Výhody: "Everything was comfortable."
Nevýhody: "I can't think of anything."
Nevýhody: "The seats are small with very little leg room"
Výhody: "The meals were awesome, flight great!"
Výhody: "Crew was perfectly fine."
Nevýhody: "Departure time was delayed due to over crowding in Zurich airport. Info on connecting flights and transfer requirements was insufficient, no offer to help those with tight connections, e.g., by trying to seat them at front of plane or help them get off faster. Missed connecting flight as a result!!"
Výhody: "Flight attendants are friendly and helpful."
Výhody: "Flight crew was on top of things. Flight was smooth and ontime."
Nevýhody: "A bit cramped in the economy class. Could have been more room for the money we had to spend on tickets"
Výhody: "The crew was quite pleasant and friendly - very accomodating"
Nevýhody: "Entertainment system is outdated, the food was only passable. The chocolate was nice"
Nevýhody: "70’ late on a 45’ flight"
Nevýhody: "Children children children....."
Výhody: "fresh baked bread!"
Nevýhody: "fight was delayed almost 4 hours. we were stuck on the plane for over 2 hours before liftoff while technical difficulties were worked out. no compensation offered."
Výhody: "Crew was great, food was great, timing was great! (Got to LAX about 45min prior to scheduled arrival), however seats are very narrow!! Good enough for a short (2-5 hour) flight but definitely not for a transatlantic one!"
Nevýhody: "Everything great but the seats..don’t expect too much of a leg room in the 777 Boeing...unless you get the exit row in economy or you book a business class!"
Výhody: "Crew was fantastic"
Nevýhody: "Boarding was delayed by 30 minutes. May have been beyond the crew control."
Výhody: "The seat was much better than other airlines' economy seats. Great food and lots of it. Excellent attendants. Zurich is the best planned airport for changing to next flight. I'm going to try to use Swiss as often as I can."
Nevýhody: "Free Wifi."
Nevýhody: "Don’t overbook trafficking of flights, I barely made my connection. My colleague missed this same flight last week and had to spend the night in Zürich. I hope this is not a trend because I will not fly Swiss anymore, as I can not have lost evenings due to flight delays."
Výhody: "Outstanding service by the crew."
Nevýhody: "Seats in economy area little cramped"
Výhody: "Crew was lovely, patient with all us skiers returning from the slopes. The food was EXCELLENT- for airline food. And I was in economy."
Nevýhody: "The Entertainment tech was not smooth, had difficulty getting it to function and likely annoyed the person in front of me with all my tapping."
Nevýhody: "They charged about $230 to convey my skis, compared to about $80 for the first bag. This is such ab unexpectedly big difference as to be a trap. Swiss Air are, in my opinion, con artists. Do not fly with them."
Výhody: "Swiss quality, punctuality and reliability."
Nevýhody: "No negatives."
Výhody: "The booking to a new flight was seamless."
Nevýhody: "We had to take a different flight on Lufthansa which had a whole list of it's own problems."
Výhody: "Checkin was smooth, cabin crew and service was great. Absolutely no complaints."
Nevýhody: "Nothing. All was exceptionally good."
Výhody: "Great service & lots of room to sleep"
Nevýhody: "Roughest flight ever, many people got sick, too much turbulence to fly"
Výhody: "On time; everyone friendly and helpful."
Výhody: "Swiss Air the best!!!!"
Výhody: "The flight ,food entertainment was very good. But I don't understand the SWISS airline logic. When I did the check in in Prague and got my boarding pass the told me that the system picked me to have the additional random checkup at Zurich airport. Its ok. If it’s done for security reason why to tell the people ahead of time that they will have additional checkup of bags and personal stuff. If you want to do it for security reason do it ( I want to be safe) but don’t do it for the check mark , it doesn’t make any sense and doesn’t protect us."
Výhody: "Crew was good. Very polite. The plane was old. No place to charge your phone. The in flight screen required the use of a remote which was inconvenient when having to wake up my neighbor to pull it out of the armrest. Food wasn’t great. Skipped the last meal service. It was like flying 20 years ago. Not bad, but not as good as it could be nowadays."
Výhody: "It was a great flight. Even the food wad good, especially the snacks!"
Výhody: "The flight was smooth; Attendants were nice and everything worked according to schedule"
Nevýhody: "Seats too small."
Výhody: "Got bumped to business class."
Nevýhody: "What's not to like about that?"
Výhody: "Crew was great."
Nevýhody: "My wife is strictly Hindu vegetarian. We had entered her food choice at Swiss web site months before. She didn't get the food while going to Zurich and coming back to Boston. She remained hungry both ways. Although we were in business class while coming."
Výhody: "Food was decent and flight crew friendly."
Nevýhody: "Very bright light in hallway stayed on for entire red eye making it impossible to sleep."
Výhody: "Everything!! This airline is a huge breath of fresh (old?) air. It reminded me of how air travel used to be. No baggage charge - we only checked one bag. There was plenty of great food and drink - alcoholic drinks were free. We will definitely look to use SwissAir whenever possible."
Nevýhody: "Newark airport is awful. Can't get food, can't get coffee, can't get a newspaper. I would try to avoid it."
Výhody: "Crew was nice and I loved the TVs keeping us up to date on the flight and our connection. We were even early boarding."
Nevýhody: "Everything was good."
Nevýhody: "Swiss staff was not helpful at all at Zurich airport. I wanted to purchase a day pass in the Business class lounge. They said i could do that but need to do it online. When I couldn't get my device to bring up the right screen they said they couldn't help me. Bad customerbaervixe"
Výhody: "overall very satisfied"
Nevýhody: "no issues"
Výhody: "The flight attendants were very nice and the chocolates were nice. Food was mediocre and I'm not sure I'd take Swiss again."
Nevýhody: "Seat pitch was too small and the food didn't taste that great. I was lucky enough to get a whole row to myself but on the way back I did not and there is not a lot of room at all. And for an 11 hour flight it was really uncomfortable!"
Nevýhody: "Flight attendant spilled hot tea on me and he didn't help me out. The other flight atttendant assisted to my burns. I have 2ond degree burns on my arm from this incident."
Nevýhody: "I had a lot damaged luggage!"
Výhody: "Best flight in years. Attentive crew, very good food and wine, on time. Strongly recommended."
Výhody: "The attendants were cordial"
Nevýhody: "They lost my luggage, had a problem with my connecting flight to Ottawa. I arrived 4 hours later at the end."
Nevýhody: "Checking in we had a nasty representative, but other than that, all was well"
Nevýhody: "There is little that can be done to make a long haul flight comfortable when a baby is screaming and crying for it's entire duration. Its behaviour cannot be helped. But it certainly didn't make the flight comfortable, nor did the young child kicking incessantly at the back of my and my daughter's seats. This could have occurred on any flight, but it didn't contribute to having a positive experience on this one. The flight attendant serving breakfast completely ignored that fact that I was awake and strolled past without asking if I would like anything as meals were being served. I informed another flight attendant that we hadn't been offered breakfast and she was able to provide us with meals. Besides this the cabin crew were courteous and pleasant. I've flown with Swiss on other occasions and have had better experiences. I'd like to think this was just a one off and not representative of the level of service that Swiss normally provides."
Nevýhody: "I had a good seat, the plane was comfortable and the crew was nice"
Výhody: "The food and staff were very good."
Nevýhody: "You should board the plane from the back so people aren't climbing over each other. Paying to pick a seat is a huge turnoff. Economy very cramped. Lufthansa was better on that."
Výhody: "Staff were courteous and there was abundant food and beverage service."
Nevýhody: "No child activities were distributed by the crew (like they did for our return flight)."
Výhody: "Friendly crew"
Nevýhody: "Very uncomfortable seating"
The flight from Vienna to Los Angeles was better than the flight over. It was the newer version on business class seats on the Boeing 777 which are very comfortable. The older version is ok, but needs to be upgraded. Food and wine was very good. Entertainment needs better movie selections.
Výhody: "Austrian Airlines is the best! Crew, food, drinks, entertainment, and plugins were all provided, and it was all very nice (and delicious food!)."
Nevýhody: "Nothing! Love Austrian Airlines!"
Nevýhody: "very rude and extremely racist group. I will not fly them again."
Výhody: "The crew was good. They were friendly and efficient. One did forget to return with a promised coffee but she apologized when I spoke of it to her."
Nevýhody: "1. no air conditioning until the plane was in the air. It was STIFLING on the runway. 2. no power sockets to charge devices"
Výhody: "Leg room was good. I am 6ft 2in"
Nevýhody: "Seat bottom could have been better. I have a honey bottom"
Výhody: "I was able to get good seats, front of the plane. 3rd row for all my flights. pretty decent leg room"
Nevýhody: "flight was delayed, 2nd Austtian flight delayed in the same day"
Výhody: "They DID NOT let me aboard the airline!!! Austerian airline is the worst EVER, because they are not even helping me to get a credit to fly Monday to Israel. The of ticket counter at ORD were treating me as a dirt. And unwelcome. I was trying to reason with them, they did NOT want to help."
Nevýhody: "It would have been better if back to back with priceline helped me out to get to another flight & they won’t even credit my ticket, so I LOST about $1200 & was excited for my vacation. They were unhelpful & they kept putting me untold & hanging up on me with their ticket agency on phone too."
Výhody: "Airline met us at the plane to transfer us to our next flight to Tel Aviv! Excellent service and great entertainment on the flight."
Nevýhody: "The food. It was okay."
Nevýhody: "Seats very hard and uncomfortable in economy"
Výhody: "Lost my luggage"
Nevýhody: "Not loosing my suitcase!"
Výhody: "From start to finish, Sevdije was in great hands. She had to be in a wheelchair, and there were three connecting flights in countries where she doesn't speak the language. It could have been so complicated, and everyone made it SO EASY. She was all smiles when she arrived in Boston. THANK YOU!!!!!!"
Nevýhody: "small seats,no LCD for each one,food nor so good."
Nevýhody: "Hand luggage not allowed onboard due to being just a bit oversized -- just its wheels only. Never had this problem with the same luggage with other airlines, only with Austrian."
Výhody: "Nothing. See below."
Nevýhody: "Original flight cancelled so rebooked ojba floght five hours later - then with one hour to go until that second flight, that was cancelled as well. Totally unhelpful ground staff, who were oblivious to the fact that I had a work commitment the next day so couldn’t overnight in some random hotel at an airport to suit Austrian’s policies. Eventually routed via Lisbon which meant literally flying all night to arrive at 0600. Lufthansa and Austrian have some serious faults to correct."
Výhody: "Even on this short 1-hour prop flight they do have average service and pass out Swiss chocolate."
Nevýhody: "You sold wrong tickets to customers. I booked economy tickets but I got Econony lite ticket. Had to pay extra charges. You shouldn’t make money to sell lower class tickets as regular."
Výhody: "The crew was helpful with tips for Vienna"
Výhody: "Service was outstanding!"
Výhody: "I liked that the airplane was newer and comfortable. The crew and food was ok."
Nevýhody: "There was no entertainment unless you paid for it. We already pay enough for our tickets to fly and entertainment should be included and not another added expense, especially for families that already pay so much for their flights!"
Výhody: "The crew worked very hard to make sure we're comfortable. Water, snacks were provided often during flight."
Nevýhody: "My parents were traveling, they dont speak english and I verified with Austrian airlines that they would be assisted at the gates and that they had the correct visas for each airport they had a layover in. I was assured there would be no problems. Upon boarding they were not able to get on their flight. I have never had so many communication issues and frustrations in the middle of the night with an airline. disappointed."
Výhody: "The Swiss Air staff provided water and nice sandwiches for us while we stood in line for hours and put us up in a very nice hotel for the night."
Nevýhody: "My first flight with Austrain Airlines was 2 hours late in leaving, partly because they mixed our baggage up and had to have each of us leave the airplane to identify our baggage before getting back on again. Because of this, I missed my connecting flight in Zurich. Apparently hundreds of other passengers were in a similar situation, because I spent the next 6.5 hours standing in line to getting my new itinerary and hotel vouchers."
Výhody: "It was a total nightmare all Austrian flights they put us on were canceled !!! We did not leave Vienna for another 7 h a total nightmare all planes had technically difuculties !! Austrian airlines had total chaos !!!"
Výhody: "The flight was short and got us there"
Nevýhody: "This was not business service. The seats were uncomfortable, virtually no leg room."
Výhody: "next leg of journey- was delayed three hours and NO one was able to reschedule flights"
Nevýhody: "That flight was delayed for three hours! Causing me not to be able to make connecting flight. No help in Vienna."
Nevýhody: "We ended up needing to check a bag. It cost 40 Euros which seemed high. We were sent to another line to pay then back to check in. Then our flight was 45 minutes delayed leaving. Fortunately the pilot got us in to Zurich only 20 Mon late. Just typical "never know what's gonna happen"."
Nevýhody: "arogant staff, flight canceled, great difficulties to claim my money back"
Nevýhody: "Flight significantly delayed so as to almost miss my onward flight to SFO."
Nevýhody: "Food is appauling!"
Výhody: "Really impressed with the Austrian air staff representatives. Especially the folks at the ticket/checkin counter"
Nevýhody: "That I did not fly this airlines before. They will be first on my list from now on."
Nevýhody: "My Swiss flight from Stuttgar via Zurich to JFK was cancelled before 24 hours without explaining the reason. They should explain the reason at least. I had to take an another flight and arrived at JFK after 6 hours from the original flight. My trip was totally messed up, so I was not happy at all."
Výhody: "We had a friendly conversation about our travels. The lady explained the entire baggage process clearly. The security folks were equally friendly. Just a real nice experience at the Lugano airport."
Nevýhody: "Not one thong!"
Nevýhody: "Our flights there were postponed causing us to miss out connecting flights, we rescheduled with a different airline. The same thing happened coming home. Austrian was a complete disappointment going there and back."
Výhody: "After flight to Vienna was cancelled, we were put on a flight to Frankfurt instead."
Nevýhody: "Kayak sent me an email at 5:16am for an 8:15 am flight titled, "Austrian Airlines flight #704 from PRG on time". It was in fact cancelled. Unfortunately we missed the connection for the flight to Newark, which we were expressly told would be held for us... they shut the door 30 seconds before we arrived, with the plane still at the gate. Had to then go to the only counter in the terminal to see if we could get on standby. Finally got on a flight to JFK instead at 5:15pm."
Nevýhody: "I can not afford first class tickets..."
Výhody: "Helpful service, decent food."
Výhody: "Seating did not feel cramped for a 10 hour flight. Frequent passing of water and juice."
Nevýhody: "Flight attendants were a bit stoic but did their job."
Výhody: "they asked me if I wanted an upgrade to business class - nice"
Nevýhody: "they left all the lights on in the plane - difficult to sleep at night. Never had this happen before. Another lady from N.J., originally from SLovakia and going to Kosice for a visit complained about the same thing. SHe was worn out and so am I."
Výhody: "Well, at least they didn't overbook it like the horror the connector to LAX was"
Nevýhody: "Waited longer to start boarding the plane than the flight took. There are 2 gates in Lugano "airport" and no plane or flight at the other gate. Shouldn't be this difficult. The inflight crew was nice and attentive for the little time we saw them but the ground crew never ev n bothered to make an announcement. Just had us sitting there like a heard of cattle."
Výhody: "The plane arrived at destination ahead of schedule."
Nevýhody: "€40 for a single 12 kg checked bag--that could have been gate checked? Seems excessive to this traveler."
Nevýhody: "Nothing to dislike"
Nevýhody: "Although AU blamed late arrival of the plane from Russia, fact is that the plane was at least one hour at the dock before boarding and the AU team was just extremely slow to get boarding done. We were all invited 45 minutes before boarding to board, when apologies were already offered for the slight delay, which turned into 1.5 hour overall. Worst is the lack of communication during the 45 minute wait, for which I have little understanding seeing many older people clearly suffering."
Výhody: "Great staff, friendly and helpful."
Výhody: "the stewardess gave me coffee even if she already passed by me (because I was sleeping) I appreciated that :)"
Výhody: "Whole process of checking in, security, and boarding was very easy."
Nevýhody: "I have the 'Economy Class' on the tickets. At check-in at the airport we wrote "economy light" on the boarding pass and want to pay for the first baggage. I check it on the original receipt I received by e-mail, there is ECONOMY CLASS and 1st baggage free of charge, another for a fee. So I do not understand and for two tickets I have paid 2 x 30 €."
Výhody: "Austrian airlines did not have enough passingers and they transfer my father who is very sick and old to turkish airline."
Nevýhody: "Unprofessional very, very!"
Výhody: "Best take off, Best Fight, Perfect Landing...!!!"
Nevýhody: "Diner was tasty...but, no breakfast... would have been great..!!!"
The actual flight was ok. But was a mess before departing AMS. My previous flight was late, so missed my connection in AMS. Then I spent over two hours getting things settled to get another flight. I was unable to complete my request online, and no one at KLM in AMS wanted to help. They kept giving me the run-around until I finally convinced them K was stuck without their personal help. It added a lot of stress (and about 5 more hours of transit time) to my overall journey.
Výhody: "Very nice airplane and pleasant crew"
Nevýhody: "Bigger seats the new ones are way to narrow"
Nevýhody: "Transavia does not serve anything complementary, not even water. A flight between two countries that is five hours long must be better than this. I was not aware of Transavia doing that before I booked. I will never fly with them again"
Výhody: "Nice crew, good food."
Nevýhody: "Both bathroom were not working in business class area."
Výhody: "I was sorted on Row 3 and the drapes kept hitting the back of my head."
Nevýhody: "Move the drapes a few more inches back."
Výhody: "The crew."
Nevýhody: "The time between flights."
Výhody: "Flight and the crew!"
Nevýhody: "Staff at the airport pushing you to upgrade to first class but not making it clear only the first trip from Athens to Amsterdam which the first class uses same uncomfortable seats as the economy to pay extra 130 euros ridiculous airfrance stuff! I should have flown all the way to NYC first class!!!"
Výhody: "Crew was great, very responsive and hospitable!"
Nevýhody: "more lunch choices, especially choices without dairy products."
Výhody: "Everything was smooth and effortless."
Nevýhody: "Can’t think of anything."
Výhody: "Crew were friendly and helpful. Moved me up front in the plane so I could make my connection."
Nevýhody: "Not having to walk outside in Edinbur4gh to board the flight."
Nevýhody: "Inflight was better than I expected. But needs upgrading air crafts."
Nevýhody: "Faultless handling of weather delay, causing missed connection and flight transfer. A well oiled machine, thank you."
Výhody: "Time was excellent even considering a connection delay they had. Very polite crew members. Good entertainment options."
Nevýhody: "Cabin was crowded. Leg room was scarce, short seating space. Almost no room for sleeping if you're not a frequent economy traveler."
Výhody: "Very good service, teh flight attendants made it as pleasant as possible, plane left on time"
Nevýhody: "tough to sit on a plane for 9.5 hours"
Výhody: "Crew was in a festive mood, the meal was unexpectedly delicious"
Nevýhody: "Seats ok, but could be more comfy"
Nevýhody: "My suitcase didn't come with the airline."
Nevýhody: "Not enough leg room"
Výhody: "Nothing to mention"
Nevýhody: "Crew was rude when I asked if there was a vegetarian option for the snack. I did request special meals for the trip. Even if they did not have a vegetarian option, they don't need to be rude!! Boarding was ridiculous. we were supposed to form a line and wait. Would have been a lot better if they boarded by seat numbers. Also they made me check in my fairly small and light carry on bag resulting in its contents arriving broken!"
Výhody: "The crew was really friendly."
Nevýhody: "There was a Force Majeur delay in Helsinki due to wings freezing that caused 20 minute delay to Amsterdam and made the interchange stressful."
Výhody: "short, sweet and to the point. 1+ hour flight is usually an easy hop."
Výhody: "Very attentive crew. Attended to needs immediately. Took a lot of time with each person when someone had something to say."
Nevýhody: "The seat I had with no seats in front of me was very small. Much smaller than the other economy seats because the tray table and video screen were in the armrests. Paid extra for the legroom by ended up losing it side to side. Really had to squeeze into the seat."
Výhody: "Crew was excellent -kind nice and very attentive"
Nevýhody: "Entertainment went out mid flight. Had to be reset off 30 mins but cam back up"
Nevýhody: "Still waiting to board after missing this connection had to be booked on another airline"
Výhody: "Restrooms clean, decent food and drink, nice cabin crew."
Nevýhody: "No complaints"
Výhody: "Easy flight; loved the crew and their friendly customer service. Great food, kept everyone hydrated and fed."
Nevýhody: "The movie options, as well as music and TV options were limited. There were no electrical outlets."
Výhody: "The flight to Gdansk took off and arrived on-time and the staff were professional."
Nevýhody: "The flight to Amsterdam from Gdansk was late and I had to RUN to the connecting gate. 50 minutes is NOT ENOUGH time to go through passport control."
Nevýhody: "Flight departed 35 minutes late"
Nevýhody: "KLM staff in the Prague airport were some of the rudest humans I have ever met. So incredibly uncaring and outright mean."
Výhody: "The crew was fantastic! Our needs were constantly being met and just about the time you thought you might want a snack or a meal, the attendants were already heading down the aisle. Because of an allergic reaction, I asked for ice a number of times and the attendants were more than happy to meet my needs."
Nevýhody: "The seats were very close together. The trip from New York to Amsterdam seemed a lot more comfortable than the return flight. The food from NYC JFK was better than the food from Amsterdam. The movie selection on both flights was a little disappointing."
Nevýhody: "Boarding was very confusing. There was an area where they were checking people's bags or something near the gate and you didn't know if you needed to stop at it or continue. They didn't collect garbage before landing. Not only did we have to take our bags off the plane, we had to carry our garbage (drink cups/food served) to the front of the plane to throw out."
Výhody: "Friendly attendants. Decent food, and frequent snacks and beverages."
Nevýhody: "No charging ports for electronic devices."
Výhody: ".Very much on time with pleasant service."
Nevýhody: "Can nit find much fault fir a short run!"
Nevýhody: "Headset jack only worked if the headset plug was in EXACTLY the right spot."
Výhody: "Great food"
Nevýhody: "Sears we're toooo small"
Výhody: "The flight was delayed due to fog, but the staff was amazingly helpful to make sure everyone got to their destination."
Výhody: "Jet airways flight till mumbai"
Nevýhody: "Poor legspace in Klm flight till Amsterdam"
Nevýhody: "Pet was left behind at vacation destination as pet's reservation (made and confirmed through KLM) was not found at check in. Waiting for Customer Care to help get pet home and take responsibility for situation and getting no response. Very dissapointed, considering law suit."
Výhody: "Easy airport business"
Nevýhody: "Flight delayed, had to take two more flights and was a four hour trip turned into a 12 hour, 4 countries trip"
Výhody: "Food and staff were great"
Nevýhody: "Entertainment system old and not as many options as other KLM flight. No power on aircraft for charging"
Výhody: "KLM fed a sandwich even though the flight was only 2 hours. The crew was pleasant. Getting through the Amsterdam airport to catch a connecting flight with only an hour to do so was no big deal. Airport staff was pleasant and helpful."
Výhody: "I have no complaints about the air crew. They where pleasant and attentive. Plenty of free entertainment. The food was good."
Nevýhody: "my only complaint is the USB ports didn't work on any of the chairs that me and my family where assigned to."
Výhody: "Enough space good wine and on time"
Výhody: "Excellent service"
Nevýhody: "Having to pay extra to pick a seat prior to check-in. I didn't, and got a decent seat anyway."
Výhody: "Everything was great - service, food, boarding"
Nevýhody: "More food choice would be great"
Výhody: "Great crew, clean and comfortable"
Nevýhody: "Quality of food could be improved"
Výhody: "Short flight everything worked out."
Výhody: "Boarding was an absolute mess. Seats were uncomfortable. Flight attendants did their jobs, nothing more"
Nevýhody: "Just about everything"
Nevýhody: "The airplane is to small inside, very limited space."
Výhody: "Japan staff on Narita Airport"
Nevýhody: "Poor Warsaw airport."
Výhody: "Had premium seat. But since you drive with the bus to the airplane you are mixed up with economy for boarding."
Výhody: "Seat was confortable."
Výhody: "I WILL NEVER use LOT!"
Nevýhody: "The crew is very lazy and slow. Boarding was a mess. These guys could barely speak and understand simple English (poor background) though it's an international flight.The food was also terrible. My luggage was lost and in 1 week was found all smashed and crashed and dirty. I WILL NEVER use LOT!"
Výhody: "The seats were comfortable."
Nevýhody: "The flight was delayed for 3 hours and it did not have WiFi (even though it was a Dreamliner!)!!!!"
Výhody: "Informative to the very minimum."
Nevýhody: "NEED Leg room. Better air conditioning. It felt like a sardine box for 3 and a half hours."
Výhody: "There was in-flight entertainment. It was the cheapest flight."
Nevýhody: "The food was the worst I have had in over 10 years on EU-Asia flights. They missed two connections, causing over 11 hours of delay, and arrived at a different airport. We spent 4 hours dealing with visa procedures and luggage rechecking in Beijing without staff assistance. Deplorable."
Nevýhody: "Have the plane on time"
Výhody: "The flight was short and the crew was nice."
Nevýhody: "There was no entertainment for the short plane ride."
Výhody: "The aircraft was big and clean, but the seats were not comfortable. No entertainment at all, not sure why it was list for review. My biggest problem was with their communicates. I booked this flight from Tel Aviv to London with 60min.layover in Warsaw, the schedule LOT offered. .The first leg to Warsaw was 30min. late without any announcement and no one mentioned about how it would affected connecting flights. So I asked the flight attendent before lading in Warsaw and she suggested to run throught the security. We thought we might have a chance as we were sitting close to the front rows. Nah, not so fast. It turned out that's not as rsimple as unning between the gates, everyone had to be shuttled to the main terminal and only the business class got a small van and went first, abd we were not allowed on that van even I told the guy we needed to catch the flight. Long story short, we finally made to the gate, Thanks to a LOT personnel pushed us to the front of security check and informed the gate we were coming. We literally RAN after the security to the gate. They reopened the gate to let us in and the aircraft pushed away right after we got on. The luggage, with that tight schedule, of course they would not be able to make the swich to London. So we had nothing except the cloth from Tel Aviv, its about 15C in tempture, we were freezing. Waiting for our luggage to be delivered to our hotel for warm clothes before we can go out"
Výhody: "Boarding went pretty smoothly and quickly"
Nevýhody: "The staff seems to be lacking the enthusiasm and warmth towards the passengers."
Nevýhody: "the above"
Výhody: "Business class on the Dreamliner is a true dream."
Nevýhody: "Everything was good except for the temperature. The plane was too hot."
Výhody: "Movie selection was good"
Nevýhody: "The boarding was very slow."
Výhody: "It took me to Warsaw"
Nevýhody: "Very small, uncomfortable plane. Late."
Výhody: "It was a short, quick, pleasant trip."
Výhody: "Food best airline food I have had in a long while."
Nevýhody: "Checkin...they charged me 120USD for 2nd bag because my roll on was 3kg over. I then see all the carry on other people had was ridiculous. I got delayed by 30 odd hours 2 weeks ago by Lot airlines with no compensation, I then get charged extra 120...."
Nevýhody: "Small air craft"
Výhody: "Very friendly crew member."
Nevýhody: "If you book a afternoon flight with LOT, you should be aware your plan will mostly arrive late"
Výhody: "Good food and service."
Nevýhody: "Tv is very difficult to see at that distance. Poor choices of films."
Výhody: "Good price. The in-flight meal was hot and delicious!"
Nevýhody: "Baggage policy was confusing end I ended up with baggage fees about the same cost as the flight"
Výhody: "They were efficient though. So in this case I need to recognize and congratulate the crew they were there they delivered the service."
Nevýhody: "Again same thing crew unfriendly not even the smallest smile."
Výhody: "I am not sure where to start from but each lot employee I talk with had poor English and not the tinyest willing to help just to move , I had a flight back from cezh republic to JFK with a stop in Warsaw When I got to the front desk in the air port to print my ticket the Liady ( work at Sation 236 ) was very rude and anti costumer service she print me only my first fly ticket and when I ask why she " I don't know " I said ok so when u get there you know which get I go or where I will print the other ticket she say I don't know Ok and then I ask her can u check if it a room I. My flight from Warsaw to JFK in business it this moment she tell me I can switch sit and ask me to go I was shocked but this was only the bigining when I got to Warsaw I ask in the gate counter where should I go to print my ticket after I try to explain him 10 times what I mean ( he didn't speak English at all ) he told me to go pass the passport check and in gate 21 they will print it to me I fly a lot so I ask him if he sure becuse I am petty sure I will need my ticket the guy at the desk repeat imhim self so I want and waited 25-30 min in the line so the police officer in the passport check will tell me I need to go print my ticket So after the officer from the passport desk call someone he direct me to go to hate 26 and there they will print my ticket I want them and again wait for 15 min to print my ticket ( it was only me this is the sad thing I don't know what tool 15 min to print a ticket ) and it amazing how unsocial and 0 in customer service the lot polish employees I meet And this is without talking about the delay in my coming flight for 2-3 hrs ( a delay it something that happen a lot yes but the way they handled it again 0 in costumer service )"
Nevýhody: "The flight attendant was very nice and professional but it was business class so u can't really compare I will definitely will not recommend ppl to fly with them"
Nevýhody: "We were charged extra 50$ for our bags despite of Terms said that one bag up to 23kg is free"
Nevýhody: "I travel internationally regularly on business. Lot Airlines was hands down the worst airline I have ever flown with. They charged me twice for the same exact tickets and then would not refund me the entire fare. The deducted $300 to process back the credit. Personnel, at both the airport and in flight, were curt, uncommodating and lacked customer service. On my return flight from Warsaw there was a large, disruptive group with a number of unruly children & airline staff did nothing to address the children running across seats, screaming and wreaking havoc for over 8 hours. Passengers could not sleep & the noise was unbearable."
Výhody: "Food and staff was amazing"
Nevýhody: "TV didn't work good"
Výhody: "From check-in to boarding went as smooth as possible. 5 star service."
Výhody: "nice clean aircraft"
Nevýhody: "they did to run late and lost my bags on both occasions i flew with them."
Výhody: "Flight was on time, the crew was very pleasant. No complaints"
Nevýhody: "the cabin was so hot!"
Výhody: "boarding hour late all other ok."
Nevýhody: "everything ok"
Výhody: "Easy long travel very comfortable"
Výhody: "I got to Warsaw safely."
Nevýhody: "The flight was delayed 3 hours."
Výhody: "Smooth plain driving"
Nevýhody: "Diner meat to spicy, poor breakfast meal,"
Výhody: "On time"
Nevýhody: "Baggage charge and hot plane"
Výhody: "Absolutely nothing about checking in process. It was a nightmare."
Nevýhody: "Took 2+ hours of standing in a very long, confusing line to finally check in for the flight. LOT was clearly understaffed to check in passengers on a small Boeing 737 plane used for the flight. Line moved incredibly slowly, many of us were afraid that we were going to miss the flight.m, with no updates from LOT ground personnel. Flight's takeoff was eventually 1 hour 45 minutes late, so did LOT understaff the check-in process knowing that the plane's departure was going to be late? I paid a premium to fly LOT and assumed that would avoid the consistently terrible Easyjet/Ryan Air check-in and boarding process. No such luck. It was a truly horrible. Next time I'll just fly Easyjet or Ryan Air. At least. I'll know whatï to expect evo, s"
Nevýhody: "The entertainment system was broken in my chair"
Výhody: "I like everything food and the chaires very comfortable thanks"
Nevýhody: "Nothing to complain Everithing is excellent easy flight Thankyou"
Nevýhody: "Bad flight dirty carpets Kosher Food was not good at all"
Nevýhody: "Flight was late to leave Warsaw, no apparent reason given."
Výhody: "I love flying on the Embraer jets. Very comfortable. Flight was punctual, crew were friendly and helpful. Cabin had a good atmosphere. Warsaw Airport is a great airport to transit through."
Nevýhody: "The meal service is a bit inconvenient. First round, they sell food. Second round, they give out complementary drinks (tea, coffee, water, no juice or soft drink). Third round, they give out a complimentary snack. It takes ages (more than half way through the flight) for free snack to come around! I would rather eat my bar before getting my drink. If you could reverse the order I think it would work better. That is, give out the free snack, then the free drink, and then lastly sell drinks and snacks to those still hungry."
Výhody: "Descent plain and service"
Výhody: "lots of legroom on this flight"
They made us pay 100 EUR For hand luggage for disappointed with the service and I will try to get the money back from them since our hand luggage did fit under the seat and actually measured the correct size.
Good budget airline, comfortable seats and pleasant crew
The crew was efficient and welcoming. Boarding was a bit messy, some delay in the cleaning, it seems. All the rest was accordingly the flight tipology.
Nevýhody: "The flight was delayed 40min So i missed the connection in Leipzig"
Výhody: "It was efficient"
Nevýhody: "More comfortable"
Nevýhody: "Everything from checking in where I asked for an aisle seat and was informed that I was given an aisle seat just to find that I was given a middle seat on both legs even though I had checked in for the second leg of the trip. Added to which my luggage is now missing"
Nevýhody: "The seats are uncomfortable and too close together. The flight was late because we circled the airport several times in the air, and spent thirty minutes waiting on the tarmac to come to the gate. The stewardess spilled on my neighbor each time she filled my water."
Nevýhody: "Boarding took ages. And there were no announcements telling passengers what was causing the delay."
Výhody: "The flight was quick and they waited for our flight from JFK, which had been delayed and arrived and hour later than scheduled."
Výhody: "Very fast check in. No problems"
Výhody: "I felt safe on board... the cabin crew members at least got that right. The toilets were clean."
Nevýhody: "Better entertainment system... better food and more courteous cabin crew members....."
Výhody: "Good view with the high winged propeller plane"
Nevýhody: "Small overhead storage"
Výhody: "Quick efficient boarding - on time."
Nevýhody: "Not terribly comfortable seats but for short haul flights, just fine."
Výhody: "On time"
Výhody: "Staff where friendly but could’ve informed us why we where circling for 40 mins earlier"
Nevýhody: "Not being informed of the Thunderstorm situation earlier no one knew what was happening"
Nevýhody: "The flight was delayed and we could not check in online from home."
Nevýhody: "There was a change of name and the wrong name was changed. I very nearly didn’t get on the flight and had to pay extra fees to fly. I wasn’t aware I was booking with last minute.com, whom I have had issues with before. Worried about the return flights already."
Výhody: "Seat comfort Nice stafflost"
Nevýhody: "They lost our luggage Major bummer"
Nevýhody: "Missed flight because of another flight delay"
Výhody: "Check in was easy and they answered my questions about a connecting flight, bags are relatively cheap to check in, and pilot made sure we were able to get to our connecting flight."
Nevýhody: "Nothing really, just a typical budget flight."
Výhody: "Arrived to Seattle on time."
Nevýhody: "I did not know what airline, crew flew me to Seattle."
Výhody: "We had one of the more legroom seats so that was nice"
Nevýhody: "Everything else. I felt the stewardess from my aisle was extremely rude. She would ask someone a question and obviously they can’t hear her because their watching a movie, so she would wave her hand in their face. Another time she was telling me “excuse me” in German while I was watching a movie. I thought she was speaking to someone else since I did not understand German and then she very rudely said “excuseee me”. The food was not filling and they charged for drinks. She also said I was only allowed one free drink of coffee. The second snack was a cake or cheese sandwhich. We were starving the entire flight we had to give in and pay for snacks on board. I’ll try to avoid eurowings from now on."
Nevýhody: "Das ist nicht das erste Mal dass ein Eurowingsflug verspätet ist. (Verspätung von einer Stunde!)"
Nevýhody: "Delayed on both legs of the flight plus poor communication relating to why and approximately how long we would have to wait."
Nevýhody: "Cancelled the flight from Cologne to Zurich - It was showing on time when we left home, but at the airport we saw the status change. No one called or emailed us even when all the details are provided while booking the ticket. The line for the ticket counter at the airport was miserably long, so we had to use international roaming to make our calls to customer service. They never told us why the flight was cancelled and changed the topic to how they can rebook us - my suspicion is that there were very few customers for that flight so they thought its cheaper to cancel the flight and let the customers figure out the solution. Horrible! Te only option given to us was a late night flight to Vienna (more than 12 hours later), and then staying overnight there and then flying to JFK. That was of course unacceptable as we had to join work on Monday. I asked them to then look into Dusseldorf and any flying options from there. They were able to book us a flight from there. We rushed to DUS airport - The email confirmation took hours to show up in my inbox even though they promised 10-15 minutes. After waiting for the confirmation for a little, we had to take a cab from Cologne airport to Dusseldorf airport. It cost us over 200 euros and a lot of stress. The whole experience was a nightmare and I would not wish it upon anyone."
Výhody: "Everyone was nice."
Nevýhody: "When we finally were able to board it went smoothly. The crew was nice, but nothing amazing. Not very comfortable but not surprised for a short flight. There was no “food”. There was no “entertainment”. Kayak was great for information and reminders!!!"
Nevýhody: "Flight was cancelled; waited in the Rome airport for over 8 hours waiting for assistance and for a new flight for tomorrow and then another 2 hours we had to wait for a shuttle to take us to the hotel. By far worst airport/airline experience by far. Will never book with Austrian/Eurowings ever again."
Výhody: "Once we were all aboard the completely booked out flight, it didn’t take long to take off. The captain apologised for the delay and kept us up to date with our progress during the short flight. Staff were efficient and friendly."
Nevýhody: "Lack of communication at the boarding gate. It wouldn’t take much to let people know the reason for the delay. And, while I understand that it isn’t possible to cater for all allergies on a short flight, there are enough people with food intolerances to have a few options other than wheat based snacks."
Výhody: "We arrived in Zagreb 10min early"
Nevýhody: "*Various flight delays *I was told the only available seat was next to the emergency door. I didn't want to sit there, but had no choice. After boarding, I noticed there were several empty seats available. *I tried to get a attendant's attention for water, but they never came to me. *I wanted to keep my jacket with me to put on during flight, but was told I had to put it in the overhead compartment."
Výhody: "It was a short flight and fairly uneventful. Comfortable airline."
Nevýhody: "When I arrived at the airport in Naples it was impossible to find the check in desk. I asked at Lufthansa and was told that someone would show up at 09:50 but my flight left at 08:40. I was then told that I should be looking for Eurowings. Not a problem except that it is very unclear where their check in desk was. I stood around for 20 minutes asking anyone who would help me where the desk was. We were finally notified at 8:40 that eurowings was the last desk in the aisle."
Výhody: "Very nice plane with the most legroom I’ve ever had"
Nevýhody: "The flight was delayed about an hour"
Nevýhody: "- the staff member who was boarding patients at Glasgow airport (although not on the flight itself) was very rude and impatient. she seemed to be having a bad day - the light was delayed by approximately 45 mins"
Nevýhody: "Paid 18 pound extra for extra legroom and a snack but when asked the airhostess she said we didnt pay for one"
Výhody: "There was a slight delay, but the flight was easy and comfortable...enjoyable!"
Výhody: "Only good thing about flight was it is cheap"
Nevýhody: "Button of my travel bag was broken during transfer of luggage by airlines.no leg space in flight."
Výhody: "Check in was easy, employee was pleasant."
Nevýhody: "Boarding setup was small and a lot of waiting due to multiple flights being boarded at same gate..."
Výhody: "Not a good experience"
Nevýhody: "1st delayed over 2'niurs. Missed connection. Next flight cancelled. Finally departed but also late. It was an all day/night ordeal to get from Berlin to Geneva."
Nevýhody: "Plane was delayed, nobody even mentioned it was delayed and said they r sorry"
Výhody: "Overall accessibility, timing, response from check in attendants, and flight attendants, and comfort."
Nevýhody: "The last minute gate change where I imagine may be necessary, there were no announcements or follow up info, save the alert I received from the kayak.com app on my phone. This could've presented a big problem had my mobile not been charged."
Nevýhody: "The service of the airline was horrible. They lost our bags and refused to show any empathy towards us or the multiple other passengers that also lost their bags from our flight. I will never fly Eurowings again."
Nevýhody: "Never made it due to prior cancellation and no back up plan"
Výhody: "Flight attendants were very good"
Nevýhody: "Two hours late. Check in and Gate attendants rude. Unprofessional. No updates on delay"
Nevýhody: "Delayed. Our bags didn't make the connection."