Had a brillant flight from LAX and the lady that check us in at LAX on the vs6848 flight to Manchester was outstanding ! And deserves recognition! She was patient with when we were paniced about us been late and havibg five chikdren under five...she kept us clam... reassured us and booked our bags..ensure my elderly mother had assistance and also waited for my husband who had gone to the toilet and jad got himself lost in the airport. We made it to the plan on time... please fjnd that lady as I really want her to be recognized The plane was of high standard and we got the seats thats worked well with our large family My email is email@example.com if you need more information.
Was not let to board as the site failed to notify me if a friend purchased the ticket they need to be present at check in. Now we are not able to get a refund and paid for a ticket we will never use. Ridiculous rules as I fly from London and she lives in the US. How can she be present to show her card. $480 down the drain on top of that I had to purchase a ticket at the airport since I was already there
More veggie options. Or something healthier.
Výhody: "Crew were super friendly and helpful. Food was delicious, comfortable seats, great selection of entertainment."
Nevýhody: "Cheaper baggage rates"
Výhody: "Most of it was of a reasonable standard."
Nevýhody: "Plane was full"
Výhody: "Crew was super helpful and kind. Pesto pasta was the best airplane food I’ve ever had in coach."
Výhody: "Everything! From check-in all the way to the landing of the plane I was really satisfied! There were a couple crew members that really made the flight feel so at-home/friendly that one could not help but just smile and relax in the flight. Awesome job crew on Flight VA69!"
Nevýhody: "I wish my partner and his family were with my parents and I on the flight to enjoy the experience we had as well."
Výhody: "Crew was great. Flight was on time and crew helped the boarding process go smoothly. It was nice to get a beer or wine at no additional cost."
Nevýhody: "Seat was shockingly small, even for economy class. TV was poor quality."
Výhody: "Comfortable seat. Great crew!"
Nevýhody: "My tv screen could not show the movies"
Nevýhody: "More leg room"
Výhody: "The business class seats are the best we’ve had. Plenty of room, nicely laid out, good organization design. The blankets were fluffy and very comfortable. Crew was super attentive and friendly. For such a long flight, it was very pleasant, will highly recommend."
Výhody: "The crew were very attentive, they tried hard to help me with comfort, drinks etc. I didnt have food as it was so good in the Virgin Clubhouse!"
Nevýhody: "The bed! When you flip it flat its rock hard, and the matress they provide is useless! Need foam matress to really make it more comfotable. If the seat reclined another few inches i wouldnt bother flipping it."
Výhody: "- Special meals available for those with dietary restrictions. - Friendly cabin crew."
Nevýhody: "- Boarding kept getting delayed without any warning. - Duty free purchase was meant to be collected just before boarding the plane but mine was not there. This was not so much an issue but the man said he would have my bag sent to my seat and I was subsequently approached by a crew member who asked for my receipt. Which he was holding in his hand. I would have thought it would be quite easy to confirm the person without them having the receipt as the their name and seat number is on the receipt but he had to go back and check if it was okay. - Found it hard to sleep on the overnight flight due to uncomfortable seats. Would probably not be an issue in upper class. - No comment on entertainment as did not use it."
Výhody: "Smooth overall. Food mediocre but edible. (More than I could say for other airlnes.) Price also good."
Nevýhody: "Lots of flight schedules changes. Missed connecting flight as a result. No time left to deal with customs and baggage."
Výhody: "They didn't serve any refreshments or even water"
Výhody: "I thought the airline amenities were excellent and it was a seamless process getting on the flight. The flight attendants were very warm and accommodating. I felt immediately welcome as soon as I got on the flight. I liked that they were playful with my son and engaged him."
Nevýhody: "Nothing. We did leave a piece of luggage on the plane so hoping that things turn out okay."
Nevýhody: "Arrived 1:10 min begore departure. Customer service reps quoted me with No Show. When asked they have no courtesy to answer. Both the rep over the phone and the rep at the airport were horrible. Did I say I was traveling business class? You could imagine the economy"
Výhody: "The cabin crew were excellent!"
Nevýhody: "I paid extra for Economy Delight seats for me and my wife. Shortly after take-off, our calm and comfortable more or less empty section of the aircraft was colonised by an extended family of Orthodox Jews in a kind of airborne West Bank situation. They weren’t in our section of the cabin at all to start with, and I don’t know why they were apparently able to get a free upgrade that I had to pay £100 for. We went from being in an almost empty cabin to being basically sat in the middle of an Orthodox Jewish kindergarten. It was awful! They were noisy, messy, were constantly getting in and out of their seats, the back of my seat kept getting kicked, and there was even a baby crawling around the aisle. We were surrounded. I have no idea whether this is characteristic of Orthodox Jewish family life, or just a completely inconsiderate family. They didn’t exactly ruin my flight, but they didn’t make it enjoyable either. I asked to be moved. The cabin crew were great and acknowledged the difficulty of the situation. My wife lost her window seat but at least we still had the legroom and peace and quiet."
Nevýhody: "Incredibly uncomfortable, not enough minimum space to fit my knees behind seat in front when front passenger reclined. 6 hours is too long to have a metal rod sticking straight into your knee caps. Shoulders were squished between other passengers and had to sit twisted the whole way and Im not a large person, but am 6ft. Cabin crew impolite and unhelpful. Food was awful and made my friend sick."
Výhody: "2 bags each 23 kilogram each total 46"
Nevýhody: "Coffee. I don't know what it was but the worst coffee I have ever had and I tried it 3 times"
Nevýhody: "I had to be rebooked on a later flight due to weather in London; this was obviously not the airline's fault. Because I took a later flight I missed my connection in London."
Nevýhody: "For oversea traveling, food could and should be better. For our flight from AKL to BNE, we had to pay for our soft drink!!!"
Nevýhody: "I never expect airline food to be any good but I’m always hoping it’s edible. This was not the case, as the egg breakfast made me physically ill."
Nevýhody: "Virgin Atlantic continues to give great service. Their lounges are way above all other airline lounges. It is difficult to get well prepared and fresh fish in lounges, but Virgin Atlantic knows how to do it."
Výhody: "The crew were very friendly and attentive through out flight."
Výhody: "I like flying Virgin whether Australia or Atlantic!"
Nevýhody: "Just a little bit more leg room."
Výhody: "Check in was very smooth with very friendly staff. On board crew was very welcoming and service was excellent."
Nevýhody: "Aircraft configuration of the 787-9 was very poor with 9 seats abreast making the seats very cramped and very poor leg room."
Výhody: "Efficient, friendly, on-time!"
Výhody: "Crew was professional."
Nevýhody: "Couldn't stretch my right (window side) leg. Display quality was poor."
Výhody: "Cabin crew were friendly and attentive. Flight was on time and we got to Atlanta early"
Nevýhody: "Could do with more legroom. Food not the greatest"
Výhody: "Everything from boarding to disembarking went very smoothly. Flight was on time, seats were comfortable and crew was friendly and accommodating."
Nevýhody: "During my flight from LAX to LHR I requested (pre-booked) a special meal (Asian Vegetarian). During the flight I was told there was no such request in their records and therefore I had to stay hungry for the entire duration of the flight. During my return flight from LHR to LAX the in flight entertainment system for my seat was not functional. I requested it to be reset several times and in spite of the hostess resetting it several times, it did not function. I had to stay without an entertainment system during the entire flight. This was my first time travel with Virgin Atlantic. I may never fly Virgin Atlantic again."
Nevýhody: "Food was awful. Sorry. Breakfast was unrecognizable. Landed hungry."
Výhody: "Smooth flight"
Nevýhody: "My economy window seat was just too cramped for a big guy on a nine hour flight"
Výhody: "Neat plane, good food and service"
Nevýhody: "The entertainment screen was very dark. To bad since there was an ample selection of movies."
Výhody: "Nothing because I was given a middle seat"
Nevýhody: "6'4 and I get a middle seat.."
Nevýhody: "Crew had poor communication, didn't seem friendly or helpful, no food given for free and no warnings fhat this was the case. Flight was delayed at takeoff And they did not accurately tell us how long the delay was"
Nevýhody: "They tried checking my carryon luggage because they said it was overweight and it would be $130. This is absurd, especially since it isn't going to change in weight by getting checked. I refused to pay this amount. The flight was also 3 hours delayed, almost missed my connection back to the states from SYD. Other international flights offer free meal service, you were lucky if you got water on this flight and had to pay for any snacks."
Výhody: "Easy check in and boarding."
Nevýhody: "Uncomfortable seats and poor food."
Výhody: "Virgin Atlantic had a very attractive decor.Food was great& staff as well. Polite and professional ."
Nevýhody: "The seat I had was a bit snug leg wise and recline wise. Could not get comfortable at all."
Výhody: "Non stop"
Nevýhody: "Food was not good, they served snacks and did not serve drinks with snacks. Seats were tight"
Výhody: "Professional Cabin Crew Excellent "vera" entertainment"
Nevýhody: "Chaotic boarding procedure in Cancun airport, although I accept that this is more of an issue with airport layout Removal of some of the "Virgin Atlantic" benefits such as free sports equipment will make me rethink my carrier of choice from next year. The 747 fleet is starting to feel old - when are the dream liners coming?"
Nevýhody: "Why are there no plug-ins?! That was very disappointing..."
Výhody: "The plane was very nice with great lighting. More food would have been nice as it was a long flight The crew were variable - most very helpful but one or two not so much"
Nevýhody: "Not enough food for everyone and no snacks between meals, which was very bad considering it was a 10 hour flight Entertainment was great, seats were OK (certainly had worse)"
Výhody: "Getting off the flight"
Nevýhody: "The seat was excruciatingly uncomfortable. My legs went numb within an hour. It was hot and stuffy in board, the head rest kept slipping down and hurt my neck the legroom was tiny and cramped my knees and feet. The jerks behind me shoved their feet in the seat and I was disturbed every rime they tapped their screen. Mine wasn't working well so I had to repeat pressing my screen the entertainment selection was lame. The food was stodgy undercooked glutinous and bland. The snacks were stale and the tiny drink servings were almost pointless. Clint think I'll fly Virgin australia again"
Výhody: "Due to earlier late connecting flight into LAX, I assume, my bags didn't make it with me, and arrived two days late. But your man Fred from PNG Air was right there in POM Jackson's airport to take my information and somehow two days later I did receive the bags! Thanks! The flight itselfe was fine in every other way."
Nevýhody: "Maybe when I checked in for the last two flights if your check-in agents could've told me more clearly about where in the system my bags were, it would've been less of a surprise to find out in POM that they were not with me. I did ask, but got answers like 'we'll try to transfer them' or 'your bags are in the system', which were not too informative, but maybe as complete as those workers could ascertain, I don't know. I would've liked to be able to check in on line in advance for this and other flights on this trip, if you ever decide to open up that facility (without a charge), it would be appreciated."
Výhody: "Top notch for a long economy class flight. Great new plane!"
The check in process here in Phoenix was horrible. Incompetent agents, lack of staff, management indecisive, and lack of any urgency for passengers whose flights were set to leave. The flight crew were tired and stressed though that could be Delta's fault. The pilot was a pro! Thank you for the smooth flight!
Flight was canceled by Delta at the last minute.
Výhody: "It was a safe journey good rest and a very smooth operation"
Nevýhody: "More vegan options"
Nevýhody: "Was not offered a drink in first class prior to take off."
Výhody: "Flight crew was ok and boarding was really quick"
Nevýhody: "Terminal 2 security at LAX is awful and inefficient Also plane had a malfunctioning switch and it took them 1.5 hrs to fix while we are on the plane. This was 1.5 hrs delay on a 58 minutes flight. :("
Výhody: "Crew, chairs, entertainment"
Výhody: "Crew was very attentive"
Nevýhody: "Delta staff at the airport JFK"
Výhody: "All was good"
Nevýhody: "All was good"
Nevýhody: "As usual, the food is pretty mediocre even in first class. Edible but now much more ."
Výhody: "Awesome prompt and courteous service."
Výhody: "Inflight movies and charging stations at every seat at the delta Gates and at every seat on the plane."
Nevýhody: "We had originally reserved a window seat and an aisle seat but when they changed our flight they put us by the window seat and the middle which we didn't like."
Nevýhody: "Got a stiff neck cause the seat would not go back. Makes it difficult to see the entertainment with my progressive lenses"
Výhody: "Wi-Fi and movies to pick from,super!! Nice music while loading and unloading. Calm feeling with everyone,brilliant idea. Keep it up!"
Nevýhody: "Best flight, security our always the downer in traveling."
Výhody: "clean plane, crew was very friendly."
Nevýhody: "no dessert in meal"
Výhody: "The crew was fantastic and very carrying when I wasn’t feeling well. They checked on me multiple times! The food was also really good for airline food!"
Nevýhody: "The security process in the Prague airport is so ridiculous. There are security agents who screen you in the baggage drop off line that makes the line take a very long time. Once you finally get your sticker from them it’s a quick trip through customs. Then the pain really begins with a security scan st each individual gate to enter a boarding area for the plane. Then I was pulled for extra security where a male agent touched my but with some sort of swab with no warning. He then claimed to not speak English (with zero accent when I asked him a question). It was a humiliating and very long process all run by delta!"
Nevýhody: "Security in PRG was little bit strong They ask my about my last job - 15 years ago if I did not fight with my Manager(I forgat his name)"
Výhody: "Boarding was on time and the process was efficient."
Nevýhody: "The flight attendant could not serve coffee or tea due to "no potable water" onboard! The electric outlets at each of our first class seats were not functional, both the USB ports and the electric plugs did not work so we were not able to charge our phones during the flight. When I mentioned this to the flight attendant her response was that she had not received a report that the electric was not working. No other assistance was offered. There was very little legroom even though these were sold as first class seats. The plane was old and dirty, the armrests were sticky."
Výhody: "Great service by crew!"
Nevýhody: "Took too long to get on board."
Výhody: "Got an upgrade to econ comfort"
Nevýhody: "WIFI wasn’t working. USB charging port wasn’t working either"
Výhody: "Not much to like"
Nevýhody: "Poor customer service, panicking customers for nothing and just general lack of consideration for paying customers. Definite turn off to Delta. Not planning to use this airline agaon"
Nevýhody: "The crew was late so we were delayed two hours. I find that extremely infuriating when you are a passenger and have to show up two hours before your flight. I also would lose my job if I was two hours late for a client."
Nevýhody: "My flight got delayed for twelve hours with no compensation for a hotel."
Výhody: "customer siervice was great and welcoming was awesome"
Výhody: "Excellent Detroit crew"
Výhody: "On time departure; good updates by flight deck; luggage arrived unscathed."
Nevýhody: "Once beverage service was complete, flight attendants retreated to the back of the plane. On a 4-hour flight, it would have been nice to have someone come by and ask if we needed anything, such as water, coffee, or juice. Granola bar was good."
Výhody: "Crew was very nice, boarding went smooth and flight was on time... No complaints!"
Nevýhody: "It was freezing cold on that flight. Cold air from side panels above the windows was blasting in our faces."
Nevýhody: "Got stuck for two hours sitting in the plane because the computer systems went down."
Výhody: "Clean & modern aircraft Comfortable seat Proactive customer service"
Nevýhody: "Delayed departure (due to Air Traffic Control) Finding my bag damaged on arrival More refreshments would have been nice"
Výhody: "Tv on flight"
Nevýhody: "Flight attendant skipped me for drinks"
Výhody: "Got a window seat, my luggage arrived with me"
Výhody: "Fast boarding, everyone nice."
Nevýhody: "Wifi was yo and down the whole flight, about 20 times, so kids were not entertained."
Výhody: "we got on another air conditioned plane"
Nevýhody: "We initially were put on a plane with defective air conditioning.... it took 90 minutes to finally decide to put us on another plane. The older planes have hardly any room under the seat in the isle seats."
Výhody: "The flight attendants were very friendly"
Výhody: "Crew was fantastic! Everything was satifactory and as expected."
Nevýhody: "Flight was delayed from leaving the gate due to a fuel manifest needing to be signed. My baggage was really mauled ( by TSA or by Delta baggage handlers, I don't know). One zipper on a compartment was totally torn off. Another zipper was missing its pull and was difficult to open."
Výhody: "EZ play newer plane nice staff"
Nevýhody: "Power plugs did not work in seating row and air vents did not work"
Výhody: "Great staff, quick service."
Výhody: "I got home."
Nevýhody: "Staff is ticketing were unhelpful in straightening out Boarding process. I ask for help and the agent came over and read the computer screen to me as if that was all he was there for."
Výhody: "Just to clean the cabin a bit more and the folding table tops. thanks!"
Nevýhody: "The fact that seats could not be reserved ahead of time. Having them assigned at the gate is illogical and does not reward the passengers who reserve / check ahead of time. Additionally, it creates unnecessary rush at the gate."
Výhody: "Efficient, comfortable, on time"
Nevýhody: "Boarding. Was late because 1- airplane arrive about 10 minutes late and 2-have to wait passengers coming from Orlando."
Výhody: "Great food and service. Great entertainment. Really comfortable flight overall."
Nevýhody: "Flight was delayed and it wasn't communicated very well."
Deplaning by row groups due to covid was a joke - we were then crammed into a bus to the Munich intl terminal. Wifi did not work at all on the 9 hr flight.
Výhody: "Wine. Good movies"
Nevýhody: "USB charging didn’t work. WiFi wouldn’t connect. Food was horrible. Cheap pasta. Flight attendants are just German, no warmth or connection, they just gave orders like we were employees. Will try to avoid Lufthansa in future if possible"
Nevýhody: "We had a three hour departure delay in Munich"
Výhody: "The flight was only about 1 hour. Everything ran smoothly once we took off. The crew was very good, providing gate information for connecting passengers."
Nevýhody: "It would have been better if we had departed on time. I don't remember why there was a late departure but it made it difficult for some passengers to make their connecting flight. My husband and I hurried to the gate for our flight to Washington, DC but that flight left late, too."
Výhody: "Flight was on time both ways."
Nevýhody: "had to pay for wine- first time in 25 years of flying international and it was very expensive flight, oh well, will skip Condor next time"
Nevýhody: "Arrived late due to bad weather in Houston, about an hour late."
Nevýhody: "Food was not edible. Everything else was good."
Nevýhody: "Boarding process. Everyone boarding at once does not work well when it is a full flight"
Nevýhody: "flight attendant gave me a meat sandwich when i asked for the vegetarian option due to my vegetarian diet and i became sick because of this"
Výhody: "The service and the airplane"
Nevýhody: "Nothing at all"
Výhody: "Lufthansa is great."
Výhody: "Loved the flight. Definitely better than Swiss which is what we flew in."
Výhody: "Great service as always"
Nevýhody: "Took off late."
Nevýhody: "Our original flight, one day earlier, was canceled 10 minutes before boarding."
Výhody: "Flights to/from Prague are generally late and we missed 2 connections in 1 week"
Nevýhody: "Connection. Ft from Prague was 2 hours late and there was no connection. We missed our dinner with dear friends that we rarely get to see."
Výhody: "Clean plane.."
Nevýhody: "I was very upset that from Kuwait to Frankfurt I paid in sir net but the speed was very bad . It's not fair to pay 15$ for that it's not fair. And I ask my money refund! And again they saying that speed is very good for watching YouTube and video streaming! Why Lie?? IT IS NOT FAIR!"
Nevýhody: "Flight was cancelled, Lufthansa was not able to reschedule the same day."
Výhody: "You can't beat the German's at efficiency. Awesome!"
Nevýhody: "Houston isn't their hub and I have to put up with United."
Výhody: "Good service.good movies.Good food."
Výhody: "New plane, nice seats. Typical Lufthansa."
Nevýhody: "Strict weight limitations for carry on luggage. Go British Airways if you have large carryons. Lufthansa is militant about luggage weights."
Výhody: "service on luthansa was delightful"
Výhody: "Drinks and great stewardesses"
Nevýhody: "No phone charger."
Výhody: "Quick boarding"
Nevýhody: "Flight was slightly delayed. We had to hustle in Munich to make our connecting flight (so we thought) to IAD. It turned out the flight to IAD was also somewhat late so in the end all was well but we had less than an hour to make the connection and it was a bit fraught."
Výhody: "Great food!"
Nevýhody: "No entertainment"
Výhody: "Good space between seats"
Nevýhody: "Old and loud plane, especially loud and shaky on taking off"
Výhody: "Lots of food for such a short flight."
Nevýhody: "I did not go because i canceled my flight and am still waiting for my refund since 23 May. I will probably never use Kayak again. Not happy... far from satisfied. ~AC"
Výhody: "Flight was uneventful, which is what you want!"
Výhody: "Fell aslep right after takeoff"
Nevýhody: "Delayed flight"
Nevýhody: "They change the gate for transfer last minute"
Výhody: "I liked the process this time because I didnt miss the flight (unlike last time when lufthansa workers denied us to go to the front of the line at passport checkpoint) IN PRAGUE CHECK IN PEOPLE WERE WONDERFUL!"
Nevýhody: "Nice crew"
Nevýhody: "Lufthansa cancelled my flight on November 23rd a few hours prior to departures because their pilots went on a strike. When I called and asked if they would rebook me the lady on the phone said that she could rebook for a trip that had two layovers from 2pm(Prague time) to 8:30pm(NYC time) for the 24th of November (thanksgiving). When I asked her if there was anything else she said that was the soonest flight she could find. When I checked my self I found and booked a flight for the 23rd. When I called back they refused to give me a refund."
Výhody: "I like the friendly crew. They give refreshments at no charge on a 40 minute flight and get it done in time."
Výhody: "Food/drink choices and portions were very generous on our long haul flight over the Atlantic into central Europe from the west coast of the the US. Efficient boarding. Lots of entertainment options as well."
Výhody: "Quick straight forward"
Nevýhody: "No entertainment at all"
Výhody: "It was UA. Not Lufthansa."
Výhody: "The crew, food and entertainment were good."
Nevýhody: "I could not even cross my leg. The coach seats are ridiculous and because of that, I will not book on the airline again. Sorry, coach seats should be an option for everyone, not just someone the size of a 9 year old. I'm only 5'2" and 120 lbs."
Výhody: "Great crews, great amenities, good food. Best flights I've been on in a long time."
Nevýhody: "Economy seats are tough after 10 hours. But thats what I paid for so no issues."
Výhody: "These guys gave me a positive and energetic vibes . Unexpected great food , the atmosphere was uplifting and positive, thank you. I had 5 connection before in the same week, but this one was very memorable"
Výhody: "Free entertainment to compensate for the delays."
Nevýhody: "Mechanical issues grounded the plane, had to wait 3 hours for new plane."
Výhody: "The flight was very good."
Výhody: "Service was good. In flight selection of movies, music, tv etc was good. Flight camera was cool. Got a snack and drink in a 50 minute flight."
Výhody: "We were given a free meal (sandwich) on this short duration flight. I thought that was a nice touch."
Nevýhody: "The boarding process wasn't very smooth."
Nevýhody: "I wanted to check 2 bags, even though you only get one free checked bag for economy international. The desk agent at check-in wouldn't check my second bag and didn't know how much the fee even was for the second bag. She was not exactly pleasant, which might have been because it was 430 in the morning but still. I just ended up carrying on two pretty big bags. The crew ended up gate checking one for me in Frankfurt which was nice. But I would have paid not to carry that dumb thing around with me through the giant Frankfurt airport. Other than the one desk woman in Prague, everything else was good."
Výhody: "Crew service was excellent. I would recommend Lufthansa to everybody."
Nevýhody: "Considering the length of flight we received o.k. refreshment."
Výhody: "Very short fligh so there was no entertainment but everything else was perfect"
Travelling from Nigeria was a nightmare. Those thugs at the airport gave my husband and i hell because we had our boarding passes on our phone. We had to keep bribing and begging them to let us through. It is the worse travel experience I’ve ever ever had in my entire life. And I travel a lot
Výhody: "The crew is excellent but the seats are not comfortable enough. There should be a way to balance money and comfort,not just placing people in seats they do not fit into"
Nevýhody: "Nothing,just the seats. Cleanliness was perfect"
Nevýhody: "Still don’t have my luggage yet"
Výhody: "I was sorted on Row 3 and the drapes kept hitting the back of my head."
Nevýhody: "Move the drapes a few more inches back."
Výhody: "very nice crew"
Nevýhody: "my baggage was lost"
Výhody: "The crew was pleasant"
Nevýhody: "Baggage checkin & flight boarding was slow & disorganized."
Nevýhody: "I congratulate the KLM crew!"
Výhody: "The crew was amazing, flight on schedule and good entertainment."
Nevýhody: "Space is just reasonable on a long flight, even if there's seats more spacious that you could choose if you pay more."
Výhody: "Seats super comfy. Ended up with 3 seats to myself that formed a bed for the lap Uk to NZ. Very nice!"
Výhody: "The crew is really welcoming"
Nevýhody: "The seats are too narrow and a bit too hard"
Výhody: "The crew was great but the seat wasn't as comfortable and didn't have much leg room."
Výhody: "Nice aircraft"
Nevýhody: "Unexpected refueling stop. 2 hr delay Lost connection Reached destination after 18 hr delay"
Nevýhody: "Lost all our bags so couldn’t ski"
Výhody: "Friendly staff"
Nevýhody: "Security check at gate; No priority"
Nevýhody: "At the check in they made me pay 50€ for my luggage. This is really upsetting because from Houston to Venice they didn't make me pay. Either the website wasn't transparent or the lady at the desk made a mistake. Very upsetting, one luggage should be included."
Výhody: "Nothing to mention"
Nevýhody: "Crew was rude when I asked if there was a vegetarian option for the snack. I did request special meals for the trip. Even if they did not have a vegetarian option, they don't need to be rude!! Boarding was ridiculous. we were supposed to form a line and wait. Would have been a lot better if they boarded by seat numbers. Also they made me check in my fairly small and light carry on bag resulting in its contents arriving broken!"
Nevýhody: "Poor food, flight attend and finally baggage missing. Overall experience is extremely bad."
Výhody: "short, sweet and to the point. 1+ hour flight is usually an easy hop."
Výhody: "Nice people and good service"
Nevýhody: "Not much"
Výhody: "Very friendly and helpful crew."
Výhody: "punctuality of boarding and flight time"
Nevýhody: "attitude of crew in business class: no sense of true hospitality"
Výhody: "Time and Good clean place.. in This case airpöane.."
Nevýhody: "It was not entreteiment st all"
Výhody: "Easy flight; loved the crew and their friendly customer service. Great food, kept everyone hydrated and fed."
Nevýhody: "The movie options, as well as music and TV options were limited. There were no electrical outlets."
Výhody: "Good entertainment options. Nice flight attendants"
Nevýhody: "It would be helpful for short people to be able to adjust the head rest lower on the seat. More recent released movies would be helpful. More leg room. Not charging more money to choose seats."
Výhody: "kLM staff was great."
Nevýhody: "KLM staff in the Prague airport were some of the rudest humans I have ever met. So incredibly uncaring and outright mean."
Výhody: "Flight was delayed for 15 min resulting in passengers rushing to make their connecting flights.but staff kept passengers informed."
Nevýhody: "Flight departing late."
Výhody: "Premium economy service was good."
Nevýhody: "Inexplicably, our preassigned seats were changed at checkin and we were put in bulkhead. This particular Boeing aircraft is pretty poorly designed. Especially the bulkhead in premium economy."
Výhody: "Bording was good and general flight ok"
Nevýhody: "This airplane must be the oldest in the fleet. No USB, no charging, no touchscreen technology, no plugs, no bluetooth."
Nevýhody: "Boarding was a free for all. The travelers did not pay attention to the priorities."
Výhody: "Comfortable seats. Warm plane with happy staff."
Nevýhody: "Maybe a second sandwich option for food, not everyone likes cheese."
Výhody: "Entertainment was good, and crew was very nice and accommodating. Flight was very comfortable and smooth."
Nevýhody: "The food was okay, not that great."
Nevýhody: "Flight was delayed 8 hours. Arriving at Incheon, discovered ground crew were unaware of our arrival to take this connecting flight. However, we were put up overnight in a hotel, which was nice."
Nevýhody: "Two hours delay in the start."
Výhody: "The staff at the front desk for the check-in were extremely helpful. I had a complicated issue with my luggage and they helped me to sort it out in the best possible way. Amazing service! Furthermore, the entertainment on board is great! Nice movies, nice food, friendly flight attendants, etc. They even offered me a second sandwich =)! I truly loved my experience with KLM."
Výhody: "The sandwiches were simple yet just the right touch, on all four flights."
Výhody: "The included snacks and the seats."
Nevýhody: "old plane, tight and uncomfortable"
Nevýhody: "OLD plane without comfort or entertainment"
Výhody: "That we didn’t crash"
Nevýhody: "Everything! The crew was rude, no entertainment whatsoever, late boarding, late departure and bad experience with the check in process both in app and on website."
Výhody: "The flight was delayed due to fog, but the staff was amazingly helpful to make sure everyone got to their destination."
Výhody: "That we didn't crash"
Nevýhody: "Being delayed and missing my connecting flight. No entertainment onboard (for hours and hours)."
Nevýhody: "Terrible service in flight and customer service wise .. app functionality was below"
Výhody: "Easy airport business"
Výhody: "The crew were lovely and welcoming. We was given snacks and drinks on the flight which was great. Take off was a bit delayed but boarding was smooth. Couldn't complain about the comfort as was only just over an hours flight."
Výhody: "The staff was fast and curteous."
Nevýhody: "There is not anything to complain about besides the usual discomfort of travel."
Výhody: "quick boarding, responsive Airline stewardess, very polite."
Nevýhody: "temperature control was not good, service was fine, seats were not comfortable. plane need to be cleaner."
Výhody: "Short layover connecting from US flight and luggage transferred ok to destination. Food option not great but at least they didn't charge for it unlike some other airlines. No entertainment but to be expected on such a short flight."
Výhody: "KLM fed a sandwich even though the flight was only 2 hours. The crew was pleasant. Getting through the Amsterdam airport to catch a connecting flight with only an hour to do so was no big deal. Airport staff was pleasant and helpful."
Flight to Florence delayed. All passengers took a bus to Pisa (1.5 hours away) to fly Pisa to Paris. We missed our connection and flew next day. All information regarding the delay online was incorrect ("system not yet updated") . So calling Air France was useless as they could not assist. Not all flight delays can be avoided but many improvements are needed throughout this process.
Nevýhody: "The food was not as usual."
Nevýhody: "Air France’s apathy towards its customers is shocking. Traveling with three children , our flight was delayed by 3hrs resulting us arriving in Paris after 1AM. With the airport shuttle(CDVAL) to our airport hotel closed, they offered no assistance despite of my request. Simply asked us to take a taxi (when all taxi stands are abandoned at 2AM). Beware if traveling with family."
Nevýhody: "They have a terrible communication problem, they never communicated why the flight was late, they never communicated what they were doing or what was happening. Bad customer service. Bad communication with the client. They told us when I asked several times that we would not lose our connection and that everything was fine and that was not the case. We lost the connection. No one told us anything. Another problem was that the girl in the boarding process removed the suitcases tickets from the boarding pass and did not want to return them, and held it without any cause. The flight staff went looking for us. Pretty sad and disappointed by their service. I understand that they were causes outside the airline but must communicate to the client. They cannot remain silent and say nothing."
Výhody: "The seats were spacious and the crew was wonderful. The crew actually made the long flight more tolerable. Will seek out Delta/Air France for further international flights."
Nevýhody: "Flight was delayed"
Nevýhody: "Kayak updated me that my flight would be late. It wasn't. Missed it had to pay $700"
Nevýhody: "Crew on the ground was very rude"
Výhody: "Great newer plane, great service!"
Výhody: "Nothing !! Such a bullshit flight ever !!!"
Nevýhody: "No tv fo 14 hr long flight !! Flight delayed for 1 he !! No proper arranged to board .. it was kiosk!! Food quality was worse. No space to seat !! Can’t sleep .. no leg space !! Worst fight till the date !!!"
Nevýhody: "CDG airport in Paris is a very inefficient and by far the slowest airport. I recommend other passengers to get to the airport at least 4 hours before their departure."
Výhody: "Crew was ok and servicial"
Nevýhody: "Food and reception at door of boarding"
Výhody: "Crew was very friendly and seat in KQ is super comfortable in Business."
Výhody: "Good crew, as usual with Air France."
Nevýhody: "Old plane with very lousy seats for a super expensive business class. Super slow check in and overall process till boarding because of lack of ground staff compared to passenger volumes"
Výhody: "The crew was wonderful. We were in business class which was modest but comfortable."
Nevýhody: "Ground crew in Paris failed to put our luggage on plane to Amsterdam. Also, plane was delayed about 40 minutes because of Amsterdam air traffic. Captain was very apologetic to the passengers."
Výhody: "The crew ask some of us to help seating a family group together. No objection. Then they went out of their way to make the trip more enjoyable for us... even offering a drink of Champagne wine (the true one, not some substitute)... Departed almost on time, arrived a few minutes early..."
Výhody: "Very nice crew. Nice meal service and drink service throughout. Great choice of entertainment."
Výhody: "Crew was very nice and the food was excellent"
Výhody: "The crew were polite and friendly"
Nevýhody: "Everything was incredibly poor. Flight was delayed, entertainment was outdated and the airport staff were rude."
Výhody: "Really liked the new touch screens (with very good responsiveness). Also liked the food selection (the champagne was nice, so was the menu we were given)."
Výhody: "Just a routine flight but done with perfect execution."
Výhody: "Friendly crew, good meal and entertainment"
Nevýhody: "Boarding agent forced me to check in my carry-on even though the carry-on fit in the cage and fullfilled all the requirements. I specifically called Air France prior to the flight to make sure I won’t have any issues as my 1st flight was operated by Delta and I wanted to confirm the luggage requirements were the same. My carry-on weighted only 5 kilos. I was extremely upset the way I was treated w/ the boarding agent behind the counter in Prague. On the top of that, her and the supervisor were very rude to my mom as they told her she had an extra carry-on which wasn’t the case. She traveled w/ a small briefcase where her mask for sleep apnea was. This is not considered an additional carry-on. The boarding agent (Czech lady and her supervisor) were not only rude but obviously lacked knowledge as well. My carry-on suitcase would easily fit in the overhead bin plus there was plenty of space inside the plane as it the flight wasn’t completely full."
Výhody: "It was on time"
Nevýhody: "Hard seats Boarding was 35 min delayed"
Výhody: "From the boarding, to the friendly hostesses to the food and the business class seat, I was impressed all the way. My first time to fly Air France business to the US and it was great. I recommend it!"
Nevýhody: "I just expected better toilet bag for business but what was given out was just basic."
Nevýhody: "Flight was delayed by 1h30min, so we arrived very late"
Výhody: "I like fly attendant who served us meal"
Nevýhody: "I didn’t like that space between each seat is small"
Výhody: "Free snack and drinks. Good service."
Výhody: "The food, entertainment, and service. Waited for me after almost missing my flight."
Nevýhody: "Its been a week. My trip has ended. I still do not have my bags. Terrible customer service."
Výhody: "Service was excellent, top of line Food ,some of the best I’ve had on a airline Seats & pillows comfy But we were in La Première! Also the equipment- a380 was terrific"
Nevýhody: "Only 1 bathroom (toilet) for all of first class"
Výhody: "The inflight service"
Nevýhody: "The 3 hours delay"
Výhody: "General air of professionalism is reassuring"
Nevýhody: "Food, crew appear rushed"
Nevýhody: "Clean. Courtesy of staff on plane."
Výhody: "Airplane staff were good"
Výhody: "Not much"
Nevýhody: "Plane late departing allegedly because of cleaning the plane, but why was the cleaning done that late? Also, ground crew remarkably uninformed about what was going on in the plane. Poor communication between plane and ground crew. No explanation from pilot as to continuing reason for delay even after we boarded. Departure time, 1.00 pm, boarded at 1.10, actual departure time 1.45, causing me to almost miss my connection and definitely causing my bags to miss the connection."
Výhody: "The flight crew was excellent. My husband and I flew economy and I saw the crew keep passengers well fed (several meals and snacks) and were attentive to everyone's needs and all done with a smile. I thought the hot towels for cleansing our hands before meals was a very nice touch!"
Výhody: "Efficient check-in."
Nevýhody: "It was raining in Prague so I can understand that luggage is going to get wet. But when we opened our luggage at least half of our clothes were wet. It would seem that the luggage sat out for quite a while prior to departure for that much soaking of clothes. Fortunately we are staying in Paris for a few days and can get our clothes dried out."
Výhody: "Food, drinks, and general service on board were all very nice"
Nevýhody: "Airport experience at cdg was atrocious. Took more than an hour to check in and it was a complete zoo."
Nevýhody: "delay for one hour with not even a glass of water very old plan video with tiny screens and bad resolution food quality especially bread is not good"
Výhody: "I like service of AF"
Výhody: "quick flight 10 min ahead schedule"
Výhody: "cookies were great"
Nevýhody: "we paid for two seats together (one aisle and one middle) an exit row with extra legroom from paris to LA. but when we got to Prague they had one of us in the middle seat in the exit row and the other in a completely different part of the plane, also a middle row. The folks in Prague couldn't fix this, they moved one ticket to a different exit row, not together, different part of the plane. In Paris, but ONLY after I located my receipt on my phone, they moved us to the seats we had paid for."
Výhody: "Was upgraded to Business class, so the food was acceptable. Comfort score also reflects the Business class seat. Cabin crew were friendly and efficient."
Nevýhody: "One bag did not arrive in Toronto, apparently delayed in Paris."
Výhody: "Friendly crew; comfort; punctuation. Fast boarding"
Nevýhody: "Simple food - very small amounts. No entertainment."
Výhody: "Not much"
Nevýhody: "Ground service at check-in was very poor: Misinformation and failure to provide a level of service that other SkyMiles partners provide for Gold level traveler."
Výhody: "I liked their seats, I had enough space to get comfortable flying internationally for 14 hours."
Nevýhody: "Just wish they served water a couple times more, because when you're in the plane for the whole day, 2-3 little cups isn't enough."
Výhody: "The airplane was new, good food and service."
Výhody: "should let first board passenger in rear rows and not everybody together."
Výhody: "Boarding and such was straightforward and easy"
Nevýhody: "Everything is uncomfortable"