Aegean needs to bring back hot meals and drink offer as before COVID!
No alcohol on the plane anymore. A glass of wine back in the day would make the flight much more enjoyable
Quality of the food is poor. No wine served on the board anymore.
Nevýhody: "EXCELENT SERVICE BOTH ; COUNTER & IN AIR:: GREAT FOOD ; LOVED THIS AIRLINE"
Nevýhody: "Bottleneck at gate"
Výhody: "Crew was excellent"
Výhody: "The food was great and the flight attendants were very nice!"
Výhody: "Everything was perfect"
Výhody: "It was a short flight. 1 hour. Everything went good."
Výhody: "Everything was on-time, easy, and fairly quick."
Nevýhody: "The legroom."
Výhody: "We had a nice comfortable flight and were delighted to receive the complementary food and drinks."
Nevýhody: "We were slightly delayed and found it difficult to understand some of the announcements from the crew."
Výhody: "Check-in counter mentioned that our ticket did not include checked baggage, but she only charged for one bag (will be checking on my ticket and discussing with Aegean's corporate if I bought the correct ticket with checked bags). Boarding was easy and the crew was very nice and helpful throughout the flight. I was glad that they served a small meal - food was good...we're not talking about a restaurant meal. Seats were good and just wish there was some in-flight entertainment."
Výhody: "The upgrade to business class was cheap. The air crew was friendly. I enjoyed the experience with the exception of my suitcase getting broken."
Nevýhody: "The airline broke my suitcase and when I landed there was no one to talk to as the desk was closed since it was 230AM"
Výhody: "Nothing positive to report, besides getting to Athens almost an hour late"
Nevýhody: "Excessive baggage charges, Never seen flight attendants treat passengers so unfriendly. Lead flight attendant was the worst. First time experience and for sure also the last time we’ll fly this airline"
Nevýhody: "space when seating"
Výhody: "Service was excellent, planes left on time and arrived on time or early."
Nevýhody: "Absolutely worst leg room of any airlines I have ever been on. My knees were jammed against the seat in front of me. It was the most uncomfortable I have ever been on a commercial airplane. Had it not been for this I would have given the airline an excellent review."
Výhody: "We made it to destination."
Nevýhody: "Absolutely no order in getting to plane. Then told people to check bags. Many ignored them. And they only selectively enforced. Lied about every carry-on suitcase being checked. Plenty of overhead space available. Coat me almosst an hour waiting for my bag which would have easily fit in the overhead. Was late to meeting."
Výhody: "The crew were very professional and polite on board and the food was excellent"
Nevýhody: "The baggage machine at Athens that my friend used seemed to be faulty when the same bag was checked on another machine it was kilos lighter. But the ground staff at that machine a man was very rude to her."
Výhody: "The food, crew was nice and polite."
Nevýhody: "Didn't have any entertainment"
Nevýhody: "I had problem wirh the airport. My connection flight was 55 minutes after my first flight, and it was hard to know where to go in the airport."
Výhody: "CREW BOARDING SMOOTH / ON TIME / SOLID ALL AROUND GREAT AIRLINE"
Nevýhody: "The price of the low Aegean Airline ticket from Athens to Prague has a hidden provision that the passenger has to pay 40 euros for any checked-in luggage. So in fact the total cost of the air ticket from Athens to Prague is much higher than the other airlines. Kayak did not do a good job warning me about the luggage charge."
Výhody: "The staff worked well under pressure"
Nevýhody: "Paying to check luggage was a surprise, typically flights allow at least one checked bag unless they are a discount airline like easy jet or Ryan air. We found this out after waiting in line for over an hour. Also, to pay for the luggage we had to go to the other side of the terminal and wait in a ticket counter line with one employee for 40 minutes. The entire check in process took two hours and the airport wasn't even busy. I'm rarely a complainer, but this was event was inspiring."
Výhody: "Clean aircraft Legroom Polite service"
Nevýhody: "Delayed No onboard entertainment"
Výhody: "Plane was clean and there was enough room"
Nevýhody: "The boarding gate on the ticket was wrong - twice."
Výhody: "Great experience"
Nevýhody: "They should work on their airport staff a little."
Výhody: "Friendly people, quick service."
Nevýhody: "They charged 35 euro for one luggage. That's too high and nowhere during my reservation did it say that, KAYAK!!!"
Výhody: "Flight crew was nice"
Nevýhody: "There was zero leg room to sit down and the chairs had no cushion, such an uncomfortable time"
Nevýhody: "parked nesr chute but used buses to take us to the terminal"
Výhody: "Crew was friendly."
Nevýhody: "I only had a 45 minute flight so it's hard to really judge anything but it wasn't a bad experience. Overall Neutral feeling."
Výhody: "It was on time, the food was excellent, comfortable"
Nevýhody: "It was cleaned, good food, duty free shop and the service"
Výhody: "The flight was completely full so they offered to check in the larger pieces of carry-on luggage for free. On board the plane, the breakfast was really excellent (plane food-wise) and the attendants were very friendly. In terms of comfort, I was lucky to sit in row 3 (yes, that was Economy class), so I actually had some leg room. On my way to Athens, I'd been seated in row 22 and there was no chance to move my legs at all."
Výhody: "crew was supportive. food was ok. Check in on line was good. We could choose our seats. We flew with Aegean several times already. they are a reliable company."
Nevýhody: "The flight was late by almost an hour. On arrival we were transferred to the terminal by buses after having to carry our troll all the way down the stairs."
Výhody: "Flight was canceled and had to stay 3 more nights took boat to Athens. Missed work at home . It cost me over 1000.00 dollars. Reservation was never made by you. I will never use kayak again. Being a senior I became very stressed in a strange country"
Nevýhody: "I don't like kayak"
Výhody: "The meal was very good and service"
Nevýhody: "They made us pay 90€ even though I presented an email that said our bags were included"
Nevýhody: "excessive cisa checks for my wife who is not an EU citizen"
Nevýhody: "40 minute delay due to traffic at destination airport. Not Aegean's fault. Pilot kept us informed. Very nice job."
Výhody: "The flight was very good. The crew really hustled to get the refreshments served, despite rough weather."
Nevýhody: "At the ticket counter, there was a very rude woman that gave misleading information. We asked if there was an earlier flight we could take and she said no. Then while waiting for our flight, we realized that was not true. There was one an hour and half before ours. She was very curt and practically threw our passports at us. She must have had a terrible day, month, or year. Aegean tic\kety personnel are usual;ly nice and helpful."
Výhody: "Everything about our experience was as good as could be expected. Or better actually. Immediately felt we were in good hands from the time we got in the check in line. Highly competent people with a great, affable attitude."
Výhody: "Excellent service, very friendly staff, warm food on board and food selection according to dietary needs!"
Nevýhody: "I did not know that I will have to pay for lagged 45$"
Výhody: "The staff at the counter and on the flight were very helpful."
Nevýhody: "They could use better line control at the Budapest airport. It was unclear which was the appropriate line and the lines were more like a crowd merging than a line."
Výhody: "Everything in terms of the flight itself was excellent. Flight was right on time, crew was friendly, plane was clean, etc."
Nevýhody: "I couldn't understand why, after getting the self service boarding pass in Larnaca's airport, all the family members had to come over to the check-in desk when I had only one piece of baggage to drop-off?"
Nevýhody: "connection Athun to Ionnina was late , we lost the connection flghit nobady really helped us They sent us to wait to the flight next day After a lot of talking and shouting !!! they let us fly to Thesaloniki , so we lost a day driving to Ionnina at the return ther was a missunderatandig regarding the availibility at the flight"
Nevýhody: "we were charged twice for the exact same flights, date and seats. My husband made the same reservations as I had for both of us three weeks later than my reservation was made. When this was discovered by us I called and was told by two agents that I couldn't get any money back. What a rip off."
Výhody: "The airplane was comfortable"
Nevýhody: "I purchased my ticket in advance and upon checkin was never informed that I was standby. I dont know why the seats were oversold. Ultimately, I did get a seat but the confusion and communication regarding the standby was stressful"
Výhody: "Upgraded to business class by using an award ticket, not much to comment about business class within Europe. just the food was not our taste."
Výhody: "Quick, straightforward, only a little late."
Nevýhody: "The hot sweaty bus from gate to plane needs air conditioning."
Nevýhody: "Flight was 90 minutes late. Crew was nice."
Výhody: "Seat were good and service."
Nevýhody: "Food could’ve been better. No snacks either."
Výhody: "Friendly crew"
Nevýhody: "Our luggages were late for two days in both ways! Surely they have to do something about this"
Nevýhody: "The fly had a 3 hours delay where they had us sit inside the airport , and only was offered an amall cup of water"
Výhody: "The airline was fine, excellent crew and plane. The Bucharest airport was OK. It was quite warm, not great AC and limited seating. Different system for check in as you had a time window in which to do it so if your ride brought you early then you had to wait to check in. Prague was problem free."
Nevýhody: "The boarding process. Had to sit on a bus on the tarmac for a long time before getting shuttled to the plane."
Nevýhody: "Not delete 50 minutes!"
Výhody: "Not much. Below is just #1 on a list of avoidable problems and obvious oversights."
Nevýhody: "They took my check-in, told me I would be able to board. However, no one made a phone call to the gate! So I was left at the airport but my bag was sent to Prague. I spent 6 hours of Iberia/Czech airlines employees/dept's telling me I needed to talk to someone else. Worst booking ever."
Nevýhody: "Flight was delayed due to mechanical issues so do a better job at maintaining the planes"
Výhody: "The flight was on time"
Nevýhody: "Waited for a long time and got delayed. Leaving from the plane was chaotic"
Nevýhody: "There were two flights to Prague within 1/2 hr of each other. We were at the wrong gate. They called for immediate boarding and we were at the gate in minutes. The plane had not left the gate but the captain refused to open the door. This unheard of, that at the counter didn’t want to intervene. Now we have to rebook. These Eastern European countries are still thinking of the past."
Výhody: "Good connection to Prague. Flight on time, boarding & check-in efficient."
Nevýhody: "Airline Charged us 35 Euro each to check small bag that we could carry on in US. Can only carry on 1 item. Can’t carry on a small backpack with small luggage. That counts as 2. Best to buy tickets that includes 1 checked bag. All drinks & food must be purchased. Nothing is complimentary."
Nevýhody: "This airline RIPS OFF the consumer. We flew RT from Prague to Budapest and had a choice between Czech Air and RyanAir. We decided to pay more money and chose Czech Air because RyanAir had multiple warnings about extra costs that are incurred if strict luggage size and weight restrictions are exceeded. We felt it was worth it to pay more up-front with Czech Air so we could avoid this additional cost and stress. The first leg of the flight went fine — no weighing of luggage, no additional costs. (Our luggage is standard carry-on size.) During the second leg of the flight a very unsympathetic Czech Air employee in Budapest weighed our luggage carefully, claimed that we exceeded the weight limit by a couple of kg, and charged us 35 euros more PER BAG. Now we wish we would have chosen RyanAir as it ultimately would have been cheaper and at least RyanAir is more honest up-front about these extra charges associated with one’s luggage. As consumers, this felt to us like a bait-and-switch situation — not good."
Výhody: "The flight was deleted 40 minutes so I missed my flight to London/Boston. Now I have to pay $1,375 extra. Very disappointed. The personal at the airport was straight rude."
Výhody: "Good flight, on time"
Nevýhody: "No refreshments, not even plain water"
Výhody: "I'm very glad that Czech Air still plays Smetana when we land in Prague."
Výhody: "Cheap fare"
Nevýhody: "35 minutes delayed departure I was not able to change my seat eventhough the plane wasn’t full"
Výhody: "I had to cancel my flight and i liked that they helped in refunding the balance. The only thing that i think can be improved was at Prague international airport, Czech airlines took some long time to deliver my delayed luggage."
Výhody: "very quick flight"
Výhody: "Very friendly"
Nevýhody: "70 mins late which isn't too bad. It was really foggy & once aboard they did let us know why and apologized. Nice piloting too."
Výhody: "I finally got to Prague"
Nevýhody: "Delayed boarding and the crew in Porto airport didn't even say anything. The lines for check in were non existent and people just got in however. No one from czech airlines helping out to organize anything."
Výhody: "The flight was fine"
Nevýhody: "It was an hour late"
Výhody: "It is first time I used this airline. No luggage allowance and you need to pay for your luggage on board.during booking this airline did not mention it"
Nevýhody: "Extra payment for my one bag of 14 kg. No snack or food or tea during flight."
Výhody: "I booked a flight from paris to prague. When i tried to check in there was a misunderstanding over my luggage and the check in fee. When I tried to get an explanation as of why I had to pay a fee instead of explaining and trying to be helpful the staff simply said I can take my luggage back and go. Nothing about trying to solve the problem. Never had I experienced such rudeness!!! I will never fly czech airlines again and will not recommend to anyone else"
Nevýhody: "As above"
Nevýhody: "The crew's English was quite bad, and I wasn't aware that we'd have to pay for our checked luggage, as well as refreshments. Also, our flight was incredibly late leaving BHX."
Výhody: "On time"
Nevýhody: "We arrived and plane stopped at one terminal to have to walk down 2 flights of stairs to a bus to go to another terminal to go through passport control. It was raining which did not help either"
Výhody: "Decently comfortable seat for the plane size."
Nevýhody: "It was a long time before take off with no communication about flight departure status with guests; no explanation was given for the delay which was over an hour."
Výhody: "- Crew was polite and helpful, which was surprising given the disaster zone left throughout the cabin by my fellow passengers. Kudos to the crew for being for more patient than I think I could have been."
Nevýhody: "- Ended up with the last row of seats. Did not realize that they were so small. As a 6' guy with a tall fiancee, it was pretty rough for 9 hours, especially when the lady in front of me leaned back and the movie screen was right in my face. - Food was okay, but the little breakfast sausages definitely had some gristle and tough bits."
Výhody: "All in all the flight was OK, but have to pay for a 14 kg. bag...:-( 35 euro.."
Nevýhody: "- have to pay for a 14 kg. bag...:-( 35 euro.. - I understand that companies need to save but not to offer even a glas of water, that I can not understand, include it in the price of the ticket. The ticket was 130 euro, so it was not low low cost... This is not human."
Nevýhody: "The staff were very slow and rude when I checked in on Friday July 21. I had to pay to check a bag and the credit card machine was not working at the counter. So myself and others had to goto another and this person was very rude and unpleasant. Her machine also was not working and was told to go downstairs to the ATM snd get cash. Which I didn't need and would be charged a fee. Finally my card worked (others were less fortunate). Still the person took forever and was making copies of card numbers on carbon paper I believe to show payment proof. I was uncomfortable with this from a card security perspective and asked her about this. She said it was none of my business and why do I care. I fly many places and this is the worst service I have ever received by an airline. I am also a very friendly person and understand when things can be challenging but this staff of 3 was aweful."
Výhody: "This is a quick, simple yrhing was fine, nothing amazing, nothing terrible"
Nevýhody: "Slight delay - a little annoying that no sense of how long it would be (it ended up being just under half an hour)"
Nevýhody: "Czech Airlines flew the plane from St Petersburg to Prague with no checked luggage for anyone on board. We waited about 30 minutes at the baggage claim, no luggage showed up, and then there were only 2 people from Czech Airlines to help over 100 people process the lost luggage claims, which took another 4 hours, for a flight that was already delayed almost 2 hours. I would never fly this airline again due to this incompetence, poor service, and treatment. At least we got our luggage back about 36 hours later."
Výhody: "Very comfortable flight."
Nevýhody: "Neither credit card worked with their technology, but a kind follow passenger bailed me out."
Nevýhody: "Didn't open the counter until 2hrs before flight, wasted time waiting instead of going to business lounge. Kayak didn't advise about cost of checked luggage at reservation time. Not totally unexpected but irritating (blaming kayak here rather than czech airlines)"
Nevýhody: "I misconnexted and no one at their ticket counter would help me with 35 minutes before departure. Had to buy another ticket."
Výhody: "They do the job of getting you from point A to point B. But that's all you get."
Nevýhody: "Teeny tiny seat spaces. I'm 5'10" and 130 lb, and there was barely any room to shift around in my seat. It was only an hour and a half flight, but still, it sucked. Flight attendants were fine; not nice, not mean. No free drinks. No entertainment. Blah."
Výhody: "I bought a full fare ticket of Czech airlines and got two low cost operators which did not backup the full fare price. Flight should I use a standard air line and NOT a low cost one. Flight should include food, entertainment media, drink (soft), power for charging, etc. Flight should include high quality staff and SPACE for legs (nor extra, just normal space) Actually this was sold as Czech airline flight with Czech airlines flight code. I feel I have been cheated."
Nevýhody: "See above."
Výhody: "Czech Airlines indeed was really helpful when solving our problem as we book our flight through VAYAMA site leaving on Friday and returning Sunday, then our flight got changed from Friday to Saturday which was not what we book on the first time, so we call VAYAMA support and they were not helpful at all, so we gave it a try calling Czech Airlines and they were super helpful and were able to put us in another flight coming back Sunday. Also booking through VAYAMA a normal fare got us with big surprise at the airport that we did not have a bag included to be document. We could not find any information regarding this on the booking confirmation or on their site and we did pay a fare that according to Czech Airlines lines includes a documented bag. It was not a low cost flight. my recommendation is book through another agency or directly on the airline site to avoid this type of problems."
Nevýhody: "VAYAMA support and the big change on the flight."
Nevýhody: "They were not so friendly There was not any option tof pay online for me and the cland crew was not friendly at all"
Výhody: "Ground crew in Barcelona was terrible. Sat at the boarding pass gate until 10 minutes pass scheduled take off time. No airline personnel ever showed up at the gate. Found out about gate change and one hour delayed flight from the schedule board. Went to new gate and complained to hound personnel about no one at assigned gate. They really did not seem to care and said listen to pa announcements. Ten minutes later we heard the first pa anouncement."
Výhody: "Flight was on time"
Nevýhody: "I tried to check in and was standing there and both agents just sat and talked to one another and ignored me. I had to walk up to the counter and ask if I could check in as I was 2 hours early. They said to check back in a few minutes , not sure why they couldn;t just check me in ? I guess they didn't feel like working. Second, when I did check in, they charged me $40 extra euro for not checking my bag in online which I explained I was never prompted to check in a bag online. They still charged me so I plan to dispute it. Than third, no drinks on the entire flight, not even water ,really ???? That is unheard of. Fourth, the flight attendant wakes me up to tell me I need to put my window blind up for landing. Again, I have never heard of a requirement that all blinds be up in order to land ? I was exhausted after flying for over 24 hours from CA to Prague and it was really annoying to be woken up for that. Lastly, it took my bag like 45 minutes to come off the belt. Again, it has never taken that long on any other airline, it stressed me out cause I was beginning to think my bag got lost. It finally showed after almost everyone on the flight had already gotten their bags. Never using Czech Airlines again."
Výhody: "The cabin crew and communication of the flight. The attendant offered to stow our bag which did not fit in the overhead compartment and there was no room in the plane luggage area."
Výhody: "Friendly staff, comfortable seats"
Nevýhody: "All good"
Nevýhody: "At check in we were told of a 15 kg bag limit. I am sure I checked this in the Kayak site at purchase time and this was not specified."
Nevýhody: "Not any instructions as where to go for smart wings Long lines and we thought weren't going to mak flight Not enough SW representative Once on the flight it was fine"
Výhody: "Stuff happens, we all know that. But on this particular flight on Czech Airlines, everything happened. Just a terrible experience. Flight was delayed 2 hours, no explanation was given. Communication with attendants was non existant and cold mannered. Nothing was attempted to be done to appease the unsatisfaction of the customers (i.e. free snacks?), flight turbulence was non-stop, baggage claim wait was roughly 45 minutes. What more can I say? Just horrible."
Nevýhody: "I didn't like anything at all. Will never book with Czech Airlines again!"
Výhody: "Got us there safely"
Nevýhody: "The plane was delayed by 45 minutes but we could not get any information. I had a temporary frequent flyer card but the system would not take it to apply the benefits. All refreshments cost money. Water for 3 EUR. Limited luggage."
Výhody: "Airport and flight crew were friendly."
Nevýhody: "Our flight from Pisa to Prague was cancelled. After hours on the phone and Internet, we found an alternative. We had to drive from Pisa to Bologna to get a flight, then had to pay extra for our luggage. The plane was a smallish prop, very tight seating. There were no refreshments unless you wanted to buy something. Luckily it is only a 11/2 hour flight."
Výhody: "Not much"
Nevýhody: "Bumpy and unsafe feeling ride in a tiny turbo prop plane that I did not buy a ticket for (I double checked plane type when buying my ticket). Snacks were available for hefty euro price. Weight limit for baggage was also very low, and did not reflect information on company website. What a hassle."
Nevýhody: "We waited an hour to get to terminal, unacceptable! Def no frills but flight and comfort were good."
Výhody: "Entratieiment was good. Vibration on seats all the time. Nothing complimentary. Not even water."
Nevýhody: "Do NOT spend money buying an upgrade for priority boarding. There is no such thing on this flight - the staff actually told us that we board at the end after everyone else... The boarding process was a mess and the flight barely had water"
Nevýhody: "Forgot my special food No big deal"
Nevýhody: "No leg room at all. No complimentary drinks like domestic travel."
Nevýhody: "Norwegian needs to be more clear about what is concluded and what costs extra and how much."
Nevýhody: "In Copenhagen the Norwegian transfer desk was closed and everyone was sent to the gate. The gate staff did not even acknowledge that we were all waiting there as they set up. It was very confusing and a few short words of greeting would have helped out us all at ease."
Nevýhody: "None of the staff could tell me which gate number it the flight was due to an error in number switching, causing me to go through security check 3 TIMES over 3 HOURS which ruined my experience and put me in an aggravated mood! Crew spoke without empathy & redirected their anger of gate errors at me!"
Výhody: "The crew"
Nevýhody: "The comfort"
Výhody: "My JetBlue connection was delayed over 6 hours and I missed this connection and had to rebook an alternative. Norwegian was helpful online chat and via phone with rebook options. Jet blue was terrible every step of the way"
Nevýhody: "Any other airline from Maine!"
Výhody: "Smooth , efficient and comfortable"
Nevýhody: "Seats can be a little narrow , I’m a big giy"
Nevýhody: "Seriously you have to buy water and food on a 10 hour flight"
Výhody: "Very efficient!"
Nevýhody: "You got to be kidding! Charging for water!!!"
Výhody: "Leg room nice tv screen"
Nevýhody: "Rude staff no experience working with kids that have autism... flight delays"
Nevýhody: "Everything on the plane was broken! Oldest plane I have ever been on! Awful “service”. Will never fly this airline again."
Výhody: "aisle seat; enough room to stretch legs"
Nevýhody: "2 crew members only moderately engaged and polite (others fine); unprofessional--I interrupted a back rub one was giving another and caught the part of the conversation where one asked the other--"so you date both men and women?"; zero drinks or food were part of the price; to board, had to go down a huge flight of stairs, take a shuttle, then go up stairs to get on the plane. Since I've never had to do that before, I wasn't expecting it, and oversused an injured knee resulting in having to use a wheelchair the rest of the trip"
Nevýhody: "Service, it was a cheap flight and a shitty flight"
Výhody: "On time, efficient, courteous, professional and arrived early!"
Nevýhody: "Arrived late, several toilets did not work and the plane was extremely old offering little comfort"
Nevýhody: "No wifi, no outlets, no entertainment, no food service, no way to buy food if not included in your ticket The 747 was operated by Wamos Airline and the plane was absolutely dilapidated. The entertainment system was from the 80s, did not function, but I was able to see a blurry image on the screen that said "Malaysia Airlines." The crew were in Wamos uniforms so the connection to Norwegian was completely unclear. The armrest next to mine had fallen off and the life preserver in a row near me had fallen out of the seat. If the interior of the airplane was in such shocking condition, I had to only pray the engine was in better shape. Truly, I wondered if I was part of an elaborate punk the entire time. Flight was delayed on the runway for two hours and then getting to the gate for a half hour. And yet still no food."
Výhody: "Worst ever. Never recommend to anyone."
Výhody: "Superb jets."
Nevýhody: "Norwegian doesn't provide food or drinks and it wasn't clear at the time of purchasing a ticket. Norwegian airlines call center customer service rep wasn't able to provide a price of 1st checked-in bag and refered to the entity that sold a ticket."
Výhody: "The crew was friendly."
Nevýhody: "They didn’t serve meals. You could order snacks but they ran out of almost everything two hours into our twelve hour flight."
Výhody: "Wamos Air was great. The inflight entertainment was limited, but I was served two meals (and didn't have to pay a $45 fee like on Norwegian Air), with wine, a real bonus."
Nevýhody: "Norwegian customer service at JFK stinks. I had to wait in a very long line even though I printed out my boarding pass, and on top of that, they made me check my carry on bag for $65 because the total all of my carry on items were slightly over weight, not just my suitcase."
Výhody: "When it was over!"
Nevýhody: "Very poor customer service as the Norwegian staff at JFK are not employees of the airline. They have very little care or concern for any travel issues that may occur. They are there to process passengers through. If you have any questions or need help you are passed to a very uninterested person that only can tell you to go on the Norwegian website for anything you need to do with your booking. The check-in and gate agents provide no help or even attempt to try serve the customer. They are just there to perform a task. Norwegian sold premium seats and then puts the customer in Economy in the back of the plane. A bit is a bait and switch. They should refund the difference in the fare to be fair."
Výhody: "The flight had status of delayed for 24hours due to technical difficulties. No updates were provided, except to wait while they check the issue. Given the technical issues for 24hours there should have been another plane provided for the 300+ passengers."
Výhody: "Liked: that it didn't crash, I guess."
Nevýhody: "Didn't like: we had to beg for water from the staff (there and back) just because we didn't pay for a meal. We didn't even get offered snacks on either flight. One way was 13 hours and the way back was nearly a 12 hour flight. There was also no wi-fi, and even though this is a first world problem, it's 2018 and the flights were longer than some people stay awake in a whole day. That's ridiculous. Kayak is chill, but Norwegian will no longer be an option for my travels."
Výhody: "Nice newer plane comfortable ride. Great staff on the plane."
Nevýhody: "Flew Norwegian air on two consecutive flights. Both were late arrivals."
Výhody: "Nothing because I did not take this flight"
Nevýhody: "That we were there 50 minutes before departure and it was not clear that we had to be there an hour before departure. It’s not that we didn’t plan to be earlier (we did) but our Uber driver took an awful route and turned a 50 minute drive into 2 hours. Given there was nothing else we could do, we would have appreciated a little more leniency or at least more clarity on the hour rule."
Výhody: "the flight itself"
Nevýhody: "the people"
Výhody: "No entertainment provided"
Výhody: "The plane itself was quite nice."
Nevýhody: "After a 5 hour delay, we finally started boarding. We were loaded in buses and taken to the plane. When we got there they told us there were technical issues. They left the heat in the bus running at 27 C for about 10 Minutes. People were banging on the doors asking to open them. Finally they turned off the heat. It was not fun."
Nevýhody: "They didn't dim the lights as much as previous flights, which would have helped to sleep. However, none of the tv's for entertainment were working for the entire flight. I know that the flight attendants attempted to reset it a couple times, and that it was out of their hands, but it made the flight very disappointing."
Nevýhody: "It took them 3 1/2 hours for them to give us the opportunity to buy some water. I've never seen a more inept flight crew. The in-flight entertainment was broken but that's not really the fault of the flight crew. So instead of turning at them off they just left the screens flash in our eyes for the eight hour flight."
Výhody: "The upgrade I took on the flight was excellent"
Nevýhody: "The Gatwick terminal and boarding gate procedures"
Výhody: "Nice plane! Nice crew! Wonderful experience"
Nevýhody: "Couldn't tell you, because I liked it all!"
Výhody: "Aircraft was new and in good condition. Quick boarding and arrived about 20 mins early"
Nevýhody: "Air was extremely dry, but worst part is that the seat virtually does not recline. Very uncomfortable ride, fortunately the plane was only half full. Would have been torture if someone was next to me. You have to buy water/drinks, which I knew and was ok with, but did not realize that it was only available for part of the flight (at least the ordering system though the infotainment unit said that the snack shop was closed and I could not order. I did not attempt to call over an attendant to ask in person)"
Výhody: "Fast, friendly, kept me up to date on any issues via text."
Výhody: "We just flew on September 11th from NY to Paris on Norwegian. The flight was on time. The check-in was pleasant and courteous (you cannot check in online). The cabin was not quite what I would call "business class"-- they call it "premium". The seats were spacious enough, the cabin clean and well-maintained throughout the flight. The crew professional and helpful. The equipment is the best-- the new Boeing Dreamliiner. Not what you would expect from a low cost company. We landed on time. Baggage elivery was prompt. I would do it again."
Nevýhody: "I travel all year internationally. I am 5'5" woman. The Premium seats must be designed for a tall Scandinavian male! I couldn't find a comfortable position. The headrest was too high and shoved my head forward, there was a hollow behind my back (and no pillows distributed). The seats do not recline to flat-- more like economy plus seats on other airlines. The foot rest tilts down, so you can't cuddle up to compensate for the discomfort, despite the ample width. Do eat before you board and carry a few snacks. But honestly, for this price, no complaints. I did notice that one or two of the passengers had drunk too much beer in the Alitalia Lounge at JFK and carried them onto the flight, were then rather loud and unpleasant. The attendants seemed to ignore them.I didn't sleep a wink, but the crossing was uneventful."
Nevýhody: "The purser (Vinnie, who had been serving up doubles and high fives) arrived and told me that it was unlimited drinks in the premium cabin and there was nothing that he could do about that, and that they had cut him off after he started antagonizing me. I asked why it was that he would knowingly supply a passenger with over ten drinks, jeopardizing the wellbeing of other passengers, and he again responded that it was unlimited drinks in the premium cabin. The younger female flight attendant then told me that the cops would be waiting for the passenger on arrival - when in fact, the port police department was never notified, nor was the Norwegian station manager at JFK. I then spoke with a great guy by the name of David and asked him to take me to the back of the plane. The only seat available was the middle seat in row 28, so i spent the last hour and a half in the back of the coach cabin. About 30 minutes before arrival, Vinnie came to me and asked "so what exactly happened?" claiming that he would have to submit a report. I had already explained to him and several other flight attendants what had happened and they had seen and heard for themselves. Again, I was told that Vinnie never mentioned any of this to the JFK station. On arrival, I waited patiently with all the other passengers, collected my carryon from David and exited the plane - there was no one from Norwegian ground staff or from the port police department. The assailants name is Jaramye Daniels. I am concerned about your in flight staff's lack of response regarding this encounter, especially given the fact that it occurred on the anniversary of 9/11. Public intoxication and assault are criminal acts and should be dealt with accordingly."
Výhody: "Great vehicle - quiet engines, good lighting, good seats. Very good value. Staff was perfectly fine, ignore these other moronic reviews from the snowflakes who feel the need to be treated like royalty"
Výhody: "Staff were very helpful and thoughtful during the flight."
Nevýhody: "Boarding handled poorly, stuff in standing-room-only and they boarded privileged members and families before disabled people, causing those of us who can't stand long to... stand a long time in line."
Nevýhody: "Didn't make it. Had to stay in hotel fly to London wait 4 hours then fly to Los angeles"
Nevýhody: "Terrible trip. Didn't take off until three hours later than scheduled. Very displeased"
Výhody: "This flight was so much better than Economy for not much more money. We had plenty of room, footrests, reclining seats, and complementary blankets, food, and drinks. I really applaud Norwegian for making international travel bearable. The staff was very nice and helpful. I would definitely fly Norwegian again."
Nevýhody: "It's nice to get free meals, although they are the dreadful TV dinners of the airline past. However, the bar is now so low that we are grateful for them. Boarding was chaotic and crowded. The flight was delayed two hours. Access to the premier lounges was a wonderful perk. We were able to relax and charge our devices away from the crowded airport terminal main area. Why random people were singled out for extra security checks, when we had already gone through the main security check, was a mystery no one bothered to explain. It really delayed the boarding process."
Výhody: "The plane (787) is amazing - nice, quiet, modern, fast."
Nevýhody: "Terrible seats and space between seats, I am 6' and could not fit my knees. Seats in economy are made for little children..Worst seat experience ever."
Výhody: "I got a great deal on this flight so I guess that I shouldn't complain but I could not check in online which meant I had to go to the airport quite early (4 hours before the flight) to get a decent seat. The staff at the counter was fabulous. My seat was comfortable and the entertainment variety was great."
Nevýhody: "The cabin crew was not happy. I didn't see a smile or a positive attitude from any one (one guy giving me coffee did give a little smile).. I had no idea that a transcontinental flight would not provide any meals. I had to order from their menu which was really limited of course. I would have purchased food before getting on the flight.. Norwegian needs to train their staff in friendly customer service. The app gave no info and didn't update. Did not even include the baggage carousel #."
Výhody: "Easy boarding process , nice airplanes"
Nevýhody: "Paid for preferred seating, Everyone was crowded onto a bus, then up onto jetway. Preferred seating was not allowed to board first"
Výhody: "The flight attendants did not spill any drinks on me! The ice did not smell like vomit! No one threatened to put my guitar in cargo! And the food was actually edible, even tasted good! No one woke me when I was sleeping. I thought I was in heaven."
Great airline feels a lot more expensive than other budget airlines. No complaints whatsoever
Everything is just great, it is worth paying extra, but I wish they had a better coffee.
The flight was delayed for almost two hours. We had to wait in the bus before boarding for 30’.
Výhody: "i like the service"
Nevýhody: "water free"
Nevýhody: "Gate announcement was only a few minutes before cut off!!"
Nevýhody: "All was fine"
Výhody: "Is a case of what didn’t I like. When you fly low budget just expect surprises. The small prints are terrible clauses and you will never know when they will get you. Today I was charged £25 on the spot by WIZZ AIR at the boarding gate, even if I disagreed with the charges, I wasn’t prepared to miss my flight W61301 from Warsaw to Luton. There is a degree of unfairness with these impromptu and extra charges. I came on the same flight with the same bag and there was no hassle. I was a soft target and whilst I had no problem with the flight and the service provided, I will not recommend @wizzair. I felt the extra charge was a con."
Nevýhody: "WIZZ Air need to be sensible. I travelled from London to Warsaw without any problem and they made a problem on my way back.!"
Výhody: "Budget friendliness"
Výhody: "Extra legroom seats are a godsend (but that's applicable to any airline, not just Wizzair, although they do seem to have a few more of these than other airlines - low cost or not). Also, despite a 35 min. initial delay, we eventually landed only 15 min. later than the scheduled time."
Nevýhody: "The boarding process at Gatwick was disastrous. There were only 2 agents, none of which spoke proper English. Also, one of them was busy checking each individual carry-on bag with unnecessary extra scrutiny, only to provide customers to the second agent, which was taking the payments for extra bags."
Výhody: "Prices on in flight purchases"
Nevýhody: "Boarding was ridiculous, check in lady had no idea what an infant is and how their own app works. Suggested us to use the e-gate with an infant and angrily put us at the back of the cue. The infant wanted to breastfeed..."
Nevýhody: "The seats are cramped and you have to pay for snacks and water"
Výhody: "Friendly crew"
Nevýhody: "Long check-in lines Seats uncomfortable"
Nevýhody: "Delay on departure and no bus at arrival"
Nevýhody: "It was hot and stuffy and dirty"
Výhody: "Kind stevards clean plane no delay"
Nevýhody: "More comfortable seats but this is low cost company :)"
Nevýhody: "I had priority and my partner who did not was on plane first! My suitcase was miles away from me (what caused delays on getting out) because next to my seat was not empty slots! After the bus took us to plane crew did not allowed us to use rare entrance (I was seat 37!)! That was chaos!"
Nevýhody: "I went up to the check in desk 4 hours prior check since this was a connecting flight.I asked the employee when can I check in,she told me 1 and a half hour prior boarding,when I walked back the same person told me I have to pay 35 euros for not checking in online.I told her that I have been flying for about 20 years but I have never been charged for checking in at the airport and I also told her she should have told me when I asked her hours before.She just ignored me and gave me a shitty attitude at the Frankfurt airport.I was expecting a professional costumer service,like that I'm being used to by other airlines,but it was a total disappointment."
Výhody: "We got to our destination."
Nevýhody: "There was a problem with their website that was out of our control, that didn’t allow us to print boarding passes and we were charged at the airport even though we had proof we tried and were not able through no fault of our own"
Výhody: "Staff was nice and felt bad for their company’s policy."
Nevýhody: "I was charged $45 US dollars to print my boarding pass!!! I’m used to only being able to check in 24 hours before my flight. I found out that I cannot print my boarding pass within 48 hours of my flight. I was monitarily RAPED and will be disputing these charges! Boo on you Wizz Air....aka f*ckwads."
Výhody: "i was able to use their app to download my boarding pass so didn't need to look for somewhere to print my boarding pass while abroad, boarding went well, flight was good and crew was good, seat was comfortable, so overall i was pleased with everything. Thank you for a good experience."
Nevýhody: "Everything was good"
Nevýhody: "Horrible web/check in experience, 2hour delay. Inexistence of entertainment or comfort. What else can be said ?"
Výhody: "Excellent pilot"
Výhody: "Maybe the food selection and the price of it."
Nevýhody: "I paid priority still wasnt able to board early and had to put my only bag under the seat."
Výhody: "Staff were generally sweet & approachable."
Nevýhody: "Cannot understand management of border control security before boarding. This is done in the corridor on route to gate. Long long queues, then continued to queue before boarding in the waiting/holding room. No toilets once you enter the corridor to go to gate. Unsatisfactory management. Water from air conditioner dripping on me on board from take off. Not an immediate suggestion to move, but agreement to do so on my suggestion and then gentle insistence. Thankfully there was a seat for me! It seemed to be a problem staff were aware of which is concerning that Wizz did not block that seat."
Výhody: "Comfortable seats. I chose premium price so no issues at check-in. Staff was fantastic! This was my first WIZZ Air flight. It will not be my last!"
Nevýhody: "Boarding did not provide order as everyone crowded to the front. Needs better lines."
Výhody: "Flight left on time"
Výhody: "Price price price"
Nevýhody: "Messy boarding"
Nevýhody: "the fact the crew arrived to the gate after the planned boarding time causing us to stand too long on the stairways. check in via the app (using iphone 6) was a failure. i was certain i booked with extra luggage - at the check in i was told i didn't. from the reservation confirmation it is not clear what i paid for & there are no means to contact you - email, on line chat - you know the regular things every company today use to proivde customer services which is not only "give us you money". too bad this is WIZZ Air"
Výhody: "grea air line always on time staff are friendly"
Výhody: "Cabin Crew and Pilot did their best"
Nevýhody: "Flight was delayed and landed in Birmingham instead of Luton, due to Luton being closed at midnight"
Nevýhody: "The airline does not have kiosk check-in. You are checked in automatically, and if you buy through a third party, your boarding pass is emailed to you. Never having flown this 'unique' airline before, we did not know the process. At the check-in desk, the clerk told us that if we couldn't show him our boarding pass, he would charge us 30GBP to print them. He was a complete jerk. After no help from him, I was able to figure out that we did have them as attachments. Never again."
Nevýhody: "There was a mix up and the Wizz Air website did not work. Therefore, I couldn't check in a get my seats booked. I also could not prepay for my luggage so they overcharged me at the airport and had an attitude about it. My luggage was given three different prices quotes. I am very upset their website didn't work and they ripped me off at the airport."
Výhody: "The staff was fine. We arrived on time."
Nevýhody: "These discount flights from Luton are packed with obnoxious, drunken Brits going on holiday in Hungary. In future, I will fly from Heathrow. Besides, by the time one pays all the little incidental fees at WizzAir, the cost is about the same as the legacy carriers."
Výhody: "Wizzair suggestion to compensate us"
Nevýhody: "The fact that they didn't notify us regarding the cancellation of the flight, and moved us to an earlier flight."
Nevýhody: "Before bording a man ask me to gollow him to mrsire my bag and let me pau 40 pound because its litle bit biger than he want and let others pass woth biger bag ."
Výhody: "cheap, on time"
Nevýhody: "no reclining chairs, no water free"
Výhody: "I was lucky to be seated next to the emergency door so I had a very comfortable seat. Also, the crew was very attentive."
Nevýhody: "The flight departed around half an hour late."
Výhody: "I'm disappointed with your service"
Nevýhody: "I'm disappointed with your service"
Výhody: "We arrived safely"
Nevýhody: "Told our bag was too big even though we'd paid for a large carry on, which we already knew fit in the overhead compartment (plane was an airbus A320). We were then required to check our bags, but not until after we were told to combine our personal item with our large carry on bag & then told that it was too big. instead of crediting us the amount we'd already paid (€20), we were charged the full checked bag fee of €55. The gate agent was also very rude and not proficient at her job, causing us to delay the plane's departure. Exceptional customer service may have included refunding us the large carry on bag fee. Additionally, our 2hr flight cost us almost $200 each, not what I would call a budget airline price. We will not be flying Wizz air again & do not recommend this airline."
Výhody: "Staff aboard the aircraft were very nice and so was the passengers."
Nevýhody: "Bought a ticket two weeks ago to travel to Romania. Didn't have internet to check in, so I went to the airport to check in. When I got there because I was within 3 hours of boarding they had given away my ticket and made me a last priority boarder. I happened to get really lucky otherwise I wouldn't have gotten to fly on a flight I had previously paid for and was on time to."
Nevýhody: "The flight is late from tlv to luton and from luton to tlv."
Výhody: "I use Wizzair very often .flight is always good.Pilots and crew are very well experianced.so if turbulences there is still trust in flight crew .today is very misty and cloudy in London .Very good landing in these bad conditions.i want to Thank all team of the crew."
Nevýhody: "Turbulences.It is sad that wizzair charges very high cost large cabin bags (especially on holidays time is bags different price than other months.)but other companies as Easyjet and ryanair allows one big and one small bag for free on board"
Výhody: "Friendly staff members"
Nevýhody: "They didn't have blanket and it was very cold.."
Výhody: "Flight on time"
Nevýhody: "Needed to pay 50 euros for luggage. Beware that unless you have a kids suitcase you will need to pay for luggage. Also, when boarding the hostess was pushing me to show my boarding pass- it took 30 seconds but she was already trying to push me to the side and let others board. Patience and understanding would have been nice. Seats are the smallest of all the regional carriers - not my first airline choice to travel for next time."
Výhody: "There really isn't a lot to like except the base ticket fare."
Nevýhody: "They ticketing agent lost my luggage, after misreading the "package" I had to purchase just to check a bag. They had a push cart in which they sold perfumes and cosmetics. They charged for everything, including coffee and water."
Nevýhody: "we didn't get food at all. i purchased a cabin baggage for 40 dollar, and when i went to the check in i paid another 110 euro for checked in baggage although i had only one baggage!!!"
Výhody: "because Wizzair needs a way to terrorize psdsengers about luggage size. It did not affect me personally, but it is shooting and scary how Wizzair bitches about 1cm oversized bsgs"
Nevýhody: "Wizzair has the worse reputstion ehen it comes to checkin and boarding. People still fly because it is cheap and poor people are willing to take a lot of terror to save a few bucks."
Good value for money. Chairs are very basic, won’t recline. Other than that everything ok.
Everything was smooth and fine.
Výhody: "the price"
Nevýhody: "The members at the checkin desk did not speak english well and would not do a required visa check that the website said needed to be done to validate our boarding passes."
Nevýhody: "More legroom but then I'm tall. Otherwise just what you would expect from a budget airline"
Výhody: "I paid extra to allocate seat upon booking. When I went to check in I was asked to pay for seats again. We then had to sit separately. Upon boarding we were asked to pay £25 each for our hand luggage - even though we fly every month with Ryanair back and forth and have never paid before. Rude staff"
Nevýhody: "Staff could be taught customer service skills. and stop taking more and more money off people but advertise as cheap flights because they arent. We have vowed never to use Ryan air again."
Nevýhody: "Flight not being late"
Nevýhody: "Ice is not carried on flights by RyanAir"
Výhody: "Boarding was quick and tickets are very affordable."
Nevýhody: "Seats do not recline. No place to charge phone. No WiFi."
Nevýhody: "Boarding took long time took ages for a coffee . Stag and hen parties very loud and rowdy"
Výhody: "flight efficient and smooth, thanks"
Nevýhody: "My problem was not flight itself, but boarding from T2 in Charleroi (arrived too early and nearly no facility to eat and wait in a decenta way)."
Výhody: "No issues getting on flight pretty straight forward."
Výhody: "Short flight and we arrived safely. Relatively inexpensive."
Nevýhody: "The entire process was chaos. First you wait in a crowd to find out which desk to drop your bags and/or check in. Then you race there with the herd. Then with another herd to the gate. After heading down what seems like a boarding ramp you go outside, then into a holding pen. It’s a giant metal shed that looks like it was made for cattle. Then after standing there for 30-40 minutes, you go outside again to board the plan. On board, there were no amenities, but that was expected."
Nevýhody: "The crew were soooo rude to everyone! Their card machine to buy drinks wasn’t working so they had to take cash but they didn’t have change! They charged 4 pounds for water. Then they were selling scratch tickets AND perfume and jewelry! THEY EVEN SPRAYED PURFUME ON THE PLANE! It gave me such a trrrible headache and made me even more nauseous than I already was from the flight!!! So smelly!!! The seats didn’t recline And my husbands seat was ripped. So terrible all around!!!"
Výhody: "Price, flight crew."
Nevýhody: "The gate was in a sheet-metal hangar outside the terminal alongside the parked plane, no bathroom or seating. We had to line up for the plane outside in the night air for 30 minutes before boarding. We were overcharged for checked baggage."
Výhody: "The stewards were hardworking"
Nevýhody: "The flight took off half an hour late, when we landed at stansted we were waiting for another half an hour to disembark (not the first time this has happened on a Ryanair flight) and lugggage took nearly an hour to reach baggage claim. The price of the flights are not worth being delayed by 2 or 3 hours especially if you have somewhere to be. If you have no other choice, then make sure you purchase priority booking!"
Nevýhody: "This is my first time to fly with Ryan Air with unforgettable exciting experience. Check in T2A and depart at 'T2B , no flight details ."
Nevýhody: "I don't think it was very clear when I made the reservation that paying for a checked bag was only one way. I would like to have some reminder or notification that I had selected only one way. I was surprised to have to pay for the bag on the way back. And it was significantly more than on the website."
Nevýhody: "Delayed at Stansted due to Donald Trump"
Nevýhody: "Once we finally got through the archaic baggage drop and security lines, we found ourselves in the tiniest terminal with essentially standing room only. Flight was then delayed by 1 hour. Once Boarding was announced we waited in line for about 30 minutes before they started letting people through only to wait another 30 minutes in a hot corridor (major fire hazard) awaiting a bus to drive us about 100 feet to our plane. It really was a circus, there were about 10 buses that kept circling around the tarmac in front of us, stopping in front of our boarding line, doors open, then inexplicably the bus would take off without anyone on board. We finally boarded a bus and were driven right in front of our plane, yet for unknown reasons we were kept on the bus in about 85 degree weather with no AC or ventilation for 20 minutes!!! There were people boarding the plane as we waited in the hotbox and there was no obvious reason as to why they wouldn't open the doors. People began slowly panicking, one woman was hyperventilating because it was so hot and the air was suffocating. Suddenly doors opened and we boarded plane with no explanation. To make matters worse the AC did not appear to be working on the flight, it was quite warm and humid on the already uncomfortable Ryanair flight with non-reclining seats or free water. NEVER AGAIN!"
Výhody: "Nothing. They treat people like animals."
Nevýhody: "The hidden fees, the service, the constant delays without reason or apologies, the filthy planes, just terrible overall. Will never fly with them again. Pay more and avoid this airline."
Výhody: "Low cost"
Nevýhody: "Passengers treated like cattles. Not prepared at all"
Nevýhody: "Boarding was not convenient, a lot of walking outside and standing near the plane. We were not offered just water for free. The worst thing: husband and wife with one checked in bag and one carry on bag can't board together, should board in different time."
Výhody: "The plane left on time."
Nevýhody: "The plane itself was probably one of the most disgusting that I have ever been on. There was literal garbage and food all over the floors, the air flow was not working properly, the crew was not friendly, and upon boarding I was made to wait for a reason that was never explained although I had paid for priority boarding. This airline needs some serious help, because my flight to Ibiza was also a terrible experience. Would 10/10 NEVER fly with them again."
Výhody: "more sitting space - it was very cramped and the most uncomfortable flight I have every had."
Nevýhody: "Moe leg room and better seating."
Výhody: "Not much"
Nevýhody: "Had tickets with reserved seats. Check-in counter opened only shortly before flight. I checked a bag at the counter (not at the gate) and was surprised to learn that the fee was 40 Euros instead of the expected 25. We were marched outside to stand for 15 minutes before anyone was permitted to board."
Výhody: "No pude abordar por un error de la gente de atencion al cliente y despues viaje por otra aerolinea pagando nuevamente mi pasaje"
Nevýhody: "I used my carry on suitcase for a Ryanair flights in Brussels and for multiple other flights with other airlines and had no issues. At Ciampino they told me my bag was too large and forced me to pay 50 euro to bring the bag on. I explained to them I've had no problems prior to this flight and they did not seem to care. I won't be flying Ryanair again."
Nevýhody: "Baggage policy, no room between sits, the fact that you have to pay for everything on board including water, flight attendants have been transformed into salespersons, delay of flight for 30 minutes due to technical last minute checking."
Výhody: "Cheap prices"
Výhody: "If you just need to hop across countries and can get by without knowing your seat or without a big bag, take Ryan. They’re reliable and you get exactly what you pay for."
Nevýhody: "You’re not going to like it if you don’t like to get nickled and dimed to death. Check in and print a boarding pass before you get to the airport...it’s 50 quid if you check in in person!"
Výhody: "Flight boarding was delayed but arrived on time to the destination. Cheap flight"
Nevýhody: "No entertainment or free snacks/water. Flights were cheap but you can't cancel them, just modify the reservation. I bought the return flight to a different airport by mistake but i was not able to cancel"
Výhody: "Cheap flights - that’s about it for the positives.."
Nevýhody: "- Clear policy to split people up unless you pay for seats. They. Seem to deny this but it’s as obvious as it gets. Makes boarding much slower as people try to switch seats - They check in 50% of hand luggage bags on every flight - why not offer the chance to check in small bags for free up front rather than make people scramble for valuables after being forced to check in hand luggage - Very poor seats - uncomfortable and cramped"
Nevýhody: "Flight was delayed."
Nevýhody: "Having to pay extra for everything!"
Nevýhody: "Kept staying for 1 hour unnecessarily. Plane late. Flight late, arriving 1 hour late. run out of many refreshment options, plane dirty."
Výhody: "we got there"
Nevýhody: "they will pummel you with loud advertising every few minutes over the too-loud speaker trying to get you to buy cameras, toys and lottery tickets "for a children's charity" - most annoying flight ever"
Výhody: "Flight itself was pretty standard and cabin crew were very friendly."
Nevýhody: "I've never met a more unprofessional individual in any line of work than the Ryanair gate agent boarding our flight in Rome. She was extremely rude to everyone and even berated several passengers, including those who didn't speak English. Multiple passengers who witnessed this asked for her name so that they could report her to the airline... she refused to give it. Such conduct should not be tolerated by any company, but is especially poor form for one like an airline in the customer service business. I'll make every effort to avoid Ryanair in the future just because of her."
Nevýhody: "Staff at the check-in desk was rude and condescending."
Nevýhody: "The flight did not fly out of the airport I selected thru kayak. I missed my flight because I was unable to make it to the correct airport in time. I will NEVER use Kayak again."
Výhody: "Boarding was absurd and took FOREVER"
Nevýhody: "Complete chaos at the airport, with no real queue. Just had blobs of people crowding around counters with no indication of which one to got to if you needed to check in, print a ticket, or check a bag. No one was available to answer questions about which counter to go to, and when you finally waited and got to a counter, the attendants were very dismissive and rude."
Nevýhody: "The crew is not welcoming, cramped seat, long line and force to check in my bag and paid 50euros."
Výhody: "Fast efficient service"
Nevýhody: "Some times cold crew"
Výhody: "The crew were very friendly and great at handling requests."
Nevýhody: "No entertainment provided, boarding took quite a while and don't like the extra add-ons pre-flight. The flight started off quite cheap but with all the other add ons to make it an easier trip, it seemed unfair."
Nevýhody: "We purchased our tickets through Kayak. Ryanair website was not accessible to add luggage and check in. On the check in counter, we were not allowed to check in because they claimed that we had to check in online. We contacted the Ryanair desk to solve the problem, and we showed them that we are not able to access the website to check in. Eventually, they forced us to buy brand new tickets or we would have missed our flight."
Nevýhody: "Don't even get water on flight pretty cheap"
Nevýhody: "The entire flight consisted of the cabin crew constanatly making announcements about what they were selling from the duty free shop. At one point they even seemed to be selling lottery tickets - or something like that. They spoke entirely in Italian the whole flight."
Výhody: "The flight itself was fine."
Nevýhody: "Customer rep at check-in counter was not friendly. Also: 1. Wanted to charge people we were traveling with for printing their boarding pass, when they had their boarding passes on line on their cell phone. 2. Could not just check in luggage at check in counter. Bags were weighed there but then we had to go to a different counter to pay the luggage fees, then return to the check-in counter. Very inconvenient for customers"
Nevýhody: "The announcements over the PA system are garbled. I challenge you to sit in the body of the Plane and compare the diction on the Security announcement to that of Pilots/Cabin Crew This is particularly relevant when the Pilot recommends passengers to keep their belts fastened during flights. Cabin Crew fail on repetitive announcements -such as food service. It is almost like a race to see can they beat a time set by a previous Crew member on the flight out!!"
Výhody: "Personnel is very friendly. Priority boarding is indeed priority boarding. Reserving your seat really makes a difference. Total extra cost: 66€."
Nevýhody: "It's not really a comfortable way of travel; it's like taking the bus instead of a train. But this we knew up front, of course. I was a little surprised by the total price, because everything costs extra."