Nevýhody: "Seats were torn and adjustments were malfunctional. No drinks were offered. Wifi did not work either."
Výhody: "I was not able to make the flight due to the coronavirus. The hospital I’m employed at banned outside travel. I tried contacting the airline and kayak to get a refund."
Nevýhody: "I was not able to make the flight due to the coronavirus. The hospital I’m employed at banned outside travel. I tried contacting the airline and kayak to get a refund."
Nevýhody: "Vegetarian food. 30% of people are vegetarian"
Výhody: "Great food options, very tasty. Crew was attentive, polite and professional."
Výhody: "Turkish Airlines is my favorite airline going to Europe. We even did the 20 hr layover in Istanbul and had a great time staying for a couple of nights going and coming back. Staff is always friendly and the food is amazing. The food in coach is as good as first class on some US domestic flights"
Nevýhody: "It's an airplane, there's not much to make it better besides giving more seat room. TA gives free drinks, a couple of meals, blankets, and the travel bag, only a snobby priss would gripe about flying with them. I've flown enough budget airlines that give you NOTHING that I love flying TA!"
Výhody: "The food and service were pretty good. The entertainment was good, and the crew very helpful."
Nevýhody: "The boarding process was terrible. We were checked out and processed 7 times! The questions we were asked were so ridiculous that at some point I started laughing. The official wanted to see my itinerary since I left the US, and all if the places I had visited! (That was a month after the start of my trip since I was on my way back from my vacation). The seats are made for people who are 5 feet tall and skinny. The airport was so busy that we had to Wait inside the plain for over an hour because there was (taxiing traffic) and could not get on the take off Lane."
Výhody: "Crew very pleasant. No delay."
Výhody: "Good service and timely departure"
Nevýhody: "Ability to choose seats before trave and requested that during bookingl. During the check-in process no attempt was made accommodate my request."
Nevýhody: "Movies are not very new, i was asked to clear security again at istanbul gate after going to bathroom but i guess that makes me feel safe even though was inconvenient"
Výhody: "Excellent food"
Nevýhody: "Boarding was a bit chaotic"
Nevýhody: "they cancelled the flight 1882 3 days in a row without any clear explanation which is unacceptable. I had to spend many hours in a line each day to rearrange my flight."
Nevýhody: "Boarding time was supposed to be 19:10, we did not start to board until passed 20:00. Needless to say we were delayed. There was a woman at the counter,but there was no explanation given about the delay. Luckily it was the last leg of my journey and did not miss a connection flight,but being on an 11 hours flight just before, I was a little cranky. Overall I had a great experience."
Výhody: "(see above)"
Nevýhody: "(see above)"
Výhody: "Excellent service. Food and other amenities were excellent"
Výhody: "Free drinks and movies"
Nevýhody: "Food wasn't great, wouldve rather better snacks than food that wasnt good. Pilot volume - I would listen to a movie at say level 3 and the pilot would come over the radio at like volume level of 7 or 8. Not helpful."
Nevýhody: "I had to buy a Tukish Visa...spend the night in Istanbul.Screwed up my driver,my Mom had to call and cancel my appointments.I had no clothes,of toiletries....just a nightmare"
Výhody: "Great Service. Polite staff and very impressive service, snacks, food and courtesy."
Nevýhody: "Line for Lugage Check'in was the same regardless of online checking, which make me to think why bother to check online."
Výhody: "Great experience for my first international flight."
Výhody: "Crew needs to be more attentive and polite. One of the crew member passed me with out asking what to drink I waited until she comes back to tell her I didn't get a drink you just passed me she said ok what do you want . It took me by surprise her rudeness was un expected there was no apologies at all. This iwas my first time to fly with Turkish Airline. It is sad that just one member can influence the overall perception of the flight experience !!!!!"
Nevýhody: "I hope this young lady get the proper training to be polite for your upcoming flights!!!!"
Výhody: "Good service and perfect entertainment"
Nevýhody: "Great experience"
Výhody: "The planes I flew in were very clean, comfortable and in great condition. I enjoy the seat space and comfort, good entertainment options with great quality entertainment system. The meals were also decent and we were even fed sandwiches on a short flight."
Výhody: "My first flight with a different airline."
Nevýhody: "A very rude ticket sales woman in Turkish Airline Kiosk, wandering an airport for two hours due to untrained staff and Turkish Airlune "help desk", being cheated out of $400, and finding my baggage smashed up."
Výhody: "Service was nice, crew was very respectful and the gift were well within accomidation"
Nevýhody: "Leaving the aircraft by stairs to the runway"
Výhody: "Since we are first time travelers going from Chicago to Rome, Italy via Istanbul, we cannot compare to other airlines. But, we had a very good experience & the food, services and entertainment rvice were very good! The airfare too was excellent."
Nevýhody: "Not certain if it's typical in long flights/but it was very difficult sleeping in these seats."
Výhody: "Crew and entertainment were excellent"
Nevýhody: "Seat assignments I made on line got changed."
Výhody: "comfortable seats space for legs"
Nevýhody: "I lost my connection flight because of TA, they lost my luggage + they almost lost my passport... (it goes much deeper but I don't wanna dig in it)"
Výhody: "Good food. Great service."
Nevýhody: "Small leg room. Display of entertainment system was poor quality."
Výhody: "Beautiful jet. Fine pilots. Wonderful flight. The flight crew were great. Thank you team Trurkish airlines for a safe and memorable flight. God bless everyone! Christos"
Výhody: "Great service and food onboard."
Nevýhody: "4 flights with turkish air. All used silly buses upon arrival/departure. Also had fo reschedule a flight due to geece air strike that caused TA to cancel my flighf 24 hours in advance. Never recvd a txt, email or call from them. BOO. Had to go to airport to change resvtn as they werent answering resvtns phone. Booo"
Výhody: "Food, kit with slippers etc, movie choices, food"
Výhody: "Comfort, service, entertaiment features and food."
Výhody: "Comfort, service, entertaiment features and food."
Výhody: "The crew is wonderful, the food is very good for airline, and the flight was on time"
Nevýhody: "Boarding a bit chaotic"
Výhody: "Enjoyed the flight, airports, service."
Nevýhody: "I don't why the take-off and landing are late. The boarding started late! the plane stayed on the ground for minutes doing nothing! and in the end the plane arrived half an hour late!"
Výhody: "Crew was helpful."
Nevýhody: "No entertainment"
Nevýhody: "Tough landing and strange turbulence"
Výhody: "The flight out of JFK was late. I was seated way in the back. If the steward had not thought to offer me an empty seat way up in the front, I would not have made my connecting flight."
Nevýhody: "my seat back did not recline."
Nevýhody: "Failed to offer me newspaer upon boarding....passed our seat flying with cart full of papers!"
Nevýhody: "Thessaloniki airport needs an upgrade badly"
Výhody: "Crew was very attentive, complete punctuality, everything of high quality."
Nevýhody: "no information o.n frequent flier program"
Výhody: "Great flight attendants! They made the trip really enjoyable!"
Výhody: "The flight attendants were wonderful."
Nevýhody: "The row my seat was in was missing... No row 13! We had a mechanical issue prior to departure which left us running a bit late. It would have been nice to have a real gate assignment in Istanbul rather than having to take a bus tour around the airport."
Nevýhody: "Connection was too long to Dubai"
Výhody: "In flight entertainment system offered a wide selection of movies and games, as well as flight info. Good frequency of"
Nevýhody: "Not much leg room in the seats. Bad gate setup, multiple security checks before boarding and having to go in a bus to the actual plane. This might be the airports fault more than the flight."
I like everything likes on time on arrival and departure, the airplane staff was so nice and good service . Notification or email I reveived regarding my flight status , gates entry and so on. Everything is excellent. Highly recommended to friends, family, relatives.
Výhody: "Loved that each flight I took, there were meals provided."
Výhody: "Seat was comfortable. Looked new."
Nevýhody: "I was stranded in Dublin after being rerouted by Lufthansa and they were no help at all"
Nevýhody: "not so crowded"
Výhody: "Always polite and accommodating. The seats are very comfortable and roomy. it was a pleasant quick flight"
Výhody: "Nothing. It didn't happen."
Nevýhody: "Flight to Frankfurt from Denver could have been on time so we would've made this flight to Prague."
Nevýhody: "The workers at Lufthansa can learn to communicate with one another so that people don’t miss their flights. First flight stayed on the runway for an hour with no explanation for the delay. This caused us to miss our connecting flight, which clearly could have been avoided. Pathetic professionalism."
Výhody: "Lufthansa is very good!"
Nevýhody: "Now I will never buy anything from this site.It is very difficult and impossible to do last minute changes.Next time I will buy from the Airline strait."
Výhody: "The red wine was good. The flight was smooth."
Nevýhody: "Unpleasant boarding experience: While my carry-on item was well within the Lufthansa guidelines, the lady in charge of boarding insisted that it was too big and did not allow it in the cabin. I have used the same bag in previous Lufthansa flights without any problem. She sarcastically told me that "I am not Americanaki" - a derogatory expression used by those in Greece who consider the Americans naive."
Výhody: "Crew and Food"
Nevýhody: "DELAYED BOARDING, OVER CROWDED TOO TIED, VERY HARD TO GO TO TOILET OR STAND"
Výhody: "Food was great. The crew was very polite and professional"
Nevýhody: "Great flight"
Nevýhody: "We were advised upon check in online that we could check in but if we needed additional carry on items (1 was free) we had to pay a secondary fee. When attempting to do that online we were unable to, even though it showed the price to do so online was cheaper than the price at the gate. They made us fully check these bags once we got there and we had to pay $40 instead of the 15 or so it stated online. We had to be shuttled to the aircraft and had to wait because the first bus was closed by the operator. We had to wait until the second round for the bus to come back. During the flight the pilot did not mention any turbulence however during the entirety of the flight, including leading up to the landing of the plane, we experienced extreme rocking of the plane back and forth ( I’m aware that this does occur during landings while loosing elevation but this was an extreme case of that) and caused my colleague to get motion sickness which neither of us ever get on flights. I am very dissatisfied with this flight and operations of the airline company."
Výhody: "Timeliness, crew, and almost every aspect of the flight"
Nevýhody: "Boarding process was very diorganized!"
Výhody: "On time. Friendly crew. Great seat with space."
Nevýhody: "This flight from Athens was delayed which caused us concerned for our connecting flight in Frankfurt to Los Angeles. We told the crew and they were not very empathetic about our concern. It would have been great to have announced overhead or even to us personally all the gates to those of us who were getting connecting flights. We were just told to check the board outside once we landed. Lufthansa could have provided excellent service to my family if they had helped us with our connecting flight gate information to navigate the airport terminal we had never been in before. We literally ran to get our connecting flight which was upstairs once we identified the gate # by ourselves."
Výhody: "I fly transatlantic often, and I've flown Lufthansa several times before. During the flight I was thinking this was literally the best transatlantic flight I've ever had, and if I can make it work with my schedule and cost constraints I'm going to fly Lufthansa every time. I never really had a 'favorite' airline before, but I do now--Lufthansa. I should have captured the economy classes crews names, but it was 414 from Munich to Dulles on 25 May--they were truly outstanding."
Výhody: "Air qualtiy, room, cabin attendants, food were all very good."
Nevýhody: "Delay in the arrival/departure of the flight, presumably due to the strike the day before."
Nevýhody: "Boarding was a mess"
Výhody: "Comfortable seats, good leg room, pleasant staff"
Nevýhody: "We were late arriving in Prague and then waiting for my luggage only to realise after waiting till the very last luggage THAT my luggage was left in Frankfurt and I didn’t get it til 21.00hrs - totally ruining my plans for my first night in Prague!!!!"
Nevýhody: "Food was completely tasteless - of very questionable quality"
Nevýhody: "Too crowded seats were very close"
Nevýhody: "The flight was excellent. Crew attentive and pleasant, good amenities--decent meals (special diet preferences observed on 2nd of two flights, but not first). Frequent offers of beverages and water throughout the flight from Munich to EWR, hot towels. Nice! I was not able to choose my seats until check-in, 24 hours before flight time. Of course if I wanted to pay extra (would have amounted to $60 for two flights for each passenger) I could have. Representatives at check in in Athens, were indifferent and not very pleasant."
Výhody: "My flight was a little under two hours and I loved all of the extra leg room in the exit row. The crew was friendly and pleasant."
Výhody: "Service is excellent. On time."
Nevýhody: "HEAVY PASTA DISH."
Výhody: "operated by Lufthansa. Very efficient. Clean and comfortable"
Výhody: "Great costumer service, comfortable flight"
Výhody: "Service and entertainment"
Výhody: "I flew economy. Good plane, ok food, frequent meals, good coffee, free beers and wine,"
Nevýhody: "economy: The chairs were ok but I've had better ones."
Výhody: "Roomy seats, excellent service!"
Nevýhody: "Nothing I didn't like!"
Nevýhody: "The staff was very unfriendly and they had inconsistent rules with carry on baggage."
Nevýhody: "Less knee room than usual. Very cramped."
Nevýhody: "Lufthansa never treats Prague as a destination almost always off stand, it never does this to a internal German flight always late arrival frustrating"
Výhody: "Gate and flight crew were polite and attentive. As I could not check in online, I asked for an aisle seat at gate and crew did all they could to provide one. The flight was easy. Everyone in the flight crew offered their assistance before I asked and they did with a smile. Seat was comfortable and I didn't ask for upgrade. I paid for extra room on outbound flight only to sit in the most cramped seat ever. And on this flight I didn't bother paying for extra room and was pleasantly surprised I wasn't sardined. Very nice Lufthansa! The pilot made minimal interruptions and said only important stuff. No unnecessary pleasantries. Thank you!"
Výhody: "The caring of the air hostesses"
Nevýhody: "The space was very limited"
Výhody: "When in the air crew attentive"
Nevýhody: "Late boarding after allowing priority customer to board, Crew then took ages to start to finish boarding and taxi , Plane sent to furtherest runway, Made little time up,"
Výhody: "Bathrooms were clean, seats comfortable, staff helpful"
Nevýhody: "Food was mediocre. An upcharge for a better meal would have been appreciated. Flight from Greece delayed, but again, staff was helpful."
Výhody: "The flight attendance were nice."
Nevýhody: "One of worst EU to US flights ever. Food was Ick, entertainment?? (even if you paid for the premium the choices were bad)."
Nevýhody: "They scheduled our connection flight from Munich to Dulles Wash DC to close to our arrival. For example, the flight from Athens landed just four minutes before boarding started for our connection and we had to go through German customs. Luckily for us there were many passengers on the Athens flight that were also going on Dulles flight the airline waited for the passengers. This scheduling issue caused unnecessary stress that could have been avoided."
Výhody: "Safety. Great entertainment! The food was good!"
Výhody: "Entertainment choices, flight crew, terrific seats"
Nevýhody: "Think boarding process would be so much smoother if you went from the rear of the plane to the front."
Nevýhody: "Tight quarters for long trip"
Výhody: "Employees were polite, friendly, and very helpful!"
Výhody: "It was a very early flight and I feel asleep the majority of the trip."
Nevýhody: "Boarding was in organizes."
Výhody: "Great food, great Service (attendants), smooth flight, clean/tidy aircraft"
Výhody: "On time and highly efficient as you would expect from the Germans. Airplane was clean and nice. Airport and boarding was very good too."
Nevýhody: "Food left much to be desired but not horrible. They said they were short on crew staff (weird - first time I've heard of it) so service was a little slower than usual but not bad. Seats continue to get smaller and thinner which means less comfort for such a long haul flight. The seating arrangement is probably worst at this airline. I booked our seats and paid extra ahead of time, come to find out they changed the seat configuration and our seats sucked so we paid extra for nothing. Lufthansa really needs to fix the seat selection situation."
Výhody: "Everything was totally fine but nothing was noteworthy."
Nevýhody: "Plane was a little old and uncomfortable."
Aegean needs to bring back hot meals and drink offer as before COVID!
No alcohol on the plane anymore. A glass of wine back in the day would make the flight much more enjoyable
Quality of the food is poor. No wine served on the board anymore.
Výhody: "Food was amazing"
Výhody: "Good on business class was amazing and the staff was always ready to help with any questions."
Nevýhody: "Flight was delayed twice and because of that the airplane was not as clean as it should of been"
Výhody: "I did not make this connection due to delayed first flight and the most poorly organized and staffed airport!!!"
Nevýhody: "Getting reimbursed!"
Výhody: "The crew was nice, friendly and helpful."
Nevýhody: "There wasn't an autobus ready to take us from the main terminal in Athens to the plane on the runway."
Výhody: "The extra service and help was lovely and unexpected"
Nevýhody: "Boarding on and off faster/ more efficiently"
Výhody: "We didn’t crash."
Nevýhody: "Everything else."
Výhody: "The food was excellent and the cabin crew were friendly"
Nevýhody: "Not enough water available as it was a very warm flight and I was quite dehydrated"
Výhody: "Again a lovely smooth flight that departed on time. The captain spoke very clearly and was easily understood."
Nevýhody: "The seats were uncomfortable for this length of flight and space very limited."
Výhody: "Crew very helpful and happy to assist Good communication"
Nevýhody: "Late boarding Late gate change Too many people with large carry on bags that wouldn’t fit into storage bins"
Nevýhody: "40 mins inside the plane before departing with temperature 30 Celsius when aircondition not functional"
Výhody: "We made it to destination."
Nevýhody: "Absolutely no order in getting to plane. Then told people to check bags. Many ignored them. And they only selectively enforced. Lied about every carry-on suitcase being checked. Plenty of overhead space available. Coat me almosst an hour waiting for my bag which would have easily fit in the overhead. Was late to meeting."
Výhody: "The staff especially the cabin crew were very professional and Courteous. The food was fantastic and served well."
Nevýhody: "Being called to wait to board in a Que when we did not need to like Ryan Air"
Nevýhody: "Disembarkation via buses. Not great."
Výhody: "I would tell the boarding man (C. G..?..) that I know that TIME IS MONEY, and for that I pay my money to the air lines to help in doing my stuff (like boarding) GENTLY and respectfully. Actually, when I noticed this from you twice, I had an embression that the passport nationality harms you.... Any way, thank you."
Nevýhody: "Food was good. Chairs were clean and relatevly good. Thank you"
Nevýhody: "I'm a photographer on a 3 week trip. I have luggage. Unless you take the ferry, there are limited airline options to Cyclades. Aegean really doesn't want you if you have luggage. Felt like I was being scolded. True, I'm trying to be frugal and avoid a big investment in shock-proof luggage and/or checked baggage fees, but as long as it fits under my seat, what's the big deal? I'm sure I easily weigh at least 70 pounds less than the person sitting next to me, so the extra 4 kg in a backpack that I (female) can personally carry shouldn't be an issue. Then, there's no jetway. You leave the gate to board a bus that takes you to a plane on the tarmac where you must climb a rather large flight of metal stairs. Reverse direction, It takes quite some time and a few crew members to assist those with disabilities to deplane. All the time the rest of the passengers are waiting in the bus to get to their connections. Would only ever fly this airline again if it was the only option to get where I want to go."
Výhody: "Friendly staff Delicious food Comfy seat Timely breakfast served quickly"
Nevýhody: "Had to put my carry on luggage far from my seat since there were too many people with carry on"
Nevýhody: "They locked the bathrooms whenever the staff were passing around drinks, food, or collecting garbage. They claimed it was due to "safety" but every staff was easily walking around passing around drinks. There was no turbulence. Even when multiple people tried to get up to go to the restroom, they sent them away. Finally, when they unlocked the bathrooms after a good 30 mins, there were HUGE lines. They did this multiple times. It doesn't make sense to lock the bathrooms that long. People need to use the restroom and then they create larger lines which is more dangerous because even more people are standing up at the same time. Doesn't make sense. Will probably not use this airline again if this occurs again."
Výhody: "Accurate times"
Nevýhody: "Night travelling"
Nevýhody: "Was delayed and had to stay on the plan for more than half hour before lift off."
Nevýhody: "The staff member and very rude and racist it's sad to see this still happening"
Výhody: "We were given a meal"
Nevýhody: "The meal wasn't very good"
Nevýhody: "I did not understand flight attendants in english because of their bad pronunciation and I did not know what their saying all flight."
Výhody: "short flight but managed to get some coffee/food, very helpful and polite crew as always"
Nevýhody: "The price of the low Aegean Airline ticket from Athens to Prague has a hidden provision that the passenger has to pay 40 euros for any checked-in luggage. So in fact the total cost of the air ticket from Athens to Prague is much higher than the other airlines. Kayak did not do a good job warning me about the luggage charge."
Výhody: "Was good space."
Nevýhody: "Not informed of any delays on screen or anywhere but somehow Kayak knew before I arrived at airport."
Nevýhody: "As something that seems to happen pretty much constantly with Aegean... the plane arrived late and was delayed... which also in turn caused me to miss my scheduled bus to Jerusalem... but... what can you do... not everything is in our control unfortunately... I hope one day that the airline will organise itself and get things running a bit more smoothly.... Also... there was a meal on the flight but not option was given to those who are vegetarians to request a special meal at time of booking or later on while managing the booking... this was a bit unfair in my mind that my only option was a pasta and meat sauce meal so I did not get to eat... also... within my Star Alliance menber account I am listed as a vegetarian meal... so it should have been automatic just as it is on Swiss, Lufthansa, Etc... when I fly with them."
Výhody: "Legroom Polite and attentive crew"
Nevýhody: "Flight times No onboard entertainment"
Nevýhody: "Procedures for handling sick elderly passenger. One crew member should take initiative and deal with sick person and handle calling for a doctor on board ."
Nevýhody: "1 hour delayed"
Výhody: "Very bad"
Nevýhody: "All the team"
Výhody: "Friendly staff, clean airplane"
Nevýhody: "No entertainment"
Výhody: "Clean, smooth, on time"
Nevýhody: "Food was not interesting"
Nevýhody: "When staff give own bags and check pass have a problem and give more time but don't say any thing to me only says we fixed the problem, after that when we went to airplane and check the tickets machine has a alert , again we have a problem!! Again checked own passports and didn't say anything to me, only say nothing!!!! And we have anxiety."
Výhody: "good service prompt take off quick disembarkation"
Nevýhody: "the two paramedics in the seats next to me clearly engaged in an inappropriate workplace relationship lol"
Výhody: "Departure delay and change of gate at last minute. This has become a frequent occurrence even though they usually make up some of the time in flight. I would appreciate more timely information about delays."
Nevýhody: "Announced 10 minute delay but when I got to the gate the plane had not yet arrived. Eventually the delay to depart was closer to 40 minutes. This is not the first time this happened with Aegean. I would appreciate more accurate and timely information about delays so as not to have to rush to the gate and then wait."
Výhody: "The flight was completely full so they offered to check in the larger pieces of carry-on luggage for free. On board the plane, the breakfast was really excellent (plane food-wise) and the attendants were very friendly. In terms of comfort, I was lucky to sit in row 3 (yes, that was Economy class), so I actually had some leg room. On my way to Athens, I'd been seated in row 22 and there was no chance to move my legs at all."
Výhody: "plane packed full but staff still managed to look after passengers needs"
Nevýhody: "dislike bus transfers to terminal for economy reasons"
Nevýhody: "They charge me on my two flight about 100 euros for my bags that's the worst , never had that and this is my first and last time I used them"
Výhody: "Quick smooth and efficient with two exits at landing."
Nevýhody: "I hated that I and 10 ither passengers were told to RUN! i had left London, so my attite was heavy, and here i am running through the airport. It was exhausting. Why should we have to run when the intial connection was 45 mins. Because one plane with the SAME airline is running late and gives us 6 minute's to get to the gate, that should not be any fault of the passengers. Radio the other flight and have them hold. I got an email that the gate changed TWICE. the airline employee did not get that memo at all. So we were raced to the wrong gate even AFTER, I mentioned the gate change. A real frustrating experience all together."
Výhody: "Great service nice food comfortable flight"
Nevýhody: "Nothing :))"
Výhody: "We had a technical problem after take off and our flight needed to return to Athens airport. The Captain assured all the pax this was not a safety related issue, and a fresh plane would be ready for us when we landed in Athens. After landing in Athens at a remote gate, we were bussed to the terminal, waited for no more than 10 minutes to another aircraft to make our journey to Paris. As we got on the bus to go to the new aircraft we were handed a letter with apologies for the disruption. In this letter we were offered a free flight anywhere within the Aegean Airlines network, valid for 12 months. I thought this was great customer recovery. The same technical and cabin crew took our new plane to Paris and we managed to make up a reasonable amount of time delay. This was an unforeseen situation handled very well. Well done Aegean."
Výhody: "first they announced 10 min delay, then they could not find the crew, after they appeared delay was extended to 45 min we left about 50 min late. gained some time in flight and arrived 35 min late. first batch of luggage came out relatively early and then there was a break of over 20 min before the luggage started to come out again, just as if somebody decided to have a coffee break."
Výhody: "Everything about our experience was as good as could be expected. Or better actually. Immediately felt we were in good hands from the time we got in the check in line. Highly competent people with a great, affable attitude."
Výhody: "Excellent service, very friendly staff, warm food on board and food selection according to dietary needs!"
Výhody: "The flight attendants were quite cheerful and helpful. And the meal service on the flight was quite nice, including the meal, beverage and tea service."
Nevýhody: "From the moment I arrived at the airport, the machines would not accept my passport, then when they finally did, they would not print my boarding pass. The staff at Athens airport were not at all friendly nor welcoming. Their system had booked me into a middle seat near the front of the aircraft even though there were empty rows a little further back. Why not fill aisle and window seats first? So I had to change my seat during check-in. The original aircraft was apparently due for some sort of inspection which was unscheduled and they had to change our aircraft (either a really poor job by aircraft operations, or code that something bigger was wrong). This delayed the flight. But it wasn't until after we had all boarded the busses going to the out gate that they realized this was going to be an issue. Get off the bus, back inside the gate area, and wait for more information. The plane we were on seemed very old and in need of much attention as there were large spots of missing paying along the wing (just outside my window)."
Nevýhody: "The boarding gets extremely hectic. When we were getting on our flight they kept us in a hot bus for 15 minutes before letting us out to board the plane. It's also very difficult to get someone from customer services to help - they seem to pass the buck to someone else always and you're left running in circles."
If they don’t have attitude
I flew business class. But nothing compare to business class. Lounge closed in Vienna. Not exist at all in Tel Aviv. Priority boarding not exist in Tel Aviv despite available business counter. Nobody in front of me was checked in to Business or with Senator status. No welcome drinks. All overall awful experience.
Výhody: "I liked almost everything. And according to me, it does not make a difference if we rate things good or excellent at a certain point in time. As long as it is good, it can be excellent. I mean including crew. People have good days and bad days. I am sure the crew can say the same about passengers."
Nevýhody: "What could have been better is: - the email that the airline generates and senda to people a couple of days prior to flight directs you to a site where you are supposed to fill in the blanks. About Covid. The thing is that you cannot submit it unless you as a passenger fill out an Austrian address. The electronic form does not have the option to rule out staying in Austria and indicating that you are transiting in Vienna. I had to fill that form out (at the Address in Austria section) with sentences like “not applicable” “transitting” and also had to google the Vienna Airport address for the zip code so it could be submitted. The form forced me to fool the it. Not cool. Frustrating."
Nevýhody: "Seating is extremely cramped"
Výhody: "Friendly crew and ground crew worked VERY quickly and efficiently to deal with a broken plane and switch us all rather seamlessly to a replacement plane. Impressive."
Nevýhody: "Complete experience and issue, resolution"
Výhody: "Flight time was quite good"
Nevýhody: "There was a 45 min departure delay and no announcements to us while waiting in the plane about it"
Výhody: "Airline met us at the plane to transfer us to our next flight to Tel Aviv! Excellent service and great entertainment on the flight."
Nevýhody: "The food. It was okay."
Výhody: "Comfortable seat."
Nevýhody: "Quality of red wine"
Nevýhody: "small seats,no LCD for each one,food nor so good."
Výhody: "Seat size was decent, not like us airlines, there’s actually space for you knees."
Výhody: "Both the Lufthansa crew and the well thought out layout of Frankfurt International made it a lot more comfortable to travel."
Výhody: "Everything was awesome best flight i had in my life."
Výhody: "There werecseats available at gate area to wabit for plane."
Nevýhody: "Airport overcrowded, checkin at Austrian Airlines horrible - one agent quoated 117 Euro for oversize suitcase when fee was actually 50 Euro. (Note: same suitcase accepted by Lufthansa without extra charge. Security check also excessive and bureaucratic without giving sense of better safety."
Výhody: "food was great. Slightly cold in cabin."
Nevýhody: "had a narrow connecting flight VIE to MUC, VIE flight was delayed and had to catch MUC to IAD flight in less than 15 min. One luggage was missing at baggage claim, but as DC/ Baltimore is home, luggage arrived in 48 hrs. All is well that ends well."
Výhody: "Crew was very friendly, food was decent and the boarding was a breeze."
Nevýhody: "Missed the connection because the flights were booked too closely together. Then had to wait 7 hours in the airport for the next flight. It only takes 4 hours to drive there but I don’t have a car."
Nevýhody: "THey denied me and I lost all tickets including back trips as well. Nobody helped me to change tickets, they just care about money and reselling my tickets to other passengers."
Výhody: "Friendly staff, efficient"
Nevýhody: "I didn’t understand that we got no baggage allowance with our tickets. When I looked on the website it appeared that star alliance members got the usual free luggage. Apparently it was a “lit” fare & we didn’t. It would have been worth it to get the next class of fare"
Nevýhody: "Flyght was terible"
Nevýhody: "Service was bad"
Nevýhody: "flt was delayed 2 hours due to "employee meeting""
Výhody: "The flight in General. Small space with a large audience make things smaller. It's not a flight where one can relax. Grueling."
Nevýhody: "Breakfast was just a sandwich and yogurt. Is this standard Austrian Breakfast?"
Výhody: "Excellent service."
Nevýhody: "Somewhat expensive for Vienna - Brussels one way route."
Výhody: "Super friendly"
Nevýhody: "No entertainment"
Výhody: "easy boarding"
Nevýhody: "bad seating. you previously provided a comfort kit but discontinued it."
Nevýhody: "It was late No food"
Nevýhody: "I will never fly Austrian again! They disrespected my family, they did not honor my reservations, and the staff was just nasty!"
Nevýhody: "Both flights were delayed. Food selection was poor."
Výhody: "see above"
Nevýhody: "see above"
Výhody: "Love the coordination"
Nevýhody: "Flight from Budapest to Vienna was too hot and the AC was not working properly."
Výhody: "Unfortunately no good experience comes to my mind..... Only one! At boarding there was a Jewish girl, she was very nice and kind! I wish I could list here more positive!!!"
Nevýhody: "Unfortunately the food was poor quality. You should pay attention to people who eat kosher and have an option available. Eventho I have marked it on my ticket I need kosher food it wasn't available. It is upsetting. It would be a must at every company, regardless of the service to have name tags for the employees!!! Mostly the flight attendants were kind, but as soon as i asked for something it seemed like they don't want to help or work at all. I understand I have traveled on the economy class but shouldn't make a difference how you treat the travelers. The pillows were dirty!!!!! Not only one, because I have asked for more......most of them! It is disgusting! Something must have been wrong with the headphones because the volume was on max when i tried to watch the move but barely could hear anything. I have flew with Lufthansa most of the time and in the future will chose them. Very disappointing that sooo many little things are interrupting a vacation."
Nevýhody: "I used flights between Vienna and Prague several times and in most cases they are delayed."
Výhody: "Plenty of leg room in economy. Will fly again."
Výhody: "Everything was great!"
Nevýhody: "There was nothing in specific that I didn't like!"
Nevýhody: "Flight cancelled, after delays... Then almost four more hours to get rescheduled in a different flight the next day and taken to a local hotel!"
Výhody: "Very carrying crew, kind and attentive"
Nevýhody: "Not too many choices for entertainment, a lot of Asian movies. Food was OK"
Výhody: "Nice crew"
Nevýhody: "Boarding was very confusing, gate was changed at the last minute without the passengers being warned"
Nevýhody: "The ground crew harassed us for bringing our instruments on board. We fly with instruments for our work and this was the first time we were forced to check certain items and were detained for a period of time so that the ground crew could check with their superiors."
Výhody: "It would be nice to see AUA learning from other airlines on how to board a plain. To date it is chaotic, unorganized, messy and unnecessarily unfriendly. Interestingly enough it compares well to the non-existing system for lining up at Skilifts in Austria: Use force to squeeze everybody around you or cheat your way in sidewise. Not exactly my cup of tea."
Výhody: "The crew was nice and the entertainment was okay."
Nevýhody: "It was impossible to make a seat reservation--impossible. When I asked Air Canada they said contact Austrian Airlines. When I asked them they said get in touch with United. Then I was told I could book a seat 24 hours in advance. When I got email I couldn't--said I had to do it at the gate. When I got to the gate I was told I had a seat in the middle of the plane. Not true I was at the back of the plane. Just awful"
Nevýhody: "While boarding, the AC was off due to a mechanical issue. The plane was uncomfortably hot, but the pilot and flight attendants were appropriately apologetic. The issue was resolved once we took off."
Nevýhody: "Policies on bringing stroller differed between each trip. And they were not polite about it."
Výhody: "Clean aircraft, nice crew, efficient boarding, small airport (Varna)"
Nevýhody: "Better reading material"
Výhody: "Not much to say here. It was a short flight, and it went smoothly."
Nevýhody: "I’ll say the same thing about almost every flight I have, and this is mostly for the airlines. People might fly more and pay a bit more if you give us more room. Being crammed into a tiny seat with a bunch of strangers is never pleasant. Same in this flight. Nothing terrible, just the usual. Also, to the other passengers, sit down until it’s your turn to exit. What is wrong with you that you can’t sit five more minutes? Be polite and let the people in front of you go first, let them have room to grab their bags instead of having your elbows in their face."
Výhody: "All was super!"
Nevýhody: "All was great!"
Nevýhody: "The flight was late by half an hour and I had to pay 60€ because my cabin bag was 2kg heavier than allowed."
Výhody: "The crew was friendly. Baggage arrive safely. But the repeated commercial interruptions trying to sell things made me wonder if it was commission based - a nap was not possible from the announcements but you could buy things duty free. I am glad it was a short flight. A new plane."
Nevýhody: "There are no queues. A free for all to load and unload the plane. If you are looking for Swiss order, look elsewhere. Nothing is free, not water (1.5 euro) or any other beverages or anything else. We paid double what the flight should cost to not even be offered water. The seats were lightly padded to maximize seats. There was a small amount of leg room but some. No power outlets, wifi or media. The worst aspect is I bought a flight on Baltic Air from Tallinn to Riga and had the price from Riga to Paris on the next tab on kayak. I bought the ticket from Tallin to Riga then flipped to buy Riga to Paris only to learn it was a bait price. The price was actually $200 more. Baltic would not refund the first flight (within minutes) so we were stuck to either walk away from our 2 tickets to Riga or pay the bait and switch rate. We begrudgingly paid 400 (200 each) euro MORE than the initial price shown so we could fly out of Riga back to Paris (to be back in Paris by Jan 7). A non alcoholic beverage, a small snack, and power access would be helpful. Ground crew helping with order would be helpful. I was shoved and run over trying to get onto and off the plane. It is the wild west of flying except the plane is new...oh, and it is 30 euro if you do not check in online ahead. But you will still need to stand in line to check a bag (where they can issue you a boarding pass)."
Výhody: "Nice stuff."
Nevýhody: "Probably teleportation?"
Výhody: "The crew, plane and airport was great!"
Nevýhody: "Part of our luggage was disassembled and not delivered to the final destination."
Nevýhody: "The crew might be greeting passengers onboarding."
Nevýhody: "Nothing in time"
Nevýhody: "Flying with the same company from Vilnius, only on Riga they decided to weight the cabin bags. I understand the police, the limit weight, but they should apply it from the first flight, not just half way"
Výhody: "Very nice plane and we left on time and the flight was very smooth."
Výhody: "everything was good enough"
Nevýhody: "I would like a meal and drinks on the board"
Výhody: "Food offered on flight even though short trip"
Nevýhody: "Was delayed so being on time"
Nevýhody: "Announcement At the airport and the plane needs speak English more clearly. Thanks!"
Výhody: "All fine"
Nevýhody: "Flight delayed 2 hours"
Nevýhody: "Short flight and unmemorable (that's a good thing)"
Nevýhody: "Flight was late"
Výhody: "most of the crew were polite and helpful"
Nevýhody: "super small plane... had to climb a very narrow staircase into the plane... overhead bins couldn't accommodate much of anything... we weren't warned this in advance. one rude steward (Miks) July 21 Flt. BT444, 18:30-19:50... he just stood there watching me struggle up the outside staircase into the plane with my suitcase... scolded me for bringing suitcase on board, argued with me, etc. (I've traveled the world and this suitcase is always brought on board)... he was not service-oriented or helpful. thankfully, other staff did help... but he left a bad taste in my mouth for this airline."
Výhody: "Newer plane for this stretch."
Výhody: "Nice new plane, on time."
Nevýhody: "I pre-paid two checked bags (one each for my husband and myself). At check in we were told I had not done this and we had to go pay at another desk in the airport and come back to the check in line, 40 euros each. I showed the agent my paperwork that showed one bag each--it was not explicit on the paper whether this was the allowance or what I had paid--and she shrugged and said "Bad information. You have to pay now and you can take it up with the airline later." This will be a pain in the neck."
Výhody: "Good service, good connection in Riga! Perfectly on time!"
Výhody: "They waited for transit passengers Were helpful"
Výhody: "Nice crew"
Nevýhody: "Please give out water for free"
Výhody: "Flight was short and sweet, no problems to report."
Výhody: "We went to Tallin by taxi 5 hour Air Baltic gave for voucher We are group of 8 frends"
Nevýhody: "Charging 30 Euros to check in at the airport is lunacy."
Výhody: "On time boarding and departure. Clean plane and friendly staff."
Nevýhody: "Nothing, all was good."
Nevýhody: "I needed to cancel the flight a month before, and I got no refund"
Výhody: "Everything was very smooth and the crew was very attentive."
Výhody: "It got me from point A to point B."
Nevýhody: "Seat was uncomfortable and next to an odorous toilet."
Výhody: "Quick bag drop and security line at Riga airport. Quick boarding with all the larger suitcases forcibly checked in at no charge. On time departure. Seats are comfortable enough for a short flight."
Nevýhody: "(This is more of a comment on Kayak's review page than on the flight.) Haven't tried the food and there was no entertainment."
Nevýhody: "Who charges for coffee, jeez"
Výhody: "They did provide a 6 euro food voucher once it was clear the flight was going to be over 2 hours late. The flight and land crew did their best to keep everyone calm under bad circumstances."
Nevýhody: "Flight was just under 3 hours late (long enough to kill most of the day, but just under what is needed to pay compensation). First they said it was problems in Amsterdam, then problems with the plane, then traffic in Amsterdam. It was hard to tell what was true and what was avoiding penalties (it is possible that equipment issues caused them to lose their spot, and get caught in traffic delays). I hate that they charge 2.5 euros for water on the flight. Their carryon rules only allow us to take the smallest of bags (smaller than other airlines) but when I got on the plane, lots of people had medium sized carryons."
Výhody: "It was very easy to print boarding pass."
Nevýhody: "The scanners did not accept my boarding pass. 40% of the passengers had to have boarding passes reprinted. It was chaotic."
Nevýhody: "Check in staff at Riga airport were rude. Check in Maine issued the same boarding pass twice, so one of us had no boarding pass. Security line was insanely long--30+ minutes! On board you pay for everything, even a glass of water. Tiny seats and the person behind me kept pushing on the back of my seat. Very uncomfortable! Will never fly airbaltic again."
Výhody: "The equipment used for the trip to latvia. the cs300 was superb and I enjoyed my seat. It was comfortable. The boarding was quick and efficient. spacious and quite lovely. the food was ok . i enjoyed the grilled pork."
Nevýhody: "the customer service rep stopped only me, the only black man travelling from riga to russia and was scrutinizing my passport for some long agonizing minutes. My russian visa is in the passport and updated and quite visible to see on the third page of my passport and being from Grenada I am able to travel to latvia visa free for up to 90 days. I stood there whilst others walked past me and went to the aircraft. that sucked. may 09 2017 at around 9 am."
Výhody: "Quick boarding once the plane finally arrived. Planes are new."
Nevýhody: "Flight was delayed approximately 45 minutes as a result of late arrival of aircraft - surprising since it was a morning flight.. I am 6ft2, leg room is VERY tight. I slept most of the flight so cannot speak to food or entertainment. Watch out for the fees! 5 euro per leg for a seat assignment 60 euro to check bags."
Výhody: "Friendly crew, tons of meal options, good price."
Nevýhody: "Checked in luggage is only 20kg, there's no entertainment in flight."
Výhody: "Fine, left on time, short flight."
Nevýhody: "No complaints"
Výhody: "The flights were on time, and the Riga airport was efficient."
Nevýhody: "The planes seemed very old and rickety. One was an old propeller plane that looked like it had a large patch. The second plane was so old that It was very difficult to open the overhead storage compartments. Both planes rocked side to side during takeoff and landing. I couldn't figure out how to check baggage online through Kayak, and it cost €40 at the airport. It got me where I needs to go, but with the baggage fees, it turned out to be about the same price as other airlines, and I wouldn't recommend the planes for people with any flying anxiety."
Výhody: "On time"
Nevýhody: "Mediocre crew Pricing policy makes you feel like a fool. Ex : if you book not directly from their website, you won't receive a email asking to check online and will end up paying a 30e fee at the counter."
Nevýhody: "A free cup of tea or coffee would have been nice on a flight almost 2 hours long"
Nevýhody: "The flight from Zurich to Riga and especially the landing was terrible. I travel a lot and this was among the worst flights I have had. I felt as if the pilot was not in control of the plane."
Nevýhody: "Having to stop in Riga just to get from Berlin to Tallinn"
Nevýhody: "I didn't like the 3 hr. 45 minute wait in Riga. Why should all flights have to go through there?"
Nevýhody: "Just a bad flught"