Výhody: "Even though it was economy class, I was able to sleep because it was very comfortable."
Nevýhody: "Not sure, I slept the whole flight."
Výhody: "Nothing. It didn't happen."
Nevýhody: "Flight to Frankfurt from Denver could have been on time so we would've made this flight to Prague."
Výhody: "Great crew. I love Lufthansa. I just wish there was more room for my legs."
Nevýhody: "More leg room!"
Výhody: "The crew was great. Very friendly and provided excellent services. I was surprised that they serve food (a cheese sandwich) and drinks for a 40 mins flight. That would have never happened in the US"
Nevýhody: "We had to take a bus to get to the airplane from the terminal, which was no big deal. The bus driver was a little rough though."
Výhody: "The crew was excellent and the seats are v comfortable"
Nevýhody: "I cant really think of anything"
Výhody: "Leg room, comfortable seats, staff great"
Výhody: "Seating, food, and crew were very good."
Nevýhody: "No flight entertainment on Erbil flight."
Výhody: "Fly is Ok"
Nevýhody: "Fly is Ok"
Výhody: "All. The customers was good and nice"
Výhody: "Travel is good and comfortable"
Nevýhody: "Travel from Frankfurt to London was quite late start . Delay in immigration check."
Výhody: "Once again the crew was great and helped me find a place to stow my carry on since I was in the emergency row. The snack was also very tasty."
Výhody: "I flew in the A380 bulkhead at row 50 from Munich to Hong Kong. Have flown premium economy with Lufthansa before, it was no different from before. The service is efficient. Entertainment was fine and had an interesting selection in their world cinema section."
Nevýhody: "A pretty standard experience and nothing which makes you feel special. Other airlines might offer an upgraded meal in premium economy or a special cocktail, but not on Lufthansa."
Nevýhody: "Horrible flight"
Výhody: "Friendly and professional crew, toys for the child."
Nevýhody: "My luggage was lost and not located"
Nevýhody: "We were advised upon check in online that we could check in but if we needed additional carry on items (1 was free) we had to pay a secondary fee. When attempting to do that online we were unable to, even though it showed the price to do so online was cheaper than the price at the gate. They made us fully check these bags once we got there and we had to pay $40 instead of the 15 or so it stated online. We had to be shuttled to the aircraft and had to wait because the first bus was closed by the operator. We had to wait until the second round for the bus to come back. During the flight the pilot did not mention any turbulence however during the entirety of the flight, including leading up to the landing of the plane, we experienced extreme rocking of the plane back and forth ( I’m aware that this does occur during landings while loosing elevation but this was an extreme case of that) and caused my colleague to get motion sickness which neither of us ever get on flights. I am very dissatisfied with this flight and operations of the airline company."
Výhody: "Comfortable with good food, drink, entertainment and service. Flight left on time."
Nevýhody: "Not entertainment at all"
Výhody: "Service was excellent. Amenities excellent. Food good. Entertainment system very good!"
Nevýhody: "In business class the room for feet was too narrow. One of our seats had the metal framing in middle of my back bothersome."
Výhody: "Upgraded seats from PHL to FRA, which was great. Had a lot of legroom. Very nice staff, comfortable flight"
Nevýhody: "Very small legroom from Frankfurt to Budapest. When you are 5’11 it’s hard to fly . The prices i have to pay all the time to upgrade only because I am tall is out of control. It adds hundreds to my flight cost when the prices are already high."
Výhody: "Everything was good! I didn’t have any problems with that flight!!!"
Výhody: "Fight attendants' courtesy"
Nevýhody: "Flight delayed because of a late/lost family, then made us late for connecting flight."
Nevýhody: "Flight was cancelled with a very poorly set up e-mail. No alternative suggestions, no phone number where to call, nothing. Very unhelpful. When calling a phone number finally found on the internet there was a 40 min waiting loop, only to then have a very bored and annoyed sounding call attended who finally was able to rebook the flight. Overall very poor service, at the very least there should have been a guideline of what steps to take now in the cancelling of the flight E-mail and where to call."
Nevýhody: "Too close for getting on as 3 passport checks seems redundant. Munich has very little signage to direct anyone. We do not live there so do not know the language."
Výhody: "Comfortable seats, good leg room, pleasant staff"
Nevýhody: "We were late arriving in Prague and then waiting for my luggage only to realise after waiting till the very last luggage THAT my luggage was left in Frankfurt and I didn’t get it til 21.00hrs - totally ruining my plans for my first night in Prague!!!!"
Výhody: "It was ok"
Výhody: "Service, entertainment, flight"
Nevýhody: "The food was not tasty at all"
Výhody: "Good was yummy and the setwardess were super friendly. Staff was plentiful and the plan was very modern and high tech. Also had a layover in Munich airport and it was amazing. Very high tech, I took advantage of the napcaps and shower facilities. Also the restaurants were on par with great red win."
Nevýhody: "The flight was 11 hours.... can you make that a little quicker next time, I mean come on it's 2017...."
Nevýhody: "The airplane was very late, so I didn't make it to my connecting flight."
Výhody: "The services provided by United were good, although we were delayed due to mechanical issues. However, we were kept informed and made comfortable."
Nevýhody: "I did not know when I booked through Lufthansa that it was a United flight, so I could not check in online and I was not able to order my gluten-free meal. Also, since it was Lufthansa, I was not able to download the entertainment system onto my portable device because I did not know I needed to."
Nevýhody: "Lufthansa never treats Prague as a destination almost always off stand, it never does this to a internal German flight always late arrival frustrating"
Nevýhody: "The second flight they board us then left us on the bus in the parking lot for 25 minutes breathing airplane fuel."
Výhody: "Very efficient, clean and comfortable."
Výhody: "When in the air crew attentive"
Nevýhody: "Late boarding after allowing priority customer to board, Crew then took ages to start to finish boarding and taxi , Plane sent to furtherest runway, Made little time up,"
Výhody: "Despite not being able to recline my seat, I at least had room for my legs, unlike the last flight."
Nevýhody: "My seat was unable to recline. Boarding was a bit chaotic, and the constant shuttling around Frankfurt airport is just ridiculous. (Not that the airline can do anything about it)."
Výhody: "The price, the service, the food."
Nevýhody: "The sardine can."
Nevýhody: "Boarding was in organizes."
Výhody: "The agent at the counter was very very helpful and accommodated us to an earlier flight. That saved us lot of time."
Výhody: "Everything was totally fine but nothing was noteworthy."
Nevýhody: "Plane was a little old and uncomfortable."
Nevýhody: "Service, always delay"
Nevýhody: "In Boston, the boarding process was worst I have seen of any airlines and terribly organized. Given it was 747 flight, the boarding took over an hour and 50 min behind scheduled start time. The crew did not board until after the scheduled boarding time. No crowd control or baggage control announcements. compounded with traffic on the runway"
Nevýhody: "No exaggeration: The crew rolled a beverage cart in front of the restroom while I was in there. I couldn't leave for about 4 minutes The food made me vomit. That's why I was in the restroom when they blocked me in My headset jack was broken. 500 movies aren't worth anything if I can't hear them"
Výhody: "Plane, amenities, crew, flight...all 5 *s"
Nevýhody: "Travelers should be aware getting around that terminal is counterintuitive and not efficient at all....Gate was crowded and confused....I don't understand the point if it's design....also not the place to exchange money...use ATM's"
Výhody: "Very friendly crew"
Výhody: "Crew on the plane was helpful getting us to our seats."
Nevýhody: "Flight from Florence was delayed 20 minutes, which resulted in a much shorter layover. We needed to run from one end of the Frankfort airport to the other to make the flight. We are over 60 and just made the flight."
Výhody: "Lufthansa was a great experience we got to SFO check in was a breeze it took about 15 minutes, security was also a breeze."
Výhody: "Generally a smooth flight. My geographically knowledgeable friend pointing out towns, rivers, forests and places we visited in 2012 as we moved across Italy, the Swiss Alps and Germany. Delightful."
Výhody: "The service was absolutely amazing! Even though I was sitting in economy, I was offered something to drink before take off and at least 5-10 times throughout the 9 hour flight. The food was really good for airplane food and it was a nice touch to have an actual plate and silverware. When you're traveling, those little touches make a big difference. The entertainment was wonderful - the screen on the back of the seat was really responsive and had a wide selection. I watched three movies and played several games."
Nevýhody: "My only criticism was the boarding process seemed a bit disorganized. I guess I'm used to boarding by zones or numbers. This was just sort of a free for all. But if that's my only criticism, that says a lot about the flight!"
Aegean needs to bring back hot meals and drink offer as before COVID!
No alcohol on the plane anymore. A glass of wine back in the day would make the flight much more enjoyable
Quality of the food is poor. No wine served on the board anymore.
Nevýhody: "When in transit in Athens to a domestic flight they now require you to go through security again...bad news if you bought a bottle if something in your departure airport"
Nevýhody: "EXCELENT SERVICE BOTH ; COUNTER & IN AIR:: GREAT FOOD ; LOVED THIS AIRLINE"
Nevýhody: "Bottleneck at gate"
Výhody: "Crew was excellent"
Nevýhody: "Better organization during boarding would be good. People all stand around in a mass blocking others access to the boat ding pass control terminals."
Výhody: "The food was great and the flight attendants were very nice!"
Výhody: "Everything was perfect"
Výhody: "It was a short flight. 1 hour. Everything went good."
Výhody: "Everything was on-time, easy, and fairly quick."
Nevýhody: "The legroom."
Výhody: "We had a nice comfortable flight and were delighted to receive the complementary food and drinks."
Nevýhody: "We were slightly delayed and found it difficult to understand some of the announcements from the crew."
Výhody: "Check-in counter mentioned that our ticket did not include checked baggage, but she only charged for one bag (will be checking on my ticket and discussing with Aegean's corporate if I bought the correct ticket with checked bags). Boarding was easy and the crew was very nice and helpful throughout the flight. I was glad that they served a small meal - food was good...we're not talking about a restaurant meal. Seats were good and just wish there was some in-flight entertainment."
Výhody: "The upgrade to business class was cheap. The air crew was friendly. I enjoyed the experience with the exception of my suitcase getting broken."
Nevýhody: "The airline broke my suitcase and when I landed there was no one to talk to as the desk was closed since it was 230AM"
Výhody: "Nothing positive to report, besides getting to Athens almost an hour late"
Nevýhody: "Excessive baggage charges, Never seen flight attendants treat passengers so unfriendly. Lead flight attendant was the worst. First time experience and for sure also the last time we’ll fly this airline"
Nevýhody: "space when seating"
Výhody: "Service was excellent, planes left on time and arrived on time or early."
Nevýhody: "Absolutely worst leg room of any airlines I have ever been on. My knees were jammed against the seat in front of me. It was the most uncomfortable I have ever been on a commercial airplane. Had it not been for this I would have given the airline an excellent review."
Výhody: "We made it to destination."
Nevýhody: "Absolutely no order in getting to plane. Then told people to check bags. Many ignored them. And they only selectively enforced. Lied about every carry-on suitcase being checked. Plenty of overhead space available. Coat me almosst an hour waiting for my bag which would have easily fit in the overhead. Was late to meeting."
Výhody: "The crew were very professional and polite on board and the food was excellent"
Nevýhody: "The baggage machine at Athens that my friend used seemed to be faulty when the same bag was checked on another machine it was kilos lighter. But the ground staff at that machine a man was very rude to her."
Výhody: "The food, crew was nice and polite."
Nevýhody: "Didn't have any entertainment"
Nevýhody: "I had problem wirh the airport. My connection flight was 55 minutes after my first flight, and it was hard to know where to go in the airport."
Výhody: "CREW BOARDING SMOOTH / ON TIME / SOLID ALL AROUND GREAT AIRLINE"
Nevýhody: "The price of the low Aegean Airline ticket from Athens to Prague has a hidden provision that the passenger has to pay 40 euros for any checked-in luggage. So in fact the total cost of the air ticket from Athens to Prague is much higher than the other airlines. Kayak did not do a good job warning me about the luggage charge."
Výhody: "The staff worked well under pressure"
Nevýhody: "Paying to check luggage was a surprise, typically flights allow at least one checked bag unless they are a discount airline like easy jet or Ryan air. We found this out after waiting in line for over an hour. Also, to pay for the luggage we had to go to the other side of the terminal and wait in a ticket counter line with one employee for 40 minutes. The entire check in process took two hours and the airport wasn't even busy. I'm rarely a complainer, but this was event was inspiring."
Výhody: "Clean aircraft Legroom Polite service"
Nevýhody: "Delayed No onboard entertainment"
Výhody: "Plane was clean and there was enough room"
Nevýhody: "The boarding gate on the ticket was wrong - twice."
Výhody: "Great experience"
Nevýhody: "They should work on their airport staff a little."
Výhody: "Friendly people, quick service."
Nevýhody: "They charged 35 euro for one luggage. That's too high and nowhere during my reservation did it say that, KAYAK!!!"
Výhody: "Flight crew was nice"
Nevýhody: "There was zero leg room to sit down and the chairs had no cushion, such an uncomfortable time"
Nevýhody: "parked nesr chute but used buses to take us to the terminal"
Výhody: "Crew was friendly."
Nevýhody: "I only had a 45 minute flight so it's hard to really judge anything but it wasn't a bad experience. Overall Neutral feeling."
Výhody: "The flight was completely full so they offered to check in the larger pieces of carry-on luggage for free. On board the plane, the breakfast was really excellent (plane food-wise) and the attendants were very friendly. In terms of comfort, I was lucky to sit in row 3 (yes, that was Economy class), so I actually had some leg room. On my way to Athens, I'd been seated in row 22 and there was no chance to move my legs at all."
Výhody: "crew was supportive. food was ok. Check in on line was good. We could choose our seats. We flew with Aegean several times already. they are a reliable company."
Nevýhody: "The flight was late by almost an hour. On arrival we were transferred to the terminal by buses after having to carry our troll all the way down the stairs."
Výhody: "The meal was very good and service"
Nevýhody: "They made us pay 90€ even though I presented an email that said our bags were included"
Nevýhody: "excessive cisa checks for my wife who is not an EU citizen"
Nevýhody: "40 minute delay due to traffic at destination airport. Not Aegean's fault. Pilot kept us informed. Very nice job."
Výhody: "The flight was very good. The crew really hustled to get the refreshments served, despite rough weather."
Nevýhody: "At the ticket counter, there was a very rude woman that gave misleading information. We asked if there was an earlier flight we could take and she said no. Then while waiting for our flight, we realized that was not true. There was one an hour and half before ours. She was very curt and practically threw our passports at us. She must have had a terrible day, month, or year. Aegean tic\kety personnel are usual;ly nice and helpful."
Výhody: "Everything about our experience was as good as could be expected. Or better actually. Immediately felt we were in good hands from the time we got in the check in line. Highly competent people with a great, affable attitude."
Výhody: "Excellent service, very friendly staff, warm food on board and food selection according to dietary needs!"
Nevýhody: "I did not know that I will have to pay for lagged 45$"
Výhody: "The staff at the counter and on the flight were very helpful."
Nevýhody: "They could use better line control at the Budapest airport. It was unclear which was the appropriate line and the lines were more like a crowd merging than a line."
Výhody: "Everything in terms of the flight itself was excellent. Flight was right on time, crew was friendly, plane was clean, etc."
Nevýhody: "I couldn't understand why, after getting the self service boarding pass in Larnaca's airport, all the family members had to come over to the check-in desk when I had only one piece of baggage to drop-off?"
Nevýhody: "connection Athun to Ionnina was late , we lost the connection flghit nobady really helped us They sent us to wait to the flight next day After a lot of talking and shouting !!! they let us fly to Thesaloniki , so we lost a day driving to Ionnina at the return ther was a missunderatandig regarding the availibility at the flight"
Nevýhody: "we were charged twice for the exact same flights, date and seats. My husband made the same reservations as I had for both of us three weeks later than my reservation was made. When this was discovered by us I called and was told by two agents that I couldn't get any money back. What a rip off."
Výhody: "The airplane was comfortable"
Nevýhody: "I purchased my ticket in advance and upon checkin was never informed that I was standby. I dont know why the seats were oversold. Ultimately, I did get a seat but the confusion and communication regarding the standby was stressful"
Výhody: "Upgraded to business class by using an award ticket, not much to comment about business class within Europe. just the food was not our taste."
Výhody: "Quick, straightforward, only a little late."
Nevýhody: "The hot sweaty bus from gate to plane needs air conditioning."
Nevýhody: "Flight was 90 minutes late. Crew was nice."
Výhody: "Seat were good and service."
Nevýhody: "Food could’ve been better. No snacks either."
Výhody: "Friendly crew"
Nevýhody: "Our luggages were late for two days in both ways! Surely they have to do something about this"
Nevýhody: "The fly had a 3 hours delay where they had us sit inside the airport , and only was offered an amall cup of water"
Výhody: "The airline was fine, excellent crew and plane. The Bucharest airport was OK. It was quite warm, not great AC and limited seating. Different system for check in as you had a time window in which to do it so if your ride brought you early then you had to wait to check in. Prague was problem free."
Nevýhody: "The boarding process. Had to sit on a bus on the tarmac for a long time before getting shuttled to the plane."
Nevýhody: "Not delete 50 minutes!"
Výhody: "Not much. Below is just #1 on a list of avoidable problems and obvious oversights."
Nevýhody: "They took my check-in, told me I would be able to board. However, no one made a phone call to the gate! So I was left at the airport but my bag was sent to Prague. I spent 6 hours of Iberia/Czech airlines employees/dept's telling me I needed to talk to someone else. Worst booking ever."
Nevýhody: "Flight was delayed due to mechanical issues so do a better job at maintaining the planes"
Výhody: "The flight was on time"
Nevýhody: "Waited for a long time and got delayed. Leaving from the plane was chaotic"
Nevýhody: "There were two flights to Prague within 1/2 hr of each other. We were at the wrong gate. They called for immediate boarding and we were at the gate in minutes. The plane had not left the gate but the captain refused to open the door. This unheard of, that at the counter didn’t want to intervene. Now we have to rebook. These Eastern European countries are still thinking of the past."
Výhody: "Good connection to Prague. Flight on time, boarding & check-in efficient."
Nevýhody: "Airline Charged us 35 Euro each to check small bag that we could carry on in US. Can only carry on 1 item. Can’t carry on a small backpack with small luggage. That counts as 2. Best to buy tickets that includes 1 checked bag. All drinks & food must be purchased. Nothing is complimentary."
Nevýhody: "This airline RIPS OFF the consumer. We flew RT from Prague to Budapest and had a choice between Czech Air and RyanAir. We decided to pay more money and chose Czech Air because RyanAir had multiple warnings about extra costs that are incurred if strict luggage size and weight restrictions are exceeded. We felt it was worth it to pay more up-front with Czech Air so we could avoid this additional cost and stress. The first leg of the flight went fine — no weighing of luggage, no additional costs. (Our luggage is standard carry-on size.) During the second leg of the flight a very unsympathetic Czech Air employee in Budapest weighed our luggage carefully, claimed that we exceeded the weight limit by a couple of kg, and charged us 35 euros more PER BAG. Now we wish we would have chosen RyanAir as it ultimately would have been cheaper and at least RyanAir is more honest up-front about these extra charges associated with one’s luggage. As consumers, this felt to us like a bait-and-switch situation — not good."
Výhody: "The flight was deleted 40 minutes so I missed my flight to London/Boston. Now I have to pay $1,375 extra. Very disappointed. The personal at the airport was straight rude."
Výhody: "Good flight, on time"
Nevýhody: "No refreshments, not even plain water"
Výhody: "I'm very glad that Czech Air still plays Smetana when we land in Prague."
Výhody: "Cheap fare"
Nevýhody: "35 minutes delayed departure I was not able to change my seat eventhough the plane wasn’t full"
Výhody: "I had to cancel my flight and i liked that they helped in refunding the balance. The only thing that i think can be improved was at Prague international airport, Czech airlines took some long time to deliver my delayed luggage."
Výhody: "very quick flight"
Výhody: "Very friendly"
Nevýhody: "70 mins late which isn't too bad. It was really foggy & once aboard they did let us know why and apologized. Nice piloting too."
Výhody: "I finally got to Prague"
Nevýhody: "Delayed boarding and the crew in Porto airport didn't even say anything. The lines for check in were non existent and people just got in however. No one from czech airlines helping out to organize anything."
Výhody: "The flight was fine"
Nevýhody: "It was an hour late"
Výhody: "It is first time I used this airline. No luggage allowance and you need to pay for your luggage on board.during booking this airline did not mention it"
Nevýhody: "Extra payment for my one bag of 14 kg. No snack or food or tea during flight."
Výhody: "I booked a flight from paris to prague. When i tried to check in there was a misunderstanding over my luggage and the check in fee. When I tried to get an explanation as of why I had to pay a fee instead of explaining and trying to be helpful the staff simply said I can take my luggage back and go. Nothing about trying to solve the problem. Never had I experienced such rudeness!!! I will never fly czech airlines again and will not recommend to anyone else"
Nevýhody: "As above"
Nevýhody: "The crew's English was quite bad, and I wasn't aware that we'd have to pay for our checked luggage, as well as refreshments. Also, our flight was incredibly late leaving BHX."
Výhody: "On time"
Nevýhody: "We arrived and plane stopped at one terminal to have to walk down 2 flights of stairs to a bus to go to another terminal to go through passport control. It was raining which did not help either"
Výhody: "Decently comfortable seat for the plane size."
Nevýhody: "It was a long time before take off with no communication about flight departure status with guests; no explanation was given for the delay which was over an hour."
Výhody: "- Crew was polite and helpful, which was surprising given the disaster zone left throughout the cabin by my fellow passengers. Kudos to the crew for being for more patient than I think I could have been."
Nevýhody: "- Ended up with the last row of seats. Did not realize that they were so small. As a 6' guy with a tall fiancee, it was pretty rough for 9 hours, especially when the lady in front of me leaned back and the movie screen was right in my face. - Food was okay, but the little breakfast sausages definitely had some gristle and tough bits."
Výhody: "All in all the flight was OK, but have to pay for a 14 kg. bag...:-( 35 euro.."
Nevýhody: "- have to pay for a 14 kg. bag...:-( 35 euro.. - I understand that companies need to save but not to offer even a glas of water, that I can not understand, include it in the price of the ticket. The ticket was 130 euro, so it was not low low cost... This is not human."
Nevýhody: "The staff were very slow and rude when I checked in on Friday July 21. I had to pay to check a bag and the credit card machine was not working at the counter. So myself and others had to goto another and this person was very rude and unpleasant. Her machine also was not working and was told to go downstairs to the ATM snd get cash. Which I didn't need and would be charged a fee. Finally my card worked (others were less fortunate). Still the person took forever and was making copies of card numbers on carbon paper I believe to show payment proof. I was uncomfortable with this from a card security perspective and asked her about this. She said it was none of my business and why do I care. I fly many places and this is the worst service I have ever received by an airline. I am also a very friendly person and understand when things can be challenging but this staff of 3 was aweful."
Výhody: "This is a quick, simple yrhing was fine, nothing amazing, nothing terrible"
Nevýhody: "Slight delay - a little annoying that no sense of how long it would be (it ended up being just under half an hour)"
Nevýhody: "Czech Airlines flew the plane from St Petersburg to Prague with no checked luggage for anyone on board. We waited about 30 minutes at the baggage claim, no luggage showed up, and then there were only 2 people from Czech Airlines to help over 100 people process the lost luggage claims, which took another 4 hours, for a flight that was already delayed almost 2 hours. I would never fly this airline again due to this incompetence, poor service, and treatment. At least we got our luggage back about 36 hours later."
Výhody: "Very comfortable flight."
Nevýhody: "Neither credit card worked with their technology, but a kind follow passenger bailed me out."
Nevýhody: "Didn't open the counter until 2hrs before flight, wasted time waiting instead of going to business lounge. Kayak didn't advise about cost of checked luggage at reservation time. Not totally unexpected but irritating (blaming kayak here rather than czech airlines)"
Nevýhody: "I misconnexted and no one at their ticket counter would help me with 35 minutes before departure. Had to buy another ticket."
Výhody: "They do the job of getting you from point A to point B. But that's all you get."
Nevýhody: "Teeny tiny seat spaces. I'm 5'10" and 130 lb, and there was barely any room to shift around in my seat. It was only an hour and a half flight, but still, it sucked. Flight attendants were fine; not nice, not mean. No free drinks. No entertainment. Blah."
Výhody: "I bought a full fare ticket of Czech airlines and got two low cost operators which did not backup the full fare price. Flight should I use a standard air line and NOT a low cost one. Flight should include food, entertainment media, drink (soft), power for charging, etc. Flight should include high quality staff and SPACE for legs (nor extra, just normal space) Actually this was sold as Czech airline flight with Czech airlines flight code. I feel I have been cheated."
Nevýhody: "See above."
Výhody: "Czech Airlines indeed was really helpful when solving our problem as we book our flight through VAYAMA site leaving on Friday and returning Sunday, then our flight got changed from Friday to Saturday which was not what we book on the first time, so we call VAYAMA support and they were not helpful at all, so we gave it a try calling Czech Airlines and they were super helpful and were able to put us in another flight coming back Sunday. Also booking through VAYAMA a normal fare got us with big surprise at the airport that we did not have a bag included to be document. We could not find any information regarding this on the booking confirmation or on their site and we did pay a fare that according to Czech Airlines lines includes a documented bag. It was not a low cost flight. my recommendation is book through another agency or directly on the airline site to avoid this type of problems."
Nevýhody: "VAYAMA support and the big change on the flight."
Nevýhody: "They were not so friendly There was not any option tof pay online for me and the cland crew was not friendly at all"
Výhody: "Ground crew in Barcelona was terrible. Sat at the boarding pass gate until 10 minutes pass scheduled take off time. No airline personnel ever showed up at the gate. Found out about gate change and one hour delayed flight from the schedule board. Went to new gate and complained to hound personnel about no one at assigned gate. They really did not seem to care and said listen to pa announcements. Ten minutes later we heard the first pa anouncement."
Výhody: "Flight was on time"
Nevýhody: "I tried to check in and was standing there and both agents just sat and talked to one another and ignored me. I had to walk up to the counter and ask if I could check in as I was 2 hours early. They said to check back in a few minutes , not sure why they couldn;t just check me in ? I guess they didn't feel like working. Second, when I did check in, they charged me $40 extra euro for not checking my bag in online which I explained I was never prompted to check in a bag online. They still charged me so I plan to dispute it. Than third, no drinks on the entire flight, not even water ,really ???? That is unheard of. Fourth, the flight attendant wakes me up to tell me I need to put my window blind up for landing. Again, I have never heard of a requirement that all blinds be up in order to land ? I was exhausted after flying for over 24 hours from CA to Prague and it was really annoying to be woken up for that. Lastly, it took my bag like 45 minutes to come off the belt. Again, it has never taken that long on any other airline, it stressed me out cause I was beginning to think my bag got lost. It finally showed after almost everyone on the flight had already gotten their bags. Never using Czech Airlines again."
Výhody: "The cabin crew and communication of the flight. The attendant offered to stow our bag which did not fit in the overhead compartment and there was no room in the plane luggage area."
Výhody: "Friendly staff, comfortable seats"
Nevýhody: "All good"
Nevýhody: "At check in we were told of a 15 kg bag limit. I am sure I checked this in the Kayak site at purchase time and this was not specified."
Nevýhody: "Not any instructions as where to go for smart wings Long lines and we thought weren't going to mak flight Not enough SW representative Once on the flight it was fine"
Výhody: "Stuff happens, we all know that. But on this particular flight on Czech Airlines, everything happened. Just a terrible experience. Flight was delayed 2 hours, no explanation was given. Communication with attendants was non existant and cold mannered. Nothing was attempted to be done to appease the unsatisfaction of the customers (i.e. free snacks?), flight turbulence was non-stop, baggage claim wait was roughly 45 minutes. What more can I say? Just horrible."
Nevýhody: "I didn't like anything at all. Will never book with Czech Airlines again!"
Výhody: "Got us there safely"
Nevýhody: "The plane was delayed by 45 minutes but we could not get any information. I had a temporary frequent flyer card but the system would not take it to apply the benefits. All refreshments cost money. Water for 3 EUR. Limited luggage."
Výhody: "Airport and flight crew were friendly."
Nevýhody: "Our flight from Pisa to Prague was cancelled. After hours on the phone and Internet, we found an alternative. We had to drive from Pisa to Bologna to get a flight, then had to pay extra for our luggage. The plane was a smallish prop, very tight seating. There were no refreshments unless you wanted to buy something. Luckily it is only a 11/2 hour flight."
Výhody: "Not much"
Nevýhody: "Bumpy and unsafe feeling ride in a tiny turbo prop plane that I did not buy a ticket for (I double checked plane type when buying my ticket). Snacks were available for hefty euro price. Weight limit for baggage was also very low, and did not reflect information on company website. What a hassle."
Great airline feels a lot more expensive than other budget airlines. No complaints whatsoever
Everything is just great, it is worth paying extra, but I wish they had a better coffee.
The flight was delayed for almost two hours. We had to wait in the bus before boarding for 30’.
Výhody: "i like the service"
Nevýhody: "water free"
Nevýhody: "Gate announcement was only a few minutes before cut off!!"
Nevýhody: "All was fine"
Výhody: "Is a case of what didn’t I like. When you fly low budget just expect surprises. The small prints are terrible clauses and you will never know when they will get you. Today I was charged £25 on the spot by WIZZ AIR at the boarding gate, even if I disagreed with the charges, I wasn’t prepared to miss my flight W61301 from Warsaw to Luton. There is a degree of unfairness with these impromptu and extra charges. I came on the same flight with the same bag and there was no hassle. I was a soft target and whilst I had no problem with the flight and the service provided, I will not recommend @wizzair. I felt the extra charge was a con."
Nevýhody: "WIZZ Air need to be sensible. I travelled from London to Warsaw without any problem and they made a problem on my way back.!"
Výhody: "Budget friendliness"
Výhody: "Prices on in flight purchases"
Nevýhody: "Boarding was ridiculous, check in lady had no idea what an infant is and how their own app works. Suggested us to use the e-gate with an infant and angrily put us at the back of the cue. The infant wanted to breastfeed..."
Nevýhody: "The seats are cramped and you have to pay for snacks and water"
Výhody: "Friendly crew"
Nevýhody: "Long check-in lines Seats uncomfortable"
Nevýhody: "Delay on departure and no bus at arrival"
Nevýhody: "It was hot and stuffy and dirty"
Výhody: "Kind stevards clean plane no delay"
Nevýhody: "More comfortable seats but this is low cost company :)"
Nevýhody: "I had priority and my partner who did not was on plane first! My suitcase was miles away from me (what caused delays on getting out) because next to my seat was not empty slots! After the bus took us to plane crew did not allowed us to use rare entrance (I was seat 37!)! That was chaos!"
Nevýhody: "I went up to the check in desk 4 hours prior check since this was a connecting flight.I asked the employee when can I check in,she told me 1 and a half hour prior boarding,when I walked back the same person told me I have to pay 35 euros for not checking in online.I told her that I have been flying for about 20 years but I have never been charged for checking in at the airport and I also told her she should have told me when I asked her hours before.She just ignored me and gave me a shitty attitude at the Frankfurt airport.I was expecting a professional costumer service,like that I'm being used to by other airlines,but it was a total disappointment."
Výhody: "We got to our destination."
Nevýhody: "There was a problem with their website that was out of our control, that didn’t allow us to print boarding passes and we were charged at the airport even though we had proof we tried and were not able through no fault of our own"
Výhody: "Staff was nice and felt bad for their company’s policy."
Nevýhody: "I was charged $45 US dollars to print my boarding pass!!! I’m used to only being able to check in 24 hours before my flight. I found out that I cannot print my boarding pass within 48 hours of my flight. I was monitarily RAPED and will be disputing these charges! Boo on you Wizz Air....aka f*ckwads."
Výhody: "i was able to use their app to download my boarding pass so didn't need to look for somewhere to print my boarding pass while abroad, boarding went well, flight was good and crew was good, seat was comfortable, so overall i was pleased with everything. Thank you for a good experience."
Nevýhody: "Everything was good"
Nevýhody: "Horrible web/check in experience, 2hour delay. Inexistence of entertainment or comfort. What else can be said ?"
Výhody: "Excellent pilot"
Výhody: "Maybe the food selection and the price of it."
Nevýhody: "I paid priority still wasnt able to board early and had to put my only bag under the seat."
Výhody: "Staff were generally sweet & approachable."
Nevýhody: "Cannot understand management of border control security before boarding. This is done in the corridor on route to gate. Long long queues, then continued to queue before boarding in the waiting/holding room. No toilets once you enter the corridor to go to gate. Unsatisfactory management. Water from air conditioner dripping on me on board from take off. Not an immediate suggestion to move, but agreement to do so on my suggestion and then gentle insistence. Thankfully there was a seat for me! It seemed to be a problem staff were aware of which is concerning that Wizz did not block that seat."
Výhody: "Comfortable seats. I chose premium price so no issues at check-in. Staff was fantastic! This was my first WIZZ Air flight. It will not be my last!"
Nevýhody: "Boarding did not provide order as everyone crowded to the front. Needs better lines."
Výhody: "Flight left on time"
Výhody: "Price price price"
Nevýhody: "Messy boarding"
Nevýhody: "Lost our baggage, took a day to get it. Paying to sit next to your travel partner is ridiculous."
Nevýhody: "the fact the crew arrived to the gate after the planned boarding time causing us to stand too long on the stairways. check in via the app (using iphone 6) was a failure. i was certain i booked with extra luggage - at the check in i was told i didn't. from the reservation confirmation it is not clear what i paid for & there are no means to contact you - email, on line chat - you know the regular things every company today use to proivde customer services which is not only "give us you money". too bad this is WIZZ Air"
Výhody: "grea air line always on time staff are friendly"
Výhody: "Cabin Crew and Pilot did their best"
Nevýhody: "Flight was delayed and landed in Birmingham instead of Luton, due to Luton being closed at midnight"
Nevýhody: "The airline does not have kiosk check-in. You are checked in automatically, and if you buy through a third party, your boarding pass is emailed to you. Never having flown this 'unique' airline before, we did not know the process. At the check-in desk, the clerk told us that if we couldn't show him our boarding pass, he would charge us 30GBP to print them. He was a complete jerk. After no help from him, I was able to figure out that we did have them as attachments. Never again."
Nevýhody: "There was a mix up and the Wizz Air website did not work. Therefore, I couldn't check in a get my seats booked. I also could not prepay for my luggage so they overcharged me at the airport and had an attitude about it. My luggage was given three different prices quotes. I am very upset their website didn't work and they ripped me off at the airport."
Výhody: "The staff was fine. We arrived on time."
Nevýhody: "These discount flights from Luton are packed with obnoxious, drunken Brits going on holiday in Hungary. In future, I will fly from Heathrow. Besides, by the time one pays all the little incidental fees at WizzAir, the cost is about the same as the legacy carriers."
Výhody: "Wizzair suggestion to compensate us"
Nevýhody: "The fact that they didn't notify us regarding the cancellation of the flight, and moved us to an earlier flight."
Nevýhody: "Before bording a man ask me to gollow him to mrsire my bag and let me pau 40 pound because its litle bit biger than he want and let others pass woth biger bag ."
Výhody: "cheap, on time"
Nevýhody: "no reclining chairs, no water free"
Výhody: "I was lucky to be seated next to the emergency door so I had a very comfortable seat. Also, the crew was very attentive."
Nevýhody: "The flight departed around half an hour late."
Výhody: "I'm disappointed with your service"
Nevýhody: "I'm disappointed with your service"
Výhody: "We arrived safely"
Nevýhody: "Told our bag was too big even though we'd paid for a large carry on, which we already knew fit in the overhead compartment (plane was an airbus A320). We were then required to check our bags, but not until after we were told to combine our personal item with our large carry on bag & then told that it was too big. instead of crediting us the amount we'd already paid (€20), we were charged the full checked bag fee of €55. The gate agent was also very rude and not proficient at her job, causing us to delay the plane's departure. Exceptional customer service may have included refunding us the large carry on bag fee. Additionally, our 2hr flight cost us almost $200 each, not what I would call a budget airline price. We will not be flying Wizz air again & do not recommend this airline."
Výhody: "Staff aboard the aircraft were very nice and so was the passengers."
Nevýhody: "Bought a ticket two weeks ago to travel to Romania. Didn't have internet to check in, so I went to the airport to check in. When I got there because I was within 3 hours of boarding they had given away my ticket and made me a last priority boarder. I happened to get really lucky otherwise I wouldn't have gotten to fly on a flight I had previously paid for and was on time to."
Nevýhody: "The flight is late from tlv to luton and from luton to tlv."
Výhody: "I use Wizzair very often .flight is always good.Pilots and crew are very well experianced.so if turbulences there is still trust in flight crew .today is very misty and cloudy in London .Very good landing in these bad conditions.i want to Thank all team of the crew."
Nevýhody: "Turbulences.It is sad that wizzair charges very high cost large cabin bags (especially on holidays time is bags different price than other months.)but other companies as Easyjet and ryanair allows one big and one small bag for free on board"
Výhody: "Friendly staff members"
Nevýhody: "They didn't have blanket and it was very cold.."
Výhody: "Flight on time"
Nevýhody: "Needed to pay 50 euros for luggage. Beware that unless you have a kids suitcase you will need to pay for luggage. Also, when boarding the hostess was pushing me to show my boarding pass- it took 30 seconds but she was already trying to push me to the side and let others board. Patience and understanding would have been nice. Seats are the smallest of all the regional carriers - not my first airline choice to travel for next time."
Výhody: "There really isn't a lot to like except the base ticket fare."
Nevýhody: "They ticketing agent lost my luggage, after misreading the "package" I had to purchase just to check a bag. They had a push cart in which they sold perfumes and cosmetics. They charged for everything, including coffee and water."
Nevýhody: "we didn't get food at all. i purchased a cabin baggage for 40 dollar, and when i went to the check in i paid another 110 euro for checked in baggage although i had only one baggage!!!"
Výhody: "because Wizzair needs a way to terrorize psdsengers about luggage size. It did not affect me personally, but it is shooting and scary how Wizzair bitches about 1cm oversized bsgs"
Nevýhody: "Wizzair has the worse reputstion ehen it comes to checkin and boarding. People still fly because it is cheap and poor people are willing to take a lot of terror to save a few bucks."
Good value for money. Chairs are very basic, won’t recline. Other than that everything ok.
Everything was smooth and fine.
Výhody: "the price"
Nevýhody: "The members at the checkin desk did not speak english well and would not do a required visa check that the website said needed to be done to validate our boarding passes."
Nevýhody: "More legroom but then I'm tall. Otherwise just what you would expect from a budget airline"
Výhody: "I paid extra to allocate seat upon booking. When I went to check in I was asked to pay for seats again. We then had to sit separately. Upon boarding we were asked to pay £25 each for our hand luggage - even though we fly every month with Ryanair back and forth and have never paid before. Rude staff"
Nevýhody: "Staff could be taught customer service skills. and stop taking more and more money off people but advertise as cheap flights because they arent. We have vowed never to use Ryan air again."
Nevýhody: "Ice is not carried on flights by RyanAir"
Výhody: "Boarding was quick and tickets are very affordable."
Nevýhody: "Seats do not recline. No place to charge phone. No WiFi."
Nevýhody: "Boarding took long time took ages for a coffee . Stag and hen parties very loud and rowdy"
Výhody: "flight efficient and smooth, thanks"
Nevýhody: "My problem was not flight itself, but boarding from T2 in Charleroi (arrived too early and nearly no facility to eat and wait in a decenta way)."
Výhody: "No issues getting on flight pretty straight forward."
Výhody: "Short flight and we arrived safely. Relatively inexpensive."
Nevýhody: "The entire process was chaos. First you wait in a crowd to find out which desk to drop your bags and/or check in. Then you race there with the herd. Then with another herd to the gate. After heading down what seems like a boarding ramp you go outside, then into a holding pen. It’s a giant metal shed that looks like it was made for cattle. Then after standing there for 30-40 minutes, you go outside again to board the plan. On board, there were no amenities, but that was expected."
Nevýhody: "The crew were soooo rude to everyone! Their card machine to buy drinks wasn’t working so they had to take cash but they didn’t have change! They charged 4 pounds for water. Then they were selling scratch tickets AND perfume and jewelry! THEY EVEN SPRAYED PURFUME ON THE PLANE! It gave me such a trrrible headache and made me even more nauseous than I already was from the flight!!! So smelly!!! The seats didn’t recline And my husbands seat was ripped. So terrible all around!!!"
Výhody: "Price, flight crew."
Nevýhody: "The gate was in a sheet-metal hangar outside the terminal alongside the parked plane, no bathroom or seating. We had to line up for the plane outside in the night air for 30 minutes before boarding. We were overcharged for checked baggage."
Výhody: "The stewards were hardworking"
Nevýhody: "The flight took off half an hour late, when we landed at stansted we were waiting for another half an hour to disembark (not the first time this has happened on a Ryanair flight) and lugggage took nearly an hour to reach baggage claim. The price of the flights are not worth being delayed by 2 or 3 hours especially if you have somewhere to be. If you have no other choice, then make sure you purchase priority booking!"
Nevýhody: "This is my first time to fly with Ryan Air with unforgettable exciting experience. Check in T2A and depart at 'T2B , no flight details ."
Nevýhody: "I don't think it was very clear when I made the reservation that paying for a checked bag was only one way. I would like to have some reminder or notification that I had selected only one way. I was surprised to have to pay for the bag on the way back. And it was significantly more than on the website."
Nevýhody: "Delayed at Stansted due to Donald Trump"
Nevýhody: "Once we finally got through the archaic baggage drop and security lines, we found ourselves in the tiniest terminal with essentially standing room only. Flight was then delayed by 1 hour. Once Boarding was announced we waited in line for about 30 minutes before they started letting people through only to wait another 30 minutes in a hot corridor (major fire hazard) awaiting a bus to drive us about 100 feet to our plane. It really was a circus, there were about 10 buses that kept circling around the tarmac in front of us, stopping in front of our boarding line, doors open, then inexplicably the bus would take off without anyone on board. We finally boarded a bus and were driven right in front of our plane, yet for unknown reasons we were kept on the bus in about 85 degree weather with no AC or ventilation for 20 minutes!!! There were people boarding the plane as we waited in the hotbox and there was no obvious reason as to why they wouldn't open the doors. People began slowly panicking, one woman was hyperventilating because it was so hot and the air was suffocating. Suddenly doors opened and we boarded plane with no explanation. To make matters worse the AC did not appear to be working on the flight, it was quite warm and humid on the already uncomfortable Ryanair flight with non-reclining seats or free water. NEVER AGAIN!"
Výhody: "Nothing. They treat people like animals."
Nevýhody: "The hidden fees, the service, the constant delays without reason or apologies, the filthy planes, just terrible overall. Will never fly with them again. Pay more and avoid this airline."
Výhody: "Low cost"
Nevýhody: "Passengers treated like cattles. Not prepared at all"
Nevýhody: "Boarding was not convenient, a lot of walking outside and standing near the plane. We were not offered just water for free. The worst thing: husband and wife with one checked in bag and one carry on bag can't board together, should board in different time."
Výhody: "The plane left on time."
Nevýhody: "The plane itself was probably one of the most disgusting that I have ever been on. There was literal garbage and food all over the floors, the air flow was not working properly, the crew was not friendly, and upon boarding I was made to wait for a reason that was never explained although I had paid for priority boarding. This airline needs some serious help, because my flight to Ibiza was also a terrible experience. Would 10/10 NEVER fly with them again."
Výhody: "more sitting space - it was very cramped and the most uncomfortable flight I have every had."
Nevýhody: "Moe leg room and better seating."
Výhody: "Not much"
Nevýhody: "Had tickets with reserved seats. Check-in counter opened only shortly before flight. I checked a bag at the counter (not at the gate) and was surprised to learn that the fee was 40 Euros instead of the expected 25. We were marched outside to stand for 15 minutes before anyone was permitted to board."
Výhody: "No pude abordar por un error de la gente de atencion al cliente y despues viaje por otra aerolinea pagando nuevamente mi pasaje"
Nevýhody: "I used my carry on suitcase for a Ryanair flights in Brussels and for multiple other flights with other airlines and had no issues. At Ciampino they told me my bag was too large and forced me to pay 50 euro to bring the bag on. I explained to them I've had no problems prior to this flight and they did not seem to care. I won't be flying Ryanair again."
Nevýhody: "Baggage policy, no room between sits, the fact that you have to pay for everything on board including water, flight attendants have been transformed into salespersons, delay of flight for 30 minutes due to technical last minute checking."
Výhody: "Cheap prices"
Výhody: "If you just need to hop across countries and can get by without knowing your seat or without a big bag, take Ryan. They’re reliable and you get exactly what you pay for."
Nevýhody: "You’re not going to like it if you don’t like to get nickled and dimed to death. Check in and print a boarding pass before you get to the airport...it’s 50 quid if you check in in person!"
Výhody: "Flight boarding was delayed but arrived on time to the destination. Cheap flight"
Nevýhody: "No entertainment or free snacks/water. Flights were cheap but you can't cancel them, just modify the reservation. I bought the return flight to a different airport by mistake but i was not able to cancel"
Výhody: "Cheap flights - that’s about it for the positives.."
Nevýhody: "- Clear policy to split people up unless you pay for seats. They. Seem to deny this but it’s as obvious as it gets. Makes boarding much slower as people try to switch seats - They check in 50% of hand luggage bags on every flight - why not offer the chance to check in small bags for free up front rather than make people scramble for valuables after being forced to check in hand luggage - Very poor seats - uncomfortable and cramped"
Nevýhody: "Flight was delayed."
Nevýhody: "Having to pay extra for everything!"
Výhody: "Nothing, taxi plane, expectations not high"
Nevýhody: "Cramped seating, flight delay, time waiting at the boarding gate."
Nevýhody: "Kept staying for 1 hour unnecessarily. Plane late. Flight late, arriving 1 hour late. run out of many refreshment options, plane dirty."
Výhody: "we got there"
Nevýhody: "they will pummel you with loud advertising every few minutes over the too-loud speaker trying to get you to buy cameras, toys and lottery tickets "for a children's charity" - most annoying flight ever"
Výhody: "Flight itself was pretty standard and cabin crew were very friendly."
Nevýhody: "I've never met a more unprofessional individual in any line of work than the Ryanair gate agent boarding our flight in Rome. She was extremely rude to everyone and even berated several passengers, including those who didn't speak English. Multiple passengers who witnessed this asked for her name so that they could report her to the airline... she refused to give it. Such conduct should not be tolerated by any company, but is especially poor form for one like an airline in the customer service business. I'll make every effort to avoid Ryanair in the future just because of her."
Nevýhody: "Staff at the check-in desk was rude and condescending."
Nevýhody: "The flight did not fly out of the airport I selected thru kayak. I missed my flight because I was unable to make it to the correct airport in time. I will NEVER use Kayak again."
Výhody: "Boarding was absurd and took FOREVER"
Nevýhody: "Complete chaos at the airport, with no real queue. Just had blobs of people crowding around counters with no indication of which one to got to if you needed to check in, print a ticket, or check a bag. No one was available to answer questions about which counter to go to, and when you finally waited and got to a counter, the attendants were very dismissive and rude."
Nevýhody: "The crew is not welcoming, cramped seat, long line and force to check in my bag and paid 50euros."
Výhody: "Fast efficient service"
Nevýhody: "Some times cold crew"
Výhody: "The crew were very friendly and great at handling requests."
Nevýhody: "No entertainment provided, boarding took quite a while and don't like the extra add-ons pre-flight. The flight started off quite cheap but with all the other add ons to make it an easier trip, it seemed unfair."
Nevýhody: "We purchased our tickets through Kayak. Ryanair website was not accessible to add luggage and check in. On the check in counter, we were not allowed to check in because they claimed that we had to check in online. We contacted the Ryanair desk to solve the problem, and we showed them that we are not able to access the website to check in. Eventually, they forced us to buy brand new tickets or we would have missed our flight."
Nevýhody: "Don't even get water on flight pretty cheap"
Nevýhody: "The entire flight consisted of the cabin crew constanatly making announcements about what they were selling from the duty free shop. At one point they even seemed to be selling lottery tickets - or something like that. They spoke entirely in Italian the whole flight."
Výhody: "The flight itself was fine."
Nevýhody: "Customer rep at check-in counter was not friendly. Also: 1. Wanted to charge people we were traveling with for printing their boarding pass, when they had their boarding passes on line on their cell phone. 2. Could not just check in luggage at check in counter. Bags were weighed there but then we had to go to a different counter to pay the luggage fees, then return to the check-in counter. Very inconvenient for customers"
Nevýhody: "The announcements over the PA system are garbled. I challenge you to sit in the body of the Plane and compare the diction on the Security announcement to that of Pilots/Cabin Crew This is particularly relevant when the Pilot recommends passengers to keep their belts fastened during flights. Cabin Crew fail on repetitive announcements -such as food service. It is almost like a race to see can they beat a time set by a previous Crew member on the flight out!!"
Výhody: "Personnel is very friendly. Priority boarding is indeed priority boarding. Reserving your seat really makes a difference. Total extra cost: 66€."
Nevýhody: "It's not really a comfortable way of travel; it's like taking the bus instead of a train. But this we knew up front, of course. I was a little surprised by the total price, because everything costs extra."