The sandwich was soggy and the tomato did not taste very good. Your food has been better on previous flights. Perhaps we were spoiled by the great food in Tbilisi. It would have been nice to have a b enter expectations of the check in process and time for our very early morning flight. Since there is very little in English at Tbilisi airport, and nobody we found who spoke it well, it was confusing to figure out all that we needed to be efficient for you.
This is another disease as if you have the Internet, you are ordinary deceivers!
Missed my flight from Toronto to Vancouver due to the TK0017 being delayed and the airlines refused to be pay for my overnight accommodation before I get on the next flight
Výhody: "Need a more improvement for the service"
Nevýhody: "Need a proper training"
Výhody: "During this covid days NO ONE in the flight will keep the soccal distance and no one will take the issue serious and the crew did not helpfull"
Nevýhody: "You should take this issue very seriously"
Výhody: "I was not able to make the flight due to the coronavirus. The hospital I’m employed at banned outside travel. I tried contacting the airline and kayak to get a refund."
Nevýhody: "I was not able to make the flight due to the coronavirus. The hospital I’m employed at banned outside travel. I tried contacting the airline and kayak to get a refund."
Nevýhody: "Vegetarian food. 30% of people are vegetarian"
Výhody: "Nice seat I got."
Nevýhody: "I could not buy extra luggage at airport. They asked me for 470dollars as extra weight. Then my luggage has still not come in my hands :("
Výhody: "Turkish Airlines is my favorite airline going to Europe. We even did the 20 hr layover in Istanbul and had a great time staying for a couple of nights going and coming back. Staff is always friendly and the food is amazing. The food in coach is as good as first class on some US domestic flights"
Nevýhody: "It's an airplane, there's not much to make it better besides giving more seat room. TA gives free drinks, a couple of meals, blankets, and the travel bag, only a snobby priss would gripe about flying with them. I've flown enough budget airlines that give you NOTHING that I love flying TA!"
Výhody: "Flight was on time."
Nevýhody: "Cooler temperatures in the cabin Vegetarian meal options More individual water bottles for passengers Flight attendants answering call light promptly"
Nevýhody: "The plane was 1 hour late to board. This is very inconvenient as I had a connecting flight, with layover of an hour and a half! I had to run like hell just to make it in time for the boarding of my second flight!"
Nevýhody: "Food, comfort"
Výhody: "One of the flight attendants was rude"
Výhody: "Turkish Airlines always provides a great combination of price and comfort. The team on the flight was very helpful and the entertainment system is superb."
Nevýhody: "I was disappointed to discover that one of the two available dishes was gone when the food cart reached our seats, with no options to choose from."
Výhody: "Food was good but not excellent. Good inflight entertainment system and choices."
Výhody: "Food as per.always was.great and choice of entertainment also good."
Nevýhody: "Bording was delayed because of inbound flight delays."
Výhody: "Entertainment screens good"
Nevýhody: "On the flight from Istanbul to Malaga the entertainment screens were very poor."
Nevýhody: "The flight was delayed an hour and a half. The system kept throwing my son and I out of two different movies every five minutes. I got fed up and decided to listen to music. Was good for three songs and kept freezing and throwing me out. Was happening to other passengers too. It was very frustrating."
Výhody: "All fright attendants were so seriously working in any occasion. All pilots Of my flights were excellent, their taking offs and landings were very smooth. I was very comfortable all the time."
Nevýhody: "The ONLY thing I hate about Turkish Airlines is the necessity to go through security in Istanbul when you're in transit on an international flight. Not only do you have to go through security again - with the serious chance of missing a connection - but if it's a flight to the USA, there is serious additional security at the gate. Surely this is enough."
Výhody: "Comfortable, on time and as always good service from Turkish Airlines"
Nevýhody: "Every flight is late boarding and taking off, connections are too close together and the set up of Istanbul's airport is nonsense. If you don't miss your connection it's because you ran and the flight took off late. Boarding is rushed because they started late"
Výhody: "The flight itself was ok."
Nevýhody: "These comments probably reflect the Tbilisi ground service crew rather than the airline, but I cannot be certain. We left the departure gate 30 minutes later than scheduled, after arriving at 0445 am. then we loaded a bus full of people packed together, the bus went 50 meters and stopped. We then sat there, with no air conditioning, no information, for 45 additional minutes. It was extremely uncomfortable. Finally drove another 50 meters to the airplane, and waited some more before finally boarding. Once on board there was another delay of some 20 minutes before we could taxi. All of this meant we arrived quite late in Istanbul and missed all connections."
Nevýhody: "Last minute gate assigned and then changed"
Výhody: "on board was good, plane in good condition, good breakfast, attentive personnel"
Nevýhody: "After boarding, my traveling companion was forced to deplane and take a later flight, some confusion and his seat had been double-booked"
Výhody: "Food okay"
Nevýhody: "TV/Movie/music were not working. The temperature in the plane was very hot throughout flight."
Výhody: "(see above)"
Nevýhody: "(see above)"
Výhody: "Great Service. Polite staff and very impressive service, snacks, food and courtesy."
Výhody: "customer service, food, entertainment."
Nevýhody: "small seats"
Výhody: "The plane was better then the usual"
Výhody: "Turkish airlines is a very friendly airline. They did a good job of making sure people were taken care of."
Nevýhody: "I was traveling with a group and wasn't able to be seated with my group for any of my flights including a 12 hour transatlantic flight. For whatever reason, I couldn't actually check in for my flight and select seats prior to arriving at the airport. This happened with each ticket I purchased through every other agency except for orbitz.com. Not sure if that was a Turkish Airlines issue or a kayak.com issue, but it was very frustrating. When we arrived at the airport, we could no longer be seated together because everyone else had already checked in online and selected their seats for an overbooked flight. One of my group members was issued a standby ticket and almost didn't get on one of the flights that we paid a lot of money for. I would call this travel experience subpar, but I don't entirely blame Turkish Airlines for this."
Výhody: "My first flight with a different airline."
Nevýhody: "A very rude ticket sales woman in Turkish Airline Kiosk, wandering an airport for two hours due to untrained staff and Turkish Airlune "help desk", being cheated out of $400, and finding my baggage smashed up."
Výhody: "Gold thing is that the flights are always on time."
Nevýhody: "My charger got confiscated in Istanbul, too bad. I should have been told about this."
Výhody: "Service was nice, crew was very respectful and the gift were well within accomidation"
Nevýhody: "Leaving the aircraft by stairs to the runway"
Výhody: "Flights were on time; Crew was pleasant - asked for water and was provided in a minutes; Pilots were great, they have landed smoothly"
Nevýhody: "I lost my connection flight because of TA, they lost my luggage + they almost lost my passport... (it goes much deeper but I don't wanna dig in it)"
Výhody: "There was a snowstorm in Istanbul so we got diverted to Antalya. I am sitting in a hotel room. If someone from kayak could let me know when my flight to Dhaka will happen it would be greatly appreciated. My email is firstname.lastname@example.org. Thanks"
Výhody: "Good food. Great service."
Nevýhody: "Small leg room. Display of entertainment system was poor quality."
Výhody: "I got a little bit sick on plane and the crew was super helpful and supportive."
Nevýhody: "Tbilisi-Barcelona flight was okay but 5 days earlier I took the same flight from Barcelona to Tbilisi where they changed my flight time and nobody let me know!! I didn't receive any information about it and so I had to spend 6 hours at the Barcelona airport!"
Nevýhody: "They just fly without waiting us We arrived hour and half before the flight, and they diecied to close the check in, Choce any other flying compeny but them!!!"
Výhody: "Nothing except the fast commute"
Nevýhody: "Food was horrible, the air port and plain service was horrible"
Nevýhody: "the connection in Istanbul was short (around one hour), which created the following problem: the 1st flight had to wait 20-30 minutes for the landing permission, and this made us running and rushing to the connected flight. The landing permission was delayed not because of the weather conditions, but because of a long line of aircrafts that came to Ataturk airport at the same time. Therefore, it is kind of Turkish Airlines blame."
Nevýhody: "There is nothing I've didn't like"
Nevýhody: "I don't why the take-off and landing are late. The boarding started late! the plane stayed on the ground for minutes doing nothing! and in the end the plane arrived half an hour late!"
Nevýhody: "The pilot aborted the landing at the last minute and flew to Another airport where we sat on the runway for an hour with no information. After an hour they said it was up to us if we wanted to stay at the airport or continue on to our original destination, with no information where our connecting flights would be. After continuing on to my origina airport, I was forced to buy a visa out of pocket and spend 6 hour waiting for information from the airline. Finally they shuttled me an hour and a half to the previous airport, being very rude the entire time and making me miss the reason I traveled to my destination in the first place."
Výhody: "Great food."
Nevýhody: "Nothing. It was very pleasant."
Výhody: "Lots of leg room"
Nevýhody: "there was no entertainment no pillows no blanket inside of the plane was kind of cold and the flight attendants were quite indifferent to your needs I couldnt lower the number of stars but I give it 1 star all around!!"
Lufthansa is like any other low cost. Rather pay less and go with EasyJet
Výhody: "Situation was handled well."
Nevýhody: "Lack of information on the cause of delay."
Výhody: "I enjoying having an aisle seat plus two empty seats next to me. I appreciated that you are conserving plastic cups. Keep up the conservation!"
Nevýhody: "I was stranded in Dublin after being rerouted by Lufthansa and they were no help at all"
Nevýhody: "No entertainment"
Nevýhody: "Security check at the Frankfurt airport is illogical and terrible! It took 90 minutes to complete the security and go from one terminal to another!"
Výhody: "Even though it was economy class, I was able to sleep because it was very comfortable."
Nevýhody: "Not sure, I slept the whole flight."
Výhody: "Nothing. It didn't happen."
Nevýhody: "Flight to Frankfurt from Denver could have been on time so we would've made this flight to Prague."
Výhody: "The crew was great. Very friendly and provided excellent services. I was surprised that they serve food (a cheese sandwich) and drinks for a 40 mins flight. That would have never happened in the US"
Nevýhody: "We had to take a bus to get to the airplane from the terminal, which was no big deal. The bus driver was a little rough though."
Nevýhody: "just because my seat mate was german and asked in german language , crew member gave her first class sendwich , and i got some cold and nasty , no internet on the plane stop lying to people"
Výhody: "Good crew"
Nevýhody: "Was delayed outgoing but information was good"
Výhody: "What more do you need?"
Nevýhody: "Sittinf in the middle"
Výhody: "Once again the crew was great and helped me find a place to stow my carry on since I was in the emergency row. The snack was also very tasty."
Výhody: "The ground staff in Heathrow was helpful. They happily swapped me onto an earlier flight to Munich after I spotted delays out of Munich, allowing me ample time to connect in Munich airport"
Nevýhody: "Lufthansa's narrowbodies have one of the most uncomfortable seats in the sky. These slimline seats are built with a central beam running vertically along the midline of the seat, making it very uncomfortable with your spine."
Výhody: "Space between the sits and movies"
Nevýhody: "Food was not good and service even worse"
Nevýhody: "We were advised upon check in online that we could check in but if we needed additional carry on items (1 was free) we had to pay a secondary fee. When attempting to do that online we were unable to, even though it showed the price to do so online was cheaper than the price at the gate. They made us fully check these bags once we got there and we had to pay $40 instead of the 15 or so it stated online. We had to be shuttled to the aircraft and had to wait because the first bus was closed by the operator. We had to wait until the second round for the bus to come back. During the flight the pilot did not mention any turbulence however during the entirety of the flight, including leading up to the landing of the plane, we experienced extreme rocking of the plane back and forth ( I’m aware that this does occur during landings while loosing elevation but this was an extreme case of that) and caused my colleague to get motion sickness which neither of us ever get on flights. I am very dissatisfied with this flight and operations of the airline company."
Výhody: "Monitor in front of me did not work during the whole flight."
Nevýhody: "Monitor in front of me did not work during the whole flight. The seat was really crammed in and not enough leg room."
Výhody: "Thanks for continuing to offer complimentary, hot meals on your international flights! Crew very friendly. Despite being in economy cabin, crew attempted to make it a good experience."
Nevýhody: "Long flight, bathrooms start to look ugly. Incoming plane landed way out on the tarmac, obligating passengers to be all packed into shuttle bus which took a long time to get to terminal."
Výhody: "Clean aircraft, very friendly crew, good food, overall great trip."
Výhody: "service was very good,"
Nevýhody: "I payed extra 35$ for my seat but there was no leg space at all . There were already two metal boxes under my seat I literally crunched my feet under the seat . Worst travel of my life. The food options were over by the time they came to us. So had to eat what was remaining. Not good at all"
Výhody: "Nice to be on a full service airline for once"
Výhody: "Overall good quality service as usual."
Nevýhody: "The flight was 1 1/2 hours delayed, but that was due to weather in Europe..."
Nevýhody: "I guess I can’t properly rate the flight because it was canceled and I ended up flying United. I will say that that flight was fine. I was disappointed that there were zero notifications telling me that my initial flight with Lufthansa was canceled. When I finally got through over the phone, I was booked for a flight that I couldn’t make and had to wait until the next day to start my trip."
Výhody: "Comfortable seats, good leg room, pleasant staff"
Nevýhody: "We were late arriving in Prague and then waiting for my luggage only to realise after waiting till the very last luggage THAT my luggage was left in Frankfurt and I didn’t get it til 21.00hrs - totally ruining my plans for my first night in Prague!!!!"
Výhody: "Crew was pleasant and helpful, even once we had a long delay"
Nevýhody: "The cabin was very tight and the seats were very uncomfortable"
Výhody: "You guys did a great job. I've never seen boarding go so smooth, The self-serve boarding gate was better than any human."
Nevýhody: "the food was not kosher chicken with milk at the first flight the past was owerfull"
Nevýhody: "Lufthansa never treats Prague as a destination almost always off stand, it never does this to a internal German flight always late arrival frustrating"
Nevýhody: "The second flight they board us then left us on the bus in the parking lot for 25 minutes breathing airplane fuel."
Výhody: "Very efficient, clean and comfortable."
Výhody: "Seats were decent 36A, entertainment was very good, also paid full r WiFi access which made a 10 hour flight more bearable. Food was ok, nothing special."
Nevýhody: "To be waitlisted till gate openes"
Výhody: "The flight attendants were very polite and helpful. The seats had those "wings" on either side of the head rest to help keep your head from bobbing back and forth. There were a few good movies to watch that were current, but a lot of old movies that we had zero interest in."
Nevýhody: "The flight was considered a Lufthansa flight and had a Lufthansa flight number, but was operated by Air Canada. We could not check in online ahead of time for some reason. When we got to the airport, we tried to check in at the Lufthansa kiosk and check in line, but they told us we had to go to the Air Canada area. The ticketing/check in process was very confusing. As for the food, the chicken "wrap" was not a wrap, and was a weird Hot-Pocket type meal. After each meal, we ended up having to hold our garbage for quite some time which made manuvering in and out of seats a little tricky. I wish the seat cushion had a little more cushion since we were sitting for so long. Also at some point the overhead lights came on and stayed on, which was annoying if you were trying to nap."
Výhody: "When in the air crew attentive"
Nevýhody: "Late boarding after allowing priority customer to board, Crew then took ages to start to finish boarding and taxi , Plane sent to furtherest runway, Made little time up,"
Výhody: "They have some films with subtitles- perfect for Deaf people."
Nevýhody: "Wish all films have subtitles- there are millions of deaf people in the world, you know?"
Výhody: "Takeoff was on time and efficient."
Výhody: "Crew onboard was attentive and helpful."
Nevýhody: "No legroom in coach. The person in front of me was sitting in my lap. They are the only airline that weighs your handbag, the luggage you take onboard. E en of it fits the size requirements they weigh it and make you confirm. They don't care if your checked luggage is underweight but your hand luggage is overweight and both add up to less than what you're allowed overall. Makes no sense and is such a useless hassle."
Nevýhody: "Boarding was in organizes."
Výhody: "Everything was totally fine but nothing was noteworthy."
Nevýhody: "Plane was a little old and uncomfortable."
Nevýhody: "Lufthansa's customer service is terrible. The service agent who rebooked my flight said flight was FULL when there were several seats open. The lady charged me an exorbitant amount saying that the "flight was overbooked". I am NEVER flying Lufthansa again. In addition, I am spreading the word to family and friends who use Lufthansa to use another air carrier."
Výhody: "Very nice staff."
Nevýhody: "Boarding could has been smoother."
Nevýhody: "No exaggeration: The crew rolled a beverage cart in front of the restroom while I was in there. I couldn't leave for about 4 minutes The food made me vomit. That's why I was in the restroom when they blocked me in My headset jack was broken. 500 movies aren't worth anything if I can't hear them"
Nevýhody: "Didn't happen. Missed it and got re routed thru United."
Výhody: "Plane, amenities, crew, flight...all 5 *s"
Nevýhody: "Travelers should be aware getting around that terminal is counterintuitive and not efficient at all....Gate was crowded and confused....I don't understand the point if it's design....also not the place to exchange money...use ATM's"
Výhody: "The food"
Nevýhody: "I used to reserve seats without fees, but Lufthansa airlines requested a fee when I tried to reserve seats in advance."
Výhody: "The A-380 Airbus is worth the whole trip. What an aircraft! Next trip , I will look for this plane when booking. Servive on Lufthansa - great and the staff is so cheerful and helpful."
Aegean needs to bring back hot meals and drink offer as before COVID!
No alcohol on the plane anymore. A glass of wine back in the day would make the flight much more enjoyable
Quality of the food is poor. No wine served on the board anymore.
Výhody: "Price, availability of their ticket and they deliver a good product and the flight was on time. Excellent crew"
Nevýhody: "Overall this trip was a very good experience. I love Aegean and use them as much I can"
Nevýhody: "Really nice meal with Aegean airlines."
Výhody: "That i got home - finally..."
Nevýhody: "Almost everything."
Výhody: "Pretty roomy seats, food and drinks included in the price."
Nevýhody: "30 minutes late at the take off, but appreciate captain’s comment that airport was busy at the time."
Nevýhody: "Treated like peasants rather than customers. An annoyance to the check in staff rather than someone trying to enjoy a holiday. Totally disgusted with their attitude. Can’t wait for the return leg....."
Výhody: "the pilot was conscientious of turbulence and avoided and warned us."
Nevýhody: "So Aegean Air, booked two separate tickets on my return flight without me knowing. There fore my luggage is in Athens and not in my final destination of Cairo. If they would have told me to pick up my luggage in Athens and recheck it, that would have been great. Furthermore, there was NO aegean air"
Výhody: "I read about Rhodes island from the inflight magazine and it was interesting. The check in staff was friendly and gave me some tips on booking too."
Nevýhody: "Smooth check in and people were orderly. Pleasant experience."
Výhody: "Flight crew and personnel at check in were excellent and professional."
Výhody: "Fast and easy"
Nevýhody: "It was too many bags on that airplane and no regulation it a help from the crew"
Výhody: "Professional, friendly, passionate, and caring crew. Amazing food. Smooth take off and landing. Quick and organized boarding."
Nevýhody: "Checking the luggage at Athens Airport. Customs staff for tax refund also at Athens Airport."
Výhody: "Very punctual and easy. Very friendly crew."
Nevýhody: "The seats feel small both in width and in leg room. Online check in did not work properly--I got a message that I was put on the stand-by list."
Výhody: "Free food! Very nice flight attendants"
Nevýhody: "Chaos with boarding - should be by rows"
Výhody: "Check-in counter mentioned that our ticket did not include checked baggage, but she only charged for one bag (will be checking on my ticket and discussing with Aegean's corporate if I bought the correct ticket with checked bags). Boarding was easy and the crew was very nice and helpful throughout the flight. I was glad that they served a small meal - food was good...we're not talking about a restaurant meal. Seats were good and just wish there was some in-flight entertainment."
Výhody: "I liked the service once on board. I liked that they had a separate ‘co bus’ to assist those passengers that had a connecting flight to get there quicker. There was candies offered as soon as we boarded them drinks and a Greek breakfast. The flight attendants were efficient."
Nevýhody: "The flight was 1 hour and 30 minutes late! There was confusion as to which gate to go to for the flight once it was called. They did not call passengers by sections so everyone just crowded the gate waiting to board. It was a bit chaotic and overwhelming for staff and passengers. There was no entertainment and there was no legroom and I am 5’7” so I was quite uncomfortable."
Výhody: "Crew and boarding were good."
Nevýhody: "40 minutes late. Zero entertainment, not even headers for music."
Výhody: "We made it to destination."
Nevýhody: "Absolutely no order in getting to plane. Then told people to check bags. Many ignored them. And they only selectively enforced. Lied about every carry-on suitcase being checked. Plenty of overhead space available. Coat me almosst an hour waiting for my bag which would have easily fit in the overhead. Was late to meeting."
Výhody: "The flight was most excellently attended from Paris to Crete. I am very impressed with this level of service experienced and the spaciousness of the airplane. A most comfortable and well taken care of flight. Thank you!"
Nevýhody: "Again the airport. Its not the airlines fault, but to have ONe set of toilets in a whole airport wing is unacceptable."
Výhody: "Boarding from the club was a wonderful innovation."
Výhody: "The service and the overall quality of the professional experience of the stuff."
Nevýhody: "The use of"
Výhody: "No complaints!!"
Výhody: "Flight was on time. Crew were good. Flight deck announcements were appreciated."
Nevýhody: "Getting on a bus to the aircraft is challenging with 3 young children and carry on. We couldn’t get a seat. Could not eat the croissant as I’m allergic to chocolate. I’d had no breakfast and that was the only option."
Nevýhody: "The system cancelled my seat selection for the flight together with the check in itself. I had a very hard time boarding"
Nevýhody: "I did not understand flight attendants in english because of their bad pronunciation and I did not know what their saying all flight."
Nevýhody: "The price of the low Aegean Airline ticket from Athens to Prague has a hidden provision that the passenger has to pay 40 euros for any checked-in luggage. So in fact the total cost of the air ticket from Athens to Prague is much higher than the other airlines. Kayak did not do a good job warning me about the luggage charge."
Výhody: "We got a full meal and a drink. The crew was nice and accommodating!!!!"
Výhody: "Food and service and that they recycle!"
Nevýhody: "60 euros for one checked bag is insane!"
Výhody: "Services, friendly people, on time, comfortable"
Výhody: "Overall a very smooth boarding and flight. Food was also good."
Nevýhody: "baggage fees were totally unreasonable high"
Výhody: "Very nice stff... easy customs, and we liked the plane for a short flight."
Nevýhody: "I felt robbed. They made me pay extra for my luggage and norwere on my ticket did it say I had no right to take my luggae of 20 kg. It is really wrong to do that to people"
Výhody: "On time departures and on time arrivals, full meal service and drinks"
Výhody: "The flight was fair, with no problems other than pushing and shoving getting aboard."
Nevýhody: "The outrageous and unannounced baggage charge of $80! for two carry-on size suitcases which we were not permitted to carry on because of current weight limits."
Nevýhody: "delayed departure and late notification of delay at 20 minutes to departure board said go to gate, at gate there was a 30 minute delay announcement then there was a further delay when we boarded"
Výhody: "The flight was completely full so they offered to check in the larger pieces of carry-on luggage for free. On board the plane, the breakfast was really excellent (plane food-wise) and the attendants were very friendly. In terms of comfort, I was lucky to sit in row 3 (yes, that was Economy class), so I actually had some leg room. On my way to Athens, I'd been seated in row 22 and there was no chance to move my legs at all."
Výhody: "The excellent service. The Beautyful stylish Stewardesses. The fact that the airline changed my flight from 2 stopovers to one."
Výhody: "Clean Elegant Polite"
Výhody: "Nothing particularly."
Nevýhody: "I didn't like that they don't seem to honor the benefits afforded to Star Alliance Premier Members. Not at check in, and not at boarding. They just do their own thing. If they don't want to follow the Star Alliance rules, then they shouldn't be part of Star Alliance. It's that simple."
Výhody: "The flight was very good. The crew really hustled to get the refreshments served, despite rough weather."
Nevýhody: "At the ticket counter, there was a very rude woman that gave misleading information. We asked if there was an earlier flight we could take and she said no. Then while waiting for our flight, we realized that was not true. There was one an hour and half before ours. She was very curt and practically threw our passports at us. She must have had a terrible day, month, or year. Aegean tic\kety personnel are usual;ly nice and helpful."
Výhody: "Everything about our experience was as good as could be expected. Or better actually. Immediately felt we were in good hands from the time we got in the check in line. Highly competent people with a great, affable attitude."
Výhody: "Excellent service, very friendly staff, warm food on board and food selection according to dietary needs!"
Výhody: "- free wine..."
Nevýhody: "- they charged 80 to check in 2 bag (within size and their weight limit) - it took 1+ hr of waiting in line to provide your bags for check in - I had to get out of line to go "buy" the check in bags and then get back in line again - Waitress spilled drinks on a person in front and got my book bag on the floor wet."
Very cramped flight, overhead bins were all completely filled, and passengers had to fly with bags by their feet which was not very comfortable for me personally.
Nevýhody: "It's KLM. What else do you need to know."
Výhody: "Great atmosphere, crew was excellent!"
Nevýhody: "I’m 6’5”, so legroom can always be a complaint, but this wasn’t too bad. The plane appeared to be fairly old and didn’t have WiFi. Entertainment also was on an older screen which was navigated by using an old in-seat phone."
Nevýhody: "All of the less than good, obvious!"
Výhody: "Usual faultless KLM experience"
Výhody: "Reclinable seats."
Nevýhody: "The food!! The lights could be dimmed as it was a night flight."
Výhody: "Food and service"
Nevýhody: "Working wifi would be good. Better A/C. More comfortable seats"
Výhody: "Crew were great"
Nevýhody: "We were told they were holding our flight, we ran 3 terminals and they’d already left."
Nevýhody: "Long haul flight made pleasant by KLM"
Výhody: "Friendly staff"
Nevýhody: "Security check at gate; No priority"
Nevýhody: "Faultless handling of weather delay, causing missed connection and flight transfer. A well oiled machine, thank you."
Nevýhody: "I booked tickets via Delta, operated by KLM. They lost both of my check in bags in September, and it happened again today for the same scheduled flights. Had 4 hours of layover and KLM still wasn’t able to manage it."
Nevýhody: "I ordered Wheel chair for my parents but one of them didn't get it at all. When my parents were checking in for flight they asked the representative about meal selection and she didn't answer their questions properly and because of that my mom didn't get proper Hindu Vegetarian food on flight instead she got Egg omelet which she couldn't eat. She has to eat just fruits. My mother is a diabetic patient and she needs a food every after some time. I never had such a bad experience before with any other airlines."
Výhody: "Friendly crew! More legroom, good entertainment and food was great! Smooth landings pretty much on time."
Nevýhody: "Boarding could be better"
Nevýhody: "Having to change my seat to accommodate a rude belligerent passenger, who had taken my seat, refused to move until spoken to by steward. She then made my flight a nightmare, until I let her sit in my aisle seat. Even then she was not satisfied, she abused me the whole flight damaged the screen so I could not use it until the steward fixed it. Demanded that I except any and all alcohol to give to her to drink. When I am tea total she then continued to abuse me. I asked the steward to move me he just shrugged his shoulders and said there was nowhere else. This is definitely my the worst flight I have experienced."
Výhody: "The service"
Nevýhody: "The seats"
Výhody: "Amsterdam airport and Rome airport were as breeze to navigate, even only knowing English"
Výhody: "The attention and service!! Excellent. It was my birthday and KLM the head purser surprised me with 2 bottles of bubbles and a handwritten birthday card KlM and the crew of this flight thank you very much !"
Nevýhody: "Nothing to say"
Výhody: "Nice flight ...was comfortable travel ...good food.Thanks"
Nevýhody: "No such things"
Nevýhody: "KLM lost my luggage during the layover. My luggage didn't arrive even after the next flight to Prague. Customer service wouldn't give me any idea what flight my luggage would arrive on, nor would they tell me what time my luggage might be delivered to me."
Výhody: "Friendly in-flight personell"
Nevýhody: "Approx. 1 hour delay, which was not the airline's fault (construction on runways)"
Výhody: "We got a meal for a 1h flight only"
Nevýhody: "No entertainment but normal for this type of flight"
Výhody: "I enjoyed the attention to detail and comfort. Helped to make the flight easier to handle."
Výhody: "On both of my flights to New York City, I was amazed at how friendly and helpful the flight attendants were to the passengers. On my short flight from Basel to Amsterdam, a young French speaking girl was concerned about how to manage getting to her next gate. The flight attendants talked to her and arranged for someone to take her there. On my longer flight from Amsterdam to New York City, there was a customer who was in distress about missing a previous flight and not making it to her connecting flight in New York. One of the flight attendants reassured her until she stopped crying and calmed down. That same flight attendant was always so positive and cheerful in all she did. The rest of the crew was top notch. This was my best experience flying in such a long time. Well done, KLM crews of flights 1984 and 0645 on July 10!"
Nevýhody: "Super delayed. Could have fixed the issue BEFORE we were sitting on tha plane for TWO hours"
Výhody: "Booked extra room seat which gave me good room for seating"
Výhody: "Decent seat size. Sorta slept the whole flight."
Výhody: "Pretty basic one hour flight so there's not much to complain about or praise about. I got some sleep which was good."
Nevýhody: "The crew had their general Dutch aloofness on form. Chatted to one of the stewardesses in Dutch up until she saw I had a British passport then she decided she could only speak English to me."
Nevýhody: "I don’t like the limited choice of drinks on these short KLM flights."
Výhody: "The flight was great."
Nevýhody: "una valija se perdió. Eso desató el descontrol que tiene KLM para seguir el equipaje. No hay como hacer tracking. No hay un teléfono a donde hablar, la web está desactualizada y con información equivocada. Direccionan a usar canales de twitter y facebook que no responden. Primer experiencia en KLM y no pienso nunca más usar esta aerolínea. Llevar el equipaje o resolver un problema sobre valijas es de lo más básico de una aerolínea y no lo hacen."
Výhody: "Got to Amsterdam on time and everything was great including the staff"
Výhody: "Flight was delayed for three hours and was a very stressful flight"
Nevýhody: "Flight was not on time and got to destination very very late pier management of aircrafts"
Výhody: "Cabin Crew was awesome."
Nevýhody: "Entertainment System was not working and no Non-veg food option in flight."
Výhody: "Equally friendly crew and experience. It was complimented by the time we got to spend in the fantastic KLM lounge while we waited for the flight."
Výhody: "newer plane, good staff"
Nevýhody: "need better and more food options, more often"
Výhody: "Arriving more or less on time"
Nevýhody: "Crew is awful. Disrespectful desinterested in customers find themselves very important. No service mentality whatsoever. No respectful airline would hire such arrogant self centered personalities in a service role"
Výhody: "Catering is ok"
Nevýhody: "Seats comfort really old school"
Výhody: "On time."
Nevýhody: "No negative"
Nevýhody: "Klm flight has very congested seating Getting information about eticket was pain"
Výhody: "The constant supply of food that was offered to you. The crew was nice and always helpful."
Nevýhody: "The process of boarding in Amsterdam was not organized and felt more stressful than it needed to be."
Výhody: "staff hospitality, cleanness of the cabin and toilet and punctuality of the flight"
Nevýhody: "lack of meal options"
Nevýhody: "With skyteam elite status cannot select free upgrade from economy to premium economy unless it is 30hrs before boarding for this code share which is actually a KLM flight"
Výhody: "Short flight friendly crew"
Nevýhody: "Good flight nothing to complain about. Was spoiled by the entertainment choices on the longer flights."
The two legs CDG-WAW WAW-TLV were extremely delayed
Výhody: "Crew was polite"
Výhody: "An average for a short haul flight."
Nevýhody: "Boarding process was not very clear. They took us to a far remote position."
Výhody: "Seat was wide and soft"
Nevýhody: "Boarding was a little chaotic"
Výhody: "The Crew"
Nevýhody: "Free food"
Nevýhody: "Awful airlines, disorganized and chaotic. Warsaw airport was also awful. Extremely confusing to figure out what was going on. Flight was delayed. Workers were not helpful in figuring things out. One of the worst flights I’ve taken"
Nevýhody: "After purchasing two tickets we had to sit in different places on the plane, one is all the way in the front, other all the way in the back"
Výhody: "Great crew, fantastic entertainment. Spacious leg room even in economy."
Výhody: "There was in-flight entertainment. The flight was cheap."
Nevýhody: "The food was the worst I have had in 12 years of EU-Asia flights. They missed two connections, causing over 11 hours of delay and arrived at a different airport. We had to spend 4 hours with visa procedures and rechecking luggage in Beijing without staff assistance. Deplorable."
Výhody: "The crew was fine and polite, the plane made on time despite 40min delays on the tarmac"
Nevýhody: "going through Warsaw border control took forever, long lines, bad set up for transit passengers."
Výhody: "I had no issues at all. Checkin was easy and friendly. I had payed for my checked bag online. Boarding was simple and LOT held the flight about 5 minutes so that some connecting passengers could make it. Service onboard was friendly and efficient."
Nevýhody: "Honestly, everything was just fine. Security at Warsaw is a disaster and a nightmare so give yourself a good amount of time. It took 30+ minutes for me to clear and there were only 8 people ahead of me."
Nevýhody: "Limited leg room and cramped quarters when person in front of you leans back."
Výhody: "New airplane , clean , Spacious Seats at the premium class Fast crew service ."
Nevýhody: "You cant use the entertainment during the take of and landing ..."
Výhody: "Crew was polite"
Nevýhody: "Late boarding, late arrival. No apology"
Nevýhody: "flight delayed and no information was being given!"
Výhody: "Flight was smooth, stewardess we're very friendly, and accommodating."
Nevýhody: "Flight was delayed (not their fault) however when we land their was no one to help with transfers or new arrangements with flights that were missed. Had to get 3rd party involved in order to get to destination."
Nevýhody: "Boarding started on time yet we took off an hour late"
Výhody: "Overall everything was good - I have travelled frequently with LOT in the past few months and this was perhaps the best experience so far. Boarding was easy enough - the flight was not fully booked so there wasn't the usual Central European pushing and anxiety during boarding. Flight crew are informative, cabin crew attentive and kind. Service and food were good."
Nevýhody: "Comfort on these long haul flights is not expected in economy - the seat next to me was free which came in very useful as the person in front of me reclined almost immediately and kept throwing himself about in his seat in vain attempts to get comfortable - I was able to move over so I wasn't disturbed by his person. Why they have reclining seats is a mystery - it doesn't make it appreciably more comfortable for the person reclining and it reduces leg room for the person behind, makes it more difficult to watch the screen (despite the tilting feature) and means that the tray table is resting on your knees during meal times."
Výhody: "Flight was delayed by 50 min. so that 4 people from connection flights could get on board."
Výhody: "Left on time. Pleasant crew. Good snack. Smooth flight and landing."
Výhody: "After reading all of the previous reviews I was panicking about the flight being cancelled and getting stuck at the airport all night. The weather held pretty good last night, and we departed ON TIME."
Nevýhody: "They lost my baggage"
Výhody: "I can't give any review, because I cancelled my flight."
Výhody: "The VEG meal (non-dairy) I was served was fresh and delicious to eat. Flight attendants pleasant, professional and service-oriented. My luggage made it to NYC/JFK without any problems."
Nevýhody: "In-flight entertainment offered a very conventional set of movies from which to select."
Výhody: "I am not sure where to start from but each lot employee I talk with had poor English and not the tinyest willing to help just to move , I had a flight back from cezh republic to JFK with a stop in Warsaw When I got to the front desk in the air port to print my ticket the Liady ( work at Sation 236 ) was very rude and anti costumer service she print me only my first fly ticket and when I ask why she " I don't know " I said ok so when u get there you know which get I go or where I will print the other ticket she say I don't know Ok and then I ask her can u check if it a room I. My flight from Warsaw to JFK in business it this moment she tell me I can switch sit and ask me to go I was shocked but this was only the bigining when I got to Warsaw I ask in the gate counter where should I go to print my ticket after I try to explain him 10 times what I mean ( he didn't speak English at all ) he told me to go pass the passport check and in gate 21 they will print it to me I fly a lot so I ask him if he sure becuse I am petty sure I will need my ticket the guy at the desk repeat imhim self so I want and waited 25-30 min in the line so the police officer in the passport check will tell me I need to go print my ticket So after the officer from the passport desk call someone he direct me to go to hate 26 and there they will print my ticket I want them and again wait for 15 min to print my ticket ( it was only me this is the sad thing I don't know what tool 15 min to print a ticket ) and it amazing how unsocial and 0 in customer service the lot polish employees I meet And this is without talking about the delay in my coming flight for 2-3 hrs ( a delay it something that happen a lot yes but the way they handled it again 0 in costumer service )"
Nevýhody: "The flight attendant was very nice and professional but it was business class so u can't really compare I will definitely will not recommend ppl to fly with them"
Výhody: "Seats were full recline and very comfortable. Nice large windows."
Nevýhody: "Boarding was a zoo and ground crew kept delaying boarding. Inflight entertainment is bad. Only about 20 movies. Make other plans. Food non existent. Headsets - worse than us domestic coach."
Výhody: "The legs room"
Nevýhody: "The food was bad"
Výhody: "Kind crew, clean and comfortable plane"
Nevýhody: "ANA's dreamliners have better designed seats; they do not recline by slide"
Nevýhody: "We could not board at the gate, but had to go down stairs to the tarmac and board a super crowded bus. The bus then took us out farther onto the tarmac to the plane."
Výhody: "Actual flight was good & glad to get snacks & drinks at no extra cost"
Nevýhody: "frazzled getting through all the controls & gate distance in such a short connection time"
Výhody: "The entire check in process was smoothe and welcoming"
Výhody: "The crew was exceptional. Really@"
Výhody: "Safe and clean plane"
Nevýhody: "The flight was two hours delayed with very little communication about what was going on. When it did come time to board, they boarded from the rear of the plane, but people with seats in the front seats crowded in front of the boarding area making it nearly impossible for those in the rear seats to get through. Gate staff did not manage this well. And, I still don't understand why people do not understand how a queue works. Then, crew was up and down the aisle the entire flight which flew from midnight took 9:00. Not even possible to sleep on this overnight flight."
Nevýhody: "Everything was fine"
Výhody: "I like that I flew on a relatively modern plane."
Nevýhody: "The flight was delayed for 2 hours."
Výhody: "They had a overbooked flight I volunteer to give way my seat didn't ask for any money and return I lost my seat that I pay for it with no refund!"
Nevýhody: "Lost my seat that I pay for it after volunteer to help!"
Výhody: "service was good"
Nevýhody: "stron delay (more then 2 houres)"
Výhody: "The time between the connections was just perfect!"
Výhody: "Food movies"
Nevýhody: "Seats aren't comfortable"
Výhody: "Wondefull flight crew."
Výhody: "A very nice experience"
Nevýhody: "Again, the flight from Warsaw to Chicago in Jan 6 was much better than the other one from Chicago to Warsaw in Dec 27. That flight (Dec 27) I would rate as okey. Food was poor. Instead of meat there was a piece of conjunctive tissue which was impossible to cut or chew at all. Who made a decision to feed people in limited space with beans? I wish this person would seat among them for 8 hours to enjoy it fully."
Výhody: "Got there on time"
Nevýhody: "The flight managed to take off with no one's luggage on board"
Výhody: "Nice crew, arrival on time, quick delivery of baggage"
Nevýhody: "No in-flight entertainment- could be just provided through wifi"
Výhody: "Prince polo"
Nevýhody: "No tea or coffee"
Nevýhody: "I had a 16 hour layover, which started as as 4 hour layover. Then the airline lost my baggage that I got after 4 day. Never flying with them again."
Výhody: "I liked the foot rests!! I liked the way the seats reclined and the new tinted glass allowing one to still see out. I liked the individual TV monitors. The staff was friendly and helpful. It was a good experience! I would surely fly LOT again."
Výhody: "I had paid extra to get an exit row seat, and that was nice as I had extra leg room. And no one next to me. Since it was a very early morning flight, I didnt care about entertainment. Check in was okay."
Nevýhody: "Nothing seems to be free anymore; I really didnt like having to pay for a 2nd bag on an international flight, since so many airlines do allow you 2 checked bags for free, even in economy. Having to pay for the 2nd bag and anything besides a coke seems cheap, really cheap to me and makes me not to use LOT for long haul flights."