No in-flight refreshment apart from water/juice as standard. Seats were mediocre in comfort, legroom was barely sufficient.
Flight were delayed which made me miss all the other flights. Bags are still missing from 2 weeks ago. This airline is worse the Spirit Airlines!
Výhody: "Plane was clean, plenty of leg room, cabin crew was friendly, flight was on time."
Nevýhody: "Checking in was a nightmare of inefficiency. I couldn't use self-check-in for my bad because I was flying to America and for some reason, this meant I had to hand my suitcase to someone rather than just putting it on the conveyor belt. There were about 8 people ahead of me, and yet it took a solid hour of standing in line waiting to get to the counter. How it could possibly have been so insanely slow is beyond me. When it was finally my turn to submit my bag it literally took 30 seconds. And yet I had to wait an hour. Grade: F-"
Nevýhody: "Very long delay, got bumped for a flight the next day. Horrible experience"
Výhody: "Crew was professional and courteous. Flight a little bumpy because of turbulence but otherwise fine."
Nevýhody: "Boarding in Finland with not too many comfortable seats in waiting area. I'm used to boarding by group numbers but no such thing in Vantaa airport??? Food not good. Legroom seems tighter than a few years ago. Movie selection not great."
Výhody: "Seat, new plane, service"
Nevýhody: "Amenity Kit could be improved, food was very good but could add more appetizer choices."
Výhody: "Food and entertainment is good"
Nevýhody: "They had hidden checked bag fees. Their website says flights from the US get a free checked bag. The checkout charged me $60 to check a bag, when I looked on my reservation it says it’s $55 and when I called customer service they said they charge $100 to check 1 bag less than 20kg for an international flight"
Výhody: "On time"
Nevýhody: "All was well. Long bus ride to the planr"
Výhody: "Friendly crew. Food was nice."
Výhody: "Food, entertainment, service"
Výhody: "it was just okay. nothing spectacular."
Nevýhody: "my luggage was misplaced and I didnt have it for 3 days."
Výhody: "I think this airline has an attention to detail and level of service which surpasses most other airlines. Whilst remaining competitive these factors make traveling with Finnair a far more comfortable and attractive proposition for me. In addition, Helsinki airport must be one of the best around."
Výhody: "Food was all right because the flight didn't depart from Finland and catering was from a non-Finnish supplier. Hurrah!"
Nevýhody: "Stewardesses announced that only chicken is available, regardless of any special meal requests (vegetarian etc..). Eventually special meals were located, but not before passengers specifically demanding for them. WTF. Finnair generously pours you a half an glass of wine with meal, for anything more you have to pay for. Supposedly you can buy snacks with money, but there were no menus or pricelists to be found in the seat pockets. Touchscreen functions were barely working on my entertainment screen, the remote control didn't work altogether. WIFI didn't work at all."
Výhody: "Service was good"
Nevýhody: "Sitting in last row of business, coach passengers talking loud, bumping and kicking my seat back. I wouldn't call it business at all."
Výhody: "Actually had an empty seat next to me on the flight... That never happens anymore..."
Nevýhody: "Nothing it was an enjoyable flight all the way around..."
Výhody: "Crew is very nice and helpful. Food is just fine. Serving complimentary white and red wine."
Nevýhody: "Seats are too close and not enough space for my legs. I am 187 (6'2"). No outlets to charge your phone. For me it is important on the long flight."
Výhody: "Brand new A350 business class was excellent - far better than tired old BA planes. Great IFE and food and beverage service. Excellent cabin crew aervice. Overall, thoroughly good from start to finish (Finnish?)."
Nevýhody: "Amenity kit was a little basic."
Výhody: "The stewardess was really sweet and funny! She was very accomodating even though there was high stress because the flight was late."
Nevýhody: "The flight was 30 minutes late, which made it really hard on a few passengers, myself not included, who had transfers."
Výhody: "The general entertainment/informative systems ran perfectly smooth without hiccups! Cabin crews were all pleasant to everyone onboard and I didn't feel as tiring after my 10.5 hours flying time as compared with other airlines!"
Nevýhody: "The pre-booked in-flight WIFI service can hardly say it's working as the connection speed was way too slow to perform any general tasks and that's ashamed as I paid premium charges for that and didn't expect that I couldn't use the service at last"
Výhody: "Like that you served Finnish food! many choices of films to watch was great too!"
Nevýhody: "i get sit 57 E both way forvard and come back. My travel was very long - 4 flyds. One of them t his is 11 hours. I am very very tired."
Nevýhody: "Missed connection so didn't get second flight"
Výhody: "No frills but efficient"
Nevýhody: "Food choice limited"
Nevýhody: "Btw you have cancelled my flight!!!!!!!! And sent me just an email."
Výhody: "My luggage was found and collected and transfered for me by Phillipines Airlines staff at Hong Kong airport."
Nevýhody: "My luggage was lost"
Nevýhody: "No seating available at the gate. People had to sit on the floor or stand"
Nevýhody: "LATE DEPARTURE DUE TO PLANE HAD NOT ARRIVED ON TIME"
Výhody: "Sorry I like the price ...."
Nevýhody: "There was no food the stewadress we're not so kind the did not give a over only after begging them and I do not like the flight time. I like the save try very much and this is important"
Výhody: "The crew made the entertainment free because of the delay. They were very hard working to make things right."
Nevýhody: "Plane was late at Fenver and Heathrow and into Geneva. Plane seating was uncomfortable for such a long flight. This is an airline issue not specifically BA/Finnair."
Výhody: "Flight attendants were courteous and efficient, boarding flowed smoothly."
Nevýhody: "Customers should be able to indicate their food preference before the flight, i.e. chicken, beef, vegetarian, etc., instead of taking pot luck or paying more than $12 for the option of selecting beforehand. In addition, there is a great deal of waste in giving everyone sugar, salt, creamer, etc. I know it's more efficient for the flight attendants, but I hate to see so much waste."
Výhody: "We had a row to ourselves with a seat between us. The flight was smooth. Blueberry juice. Competitive pricing."
Nevýhody: "Having to pay to reserve seats."
Výhody: "I was a bit surprised by cabin crew 's welcoming words that were my native language ,which ware very familiar and joyful . I didn't feel well at that time with a severe cold and I endured during the entire fly . I know it's kind of bad but I made it to my country safely. The food was Korean food and I really enjoyed and loved it so much .The Helsinki airport is great with smoking booth and warm ."
Nevýhody: "Nothing but I wonder if they could change my seat to upper one despite my additional fare because I felt bad the day and they had cold pills like medicine."
Nevýhody: "30 min between flying"
Výhody: "It was an Iberia flight, sold by Finnair. Pretty full but I had two seats by window to myself. I really liked the personal entertainment system at each seat, with lots of choices for viewing and listening, plus usb port for charming my phone. Food was not bad for economy class airplane food. Crew was efficient."
Nevýhody: "A bit cramped - could have used more leg room. But not the worst I've had."
Výhody: "Staff as always is polite"
Nevýhody: "The man sitting next to me required two seats. The arm rested had to be lifted to my seat to accommodate him. I complained but the flight was full and my seat could not be changed. I was told that British Air policy was not to require extraordinary over weight people to buy two seats. No, instead the person next to that overweight person has to suffer. A very stupid and unfair policy. As a result I will never book Finnair or British Air again if I can avoid it."
Výhody: "I've got a lot of attention to my needs with some health issues. Thank you very much."
Výhody: "Usually a 7 hours flight is a torture for me, but with their outstanding service I didn't notice how time flew by.The flight attendants were providing us with all necessary information about next connections."
Výhody: "Called BA (the carrier for our FinnAir flight) when I couldn't check in (didn't have a booking number that worked). Staff member did tell me that all was in order with our booking. He wasn't able to check us in anyway, as something was amiss with 'the system'. In the end all worked out fine, we just made sure to get to the airport early to make sure we got decent seats."
Nevýhody: "A bit nerve wracking to see online that our flight information 'could not be found' when trying to check in with the booking numbers I had!"
Výhody: "Temperature on flight was comfortably cool. Food was delicious and flight attendants were pleasant and attentive. The flight was full but service was prompt. Very enjoyable!"
Nevýhody: "The lighting on my screen made it difficult to see it very well...adjusting brightness was not effective. Also, the programming selection was somewhat limited and it would have been nice to start a movie when you wanted instead of waiting."
Výhody: "Overnight flight and not full so could stretch out."
Nevýhody: "It really was not Finnair, it was American. When I tried checking in Finnair had no knowlege of my ticket. I had to read the fine print to find the name American Airlines. Even the woman at Finnair was not sure, and thought that it was run by Brittish Air."
Výhody: "As always, BA did an excellent job with my evening flight from JFK to LHR. They were prompt, efficient and very helpful and although my flight was quite full, we left on time and had no issues in the air. I was very pleased with their service and especially as I paid such a low fare through Finn Air, I can't complain. This was a great option to utilise, rather than paying BA's more expensive fares. I would definitely go through this way again."
Výhody: "customer service was attentive smart yet caring."
Výhody: "It's a direct flight, it runs on time, the staff on the ground and on the flight are professional, courteous, and helpful. If you are lucky enough to have an empty seat next to you, the seating is quite comfortable, with adequate foot and stretching room."
Nevýhody: "For in-flight entertainment, the ceiling-mounted screens along the aisle are hard to see and offer no choices for viewing. The food, as usual, was poor. I ordered vegetarian meals, and on the return trip for both meals was given the same soggy pasta with tomato sauce--no protein (why not add a few chickpeas or white beans?)."
Výhody: "Flights were on BA not Finnair"
Nevýhody: "Ba website did not work properly."
Nevýhody: "Very narrow aisle that made it very hard to navigate carrying my daughter's car seat"
Výhody: "Is old aircraft. Few tv in all the airplane. My system didn't work"
Nevýhody: "I will not fly again with this American airline"
Výhody: "Good entertainment. Arrived on time. Unnoticeable smooth landing."
Nevýhody: "OK. For what I paid, I am not expecting much."
Výhody: "It was a wonder flight. Great staff!!! highly recommended."
Nevýhody: "at least 10 people were waiting at the wrong gate when they finally announced the gate change. the gate was on the other side of the terminal and nothing was indicated on the information screens"
Check in at Stockholm airport was very slow, please make some improvement.
Výhody: "The crew was very attentive."
Nevýhody: "The seats are tight and uncomfortable. Emirates and Singapore airlines have much more space in economy class. They also have better food. The worst new development is that you have to pay an additional charge if you want to sit together. That is pretty ridiculous for an international flight AND when you have a small child with you. I can see doing that on Ryan air, but that is pretty low for a Scandinavian airline. Scandinavians have a very strong sense of family."
Nevýhody: "Flew SAS Plus. Extra seat width and leg room made all the difference versus SAS Go. Money well spent."
Nevýhody: "The airplane crew was rude. They could have been more nicer regarding food. My mother is diabetic and I asked the lady to get her a small sandwich or something so she can take her meds and plus her sugar levels where getting low. And the lady on her side was really rude and said NO."
Výhody: "The crew was very nice and friendly. I was not expecting walking down to the tarmac to board the plane. But flight was uneventful."
Nevýhody: "Checking in didn’t open until 2 hours before plane was scheduled to take off. Really? We got to airport early so we could eat dinner. You are depriving the airport of revenue. Not to mention we had to stand there for over an hour. And then just one agent showed up. Terrible service and planning."
Výhody: "The flight attendants were very patient and attentive, the vegetarian meal was probably the best I’ve ever had on a flight. The plane was a little older so there was a (relatively) comfortable amount of seat room."
Nevýhody: "Some entertainment option would be nice, but it was a European flight under 3 hours, so not much was expected."
Výhody: "Too many crying babies!"
Výhody: "Crew pleasant, operations efficient."
Nevýhody: "Main course - chicken and potatoes with tomato sauce- was not very interesting, or very Scandinavian."
Výhody: "The food was amazing"
Nevýhody: "The seats could have more space"
Nevýhody: ""sporty" landing in Washington :)"
Výhody: "great service flight was on time luggage was on time"
Nevýhody: "My luggage was lost and still not found"
Nevýhody: "Last plan of the day waits for all transit passengers! Never take the last plan out of SAS hubs anywhere if you want to avoid delays..."
Výhody: "Small airplane"
Nevýhody: "Confused information and double/extra charge for only one check-in baggage. They should make clear in the first place when booking ticket or check in online but NOT. I have to pay $83 dollars for one luggage."
Výhody: "Flight was on time with friendly crew"
Nevýhody: "Backup plane from the 90s had broken entertainment system"
Výhody: "Great flight on SAS"
Nevýhody: "Very good food and outstanding choice of movies as entertainment."
Výhody: "Prompt boarding, early departure and early arrival."
Nevýhody: "The take it or leave it attitude of the cabin crew (amazingly casual) and SAS’s persistence in having two standards of service in the one cabin - free food & drink up front, however only tea & coffee or a cup of water up the back and you can pay for the rest!"
Výhody: "Everyone I interacted with from SAS was very nice and very polite. Smooth, short flight. Bags came down pretty quickly. The coffee on the plane was better than in my hotel in Edinborough!"
Nevýhody: "I didn't realize that even though I am an international traveler, I had to pay for baggage for this short flight. And since I didn't realize it, I didn't purchase it online, which doubled the price at the airport :-( also, and this is not the fault of the airline, the security line is ridiculously slow because at least 50% of the passengers get shunted to a single line because the screener saw something odd."
Výhody: "Pleasant and safe flught"
Výhody: "The water bottles, pillow, and earbuds were on the seats."
Nevýhody: "The returning flight to the US they did not dim the lights so that it was comfortable to sleep. A red light was shining down on my head most of the trip because I had a window seat. It was very annoying."
Výhody: "The food and entertainment on board is great. I was very pleased with how they organized the checking of bags and the fact I picked it up at my final destination without any issues and right on time."
Nevýhody: "Some of the staff at the check in desks can be very rude. Also, on my initial flight, they closed the check-in early and left many of us stranded without knowing who to talk to and how to manage to get on the plane. When someone from SAS finally came, I was told I would be escorted through security and most into the plane but then the "manager" or whoever was in charge denied it. The plane did not leave for another our and instead of arguing with the costumers they could have just helped us get on the plane. It was unfair of them to close the check in desks early and on top of that to catch a plane the next day they wanted to charge and exorbitant fee. I Wii never fly SAS again."
Nevýhody: "Our ticket said economy, but it was a specific set of economy that did not include any baggage. If we were warned prior we could have purchased it for significantly cheaper. Our ticket was not clear and it cost us 175usd for two bags at the airport. Very disappointing"
Výhody: "Easy boarding"
Nevýhody: "Seat width"
Výhody: "I was only charged half the price for my checked suitcase on the return flight - after I called SAS the day before departure."
Nevýhody: "It doesn't really matter that other aspects of the flight were ok when I had to pay £60.00 for my one regular-size suitcase, and I don't find out until I am standing at the check-in counter. Why do travelers have to pay for checked luggage, at all?"
Výhody: "Not much to say on a positive note, I want to avoid this airline if I can."
Nevýhody: "Three and a half hour flight and all they offer free is coffee and soft drinks! The economy seats are small and the flight attendants are indifferent, until it's time to promote their duty free products. Find an airline with better customer service."
Výhody: "There was nothing positive in this experience. Oh, the flight was safe and no one was injured?"
Nevýhody: "Charged for checked bag on international flight. Late departure. Only food was a small cup of water on a 3+ hour, lunch time flight -- not even a bag of pretzels. Late arrival with short connection and flight attendant directed us to wrong gate. When we reached final destination, only one of two checked bags showed up."
Výhody: "Comfy seats. Good good service. Great video options."
Nevýhody: "SAS staff seems sort of cold and cranky."
Nevýhody: "Lost my luggage when the other 3 people who I am traveling with got theirs. Not sure what went wrong there. No SAS personnel was available, actually there was no airline counter even. I filed a lost and found report at the airport. I will contact the airline , hope they will find my bags or at least provide vouchers for my one week vacation."
Výhody: "I had a window seat with a view of New York City as we flew North."
Nevýhody: "The sound quality of the earphones was so poor that I could not understand most of the dialogue of the film that I watched."
Výhody: "Two 20-something young ladies tried to figure out system, individual issues while rest of us stood and watched versus passing through loading area. In addition, delayed due to short handed baggage loading crew. Flight was one hour late departing. Luggage did not make connecting flight to London. No wifi either."
Nevýhody: "Smooth flight."
Nevýhody: "Small, uncomfortable seats which is tough for a long fight."
Nevýhody: "Mostly junk food"
Nevýhody: "Delay after delay. Screaming kid the whole flight. Could not sleep."
Výhody: "On time and courtesy"
Výhody: "I was offered pizza and promised to get my money back as I would¨t reach my destination anyway. Still waiting for my enquiry about money,"
Nevýhody: "The plane is very old and I¨ve been expecting this to happen. I wish they could set in a modern plane on this distance as the train also don¨t offer a proper connection."
Výhody: "Overall excellent"
Nevýhody: "1) on the plane, they announced a choice of two meals and I enquired why did I get one without choice and they told me the second choice was an option only for 'economy plus' !! That was a rude situation....I felt cheated and then insulted . 2) CPH - Nice : The breakfast or the included orange drink gave me an upset stomach and bad case of Hemorroides. 3) I accepted a glass of tomatoe juice and when I asked for a coke with my lunch , the stewardess said I had only right to one drink and would have to pay the rest....really ? - wine used to be free and now a glass costs $4...really ?? 4) I arrived at CPH airport for my transfer .. the flight was yet not on the screen but no one gave any instruction and no officials of any kind were around to enquire....a cleaning crew finally directed me correctly. 5) the security line in New York to board was ridiculously long...someone shouted to take off our smelly shoes...really ?? 6) most were directed to the right with four snaking unending lines to one security check . From time to time others were directly directed ed to the left where there was no line and option of two security checks. Half way through my wait , most were directed to the left and all who were 'late', were let out first to their gate. The whole experience before, on the plane and after was not worth the money...least of all a pleasant one."
Výhody: "crew was really nice and efficient"
Nevýhody: "no complimentary beverages"
Výhody: "Flight was not full so there was plenty of room."
Výhody: "Great friendly staff. The delay we had going up in the air was caught up before we landed."
Nevýhody: "The slight delay due to something not being able to lock."
Nevýhody: "to realise at the airport that they will charge me 70 EUR for one luggage for one way only is outrageous! it wasnt clear at all that there wasnt luggage included in the price of the ticket... all of my previous tickets bought via kayak and priceline were also with luggage included and we have understood the given price as including luggage! i find it very negative and very bad experience and feel robbed, this is not acceptable business approach. my suggestion is that you will refund me the extra cost for the luggage. thank you."
Výhody: "•Food was good •Wide variety on entertainment system"
Nevýhody: "•Second bag was $120 •Boarding by group number would be more efficient"
Výhody: "connection was easy and quick"
Nevýhody: "They lost my bag on a direct flight that was only two hours. Then said it would take 2-3 days to deliver I won't be in Austria 2-3 days. I am very angry and they did nothing to fix the situation just told me to call in the morning."
Výhody: "No delays, early landing which made my 50 minute layover seamless."
Nevýhody: "I have no complaints"
Nevýhody: "Only water or coffee/tea. Not even soda."
Výhody: "One magazine was not enough"
Nevýhody: "You expect me to vacation time trying to contact you about the items missing from my suitcase. I have read where I have seven days to report this. This happened on June 20 almost a month ago I am at home trying to straighten out this I had yet to even speak to anyone about The luggage items missing. Why would I miss out on my vacation trying to write you???"
Nevýhody: "We arrived in Newark, but our luggage did not. It was lost for 2 days. In this day and age of technology, there is no excuse."
Výhody: "On time bags made connection"
Nevýhody: "My long haul flight was delayed by two hours and ten minutes. I only had 2 hours and twenty minutes between flights at CPH. When we landed, we were assured our flight would be held. I got off my first SAS flight with 15 minutes to make it to a gate 20 minutes away. I will point out I was going to another SAS flight. I booked it, even running when I could. My flight took off without me even though I was only three minutes late and had been assured the flight would be held. At least 12 other people were in the same boat. My rescheduled flight had me do yet another layover and I arrived in Warsaw a full 6 hours late. All because SAS was incompetent to hold their flight for a few minutes."
Výhody: "The size of hand luggage"
Výhody: "Major flight delay"
Nevýhody: "Everything ans basically no updates or info about what was happening."
Nevýhody: "5 hour of delay!!!! For the second time in the same flight"
Výhody: "leg room, crew and flight comfort inc access to toilets was better than BA! (No business class hogging the front toilet)"
Nevýhody: "Boarding was slow and crowded, and flight was from a remote gate which is always less comfortable than an air-bridge much worse than BA"
Výhody: "The crew on the plane handled the difficulties of a passenger well."
Nevýhody: "The repeated delays and mix up with seats which then led to an irate passenger who made ALL of us miserable. She was moved next to my daughters and took her anger out on them by yelling and demanding things most of the flight."
Nevýhody: "Flight was delayed. Very little communication"
Výhody: "Crew bright polite and friendly. Professional"
Nevýhody: "Not being easyjet. Terribly inefficient self check in for bag drop. Manchester airport appalling as usual. Not enough easiest staff to help with machines going wrong all time. Huge slow queues. Stupid idea for these machines. Slower than old system and you still need to pay staff."
Nevýhody: "The flight came in late, but we only found out later.If we’d been told we could have gone for a drink, or at least found somewhere to sit for a while, rather than standing for an unacceptable time!"
Výhody: "Sadly the best bit was landing and the pilot aborting and taking off again. Beats usual thrill seekers"
Výhody: "Great that cabin bags were offered to go in the hold"
Nevýhody: "Having boarded on time, seemed to take ages taxiing around before lift off, hence delayed start and late arrival on an already late evening flight."
Výhody: "Very friendly experience...The crew members were courteous!!!"
Nevýhody: "Amazing experience...."
Výhody: "Flight on time and arrived ahead of time"
Nevýhody: "Not having to put our hand luggage in the hold and delaying our journey home"
Výhody: "Boarding was very fast compared to most other flights. Crew was friendly. Flight was smooth and on time."
Nevýhody: "Honestly - a bunch of drunk Scandinavians all around me. Very noisy and smelling so much from the alcohol, I almost got sick. Luckily, a very short flight. The guy behind me was very rude to the crew. Crew member handled him well. Was worried about him throwing up on me. Rest of flight was good."
Výhody: "The EasyJet staff both in LGW & PRG were excellent. I felt they went out of their way to accommodate our needs. They were all friendly and professional. EasyJet will be our go to airline for our flights to London and back."
Nevýhody: "Though I’m not sure it is easyjet’s Fault, I didn’t like that in LGW the board said the flight was delayed an hour, but left on time. Could have gone horribly wrong had we procrastinated thinking that we had extra time."
Výhody: "It was on time"
Nevýhody: "Bad Terminal and riude check in staff. Sell dear gin tonic and no lemon. hostesses refused to remove used cups for three hours and 3 trequests. Real shame! I took my cups to the gulley myself!!"
Výhody: "Fast flight"
Nevýhody: "Standing around 30 minutes in gate before boarding."
Výhody: "All good"
Výhody: "The flight to be on time for once"
Nevýhody: "That this flight is ALWAYS LATE"
Výhody: "Didn’t die"
Nevýhody: "Hour late Packed like cattle into waiting line Had to walk 10 miles to baggage claim"
Nevýhody: "Ripped off on baggage overweight charge. $135.00 for 16lbs overweight. The entire flight was down right miserable because it was not just cold it was artic. Flight crew and check-in crew were unfriendly. Will never use Kiwi.com or easyJet again."
Výhody: "Usual practical easyJet service."
Nevýhody: "Long queue for passport control in Basel. What's going on with that?"
Výhody: "Not much"
Nevýhody: "Froze through out the flight. Total rip off on baggage fees 8 kilos over cost me $140"
Výhody: "Everything waa straightforward. No major issues."
Nevýhody: "Our seats did not recline. In addition, the gate to board at the Amsterdam airport would benefit from more chairs as everyone was waiting in a line for some time while waiting to board."
Nevýhody: "We were three and a quarter hours delayed"
Výhody: "Staff were pleasant and the pilot did an excellent job in difficult weather conditions"
Nevýhody: "The flight was not stocked with sufficient food and had run out of sandwiches by row 3. Considering food is purchased for an additional fee this is surely makes poor business sense aside from being frustrating for passengers on a 3 hour flight plus a delay. Flights were very expensive especially when factoring in that we had to pay to check a bag, to select seats and to purchase food and drink. Worked out as terrible value for money when compared with an Emirates flight to New Zealand."
Nevýhody: "forced to have cabin bag taken away as hold luggage when they ran out of over head space athough it was small enough to fit under seat - very rude Easyjet staff at boarding who did not want to understand situation. thanks to being delayed by hold luggage pick up missed my connecting journey"
Nevýhody: "My luggage was lost possible it was stolen by the checkin desk, and they are not helping but a very minute amount"
Výhody: "The crew was nice"
Nevýhody: "They had us stuck on a bus with no air flow on the tarmac for quite a bit while they sorted things out"
Výhody: "Newer clean plane, courteous service, Fairly easy process and they do offer the electronic boarding pass - which is a big plus for me. Left a bit late -- but made up for it in flight and got to destination in time. Overall, I would recommend."
Nevýhody: "No show stoppers just keep in mind this is a typical budget airline deal. They have extra charges to choose your seat, for bags, food & drinks onboard etc. And there is no entertainment. Know that, and you're ok."
Výhody: "Once I got to the plane, everything was fine. The crew did their best to accommodate everyone. ."
Nevýhody: "It was getting there that was a pain. I am a handicapped passenger, traveling alone, walking on a cane. When you enter Terminal 1, you have to turn left and walk about 150 meters to an "assistance station" to get a wheelchair before you even check in for the flight. So for me it was walk 150 meters to wait for a wheelchair, be wheeled back to the airline's desk to check in, then go back the way you came to pass through security. (By the way, in the UK, you must remove all gels for a separate inspection, meaning toothpaste and shampoo, and they must be 100ml or less, or else you must check the bag.) After that rigmarole, you don't even go to the gate, because the flight doesn't have a gate assignment until about 35 minutes before departure. Then I had to climb stairs to get to the cabin. Shouldn't an airport in a market this large have jet bridges for every flight?"
Nevýhody: "It seems to be a particular quirk of British Airports that gates are not announced until shortly before flight departure. I really dislike this because instead of making one's way direct to the gate and relaxing at the gate, one must wait in a crowded "shopping mall" with no view of the aircraft, and then when the gate is announced, make a mad rush to the gate. The rest of the world can give the gate well ahead of time, why can't Britain do the same?"
Výhody: "The crew in Iceland tried very hard to make the best of a bad situation that they did not create."
Nevýhody: "Our Easy Jet flight from Reykjavik to Geneva was cancelled because the plane that the company sent over from Geneva was about 15 seats too small. The ground crew told us that all rows after 26 did not exist. At first, this was characterized as an overbooking, which probably made me more angry than the subsequent explanation that the plane from Geneva had maintenance problems, and that passengers from Geneva to Reykjavik had suffered the same fate. The real problem here is that Easy Jet lacks problem solvers. We watched a bag jam-up the conveyer from the check in to wherever it goes from there. Ticket agent after ticket agent tried to fix it until one got lucky. Where was the person with a toolbox who knew about these things? Likewise, with our situation, there should have been a customer service specialist who had seen this type of problem and knew just what to do. Instead, the ground crew, friendly as they were, really just made a lot of phone calls for us and tried to be empathetic. We'll be filing a claim for compensation and hopefully Easy Jet can make some improvements."
Výhody: "The cabin staff were awesome, and a credit to the company"
Nevýhody: "Nothing, all good"
Výhody: "Mostly one time and fit my budget"
Nevýhody: "Asking passenger to fit the laptop bag in to the cabin baggage is ridiculous when you know that it will be taken out after boarding"
Výhody: "Clean cabin."
Nevýhody: "I always seem to sit next to an obese passenger who simply cannot fit in one seat (so they spill into mine)."
Výhody: "Friendly and competent crew."
Nevýhody: "Everything costs money"
Nevýhody: "Stupidly long wait"
Výhody: "Silly not being allowed a small handbag like Ryan air does now . I prefer them now ! It was always easy jet before"
Výhody: "Slight delay in boarding which seemed due to ground staff shortage resulting in 30 minute delayed departure, but overall the flight was good - no complaints."
Výhody: "Aircabin crew were amazing. Warren, Chris and Louise. Thank you so much."
Výhody: "Gave us.hard time with the hand laggage"
Nevýhody: "Flight was delayed for 1.5 hours on the runway. We were told we would receive a free beverage and snack however the cart never made it down to the end half of the plane so we couldn't even get a drink of water for almost 4 hours until we landed. The crew did not name any apologies and a woman in the row next to me pressed the assistance button to ask a question and they completely ignored her until we landed."
Výhody: "The crew were lovely; very friendly and helpful. Comfortable flight; lovely food."
Výhody: "Kind crew, easy boarding and comfortable flight."
Výhody: "El vuelo estuvo aceptable, y la atención del personal en el aeropuerto fue bueno."
Nevýhody: "El abordaje fue desagradable. Estaba lloviendo mucho, hacía frío y abordamos desde el aire libre. Salimos desde la sala de espera, nos movilizaron en un autobús, que duró mucho tiempo en partir ya con las personas sobre él, y con las puertas abiertas. Después, la salida del autobús y el abordaje, lloviendo, fue muy desorganizada."
Výhody: "Crew on board friendly."
Nevýhody: "Not easy for seniors with medium computer skills. Took me ages to checkin online. I got help from a youth! Check in at airport i did not know had to pay for luggage. Checkin staff talked down to me and had to go to bank for euros. Still not friendly and sent me with my backpack to odd size luggage. Overall did not find EASY and will probably not use again. Be more senior friendly and understanding please."
Výhody: "Staff were excellent. Very friendly and nothing was a problem."
Nevýhody: "Everything had to be paid for. Not even a free drink of water."
Výhody: "Flights were on time. Boarding was quick with front and rear boarding."
Nevýhody: "Tight seats."
Výhody: "It was on time"
Great airline feels a lot more expensive than other budget airlines. No complaints whatsoever
I was not boarded because i was positive on my pcr test
Too many hours of delay ( 4)
Výhody: "Seats are ok but unable to recline"
Nevýhody: "Keep up the good work"
Nevýhody: "Very very bad."
Výhody: "The crew was ok. The seats no conmfortable."
Nevýhody: "Every time the same problems. Bording we have to wait almost an hour and then all the people have to wait for the bus in a very Small place(like animals) then at the bus... waiting in a full one untill someone says ok to ride.."
Výhody: "The food options were amazing and the wine was very nice!"
Výhody: "Boarding took forever and we were an hour late"
Nevýhody: "Start boarding time 30min before it is set to fly instead of doing when we are supposed to take off"
Výhody: "Absolutely nothing"
Výhody: "We had an eventless and safe flight and it was not too cold on the plane."
Nevýhody: "There was no paper towel in the toilet, the water for the tee was not warm enough to have tee. We have been told to have 10-20 min delay we arrived much later. And the intonation of the speaking stewardess was so annoying that you could not listen to it :( These are minor things but can change the customer experience."
Výhody: "It's the cheapest you can get"
Nevýhody: "They split me and my wife on porpuse to force me to buy the option to choose my seating. The leg space is tiny and the chairs won't recline so it's super uncomfortable. Flight times are shitty. Te leave early in the morning so you can barely get some sleep at night. Nor on the plane. They don't any serve food or even water and let you dry up. You can buy overpriced food and beverage onboard. My purchase from the duty free was stolen and they didn't help me handle the problem. Awful experience."
Výhody: "Budget friendliness"
Výhody: "One of the very rare on-time, efficient and smooth flights with Wizzair. Check-in was fairly quick and incident-free, despite some of the other passengers reporting problems with the procedures and the staff. Boarding was quick and the flight actually arrived 10 minutes earlier than scheduled."
Nevýhody: "As usual, the cabin crew is adequately polite, but not overly friendly, the food & beverage range is mediocre and overpriced at best and the entertainment is virtually non-existent."
Nevýhody: "Delay on departure and no bus at arrival"
Výhody: "Once boarding started it was very fast and flight left shortly after"
Nevýhody: "Seats are very uncomfortable"
Nevýhody: "Application instruction on baggage hande king and que to boarding."
Výhody: "The crew was really nice"
Nevýhody: "1h30 delay for no specific reason is unacceptable"
Výhody: "All and all great value for the money"
Výhody: "The air hosts and hostesses were very polite and courteous."
Nevýhody: "The flight was delayed by an hour which meant we missed a connecting bus journey. The space in the seat is very limited and cramped, I was very uncomfortable in the chair with my knees pushed into the back of the seat in front. I am 6ft 1in which is tall but not that tall. Anyone taller might not be able to get into the seat at all. There was a problem with the website so we couldn't check in online and we had tried to change our flight a few days earlier but the website again didn't work, we tried to call a call centre whose number was on there, didn't work."
Výhody: "The Check in was nice and polite"
Nevýhody: "1. There was a delay in the flight. 2. The landing was horrible 3. The boarding was delayed. 4. The plane was not comfortable ."
Nevýhody: "1. The check in was delayed and very chaotic. 2. The landing was horrible 3. The plane was not comfortable ."
Výhody: "Got me to where I was going and the airline stewards were polite and helpful."
Nevýhody: "Like all budget airlines, Wizzair has low fares and anything else is a nickel and dime game. When did a cup of coffee cost anything? Is this the norm? I would not know. I travel with a musical instrument (guitar) in a soft case. Easily fits in overhead bin compartments. The airline would not allow me to carry it on (only recourse was to purchase a second seat for it). I was forced to pay a baggage fee (around $70 u.s.dollars). For what? To pray it doesn't come back to me damaged? To their credit, it did not..."
Výhody: "Everything was ok"
Nevýhody: "Unconfortable sears. The seats cannot be moved back. The table is too high. I have traveled a lot but never seen tables at this height (above the chest). No entertainment, no wifi, and no food, but that's ok. After all, it's a low cost floght although many other low cost companies have wifi and entertaonments via mobile devices."
Výhody: "The crew was very nice. The flight was ok"
Nevýhody: "Not much of a food choice.."
Výhody: "Staff was nice and felt bad for their company’s policy."
Nevýhody: "I was charged $45 US dollars to print my boarding pass!!! I’m used to only being able to check in 24 hours before my flight. I found out that I cannot print my boarding pass within 48 hours of my flight. I was monitarily RAPED and will be disputing these charges! Boo on you Wizz Air....aka f*ckwads."
Nevýhody: "You have to inform the customers, that company needs you to have a visa"
Výhody: "The flight was overbooked so they took my wife of the flight"
Výhody: "Nothing really"
Nevýhody: "The staff took ages boarding us because they were obsessed with trying to scalp people for exceeding baggage limits. Nothing free aboard, no entertainment, the seats were uncomfortable too."
Výhody: "There wasn't any delays, perfect landing"
Nevýhody: "Flight delayed by more than 2 hours, additional 40 minutes in the plain before departure. At least 30 minutes until doors opened. Overall huge delay that totally killed my business day."
Výhody: "Quickest in & out procedure at both BUD and LTN in a long time and a super pretty flight attendant."
Výhody: "Absolutely nothing"
Nevýhody: "I asked upon check in 2 times about my backpack, the representative said its ok 100% to take it on board. At the gate they suddenly say i need to pay now , left me no choice but to pay 60(!) poumd from a small bag!!! The gate representative, Rose is her name, seemed like just a sales person, she didnt even care what i said, and said “ its your fault and tour responsibility “. “Please pay or you wont be able to board” she said. Yes, like a bully, demanded for money, or else.... Worst service i had ever experienced in my 16 years of traveling."
Nevýhody: "-Crew were very rude, check in crew and flight attendants -Luggage and checking in fees not advertised enough. Too many people getting their money stolen by Wizz Air. - Boarding extremely chaotic and not organized."
Výhody: "Price price price"
Nevýhody: "Messy boarding"
Nevýhody: "Lost our baggage, took a day to get it. Paying to sit next to your travel partner is ridiculous."
Výhody: "grea air line always on time staff are friendly"
Výhody: "Cheap flights and convenient airport"
Nevýhody: "Seats uncomfortable and hot"
Výhody: "Cabin Crew and Pilot did their best"
Nevýhody: "Flight was delayed and landed in Birmingham instead of Luton, due to Luton being closed at midnight"
Výhody: "Crew were friendly! The app for the journey is good."
Nevýhody: "announcements a little muffled. A delay caused us to wait on the bus for a good half an hour which was somewhat uncomfy, and the plane was very warm. couldn't take my shoulder bag on as well even though I could've put it under the chair, which I feel like is a sneaky way of making you pay for the speedy boarding thing."
Nevýhody: "Terrible service and the fact that you can't check in st the airport without paying is absurd. Absolutely terrible. Implant policy"
Výhody: "nice servers"
Nevýhody: "no kosher food for free"
Nevýhody: "i would seem that evey Wiss-Air Flight on the route we were on is always late, stuck on the tarmac in a bus in 30degs with NO aircon is not on."
Výhody: "The plane and crew from Pilots to Flight staff more than perfect. We was kept informed all the way as take off was perfect, and the landing at London Luton was the best have ever had as you normally land land then get an extra hard heavy jerk to slow us down extra hard braking. The Pilots of W6 4503 on 23rd of August 2017 is a credit to your company as they landed without the extra hard braking you normally get. Those pilots both of them should teach the other pilots's of your company how both of the pilots did it, and even teach other airline pilots the same IT WAS A VERY SMOOTH LANDING. Give the pilot's a commendation or an award as I would like those pilot's on any of my flights I have in the future. You can let them know it was me that told you to credit them in the highest award they can get please. Let their bosses, and company owners know this as well. So maybe if you call them in the office for something PLEASE CREDIT THEM for the PERFECT LANDING MORE THAN A CREDIT TO YOUR COMPANY as I put that ion bold to enforsize a perfect landing."
Nevýhody: "I was in 24B middle seat which was very cramped as the seat too small and back of seat too low, knee area not enough, no chance of getting to sleep as you cannot get comfortable enough as you cannot even sleep on the tray, kids screaming all around me, people behind me kept kicking moving my seat, people in front of me too loud Bulgarian's. At Varna airport me and others queued up in check in 2 and 3 patiently, and after about 20 minutes queuing two people jumped the queue in check in 1 as the second guy I had to tell him we have been waiting you cannot jump the queue and to go to the back of the queue, and a guy walked straight into check in 1 before check in 2 and 3 was opened and got his bag done, and a big group of people with prams etc was not even in check in lane 1 where they was sorted out well before us queuing as they just turned up and got there bag etc slips on the prams etc. A lot of the information on board was in Bulgarian and not in English only a very small thing NOT TO BLAME THE PLANE STAFF in any way."
Nevýhody: "We arrived at a field in Israel with 2 backpacks and did not charge us extra, but on the way back they decided to charge us at the last minute for the same cases we had arrived with. Nothing we said helped and the attitude was cold and hard. The flight was good"
Nevýhody: "I didn't eat No entertainment"
Výhody: "Seats were perfectly adequate, about what you expect on a budget flight. Flight attendants were very pleasant."
Nevýhody: "Boarding involved a long wait standing on the tarmac in the sun."
Nevýhody: "Despite long delay, there were no announcements by the staff about the delay until we were already almost 40 minutes past our original departure time. No water or food was distributed to the passengers despite the delay. Delay was not wizzair's fault but there was no customer service to speak off."
The worst flight we ever had..I ve been attack by another passenger who just throw à bag to me for no reason ...I ask the fligjt attendant to do something...she havent ..she was as rude as the passenger and told me if im not happy à The door is still open I can get out of the plane...it was one of the first time also I 've pay à big extra to have confort sent...and its been hell... I think it was like an extra about 56 euros total ... I regret that I paid for this extra....and for what I get..I deserve respect ....
Nevýhody: "Everything. The initial flights was significantly delayed without anyone updating the passengers at the gate. The crew was rude when asked questions about connecting flights. And they lost our baggage."
Výhody: "Nothing to really like when the flight takes off 45 minutes later... without a solid reason why. They only apologized after we landed.. as if it was nothing."
Nevýhody: "Required to check a bag for $80, flight was delayed, almost missed connection, bags did not make the connection and flew the next day, spent at least the first day of trips waiting for bags to arrive, still haven't. Spent a lot of waiting on busses to get to the terminals with very rude personnel."
Nevýhody: "Check in process"
Výhody: "Normal usual smooth travel experience"
Výhody: "Missed connection in Prague because of delay and it took an hour and a half to get anyone to help us."
Nevýhody: "1 hour delay ☹️"
Nevýhody: "planes are old"
Nevýhody: "no legs room delay at bording delay to get to Praha"
Nevýhody: "Flight was late ~ 1h"
Nevýhody: "Terrible seats. You are allowed to check 1 bag. They don’t tell you not more than 20kg. Mine was 22 and they make me pay €12 for overweight."
Výhody: "Short queue, free inflight meal, new planes"
Výhody: "Nice staff, smooth flight"
Nevýhody: "Everything took ages, no one spoke to us, like time to board the plane, or we are landing...."
Výhody: "Daily flight"
Nevýhody: "No service at all, feels like low cost"
Výhody: "That we finally arrived"
Nevýhody: "The airplane is old. The sits are narrow (the most narrow sits I ever experienced on a plane)."
Výhody: "Crew was very helpful."
Nevýhody: "The plane was a bit cramped."
Nevýhody: "The crew were not nice... talked to us in a Horrible way. There weren't any blankets"
Nevýhody: "Leg room is very small, unusual for 737. Highly not comfortable"
Výhody: "The flight was quiet and peaceful."
Nevýhody: "There was no room for my legs ( a 1.78 cm tall guy), and if you are taller than that you will not be able to sit comfortably at all!"
Výhody: "Short flight and nice crew, boarding was organized and easy"
Nevýhody: "Late departure, old plane, tight seats, no online check in"
Nevýhody: "My flight was delayed by several hours due to disruption at Gatwick which is by no means airlines fault. But what's unforgivable in modern age in the inability to check in online or at the airport's terminals without visiting the check in desk. This meant that even though I had no luggage to checkin, still had to wait in 1.5 hour queue to then go to the only desk available for my 20 secs checking and issue of the boarding pass. What a waste of time! (flew from Gatwick as apparently online checkin is available when flying from some other airports)"
Výhody: "Flight was running lates and it was very warm. It was very difficult to hear the announcements."
Nevýhody: "Everyone was very polite and friendly."
Výhody: "Nothing. Probably the last time I will fly with them."
Nevýhody: "Huge delays. We had connections but they forced us to do check-in for every leg separately. Long queues. In both flights unexplained delays. We sat in the plain for two hours and they did not explained why."
Výhody: "The crew was very pleasant"
Nevýhody: "The seats were uncomfortable, and air conditioning was turned off when we boarded so we were very congested inside and couldn't breathe."
Výhody: "Didn't have to pay to check a bag."
Nevýhody: "Seats were cramped."
Výhody: "Crew was polite and kind."
Nevýhody: "Delay of flight by 1hr. No entertainment. No free food and food purchased also not good."
Nevýhody: "We had issues after take off which scared the whole plane and had us looking at one another in worry. Then had engine issues again when descending that were absolutely terrifying the whole plane was yelling and crying, very trematic. I have flown 100's of times and have never in my life experienced something like this. The landing itself was also horrible as we just basically smacked the ground. If you can fly a different airline do so! I think quite possibly these aircrafts are over due to be retired and the company does not maintain the safety of them."
Nevýhody: "When I bought a Czech Air flight, I thought I was getting Czech Air- but no, it was SmartWings, their budget buddy whose seats are literally squeezed together from all directions. Do not fly this airline if you are anything but short and skinny. There are zero amenities for free- which, again, would not have been the case on Czech Airlines. The nonchalant crew attitude from start to finish did not help the experience, nor did the lack of signage to find the airline's check in at Gatwick.."
Nevýhody: "They checked us into the wrong gate. We then had to walk upast and down stairs and across the tarmac to get on the plane. My husband have low blood pressure problems and problems with stairs. There was no consideration."
Výhody: "Price point was good, staff was friendly and helpful. Overall the people working here are excellent, but they're clearly fighting an uphill battle against the company's systems/tech"
Nevýhody: "*The online check in didn't work, so I wasn't sure if I actually had a flight until I got to the airport. *Upon arriving at the airport, the flight number had changed, which added to confusion. *Upon boarding aircraft, I realized I was assigned row 32... in a 25 row plane. I guess I was the first to realize this, as when I pointed it out to a flight attendant, she conferred briefly with a coworker and then they declared it was open seating. *The beverage service took so long that they never got to my row."
Nevýhody: "totally fine for a week end trip when you don't need much luggage. I wouldn't fly if luggage is an issue or on a flight longer than 2 hours as it's a discount airline and space is limited onboard."
Výhody: "All went smoothly as usually. Flight was on time. There were beautiful Czech stewardesses on board."
Výhody: "Plane arrived on time."
Nevýhody: "Backup at security almost made us miss our flight. Too hectic."
Nevýhody: "One of the worst trip I was struggling between the samrtwings and flight network.com trying to book the seats but no one was able to help me .espically flight network.com they gave a lot of wrong information. It was nightmare!!!!"
Nevýhody: "The Flight late 3 shouts. There is no food. The sits were so close."
Nevýhody: "Flight was delayed. There was no communication of the fact it was delayed or for how long. Once boarding was completed, 1 hour late, we sat in the plane for a further 30 minutes without any communication of the cause of the delay or when we were going to leave. In fact, when the flight actually pulled back from the gate, several people were standing, or in the rest room, having given up on the flight actually departing. Once on the plane, the cabin service was so slow that they were only to serve the first 20 rows before they had to pack up because the plane was about to land. An airline to avoid ..."
Nevýhody: "Spent your and a half in line for check in. Put us in the last sit, was verry verry crowded. No food or drinks. No entertainment."
Výhody: "The staff was polite."
Nevýhody: "The delay in boarding. The unexplained delay in takeoff. They do not share information with passengers at all!!! Very low quality cold cheese sandwich. Only cheese sandwich to choose from despite the menu. Room temperature Cola zero. Unable to do webchekin? why? This company flies so much..why there is no online check in????! why? The leg room is extremely poor. Everything squeezed. The last seats near at the end of te aircraft are 90 degrees straight!! more than 90...they actually lean forward a bit...I sat there! is hould know impossilbe! I'm sorry...i have to put this company to my black list..."
Nevýhody: "Original departure time: 21h55 Effective: 24h Delay without any apologize or compensation. I asked for a bottle of water but they sad only for sell."
Výhody: "Efficient and timely flight"
Nevýhody: "We were seated in the exit row but did not know this meant that our towels and jackets would be taken from us for landing. It was sooo cold on that plane and very uncomfortable"
Nevýhody: "Terrible experience. They do not allow to bring your own water to the airplane and they denied to give me a glass of water. Also they lost my baggage and returne it to me 4 days later."
Výhody: "Staff were nice and Great value for money."
Nevýhody: "Ran hours late with pasangers sitting outside boarding gate with no seating or information. ( or compensation)"
Nevýhody: "The boarding to the plane was 40 minuets late, the plane was crowded and small, there was no food and no entertainment what so ever."
Nevýhody: "It took me 17 hours to get from Israel to Warsaw!!!"
Nevýhody: "No entertainment at all, no outlets, and all of the food was for purchase. There was no indication whatsoever that we would need to purchase food onboard (most airlines provide free drinks), and the worst part was that there was no free potable water. And, the crew were not at all nice about it. Honestly, I'd like back the 2 euros I had to spend on getting a bottle of water!"
Nevýhody: "Couldn't check in online and they were late taking off - also they said the flight was 14:20, gatwick airport website was 14:40 and when told to go to the boarding gate and board, they weren't boarding"
Nevýhody: "Both flight were late"