clean n seat legroom was spacious
Výhody: "Everything was comfortable."
Nevýhody: "I can't think of anything."
Výhody: "Excelente atención, bebidas y comida durante toco el viaje"
Nevýhody: "Todo bien"
Výhody: "Food was great and abundant. Frequent service"
Nevýhody: "Seats are too tight for such a long flight"
Výhody: "Crew was great, food was great, timing was great! (Got to LAX about 45min prior to scheduled arrival), however seats are very narrow!! Good enough for a short (2-5 hour) flight but definitely not for a transatlantic one!"
Nevýhody: "Everything great but the seats..don’t expect too much of a leg room in the 777 Boeing...unless you get the exit row in economy or you book a business class!"
Výhody: "The seat was much better than other airlines' economy seats. Great food and lots of it. Excellent attendants. Zurich is the best planned airport for changing to next flight. I'm going to try to use Swiss as often as I can."
Nevýhody: "Free Wifi."
Výhody: "The boarding process was much easier and faster. No delayed flights."
Nevýhody: "I used the laboratory before takeoff as I was one of the first people on the plane and I forgot to go before I boarded. The hand soap container was empty and I had to tell one of the crew. Shouldn’t that have been taken care of before boarding passengers?"
Výhody: "The flight was smooth and on time. The flight crew did everything alright."
Nevýhody: "Connecting flights. All lies, no cooperation. Not a small airport as it takes nearly half an hour to get to Gate E. Too few characters allowed to explain all we went thru."
Nevýhody: "First plane from Barcelona to Zurich was turned around mid flight for medical emergency. Missed connection flight and had to wait 24 hours for next flight to LA."
Výhody: "The flight waited for us as transit after delay of the firs flight from Munich"
Nevýhody: "1. the food was a disaster. 2. The noise on the flight from a group of passengers was terrible, no way to sleep or rest. 3. The staff did not try to calm the people the steward laugh me when I complained.."
Výhody: "Swiss quality, punctuality and reliability."
Nevýhody: "No negatives."
Nevýhody: "They ran out of the dinner with meat option. They offered sandwiches to some people as a snack but not sure why some people got them. The crew is okay not that friendly."
Výhody: "I got a surprise upgrade to Business Class where the service, food, and comfort were all excellent."
Nevýhody: "Flight was delayed for almost an hour while we were on board. (ultimately not the airline's fault), If I hadn't been in Business class, it would have been very uncomfortable."
Výhody: "Good seats for my wife and i: window and aisle seat"
Nevýhody: "Only glass of water free...coffee is 3.50"
Výhody: "Crew members were polite and efficient. Entertainment system kept us engaged for our 12 hour trip."
Nevýhody: "Horrible boarding and check-in. I fly internationally for business. This by far and away was the worst experience ever. There were 2 parts to our travels. Flight from Dusseldorf to Zurich, then Zurich to Los Angeles. in Dusseldorf, SWISS oversold the plane by 25 passengers. It was unbelievable, SWISS was randomly determining who would not fly and miss their other connecting flights in Zurich. It was by shear luck that we were able to keep our original reservation. SWISS needs to realize that this type of problem is serious. I can't imagine every flying SWISS again."
Výhody: "Checkin was smooth, cabin crew and service was great. Absolutely no complaints."
Nevýhody: "Nothing. All was exceptionally good."
Nevýhody: "The flight was delayed 30 minutes. Not once did we hear an apology. They also changed the gate on us last minute and didn’t communicate. We discovered accidentally"
Výhody: "Great service & lots of room to sleep"
Výhody: "choice of movies were very bad"
Nevýhody: "I didn't get my kosher food that I ordered"
Nevýhody: "Roughest flight ever, many people got sick, too much turbulence to fly"
Výhody: "The flight ,food entertainment was very good. But I don't understand the SWISS airline logic. When I did the check in in Prague and got my boarding pass the told me that the system picked me to have the additional random checkup at Zurich airport. Its ok. If it’s done for security reason why to tell the people ahead of time that they will have additional checkup of bags and personal stuff. If you want to do it for security reason do it ( I want to be safe) but don’t do it for the check mark , it doesn’t make any sense and doesn’t protect us."
Výhody: "The attention to Detail during the entire flight. Sure beats the US flights!"
Výhody: "Flight attendants helpful, efficient, food was good. Leg room more than adequate."
Nevýhody: "Seats too small."
Výhody: "Got bumped to business class."
Nevýhody: "What's not to like about that?"
Výhody: "The flight attendant told me I had to keep my seat upright throughout dinner so the person behind me could eat. I wanted to sleep and couldn't do so without reclining. The seats are tight but I was in the economy plus section so I thought she should have let me recline instead of physically moving my seat upright. And for someone who cared so much about the seat at dinner no one cared about me the rest of the flight. I slept through breakfast and no one left me a tray even. Plus, I had my seat back the rest of the flight including landing which I didn't realize. Isn't it their job to ensure our seats are in upright positions in case we forget or don't realize? Just a very blasé crew."
Nevýhody: "See above regarding the crew. It's not that big of a deal but I really thought the crew was poor. Flight was short and easy enough though."
Výhody: "Crew was great."
Nevýhody: "My wife is strictly Hindu vegetarian. We had entered her food choice at Swiss web site months before. She didn't get the food while going to Zurich and coming back to Boston. She remained hungry both ways. Although we were in business class while coming."
Nevýhody: "Nasty landing, last 5 min plane dropped 4to 5 times for whatever reason. Felt like it was a sesna"
Výhody: "Relaxing, good entertainment."
Nevýhody: "Paid for upgrade seat and did not get the seat. Flight crew polite and professional."
Výhody: "Everything!! This airline is a huge breath of fresh (old?) air. It reminded me of how air travel used to be. No baggage charge - we only checked one bag. There was plenty of great food and drink - alcoholic drinks were free. We will definitely look to use SwissAir whenever possible."
Nevýhody: "The guy in front of me at the flight from Zurich to Newark..."
Výhody: "Crew was nice and I loved the TVs keeping us up to date on the flight and our connection. We were even early boarding."
Nevýhody: "Everything was good."
Výhody: "On time"
Nevýhody: "The airport at Vienna airport checked my hand luggage (and many others as well) on a scale. My was ok and I got a red tape stating that it was checked. At check in it was checked again. I have a very small roll on that I specifically bought for flying in Europe. I never had that in the US."
Výhody: "The flight was very good what I didnt like in that when i booked the flight it never said that my ticket wouldnt be able to add lifemiles for star alliance. That was only the reason i chose this airline. When i ask about my lifemiles the answer was that my class of ticket didnt get any lifemile. I felt cheated. You should put it somewhere visibly so the person knows before booking. If i knew it before i never chose this airline."
Nevýhody: "A gap between flights for 20 hours"
Výhody: "The flight attendants were very nice and the chocolates were nice. Food was mediocre and I'm not sure I'd take Swiss again."
Nevýhody: "Seat pitch was too small and the food didn't taste that great. I was lucky enough to get a whole row to myself but on the way back I did not and there is not a lot of room at all. And for an 11 hour flight it was really uncomfortable!"
Nevýhody: "Flight attendant spilled hot tea on me and he didn't help me out. The other flight atttendant assisted to my burns. I have 2ond degree burns on my arm from this incident."
Výhody: "Best flight in years. Attentive crew, very good food and wine, on time. Strongly recommended."
Výhody: "The attendants were cordial"
Nevýhody: "Even one member of the crew was not very nice with my young daughters."
Výhody: "Boarding and staff okay"
Nevýhody: "Terrible plane ; no room , the most miserable flight we have ever been on"
Nevýhody: "100% of our checked luggage was lost and two days into our one week biking trip in Sweden we have heard NOTHING from Swiss Air. No knowledge of where the four large bags are, no follow up and no help. Basically, we have been left with biking clothing and little hope that our bags will show up before we leave Sweden. Unacceptable and we will NEVER fly this airlines again."
Výhody: "Night flight. Food is fine."
Výhody: "The food and staff were very good."
Nevýhody: "You should board the plane from the back so people aren't climbing over each other. Paying to pick a seat is a huge turnoff. Economy very cramped. Lufthansa was better on that."
Výhody: "Seats very confortabile"
Nevýhody: "As I had bought the tickets via Air India for a SWISS flight, I was informed that I cannot upgrade to business class, even when I was ready to pay. Inspite of being a SENATOR with the Star Alliance's Miles and More program."
Wi-Fi didn’t work. Boarding was totally confusing. Guy next to me took more then his area. Constantly touching me pushing on me. Had a bag blocking getting out. Almost fell. Crew didn’t help
Nevýhody: "Klm is the best, even on a 40min they served small breakfast."
Výhody: "I was sorted on Row 3 and the drapes kept hitting the back of my head."
Nevýhody: "Move the drapes a few more inches back."
Nevýhody: "Boarding was crazy. Could not everyone in the gate area."
Nevýhody: "Seats in economy section are very close together . There is not enough room for knees...especially for such a long trip."
Výhody: "Service and crew amazing friendly and went out of the way to Make u feel special even the pilots gave updates thru out the flight"
Nevýhody: "Not being to help on the ground in Copenhagen with delta issues"
Nevýhody: "The KLM crew are always great serving and treating you. Well above many other airlines."
Výhody: "The crew was amazing, flight on schedule and good entertainment."
Nevýhody: "Space is just reasonable on a long flight, even if there's seats more spacious that you could choose if you pay more."
Výhody: "KLM never disappoints, the cabin crew was extremely kind and helpful!. The food was great, nice leg room in regular economy class, thousands of movies and tv shows...it was great!"
Nevýhody: "Well there was a LOT of turbulence but no one can control the weather and shout out to the pilot for giving us such a smooth landing a rough weather!"
Nevýhody: "Don’t be late"
Výhody: "Very professional"
Nevýhody: "Lost luggage"
Výhody: "Seat was good"
Nevýhody: "Depart on time (1 hour late), hostess put a laptop in the overhead, which fell out and hit me when the bin was opened"
Nevýhody: "They check for everything in the counter as if it was a low cost airline. If you go a kilo more over your baggage allowance you have to pay 100 eur. And for your cabin luggage you only have 12 kg that they check you twice and they have security staff at the airport specifically check in this."
Výhody: "Crew was great and professional."
Nevýhody: "Entertainment controls were outdated and confusing to operate. There were no charging ports."
Výhody: "The crew was great but the seat wasn't as comfortable and didn't have much leg room."
Výhody: "Being fed was amazing and watching free TV was great!"
Nevýhody: "I wish there were personal fans because it got uncomfortably hot sandwiched between people"
Výhody: "Seating is tight. The crew was great !"
Nevýhody: "As we landed we had to wait on the plane for an hour and a half because another plane (Spirit) was in our “parking spot.” This made it very difficult for people and connecting flights."
Výhody: "Very pleased with KLM - efficiency all round and especially the baggage handling at Schipol swhere I had 20 minutes to transfer and my baggage came back with me to the UK which is no mean feat given the hustle and bustle of such a large airport"
Nevýhody: "No downsides at all"
Výhody: "Friendly and efficient crew. I travel KLM often and always enjoy the flights."
Nevýhody: "There were several flight delays and gates were changes a few times."
Nevýhody: "My suitcase didn't come with the airline."
Nevýhody: "None of our 4 checked bags arrived with us. This was despite ample connection time (2+ hours) in Amsterdam."
Výhody: "Nothing to mention"
Nevýhody: "Crew was rude when I asked if there was a vegetarian option for the snack. I did request special meals for the trip. Even if they did not have a vegetarian option, they don't need to be rude!! Boarding was ridiculous. we were supposed to form a line and wait. Would have been a lot better if they boarded by seat numbers. Also they made me check in my fairly small and light carry on bag resulting in its contents arriving broken!"
Výhody: "short, sweet and to the point. 1+ hour flight is usually an easy hop."
Výhody: "Staff very pleasant"
Nevýhody: "Evening snack was not the greatest breakfast was pretty food"
Výhody: "Excellent service. A meal , drink and a coffee included which we were not expecting."
Výhody: "The seats seemed to have more space on this plane which was nice."
Nevýhody: "It felt strange that the crew members completely skipped over me when serving lunch and drinks. At least something as basic as water should be given to all passengers."
Výhody: "Easy flight; loved the crew and their friendly customer service. Great food, kept everyone hydrated and fed."
Nevýhody: "The movie options, as well as music and TV options were limited. There were no electrical outlets."
Nevýhody: "KLM staff in the Prague airport were some of the rudest humans I have ever met. So incredibly uncaring and outright mean."
Výhody: "Nice to have a wrap for the snack."
Nevýhody: "Would have preferred boarding by row - back of the flight first so would have been more organized."
Výhody: "Sandwich was incredibly tasty (although not much filling)"
Nevýhody: "2 hours on the tarmac delayed with no explanation. Uncomfortable seats, no leg room. Poor management of seating, there was enough empty seats to have groups together but they were split up. Drinks served from a communal bottle in a polystyrene cup."
Výhody: "Service, technology"
Nevýhody: "Could not print by boarding card and was not allowed to board in Amsterdam"
Výhody: "Good information and helpfil boarding."
Nevýhody: "Has to wait in confined area fir nearly 2 hrs before boarding. No restroom or refreshments within that area."
Výhody: "Absolutely nothing!"
Nevýhody: "the connection flights was the worse! The gate was changed in Amsterdam 3 times! From D82 to C6 and then to C11. The distance between B82 and C was 20-30 minutes walk. No rushing was needed though, the flight was delayed for 1:30h and after we all boarded a further delay was announced. I will never fly with KLM."
Výhody: "Everything. A truly faultless experience!"
Nevýhody: "una valija se perdió. Eso desató el descontrol que tiene KLM para seguir el equipaje. No hay como hacer tracking. No hay un teléfono a donde hablar, la web está desactualizada y con información equivocada. Direccionan a usar canales de twitter y facebook que no responden. Primer experiencia en KLM y no pienso nunca más usar esta aerolínea. Llevar el equipaje o resolver un problema sobre valijas es de lo más básico de una aerolínea y no lo hacen."
Výhody: "Good multi media access and content"
Nevýhody: "Didn't allow my carry on. Said too big. Same bag was on earlier connecting flight on much smaller plane. Also on flight on Southwest week prior. But larger intercontinental flight wouldn't allow it."
Výhody: "Airline staff good and professional"
Nevýhody: "Nothing one can do, for a 6.2" guy, the metal bar that forms the shape for the pouch for magazines and such digs into knees, ESP if person in front adjusts seat back. Fold out table barely accommodates laptop."
Nevýhody: "Our flight was canceled from Amsterdam to Bordeaux and did not receive any direction and had to find alternate flights for ourselves with the personal expense of using our own cell phones. Then our luggage lost for 3 days. Not happy!"
Výhody: "The flight was delayed due to fog, but the staff was amazingly helpful to make sure everyone got to their destination."
Výhody: "I was upgraded to Buisness so, no complaints"
Nevýhody: "No Marlboro light cigarettes on the duty free shopping cart"
Výhody: "Easy airport business"
Výhody: "quick boarding, responsive Airline stewardess, very polite."
Nevýhody: "temperature control was not good, service was fine, seats were not comfortable. plane need to be cleaner."
Výhody: "Fortunately, the plane was not full, so people could spread out a bit to create extra room. The food was really good! (surprisingly)."
Nevýhody: "KLM's new configuration for this type of plane made the seats even narrower than before. While leg room was reasonable, the 3 abreast seating meant a lot of discomfort, especially in the row right in front of the restroom."
Výhody: "Excellent service, excellent food."
Výhody: "Plane service"
Nevýhody: "1h30min delay at airport"
Nevýhody: "Because of slow boarding process flight was delayed by 15 minutes. I had short connection in Amsterdam."
Nevýhody: "Fewer entertainment options than the delta flight. I got excited with that first flight."
Výhody: "Service of the staff was great"
Nevýhody: "Turbulence, with all our technology we still cannot avoid this?"
Because the scale includes two terminals, we almost lost our flights. That data was not referrenced to us. The check-in process was a pain too.
Check in at Barcelona is chaotic. Poor directional sign for check in patrons to locate appropriate lines to form. We presumed from our booking that priory boarding meant priority check in ….. clearly not the case. As a result we were in the wrong line for 45 minutes before a curt checkin clerk sent us to another line with over 400 people waiting. We barely made our flight. No other airline does this and it is clearly unsatisfactory service. Check in is disorganized hundreds of passengers forced into last call lines to make their flights. Announcements were in Spanish only so an non Spanish speaking customer is clearly disadvantaged and likely to miss their flight. This will be the last time we fly veuling and will never book with you again. PS if a customer books priority boarding this should include check in after all one pays a premium for priority that should include check in as is the case with all major reputable carriers.
Nevýhody: "Leg room too small."
Výhody: "New Boeing 787. Nice aircraft"
Nevýhody: "This is the only international flight I have ever taken that did not serve food or drinks. We asked for water 4 times and was brought a small glass half full only once. We had to purchase food and drink separately. I can't even believe juice or soda was not included! It is dangerous to not offer at least water for that long of a flight. Would never fly or recommend Norwegian Air ever again."
Výhody: "Staff was friendly and happy."
Nevýhody: "Seats are not the most comfortable."
Výhody: "The person I was sitting next to."
Nevýhody: "Everything. Horrible experience at Gatwick and witnessed one staff member being very condescending towards a guest and made her get off the plane for Vuelung’s mistake. Will never fly this airline again."
Nevýhody: "There was nothing about the trip to like. I still have not made it to Agadir. The flight in Denver was delayed two hours, causing my family to miss all connections. This I turn required me to fork out $1000 additional to make it to my final destination."
Výhody: "Comfortable seat, crew good, left and arrived as scheduled."
Nevýhody: "Cost of on-board food & drinks"
Nevýhody: "Entertainment options."
Nevýhody: "For the price it's OK, its a low budget airline."
Nevýhody: "The boarding process could be better"
Nevýhody: "Leg room. Better maintenance of plane. Timekeeping."
Nevýhody: "The USB chargers in my seat didn’t work, the coffee machine wasn’t working & boarding was a shambles. Took forever"
Výhody: "Straight check in and boarding process. Even the flight was delayed we arrived on time"
Nevýhody: "No food offered for free. No even water offered"
Výhody: "Boarding and check I. Went very smoothly and efficiently."
Nevýhody: "The seat were very close together, and it was very difficult to hear what the captain was saying."
Výhody: "New plane"
Nevýhody: "Could not check luggage online so had to pay exhorbitant fee at airport. Boarding at gate was totally disorganized and the attendents didn’t seem to care"
Nevýhody: "Website for vueling down which prevented me from requesting refund. Now what?"
Nevýhody: "Worst experience I've ever had. I've been traveling for years but never experienced an airlines this unprofessional. I have received 4 emails which all said my flight had a 3 hour delay but did not notify me it will be on time until 20 minutes before departure from Barcelona. Of course, I Went to the information desk to see if they can still board me on the flight but they said no although it still didn't leave. They charged me 115 Euros a ticket but ONLY accepted cash. I was not flying alone and it didn't carry hundreds of euros with me. I had to wait hours just for the exchange to open. The crew at the information thought this was hilarious by the way, particularly the supervisor who had an extremely cheap red hair dye who refused to give me her name then put a scarf over her name tag to hide it. After I thanked the man who was helping me, she naturally yelled from across the information desk "HE SHOULDNT DO THIS!!!!" ... I said thank you? NEVER FLY THIS AIRLINES! I hope they get their act together before this airlines goes out of business!"
Nevýhody: "The flight was delayed for an hour which made me late for where i needed to be"
Nevýhody: "They told us we didn’t have seats and that we’d have to go on standby. All staff were giggling and not very helpful. In the end we managed to get on the flight which seemed to have at least 4 extra empty seats. Poor customer services and communication to us of whether we would get the flight or not and what to do if not."
Nevýhody: "Plane boarded early. Then we sat for 45 minutes past our departure time while they did unspecified maintenance on the plane. Poorly organized and chaotic."
Výhody: "Our flight was slated for 3:35pm departure. But hours before the flight, the guessing game started as to how delayed and for what reason the flight was delayed. We ended up leaving 4 hours later and with one feeble apology from the captain..."
Nevýhody: "Absolutely nothing. A meager €8 voucher that didn't even cover a meal and a poorly informed gate agent that couldn't provide any information because the head office wouldn't provide any information. To top it all off, the lie as to why the flight was delayed was not maintained by either ground staff nor the crew. Unbelievable"
Výhody: "Crew was nice, responsive and professional. They tried to make the best of a bad situation and were helpful in that regard. Pilot explained the reason for the delay. Also helpful"
Nevýhody: "Arrived early at the airport and checked my bags. Was charged $190 for one extra bag. Told I had to pay for two flights because there was a connection! Boarding was late and then the plane took off late. Horrible."
Nevýhody: "Flight delayed, no gate information till 18:40 - when flight was supposed to take off at 14:40 - then gate overcrowded by passengers from 3 different flights all to the same place. Crew members didnt know how to handle the situation and over 200 did not board the plane. However once taken to the plane lucky passengers had to wait outside on runway for approximately 40 mins as cabin crew also did not know how to handle the situation. Those with assigned seats did not get them and those with luggage to go in the cabin were informed there was no more space and luggage had to be put in the hold. We finally boarded the plane at approximately 8:40 but could not take off for another 2 hours where we were stuck on a small cramped space on a plane full to capacity not having eaten anything for hours with no idea of the progress of the situation. In conclusion I expect every passenger should receive a refund for not only the extrodinary 8 hour delay but for the mismanagement of the entire situation."
Výhody: "Crew and Flight attendants were helpful, responsive and cheerful before, during and after the flight."
Nevýhody: "I was not able to check into the flight online as the Kayak link sent me to an unknown page. It was not an Iberia flight but was operated by Veuling airlines, however was still unable to check in by going directly to the Veuling website. If you're not going to be allowed to check in online, that is one, thing, but it isn't great to be given a link that doesn't work and then be nervous that you are not going to get on your flight. The boarding process should be changed as it is a free for all and people are waiting in line on the jetway, when really they are waiting for the buses. I believe the plane was at Terminal 2, so we had to switch terminals via bus. Just seemed as though there should be a better process for boarding than lining up down the middle of the terminal or manage the process differently as we were boarding buses."
Výhody: "Great crew fromFCO to AGP. The head cabin attendant was amazing and very friendly and professional."
Nevýhody: "We arrived more than 2 hours too late - this on a 2 hour flight. This can happen - but flight history shows that this flight is too late every day. The seat pitch is the worst of all low-cost airlines in Europe. Also the plane needs a renovation. We are flying regularly low-cost airlines. But non of the competitors is so expensive. Vueling can’t be recommended."
Výhody: "Cabin crew was cheerful and helpful. Got excellent seats at last minute."
Nevýhody: "Late boarding due to some crew late."
Výhody: "Flight on time"
Nevýhody: "Was made to put case into the hold at the gate, they said there wasn't enough room on the plane, got on, there was loads of space and loads of cases. Got to Barcelona and my Kipling monkey had been removed from case, either in Birmingham or Barcelona."
Výhody: "Crew. Extra leg room on first leg."
Výhody: "Great cabin crew"
Nevýhody: "We were left waiting without any information regarding he delay, how long it’d be, nothing!"
Výhody: "Early take off and arrival."
Nevýhody: "As with any other budget airlines, tight spaces."
Nevýhody: "My luggage was taken from me and put in inside of the plane. Your staff told me that I can collect it in Rome coming out of the plane. Instead I had to go outside and collect it despite I had connecting flight which I've missed because of this!!!"
Výhody: "Friendly, pleasant and helpful staff on board"
Nevýhody: "The delayed boarding of the flight due to the delayed arrival of our aircraft into Dublin. The 15 Minutes of silence and not knowing what was going on, or whether we were or weren’t going to eventually be landing in Barcelona or diverted elsewhere, after the aircraft had suddenly climbed very steeply away from Barcelona as we were almost about to land on the first approach to BCN."
Výhody: "The crew was nice and polite."
Výhody: "I got to my destination"
Nevýhody: "Kiwi overcharged me for my luggage inappropriately"
Nevýhody: "The people at the check in desk were not friendly"
Nevýhody: "Our luggage did not arrive with the plane, we were not informed of the situation and waited for at least one hour before a passenger was told the luggage was left behind. The luggage did arrive after 90 minutes, still no explanation from the Vueling"
Výhody: "The seats were okay"
Nevýhody: "Boarding took forever."
Výhody: "Cheap, comfortable enough"
Nevýhody: "Waited 1 hour at baggage carousel before bag arrived: trash was in the seat back pockets when we arrived"
Výhody: "I didn't take the flight so there was nothing to like"
Nevýhody: "I booked the flight at noon. The flight left at 12:30, so the check-in counter was already closed because it was an international flight. I wanted to make a booking for the 29th, not the 27th... bookings shouldn't be made after the counter has already been closed. British Airways said that they didn't charge my credit card but I just checked it and it was definitely charged."
Výhody: "Everything , we loved !! The crew was amazing, always eager to serve and help, the food was good and the timing was perfect!!! :)"
Nevýhody: "No leg room! Especially in row 9 because seats moved forward to make rooom for row 10. Not Fair!!!!"
Nevýhody: "airfcraft seats were old and uncomfortable ."
Nevýhody: "I don't think they verified my identity a single time."
Výhody: "Ample bag space"
Nevýhody: "Cramped seating"
Nevýhody: "I had to pay €129.00 for an extra piece of luggage a a service free of €162.00. The crew was unfriendly. They did not say hello nor did they say good. Last but not least, they did not provide me with an entry form."
Nevýhody: "Boarding was horrible delays were never ending with no notice. They made several horrible mistakes that led to everyone being run around the airport looking for the gate. Never ride vueling."
Flight delayed for an hour approx
Great flight. Loved being informed before take off. Very professional
Worse airline. Charged me for a check bag and didn't check it
Výhody: "Nothing. Wiorst flight ever!"
Nevýhody: "Ryan air has a paid checkin policy that we were not aware of. It was not written properly in the tickets or in any checkin prompts. Since we were traveling I couldn’t check in online. So reached the airport very early but they charged me to check in, that too a ridiculous amount of 100$. The crew was generally rude and non welcoming. The aircraft stops at the middle-of the airport in Budapest and we had to walk a very long stretch to get to the airport in the cold since the plane was not connected to a gate. For sone confusion they stopped boarding in the middle and passengers had to stand in the freezing cold , outside the aircraft , in the middle of the airport for a very long time. Hated the flight. Charges you for every single think you can think and not think off. Every passenger seemed frustrated"
Nevýhody: "Entertainment online"
Nevýhody: "Entertainment online"
Nevýhody: "I will never fly Ryanair again. They harass you by email on a regular basis to upgrade this and upgrade that. They also do it when you open their app. Terrible, terrible marketing."
Výhody: "Inexpensive, simple travel. The in-flight food was better than expected and affordable."
Nevýhody: "No complaints."
Nevýhody: "Be careful with the bag. They didn't accept my carry on despite I paid for it, saying it was to big. When trying to pay they told me that only with EUROS. Didn't accept neither my credit cards (they accept only Europe issued CC) not USD. I couldn't retrieve money from an ATM either."
Nevýhody: "Everything,flight was delayed an hour and we just had to sit on the plane for the hour with nothing said to us"
Výhody: "The price of the ticket was cheap..."
Nevýhody: "But we paid for it with our luggage. The staff was extremely unhelpful. They sneak up on you with extra charges. Not worth it! Rather use my money for a better flight and be more comfortable. They didn't even have water on the flight that I could have without purchasing."
Nevýhody: "Uncomfortable chairs, late boarding, even then- a lot of waiting. No entertainment."
Výhody: "Ease of boarding with priority."
Nevýhody: "Long wait to board, stairs up and down for tarmac stairs to plane and off of plane."
Výhody: "We landed without dying."
Nevýhody: "To start off with there was only ONE person checking people in before the flight, so it took forever. Then the guy at check-in told us we were already supposed to have our boarding passes printed out and that he was not able to print them for us. Basically, it was a "figure it out for yourself" sort of situation. We went to another counter, not even directly associated with Ryan, and a very nice gentleman there printed our passes for us. He also seemed really confused as to why the Ryan Air employee wouldn't print them for us. Then, we weren't given a gate assignment until 20 mintues before the time we were supposed to board. How do you expect your customers to be prepared if you can't even tell them where they are supposed to go until the last minute? Then they made us board a bus to take us to the plane on the tarmac which was not a big deal. But they made us stand on the bus for 20+ mintues before they took us over to the plan. The bus was completely full, so it's not like they were waiting to load more passengers. The doors to the bus were open, so it was freezing cold (our flight was late at night) and we were forced to breath in exhaust fumes from the bus the entire time! The flight was also an hour delayed!!! I know it's a super cheap ticket, but do yourself a favor and spend a little more money to fly on an airline that actually knows what they're doing. This is my first and most definitely LAST time flying on Ryan Air. If I could give zero stars, I would."
Výhody: "it was 1 hour flight so it was really great"
Výhody: "Crew were fab."
Nevýhody: "Delayed flight. Stress of flying nowadays queueing luggage issues."
Nevýhody: "The flight was delayed for over two hours, but there was no reason given and we were left waiting with no idea what was going on."
Výhody: "We made it."
Nevýhody: "Boarding was very slow. Had to take a bus to the plane, not even water to drink."
Výhody: "price boarding"
Nevýhody: "flight delayd luggage delayed seating random"
Nevýhody: "Was one of the worst flights I’ve ever taken. No information, no updates, no announcements until 15 minutes after flight was supposed to leave. No ground staff apart from one lady who worked for the airport who was incredibly rude and unhelpful. They loaded the Dublin flight through the same gate we were supposed to be flying from and we’re putting them on buses keeping them there 10 minutes pulling them off the buses, putting them back on the buses. It was an absolute joke. On the flight the cabin crew were slow, again no information at all. Just stood there looking useless and chatting ignoring passenger call lights. We landed in Stansted and they couldn’t open the gate as the ground staff “couldn’t find the key” keeping us on the plane for an extra 10-15 minutes with no AC. Terrible experience would never book Ryanair ever again."
Nevýhody: "Long waiting in the plane. 1 hour delay. Long line for bus to Brussels"
Nevýhody: "Cramped, uncomfortable seats that do not recline. Inattentive flight attendants. Poor beverage service, like they were trains to offer nothing unless you tackled a flight attendant as she raced by. Packed transit tram to plane: priority peopleeaitedin the idling tram while everyone for the flight came down. Never again! Price or not!"
Nevýhody: "The heat in the cabin was way too high"
Výhody: "I liked that I got a seat on the plane and it didn't fall out of the sky"
Nevýhody: "Stansted Airport was just a complete shambles. Ryanair used a gate thhar had almost no seating and the flight left 30 minutes late."
Výhody: "What’s there to like?"
Nevýhody: "One of our ticket holders had to have back surgery due to herniated disks and was/is unable to travel. Ryan Air allows for refund requests but does not give refunds! We are unable to get any of the money back and not able to use the tickets. United Airlines on the other hand gave you s a full refund."
Výhody: "Nice staff, flight was fine"
Nevýhody: "Extras are ridiculous and couldn’t pay through the website so stressed about getting on the flight. Exorbitant cost of carrying a bottle of wine"
Výhody: "Quick flight, friendly staff and pilot deserves credit for taking off in horrible weather conditions"
Nevýhody: "No fault of the staff but we were an hour late boarding and I missed my connecting bus"
Nevýhody: "two roads with Ryanair, each time delay of about one hour"
Výhody: "Late incoming aircraft. Delayed boarding as we were told that there was a wait for an assistant to facilitate the boarding of a passenger using a wheelchair."
Výhody: "Polite cabin staff."
Nevýhody: "Delays, no information given until After entering the gate area, and even then not until after we should have been boarded. Not enough information and not clear when eventually given. Tray table and back of the seat in front were both dirty, dried on spillage from a previous flight."
Výhody: "Cheap and convenient"
Výhody: "Crew were friendly and polite"
Nevýhody: "The boarding procedure at Stanstead is terrible - lots of standing around, partly due to a delayed inbound plane, however we were all still assembled on time and this was not communicated until we were all standing in line. Seat rows are too close together - my knees were pressed against the seat in front the whole flight."
Nevýhody: "A little late setting off"
Výhody: "Flight was quick and easy."
Nevýhody: "Boarding process was a little slow."
Nevýhody: "Terrible customer service."
Výhody: "No panic"
Nevýhody: "Bad job with customers. Sorry."
Výhody: "The crew. And the wheelchair personnel in both Prague and Dublin were outstanding."
Nevýhody: "The one-hour, 50-minute delay. And why are both airports using stairs instead of jet bridges?"
Výhody: "Checked bag for free at gate. Got a window seat"
Nevýhody: "departed 15 mins late."
Výhody: "Priority boarding was beneficial . Flight landed ahead of schedule ."
Nevýhody: "Not enough milk ! Purchased coffee but milk was scarce , didn't let us know until afterwards ."
Nevýhody: "If we must have random allocated seats and be separated could it be at least boarding on same door. I use my Ryanair app for both of us for check in and it makes boarding chaotic when one is in front and the other at the back"
Výhody: "Smooth ride"
Nevýhody: "Ryanair charges low prices to get you locked into their flight, then if you do not follow their rules exactly then they try to charge you money left and right: 1) Not checking in online 2) Not printing your boarding pass 3) Having too heavy of bags 4) Carry on in not the smallest possible carry on size 5) Any extras during the flight including water"
Výhody: "Liked absolutely nothing."
Nevýhody: "The staff was rude and took every opportunity to scam more money out of the passengers. I will never recommend Ryanair to anyone. Never have I been so disappointed in a travel experience. I'd rather be dragged off a United plane than ride Ryanair again."
Výhody: "Friendly Staff"
Nevýhody: "We paid for priority boarding and then we're put on a bus and told to stand. When the bus stoped everyone dashed to the entrance and we were one of the last people to get on board."
Výhody: "Flight was smooth, plane was comfortable, staff very nice"
Nevýhody: "I did not appreciate having to obsess for weeks about the luggage restrictions and whether we met them; the fact that we had to arrive with a printed boarding pass in hand. -- when you are traveling that is not easy. The flight turned out to be just fine, but I was expecting to be hit with another charge right up to the moment we got on the plane. Were we just lucky?"
Výhody: "They didn't lose my luggage"
Nevýhody: "I was told I could not use my pillow for take-off, landing and the majority of the in flight. I broke my neck years ago and I need the pillow for neck support especially for takeoff and landings which are always the most painful part. ( Didn't help that the pilot had rough decent and a violent touchdow on landing). I just truly am baffled as to why I was not allowed to use a pillow? We are not talking about some large bed pillow we are talking about a small pillow that takes up no room and is specifically made for flying. I tried using my water bottle as neck support but it was no luck. Flying is already painful enough and to not be allowed to use a pillow which helps to support the neck is truly agregious. I really don't know what to say on why this wasn't allowed but I hope this issue is solved with upper management so the next person with such a problem will Never have to go through this. As for I, I will never use Ryanair again. Truly disappointing."
Výhody: "Cabin crew were brilliant and dealt with all questions with ease. Well trained team and immaculate appearance."
Nevýhody: "Rough landings but not sure if that's due to aircraft model."
Nevýhody: "One guy is very rude. Even said if we have any problem with him we can stay at the airport."
Výhody: "Crew and organized operating system"
Nevýhody: "I couldnt slepp in flight"