Flight delayed. Information was sent via SMS which was helpfull, but also misleading: First message indicated only a change of type of airplane. The second about a delay. No update on revised delay time later. No good follow-up on boarding time etc afterwards,
The luggage handling at arrival was extremely slow. The indication "first luggage on belt" was not correct at all. This is the second time it arrives to me and I will choose other carriers as a consequence.
Horrible airline and airport
Nevýhody: "Water for free"
Výhody: "The positive crew!"
Nevýhody: "Hire more crews like this!"
Výhody: "Yes both are good"
Nevýhody: "Timing Cz I was delay 1 hour and half ! And we already booked a taxi to pick us from the airport and he left n charge us! ! So we had to take another taxi . As for the website! I’m trying to book luggage online I can’t get through at all! I’ve been trying since yesterday ... thnx"
Výhody: "Flight was on time, cabin crew were efficient and friendly"
Nevýhody: "Checkin counter could've been opened earlier."
Nevýhody: "Easyjet seats are way better. Limiting the hand (cabin) luggage to 10kg and actually weighting it is ridiculous."
Nevýhody: "they could offer at least water “on the house”"
Výhody: "Quick boarding and friendly crew."
Nevýhody: "Only being able to carry on one bag even though some people had 2. There was plenty of room in the overhead bins."
Výhody: "Professional and efficient, everything one could have hoped for."
Výhody: "Nothing...it was ridiculous"
Nevýhody: "No kiosks? No online check in? Seats were vinyl and terrible, and the plane was hot. It took us over 2 hours to check in"
Výhody: "Our of the budget airlines I've flown, this has been the best. They were upfront about the things they didn't include, and gave you the option to purchase them simply. Crew was excellent and friendly."
Nevýhody: "Unfortunately, we were about 30-45 min delayed. Wasn't an issue for us, but could have been with a connection. Seats weren't too comfortable."
Výhody: "Lost cost, I suppose you get what you pay for."
Nevýhody: "Very slow to clear the waste cups and litter away. Only one run of drinks service. Very slow to get off the plane at Rotterdam, had to wait for geriatrics and disabled to get off the plane first and took forever."
Nevýhody: "Our plane was delayed an hour and then when we landed well after midnight our bag came off the plane with a broken shoulder strap. Will not fly again."
Nevýhody: "It didn’t happen."
Nevýhody: "Physically stood in the sun on the tarmac for half an hour in Marrakech waiting to board the plane. Seating is so compact it’s physically impossible for me to fit, I’m 6’3” then it took an hour forty five minutes to get our checked luggage in Lisbon. Everyone was furious. No explanation from the airport or airline. We missed our hotel shuttle, missed our hotel checkin. Just terrible."
Výhody: "The crew was so nice."
Výhody: "weather cancellation...very accomadating"
Výhody: "New plane"
Nevýhody: "They had cancelled our flight and we almost miss it"
Výhody: "Unexplained lateness and slow boarding process but otherwise good flight"
Výhody: "It was fast"
Výhody: "Comfortable seating and pricing"
Nevýhody: "There was nothing I didn’t like. All was as I had expected"
Výhody: "After experiencing a computer glitch with our check-in, Transavia moved heaven and earth to get us on our flight. We appreciated the staff so so much!"
Výhody: "customer service, price"
Výhody: "This is the second time in a short period of time I flew Transavia from MUC to DUB and the plane had 1 hour 45 minutes delay due to "technical problems". Moreover I wasn't informed at check- in although the fact was known by then as mentioned on the departure board!!! I prob won't book anymore Transavia flights"
Výhody: "Didn't like noting"
Výhody: "Staff was friendly, they played music before and after the flight."
Nevýhody: "Not that it's the airline's fault, but the screaming kid almost ruined my flight."
Výhody: "Gate attendant checked us in with a smile! Super courteous, friendly and professional! Plane was super clean and tidy too!"
Nevýhody: "Wish a small cup of water would have been available to take some headache meds...3 euros for water, now I really have a headache!!!"
Výhody: "Excellent choice of food"
Nevýhody: "The flight was delayed for about an hour and I don't remember there was an explanation for the delay. Also, the check in counter also opened late from the time it was mentioned."
Výhody: "Interior lighting"
Výhody: "Todo excelente ."
Výhody: "Crew was friendly"
Nevýhody: "Flight was 1 hour late departing"
Výhody: "Once we figured it put, fast check in. Small airport, lots of construction."
Nevýhody: "Poor directions at airport, messy boarding on busses"
Výhody: "Prompt and on time"
Výhody: "The plane was clean and the crew very polite and helpful."
Nevýhody: "The biggest problems were the early departure time and frequently changing gate assignment, and the fact the service is not daily. I had to get up at 4:00 to catch a 4:30 shuttle to the airport. At. Arriving at the airport by 4:45, I had to walk back and forth inside the terminal to find the right check in area, and then a long way to get through security and a long walk back to get to the correct gate. I reached the gate at 6:10 for a 6:15 loading open. During check-in the attendant told me the boarding gate had changed and suggested a paper boarding pass scanned better than one on a tablet or phone. She printed me a new one, but it still had the old gate number on it. Had the flight been offered for the next day too, I would have rested another day in Amsterdam from my transatlantic flight."
Výhody: "Fast boarding, cheap flight"
Nevýhody: "Uncomfortable seats, some turbulence but I know that can't be helped!"
Výhody: "No problems / smaller airport"
Nevýhody: "Que up - many passengers not in line did not follow"
Výhody: "Voor 50,- naar Praag en terug: hoe is het mogelijk?"
Nevýhody: "Je kunt dan natuurlijk niet veel extra's verwachten."
Výhody: "Fast, simple"
Nevýhody: "Had to pay for water"
Výhody: "The cost of the flight was great, but they charged for baggage way too much. Miserable, misleading ground crew. I hope I don't have to fly with them anymore. :("
Nevýhody: "I think you can give some free water in a 5 hour flight"
Výhody: "The crew was great"
Nevýhody: "1. Did not embark on time 2. Didn't took off on time 3. It is expected to a least have free charge water"
Výhody: "Smooth check in nice crew - not too complicated"
Nevýhody: "would be nice to have a complimentary glass of water but all beverages and snacks are paid separately"
Výhody: "In time and cheap. Nice flight staff"
Nevýhody: "I tried to add a hold luggage in advance via the website but it stated that I had already one, so I didnt add it. Then in the check-in at the counter the girl told me I haven't had any, so I ended up paying 50% more."
Nevýhody: "I was an hour and 15 minutes before my flight from Munich to Berlin. Patiently waited in the line for 15-20 minutes to check in. There were only 2 agents and line was slow. In the end they called for people flying to Valencia and Berlin to come forward. About 20 of us moved up the line. They were checking in people flying to both those destinations. When it was my turn they said they stopped checking in for Berlin because it is closed. Myself and at least 5 other passengers behind me were shocked. Meanwhile they continued to check in people flying to Valencia. At this time there was only one agent. I insisted I speak to someone who can help us make alternate arrangements. While some people were upset, one raised his voice and girl was screaming and crying, I patiently asked for someone to help us as it was their mistake they couldn't book us in efficiently. At this point a clerk from a nearby airline counter came to help and she was basically shooing us to a ticket counter on the opposite side. When I checked those ticket counters they had nothing to do with Transavia. They were basically selling tickets on other airlines for €250-300 for a one way ticket. So I came back to the counter and requested I speak to someone. Btw...all this time the Transavia clerk spoke to me only in German even if I had repeatedly stated I don't speak German. I waited patiently for 15 minutes then cops showed up. Basically she had called the cops to remove me from that location. It was shocking way to deal with customer complaints even if the airline is at fault. The cops didn't speak any English either, I tried to take a picture of the situation but the cop was getting angry. I didn't want to be there any longer as the previous few days ago there was a terror incident in a mall in Munich. I just didn't want to to continue being there even if I deserved a better treatment and it was their mistake in the first place. My advice. Never fly Transavia. I won't. In fact this was a big lesson for me not to pick tickets because it is cheaper by 50 bucks. Deeply disappointed but learned a valuable lesson."
Great flight. Loved being informed before take off. Very professional
Worse airline. Charged me for a check bag and didn't check it
Výhody: "Nothing. Wiorst flight ever!"
Nevýhody: "Ryan air has a paid checkin policy that we were not aware of. It was not written properly in the tickets or in any checkin prompts. Since we were traveling I couldn’t check in online. So reached the airport very early but they charged me to check in, that too a ridiculous amount of 100$. The crew was generally rude and non welcoming. The aircraft stops at the middle-of the airport in Budapest and we had to walk a very long stretch to get to the airport in the cold since the plane was not connected to a gate. For sone confusion they stopped boarding in the middle and passengers had to stand in the freezing cold , outside the aircraft , in the middle of the airport for a very long time. Hated the flight. Charges you for every single think you can think and not think off. Every passenger seemed frustrated"
Nevýhody: "Entertainment online"
Nevýhody: "Entertainment online"
Nevýhody: "I will never fly Ryanair again. They harass you by email on a regular basis to upgrade this and upgrade that. They also do it when you open their app. Terrible, terrible marketing."
Výhody: "Inexpensive, simple travel. The in-flight food was better than expected and affordable."
Nevýhody: "No complaints."
Nevýhody: "I fly Ryan Air often. Overall good experience. But Pisa airport could do a better job witch signage for priority boarding and regular boarding. This is the second time I’ve experienced confusion along with other passengers when it’s time to board. C"
Nevýhody: "Be careful with the bag. They didn't accept my carry on despite I paid for it, saying it was to big. When trying to pay they told me that only with EUROS. Didn't accept neither my credit cards (they accept only Europe issued CC) not USD. I couldn't retrieve money from an ATM either."
Nevýhody: "Comfort and food"
Výhody: "The price of the ticket was cheap..."
Nevýhody: "But we paid for it with our luggage. The staff was extremely unhelpful. They sneak up on you with extra charges. Not worth it! Rather use my money for a better flight and be more comfortable. They didn't even have water on the flight that I could have without purchasing."
Nevýhody: "Uncomfortable chairs, late boarding, even then- a lot of waiting. No entertainment."
Výhody: "Flight attendant was wonderful, and extra helpful!"
Nevýhody: "The gate staff did not make it clear where and when passengers with Priority seating should stand in line."
Výhody: "We landed without dying."
Nevýhody: "To start off with there was only ONE person checking people in before the flight, so it took forever. Then the guy at check-in told us we were already supposed to have our boarding passes printed out and that he was not able to print them for us. Basically, it was a "figure it out for yourself" sort of situation. We went to another counter, not even directly associated with Ryan, and a very nice gentleman there printed our passes for us. He also seemed really confused as to why the Ryan Air employee wouldn't print them for us. Then, we weren't given a gate assignment until 20 mintues before the time we were supposed to board. How do you expect your customers to be prepared if you can't even tell them where they are supposed to go until the last minute? Then they made us board a bus to take us to the plane on the tarmac which was not a big deal. But they made us stand on the bus for 20+ mintues before they took us over to the plan. The bus was completely full, so it's not like they were waiting to load more passengers. The doors to the bus were open, so it was freezing cold (our flight was late at night) and we were forced to breath in exhaust fumes from the bus the entire time! The flight was also an hour delayed!!! I know it's a super cheap ticket, but do yourself a favor and spend a little more money to fly on an airline that actually knows what they're doing. This is my first and most definitely LAST time flying on Ryan Air. If I could give zero stars, I would."
Výhody: "it was 1 hour flight so it was really great"
Nevýhody: "The flight was delayed for over two hours, but there was no reason given and we were left waiting with no idea what was going on."
Výhody: "Left absolutely on the dot. Everything very clean and comfortable, crew very friendly and professional. That includes the Ryanair people in the airport who guided me (first time flying alone) to make sure I was doing everything right."
Výhody: "We made it."
Nevýhody: "Boarding was very slow. Had to take a bus to the plane, not even water to drink."
Výhody: "price boarding"
Nevýhody: "flight delayd luggage delayed seating random"
Nevýhody: "Was one of the worst flights I’ve ever taken. No information, no updates, no announcements until 15 minutes after flight was supposed to leave. No ground staff apart from one lady who worked for the airport who was incredibly rude and unhelpful. They loaded the Dublin flight through the same gate we were supposed to be flying from and we’re putting them on buses keeping them there 10 minutes pulling them off the buses, putting them back on the buses. It was an absolute joke. On the flight the cabin crew were slow, again no information at all. Just stood there looking useless and chatting ignoring passenger call lights. We landed in Stansted and they couldn’t open the gate as the ground staff “couldn’t find the key” keeping us on the plane for an extra 10-15 minutes with no AC. Terrible experience would never book Ryanair ever again."
Nevýhody: "Long waiting in the plane. 1 hour delay. Long line for bus to Brussels"
Nevýhody: "Once we finally got through the archaic baggage drop and security lines, we found ourselves in the tiniest terminal with essentially standing room only. Flight was then delayed by 1 hour. Once Boarding was announced we waited in line for about 30 minutes before they started letting people through only to wait another 30 minutes in a hot corridor (major fire hazard) awaiting a bus to drive us about 100 feet to our plane. It really was a circus, there were about 10 buses that kept circling around the tarmac in front of us, stopping in front of our boarding line, doors open, then inexplicably the bus would take off without anyone on board. We finally boarded a bus and were driven right in front of our plane, yet for unknown reasons we were kept on the bus in about 85 degree weather with no AC or ventilation for 20 minutes!!! There were people boarding the plane as we waited in the hotbox and there was no obvious reason as to why they wouldn't open the doors. People began slowly panicking, one woman was hyperventilating because it was so hot and the air was suffocating. Suddenly doors opened and we boarded plane with no explanation. To make matters worse the AC did not appear to be working on the flight, it was quite warm and humid on the already uncomfortable Ryanair flight with non-reclining seats or free water. NEVER AGAIN!"
Nevýhody: "the gate change many times, no information about the flight , no answers, many problems with the cases of the people, I hate rian air."
Nevýhody: "Cramped, uncomfortable seats that do not recline. Inattentive flight attendants. Poor beverage service, like they were trains to offer nothing unless you tackled a flight attendant as she raced by. Packed transit tram to plane: priority peopleeaitedin the idling tram while everyone for the flight came down. Never again! Price or not!"
Výhody: "Quick flight, friendly staff and pilot deserves credit for taking off in horrible weather conditions"
Nevýhody: "No fault of the staff but we were an hour late boarding and I missed my connecting bus"
Výhody: "On time, short flight so comfort not a big issue, basically you get what you pay for and you don't pay a lot."
Nevýhody: "two roads with Ryanair, each time delay of about one hour"
Nevýhody: "They charged me 50 € because I was unable to check in online"
Výhody: "It flew"
Nevýhody: "Delayed over an hour with no communication. Wouldn’t let us check in online and then we’re penalized $150 to check in at airport. Boarding stared and we waited on the gate for 30+ min along with all other passengers. No communication from crew. No crew or staff working gate. No gate announced until after flight departure time. Overall awful."
Výhody: "Flight was quick and easy."
Nevýhody: "Boarding process was a little slow."
Nevýhody: "Terrible customer service."
Výhody: "No panic"
Nevýhody: "Bad job with customers. Sorry."
Výhody: "The crew. And the wheelchair personnel in both Prague and Dublin were outstanding."
Nevýhody: "The one-hour, 50-minute delay. And why are both airports using stairs instead of jet bridges?"
Výhody: "Smooth ride"
Nevýhody: "Ryanair charges low prices to get you locked into their flight, then if you do not follow their rules exactly then they try to charge you money left and right: 1) Not checking in online 2) Not printing your boarding pass 3) Having too heavy of bags 4) Carry on in not the smallest possible carry on size 5) Any extras during the flight including water"
Výhody: "Liked absolutely nothing."
Nevýhody: "The staff was rude and took every opportunity to scam more money out of the passengers. I will never recommend Ryanair to anyone. Never have I been so disappointed in a travel experience. I'd rather be dragged off a United plane than ride Ryanair again."
Výhody: "Friendly Staff"
Nevýhody: "We paid for priority boarding and then we're put on a bus and told to stand. When the bus stoped everyone dashed to the entrance and we were one of the last people to get on board."
Výhody: "Flight was smooth, plane was comfortable, staff very nice"
Nevýhody: "I did not appreciate having to obsess for weeks about the luggage restrictions and whether we met them; the fact that we had to arrive with a printed boarding pass in hand. -- when you are traveling that is not easy. The flight turned out to be just fine, but I was expecting to be hit with another charge right up to the moment we got on the plane. Were we just lucky?"
Výhody: "Great price and online arrival"
Nevýhody: "The plane's temperature was not regulated well and boarding ran late."
Výhody: "They didn't lose my luggage"
Nevýhody: "I was told I could not use my pillow for take-off, landing and the majority of the in flight. I broke my neck years ago and I need the pillow for neck support especially for takeoff and landings which are always the most painful part. ( Didn't help that the pilot had rough decent and a violent touchdow on landing). I just truly am baffled as to why I was not allowed to use a pillow? We are not talking about some large bed pillow we are talking about a small pillow that takes up no room and is specifically made for flying. I tried using my water bottle as neck support but it was no luck. Flying is already painful enough and to not be allowed to use a pillow which helps to support the neck is truly agregious. I really don't know what to say on why this wasn't allowed but I hope this issue is solved with upper management so the next person with such a problem will Never have to go through this. As for I, I will never use Ryanair again. Truly disappointing."
Výhody: "Cabin crew were brilliant and dealt with all questions with ease. Well trained team and immaculate appearance."
Nevýhody: "Rough landings but not sure if that's due to aircraft model."
Nevýhody: "One guy is very rude. Even said if we have any problem with him we can stay at the airport."
Výhody: "Crew and organized operating system"
Nevýhody: "I couldnt slepp in flight"
Nevýhody: "We were kept waiting for at least 20 minutes in a closed very hot airtight bus as other passengers were late. Why we weren't allowed to board and they didn't go back for the others I don't know"
Výhody: "Left on time."
Nevýhody: "Seats did not recline. We were overcharged for bags at the gate in Prague. They do not even provide water unless you pay 3 €. In the end if I had bought a ticket for the same extra cost I paid I would have had a better flight. Never use it again."
Nevýhody: "Late in both directions, dead light in WC, seats cramped too close together so that you couldn't properly stretch legs"
Nevýhody: "Starting from checking in. There was one guy checking in all the baggage for 100 odd people in line. We wasted almost 45 mins just to check the baggage in. We already had checked in and had the boarding pass. Even on plane they charged for water. Seats were extra too. Old plane and was rattling all over with ugly colors."