Výhody: "Plane was clean, plenty of leg room, cabin crew was friendly, flight was on time."
Nevýhody: "Checking in was a nightmare of inefficiency. I couldn't use self-check-in for my bad because I was flying to America and for some reason, this meant I had to hand my suitcase to someone rather than just putting it on the conveyor belt. There were about 8 people ahead of me, and yet it took a solid hour of standing in line waiting to get to the counter. How it could possibly have been so insanely slow is beyond me. When it was finally my turn to submit my bag it literally took 30 seconds. And yet I had to wait an hour. Grade: F-"
Výhody: "Keep it up with great services. !! Thank you!"
Nevýhody: "A better breakfast..."
Výhody: "at 6"2' the large amount of leg space on Finnair flights is amazing, even in economy class I did not feel cramped."
Nevýhody: "Food a bit bland and uninspired"
Nevýhody: "Keep up the same spirit"
Výhody: "My bag was lost!"
Nevýhody: "To have my bag delivered"
Výhody: "It was on one of their newer planes which meant that we had decent comfort and entertainment!"
Nevýhody: "The seats were staggered between the middle and sides, so my family was eventually split across two rows. I hadn't expected that."
Výhody: "Speedy boarding process, good meal choices."
Nevýhody: "Plane was a little dirty. Entertainment was also a little limited in terms of new releases."
Výhody: "Very enjoyable"
Nevýhody: "I have no complaints"
Výhody: "Boarding was ok in Dublin, even though they habitually use one of the poor gates with inadequate seating and entry to the plane from the tarmac, not via a bridge. queing and check in were well managed however."
Nevýhody: "Disembarked at Helsinki unto a bus. Despite landing roughly on time, this antiquated procedure effectively made the flight 20 mins late, as that’s when the passengers got to the terminal."
Výhody: "Service good. Staff good"
Nevýhody: "Very cold at night"
Výhody: "All good. Very hospitable cabin crew, great service."
Výhody: "Smooth flying"
Nevýhody: "Choice of movies"
Výhody: "In business class, seating arrangement, menu and entertainment excellent"
Výhody: "Customer service and efficiency"
Nevýhody: "The delay because of a software glitch"
Výhody: "The staff were exceptional , good food."
Nevýhody: "Not really business class seats."
Výhody: "Flew on new A350, liked the seat TV, live map/camera. Good selection of entertainment."
Nevýhody: "Website is very poor and ended up making booking through call centre and paying double what website was offering. Food & drink is expensive. In flight wi-fi expensive."
Výhody: "Friendly crew. On time. Clean. Comfortable."
Nevýhody: "All was fine."
Nevýhody: "Nice crew. Basic services. Early arrival."
Výhody: "Flight and crew were nice. Entertainment was ok, but hard to use screen functions. Flight was on time."
Nevýhody: "Food was terrible."
Výhody: "Good flight, on time, nice crew"
Výhody: "Beautiful new modern aircraft & plenty of spare seats on the flight. Paid for Economy comfort & it was worth it."
Nevýhody: "Did not like that you had to pay for drinks & snacks. For someone of Finnair’s standing, you would think they would include it."
Výhody: "calming environment, finnish style"
Nevýhody: "on the flight to new york i got a game sandwich. i like that. brining finnish culture to us. but on the way from new york to helsinki i got a boring bagel."
Nevýhody: "They have no charging points for the phone"
Výhody: "The service, the comfort of the plane. Great communication about turbulence."
Výhody: "The airplane is great. So much leg space!"
Nevýhody: "No audio."
Nevýhody: "Seats. Very uncomfortable"
Výhody: "I was very satisfied by the flights by Finnair - kind personnel, good food, on time flights."
Výhody: "Great service, staff and punctuality"
Nevýhody: "They changed the plane & seats"
Výhody: "The new Airbus A350"
Nevýhody: "Onboard food and drink is quite expensive"
Výhody: "Far better quality and value than BA, it's OneWorld partner."
Nevýhody: "It was all good."
Výhody: "The plane was good, the flight time was nice, just 9.5 hours."
Nevýhody: "The boarding was kind of chaotic, but the crew was kind. The plane seemed comfortable but the seats sit too far back, so when the person in front of me sat his seat back, his head was almost in my lap. It made it hard for me to move or read or do anything. The food was super bland and the drink options were pretty limited. The entertainment selection was much more limited than most flights."
Nevýhody: "Economy seat with Centre seat left empty"
Výhody: "We were kept informed about the delay"
Nevýhody: "Has to wait 14 hours in Helsinki for a 25 minute connecting flight"
Výhody: "The general entertainment/informative systems ran perfectly smooth without hiccups! Cabin crews were all pleasant to everyone onboard and I didn't feel as tiring after my 10.5 hours flying time as compared with other airlines!"
Nevýhody: "The pre-booked in-flight WIFI service can hardly say it's working as the connection speed was way too slow to perform any general tasks and that's ashamed as I paid premium charges for that and didn't expect that I couldn't use the service at last"
Výhody: "Fantastic service staff food and beverages"
Nevýhody: "Just slightly hard when laying down on the seat to sleep"
Nevýhody: "the flight got delayed for an hour and I missed a connecting flight. Was re-routed through Moscow and was at my destination point 11 hours later."
Nevýhody: "Late boarding, late taking off, late landing, and then there was no gate crew to at least get us off the plane."
Výhody: "Check-in process very efficient. Boarding uneventful. Flight attendants are engaged and present as humans (does it have to do with being well rested?). Blueberry drink was a nice "ethnic" touch."
Nevýhody: "Check-in counters opened only 2 hours before departure. These days most European airlines counters are open 6-24 hours in advance. Was not really an issue for this small aircraft and lines moving fast once opened."
Nevýhody: "We had to buy 2 new tickets with Lufthansa in may because finnair cancelled the tickets we bought months ago : the difference of tickets pride was 780$ per tickets to totally we lost over 1,500$ This is not fair at all - they should not propose tickets at such prices and let us think for months our trip is fine because we have to buy last minute new tickets at very expensive prices"
Nevýhody: "Crew wasn't attentive. Seats were small."
Výhody: "Crew was proffessional"
Nevýhody: "The crew did not use air freshener and some passenger smell really bad."
Nevýhody: "Seats were too closely spaced. Like a coffin. Will probably not fly Finnair unless the price is next to nothing."
Výhody: "Boarding was easy"
Nevýhody: "Drinks were for an additional charge"
Nevýhody: "Late arrival caused late departure for 1 hour."
Nevýhody: "My knees dug into the seat in front of me. No hand cleaner provided with food."
Nevýhody: "Better reading material"
Výhody: "Not much to say here. It was a short flight, and it went smoothly."
Nevýhody: "I’ll say the same thing about almost every flight I have, and this is mostly for the airlines. People might fly more and pay a bit more if you give us more room. Being crammed into a tiny seat with a bunch of strangers is never pleasant. Same in this flight. Nothing terrible, just the usual. Also, to the other passengers, sit down until it’s your turn to exit. What is wrong with you that you can’t sit five more minutes? Be polite and let the people in front of you go first, let them have room to grab their bags instead of having your elbows in their face."
Nevýhody: "The flight was late by half an hour and I had to pay 60€ because my cabin bag was 2kg heavier than allowed."
Výhody: "The crew was friendly. Baggage arrive safely. But the repeated commercial interruptions trying to sell things made me wonder if it was commission based - a nap was not possible from the announcements but you could buy things duty free. I am glad it was a short flight. A new plane."
Nevýhody: "There are no queues. A free for all to load and unload the plane. If you are looking for Swiss order, look elsewhere. Nothing is free, not water (1.5 euro) or any other beverages or anything else. We paid double what the flight should cost to not even be offered water. The seats were lightly padded to maximize seats. There was a small amount of leg room but some. No power outlets, wifi or media. The worst aspect is I bought a flight on Baltic Air from Tallinn to Riga and had the price from Riga to Paris on the next tab on kayak. I bought the ticket from Tallin to Riga then flipped to buy Riga to Paris only to learn it was a bait price. The price was actually $200 more. Baltic would not refund the first flight (within minutes) so we were stuck to either walk away from our 2 tickets to Riga or pay the bait and switch rate. We begrudgingly paid 400 (200 each) euro MORE than the initial price shown so we could fly out of Riga back to Paris (to be back in Paris by Jan 7). A non alcoholic beverage, a small snack, and power access would be helpful. Ground crew helping with order would be helpful. I was shoved and run over trying to get onto and off the plane. It is the wild west of flying except the plane is new...oh, and it is 30 euro if you do not check in online ahead. But you will still need to stand in line to check a bag (where they can issue you a boarding pass)."
Výhody: "Clean and neat aircraft with nice crew"
Nevýhody: "Find a way to serve at lease water. Some crew members were uptight. Need to be friendly"
Výhody: "Clean airplane nice pretty stewardess in short dress."
Nevýhody: "Probably private jet whit hot tub."
Výhody: "The crew, plane and procedure was all great."
Nevýhody: "Part of out luggage was disassembled during transit and part was missing afterwards... part of the luggage was missing."
Nevýhody: "Nothing in time"
Nevýhody: "One Toilet for a full plane with 150 passengers...."
Výhody: "Big space to front seat"
Nevýhody: "offer drinking water"
Nevýhody: "No information was avSo pick a couple up listen to this device again also right now dictation right now"
Výhody: "Good, friendly crew. Plane was quite clean, although not perfect. Smooth flight."
Nevýhody: "No food included in the price of my very expensive ticket, and to make it worse, I was not informed. There was no info while booking, no info while buying the ticket, no email after buying, no email from the airline, nothing. I’ve never even heard of a transatlantic flight without a meal included."
Výhody: "They just wanted more money. Charged us one small carry-on bag over 60 Euro! Ridiculous. Horrible airline, will never fly with airBaltic."
Nevýhody: "They should have told us that one person can only bring one bag. we just flew with Ryanair and Easyjet, which allow one carryne and one bag. Again, will never fly with such horrible airBaltic, never!!!"
Nevýhody: "Horrible customer support"
Výhody: "Crews on Air France are outstanding!"
Nevýhody: "Baggage was lost and was delivered 2 days later."
Nevýhody: "Short flight and unmemorable (that's a good thing)"
Výhody: "Tallin airport is beautiful"
Nevýhody: "Lost luggage and indifferent assistance."
Nevýhody: "would not check my bag to final destination"
Výhody: "My checked in bag did not arrive to HEL... Nedless to say I did check the bag tag was properly labeled RIX to HEL... oh well ... bad score for Baltic Air ... truly hope to see my bag in CGK when I arrived. Qatar airways pls come to the rescue."
Výhody: "Modern airplane"
Nevýhody: "Long delay on first flight leg Staff provided little help with transfers, made us run through airport but then decided to close the next flight anyway without the transfer passengers Next flight offered was 9 hours later, only offer was a 10EUR meal voucher - ridiculous"
Výhody: "staff were polite, helpful, and efficient"
Nevýhody: "super small plane... had to climb a very narrow staircase into the plane... overhead bins couldn't accommodate much of anything... we weren't warned this in advance"
Výhody: "Newer plane for this stretch."
Výhody: "Newer plane."
Nevýhody: "The plane we were supposed to be on from Riga to Helisinki had mechanical problems so they switched our plane. We had an hour delay do to that. Then when we got to Helsinki our luggage never made it."
Výhody: "Nice new plane, on time."
Nevýhody: "I pre-paid two checked bags (one each for my husband and myself). At check in we were told I had not done this and we had to go pay at another desk in the airport and come back to the check in line, 40 euros each. I showed the agent my paperwork that showed one bag each--it was not explicit on the paper whether this was the allowance or what I had paid--and she shrugged and said "Bad information. You have to pay now and you can take it up with the airline later." This will be a pain in the neck."
Nevýhody: "The passage through Riga airport was terrifying. We arrived from St. Petersburg 6.35 and we left 7.20 to Paris (passengers in transit). We explained at the checkpoint that we had a few minutes, but they controlled us several times until we had to throw several liquid items. In St. Petersburg they had already controlled us, without problems. In short: a sad experience in Riga, which does not speak well of this country: Latvia."
Výhody: "Nice new propeller plane on time"
Nevýhody: "No free water or coffee. Luggage fee not told about when I booked. No entertainment."
Výhody: "New planes"
Nevýhody: "I wasn’t asked to prepay luggage & it cost me double. That makes me very annoyed."
Výhody: "Did not have food, so not able to rate that. Comfortable for sure! Plane ain't that big and one side had only 2 seats next to each other."
Nevýhody: "Charging 30 Euros to check in at the airport is lunacy."
Nevýhody: "on the website i ordered and payed for a meal, and automatically it went to the last and the shortest leg of the flight. it did not ask which leg i was interested in. so i phoned their customer service to get this fixed, they said they cannot fix it and closed the phone on me. on the website is said that from israel you cannot do advance internet checkin, and when i arrived at the checkin they said that i should have done this advanced check in, and since i didn't i need to go to their ticket office and pay a penalty of 35$ per passenger. there also was no warning on the website of any such penalty. i will never fly with them again if i can help it."
Výhody: "Everything was in time. Baggage I handked in the Riga airport and received it in Larnaca, no problems"
Nevýhody: "bag measure frames in Riga airport used for aB are smaller than in most airports, as a results we were asked to check some bags in at the last moment. we have had connecting flight through Riga with two hand bags. lets call them big and small. judge by yourself: flight, aircraft, small, big ->Riga CS3, on board, on board Riga-> DHC 8-400, on board, check in ->Riga DHC 8-400, on board, on board Riga-> CS3, check in, check in as you see, the same bags on the same aircraft were allowed or disallowed by the same company based on weather one flies to Riga or from it. i believe there is absolutely no purpose for doing last second interruptions of such kind"
Nevýhody: "I needed to cancel the flight a month before, and I got no refund"
Nevýhody: "The flight was cancelled, so I did not make to the my connection flight with different carrier. I had to reschedule the flight and stay in the hotel overnight. AirBaltic refused to compensate for my looses due to thair fault, castomer service is very poor, they took refusal position right away. Air Baltic planes are very old and no air conditioning, avoid air Baltic."
Výhody: "Professional appearance"
Nevýhody: "Extra $ for the seat (quite absurd) and 40 Euros for a check in luggage."
Nevýhody: "No food or entertainment."
Výhody: "Boarding went well and crew was nice."
Nevýhody: "The air conditioning was not working properly on the 3 hour flight which made it a bit sweaty and unfortable. The purchase of a cold beer was a must."
Výhody: "Brand new aircraft Wider seats as normal Good selection of food"
Nevýhody: "We got disembarked from the aircraft for technical reasons, then they towed the same aircraft to the next gate and off we were. Delay almost two hours."
Nevýhody: "My flight was delayed, and I missed my connecting flight. Next flight was 8 hours later. They did put me on this flight but didn't give any assistance to help me with another connecting flight because it was a different company. Voucher for a cup of coffee didn't cover all the troubles I had to go through."
Nevýhody: "paying for water!"
Výhody: "The equipment used for the trip to latvia. the cs300 was superb and I enjoyed my seat. It was comfortable. The boarding was quick and efficient. spacious and quite lovely. the food was ok . i enjoyed the grilled pork."
Nevýhody: "the customer service rep stopped only me, the only black man travelling from riga to russia and was scrutinizing my passport for some long agonizing minutes. My russian visa is in the passport and updated and quite visible to see on the third page of my passport and being from Grenada I am able to travel to latvia visa free for up to 90 days. I stood there whilst others walked past me and went to the aircraft. that sucked. may 09 2017 at around 9 am."
Výhody: "Flight was on time which was surprising given a late snow storm in Tallinn."
Nevýhody: "The flight was fully booked, and the system re-assigned seats for a number of passengers. This created confusion as passengers arrived to their assigned seats to find other passengers in the seats. There also appeared to be a miscommunication between the crew as some crew members said to passengers whose seats were taken they should sit anywhere, whereas other crew members tried to get everyone back in their assigned seats. This was frustrating. Also the overhead bin lockers are very difficult to open"
Nevýhody: "For people who have Airbaltic as a connecting flight this might be very inconvenient. We paid 40 Eur/person each way for our luggage . That brings the price that you pay so much higher than you expect at first. Also if you don't print boarding pass ahead of time which we didn't (plus still needed to drop off checked luggage and check our passports) they want to charge you 30 Eur a person to print that drinking piece of paper. If you don't want to pay that get out of the line with all of you luggage, go to kiosk and print it, then come back to the line. But that's companies rules , employees just have to follow it. Another problem was their attitude. The guy who got our luggage was so weird. Showing off and talking to us like a boss. After giving us boarding passes he said we can go to the screen and look up the gate ourselves. I never write long reviews but man! they got me mad that day. Never say never - but I don't want to fly with this airline again"
Výhody: "Booked on kayak and wasn't clear at all about check in or tickets, I looked many times. No way of checking in or getting boarding passes had to pay an arm and a leg at the gate. Also had to pay to check my bag on a half full flight. Have never had to check same bag with Ryanair on over 10 flights now. Will never use this airline again."
Výhody: "The flights were on time, and the Riga airport was efficient."
Nevýhody: "The planes seemed very old and rickety. One was an old propeller plane that looked like it had a large patch. The second plane was so old that It was very difficult to open the overhead storage compartments. Both planes rocked side to side during takeoff and landing. I couldn't figure out how to check baggage online through Kayak, and it cost €40 at the airport. It got me where I needs to go, but with the baggage fees, it turned out to be about the same price as other airlines, and I wouldn't recommend the planes for people with any flying anxiety."
Výhody: "Very efficient, quick"
Nevýhody: "Riga to vilnius delayed 2 hours"
Nevýhody: "Uncomfortable, cramped."
Výhody: "Wifi and the nice crew"
Nevýhody: "The food option"
Výhody: "The crew was excellent! Nice leg room!!"
Nevýhody: "I would like to have free access to coffee and tea. I understand the cost of meals but a complimentary beverage would be a welcome, inexpensive treat!"
Výhody: "WOW went out of business before our flight, and Kiwi handled our transfer very poorly, promising things they never delivered. Agents in Prague were infinitely more helpful and straight forward."
Výhody: "Free wifi was great!"
Nevýhody: "We paid for business class but we were seated in the premium economy. We would like to have refund for the difference. Please explain. Regards, Bebert Revah"
Nevýhody: "Our flight from VCE to CDG was delayed 30 minutes and the flight from CDG to FLL was early. We missed our check in by TEN MINUTES and were not even allowed to pass the security to speak to someone at a counter. We were told with ZERO empathy that we lost all of our money from the previous flight and we needed to buy another ticket. VERY EXPENSIVE TICKETS. The only VERY EXPENSIVE tickets available had a 6 hour layover IN MOSCOW. This was such a horrible experience. What a way to end our honeymoon. You have utterly destroyed something that was supposed to be a wonderful experience."
Výhody: "Crew was lovely"
Nevýhody: "I didn’t understand the booking process and that you have to pay for everything separately (choosing seats, luggage, boarding class, etc). I will be a better consumer now."
Výhody: "Lighting and timing to allow for sleep and quiet"
Nevýhody: "Crew should understand it's not a crime to ask for a drink of water - epecially when the passenger goes back to them"
Výhody: "Disembarking from both front and back is nice and efficient. Wish more airlines did that."
Nevýhody: "Both flights were delayed by more than an hour. You'd think a company called Norwegian would be ready for cold weather."
Nevýhody: "I’ve never been on a 6+ hour flight that did not feed you, or at least supply you with snacks and water/soda!"
Výhody: "You ought to have a NA option as Food was not served on this shorter route."
Výhody: "Not much"
Nevýhody: "Low comfort level , very rude check in staff , sitting assignment not respected , food and beverage mediocre at best"
Nevýhody: "Delayes delayes delayes....I fly to Europe quite often: Norwegian is the only company who doesn’t make up any lost time in the air... Cranky and unpleasant flight attendants... The overall experience felt like they really don’t care...."
Výhody: "They’re very mediocre selection of movies were free"
Nevýhody: "They cancelled our Barcelona flight with no explainationand rather than book for us on another carrier, they suggested we buy our own tickets and fly to another state to find a similar Barcelona flight. Disgusting and rude."
Nevýhody: "Cabin crew is not trained and not very nice. You had to pay for water and soft drinks on an international 11 hour (Paris to la) flight which is very strange for a regular traveler like myself. Meal served was budget size too. Entertainment selection was very limited"
Výhody: "Friendly staff as always, and more leg room than most budget carriers"
Nevýhody: "They announced a 10 minute delay, which lasted for two hours without passengers getting any information, and had to take the bus a long way as the plane had somehow ended up at the other side of the airport. Then once boarded, we sat on the tarmac for at least 30 minutes."
Výhody: "Worst boarding- extremely disorganized No food or beverage at all for my 8!hr Trans Atlantic flight Most uncomfortable seats I’ve ever experienced"
Výhody: "Everything, slept most of the flight"
Nevýhody: "Nothing to complain"
Výhody: "comfortable and overall good"
Nevýhody: "my luggage didn't come and had to wait until the next evening"
Výhody: "The staff"
Nevýhody: "How do you have an international airline flying people 10 hours PLUS and not feed them ?? I've never heard of such a thing. & even with the meal preorder bullshit they didn't have enough food for the entire plane to order from the snack bar so I STARVED for 10 hours."
Výhody: "The entertainment system was pretty good."
Nevýhody: "I bought the ticket at the last minute and couldn't pre-pay for luggage or food. The food cost me and my companion $50 for sandwiches, snacks and drinks. Even water and soda is $3 for a small can. If you want a blanket, they charge, if you want anything, they charge. Luggage was over $80. Just pay more for a different airline, it will be less."
Výhody: "Oslo airport was nice"
Nevýhody: "Flight attendant was rude. Flight was delayed like crazy. Boarding takes forever in oslo"
Výhody: "Crew is always nice. Like the aircraft."
Nevýhody: "Not your fault, but it took 15 minutes for JFK to allow us to get off the plane. I also miss the days when everyone got food and drinks/snacks. I never see an option to pay for a meal, I thought even on cheaper flight search engines they would give you the option."
Nevýhody: "They don't give you ANYTHING onboard. Literally NOTHING but a glass of water. You pay for everything. Horrible!!"
Výhody: "Very smooth and organized all the way."
Nevýhody: "I was in the back of the plane, the constant flushing of the toilets and loud staff gathering made it difficult to sleep. Staff lacking customer care. Lack of new movies playing and the food/snack selection was poor - no snacks or even refreshments offered to passengers not even water, i had to buy bottles from the screen constantly."
Výhody: "Good staff. Clean aircraft."
Nevýhody: "austerity style seats with a stick for an armrest."
Nevýhody: "The flight was operated by HiFly. Communication about delays (5+ hours) was terrible and non-existent for the most part."
Výhody: "They ran out of food on a 8hour international flight. They didn’t even accommodate with giving complimentary snacks."
Nevýhody: "The E’NTERTAINMENT was poor. The airline sold out of everything. This sucked"
Výhody: "Boarding was fast and easy"
Nevýhody: "For a premium business ticket, the service, comfort, and food is extremely poor."
Výhody: "Nice crew and good clean plane."
Výhody: "Beautiful new Dreamliner. Food was ok. Cabin service was attentive and friendly. LAX to LGW crew far better than return trip but overall great service. Entertainment was good but more of a selection on other carriers."
Nevýhody: "Only real complaint is that the premium/business passengers don’t get luggage preference. Part of the perk of premium should be exiting passengers off the aircraft first, which they don’t do, and your luggage should come out of baggage claim first but they don’t tag it separately."
Výhody: "reasonable upgrade to business class"
Nevýhody: "I will not fly this airline again if I can help it. $3 for a bottle of water? Buy a blanket? I fly international flights frequently...I have never experienced such poor service on any other airlines. The crew was untrained and some even dancing in the back of the plane. I would not want to trust my life to such people if there was an emergency on board."
Výhody: "Nothing really. It took off, it landed."
Nevýhody: "2 hours delayed. Old plane, no entertainment or food. Indifferent crew. Nothing to recommend it really and no reason to endorse choosing this airline."
Nevýhody: "Flight delayed almost 3 hours"
Výhody: "Legroom plenty"
Nevýhody: "30 mins late"
Výhody: "The crew was great and the flight was comfortable."
Nevýhody: "I believe it's an airport issue so I'm hesitant to put this but I was unable to check in until 2 hours prior to my flight. The rest of the party I was traveling with was on a different flight that left a bit sooner so I arrived with them at the airport only to be kept waiting as they were able to go through security upon arrival. Norwegian doesn't have a designated window or kiosk so I wasn't able to get any help on the matter."
Výhody: "We were in premium economy with its 45-degree-recline seats, and thus got a little shut-eye. Staff were excellent."
Výhody: "Family in front of me had a poorly behaved child. The stewardess didn't seem to care but once I informed her the child had poured soda all over my luggage she apologized and gladly told them to keep the child in his seat."
Nevýhody: "No food or entertainment."
Výhody: "The flight was on time and the staff were very nice."
Nevýhody: "Boarding was chaotic. No one gave any instructions so the passengers crowded the gate area seeking an advantage to board. Flight was very crowded in the Economy cabin. Fortunately it was short."
Výhody: "Flight attendants in air were pleasant. . . on the ground, not so much."
Nevýhody: "I had to pay 3 euros for a can of soda. No freebies on this airline!"
Výhody: "Very efficient crew, food was great, had wine with my meal at no extra cost! I like The aircraft configuration with the seats, it makes it easier to board the plane."
Nevýhody: "Games could be expanded, missed soduko."
Výhody: "I make long distance overnight flights about 8 times a year, and this flight on Norwegian was the best flight I've had in years. Plenty of legroom, the seats don't feel crowded together, and my backpack was the only bag in the overhead storage. The chicken and rice was piping hot and had more chicken than I could eat. There are lots of flight attendants so you never feel neglected and they are all friendly."
Nevýhody: "I liked the whole experience. I am flying Norwegian again"
Výhody: "For not a lot more money than Economy, Norwegian offers a Premium seat class that has ample width and legroom for an overseas flight. Friendly staff served us two meals with complimentary wine. The food is so-so but it's so rare to get actual food these days that I was ecstatic! Real, warm blankets too. Definitely will fly again."
Nevýhody: "Boarding very chaotic. No clear instructions about groups or times to board. No one knew which line they were supposed to be in."
Nevýhody: "rude staff, and ill informed and incompetent. Had to beg for water and food, even though I had ordered meal service. Unpleasant, I repeatedly complained about roudy passengers, who were occupying nearby seats that weren't theirs. these passengers were drunk and loud and hanging out in others seats and ailses NEVER FLY NORWEIGIAN AIR. The only folks who had a great trip were the flight attendants - they hung out in the large spacious kitchen eating the food that they said they didn't have for the passengers and doing little else. Worst flight experience of my life. And fancy expecting folks to carry all the food and hydration needed for an 8 hour flight. I think TSA needs to look into the this from the airport chaos - as it is clear that my experience is not isolated. DONT FLY NORWEIGIAN AIR"
Výhody: "The guy at the check in counter was very friendly and helpful"
Nevýhody: "The crew on the airline talked most of the short flight, and I could hear their personal conversation. Not very professional. Not a glass of water was served. Only food for pay."
Výhody: "The 787 dreamlike is great"
Výhody: "Plane was state of the art. I particularly liked the capacity to 'dim' the light that came through the window as opposed to going from one shade to the other. The seats were certainly comfortable. The staff looked sharp & they were friendly & diligent. Entertainment offering was filled with a variety of films & shows. I was also pleased with the fact that there weren't any delays. Restrooms were equipped & clean."
Nevýhody: "I was bummed to stumble upon the announcement that Norwegian decided not to renew their service with the SJU airport. IT opened a cultural exchange that would be great to continue."
Nevýhody: "Flight was handed off to another airline - both airlines blamed each other for any problems. Misinformation regarding seat upgrades. Flight ran out of drinks."
Great flight. Loved being informed before take off. Very professional
Worse airline. Charged me for a check bag and didn't check it
Výhody: "Nothing. Wiorst flight ever!"
Nevýhody: "Ryan air has a paid checkin policy that we were not aware of. It was not written properly in the tickets or in any checkin prompts. Since we were traveling I couldn’t check in online. So reached the airport very early but they charged me to check in, that too a ridiculous amount of 100$. The crew was generally rude and non welcoming. The aircraft stops at the middle-of the airport in Budapest and we had to walk a very long stretch to get to the airport in the cold since the plane was not connected to a gate. For sone confusion they stopped boarding in the middle and passengers had to stand in the freezing cold , outside the aircraft , in the middle of the airport for a very long time. Hated the flight. Charges you for every single think you can think and not think off. Every passenger seemed frustrated"
Nevýhody: "Entertainment online"
Nevýhody: "Entertainment online"
Nevýhody: "I will never fly Ryanair again. They harass you by email on a regular basis to upgrade this and upgrade that. They also do it when you open their app. Terrible, terrible marketing."
Výhody: "Inexpensive, simple travel. The in-flight food was better than expected and affordable."
Nevýhody: "No complaints."
Nevýhody: "Be careful with the bag. They didn't accept my carry on despite I paid for it, saying it was to big. When trying to pay they told me that only with EUROS. Didn't accept neither my credit cards (they accept only Europe issued CC) not USD. I couldn't retrieve money from an ATM either."
Výhody: "Ryanair is different...the crew sells perfume and lottery tickets during the flight."
Nevýhody: "The board in BUD said flight was delayed...no gate info. Then I noticed people in the area frantically getting up...witching 5 min there was no gat to a message that said boarding...last call! We frantically got to our gate which was a large metal pole building...where we stood for 30 plus minutes."
Nevýhody: "Everything,flight was delayed an hour and we just had to sit on the plane for the hour with nothing said to us"
Výhody: "The price of the ticket was cheap..."
Nevýhody: "But we paid for it with our luggage. The staff was extremely unhelpful. They sneak up on you with extra charges. Not worth it! Rather use my money for a better flight and be more comfortable. They didn't even have water on the flight that I could have without purchasing."
Nevýhody: "Uncomfortable chairs, late boarding, even then- a lot of waiting. No entertainment."
Výhody: "Flight attendant was wonderful, and extra helpful!"
Nevýhody: "The gate staff did not make it clear where and when passengers with Priority seating should stand in line."
Výhody: "It was a great flight from Marrakech to Rome. The boarding was seamless and hassle free. No extra fees or discussions about the size of my carryon or hand bag, just tagged it and brought it with me. Left and arrived right on time. Thanks Ryanair!"
Výhody: "We landed without dying."
Nevýhody: "To start off with there was only ONE person checking people in before the flight, so it took forever. Then the guy at check-in told us we were already supposed to have our boarding passes printed out and that he was not able to print them for us. Basically, it was a "figure it out for yourself" sort of situation. We went to another counter, not even directly associated with Ryan, and a very nice gentleman there printed our passes for us. He also seemed really confused as to why the Ryan Air employee wouldn't print them for us. Then, we weren't given a gate assignment until 20 mintues before the time we were supposed to board. How do you expect your customers to be prepared if you can't even tell them where they are supposed to go until the last minute? Then they made us board a bus to take us to the plane on the tarmac which was not a big deal. But they made us stand on the bus for 20+ mintues before they took us over to the plan. The bus was completely full, so it's not like they were waiting to load more passengers. The doors to the bus were open, so it was freezing cold (our flight was late at night) and we were forced to breath in exhaust fumes from the bus the entire time! The flight was also an hour delayed!!! I know it's a super cheap ticket, but do yourself a favor and spend a little more money to fly on an airline that actually knows what they're doing. This is my first and most definitely LAST time flying on Ryan Air. If I could give zero stars, I would."
Výhody: "it was 1 hour flight so it was really great"
Nevýhody: "The flight was delayed for over two hours, but there was no reason given and we were left waiting with no idea what was going on."
Výhody: "We made it."
Nevýhody: "Boarding was very slow. Had to take a bus to the plane, not even water to drink."
Nevýhody: "Flight was delayed, No info as to how long and why."
Výhody: "price boarding"
Nevýhody: "flight delayd luggage delayed seating random"
Nevýhody: "Was one of the worst flights I’ve ever taken. No information, no updates, no announcements until 15 minutes after flight was supposed to leave. No ground staff apart from one lady who worked for the airport who was incredibly rude and unhelpful. They loaded the Dublin flight through the same gate we were supposed to be flying from and we’re putting them on buses keeping them there 10 minutes pulling them off the buses, putting them back on the buses. It was an absolute joke. On the flight the cabin crew were slow, again no information at all. Just stood there looking useless and chatting ignoring passenger call lights. We landed in Stansted and they couldn’t open the gate as the ground staff “couldn’t find the key” keeping us on the plane for an extra 10-15 minutes with no AC. Terrible experience would never book Ryanair ever again."
Nevýhody: "Long waiting in the plane. 1 hour delay. Long line for bus to Brussels"
Nevýhody: "the gate change many times, no information about the flight , no answers, many problems with the cases of the people, I hate rian air."
Nevýhody: "Cramped, uncomfortable seats that do not recline. Inattentive flight attendants. Poor beverage service, like they were trains to offer nothing unless you tackled a flight attendant as she raced by. Packed transit tram to plane: priority peopleeaitedin the idling tram while everyone for the flight came down. Never again! Price or not!"
Nevýhody: "When check in took place we were kept in a dark,cold,wet & windy covered area for about 10/15 minutes before being allowed to board the plane. This is really unacceptable in this day & age."
Výhody: "Quick flight, friendly staff and pilot deserves credit for taking off in horrible weather conditions"
Nevýhody: "No fault of the staff but we were an hour late boarding and I missed my connecting bus"
Výhody: "On time, short flight so comfort not a big issue, basically you get what you pay for and you don't pay a lot."
Nevýhody: "two roads with Ryanair, each time delay of about one hour"
Nevýhody: "They charged me 50 € because I was unable to check in online"
Výhody: "It flew"
Nevýhody: "Delayed over an hour with no communication. Wouldn’t let us check in online and then we’re penalized $150 to check in at airport. Boarding stared and we waited on the gate for 30+ min along with all other passengers. No communication from crew. No crew or staff working gate. No gate announced until after flight departure time. Overall awful."
Výhody: "Flight was quick and easy."
Nevýhody: "Boarding process was a little slow."
Výhody: "We were priority so it was fine otherwise it would have been a mess."
Nevýhody: "No tvs or beverages without paying. Otherwise everything was great"
Nevýhody: "Terrible customer service."
Výhody: "No panic"
Nevýhody: "Bad job with customers. Sorry."
Výhody: "They charged me 50 euro for my carry on, after that I was flying with the same small bag 3 times in Ryanair."
Nevýhody: "I want my money back because they didn't charge me before when I had travel on Ryanair, just I Italy. And they said that if I dindt pay they close the gate for me, and after I said that I am gonna paid, they laugh with the other girl, and say "she has money and she said not""
Výhody: "The crew. And the wheelchair personnel in both Prague and Dublin were outstanding."
Nevýhody: "The one-hour, 50-minute delay. And why are both airports using stairs instead of jet bridges?"
Výhody: "Smooth ride"
Nevýhody: "Ryanair charges low prices to get you locked into their flight, then if you do not follow their rules exactly then they try to charge you money left and right: 1) Not checking in online 2) Not printing your boarding pass 3) Having too heavy of bags 4) Carry on in not the smallest possible carry on size 5) Any extras during the flight including water"
Výhody: "Liked absolutely nothing."
Nevýhody: "The staff was rude and took every opportunity to scam more money out of the passengers. I will never recommend Ryanair to anyone. Never have I been so disappointed in a travel experience. I'd rather be dragged off a United plane than ride Ryanair again."
Výhody: "Friendly Staff"
Nevýhody: "We paid for priority boarding and then we're put on a bus and told to stand. When the bus stoped everyone dashed to the entrance and we were one of the last people to get on board."
Výhody: "Flight was smooth, plane was comfortable, staff very nice"
Nevýhody: "I did not appreciate having to obsess for weeks about the luggage restrictions and whether we met them; the fact that we had to arrive with a printed boarding pass in hand. -- when you are traveling that is not easy. The flight turned out to be just fine, but I was expecting to be hit with another charge right up to the moment we got on the plane. Were we just lucky?"
Nevýhody: "Seats are too small and don't recline. There's no entertainment. We sat on the aircraft for a hour without any explanation on why we were waiting."
Výhody: "They didn't lose my luggage"
Nevýhody: "I was told I could not use my pillow for take-off, landing and the majority of the in flight. I broke my neck years ago and I need the pillow for neck support especially for takeoff and landings which are always the most painful part. ( Didn't help that the pilot had rough decent and a violent touchdow on landing). I just truly am baffled as to why I was not allowed to use a pillow? We are not talking about some large bed pillow we are talking about a small pillow that takes up no room and is specifically made for flying. I tried using my water bottle as neck support but it was no luck. Flying is already painful enough and to not be allowed to use a pillow which helps to support the neck is truly agregious. I really don't know what to say on why this wasn't allowed but I hope this issue is solved with upper management so the next person with such a problem will Never have to go through this. As for I, I will never use Ryanair again. Truly disappointing."
Výhody: "Cabin crew were brilliant and dealt with all questions with ease. Well trained team and immaculate appearance."
Nevýhody: "Rough landings but not sure if that's due to aircraft model."
Nevýhody: "One guy is very rude. Even said if we have any problem with him we can stay at the airport."
Výhody: "Crew and organized operating system"
Nevýhody: "I couldnt slepp in flight"
Nevýhody: "We were kept waiting for at least 20 minutes in a closed very hot airtight bus as other passengers were late. Why we weren't allowed to board and they didn't go back for the others I don't know"
Výhody: "Left on time."
Nevýhody: "Seats did not recline. We were overcharged for bags at the gate in Prague. They do not even provide water unless you pay 3 €. In the end if I had bought a ticket for the same extra cost I paid I would have had a better flight. Never use it again."