Výhody: "The flight from EWR to MSP was extremely quiet. No loud engine noises."
Nevýhody: "We were vert disappointed at the Newark Airport - the Delta Club was closed and there had been no notification prior to arriving at the airport. I certainly missed that early morning coffee."
Nevýhody: "I didn’t take the flight. Due to a change in my post-flight quarantine lodging arrangements in Salt Lake City, I needed to change the date of my flight. Delta directed me to Aeromexico to make any changes. Aeromexico refused to allow any changes. So I was forced to not take the flight and buy a new ticket for a later date."
Výhody: "Middle seat was empty"
Výhody: "Professional crew attentive."
Nevýhody: "More local information weather etc."
Nevýhody: "Just a bunch of weather delays because of the bad storms. I did not like the selection of movies and tv shows on the delta flight. So I just listened to podcast in my phone. But other than that everything was great."
Nevýhody: "First class seats were too close together. It was very difficult to get out of you seat into the aisle. Food was not what it should have been for 1st class There was no wall between 1st class and coach giving little privacy when I worked my laptop. it was in direct view of the middle seat in coach"
Výhody: "Crew was very attentive"
Nevýhody: "Delta staff at the airport JFK"
Výhody: "Happy to be home"
Nevýhody: "Allow more time for check in"
Výhody: "Crew had pleasant personalities.. not stoic annoyed faces"
Nevýhody: "People should wait their turn getting off the planes “Wait until the seat in front of you is empty,” says the elementary school teacher .."
Výhody: "Delta always does a superior job - domestically and internationally!"
Výhody: "Decent food. Great entertainment options"
Nevýhody: "JFK Boarding"
Výhody: "Preboarded and all went smooth and quick"
Výhody: "The service is very good from the beginning. The flight attendant is very caring thanks so much."
Výhody: "clean plane, crew was very friendly."
Nevýhody: "no dessert in meal"
Výhody: "The crew was fantastic and very carrying when I wasn’t feeling well. They checked on me multiple times! The food was also really good for airline food!"
Nevýhody: "The security process in the Prague airport is so ridiculous. There are security agents who screen you in the baggage drop off line that makes the line take a very long time. Once you finally get your sticker from them it’s a quick trip through customs. Then the pain really begins with a security scan st each individual gate to enter a boarding area for the plane. Then I was pulled for extra security where a male agent touched my but with some sort of swab with no warning. He then claimed to not speak English (with zero accent when I asked him a question). It was a humiliating and very long process all run by delta!"
Nevýhody: "Security in PRG was little bit strong They ask my about my last job - 15 years ago if I did not fight with my Manager(I forgat his name)"
Výhody: "Anything from free WiFi, entertainment, leg room, commentary drinks and snacks. Great service!"
Nevýhody: "Call center tried moving us to later flight that was also delayed by 3 hrs despite telling us it was on time. Fortunately a gate agent moved us back to orig flight"
Nevýhody: "From the begging they changed the flights for something totally different. It was a 14 hour trip. Awful"
Výhody: "Excellent Service."
Výhody: "the flight was quick and it was fine. flight crew was polite and professional."
Nevýhody: "i didn’t like that my knees were in the row in front of me, and we hit some pretty scary bumps. i get really anxious about turbulence."
Výhody: "Free movies"
Výhody: "Flight ifself was okay once on the plane"
Nevýhody: "5 hours delayed for no apparent reason. Understaffed in SJC to handle this."
Výhody: "Comfort Plus seating was good for the long flight, lots of choices for entertainment."
Nevýhody: "Some crew members were rather cold in their manner, either disinterested or grumpy. Electric outlet didn't work. On screen entertainment touch screen was very difficult to use (unresponsive to touch)."
Výhody: "We got before time scheduled"
Nevýhody: "We paid full price and we got a service like Low cost flight.they ask us to pay for first luggage When we paid more then 800 Dolar to flight from México to New York"
Výhody: "Good service. Friendly staff. Jet bridge in NRT."
Nevýhody: "Never got a boarding drink; No jet bridge in Shanghai."
Výhody: "Not much"
Nevýhody: "No leg space whatsoever. I'm 6'8 and am being told to keep my legs in while it is near impossible or I'm eating my legs. I became so uncomfortable I became nauseous. Anyone above 6'4 is having a rough flight."
Výhody: "Great selection of movies to watch."
Nevýhody: "The seat-back display screen could use some updating/improving. Also, the earbuds weren't very good."
Výhody: "Again, a quick and easy connector and flight homeward."
Nevýhody: "Not applicable."
Výhody: "Everything except food. I asked them for halal food when I bought tickets. But they didn't serve me halal food. Very very disappointed."
Nevýhody: "Food and food."
Nevýhody: "the older stuardess on my flight from Cancun to Atlanta was very misinformed- told me my carry on wouldn't fit in the over head bin... it did. Told me I had to check my duty free liquor.. I didn't. Told me I couldn't bring all of my liquor in to the US... I could. I just kept saying ok to her just to shut her up, but she ensued with her comments and wrong info as if I don't travel as often as I do. Perhaps she was attempting to be helpful, but it came off as obnoxious and rude especially since she was wrong on every accord. Humbleness and customer service training would do her very good. All other DELTA staff have been great."
Výhody: "The flight attendants were great."
Nevýhody: "Felt like a sardine . Just like ALL fights these days."
Výhody: "The staff was so friendly, and funny!! Loved the movies offered and snack choices. Updated aircraft"
Výhody: "Flight crew took very good care of us. They served several snacks, meals and free wine on the 8+ hours flight from Prague to NYC. The hot towels to freshen up before meals was a nice touch!"
Nevýhody: "sitting on the runway for over 3 hours without any water, snacks, or even video entertainment screens or outlets to charge phones"
Výhody: "Great service very courteous crew. Smooth takeoff and landing."
Výhody: "Entertainment, food having only two seats on our side of aisle."
Nevýhody: "Leg room"
Výhody: "Delta employees knew what they were doing in PV"
Výhody: "Very Comfy plane."
Výhody: "Nice power nap, quick flight!"
Výhody: "The crew were very friendly; service was good Trip was pleasant Plane was clean and comfortable."
Výhody: "The leg room and freedom of not having another seat in front of me throughout this flight was great. It made getting comfortable a lot easier."
Nevýhody: "We couldn't hear the overhead announcements at all. Seated right next to the turbine intake on the wing made the amount of ambient noise especially high, so all the in-flight announcements were pretty much unintelligible."
Výhody: "Crew was nice. Free wine. Lots of great entertainment choices."
Nevýhody: "I do not like that when you book through Kayak you cannot choose seats on Delta. Is there anyway to do this?"
Výhody: "Flight was cancelled and could not be rescheduled until the 17th causing me to loose 10 days of pay at work costing me 4700usd."
Výhody: "Boarding was easy and fast"
Nevýhody: "Seats were cramped"
Výhody: "Great food and service. Great entertainment. Really comfortable flight overall."
Nevýhody: "Flight was delayed and it wasn't communicated very well."
Výhody: "The crew wa very nice, food was very good for economy."
Nevýhody: "The screen for the entertainment center wasn't working properly on the right side, but it was no big problem."
Never took off on time. Always delays flying with Lufthansa. Seems like the planes are getting more and more uncomfortable as well. No room to even stretch out your legs. Pathetic. More likely will book next flight with someone else.
The food is horrible. Even in business class
Food was the most mediocre I have experienced on a transatlantic flight. Crew and staff were superb. Comfort was OK. For the first time ever, my luggage was misplaced between Lufthansa change of flight number and a replacement United flight.
Boarding in Munich is so did organized.
Nevýhody: "We had a three hour departure delay in Munich"
Výhody: "easy boarding. crew was nice."
Nevýhody: "terrible seats. no tv or chargers."
Výhody: "The flight was only about 1 hour. Everything ran smoothly once we took off. The crew was very good, providing gate information for connecting passengers."
Nevýhody: "It would have been better if we had departed on time. I don't remember why there was a late departure but it made it difficult for some passengers to make their connecting flight. My husband and I hurried to the gate for our flight to Washington, DC but that flight left late, too."
Výhody: "Flight was on time both ways."
Nevýhody: "had to pay for wine- first time in 25 years of flying international and it was very expensive flight, oh well, will skip Condor next time"
Výhody: "The crew was the best! Excellent service... kind and caring as well as professional."
Nevýhody: "As always, more space but I was fortunate enough to get an exit row this time, which helped."
Nevýhody: "Arrived late due to bad weather in Houston, about an hour late."
Nevýhody: "Food was not edible. Everything else was good."
Nevýhody: "Boarding process. Everyone boarding at once does not work well when it is a full flight"
Nevýhody: "flight attendant gave me a meat sandwich when i asked for the vegetarian option due to my vegetarian diet and i became sick because of this"
Výhody: "I liked that the attendants rushed through a beverage service with the little time they had - didn’t make it to us, but they were trying their best and I very much appreciated their effort."
Nevýhody: "The boarding process is poorly controlled and kind of unpleasant"
Výhody: "The service and the airplane"
Nevýhody: "Nothing at all"
Výhody: "Lufthansa is great."
Výhody: "Loved the flight. Definitely better than Swiss which is what we flew in."
Výhody: "Great service as always"
Nevýhody: "Took off late."
Výhody: "Flights to/from Prague are generally late and we missed 2 connections in 1 week"
Nevýhody: "Connection. Ft from Prague was 2 hours late and there was no connection. We missed our dinner with dear friends that we rarely get to see."
Výhody: "Clean plane.."
Nevýhody: "I was very upset that from Kuwait to Frankfurt I paid in sir net but the speed was very bad . It's not fair to pay 15$ for that it's not fair. And I ask my money refund! And again they saying that speed is very good for watching YouTube and video streaming! Why Lie?? IT IS NOT FAIR!"
Nevýhody: "Flight was cancelled, Lufthansa was not able to reschedule the same day."
Výhody: "You can't beat the German's at efficiency. Awesome!"
Nevýhody: "Houston isn't their hub and I have to put up with United."
Výhody: "Good service.good movies.Good food."
Výhody: "New plane, nice seats. Typical Lufthansa."
Nevýhody: "Strict weight limitations for carry on luggage. Go British Airways if you have large carryons. Lufthansa is militant about luggage weights."
Výhody: "Drinks and great stewardesses"
Nevýhody: "No phone charger."
Výhody: "Quick boarding"
Nevýhody: "Flight was slightly delayed. We had to hustle in Munich to make our connecting flight (so we thought) to IAD. It turned out the flight to IAD was also somewhat late so in the end all was well but we had less than an hour to make the connection and it was a bit fraught."
Výhody: "Great food!"
Nevýhody: "No entertainment"
Výhody: "Good space between seats"
Nevýhody: "Old and loud plane, especially loud and shaky on taking off"
Výhody: "Lots of food for such a short flight."
Nevýhody: "I did not go because i canceled my flight and am still waiting for my refund since 23 May. I will probably never use Kayak again. Not happy... far from satisfied. ~AC"
Výhody: "Flight was uneventful, which is what you want!"
Výhody: "Fell aslep right after takeoff"
Nevýhody: "Delayed flight"
Nevýhody: "They change the gate for transfer last minute"
Výhody: "I liked the process this time because I didnt miss the flight (unlike last time when lufthansa workers denied us to go to the front of the line at passport checkpoint) IN PRAGUE CHECK IN PEOPLE WERE WONDERFUL!"
Nevýhody: "Nice crew"
Nevýhody: "Lufthansa cancelled my flight on November 23rd a few hours prior to departures because their pilots went on a strike. When I called and asked if they would rebook me the lady on the phone said that she could rebook for a trip that had two layovers from 2pm(Prague time) to 8:30pm(NYC time) for the 24th of November (thanksgiving). When I asked her if there was anything else she said that was the soonest flight she could find. When I checked my self I found and booked a flight for the 23rd. When I called back they refused to give me a refund."
Výhody: "I like the friendly crew. They give refreshments at no charge on a 40 minute flight and get it done in time."
Výhody: "Food/drink choices and portions were very generous on our long haul flight over the Atlantic into central Europe from the west coast of the the US. Efficient boarding. Lots of entertainment options as well."
Výhody: "Quick straight forward"
Nevýhody: "No entertainment at all"
Výhody: "The crew, food and entertainment were good."
Nevýhody: "I could not even cross my leg. The coach seats are ridiculous and because of that, I will not book on the airline again. Sorry, coach seats should be an option for everyone, not just someone the size of a 9 year old. I'm only 5'2" and 120 lbs."
Výhody: "Great crews, great amenities, good food. Best flights I've been on in a long time."
Nevýhody: "Economy seats are tough after 10 hours. But thats what I paid for so no issues."
Výhody: "Easy on, easy off this flight. Crew was good on this flight. Got us all on and to Frankfurt no problems"
Výhody: "The flight was very good."
Výhody: "the flight was on time"
Nevýhody: "After flying Lufthansa from Frankfurt to San Francisco this was dissapointing,old plane,service was just soso."
Výhody: "Service was good. In flight selection of movies, music, tv etc was good. Flight camera was cool. Got a snack and drink in a 50 minute flight."
Výhody: "Nice, supportive crew."
Nevýhody: "The delay that made me miss my next flight..."
Nevýhody: "Food option to purchase"
Nevýhody: "When I arrived to check in at 5:48am for my 6:20am flight, I was treated very poorly. The lady at the counter asked me what time my flight was and I said 6:20 and right off the bat she was extremely rude and said that I missed the flight. I panicked internally and asked her how that was possible?! She said the cutoff was at 5:45am and I missed it. I asked if there were other flights available today or tomorrow and she said there was nothing she could do and that I had to call the booking company to see if they could book me. I wanted to cry because my friend had just dropped me off and I called to see if she was close enough to turn back. Luckily she hadn’t left yet. I called the booking company and they were able to book me a trip for the following day but they charged me an additional $100. I wish they had disclosed that we need to be there 45 minutes to an hour early otherwise you miss your flight. And it’s ridiculous that I had to pay an extra $100... financially it was stressful due to the covid 19 situation. I was extremely disappointed in how the lady at the check in counter at American Airlines treated me. She www extremely rude and I have never been spoken to in a way that made me feel attacked."
Výhody: "Smooth ride, great crew, free flight entertainment with screen built into each seat."
Výhody: "Good seat. Good films."
Nevýhody: "A broader range of free snack types would be nice."
Výhody: "Like the multiple USB charging outlets and the mobile device holder on the backrest"
Nevýhody: "They hate kids"
Výhody: "I was comped an upgrade to first class for the 25 minute flight. That’s something."
Nevýhody: "A flight that was already 39 minutes late to board, was another 50 minutes late to take off. You really do get what you pay for."
Nevýhody: "Mechanical issues late 16 hours, no compensation only breakfast voucher slept in a cot in airport lost luggage."
Výhody: "The boarding process was not complicated and my moved along in an orderly fashion."
Nevýhody: "Make the seats more comfortable! Especially on long fights where the risk of blood clots are higher."
Výhody: "The crew was awesome"
Výhody: "The attendant for my area was amazing. I was in the back of the plane and he was friendly. He helped me look for my power cord. He is an outstanding member of your team!"
Nevýhody: "Nope, this was a great flight!"
Výhody: "I have been flying American for 50 years, as a million miler."
Nevýhody: "Another passenger asked for a drink. The passing crew member replied "i dont work first class." Very kindly the passenger asked again for a cocktail. The AA member then said "how many have you had?" Wow would be an understatement. We had been gate tied due to maintenance for over 30 minutes."
Výhody: "Nothing-never made it."
Nevýhody: "3 flight cancellations."
Výhody: "Lots of leg room for such a small plane."
Nevýhody: "AA did not update the flight status. My inbound flight was delayed due to weather but AA kept reporting the connecting flight as on time. I ended up making the connection with time to spare. If AA had reported the delayed departure I would have stopped for food. My bag did not make the connection."
Výhody: "I got there"
Nevýhody: "Being on time for once"
Výhody: "Flight attendants were very attentive"
Nevýhody: "Limited leg room for such a long flight. The person in front of my husband reclined their seat and he could barely move for the 8 hour flight. Check in process at Heathrow was not wonderful as there was plenty of seats but were not open for people to sit in. It was not pleasant holding a 33 pound toddler waiting in 30 minute line"
Nevýhody: "American Airlines is terrible. Delayed flight, no notification when waiting for flight that flight is delayed (I received a text alert). Pilot had terrible landing. Would not fly American ever again."
Nevýhody: "I am glad I am still alive"
Výhody: "Food wasn’t awful."
Nevýhody: "Late. Very. Delayed at departure, then parked on the tarmac for most of an hour, perhaps more, to get to a gate. several of the cabin attendants were very unhappy people, grumpy, snappish and harsh. Old plane, no frills. (Center screens for entertainment, no usb charging in main cabin) come-one—use this poor old guy for short haul stuff."
Nevýhody: "No individual TVs. I won’t fly without making sure my individual seat has its own!!!"
Výhody: "Arrived safely."
Nevýhody: "Noisy children."
Výhody: "Our plane was late getting to the gate. They kept us informed and turned it around pretty quickly. There were storms between Chicago and Rochester so we were rerouted. As a result the hour flight was an hour and a half. The pilot kept us informed and it was a very smooth flight. So even though I was over an hour late arriving I so appreciated the communications and the safer route. AA seems to be communicating more than other airlines and I appreciate that. Flying is absolutely no fun anymore so you take what you can get for the positives."
Nevýhody: "WiFi wasn’t working so I couldn’t communicate my late arrival to family picking me up."
Výhody: "staff was nice, but check-in is clumsy and inefficient"
Nevýhody: "plane from Prague to Philly is ancient, still has the drop-down screens from 1981 and the radio station dial for listening in, but that didn't even matter as the video system was down for half the flight. No electrical charging capability unless you carry a car adapter with you. Overhead space was tiny. At least they had headrests, which is weird since the seats are obviously 30+ years old. Business class and first have been upgraded with new features."
Nevýhody: "Person in front reclined the entire flight. I was squeezed in a a small box. Seats should not recline that much"
Výhody: "Absolutely nothing."
Nevýhody: "We missed our flight to Orlando because we were delayed in London. The staff couldn't help when I requested to see the full text contract as stated on back of the boarding pass. Over three hours late to Orlando. Even in Orlando people couldn't help us find the long term parking shuttle and wind up taking a whole hour tour of Orlando airport."
Výhody: "Friendly and helpful staff, as always!"
Nevýhody: "Far too cramped for seating; im a big guy, but still!"
Nevýhody: "Old overhead monitors for movies. Audio did not work at my seat."
Výhody: "The crew members were friendly."
Nevýhody: "Everything. The outdated planes need to be renovated with seatback screens. The entertainment featured on the aisle screens were unappealing. The economy seats are smaller than on other planes we've flown in; my husband could not fit his legs in his own leg area and was miserable the entire flight. And lastly, the plane was freezing, even after turning off the air overhead. Everyone around me was huddled under their skinny blankets shivering."
Výhody: "There was ample food."
Nevýhody: "No individual tvs or phone chargers or in flight wifi available. Flight was delayed. Luggage was emptied onto a different carousel instead of the one that was posted. There was no announcement made of the carousel change."
Výhody: "Just about everything was wonderful. Flight crew was great, infotainment centers are always a plus, and the seats are better than I remember (don’t get excited, slightly)."
Nevýhody: "This was considered an international flight, as we discovered when we were directed to the international terminal. It was also a 6 hour flight so... where was the food?! We could pay upwards of $10 for 3-4 options, none of which were 100% kid friendly. What’s up with that?"
Výhody: "Quick and efficient boarding, on time, when I asked at the gate for a window seat, I was accommodated. The food was very tasty and the flight attendants pleasant. Overall happy with this flight!"
Nevýhody: "It is impossible to sit comfortably due to the headrest that pushed my head forward regardless how I positioned it and removing it was impossible. There were no individual screens with in-flight entertainment and although I usually read or sleep, I can see how it would bother someone."
Nevýhody: "I didn’t like the fact I had to wait 5 and a half hours in the airport and not being compensated by the airline, who for some reason penalize anyone of their passagers if they are late or want to change a flight. I was also late for a meeting"
Nevýhody: "Only served half people beverages. No entertainment"
Výhody: "Had the fortune to sit with a passenger that had a service dog"
Nevýhody: "Takeoff was delayed Two hours and 17 minutes with NO explanation."
Nevýhody: "All except the food."
Výhody: "Seats were comfortable. Great selection for entertainment. Flight arrived to my destination early."
Nevýhody: "The fact that my original seats were not given. The other issue was that Alaska wasn’t my airline but American was. They didn’t even tell me until I got to the gate, moved over to another and then got transferred over to my gate."
Nevýhody: "Not enough food to feed all passengers and the service was very slow."
Výhody: "The crew on American Airlines flight #109 from LAX to HNL was excellent!"
Nevýhody: "American Airlines has to be the worst airline I’ve ever traveled with. They canceled both of my flights and scheduled me for flights the next day each time. Customer service pretty poor. I opted to take a train instead. They didn’t reimburse me either. Awful"
Výhody: "Friendly, engaged and helpful check-in staff at Fiumicino (a first), great aircraft (777-200), early landing and no wait time for a gate or baggage reclaim. Seat back entertainment was also excellent relative to other flights, as was the flight crew."
Výhody: "Once again, another good and on time flight with American. I was once again surprised."
Nevýhody: "Landing was ROUGH"
Výhody: "Crew were friendly and helpful given the situation."
Nevýhody: "I changed my flight because they said there would be bad weather. I would have gotten there on time if I never changed it."
Výhody: "The crew for the most part was nice."
Nevýhody: "It just wasn't a comfortable flight and then a extremely bumpy ride all the way from LA to NYC."
Nevýhody: "very crowded waiting area, too little leg room, horrible dinner"
Výhody: "Great entertainment my second leg with personal TVs and great selection of movies and games. Also got great exit row seating for no additional price!"
Výhody: "santa ana airport"
Nevýhody: "charged me ＄50 when i checked in my suitcase."
Flight. And at least give a better snack.
The customs line in Vancouver was outrageous and the way it was handled and lack of information to customers was frustrating.
Nevýhody: "Were not let off plane after landing for 20 minutes and counting because no ground staff were available to open door to gate."
Výhody: "The best thing about the flight was the flight attendant Eric. He went out of his way to make everyone’s flight good. He was very professional and friendly."
Nevýhody: "The only thing we didn’t like really was that the back rests didn’t recline and that there was no monitors/screens like other aircraft. Seemed very “budget” like."
Výhody: "Good transfer of bags through Toronto to Vancouver."
Nevýhody: "Lax schedule, poor seating and comfort, poor food, charging for wine. Flight provided by Air Canada Rouge."
Výhody: "Food was hot. Pleasant service"
Nevýhody: "This was a large plane and therefore it took quite a bit of time for people to store their belongings."
Výhody: "The trip was a smooth and on time."
Nevýhody: "The lack of finesse and discretion among the crew. The food quality was poor."
Výhody: "Seats were rather comfy, food was good for an airplane, staff was great."
Nevýhody: "Having to go through security twice, but that is not the Irline’s fault."
Výhody: "The soda did not taste bad."
Nevýhody: "Flight Delayed by 2 days, only offered hotel voucher for one day, despite being told we would get vouchers for 2 days. Customer service made no attempts to make the situation right. Employees at the airport did not know what they were doing, gave lots of misinformation. Upon landing, we were refused our bags despite being stranded for multiple days. Terrible experience. I urge you to stay away."
Výhody: "On time and pleasant staff"
Výhody: "On time"
Nevýhody: "Sepeated seating with my wife"
Nevýhody: "Everything was seamless and i have no complaints. My return flight was cancelled amd i was automatically put on a different flight, and instead of waiting more than 2 hours from boston to get to canada, i was put on an earlier flight for which i am thankful for. However we couldnt take off as delta was clogging up the way to the runaway so ended up waitimg an hour to taje off which was ridiculous. Hope delta hires more ground crew so that others arent inconvenienced in the future."
Nevýhody: "Canceled flight , delayone day , I should rebook by myself by calling the air canada call center I will considre next time when reseving with Air Canada , and Kayak because you didn't even know what happen with me , I took flight to London next day since my flight was canceled"
Nevýhody: "I never got on that flight because the flight from Montreal to Toronto was delayed so I would have missed the connection. The flight from Montreal was late. I showed up a the airport three times before I got on a plane. Air Canada asked me to check in online but the system didn't work. Because of the storm, Air Canada couldn't even place me on hold so I had to go to the airport earlier in the day. When I complained about not being able to check in online, they asked gaslighted me and kept repeating that their system was "a great product" and that there was no way it didn't work. One person finally told me that it was because I had a pet in cabin. I could have saved a lot of frustration if someone had told me that. I also think that for a flight that left late and caused me to change plans and leave on a different day with another delayed flight because of the luggage conveyor belt that didn't work - which paralyzed an entire airport - they could have offered us a complimentary meal on the plane."
Výhody: "Friendly crew, onboard food was fairly decent and an okay price."
Nevýhody: "Even a “preferred” seat on Rouge (27E, bulkhead on B767-300ER) has no legroom. This, combined with a short and low seat cushion means a dead butt. I’m only 5’11” too."
Výhody: "Size of seats and entertainment"
Nevýhody: "Late leaving, slow baggage claim"
Výhody: "I love the variety of entertainment, it never fails."
Nevýhody: "I didnt like how snacks werent included for my 6 hour flght. Also the amount of waste made with all those plastic cups is astonishingly ridiculous. Switch to a more green solution!!!"
Výhody: "Getting off the plane!!!"
Výhody: "Not to have to change plane between Prague and Toronto."
Nevýhody: "No entertainment on plane, so 9 hrs reading or looking into air. Employee did only what they has to do, had missing buttons on their uniforms, shoe which were not polished since they were new. Bathroom were running out of paper."
Nevýhody: "Rouge entertainment system is crappy"
Nevýhody: "Air Canada did everything wrong except for the actual flying of planes. Repeated delays and cancellations with NO organization or communication to the passengers. I made it to my final destination 24 hours later than original itinerary, almost all of which was spent in airport lines. My bag didn't arrive until 5 days later...on the wrong porch."
Výhody: "The flight got me to my destination."
Nevýhody: "Cramped seating."
Výhody: "Business class seats and the overall service"
Nevýhody: "Flight was late and the movie selection in English is pretty old."
Výhody: "Professional and polite crew"
Nevýhody: "Did not realize Air Canada Rouge did not have screens at every seat, made the 10 hour flight a little longer. Not a deal breaker and was overall pleased with the flight."
Výhody: "I flew roundtrip to Japan on Air Canada business class. Buying a ticket late, I noticed it was only $500 or so more for business class. We did have to touchdown in Canada coming and going, but short and efficient hops. On the way back, it probably saved time because we were cleared in Canada so arriving back in Philly was like a domestic flight. Great Food and service. The trip to Japan on their new Dreamliner business class featured an amazingly designed pod - super comfortable, lay flat for sleeping, But has good layout and table space if I had wanted to work on laptop. Thumbs up!"
Výhody: "Timing was right on from the beginning"
Nevýhody: "Seats were not the most comfortable for coach flight but still fine"
Výhody: "Crew on the flight were very patient, understanding and friendly. Ground staff were the exact opposite. Agitated, temperamental and unwilling to help or find solutions."
Nevýhody: "The flight was delayed. Not necessarily the crews fault. But frustrating as our flight both to and from Washington was delayed both ways."
Výhody: "It was on time and very smouth"
Výhody: "Crew were very nice"
Nevýhody: "1. Plane had "mechanical" issues and was delayed 2. Seats are horribly uncomfortable 3. No free snacks or food at all on a 6 hours flight This was my first flight, and unless AC is significantly cheaper than other airlines, I won't me flying AC again as a result of the above."
Výhody: "The direct flight was good time saver. The food was alright and the crew helpful and friendly."
Nevýhody: "The seats were uncomfortable. In the same class, Lufthansa was more comfortable..."
Nevýhody: "Not even one single snack for free"
Nevýhody: "I've never been on a transatlantic flight that didn't offer a drink with dinner. Plus, not having a TV screen for passenger's entertainment is out dated. Time to upgrade these planes, or don't use them for long haul flights"
Výhody: "They were quick to bring meals and snacks. Friendly and accommodating flight crew."
Nevýhody: "For a 9 hour flight, I would have preferred a heads up that there is no in-flight entertainment and you need to have a charged device of your own with the Air Canada app pre-installed. And if you didn't get that memo and you have an Apple device, you're out of luck. Otherwise you can rent an iPad for $10. The chairs were thin and flimsy making it difficult to sleep. And unfortunately we got a "window seat" that did not have a window. It was very disappointing."
Výhody: "On time/boarding by zone prevents unnecessary gathering at the boarding area."
Nevýhody: "Air Canada Boarding agent was rude when I inquired about taking an earlier flight. Her reply was, "The boarding for this earlier flight has now closed- even if I were able to get you on, you would be paying a change fee". I'm tired of the attitude of many of the Air Canada boarding agents."
Výhody: "The fact that the airline offered meal vouchers and still attempted to fly to Toronto instead of cancelling the flight."
Nevýhody: "Although due to weather related problems. Unfortunately it made the flight delay way too long and not a good experience."
Nevýhody: "cancelled my flight and lost all my $$$! I won't use Air Canada again."
Výhody: "We arrived to our destination safely"
Nevýhody: "Overbooked flight Switched gates at the last minute before boarding--very confusing. Filthy bathrooms on plane Typical bad airline food; couldn't even break apart dinner roll it was so rubbery. No individual movie screens, had to use your own mobile device and earphones or pay $10 to use an ipad provided by the plane to access in-flight network. Overall very disappointing service. Expected much more from Air Canada."
Výhody: "Check in"
Nevýhody: "Food and entertainment"
Výhody: "The commuter terminal in Toronto is a bit of a pit. Basically a glorified hallway, which gets pretty chaotic while you are waiting for your flight, and others are queuing up. For anyone with mobility challenges it is a long hike from the main terminal."
Výhody: "Okay flight, nothing special."
Výhody: "Crew Only."
Nevýhody: "AC website states for US and Canada allow 120 mins. We arrived to the airport 130 mins inadvance. We had no checkin bags but we almost missed our flight. (Many people did miss our flight). You need to allow at least 2 -3 hrs for US security checks. Because we almost missed our flight, we didn't have time to purchase food preboarding and the selection in the plane was very limited. My partner is 6'1 and the seat was extremely uncomfortable for him and it was not in our budget to upgrade. There was no free entertainment in the plane. You needed to rent a tableT!"
Výhody: "The plane was a large one so it makes my trip comfortable with my 2 years and 2 months baby"
Nevýhody: "it seems to be expensive to pay full ticket price for a 2 years and 2 months baby in addition to 1 small bag for the 2 of us."
Výhody: "Flight was on time. Was able to move from my assigned centre of row seat to an aisle seat, which however was I'm the last row outside the toilets. Checked bag came quickly in Seattle. Descent was gradual enough, or something, that my ears, which normally hurt excruciatingly from about 20,00-10,000 feet, barely bothered me."
Nevýhody: "Check in, customs, etc in Toronto was a series of long long lines that took nearly 1.5 hours (not AC's fault but an unpleasant aspect of the trip). Plane was full and very cramped, impossible to get up and walk. The tv monitors on my side/half of the plane conked out midway through flight."
Nevýhody: "We took off 1 to two hours late"
Nevýhody: "Confusion at every airline because air canaduh forgot to release funds to other lines."
Výhody: "That we made it there reasonably on time."
Nevýhody: "Old plane, no entertainment unless you knew to get their app, before getting on the plane, limited leg room, bad food, no drinks on an int'l flight. Too bad it was the same price others charge."
Výhody: "GOOD LEG ROOM"
Nevýhody: "THE FOOD STILL SUCKED."
Nevýhody: "I was NEVER TOLD I would need a transit visa to fly through Canada. I was denied boarding in Entebbe by British Air and had to rebook and pay for another flight on a different airline that didn't fly through Canada. Who has another $1,700 in their pocket to cover such expense? A terrible financial hardship. I will NEVER use Kayak again to book travel."
Výhody: "Air Canada is a first rate provider. Their air rates are better than most other airlines, and the value for the money is exceptional."
Nevýhody: "The plane was SO, SO COLD. The entire plane of people were miserable. I literally shivered all the way from Toronto to Istanbul, huddled next to the stranger next to me, who was also freezing. It was unreal how cold it was. People kept asking the staff to turn the A/C down, to no avail. I couldn't wait to get off that flight."
Výhody: "Fast & efficient"
Nevýhody: "Crew was strangely inflexible about rules that I had not encountered before- being only in ticketed seat until at altitude (the flight was very empty), only specific headphones during takeoff & ascent, no headphones or electronic devices at all during final descent and landing."
Flights was delayed twice. No specific reason
Nevýhody: "A larger plane from Chihuahua to Houston."
Nevýhody: "Check in problems with precheck. There seems to be a consistent issue with seeing our precheck on our boarding pass. This has happened twice. Otherwise good overall. Time to fix the problem"
Výhody: "Seats and layout was updated. More room in economy. Staff was personable 3 bathrooms in economy rather than just 2."
Nevýhody: "Offer dinner service for a six hour flight."
Nevýhody: "Older airplane with ragged seats; food wasn't very good"
Nevýhody: "Extremely hot on the plane."
Výhody: "Good, professional, friendly crew."
Nevýhody: "Comfort is so so, food is plentiful and tasty but the overall quality has gone down over the past several years. Fees for luggage and other services are absurd."
Výhody: "Getting off the plane."
Nevýhody: "First, it was a big ordeal to get seats together, traveling with 3 children. Seats did not recline. No movie screen, entertainment. Weren’t allowed a carryon, only under seat. Will not fly united again."
Nevýhody: "Flight attendant was not helpful with large package"
Výhody: "Great crew"
Nevýhody: "Had to wait to board"
Nevýhody: "Another airport would be better, no extra charges for bags would be even better!"
Výhody: "The crew was ok. The seats were far from comfortable."
Nevýhody: "The seats were so close together and did not recline to a comfortable position at all and to be a flight over 2 hours is just plain ridiculous! I will definitely be putting United on my list with Spirit from now on. Choosing either of them for such discomfort versus price savings is not worth it!"
Nevýhody: "What a rip off airline trying to nickel and dime you every chance they can. You think you got a value until they add in extra money every chance they can. $13 to pick your seat. Tight fitting seats. They don't allow a carry on bag when you book economy and you have to pay for your carry on. Etc."
Výhody: "Clean, comfortable, wonderful crew, even got an appearance from Santa (we flew week before Christmas) which our 3ywar old loved"
Výhody: "Getting off the plane. The unusually chipper voices telling us “B-bye”"
Nevýhody: "I remember reading that Aeroflot in Russia has better customer service than United Air Lines. Well, it was on full display today on our flight from LAX to Kona repleat with the veteran battle ax barking orders at passengers; “The Bathroom is by the blue curtaaaaaaiiiins!!!!!’ Poor victim seemed utterly humiliated. Seating is cramped, seats narrow and unsupportive and the old 757’s (c. 1997) entertainment system is ancient...the touch screens seemed unresponsive, but were in fact just slow...as 5-7 seconds would elapse between touching the screen and the command being implemented. A full re-boot was ordered about 30-45 minutes into the flight. As expected, there were some bumps in the air, but we welcommed them because it required the crew to sit down, freeing us of their ultra passive agressiveness."
Výhody: "We arrived on time despite leaving 45 minutes late"
Nevýhody: "LAX now buses people to the planes. We stood on the bus for 45 minutes and then drove for 10 minutes on an active taxi way. The crew for united just does not seem motivated anymore on any flight. Even in first class we were offered water only 2 on a 5 hour flight. The crew just sat in the front and looked at their phones. The food made me sick for two days - so it is better to just not eat it and bring your own. It is sad as I united used to be a great airline and now they just seem to focus on what new fee they can charge."
Výhody: "Very nice crew"
Nevýhody: "Endless delays on top of delays."
Nevýhody: "No food on a 7 hour flight?? That comes close to torture in my book. Crossing a huge ocean = food you don't have to pay for, in my book."
Výhody: "i got home."
Nevýhody: "Delayed over an hour waiting on the crew. Seems perhaps common with this flight since I had a problem with the leg coming up earlier in the week."
Výhody: "I was so pleased that United offered the flexibility to change my flight before the chicago snowstorm without incurring a change fee."
Nevýhody: "I paid for seats on my original flight. But ended up sitting separate from my traveling companion on the new flight."
Výhody: "The gate was right next to the one I flew in from."
Výhody: "The crew was friendly, and the flight time was an hour shorter than scheduled. But those are silver linings to real problems I encountered."
Nevýhody: "This flight was actually from Denver to Kona. There was 1.5 hour delay due to mechanical issue with plane, so we had to switch gates and planes. That wasn't so bad. What made it bad was an extra 45 minute delay because apparently maintenance forgot to sign off on the new plane. Also, the space below the seat for my feet and carry-on was unacceptable. All the aisle seats like mine had only half the space of the window seats for their feet. If you're in an aisle seat on that plane, it's impossible to fit anything but the size of a small purse under the seat in front of you. And the middle seat fares only a bit better. Finally, with 7 hours of flight time plus about an hour waiting to depart from gate on plane, the crew ignorantly decided to hand out the Hawaii form to fill out within 2 minutes of preparing to land. Many people didn't have time to fill out the form before being required to put tray tables up. Fortunately, these forms aren't as serious as going thru customs, but it's stupid to pass out the forms that late into the flight expecting people to complete them."
Výhody: "The entertainment onboard was good"
Nevýhody: "Five hour delay due to the aircraft maintenance."
Výhody: "The female crew was polite and courteous."
Nevýhody: "The male crew acted like they were above the customers."
Výhody: "Friendly crew. Crew was very positive and helpful despite the delay."
Nevýhody: "Flight was delayed 2.5 hr. To use the entertainment you have to download an app, but in order to download the app you have to pay for wifi."
Výhody: "The entertainment selection was great!! The crew was great!"
Nevýhody: "It was SO hot on plane, I was miserable the whole flight. It started out with a delay on the tarmac due to the air conditioning not working. We had to wait for maintenance to fix that. That wasn’t a big deal to me. We didn’t have a connecting flight to catch, so we were understanding....things happen. The problem for me began when HOT air was blowing on my legs the WHOLE flight. I was miserable! They only had pizza for purchase which did NOT sound appetizing in that heat. It was a terribly long flight and I was so happy to land and get off!!"
Výhody: "Smooth sailing, the crew was so friendly and flight were all on time. They had really good movies on board which made time fly faster and"
Nevýhody: "Nothen bad to say."
Výhody: "Very friendly & accommodating crew. Pilot kept up informed. Personable disposition exuded across the board."
Výhody: "The boarding was fast and easy. The crew were friendly and accommodating. The entertainment was bring your own phone, tablet or computer to watch movies over wifi. We could not access our United account so we could not watch the movies, which was lame for a 5 hour flight. The food was also unpleasant as usual. You'd think a multimillion dollar airline could afford to feed people more than drinks and a cookie. What happened to the hospitality of the industry? If you came to my house for 5 hours and I gave you one cookie and a beverage maybe two you would think I was rude or down right cheap."
Nevýhody: "The crew were wonderful. My husband was on a business trip and I was able to sit with him. The staff didn't wake me up and they were generous with the sodas."
Výhody: "That it was only a 5/6 hour flight"
Nevýhody: "Movie choices were very limited. Need better snacks than only little mixed crackers."
Výhody: "757 first class was excellent"
Nevýhody: "First time using 1st class, now I am spoiled. United coach seats are to small"
Výhody: "Turbulence after take-off from Frankfurt but captain kept us informed of this and its expected duration which was a nice touch. Flight attendants were good and attentive. We were in economy so by those standards the flight was relatively comfortable. Flight arrived ahead of schedule."
Výhody: "Easy access on boarding"
Nevýhody: "United took over the first 2 flights before final destination they try to charge for everything food , entertainment , etc etc with copa is different"
Výhody: "The entire process went well."
Nevýhody: "not that it is the fault of the airline, but it was turbulent flight"
Výhody: "The acceleration of the flight"
Nevýhody: "The wait during the boarding process"
Výhody: "people were very nice and trying to help even after late change of aircraft and gate due to equipment"
Nevýhody: "wi fi on aircraft while using personal device was limited. also Wi-Fi add-on for internet explorer did not work and directions on web site were poor. I attempted to download prior to flight but was unable to locate on united.com even using the search. would be better if the web site had the downloads or a check your computer config prior to flight to avoid pc not working. united app on iPhone worked well."
Nevýhody: "The boarding process is horrible. You have to stand in lines that disrupt the other people trying to navigate through the airport."
Nevýhody: "Boarding personnel was short and rude in some instances. Condescending comments were made when passengers were not forming lines to their liking."
Výhody: "Due to predicted snow in Philadelphia united made the flight change easy and I arrived in Philadelphia ahead of the storm"
Nevýhody: "Flight was comfortable and united employees helpful and considerate"
Výhody: "The service was good and overall flight was also smooth"
Nevýhody: "Ran out of the food that i wanted... settled with something that wasn't great."
Výhody: "Service/flight attendants were great. Flight was smooth mostly. Space was good as nobody next to me. Flt from YYZ via ORD to SFO misplaced my luggage and got it the next day."
Nevýhody: "ORD to SFO was very turbulent and luggage didn't make it. Seats tight in middle for ORD to SFO"
Nevýhody: "You had to pay for internet service in order to watch the free movies."
Výhody: "Timing...on time"
Nevýhody: "Staff were immature , unprofessional and not customer service oriented at all."
Výhody: "Short lines, rapid boarding, on time, & courteous agents!!!"
Nevýhody: "The seats in coach were curved in a weird way. The seats made my posture bad."
Nevýhody: "Missed connection due to under staff at customs (don't they know exactly how many people land at each time?) it was ridiculous, of course no help from anyone except "you can sleep on the floor if yoi want"????"
Výhody: "The stewards were awesome. Funny kind and attentive"