Great flight. Loved being informed before take off. Very professional
Nevýhody: "Boarding was a caos, I guess is Italian style"
Výhody: "Seat uncomfortable... have to pay everything including water."
Výhody: "British Airlines is a great airline company"
Nevýhody: "Entertainment online"
Nevýhody: "Entertainment online"
Výhody: "Inexpensive, simple travel. The in-flight food was better than expected and affordable."
Nevýhody: "No complaints."
Výhody: "Crew/ fast flight"
Nevýhody: "the fare and baggage rule become complicated."
Nevýhody: "This policy of charging everything really bothers."
Nevýhody: "Uncomfortable chairs, late boarding, even then- a lot of waiting. No entertainment."
Výhody: "price boarding"
Nevýhody: "flight delayd luggage delayed seating random"
Nevýhody: "Was one of the worst flights I’ve ever taken. No information, no updates, no announcements until 15 minutes after flight was supposed to leave. No ground staff apart from one lady who worked for the airport who was incredibly rude and unhelpful. They loaded the Dublin flight through the same gate we were supposed to be flying from and we’re putting them on buses keeping them there 10 minutes pulling them off the buses, putting them back on the buses. It was an absolute joke. On the flight the cabin crew were slow, again no information at all. Just stood there looking useless and chatting ignoring passenger call lights. We landed in Stansted and they couldn’t open the gate as the ground staff “couldn’t find the key” keeping us on the plane for an extra 10-15 minutes with no AC. Terrible experience would never book Ryanair ever again."
Nevýhody: "The airline app did not enable us to download our boarding passes as non-EU citizens and the check-in desk refused to issue paper boarding passes. We had to wait to the last minute at the gate for the agent to write up a boarding pass by hand. Ridiculous."
Výhody: "Well to get in the plane we were waiting almost 1 hour, and now that am writting you waiting again 1 hour for the baggage . I will never again flight with this company never again"
Výhody: "Quick flight, friendly staff and pilot deserves credit for taking off in horrible weather conditions"
Nevýhody: "No fault of the staff but we were an hour late boarding and I missed my connecting bus"
Nevýhody: "two roads with Ryanair, each time delay of about one hour"
Výhody: "Managed to sleep most of the way so the journey went very quickly"
Výhody: "Flying was excellent"
Nevýhody: "Delays on the ground with no indication of that on the message boards"
Výhody: "Not much."
Nevýhody: "Late departure. Staff herding us like cattle before take off. Smelly cabin."
Výhody: "Flight was quick and easy."
Nevýhody: "Boarding process was a little slow."
Nevýhody: "Terrible customer service."
Výhody: "It arrived early."
Nevýhody: "The checked baggage fee is way too expensive."
Nevýhody: "delayed by an hour which we only found out about when we went to the gate."
Výhody: "If you like be herded around like cattle, and having no apology even when your flight is late, then you've come to the right place."
Nevýhody: "Late flight. Family scattered around cabin in different seats. Completely unnecessary."
Nevýhody: "Plane was dirty, boarding didn't have a good organisation, crew wasn't friendly."
Výhody: "No panic"
Nevýhody: "Bad job with customers. Sorry."
Výhody: "Staff approacable."
Nevýhody: "There was no water in the toilet.Aircondition not working well.Have to travel by bus to get into the plane.Delayed flight."
Výhody: "Good experience"
Výhody: "Nice crew, good care of passengers, flight on time, new and comfortable planes"
Výhody: "Cheap and got to Madrid 15 mins early. You get what you pay for."
Nevýhody: "Early Sunday fligh... took 30 mins to queue from motorway to Stansted terminal. If were checking in bag there was a big queue too (I didn't need to). The slowest part was airport security, allow extra 20 minutes at least to get through. Did priority boarding so we didn't queue to board and sat together and had room for our bags (some ended up at feet or in hold)"
Výhody: "Liked absolutely nothing."
Nevýhody: "The staff was rude and took every opportunity to scam more money out of the passengers. I will never recommend Ryanair to anyone. Never have I been so disappointed in a travel experience. I'd rather be dragged off a United plane than ride Ryanair again."
Výhody: "Friendly Staff"
Nevýhody: "We paid for priority boarding and then we're put on a bus and told to stand. When the bus stoped everyone dashed to the entrance and we were one of the last people to get on board."
Nevýhody: "Last time we flew Ryanair, we did not check-in ahead of time, so we had to pay 53 Euros at the airport. We learned our lesson, so for this flight we checked in ahead of time and had our boarding passes ready on our mobile devices. When we arrived at the airport, we were told we needed a printed ticked so they could stamp it that they had checked our passport. It would be 53 Euros for them to print the ticket. The lady at the ticket counter directed us to the business center to print, but the Ryanair website wasn't working. I eventually printed a poor quality screenshot and hoped for the best. The lady stamped when she checked my passport. Nobody ever checked the stamped ticket beyond that point. What a waste. Ryanair is cheap, of course I'll fly with them again the next time I'm in Europe. My advice to travelers is to do your research and know all the loop holes they use to make money off of you."
Nevýhody: "we didn't know we had to print our tickets and they charged us a big fee to print our own boarding passes at the airport"
Výhody: "Nothing at all"
Nevýhody: "Flight was delayed for more than 4 hours"
Výhody: "It was cheap, quick and easy"
Nevýhody: "The rules around baggage, priority boarding and purchasing seats is not very clear"
Výhody: "Cabin crew were brilliant and dealt with all questions with ease. Well trained team and immaculate appearance."
Nevýhody: "Rough landings but not sure if that's due to aircraft model."
Nevýhody: "*Extreme delay: - Our flight was supposed to take off at 5:35pm but was delayed to 12:10am due to technical issues. - There was a plane in RAK that could've have been used, but Ryan Air decided to use it for the flight to Paris instead despite the fact our flight was earlier. *Terrible customer service: - No one answered the phone, and we could only chat with them online. - We had a connecting flight out of MAD to JFK which we were nervous about missing, and was hoping customer service could help us with an alternative options to get to MAD. - Instead, the only answer they could give me was to take the RAK > MAD flight 2 days later and that was our only option. They did not seem to listen and understand our issue. *Poor and inconsistent communication: - RA sent out emails saying check-in would close 1 hour before our flight, but when we arrived at the airport, the screens displayed check-in to close 40min before scheduled departure. - After the delay, emails were sent to call customer service, but when you dialed the number they provided, you get a message saying their offices were closed."
Nevýhody: "They say that one carry on free but they should allow standard size which other airlines allows. So we have to buy new carry on for ryan air!! then don't call it free. It is really hassle travelling in Ryan air for inside flights when you have already came from US to Europe. you need to keep your luggage in storage or pay heft money at Ryan air... They don't even give free water! I agree The money you save on a Ryanair flight is not worth the absolute hassle they put you through, especially considering that you're liable to pay the difference in fees anyway."
Nevýhody: "My flight was delayed more than six hours and they never offer me an alternative solution and I lost my connection flight. The worst experience ever."
Výhody: "Boarding moved smoothly. Paid for priority...it was worth it!!"
Nevýhody: "Awful Service"
Nevýhody: "Ryanair required a 45 euro penalty fee claiming I had not checked in adequately. I had attempted to on my phone after receiving an email on vacation but the online app did not take me through everything needed. It was not clear when I booked via Kayak that additional information was required prior to boarding the plane. My husband is taking another flight within Spain with Iberia and I called them upon my return to avoid a similar charge. They claimed they do not charge that type of penalty and everything can be handled at the airport. I was told by Rayanair that I had to take care of it at least two hours before flight time and I had to pay the penalty.."
Výhody: "Crew and organized operating system"
Nevýhody: "I couldnt slepp in flight"
Výhody: "Not a single thing!"
Nevýhody: "Horrible customer service. Dirty environment"
Výhody: "I arrived at my destination albeit somewhat late."
Nevýhody: "Firstly, during check in Ryanair said that I had to have a printed out version of my boarding pass and therefore they would have to charge me 15 Euro to print it out. Isn't this a budget airline? How do people on tight budgets afford this sort of last moment expense? Secondly, there was nothing service-minded about one of the cabin-crew who barked at me for not immediately showing her my boarding pass while boarding the plane (pure impertinence). Thirdly, the seats don't recline so the knees of tall people are hard against the front seats which puts them in an uncomfortable rigid upright position during the flight. Lastly, the flight was late."
Nevýhody: "We were kept waiting for at least 20 minutes in a closed very hot airtight bus as other passengers were late. Why we weren't allowed to board and they didn't go back for the others I don't know"