Výhody: "Although my flight was canceled they quickly found me a flight on another airline and provided me with a hotel room for the night"
Výhody: "The staff was very friendly was nice trip"
Nevýhody: "The food was not great"
Výhody: "Very helpful and kind crew. On time boarding and departure."
Nevýhody: "If the crew cleaned the toilet more often and picked up trash from passengers and worked faster."
Výhody: "The crew was very good. Seat was comfortable."
Nevýhody: "Running water in the bathroom."
Výhody: "Another confirmation of excellent QA service."
Výhody: "Seat comfortable"
Výhody: "Absolutely professional!"
Nevýhody: "Nothing all perfect"
Výhody: "The crew was unparalleled. Really. Attentive. Friendly."
Nevýhody: "Nothing could have been better beyond the signs at the gate."
Nevýhody: "Lots of noisy babies / young children"
Výhody: "I really appreciated that my bags were not lost"
Výhody: "Crew as very helpful"
Nevýhody: "passenger seated next to are rude"
Výhody: "The crew was friendly."
Nevýhody: "The food was horrible."
Výhody: "professional and courteous staff. Food is even better than a Lufthasa flights"
Výhody: "The 2 trips were fantastic. From checking in to getting off the aircraft, service was a-okay."
Nevýhody: "No comment."
Výhody: "Qatar is awesome. Amazing service and great new planes."
Nevýhody: "All good"
Výhody: "Nice airplane, great crew."
Nevýhody: "Beef stroganoff was terrible"
Výhody: "The crew and comfort of the flying ship is excellent."
Nevýhody: "No one stopped several children from screaming almost the entire flight. I’m thinking they need to put all families with children younger than 8 behind a partition. HAHA!! Just kidding. But that was very frustrating."
Výhody: "I got free internet on this flight: sponsored by Ooredoo. You can get 8MB for free! Breakfast was good quantity"
Nevýhody: "Entertainment Oryx One, lunch quantity aswell. FPML had one tray, VJML and AVML had the same packed wrap."
Výhody: "Crew were very helpful and courteous"
Výhody: "great service from flight attendnants."
Nevýhody: "Old aircraft for flight from Doha to Nairobi, no personal entertainment etc."
Nevýhody: "Nothing it was great"
Výhody: "The food was great!"
Nevýhody: "The way the crew member woke me up for lunch or dinner time.They tapped my shoulder and was pretty disturbed me. If good if you have a sign that we can put next to our seat if we don’t want to be disturbed while we sleep."
Výhody: "Flight duration was short"
Nevýhody: "Nothing in particular"
Výhody: "outstanding crew -- particularly one flight attendant."
Nevýhody: "Length of flying time -- not airlines fault. Could be more space"
Výhody: "The seats were very comfortable and there was more room for our legs than most airline provide. The entire staff as well as the pilot certainly know what the term “service” means!"
Nevýhody: "Such an uncomfortable flight. Poorly organized, was a total chaos. Will never fly Qatar again!"
Výhody: "Stopover in Doha fun. The people are so friendly."
Výhody: "Service great and on time"
Nevýhody: "Lounge in Cape Town was bad."
Výhody: "Great service. Great food. Solid entertainment."
Nevýhody: "But the onboarding was a bit disorganized. The zone method was confusing to non native speakers so everyone was confused. It then become chaotic. Also the 320 product was too different than the 350 flight"
Výhody: "Flight was on time and departed as scheduled. Flight was comfortable and seats were decent. Would have liked a little bigger seats and more legroom in the economy seats"
Nevýhody: "Food was not up to par and seats could have been a bit bigger for the economy bracket."
Nevýhody: "Since I was sitting in the row starting a new section in the plane (row 26?), crew members walked in front of me throughout the whole flight. Sometimes if my legs were extended, they were stepping over me, so it just got annoying."
Výhody: "We were late for our originally flight, got to LAX 15 minutes after check-in was closed, although we checked in online prior, but due to 4th of July weekend the freeway was very heavy traffic. So we ended up going back next day with the supervisor's incredible allowance, offer. I got very emotional when she told us our option. Thank you. Unfortunatley I didn't get her name, due to our shock))"
Nevýhody: "The legroom is ok but the space between two seats is very tight and felt very cramped throughout."
Nevýhody: "Transit time was too close with my connection"
Výhody: "Again on time and effortless boarding made the overall experience a good one."
Nevýhody: "Our suitcase was damaged...still in the process of trying to get it fixed. Hopefully it will be done soon. I will then update this report. Could maybe clean the toilets as it did become a bit messy."
Nevýhody: "It was an older plane. It seemed smaller and we had no choice in entertainment"
Výhody: "The crew was very nice"
Nevýhody: "Not that there is much to be done, but the passengers behind me had a small child and continued to ask me to move my seat and asked the flight attendant to ask me to move my seat up as well so that she and her grandson could have more room. However the gentleman in front of me had his seat back, so I was fairly uncomfortable for most of the 13 hour flight."
Výhody: "Qatar airways 3 hrs short flight was spectacular at all levels"
Výhody: "Flight was good. Cabin crew very good. Food good."
Nevýhody: "Qatar Airways check in at Heathrow was a dis-organised shambles. Arrival at Qatar Airport passport control was even worse at 12.45 am. Long queues,very slow to move, police checking passports unbelievably slowly. Retina scanners should speed up the process. Why then take 5 minutes to check each passport? Poor advert for Qatar, after nearly an hour of queuing I would think most passengers wished they had gone somewhere else."
Výhody: "The service and staff was very good"
Nevýhody: "I have nothing to complain about I think all the service was good"
Výhody: "Very nice service"
Nevýhody: "Flight attendants raising shades so that light was in your face. Blocking aisles near bathrooms"
Výhody: "Boarding on time. Crew was very nice except food option."
Nevýhody: "My wife didn't get veg food she is looking for. We asked crew and they said they don't have."
Výhody: "Overall the flight was great"
Výhody: "I will fly Qatar again"
Nevýhody: "Only 1 meal on a six hr flight was stingy. - not even snacks. Unfriendly staff. No opportunity to choose seats despite checking in online the day before - we were allocated 2 adjacent seats but there were none others shown as available on the entire aircraft."
Výhody: "I like each part of service"
Výhody: "For a change, I found the cabin crew extremely courteous and helpful. A remarkable change from the last so many flights flown across different airlines."
Nevýhody: "The entertainment system is poor. Hardly any movies/shows worth watching. The leg space sucks. Agree I was flying cattle class, but even then it seemed to be too cramped."
Ok Check in and boarding was horrible - every time 15 minutes delayed which was done 6/7 times Bags were delayed by 2 hours at Bali airport
Výhody: "Crew was very uncouth and very foolish. The steward insisted that I sit in a row with another elderly pax, though rows after rows were vacant and social distancing could have been enhanced"
Výhody: "Everything, one of my favourite airlines"
Výhody: "Food was great."
Nevýhody: "Seating was very cramped. I paid $900 for my flight, and the seats were so on top of one another you could barely breath without touching another human. Just because other airlines do it ... doesn’t mean Emirates should."
Výhody: "crew was good but seat was too narrow, and there are too many little kids near us."
Nevýhody: "do limit the number of passengers with little children and don't put senior citizens near them."
Výhody: "Seats comfortable. Entertainment was extensive. Food was good!"
Nevýhody: "Landing was rough!"
Nevýhody: "The seats were so uncomfortable , the leg space was too small ."
Výhody: "Everything was fine."
Nevýhody: "All reasonabley good."
Nevýhody: "Emirates could do better!"
Výhody: "Of the enormous amount of entertainment available, even I found something to keep me occupied."
Nevýhody: "Perhaps boarding."
Výhody: "They were very courteous and provided us with a solution with an overweight luggage so that we wouldn’t pay the extra fees. Flight was very smooth on the 777. Best flight ever."
Nevýhody: "Nothing negative about this flight."
Výhody: "Friendly staff at boarding and on flight. Very attentive."
Nevýhody: "Food was not as nice as other airlines and my 11 yo daughter was only provided normal adult meal. For full service airline actually went thirsty - constant water should be a given."
Výhody: "Great food and entertainment and the service was exceptional."
Výhody: "Flight attendants were very friendly and helpful."
Nevýhody: "poor service . Unresponsive cabin crew"
Výhody: "The departure & arrival time. A fantastic price that included an excellent meal there and back, 30k luggage quota, entertainment that lasted throughout the duration of the flight. It just seemed seamless and felt like it didn't take that long to get there. I will definitely be catching this flight, every time I return to NZ"
Výhody: "Footrest would make the flight just perfect."
Nevýhody: "No footrest. Makes it a little uncomfortable for short people."
Výhody: "I was upgraded to business class. Very nice"
Nevýhody: "Poor service, host lied when queried on arrival documentation to avoid doing anything. Second person we asked was helpful and answered immediately. Plane was two hours late with no explanation or communication. I did not expect such a poor level of service and it my worst experience with emerits."
Výhody: "My third time with Emirates. This time on an Airbus A380 from Prague to Dubai. Simply put, wow! Everything about this aircraft and flight was outstanding, from the aircraft itself, to the crew to the in flight service and the comfort of the seat,"
Nevýhody: "Can't think of anything. Really."
Nevýhody: "Late boarding. Thought I was flying emirates and turned out to be Qantas. Seats not as comfy. They lost my luggage. Took 2 days to get it back."
Výhody: "Plane was almost full, had a spare seat in the middle. Meals were good. Staff were run off their feet but coped well."
Nevýhody: "The flight from Brisbane to Dubai then to Barcelona was excellent compared to the return flight from Dubai. Dubai to Brisbane flight, seats were very uncomfortable, seat cushions were hard. Toilets ran out of paper and hand towels, I had to Inform a staff member. Cabin had a peculiar odour."
Výhody: "Food, staff, seats, quality and feel of cabin"
Nevýhody: "The cabin is heavily perfumed. I coughed most of the flight from the various scents. You could tone it down a bit."
Výhody: "Seat was really comfortable and leg room was excellent. In flight entertainment will keep you busy."
Nevýhody: "Nothing. Emirates are the best!"
Výhody: "Entertainment system is very good. The aircraft is huge and comfortable. Crew was marvelous"
Výhody: "Great legroom, quiet plane, seat free next to me"
Nevýhody: "Not much"
Výhody: "Food is good, inflight entertainment is good, and even though the flight is long, Emirates does a good job inflight."
Nevýhody: "29 passengers were arriving in JFK from MSP, a flight that was delayed due to ground staff issues at JFK (which means that Emirates' partner airline had some issues?). Plane was delayed but we landed just in time to make the connection or so we thought. After running through the terminal, we saw our plane attached to the gate for 53 minutes(I have pictures to show) but Emirates gate staff said the flight is now closed, and didn't let us board the flight. They didn't help us rebook our next flight, or pay for hotel or transportation. And some of us couldn't fly for 2 days because they were overbooked on their future flights. And that's what really happened - Emirates was overbooked for our flight, and conveniently used the excuse that they didn't know our flight had landed in JFK (seriously), and their ground staff was totally non challent about it. They asked us to call the partner airline to rebook, who instead asked us to call Emirates. 4-6 hours of calling for most of us in the middle of the night. Emirates has social media presence on Twitter & Facebook but it's like chatting with a wall. Its 100% useless and waste of time, and I have asked them where I can send my complaint but they won't respond."
Nevýhody: "Flight attendants were rude on the Washington to Dubai flight"
Výhody: "The seats were quite spacious and comfortable. The crew was very friendly and helpful. They actually seemed genuinely happy to be of assistance (a rarity, especially on 9 hour flights!)."
Nevýhody: "Boarding was a fair disaster. No structure or communication about lines. Unclear who was boarding and when. Like a slow-moving stampede. The food was actually very yummy. I just prefer fresh food to be included. Like fruit. Didn't use any entertainment."
Výhody: "Crew was friendly"
Nevýhody: "Flight was a hour late, then we sat on the plane for another half hour because people were in the wrong seat"
Výhody: "The plane was wonderful. Even in Economy, the seats were very comfortable with lots of room, both leg and seat. It felt like I was in Business Class of any other airline I've been on."
Nevýhody: "My flight had a luggage limit of 30kg, which sounds good, until you find you pay per kilo, not per piece when you're over."
Výhody: "First time flying in double decker plon"
Nevýhody: "I would have been happy to receive points for travel on star alliance"
Nevýhody: "1.45 hours connection time in Dubai was hardly sufficient. Had to run through main terminal. Despite being in business class, no special service to bring us to the gate. Not good enough frankly."
Nevýhody: "Long walk from flight to the immigration Tooo tooo long"
Výhody: "Overall good"
Nevýhody: "No Tamil movies"
Výhody: "Cabin crew service was good, couple were too good Too good"
Nevýhody: "Streamline boarding process"
Nevýhody: "For three hours since takeoff we were not served any food or drinks. I was dehydrated and my sugar level had gone low. When they finally served us, they said they did not have a vegetarian meal inspite of my having ordered a hindu vegetarian meal. on creating a ruckus they managed to arrange a vegetarian meal"
Výhody: "not so many people in my flight, the crew were so nice and very helpful."
Nevýhody: "first meal was bad,I requested low fat meal and they gave me the beef something which was meh!"
Výhody: "Entertainment was very good. Enough variety to pass the time."
Nevýhody: "The aisles were blocked a lot of the time making it hard to get to the toilets."
Výhody: "food courtesy boarding"
Výhody: "Everything was great! The A380 wonderful, quiet and spacious!"
Výhody: "Entertainment is good"
Nevýhody: "Terrible food and service"
Nevýhody: "Flight from Dubai to Delhi could use better TVs, more modern quality and food as well"
Výhody: "A passenger was felt sick ( breathing problem?? ) and crew members were very responsive to attend to him, by bringing in O2 bottle etc. Very impressive."
Výhody: "Everything was comfortable."
Nevýhody: "I can't think of anything."
Výhody: "It was ok."
Nevýhody: "Need more leg room. Cramped for 8 hours is not a good thing"
Výhody: "Crew was great, food was great, timing was great! (Got to LAX about 45min prior to scheduled arrival), however seats are very narrow!! Good enough for a short (2-5 hour) flight but definitely not for a transatlantic one!"
Nevýhody: "Everything great but the seats..don’t expect too much of a leg room in the 777 Boeing...unless you get the exit row in economy or you book a business class!"
Výhody: "The seat was much better than other airlines' economy seats. Great food and lots of it. Excellent attendants. Zurich is the best planned airport for changing to next flight. I'm going to try to use Swiss as often as I can."
Nevýhody: "Free Wifi."
Výhody: "Crew helped my parents with physical disabilities through the whole flight. Super grateful"
Nevýhody: "This flight often arrives late so it is difficult to get to your hotel"
Výhody: "Even though we flew through turbulances the crew was able to manage their tasks. Plus beautiful stewardess."
Nevýhody: "They charged about $230 to convey my skis, compared to about $80 for the first bag. This is such ab unexpectedly big difference as to be a trap. Swiss Air are, in my opinion, con artists. Do not fly with them."
Výhody: "Swiss quality, punctuality and reliability."
Nevýhody: "No negatives."
Nevýhody: "The screens would freeze for all the people around. The connecting flight had 50 minutes, however there was another security check and gate was quite far, everything had to be done in a hassle and we were nervous throughout regarding missing the flight."
Výhody: "Finally, they came to their senses. When you change planes, you already have been checked once for security, so there is no more need (and never was¨) for another secutiry check. With just one hour to switch planes, this is great relief."
Výhody: "Very positive experience."
Nevýhody: "Flight was delayed because of a flight late arriving from Barcelona. Unlike an international flight...no entertainment & only a slight snack food. Still highest marks for the crew and the service that they provided"
Výhody: "Very attentive staff, good food and drinks."
Nevýhody: "We paid for upgraded seats that were still very tight."
Výhody: "Crew was great. Ice cream was fun. Swiss chocolate was a nice surprise!"
Nevýhody: "Short flight with no entertainment, no means to charge devices."
Výhody: "Good seats for my wife and i: window and aisle seat"
Nevýhody: "Only glass of water free...coffee is 3.50"
Výhody: "Checkin was smooth, cabin crew and service was great. Absolutely no complaints."
Nevýhody: "Nothing. All was exceptionally good."
Nevýhody: "The way the movies, needed extra parts. No touch screen"
Výhody: "The planes are clean and relatively comfortable."
Nevýhody: "Extremely rigid rules. My flight was the day of the blizzard in Boston, Tues, 3/13. Despite 5 calls to Swiss to reroute me out of Montreal, an airport I could actually get to, they would not relent. I finally just drove there and a really nice agent changed my flight since Logan was closed and all public transport was shut down. Even if my scheduled flight from boston wasn't canceled (I have no idea) they were incredibly unhelpful about the fact that I physically could not get to logan in time for my flight. (Mass DOT was asking everyone to stay off ALL roads). THEN on the way home, they would NOT let me fly back to Montreal where my car was!! WAY TOO RIGID RULES. Screw the customer!"
Výhody: "Great service & lots of room to sleep"
Výhody: "The most difficult problem I have to deal with in airline transportation occurs when the fellow traveler in the seat in front of me decides to drop their seat back into my lap. The seats are so close together that when the seat in front of you is all the way back the following happens: 1. You can no longer view the monitor on the seat back. 2. You cannot eat or write from your tray top. 3. You have great difficulty getting out of your seat. 4. You have great difficulty keeping from severely injuring the occupant of that seat. The way to deal with this is to get out of your seat. Stand in front of the offending passenger and as politely as you can as him or her to refrain from dropping the seat back so far. But the airline should not put you in this situation."
Nevýhody: "Roughest flight ever, many people got sick, too much turbulence to fly"
Výhody: "The flight ,food entertainment was very good. But I don't understand the SWISS airline logic. When I did the check in in Prague and got my boarding pass the told me that the system picked me to have the additional random checkup at Zurich airport. Its ok. If it’s done for security reason why to tell the people ahead of time that they will have additional checkup of bags and personal stuff. If you want to do it for security reason do it ( I want to be safe) but don’t do it for the check mark , it doesn’t make any sense and doesn’t protect us."
Nevýhody: "no light over my seat and I reported it before the plane took off. the plane was old, the entertainment system not as expected - really poor"
Výhody: "Best food and attention that I've had on an airline in 20 years. Really. I was telling a friend today, Swiss Air started with drinks, gave us a Parisian baguette sandwich, gave us a healthy breakfast of yoghurt warm croissant butter jam orange juice, drinks again, and several passengers surrounding me got special attention, one woman with a baby, a disabled person, and a teenager that was 6'5" was relaocated by the flight attendant without him even asking to a bulkhead seat for more comfort. You don't see this kind a attention to detail on any US flights or US airlines, so I noticed it. It was as if I was traveling back in the 70's or 80's when Airlines would compete for our dollars with their service. I mentioned to my friend that if I had a choice and Swiss Air was one of the choices, I'd choose Swiss Air over any other airline."
Výhody: "It was okay. No complaints. I appreciated that I was given a seat near the front to run and make my next flight."
Nevýhody: "my ticket was changed and messed up and could be due to language and understanding, I ran a lot to get to my flight and had to go back and forth between the check in line and ground force and wait out of line until a resolution was found."
Výhody: "Crew was friendly. Food was good"
Nevýhody: "Crew was slow to pick up dishes and trash after meals. Passenger in front of me reclined seat leaving little room for me to watch the video screen or read."
Nevýhody: "Seats too small."
Výhody: "Got bumped to business class."
Nevýhody: "What's not to like about that?"
Výhody: "Very comfortable and attendants were very attentive."
Nevýhody: "Checking in at the Tel Aviv Airport is an absolute nightmare! It is congested and disorganized."
Výhody: "Crew was great."
Nevýhody: "My wife is strictly Hindu vegetarian. We had entered her food choice at Swiss web site months before. She didn't get the food while going to Zurich and coming back to Boston. She remained hungry both ways. Although we were in business class while coming."
Výhody: "MANAGER WAS FABULOUS STAFF WAS FABULOUS"
Výhody: "entertainment was fine"
Výhody: "Everything!! This airline is a huge breath of fresh (old?) air. It reminded me of how air travel used to be. No baggage charge - we only checked one bag. There was plenty of great food and drink - alcoholic drinks were free. We will definitely look to use SwissAir whenever possible."
Výhody: "Crew was nice and I loved the TVs keeping us up to date on the flight and our connection. We were even early boarding."
Nevýhody: "Everything was good."
Výhody: "Once boarded we took off pretty quickly, crew were extremely nice, food was great"
Nevýhody: "no entertainment at all."
Výhody: "The flight attendants were very nice and the chocolates were nice. Food was mediocre and I'm not sure I'd take Swiss again."
Nevýhody: "Seat pitch was too small and the food didn't taste that great. I was lucky enough to get a whole row to myself but on the way back I did not and there is not a lot of room at all. And for an 11 hour flight it was really uncomfortable!"
Nevýhody: "Flight attendant spilled hot tea on me and he didn't help me out. The other flight atttendant assisted to my burns. I have 2ond degree burns on my arm from this incident."
Výhody: "Great experience. GOod comfortable flight, crew and overall services"
Nevýhody: "I wish there were more bollywood albums and more bollywood movies...to choose from"
Výhody: "Best flight in years. Attentive crew, very good food and wine, on time. Strongly recommended."
Výhody: "The attendants were cordial"
Výhody: "Went great, no complains"
Nevýhody: "HOT turkey sandwich"
Výhody: "Nothing! It was the first day of our honeymoon, and it was ruined by Swiss."
Nevýhody: "This (attempted) flight was like living a nightmare. The aircraft had a problem with the A/C, so we sat in the extremely hot aircraft on the tarmac for 2 hours while they tried to fix the problem. Then, when we were finally told that the aircraft could not fly, the Swiss staff said that we were "not allowed" to leave the aircraft. After stressed passengers confronted the crew demanding to be let off the aircraft, we went back into the terminal to wait for hours in line as just two Swiss staff filled out hotel vouchers by hand for over 200 passengers. Adding insult to injury, we were then told to wait for a hotel shuttle at the curb, despite the fact that the shuttle had stopped running hours earlier at midnight. I didn't fly to Switzerland until the next day, losing hundreds of dollars on a missed hotel stay in Zurich, and travel plans. And it was an awful start to my honeymoon. The way the Swiss staff treated us was unconscionable and insulting. They have not responded to my several written complaints, so maybe Kayak can help!!!"
Výhody: "Quick boarding"
Nevýhody: "Terrible flight had to delay few times , we had to wait inside in the plane for more than 2 hours , they had me to check im my carry on in geneva layover even i had a personla stuff inside and with no lock , rude crew i never even fly with suiss i had toncome back with lugthansa because they had to delay the flight again"
Výhody: "That I was going to Florence."
Nevýhody: "This was the most uncomfortable flight I've ever experienced. The seats were so narrow, there was absolutely no legroom, and when the seat in front of me was reclined I had even less space. For an overnight flight, it was ridiculous. The planes for the short one hour trip from Zurich to Florence were more comfortable. The food was tasteless and very artificial in its appearance and taste. Inedible."
Výhody: "mtl to Zuric was t"
Výhody: "The crew was nice, the movie selection was good."
Nevýhody: "More space in seats"
Výhody: "The service, comfort. Flight was 20 minutes early, our luggage came out quickly. This was the first flight for us on the dream airline in business. It was fantastic."
Nevýhody: "Qantas always gives great service"
Výhody: "Entertainment was very good. Crew was professional and efficient."
Nevýhody: "The seat had no lower back support and was really uncomfortable."
Výhody: "Had 3 seats to myself as plane wasn’t full."
Nevýhody: "Long walk from connecting flights at LAX and incorrect gate number on schedule, necessitating even more walking. Exhausting before even getting on plane."
Nevýhody: "Bigger seats, more room between the seets."
Výhody: "The crew was very friendly and attentive. The entertainment options were excellent. The food and drink options were pretty good."
Nevýhody: "Better power options (universal plugs/power)"
Výhody: "All as expected."
Nevýhody: "Crew could have been more pleasant."
Výhody: "Staff were friendly"
Nevýhody: "WiFi was intermittent and if Qantas is going to rely on us to bring the equipment then they better get the service reliability right. I don’t see ticket prices or wine quality improving by passing entertainment infrastructure on to us..."
Nevýhody: "They didn’t leave my food. They took it away."
Výhody: "Crew was great! food was good entertainment was good"
Nevýhody: "Economy seats very small and uncomfortably. Unable to get any rest on 14 hour flight. I will pay extra next time but online description made it sound better than was"
Výhody: "Very smooth, on time boarding. Food quality"
Nevýhody: "The food is served on a tiny tray that only has room for the hot dish. Other items are piled on top. Recipe for items being dropped, getting crumbs everywhere and generally less comfortable eating experirnce. And stop using plastic cutlery!"
Výhody: "Excellent seat comfort & entertainment options. Food was average."
Nevýhody: "No vegetarian meal options"
Nevýhody: "In flight wifi and entertainment didnt work"
Výhody: "Qantas staff unfailingly helpful and courteous."
Nevýhody: "A more suitable lunch that could be eaten more easily , the quiche in a fidley box and nothing to w eat it on was trying."
Výhody: "They gave us food vouchers and snacks for our delayed flight. The choice of movies available was great. the flight attendants were nice."
Nevýhody: "Our international flight was delayed by over 2 hours. When we called to rebook our connection flight from Brisbane to Cairns, the agent on the phone told us they were unable to help us. The online website also did not allow us to rebook. When we got to Brisbane, the only flight remaining for us was a flight 2hours later with connection. Also, the phone jack was so poor that half of the time you couldn’t hear the movie."
Výhody: "Pillow and blanket made the trip much for comfortable"
Výhody: "Everything about Qantas is good. No complaints at all. Staff fantastic - friendly and helpful."
Nevýhody: "Nothing to state here."
Výhody: "Efficient loading & unloading. Flight was on time."
Nevýhody: "Seats were way too close together!!"
Nevýhody: "They only offered pretzels."
Výhody: "Ahh Qantas. What a relief after an internal US flight on a US carrier. Spacious, comfortable, on time, good food.They even comped us for luggage delayed that was not their fault."
Nevýhody: "Nothing - all good. Thanks Qantas for showing us how it can and should be done."
Nevýhody: "Flight attendants and staff were extremely rude and condescending"
Výhody: "Outstanding service and a nice mid day snack."
Nevýhody: "Ride a bit bumpy due to rain and cloud cover descending into Brisbane."
Nevýhody: "The flight was cancelled due to technical difficulties. But the airline did not plan ahead and was understaffed to take care of the individuals on the airline to speed up the process of waiting in lines. They knew we were coming and still only had 2 individuals on staff to take care of hundreds of people so the lines were longer than needed to be. Poor planning and accommodating of individuals during this time has made me not want to fly with this airline again."
Nevýhody: "Flight turned around after being in the air for two hours. No compensation was provided for the incovinevnce. rebooked on a Virgin flight. I want to be refunded for the qantas flight."
Nevýhody: "my wife and i were subjected to very harsh treatment at check in...we were harassed over being 100 grams overweight on a check in bag...100 grams... both flying on a paid business class ticket."
Výhody: "crew was great"
Nevýhody: "my console didn’t have sound but other than that it was excellent"
Nevýhody: "I was not able to board the plane and was told that I needed to apply for ETA. I did and was not able to do it online. Then I needed to call the embassy about a required visa as a visitor. None of this was presented before. I have not traveled to Australia before, so I had no idea this needed to be done. As of now I am still at home trying to find a solution to this requirement."
Výhody: "Price and first experience with Quantas"
Nevýhody: "Didn't get to choose a seat and therefore got middles both ways"
Výhody: "In flight crew"
Nevýhody: "Disregard for chosen seats and unwillingness to reinstate them."
Výhody: "Staff were very friendly and helpful."
Nevýhody: "First of all, they gave my boyfriend and me separate seats when I checked in online. I called and they said I had to sort it out when we arrived at the airport and they'd leave a note for staff. But when we got to the airport we were told they couldn't do anything because they can't move assigned seats even if the person hadn't checked in yet. Thankfully they managed to find us new seats at the gate. The gate was a bit ridiculous. It was at the far end of the airport and we had to take a decent bus ride to get to the plane. Once we all piled out of the buses, they still were t ready to board so we all had to wait in a line. The plane ended up leaving about an hour and a half late due to the location of the gate and the slow boarding process. Also, we checked in online but there was no expedient bag drop line for people already checked in, so we had to wait in a very long line to drop off our bags."
Výhody: "Crew were wonderful 5 stars."
Nevýhody: "Food soggy. Legroom is my biggest bug bear. Really appalling."
Výhody: "Checking in and bag drop process was the simplest and hassle free!"
Nevýhody: "The flight cleanliness and food options could be improved. Some staff were super friendly while others not so much."
Výhody: "Crew was friendly and lots of entertainment choices on the flight"
Nevýhody: "I checked the flight prior to going to Auckland airport and all showed on time, by the time we cleared immigration and were in the airport we were notified of a six hour delay due to mechanical issues. I realize these things happen, but earlier notification would have prevented an 8 hour stay in the airport. The seats are pretty close together for a 3.5 hour flight. After hearing a lot of positive comments about Qantas, this was not a great first impression"
Nevýhody: "I was not able to check-in on my mobile phone. I was not able to check-in at the Kiosk. I had to check my carry-on bag all the way through to Los Angeles."
Výhody: "Loved the leg room, kind attendants, great meals."
Nevýhody: "The technology malfunctioned the entire flight. It was less than ideal."
Nevýhody: "My headphone jack did not work so i could not watch anything on the TV for the entire flight"
Výhody: "Everything on time."
Výhody: "Good food, movies and just 10x better than discount airlines"
Nevýhody: "Flight was delayed and then didn't board on time"
Výhody: "Everything was wonderful, the crew were all very polite and boarding went very smoothly."
Nevýhody: "No complaints."
Výhody: "boarding was quick and efficient"
Nevýhody: "seats were incredibly tight"
Výhody: "Friendly service."
Nevýhody: "Poor food not a proper meal on a 12 hour flight neither outbound nor return. IFE outdated"
Výhody: "Friendly crew members. Departure time & arrival times were very accurate. Luggage was handled properly."
Nevýhody: "Taste & selection for vegetarian meals were very poor"
Výhody: "All good"
Výhody: "Staff very friendly"
Výhody: "The crew, the food"
Nevýhody: "The flight was delayed by 3.5 hours so we were stuck at LAX for a long long time, way passed the closing time of all the shops and restaurants at the international terminal :(. Otherwise a great flight w decent food and great service"
service was good meal needs improvement
Nevýhody: "The entertainment system constantly plays media you can't control during the full takeoff and landing times, you can't even turn off the screen. This was particularly annoying during a nighttime landing. Also most of the movies had their content edited."
Výhody: "Comfortable plane and a good price"
Nevýhody: "Long queues for check in at Manila - I should have checked in online. Boarding was chaotic and people were getting stressed - maybe people could line up in seat row order to make the boarding process smoother."
Výhody: "Nice space on the seat!"
Nevýhody: "Washroom could’ve been bigger"
Výhody: "Very enjoyable and comfortable flight"
Výhody: "Good seat with plenty of leg room and great entertainment system."
Nevýhody: "Noisy(kids) and the lights turned on and off every half hour...hard to get some sleep on a 10 hours flight."
Výhody: "Awesome crew on board made the long journey easy. Plenty of leg room and the food was good."
Nevýhody: "To be honest.. everything was perfect for the price and the 12 hours in the air."
Nevýhody: "Sorry, I’m always picky about the thinness of the seat cushions, the meals, and the IFE. But I still rate China Airlines as the best affordable Chinese Airlines I’ve flown. And it’s super convenient that China Airlines flies out of Ontario CA now. ONT vs LAX. It’s a no brainer. ONT every time."
Výhody: "Food, crew, handicap assistant, stewardess"
Nevýhody: "No screen/tv"
Výhody: "Seats were as comfortable as expected. Staff tried to help you find one with no one next to you to help. Lots of blankets and pillows."
Nevýhody: "Food and drink abundant but not great."
Výhody: "Service was efficient and responsive ."
Nevýhody: "Food was good"
Výhody: "Quite comfortable, met my expectations and I slept well. On board team were friendly and helpful."
Nevýhody: "Lounge in TPE is awful! Over crowded, noisy and a mess. I wouldn’t fly CI again just from the lounge experience."
Výhody: "Good entertainment choice"
Nevýhody: "Average economy plane food"
Výhody: "good service and food but A330 is too old and small"
Nevýhody: "The English of the crew wasn't fantastic"
Výhody: "The food and entertainment was excellent. Thr crew are friendly and luxurious plane comforts make it worth the trip paid for."
Nevýhody: "Not enough fresh air, breathing quality was poor before take off. We had fumes from jet gases leaking in through the air conditioning, but once the plane departed the quality improved."
Výhody: "Food and transfer is great."
Nevýhody: "Flight delays."
Výhody: "The service from the beginning to the destination was great. I found the staff very professional"
Nevýhody: "I got sick on this flight, and the concern expressed by the crew was about 0. Also, they don't understand the meaning of ice water. Water, with lots of ice! Serving an American destination, they should know how much ice Americans like in drinks. Normally not a big deal, but when you really need to cool down to keep from barfing, it is important."
Výhody: "the flight wasnt too packed so i had enough space and the flight was cheap, worth it."
Nevýhody: "the time the flight was available for."
Výhody: "The service, the food"
Výhody: "The crew was very friendly and service was great on all China airlines."
Nevýhody: "On this particular plane it was very uncomfortable. It was extremely noisy (the plane not people) and the exhaust was so strong it made me feel so sick, nauseous and from what I can tell others felt the same. This was the only plane that was like this of the four planes I took on this trip. The rest were excellent overall. Thank you."
Výhody: "Premium economy is nice, smoother flight, good attendants"
Výhody: "I had a seat in Premium Economy and the seats were very comfortable. The chair had the option to extend into a foot rest and had wider arm space than standard economy seats do."
Nevýhody: "Boarding was a little delayed and hectic (seemed disorganized). The flight was quite crowded/full so this was likely a factor. Also, I was served a dish with ham (which I don't eat) even after asking for the contents & there being no mentioning of ham being in the dish. The crew was very apologetic and kind enough to offer any other dish option they had available."
Výhody: "Ground crew check in girl was very nice and accommodating, the plane was new with power access and big entertainment screens good touch screen, food could be a little better but most airplane food is not that good. Overall a good flight."
Nevýhody: "When the person in front of you recline their seat all the way back, you can't adjust the viewing angle of your entertainment screen. Boarding was chaotic as we were in a small gate area. That's the airport's fault though."
Nevýhody: "Delayed multiple times."
Výhody: "same as above"
Nevýhody: "same as above"
Výhody: "China Airlines does an excellent job at doing their best to accommodate passengers that do not speak the native language. During my whole experience with China Airlines, I really felt I was a valued customer."
Nevýhody: "The only problem with the flight was out of China Airlines control. A shuttle bus to terminal had issues and we had to wait onboard for another bus. The crew still did a great job keeping us informed of the situation."
Výhody: "They were very kind when I had to miss my first scheduled flight."
Výhody: "Chair comfort (but no location) , food and partially the crew."
Nevýhody: "Terrible procedure of getting the BORDING pass. I had to walk very long distance from arrival to gate 155 to find a CIA desk to get my boarding pass. The worst seat on the plane was assigned to me and CiA procedure didn't give me any chance for a normal seat. I had the bad chance to be served by a HIPER team of two flight attendants that rised my blood pressure. Their egarness to be productive and their rush were NOT justified, especially on such a long flight; low professionalizm."
Výhody: "Enjoyed everything about my flight.Awesome service from the crew most welcoming.Plenty of leg room and comfortable seating.I have already recommend this airline to family and friends."
Výhody: "Comfort, space, movies"
Výhody: "They got us there. Good movie selection. Good wine"
Nevýhody: "Normal Chinese airline seats are small and hard just lick setting on a rock. Didn't eat the food."
Výhody: "The food, the plane."
Nevýhody: "Was delayed twice from Ho chi Minh city to Taipei and from Taipei to New York. I didn't miss the flight though"
Výhody: "Crew are courteous and efficient and food was good"
Nevýhody: "Check isn't organized at all"
Nevýhody: "Food was not that great. I expected more in premium ecconomy"
Výhody: "The interior was clean and spacious. Overall pretty comfortable flight. About average in-flight entertainment system."
Nevýhody: "They gave me a tray without the main entree on it for breakfast and said they'd come back. Gave everyone in front of and behind me their food as far as I could tell. Then they never came back. I wasn't particularly hungry and neither was my girlfriend who was next to me, so we split her food, but still, pretty weak."
Nevýhody: "Flights were delayed taking off from LAX and Taipei."
Výhody: "Great service once again and comfort seating without paying more. Liking China Air more and more every day. Stewardesses are very pleasant and food on a short 1 hr flight was quick and decent. Great sunset above the clouds!"
Výhody: "Staff and Crew were nice to passengers."
Nevýhody: "No English subtitles for the movies on board. Seats are not comfortable."
Výhody: "Had entertainment that was similiar to international flights in Delta"
Nevýhody: "The food was pretty bad with bread being stale/tough and some of the main courses too greesy to eat."
Výhody: "T has good customer service. Good media selection"
Nevýhody: "The seats are pretty narrow and not enough leg room"
Výhody: "Crew friendly"
Nevýhody: "economy seating no leg room"
Výhody: "Found another flight with another airline for the first leg. Seemed fairly well organized, safe, and well run."
Nevýhody: "Baggage didn't make the connection. It was nice that they were able to find a flight, but in this case I would have been just as happy to wait a day and not rush to a new connection, and (so far) not have all my luggage."
Výhody: "On time, friendly people, airplane not too crowded, vegetarian food was good, luggage unloaded quickly so little waiting upon arrival in Taiwan."
Nevýhody: "Carry on luggage weighed 9 Kg and they told me I had to remove some things. Suitcase was standard carry-on size, fit well into the display frame. I had plenty of room in the two checked in bags but they had already been processed and moved out on the conveyer belt. Never heard of such as small allowance for carry-on luggage, at least on Delta, United and the other airlines I generally fly. My impression was that this rule was not much enforced since I saw many carry-on bags bigger than mine and judging by the effort I saw when people put them overhead, they likely were heavier than mine."
Výhody: "The food was decent and well timed. The entertainment was great. Personal tv. Great seat in the exit row."
Nevýhody: "Seats are very uncomfortable. Don't reach all the way to the knee, so it's painful on the thighs. Food was a little stale."
Nevýhody: "No gluten free meal"