Výhody: "Great atmosphere, crew was excellent!"
Nevýhody: "I’m 6’5”, so legroom can always be a complaint, but this wasn’t too bad. The plane appeared to be fairly old and didn’t have WiFi. Entertainment also was on an older screen which was navigated by using an old in-seat phone."
Výhody: "I was sorted on Row 3 and the drapes kept hitting the back of my head."
Nevýhody: "Move the drapes a few more inches back."
Výhody: "Flight was on time."
Nevýhody: "Staff: from check in to landing, they could at least smile. Baggage claim was a nightmare, 6 Schengen flights in the same belt."
Výhody: "Almost everything, especially the crew."
Nevýhody: "Don’t feel like anything should be better to be honest"
Nevýhody: "The plane is so old..,"
Nevýhody: "Fix the damn KIOSKS at Vienna!"
Výhody: "Onboard crew were nice and polite. Flight was on time (a rarity)."
Nevýhody: "The boarding crew was rude and unpleasant, the plane was boiling hot."
Nevýhody: "Flight got delayed 30 minutes"
Výhody: "Seats super comfy. Ended up with 3 seats to myself that formed a bed for the lap Uk to NZ. Very nice!"
Výhody: "Pleasant flight"
Nevýhody: "We were delayed & missed our connection"
Výhody: "Crew was ok."
Nevýhody: "Screens need a serious upgrade, my seat didn’t recline all the way nor could it be restored to an upright position. Not very comfortable and I paid for a seat upgrade."
Nevýhody: "The air conditioners fan was bad and they had to fix it in London which took over 40 minutes off travel time...we arrived much later than expected in Lagos"
Výhody: "Nice aircraft"
Nevýhody: "Unexpected refueling stop. 2 hr delay Lost connection Reached destination after 18 hr delay"
Výhody: "Good food, friendly service"
Nevýhody: "More trash pickup; only one round of beverage service"
Nevýhody: "No reading light in my seat..."
Výhody: "Very good service, teh flight attendants made it as pleasant as possible, plane left on time"
Nevýhody: "tough to sit on a plane for 9.5 hours"
Výhody: "Friendly and efficient crew. I travel KLM often and always enjoy the flights."
Nevýhody: "There were several flight delays and gates were changes a few times."
Výhody: "Nothing to mention"
Nevýhody: "Crew was rude when I asked if there was a vegetarian option for the snack. I did request special meals for the trip. Even if they did not have a vegetarian option, they don't need to be rude!! Boarding was ridiculous. we were supposed to form a line and wait. Would have been a lot better if they boarded by seat numbers. Also they made me check in my fairly small and light carry on bag resulting in its contents arriving broken!"
Výhody: "short, sweet and to the point. 1+ hour flight is usually an easy hop."
Výhody: "Very pleasant, professional crew"
Nevýhody: "Very slow check in. Mainly because other passengers obviously don't read instructions re: weight/contents of cabin bags etc. Would be helpful if there was additional staff to deal with them away from check in desk. This would mean that others did not have to queue for 25 minutes because the check in girls also had to deal with them"
Výhody: "The flight was perfect! Great food,movies and I even got to sleep !"
Nevýhody: "All was well!"
Výhody: "punctuality of boarding and flight time"
Nevýhody: "attitude of crew in business class: no sense of true hospitality"
Výhody: "Everything was clean and well organized."
Nevýhody: "The flight was delayed 1 1/2 hours."
Výhody: "Good selection of movies."
Nevýhody: "Very small seats with no leg room and very little room on either side. The food was bad - even when compared to other airplane food. Plane is kept too warm."
Výhody: "Easy flight; loved the crew and their friendly customer service. Great food, kept everyone hydrated and fed."
Nevýhody: "The movie options, as well as music and TV options were limited. There were no electrical outlets."
Výhody: "I slept pretty much the whole time"
Nevýhody: "KLM staff in the Prague airport were some of the rudest humans I have ever met. So incredibly uncaring and outright mean."
Nevýhody: "The movie selection did not seem extremely varied."
Výhody: "The leg room, was surprisingly roomy"
Nevýhody: "The food and that there was no entertainment."
Nevýhody: "Our total flight time was about 17 hours - MAD- AMS-LAX. My husband and I both have an internationally approved carry on luggages with us. When we checked in - they asked us to both check in our carry on luggage. The reason why is because they said they don’t think they have enough space for our carry ons. I told the crew member checking us in that other people that was checking in with the same hand carry size luggage with us had no problems taking it with them. For being about to be on a 17 HOUR FLIGHT we should be ALLOWED to have our carry ons with us! We take carry ons for that reason! I had to argue and prove my case to the crew member to atleast keep 1 carry on with us. I thought that was an UNACCEPTABLE reason for us to check in a carry on luggage when we had a 17 hour travel time ahead of us. Not a happy costumer here."
Nevýhody: "The cabin crew was racist! She asked me to move from a seat because she wanted another guy ( obviously from her country ) to take it! Rude and racist."
Výhody: "Excellent very good"
Nevýhody: "Everting so good ex"
Výhody: "Good information and helpfil boarding."
Nevýhody: "Has to wait in confined area fir nearly 2 hrs before boarding. No restroom or refreshments within that area."
Nevýhody: "Dutch sub titels would be nice."
Výhody: "Short-hop flight, fit for purpose."
Nevýhody: "old plane, tight and uncomfortable"
Výhody: "The flight was delayed due to fog, but the staff was amazingly helpful to make sure everyone got to their destination."
Výhody: "Easy airport business"
Výhody: "The crew were lovely and welcoming. We was given snacks and drinks on the flight which was great. Take off was a bit delayed but boarding was smooth. Couldn't complain about the comfort as was only just over an hours flight."
Výhody: "Crew service"
Nevýhody: "Flight delayed."
Výhody: "Speed, crew, and reliablity."
Nevýhody: "Food wasn't good, no entertainment or accessory plug ins, and seats were worn out! Not comfortable at all. Great leg room though."
Nevýhody: "Flight delayed, had to take two more flights and was a four hour trip turned into a 12 hour, 4 countries trip"
Výhody: "Boarding was very efficient."
Nevýhody: "Limited movie selection. Crew seemed stressed. Gave me wrong meal and then swaped for the right one. I asked for Diet Coke and was given white wine. Food quality was not good."
Výhody: "Unexpected surprise--even on a 1 hour flight at noon, they gave us a sandwich!"
Výhody: "We really liked the KLM people, from the check in crew to the flight attendants."
Nevýhody: "seats on Jet air flight are very uncomfortable"
Výhody: "Plane service"
Nevýhody: "1h30min delay at airport"
Nevýhody: "Since we had two extra bags (paid for in Chicago), they demanded to see my receipt before we could board in Amsterdam to Nairobi. We had trouble locating the receipt and we were not given an explanation as to why we needed it again. We were traveling with 5 kids including an infant and we were not allowed to board until we found the receipt. I thought surely they would have record that I had paid, but I guess not. We were the last to board and all very stressed out. The staff seemed not to care the least in our troubles."
Výhody: "I liked almost everything. And according to me, it does not make a difference if we rate things good or excellent at a certain point in time. As long as it is good, it can be excellent. I mean including crew. People have good days and bad days. I am sure the crew can say the same about passengers."
Nevýhody: "What could have been better is: - the email that the airline generates and senda to people a couple of days prior to flight directs you to a site where you are supposed to fill in the blanks. About Covid. The thing is that you cannot submit it unless you as a passenger fill out an Austrian address. The electronic form does not have the option to rule out staying in Austria and indicating that you are transiting in Vienna. I had to fill that form out (at the Address in Austria section) with sentences like “not applicable” “transitting” and also had to google the Vienna Airport address for the zip code so it could be submitted. The form forced me to fool the it. Not cool. Frustrating."
Výhody: "It was all fine, a bit cramped, but otherwise fine"
Nevýhody: "I had only 40 minutes to board my connecting flight to Vienna, had to run through two sets of security gates and one immigration and a long walk - at 64, I almost didnt make it, and was the last one to board huffing and puffing!"
Nevýhody: "The 34 minute flight was delayed by almost 2 hours."
Výhody: "I was able to get good seats, front of the plane. 3rd row for all my flights. pretty decent leg room"
Nevýhody: "flight was delayed, 2nd Austtian flight delayed in the same day"
Výhody: "We could walk around as needed. No restrictions. Free wine with meals!"
Nevýhody: "Staff not friendly or offering of assistance."
Výhody: "Crew was friendly and helpful, food was tasty and flight was nice and smooth."
Nevýhody: "It would be wonderful to have all seats the same as first class for a long distance flight."
Výhody: "Absolutely nothing. Despite booking business class flights 3 months before departure date because we had to attend a very important wedding. Swiss Airlines overbooked the flight but didn’t warn us in advance. This meant my husband was forced to pay over 8 thousand Euros to charter a small private je"
Nevýhody: "So That we could attend the wedding early the next morning in Oldenburg. They then had the audacity to void our return flights. Luckily I spoke with a lovely lady at Lufthansa, explained the situation and she re-instated return flights for an admin fee. Will never ever use Swiss Airlines again."
Nevýhody: "Menu was poor"
Výhody: "Nothing. See below."
Nevýhody: "Original flight cancelled so rebooked ojba floght five hours later - then with one hour to go until that second flight, that was cancelled as well. Totally unhelpful ground staff, who were oblivious to the fact that I had a work commitment the next day so couldn’t overnight in some random hotel at an airport to suit Austrian’s policies. Eventually routed via Lisbon which meant literally flying all night to arrive at 0600. Lufthansa and Austrian have some serious faults to correct."
Výhody: "Even on this short 1-hour prop flight they do have average service and pass out Swiss chocolate."
Nevýhody: "Boarding was not organized at all. I was sitting in the front yet I got in almost at the end and barely was able to find a place for my handbags. Ut took way too long and people had to stand for a long time to board. Crew members were not up to par either. I had my earphones and was watching a movie and feel asleep. And everytime one them passes by, they will knock me awake. I was extremely tired and tried hard to sleep yet they kept waking me up every time one of them passes by, no matter how skinny they were! Totally unprofessional."
Nevýhody: "You sold wrong tickets to customers. I booked economy tickets but I got Econony lite ticket. Had to pay extra charges. You shouldn’t make money to sell lower class tickets as regular."
Výhody: "I get Airpoints with the flight, crew were lovely."
Nevýhody: "Flight was overbooked, so a few delays (as they were asking if anyone would layover to release a seat) and they were being very strict on the one bag per traveller, but that’s fair enough considering it was busy."
Výhody: "It was a high quality service hands down."
Nevýhody: "The available entertainment choices were a little limited."
Výhody: "They were really good with checking in my excess baggage and my two cats. Cats travelled well and arrived as expected. Check in at O'Hare was very friendly. In the air, flight attendants were very accommodating and friendly. All luggage and cats arrived! The plane from O'Hare to Austria was very nice!"
Nevýhody: "I think I have gotten used to Asiana's and Korean Airlines'. It just didn't seem to measure up to their business class service. The food (which has been highly rated!) I found to be just mediocre. Maybe it's because I was living in Asia for eight years and had become more accustom to asian cuisine?? I didn't love the seat either. When you recline, your feet are cramped inside a small area under the seat in front of you. It was cramped. The ability to customize the seat recline was limited. I like being able to move the head and feet into my own customized position. The business class seats from Vienna to Amman felt like coach."
Výhody: "Food, entertainment options, business class seats that lay flat"
Nevýhody: "Rang twice for attendants when I dropped my phone behind the seat. Instructed at beginning of flight to not attempt to retrieve an item behind the seat and to have an attendant helped. No one responded to me, so I got it myself. Wasn’t a big deal, but I don’t appreciate being soundly ignored"
Výhody: "Friendly flight attendants."
Nevýhody: "Lost baggage is never good."
Výhody: "it was mess, so I cant say positive thing"
Nevýhody: "Well, it was all messed up by kayak and priceline. I clearly stated in your search engine I want flight with checked baggage, for which you gave me results. What a unpleasant surprise at check-in to find out it was super expensive airticket with only 8 kg of carry on! You are confusing people on purpose, I cant believe your service! And I was loyal customer for years and years. Well, time for change."
Výhody: "Great staff, good meals, snacks, and drinks thru the entire flight."
Nevýhody: "KAYAK or Austrian cancelled my ticket. KAYAK officials didn’t show any readiness to do anything about a ticket that was purchased and paid for. KAYAK system is still sending me questions how was my trip! Ironically? Additionally, I had to book another ticket to get close to my destination, book a midnight Taxi to another country."
Nevýhody: "Missed the connection because the flights were booked too closely together. Then had to wait 7 hours in the airport for the next flight. It only takes 4 hours to drive there but I don’t have a car."
Nevýhody: "Space between seats"
Výhody: "Flight schedule, boarding management"
Nevýhody: "No WI-FI service during my return flight, limited options for tv news programs."
Výhody: "Crew was great. Comfortable in terms of airline travel. Entertainment selection was spectacular given the long flights and the fact I was with three kids. Really pleased!"
Nevýhody: "Food was ok, not great."
Výhody: "Very friendly staff"
Nevýhody: "All was well"
Výhody: "Great flight. Was long but made nice by staff/crew and entertainment options."
Nevýhody: "Entertainment options are limited. Austrian flight attendants were quite grumpy on this flight."
Výhody: "Flight was good and everything worked out perfectly."
Výhody: "After flight to Vienna was cancelled, we were put on a flight to Frankfurt instead."
Nevýhody: "Kayak sent me an email at 5:16am for an 8:15 am flight titled, "Austrian Airlines flight #704 from PRG on time". It was in fact cancelled. Unfortunately we missed the connection for the flight to Newark, which we were expressly told would be held for us... they shut the door 30 seconds before we arrived, with the plane still at the gate. Had to then go to the only counter in the terminal to see if we could get on standby. Finally got on a flight to JFK instead at 5:15pm."
Výhody: "Good service on time arrival"
Výhody: "they asked me if I wanted an upgrade to business class - nice"
Nevýhody: "they left all the lights on in the plane - difficult to sleep at night. Never had this happen before. Another lady from N.J., originally from SLovakia and going to Kosice for a visit complained about the same thing. SHe was worn out and so am I."
Výhody: "Boarding was easy. We took off a bit late, but landed on time. Staff was responsive."
Nevýhody: "Mediocre breakfast. Entertainment wasn't great."
Nevýhody: "Nothing to dislike"
Výhody: "The venue was overall ok"
Výhody: "the stewardess gave me coffee even if she already passed by me (because I was sleeping) I appreciated that :)"
Výhody: "Crew anf foid - great!"
Nevýhody: "No room there. It was a nightmare for 12 hours. Never again with Austrian!"
Nevýhody: "I have the 'Economy Class' on the tickets. At check-in at the airport we wrote "economy light" on the boarding pass and want to pay for the first baggage. I check it on the original receipt I received by e-mail, there is ECONOMY CLASS and 1st baggage free of charge, another for a fee. So I do not understand and for two tickets I have paid 2 x 30 €."
Výhody: "Amazing crew, very good food and coffee. Extremely happy with the Austrian Airlines. From now on I will try to fly mainly with this company. Thank you to all crew members of flight 087 from Vienna to New York on Sunday, 29 May 2017."
Výhody: "Staff are pleasant and competent."
Výhody: "Flight services were good. Staff friendly. food was good"
Nevýhody: "boarding at Tel Aviv was terrible. Specifically a staff member name Michelle was unprofessional and did not care much about passengers who waited for hours at the Group line because there was no indication that it is a group line. No one from the airliner bothered to explain or advise the passengers who were waiting and after more tan hour waiting when they eventually got to the head of the line they were told to go and stand in other lines. This was insane Long waiting times confusion Flight was late hence almost missed connection"
Výhody: "The check- in experience was simple and the seat entertainment system was excellent!"
Nevýhody: "Unfortunately, like any economy class seating, wider seats and more recline ability would be nice."
Výhody: "Never again with KAYAK. Sorry."
Výhody: "The flight was on time and the crew were very friendly."
Never took off on time. Always delays flying with Lufthansa. Seems like the planes are getting more and more uncomfortable as well. No room to even stretch out your legs. Pathetic. More likely will book next flight with someone else.
The food is horrible. Even in business class
Food was the most mediocre I have experienced on a transatlantic flight. Crew and staff were superb. Comfort was OK. For the first time ever, my luggage was misplaced between Lufthansa change of flight number and a replacement United flight.
Boarding in Munich is so did organized.
Nevýhody: "We had a three hour departure delay in Munich"
Výhody: "easy boarding. crew was nice."
Nevýhody: "terrible seats. no tv or chargers."
Výhody: "Food was absolutely terrible. Worst airline food of any trip I‘ve taken. Service was sparse. One beverage for the entire flight"
Výhody: "The flight was only about 1 hour. Everything ran smoothly once we took off. The crew was very good, providing gate information for connecting passengers."
Nevýhody: "It would have been better if we had departed on time. I don't remember why there was a late departure but it made it difficult for some passengers to make their connecting flight. My husband and I hurried to the gate for our flight to Washington, DC but that flight left late, too."
Výhody: "Flight was on time both ways."
Nevýhody: "had to pay for wine- first time in 25 years of flying international and it was very expensive flight, oh well, will skip Condor next time"
Výhody: "The crew was the best! Excellent service... kind and caring as well as professional."
Nevýhody: "As always, more space but I was fortunate enough to get an exit row this time, which helped."
Nevýhody: "Arrived late due to bad weather in Houston, about an hour late."
Nevýhody: "Food was not edible. Everything else was good."
Nevýhody: "Boarding process. Everyone boarding at once does not work well when it is a full flight"
Nevýhody: "flight attendant gave me a meat sandwich when i asked for the vegetarian option due to my vegetarian diet and i became sick because of this"
Výhody: "Nothing to say anything flight has been cancelled two time. My all commitment collapsed. Finally took train. Very worst service."
Nevýhody: "Flight shouldn't cancel at any cause even one passenger booked air ticket. Otherwise have to inform one day earlier. Lufthansa air service is very worst."
Výhody: "I liked that the attendants rushed through a beverage service with the little time they had - didn’t make it to us, but they were trying their best and I very much appreciated their effort."
Nevýhody: "The boarding process is poorly controlled and kind of unpleasant"
Výhody: "The service and the airplane"
Nevýhody: "Nothing at all"
Výhody: "Lufthansa is great."
Výhody: "Loved the flight. Definitely better than Swiss which is what we flew in."
Výhody: "Great service as always"
Nevýhody: "Took off late."
Výhody: "Flights to/from Prague are generally late and we missed 2 connections in 1 week"
Nevýhody: "Connection. Ft from Prague was 2 hours late and there was no connection. We missed our dinner with dear friends that we rarely get to see."
Výhody: "Clean plane.."
Nevýhody: "I was very upset that from Kuwait to Frankfurt I paid in sir net but the speed was very bad . It's not fair to pay 15$ for that it's not fair. And I ask my money refund! And again they saying that speed is very good for watching YouTube and video streaming! Why Lie?? IT IS NOT FAIR!"
Nevýhody: "Flight was cancelled, Lufthansa was not able to reschedule the same day."
Výhody: "You can't beat the German's at efficiency. Awesome!"
Nevýhody: "Houston isn't their hub and I have to put up with United."
Výhody: "Good service.good movies.Good food."
Výhody: "New plane, nice seats. Typical Lufthansa."
Nevýhody: "Strict weight limitations for carry on luggage. Go British Airways if you have large carryons. Lufthansa is militant about luggage weights."
Výhody: "Drinks and great stewardesses"
Nevýhody: "No phone charger."
Výhody: "Quick boarding"
Nevýhody: "Flight was slightly delayed. We had to hustle in Munich to make our connecting flight (so we thought) to IAD. It turned out the flight to IAD was also somewhat late so in the end all was well but we had less than an hour to make the connection and it was a bit fraught."
Výhody: "Great food!"
Nevýhody: "No entertainment"
Výhody: "Good space between seats"
Nevýhody: "Old and loud plane, especially loud and shaky on taking off"
Výhody: "Lots of food for such a short flight."
Nevýhody: "I did not go because i canceled my flight and am still waiting for my refund since 23 May. I will probably never use Kayak again. Not happy... far from satisfied. ~AC"
Výhody: "Flight was uneventful, which is what you want!"
Výhody: "Fell aslep right after takeoff"
Nevýhody: "Delayed flight"
Nevýhody: "They change the gate for transfer last minute"
Výhody: "Entertainment food and friendly crew! Alles gut!!!"
Nevýhody: "Small seats"
Výhody: "I liked the process this time because I didnt miss the flight (unlike last time when lufthansa workers denied us to go to the front of the line at passport checkpoint) IN PRAGUE CHECK IN PEOPLE WERE WONDERFUL!"
Nevýhody: "Nice crew"
Nevýhody: "Lufthansa cancelled my flight on November 23rd a few hours prior to departures because their pilots went on a strike. When I called and asked if they would rebook me the lady on the phone said that she could rebook for a trip that had two layovers from 2pm(Prague time) to 8:30pm(NYC time) for the 24th of November (thanksgiving). When I asked her if there was anything else she said that was the soonest flight she could find. When I checked my self I found and booked a flight for the 23rd. When I called back they refused to give me a refund."
Výhody: "I like the friendly crew. They give refreshments at no charge on a 40 minute flight and get it done in time."
Výhody: "Food/drink choices and portions were very generous on our long haul flight over the Atlantic into central Europe from the west coast of the the US. Efficient boarding. Lots of entertainment options as well."
Výhody: "Quick straight forward"
Nevýhody: "No entertainment at all"
Výhody: "The crew, food and entertainment were good."
Nevýhody: "I could not even cross my leg. The coach seats are ridiculous and because of that, I will not book on the airline again. Sorry, coach seats should be an option for everyone, not just someone the size of a 9 year old. I'm only 5'2" and 120 lbs."
Výhody: "Great crews, great amenities, good food. Best flights I've been on in a long time."
Nevýhody: "Economy seats are tough after 10 hours. But thats what I paid for so no issues."
Výhody: "Easy on, easy off this flight. Crew was good on this flight. Got us all on and to Frankfurt no problems"
Výhody: "Nothing. Wiorst flight ever!"
Nevýhody: "Ryan air has a paid checkin policy that we were not aware of. It was not written properly in the tickets or in any checkin prompts. Since we were traveling I couldn’t check in online. So reached the airport very early but they charged me to check in, that too a ridiculous amount of 100$. The crew was generally rude and non welcoming. The aircraft stops at the middle-of the airport in Budapest and we had to walk a very long stretch to get to the airport in the cold since the plane was not connected to a gate. For sone confusion they stopped boarding in the middle and passengers had to stand in the freezing cold , outside the aircraft , in the middle of the airport for a very long time. Hated the flight. Charges you for every single think you can think and not think off. Every passenger seemed frustrated"
Nevýhody: "Entertainment online"
Nevýhody: "Entertainment online"
Nevýhody: "I will never fly Ryanair again. They harass you by email on a regular basis to upgrade this and upgrade that. They also do it when you open their app. Terrible, terrible marketing."
Výhody: "Inexpensive, simple travel. The in-flight food was better than expected and affordable."
Nevýhody: "No complaints."
Nevýhody: "Be careful with the bag. They didn't accept my carry on despite I paid for it, saying it was to big. When trying to pay they told me that only with EUROS. Didn't accept neither my credit cards (they accept only Europe issued CC) not USD. I couldn't retrieve money from an ATM either."
Nevýhody: "Great and happy"
Nevýhody: "Everything,flight was delayed an hour and we just had to sit on the plane for the hour with nothing said to us"
Výhody: "The price of the ticket was cheap..."
Nevýhody: "But we paid for it with our luggage. The staff was extremely unhelpful. They sneak up on you with extra charges. Not worth it! Rather use my money for a better flight and be more comfortable. They didn't even have water on the flight that I could have without purchasing."
Nevýhody: "Uncomfortable chairs, late boarding, even then- a lot of waiting. No entertainment."
Výhody: "Flight attendant was wonderful, and extra helpful!"
Nevýhody: "The gate staff did not make it clear where and when passengers with Priority seating should stand in line."
Výhody: "We landed without dying."
Nevýhody: "To start off with there was only ONE person checking people in before the flight, so it took forever. Then the guy at check-in told us we were already supposed to have our boarding passes printed out and that he was not able to print them for us. Basically, it was a "figure it out for yourself" sort of situation. We went to another counter, not even directly associated with Ryan, and a very nice gentleman there printed our passes for us. He also seemed really confused as to why the Ryan Air employee wouldn't print them for us. Then, we weren't given a gate assignment until 20 mintues before the time we were supposed to board. How do you expect your customers to be prepared if you can't even tell them where they are supposed to go until the last minute? Then they made us board a bus to take us to the plane on the tarmac which was not a big deal. But they made us stand on the bus for 20+ mintues before they took us over to the plan. The bus was completely full, so it's not like they were waiting to load more passengers. The doors to the bus were open, so it was freezing cold (our flight was late at night) and we were forced to breath in exhaust fumes from the bus the entire time! The flight was also an hour delayed!!! I know it's a super cheap ticket, but do yourself a favor and spend a little more money to fly on an airline that actually knows what they're doing. This is my first and most definitely LAST time flying on Ryan Air. If I could give zero stars, I would."
Výhody: "it was 1 hour flight so it was really great"
Nevýhody: "The flight was delayed for over two hours, but there was no reason given and we were left waiting with no idea what was going on."
Výhody: "We made it."
Nevýhody: "Boarding was very slow. Had to take a bus to the plane, not even water to drink."
Výhody: "price boarding"
Nevýhody: "flight delayd luggage delayed seating random"
Nevýhody: "Was one of the worst flights I’ve ever taken. No information, no updates, no announcements until 15 minutes after flight was supposed to leave. No ground staff apart from one lady who worked for the airport who was incredibly rude and unhelpful. They loaded the Dublin flight through the same gate we were supposed to be flying from and we’re putting them on buses keeping them there 10 minutes pulling them off the buses, putting them back on the buses. It was an absolute joke. On the flight the cabin crew were slow, again no information at all. Just stood there looking useless and chatting ignoring passenger call lights. We landed in Stansted and they couldn’t open the gate as the ground staff “couldn’t find the key” keeping us on the plane for an extra 10-15 minutes with no AC. Terrible experience would never book Ryanair ever again."
Nevýhody: "Long waiting in the plane. 1 hour delay. Long line for bus to Brussels"
Výhody: "The price"
Nevýhody: "They are delayed all the time. Missed the last train going home, ended up sleeping at the airport"
Nevýhody: "the gate change many times, no information about the flight , no answers, many problems with the cases of the people, I hate rian air."
Nevýhody: "Cramped, uncomfortable seats that do not recline. Inattentive flight attendants. Poor beverage service, like they were trains to offer nothing unless you tackled a flight attendant as she raced by. Packed transit tram to plane: priority peopleeaitedin the idling tram while everyone for the flight came down. Never again! Price or not!"
Výhody: "The flight was not delayed"
Nevýhody: "No complaints"
Výhody: "Quick flight, friendly staff and pilot deserves credit for taking off in horrible weather conditions"
Nevýhody: "No fault of the staff but we were an hour late boarding and I missed my connecting bus"
Výhody: "On time, short flight so comfort not a big issue, basically you get what you pay for and you don't pay a lot."
Nevýhody: "two roads with Ryanair, each time delay of about one hour"
Nevýhody: "They charged me 50 € because I was unable to check in online"
Výhody: "It flew"
Nevýhody: "Delayed over an hour with no communication. Wouldn’t let us check in online and then we’re penalized $150 to check in at airport. Boarding stared and we waited on the gate for 30+ min along with all other passengers. No communication from crew. No crew or staff working gate. No gate announced until after flight departure time. Overall awful."
Výhody: "Flight was quick and easy."
Nevýhody: "Boarding process was a little slow."
Nevýhody: "Terrible customer service."
Výhody: "No panic"
Nevýhody: "Bad job with customers. Sorry."
Nevýhody: "= sardines and quite unpleasant"
Výhody: "The crew. And the wheelchair personnel in both Prague and Dublin were outstanding."
Nevýhody: "The one-hour, 50-minute delay. And why are both airports using stairs instead of jet bridges?"
Výhody: "Smooth ride"
Nevýhody: "Ryanair charges low prices to get you locked into their flight, then if you do not follow their rules exactly then they try to charge you money left and right: 1) Not checking in online 2) Not printing your boarding pass 3) Having too heavy of bags 4) Carry on in not the smallest possible carry on size 5) Any extras during the flight including water"
Výhody: "Liked absolutely nothing."
Nevýhody: "The staff was rude and took every opportunity to scam more money out of the passengers. I will never recommend Ryanair to anyone. Never have I been so disappointed in a travel experience. I'd rather be dragged off a United plane than ride Ryanair again."
Výhody: "Friendly Staff"
Nevýhody: "We paid for priority boarding and then we're put on a bus and told to stand. When the bus stoped everyone dashed to the entrance and we were one of the last people to get on board."
Nevýhody: "We were held in board for 40 minutes after landing due to rain even though there were ground crew walking around in the rain already"
Nevýhody: "Four hours late leaving Stansted because Ryanair ground crew were under staffed"
Výhody: "Flight was smooth, plane was comfortable, staff very nice"
Nevýhody: "I did not appreciate having to obsess for weeks about the luggage restrictions and whether we met them; the fact that we had to arrive with a printed boarding pass in hand. -- when you are traveling that is not easy. The flight turned out to be just fine, but I was expecting to be hit with another charge right up to the moment we got on the plane. Were we just lucky?"
Výhody: "They didn't lose my luggage"
Nevýhody: "I was told I could not use my pillow for take-off, landing and the majority of the in flight. I broke my neck years ago and I need the pillow for neck support especially for takeoff and landings which are always the most painful part. ( Didn't help that the pilot had rough decent and a violent touchdow on landing). I just truly am baffled as to why I was not allowed to use a pillow? We are not talking about some large bed pillow we are talking about a small pillow that takes up no room and is specifically made for flying. I tried using my water bottle as neck support but it was no luck. Flying is already painful enough and to not be allowed to use a pillow which helps to support the neck is truly agregious. I really don't know what to say on why this wasn't allowed but I hope this issue is solved with upper management so the next person with such a problem will Never have to go through this. As for I, I will never use Ryanair again. Truly disappointing."
Výhody: "Cabin crew were brilliant and dealt with all questions with ease. Well trained team and immaculate appearance."
Nevýhody: "Rough landings but not sure if that's due to aircraft model."
Nevýhody: "One guy is very rude. Even said if we have any problem with him we can stay at the airport."
Výhody: "Crew was pleasant and food was decent but you had to pay for it"
Nevýhody: "They charged me 45 Pounds because I checked in for my flight at the airport. This is highway robbery! Had to queue for about 30 minutes while boarding"
Výhody: "Crew and organized operating system"
Nevýhody: "I couldnt slepp in flight"
Nevýhody: "We were kept waiting for at least 20 minutes in a closed very hot airtight bus as other passengers were late. Why we weren't allowed to board and they didn't go back for the others I don't know"
Výhody: "Left on time."
Nevýhody: "Seats did not recline. We were overcharged for bags at the gate in Prague. They do not even provide water unless you pay 3 €. In the end if I had bought a ticket for the same extra cost I paid I would have had a better flight. Never use it again."
Nevýhody: "Airport team ask me to pay for 1kg and I have Already pay in Dubai as I was have 30 kg + 8 hand bag and 3 personal still she don’t like to talk and ask me to go and pay it’s will be my last fly with guys"
Nevýhody: "Just perfect and on time"
Nevýhody: "4 hours late - no communication Rude flight attendants"
Výhody: "We landed without crashing"
Nevýhody: "The check in process, the upgrade process, the boarding process. And, everyone just sat where they wanted, even after I paid for the upgraded seat. The crew could not care less, and I ended up with the largest person on the plane next to me, who seat jumped, so I had to sit sideways the whole fly."
Výhody: "The price was good"
Nevýhody: "A lot of confusion at the airport when we wanted to check our bags. I felt they could have directed traffic (the people trying to check in) better."
Nevýhody: "Because of health reasons, we wanted to cancel the flight but there was no such option. email@example.com"
Výhody: "Was the Crew very rude"
Nevýhody: "I paid £275 for my TICKET ,after 2 min I rang them for cancel my ticket they said refund only £177 Then I said ok change the ticket they said still need to pay penalty charge as well, i wasnt happy then they call me back he said we cancel your ticket and refunds £240 , I lost £35 in 10 min ."
Výhody: "No different than other airlines as far as airplane goes. Crew was OK."
Nevýhody: "Ticketing process was little bit chaos. I had 5 different names on my e-tickets, but one person name was missing and there were duplicate names.I showed my e-tickets and a ticketing agent took care of it."
Výhody: "We arrived very early to make the check in, however the guy was so bad and umpolite. Talking in bad way and aggressive like he had a bad day. Worse part when we realize that he gave to me and my family the worse place in the airplane (last line) even we arrived early and the airplane had availabilt"
Nevýhody: "We arrived very early to make the check in, however the guy was so bad and umpolite. Talking in bad way and aggressive like he had a bad day. Worse part when we realize that he gave to me and my family the worse place in the airplane (last line) even we arrived very early and the airplane had ava"
Výhody: "I may never travel with this airline"
Nevýhody: "I hate traveling with this airline I couldnt sleep or rest During jurny the sttaff we were disturbing , there attention was how to purchase there meal and do there busines with out thinking about the thime and the passangers condation The tiolet was in abad condation and i couldnt use it"
Výhody: "Friendly staff. Comfortable plane"
Nevýhody: "Delayed but only 15 min"
Výhody: "Easy check-in with great allowances for hand baggage and checked baggage."
Nevýhody: "Flight was delayed slightly but probably not the fault of the airline."
Výhody: "Cheap price"
Nevýhody: "Uncomfortable seats. Race car type no recline, no food included, overnight flight yet lights on board remained fully illuminated."
Výhody: "The seats and the food we prepaid were quite good. The staff at the airport were very kind."
Nevýhody: "The flight was delayed more than 1 hour. The gate lounge didn’t had enough chairs for all the passengers. They had any entertainment on board and they make you turn off your mobile phone for take off and landing even if you have airplane mode."
Výhody: "Everything was smooth from boarding to landing."
Výhody: "Please return my money."
Nevýhody: "Please return my money."
Výhody: "Easy flight and friendly staff."
Výhody: "The price"
Nevýhody: "The seats"
Nevýhody: "Old plain, looks like second hand from a bad dealer, no entertainment system whatsoever, no flight data provided by the pilots in English."
Výhody: "Cheap Air ticket"
Nevýhody: "Seats are not comfortable."
Výhody: "Professional crew paying fit"
Nevýhody: "Paying for drinks"
Nevýhody: "No AC in both aircrafts!"
Výhody: "Everything was on time, crew was nice, a lot of empty seats"
Nevýhody: "Noisy children..."
Nevýhody: "Airline stuff was bad in palne which not care about undisable boy was travel with me"
Výhody: "Did not like anything about it,"
Nevýhody: "My luggage is lost I am in Erbil just me and my passport !!! Hello no compensation no sorry !! Just fill a form and put your name and bye !!!"
Nevýhody: "my flight from Rome to Istanbul delayed 1 hour so i missed my second flight to Athens and they asked me to stay at the airport till the next day waiting for free seat :( but i refused and i fighting with them .. then they found a free seat in the next flight"
Výhody: "The aircraft chair are comfortable"
Nevýhody: "Check in desk refuse to speak with me in English or maybe she doesn't speak English"
Výhody: "It has good crew members and fine alternatives for eating."
Nevýhody: "No entertainment option is available."
Výhody: "Reasonable drink choices"
Nevýhody: "Where is ayran?!"
Nevýhody: "The seats were very tight. The crew at the airport was terrible. The security staff didnt know english. The bis to the plane was crammed which was quite dangerous"
Výhody: "This is a budget airlines, compare to Ryanair seats Pegasus Airlines seats has more leg room, especially I have long legs I need more leg room."
Nevýhody: "I know this is a Turkish airline, but the cabin crew could do with a bit more understanding of English"
Výhody: "Efficient and polite crew, nice flight, nice take off and landing."
Nevýhody: "Delayed for 30 minutes."
Výhody: "quick boarding at Sabiha Airport. At the airport, the free Wi-Fi connection didn't worked."
Nevýhody: "You have to pay for water. So, basically, you are on a 4 hour flight, and you get one free cup of water After that, you're out of luck, because you have to buy water. Nice. Obviously, a very cheap stripped down plane. So no entertainment. But that is okay with low cost carriers."
Nevýhody: "We didn't get a glass of water. Shame on you"
Výhody: "No problems at all, everything was OK and most important, on time"
Výhody: "It is fine. It gets you from point A to point B."
Nevýhody: "It's almost outrageous that they don't give you water."
Výhody: "I never made this trip due to Pegasus delays - see above"
Výhody: "Flight crew"
Nevýhody: "How could you ask about entertainment when there is nothing to intertain in these planes! No screens, expensive and bad food, even the menue and magazines were not available on half of the seats, not to mention the worst and smallest seat i have ever been in, although i travel on many other economic airlines! There is nothing but poor, bad and boring flights. The sad thing is that i payed too much for this flight. Oh i forgot, it's also delayed and we wait for half an hour and then, they came with only one bus to take all the people to plane whwn there are many people who can't hold themselves in that crowded bus!"
Nevýhody: "The landing was so unstable I was scared to death. The flight was over 1 hour late. The staff's English was not understandable at all even for a native speaker."
Nevýhody: "Not even refreshments or a glass of water, almost all flights were delayed, no entertainment, lousy experience..."
Nevýhody: "We wait 1.5 hour....no good air conditional....no water and no juice"
Nevýhody: "Air traffic control delays at Istanbal SAW on departure was about 40 mins. Airline blamed it on ATC rather than themselves but weatehr was good, no obvious reason for delays except heavy traffic which surely must occur every day. Airlines should build ATC delays into schedule. Sabiha Gokcen airport shops are masively overpriced which means I will avoid transiting through there."
Nevýhody: "We were delayed going and coming back! Staff were not helpful on our way back. Unfortunately I had a very bad experience with using kayak as when I wanted to cancel I was very shocked that vayama charges $344 for changing both flights timings were as if I had booked through Pegasus themselves it would have been $75 , never again and I have deleted the app"