Výhody: "Everything was comfortable."
Nevýhody: "I can't think of anything."
Výhody: "Muy confortable, la amabilidad de los tripulantes"
Výhody: "Crew was great, food was great, timing was great! (Got to LAX about 45min prior to scheduled arrival), however seats are very narrow!! Good enough for a short (2-5 hour) flight but definitely not for a transatlantic one!"
Nevýhody: "Everything great but the seats..don’t expect too much of a leg room in the 777 Boeing...unless you get the exit row in economy or you book a business class!"
Výhody: "The seat was much better than other airlines' economy seats. Great food and lots of it. Excellent attendants. Zurich is the best planned airport for changing to next flight. I'm going to try to use Swiss as often as I can."
Nevýhody: "Free Wifi."
Nevýhody: "The seats in coach are incredible small and the seats reclines way to far."
Nevýhody: "Need more movies to choose from."
Nevýhody: "A little more clean seats"
Výhody: "All operations a-ok"
Výhody: "Swiss quality, punctuality and reliability."
Nevýhody: "No negatives."
Výhody: "The food was good."
Nevýhody: "The boarding process need improvement. The sits are very tight."
Výhody: "Lots of room because plane was half full"
Nevýhody: "I arrived almost early enough to get on an earlier flight. I think if I'd pleaded a bit more..."
Výhody: "Good seats for my wife and i: window and aisle seat"
Nevýhody: "Only glass of water free...coffee is 3.50"
Výhody: "Ground Staff (your frontline) were welcoming The seats are most comfortable, the cabin immaculately clean, the Staff polite, helpful and efficient. The flight was smooth including takeoff and Landing Thank You All"
Nevýhody: "Have no complaints."
Výhody: "Checkin was smooth, cabin crew and service was great. Absolutely no complaints."
Nevýhody: "Nothing. All was exceptionally good."
Výhody: "The planes are clean and relatively comfortable."
Nevýhody: "Extremely rigid rules. My flight was the day of the blizzard in Boston, Tues, 3/13. Despite 5 calls to Swiss to reroute me out of Montreal, an airport I could actually get to, they would not relent. I finally just drove there and a really nice agent changed my flight since Logan was closed and all public transport was shut down. Even if my scheduled flight from boston wasn't canceled (I have no idea) they were incredibly unhelpful about the fact that I physically could not get to logan in time for my flight. (Mass DOT was asking everyone to stay off ALL roads). THEN on the way home, they would NOT let me fly back to Montreal where my car was!! WAY TOO RIGID RULES. Screw the customer!"
Výhody: "Great service & lots of room to sleep"
Výhody: "Great service; Very comfortable lie flat beds with lots of leg room"
Nevýhody: "Roughest flight ever, many people got sick, too much turbulence to fly"
Výhody: "The flight ,food entertainment was very good. But I don't understand the SWISS airline logic. When I did the check in in Prague and got my boarding pass the told me that the system picked me to have the additional random checkup at Zurich airport. Its ok. If it’s done for security reason why to tell the people ahead of time that they will have additional checkup of bags and personal stuff. If you want to do it for security reason do it ( I want to be safe) but don’t do it for the check mark , it doesn’t make any sense and doesn’t protect us."
Výhody: "Pretty much on time even with snow conditions!"
Nevýhody: "Coffee was pretty much cold."
Výhody: "Although sitting in a plane in coach could never be considered a wonderful experience, Swiss Air did the most to make it so. in particular the crew was very responsive and cheerful. The leg room wasn't bad and they were very liberal with their wine and beer offering."
Nevýhody: "Seats too small. Staff not friendly"
Nevýhody: "Seats too small."
Výhody: "Got bumped to business class."
Nevýhody: "What's not to like about that?"
Nevýhody: "Leg room."
Výhody: "Crew was great."
Nevýhody: "My wife is strictly Hindu vegetarian. We had entered her food choice at Swiss web site months before. She didn't get the food while going to Zurich and coming back to Boston. She remained hungry both ways. Although we were in business class while coming."
Výhody: "Everything!! This airline is a huge breath of fresh (old?) air. It reminded me of how air travel used to be. No baggage charge - we only checked one bag. There was plenty of great food and drink - alcoholic drinks were free. We will definitely look to use SwissAir whenever possible."
Nevýhody: "No announcement regarding delay. No boarding announcement. Very uncomfortable, older business seats. Actually had a sore back after the flight. Couldn't get comfortable. Travelling companion had the same experience. Small screen."
Výhody: "Food is decent"
Nevýhody: "Really old air crafts with disgusting seats, I don't know when they were cleaned. Wifi options given are horrible, If you really want to provide this option at least provide like full flight or in increments of hours not by data limit, this shows how archaic is your business thinking is!! You have to seriously update .."
Výhody: "Crew was nice and I loved the TVs keeping us up to date on the flight and our connection. We were even early boarding."
Nevýhody: "Everything was good."
Výhody: "I don't think I'd ever experienced such a friendly and empathetic crew."
Nevýhody: "Security was a disaster in Amsterdam. Lines were long and they were checking everything - e.g. My bag had to be screened 2x because of my Kindle, which never happens. But the crew was Extremely accommodating and helpful."
Výhody: "The service is the best!!! I enjoyed everything!!"
Výhody: "All on-board crew members were pleasant and helpful. The variety of movies and tv shows was sufficient to keep me occupied for the 9+ hour flight."
Nevýhody: "For a 5' 4" person like myself, arm and leg room were barely minimal, Economy seats were crammed together and were not ergonomically designed for comfort or support. I was fortunate to be able to move from my center seat to an aisle seat once the flight was in progress. As soon as I did, the air around me was cooler and made for more comfortable breathing. In the center seat, the air was still and close—very uncomfortable. Poor communication regarding passport control protocol at the departure gate: A temporary station was set up, labeled Passport Control, but no SWISS agent announced what was happening. I had just gone through a passport control line on a lower level so I didn't think I had to go through a similar process at the gate. Most people around me also didn't know whether they had to go through the process at the gate. Once agents had been questioned on the subject several times, they should have made a general announcement to inform everyone at the gate. They did not. The food on the plane was the usual poor quality fare for economy class—either highly processed or overcooked and much too salty. Ugh."
Výhody: "The flight attendants were very nice and the chocolates were nice. Food was mediocre and I'm not sure I'd take Swiss again."
Nevýhody: "Seat pitch was too small and the food didn't taste that great. I was lucky enough to get a whole row to myself but on the way back I did not and there is not a lot of room at all. And for an 11 hour flight it was really uncomfortable!"
Nevýhody: "Flight attendant spilled hot tea on me and he didn't help me out. The other flight atttendant assisted to my burns. I have 2ond degree burns on my arm from this incident."
Výhody: "Friendly crew members who kept serving food and drinks before asking. Meals, snack, drinks, hot towel, and cookies! The plane was also very clean and apacious enough."
Výhody: "Best flight in years. Attentive crew, very good food and wine, on time. Strongly recommended."
Výhody: "The attendants were cordial"
Výhody: "The food, the crew, and the smooth landing"
Nevýhody: "The seats. Kind of uncomfortable"
Nevýhody: "The plane was old and the bathroom was really dirty"
Výhody: "The crew was attentive and great!"
Nevýhody: "We have been without luggage for 1.5 days. We are being kept in the dark and not getting any help from Swiss Air."
Nevýhody: "My baggage never made it on my first flight due to a strike by Swiss airlines crew. The flight was delayed and we were told it was because there was less crew and it was taking some time to get our baggage on the plane. Due to the delay, I missed my connecting flight and was rescheduled for a flight the following day. When I went to get my checked bags, I was told they never made it on the plane and were indefinitely in the first city (Barcelona). I was told to file a complaint once I got home (US) and then they'd forward the bag to me. I did not receive my bags until 5 full days later, in which I had to call every single day and ask to place more request to move the bags from one city to the next. If I hadn't stayed on top of it, I surely would not have received my bags. Also, when I checked my bags in Barcelona, I had to pay an extra 75 Euros for having a second bag although the weight limit was not surpassed. The guy at the counter was really nice and didn't want to charge me but due to the strike, the policy was really strict on a one bag limit. That I understand, but I did file a complaint and request to be refunded that 75 Euros since the service that I paid for was not completed on their end until 5 days later. I'm really hoping they refund me but not gunna bet on it."
Nevýhody: "The flight was overbooked, boarding took forever."
Nevýhody: "I tried to get on an earlier flight to travel with my husband and every person claimed they couldn't help me. I called the airline who said there were plenty of seats on the flight, but they told me I needed someone onsite to help me make the change. Not great customer service."
Nevýhody: "They will not give you seat confirmation unless you pay , very annoying"
Výhody: "The food and staff were very good."
Nevýhody: "You should board the plane from the back so people aren't climbing over each other. Paying to pick a seat is a huge turnoff. Economy very cramped. Lufthansa was better on that."
Výhody: "We were fed constantly, which is nice because on a longer flight you never feel hungry. The staff was great."
Nevýhody: "More space would be nice but I guess you can't ask for too much on flights these days."
Výhody: "Very friendly crew, clean airplane."
Nevýhody: "Nothing. They did excellent job."
Výhody: "The raw was empty and I could sleep whole 10 hours"
Nevýhody: "Choice of movies and TV programs"
Nevýhody: "Austrian could learn from the likes of singapore airlines and cathay pacific: the choice of movies was pretty limited (1 italian, 1 french, 1 spanish) and the games were simply boring. The food was ok, breakfast pretty terrible (breed but no butter, reconstructiesergramingtheworstieverate.Stodwoowfs"
Výhody: "Amazing leg room, free snack and drink, free wi-fi."
Výhody: "I was able to get good seats, front of the plane. 3rd row for all my flights. pretty decent leg room"
Nevýhody: "flight was delayed, 2nd Austtian flight delayed in the same day"
Výhody: "Efficient timely."
Výhody: "Nothing. See below."
Nevýhody: "Original flight cancelled so rebooked ojba floght five hours later - then with one hour to go until that second flight, that was cancelled as well. Totally unhelpful ground staff, who were oblivious to the fact that I had a work commitment the next day so couldn’t overnight in some random hotel at an airport to suit Austrian’s policies. Eventually routed via Lisbon which meant literally flying all night to arrive at 0600. Lufthansa and Austrian have some serious faults to correct."
Nevýhody: "You sold wrong tickets to customers. I booked economy tickets but I got Econony lite ticket. Had to pay extra charges. You shouldn’t make money to sell lower class tickets as regular."
Nevýhody: "very rocky,, too confined for such a long flight.thank you for a good lesson not to go austrian again"
Výhody: "Efficient boarding, friendly crew, easy flight, on time arrival"
Výhody: "I liked that the airplane was newer and comfortable. The crew and food was ok."
Nevýhody: "There was no entertainment unless you paid for it. We already pay enough for our tickets to fly and entertainment should be included and not another added expense, especially for families that already pay so much for their flights!"
Výhody: "Everything was awesome best flight i had in my life."
Výhody: "Almost every thing was very good"
Nevýhody: "My selection in pasta... was not bad but it was bit dry other than that no complains....thanks for save trip."
Výhody: "Special kosher meal was good!!!"
Nevýhody: "Would like access to coffee more often. :) Internet/wireless did not work for entire flight. Aisles super small. Overall - great experience!"
Výhody: "The cabin and gate crew provided a very friendly atmosphere. At the gate, the staff were very efficient in getting passengers on board despite the 20-30 minute delay. During the flight, attendants did a good job making sure meals were on time and drinks were offered often."
Nevýhody: "Since the plane clearly came from another destination, the cleaning crew at Vienna International Airport could have taken some more time to vacuum the floor and wipe down the surfaces in the passenger cabin of the aircraft."
Výhody: "Arriving alive. Attentive service was a nice bonus."
Nevýhody: "I am alive. Everything else seems utterly petty (even the total lack of dancing monkeys!)"
Výhody: "I watched three good movies during the flight to London. I enjoyed them."
Nevýhody: "Nothing particular."
Nevýhody: "Flyght was terible"
Výhody: "Everything was excellent"
Výhody: "Flight attendants were extremely friendly and considerate of passenger needs. In flight Wi-Fi is free in economy. Good leg space between the rows. Overall it's rare to find such good service now a days."
Výhody: "My flight to SJJ was rescheduled for the day later. However, Austrian ground services provided efficient service and support in finding suitable accommodation at the Vienna Airport."
Výhody: "After flight to Vienna was cancelled, we were put on a flight to Frankfurt instead."
Nevýhody: "Kayak sent me an email at 5:16am for an 8:15 am flight titled, "Austrian Airlines flight #704 from PRG on time". It was in fact cancelled. Unfortunately we missed the connection for the flight to Newark, which we were expressly told would be held for us... they shut the door 30 seconds before we arrived, with the plane still at the gate. Had to then go to the only counter in the terminal to see if we could get on standby. Finally got on a flight to JFK instead at 5:15pm."
Výhody: "easy boarding"
Nevýhody: "bad seating. you previously provided a comfort kit but discontinued it."
Nevýhody: "Flight get cancelled and they needed 4 hours to tell me you are going with another airline with multiple steps for next day. I missed two very important meetings."
Výhody: "The plane was comfortable and clean. Internet was offered"
Nevýhody: "The Internet didn't work. Although boarding was good the person making the announcements needs to know she should speak up."
Výhody: "The plane crew was really nice always there for my needs."
Nevýhody: "The seats were uncortable my chair was very wobbly."
Nevýhody: "Nothing to dislike"
Nevýhody: "- My flight was rescheduled twice. Very short connection time, they said that there are no other options but actually there were other options. - Bad web check-in service. There were errors/bugs in the check-in service."
Výhody: "Ok flight' late leaving from Vienna because pulling luggage when passengers missing,."
Výhody: "the stewardess gave me coffee even if she already passed by me (because I was sleeping) I appreciated that :)"
Nevýhody: "I have the 'Economy Class' on the tickets. At check-in at the airport we wrote "economy light" on the boarding pass and want to pay for the first baggage. I check it on the original receipt I received by e-mail, there is ECONOMY CLASS and 1st baggage free of charge, another for a fee. So I do not understand and for two tickets I have paid 2 x 30 €."
Výhody: "They lost my baggage and nobody cares.They charging good money for extra bags but they have only sorry for they mistake. If you plan your important trip to Europe please don't use this company,so you can avoid unpleasant experience."
Výhody: "The service was good, everyone from the staff extremely friendly and overall the flight was very quick."
Výhody: "No unnecessary waiting. Excellent service!!!"
Výhody: "Flight was cancelled. Waited over two hours to be rebooked. Nothing was offer. Special meals was not available for a flight that is over 9 hours. No other food was available."
Výhody: "Staff was pleasant and competent"
Nevýhody: "Food was way too salty. That needs to be addressed by airlines. Not a healthy or palatable experience."
Výhody: "Staff are pleasant and competent."
Nevýhody: "Predictably, why I was expected to meet the tight schedule between planes squeezed by the 1st flight leaving one hour later than planned, my checked-in baggage apparently wasn't. So for me 35 minutes was more than enough to go through yet another passport checkpoint, security checkpoint, run like a headless chicken then travel by bus to the plane; for AU it wasn't enough to transfer my bag to the connecting flight."
Výhody: "The overall flight wads excellent."
Nevýhody: "Boarding on the return flight was poorly handled as there was no organized boarding."
Výhody: "Choice of movies Pillow plus blanket Snack-1/2 sandwich plus caramel mousse"
Nevýhody: "I wasn't able to check in online therefor i got terrible seat. The guy next to me was very tall and big and he was stuck on me due to not enough space. I was extremly uncomfortable because he was rude when i asked him to let me out. I asked if i can change seats but the plane was full. I didn't get any sleep either. Extremly tiring and turbulent 10 hour flight."
Nevýhody: "My flight to JFK on August 31 was cancelled. And they didn't provide me ticket same day. They gave ticket for next day. I had problems at work and other issues because of that."
Výhody: "Everything was wonderful ,except for the poor food."
Nevýhody: "The flight was 9 and half hours and the food was very poor, I was starving ,maybe AA can improve that, it would be nice if they could add a little bit of fruit and a yogurt for a good digestion .Also, the sandwich they gave us at the end was so small ,maybe they can give us a real sandwich instead ..Sorry AA ,but you need to work on that .For the price I paid I can fly United ,they don't let me starve."
Výhody: "On time, friendly staff"
Výhody: "The flight was on time and the crew were very friendly."
Never took off on time. Always delays flying with Lufthansa. Seems like the planes are getting more and more uncomfortable as well. No room to even stretch out your legs. Pathetic. More likely will book next flight with someone else.
The food is horrible. Even in business class
Food was the most mediocre I have experienced on a transatlantic flight. Crew and staff were superb. Comfort was OK. For the first time ever, my luggage was misplaced between Lufthansa change of flight number and a replacement United flight.
Steward curtesy.Choice of food was only (pasta w/little bit red sauce.
Boarding in Munich is so did organized.
Nevýhody: "We had a three hour departure delay in Munich"
Výhody: "The flight was only about 1 hour. Everything ran smoothly once we took off. The crew was very good, providing gate information for connecting passengers."
Nevýhody: "It would have been better if we had departed on time. I don't remember why there was a late departure but it made it difficult for some passengers to make their connecting flight. My husband and I hurried to the gate for our flight to Washington, DC but that flight left late, too."
Výhody: "Flight was on time both ways."
Nevýhody: "had to pay for wine- first time in 25 years of flying international and it was very expensive flight, oh well, will skip Condor next time"
Výhody: "The crew was the best! Excellent service... kind and caring as well as professional."
Nevýhody: "As always, more space but I was fortunate enough to get an exit row this time, which helped."
Nevýhody: "Arrived late due to bad weather in Houston, about an hour late."
Nevýhody: "Food was not edible. Everything else was good."
Nevýhody: "Boarding process. Everyone boarding at once does not work well when it is a full flight"
Nevýhody: "flight attendant gave me a meat sandwich when i asked for the vegetarian option due to my vegetarian diet and i became sick because of this"
Výhody: "The service and the airplane"
Nevýhody: "Nothing at all"
Výhody: "Lufthansa is great."
Výhody: "Great service as always"
Nevýhody: "Took off late."
Výhody: "Flights to/from Prague are generally late and we missed 2 connections in 1 week"
Nevýhody: "Connection. Ft from Prague was 2 hours late and there was no connection. We missed our dinner with dear friends that we rarely get to see."
Výhody: "Clean plane.."
Nevýhody: "I was very upset that from Kuwait to Frankfurt I paid in sir net but the speed was very bad . It's not fair to pay 15$ for that it's not fair. And I ask my money refund! And again they saying that speed is very good for watching YouTube and video streaming! Why Lie?? IT IS NOT FAIR!"
Nevýhody: "Flight was cancelled, Lufthansa was not able to reschedule the same day."
Výhody: "You can't beat the German's at efficiency. Awesome!"
Nevýhody: "Houston isn't their hub and I have to put up with United."
Výhody: "Good service.good movies.Good food."
Výhody: "New plane, nice seats. Typical Lufthansa."
Nevýhody: "Strict weight limitations for carry on luggage. Go British Airways if you have large carryons. Lufthansa is militant about luggage weights."
Výhody: "service on luthansa was delightful"
Výhody: "Drinks and great stewardesses"
Nevýhody: "No phone charger."
Výhody: "Quick boarding"
Nevýhody: "Flight was slightly delayed. We had to hustle in Munich to make our connecting flight (so we thought) to IAD. It turned out the flight to IAD was also somewhat late so in the end all was well but we had less than an hour to make the connection and it was a bit fraught."
Výhody: "Great food!"
Nevýhody: "No entertainment"
Výhody: "Good space between seats"
Nevýhody: "Old and loud plane, especially loud and shaky on taking off"
Výhody: "Lots of food for such a short flight."
Nevýhody: "I did not go because i canceled my flight and am still waiting for my refund since 23 May. I will probably never use Kayak again. Not happy... far from satisfied. ~AC"
Výhody: "Flight was uneventful, which is what you want!"
Nevýhody: "They change the gate for transfer last minute"
Výhody: "I liked the process this time because I didnt miss the flight (unlike last time when lufthansa workers denied us to go to the front of the line at passport checkpoint) IN PRAGUE CHECK IN PEOPLE WERE WONDERFUL!"
Nevýhody: "Nice crew"
Výhody: "I liked it overall"
Nevýhody: "I absolutely hated and was very surprised at the completely illogical step of making people who have connection flights wait. Lufthansa was the one that scheduled two of my flights so close together, not letting people with connection flights to un-board first is completely counterproductive. Most other airlines let people with connecting flights unboard first."
Nevýhody: "Lufthansa cancelled my flight on November 23rd a few hours prior to departures because their pilots went on a strike. When I called and asked if they would rebook me the lady on the phone said that she could rebook for a trip that had two layovers from 2pm(Prague time) to 8:30pm(NYC time) for the 24th of November (thanksgiving). When I asked her if there was anything else she said that was the soonest flight she could find. When I checked my self I found and booked a flight for the 23rd. When I called back they refused to give me a refund."
Výhody: "I like the friendly crew. They give refreshments at no charge on a 40 minute flight and get it done in time."
Výhody: "Food/drink choices and portions were very generous on our long haul flight over the Atlantic into central Europe from the west coast of the the US. Efficient boarding. Lots of entertainment options as well."
Výhody: "Quick straight forward"
Nevýhody: "No entertainment at all"
Výhody: "The crew, food and entertainment were good."
Nevýhody: "I could not even cross my leg. The coach seats are ridiculous and because of that, I will not book on the airline again. Sorry, coach seats should be an option for everyone, not just someone the size of a 9 year old. I'm only 5'2" and 120 lbs."
Výhody: "Great crews, great amenities, good food. Best flights I've been on in a long time."
Nevýhody: "Economy seats are tough after 10 hours. But thats what I paid for so no issues."
Výhody: "Friendly service"
Nevýhody: "Crowded and salmon sandwhich was most unplesent, to all 3 in my familly"
Výhody: "The flight was very good."
Výhody: "We were given a free meal (sandwich) on this short duration flight. I thought that was a nice touch."
Nevýhody: "The boarding process wasn't very smooth."
Nevýhody: "I wanted to check 2 bags, even though you only get one free checked bag for economy international. The desk agent at check-in wouldn't check my second bag and didn't know how much the fee even was for the second bag. She was not exactly pleasant, which might have been because it was 430 in the morning but still. I just ended up carrying on two pretty big bags. The crew ended up gate checking one for me in Frankfurt which was nice. But I would have paid not to carry that dumb thing around with me through the giant Frankfurt airport. Other than the one desk woman in Prague, everything else was good."
Nevýhody: "You letting me cancel my flight because I physically couldn’t enter the country to board the plane"
Výhody: "Premium economy is spacious and worth the money."
Nevýhody: "Better beer selection."
Výhody: "Nice people"
Nevýhody: "New plane"
Nevýhody: "It could have left on time or explained why it left 20 minutes late"
Nevýhody: "Destroyed a piece of luggage and the contents of the bag. Try handling baggage with care so you don’t destroy it and then deny the issue and refuse to reimburse for it"
Nevýhody: "Boarding and flight very smooth. Great experience"
Výhody: "Seat was nice"
Nevýhody: "Baggage delivery."
Výhody: "I slept the entire trip. But I did wake up for refreshments and cookies. It was a short flight. Overall the staff were pleasant. the plan was older so seating was a bit tight. We left on time and no issues during the flight."
Nevýhody: "New planes . More leg room."
Nevýhody: "If the bag can fit in the cabin even while a few kilograms l don’t see what the problem is"
Výhody: "Crew welcoming and friendly. Seats comfortable"
Výhody: "the meal and crew"
Nevýhody: "1.5hr delay and no initial explanation other than "indefinite delay""
Výhody: "Every thing's was excellent"
Výhody: "Comfortable plane, very friendly crew, good snacks"
Výhody: "The price appears low, but does not include baggage fees"
Nevýhody: "Check in was very late. Made making the plane a close call. Supposedly check in should start 2 hours ahead of flight. The baggage drop was not available until 1 hour before the flight. According to the rules baggage must be dropped 1 hour before the flight, but the counter was not open. I asked an employee what the issue was and received no meaningful answer.. I made the effort to prepay the baggage fees. Good thing or we would have missed the flight. Will never fly Croatian again"
Výhody: "good leg room on seats. food was OK"
Nevýhody: "boarding was very slow"
Výhody: "Attention service smiles"
Nevýhody: "Flight was late for 2 hours, no explanation why and no clear info by how long the flight is delayed."
Výhody: "Crew very efficient and friendly. Loved the glass of free wine and chips! Made for a relaxing flight."
Výhody: "Short trip"
Nevýhody: "The aircraft was so small"
Výhody: "My second flight was in the same aircraft"
Nevýhody: "First, they sent an email notification that our flight had delay for 2 hours. I went to the airport to checking my baggage and I looked on the departures board but I could my flight. I asked a lady who was helping people to find the right kiosk for checking but she said I don’t have your flight on my system. Again I went to the information desk at the airport but I was told your flight checking now is closed!,,, I was like WHAT?are you kidding? I told them it’s 2 hours before my flight take off, how it’s possible? Than she called someone and I was told yiou can checking at # counter. When I found the counter; I didn’t see any sigh by Croatia Airlines. Short story, I ended up to pay 40 euro for my 20 kg baggage’."
Výhody: "Everything ok, crew was nice."
Nevýhody: "Poor food."
Nevýhody: "We had to pay for bags and were not warned of it anywhere. Terrible, terrible flight in general."
Nevýhody: "Airport in Zagreb is worst organised airport I've ever seen. Despite I come from transot area from Vienna and I want continue to other country with connection flight I must again go through security control. After that there are wrong arrows for navigation to gates (especially gate 16 and above) so if one follows them you go through at least half departure hall then you turn back and at the end of this hall you change floor and go to your gates :("
Nevýhody: "I continue from Zagreb to Wiena and we should go again through security check :( there was long quene and very precisious guards so i came to gate 5 minutes before boarding ends. Funniest thing on that way - we use same plane as I left 40 minutes ago"
Výhody: "I liked the check in at the train station. For Austrian Airlines and their partners. Very convenient."
Výhody: "Friendly crew."
Nevýhody: "No resl issues"
Výhody: "The staff was friendly They gave you water and crackers Your carryon was free"
Nevýhody: "The staff was extremely slow, inefficient and unhelpful. There was nobody to tell us that our flight was delayed. And the screens too weren't updated. Very bad experience flying with them."
Nevýhody: "I can't comment on connectiing flight because I'm still sitting in the airport waiting for the next available Croatia Airlines flight to get me to my destination. The gate agent was not very helpful."
Nevýhody: "90min late on departure"
Nevýhody: "Plane was very old propeller. Plane was noisy with lots of rattling. I wonder if it was air worthy. Long bus ride from terminal to board plane."
Výhody: "Nice service"
Nevýhody: "Small plane"
Výhody: "Zagreb airport was very good. Clean, good food, not busy etc."
Nevýhody: "1 he late boarding with no explanation from airline"
Nevýhody: "The airline lost my bag and was extremely rude when I inquired about it. The space was also cramped."
Výhody: "Everything ran on time and went smoothly"
Výhody: "Enough legroom, fast boarding, easy (though also short) flight."
Nevýhody: "Short boarding delay without any communication. No food/beverage service or entertainment, but I wasn't really expecting it for 40 minutes in the air."
Výhody: "Liked the ice cream and chocholate! Also liked how the monitors were playing footage of Switzerland. Also there was full visibility and transparency into flight duration and orogresss."
Nevýhody: "No tv or movies."
Nevýhody: "I do not consume wine or food with wine in it. A snack m Croatia airlines is partly wine."
Výhody: "The staff was very organized and professional about rebooking our flights after missing our connection due to the delayed."
Nevýhody: "Our second flight was also significantly delayed. Out of the 4 Croatian Airlines flights that I took in one week, 3 of them were delayed by over an hour."
Výhody: "Stewardesses all very helpful and accommodating"
Nevýhody: "When I asked the steward to tell the person in front of me to bring her seat to an upright position for the meal, he suggested I do it my self. Very rude."
Výhody: "Wonderful flight, I loved the coffee and yogurt. It was very comfortable."
Výhody: "Personnel on the ground and in flight did a great job. Jogurt and biscuit box was delicious!"
Nevýhody: "seats uncomfortable."
Nevýhody: "Boarding on plane was inefficient once Off the bus. Not clear which door to go in. People crossing in aisle -- more hectic than it needs to be."
Výhody: "Very clean plane. Comfortable as it can get in economy."
Výhody: "Very fast service for drinks."
Nevýhody: "Small plane and no way to change seats."
Výhody: "Once we got off the ground, things were fine. We were quickly given meal vouchers when the gate agent showed up finally--some time well after our scheduled departure time."
Nevýhody: "Sat at the gate with a small child until well after departure. No news. No gate agent. Finally we were told that there was a delay of two and a half hours."
Výhody: "Everything was great - service, food, boarding"
Nevýhody: "More food choice would be great"
Výhody: "Crew was very professional. USB port to charge your phone or tablet. Nice selection of music from many different eras."
Nevýhody: "No maps on the screen in front of me. Not the best selection of comedy TV shows. No veggie option for Vegans."
Nevýhody: "The fly attendant can be nicer"
Výhody: "Flight was serviced by High Fly, which seem to provide temporary replacement services including very old plane with no onboard entertainment."
Nevýhody: "Flight serviced by LOT"
Výhody: "Food was nice."
Nevýhody: "2 hr. delay caused me to reschedule everything for the day..."
Výhody: "Informative to the very minimum."
Nevýhody: "NEED Leg room. Better air conditioning. It felt like a sardine box for 3 and a half hours."
Výhody: "There was in-flight entertainment. It was the cheapest flight."
Nevýhody: "The food was the worst I have had in over 10 years on EU-Asia flights. They missed two connections, causing over 11 hours of delay, and arrived at a different airport. We spent 4 hours dealing with visa procedures and luggage rechecking in Beijing without staff assistance. Deplorable."
Výhody: "Crew provided great service."
Výhody: "The flight WRO to WAW is very short, less than 1h. The seats are comfy and overall the flight is good. They even serve drinks and distribute candy, which is nice."
Výhody: "Sitting by myself."
Nevýhody: "Not being late by 4+ hours at my final destination and having to do one extra flight."
Výhody: "Pilots did a very good job"
Nevýhody: "Same as before"
Nevýhody: "I lost transfer flight"
Nevýhody: "Lines for checking in and for boarding were very disorganized and people were butting in front of people who were there longer. The plane seating was too close to each other. More room is needed."
Výhody: "It had some interesting movies and food could been great if given two meals. Was able to get more candies and drinks."
Nevýhody: "Only one meal to get and could been more variety of movies like in Spanish and Russian and Polish. More music to listen to."
Výhody: "I liked the flight was short and not so bad but could been better in comfort and some entertainment to see"
Nevýhody: "No entertainment to see and do. You have to have your own music and movies or read a book"
Výhody: "Plane was on time _both to and from Warsaw _ crew was friendly and gate agent on out bound got me changed from a window to an aisle ( my preference)"
Nevýhody: "Small commuter jet_ had to use bus for boarding and walk lots of steps _ hard for me I have artificial metal knee. Food was only coffee &cookie _ had to pay for a coke."
Nevýhody: "They lost my laguage."
Nevýhody: "Because LOT flight from Lviv was late we did not make the connecting flight to New York and had to spend the night in Warsaw."
Výhody: "Movie selection was good"
Nevýhody: "The boarding was very slow."
Výhody: "It took me to Warsaw"
Nevýhody: "Very small, uncomfortable plane. Late."
Výhody: "Is a direct flight to Budapesr"
Nevýhody: "We left Chicago at 7:58 pm instead of 4:35 pm, they got us on the airplane and than we just sat there for 3 hrs till finally we were able to take off. No explanation was offered for the delay"
Výhody: "Very friendly crew member."
Nevýhody: "If you book a afternoon flight with LOT, you should be aware your plan will mostly arrive late"
Výhody: "Good food and service."
Nevýhody: "Tv is very difficult to see at that distance. Poor choices of films."
Výhody: "Food and flight on time"
Nevýhody: "The 787 is a very good plane, but I could do without the footrest underneath the seat; it just got in the way."
Výhody: "most everything was fine especially since I had a short connection in Warsaw but they made me pay 20 euro in Bucharest, ROMANIA for my piece of checked baggage (it was less than 23 kg) & according to my itinerary it should have been free so in a sense I feel cheated & robbed & it does not leave a good taste in my mouth about using you or them in the future (I have the receipt for 20 euro & would like to have that money refunded) Steve Young"
Nevýhody: "most everything was fine especially since I had a short connection in Warsaw but they made me pay 20 euro in Bucharest, ROMANIA for my piece of checked baggage (it was less than 23 kg) & according to my itinerary it should have been free so in a sense I feel cheated & robbed & it does not leave a good taste in my mouth about using you or them in the future (I have the receipt for 20 euro & would like to have that money refunded) Steve Young"
Výhody: "Very good pilots, good flight without any noise or air pockets."
Nevýhody: "The flight back departed in a delay of 40 minutes, we lended very late."
Výhody: "I am not sure where to start from but each lot employee I talk with had poor English and not the tinyest willing to help just to move , I had a flight back from cezh republic to JFK with a stop in Warsaw When I got to the front desk in the air port to print my ticket the Liady ( work at Sation 236 ) was very rude and anti costumer service she print me only my first fly ticket and when I ask why she " I don't know " I said ok so when u get there you know which get I go or where I will print the other ticket she say I don't know Ok and then I ask her can u check if it a room I. My flight from Warsaw to JFK in business it this moment she tell me I can switch sit and ask me to go I was shocked but this was only the bigining when I got to Warsaw I ask in the gate counter where should I go to print my ticket after I try to explain him 10 times what I mean ( he didn't speak English at all ) he told me to go pass the passport check and in gate 21 they will print it to me I fly a lot so I ask him if he sure becuse I am petty sure I will need my ticket the guy at the desk repeat imhim self so I want and waited 25-30 min in the line so the police officer in the passport check will tell me I need to go print my ticket So after the officer from the passport desk call someone he direct me to go to hate 26 and there they will print my ticket I want them and again wait for 15 min to print my ticket ( it was only me this is the sad thing I don't know what tool 15 min to print a ticket ) and it amazing how unsocial and 0 in customer service the lot polish employees I meet And this is without talking about the delay in my coming flight for 2-3 hrs ( a delay it something that happen a lot yes but the way they handled it again 0 in costumer service )"
Nevýhody: "The flight attendant was very nice and professional but it was business class so u can't really compare I will definitely will not recommend ppl to fly with them"
Nevýhody: "I travel internationally regularly on business. Lot Airlines was hands down the worst airline I have ever flown with. They charged me twice for the same exact tickets and then would not refund me the entire fare. The deducted $300 to process back the credit. Personnel, at both the airport and in flight, were curt, uncommodating and lacked customer service. On my return flight from Warsaw there was a large, disruptive group with a number of unruly children & airline staff did nothing to address the children running across seats, screaming and wreaking havoc for over 8 hours. Passengers could not sleep & the noise was unbearable."
Výhody: "From check-in to boarding went as smooth as possible. 5 star service."
Nevýhody: "I bought tickets for LOT Polish Airlines and we travelled with Blue Air. Romanian low cost airline (share code). Will never ever fly with LOT."
Výhody: "Flight was on time, the crew was very pleasant. No complaints"
Výhody: "I got to Warsaw safely."
Nevýhody: "The flight was delayed 3 hours."
Výhody: "The flight attendants seemed nice and courteous."
Nevýhody: "They didn't start boarding until 5 minutes before take off and this was just onto the bus that would take us to the airplane. There was no communication why they were running so far behind. Once we landed in Warsaw, we sat on the plane for around 20 minutes waiting for them to bring the bus to pick us up and remove our luggage from underneath. I had a connecting flight I would have missed if it wasn't delayed. They also had the door open while waiting and the heat and humidity was pretty stifling with everyone already standing up waiting to disembark."
Výhody: "On time"
Nevýhody: "Baggage charge and hot plane"
Nevýhody: "Rude crew, small airplane, zero comfort"
Nevýhody: "440am flight left late, ran to customs and begged to cut the line, while people complained at me and my wife, then landed and told my luggage is lost. The best part was when I was asked if I had lugggae insurance because they didn't want to look for my luggage"
Výhody: "When we got to the airport on the way back home, they couldn't find our tickets. I had online tickets and confirmation, but we were still not on the flight list. We had to go to the ticket counter for them to clear it up and put us back on the flight. The flight itself was not bad. The flight attendants are a bit rude and condescending. The seats and entertainment was not bad."
Nevýhody: "1. Cancelled our outgoing flight hours before it was set to leave; notified us via email; barely got re-booked via different airlines and had to take 3 different flights to reach out destination; missed the 2nd flight because LOT put us on a flight that was departing 30 minutes before out 1st flight arrived. 2. When we got another 2nd flight, we arrived at our final destination without our bags. LOT assured us that our bags were on our flight before we boarded but calling and confirming that they were able to transfer our bags (only had 40 minutes between flights), but of course, it was a complete lie. We did not get our bag until the next day in the evening over 24 hours later. At that point I was happy they found them and gave them to us. 3. Turns out, they cancel flights pretty often and they also book people on transfer flights that are too close for people to make it. We traveled with a handful of other passengers that had the same experience and people were in tears about their horrible travel experience. 4. Warsaw Airport - they only have 5 passport control officers clearing travelers and because they don;t have lines or any type of organization of these travelers, the lines our out of control. People are pushing each other, crying because they are missing flights or not feeling well because of no air and all the pushing and shoving. I was pregnant standing in the line for over 40 minutes. They would not let pregnant passengers or passengers with kids with them pass in their disabled line. Only people in the wheelchairs were allowed to pass there. Horrible airport and even more horrible airline! PLEASE SPARE YOURSELF AND DO NOT RUIN YOUR VACATION."
Nevýhody: "1. I was never told my ticket didn't include a free checked bag. I checked twice on LOT's website and it said I was allowed one. When I got to the airport at Krakow, the less than professional staff told me that my ticket was the kind that didn't include. I said I was never given the option to get a ticket with/without a bag for free and they basically told me I was lying. I didn't feel like arguing and paid for the bag. Kayak didn't mention or made me aware of my "kind" of ticket. Either Kayak makes consumers aware of this or LOT shouldn't be posting their flights on Kayak. 2. I flew Eurolot, "A partner of LOT" and not LOT. It should also be CLEAR what it is one is flying."
Nevýhody: "Unpleasant crew members"
Nevýhody: "Many people on this flight were bothered by the fact that their families were split up all over the airplane and no one could sit together. During boarding there were groups of people who had all been split up and were desperately trying to switch seats with others. I was traveling with a 15 year old, and even though she is not a small child it was very nerve wrecking to be seated 20 rows behind her, not being able to keep an eye on her (even more so because she gets car sick and has thrown up on airplanes before). I don't think I've ever flown where my group was not at least seated in pairs. This was very disappointing."
Výhody: "lots of legroom on this flight"
Výhody: "Nothing much"
Nevýhody: "The aircraft was very small with exposed wings and it was very noisy"
Nevýhody: "Nor enough beverage for such a long flight Ice cube?"
Výhody: "I guess the plane could have been cancelled, so I should be happy with that."
Nevýhody: "Very expensive flights. Both planes were late taking off. Avoid this airline if possible. Also boarding is odd as you have to take a bus to the plane, which is slow, extremely crowded, and inefficient."
Výhody: "USB on all seats, games and good entertainments, comfortable seats."