It was far too cold. Had to wear my coat and use the blanket. Very unpleasant.
The in flight crew were not friendly. One flight attendant in particular kept passing by and hit me really hard with her body as she passed by and never once apologized or said excuse me. I’m his startled me every time. I got a drink only 2 times in 9 hours and when I asked for a drink of water I did not get. Also when I put the call button on, no one came. This made me sad as I’ve been very polite as always and I don’t fly with any other airlines.
It was all good as usual .Virgin and Delta work really good together so keep it up and I will be back in December😜👍john harrington
5 hour delay on the runway
Friendly and helpful folks from checkin to deplaning
Výhody: "The crew was friendly, the food delicious, and the plane itself in highest quality and state-of-the-art."
Výhody: "Nice crew"
Nevýhody: "Comfort. Seats were very uncomfortable with absolutely NO leg room. I fly a lot and this was one of the WORST leg room experiences I had."
Nevýhody: "Squishy space and very late flight unfortunately"
Nevýhody: "My tv screen could not show the movies"
Výhody: "The crew was outstanding and the good choices were excellent"
Nevýhody: "The flight was late( not their fault) and there were several technical difficulties with the A/C and entertainment system"
Výhody: "It was empty so we were told we could move around in the empty seats"
Nevýhody: "Food was basically carbs, carbs and more carbs (especially if vegetarian). Some diversity, please. Staff forgot requests on a couple of occasions (Economy Delight cabin)."
Výhody: "The flight was so delayed I missed my connecting flight to jfk."
Nevýhody: "The flight was so delayed I missed my connecting flight to jfk."
Výhody: "Great attentive service, good food and in-flight entertainment"
Výhody: "Very short flight (43 minutes) No food, entertainment or beverage service. Staff did not check young children were strapped in prior to take off resulting in a two year old standing on dads lap throughout take off, flight and landing."
Nevýhody: "Lack of importance shown to safety of young children."
Výhody: "Everything except the food"
Nevýhody: "The food is atrocious. Even if I have to pay to upgrade my meal, I would..."
Výhody: "Good collection of movies"
Nevýhody: "To pay for luggage for international flights while on their website it says i dont have to pay if im going to South Africa. The food was not so great."
Výhody: "Everything was good in this flight"
Výhody: "Everything (with the exception of the subject below), thank you. One thing that really surprised me, though, is how much I liked the eggs (on both flights) and what went with the eggs, like the spinach and potatoes and bacon on this flight and the potatoes and sausage (and was there something else?) on the next flight. Kudos for making something that has got to be cheap taste good. Thanks."
Nevýhody: "Come to think of it, there was one thing that I didn't particularly like, and that was how the headphones only worked on one side only (there was only audio on one side). At first I thought that maybe I had just gotten bad headphones, but the my next flight was the same: the headphones also only played audio on one side."
Výhody: "modern comfortable plane, in flight entertainment was good, service was outstanding."
Nevýhody: "food was meh at best, seats in economy are tight and there is no legroom"
Výhody: "Service, pilot updates, and seating were all great!"
Výhody: "food was great!"
Výhody: "Crew were great"
Nevýhody: "Uncomfortable to sit for eight hours"
Výhody: "The food was okay"
Nevýhody: "The gate was Jane without announcement"
Nevýhody: "Queue at boarding gate for upper class ticket holders Bus transfer to plane - Virgin is not a LoCo airline! Upper Class Service was slow - understaffed?"
Výhody: "We paid extra for exit row seats so we had good leg space"
Nevýhody: "The seats are so small that only your backside fits on it and we are not big people. There is no support for the thigh and I had severe cramps after leaving the aircraft. The flight to LA with Virgin Australia was far more comfortable."
Výhody: "Everything was as or better than expected. Did not have high expectations, because price was so much less than other airlines. Crew was friendly. Was pleasantly surprised all was good. Was expecting extra fees, (from reading reviews) but had none. Virgin checked bags all the way through, even though tickets were unrelated (and my online checkin said I would have to recheck baggage for second flight)."
Nevýhody: "Seats are small in economy. I was lucky it was not a full flight, so I had two seats. The entertainment system was a. It confusing to manage, but the choices were good. Food was ok; but not worse than would expect."
Výhody: "Good Service. Great attitude of flight attendants..early arrival. smooth flight."
Nevýhody: "despite purchasing 'extra legroom' seats, it was still very, very crowded and tight."
Výhody: "Food and service was ok"
Nevýhody: "Delayed at the airport. Very little leg room and hot while waiting to yake off. Entertainment was really bad. Bad screen and sound quality was awful."
Výhody: "The crew were very polite and looked smart, I didn’t find them very personable at all though. The entertainment system is fantastic and my meal was ok I guess, I requested the low fat meal, probably should’ve just had the normal one."
Nevýhody: "The seats are not very comfortable, very hard and textured seats that just don’t feel nice at all especially on a long flight. I weight about 11 stone (154 pounds) and even I felt like I was taking up a lot of room in my seat."
Nevýhody: "Too much food - not enough time to sleep in comfort!"
Nevýhody: "I always think Virgin's meals are the WORST among those of all the airlines I use. PLEASE LET THE VIRGIN COMPANY KNOW THIS FACT. The touch screen of the DVD player did not work well so it was a frustrating experience."
Nevýhody: "We were told over the phone that we could bring our kayaks with us to Africa but the airport staff denied not only our kayaks, but also our paddles which were in a standard ski bag. Their excuse was that both the kayaks and paddle bags were 2 inches too long. .. TWO INCHES!!!!!! We had record of the person we talked to and the time and date, but none of that seemed to matter. It caused A HUGE INCONVENIENCE for us since we are in Zambia for 6 weeks without our gear to paddle one of the most challenging rivers in the world... the Zambezi. Now we are constantly trying to acquire the proper equipment with very little success. We run a nonprofit called the Montana Kayak Academy which provides free whitewater instruction to youth between 8 &18 yrs old and we will be sure to tell everyone we know to NOT TRAVEL WITH EITHER VIRGIN ATLANTIC OR BRITISH AIRWAYS.... EVER!!! VERY DISAPPOINTED! !!!!!!!!!!!!!!!!!"
Nevýhody: "During my flight from LAX to LHR I requested (pre-booked) a special meal (Asian Vegetarian). During the flight I was told there was no such request in their records and therefore I had to stay hungry for the entire duration of the flight. During my return flight from LHR to LAX the in flight entertainment system for my seat was not functional. I requested it to be reset several times and in spite of the hostess resetting it several times, it did not function. I had to stay without an entertainment system during the entire flight. This was my first time travel with Virgin Atlantic. I may never fly Virgin Atlantic again."
Výhody: "My first time flying to Europe! I love the service from the attendants but my seat mate made it uncomfortable to seat in my seat. Overall great experience"
Výhody: "Smooth flight"
Nevýhody: "My economy window seat was just too cramped for a big guy on a nine hour flight"
Výhody: "Good notification re a 30 Minute delay. Obtaining board passes was a breeze and love where I can save the passes to my wallet on my mobile device. Flight crews were helpful, cheerful and professional."
Nevýhody: "With seats being so tight causing an issue when getting in and out of seats."
Výhody: "The crew were excellent."
Nevýhody: "Seats were ridiculously uncomfortable. The seat cushions were worn and had no padding. Very few movie, Show, music and game choices to choose from. The audio input didn't work in my seat. Major fail for a 13+ hour flight."
Výhody: "Safe flight, good crew"
Nevýhody: "Food quality was poor."
Výhody: "Very comfortable and spacious seats, good air circulation and friendly crew."
Nevýhody: "Food and wine selections were limited and only mediocre. We flew economy plus."
Výhody: "Staff was top notch in service and kindness"
Výhody: "Crew is well trained and efficient. Lounge food and service are excellent."
Nevýhody: "Podlike seating in business class. Someone thought the zigzag a way of ensuring privacy. In fact you can't talk to your travel companion nor look out a window. Seats are either up or down and only a crew member can operate them."
Výhody: "From check in to landing in London, the gracious, helpful crew impressed us with their attitude and service"
Nevýhody: "Sound didn't work on some of the entertainment choices"
Výhody: "There are lots of relatively new movies to choose from."
Nevýhody: "The complimentary headset breaks easily. Tray table was broken and they can't fix it. Very small bathrooms, knees almost touch the door when sitting down. Food selection for dinner ran out quickly, resulting in only 2 choices and one is hot spicy, so basically only one choice. All beverages are given out in small cups, even water is given out in small cups increments (finish in one gulp), they don't even give out small bottles of water. No complimentary packet (eye shades, socks etc.) , not even a barf bag for collecting trash."
Nevýhody: "Entertainment system was good, and I felt that you appeared to have more leg room in economy than other airlines."
Výhody: "The crew of the flight were very sweet and helpful"
Nevýhody: "When I bought my ticket I wasent informed that I needed a return ticket out of New Zealand before entering so I had to buy one super last minute and almost missed my flight"
Výhody: "Virgin Atlantic had a very attractive decor.Food was great& staff as well. Polite and professional ."
Nevýhody: "The seat I had was a bit snug leg wise and recline wise. Could not get comfortable at all."
Nevýhody: "cabin was nice but cold"
Výhody: "Professional Cabin Crew Excellent "vera" entertainment"
Nevýhody: "Chaotic boarding procedure in Cancun airport, although I accept that this is more of an issue with airport layout Removal of some of the "Virgin Atlantic" benefits such as free sports equipment will make me rethink my carrier of choice from next year. The 747 fleet is starting to feel old - when are the dream liners coming?"
Výhody: "All the meals and movies included"
Výhody: "Seat Legroom Comfort Food Service Crew ... amazing!!!"
Delta was professional, reliable, timely, safety focused.
Was smooth and easy. Left a little late but still arrived on time.
I like that I got to my destination safely.
Nevýhody: "Internet and plane was small and old"
Nevýhody: "Wearing a mask was difficult."
Výhody: "Everything goog"
Výhody: "Good! No complaints, no suggestions."
Nevýhody: "Baggage handling at Wilmington is extremely slow and typically is."
Výhody: "Crew very helpful and accommodating."
Nevýhody: "The flight was delayed almost an hour due to inclement weather in the originating city. The Delta personnel explained the situation and did all they could considering the circumstances."
Nevýhody: "My flight was delayed almost 3 hours. Not good. Once in the air it was fine."
Nevýhody: "It was canceled"
Výhody: "Crew was very attentive"
Nevýhody: "Delta staff at the airport JFK"
Výhody: "Didn’t like security. They were rude"
Nevýhody: "There was a dog barking the entire time that disturbed everyone."
Nevýhody: "Quick 30 minute flight"
Výhody: "The flight left on time and arrived on time, crew was pleasant and helpful."
Nevýhody: "I am over 6 foot so comfort for me isn’t possible. It was an older aircraft so the seat monitor was of the older version but it did work and helped to pass the time while I was in my no leg room seat! I am NOT over weight! With turbulence there was only one opportunity for inflight beverage service."
Výhody: "See Below.. Inflight WiFi Entertainment Options"
Nevýhody: "Flight was delayed hour due to missing crew. Boarding involved a bus taking to stairs-only-access tiny plane, in pouring down rain. Grumpy flight attendant. All Carryons taken. Ran out of snacks and beverage service."
Výhody: "Entertainment on board"
Nevýhody: "No service, very hard landing - many screams"
Nevýhody: "Seating poor — crowded and little leg room"
Nevýhody: "Plane journey awful. Speaker had a loud buzzing noise all the time so never heard a word bad landing. Rattling plane Very cold."
Výhody: "clean plane, crew was very friendly."
Nevýhody: "no dessert in meal"
Výhody: "All was good."
Nevýhody: "Screen went out after an announcement. I told the attendant but lost the screen for the rest of the flight. Slow to load and unload."
Výhody: "The crew was fantastic and very carrying when I wasn’t feeling well. They checked on me multiple times! The food was also really good for airline food!"
Nevýhody: "The security process in the Prague airport is so ridiculous. There are security agents who screen you in the baggage drop off line that makes the line take a very long time. Once you finally get your sticker from them it’s a quick trip through customs. Then the pain really begins with a security scan st each individual gate to enter a boarding area for the plane. Then I was pulled for extra security where a male agent touched my but with some sort of swab with no warning. He then claimed to not speak English (with zero accent when I asked him a question). It was a humiliating and very long process all run by delta!"
Nevýhody: "Security in PRG was little bit strong They ask my about my last job - 15 years ago if I did not fight with my Manager(I forgat his name)"
Výhody: "Staff, service, options"
Nevýhody: "Not enough entertainment. Movies and TV series are old. There was a crew member when I came on board that was a bit rude and sarcastic."
Výhody: "I think they flew so fast. We could land almost on time even though we departed a hour late. Airplane was new and clean."
Nevýhody: "Boarding was chaos. They overbooked 25? 45? Anyway, they are in panic. They tried to request ppl to take next day flight by giving away 300 gift card etc. the ppl who were told there are no seats upset and arguing at the gate. Flight was delayed for one hour. Once we are on airplane, they are still shuffling seats around, so ppl cannot move forward. Just standing there for 10mins waiting for things to settle. Flight attendants did not give us a headphone. (I have a headphone for iPhone X so I could not connect it to their entertaiment system.)"
Výhody: "ATL-JAX quick flight, comfy seats and you could actually roll your suitcase down the middle aisle. No entertainment on either flight. Drink service was available."
Nevýhody: "The child behind me kicking my seat"
Výhody: "Weather kept them from being able to serve everyone but she did pass around cookies which was a really nice thought!"
Nevýhody: "No offers of sandwiches on a 4 hour flight. Smooth flight - very good crew."
Výhody: "The crew was outstanding, polite, and professional."
Nevýhody: "Seats were comfortable, but much too crowded. The seating would have been very good for children but for adults it was much too crowded. My knees were up against the seat in front and my back is sore from having to spend most of the trip twisted to try to fit into the small space. Also, my seat was is row 16 and was called a “premium” seat and I was charged an extra $24 for it. I did not find it any different than all the seats around me. What was the extra charge for?"
Nevýhody: "Horribly uncomfortable on plane! Need more room!"
Výhody: "The food is delicious and there are healthy choices, the staff helped me put my carry on into the overhead bin, which was super helpful because I'm only 5ft tall"
Nevýhody: "The entertainment selection was not that good. They had some new movies but nothing you could turn your brain off to. The selection on my second 50 minute flight with delta had more options and variety than my 14 hour korean air one..."
Výhody: "Crew was very helpful."
Nevýhody: "Food was terrible and check in can be more organized."
Výhody: "Was initially hoping to fly a US airline but will now look for Aeromexico first. Exceeded my expectations!"
Nevýhody: "The layover in Mexico City was a bit long and the airport was not so great"
Výhody: "Crew very cheerful and friendly"
Nevýhody: "Still don’t know why I’m always zone 3. Also, need to stop people in main cabin from putting seats back. Either everyone would need to be like dominoes or basically they are just getting rid of what little space there is."
Výhody: "The most humorous and professional flight attendants that I can remember on any flight. The ladies were friendly and efficient, but th male attendants were the same, but quite humorous! And at ten o'clock at night, after a long day, that made the flight relaxing and "fun.""
Nevýhody: "Nothing, great ride!"
Nevýhody: "I was not able to use this flight from Dallas because of the Hurricane Irma's impending closure of Sarasota. So I had to purchase a one way, First Class ticket from Dallas to Tampa so that I could get home before the hurricane hit. However, the flight from Dallas to Tampa via Atlanta was excellent in all the above. Now, I have to figure out how to get credit for the unused portion of the DFW-ATL-SRQ! Any suggestions? FR. JOE CONNOLLY"
Výhody: "Comfortable flight with pleasant staff. I slept most of the way."
Nevýhody: "I was satisfied with this flight and did not experience and discomfort during it"
Výhody: "Attention to detail, truly caring for the passengers and a nice smile."
Nevýhody: "Everything was first class and there was nothing that was actually decided that was not received."
Výhody: "Flight crew took very good care of us. They served several snacks, meals and free wine on the 8+ hours flight from Prague to NYC. The hot towels to freshen up before meals was a nice touch!"
Výhody: "The staff was really nice and the pilot was very open and telling us the status of the "on hold" that we were experiencing."
Nevýhody: "The flight was delayed but there was nothing the airline could do because it was beyond their control."
Výhody: "Entertainment, food having only two seats on our side of aisle."
Nevýhody: "Leg room"
Výhody: "Clean, pretty roomy (Delta Comfort)"
Nevýhody: "Couldn't get onto internet. Both my wife and I could not access internet. Might be platform thing as we have Apple devices; woman next to us seemed to have nomorobkem with PC."
Výhody: "I had my own entertainment...none on the plane. No food...just pretzels."
Výhody: "The crew chief"
Nevýhody: "Water not to top; towel holder broken. 20 minutes for wheel chair to arrive"
We waited 5 delays from DFW because the maintenance on the plane to pick us up had so many that had not been done routinely. Instead of being home at 2:00pm. We were home at 7:00! After all that there was not even water given to us!!
Don’t fly American it’s awful
Yet another delayed American Airlines flight (the one coming over was delayed too.). I understand these things happen. My issue is that the flight crew does a lousy job of keeping passengers informed of what is going on with the delays. They wait until 15 minutes after your scheduled departure to tell you why you're still sitting at the gate. Then they tell you it will only be another 5 minutes. After 20 more minutes they decide to tell you why you haven't moved, and it should only be 5 MORE minutes. Really, American, if you don't have any idea how long the delay really might be, don't just pull numbers out of the air. People prefer honesty to BS.
From point A to B safely, Thank you.
Nevýhody: "Shitty service, and made me miss my flight."
Výhody: "The flight attendant was awesome. She was extremely friendly and very welcoming."
Nevýhody: "Because if the delay from LAX, I missed my connecting flight to Okinawa. The ladies were able to help me get on a flight that left a 3 hours later. It would’ve been nice if AA had let the connecting flight people know this could happen."
Výhody: "Everything was great."
Výhody: "Crews are amazing."
Nevýhody: "Delayed flight. Small and scary aircraft."
Nevýhody: "Didn't get snack. WiFi entertainment wasn't working."
Výhody: "The crew was very attentive."
Nevýhody: "There were no power ports on this flight."
Výhody: "The plane was a good size for that length of trip. Free entertainment options were excellent."
Nevýhody: "Had to pay $80 for an upgrade to be (fairly) comfortable for the flight."
Výhody: "Entertainment app and selection of movies good. Also love that you have diet Dr Pepper on your flights. Boarding process efficient"
Nevýhody: "The USB plugs and lower converter plugs didn’t work for the entire flight. Cabin temp is too low, why always freezing??"
Nevýhody: "Bigger seats. More room."
Nevýhody: "Make the chairs more comfortable. Also I would rather buy good food not eat cookies."
Výhody: "Food wasn’t awful."
Nevýhody: "Late. Very. Delayed at departure, then parked on the tarmac for most of an hour, perhaps more, to get to a gate. several of the cabin attendants were very unhappy people, grumpy, snappish and harsh. Old plane, no frills. (Center screens for entertainment, no usb charging in main cabin) come-one—use this poor old guy for short haul stuff."
Výhody: "Great service!!!"
Nevýhody: "I couldn’t finish the free in air entertainment. My flight was to short. :)"
Nevýhody: "No individual TVs. I won’t fly without making sure my individual seat has its own!!!"
Výhody: "staff was nice, but check-in is clumsy and inefficient"
Nevýhody: "plane from Prague to Philly is ancient, still has the drop-down screens from 1981 and the radio station dial for listening in, but that didn't even matter as the video system was down for half the flight. No electrical charging capability unless you carry a car adapter with you. Overhead space was tiny. At least they had headrests, which is weird since the seats are obviously 30+ years old. Business class and first have been upgraded with new features."
Výhody: "Nice crew Good landing and no uncomfortable turbulence"
Nevýhody: "No entertainment on an almost 6 hour flight Flight delayed and crew served water/drinks at least 2 hours in"
Nevýhody: "Old overhead monitors for movies. Audio did not work at my seat."
Výhody: "The crew members were friendly."
Nevýhody: "Everything. The outdated planes need to be renovated with seatback screens. The entertainment featured on the aisle screens were unappealing. The economy seats are smaller than on other planes we've flown in; my husband could not fit his legs in his own leg area and was miserable the entire flight. And lastly, the plane was freezing, even after turning off the air overhead. Everyone around me was huddled under their skinny blankets shivering."
Výhody: "There was ample food."
Nevýhody: "No individual tvs or phone chargers or in flight wifi available. Flight was delayed. Luggage was emptied onto a different carousel instead of the one that was posted. There was no announcement made of the carousel change."
Výhody: "Quick and efficient boarding, on time, when I asked at the gate for a window seat, I was accommodated. The food was very tasty and the flight attendants pleasant. Overall happy with this flight!"
Nevýhody: "It is impossible to sit comfortably due to the headrest that pushed my head forward regardless how I positioned it and removing it was impossible. There were no individual screens with in-flight entertainment and although I usually read or sleep, I can see how it would bother someone."
Výhody: "We took off and arrived on time. That was the only thing they did right."
Nevýhody: "The service was terrible. The stewardess was clearly doing exactly what she needed to in order to not get fired."
Výhody: "Not much."
Nevýhody: "The flight was late due to maintenance and caused us to miss our connecting flight to Chicago. American Airlines customer assistance at the airport was absolutely terrible. They were rude and inconsiderate as they kept suggesting to fly standby. We shouldn't have to fly standby when it wasn't our fault why were late. They told us our bags would be ok going to Chicago and they we would make the flight, but we did not. I do not know why didn't wait for us considering there were 8 others that also missed the connecting flight. We had to fly to Denver and stay overnight with no luggage and catch a 7:00am flight to Chicago. The last surprise I received was my damaged bag when I got back to Chicago. Thank you for making this trip memorable in a terrible way. I will never book or recommend Kayak or use American Airlines again."
Nevýhody: "Late Dallas to tulsa"
Výhody: "Cabin crew attentive. Comfortable seat. Only 2/3 full. Easy boarding and embarking. Overall, value for cost."
Nevýhody: "Food. No individual entertainment unit."
Výhody: "Almost everything :) Great new aircraft, really nice crew and well organized boarding."
Nevýhody: "It is a longer flight that I would have liked, but I knew that."
Výhody: "The seats were comfortable, the entertainment selections in the screen on the seat back were great, loved that there was more than one outlet for plugging in devices to charge, the sunset/sunrise lighting effect was really near"
Nevýhody: "I honestly cannot come up with something that I did not lie"
Výhody: "I really like the 737..the seats were so comfortable. I miss the old school planes when things were quality. The seat declined further and the headrest was comfortable and not too tall. And I especially loved the service of our flight attendants. Overall this was a very quality flight."
Nevýhody: "no personal tv in each seat in the international route"
Výhody: "Good price, effective transportation, nothing special"
Nevýhody: "Very full, not super comfortable"
Nevýhody: "They didn't even get me to Sarasota, they flew me into Tampa."
Nevýhody: "Veggies and salads: gross - should have been blanched. Mid- flight snack was literally frozen. The meat had ice crystals!"
Výhody: "Everything was great. Easy boarding great comfortable seating and friendly efficient stewardship"
Výhody: "I loved that they gave us a pillow and a blanket for travel. They also had free on screen entertainment with some of the best movies on there to watch and even provided free earphones if you did not have any."
Nevýhody: "Nothing, I loved it all."
Nevýhody: "Can not check in online!"
Výhody: "Ok boarding, ok service, ok flight"
Nevýhody: "We were delayed for about 1hr without any explanation or apology. Thank goodness i didn't have a connecting flight."
Výhody: "Not enough space. Felt too tight. Not comfortable at all."
Výhody: "Easy boarding, nice & quiet customers & crew & darkness made it easy to sleep a bit on this red-eye flight."
Nevýhody: "Lots of turbulence."
Nevýhody: "Surprisingly long wait for bags to be unloaded from the flight. When everyone has cleared immigration long before bags make it to the carousel, something seems strange."
Výhody: "plane was entirely too small for any hope of comfort will advise friends not to book a flight that includes American eagle, and will not use American in the future if I can avoid it."
Výhody: "Screens on all headrests with free movies is very nice"
Nevýhody: "More delays for our trip"
Výhody: "Crew was excellent but it was literally the most uncomfortable plane ride I have ever been. There was even an empty seat in the middle and I couldn't sleep at all. The seats were super shOrr and the headrests sucked"
Výhody: "My Unit did not work. The crew tried to fix it but couldn't"
Nevýhody: "I was unable to use my entertainment unit, computer:tv"
Nevýhody: "The flight was delayed my baggage was charged when I use my credit card for the flight and the plan was very small"
Nevýhody: "I lost this flight! They were supposed to give me a hotel and a flight the next morning, but I couldn't be late so I had to manage myself and pay a lot more to travel with a taxi to Greenville !!!"
Nevýhody: "The plane was loaded front to back and unloaded without any disipline i.e. the usual uncontrolled mob. Neither is a good idea in this time of covid-19."
Výhody: "Food and beverage service was great. Wine/beer and hot meals provided on the long flight were really appreciated. Excellent restrooms on the 787."
Nevýhody: "Not enough leg room etc. for the long flight."
Výhody: "I don’t usually complain, but this was probably my least comfortable flight. Not much that I liked about the flight."
Nevýhody: "Compensation or at least an apology for tv screen and air conditioning not working. The flight was hot and boring."
Výhody: "The best thing about the flight was the flight attendant Eric. He went out of his way to make everyone’s flight good. He was very professional and friendly."
Nevýhody: "The only thing we didn’t like really was that the back rests didn’t recline and that there was no monitors/screens like other aircraft. Seemed very “budget” like."
Nevýhody: "Connections to US destinations now require your checked in baggage to be processed before you can proceed to your connecting flights. The real problem is that this is no sign or communications describing this. Everyone is simply stopped in the corridor and told that they cannot proceed farther until their name comes up green on a monitor. Unfortunately the monitor switches displays so frequently that it is almost impossible to read. In addition to that it seems names do not always appear on the monitor unless you get your boarding pass scanned a the desk (this is not communicated to you unless you ask why your name is not on the monitor at all). People late for connecting flights (because of inbound flight delays) are required to wait without explanation sometimes needlessly if they don't have a checked bag. A nightmare if you're trying to make your connection. In addition once you've cleared that hurdle you need to go through security again (something we were unprepared for since we were already in the secure area. You then proceed to customs and then your connecting flight (if you haven't already missed it by then). Allow lots of time to get to your connecting flight, and ask to get you boarding pass scanned at that mysterious "checked bag" stop in the corridor."
Výhody: "Good transfer of bags through Toronto to Vancouver."
Nevýhody: "Lax schedule, poor seating and comfort, poor food, charging for wine. Flight provided by Air Canada Rouge."
Výhody: "I really liked that the time changed to a more reasonable arrival time. Usually that flight gets in way passed 10 and it’s makes for a long day of travel. I appreciated arriving earlier and on time."
Výhody: "The plane was unable to board on time ,the cabin was too cold. That was a hitch well managed but with a seat near the rear of the aircraft only food option was cup of soup rehydrated with hot water or snacks. May be better food provision could be implemented."
Výhody: "Friendly crew, direct flight to my destination, took extra time to de-ice properly...thank you."
Nevýhody: "No pre check-in with Kayak...annoying! Extremely narrow seats, delay boarding because some people were allowed on before the wheelchair travelers and the aisle got clogged, snarky comments at check in.. “.too many seniors on this flight “ yes, it’s January and it’s going to Florida!"
Výhody: "Professionalism Pilot kept us informed"
Nevýhody: "No free snack (like peanuts) was offered. It would be nice to be able to nibble on on a snack along with the one free drink."
Výhody: "Once boarded, the crew was pleasant and very helpful. It was a smooth flight."
Nevýhody: "Air Canada check-in at YOW was overwhelmed. There were not enough agents to handle the amount of passengers or flights they had going out. I waited 50 minutes in a check-in line and almost missed my flight. Passengers in front and behind me had the same experience. Air Canada really needs to examine their operations at YOW and manage the situation better."
Nevýhody: "Video not working"
Výhody: "No food, an hour late"
Výhody: "I was able to change my flight to an earlier one saving me from having to wait 6 hours. I did not have to pay extra for changing my flight."
Výhody: "it got me to my destination."
Nevýhody: "cramped for a tall person (6'3") such as myself. food was poor and portion small, bring your own. had to pay for beer and wine on transpacific flight."
Výhody: "Not to have to change plane between Prague and Toronto."
Nevýhody: "No entertainment on plane, so 9 hrs reading or looking into air. Employee did only what they has to do, had missing buttons on their uniforms, shoe which were not polished since they were new. Bathroom were running out of paper."
Nevýhody: "Passengers checking luggage are better off waiting in the economy line - it moved much faster than the business class line."
Nevýhody: "Air Canada did everything wrong except for the actual flying of planes. Repeated delays and cancellations with NO organization or communication to the passengers. I made it to my final destination 24 hours later than original itinerary, almost all of which was spent in airport lines. My bag didn't arrive until 5 days later...on the wrong porch."
Výhody: "The crew was professional and friendly."
Nevýhody: "The return flight to Orlando was just shy of 2 hours delayed. It was delayed 30 minutes prior to boarding. Then we sat on the plane, at the gate for over an hour. The plane was absolutely filthy. There was food on the seats, on the floor, smears on the window. It was disgusting and I could not wait to get if that plane. I will not be choosing air Canada in the future."
Výhody: "That it got us to Italy."
Nevýhody: "Crew was outright rude, seemed to go out of their way to be disrespectful and unhelpful, no information ahead of time to download the app to get the then subpar entertainment. No wifi option. Seats horribly filthy, gum stuck, trash, magazines all outdated and torn up, and little to no room. Worse than any other airline. food was pretty gross."
Výhody: "Food great, staff friendly and flight was EARLY!!!"
Výhody: "seats felt like they were bare to the metal"
Nevýhody: "Pleasant a/c employees"
Nevýhody: "The business class layout on the Boeing 787 was confusing. The seat was narrow and uncomfortable for my 250lb frame and 6 foot 2inch height. There was now head rest for my neck. The air circulation in the center of the aircraft was poor and too hot while my wife across the aisle had good circulation and temperature. The leg room was inadequate as well. Is this Boeing 787 specific? The selections on the movie list were too small."
Nevýhody: "My flight was canceled. And i have to spent about 9hours at airport."
Výhody: "I like the options for entertainment and the seats were comfortable"
Nevýhody: "The food options were terrible"
Výhody: "One of the flight attendant saw I needed help holding my second big bag while I was putting my carry on in and she held it for me without me asking and helped me find my seat, it was very stress relieving for me, and I really appreciated that. She was also very nice to everybody."
Nevýhody: "I had a sprite and the amount was very little, I feel like the cups have got smaller. But that's not a big deal"
Nevýhody: "No leg room Seats uncomfortable"
Nevýhody: "I've never been on a transatlantic flight that didn't offer a drink with dinner. Plus, not having a TV screen for passenger's entertainment is out dated. Time to upgrade these planes, or don't use them for long haul flights"
Výhody: "The Canadian airports are much nicer than the US airports. Things seem to flow better. They are cleaner and have more services than the US. They also have less people. Air Canada is a very good airline. They had schedule issues like any airline, but they handled them well and communicated them well. The staff was friendly and helpful. The meals were very good. Our trip was long, but that was due to our choices. I was very satisfied and highly recommend Air Canada."
Nevýhody: "All the planes are full. Seating is cramped unless you pay a lot for an upgrade. We found connection times tight in Montreal. We had to jog each time to make our connection."
Výhody: "Flights were early."
Nevýhody: "As usual with Air Canada, the flight attendants serve with disdain., and are never friendly."
Výhody: "The crew"
Nevýhody: "The fact that you will have to travel almost 10 hours with absolutely no entertainment tv music etc. Not even a video on an era when Airlines should offer this as a standard. That was bad. Really bad"
Výhody: "They were quick to bring meals and snacks. Friendly and accommodating flight crew."
Nevýhody: "For a 9 hour flight, I would have preferred a heads up that there is no in-flight entertainment and you need to have a charged device of your own with the Air Canada app pre-installed. And if you didn't get that memo and you have an Apple device, you're out of luck. Otherwise you can rent an iPad for $10. The chairs were thin and flimsy making it difficult to sleep. And unfortunately we got a "window seat" that did not have a window. It was very disappointing."
Výhody: "A couple of flight attendants were really really nice. I am diabetic and ran into a bit of a problem, one was so sweet and caring about it and helped me out. I really felt safe with her."
Nevýhody: "Regarding the same diabetic issue, another flight attendant could have cared less that I was in a bit of trouble. I needed to lay down in the flight attendant seats due to my issue and i heard two of the girls complaining about it."
Výhody: "Clear communication"
Nevýhody: "45 minute delay"
Výhody: "Great crew. But aircraft had mechanical issues."
Nevýhody: "Stuck on plane for 90 minutes before take off."
Výhody: "We arrived to our destination safely"
Nevýhody: "Overbooked flight Switched gates at the last minute before boarding--very confusing. Filthy bathrooms on plane Typical bad airline food; couldn't even break apart dinner roll it was so rubbery. No individual movie screens, had to use your own mobile device and earphones or pay $10 to use an ipad provided by the plane to access in-flight network. Overall very disappointing service. Expected much more from Air Canada."
Nevýhody: "AC373 on 07/23/16 - need I say more? Having an airline background and now the HR mgr of a very large hotel chain, I understand many things that are out of a companies control, ie: weather etc, but....never have I witnessed airline staff YELLING at passengers "it's not our fault and the agents need to leave so they don't go into overtime?" Yes, some passengers were difficult, but it's part of the industry. If you can't handle w/care and service - don't choose as a profession. Very unimpressed with AC's customer service, guest recovery - they made it seem like it was more of an inconvenience for them. Can't imagine "choosing" to fly AC again!"
Výhody: "On time. Clean. Efficient"
Výhody: "The commuter terminal in Toronto is a bit of a pit. Basically a glorified hallway, which gets pretty chaotic while you are waiting for your flight, and others are queuing up. For anyone with mobility challenges it is a long hike from the main terminal."
Nevýhody: "Not serving a meal on a 5 1/2 hour transcontinental flight is unacceptable. Just because you can get away with it doesn't make it good policy."
Výhody: "Seats seem slighly bigger and it had a good configuratiom with only 2 seats on the outside rows."
Nevýhody: "Older aircraft with poor air circulation, i couldnt feel the air con. I dont like the idea of an 8hour flight where you need to bring yoir own entertainment device or rent of theirs but having only limited outlets to charge devices."
Výhody: "Friendly staff. Our luggage was lost but the staff was very friendly and efficient in filing our claim."
Nevýhody: "Luggage was not at our destination. Our luggage was left in Toronto. We are currently waiting for our luggage to be delivered but have no time frame window smaller than in the next 24 hours"
Nevýhody: "I was not able to board this flight. And it was such a disappointment and a shocking first for me. I reached the airport and on being checked at the counter, I was told that I cannot board because I don't have a Canadian visa. It was shocking to learn that I needed visa for a 1.5 hour layover. The website should give a prompt or should share the requirements. And all my ticket money got wasted."
Výhody: "Lines werent too bad, staff well-trained and great attitude to passengers, had entertainment system."
Nevýhody: "There could be better access to snacks and drinks - came trhough twice on a long flight.entertainment system was so dark, hard to see."
Nevýhody: "I arrived at the airport and attempted to check in at 11:17, 58 minutes before my flight was schedule to depart, having just rushed to the airport from my father's bedside in the hospital. I purchased a ticket on this flight because I absolutely needed to be back in New York City by 2:30 pm today - otherwise, I wouldn't have left. When I attempted to use the kiosk to check in, my booking reference number couldn't be found, despite repeated attempts. When I approached a customer service agent to check in manually, I was simply told that I could not - I was not offered any reason other than that I was "too late" and not offered any alternative. I asked to speak with a supervisor who attempted to clear me for check in seeing as I had no bags to check and have a Global Entry card, but was told by the agent that I spoke with that the flight was over booked and so there were now no longer any seats available. I asked to speak with the supervisor in person, and was told she was on her way, but 15 minutes later she was nowhere to be seen and time was ticking. While the first agent was completely unhelpful, and never offered to rebook me on another flight, another agent helped me by giving me a boarding pass for the next flight and told me she was putting me on standby for the flight I originally purchased the ticket for. I got to the gate in plenty of time to board my original flight, but was told that I wasn't on the standby list and there were simply no seats left on the flight - even though I purchased one which should have been held for me until 10 minutes before departure as is the policy for every other airline as far as I am aware. I am beyond frustrated that due to Air Canada's overbooking the airline used the excuse that I arrived 58 minutes before my flight to give the ticket I purchased away to someone else, with no consideration for me as a customer. The extremely poor customer service I received only added insult to injury. I am completely stumped as to how Air Canada could possibly be the only airline in North America with a 4 star rating when I have consistently experienced overbooking, flight cancellations, and abysmal customer service, including 30 minute wait times to speak to an agent, an inability to check in online for international travel, topped off by poor in flight service, when traveling Air Canada. I have never before complained but am doing so in this case because today's experience truly put me over the top when the airline's blatant disregard for my circumstances and needs as a customer and overbooking practices went beyond causing annoyance and inconvenience. I am therefore requesting a full refund of the ticket I purchased only to be bumped off the flight I paid for."
Výhody: "This was the first time traveling to Canada. Everything went so smooth. I will definitely be using Air Canada again!"
Výhody: "Fast & efficient"
Nevýhody: "Crew was strangely inflexible about rules that I had not encountered before- being only in ticketed seat until at altitude (the flight was very empty), only specific headphones during takeoff & ascent, no headphones or electronic devices at all during final descent and landing."
Výhody: "For the most part all crews were courteous and friendly. Early boarding for a disabled person traveling with our family was problematic on each leg of the trip."
Nevýhody: "Not being informed of the reasons for the delay of almost four hours in the Toronto to Amsterdam leg was a major disappointment. Legroom on both transatlantic legs was a problem as well."
It was fine for a short flight. We arrived a few minutes late but in plenty of time for our next flight
Can’t think of anything but I couldn’t get wifi. No biggie!
Výhody: "Everything! From ticketing agent to all the crew on our flight back were awesome. Thank you!"
Nevýhody: "Last minute plane change due to incomplete repairs was a bummer, but I appreciate that they caught the issue before we took off"
Nevýhody: "Extremely hot on the plane."
Výhody: "Good, professional, friendly crew."
Nevýhody: "Comfort is so so, food is plentiful and tasty but the overall quality has gone down over the past several years. Fees for luggage and other services are absurd."
Výhody: "Incredibly nice staff, new aircraft and lots of room and very clean airplane"
Nevýhody: "Food :) maybe include a vegetarian option for the sandwich snack"
Výhody: "No food"
Nevýhody: "No food"
Nevýhody: "Delays, seat assignment changed, the food"
Výhody: "Large plane, quiet ride."
Nevýhody: "Staff was rude to my wife and very useless. Our bags were dropped off together, but only one made it home. We still don’t have the missing luggage."
Výhody: "Staff was on point!!! Awesome"
Výhody: "Ditto to above"
Nevýhody: "Ditto to above"
Výhody: "I got super lucky and had three seats to myself, it's a long flight just over 12hrs and good sleep is precious. The entertainment options were excellent and I watched some great first run movies. Food was quite good with options, beverage service standard. Restrooms were readily accessible and "clean.""
Nevýhody: "We left SFO an hour late waiting for a handful of late passengers - good for them though, eh? The rest of the passengers on plane were packed in like sardines. Seemed to me that too much space on plane dedicated to the premium 'cabins' for the uber rich, but they were interesting to look at."
Nevýhody: "Our flight was delayed and despite assurances by United staff at the gate in Seattle that we would make our flight in SFO to Zürich we were too late and we missed our flight to Zürich. 14 hours later we are still at SFO trying to get on a flight to Frankfurt then on to Venice. We shall see if it actually happens. The couple we are traveling with gave up and went back home to Boise. They also bought their tickets through Kayak."
Výhody: "On time, friendly crew."
Nevýhody: "Even though we reserved well in advanced my wife and I got middle seats in different rows. Fortunately, we both got aisle seats (the last ones available) but of course in different rows when we signed in for our tickets."
Nevýhody: "Seats are very crowded."
Nevýhody: "As stated above, we never made it to Liberia (where we had family waiting for us). We had to fly first to Panama and then to San Jose and figure out a new rental car situation, as we already had one booked in Liberia."
Výhody: "I ordered a wheelchair with AA. The wheelchair did not arrive! However AA got one for me. A wheelchair person was to take me to the gate. No one arrived! My brother in law took me to the gate. Security was more then horrible! Three to five minutes between baggage. I arrived 1.5 hours ahead and barely made it to the gate! Very very frustrated with in inability of security to be organized to do a decent normal job. In all the years I've traveled this was the worst!"
Výhody: "The flight was on time. Departure and arrival were bith smooth and staff was friendly amd attentive. Kayak has been my go to when booking flightd and hotels."
Výhody: "The female crew was polite and courteous."
Nevýhody: "The male crew acted like they were above the customers."
Výhody: "United provided excellent service for my return from Puerto Rico to the mainland. Unlike other carriers, United quickly adapted to the reality on the ground and adjusted their schedules accordingly. The result was a safe, comfortable, flight for a very reasonable cost given the very short amount of time I had to make reservations. Thank you!"
Nevýhody: "Seriously? Landing on one end of one terminal and having my connection at the end of another?"
Nevýhody: "Many things. Starting from the online/mobile check in process via United airlines. I was not given any other option but to check in through the United website. On that website I was not allowed to check in for my Lufthansa flights and i was stuck with seats I did not want in my 2 long intercontinental flights. This has happened before. Lufthansa has no option to check in online if my first flight leg is united. This is a very big drawback and also the reason I would not prefer to fly Lufthansa again. United is bringing the quality down."
Nevýhody: "4+ hour delay due to mechanical failures. My seat video monitor was broken. Missed connection rescheduled through a different airline. My luggage didn't make the change, and though I was told they would deliver it to my hotel late that night, it didn't arrive until mid-morning the next day."
Výhody: "The flight crew was very attentive and friendly. Probably one of the nicest crews I have encountered on my flights."
Nevýhody: "Me and this other person were waiting in the back for the two bathrooms to become available. We waited over 10 minutes."
Nevýhody: "My 1st class seat was broken but the food was excellent as was the service and we arrived early."
Výhody: "The cheap price of the flight."
Nevýhody: "Flight wasn't comfortable, non legroom an no acces to entertainment."
Nevýhody: "Crew couldn't do anything to accommodate my diabetic wife"
Nevýhody: "we had to sit on runway for 1 hr to burn fuel to lighten the load. did not get served until 1 hr of fly time."
Výhody: "Gate staff was nice."
Nevýhody: "Difficult to understand steward on flight"
Nevýhody: "Did not offer free personal device entertainment."
Nevýhody: "They might as well have thrown us in a car trunk the crew was very unaccommodating they didn't really care about us and the room legroom is ridiculously smal. On the connecting flight, the last flight the plane was two thirds empty and the crew made us sit in our assigned seats, crammed together telling us that if we want to sit in a seat with more legroom we have to pay $180"
Nevýhody: "Speed of boarding, no hassle with carry on bags"
Výhody: "On time and friendly"
Výhody: "The plane was only half full -- plenty of room!"
Nevýhody: "Turbulence (not your fault)."
Výhody: "The person sitting next to me...that were pleasant."
Nevýhody: "That when I explained being hearing impaired the boarding attendant said my carry on needed to be checked. I didn't understand her and proceeded to the loading blank. Then when boarding the attendant informed me. I explained I checked my bag in the airport compartment tester and it was fine. I also asked the attendant at the counter. She confirmed it was fine. Still smiling until the snack pretzels were passed out. When I didn't hear the attendant's question, in spite of telling her I was hearing impaired, she threw her hand up rudely and just continued on to other customers. When boarding I watched orhers board with the same size bag as mine, and wondered if telling someone you can't hear gives them the right to inform you at the gate that your bag needs to be checked?"
Výhody: "Easy to board and everyone very friendly"
Nevýhody: "Nothing negative to say"
Výhody: "It was a smooth flight."
Výhody: "Boarding was a quick process"
Nevýhody: "Lack of leg room, two hour delay, no compensation"
Výhody: "I liked how new and clean the plane was, and how orderly all aspects of the flight were."
Nevýhody: "It has always seem really counterproductive to load the front of the plane first. All five of us said the same thing. Really dumb, so what....... if we were to have paid more money for first class. It would be faster. No need to wait for someone to get their bag in the overhead for so long."
Výhody: "Boarding, on time and luggage handling were all smooth with no glitches"
Nevýhody: "Snacks. Really, why bother."
Nevýhody: "Probably one of the worst flights I have ever had. Flight cancelled - bumped back to last flight of the day. Even the standby was a mess up, boarded the plane where my seat was already taken, and after 10mins standingin the middle aisle, asked to leave. Just a drama"
Výhody: "Not refunds, no voucher, no credits .... But still s stupid fee of U.S 200 to pay on my Next flight using same booking Code . RIDICULOUS !! Guess other airlines want my business and my friends' too.."
Nevýhody: "Cancellation policy is just abusive !!"
Výhody: "Our lost luggage is supposed to be delivered to our house within 24 hours"
Nevýhody: "Flight was over 2 hours late causing our luggage to arrive on a later flight."
Výhody: "The nonstop overnight flight was very good. We will for sure choose that again. Much better then daytime with stops"
Nevýhody: "We didn't use food or entertainment, but rating option didn't give that, so it wasn't bad just not used"
Výhody: "Economy Plus seating was quite comfortable. Movie and TV selection options provided wide variety which gave me an opportunity to view several titles on my wish list."
Nevýhody: "The menu card did not provided selections for this flight and the crew description was very broad - pasta or noodles. For example, "ravioli with marinara sauce or chow mein with vegetables" would have been more helpful."
Nevýhody: "Flight was cancelled, rebooked to a flight with a 5 hour layover."
Nevýhody: "Because of delayed flight I missed this connection flight,"