Nevýhody: "Wearing a mask was difficult."
Výhody: "Good! No complaints, no suggestions."
Nevýhody: "Baggage handling at Wilmington is extremely slow and typically is."
Výhody: "Crew very helpful and accommodating."
Nevýhody: "The flight was delayed almost an hour due to inclement weather in the originating city. The Delta personnel explained the situation and did all they could considering the circumstances."
Výhody: "Good service great aircraft"
Nevýhody: "Takes along time to get off airplane with everyone getting their bags from the overhead bins"
Nevýhody: "It was canceled"
Výhody: "Crew was very attentive"
Nevýhody: "Delta staff at the airport JFK"
Nevýhody: "The intercom was turned up too loud."
Výhody: "Didn’t like security. They were rude"
Nevýhody: "There was a dog barking the entire time that disturbed everyone."
Nevýhody: "Quick 30 minute flight"
Výhody: "See Below.. Inflight WiFi Entertainment Options"
Nevýhody: "Flight was delayed hour due to missing crew. Boarding involved a bus taking to stairs-only-access tiny plane, in pouring down rain. Grumpy flight attendant. All Carryons taken. Ran out of snacks and beverage service."
Výhody: "Entertainment on board"
Nevýhody: "No service, very hard landing - many screams"
Nevýhody: "Seating poor — crowded and little leg room"
Nevýhody: "Plane journey awful. Speaker had a loud buzzing noise all the time so never heard a word bad landing. Rattling plane Very cold."
Výhody: "clean plane, crew was very friendly."
Nevýhody: "no dessert in meal"
Výhody: "All was good."
Nevýhody: "Screen went out after an announcement. I told the attendant but lost the screen for the rest of the flight. Slow to load and unload."
Výhody: "The crew was fantastic and very carrying when I wasn’t feeling well. They checked on me multiple times! The food was also really good for airline food!"
Nevýhody: "The security process in the Prague airport is so ridiculous. There are security agents who screen you in the baggage drop off line that makes the line take a very long time. Once you finally get your sticker from them it’s a quick trip through customs. Then the pain really begins with a security scan st each individual gate to enter a boarding area for the plane. Then I was pulled for extra security where a male agent touched my but with some sort of swab with no warning. He then claimed to not speak English (with zero accent when I asked him a question). It was a humiliating and very long process all run by delta!"
Nevýhody: "Security in PRG was little bit strong They ask my about my last job - 15 years ago if I did not fight with my Manager(I forgat his name)"
Výhody: "Staff, service, options"
Nevýhody: "Not enough entertainment. Movies and TV series are old. There was a crew member when I came on board that was a bit rude and sarcastic."
Výhody: "I think they flew so fast. We could land almost on time even though we departed a hour late. Airplane was new and clean."
Nevýhody: "Boarding was chaos. They overbooked 25? 45? Anyway, they are in panic. They tried to request ppl to take next day flight by giving away 300 gift card etc. the ppl who were told there are no seats upset and arguing at the gate. Flight was delayed for one hour. Once we are on airplane, they are still shuffling seats around, so ppl cannot move forward. Just standing there for 10mins waiting for things to settle. Flight attendants did not give us a headphone. (I have a headphone for iPhone X so I could not connect it to their entertaiment system.)"
Nevýhody: "The child behind me kicking my seat"
Výhody: "Weather kept them from being able to serve everyone but she did pass around cookies which was a really nice thought!"
Výhody: "flight attendants"
Nevýhody: "As soon as we all were boarded we where told there was a mechanical issue. Sat on the boarded cramped flight for 2 hours until issue was fixed. If there was a mechanical issue then the plane should’ve not been boarded until it was fixed. Much rather have waited in lobby for 2 hours than on a plane with no food and water. Or at least alllowed us to deboard while issues where resolved."
Nevýhody: "No offers of sandwiches on a 4 hour flight. Smooth flight - very good crew."
Výhody: "The crew was outstanding, polite, and professional."
Nevýhody: "Seats were comfortable, but much too crowded. The seating would have been very good for children but for adults it was much too crowded. My knees were up against the seat in front and my back is sore from having to spend most of the trip twisted to try to fit into the small space. Also, my seat was is row 16 and was called a “premium” seat and I was charged an extra $24 for it. I did not find it any different than all the seats around me. What was the extra charge for?"
Nevýhody: "Horribly uncomfortable on plane! Need more room!"
Výhody: "Boarding is easy as always, I like Delta's system."
Nevýhody: "I had a seat by an exit door. I was incredibly uncomfortable the entire flight due to the cold air comin in and hitting my feet / legs. Two coats and a blanket weren't enough to remedy the issue."
Výhody: "The food is delicious and there are healthy choices, the staff helped me put my carry on into the overhead bin, which was super helpful because I'm only 5ft tall"
Nevýhody: "The entertainment selection was not that good. They had some new movies but nothing you could turn your brain off to. The selection on my second 50 minute flight with delta had more options and variety than my 14 hour korean air one..."
Výhody: "Crew was very helpful."
Nevýhody: "Food was terrible and check in can be more organized."
Výhody: "Was initially hoping to fly a US airline but will now look for Aeromexico first. Exceeded my expectations!"
Nevýhody: "The layover in Mexico City was a bit long and the airport was not so great"
Výhody: "Crew very cheerful and friendly"
Nevýhody: "Still don’t know why I’m always zone 3. Also, need to stop people in main cabin from putting seats back. Either everyone would need to be like dominoes or basically they are just getting rid of what little space there is."
Výhody: "The most humorous and professional flight attendants that I can remember on any flight. The ladies were friendly and efficient, but th male attendants were the same, but quite humorous! And at ten o'clock at night, after a long day, that made the flight relaxing and "fun.""
Nevýhody: "Nothing, great ride!"
Nevýhody: "I was not able to use this flight from Dallas because of the Hurricane Irma's impending closure of Sarasota. So I had to purchase a one way, First Class ticket from Dallas to Tampa so that I could get home before the hurricane hit. However, the flight from Dallas to Tampa via Atlanta was excellent in all the above. Now, I have to figure out how to get credit for the unused portion of the DFW-ATL-SRQ! Any suggestions? FR. JOE CONNOLLY"
Výhody: "Comfortable flight with pleasant staff. I slept most of the way."
Nevýhody: "I was satisfied with this flight and did not experience and discomfort during it"
Výhody: "Attention to detail, truly caring for the passengers and a nice smile."
Nevýhody: "Everything was first class and there was nothing that was actually decided that was not received."
Výhody: "Flight crew took very good care of us. They served several snacks, meals and free wine on the 8+ hours flight from Prague to NYC. The hot towels to freshen up before meals was a nice touch!"
Nevýhody: "One lavatory didn't work and we had to use the nathroom for first class..couldnt access bathroom half of the flight"
Výhody: "Entertainment, food having only two seats on our side of aisle."
Nevýhody: "Leg room"
Výhody: "Friendly staff and crew. On time efficient boarding. Security in SEA-TAC less than 5 min. Different snacks both flights. Prompt service. On time. Power sources at seats worked."
Nevýhody: "Airport gate area in LAX filthy. No seats. Garbage cans overflowing. Bathrooms smelled like New Orleans street on a Sunday morning. Entertainment system broken."
Výhody: "everything on schedule; courteous staff and great pilots"
Nevýhody: "everything was very ordinary so cannot complain"
Výhody: "Clean, pretty roomy (Delta Comfort)"
Nevýhody: "Couldn't get onto internet. Both my wife and I could not access internet. Might be platform thing as we have Apple devices; woman next to us seemed to have nomorobkem with PC."
Výhody: "I had my own entertainment...none on the plane. No food...just pretzels."
Výhody: "Leg room not as bad as general chatter."
Nevýhody: "Seat width a problem. Center seat passenger used arm rest subject me to cart hits and hits from other passengers. Aisle seemed narrow. New Embracier airplane with 6 seats across."
Výhody: "The crew chief"
Nevýhody: "Water not to top; towel holder broken. 20 minutes for wheel chair to arrive"
Výhody: "Good pilot. Decent flight attendants. All good."
Nevýhody: "The price."
Flight was fine. BA airlines web site needs improvement. I could not put my boarding pass on my phone. Had to print it. Very frustrating! Not a problem with other airlines I have used.
Nevýhody: "None of the USB outlets were working in isle 7 A-C"
Nevýhody: "The airlines need to board and deboard by group number."
Nevýhody: "More room on the aircraft. More shops open in DFW."
Výhody: "The check in process was very nice and smooth. The staff was so nice and friendly. Flight attendants were very nice too."
Nevýhody: "The seats are just too squished. For a ten hour flight, it was SO uncomfortable."
Výhody: "I was by automation assigned to a window seat, which I always seek to avoid. But before the flight, I had read in the WSJ, that such a seat was one of the safest, for health reasons! I give thanks to the random seat assignment gods!"
Výhody: "Everything was great."
Výhody: "Crew, clean toilets, quality of food/beverages served, punctuality (arrived early), entertainment"
Nevýhody: "Cold temp/a bit cramped in economy, plane landing was rough!"
Nevýhody: "Didn't get snack. WiFi entertainment wasn't working."
Výhody: "The crew was very attentive."
Nevýhody: "There were no power ports on this flight."
Výhody: "The plane was a good size for that length of trip. Free entertainment options were excellent."
Nevýhody: "Had to pay $80 for an upgrade to be (fairly) comfortable for the flight."
Výhody: "Not much"
Nevýhody: "4 hour delay, downgraded equipment - AA is becoming a horror show"
Výhody: "Seat 5A was great"
Nevýhody: "Bigger seats. More room."
Výhody: "Plane was late missed all connecting flights"
Nevýhody: "American Arline’s gave us a meal voucher and hotel stay. Left be t day. Not happy."
Výhody: "Food wasn’t awful."
Nevýhody: "Late. Very. Delayed at departure, then parked on the tarmac for most of an hour, perhaps more, to get to a gate. several of the cabin attendants were very unhappy people, grumpy, snappish and harsh. Old plane, no frills. (Center screens for entertainment, no usb charging in main cabin) come-one—use this poor old guy for short haul stuff."
Výhody: "Great service!!!"
Nevýhody: "I couldn’t finish the free in air entertainment. My flight was to short. :)"
Nevýhody: "No individual TVs. I won’t fly without making sure my individual seat has its own!!!"
Výhody: "staff was nice, but check-in is clumsy and inefficient"
Nevýhody: "plane from Prague to Philly is ancient, still has the drop-down screens from 1981 and the radio station dial for listening in, but that didn't even matter as the video system was down for half the flight. No electrical charging capability unless you carry a car adapter with you. Overhead space was tiny. At least they had headrests, which is weird since the seats are obviously 30+ years old. Business class and first have been upgraded with new features."
Výhody: "Nice crew Good landing and no uncomfortable turbulence"
Nevýhody: "No entertainment on an almost 6 hour flight Flight delayed and crew served water/drinks at least 2 hours in"
Nevýhody: "As soon as I boarded I noticed a strong urine smell. It didn’t really go away, or I just got used to it."
Nevýhody: "Old overhead monitors for movies. Audio did not work at my seat."
Výhody: "The crew members were friendly."
Nevýhody: "Everything. The outdated planes need to be renovated with seatback screens. The entertainment featured on the aisle screens were unappealing. The economy seats are smaller than on other planes we've flown in; my husband could not fit his legs in his own leg area and was miserable the entire flight. And lastly, the plane was freezing, even after turning off the air overhead. Everyone around me was huddled under their skinny blankets shivering."
Výhody: "There was ample food."
Nevýhody: "No individual tvs or phone chargers or in flight wifi available. Flight was delayed. Luggage was emptied onto a different carousel instead of the one that was posted. There was no announcement made of the carousel change."
Nevýhody: "The flight was cancelled. Transferred to Delta Air Lines and had no problem.. American Airlines kept us in the JAN airport way too long without helping us. fortunately Delta had a flight."
Výhody: "Quick and efficient boarding, on time, when I asked at the gate for a window seat, I was accommodated. The food was very tasty and the flight attendants pleasant. Overall happy with this flight!"
Nevýhody: "It is impossible to sit comfortably due to the headrest that pushed my head forward regardless how I positioned it and removing it was impossible. There were no individual screens with in-flight entertainment and although I usually read or sleep, I can see how it would bother someone."
Výhody: "We took off and arrived on time. That was the only thing they did right."
Nevýhody: "The service was terrible. The stewardess was clearly doing exactly what she needed to in order to not get fired."
Výhody: "We were up and down and I’m happy there was a direct flight to St George from Phoenix. But the price was higher than going to Salt Lake ."
Nevýhody: "Plane was very old and we had to walk a loooong way to board."
Výhody: "Not much."
Nevýhody: "The flight was late due to maintenance and caused us to miss our connecting flight to Chicago. American Airlines customer assistance at the airport was absolutely terrible. They were rude and inconsiderate as they kept suggesting to fly standby. We shouldn't have to fly standby when it wasn't our fault why were late. They told us our bags would be ok going to Chicago and they we would make the flight, but we did not. I do not know why didn't wait for us considering there were 8 others that also missed the connecting flight. We had to fly to Denver and stay overnight with no luggage and catch a 7:00am flight to Chicago. The last surprise I received was my damaged bag when I got back to Chicago. Thank you for making this trip memorable in a terrible way. I will never book or recommend Kayak or use American Airlines again."
Výhody: "Cabin crew attentive. Comfortable seat. Only 2/3 full. Easy boarding and embarking. Overall, value for cost."
Nevýhody: "Food. No individual entertainment unit."
Výhody: "I really like the 737..the seats were so comfortable. I miss the old school planes when things were quality. The seat declined further and the headrest was comfortable and not too tall. And I especially loved the service of our flight attendants. Overall this was a very quality flight."
Nevýhody: "no personal tv in each seat in the international route"
Výhody: "Good price, effective transportation, nothing special"
Nevýhody: "Very full, not super comfortable"
Nevýhody: "They didn't even get me to Sarasota, they flew me into Tampa."
Nevýhody: "Veggies and salads: gross - should have been blanched. Mid- flight snack was literally frozen. The meat had ice crystals!"
Výhody: "Everything was great. Easy boarding great comfortable seating and friendly efficient stewardship"
Výhody: "Got to my destination without any delays"
Nevýhody: "I booked a window seat and sat by a wall instead with no window. Seats were very cramped."
Nevýhody: "Can not check in online!"
Výhody: "They moved me to a seat of my choice because I was in a middle seat with a infant."
Nevýhody: "Nothing in particular"
Výhody: "Companion in flight nice Korean girl... We chatted trough all flight time"
Nevýhody: "Arrived and luggage did not arrive and had to open a claim and had to go back to pick my luggage next day, not pleasant considering I live in Juarez Mexico and had to cross the border all tired and fed up with this incident"
Výhody: "Ok boarding, ok service, ok flight"
Nevýhody: "We were delayed for about 1hr without any explanation or apology. Thank goodness i didn't have a connecting flight."
Výhody: "Not enough space. Felt too tight. Not comfortable at all."
Výhody: "plane was entirely too small for any hope of comfort will advise friends not to book a flight that includes American eagle, and will not use American in the future if I can avoid it."
Výhody: "Screens on all headrests with free movies is very nice"
Nevýhody: "More delays for our trip"
Výhody: "Rveything ok i noticed American keeps lights low for people rest unlike other airlines"
Nevýhody: "Everything fine considering hours in plane also note passing out fooda all once jal toyko manila didnt like"
Výhody: "My Unit did not work. The crew tried to fix it but couldn't"
Nevýhody: "I was unable to use my entertainment unit, computer:tv"
Výhody: "The seat was fine for economy"
Nevýhody: "You should offer free wifi! Air Canada should lead the way and be above the rest!"
Výhody: "Wasn't able to get my seats ahead of time, but was lucky to be put in an aisle seat."
Nevýhody: "It would be very helpful if the person at the counter would remind International travelers to make sure that they get their VAT receipts stamped at the border/passport agent."
Výhody: "The airplane was new and comfortable. Staff were all very helpful and friendly."
Nevýhody: "The flight did not take off on schedule for some unknown reason. That along with a little turbulence on the way back to Toronto made for a longer flight."
Výhody: "The best thing about the flight was the flight attendant Eric. He went out of his way to make everyone’s flight good. He was very professional and friendly."
Nevýhody: "The only thing we didn’t like really was that the back rests didn’t recline and that there was no monitors/screens like other aircraft. Seemed very “budget” like."
Nevýhody: "Connections to US destinations now require your checked in baggage to be processed before you can proceed to your connecting flights. The real problem is that this is no sign or communications describing this. Everyone is simply stopped in the corridor and told that they cannot proceed farther until their name comes up green on a monitor. Unfortunately the monitor switches displays so frequently that it is almost impossible to read. In addition to that it seems names do not always appear on the monitor unless you get your boarding pass scanned a the desk (this is not communicated to you unless you ask why your name is not on the monitor at all). People late for connecting flights (because of inbound flight delays) are required to wait without explanation sometimes needlessly if they don't have a checked bag. A nightmare if you're trying to make your connection. In addition once you've cleared that hurdle you need to go through security again (something we were unprepared for since we were already in the secure area. You then proceed to customs and then your connecting flight (if you haven't already missed it by then). Allow lots of time to get to your connecting flight, and ask to get you boarding pass scanned at that mysterious "checked bag" stop in the corridor."
Výhody: "Good transfer of bags through Toronto to Vancouver."
Nevýhody: "Lax schedule, poor seating and comfort, poor food, charging for wine. Flight provided by Air Canada Rouge."
Výhody: "I really liked that the time changed to a more reasonable arrival time. Usually that flight gets in way passed 10 and it’s makes for a long day of travel. I appreciated arriving earlier and on time."
Výhody: "Friendly crew, direct flight to my destination, took extra time to de-ice properly...thank you."
Nevýhody: "No pre check-in with Kayak...annoying! Extremely narrow seats, delay boarding because some people were allowed on before the wheelchair travelers and the aisle got clogged, snarky comments at check in.. “.too many seniors on this flight “ yes, it’s January and it’s going to Florida!"
Výhody: "Everything else was fine/standard."
Nevýhody: "Not all ground staff are crosstrained on how to accept manual payment for extra luggage and had to wait an extra half hour for the only person who can process a debit transaction. Does not make sense..."
Výhody: "Professionalism Pilot kept us informed"
Nevýhody: "No free snack (like peanuts) was offered. It would be nice to be able to nibble on on a snack along with the one free drink."
Výhody: "The crew was lovely!"
Nevýhody: "Please feed people on international flights! Don't charge passengers for crappy samdwiches. Please figure out how to make the online check in work, I was sent an email telling me to do it and the websites did not work, even though I tried several times from different devices. Please fix that!"
Nevýhody: "Video not working"
Výhody: "No food, an hour late"
Výhody: "it got me to my destination."
Nevýhody: "cramped for a tall person (6'3") such as myself. food was poor and portion small, bring your own. had to pay for beer and wine on transpacific flight."
Výhody: "Not to have to change plane between Prague and Toronto."
Nevýhody: "No entertainment on plane, so 9 hrs reading or looking into air. Employee did only what they has to do, had missing buttons on their uniforms, shoe which were not polished since they were new. Bathroom were running out of paper."
Výhody: "They had vegan options if you called ahead which was a nice and the flight crew was kind and helpful."
Nevýhody: "There was not enough space unless you sat in the front row."
Nevýhody: "Air Canada did everything wrong except for the actual flying of planes. Repeated delays and cancellations with NO organization or communication to the passengers. I made it to my final destination 24 hours later than original itinerary, almost all of which was spent in airport lines. My bag didn't arrive until 5 days later...on the wrong porch."
Výhody: "Staff was extremely pleasant."
Nevýhody: "Being charged for seat selection when I could not even select a seat. My seat didn't even have an outlet with USB jack next to the monitor like other seats. I had to use the old worn-out headset input jack on the armrest. Flights were delayed both directions."
Výhody: "friendly flight attendants good entertainment options"
Nevýhody: "it was fine. I was pleasantly surprised after the first leg of my trip from Seattle to Toronto, where the staff were much less professional."
Nevýhody: "Food was terrible Flight was not full and I tried to get bettuer seating but I was told there is none available. Then after boarding they had someone else with the same seat number. Very strange"
Výhody: "Once again, being on time was important to me. Crew members were nice."
Nevýhody: "I wish they would've offered free snacks on this flight given how long it was. It would've also been to nice to have been forewarned about needing to go through security again, as I had a U.S. connection from Toronto. That takes a lot of time, even with a bit of a layover."
Výhody: "Food great, staff friendly and flight was EARLY!!!"
Výhody: "seats felt like they were bare to the metal"
Nevýhody: "Pleasant a/c employees"
Výhody: "Flight from STL to YYZ was unremarkable, which isn't a bad thing when it comes to air transportation. Bit of a delay leaving, waiting for de-icing trucks to show up and do their work, but I'm not sure that's Air Canada's fault."
Nevýhody: "My flight was canceled. And i have to spent about 9hours at airport."
Výhody: "I like the options for entertainment and the seats were comfortable"
Nevýhody: "The food options were terrible"
Nevýhody: "Too far distance to get to immigration there was no assistants otherwise the flight was good"
Výhody: "Friendly crew, the male FA was especially helpful! It was a smooth, direct, on time flight! Captain was friendly, informative, and great pilot!"
Nevýhody: "At check in the ground agents were slow and uncertain. The lady who was training them was not friendly. She said 300 pesos or 25 U.S., and when I told her to charge my visa in pesos, she said it was going to be charged in U.S, which comes out to more. She never gave me a receipt for the charge. When she was checking my boarding pass and passport, she didn't even look at me or acknowledge me."
Nevýhody: "No leg room Seats uncomfortable"
Nevýhody: "I've never been on a transatlantic flight that didn't offer a drink with dinner. Plus, not having a TV screen for passenger's entertainment is out dated. Time to upgrade these planes, or don't use them for long haul flights"
Výhody: "Little turbulence, smooth flight"
Nevýhody: "In flight entertainmento, had to rent a device to watch a movie on an 8 and 1/2 hour flight, there was no tv's on seat backs."
Výhody: "Flights were early."
Nevýhody: "As usual with Air Canada, the flight attendants serve with disdain., and are never friendly."
Výhody: "Tv screens were bigger and alot more newer than west jets."
Nevýhody: "I always flew with west jet and herd people say good things about air canada. So I decided to try them out. I had a 4 hour flight and I did not like the seats.. they were not comfortable at all.. the padding felt very thin and could feel the plastic she'll of the seat.. it wasn't just that plane.. i had a return flight with 1 lay over. I would go back to flying west jet. They had the same size planes and way more comfortable seats."
Výhody: "They were quick to bring meals and snacks. Friendly and accommodating flight crew."
Nevýhody: "For a 9 hour flight, I would have preferred a heads up that there is no in-flight entertainment and you need to have a charged device of your own with the Air Canada app pre-installed. And if you didn't get that memo and you have an Apple device, you're out of luck. Otherwise you can rent an iPad for $10. The chairs were thin and flimsy making it difficult to sleep. And unfortunately we got a "window seat" that did not have a window. It was very disappointing."
Výhody: "Staff was courteous and friendly. Check-in was quick and painless, despite the mobile boarding pass not working properly."
Nevýhody: "Did not ear food or use the in-flight entertainment. Seats are TINY! As a person with very broad shoulders, I found myself literally wedged into a corner as to not bump the person next to me. These planes should not be 3 seater when they are designed for two."
Výhody: "Clear communication"
Nevýhody: "45 minute delay"
Výhody: "Great crew. But aircraft had mechanical issues."
Nevýhody: "Stuck on plane for 90 minutes before take off."
Výhody: "We arrived to our destination safely"
Nevýhody: "Overbooked flight Switched gates at the last minute before boarding--very confusing. Filthy bathrooms on plane Typical bad airline food; couldn't even break apart dinner roll it was so rubbery. No individual movie screens, had to use your own mobile device and earphones or pay $10 to use an ipad provided by the plane to access in-flight network. Overall very disappointing service. Expected much more from Air Canada."
Nevýhody: "AC373 on 07/23/16 - need I say more? Having an airline background and now the HR mgr of a very large hotel chain, I understand many things that are out of a companies control, ie: weather etc, but....never have I witnessed airline staff YELLING at passengers "it's not our fault and the agents need to leave so they don't go into overtime?" Yes, some passengers were difficult, but it's part of the industry. If you can't handle w/care and service - don't choose as a profession. Very unimpressed with AC's customer service, guest recovery - they made it seem like it was more of an inconvenience for them. Can't imagine "choosing" to fly AC again!"
Výhody: "On time. Clean. Efficient"
Nevýhody: "Food was terrible - no movie screens - just their ipads, crew wasn't that friendly"
Výhody: "The commuter terminal in Toronto is a bit of a pit. Basically a glorified hallway, which gets pretty chaotic while you are waiting for your flight, and others are queuing up. For anyone with mobility challenges it is a long hike from the main terminal."
Nevýhody: "Not serving a meal on a 5 1/2 hour transcontinental flight is unacceptable. Just because you can get away with it doesn't make it good policy."
Výhody: "Like the idea of accessing entertainment via phone tablet or laptop. Just feel the movies could have a better selection of upto date movies"
Výhody: "Flight, crew, and entertainment was fine."
Nevýhody: "Food was mediocre. The worst part was the disorganized mess at the US border checks in the Toronto airport. There were hours of wait and surely many international passengers came very close to missing their connections. The officers promised us that they will hold our connecting flights since they know we're already in the lines. However, be prepared for the stress of waiting in lines where there are not even restrooms."
Nevýhody: "I arrived at the airport and attempted to check in at 11:17, 58 minutes before my flight was schedule to depart, having just rushed to the airport from my father's bedside in the hospital. I purchased a ticket on this flight because I absolutely needed to be back in New York City by 2:30 pm today - otherwise, I wouldn't have left. When I attempted to use the kiosk to check in, my booking reference number couldn't be found, despite repeated attempts. When I approached a customer service agent to check in manually, I was simply told that I could not - I was not offered any reason other than that I was "too late" and not offered any alternative. I asked to speak with a supervisor who attempted to clear me for check in seeing as I had no bags to check and have a Global Entry card, but was told by the agent that I spoke with that the flight was over booked and so there were now no longer any seats available. I asked to speak with the supervisor in person, and was told she was on her way, but 15 minutes later she was nowhere to be seen and time was ticking. While the first agent was completely unhelpful, and never offered to rebook me on another flight, another agent helped me by giving me a boarding pass for the next flight and told me she was putting me on standby for the flight I originally purchased the ticket for. I got to the gate in plenty of time to board my original flight, but was told that I wasn't on the standby list and there were simply no seats left on the flight - even though I purchased one which should have been held for me until 10 minutes before departure as is the policy for every other airline as far as I am aware. I am beyond frustrated that due to Air Canada's overbooking the airline used the excuse that I arrived 58 minutes before my flight to give the ticket I purchased away to someone else, with no consideration for me as a customer. The extremely poor customer service I received only added insult to injury. I am completely stumped as to how Air Canada could possibly be the only airline in North America with a 4 star rating when I have consistently experienced overbooking, flight cancellations, and abysmal customer service, including 30 minute wait times to speak to an agent, an inability to check in online for international travel, topped off by poor in flight service, when traveling Air Canada. I have never before complained but am doing so in this case because today's experience truly put me over the top when the airline's blatant disregard for my circumstances and needs as a customer and overbooking practices went beyond causing annoyance and inconvenience. I am therefore requesting a full refund of the ticket I purchased only to be bumped off the flight I paid for."
Výhody: "This was the first time traveling to Canada. Everything went so smooth. I will definitely be using Air Canada again!"
Výhody: "Schedule ok"
Nevýhody: "Pitch was miserable Attendant said bit was a low cost carrier so no tv in seat We are over 6 feet so never again"
Výhody: "Nothing to like"
Nevýhody: "Passenger seats are way to close, if the person in front of you leans their seat back, forget about using your tray. I know I haven't flown in over a year, but did all airlines stop passing out snacks. Make sure you bring your credit card in case you get hungry. They charge you for everything except basic drinks and make sure you use the latrine prior to boarding because they are too busy swiping the credit cards, they block the isle to get access to it."