Travelling with a baby is always challenging, it was further challenging when your upfront reserved seats were changed without you being given any notice and you are a Gold Star Alliance customer.
Aegean needs to bring back hot meals and drink offer as before COVID!
No alcohol on the plane anymore. A glass of wine back in the day would make the flight much more enjoyable
Quality of the food is poor. No wine served on the board anymore.
Nevýhody: "For the Athens to Heraklio flight, I'm not sure offering sesame desert (or anything sugary) to tired and hungry travelers is a good idea. For many of us, this was a the second, late-night connecting flight, after many hours of traveling. Something salty would probably be more appreciated and enjoyed at that moment."
Výhody: "Crew was ok. Cabin was super hot and they never answered call bell for us to ask for water and to cool down cabin. While doing pre departure and pre landing safety checks . Flight attendant never caught fact that person in isle seat was blocking our row ( I was on window seat) with a huge back pack . Poor safety and cabin service by flight attendants ! U satisfactory ! And Very unsafe !!"
Nevýhody: "Cooler comfortable cabin and better overall service and more adherence to safety. Very bad airline"
Výhody: "No friendly at all ZERO service almost we lost the flight. Never recommend to anyone"
Nevýhody: "Fire the person on front."
Výhody: "Pretty roomy seats, food and drinks included in the price."
Nevýhody: "30 minutes late at the take off, but appreciate captain’s comment that airport was busy at the time."
Nevýhody: "The staff at the airport did not know how to validate my travel documents which were emergency documents issued as the originals were stolen in Greece. Apparently a common issue according to the police so I would think the airline would have standard procedures in place for these circumstance."
Výhody: "The food was excellent and the cabin crew were friendly"
Nevýhody: "Not enough water available as it was a very warm flight and I was quite dehydrated"
Výhody: "Flight attendants very friendly. Got breakfast too."
Nevýhody: "Chaos in lines to get bus to plane. No organization at all. Just push & shove!!"
Výhody: "Would fly again! Food was excellent (warm meal on a 2.5hrs flight!), got an empty seat to use for my baby, they didn’t break her stroller or car seat, they didn’t lose our luggage."
Nevýhody: "Seating little tight (especially if seat in front of you reclines)"
Výhody: "Crew was pleasant. Boarding was efficient."
Nevýhody: "Seats not particularly comfortable after a trans Atlantic flight. This review process needs a N/A category."
Nevýhody: "Missed connection and following flight delayed"
Výhody: "Crew very helpful and happy to assist Good communication"
Nevýhody: "Late boarding Late gate change Too many people with large carry on bags that wouldn’t fit into storage bins"
Nevýhody: "Plane got stuck on the runway for 45 minutes citing some air congestion reason over Cyprus!!!! we where in Lebanon. Comfort is low for the prices you pay"
Výhody: "Nothing positive to report, besides getting to Athens almost an hour late"
Nevýhody: "Excessive baggage charges, Never seen flight attendants treat passengers so unfriendly. Lead flight attendant was the worst. First time experience and for sure also the last time we’ll fly this airline"
Nevýhody: "Disembarkation via buses. Not great."
Nevýhody: "At Beirut airport the manager gave permission to a passenger at check in to bypass all the passengers waiting in line just because he was with someone!!! When I stepped out, and asked him can you do this. Very rudely he said, that this passenger is business class. I didn't believe him, so I asked the second manager if this is correct. He didn't do anything about it. When on the plane, the passenger, was sitting behind me in economy class. Shitty service."
Nevýhody: "I'm a photographer on a 3 week trip. I have luggage. Unless you take the ferry, there are limited airline options to Cyclades. Aegean really doesn't want you if you have luggage. Felt like I was being scolded. True, I'm trying to be frugal and avoid a big investment in shock-proof luggage and/or checked baggage fees, but as long as it fits under my seat, what's the big deal? I'm sure I easily weigh at least 70 pounds less than the person sitting next to me, so the extra 4 kg in a backpack that I (female) can personally carry shouldn't be an issue. Then, there's no jetway. You leave the gate to board a bus that takes you to a plane on the tarmac where you must climb a rather large flight of metal stairs. Reverse direction, It takes quite some time and a few crew members to assist those with disabilities to deplane. All the time the rest of the passengers are waiting in the bus to get to their connections. Would only ever fly this airline again if it was the only option to get where I want to go."
Výhody: "Plenty of legroom. Professional crew. They offered food on a relatively short flight. Very pleasant experience!"
Výhody: "Great flight great price"
Výhody: "The crew was attentive, kind and welcoming. The leg room even in economy class was more than you might find on bigger airlines in business class! Very pleasant experience all the way around."
Výhody: "Thanks for everything"
Nevýhody: "Thanks for everything"
Nevýhody: "Boarding chaos causing a delay to depart. No tvs. Kids all over the plane crying. Kicking seats."
Nevýhody: "Everything was bad delayed and unprofessional team."
Nevýhody: "Delay 1 hour and 20 minutes at departure"
Výhody: "Good flight overall. It was nice to receive drinks."
Nevýhody: "We were 30 minutes late to board so I missed the bus from the airport and had to wait an hour at the airport."
Výhody: "Snack was a light meal of pasta with melted white cheese & spinach, bread sticks, and a pastry/cookie. Yummy!"
Nevýhody: "Plane remained on tarmac for 45 minutes before leaving causing us to be about 1 hour late."
Nevýhody: "Food was completely uninteresting.. I had a book. Didn' t need entertainment, but for 2 hour flights, it wasn't necessary."
Výhody: "The flight was fair, with no problems other than pushing and shoving getting aboard."
Nevýhody: "The outrageous and unannounced baggage charge of $80! for two carry-on size suitcases which we were not permitted to carry on because of current weight limits."
Výhody: "It was on time, the food was excellent, comfortable"
Nevýhody: "It was cleaned, good food, duty free shop and the service"
Výhody: "crew on board was nice"
Nevýhody: "very bad service at the airport. The counter for checkin opened very very late, they did not have enough people to serve clients fast enough and they had real trouble with handling aged passengers that could not speak German. In the End they also lost one of our luggage, and we now have to wait one day to get it back at our destination in thessaloniki."
Výhody: "every thing was ferfect"
Výhody: "Comfortable, friendly attendants, good food served."
Nevýhody: "There isn't entertainment, however, it was very comfortable and relaxing."
Nevýhody: "They should board the back rows first so that people are not jamming the isle, like they do in Brazil. The boarding ran 15 minutes late."
Nevýhody: "Bag fees for 2 20KG bags were about as much as the ticket, not worth the cramped seats and lack of services."
Výhody: "Clean Elegant Polite"
Nevýhody: "I was not able to use this reservation and when I contacted Aegean, they would not refund any portion of the ticket nor give me credit. Therefore, I cannot recommend the airline nor will I ever fly them."
Výhody: "first they announced 10 min delay, then they could not find the crew, after they appeared delay was extended to 45 min we left about 50 min late. gained some time in flight and arrived 35 min late. first batch of luggage came out relatively early and then there was a break of over 20 min before the luggage started to come out again, just as if somebody decided to have a coffee break."
Nevýhody: "Usually this airline makes up for its old planes, poor food, dirty lavatories, etc. by having the nicest and most helpful crew. On this occasion, the crew were surly and unhelpful"
Výhody: "- free wine..."
Nevýhody: "- they charged 80 to check in 2 bag (within size and their weight limit) - it took 1+ hr of waiting in line to provide your bags for check in - I had to get out of line to go "buy" the check in bags and then get back in line again - Waitress spilled drinks on a person in front and got my book bag on the floor wet."
Výhody: "We booked this flight so we would get to Rhodes early and have the whole day there. Unfortunately the flight from Mykonos was delayed (apparently due to weather but other flights were landing and departing) which caused us to miss our connection in Athens. What should have been a 2.5 hour trip ended up taking us 10 hours and we spent an entire day of our vacation waiting around in airports. Needless to say, this was the lowest point of our trip. In addition, there was virtually no information or updates provided at Mykonos airport. The flight information on the monitors was incorrect and there were no announcements made. We had to exit the security area and walk over to Aegean Air desk in order to find out what was going on. This lack of information caused us additional delays as we sat in the airport waiting for an update. Aegean Air handed us a sheet saying that their service fell below the standard and that we were entitled to free flights, but we won't be able to use them as we were only in Greece for a limited time (on our honeymoon). It would be terrific if Kayak could get our flights refunded by Aegean Air. Thank you."
Nevýhody: "We booked this flight so we would get to Rhodes early and have the whole day there. Unfortunately the flight from Mykonos was delayed (apparently due to weather but other flights were landing and departing) which caused us to miss our connection in Athens. What should have been a 2.5 hour trip ended up taking us 10 hours and we spent an entire day of our vacation waiting around in airports. Needless to say, this was the lowest point of our trip. In addition, there was virtually no information or updates provided at Mykonos airport. The flight information on the monitors was incorrect and there were no announcements made. We had to exit the security area and walk over to Aegean Air desk in order to find out what was going on. This lack of information caused us additional delays as we sat in the airport waiting for an update. Aegean Air handed us a sheet saying that their service fell below the standard and that we were entitled to free flights, but we won't be able to use them as we were only in Greece for a limited time (on our honeymoon). It would be terrific if Kayak could get our flights refunded by Aegean Air. Thank you."
Výhody: "The flight attendants were quite cheerful and helpful. And the meal service on the flight was quite nice, including the meal, beverage and tea service."
Nevýhody: "From the moment I arrived at the airport, the machines would not accept my passport, then when they finally did, they would not print my boarding pass. The staff at Athens airport were not at all friendly nor welcoming. Their system had booked me into a middle seat near the front of the aircraft even though there were empty rows a little further back. Why not fill aisle and window seats first? So I had to change my seat during check-in. The original aircraft was apparently due for some sort of inspection which was unscheduled and they had to change our aircraft (either a really poor job by aircraft operations, or code that something bigger was wrong). This delayed the flight. But it wasn't until after we had all boarded the busses going to the out gate that they realized this was going to be an issue. Get off the bus, back inside the gate area, and wait for more information. The plane we were on seemed very old and in need of much attention as there were large spots of missing paying along the wing (just outside my window)."
Výhody: "Flight attendants were really nice, seats on a plane were comfortable and the views from the plane were amazing"
Nevýhody: "1h delay the gate was packed of people, no free seats no proper communication of delay"
Výhody: "the food was really good, and somone met us to get us to the next flight"
Nevýhody: "we were charged twice for the exact same flights, date and seats. My husband made the same reservations as I had for both of us three weeks later than my reservation was made. When this was discovered by us I called and was told by two agents that I couldn't get any money back. What a rip off."
Výhody: "It was enough fast"
Nevýhody: "Too much money for nothing service."
Výhody: "Everything went exactly as it should with any flight - check-in (long queue, but multiple desks open so it didn't take long for everyone to check-in on time), boarding (swift and efficient), operation (no technical issues, no unpleasant experiences, flight departed and landed on time) & plane (fairly new and clean aircraft)."
Nevýhody: "Not being connected to a jet (boarding) bridge, despite the aircraft being parked right in front of the terminal, next to one of these connecting bridges. We had to take the bus circle the terminal for what felt like an unnecessary expense-cutting choice made by Wizzair."
Nevýhody: "not charge me for carry on luggage"
Výhody: "Budget friendliness"
Výhody: "One of the very rare on-time, efficient and smooth flights with Wizzair. Check-in was fairly quick and incident-free, despite some of the other passengers reporting problems with the procedures and the staff. Boarding was quick and the flight actually arrived 10 minutes earlier than scheduled."
Nevýhody: "As usual, the cabin crew is adequately polite, but not overly friendly, the food & beverage range is mediocre and overpriced at best and the entertainment is virtually non-existent."
Výhody: "We landed"
Nevýhody: "Customer service, communication between check in and boarding agents, clear rules. On time departure as opposed to 60 minute delay on the runway"
Výhody: "Friendly crew"
Nevýhody: "Long check-in lines Seats uncomfortable"
Nevýhody: "Both flues were really delay really disappointed"
Výhody: "The flight was on time, even though it left with almost 30 mins' delay (despite the fact that boarding was complete with a few minutes before the schedule take off time)."
Nevýhody: "Seat comfort - the seats are tied with Ryanair for worst comfort (rigid and very cramped). Worst of all, though, as with Ryanair - seat allocation. Please, stop this "even though you're travelling together, you may be seated separately unless you pay to choose your seats" nonsense. It's ridiculous!"
Nevýhody: "The flight was delayed for 40 min"
Nevýhody: "1. The check in was delayed and very chaotic. 2. The landing was horrible 3. The plane was not comfortable ."
Výhody: "The crew was very nice. The flight was ok"
Nevýhody: "Not much of a food choice.."
Nevýhody: "Couldn’t check in online. Got to airport to be told I couldn’t fly because fully booked. Still here in Macedonia. The earliest they could fly me back is Tuesday. Absolutely disgusting , fuming !!!!"
Nevýhody: "Horrible web/check in experience, 2hour delay. Inexistence of entertainment or comfort. What else can be said ?"
Výhody: "Everything was on time, no delays. Polite crue. Easy boarding."
Nevýhody: "The seats are not comfortable at all"
Nevýhody: "Flight was delayed by 45 mins, and on board there was no water in the bathroom basins. This was known by staff, but they didn’t warn me as I went in, so I didn’t find out until I had already put soap in my hands"
Výhody: "Space. Priority Boarding"
Nevýhody: "Strong bad smell. One hour late for departure."
Výhody: "Staff were generally sweet & approachable."
Nevýhody: "Cannot understand management of border control security before boarding. This is done in the corridor on route to gate. Long long queues, then continued to queue before boarding in the waiting/holding room. No toilets once you enter the corridor to go to gate. Unsatisfactory management. Water from air conditioner dripping on me on board from take off. Not an immediate suggestion to move, but agreement to do so on my suggestion and then gentle insistence. Thankfully there was a seat for me! It seemed to be a problem staff were aware of which is concerning that Wizz did not block that seat."
Výhody: "Quick to board, smooth take off and landing"
Nevýhody: "On night flights woken up to serve drinks and given flying details from the pilot. Great in the day but would rather be left and not disturbed at night!"
Výhody: "The staff - friendly, polite,, helpful and a nice uniform! No silly uncomfortable and unsuitable as in some airlines. Reasonably clean. Good price for a glass of wine and pac of dry fruit."
Nevýhody: "Unable to understand tanoi messages - mumbling & too fast. Could not make out most of what staff said including why there was an hour's delay and safety procedures. If i were to bring an oversized and too heavy handluggage on board no doubt I wouldn't get away with it ! However the number of large and heavy bags passengers brought on board last night was ridiculous . It was a real struggle for people to find lockers for.their bags. Some people had quite a few. Delays take off and creates unnecessary chaos. Couldn't understand why I had to pay to check in online, obviously missed that when bookrd. Although I recall reading that it will cost if you check in the airport- so most likely my error. No facility or button to print boarding pass once checked in. No contact us button - I would like to change seat I booked for return but cannot see how to do this on line."
Výhody: "Price and schedule. Going on time with no delays. Good value for money."
Nevýhody: "Very hard on baggage policy"
Výhody: "Comfortable seats. I chose premium price so no issues at check-in. Staff was fantastic! This was my first WIZZ Air flight. It will not be my last!"
Nevýhody: "Boarding did not provide order as everyone crowded to the front. Needs better lines."
Výhody: "Flight left on time"
Nevýhody: "hot on the plane"
Nevýhody: "the fact the crew arrived to the gate after the planned boarding time causing us to stand too long on the stairways. check in via the app (using iphone 6) was a failure. i was certain i booked with extra luggage - at the check in i was told i didn't. from the reservation confirmation it is not clear what i paid for & there are no means to contact you - email, on line chat - you know the regular things every company today use to proivde customer services which is not only "give us you money". too bad this is WIZZ Air"
Výhody: "grea air line always on time staff are friendly"
Nevýhody: "Priority: advantage only on call. Afterwards no adantage afterwardsroom for hand luggage"
Nevýhody: "There was a delay 1 hr poor service no apology"
Nevýhody: ""Wizard of Oz Airlines" I'm surprised the pilots didn't ask for another hidden fee! Please book a full fair on a major carrier instead of hidden fee fiasco at the airport. headaches before a flight. Keep in mind no wizz staff to talk to before flight or in Budapest. Private contractors from airport do all the check in process and departures."
Výhody: "Everyone was really friendly and accommodating to my needs"
Nevýhody: "40 minutes late taking off - sitting on the plane"
Výhody: "We landed in one piece"
Nevýhody: "I didn't receive my online check in details so I couldn't check in. I was abroad so chasing up details I should have been provided with / were never told that I should have, were not on the top of my to do list. I only found out that I had to check in online and that I hadn't been provided with these details when I arrived at the airport. I spent 30 minutes on hold before the problem was rectified and I was given my online check in details but it was now top late to check in online (by 5 minutes ). The flight was delayed due to a number of things - a late arrival, people being let onto the plane slowly, people not sitting down and allowing the plane to taxi and leave. This had a knock on effect of making the plane land late and for me to miss my connection (train) so basically through last minute.com not providing me with the correct details regarding the flight and the flight then being delayed it tripled my whole journey back home."
Výhody: "I use Wizzair very often .flight is always good.Pilots and crew are very well experianced.so if turbulences there is still trust in flight crew .today is very misty and cloudy in London .Very good landing in these bad conditions.i want to Thank all team of the crew."
Nevýhody: "Turbulences.It is sad that wizzair charges very high cost large cabin bags (especially on holidays time is bags different price than other months.)but other companies as Easyjet and ryanair allows one big and one small bag for free on board"
Nevýhody: "I didn't eat No entertainment"
Výhody: "Horrible company never book with them"
Nevýhody: "No hand luggage Normal luggage is the most expensive in the market ! No customer services ! Do ur self a fav and don't book it"
Nevýhody: "The application doesn't allow to add carrier bag check in and we paid high fee in the airport"
Výhody: "I like the bubbly upbeat attitude of the flight attendants interacting excellently in English and other languages and also how they dealt with an angry passenger."
Nevýhody: "Boarding and getting off the plane via bus"
Výhody: "On time and a comfortable flight."
Nevýhody: "Nothing comes to mind."
Výhody: "Good comfi flight with great crew and service"
Nevýhody: "The bus at the landing without a/c and it was hot as hell"
Nevýhody: "we didn't get food at all. i purchased a cabin baggage for 40 dollar, and when i went to the check in i paid another 110 euro for checked in baggage although i had only one baggage!!!"
Výhody: "They robbed me saying low cost wizz sucks up airline Took my 30£ for not checking on line I already post on social media about it so the whole world knows about wizz suck airline in the world"
Nevýhody: "Rude people on the counters racist cheating in the name of low cost never ever recommended to even my enemies that much cheaters robber other customers said is all lie"
Výhody: "online check in"
Výhody: "Horrible. Website won't take payment for baggage. Charge over twice as much at airport. Black list this company."
Výhody: "awesome UX/UI"
Nevýhody: "not so great on the mobile version"
Great flight. Loved being informed before take off. Very professional
Worse airline. Charged me for a check bag and didn't check it
Výhody: "Nothing. Wiorst flight ever!"
Nevýhody: "Ryan air has a paid checkin policy that we were not aware of. It was not written properly in the tickets or in any checkin prompts. Since we were traveling I couldn’t check in online. So reached the airport very early but they charged me to check in, that too a ridiculous amount of 100$. The crew was generally rude and non welcoming. The aircraft stops at the middle-of the airport in Budapest and we had to walk a very long stretch to get to the airport in the cold since the plane was not connected to a gate. For sone confusion they stopped boarding in the middle and passengers had to stand in the freezing cold , outside the aircraft , in the middle of the airport for a very long time. Hated the flight. Charges you for every single think you can think and not think off. Every passenger seemed frustrated"
Výhody: "Staff was very friendly both ground and cabin. Flight left a little late but all in all it was a good service. I certainly wouldn't complain."
Nevýhody: "I didn't particularly like the constant upsale(online)but then it is a budget airline, so this is to be expected these days"
Nevýhody: "Entertainment online"
Nevýhody: "Entertainment online"
Výhody: "Although i said N/A about entertainment - the crew was very entertaining and they were really brilliant. Full marks."
Nevýhody: "I will never fly Ryanair again. They harass you by email on a regular basis to upgrade this and upgrade that. They also do it when you open their app. Terrible, terrible marketing."
Výhody: "Inexpensive, simple travel. The in-flight food was better than expected and affordable."
Nevýhody: "No complaints."
Nevýhody: "Be careful with the bag. They didn't accept my carry on despite I paid for it, saying it was to big. When trying to pay they told me that only with EUROS. Didn't accept neither my credit cards (they accept only Europe issued CC) not USD. I couldn't retrieve money from an ATM either."
Nevýhody: "Everything,flight was delayed an hour and we just had to sit on the plane for the hour with nothing said to us"
Výhody: "The price of the ticket was cheap..."
Nevýhody: "But we paid for it with our luggage. The staff was extremely unhelpful. They sneak up on you with extra charges. Not worth it! Rather use my money for a better flight and be more comfortable. They didn't even have water on the flight that I could have without purchasing."
Nevýhody: "Uncomfortable chairs, late boarding, even then- a lot of waiting. No entertainment."
Výhody: "Flight attendant was wonderful, and extra helpful!"
Nevýhody: "The gate staff did not make it clear where and when passengers with Priority seating should stand in line."
Výhody: "It was a great flight from Marrakech to Rome. The boarding was seamless and hassle free. No extra fees or discussions about the size of my carryon or hand bag, just tagged it and brought it with me. Left and arrived right on time. Thanks Ryanair!"
Výhody: "We landed without dying."
Nevýhody: "To start off with there was only ONE person checking people in before the flight, so it took forever. Then the guy at check-in told us we were already supposed to have our boarding passes printed out and that he was not able to print them for us. Basically, it was a "figure it out for yourself" sort of situation. We went to another counter, not even directly associated with Ryan, and a very nice gentleman there printed our passes for us. He also seemed really confused as to why the Ryan Air employee wouldn't print them for us. Then, we weren't given a gate assignment until 20 mintues before the time we were supposed to board. How do you expect your customers to be prepared if you can't even tell them where they are supposed to go until the last minute? Then they made us board a bus to take us to the plane on the tarmac which was not a big deal. But they made us stand on the bus for 20+ mintues before they took us over to the plan. The bus was completely full, so it's not like they were waiting to load more passengers. The doors to the bus were open, so it was freezing cold (our flight was late at night) and we were forced to breath in exhaust fumes from the bus the entire time! The flight was also an hour delayed!!! I know it's a super cheap ticket, but do yourself a favor and spend a little more money to fly on an airline that actually knows what they're doing. This is my first and most definitely LAST time flying on Ryan Air. If I could give zero stars, I would."
Výhody: "it was 1 hour flight so it was really great"
Nevýhody: "The flight was delayed for over two hours, but there was no reason given and we were left waiting with no idea what was going on."
Výhody: "We made it."
Nevýhody: "Boarding was very slow. Had to take a bus to the plane, not even water to drink."
Výhody: "price boarding"
Nevýhody: "flight delayd luggage delayed seating random"
Nevýhody: "Was one of the worst flights I’ve ever taken. No information, no updates, no announcements until 15 minutes after flight was supposed to leave. No ground staff apart from one lady who worked for the airport who was incredibly rude and unhelpful. They loaded the Dublin flight through the same gate we were supposed to be flying from and we’re putting them on buses keeping them there 10 minutes pulling them off the buses, putting them back on the buses. It was an absolute joke. On the flight the cabin crew were slow, again no information at all. Just stood there looking useless and chatting ignoring passenger call lights. We landed in Stansted and they couldn’t open the gate as the ground staff “couldn’t find the key” keeping us on the plane for an extra 10-15 minutes with no AC. Terrible experience would never book Ryanair ever again."
Nevýhody: "Long waiting in the plane. 1 hour delay. Long line for bus to Brussels"
Nevýhody: "the gate change many times, no information about the flight , no answers, many problems with the cases of the people, I hate rian air."
Nevýhody: "Cramped, uncomfortable seats that do not recline. Inattentive flight attendants. Poor beverage service, like they were trains to offer nothing unless you tackled a flight attendant as she raced by. Packed transit tram to plane: priority peopleeaitedin the idling tram while everyone for the flight came down. Never again! Price or not!"
Výhody: "On time, newish planes Simple board ing"
Nevýhody: "Ryanair deliberately seperates people traveling together in order to get them to fork out an extra 7€/person. They put us in 3E, 5E, 17E and 31E (all middle seats) yet we were on same reservation! Thankfully plane was not full so we were able to shuffle seats around. Strange business plan...."
Výhody: "Quick flight, friendly staff and pilot deserves credit for taking off in horrible weather conditions"
Nevýhody: "No fault of the staff but we were an hour late boarding and I missed my connecting bus"
Výhody: "On time, short flight so comfort not a big issue, basically you get what you pay for and you don't pay a lot."
Nevýhody: "two roads with Ryanair, each time delay of about one hour"
Nevýhody: "They charged me 50 € because I was unable to check in online"
Výhody: "It flew"
Nevýhody: "Delayed over an hour with no communication. Wouldn’t let us check in online and then we’re penalized $150 to check in at airport. Boarding stared and we waited on the gate for 30+ min along with all other passengers. No communication from crew. No crew or staff working gate. No gate announced until after flight departure time. Overall awful."
Výhody: "Everything was perfect, the crew das very helpful and the pilar very kind and he explained everything pretty well. No complaints."
Nevýhody: "I love the flight bit the take off a bit rude."
Výhody: "Flight was quick and easy."
Nevýhody: "Boarding process was a little slow."
Nevýhody: "Terrible customer service."
Výhody: "No panic"
Nevýhody: "Bad job with customers. Sorry."
Výhody: "The crew. And the wheelchair personnel in both Prague and Dublin were outstanding."
Nevýhody: "The one-hour, 50-minute delay. And why are both airports using stairs instead of jet bridges?"
Výhody: "Smooth ride"
Nevýhody: "Ryanair charges low prices to get you locked into their flight, then if you do not follow their rules exactly then they try to charge you money left and right: 1) Not checking in online 2) Not printing your boarding pass 3) Having too heavy of bags 4) Carry on in not the smallest possible carry on size 5) Any extras during the flight including water"
Výhody: "Liked absolutely nothing."
Nevýhody: "The staff was rude and took every opportunity to scam more money out of the passengers. I will never recommend Ryanair to anyone. Never have I been so disappointed in a travel experience. I'd rather be dragged off a United plane than ride Ryanair again."
Výhody: "Friendly Staff"
Nevýhody: "We paid for priority boarding and then we're put on a bus and told to stand. When the bus stoped everyone dashed to the entrance and we were one of the last people to get on board."
Výhody: "Flight was smooth, plane was comfortable, staff very nice"
Nevýhody: "I did not appreciate having to obsess for weeks about the luggage restrictions and whether we met them; the fact that we had to arrive with a printed boarding pass in hand. -- when you are traveling that is not easy. The flight turned out to be just fine, but I was expecting to be hit with another charge right up to the moment we got on the plane. Were we just lucky?"
Výhody: "They didn't lose my luggage"
Nevýhody: "I was told I could not use my pillow for take-off, landing and the majority of the in flight. I broke my neck years ago and I need the pillow for neck support especially for takeoff and landings which are always the most painful part. ( Didn't help that the pilot had rough decent and a violent touchdow on landing). I just truly am baffled as to why I was not allowed to use a pillow? We are not talking about some large bed pillow we are talking about a small pillow that takes up no room and is specifically made for flying. I tried using my water bottle as neck support but it was no luck. Flying is already painful enough and to not be allowed to use a pillow which helps to support the neck is truly agregious. I really don't know what to say on why this wasn't allowed but I hope this issue is solved with upper management so the next person with such a problem will Never have to go through this. As for I, I will never use Ryanair again. Truly disappointing."
Výhody: "Cabin crew were brilliant and dealt with all questions with ease. Well trained team and immaculate appearance."
Nevýhody: "Rough landings but not sure if that's due to aircraft model."
Nevýhody: "One guy is very rude. Even said if we have any problem with him we can stay at the airport."
Výhody: "on time"
Nevýhody: "no space, old plane, crew was rude, only fly Ryanair if there is a big price difference"
Výhody: "Crew and organized operating system"
Nevýhody: "I couldnt slepp in flight"
Nevýhody: "We were kept waiting for at least 20 minutes in a closed very hot airtight bus as other passengers were late. Why we weren't allowed to board and they didn't go back for the others I don't know"
Výhody: "Left on time."
Nevýhody: "Seats did not recline. We were overcharged for bags at the gate in Prague. They do not even provide water unless you pay 3 €. In the end if I had bought a ticket for the same extra cost I paid I would have had a better flight. Never use it again."
Nevýhody: "Ticket was booked as Czech Airlines operated by Smartwing. Kayak directed me to checking in on Czech Airlines but did not work, spent nearly 2 hours to figure out I need to check in on Smartwing .com, but luggage fee needs to be paid to Czech Airlines, and seat selection fee paid to Smartwing."
Výhody: "Awesome staff. Was upgraded to comfort seating for free"
Nevýhody: "No early check in. The longest line at check in that I ever seen. Terrible seats"
Nevýhody: "No snacks or even water given"
Nevýhody: "We paid full fare economy and were given seats who don’t recline. You have to pay for the food. Only 1 bag allowed to check. The flight was full of screaming children and the crew did nothing. Many passengers were upset"
Nevýhody: "They are very strict about luggage control at the gate; any other company charged for the pieces that were sent to the storage. It took so many time that they lost their takeoff slot and we had nearby one hour of delay."
Výhody: "On time, good service"
Nevýhody: "Delay with no apology and with poor information at the airport. The new airplane, but a dirty window."
Nevýhody: "Night flight, do not stop talking"
Výhody: "Boarding process was painless."
Nevýhody: "No free food."
Nevýhody: "It literally DID NOT HAPPEN. I NEED A REFUND."
Nevýhody: "No food Limitted laugage"
Výhody: "flight left on time crew was nice"
Nevýhody: "no food or entertainment, and I didnt know it was like a low cost flight"
Nevýhody: "Leg room is very bad"
Nevýhody: "We missed our flight after it was delayed because the screens with the flight information did not update after we were told it was delayed and to pay attention to the screens! The screen never said boarding it went straight from gate open to gate closed! The service at the airport was terrible and they were all very rude!"
Nevýhody: "no drinks, even water. no ampthy from the crew, even not a smille"
Nevýhody: "Huge delays. We had connections but they forced us to do check-in for every leg separately. Long queues. In both flights unexplained delays. We sat in the plain for two hours and they did not explained why. Not enough room for legs. We paid for options to check online but it was not available."
Výhody: "Boarding was fast and quite organized nicely"
Nevýhody: "I asked for an emergency place due to my height (6"5) and got one, only to realize that instead of placing 2 rows for the emergency area they placed 3(!) rows, making the emergency exits the smallest rows on the plane. Eventually we were moved to other seats, but that was horrible. No food. No Entertainment. Crew was Hebrew speaking but talked to the passangers only in English (bad one, I must add)."
Výhody: "We landed"
Nevýhody: "Very expensive Seats are tiny Expensive to check bags Charge for water and terminal doesn't even have a water fountain"
Výhody: "Rear passengers boarded first, which is sensible, however this wasn't repeated on the return flight."
Nevýhody: "Called to gate even though the aircraft wasn't even there! Could have had extra half hour airside."
Výhody: "See above. But we given water."
Nevýhody: "See above."
Výhody: "Flight was late for like 3 hours"
Nevýhody: "The most tight plane I have ever been. Luckily the flight was just for 4 hours, horrible."
Nevýhody: "Nobody told that this is low cost flight !!! No food or even water during flight. Baggage limitation of 15 kg. No leg space at all. This information should be displayed during ticket reservation."
Nevýhody: "היה איחור גם בטיסה מתל אביב של חצי שעה לפחות, כי הצוות לא פתח את הכניסה למטוס בזמן, ואיחור של שעה וחצי בדרך חזרה. השירות היה נוראי, כיסאות לא נוחים, צוות לא באמת נחמד. מאוד לא מומלץ"
Výhody: "On-time without delays. Flight crew was attentive & professional."
Nevýhody: "Seats were cramped & uncomfortable. Boarding was a bit chaotic"
Výhody: "The price"
Nevýhody: "1. From Tel-Aviv: to Prague, the flight was delayed by 2h 2. Prague to Tel-Aviv; flight was delayed by 3h with 10 days notice. Then, was additional delayed after checking. Thus, instead of 11:55 (initial time when we bought the tickets.) we flew at 4:00 AM. 3. My husbands flight was canceled without any notice. We got to checking, I was on the system but my husbands ticket was canceled. My husband had a confirmed E-ticket. It was already 1 in the morning... we were shocked... Nobody was there to help. He was sent to another office in the airport to talk to someone that did not a represent the airline. The only flight that could be arrange was via Moscow. My husband arrive to Tel-Aviv 12h later. No compensation was offered, no hotel, food. My husband his a specialist-physician. 20 patients waiting for over 3 months to see him had to be cancelled. He arrived exhausted and upset and could not work even the next day. I would to point out that the travel agent did not get any notice of the cancellation and did ask for it. 4. Old airplane, not comfortable, no space, unfriendly flight attendants for checking and on board. 5. We were not served even water 6. I was very cold but could not get a blanket from the flight attendant. 7. On overall, very bad experience that will not be repeated. I will never fly with this company again."
Nevýhody: "I will not fly with them again. I have too much stressful experience. I had bought my tickets more then 6 month before the fligth but because overbooking situation I did not enter to this fligth and I was forced to stay another day without no money and insurens when the next fligth will be.To be continue I was noticed that only fligth that can arrangeg for me to Tel Aviv is not direct via Moscow and total duration will be as 9 hours. The moment I arrived to Moscow I was very suprise to Know that my next fly to Tel Aviv on that day canceled too. I had to stay one more nigth in moskow . so I came back to Tel Aviv after 48 hours!!!! Before than I bouthg tickets I checked baggage allowance on the website of Cheh Air Travel Company and it was 23 kg. vs actually16kg !!"
Výhody: "The most horrible flight I have ever been on in my life"
Nevýhody: "- 4 hour delay with no explanation, except that they knew and didn't tell the passengers. - treating passengers like sheep - demand money for water - old and dirty airplane NEVER AGAIN SMART WINGS/CZECH AIRLINES, TRAVEL SERVICE AIRLINES"
Nevýhody: "The crew was extremely rude - I was in an isle seat and overtime a crew member walked by they rammed into my arm and didn't even say sorry. They also tapped me hard when we were getting ready to land and said "Earphones out!" overall the crew was the worst I have ever had. Never will I fly with this airline again"
Nevýhody: "The boarding was really slow, there was no entertainment or any service during the flight."
Nevýhody: "we were supposed to take of at 4:50. the flight left the airport at 7:30"
Výhody: "We got there safe"
Nevýhody: "Delays delays delays"
Nevýhody: "It is very confusing that you can nto do the check in before the flight or to do it through different company and with code number wich you even do not have! and anyway it did not work! so thepassenger doesn't know about his terminal or check in before the flight! another thing - last call they did exactly in the same time of opening the gate - there is no reason for making your passengers nervous and pissed before the flght some of the flight crew weren't too polite... there is no place for passenger on his seat if passenger in front of him puts his seat down. I am flying pretty often. I also had few flights with smart wings and I never experienced this uncomfortable flight."
Nevýhody: "They broke my €1000 baby stroller"
Nevýhody: "Both flights had a delay of about an hour to an hour and half."
Výhody: "Reasonable price"
Nevýhody: "Late departure"
Nevýhody: "One piece of luggage was damaged when the zipper was dislodge from its track.. Have been unable, so far, in getting it back on track."
Výhody: "With no hassle or drama.. All what you need from cheap flight."
Nevýhody: "the flight was late by 2 hours. The flight that was supposed to take off 50 minutes after our flght took off an hour before our flight!!! will try not to fly with that company again!!!! will not recomend to fly with that company even to people that I don't like!!"
Výhody: "The cabin crew was very professional and helpful. Food was slightly above average compared to nowadays low standards."
Nevýhody: "Departure delayed by THREE HOURS due to too late arrival of the plane from previous fligh. This can happen. However TOTAL LACK OF INFORMATION AT THE AIRPORT IS COMPLETELY UNACCEPTABLE!!! The flight was scheduled for 10:20 and this information was still at the information board even at 11:00 while the information about the status including a new departure slot was definitely known to the airport as well all SmartWings officials by that time!!! Flight was ok but the landing was not. The first attempt was not successful so the plane took off again when almost touching the runway and the second attempt landing was pretty hard. Explanation given for the failed first attempt was most likely only a bad excuse (insufficient distance from previous landing plane). Later I found out the flight captain (Mr. Vojta) was also the instructor for new SmartWings pilots so presume a new pilot was learning to land which as a passenger I don't appreciate to be subjected to."
Výhody: "The plane was clean and crew was polite."
Nevýhody: "My flight ( Prague to London) was delayed for 1 hour. My previous flight ( London to Prague) was delayed for 40 min. I was speaking with other passengers, almost everybody was reffering to the numerous delays by SmartWings ( for 40 min to 7 hours). No warning or information about this delay was given in advance. We were waiting in the gates for 1.30 hours, instead of sitting in the lounge."
Výhody: "Flight on time"
Nevýhody: "This airline lacks management, direction, structure and every detail required to run an airline."
Nevýhody: "They forgot our luggage, what the heck!"
Výhody: "I thought that the flight was very smooth!"
Nevýhody: "I thought that one of the flight attendants was very rude in the way that she asked me to take my headphones out for take off. I have flown so many places and have never been asked such a thing and especially in such a rude way! Also, I did not like that we were not given a beverage on the flight. It was not a cheap flight and the fact that we were not even offered water is rude. I don't think I will fly smart wings again."
Výhody: "Music list"
Nevýhody: "Only things available were for purchase even water. Vacuum seal bag whatever food and drink you take on the plane from airport. Landing rough."
Nevýhody: "See above"
Nevýhody: "Two days before the flight, they emailed to say that instead of 8:05 am, the flight would leave at 6:55 am. Ok, fine. I get to the airport at 5:30 and the flight is now leaving at 9:30 (and was further delayed to 10:20). I really could have used the extra sleep. Why bother with the email? Better yet - SEND ANOTHER EMAIL NOTIFICATION! They gave us a food voucher for the inconvenience but failed to mention that it wouldn't be honored on the plane. Very nearly missed my connecting flight which I had planned a full 4 hours between landing and takeoff. Harumph!"