Swiss shouldn't operate another second until they have their customer service figured out. You can't reach anyone at the company. 0 accommodations for you in case you need to make changes.
Výhody: "Everything was comfortable."
Nevýhody: "I can't think of anything."
Výhody: "Staff was very friendly and loved the food."
Nevýhody: "For economy class, nothing."
Výhody: "Great attentive crew."
Nevýhody: "Boarding has no groups, seats are small"
Výhody: "The airline is top notch and treated you great like it should be."
Nevýhody: "The sears where a little tight but not bad and the movie options were ok not great."
Nevýhody: "Seat could have been more comfortable but the leg room was good"
Nevýhody: "Flight delayed due to technical issues, boarding crew said there was a hole in the plane and that it might be canceled. After a long delay we finally tookoff. Plane was very cramped and very little room for the legs. Food and entertainment were average and fine."
Nevýhody: "Actually making the flight"
Výhody: "Crew was great, food was great, timing was great! (Got to LAX about 45min prior to scheduled arrival), however seats are very narrow!! Good enough for a short (2-5 hour) flight but definitely not for a transatlantic one!"
Nevýhody: "Everything great but the seats..don’t expect too much of a leg room in the 777 Boeing...unless you get the exit row in economy or you book a business class!"
Výhody: "The seat was much better than other airlines' economy seats. Great food and lots of it. Excellent attendants. Zurich is the best planned airport for changing to next flight. I'm going to try to use Swiss as often as I can."
Nevýhody: "Free Wifi."
Výhody: "Service was fine, on the ground and in the air."
Nevýhody: "* Online checkin failed * Sit selection was not honoured * Sit was uncomfortable * Was last to receive luggage after landing, even though they had a "business - priority" sticker on them"
Výhody: "The seats aren’t the greatest"
Nevýhody: "Just the seats"
Výhody: "Swiss quality, punctuality and reliability."
Nevýhody: "No negatives."
Výhody: "Attendants were attentive and efficient"
Nevýhody: "Getting from one the deplaning pad to a gate on the opposite side of the airport was daunting given that we were running 1/2 hour behind schedule. We made it with barely enough time, but our luggage did not."
Výhody: "Professional courteous staff"
Nevýhody: "Tray table slid downward whenever it was opened. Headphones quit after the first hour and got scratchy. So little room..tiny video screen. I could not get advance seating because of a code share flight."
Výhody: "Good seats for my wife and i: window and aisle seat"
Nevýhody: "Only glass of water free...coffee is 3.50"
Výhody: "Everything, but the lack of entertainment, and the seats I bought were separated."
Nevýhody: "The lack of entertainment, and the seats I bought were separated."
Výhody: "Checkin was smooth, cabin crew and service was great. Absolutely no complaints."
Nevýhody: "Nothing. All was exceptionally good."
Výhody: "Flight was on time"
Výhody: "Great service & lots of room to sleep"
Nevýhody: "It was hard to figure out how to request a special meal"
Výhody: "choice of movies were very bad"
Výhody: "Swiss service relayable"
Nevýhody: "Roughest flight ever, many people got sick, too much turbulence to fly"
Výhody: "The flight ,food entertainment was very good. But I don't understand the SWISS airline logic. When I did the check in in Prague and got my boarding pass the told me that the system picked me to have the additional random checkup at Zurich airport. Its ok. If it’s done for security reason why to tell the people ahead of time that they will have additional checkup of bags and personal stuff. If you want to do it for security reason do it ( I want to be safe) but don’t do it for the check mark , it doesn’t make any sense and doesn’t protect us."
Nevýhody: "Skopje airport personnel was very bad service ticket counter worst ever"
Výhody: "Swiss is always a tad nicer than the alternatives"
Nevýhody: "Seats too small."
Výhody: "Food a, entertainment and crew were really good!"
Nevýhody: "Boarding was chaose and seats were tight."
Výhody: "Got bumped to business class."
Nevýhody: "What's not to like about that?"
Výhody: "Or print out a boarding pass. Much unlike our experience with Lufthansa flying from Boston through Frankfurt to Geneva."
Nevýhody: "See sbove"
Výhody: "The food was really great! And the crew was very friendly."
Nevýhody: "Many delays that seemed unnecessary. We waited for a while for late passengers to board, which seemed strange, given that last time when Swiss made me miss my transfer, the next plane left without me when delaying takeoff would not have been necessary at all. After the passengers arrived, we were delayed again because of weather. And once we arrived at Newark, we had to wait for over half an hour to get to the gate for some mysterious reason."
Výhody: "Crew was great."
Nevýhody: "My wife is strictly Hindu vegetarian. We had entered her food choice at Swiss web site months before. She didn't get the food while going to Zurich and coming back to Boston. She remained hungry both ways. Although we were in business class while coming."
Výhody: "Crew was very nice, blankets very nice."
Nevýhody: "Seats are very uncomfortable, and arm rests between the seats don't go up all the way. Boarding was not well organized, not done by rows from the back to the front so a bit chaotic. As with all airlines in economy these days, the food was very mediocre, and the overall comfort of the flight was pretty poor."
Nevýhody: "The flight was late and I almost lost my connecting flight."
Výhody: "Short flight.."
Nevýhody: "They gave me and the 2 other black people who were flying, the seats all the way in the back. I'm never telling the people at check in "just give me any seat" ever again! It was so obvious I almost complained to all the attendants! I just tried to keep my cool... HORRIBLE FIRST EXPERIENCE TO EUROPE!"
Výhody: "Everything!! This airline is a huge breath of fresh (old?) air. It reminded me of how air travel used to be. No baggage charge - we only checked one bag. There was plenty of great food and drink - alcoholic drinks were free. We will definitely look to use SwissAir whenever possible."
Výhody: "Crew was nice and I loved the TVs keeping us up to date on the flight and our connection. We were even early boarding."
Nevýhody: "Everything was good."
Nevýhody: "Could use some more seating space"
Výhody: "The flight attendants were very nice and the chocolates were nice. Food was mediocre and I'm not sure I'd take Swiss again."
Nevýhody: "Seat pitch was too small and the food didn't taste that great. I was lucky enough to get a whole row to myself but on the way back I did not and there is not a lot of room at all. And for an 11 hour flight it was really uncomfortable!"
Nevýhody: "Flight attendant spilled hot tea on me and he didn't help me out. The other flight atttendant assisted to my burns. I have 2ond degree burns on my arm from this incident."
Výhody: "Best flight in years. Attentive crew, very good food and wine, on time. Strongly recommended."
Výhody: "The attendants were cordial"
Nevýhody: "Delay and lost the luggage for the second time"
Výhody: "Agbundance of newspapers and magazines and great variety of entertainment"
Nevýhody: "Upon boarding it was possible to save a bit pof confusion by placing the sign that passport control is needed before boarding. Some were turned away from one line to get into another line."
Výhody: "Great service. Professional. On time. Friendly. Attentive."
Nevýhody: "Nothing bad"
Výhody: "The food and staff were very good."
Nevýhody: "You should board the plane from the back so people aren't climbing over each other. Paying to pick a seat is a huge turnoff. Economy very cramped. Lufthansa was better on that."
Nevýhody: "They didn't let me on the flight because I'm disabled pure discrimination"
Missed my flight from Toronto to Vancouver due to the TK0017 being delayed and the airlines refused to be pay for my overnight accommodation before I get on the next flight
Výhody: "Crew was nice, seats were comfortable"
Nevýhody: "I enjoyed the flight"
Výhody: "Comfort and food with good entertainment."
Nevýhody: "Crew could be trained for better service, most all were rude and annoyed that they were there."
Výhody: "Friendly staff and good food. Efficient boarding system."
Nevýhody: "Late take off because of engine issue. Hot on plane while we waited 1 hour for repair to be completed."
Výhody: "Boarding was on time and We arrived on time."
Nevýhody: "Plane was smaller than normally flown. No room at all. 2-4-2 seat rows."
Výhody: "great service"
Výhody: "MOST OF THE MEALS ARE VERY GOOD EXCEPT PASTA DISHES."
Nevýhody: "PASTA DISHES ...MAIN AND SNACK ARE TRULY BOTTOM OF THE BARREL. TASTELESS JUNK. WHY NOT FIND SOME OTHER DISHES IF YOU CANNOT MAKE PASTA EDIBLE"
Výhody: "Everything was exceptional"
Výhody: "Timeliness of flights. 3 of 4 planes modern and well appointed! VERY good food."
Nevýhody: "Good plane. Comfortable seats and entertainment system."
Nevýhody: "The crew blocks economy passengers from moving forward until all of first class has left. No other airline does this and its really annoying"
Výhody: "great crew and flight!"
Nevýhody: "We would have loved to have been able to easily upgrade to business class but weren't able to."
Výhody: "Comfort, food, staff, everything"
Výhody: "Comfort, food, staff, everything"
Výhody: "Very comfortable flight overall and good lie flat seats. All but one flight attendant were nice and helpful."
Nevýhody: "There was one female crew member who was a bit rude and unpleasant. Not once did she even smile when interacting with us. The rest of them were very nice. Would have liked more variety in entertainment and food/drinks."
Výhody: "The in-flight entertainment was good and the flight attendants were very nice. They offered us small sandwiches and drinks during the flight so it was comfortable to fly with them."
Nevýhody: "You need to buy a visa if you want to enter the country and they only accept USD, Euros or GBP. The only currency exchange is on the other side of passport control so you have to use one of the ATMs and they only give you $100. The staff is unprofessional and seems clueless when you ask them for help. The kiosks are a nightmare and working with them is worse than working with the people. They freeze, and glitch and many of them just flat out don't work. Probably one of the worst airports I've ever been to."
Výhody: "The boarding was fast and smooth"
Nevýhody: "The food"
Výhody: "Food served two times and amazing guys helped us during flight. They're very respectful not like united airlines beat the guy."
Výhody: "We were fed and offered drinks, given blankets, pillows and complimentary travel kits, issues with flight changes and other questions were answered quickly, ticketing was a breeze, the flight crew was extremely courteous, and flying back with my electronics was covered with professional care of my equipment and certainty that I wouldn't miss my flight."
Výhody: "The plane has a lot of restrooms"
Nevýhody: "he crew was not available at all Time"
Výhody: "Crew was very nice. I got my special meal. I am very thankful for it."
Nevýhody: "Kosher food was ok"
Výhody: "Turkish Airlines has an excellent entertainment system"
Nevýhody: "They used to have more legroom"
Výhody: "Loved the service, comfort, entertainment, etc. All of this was top notch and the 13 hour flight went by very quickly."
Nevýhody: "The boarding process was a nightmare. I blame my country more than the airline for the new security procedures needed but I literally went through 4 security checkpoints to get on the plane. Not only that, I had to give up my iPad and my $4000 camera to checked luggage at the gate (not my luggage but theirs). Again...not the airlines fault but it was an absolute cluster F...."
Nevýhody: "Too bad there's no entertainment options, or even wifi, on these relatively short flights."
Nevýhody: "Two hours delayed, missed my connection flight. Very poor if any communication from crew to passengers. Although I had a business ticket, I was provided with no service for two hours from boarding to take off. Not even a glass of water. Thank you Turkish Airlines."
Nevýhody: "It took 4 days to leave Arusha. I know there were other flight options on other airlines (e.g. Emirates) but Turkish wouldn't book us. I ended up eating the cost of a whole separate trip because I didn't get back until Saturday afternoon, despite communicating this multiple times to Turkish."
Nevýhody: "Flight was.cancelled.because.of snow in.Istanbul. Fine, that happens, but only solution was to park us in a hotel and tell us to wait. I did not see any serious attempt to reroute passengers and l had to buy another ticket in order to be back at work in time."
Výhody: "The flight on time"
Nevýhody: "Nothing. A short flight, not much expectation besides on time departure and arrival"
Nevýhody: "The food was no good. The airplane was so hot sometimes I couldn't breathe"
Výhody: "Everything was excellent :)"
Výhody: "From extra free bag, to all the little things they give you to make you feel much more comfortable, to the scrumptious meals and constant attendants attentiveness to passengers needs. Loved everything!!! Especially the way we can follow our route on the screens."
Nevýhody: "Nothing at all"
Výhody: "A lot of food and drink, toothbrush, slippers, etc."
Nevýhody: "The first leg of my trip had a tiny, cramped airplane for 10 a plus hour flight."
Výhody: "It was a 12 or 13 hour flight and except for sitting too much we were never uncomfortable. The service level made me think we were back in the 80's. Hot towels, attentive service, tons of food and free drinks. There was actually one meal that we would have eaten even if it wasn't on a plane. They gave out full size blankets and pretty fluffy pillows. (I bring our own anymore, because you never know if you will get one on most airlines, and if you do they're usually useless). Their entertainment system was amazing. We caught up on all the recently released movies that we've wanted to see for FREE! If only Netflix had this quality of movie offerings. They had fresh flowers in the huge bathrooms. It's that type of attention to detail you just really don't see anymore."
Nevýhody: "Can't think of a thing that could actually be changed."
Výhody: "Very professional. Spacious seats."
Nevýhody: "Wait at Ataturk airport on passport control."
Výhody: "The service/ time schedule was correct/ the cleanliness/ the cabin crew were perfect"
Nevýhody: "Nothing is bad as every detail from the flight was awesome"
Nevýhody: "We travel very frequently and each time the food same (meatballs) And the air conditining is terrible."
Výhody: "On time"
Nevýhody: "Food chairs"
Výhody: "EverThing was excelentní bit doménových s feet smetl hořické"
Výhody: "Very professional and forthcoming crew, nice food, good choice of entertainment."
Nevýhody: "A bit older plane with very weak (invisible in light) entertainment system monitors, yet clean and well maintained."
Výhody: "The Air hostess are aware of what they are doing, they can manage extra requests from different people."
Výhody: "good food, nice attendants, comfortable seats, good pillows"
Nevýhody: "no wifi"
Výhody: "Really amazing except for..."
Nevýhody: "Stewardesses did their jobs, but as far as checking on passengers at non-food and assigned drink times, they were sitting in the back drinking coffee and talking. On top of not making rounds, there was no call button to summon a stewardess. Twice, my husband who was ill had a "coughing attack" and needed a glass of water... there was nobody was available. A passenger had to go and get them from the back. Perhaps due to this being a 13 hour flight, this is not a normal situation for them, but to go three hours at a time without taking a stroll through the cabin seems unprofessional. Otherwise this airline really does amazing service! I did not realize that such airline service still existed. American ones should pay attention!"
Výhody: "Great service, amazing food. A lesson to be learned by the American carriers'"
Výhody: "Prague airport is nice. Food is good. Boarding was on time and prompt."
Nevýhody: "Entertainment on board was poor. No power outlets."
Výhody: "One of the best airlines I've ever flown. Would definitely recommend."
Nevýhody: "Didn't like my 11 year old have to sit 15 hrs with some stranger Turkish airline very nad with outing family together even you reserve in advance still they mess your sits and I seen so many family was making same complaints of family are with same last name don't take rocket science to keep them together and also veryyyyyyyyyy boarding no one in line it's like fish market"
Výhody: "Flight attendants, smooth process in and out, easy flight"
Nevýhody: "Food and drink choices are terrible"
Nice steady flight, on time, enjoyed the complementary snack and drink. Good work KLM
Výhody: "Great atmosphere, crew was excellent!"
Nevýhody: "I’m 6’5”, so legroom can always be a complaint, but this wasn’t too bad. The plane appeared to be fairly old and didn’t have WiFi. Entertainment also was on an older screen which was navigated by using an old in-seat phone."
Výhody: "15 years ago I told myself not to fly Delta anymore. But these 2 flights Detroit to Amsterdam and back changed my mind. I enjoyed the flight very much and I'm looking forward to the next one."
Výhody: "I was sorted on Row 3 and the drapes kept hitting the back of my head."
Nevýhody: "Move the drapes a few more inches back."
Výhody: "Usual faultless KLM experience"
Výhody: "Crew helpful. Food good."
Nevýhody: "Better range of movies please"
Výhody: "Friendly crew"
Nevýhody: "KLM lost one piece of my luggage"
Výhody: "General flight journey"
Nevýhody: "Late departure. Rush to connect."
Nevýhody: "We were allowed to choose our seats from SFO to Amsterdam but not for the return flight. I like to be able to choise my seats when I book the flight. Choosing seats 24 hours before is not convenient when traveling for the return trip."
Výhody: "Everything was smooth and effortless."
Nevýhody: "Can’t think of anything."
Výhody: "Amazing services .. on time just exactly .. I feel really happy onboard KLM ❤️"
Výhody: "Crew was great and professional."
Nevýhody: "Entertainment controls were outdated and confusing to operate. There were no charging ports."
Výhody: "Crew was fantastic."
Nevýhody: "This was the most narrow airplane seat I’ve ever experienced. So uncomfortable."
Výhody: "My seat at the window was great and the staff really friendly and courteous!"
Výhody: "Crew was nice and efficient"
Nevýhody: "Economy seats don’t recline enough."
Nevýhody: "At the check in they made me pay 50€ for my luggage. This is really upsetting because from Houston to Venice they didn't make me pay. Either the website wasn't transparent or the lady at the desk made a mistake. Very upsetting, one luggage should be included."
Nevýhody: "I booked tickets via Delta, operated by KLM. They lost both of my check in bags in September, and it happened again today for the same scheduled flights. Had 4 hours of layover and KLM still wasn’t able to manage it."
Výhody: "Nothing to mention"
Nevýhody: "Crew was rude when I asked if there was a vegetarian option for the snack. I did request special meals for the trip. Even if they did not have a vegetarian option, they don't need to be rude!! Boarding was ridiculous. we were supposed to form a line and wait. Would have been a lot better if they boarded by seat numbers. Also they made me check in my fairly small and light carry on bag resulting in its contents arriving broken!"
Výhody: "short, sweet and to the point. 1+ hour flight is usually an easy hop."
Nevýhody: "wasn't able to take the flight since I missed it"
Výhody: "Crew where awesone and the choice of entertainment was fantastic"
Nevýhody: "Seats way to close together"
Výhody: "Overall booking and airport was ok. Food was also actually quite good."
Nevýhody: "A comfort of the seats... well its economy class in the end. Entertainment was just dreadful - small screen with visible pixels - I was unable to watch any movie."
Nevýhody: "Nothing special"
Výhody: "punctuality of boarding and flight time"
Nevýhody: "attitude of crew in business class: no sense of true hospitality"
Výhody: "Crew was great, very nice"
Nevýhody: "Not enough legroom"
Výhody: "Comfortable and well laid out seat area"
Nevýhody: "Food was a little substandard for business class"
Výhody: "Easy flight; loved the crew and their friendly customer service. Great food, kept everyone hydrated and fed."
Nevýhody: "The movie options, as well as music and TV options were limited. There were no electrical outlets."
Nevýhody: "KLM staff in the Prague airport were some of the rudest humans I have ever met. So incredibly uncaring and outright mean."
Výhody: "The boarding was easy and you didn't have to wait inline for that long"
Nevýhody: "KLM needs to upgrade the entertainment. It was very hard to see the images on the screen. The planes that KLM uses are old and they sure need to be upgraded."
Výhody: "Nice to have a wrap for the snack."
Nevýhody: "Would have preferred boarding by row - back of the flight first so would have been more organized."
Výhody: "Food was just fine, movie selection very good"
Nevýhody: "Uncomfortable seat cushions, lights were truned on too early (1.5 hours before flight landed)"
Nevýhody: "Unaccompanied minor flying to Lisbon overnight. Bag was lost. No real effort to assist. Bags of unaccompanied minor should be treated with priority."
Výhody: "Booked extra room seat which gave me good room for seating"
Výhody: "Helpful and smiling cabin crew."
Výhody: "The cabin crew were good. They explained what the arrangements were for the delayed flight connections"
Nevýhody: "The plane wasn't refueled and so was not ready for take off once the passengers were loaded. The plane had a technical problem when it tried the first take off and so it had to be abandoned. This was alarming.."
Výhody: "Everything. A truly faultless experience!"
Nevýhody: "The Guy who had an accident when boarding causing a delay. Also I didn’t like the wait fir checking as passengers with children went before business class and should be after."
Výhody: "Ground staff at Manchester very helpful"
Nevýhody: "Information on KLM website and flight status said 50 minutes delay and was never updated with the true status. 3 hours before we took off. KLM blamed the fog at Manchester but to be honest most other flights seemed unaffected. Put up in an IBIS hotel and fed substandard food and shitty hotel room with an Aircon unit that clunks into action every 30 seconds keeping me awake. It's external so I can't switch it off. Being given a 10 Euro voucher for food at the airport when most food and a drink will cost you 12 to 15 euros."
Nevýhody: "Flight was delayed 8 hours. Arriving at Incheon, discovered ground crew were unaware of our arrival to take this connecting flight. However, we were put up overnight in a hotel, which was nice."
Výhody: "That we didn’t crash"
Nevýhody: "Everything! The crew was rude, no entertainment whatsoever, late boarding, late departure and bad experience with the check in process both in app and on website."
Nevýhody: "Not only was there free food but they tried to sell you a bunch of stuff. Not a moments piece."
Výhody: "The flight was delayed due to fog, but the staff was amazingly helpful to make sure everyone got to their destination."
Výhody: "Easy airport business"
Výhody: "Very friendly and the food and drinks never stopped and no additional charges, a very nice experience over the bargain airlines, free in-flight movies, and entertainment, no cost."
Nevýhody: "No complaints."
Nevýhody: "Did not get the luggage from connecting flight from Amsterdan to Basel"
Výhody: "The crew was very nice and helpful."
Nevýhody: "The space is no longer a respectful space. Paid 32 Euros for my seat, there was not enough space, the man beside me kept jabbing me on the ribs."
Nevýhody: "I missed my flight because of MU"
Good and efficient service. Food quality was poor though. Also, my seat hadn't been cleaned from previous flight (pocket still full of gargbage).
Výhody: "Great Crew."
Nevýhody: "Improve baggage charges"
Nevýhody: "1 hr delay in departure from Lusaka. Plastic cutlery was difficult to eat with. More frequent water/drinks (or waterbottles instead of little cups) would have been appreciated. Movie options were not as good as other airlines."
Nevýhody: "Plane was very very old"
Výhody: "Large space"
Výhody: "They an amazing crew"
Nevýhody: "They need to improve on the flight check-in and boarding at thier airport in Bole, it is so messy. Also thier inflight menu is nothing special"
Výhody: "Fast gate work."
Nevýhody: "Lost luggage and the food and silent movie option (no headphones provided for overhead movie)"
Výhody: "Fine flight with good meals."
Nevýhody: "TV was broken, had phone so it was okay, the frustrating but was the call button. I rarely hit it, did this time for an arrivals card, the guy beside me messed his up and used mine while I was sleeping. No problem, until I hit the button. No one came for more than an hour, I even made eye contact."
Nevýhody: "Not having to wait 3 days for my luggage"
Výhody: "Excellent crews"
Nevýhody: "There was a disruption with the audio system."
Výhody: "Food was of high standard Crew were polite and made the effort to make passengers feel comfortable"
Nevýhody: "Boarding - Two last minute changes to departure gates, which confused the hell out of everyone. No announcement, just one staff shouting out to passengers."
Nevýhody: "flight was cancelled and i only got to know it after traveling first leg of the tip - then got rerouted for next 36 hrs. Now acceptable for both KAYAK and ET Airline"
Výhody: "Same as above."
Nevýhody: "Staff needs to be briefed on what an insulin pump is."
Výhody: "Crew were nice"
Nevýhody: "Always delaying, catastrophic food."
Výhody: "Attendants were courteous and the spacing is better than some airlines, but that’s about it."
Nevýhody: "Check in was a disaster: no logical control of 100s of people; delayed on the tarmac for 1:45 for a “minor technical reason” that apparently had nothing to do with the actual operation of the plane that prevented me from making my next flight. Food was terrible. Flight attendants could have been more helpful about my missed connection."
Nevýhody: "Boarding was a bit strange - everyone seated at the gate had to get up, leave the area, and then wait in line to have their passports checked before sitting back down in the same area. After that though, boarding was perfectly smooth & honestly one of the fastest I’ve seen!"
Výhody: "Seats, pillows, blankets, entertainment system, crew."
Výhody: "Seats are reasonably comfortable with sufficient storage space Food was OK"
Nevýhody: "Chech in was poor - didn’t have priority stickers for business class luggage. Had to go to different counter for hotel voucher. Overall not good and professional Didn’t have ice on the plane ( for drinks, water etc)"
Výhody: "Nothing. I was 2 hours early for the flight - it was over sold. They never apologized, they just told me "I didn't have a seat" like it was some how my fault... then sent me to the airport hotel and put me on the next days flight. I realize it wasn't the people at the desks fault and nobody was doing this TO me, but it was just stupid it happened at all. I don't get how they can just screw a whole day for a group of people and not even say "sorry.""
Nevýhody: "They over sold the flight. Eight of us had tickets - I bought mine over a month ago - and they just sold too many seats or had too small of a plane or something. I've NEVER had this happen in 6 years of traveling continually. It's on my short list now of airlines that really just don't care."
Nevýhody: "untrained staff, pathetic food very conjusted spacewise."
Výhody: "nothing was exceptional"
Nevýhody: "luggage did not arrive."
Nevýhody: "Did not provide special meal although I called ahead to request it."
Výhody: "Boarding was smooth. Slept most of the flight. Windows were cool (tint control)"
Nevýhody: "Food was sub par. Leg room limited."
Nevýhody: "Little turbulence but nothing serious"
Výhody: "Like the online check in and quick bag drop at the aiport"
Nevýhody: "Food could have been much better with less processed foods"
Výhody: "Am very impressed with the service, and punctuality. The crew are friendly, helpful and respectful. I love the airline operating timeline of leaving Nigeria and getting to US same day. Also the fare is very reasonable. Advertise more, let people know u Pls enhance and expand ur Advertisment among nigerians. Am already spreading d good news among our friends and colleagues. Ethiopian Airline is d way to go"
Nevýhody: "It took too long for d luggages to come out. Pls improve on it"
Nevýhody: "The security line was very long and one security monitor check person was holding up the line - taking her time. Even the othe security people at the gate were trying to push her along. Most of the people getting on this flight had a short layover time. Escape ially with the previous flight being late."
Výhody: "The aircraft was brand new so everything was great"
Výhody: "The flight was on time and they fed us well."
Nevýhody: "Nothing really."
Nevýhody: "Everything. I have written to firstname.lastname@example.org"
Výhody: "Very helpful, attentive and kind cabin staff. New aircraft !!!"
Nevýhody: "Somewhat dirty ( and smelly ) aircraft even though they are a very new fleet. Some seats had strange patches and stains. Overall cabin experience can be improved in terms of hygiene and food quality ( food was mediocre or slightly worse)"
Výhody: "Again, the cabin crew where all very nice."
Nevýhody: "Seating space was very tight on this plane."
Nevýhody: "The entire flight was fully booked and plane full of people with bad hygiene whose smell was so offensive that I was nauseous. My friend and I were the only two Western people on the plane and forced to sit in the last row of the plane next to the toilets. Passengers were rude and pushed us during boarding, on the bus, and when leaving the plane. It was disgusting."
Nevýhody: "The flight was good"
Výhody: "Friendly crew very responsive."
Nevýhody: "Delays, Delays, Delays, 2 hours late !!!!!!!!!"
Výhody: "The guy I was sitting next to."
Nevýhody: "- terrible food and no snacks provided - Crew was attentive and fairly kind - bathrooms were cleaned but could have improved on the amount of times it was cleaned - poor air circulation"
Nevýhody: "- terrible food and no snacks provided - Crew was attentive and fairly kind - bathrooms were cleaned but could have improved on the amount of times it was cleaned - poor air circulation"
Nevýhody: "My daughter's entertainment system crashed after 20 minutes. She ended up sleeping so I watched a movie. When she woke up, we were going to switch seats, but I tried to turn it back on and mine wasn't working. (By the end of the flight, only maybe 10-20% were using theirs as many others crashed as well.) The food was very boring. At one point I was looking for a flight attendant and couldn't find a single one anywhere in coach."
Výhody: "The flight attendants seemed a bit disorganized delivering the food and drinks"
Nevýhody: "I find it exceptionally bizarre that for a company whose name represents a country that spends more than half the year fasting that there isn't an option for this unless you specifically ask online."
Výhody: "Excellent staff, professional and friendly. Nice food"
Nevýhody: "Aircraft "medium" range with business seat not very comfortable. No special attention to business class passengers at arrival"
Nevýhody: "My entertainment system didn't work and there was no vegetarian option. I would have registered for the vegetarian option ahead of time, but when I tried to do online check in, it didn't work."
The boarding process was smooth and the seat quite comfortable. The snack served was tasty. There could have been better entertainment options available. The crew was quite courteous and friendly.
Výhody: "Flight was smooth and ontime"
Nevýhody: "Comfier seats Some entertainment...there was none. Plane very hot and claustrophobic"
Výhody: "Glad to receive small snacks for short flight Headphones were issued from from second flights, but not from Zanzibar"
Nevýhody: "Check air on on plane as it was so lights that air doesn’t hit the face so it was very warm flight"
Nevýhody: "Not many movies to chose from."
Výhody: "Just okay"
Nevýhody: "Flight delays"
Nevýhody: "Kenya Airways sears had less leg room than Qatar"
Nevýhody: "More legroom, seats with more cushion and recline, better food!"
Výhody: "The journey from Yaoundé was great. The crew was excellent. Part of food needs improvement. The journey from Nairobi was good and we arrived earlier than expected."
Nevýhody: "The flight for on Nairobi, had no entertainment, nowhere to charge cellphones."
Nevýhody: "I am waiting at the airport to catch a flight tonLusaka. This is because I was bumped off my floor flight that I have no seat. Not sure when I will get ion that flight."
Výhody: "Yes the crew was amazing"
Nevýhody: "Provide food for kids first before even the special meals people"
Výhody: "They made my journey exciting"
Nevýhody: "The delay leaving Nairobi was long and they offered us on breakfast"
Nevýhody: "I find your company canceled my ticket from Kenya to Cairo for all my 7 tickets"
Nevýhody: "The worst airline I’ve ever flown with! We missed our connection from Nairobi because they set off early and didn’t wait for us. The staff in all airports we rude (one swore at me!) they charged us obsense amounts for luggage we were under weight with all in all an awful experience. NEVER fly kenyan"
Výhody: "I got a free upgrade."
Nevýhody: "Did not arrive for it"
Nevýhody: "By far the most uncomfortable and crowded plane I’ve ever taken."
Výhody: "Everything went well as scheduled"
Výhody: "Flight went on smoothly"
Nevýhody: "Food needs improvement"
Výhody: "Nice flight on 787. Nice crew"
Nevýhody: "Chicken served twice. Only other choice was vegitation"
Výhody: "Everything worked like a flight should work from check-in to landing"
Nevýhody: "Food was minimal and rather tasteless, but not a real concern"
Nevýhody: "Whites are given more attention than blacks yet we all pay for the flight"
Nevýhody: "flight was cancelled"
Výhody: "Staff very friendly"
Výhody: "Flight was on time. Service was good."
Nevýhody: "Luggage did not arrive. Many passengers who came from Lilongwe to Nampula did not get luggage. There was no ground staff to follow up on the issue."
Výhody: "Nice staff"
Výhody: "No complains means i LOVED everything. From start to finish."
Nevýhody: "No complains on this flight."
Výhody: "The check-in and in-flight service were up to expectations. Friendly, efficient and professional"
Nevýhody: "The 737 is too old and the business class seats need to be changed. They did not recline fully and the door rest also could not be extended completely. Consequently, the seating and resting postures were extremely uncomfortable."
Nevýhody: "Left late. Boarding experience was stressful and confusing."
Výhody: "Not much"
Nevýhody: "35 minute departure delay with not even an attempt at an explanation. Broken seat. Cramped."
Nevýhody: "The airlines changed the flight date last minute. They told us they'll take us to a hotel but by the time we reached the hotel after a long wait for visa we only had 3 hours left to go back to the airport. I missed my connection flight from Bangkok and I had to spend a hotel in Bangkok which I ended up paying extra for my hotel in Bangkok and connection flight from Bangkok. The airlines was not willing to do anything about my other flight I missed and me spending overnight in Bangkok."
Výhody: "The nice landing."
Nevýhody: "Food which was the same as previous flight. We, at back, were told there was only the vegetarian option left for breakfast. We all declined. Later we were brought non-vegetarian food ie had a 'poached egg' on it. This was marginally better. Also, I couldn't use 'entertainment' as connection in arm rest bad. Occasionally, on testing, it worked briefly."
Nevýhody: "Poor Service. Did not care attitude."
Výhody: "Late arrival Nairobi. missed flight"
Nevýhody: "Late arrival Nairobi. missed flight"
Výhody: "Brief 50 minute flight where everyone was served TWO bags of cashews/macadams - quick , polite"
Nevýhody: "More amusing than unpleasurable when after making his "final prepare" for landing in Kusumu announcement, the pilot came back on and stated he "forgot to tell" us that there was construction work on the runway and we will braking harder then usual to make an abrupt stop."
Výhody: "- plane was empty so I could sit in the exit seats with more legroom. - staff in the plane was extremely nice. - Pilot avoided turbulence zones."
Nevýhody: "- Smelly cabin - Unfriendly boarding crew - Food"
Nevýhody: "Lack of drink options, no diet cola?! Poor entertainment options"
Nevýhody: "The food was so-so. The flight was delayed. The crew was friendly, but nothing outstanding."
Výhody: "I liked the food and actual service on the flight"
Nevýhody: "Notorious for flight delays! How can you cancel an entire flight the day before?! Horrible! The delays are very annoying! Kenya Airways you're fired! Kayak, you guys should remove their crappy service from your options!! I only found out about the delay from their online service. The actual people suck! And do not even try to get through on their customer service line!"
Výhody: "That we eventually left"
Nevýhody: "Our flight was delayed because the airport shut down. When the airport opened again. They gave us a departure time 4 hours after our original departure time (1:20 am). 1:20 came and went without any more communication or information. 1:40 am arrived and someone from KQ showed up at our gate and said they do not have any additional information. We said there are children here and hungry, tired, frustrated people. We suggested they distribute waters or snacks, but that never happened. They just kept telling us they didnt know when the flight would take off (or if it would) nor when they would have any additional information. An hour later they made one announcement over the speaker at our gate that our flight was boarding at another gate. However, many people had fallen asleep on the floor as I had and I would have missed it if one of my fellow passengers hadnt woken me up to say that we were boarding. We then sat on the tarmac a while longer for reasons that were not explained and finally landed 7 hours later than scheduled. Very little effort was put into communicating to us, making our wait comfortable nor apologizing for the inconvenience. It was a very frustrating experience."
Nevýhody: "The flight was 5 hours late, we were not informed while waiting or why it was late. It was very frustrating, especially that Nairobi airport has no free wifi. Kenya Airways is not to the standards of other Sky Team companies."
Nevýhody: "The entire experience with Kenya air was terrible, from the very poor customer service and knowledge and honesty of the staff, to the flight itself."
Nevýhody: "No respect for business class customers for boarding; a separate line is not enforced. Very slow boarding generally."