Výhody: "Super friendly crew they were not mask Nazis it was nice"
Nevýhody: "Super friendly crew they were not mask Nazis it was nice"
Nevýhody: "The social distancing, the cdc is recommending 6 ft but there are passengers directly behind and in grinning us and only one passenger seat empty between 2 people. With covid on the rise, how are you actually doing your party to take care of your customers."
Výhody: "The crews were super accommodating and my seat was so comfortable I actually feel asleep which is something I have never done on a plane before."
Nevýhody: "Load the plane from back to front. It makes sense as people leave the plane from front to back"
Nevýhody: "Flight delayed 3 hours, then a seats were very cramped and uncomfortable"
Výhody: "Good entertainment options"
Nevýhody: "Overall okay crew, but some very rude members"
Výhody: "The flight attendants were excellent, pleasant, and professional."
Nevýhody: "The video system went down for a period of time."
Nevýhody: "1.5 hour delay...no reason given!"
Výhody: "Our flight crew were great. Pilots were great too."
Nevýhody: "I missed my connection due to weather in Minneapolis. Was diverted into Milwaukee, but nope we are diverted to Chicago, but wait no we go to Milwaukee. Deboard into a close gate area. Rest rooms were closed. Then once refueling is done get back on and make Minneapolis at 12:15 am. Connection missed"
Nevýhody: "The coffee could’ve tasted better."
Výhody: "Comfort + was nice."
Nevýhody: "Had a middle seat between two other men. I was given my seat by the gate. It would have been nice if they placed my more strategically. That might be asking too much but seems reasonable."
Výhody: "I appreciate how Delta always takes care of their passengers. Comfortable seating and accessible entertainment"
Výhody: "The crew work well together."
Nevýhody: "The boarding process was very inconsistent."
Výhody: "Complimentary beverages."
Nevýhody: "Chicken and pasta for dinner"
Výhody: "very nice and willing stewardesses"
Nevýhody: "tragic little place for legs, lack of space"
Výhody: "Direct flight to Prague ; crew was very courteous and apologetic for being late"
Nevýhody: "The seat could not recline (26F) and for a long overnight flight of 9 hrs it was very uncomfortable"
Výhody: "El cumplimiento de vuelos"
Nevýhody: "Crew was grumpy and Curt. Seats still smaller than a kindergarten class, and didn't even serve water."
Nevýhody: "Friendly, leg room, entertainment, flight wasn't full"
Výhody: "Great comfortable flight"
Výhody: "Good snack selection, plane departed on time, no issues."
Výhody: "Everything's good but the company need to improve the menu for vegetarians people"
Nevýhody: "The vegetarian menu was very bad. I really didn't like it and was the same option to L.A. and when I came back tp Australia."
Výhody: "Good flight crew"
Nevýhody: "Delayed due to mechanical issues. For 3 hours. No offers for free drink or wi fi. When we finally land we were on the runway for half hour."
Výhody: "Loved the TVs"
Nevýhody: "The space was too small"
Výhody: "the movies are great. all the entertainment is."
Nevýhody: "lack of over head space, personal room."
Nevýhody: "Expensive food"
Výhody: "Free movies. Clean and modern look to airplane."
Nevýhody: "Could not get wifi to work."
Výhody: "Not applied"
Nevýhody: "Not applied"
Výhody: "N A"
Nevýhody: "I did not receive acknowledgment that I had cancelled the flight... and I still received 'updates' to give uncertainty to the status."
Výhody: "How they take off and land"
Nevýhody: "The price versus other companies"
Nevýhody: "WiFi doesn’t work."
Výhody: "The gate agents were gruff, but helpful. Stewards were super friendly."
Nevýhody: "Even though I had picked out two seats together, they had us separated. Very thankfully they put us back together after the fact - that was wonderful & appreciated. But entertainment system also didn’t work, and as always, seats are disgustingly uncomfortable. Also odd that they made us check bags with so many empty overhead bins."
Nevýhody: "Delayed two hours"
Výhody: "Decent selection of in-flight entertainment. (The entertainment unit was sub-par to allow full enjoyment.)"
Nevýhody: "Older plane had undersized, non-responsive touch displays so passenger behind felt like a woodpecker. Also, retrofitted to provide in-seat power with metal box under seat in front of you makes it very uncomfortable for window passengers who don't have space to stow bag under seat in front of them or for their feet. (Uncomfortable on a long flight.)"
Výhody: "The food was fine and it was on time"
Nevýhody: "The airplane back by the bathrooms were littered all over the floor. Needed to be cleaned. Their were no seat covers in toilette and it was only 2 hrs into the flight."
Výhody: "Good flight crew"
Nevýhody: "Flight was delayed with no explanation."
Výhody: "I would like more detail about traveling companions displayed."
Výhody: "We'd paid extra for main cabin so hot to choose seats and got in flight entertainment.. Staff were friendly."
Nevýhody: "No free wifi."
Výhody: "Layout of aircraft."
Nevýhody: "USB port barely accessible. Also, it didn't seem to work."
Výhody: "The Gogo Inflight wifi and entertainment did not work for even a minute. I choose flights based on their amenities and this one had offered full WIFI service which swayed me to choose to fly with Delta. I'm not sure who is to blame about this issue but I'm pretty frustrated that it was completely dysfunctional."
Výhody: "Service from the crew."
Nevýhody: "Quality and comfort of seats. Quality of food. The TV screen was from the 80s."
Výhody: "Comfortable flight, ample leg room, and the chairs were pretty plush. Comfort+ is pretty nice"
Nevýhody: "On my first flight they forgot to turn the wifi on. I have unlim data but obviously can't use while in air; no big though."
Nevýhody: "Delta refused to assign my seats until just before boarding, even though I booked my flights months in advance. This is very stressful and totally unacceptable to treat passengers this way."
Výhody: "The food was good and the staff was competent and friendly. There was a large choice of inflight entertainment (but the sound was mushy)."
Nevýhody: "Although more comfortable than most, the seats were cramped (for 10 hours). Boarding was delayed 30", but we did not take off for 3 more hours. I really don't know why. It felt like the NYC MTA: poor communications. The boarding process required an avoidable half hour of standing in lines."
Výhody: "Easy boarding. Due to bad weather they kept us well informed. One hour late but not their fault."
Nevýhody: "A little chilly in the waiting are."
Nevýhody: "First day our flight got canceled 1 hour before leaving the airport. No good explanation given. Planes were landing and departing from Columbus just our flight got cancelled which made no sense. Over the phone no one was really helpful. Very bad experience with Delta"
Výhody: "Pilot got us back safe through some bad turbulence, the flight was shaky from start to finish. They gave extra snacks, were attentive to any needs. Would definitely trust Delta pilots again. Also with this being a connecting flight, it was nice that the group of five I was in was given an entire row to ourselves."
Výhody: "I found the seating to be to cramped on such a long flight. The person in front of me reclined back and the distance between my knees and his seat was just about an inch. I'm not s big guy on height or weight so I was quite uncomfortable. Other then that everything was great."
Nevýhody: "Cramped seating"
Nevýhody: "Extreme delays"
Nevýhody: "The attendents only served one round of beverages in Comfort Plus."
Výhody: "Everything was great. Boarding agents time arrival clean planes all good"
Nevýhody: "No luggage and you had 4 hours! And 20 min late. Not good"
Nevýhody: "Free snack and tea and coffee"
Výhody: "We got to our destination"
Nevýhody: "Everything. Possibly the worst airline in Europe."
Výhody: "Direct flight. That’s it."
Nevýhody: "Boarding - via a bus at LHR T3. Comfort - Cramped “ Club Europe” seat with minimal legroom - same as in economy. Food - disgraceful “tapas” dish of literally one scrap of ham, an equally small piece of cheese and half a scotch egg. Crew - disinterested to the point of surliness. Entertainment - none, this being BA short haul (others can manage it but not BA)"
Výhody: "Short flight, uncrowded Embraer plane, easy check in at City airport and easy arrival at Prague."
Nevýhody: "Late departure due to “late arrival of inbound aircraft” - which seems to be the norm."
Výhody: "Got to Prague safely"
Nevýhody: "Old plane. Tired attendants"
Nevýhody: "finding the gate only 30 minutes before eprture in long walk for 76year old man glass of soda for $3.50"
Nevýhody: "Flight was delayed"
Nevýhody: "Have to pay for everything even soda and snacks"
Nevýhody: "Never took the flight because BA would not rebook me on a later flight after delays on their side caused me to miss my original flight, even though there were seats available on the later flight. This cost me a lot of time and money, but BA made out like bandits -- selling my original seat, and then selling out the next flight (because the delay!). Nice rip-off."
Výhody: "Good food great service"
Nevýhody: "The guy seated next to me was too big for his seat and he took up about 20% of my seat. Absolutely disgusting. My seat should have cost 20% less because I did not have access to my full space. Crew should be trained to not allow customers who cannot fit into a single seat to only have a ticket for one seat. The crew identifies bags that do not fit, they should do the same thing with people."
Výhody: "Quick flight, good service."
Nevýhody: "No complaints about BA here! Only thing is that there was a group of rowdy young men who were very loud the entire flight, and I'd wished the flight attendants would have asked them to quiet down. But I really don't know if that's appropriate/part of their duties!"
Výhody: "The crew was very nice. The boarding was fairly organised. That’s about it."
Nevýhody: "I don’t know what the problem was with the air flow but it was hot and stuffy. The flight attendant tried to fix it several times but it was miserable. The seats are extremely narrow. No usb plugs and very little selection of movies."
Výhody: "Not too much"
Nevýhody: "Nearly everything. BA is about 30-40% of what it used to be"
Nevýhody: "No free food even though international flight. Plane delayed on Tarmac. Luggage was left in London and did not make it to Prague until next day."
Výhody: "Almost everythibg was great"
Nevýhody: "The screen wasnt working properly"
Nevýhody: "Forced to check carry on bag upon checking into gate despite being among first to arrive and having proper size. Then saw many with larger bags enter after us. There was room in the overhead bins. Frustrated that no reason was provided for mandatory checking of baggage, especially when having alliance priority status."
Nevýhody: "Missed planned event"
Výhody: "Food and service"
Výhody: "The crew was outstanding."
Výhody: "it got there"
Nevýhody: "how it got there"
Výhody: "Helpful and courteous crew"
Výhody: "BA crew was much better this flight"
Nevýhody: "Crew attitudes"
Výhody: "speediness of boarding"
Nevýhody: "too slow service, it took almost to landing to get offered drinks and sale, crew weren't very efficient."
Výhody: "I made it finally to Prague."
Nevýhody: "British Airways did not have a plane available in timely manner. They were jerking us around with the departure time. They changed the departure time over 6x. The range was zero to 3 hours late. Finally, we departed about 80 minutes late. The blame was on weather but I did not believe them. I looked from the window - weather was fine with slight drizzle and about 3000 ft overcast. Also, the flight to Prague had no food but mostly no drinks no sodas. I'm questioning their business practices when they were asking about 5 pounds for a drink. I will fly with some other airlines next time."
Výhody: "Just perfect ⭐️⭐️⭐️⭐️⭐️"
Nevýhody: "Nothing wrong"
Nevýhody: "I am 6'3" and I cannot find sufficient leg room. The answer is paying additional for seats with extra leg room, is no answer at all. The answer is quit jamming more seats in to a ever shrinking cabin."
Nevýhody: "got to the check-i counter and didn;t realize my ticket didn't include a checked bag. Was charged 65 pounds.---a bit high in my opinion. The disclosure was not at all prominent. Was surprised and disappointed at the price. Also, was never served water during the overnight flight. Am accustomed to flight attendants coming through the cabin a couple of times with water."
Výhody: "Easy flight"
Nevýhody: "No food or even water was available without paying"
Výhody: "Checking documents on entering gate area rather than at boarding time, made for more efficient boarding"
Nevýhody: "Delay in baggage reclaim due blockage in system"
Výhody: "New plane"
Nevýhody: "THEY CHARGE FOR ALL DRINKS APART FROM WATER Tight leg room"
Výhody: "more comfortable than the flight from Seattle - more leg room and larger seats."
Výhody: "Flight nice, crew pleasant."
Nevýhody: "Now have to pay for water and soda! How low can British Air go. Didn't think they were trying to become Ryan Air!"
Výhody: "The airplane was new"
Nevýhody: "Check in Crew and service Unqualified personnel is running the operation I suggest they get some training g from Turkish airlines"
Výhody: "New plane. Adequate comfortable seating. Relatively punctual."
Nevýhody: "You have to buy even water so it feels like a low cost airline."
Nevýhody: "way too much of bad to be listed. But can say for certainty that I will avoid to book with BA in the near future."
Výhody: "Earlier arrival"
Nevýhody: "Not enough room tor luggage, I did not have any, but many people had too much, they were not able to put it in the available space. People should NOT be allowed to take soo much luggage into the cabin. In Prague it took more than 30 minutes to get our bags!!!!The WORST I EVER EXPERIENCED..."
Nevýhody: "Delayed as usual"
Výhody: "The crew were extremely friendly and helpful."
Nevýhody: "Considering there were a couple of empty seats I don't see why I had to check my bag."
Výhody: "Flight was delayed because of no AC, but we were put on another plane and the flight was only delayed an hour"
Nevýhody: "Initial boarding. We stood in line for at least 30 - 45 mins to board the plane"
Nevýhody: "Had to pay for any food or drink."
Nevýhody: "Only food options had to be purchased. Not even coffee was offerrrd."
Výhody: "the crew and pilot were particularly nice and informative"
Výhody: "Boarding and in flight service was good."
Nevýhody: "Getting late."
Nevýhody: "The entertainment system was pretty old, screens weren't great and selection a bit thin...But other than that it was all good."
Výhody: "I liked the nice crew. Short flight from Paris and arrived in LHR little early. Even in economy, seats were confortable. The 1.5 hr Flight was very smooth and short."
Nevýhody: "I can't say that there wasn't anything that I didn't like about this particular flight from Paris to London."
Nevýhody: "There was a loose screw on the plane and they did not detect it until the flight was about to take off! We had a delay -- though not too long, this was preventable."
Nevýhody: "BA lounge sucks big deal! Awful food, full of old and sleeping people, felt like a nursing home."
Nevýhody: "Not having to wait in the hot line. It is terrible that you cannot pick any seat if you buy economy. And the economy seats are tiny!!! The rate for checking in baggage is more expensive than other airlines. Food was terrible: both for dinner and breakfast had plane awful sandwiches . Not traveling iberia again"
Nevýhody: "Nothing !! Thanks for everything"
Výhody: "The crew was amazing"
Nevýhody: "Toilets were extremely dirty. Impossible to use"
Nevýhody: "Phone chargers did not function"
Výhody: "The crew was professional and courteous. USB charger"
Nevýhody: "2 hr delay. Auxiliary battery crashed. Mediocre food. Poor wine. Limited entertainment"
Nevýhody: "WiFi didn’t work. Seats were ridiculously small but it got me to Paris safe and sound, and that’s what matters most."
Výhody: "Good legroom."
Nevýhody: "Disorganized boarding."
Výhody: "Did not have A chance to fly this route."
Výhody: "On time overall, no delays"
Nevýhody: "Boarding was awful and no food at all, it is a 3 hour flight and not cheap but even water cost"
Výhody: "The flight was on time."
Nevýhody: "The plane was in bad shape, dirty and the seats were very worn out. There was no entertainment."
Výhody: "I never got on this flight."
Nevýhody: "I was at the airport more than 2 hours ahead of my flight time. By the time I made it through check in, security, and immigration, I was already cutting it close. A random security check right at the gate made me miss my flight. There were no timely options to re-route my flight unless it was at a fee of over >$2,000. Horrible, stressful, experience."
Výhody: "Crew for business class was much better than Economy, Nice menu."
Nevýhody: "No entertainment, I know is a short flight but still there should be at least an internal wifi with movies to be seen on PAX devices."
Výhody: "Overhead storage was generous. Being able to check flight progress while in the air."
Nevýhody: "They charged us for two aisle seats, and then reassigned one of us to a middle seat with no notice. With advance notice, they were unable to provide a meal that would not contain bell peppers, to which I am allergic. On the plane, both meal options contained bell peppers. Surprisingly, the ingredient lists were not available to flight attendants or passengers, and we were only aware of their presence because of seeing them, or having my allergic reaction (which I did) after avoiding the visible ones. The passenger in front of me put his seat in full recline for the entire 10 hour flight, including about 30 minutes when the seat was unoccupied. This put his seat about six inches in front of my chin and made it impossible for me to view the entertainment screen. It also made it difficult to get into and out of my seat. Several of the toilets had clear fluid covering the floor. I did not want to know is this was water or something else. Although our connecting flight in Miami went from gate E21 to gate E30, it took two hours (and 3,000 steps per FitBit) to get there because of being required to claim our luggage, leave security, recheck the bags, and then re-enter security. Our tickets did not provide for TSA-PRE despite having provided our known traveler number in advance. Many notices and directions were only available in Spanish. As they are based in a Spanish speaking country, this is perfectly reasonable, but their services are marketed to English speaking countries and it was a problem for me as a predominantly English-only speaker."
Výhody: "Me gusta el servicio, la comodidad del idioma.. y la puntualidad de los viajes.."
Nevýhody: "Yo me sentí mal con la displicente atención del auxiliar de vuelo. El no quiso ayudarme a poner mi equipaje de mano en el compartimiento encima de mi asiento. Dijo que si el levantaba esa maleta el podía dañar su espalda.. y el seguro no lo atenderia.. le dije al señor que yo había solicitado asistencia.. pero el dijo que para otra vez, pusiera mi equipaje en carga.. un pasajero vecino de mi asiento al ver la negativa actitud de ese señor.. levantó mi equipaje y me ayudó. Yo soy viajero frecuente de Iberia y se que una mala actitud no hará cambiar mi preferencia."
Výhody: "The cabin crew, the overall flight conditions."
Nevýhody: "No entretainement and flight information available."
Výhody: "On time, boarded quickly, smooth.food was decent. Beautiful new aircraft that actually felt fairly spacious (all relative of course)."
Výhody: "The AA Tampa crew need to train the IB crew on customer service"
Nevýhody: "A porter checked our bags at the gate without asking us whether we were traveling beyond London, so the bags were never transferred to the transatlantic flight nor did they arrive in SF. It wasn't necessary to check them because there was plenty of room in the overhead bins when we got on the flight. We immediately asked a flight attendant to help when I realized they might not go through and he said he spoke to someone who caught and tagged the bags to go through, but it still didn't happen. It would have been easier if he had just brought them to us on the plane. Another women's bag was taken with all her baby supplies and bottles in it for a 16-hour travel day. Very frustrating for all of us."
Nevýhody: "Entertainment Screens did not work. Charged for drinks."
Nevýhody: "Al llamar a Iberia(horas antes de nuestro vuelo)para informarles que por llegar a Venecia a bordo de un crucero y este no poder entrar a puerto en hora por motivos de la neblina y por esa razon no poder llegar en tiempo nosotros al vuelo,nos dijeron que no podiamos volar con ellos desde el vuelo de Madrid al otro dia a Miami y solo nos ofrecieron otro vuelo para 3 dias despues y con un precio bastante alto,conclusion que siendo una compania tan reconocida poco nos ayudaron, por no decir practicamente en nada,"
Výhody: "short flight, on time"
Nevýhody: "indifferent crew"
Nevýhody: "No ability to do online checkin both websites were not working."
Výhody: "Food was delicious and good variety!"
Výhody: "I flew business class: the crew and comfort was great; the food was pretty good."
Nevýhody: "Boarding was horrendous: they have the whole flight stand and wait to board! In Madrid, they called to initiate boarding and we stood for 15-20 min before anyone moved at all; business class was then called, and we ended up standing another 15-20 min in the jetway before being ushered into the plane! Even in business class, the entertainment system was poor it's difficult to use and my system froze entirely on the way to Madrid. It worked on the way back, but the selection was relatively limited and poor."
Výhody: "Small, easy airport. Less picky security than some."
Nevýhody: "Older, more worn-out plane."
Výhody: "I am of average height -6 feet- and my knees were touching the seat in front of me. Not comfortable but not too bad either."
Nevýhody: "Boarding was extremely chaotic."
Výhody: "I thought almost everything about the flight was great (lots of leg room, courteous staff, nice entertainment, short flight even arriving slightly early."
Nevýhody: "The only thing that I wish was different was that they had a vegetarian food option available"
Výhody: "The extra leg room in the exit row. In spite of the fact we had to pay extra for it, it was well worth it. The crew was courteous and professional. The flight was on time."
Výhody: "Everything was pretty good"
Nevýhody: "The seats were kind of tight."
Výhody: "Pleasant crew"
Nevýhody: "I think they should offer complementary water"
Nevýhody: "We were in JFK for over 24 hours being lied to and being promised that our flight to Madrid although late would leave that day. We were changed from boarding door to boarding door, we were told that there were no hotel rooms available in New York that they could place us in and told that they were testing a plane and as soon as it was confirmed it could fly we would be on it. At approx. 1am or a little after we (the passengers) from the flight were located at boarding door 7 and they brought an Iberia plane right by the windows in hopes that we would be put at ease at the sight of a possible flight only to find out that there are no flights out of JFK after 1am. The lies they told and or lack of truths was very frustrating"
Výhody: "Fast boarding."
Nevýhody: "No air conditioning.no help with making connecting flight/customs. Staff could not speak english."
Výhody: "Staff, entertainment, food and the plane itself were all good."
Nevýhody: "Leg room not great, but better than most planes."
Nevýhody: "Horrible from beginning to ending."
Nevýhody: "Felt like a sardine in a can."
Výhody: "Lots of leg room, comfortable and very nice staff."
Nevýhody: "See Above. There was a 2.5 hour delay. I was worried I would not make my flight to Vigo, but I did"
Výhody: "Quick, comfortable flight. Lovely crew."
Nevýhody: "Food and beverage only available for purchase, nothing complimentary. No entertainment."
Výhody: "Flights were on time"
Nevýhody: "Business class service, there were no pre flight drinks served. There was no entertainment."
Výhody: "Quick pickup of baggage."
Výhody: "I liked their service and warm nature of the staff."
Nevýhody: "The flight was delayed one hour and 23 minutes so that affected my connection from LA to SFO. My bag couldn't reach back to SFO and I had to run to catch my flight in LA after a 12 hour flight."
Výhody: "The food was decent, and we arrived in Boston in time."
Nevýhody: "The 8 hour flight had no entertainment. There were screens but the movie system was not working. Furthermore, there was never an announcement over the intercom about it nor did the airline apologize in any sort of way. I had to ask the staff what was going on. But the airline/staff just swept it under the rug. I will avoid Iberia flights from now on."
Nevýhody: "the flight over LAX to Madrid was horrible. An old plane, both my husband and I had broken seats, no screens, and no charging capability. The flight from MAD to LAX was much better with a newer plan. I would however, not fly with Iberia again, because the out bound flight was so awaful. So average rating is okay."
Nevýhody: "had a booked flight from madrid to gatwick, london and connection the next day at 11 am to Tampa US. We were at the airport at 1500. Flight was supposed to board at 1820 and leave at 1850. When checking the board, the flight's boarding was anticipated to 1810. We were at the gate at 1815 and there was an electronic sign signaling "boarding". However there was no personal, no line of waiting passengers and no plane. Upon checking we were told that the plane had already left. (this was at 1828). The only way to make our connection in london was a flight to Heathrow later with BA. Then we had to get a taxi to get to gatwick. Will never fly Iberia again."
Výhody: "Smooth flight, great crew service, excellent movies selection, adequate meal service. Most importantly, no lost or late arriving luggage."
Nevýhody: "Nothing. Everything was excellent."
Výhody: "Boarding and crew was ok. Aircraft also not bad. But five hour delay with little communication or compensation."
Nevýhody: "5 hour delay. Communication"
Výhody: "Helpful crew. Quick flight."
Nevýhody: "No gate assignment until right before boarding. Chaotic,especially when you don’t know the airport or airline."
Výhody: "Seats were slightly more comfortable than Ryanair."
Nevýhody: "Not making us bounce between gates 3 times because they didn't know where the plane was going."
Nevýhody: "A mechanical malfuntion caused our takeoff to be over 2 3/4 hours late. I had a scheduled 4 hour layover which wasn't enough and missed my USA connection. Had to pay another $2500 x 2 for return flight to make a wedding Same happened on arrival. 2hr delay Going back in 2 weeks. Trying Europa Air"
Nevýhody: "Nicer behaviour from crew, smile is easy."
Nevýhody: "Did not get to board my flight."
Nevýhody: "Was an hour late."
Nevýhody: "We had a 3 hour delay! I must be compensated"
Nevýhody: "Less delays"
Výhody: "Vueling is a great airline - very hip and cosmopolitan. The crew was young but intelligent, hard-working and helpful"
Výhody: "The crew is great"
Nevýhody: "The seats doesn’t move forward nor backwards"
Nevýhody: "Chaotic under staff and poorly organized. Forced to rush and nearly miss flight despite being at airport well in advt"
Výhody: "Boarding was good, crew was great. Seats were comfortable. I dropped my cell phone on the plane when I left and the stewardess held it for me. Absolutely saved my night and I’m so grateful to her. All my information about my apartment were on it. I’m not sure what I would have done had it been lost."
Nevýhody: "The coffee wasn’t free."
Nevýhody: "The flight was 1/2 late and hence arriving"
Výhody: "Good but not the delay"
Nevýhody: "The flight was delayed by 2 hours so I missed my coach from Barcelona to valencia and had to pay €34.50 for another ticket can you please try to refund me this money."
Nevýhody: "Website for vueling down which prevented me from requesting refund. Now what?"
Výhody: "Key to long haul flight is keeping everyone happy without forcing them to sleep. On a westbound flight arriving at night you want to get on the target timezone asap, this flight is the FIRST that really allowed me to do that without conflicting with people who don't know how to manage jet lag. The dimmable large windows and comfortable seat make it more comfortable. A/V with 3D map, online lunch ordering, being able to see outside without the bright sun bothering anyone, all worked well. +100 I was skeptical of the a la carte food & beverage service, without any regular service, especially on a long haul flight, but it seems to be much less hassle for stewards and frees up passengers to eat when they want. the food selection was meager and overpriced though. video system worked well, fortunately I found one good one, had all the trick play (replay, captions) so, ok, given meager selection. after 12 hour, people are tired, but few were visibly annoyed or crabby."
Nevýhody: "They didn't have place to put garbage on the airplane, we tried to stuff it in the bathroom once, we just left the rest in the empty seat next to us. Spanish airports don't have good queue management, only two boarding classes, makeshift line. People crowd the gate making it seem like they'r about to get on next confusing the people who actually are next."
Výhody: "When check-in online I was given 1st row seats, as a result I was treated as an excellence customer. Great service."
Nevýhody: "Delayed flight that was a connection and nearly missed my next flight"
Výhody: "Clean, nice crew"
Nevýhody: "More than 1 hour delay"
Výhody: "Efficient boarding and departure. Clean aircraft."
Nevýhody: "Seats are too close together. This is the first time my knees the seat ahead of me."
Výhody: "at the check in. I've been asked to pay because my booking didn't show that I included 1 in cabin bag and 1 ship for each traveler. I had to pay because I wasn't going to lose my flight. I ask you to check my booking please."
Výhody: "Seems they dont care others customers who do not speak Spanish...!!!!"
Nevýhody: "Poor serrvices and attitutes towards other race/ Asian American"
Výhody: "On time professional crew"
Nevýhody: "Couldn’t checkin online due to having an Australian passport, very odd and meant we got stuck in a very slow moving que!"
Nevýhody: "We arrived more than 2 hours too late - this on a 2 hour flight. This can happen - but flight history shows that this flight is too late every day. The seat pitch is the worst of all low-cost airlines in Europe. Also the plane needs a renovation. We are flying regularly low-cost airlines. But non of the competitors is so expensive. Vueling can’t be recommended."
Výhody: "I presume that because I'm old they treated me special even though I didn't request any special help."
Výhody: "I give high marks to Vueling in all regards, except one. See below. Otherwise, they were efficient, courteous, and it was a very positive experience."
Nevýhody: "When we arrived at our seats 29E and 29F the seats were taken. The flight attendant asked if I would like to move to row 32, the last (and worst) row of the plane, which has no window, so that the people in my seats could sit together. I thought she had to be joking, but she wasn't. These people need to get a SERIOUS reality check. It's like going to a restaurant, ordering a filet mignon steak, and then waiter comes out and says "we gave your filet mignon to that person sitting over there, but here's a MacDonalds hamburger for you. And you will still be paying for the filet. Will that be ok?" No. It's not ok. Only an airline would try something like that. This behavior is unacceptable in every other business. Stop doing this now!"
Nevýhody: "I was told that my carry on luggage was too big for the overhead bin and had to pay 35 euro. The flight attendant attempted to fit it in the bin and it fit just fine. So thanks...I paid for something I didn’t have to."
Nevýhody: "Couldnt get to Barcelona to board the flight.... any flight."
Nevýhody: "No space between rows, tiny seats. Even on a short flight the very limited space was exceedingly uncomfortable"
Výhody: "On time"
Výhody: "There were assistants guiding me through the check in process."
Výhody: "The personnel was pretty nice and we arrived on time."
Nevýhody: "I have never been on a plane that crowded, there is not an inch to breath..."
Nevýhody: "Late boarding. But the crew was very nice and accommodating"
Nevýhody: "50 mins delayed with no apology."
Výhody: "staff, aircraft, service."
Výhody: "Not one thing"
Nevýhody: "The airline staff from check-in to dismissal were a big mess. No info, no help upon cancellation....Nothing."
Výhody: "Nothing, I was no allowed to check in online, at kiosk and was told to wait in line while employees did not address my concerns, was stuck in a line behind an irate customer for over 40 minutes and missed check in closing the flight by 3 minutes while I did not have any bags and I was forced to buy a new ticket with cash at office for following day at airport and extend my hotel and miss my group meeting in Croatia."
Nevýhody: "The entire experience, employees did not listen, the counters were not manned, I was blocked by an irate customer who missed his flight the previous day . I was in line over an hour to check and was not allowed to check in before they closed my flight at 5:23 behind a customer who was yelling. I spent the next 3 hours yelling in Spanish trying to get rescheduled o a flight, was forced to pay in cash and file a form . Not great help when there was about 200 people in the customer service line"
Výhody: "I liked the price."
Nevýhody: "The flight was delayed by about 30 minutes, the boarding process is a cattle call worst than Southwest Airlines and upon requesting a food item and a drink, I was told the sandwich wasn't available only to see two of them on the other cart, and they had the nerve to offer me a warm €10 mini bottle of prosecco. And lastly, the crew was either aloof or extremely new. I've flown Vueling three times in my life. This was the worst. I guess you get what you pay for."
Výhody: "I didn't take the flight so there was nothing to like"
Nevýhody: "I booked the flight at noon. The flight left at 12:30, so the check-in counter was already closed because it was an international flight. I wanted to make a booking for the 29th, not the 27th... bookings shouldn't be made after the counter has already been closed. British Airways said that they didn't charge my credit card but I just checked it and it was definitely charged."
Výhody: "We got to our destination smoothly and a few mins early."
Nevýhody: "The seats and space on the plane were extremely small, there was no space to breath or sit. The seats did not recline back. There were no complementary drinks. The shuttle to the flight had way too many people. We had to print our boarding passes before checking in or we would be charged 15 Euros."
Výhody: "The onboard food for purchase has lots of good selections They have a good price."
Nevýhody: "The way they board. They have one big long line. Then they heard you down stairs and in to a bus and then you have to board by stairs again. Have they heard of jet ways. The space between seats is minimal."
Nevýhody: "The landing was horrible"
Výhody: "Ample bag space"
Nevýhody: "Cramped seating"
Výhody: "Main door closed 10 minutes early; fast luggage retrieval in Prague"
Nevýhody: "flight was delayed by 4 hours"
Nevýhody: "I was ripped off! I booked a flight for 3 passengers and paid. An email came through requiring I add additional information for my two companions within 48 hours or their flight would be cancelled and NO refund. I have the app and requested text notification, whereby nothing came through. The flights were cx and I had to book 2 new ones or fly alone. When calling to dispute, I could only email. The phone number was not international. The email rely denied a refund. I requested to escalate the dispute but Wasnt ever connected to that individual. In Paris, I attempted to reach the claims dept and was told to email them or call customer service but don't speak Spanish so got no where. Out 267$."
Výhody: "Flight was 30 minutes faster than schedule"
Nevýhody: "Info about snacks and duty free purchases on board."
Výhody: "That it was on time"
Nevýhody: "On board entertainment"
Výhody: "Nothing because I wasn’t allowed to board"
Nevýhody: "More legroom but then I'm tall. Otherwise just what you would expect from a budget airline"
Výhody: "I paid extra to allocate seat upon booking. When I went to check in I was asked to pay for seats again. We then had to sit separately. Upon boarding we were asked to pay £25 each for our hand luggage - even though we fly every month with Ryanair back and forth and have never paid before. Rude staff"
Nevýhody: "Staff could be taught customer service skills. and stop taking more and more money off people but advertise as cheap flights because they arent. We have vowed never to use Ryan air again."
Nevýhody: "Ice is not carried on flights by RyanAir"
Nevýhody: "Don't turn up with a cabin case, it will cost you £20 to have it put in the hold"
Výhody: "Boarding was quick and tickets are very affordable."
Nevýhody: "Seats do not recline. No place to charge phone. No WiFi."
Nevýhody: "Boarding took long time took ages for a coffee . Stag and hen parties very loud and rowdy"
Výhody: "flight efficient and smooth, thanks"
Nevýhody: "My problem was not flight itself, but boarding from T2 in Charleroi (arrived too early and nearly no facility to eat and wait in a decenta way)."
Výhody: "No issues getting on flight pretty straight forward."
Výhody: "Short flight and we arrived safely. Relatively inexpensive."
Nevýhody: "The entire process was chaos. First you wait in a crowd to find out which desk to drop your bags and/or check in. Then you race there with the herd. Then with another herd to the gate. After heading down what seems like a boarding ramp you go outside, then into a holding pen. It’s a giant metal shed that looks like it was made for cattle. Then after standing there for 30-40 minutes, you go outside again to board the plan. On board, there were no amenities, but that was expected."
Nevýhody: "The crew were soooo rude to everyone! Their card machine to buy drinks wasn’t working so they had to take cash but they didn’t have change! They charged 4 pounds for water. Then they were selling scratch tickets AND perfume and jewelry! THEY EVEN SPRAYED PURFUME ON THE PLANE! It gave me such a trrrible headache and made me even more nauseous than I already was from the flight!!! So smelly!!! The seats didn’t recline And my husbands seat was ripped. So terrible all around!!!"
Výhody: "Price, flight crew."
Nevýhody: "The gate was in a sheet-metal hangar outside the terminal alongside the parked plane, no bathroom or seating. We had to line up for the plane outside in the night air for 30 minutes before boarding. We were overcharged for checked baggage."
Nevýhody: "This is my first time to fly with Ryan Air with unforgettable exciting experience. Check in T2A and depart at 'T2B , no flight details ."
Nevýhody: "Horrible experience. Queued on foot at gate for ages including 15 mins waiting on tarmac outside plane in blazing sun. Luggage took one and a half hours to appear after landing. Ridiculous baggage arrangements which seem to be designed to save Ryanair airport handling charges. You take your bag through security as hand baggage which means no liquids but then it’s put in the hold and you have to wait for it on arriving. As usual with Ryanair, maximum inconvenience to passengers."
Nevýhody: "I don't think it was very clear when I made the reservation that paying for a checked bag was only one way. I would like to have some reminder or notification that I had selected only one way. I was surprised to have to pay for the bag on the way back. And it was significantly more than on the website."
Nevýhody: "The guy at the boarding did not know the procedures for a non EU passport and kept me waiting for so long because he had not sure if my visa was real. He did not even check my passport if I had a visa. I paid for priority and ended as a lat person in the queue. Then a woman came and checked my passport and saw the visa and could not see any problem with it. I want to know why did a pay for priority services if the person at the boarding does not even know anything. Is the company going to reimburse the company for the time waiting and bring the last one?"
Výhody: "Plane has more leg space than other commercial lines I’ve used."
Nevýhody: "Expensive baggage fees for no cabin baggages. Non sense carrying baggages up to the plane door for them to pick and send below."
Nevýhody: "Delayed at Stansted due to Donald Trump"
Výhody: "Nothing. They treat people like animals."
Nevýhody: "The hidden fees, the service, the constant delays without reason or apologies, the filthy planes, just terrible overall. Will never fly with them again. Pay more and avoid this airline."
Výhody: "Low cost"
Nevýhody: "Passengers treated like cattles. Not prepared at all"
Nevýhody: "Boarding was not convenient, a lot of walking outside and standing near the plane. We were not offered just water for free. The worst thing: husband and wife with one checked in bag and one carry on bag can't board together, should board in different time."
Výhody: "Not much"
Nevýhody: "Had tickets with reserved seats. Check-in counter opened only shortly before flight. I checked a bag at the counter (not at the gate) and was surprised to learn that the fee was 40 Euros instead of the expected 25. We were marched outside to stand for 15 minutes before anyone was permitted to board."
Výhody: "No pude abordar por un error de la gente de atencion al cliente y despues viaje por otra aerolinea pagando nuevamente mi pasaje"
Nevýhody: "I used my carry on suitcase for a Ryanair flights in Brussels and for multiple other flights with other airlines and had no issues. At Ciampino they told me my bag was too large and forced me to pay 50 euro to bring the bag on. I explained to them I've had no problems prior to this flight and they did not seem to care. I won't be flying Ryanair again."
Výhody: "Cheap prices"
Výhody: "If you just need to hop across countries and can get by without knowing your seat or without a big bag, take Ryan. They’re reliable and you get exactly what you pay for."
Nevýhody: "You’re not going to like it if you don’t like to get nickled and dimed to death. Check in and print a boarding pass before you get to the airport...it’s 50 quid if you check in in person!"
Výhody: "Flight boarding was delayed but arrived on time to the destination. Cheap flight"
Nevýhody: "No entertainment or free snacks/water. Flights were cheap but you can't cancel them, just modify the reservation. I bought the return flight to a different airport by mistake but i was not able to cancel"
Výhody: "Cheap flights - that’s about it for the positives.."
Nevýhody: "- Clear policy to split people up unless you pay for seats. They. Seem to deny this but it’s as obvious as it gets. Makes boarding much slower as people try to switch seats - They check in 50% of hand luggage bags on every flight - why not offer the chance to check in small bags for free up front rather than make people scramble for valuables after being forced to check in hand luggage - Very poor seats - uncomfortable and cramped"
Nevýhody: "Flight was delayed."
Nevýhody: "Having to pay extra for everything!"
Nevýhody: "Staff at the check-in desk was rude and condescending."
Nevýhody: "The flight did not fly out of the airport I selected thru kayak. I missed my flight because I was unable to make it to the correct airport in time. I will NEVER use Kayak again."
Nevýhody: "I had to miss one of the legs of my trip to Dublin due to connection problems and struggled to find out if I could reschedule the flight. In the end I resorted to simply missing it and booked elsewhere as there were no tickets available on either Ryanair or your site.Ryanair need to be more accommodating of people who need emergency contact."
Nevýhody: "Complete chaos at the airport, with no real queue. Just had blobs of people crowding around counters with no indication of which one to got to if you needed to check in, print a ticket, or check a bag. No one was available to answer questions about which counter to go to, and when you finally waited and got to a counter, the attendants were very dismissive and rude."
Výhody: "After struggling with the baggage for 10 min they finally let us through and of course the bag fit."
Nevýhody: "Made us shove my bag into the compartment and made a scene in front of everyone. I will never fly Ryanair again. Worst way to treat guests."
Výhody: "Not much after having to pay 200 extra euros"
Nevýhody: "We had to pay the normal check in fee (50 euros per person), this one was on me, since I didn't pay enough attention, I don't get why it has to be 50 per person though. We also got to pay 100 euros for our luggage (two carry on bags that had no issue in other airlines). To our surprise, the bags didn't fit in the metal cage they use to size baggage. We ended up paying since we had to fly but then when we were boarding we saw other passengers with the same bag size as ours, so this was really upsetting."
Nevýhody: "The crew is not welcoming, cramped seat, long line and force to check in my bag and paid 50euros."
Výhody: "Fast efficient service"
Nevýhody: "Some times cold crew"
Nevýhody: "We purchased our tickets through Kayak. Ryanair website was not accessible to add luggage and check in. On the check in counter, we were not allowed to check in because they claimed that we had to check in online. We contacted the Ryanair desk to solve the problem, and we showed them that we are not able to access the website to check in. Eventually, they forced us to buy brand new tickets or we would have missed our flight."
Nevýhody: "Don't even get water on flight pretty cheap"
Nevýhody: "Airport staff not professional, No customer service, the airline is not customer service oriented. I will never fly Ryanair ever!!!"
Nevýhody: "Printing my boarding pass at home to make sure I didn't have to pay a 50 euro fee. It's hard enough to do it right before you leave, but we couldn't print anything for the flight back to Brussels."
Výhody: "The plane landed safely, but a bit rough."
Nevýhody: "Paid €80 for 2 bags, then the agent told me that I could have saved over 50% if I had prepaid. It would have been nice to know that. The seats were incredibly cramped, even though I am not tall. The plane sat on the runway for about 40 minutes."
Výhody: "Cheap flight Friendly staff"
Nevýhody: "Cabin was pretty cramped, no leg room No entertainment Food N/A"
Nevýhody: "Flight delayed by 7 hours"
Výhody: "First time on Ryanair. Probably ok if you are 25 and have no checked luggage. If it's only marginally more expensive, travel with another airline."
Nevýhody: "Rude personnel. Charge additional for printing my boarding pass and for my luggage, more than the price of the flight"
Nevýhody: "Big unadvertised feea. You end up paying much more in the end & feel like you're trapped in a scam after you bought the tickets. See examples: - to print out your boarding pass at the airport -to check EVEN ONE bag -to get a cup of water - multiple small inconveniences & lack of service on every front, even compared to other stripped down no frills carriers Delays! Cheap seats with an ad for food purchase plastered on the back seat in front of you. Repeated attempts to sell extras - food, drinks, jewelry, perfume up & down aisles by embarrassed flight attendants Bad service & total disrespect for & misunderstanding of their customer and even their own employees. It's unbelievable. Skip this airline!"