We had a family traveling to SFO without wearing masks and I have to repeatedly request the flight attendants to ask them to wear their masks. It included elder people to children coughing and sneezing and my seating was amidst them. I had to request the attendant to find me an alternate seating, which turned out to be less comfortable, but better than my allotted seat.
I needed to change my flight and your company made it extremely difficult. The customer service for kayak was completely UNSAT.
Everything was up to date. Their is no issue. We expect your airline will be one of the best. Try to have more flights to different destinations. It will pay you more for your success.
Never let me on flight bc of Covid requiremrnts
Výhody: "Having social distance space to take a nap"
Nevýhody: "I sat in the middle seat of the middle of the plane and the staff kept skipping me during meal and drink service because they assumed the other side took care of me. So that was annoying. I had to keep flagging them down."
Nevýhody: "Crew on flight back to philly not as helpful"
Výhody: "Very pleasant and comfortable flight."
Výhody: "Flight attendants were very polite."
Nevýhody: "The seats could be more wide."
Nevýhody: "I bought my seat assignment in advance, and they did not give me this seat on the plane. Before boarding, I asked at the gate if my new seat was a window--which is what I paid for--and they confirmed yes, my new seat was a window. Turns out, it was not, it was a middle seat. I asked a flight attendant to relocate me to a window seat, which she kindly did, however this seat was quite uncomfortable as I was seated next to a large gentleman who probably should have been required to purchase two seats. Overall, there were two issues with Qatar Airways during this trip: they did not give me the seat I had requested and paid for, and then lied when I asked if my new seat was a window."
Nevýhody: "Good flight"
Nevýhody: "Best flight ever and I recommend to have it again in the future"
Nevýhody: "Crew needs more booster, perhaps? so they can share some smiles and warm gestures like what we experienced during flight from Singapore to Doha. Ability to choose kids' meal 24 hours before flight. we don't know the avail menu, hence we ordered on outbound only, unable to change afterwards."
Nevýhody: "Delayed flight for no apparent reason"
Nevýhody: "Delayed by 1 hout"
Výhody: "In-flight entertainment choices."
Nevýhody: "It was a long flight, frequent offers of snacks and drinks would’ve been great."
Výhody: "The comfort of the plane"
Nevýhody: "The staff at Atlanta International Airport were terrible; not customer friendly. The supervisor at the check-in counter needs to be replaced. I am not one of your frequent flyers but travel internationally. However, based on his attitude I will think twice to select Qatar as my choice of airlines."
Nevýhody: "Qatar airline is one of the best ways to fly!"
Výhody: "Friendly crew"
Nevýhody: "No alcohol served"
Nevýhody: "Lights did not work, so diner was guessing whats was in the tray"
Výhody: "Short 4 hour flight, full - not one open seat Yet, the crew was super nice and efficient."
Nevýhody: "During check-in, I observed inconsistent application of rules with respect to hand luggage. My carry-on and laptop bag combined were 12 kgs and was told that I had to pay excess baggage fees. While, there were quite a few people on the plane whose hand luggage was clearly above 12 kgs."
Výhody: "It is so far a cut above the American carriers. There’s no way to compare them, because Qatar Airways is so far superior. The seats are far more comfortable and larger, the amount of legroom is far superior, you have much more personal space, and the craft is cleaner. Flight Attendants are fantastic! They provide excellent personal care, and are there for everything. They are supremely polite and courteous, and bring things in mediately. Very often anticipating your needs. This is what flying used to be like on United and American. But those people have completely forgotten what service is. Qatar is a 5 star airline. United and American, to my view, are 2 star at best."
Výhody: "Nice airplane, great crew."
Nevýhody: "Beef stroganoff was terrible"
Výhody: "all are nice"
Nevýhody: "nothing but avoid bread"
Výhody: "Service is courteous, both on the ground and air. Food & entertainment was top-notch as well. Enjoyed my flight, again on Qatar!"
Výhody: "Very polite and friendly crew. Very helpful."
Nevýhody: "Did not have the duty free item I wanted in stock"
Výhody: "The service is Top Knotch!!!"
Nevýhody: "Wasn’t much music to choose from..."
Výhody: "Stewards and Air hostess were great. The food was served well. The flight was kept clean and had a great entertainment system. Overall it was a great experience."
Výhody: "Food excellent. Great movie selection. Very nice dreamliner. No complaints"
Výhody: "Flight crew was quick to provide food and drinks but quality of the food was not as good as Emirates."
Nevýhody: "-carry-on did not fit on center overhead compartment unless I put it side ways, which then takes up space for other passengers. Same carry-on suitcase fit nicely on Emirates airplanes. Basically, carry-on overhead compartments have been made smaller on purpose or by engineering error, and this makes me not want to fly Qatar airlines again. Less food options. I went to the Gally and they only had kitkat bars for food. Emirates offer fruit, sandwiches, and many choices at ALL TIMES of the flight for economy class."
Výhody: "The in flight service was good"
Nevýhody: "The time it took to get the baggage. It took over 2 hours"
Výhody: "the crew as more customer friendly, and it appeared they really take care of customer, not just put some words on paper."
Nevýhody: "i have requested the child meal on the web site and also requested the seat preferences, however when i boarded the flight, i came to know that they have only honored the seat preferences but not the food. on the serving menu, the veg option was available but we informed that the veg is available only if we have requested it on the web site, i had to survive with add-on food but not the real meal. crew were struggling to serve food for us."
Nevýhody: "There were no food choice when the cabin crew reach my seat all run out"
Výhody: "I like everything about the flight"
Nevýhody: "Everything was ok"
Nevýhody: "The flight from Sao Paulo to Doha was canceled which delayed our travel by 24 hrs. With the baggage being mis-labeled from Rio we almost lost our bags. the crew was not communicative and the entire experience terribly stressful."
Nevýhody: "my flight from Boston to Doha was deleyed and Qatar Airways have no arrangements for the passengers at the airport, I spent more then 15 hours in the transit on those chairs, there was no help provided by the airline"
Výhody: "Like your six seats in a business class row compared to Emirates, Air India and very awkward seats of Etihad. Qatar business class staff also tad better than others."
Nevýhody: "The food options were good, but twice our family could not get the items we wanted as they ran out of them."
Výhody: "This airline cares about service and customer care. My son was not feeling well and they attended to him and made sure he was feeling good. They even suggested taking him to the clinic at the airport, yes the airport has a medical crew on site to treat passengers."
Nevýhody: "Seats are crammed like US airlines. Not much leg room. But still far better than flying any US airline."
Výhody: "attentive crew food was good"
Nevýhody: "old entertainment options little space to move about"
Nevýhody: "Two meals served. Too many chicken options, so alternates quickly ran out. Also first drinks were served 3.5 hours after boarding gate opened. No drink options at boarding gate."
Výhody: "Seats in Business Class are heaven. You get quality rest. Very spacious. Food is good but should have option of healthy sides (steam or sauteed vegetables dor example). On board crew very helpful and polite with a minor exception"
Nevýhody: "Food is good but should have option of healthy sides (steam or sauteed vegetables dor example). Too much potato. One flight attendant with an attitude can affect overall experience. Not sure if because of inexperience or just the wrong way to approach customers. I could tell this person was struggling trying to be genuinely nice. Complicated process to upgrade from economy to business"
Výhody: "Good service from cabin crew"
Nevýhody: "Seat is quite small compared to other flight"
Výhody: "Every thing"
Výhody: "One of the best flights in the past 5 years! 5 gold star service!"
Nevýhody: "Wonderful friendly and helpful crew and check in staff. Excellent food and service. On time departure and arrival. Help with bags during the check in process."
Výhody: "Great service"
Nevýhody: "Seat comfort"
Delta’s customer service is great! Due to blizzard my travel was affected, they took this into consideration and changed my flight over text support
Flight was smooth. Captain was polite and reassure our safe flight. Made it home 15 min early too!
Výhody: "Crew was amazing and super professional. The seats were trash. Very uncomfortable"
Nevýhody: "Better seats in the plane? Is that possible to change? Lol"
Výhody: "Crew were great. Cookie was good. Seat was comfy to sit in upright."
Nevýhody: "Leg room was poor, flight was overcrowded, seatback wouldn't recline, there simply isn't enough width to the seats in the middle of each row. This should be a perk to balance the perk of a window on one side and extra leg room in the aisle on the other."
Výhody: "Social distance and crew was very nice."
Výhody: "One flight attendant was adamant about a passenger across from me, covering his nose AND mouth during the flight and constantly checked to make sure he was following the rules."
Nevýhody: "The safety instructions portion of the flight was not thorough. They just held up the large card and stood there. No true demonstration which was important to me as I was sitting in the emergency exit row."
Výhody: "Smooth flight early arrival crew was excellent"
Nevýhody: "Nothing I enjoy delta"
Výhody: "Delta is doing a great job keeping everything calm and clean during this pandemic!"
Výhody: "of everything."
Nevýhody: "travel time ...ahahah ...."
Nevýhody: "More choices for the meal menu"
Výhody: "The crew was very attentive. The food, excellent for coach class; we even had a welcome cocktail. We even managed to take off early."
Nevýhody: "When you travel in the coach class, you know you won't get a much comfort but the seat was acceptable and I had more legroom than expected."
Výhody: "pilot was great... made the landing at key west seem easy!"
Nevýhody: "Flight attendants seemed to really like their jobs!"
Výhody: "We got home safely! The crew was great and generally cheerful despite less than great conditions."
Nevýhody: "Lots of delays due to weather, which I get. The plane was small and old and stuffy with too close seats."
Výhody: "compared with other airlines they were just OK"
Výhody: "Amazing crew and seating. Worth the upgrade to premium."
Výhody: "The crew was excellent, friendly, and efficient."
Nevýhody: "The most difficult part was boarding and deboarding due to some of the passengers not listening to the guidance of the crew."
Výhody: "Crew had pleasant personalities.. not stoic annoyed faces"
Nevýhody: "People should wait their turn getting off the planes “Wait until the seat in front of you is empty,” says the elementary school teacher .."
Výhody: "It was quick"
Nevýhody: "Horribly shaky. Thought I was going to throw up. The male flight attendant came off as rude. Just happy I got off the plane alive because it was rough"
Výhody: "Boarding time, and timely departure"
Výhody: "Good service this morning"
Nevýhody: "All good"
Výhody: "Although the weather was sketchy and the flight was delayed about 2 hours, the actual flight was much smoother than forecasted."
Nevýhody: "First time I've experienced a boarding procedure that seemed disorganized."
Výhody: "The short duration of the flight and punctual arrival. Better seating with more leg space in Airbus than in the horrible Boeing 467- 400."
Nevýhody: "No headsets distributed so I couldn't listen to film program. Crew rather impersonal. I'm dreaming of an airline that uses functioni g loudspeakers during boarding. Nobody understands acoustically which zone is being boarded ( not only a Delta issue)."
Nevýhody: "Chinese Eastern did not try to help and solve my problem."
Výhody: "Delta - best airline"
Nevýhody: "Airbus - entertainment systems never work."
Výhody: "Immagration was fast and organized didn't take long to move through customs. Quick and smooth"
Nevýhody: "Very slow to load and unload. Not sure how I always get a middle seat in the far back. Basic economy is basic."
Výhody: "Complimentary beverages."
Nevýhody: "Chicken and pasta for dinner"
Výhody: "very nice and willing stewardesses"
Nevýhody: "tragic little place for legs, lack of space"
Výhody: "Direct flight to Prague ; crew was very courteous and apologetic for being late"
Nevýhody: "The seat could not recline (26F) and for a long overnight flight of 9 hrs it was very uncomfortable"
Výhody: "Great service. Smooth flight. Funny flight attendants. No issues boarding or deplaning."
Nevýhody: "Food wasn’t great. What’s new?"
Výhody: "Staff, service, options"
Výhody: "The longer leg space"
Nevýhody: "Again, I can not understand why the airlines have to narrow the seats so much..."
Výhody: "I can’t make it in mexico city on tuesday, wednesday’s performance had to be cancelled and we need to pay the cancellation fee 11500 mexican pesos of the studio and musicians"
Nevýhody: "I can’t make it in mexico city on tuesday, wednesday’s performance had to be cancelled and we need to pay the cancellation fee 11500 mexican pesos of the studio and musicians"
Výhody: "Everything was fine—no worse, but no better. Delta crew could definitely learn a thing or two from Southwest. I haven’t been on a flight with Delta where the crew seemed happy."
Výhody: "The crew at gate were amazing. I showed up without my immigration paper. The literally ran me to immigration to get a replacement and ran me back to the gate having the flight delayed minimally. I am incredibly grateful for their quick and efficient response,"
Výhody: "Travel got delayed by an hour but we were satisfied by the crew and food"
Nevýhody: "The delay of the flight. Not sure on the reason"
Nevýhody: "Staff not attentive to customer needs. I asked for a blanket and the stewardess never came back to me."
Nevýhody: "Basic economy has way too many restrictions"
Výhody: "Decent selection of in-flight entertainment. (The entertainment unit was sub-par to allow full enjoyment.)"
Nevýhody: "Older plane had undersized, non-responsive touch displays so passenger behind felt like a woodpecker. Also, retrofitted to provide in-seat power with metal box under seat in front of you makes it very uncomfortable for window passengers who don't have space to stow bag under seat in front of them or for their feet. (Uncomfortable on a long flight.)"
Výhody: "Layout of aircraft."
Nevýhody: "USB port barely accessible. Also, it didn't seem to work."
Výhody: "Service from the crew."
Nevýhody: "Quality and comfort of seats. Quality of food. The TV screen was from the 80s."
Výhody: "We flew a plane that had 2 row seats. I booked that for my daughter and me as well as seats ahead of an exit so we would have no one behind as. Great seats and they reclined quitea bit. We were very pleased."
Výhody: "Everything went smoothly"
Nevýhody: "Not anything"
Výhody: "The food was good and the staff was competent and friendly. There was a large choice of inflight entertainment (but the sound was mushy)."
Nevýhody: "Although more comfortable than most, the seats were cramped (for 10 hours). Boarding was delayed 30", but we did not take off for 3 more hours. I really don't know why. It felt like the NYC MTA: poor communications. The boarding process required an avoidable half hour of standing in lines."
Nevýhody: "First day our flight got canceled 1 hour before leaving the airport. No good explanation given. Planes were landing and departing from Columbus just our flight got cancelled which made no sense. Over the phone no one was really helpful. Very bad experience with Delta"
Výhody: "I found the seating to be to cramped on such a long flight. The person in front of me reclined back and the distance between my knees and his seat was just about an inch. I'm not s big guy on height or weight so I was quite uncomfortable. Other then that everything was great."
Nevýhody: "Cramped seating"
Výhody: "The flight was delayed, and delayed again, and finally delayed to 18 hours after original takeoff time. I was rebooked on a flight for the following after, and that flight has been delayed twice so far. Never again will I fly Delta."
Nevýhody: "That I never made it to my destination"
Výhody: "The boarding process was very well done. Gate agent and flight attendants on top of their game. This is how it is supposed to be done. Thank you."
Výhody: "The pilot was funny and flight crew was friendly."
Nevýhody: "What I didn't like was out of their control!"
Výhody: "GRU to ATL to LEX - all was fine. The plane from GRU to ATL was one of the nicer jets I have ridden in. The ratings above reflect my overall trip of going to Sao Paulo and returning to Lexington, even though the first part had to be re-booked on United."
Nevýhody: "LEX to ATL to GRU did NOT happen because the LEX flights were delayed to the point of missing the ATL connection. While Delta re-booked me on United, my flight arrived 3 hours later than scheduled (so transportation plans had to change), my bag did not successfully move from the Delta flight to the United flight (and was thus delayed in getting to GRU) AND once the bag was received, 4 shirts had been stolen. While a delay/theft claim has been filed with United, this could all have been avoided if the Delta flights had been on time."
The Lufthansa flights were great, but the booking process was horrible. They (Lufthansa) rescheduled my flight booking (with no explanation as to why), The new itinerary did not allow a long enough layover. So when the first leg was late I missed my next flight. They automatically rescheduled it, but tried to send me to a different destination. Told me that was OK because it was not far away. I had to insist on the original destination. The Lufthansa online check in process was terrible to navigate Your Priceline web site was unable to find my reservation when I clicked on "My tours". When I called for help, she found my reservation, but told me there was no way to add it to "My tours". What use is signing up for an account if it doesn't work?
I flew Tourist priority, it was great. The Indian vegetarian food was delicious.
The flight was canceled for no reason and never heard from them. Luckily Germany has an excellent train system to get us to Frankfort.
Výhody: "The crew were very professional. There was a very difficult passenger who was very rude to the stewards and I thought they coped really well. I was sorry to see them treated in this way."
Výhody: "Good crew, comfort and timing"
Nevýhody: "I got what I expected"
Výhody: "Always polite and accommodating. The seats are very comfortable and roomy. it was a pleasant quick flight"
Výhody: "Even though it was economy class, I was able to sleep because it was very comfortable."
Nevýhody: "Not sure, I slept the whole flight."
Výhody: "Nothing. It didn't happen."
Nevýhody: "Flight to Frankfurt from Denver could have been on time so we would've made this flight to Prague."
Nevýhody: "The bathrooms really needed more care in this trip, VERY different from my trip to Brazil."
Výhody: "The crew was great. Very friendly and provided excellent services. I was surprised that they serve food (a cheese sandwich) and drinks for a 40 mins flight. That would have never happened in the US"
Nevýhody: "We had to take a bus to get to the airplane from the terminal, which was no big deal. The bus driver was a little rough though."
Výhody: "Nice crew members. Even though it was a short flight, they served a snack and drinks."
Nevýhody: "Lufthansa lost my luggage. Still waiting in my hotel."
Nevýhody: "40 minute delay in departure due to late arrival of incoming aircraft."
Výhody: "Once again the crew was great and helped me find a place to stow my carry on since I was in the emergency row. The snack was also very tasty."
Výhody: "The crew's efficiency and friendliness"
Nevýhody: "Having to fly to Germany to come to San Diego"
Nevýhody: "Frankfurt Airport check lines too long. Only half of security checking stations opened. Hundreds waiting in line and the lines moved too slow. After passing the long lines of security checks, you come to passport checking stations. only 1 out of 3 available stations is manned. Again, lines too long and barely moving. Probably many missed their flights while waiting to go through passport checks. We lost almost 2 hours between security and passport checks. Airport personnel were unfriendly, they did show any care towards the hundreds that are herded like sheep in long lines. They could have eased this backlog of people by manning all their available stations but they did not. Will try not to go through this airport in the future."
Nevýhody: "It seems like my gluten free meal request did not go through. But I must admit it, It could also be my fault"
Nevýhody: "We were advised upon check in online that we could check in but if we needed additional carry on items (1 was free) we had to pay a secondary fee. When attempting to do that online we were unable to, even though it showed the price to do so online was cheaper than the price at the gate. They made us fully check these bags once we got there and we had to pay $40 instead of the 15 or so it stated online. We had to be shuttled to the aircraft and had to wait because the first bus was closed by the operator. We had to wait until the second round for the bus to come back. During the flight the pilot did not mention any turbulence however during the entirety of the flight, including leading up to the landing of the plane, we experienced extreme rocking of the plane back and forth ( I’m aware that this does occur during landings while loosing elevation but this was an extreme case of that) and caused my colleague to get motion sickness which neither of us ever get on flights. I am very dissatisfied with this flight and operations of the airline company."
Nevýhody: "Didn’t like the food"
Výhody: "Crew was nice."
Nevýhody: "Late departure. No entertament .poor duty free on board , no tabaco / alcohol as promised on the web / on board magazine Slow service."
Výhody: "One of the crew members was very nice. She made an effort and acknowledged my kids. The rest of the crew wasn't friendly."
Nevýhody: "We were literally the last ones to get food. My child didn't actually get a meal. The only option left was fish, we do not eat fish. Our bag didn't make it. We were assured it will be delivered same day. It wasn't. It was Christmas and we had to drive to another airport to get it otherwise we would have been left without the luggage for the entire holidays, our gifts were in it. We had to spent time away from our family and drive 2plus hours to get the bag."
Výhody: "1. I like the plane and the comfort of my seat. 2. I was pleased to find my luggage in Athens as Lufthansa was the only airline that in the past twice had misplaced my luggage and had to wait for one day to get them. 3. The flight arrived at the scheduled time and going through the airport , security to my connection was especially easy. 4. The sandwiches also at the airport were tasty."
Nevýhody: "1, It isn't really a 100% complaint because I'm also responsible. As I was waiting for the dinner to be served it took more time and I felt asleep watching a bad movie, so I missed dinner when I finally woke up. This is the reason I have no opinion about the food. My sole complaint is about the general practice in all airlines that they serve first the slim minority that does not eat meat. Democracy means that the majority should be served first. Unless the airlines consider the vegetarians as some kind of sick people! 2. The crew didn't offered us enough liquids during the flight and the excuse that they didn't wish to disturb our sleep is too lame."
Výhody: "Comfortable seats, good leg room, pleasant staff"
Nevýhody: "We were late arriving in Prague and then waiting for my luggage only to realise after waiting till the very last luggage THAT my luggage was left in Frankfurt and I didn’t get it til 21.00hrs - totally ruining my plans for my first night in Prague!!!!"
Výhody: "very professional cabin crew"
Nevýhody: "The overhead bins are way too small, and they ran out of the vegetarian dinner option. There are no longer air controls for each seat, and the plane was quite cold."
Výhody: "Comfortable and clean planes. Flight was on time. Free drink!"
Nevýhody: "Check in with checked baggage required an agent. As with almost every flight in Europe, boarding was chaotic, not following zones, priority or people requiring assistance/gate agents did not enforce the boarding rules."
Výhody: "On time"
Nevýhody: "General boarding should be by zones or rows and not first come first serve."
Výhody: "Great flight crew, very friendly. Was just slightly alarmed that my friends and I never once had to show ID or passport to get onto the plane, especially given the current turmoil in europe. otherwise, enjoyed the flight and will fly more"
Výhody: "Crew was friendly. I enjoyed the choice of entertainment. Food and drink were fine."
Nevýhody: "I wish we had more leg room. It was so crowded and I could barely move!"
Nevýhody: "Lufthansa never treats Prague as a destination almost always off stand, it never does this to a internal German flight always late arrival frustrating"
Nevýhody: "The second flight they board us then left us on the bus in the parking lot for 25 minutes breathing airplane fuel."
Výhody: "Very efficient, clean and comfortable."
Výhody: "Over the length of the 9.5 hour flight, my time in the Economy class was that the crew were professional, courteous and especially helpful. There is a magnitude of difference between the attitude and professionalism of this airline over any American airline I have flown. In the future, Lufthansa will be my first consideration."
Nevýhody: "Delays in departure from Hamburg. Lack of information, directions or assistance with connection."
Výhody: "When in the air crew attentive"
Nevýhody: "Late boarding after allowing priority customer to board, Crew then took ages to start to finish boarding and taxi , Plane sent to furtherest runway, Made little time up,"
Výhody: "Very comfortable sleep Crew attentive"
Nevýhody: "Food not worth the first class ticket"
Výhody: "Again the friendly crew."
Nevýhody: "The snack at dinner. A simple sandwich would be better instead of the heated pizza and large sandwich they did give."
Výhody: "Great service, great friendly crew and great food!"
Nevýhody: "Addis airport is a disaster, Really long queues and badly organised, Our flight left 20 minutes late and in turn made our landing 1 hour later. The flight attendants on Ethiopian air are very lazy, they dont respond to the service button been pushed, and their English is not that good,"
Výhody: "In flight entertainment, food good, wine free."
Nevýhody: "Economy seats a bit tight when passenger in fron reclined."
Nevýhody: "Boarding was in organizes."
Nevýhody: "Very long lines while checking in"
Výhody: "Everything was totally fine but nothing was noteworthy."
Nevýhody: "Plane was a little old and uncomfortable."
Nevýhody: "Blankets needed to be washed"
Nevýhody: "No exaggeration: The crew rolled a beverage cart in front of the restroom while I was in there. I couldn't leave for about 4 minutes The food made me vomit. That's why I was in the restroom when they blocked me in My headset jack was broken. 500 movies aren't worth anything if I can't hear them"
Výhody: "Plane, amenities, crew, flight...all 5 *s"
Nevýhody: "Travelers should be aware getting around that terminal is counterintuitive and not efficient at all....Gate was crowded and confused....I don't understand the point if it's design....also not the place to exchange money...use ATM's"
Výhody: "Nothing to like since it was cancelled"
Nevýhody: "This was a very long day and when we were told the flight was cancelled and we should rebook there were 350 people being handled by 3 airline personnel and no organization or info was available to all of us in line. It took over an hour to get to talk with someone and then we had to wait for another half hour before we could get our voucher for a room and breakfast after having no dinner! Really bad, but the next day we had an easy flight, just got to our destination late and missed several tours we had booked."
Výhody: "Nice crew and comfortable plane"
Nevýhody: "The vegetarian meal was the worst we have had on an airplane. The main course was just rice with some kind of red sauce and the rest of the meal was just poor quality vegetables and fruit. the breakfast served everyone was poor too."
The flight was good, no issues to complain about.
They need more staff to work at check in desk or change flight hours. There were 2 flights of LATAM at the same time and other 2 flights near my flight hour so the line to check in were too long and it didn’t move fast. I understand that now they take more time because they have to check many papers because of COVID-19. But I nearly miss my flight. I barely arrived to the gate 5 minutes before departure time! And obviously this things leads to delay.
No option to reserve a better seat. I was allocated the last seat in the middle in the last row at the back of the airplane. Completely full airplane, which again made me nervous due to COVID-19 risks of getting infected. Crew was very efficient, though.
I had my seat reserved since the day I bought my tickets(3 months in advance) and even after checking my seat confirmation on the same day of my flight they changed my seat during the check-in. I have a broken foot and was accompanied by another person. I had to fly in a seat that was not appropriate for my broken foot situation and without my companion next to me. This airline does not respect its customers.
Výhody: "The middle seat empty AMAZING!"
Nevýhody: "Bigger glass for wine !"
Výhody: "All good"
Nevýhody: "To drop the bag was very messy"
Výhody: "All the staff was great."
Nevýhody: "I was trying to upgrade for business and the front desk told me Can only be done 24 hours. What diferentes it makes if I paid in front desk or by the phone?"
Nevýhody: "They don't come around with drinks very often on LATAM. We bought our startup supply at the airport. First drink round was two hours into the flight."
Výhody: "The crew was very warm."
Nevýhody: "Seats very tight."
Nevýhody: "the cabin and seats are old and seems dirty"
Výhody: "Crew was good"
Nevýhody: "Seat not comfortable"
Výhody: "Neat, polite and orderly. Great food!"
Nevýhody: "Not much."
Nevýhody: "Strange use of curtains upfront during flight. I was asked to check my carryon for free to help out with boarding, but then had to wait longer to get the bag in baggage claim. It was the last bag of my checked bags to show up. Checked carryon bags should have a higher priority to return."
Výhody: "Friendly and correct cabin crew."
Nevýhody: "Leg space. There was very little leg space. One hour before the flight departure they were already announcing 'last call' on the airport screens."
Výhody: "This non-stop flight was wonderful. The aircraft is comfortable, the whole flight was smoothly, even though it's fifteen hours flight."
Výhody: "Seats were fairly comfortable. Almost all seats on planes are tightly crammed together."
Nevýhody: "More options of TV shows to watch."
Nevýhody: "They lost one of my bags. Amateur and inefficient company. Avoid at all cost."
Nevýhody: "I couldn’t fly because at check in they asked me to pay for my 2 luggages and I couldn’t afford it so they let me out of my flight and now they don’t want to return my money. Worse airline I’ve ever seen. I’ve been flying international for 20 years and never saw a flight you have to pay for Luggage"
Výhody: "Not much I can think of"
Nevýhody: "Undisclosed charges for bags and a check on that lasted over 30 minutes and my entire family ogn6 people were scattered throughout plane with absolutely no effort to put young kids next to parents"
Nevýhody: "After getting off the shuttle to board the plane via stairs, men at the bottom and top of the stairs both stopped everyone and refused anyone to board. We were stuck on the tarmac for around 2-3 minutes. No entertainment options during the flight. No free food. Only water."
Výhody: "Crew good, disembarking slow."
Nevýhody: "A drink and/or snack."
Výhody: "yo tenia comida kosher y no me la dieron"
Nevýhody: "Look for alternatives. This airline used to be good, but they grew too much and now is really bad. Overall experience was very bad. Evaluate low cost competition. Today they are much better than LATAM"
Nevýhody: "offering some free snacks and soda (3 hour flight, other than water, everything else is charged). An online entertainment system that actually works."
Výhody: "The entertainment options were good, my device connected immediately, and the movie started right away (while the boarding process was being completed)."
Nevýhody: "More vegetarian options in the menu."
Nevýhody: "The temperature should be a bit warmer"
Výhody: "I liked the person I was sitting next to"
Nevýhody: "It was fine, but they scattered my group of six all over the plane because we didn’t pay for special seats"
Výhody: "latam airlines only wants your money, if you miss your flight they will book your seat to someone else, you will be stranded, and they will not reschedule or refund. i now live in the airpot and I sold my car for this and I just want to die now"
Nevýhody: "less ignorant/greedy management"
Výhody: "They were very kind!"
Nevýhody: "Probably the space we need more room, so we could stretch our legs and be more comfy!"
Nevýhody: "I've flown a lot of different business class flights in my time and these are the narrowest I've ever seen. I am not overweight but I felt very restricted in these seats. Add to the narrow seats is the design of the seat and armrests themselves and you don't have much space at all. No way I was going to be able to work on my laptop in this LATAM business class seat."
Nevýhody: "Lack of food!! LATAM you are doing it wrong"
Výhody: "I liked almost all!!!"
Nevýhody: "The sandwich (cool meal)... The may improve it..."
Výhody: "Said Paulo airport was chaos but flight was great"
Nevýhody: "No entertainment. The airplane seems to be an older model."
Výhody: "The crew was very kínd!"
Výhody: "The seats are comfortable, the attention of the crew is great."
Nevýhody: "1 hour delay with no email or other notification. Flight number changed with no notification until check in. Electronic check in system was not working twice, perhaps due to international minors, had to wait in line in order to check in. The boarding pass for our connection from Rio to Miami was not given to us in Sao Paulo when we had to manually check in. As a result, we had to exit the secured area in Rio to go check in manually again for our connection and then go through security and customs again."
Nevýhody: "Flight delayed well over an hour, Airport stuff unhelpful, Very below average."
Nevýhody: "It was nasty, disordered. Bad experience"
Nevýhody: "Aeronave muito velha, parecia que ia desmontar no ar."
Výhody: "I would fly Latam again, good service and I saved a lot of money"
Nevýhody: "Would like a lil bit more legroom"
Výhody: "Wine and whisky"
Výhody: "Seat was comfortable, as expected in business class"
Nevýhody: "1. Entertaining not working Rebooting didn’t fix it Nobody offered any alternative 2. As the last seat, NONE of my meal options were available. Surely they could hv started fm the back at least once to offset this handicap?"
Výhody: "there was way too little leg room and the seats went back too far. I love LAN and LATAM because the crew and cudtomer service are always EXCELLENT."
Nevýhody: "Standing too long before boarding at 2am!"
Nevýhody: "The flight at first had a 3 HOUR delay do to a "mechanical breakdown". We were told that they were going to bring another airplane from Rio de Janeiro. After the 3 hours passed they were only announcing in Portuguese to board the original plane. They never changed planes or provided a clear explanation to the passengers. Many of us refused to board. This was one of the worse experiences I have ever had. The staff was disrespectful and would not help us. We ended up taking another flight until the following night!!"
Nevýhody: "Company was not able to understand situation and did not offer solution. I lost my money"
Nevýhody: "Latam The website of Latam is useless. The services for people in broadcoast is so difficult that almost impossible (email, facebook, telephone, etc) In my case, i was in Africa and couldn´t change my ticket. My brother had to change it from Argentina."
Výhody: "Staff was nice despite the situation."
Nevýhody: "The flight was cancelled, we were reassigned to a Turkish Airlines flight that departed more than 6 hours later than our cancelled flight, we were given lunch but at a fast food restaurant even when we had to carry along all our luggage (super un-practical). And searching for info on twitter I found out this flight gets cancelled quite a lot."
Výhody: "Affordable prices"
Nevýhody: "Boarding process very desorginized"
Nevýhody: "Waited on tarmac in Mexico Cory for 50 minutes to park the plane"
Výhody: "Crew nice"
Nevýhody: "The flight was delayed more than 6 hours...and they just dragged us along one hour at a time, effectively ruining our day"
Výhody: "Nice and comfy seats"
Nevýhody: "Don’t have long layovers"
Výhody: "Crew was amazing. Seats were comfortable."
Výhody: "Crew was grate, service also grate, movie a+."
Nevýhody: "Food choice could work, in my opinion. So far there is none, even do, what you serve is not bad. Keep up the good work."
Výhody: "The food, the customer service experiencie ,this airlline is the best!"
Výhody: "The plain got to Mexico before time I was traveling premier so the seats were confortable."
Nevýhody: "Normally the crew is really nice .I found this One less attempt . The suitcase didn’t came our first like every time I fly business"
Nevýhody: "This is Aeroméxico’s B-team from Mexico City to LAX"
Nevýhody: "It was excellent"
Nevýhody: "Communication with flight attendants."
Výhody: "Gate staff was nice, proactive and understanding of my situation and they promptly put me on the next flight."
Nevýhody: "The hotel the airline was offering wa a terrible option. I had to book a new hotel with no credit vard and it’s been a nightmare so far. Can’t order food."
Výhody: "I like how the crew treats you even when you are checking in your luggage. They try to be as efficient as possible."
Nevýhody: "During our flight there was not air conditioner. It felt hot inside and short breathing at times."
Výhody: "from LA,to Juadalagara mexico the time was,to close to,get,the,next, flight, it takes to much time to get to next flight,so we missed the fliight.an they had us ringing a road. from here to there .they bags were thrown in a different shut they said it was going to be, number 7 it was thrown on number 5 wend none of personal set nothing. so does the resen we miss or flight .so we had to stay in Mexico for two day in mexico whit out the company given us any hospitality for us to stay."
Nevýhody: "so overall it was a haraval company to flight we"
Nevýhody: "AeroMexico had the longest layover of my life. I had to wait 17.5hrs at the airport both on the way there and back"
Výhody: "The business class amenities were amazing. Food was great and service was great."
Nevýhody: "Flight was delayed, the plane too small and unconfortable"
Výhody: "I like they that they actually serve a small meal on board and the inflight service much better than US airlines. Service in the air is excellent!"
Nevýhody: "Ground service not the most efficient. Especially rude was the darker complexion lady in charge of boarding the flight at the counter on NOV 19 at 12:35 pm flight from Miami to Mexico City. She needs to be repremended or closely observed on her customer skills. I fly a lot and don’t come across to many like this lady."
Výhody: "Crew was really friendly"
Nevýhody: "We didn’t arrived as planned"
Výhody: "Nothing im loose my fly . Im sick 10 minutes before boarding. When to the restroom. They don't let me fly. Im explained wat happened. They don't return credits for my next fly . I have to buy another ticket. They don't understand when people it's sick."
Nevýhody: "Lost my luggage"
Nevýhody: "Airplane was hot and airless. Tray table was broken."
Nevýhody: "Check in took more than 1.5 hrs. Traveling with two kids an a baby is challenging enough and adding all sorts of incompetente and lack of help makes traveling a nightmare Also crew allocated seating all in diferentes rows which is not acceptable when traveling with small kids. Once we went to the boarding gate we forgot a piece luggage and we ask Assistance after boarding still at the gate and crew told us they could not do anything as they are user of gate space not the owners #WTH"
Výhody: "Everything was great"
Nevýhody: "Horrible customer service and delayed all our plans"
Výhody: "A long story short, I had to check my carry-on bag in order to get sealed duty free liquor through the Mexico city airport. I was able to eventually get the bag checked gratis due to the circumstances. It took half a dozen AeroMexico staff to get there, but I did."
Nevýhody: "i have a 15 hour layover and was told i would need to collect my bag, but in mexico city they just said it would beon the next flight. praying it is."
Výhody: "Loved that they let me board an earlier flight to LAX"
Nevýhody: "Food was insubstantial"
Nevýhody: "Flight was scheduled to leave at 11:00 and was delayed an hour and a half. Changed the departure time 3 times within 1 hour."
Výhody: "Regardless of the problems I had. the ticket agent was nice and tried to find the best situation to please me and my family so we can all board into the same plane"
Výhody: "I like the service overall, am totally satisfied.."
Výhody: "I Like Aeromexico planes. Everything was very good until we landed."
Nevýhody: "Terrible experience. 2 and half hours is not enough time to make a connection. First we waited 1 hour to get to the gate, then 1 hour to get the luggage and then 40 minutes at the connection desk. Nobody cares to organize the process so that passengers won't miss their connections. Aeromexico staff at the Mexico City airport is slow and poorly coordinated."
Nevýhody: "They screwed me on my baggage, they are the slowest, most untrained people I’ve dealt with. Worst check in experience. No matter where you fly, no matter what day you will be delayed. Canceled flights, re-routes .. you name it. Poor customer service to top it off."
Výhody: "No Kosher food option is unfair and not right."
Nevýhody: "There was a 5 hour delay which caused me to miss my connection. After standing in line for 3 hours, They did not get me the same day flight and put me on a Latam air flight and asked me to take the bus to terminal 1. When I spoke to the person on Latam air they said they don’t have a ticket for me and sent me back to terminal 2 via a bus where Aeromexico desks were. I stood in another line for 3 hours! Then they told me there is no flight and they will put me on the next day flight. However they did not provide any help or accommodation for the night I had to stay in Mexico which felt very very unsafe to me."
Výhody: "On time"
Nevýhody: "No comments"
Výhody: "Very little"
Nevýhody: "Every AM flight I've taken has taken off and landed with delay. We sit on tarmac or stand at the gate with no announcements from crew, captain, or gate attendants. Rude and inattentive attendants (asked three times for Screen to be refreshed as it didn't work) and each time request ignored. Inedible food, old planes. Yuck."
Nevýhody: "They had a problem with media system, so this way we cannot see any movies"
Nevýhody: "We fly in 777 plane, but the crew member already occupied all of my overhead baggage space. I need to move two seat back for my bag. I am already the first passenger on board of the plane. That also cost the other passenger think I occupied their baggage space and be not too friendly with me during the trip. The notice board in the airport is confuse, we know the gate and the depart time, but no one show up until 120 min before the plane depart. And finally the plane delay and no information show the plane will delay for how long. Bad information in the counter My handle of the sit is broken I have photo to proof if you would need it, I save it with me. The lighting system in the plane is very stupid or may be the crew don't know how to operate, every time they just turn on all the light no matter we are sleep or not! This is a red eye flight passenger should have a choice to not get disturb, when the light on I need to turn it off every time! And the next passenger don't really know how to turn the light off that always on during the flight! Super bad flying experience. Not comfortable at all. Can't sleep much!"
Výhody: "It's an average flight with so much area of opportunities."
Nevýhody: "The traffic waiting to take off."
Nevýhody: "30 minutes late"
Výhody: "leg room boarding"
Nevýhody: "the 3 :45 hour delay for what they said were mechanical reasons. The food is really minimally acceptable."
Výhody: "Plane service was good"
Nevýhody: "Connection in Mexico city was a horrible experience. More than 2 hours to go thru customs. Seberal people lost connection flights. I will never ever will take this flight again."
Nevýhody: "Worst customer service, ticket reps are rude and lack any kind of sympathy. Flight attendants were rude and inattentive. I will never fly Aeromexico. I will avoid it like the plague. If you can go through another airline."
Výhody: "Boarding and check in was pretty easy and staff was helpful. Food was decent. Flights were ont ime."
Nevýhody: "They had good movies to watch but remote control and headphone jack didn't work well. No USB ports or outlets available. Overhead light didn't move and it was on top of the person next to me."
Výhody: "Friendly staff"
Nevýhody: "food could have been better"
Výhody: "Not too crowded"
Nevýhody: "We didn't know the gate number until after boarding time. We boarded very late. Couldn't get comfortable in the seats"
Výhody: "the food"
Nevýhody: "long trip"
Výhody: "Everything about Premier was excellent."
Nevýhody: "Entertainment screen in first class seat didn't work."