Boarding crew was not the friendliest
Airplane A380-800 is too big, fully booked. Too many people everywhere, which made me nervous due to Covid-19 infection risks. But food was good, and toilets were fine.
Nevýhody: "Only one person in the three row and that was really great flight"
Výhody: "Crew was good but only one thing I don’t know why before landing 30min crew starting collect blankets and headsets it’s making me so upset!"
Výhody: "the seats in couch wwere the narrowest we have experienced! Very uncomfortable and difficult to get out of"
Nevýhody: "Better seats and the bathrooms were incredibly small. some of the lights did not work"
Nevýhody: "No comment"
Výhody: "Brought me to liberty. The Kingdom of Thailand. Great Airline. Reasonable Price. Excellent treatment at Dubai international airport. TSA was also good at Liberty International Airport."
Nevýhody: "Long boarding lines at Liberty International Airport."
Výhody: "Good meals, comfortable seat with fantastic entertainment options."
Výhody: "The crew was amazing and their service was very attentive to customers."
Nevýhody: "Not having crying infants onboard"
Nevýhody: "The seats were so uncomfortable , the leg space was too small ."
Výhody: "Yes I like the services and then you will have good stuff for goods"
Nevýhody: "Keep employees have to give excellent service & smiles to passengers"
Nevýhody: "All was ok just didn’t sleep to well on the long 8 hour flights"
Výhody: "Everything was excellent."
Výhody: "All ok"
Nevýhody: "Sray bathrooms often."
Výhody: "Emirates always is outstanding service and comfort even for a Economic ticket, but...."
Nevýhody: "This time I had problems, I was in the seat 71 of A380 and I realized it is the worst seat to receive boarding service, I always was the last to receive food, so the fish option was “sold out” ... bad experience"
Výhody: "The food and service was great."
Nevýhody: "Boarding for priority was a bit slow."
Nevýhody: "Airport helpers at both airport are not dealing properly. Newark wheelchair employees were demanding for big money as tips. Why money is charged to use trolley to move luggage????"
Výhody: "I liked everything! Excellent service. Great food, entertainment, and flight. Nothing went wrong. Thank you!"
Výhody: "For a 15 hour flight the crew made it comfortable"
Nevýhody: "The restrooms were non functional by the end of the flight"
Výhody: "Comfortable seats, nice crew, good entertainment selection"
Nevýhody: "The boarding process by bus transfer in Dubai was quite long and convoluted. The food options were limited and overall low quality"
Výhody: "The relaxed environment and the crew are amazing"
Nevýhody: "There is always some passengers that drink a bit more than they should but.... there is nothing we can do with it"
Výhody: "Only thing I liked in this flight was food."
Nevýhody: "Starting from boarding this flight was a problem. we had a infant(18 month old) sleeping in our arms as the flight was at 3:30 Am and was delayed by an hour. There was not priority boarding for elderly and people with kids. We had to wait in queue holding our carry ons as well as the kid. As we were last in boarding it was hard to find a closest spot for our carry on. Crew would not respond for about 10 mins or so( not during take off or landing) this was during mid flight when there was no turbulence(seat belt sign was off). We asked for a veg meal instead of baby food as our kid eats solids and she does not like instant baby food's. We requested this when we booked her ticket , she was not even given food luckily we had some milk powder and water bottle. Really bad experience with Emirates"
Výhody: "Food, entertainment choices"
Nevýhody: "Despite premium price, seat selection was not available unless you pay extra; Family of 4 dispersed and given only middle seats except one aisle seat; But that seat couldn't recline. Complained and asked how A380 seat with 16+ hour flight wasn't reported earlier. Crew admitted there's a log about seat 63C (EK215 DXB-LAX Jan 7) but Airline chose to ignore it! Crew was apologetic but was offering me free drink (almost seemed like bribe). One of the checked bags torn when we collected it at LAX; Overall, pretty bad but most annoying is the fact that they nickel & dime for seat position and lot of families were spread all over (not just mine)."
Výhody: "everything was perfect i really enjoy my flight with Emirates i recommend everyone to fly with Emirates best experience ever"
Nevýhody: "I could not pick my seat in advance. It wasn’t clear while booking that this was the case with emirates. I could only pick my seat when online check in was allowed."
Výhody: "My third time with Emirates. This time on an Airbus A380 from Prague to Dubai. Simply put, wow! Everything about this aircraft and flight was outstanding, from the aircraft itself, to the crew to the in flight service and the comfort of the seat,"
Nevýhody: "Can't think of anything. Really."
Výhody: "Staff was excellent. Food good. Great choice of movies."
Nevýhody: "Bigger and more comfortable seats."
Výhody: "Decent food, real utensils, free wine, excellent entertainment system, free limited wifi. Try finding that on a budget airline"
Výhody: "I am very tall and was given the emergency row for comfort.....A+++++"
Výhody: "Extremely quiet plane since they placed people in front of the half empty plane. Great plane food and internet access, limited to text but still incredibly useful to text people from the air."
Nevýhody: "The connection in Dubai was horrible. The 30 minute bus ride is so ridiculous. It's very difficult to even find the Business Class Lounge. No greeters. No signage. Terrible service. Even pajamas are not provided in Business Class --- unlike on Qatar Airways."
Nevýhody: "worst crew i have ever encountered in spite of repeatedly calling them they just completely ignored my calls served me wrong food and when i said i needed a veg meal they said they could only serve if it was pre-booked when i showed them my pre-booking details on my cell they agreed to serve me one. Very disinterested crew in serving the guests badly managed from my early, also the pizza slice emitrates serves is a non veg pizza its clearly written on the box preparation may include eggs fish etc.. and they did not have any substitute for the same. Multiple passengers kept on disturbing me and asking me to shift my seat even when i was sleeping and the crew did nothing about it because of this experience i would not choose to fly emirates again"
Výhody: "- Excellent entertainment. New movies in various languages."
Nevýhody: "- Crew not very attentive with infant and infant needs (i.e. bassinet). - Only 2 full meals and 1 snack for a 15 hours flight. First meal (breakfast) was served about 2-3 hours after take-off. Flight took off at 10 am so perhaps first meal should have been lunch. - Heard another passenger requesting veg. meal but crew said they don't have any extras and only serve special meals for those who request before. For a flight in which 60-70% of passengers are Indians, some extra vegetarian meals should be available (for those who do not know how to book it in advance)."
Výhody: "First time flying in double decker plon"
Nevýhody: "I would have been happy to receive points for travel on star alliance"
Výhody: "Great airline and excellent sevice"
Nevýhody: "Checkin associate at SFO was rude and told me that only light baggage is allowed in the plane during borading noticed several passengers with larger bags and sometime two bas as well. I was told I can only take one bag. This caused me to change my plans on what I can carry on my two small bags. This is also the reason why had to take a small handbag to keep everything I needed. I lost this bag at New Delhi airport. Had I been allowed the the standard tote and a laptop bag I may not have needed the extra hand bag and may not have lost my items. Emirates associate is partailly responsible for my lost items."
Výhody: "check-in process was efficient"
Nevýhody: "food should be better quality"
Výhody: "Spacious, great service, amazing entertainment selection. Food on the return leg from Dubai to Seattle was bland and not tasty. Uninspired. But the leg to Dubai from Seattle is great food. Very tasty"
Nevýhody: "the vegeterian option was missing in lbreakfast and lunch"
Výhody: "Great staff and in flight entertainment"
Nevýhody: "Other passengers..."
Nevýhody: "The overall experience and lack of response to rectify missed connecting flights, damaged luggage and overall bad customer service for an airline that wants to advertise its pride and attention to service. Much can be improved."
Výhody: "Everything.Comfortable seats very friendly and accommodating staff.Prompt limo service to and from airport.No hassels"
Výhody: "Dubai lounge was superb, excellent crew."
Nevýhody: "cramped business class seats. the 2-3-2 seating is disappointing for the price. Boarding announcements were confusing. we were told to be at the gate 30 mins before flight but when we got there 45 mins before they were already displaying final call which was quite stressful."
Nevýhody: "Be sure to take your own water bottle with you on this long 14 hour flight. Both directions it seemed that the company approach to beverages was to serve as little as possible, perhaps to keep people out of the bathrooms. But the cabin air was so dry I could barely swallow at times one way drinking only what was provided, but the other way I noticed that my jet lag was greatly reduced when I carried and consumed an extra liter or two above what was provided. At one gate the security crew asked me to dump my water, but I had a small empty bottle with me that I could fill up at the spigot near the bathroom on the plane as needed."
Nevýhody: "The plane was very messy and not well kept throughout the flight. The fight attendants expressed levels of frustration with passengers as if we were bothering them. Me and the the passenger next to me lost picture during a movie that were watching and had to have our monitors reset."
Výhody: "Very friendly Crew Good Food Fantastic entertainment options"
Nevýhody: "(a) Trying to mislead and make me check in my carry-on by saying my laptop bag and check-in bag were not allowed. I had to stand my ground."
Výhody: "Service of the cabin crew was great considering how crowded and full the flight was."
Nevýhody: "The luggage distribution at Dulles was a nightmare. Took us 30 mins to find out luggage. Was very disappointing"
Výhody: "I was upgrade to first class, which was nice. Excellent services as usual with the added benefit of being in first class which is nice and special."
Nevýhody: "The Venison main course was over done, which was a shame as everything else was spot on."
Deplaning by row groups due to covid was a joke - we were then crammed into a bus to the Munich intl terminal. Wifi did not work at all on the 9 hr flight.
Nevýhody: "We had a three hour departure delay in Munich"
Výhody: "easy boarding. crew was nice."
Nevýhody: "terrible seats. no tv or chargers."
Výhody: "The flight was only about 1 hour. Everything ran smoothly once we took off. The crew was very good, providing gate information for connecting passengers."
Nevýhody: "It would have been better if we had departed on time. I don't remember why there was a late departure but it made it difficult for some passengers to make their connecting flight. My husband and I hurried to the gate for our flight to Washington, DC but that flight left late, too."
Výhody: "Flight was on time both ways."
Nevýhody: "had to pay for wine- first time in 25 years of flying international and it was very expensive flight, oh well, will skip Condor next time"
Nevýhody: "Arrived late due to bad weather in Houston, about an hour late."
Nevýhody: "Food was not edible. Everything else was good."
Nevýhody: "flight attendant gave me a meat sandwich when i asked for the vegetarian option due to my vegetarian diet and i became sick because of this"
Výhody: "I liked that the attendants rushed through a beverage service with the little time they had - didn’t make it to us, but they were trying their best and I very much appreciated their effort."
Nevýhody: "The boarding process is poorly controlled and kind of unpleasant"
Výhody: "The service and the airplane"
Nevýhody: "Nothing at all"
Výhody: "Lufthansa is great."
Výhody: "Loved the flight. Definitely better than Swiss which is what we flew in."
Výhody: "Overall. Lufthansa is one of the top airlines in Star Alliance"
Nevýhody: "Seats in economy class. The pouches in from of the seats do not stretch enough. It is difficult to place two books!"
Výhody: "Great service as always"
Nevýhody: "Took off late."
Nevýhody: "Our original flight, one day earlier, was canceled 10 minutes before boarding."
Výhody: "Flights to/from Prague are generally late and we missed 2 connections in 1 week"
Nevýhody: "Connection. Ft from Prague was 2 hours late and there was no connection. We missed our dinner with dear friends that we rarely get to see."
Výhody: "Clean plane.."
Nevýhody: "I was very upset that from Kuwait to Frankfurt I paid in sir net but the speed was very bad . It's not fair to pay 15$ for that it's not fair. And I ask my money refund! And again they saying that speed is very good for watching YouTube and video streaming! Why Lie?? IT IS NOT FAIR!"
Nevýhody: "Flight was cancelled, Lufthansa was not able to reschedule the same day."
Výhody: "You can't beat the German's at efficiency. Awesome!"
Nevýhody: "Houston isn't their hub and I have to put up with United."
Výhody: "Good service.good movies.Good food."
Výhody: "New plane, nice seats. Typical Lufthansa."
Nevýhody: "Strict weight limitations for carry on luggage. Go British Airways if you have large carryons. Lufthansa is militant about luggage weights."
Výhody: "service on luthansa was delightful"
Výhody: "Drinks and great stewardesses"
Nevýhody: "No phone charger."
Výhody: "Quick boarding"
Nevýhody: "Flight was slightly delayed. We had to hustle in Munich to make our connecting flight (so we thought) to IAD. It turned out the flight to IAD was also somewhat late so in the end all was well but we had less than an hour to make the connection and it was a bit fraught."
Výhody: "Great food!"
Nevýhody: "No entertainment"
Výhody: "Good space between seats"
Nevýhody: "Old and loud plane, especially loud and shaky on taking off"
Výhody: "Lots of food for such a short flight."
Nevýhody: "I did not go because i canceled my flight and am still waiting for my refund since 23 May. I will probably never use Kayak again. Not happy... far from satisfied. ~AC"
Výhody: "Flight was uneventful, which is what you want!"
Výhody: "Fell aslep right after takeoff"
Nevýhody: "Delayed flight"
Nevýhody: "They change the gate for transfer last minute"
Výhody: "I liked the process this time because I didnt miss the flight (unlike last time when lufthansa workers denied us to go to the front of the line at passport checkpoint) IN PRAGUE CHECK IN PEOPLE WERE WONDERFUL!"
Nevýhody: "Nice crew"
Nevýhody: "Lufthansa cancelled my flight on November 23rd a few hours prior to departures because their pilots went on a strike. When I called and asked if they would rebook me the lady on the phone said that she could rebook for a trip that had two layovers from 2pm(Prague time) to 8:30pm(NYC time) for the 24th of November (thanksgiving). When I asked her if there was anything else she said that was the soonest flight she could find. When I checked my self I found and booked a flight for the 23rd. When I called back they refused to give me a refund."
Výhody: "I like the friendly crew. They give refreshments at no charge on a 40 minute flight and get it done in time."
Výhody: "Food/drink choices and portions were very generous on our long haul flight over the Atlantic into central Europe from the west coast of the the US. Efficient boarding. Lots of entertainment options as well."
Výhody: "the trip from osaka to frankfurt was excellente. the people of the crew woho serve us, were excellent. Thanks for karen kern and her colleague First time i drunk a nice wine."
Nevýhody: "the trip from frankfurt to sao paulo wasn't so excellent. there was a difference. Unfortunatelly, lower."
Výhody: "Quick straight forward"
Nevýhody: "No entertainment at all"
Výhody: "The crew, food and entertainment were good."
Nevýhody: "I could not even cross my leg. The coach seats are ridiculous and because of that, I will not book on the airline again. Sorry, coach seats should be an option for everyone, not just someone the size of a 9 year old. I'm only 5'2" and 120 lbs."
Výhody: "Great crews, great amenities, good food. Best flights I've been on in a long time."
Nevýhody: "Economy seats are tough after 10 hours. But thats what I paid for so no issues."
Výhody: "These guys gave me a positive and energetic vibes . Unexpected great food , the atmosphere was uplifting and positive, thank you. I had 5 connection before in the same week, but this one was very memorable"
Výhody: "The flight was very good."
Výhody: "Entertainment was good. Food is above average on economy, free wine and beer."
Nevýhody: "Star Alliance Premier members cannot get a Premium Economy without paying."
Výhody: "Service was good. In flight selection of movies, music, tv etc was good. Flight camera was cool. Got a snack and drink in a 50 minute flight."
Výhody: "We were given a free meal (sandwich) on this short duration flight. I thought that was a nice touch."
Nevýhody: "The boarding process wasn't very smooth."
Nevýhody: "I wanted to check 2 bags, even though you only get one free checked bag for economy international. The desk agent at check-in wouldn't check my second bag and didn't know how much the fee even was for the second bag. She was not exactly pleasant, which might have been because it was 430 in the morning but still. I just ended up carrying on two pretty big bags. The crew ended up gate checking one for me in Frankfurt which was nice. But I would have paid not to carry that dumb thing around with me through the giant Frankfurt airport. Other than the one desk woman in Prague, everything else was good."
Výhody: "Crew service was excellent. I would recommend Lufthansa to everybody."
Nevýhody: "Considering the length of flight we received o.k. refreshment."
Not the first time we have experienced defective entertainment system on this trip. It should be upgraded.
Výhody: "The crew from Kili to DarEsSalam was tired. A fresh crew worked from DarEsSalam to AMS and they were great."
Nevýhody: "The boarding process was chaotic. The passengers in the first boarding group had to fight through the crowd because there were no boarding lanes."
Výhody: "The crew was professional & friendly"
Nevýhody: "Food was terrible honestly, entertainment system didn't work on 1st flight."
Výhody: "I was sorted on Row 3 and the drapes kept hitting the back of my head."
Nevýhody: "Move the drapes a few more inches back."
Výhody: "Professional crew. Good simple check in."
Výhody: "Great crew."
Nevýhody: "Ran out of business class meal. Substituted a Econ class."
Výhody: "Boarding was quick and flight was calm"
Nevýhody: "The coffe and breakfast."
Výhody: "Reasonable space in economy class seats"
Nevýhody: "Staff hurrying us up 40 minutes before departing and threatening to take our bags out of the plane in case we didn’t board then. I had to leave my coffee and run."
Nevýhody: "Flight 2 hours delayed, started boarding but had to wait on line 10 more minutes on boarding ramp for plane door to be opened, upon landing in Dublin had to wait on tarmac for anther 15 minutes for stairs to arrive and be connected to airplane. Then had to wait another hour for checked luggage...."
Výhody: "Crew was amazing. They adjusted the seating arrangements so there was an empty seat in every row to give passengers more space. Very thoughtful and much appreciated. They served delicious meals, snacks, and water. They provided headphones, blankets and pillows. They took very good care of us."
Nevýhody: "There was no wifi on flight"
Nevýhody: "They check for everything in the counter as if it was a low cost airline. If you go a kilo more over your baggage allowance you have to pay 100 eur. And for your cabin luggage you only have 12 kg that they check you twice and they have security staff at the airport specifically check in this."
Výhody: "Crew was nice and friendly"
Nevýhody: "Airplane so uncomfortable. Food horrible. Not even available for one of us what we ask for on what was offered. Bad taste and not what can be on a that length of time flight."
Nevýhody: "Faultless handling of weather delay, causing missed connection and flight transfer. A well oiled machine, thank you."
Výhody: "Nothing to mention"
Nevýhody: "Crew was rude when I asked if there was a vegetarian option for the snack. I did request special meals for the trip. Even if they did not have a vegetarian option, they don't need to be rude!! Boarding was ridiculous. we were supposed to form a line and wait. Would have been a lot better if they boarded by seat numbers. Also they made me check in my fairly small and light carry on bag resulting in its contents arriving broken!"
Výhody: "short, sweet and to the point. 1+ hour flight is usually an easy hop."
Výhody: "Nice people and good service"
Nevýhody: "Not much"
Výhody: "Light snack and complementary wine"
Nevýhody: "Having to change my seat to accommodate a rude belligerent passenger, who had taken my seat, refused to move until spoken to by steward. She then made my flight a nightmare, until I let her sit in my aisle seat. Even then she was not satisfied, she abused me the whole flight damaged the screen so I could not use it until the steward fixed it. Demanded that I except any and all alcohol to give to her to drink. When I am tea total she then continued to abuse me. I asked the steward to move me he just shrugged his shoulders and said there was nowhere else. This is definitely my the worst flight I have experienced."
Nevýhody: "Flight was delayed, landing at vce took an additional 10 minutes due to no one at the jet way. Luggage service was very slow"
Nevýhody: "Check in at Berlin was extremly slow. Staff was very unprofessional and not very friendly."
Výhody: "Was happy to pay extra 45.5 pounds for laugages which was hidden"
Nevýhody: "Not happy to pay extra money for my case"
Nevýhody: "Nothing special"
Výhody: "Easy flight; loved the crew and their friendly customer service. Great food, kept everyone hydrated and fed."
Nevýhody: "The movie options, as well as music and TV options were limited. There were no electrical outlets."
Nevýhody: "KLM lost my luggage during the layover. My luggage didn't arrive even after the next flight to Prague. Customer service wouldn't give me any idea what flight my luggage would arrive on, nor would they tell me what time my luggage might be delivered to me."
Nevýhody: "KLM staff in the Prague airport were some of the rudest humans I have ever met. So incredibly uncaring and outright mean."
Nevýhody: "The movie selection did not seem extremely varied."
Nevýhody: "infotainment was down. Lost my luggage the flight was delayed"
Výhody: "The aircraft felt clean and quite spacious (decent legroom). Cabin crew was friendly and everything went as expected. Bonus points for the Beemster cheese sandwich (I was totally disappointed when they served the food, but more than pleasantly surprised by the quality of the cheese - I even bought some afterwards, from the Albert Heijn just outside the security area)."
Nevýhody: "Very odd queue separation at boarding. Passengers were divided in 5 lanes, depending on their seating area withing the plane (for a more efficient boarding, I presume) but, by the time we all got to the actual aircraft, we formed another queue in the boarding bridge so it didn't feel like any time was saved or anything."
Nevýhody: "They have mabaged to lost my luggage"
Nevýhody: "Food and one bathroom out of service makes an awful flight"
Výhody: "Good service onboard, good food. On time."
Výhody: "Lovely staff, good food, great movies."
Nevýhody: "The Guy who had an accident when boarding causing a delay. Also I didn’t like the wait fir checking as passengers with children went before business class and should be after."
Výhody: "Comfort economy well worth the extra."
Výhody: "Very little if any."
Nevýhody: "Aircraft was not very clean,the staff seamed quite harsh at times when speaking to customers. The food was really quite poor but it was a short flight to be honest. Overall not as pleasant as the China Southern flights. I would not like to choose them again unless i had to."
Nevýhody: "OLD plane without comfort or entertainment"
Výhody: "The very dirty plane was cleaned at Dar-es-salaam and became less dirty. The pilot kept us updated periodically through the flight. The flight attendants were very pleasant."
Nevýhody: "The plane was very dirty when we landed in Dar-es-salaam. The plane did get cleaned a little bit in Dar-es-salaam however I was still missing a pillow and blanket which I had to actively seek out. Seating was not very comfortable as there was a box attached to the leg of the seat in front of me, making it necessary to keep my feet at an uncomfortable angle through the long flight. I did not enjoy the food."
Výhody: "The flight was delayed due to fog, but the staff was amazingly helpful to make sure everyone got to their destination."
Výhody: "Catering is ok"
Nevýhody: "Seats comfort really old school"
Výhody: "Easy airport business"
Výhody: "It was a short flight so it was O.K."
Nevýhody: "Boarding was odd. Go to airport early and counters were not open, did on line check in so was able to avoid the self check in at airport. Also self check in luggage seems confusing with no ground crew to help. It didn't affect me but lots of confused passenger."
Výhody: "KLM food and service are great"
Výhody: "Good food, good entertainment system, comfortable seating."
Nevýhody: "Only one toilet working in business class. A crew member told me that it was a decision to fly with only one toilet to ensure no delay. There was a disgusting stench of sewerage for the complete flight from Amsterdam to Johannesburg. This was in all likelihood due to the broken toilet on the left side."
Výhody: "Quick and efficient flight. Crew very organized. Great language skills"
Výhody: "Flight was quick, professional, friendly."
Výhody: "Overall, good flight"
Nevýhody: "Not to have 2 distressed cats on board meowing non stop for 10 hours."
Nevýhody: "The food was not as usual."
Výhody: "Easy boarding, entertainment"
Nevýhody: "Crew was not very friendly on bot departure and return flights. Will make me reconsider Air France in the future."
Výhody: "Crew are the best!"
Výhody: "The crew and the food were great!"
Nevýhody: "The seats weren’t very comfortable. You could tell the plane was a little dated. There was no WiFi and nowhere to charge your devices."
Nevýhody: "Air France’s apathy towards its customers is shocking. Traveling with three children , our flight was delayed by 3hrs resulting us arriving in Paris after 1AM. With the airport shuttle(CDVAL) to our airport hotel closed, they offered no assistance despite of my request. Simply asked us to take a taxi (when all taxi stands are abandoned at 2AM). Beware if traveling with family."
Nevýhody: "Seats were too close together."
Výhody: "Entertainment programs"
Nevýhody: "New variety of food"
Nevýhody: "Thé qualité officielle the images"
Výhody: "Nothing !! Such a bullshit flight ever !!!"
Nevýhody: "No tv fo 14 hr long flight !! Flight delayed for 1 he !! No proper arranged to board .. it was kiosk!! Food quality was worse. No space to seat !! Can’t sleep .. no leg space !! Worst fight till the date !!!"
Výhody: "Crew was ok and servicial"
Nevýhody: "Food and reception at door of boarding"
Nevýhody: "Surprised one flight that from what it looked to be, once flight took off a older couple came out of the cockpit are and took a seat in business class. I thought I had seen someone in civilian clothes setting in a area right behind the pilots chair. They did return to cockpit area near end of flight"
Nevýhody: "Better in flight entertainment"
Výhody: "The crew was very accommodating. I couldn’t have ask for anything better...pass on my praise to the flight crew of 0083"
Výhody: "Over all everything was great, except the bags check in"
Nevýhody: "10 minutes late to the airport....... No help, no refund, no nothing. Never using you again"
Výhody: "Just a routine flight but done with perfect execution."
Výhody: "Staff was so helpful and attentive to our needs.Providing service with a smile."
Výhody: "Friendly crew, good meal and entertainment"
Nevýhody: "Boarding agent forced me to check in my carry-on even though the carry-on fit in the cage and fullfilled all the requirements. I specifically called Air France prior to the flight to make sure I won’t have any issues as my 1st flight was operated by Delta and I wanted to confirm the luggage requirements were the same. My carry-on weighted only 5 kilos. I was extremely upset the way I was treated w/ the boarding agent behind the counter in Prague. On the top of that, her and the supervisor were very rude to my mom as they told her she had an extra carry-on which wasn’t the case. She traveled w/ a small briefcase where her mask for sleep apnea was. This is not considered an additional carry-on. The boarding agent (Czech lady and her supervisor) were not only rude but obviously lacked knowledge as well. My carry-on suitcase would easily fit in the overhead bin plus there was plenty of space inside the plane as it the flight wasn’t completely full."
Nevýhody: "The food was cold. We were served about 40 minutes after most of the plane got their food. The overhead compartments kept opening by themselves through out the flight. Food was horrible."
Výhody: "Boarding staff helpful with Disabilities; food services quick and pleasant; interior cabin temps appropriate."
Nevýhody: "Why is boarding so prolonged? 1-Small children and elders cannot stand for 20/30 minutes 2-Why are various sections (particularly Economy), no longer boarded by rows. and from rear first...so people don’t clog aisles, step over others, injure or be injured by heavy overhead moves?"
Výhody: "25 min ahead schedule!!!"
Nevýhody: "Cabin space, too narrow rows."
Nevýhody: "Flight was delayed by 1h30min, so we arrived very late"
Výhody: "Haven't flow with Air France for some time now and definitely noticed a lowering of standards"
Nevýhody: "The gate changed 3 times and the terminal was very crowded. The staff seemed disinterested and distracted. The quality of the food has dropped dramatically."
Výhody: "The staff was very nice and friendly"
Nevýhody: "One hour delay without any information on embarking and another hour in the plane before departure"
Nevýhody: "Plane left 45 minutes late. No reason given either when waiting or after late boarding. I didn't eat as I tried to sleep byt narrow seats meant being woken constantly by fidgety neighbour. Fortunately the plane made up most of the lost time and I got my next Air France flight. This one was 50 minutes late departing."
Výhody: "I liked the crew, they were professional and tried their best"
Nevýhody: "The flight was a chartered flight . Air France informed us that due to cabin crew shortage they couldn't operate an air france flight and hence they hired Air Belgium. Whilst the crew were nice , the actual plane was old and creaky. It wasn't up to the standards expected of Air France. They could have done better in getting a plane up to standard. A lot of the passengers were disappointed ."
Výhody: "The flight had a delayed of 2 hours due a system issue, but the flight was comfortable, and the airplane was clean."
Nevýhody: "I didn't like the check in, the personnel there were not so friendly and had discrepancies. We were a group of 6, and 2 of us were able to drop the bag in the check in. But the others were told that needed to wait 30 mins."
Nevýhody: "Flight was delayed 3 times and when I was finally put on a flight that was leaving, they failed to check the connection in Paris (Left me 10 minutes to get from the aircraft to the other plane!) I was moved to SAA in the end after a truly traumatic time in Johannesburg. This is not the first time I have suffered at the hands of Air France sadly. Needless to say, I wont be booking with Air France again."
Výhody: "The plane arrived in New York smoothly"
Nevýhody: "They lost my luggage and have no information as to where it is. It has been 3 days and no Information. There was only one meal for the flight and alcoholic beverages were not included."
Výhody: "The noise-canceling headset is good."
Nevýhody: "The premium economy seat is not reclined at all. The neighbor's seat is too much flexible. This is a maintenance problem. We report these problems to the crew, though there ignored... I should have chosen an economy class seat."
Výhody: "Free snack and drinks. Good service."
Výhody: "The food, entertainment, and service. Waited for me after almost missing my flight."
Výhody: "The food was pretty good and the staff were friendly. During our transfer in Paris, my mum had a medical emergency and had to go to the medical centre. As such wr couldnt go to our final destination in Morocco and had to get our luggage off the plane. The staff at the AF counter were very helpful in that aspect. And when one of the luggages was completely damaged, it was replaced it with a brand new one which was fantastic. On the way back, we had some issues with the ticket because we didnt go to Morocco as planned which resulted in some trouble checking in. But the staff at the counter were quite helpful."
Nevýhody: "Its been a week. My trip has ended. I still do not have my bags. Terrible customer service."
Výhody: "What’s not to like!"
Výhody: "Food was excellent and crew was very nice."
Nevýhody: "Could not check in online before my flight and no zones to board just line up and go apparently."
Výhody: "The crew was good and very good pilot's"
Nevýhody: "No leg room between seats"
Nevýhody: "They lost my luggage"
Výhody: "It was a 30min flight not much to say The crew on the ground really took care of us"
Výhody: "It didn't take longer to board! Crew with great attitude Take off and landing were just great"
Nevýhody: "My sandwich, it contained too much pepper, I mean too muuuuuch My narrow seat No entertainment"
Výhody: "The flight crew was excellent. My husband and I flew economy and I saw the crew keep passengers well fed (several meals and snacks) and were attentive to everyone's needs and all done with a smile. I thought the hot towels for cleansing our hands before meals was a very nice touch!"
Výhody: "Efficient check-in."
Nevýhody: "It was raining in Prague so I can understand that luggage is going to get wet. But when we opened our luggage at least half of our clothes were wet. It would seem that the luggage sat out for quite a while prior to departure for that much soaking of clothes. Fortunately we are staying in Paris for a few days and can get our clothes dried out."
Výhody: "Loved the movie selection and the food was good too."
Nevýhody: "Too many interruptions. Every time there's an announcement, it interrupts the movies and some of the announcements were completely unnecessary and there were so many of them, it was like constant interruptions, really annoying."
Nevýhody: "Very warm and stiffy air on board. Need change light. Very sad neon. Probably Boing style."
Výhody: "cookies were great"
Nevýhody: "we paid for two seats together (one aisle and one middle) an exit row with extra legroom from paris to LA. but when we got to Prague they had one of us in the middle seat in the exit row and the other in a completely different part of the plane, also a middle row. The folks in Prague couldn't fix this, they moved one ticket to a different exit row, not together, different part of the plane. In Paris, but ONLY after I located my receipt on my phone, they moved us to the seats we had paid for."
Need certificate yellow fevor we dont know this,boarding impossible
Hire English speaking people ! Terrible service and we almost lost our flight because the stuff didn’t want to check us in 1h before stating that it’s too late !
Nevýhody: "Seats looked older generation and configuration not great"
Výhody: "The free middle seat because the flight was not full."
Nevýhody: "Bigger glass for wine"
Výhody: "Good crew"
Nevýhody: "Seats way too cramped."
Výhody: "Good seat space, comfortable, on time arrival"
Nevýhody: "The food was ok, not great. The plane was Very cold!!!"
Výhody: "The crew that flew us there was great"
Nevýhody: "they overbooked the flights and the way they communicated it to passengers was a complete disaster. I was able to board and travel but I had to sneak out of the actual line and show my visa appointment receipt to a latam staff person. It was very hard to talk to the staff most of them were just screaming "go to the line" and were not really keen to listening to what passengers had to say. I found a latam person that wasn't really dealing with this situation and managed to get him to talk to other latam staff about my visa appointment. It was pretty stressful for me to have to deal with the possibility of missing such an important event without a good reason."
Výhody: "Crew were helpful. I was given the wrong seat number and they helped sort it out. They also did priority boarding for us when the queue was ridiculous"
Nevýhody: "The check in process was a mess with people going from all queues and it took far too long. They also have me the wrong seat number for boarding causing lots of confusion"
Výhody: "Close to nothing. If i had to applaud something it would be the fact that you have an option to check in early via your mobile or laptop."
Nevýhody: "LATAM was incredibly unprofessional, alarming, and entirely non-communicative. After a 3 hour delay that caused me (and tons of others) to miss a connecting international flight, LATAM’s telephone servers had the nerve to claim I was a no show and needed to pay them for my absence. This resulted in a long discussion where I was held on hold until they could adequately determine that yes i missed the flight because they held us late. This was the only way that i was able to avoid their charge to me for being a “no show.”"
Výhody: "Good entertainment on board and the crew was fairly attentive, but not as attentive as on other airlines."
Nevýhody: "Food was not great, but at least it was edible. Thought the crew could have also asked about refills more often."
Výhody: "Good seat. Nice aircraft Helpful check in."
Nevýhody: "Don’t charge for seat selection. Every passenger deserves to choose their own comfort."
Výhody: "The worst flight in my life"
Nevýhody: "With the red eye flight, there were limited food options. Probably what happens normally, but it was a third leg of a journey for us an we were hungry!"
Výhody: "Crew, on board entertainment..."
Nevýhody: "Boarding was not organized. A lot of food options but only one dish, missed the salad or other options compared to other companies such as Delta, Lufthansa, KLM and etc.. Drinks were ok, lacked alcohol options compared to other companies."
Nevýhody: "Great service, excellent food, very good quality, comfortable, thanks so much for everything. ❤️❤️❤️❤️❤️"
Nevýhody: "Only one gate agent was boarding passengers, which made the boarding process very slow. I was assigned a seat on the aisle in front of the exit row. For a midnight flight, I was really bummed to find out that my seat would not recline! My leg room on the A321 was lacking in comparison with GOL."
Nevýhody: "I missed my flight because a connecting flight I booked with you all got canceled would I be able to get a refund or claim back"
Nevýhody: "TV at each seat"
Výhody: "Seats were acceptable. Crew was competent and prompt."
Nevýhody: "Boarding was adjacent to C04 with the Aerolineas flight leaving 5 minutes before us. This congested the boarding but was well handled."
Nevýhody: "Flight attendants rude and lack of cleaning in the toilets."
Výhody: "The flight left and arrived on time, which is always nice."
Nevýhody: "the seat was a little old and the cabin was a little smelly but was okay when the AC was turned on."
Nevýhody: "Old aircraft Business seat narrow"
Výhody: "I missed my flight, latam's computer was down, I stayed at the airport for 16 hours with them telling me I can't refund, I can't reschedule, pretty much they took my money and left me stuck in Houston. I waited for this day for 6 months, I sold my car, just for this trip. never flying latam"
Nevýhody: "customer service is the worst I've ever seen in my life.. worse then any other place I've gone, they will not even try to look into your situation, they took my boarding pass and left me stuck in Houston. $1,000 put into their pocket with no service rendered. I hate my life"
Výhody: "The crew was excellent very very nice . The seats are ok ."
Nevýhody: "Food is very"
Výhody: "I had few questions about emigration in São Paulo and they helped, the food was good and all were very kind!"
Výhody: "Amazing service from every staff member I met! Super polite and professional! A shout to Adriana and Matheus for making me feel so welcome!! Thank you and the whole crew for a great experience!"
Nevýhody: "It was great!"
Nevýhody: "You have to pay for everything"
Nevýhody: "Plane broke. Hearded across ramp to another plane. Missed my international connection for a one day delay. I had a 3 hour connection and couldn’t get on the flight. No help from Latam!"
Výhody: "Entertainment system"
Nevýhody: "Very tiny space No complementary food No complementary reserve seats in advance No complementary flight advance"
Nevýhody: "Breakfast is too early, as soon as take off they serve. it should be before landing."
Výhody: "It was very fast to board, and the landing was great"
Nevýhody: "No entertainment, no free snacks"
Nevýhody: "Desorganização do embarque e atraso na saída"
Nevýhody: "Original flight cancelled without any notice / auto check-in not available / delay / aleatory seat selection / poor food service"
Výhody: "I loved the service, attention they flight attendants gave me and feeling like I was at home.."
Nevýhody: "My only complain would be the customers that are in airline, but that’s not the airlines fault..."
Výhody: "The seat"
Nevýhody: "The food. Awful. Awful. Beyond awful."
Výhody: "Good service by attendants. Good food."
Nevýhody: "The long delays one after the other. Delayed take off, re routing mid-air to Rio instead of São Paulo. The trip took +4 hours more than planned. Chaotic."
Výhody: "Tryp Hotel at GRU"
Nevýhody: "We should get some sort of refund. Just food and hotel is not enough"
Výhody: "Gave good snacks"
Nevýhody: "Annnouncements weren't clear in English or Spanish only in Portuguese"
Výhody: "The food was really good. The service was good as well. The movie selection was very good."
Nevýhody: "Economy seats are really uncomfortable for long flights, my knees suffered."
Výhody: "Nice crew, helpful and friendly"
Nevýhody: "Late boarding, no television or personal entertainment options, food was not so good."
Výhody: "Bad services, bad food, No enterteiment services available."
Výhody: "The plane was clean, the flight was good with minimum turbulences."
Nevýhody: "The food was poor. At least three middle rows did not have any entertainment. We reported the problem, the chief/supervisor flight attendant said that she was going to assign us new seats, she then disappear and did nothing to solve the problem. I spoke with another flight attendant requesting to speak with this supervisor again, she said that I rather voice my complaint through latam.com and the mentioned supervisor, not only lied to us, but never showed up. It appears that latam needs to reinforce their staff training or perhaps to renew their staff supervisors and train them to avoid unnecessary lies to their passengers."
Nevýhody: "I have time toget the other flight but they already have every thing ready to let us in Sao Pablo, I have to stay 1 day. That was very bad."