You at KAYAK should know this flight NEVER took off. And yet you are asking for the survey?
Výhody: "I was not able to make the flight due to the coronavirus. The hospital I’m employed at banned outside travel. I tried contacting the airline and kayak to get a refund."
Nevýhody: "I was not able to make the flight due to the coronavirus. The hospital I’m employed at banned outside travel. I tried contacting the airline and kayak to get a refund."
Nevýhody: "Vegetarian food. 30% of people are vegetarian"
Nevýhody: "Outstanding airline either to IST or beyond!"
Výhody: "Turkish Airlines is my favorite airline going to Europe. We even did the 20 hr layover in Istanbul and had a great time staying for a couple of nights going and coming back. Staff is always friendly and the food is amazing. The food in coach is as good as first class on some US domestic flights"
Nevýhody: "It's an airplane, there's not much to make it better besides giving more seat room. TA gives free drinks, a couple of meals, blankets, and the travel bag, only a snobby priss would gripe about flying with them. I've flown enough budget airlines that give you NOTHING that I love flying TA!"
Nevýhody: "My bags were misplaced I have to wait for an extra day to get it"
Nevýhody: "The seats are so narrow that I can't sit properly. I'm a normal sized person. and even the shorter person next to me was extremely stuck in their seat. This is unhealthy and awfully uncomfortable on an 11 hour flight."
Výhody: "The cabin crew was very pleasant and the service was great. Food was well prepared and served quickly."
Nevýhody: "Was a short flight so there wasn’t anything that made it unpleasant"
Výhody: "Friendly flight attendants"
Nevýhody: "Long layover hours at Istanbul airport . Had to ask for meal voucher at Istanbul airport since the airline does not issue it ."
Výhody: "Great crew, was at gate to help us refirect to later flight. Onboard crew provided extra of meal due to allergies."
Nevýhody: "Fish always served, I'm allergic and this is not a special meal request in USA, a lesson for myself."
Nevýhody: "I had to rearrange my bags 3-4 times even though I paid $80 additional for extra weight"
Výhody: "I prafer Pakistani or Indian food so I can not enjoy the food and Alcohal should not be served being a great Muslim country. And seat gap was less for legs."
Nevýhody: "The Turkish airline is always late at take off Security check on the airport was horrible Not friendly people who work there And definitely no any kind of help Which make me for the second time miss my connection flight And definitely loose more money"
Nevýhody: "flight was delayed 90 minutes and I had to sit next to a screaming baby the whole flight."
Nevýhody: "A 30 mins delay"
Výhody: "(see above)"
Nevýhody: "(see above)"
Výhody: "Ataturk airport, meals"
Nevýhody: "Turkish airlines staff are rude"
Výhody: "Great Service. Polite staff and very impressive service, snacks, food and courtesy."
Výhody: "Excellent service by good mood personal and cabine crew. I enjoyed the short flight."
Výhody: "Great smooth flight, amazing movies, everything was clean and smelled great, crew was catering"
Nevýhody: "Nothing to complain about!"
Výhody: "Not much"
Nevýhody: "The crew wasn't very warm or welcoming. No one smiled even once. They made it feel as if they were just doing their job and didn't care about customer service or comfort. The wifi didn't work the entire trip. Also, I got rammed with a service cart because the flight attendant said he didn't see me."
Výhody: "The service was impeccable!"
Výhody: "Food, entertainment system"
Nevýhody: "Everything else. Europes Bedt Airline should be much better. Turkish Airlines is nothing against UAE airlines."
Výhody: "My first flight with a different airline."
Nevýhody: "A very rude ticket sales woman in Turkish Airline Kiosk, wandering an airport for two hours due to untrained staff and Turkish Airlune "help desk", being cheated out of $400, and finding my baggage smashed up."
Výhody: "Nice to have food on such a short flight."
Nevýhody: "No USB charging outlet."
Výhody: "Service was nice, crew was very respectful and the gift were well within accomidation"
Nevýhody: "Leaving the aircraft by stairs to the runway"
Nevýhody: "My luggage just disappeared on a flight from VIE to Istanbul. Those lost baggage handlers are totally unmotivated also. No explanation at site, barely any email follow up. That's it????? Also on the way back they took away cameras. My professional camera and lens equipment was handled poorly, thrown around carelessly and the lens got damaged. I am quite unhappy with this airline"
Nevýhody: "I lost my connection flight because of TA, they lost my luggage + they almost lost my passport... (it goes much deeper but I don't wanna dig in it)"
Výhody: "Good crew"
Nevýhody: "The moms with babies would do with a little help."
Výhody: "Good food. Great service."
Nevýhody: "Small leg room. Display of entertainment system was poor quality."
Výhody: "I got a little bit sick on plane and the crew was super helpful and supportive."
Nevýhody: "Tbilisi-Barcelona flight was okay but 5 days earlier I took the same flight from Barcelona to Tbilisi where they changed my flight time and nobody let me know!! I didn't receive any information about it and so I had to spend 6 hours at the Barcelona airport!"
Nevýhody: "Terms and conditions of trkish air line of changing date of booking is essentially high and doubled if you are forced to do it twice...the trip cost me more than first class"
Výhody: "I found the physical environment very comfortable, clean , a young dynamic crew who were very attentive and helpful"
Výhody: "Food was very good. Was surprised we got a meal for a short flight"
Výhody: "Crew is very flexible and accomodating to individual needs Food is good compared to other airlines Entertainment is programme is good"
Nevýhody: "Toilettes were a bit messy, already after 2 hours. The screen of the entertainment programme is too busy to find things"
Nevýhody: "I don't why the take-off and landing are late. The boarding started late! the plane stayed on the ground for minutes doing nothing! and in the end the plane arrived half an hour late!"
Výhody: "Best long distance airline I have flown to date."
Výhody: "This is a 12 hour flight - but we have no complaints whatsoever - by far our best experience and we have flown all of the big mid-east airlines."
Nevýhody: "The entertainment system was a bit dated, touch screen did not work well. The leg-room was tight but I am of average height. Would have been tough for someone over 6ft."
Nevýhody: "food horrible, lost my luggage"
Výhody: "Contrary to many mainstream airlines which try to cut costs everwhere to the detriment of economy class passengers, Turkish airlines provides excellent service in economy, and I could get a super cheap fare for my whole family."
Výhody: "food was good"
Nevýhody: "plane interior could be updated."
Výhody: "I liked the easy boarding and the food"
Nevýhody: "The planes interiors could use some updating"
Výhody: "lots of leg room good food"
Nevýhody: "Flight was delay and we are waiting in plane food was not enough good, no menu was provided, the plane was dirty..."
Crew was super friendly. Pilots were super drivers. Flight was short, so no food or bevies and no free wifii (but I slept anyway).
Nevýhody: "The entertainment did not work good the entire flight"
Výhody: "Everything was great thanks"
Nevýhody: "Perfect trip"
Výhody: "Even though it was economy class, I was able to sleep because it was very comfortable."
Nevýhody: "Not sure, I slept the whole flight."
Výhody: "Nothing. It didn't happen."
Nevýhody: "Flight to Frankfurt from Denver could have been on time so we would've made this flight to Prague."
Výhody: "The large amount of entertainment to choose from was very nice."
Nevýhody: "Timeliness and comfort in seats could be better."
Výhody: "The crew was great. Very friendly and provided excellent services. I was surprised that they serve food (a cheese sandwich) and drinks for a 40 mins flight. That would have never happened in the US"
Nevýhody: "We had to take a bus to get to the airplane from the terminal, which was no big deal. The bus driver was a little rough though."
Výhody: "The time between flights was good and the trip was very nice."
Nevýhody: "Both trips were nice"
Výhody: "Crew, boarding, seat"
Nevýhody: "Paris airport is extremely passenger unfriendly. Better to connect somewhere else"
Výhody: "Once again the crew was great and helped me find a place to stow my carry on since I was in the emergency row. The snack was also very tasty."
Nevýhody: "We were advised upon check in online that we could check in but if we needed additional carry on items (1 was free) we had to pay a secondary fee. When attempting to do that online we were unable to, even though it showed the price to do so online was cheaper than the price at the gate. They made us fully check these bags once we got there and we had to pay $40 instead of the 15 or so it stated online. We had to be shuttled to the aircraft and had to wait because the first bus was closed by the operator. We had to wait until the second round for the bus to come back. During the flight the pilot did not mention any turbulence however during the entirety of the flight, including leading up to the landing of the plane, we experienced extreme rocking of the plane back and forth ( I’m aware that this does occur during landings while loosing elevation but this was an extreme case of that) and caused my colleague to get motion sickness which neither of us ever get on flights. I am very dissatisfied with this flight and operations of the airline company."
Výhody: "One airhostess ruined my flight experience. Anyway in the beginning on the journey my daughter was not well and other crew members gave her candies. I liked the sweet gesture."
Nevýhody: "I was traveling with my daughter. There was no food choice left for my child and me. Crew member rudely said there is only beef option left do you want to have it? I said no. I asked her are we not going to get anything to eat since you are out of options. She continuously kept on repeating that I said no and that she kept emphasizing that there is only beef option left. Finally she save the supplement To meal. Her tone was very impolite when especially we pay so much and service we get for a long flight is good"
Výhody: "All is was okey"
Výhody: "Easy. Clean. Friendly. Helpful with food allergies concerns."
Nevýhody: "That we had to pay extra fee to reserve our seats"
Nevýhody: "The waiting time"
Výhody: "Great crew, smooth boarding. The dinner was fine, salmon on rice, salad, cheese and desert, of good quality when compared to typical airline food. The breakfast was ok, fruit, muffin and ok cereal bar, too carb-heavy though. The entertainment offered my options. I particularely enjoyed the "Deep-Sleep" relaxation audios which indeed helped me to get some shut-eye during the overnight flight that left the East Coast late afternoon."
Nevýhody: "The comfort in the economy class is mediocre at best. We had more space on the inner-German connection, see next review, than the international flight. The beverage service was skimpy. Flight arrived Dusseldorf on time and then spend 20 minutes on the ground, waiting for a gate, resulting in a scramble to reach our connection."
Výhody: "Comfortable seats, good leg room, pleasant staff"
Nevýhody: "We were late arriving in Prague and then waiting for my luggage only to realise after waiting till the very last luggage THAT my luggage was left in Frankfurt and I didn’t get it til 21.00hrs - totally ruining my plans for my first night in Prague!!!!"
Nevýhody: "Sounds in TV doesn’t work"
Nevýhody: "Munich airport should be improved far more. it took more than 20 mins to find a toilette. they should install more toilette for the travellers."
Výhody: "Crew hospitality excellent"
Výhody: "The same"
Nevýhody: "Nothing to be mentioned everything was good"
Výhody: "Same as above"
Nevýhody: "More movie choices. The food choices this time we're not as good."
Výhody: "Great movie options, relatively good food for an airplane."
Nevýhody: "Booked way in advanced, paid extra to book upper deck on both; outgoing flight Miami - Frankfurt and return, but was bumped out of our seats. Spent 2 hours on the phone trying to book them again, and ended up on a lower deck on the Miami - Frankfurt flight, but re-booked on the upper deck on Frankfurt- Miami flight although not the side seats as I originally booked myself, but in the middle section. The entertainment's touch screen system is inadequate, not reacting to touch efficiently."
Výhody: "clean plane almost on time departure"
Nevýhody: "landing near a jet bridge in Frankfurt but still taking a bus to the terminal for connections deplaning through the backdoor of the plane lack of care by the staff...poor service connections are too long in Frankfurt"
Výhody: "The sandwich was ok. Flight attendant was just fine as well."
Nevýhody: "The plane was delayed for no apparent or known reason. Took forever to board and then we missed our connecting flight. I have no need to fly Luthansa again. Get what you pay for with bottom of the barrel airlines I guess."
Výhody: "Able to start viewing entertainment while waiting for boarding and after landing."
Výhody: "They putet my mom and niece at the last seats of the air plan and that wasn't comfortable at all and a lots of noise thy had a huge headache"
Nevýhody: "Give them seat in the middle of the airplane at least"
Výhody: "I like the friendliness of Lufthansa staff - on the plane and off the plane. This is definitely one of your strongest points Lufthansa!"
Nevýhody: "Lufthansa never treats Prague as a destination almost always off stand, it never does this to a internal German flight always late arrival frustrating"
Nevýhody: "The second flight they board us then left us on the bus in the parking lot for 25 minutes breathing airplane fuel."
Výhody: "Clarity of informations"
Nevýhody: "Every thing"
Výhody: "Very efficient, clean and comfortable."
Výhody: "Friendliness of crew, punctuality of flight; complimentary plum cake; good selection of drinks. We were able to check in and choose seats online."
Výhody: "Meals and service"
Nevýhody: "Cramped seats"
Výhody: "When in the air crew attentive"
Nevýhody: "Late boarding after allowing priority customer to board, Crew then took ages to start to finish boarding and taxi , Plane sent to furtherest runway, Made little time up,"
Výhody: "Nothing. Never was able to get on the flight"
Nevýhody: "No food service for a evening flight. Delayed because of a toilet problem."
Výhody: "TV & movie selection, food and drinks were great! staff was friendly and there seemed to be a bit more room between seats!"
Výhody: "Crew was helpful, slightly relaxed reclining. Baggage delivered on time & without damage."
Nevýhody: "Flight took after 1.5 hours delay , with 30 min incremental delay notifications. After take-off, food service started 2 or 2.5 hours later , they could have expdited it considering that the flight was delayed. Seats ,as I have come to expect from Lufthansa , were cramped laterally ,although i was pleasantly surprised with how much they reclined, given my low expectations. Main dish in the Food service was served hot but were quite minimal in taste/quantity & variety comapred to other inter-continental providers. I was feeling hungry most of the flight and couldnt sleep as well."
Nevýhody: "Boarding was in organizes."
Výhody: "Everything was totally fine but nothing was noteworthy."
Nevýhody: "Plane was a little old and uncomfortable."
Nevýhody: "No exaggeration: The crew rolled a beverage cart in front of the restroom while I was in there. I couldn't leave for about 4 minutes The food made me vomit. That's why I was in the restroom when they blocked me in My headset jack was broken. 500 movies aren't worth anything if I can't hear them"
Výhody: "The live streaming of the NBA finals game on the flight was excellent."
Nevýhody: "The check in process was incredibly inefficient. I have never had to wait so long to check in my bags. The attendants were chatting and laughing while not helping customers and customers were unfairly taken from the middle of the line to jump the queue."
Výhody: "Plane, amenities, crew, flight...all 5 *s"
Nevýhody: "Travelers should be aware getting around that terminal is counterintuitive and not efficient at all....Gate was crowded and confused....I don't understand the point if it's design....also not the place to exchange money...use ATM's"
Nevýhody: "I tried to pay for extra luggage online a day earlier, but that function was not possible through the lufthansa website. I called the service center and the representative insured me he had reserved 1 luggage for me and that I could pay for it (the cheaper price) in the airport. That, ofcourse, was not the case. The lady at the checking counter found no evidence of my phone call and reservation, and had to pay the full price."
Výhody: "Lufhansa did a great job. During flights, everything was good."
Nevýhody: "Security check in Frankfurt was terrible, violating all human rights in every possible way! Please don't tell me that it is for passengers safety; such a humiliation cannot be justified by any reason! Since Lufthansa uses this airport for the most of their flights, I would not fly with this company anymore"
Nevýhody: "Lufthansa canceled my flight and we were rebooked onto a 7 am flight out of Naples."
Výhody: "The flight was on time. The flight crew was amazing. The overall experience was exceptional. I recommend this service to anyone who's traveling."
Aegean needs to bring back hot meals and drink offer as before COVID!
No alcohol on the plane anymore. A glass of wine back in the day would make the flight much more enjoyable
Quality of the food is poor. No wine served on the board anymore.
Nevýhody: "For the Athens to Heraklio flight, I'm not sure offering sesame desert (or anything sugary) to tired and hungry travelers is a good idea. For many of us, this was a the second, late-night connecting flight, after many hours of traveling. Something salty would probably be more appreciated and enjoyed at that moment."
Výhody: "The crew was very nice and helpful, the plane left on time and landed on time"
Nevýhody: "They lost my luggage"
Výhody: "I was seated next to my fiancé. We were separated on Blue air."
Nevýhody: "We had a delayed flight from Mykonos to Athens and the airflight company did nothing to help us."
Nevýhody: "Check in was chaotic and unfair with people cutting in line and inefficient lengthy waits. The baggage policy was confusing and a pain to pay the extra cost because you had to go to another counter and wait in line yet again."
Výhody: "Cabin crew was polite and accommodating"
Nevýhody: "The captain failed to provide updates on the the delayed due to storms. We were sitting on th plane at the gate for an hour and a half with no updates. Also the seat rows are to narrow/close with its other and seats are not comfortable."
Nevýhody: "My flight was cancelled. I was rebooked and I have no bags in Beirut"
Výhody: "The seats very tightly spaced and did not reclnine"
Nevýhody: "The flights war 2 hours late and the boarding was totally disorganized."
Výhody: "i try to cancel the tickets for 3 weeks now.... please help"
Nevýhody: "There are no Aegean air representatives at baggage claims or when you arrive at your gate to ask questions. I looked in vain to find out something about my luggage and no one was in athens to help"
Nevýhody: "Horrible food"
Výhody: "I missed the flight. Because they closed the check in counter 1 full hour before the departure time. I was standing in a passport control line for 40 minutes before that. I reached the check in counter 55 minutes before departure time. It was closed. The ticket office had no sympathy, refused to issue me a boarding pass. My flight was paid for and confirmed. There was time to get through security and reach the gate by boarding time. All i needed was the boarding pass and they would not give it. I missed the flight i had paid for and of course you won't give me a refund It caused serious problems with my trip. I'm totally disgusted and will never buy another ticket on this ariline."
Výhody: "The space for the legs"
Výhody: "Very nice crew! Comfortable aircraft"
Nevýhody: "The three boarding passes sent to my email with no practical option to use them"
Nevýhody: "I booked for baggage through kayak and had to pay again. What a scam"
Výhody: "We had a nice comfortable flight and were delighted to receive the complementary food and drinks."
Nevýhody: "We were slightly delayed and found it difficult to understand some of the announcements from the crew."
Výhody: "Free food! Very nice flight attendants"
Nevýhody: "Chaos with boarding - should be by rows"
Výhody: "Ease of boarding and crew"
Výhody: "We made it to destination."
Nevýhody: "Absolutely no order in getting to plane. Then told people to check bags. Many ignored them. And they only selectively enforced. Lied about every carry-on suitcase being checked. Plenty of overhead space available. Coat me almosst an hour waiting for my bag which would have easily fit in the overhead. Was late to meeting."
Výhody: "the most beautiful highly skilled attendants! On time flight in every segment. Awesome value for price, Olympic airlines is 55555+ I hope to visit Crete again soon and use this airline."
Výhody: "The service and the overall quality of the professional experience of the stuff."
Nevýhody: "The use of"
Výhody: "Good service and performance Staff very helpfk"
Nevýhody: "The onky problem was the need to rechdck bags at athens for our flight to Ioannina With onky 1 and a half hours long lines at passport control It was a race... Pressure Best tonthinknhow to avoid and perhaps the airline should warn us in advance .."
Výhody: "While we have some ratings of 1, 2, and 3; over all we gave Aegean a 5 because of the excellent accommodations they made for my wife who is handicapped. They went out of their way to make sure she got wheelchair assistance, and lift assistance up to the airplane.."
Nevýhody: "No entertainment and the food, although free, was basic doughy bites of something I couldn't recognize."
Výhody: "The plane was hot (NO AIR) while boarding and during taxi"
Nevýhody: "The plane was hot (NO AIR) while boarding and during taxi"
Výhody: "Surprised to have food."
Nevýhody: "Plane was very hot boarding. Here was not organized boarding."
Nevýhody: "The price of the low Aegean Airline ticket from Athens to Prague has a hidden provision that the passenger has to pay 40 euros for any checked-in luggage. So in fact the total cost of the air ticket from Athens to Prague is much higher than the other airlines. Kayak did not do a good job warning me about the luggage charge."
Nevýhody: "With Kayak I booked Tel Aviv to Malta with 1 hour stop in Athens. The first flight was delayed by an hour hence making me lose my second flight. Aegean then booked me on a flight to Catania (Italy) for a different connection to Malta. Only that this Aegean flight was also delayed by an hour making me miss the second connection. Eventually I arrived in Malta 15 hours later than scheduled. Aegean customer service reps were extremely unhelpful and made this 10 times more difficult. I missed a whole vacation day, amassed roaming telephone charges and on top of that missed a reservation for Dinner in the Sky Malta."
Nevýhody: "1 hour delayed"
Výhody: "Wasn't expecting so much food for such a short journey, but it was delicious, and views from the plane were gorgeous."
Nevýhody: "Doesn't mention on kayak that the flight was low-cost flight and that we need to pay extra for luggage. we had to pay it on the check -in on airport and it was so expensive."
Výhody: "fare & connection time"
Nevýhody: "Check in opens 2 hours before the flight"
Výhody: "great service. Nice people"
Nevýhody: "delayed departure and late notification of delay at 20 minutes to departure board said go to gate, at gate there was a 30 minute delay announcement then there was a further delay when we boarded"
Výhody: "The flight was completely full so they offered to check in the larger pieces of carry-on luggage for free. On board the plane, the breakfast was really excellent (plane food-wise) and the attendants were very friendly. In terms of comfort, I was lucky to sit in row 3 (yes, that was Economy class), so I actually had some leg room. On my way to Athens, I'd been seated in row 22 and there was no chance to move my legs at all."
Výhody: "Snack served although it was a short flight , smiling and corteous flight crew ."
Nevýhody: "Boarding process out of control after business and special need people went in . They need to have rules or enforce them if they do. Space between seat rows is tight , okay for short flights less than 2 hrs."
Výhody: "The service was excellent."
Nevýhody: "The fact the passenger behind me needed me to sit up straight so he could eat mad me feel bad. I suppose entertainment is not a big thing nowadays with all the choices we have with smart phone's and tablets, so not so much a big deal. But with space itn is a big deaI. I reclined my seat and Icould feel my seat on top of someone's knees. So i sat up and struggled to sleep. I suppose in a sleepy haste I reclined my seat. I was awaken to a gentleman asking me to sit my chair up so he could put his tray down to eat his dinner. I felt horrible."
Výhody: "The excellent service. The Beautyful stylish Stewardesses. The fact that the airline changed my flight from 2 stopovers to one."
Nevýhody: "This flight was delayed by an awful 8 hours. We were stuck at the airport through the entire morning and missed half our day in Santorini. There was very poor communication between the airline and us so we were utterly frustrated at the experience."
Výhody: "Everything about our experience was as good as could be expected. Or better actually. Immediately felt we were in good hands from the time we got in the check in line. Highly competent people with a great, affable attitude."
Výhody: "Excellent service, very friendly staff, warm food on board and food selection according to dietary needs!"
Nevýhody: "Not a very organized airline from what I can tell. Check-in line took forever and was only staffed by 1 person. Although, this is generally true of most things in Greece (sorry to say) as the companies are simply not as efficient as those in bigger countries."
Výhody: "Border and de boarding front and back of the plane"
Nevýhody: "If it is possible to change the timing of the departing flight from Beirut."
Delay and change of terminal last minute
Very cramped flight, overhead bins were all completely filled, and passengers had to fly with bags by their feet which was not very comfortable for me personally.
Výhody: "I liked how generous they were with food and drinks"
Nevýhody: "Free WiFi could have made the flight a lot better"
Nevýhody: "Klm is the best, even on a 40min they served small breakfast."
Výhody: "Usual faultless KLM experience"
Výhody: "Pleasant crew. Appropriate and efficiently served snack."
Nevýhody: "Boarding and disembarkation were slow."
Výhody: "Great crew."
Nevýhody: "Ran out of business class meal. Substituted a Econ class."
Výhody: "economy plus seats were nice, great movie selection, especially international movies"
Nevýhody: "crew was not friendly, i had to ask for water many times, usually water person walk the aisle. food was terrible. other carriers food were better"
Výhody: "Newer plane, crew was amazing, seats were adjustable"
Výhody: "KLM never disappoints, the cabin crew was extremely kind and helpful!. The food was great, nice leg room in regular economy class, thousands of movies and tv shows...it was great!"
Nevýhody: "Well there was a LOT of turbulence but no one can control the weather and shout out to the pilot for giving us such a smooth landing a rough weather!"
Výhody: "Good for both."
Nevýhody: "Bigger seats."
Výhody: "Everything was smooth and effortless."
Nevýhody: "Can’t think of anything."
Nevýhody: "Flight on time would have been good when you have a late evening arrival. Long wait for luggage at Birmingham airport."
Výhody: "The crew was great! The food was also much better than other airlines. And passing out whole bottles of water was much appreciated."
Výhody: "Being fed was amazing and watching free TV was great!"
Nevýhody: "I wish there were personal fans because it got uncomfortably hot sandwiched between people"
Výhody: "The crew were very nice, food was tasty, seat comfortable and the entertainment great as well. Will be flying KLM again soon :)"
Nevýhody: "Lost all our bags so couldn’t ski"
Výhody: "the crew was nice"
Nevýhody: "Seat confort on long flights, leg rooms,"
Výhody: "Crew was in a festive mood, the meal was unexpectedly delicious"
Nevýhody: "Seats ok, but could be more comfy"
Nevýhody: "My suitcase didn't come with the airline."
Nevýhody: "Flight was delayed, landing at vce took an additional 10 minutes due to no one at the jet way. Luggage service was very slow"
Výhody: "Flight crew very nice"
Nevýhody: "Paid $70 for seat with more leg room and was the exit role to main entrance. No overhead space for carry on: broken food tray holder. People stepping on my feet. And gather in your space waiting for bathrooms. Window seat had no room for feet because of closed door"
Výhody: "Shirt flight but well catered, boarding was efficient and quick."
Nevýhody: "Not lots of legroom but adequate for an hour long hop. It was cold on board and also had to board via steps from outside"
Výhody: "The seat was spacious and the concept of the evening meal being the lighter option was innovative and well thought out"
Nevýhody: "Boarding was chaotic and congested with not much information or order."
Výhody: "Crew was great, very nice"
Nevýhody: "Not enough legroom"
Výhody: "The seats seemed to have more space on this plane which was nice."
Nevýhody: "It felt strange that the crew members completely skipped over me when serving lunch and drinks. At least something as basic as water should be given to all passengers."
Nevýhody: "KLM lost my luggage during the layover. My luggage didn't arrive even after the next flight to Prague. Customer service wouldn't give me any idea what flight my luggage would arrive on, nor would they tell me what time my luggage might be delivered to me."
Výhody: "Friendly in-flight personell"
Nevýhody: "Approx. 1 hour delay, which was not the airline's fault (construction on runways)"
Výhody: "Fabulous trip with friendly, helpful staff"
Výhody: "crew were absolutely delightful, full of smiles and doing everything to make you comfortable. seats were fine enough and got some work done and a bit of sleep. first lunch was fresh and tasty, but the second, a burger, was edible, but not much more."
Nevýhody: "tv screens are dated so movies are not as crisp as you find in newer planes. you need a 2 prong audio adapter to use your own headphones."
Výhody: "The time keeping was very good. We left on time and arrived early on both occasion. Good organisation. Excellent service."
Výhody: "Decent seat size. Sorta slept the whole flight."
Nevýhody: "Boarding was delayed a little due to weather as was takeoff. Cant blame them for weather but the connection was very tight."
Nevýhody: "Boarding was a free for all. The travelers did not pay attention to the priorities."
Výhody: "Flight was on time and quick and comfortable"
Nevýhody: "Old airplane with not really comfy seats. No outlets for charging devices. Very old entertainment screen."
Výhody: "Equally friendly crew and experience. It was complimented by the time we got to spend in the fantastic KLM lounge while we waited for the flight."
Výhody: "Usual professional and friendly service from my airline of choice for most destinations."
Nevýhody: "Per usual, KLM can't seem to figure out the order of boarding the plane. Should be business - priority - everyone else. Instead they do priority first, and that's usually two-thirds of the passengers. Strange choice of in-flight movies; no accounting for taste, I guess."
Výhody: "Crew was friendly..business class seat was very comfortable and seemed wider than most Nice power outlets great entertainment system"
Nevýhody: "Row 6 in business is after the first 5 rows and Galley and restroom. Very awkward"
Výhody: "Catering is ok"
Nevýhody: "Seats comfort really old school"
Výhody: "They were awesome."
Výhody: "Atmosphere, crew were very professional and friendly"
Nevýhody: "Seats were a little too narrow, and quite uncomfortable when a broad shouldered person is sitting next to you"
Výhody: "Unexpected surprise--even on a 1 hour flight at noon, they gave us a sandwich!"
Výhody: "KLM Is an impressive flying experience. We enjoyed the comfortable seats, the in-flight entertainment, and the food. The flight attendants are top notch as well."
Nevýhody: "The only complaint I have regarding my most recent flight was the incredibly rude service staff whom we experienced at the front counter at check-in. After a harrowing cab ride to the airport in which our driver continuously ignored my request to follow the GPS insisting that he knew faster shortcuts, we arrived 40 minutes later than intended. Additionally he dropped us off at the wrong terminal such that we finally arrived at the KLM gate an hour later than we had planned. This was especially frustrating as we are traveling with two small children and made every effort to be punctual and leave early to be sure we got there with time to spare. Not the case today. All of that I could deal with, but when we arrived at the KLM counter, and I apologized to the attendant staff member that we were late and explained that our cab driver got lost, she responded by chastising us first in Spanish and then in broken English. She made sure to make it clear to us that it was our fault and we should not blame the Argentinian cabdriver. The cabdriver was not actually Argentinian, but that is totally besides the point. I was totally taken aback to be treated so rudely as a greeting at the airline counter. My wife share the same sentiment. Nothing like this has ever happened to us before. Thank God, every single airport personnel and of course KLM staff member on board was incredibly kind and accommodating of our children subsequent to this. It saved what otherwise could've been a terrible experience."
Výhody: "10 hour flight - I was well looked after, regular drinks, the food and snacks were good enough and tasty. The in flight entertainment was good - latest movies and worked a great variety of tv, books and movies. The airplane was modern and comfortable"
Nevýhody: "One and a half hour delay on a 50 minute flight. Flight was operated by Cityjet on behalf of KLM. Never have I seen such bad customer service: from rude people at the bagage drop off to incompetent hostesses at the boarding gate."
The staff were excellent, very helpful and efficient
The cabin crew was friendly. But boarding takes forever and the flight gad long delays on both inbound and outbound flight
Výhody: "Upgrade was easy! Crew was beyond exceptionable! Can’t wait to fly again, guys!"
Výhody: "I like the crew and their service, the food was amazing speacially the vanilla cheese cake desert was on point, loved it. I loved the “my flight “interaction on the screen and the different view of the plane, cockpit view, left, right etc.. amazing feature."
Nevýhody: "The seat could have been much better as far as reclining and space. Overall I loved the flight."
Výhody: "The crew was astounding"
Výhody: "The crew was great"
Nevýhody: "1-2 +cms leg space"
Nevýhody: "They have a terrible communication problem, they never communicated why the flight was late, they never communicated what they were doing or what was happening. Bad customer service. Bad communication with the client. They told us when I asked several times that we would not lose our connection and that everything was fine and that was not the case. We lost the connection. No one told us anything. Another problem was that the girl in the boarding process removed the suitcases tickets from the boarding pass and did not want to return them, and held it without any cause. The flight staff went looking for us. Pretty sad and disappointed by their service. I understand that they were causes outside the airline but must communicate to the client. They cannot remain silent and say nothing."
Výhody: "Not much, seats are super uncomfortable"
Nevýhody: "Better code sharing with KLM"
Nevýhody: "Seat was super uncomfortable. Could not fit in my legs at all, could not recline it enough. Maybe sufficient for a one hour flight, definitely not on an intercontinental flight."
Výhody: "The crew"
Nevýhody: "Seats! They were too small!"
Výhody: "Plane was new, and seatback screen responsive and functional."
Nevýhody: "Economy seats not very comfortable, very tightly packed together"
Výhody: "Crew was friendly and attentive but hard to understand"
Nevýhody: "Airport experience was inefficient. Long unattractive walk, boarding was tedious: the automatic check-in was not helpful and required so many more staff. Random security check was redundant and chaotic."
Nevýhody: "Horrible delay. I got letd to my next flyight. The airline stuff didn’t assist me at all and didn’t wanted to help me getting to my next flight. Horrible"
Nevýhody: "Not much legroom."
Výhody: "It was a nice plane and boarding was well organized."
Nevýhody: "I was assigned a middle seat, if not for that I would have given a higher rating."
Výhody: "Flight on time"
Nevýhody: "The usual Air France flights to Rome, that I have been flying for years, are now operated by Joon. For a couple months nothing changed, except the way the crew dressed. But now Joon is showing its true nature as a LOW COST airline.Seats cramped. Snacks and apple juice are now available for purchase only."
Nevýhody: "Staff where so unhelpful that I missed my flight and then refused to offer any assistance as to how I could remedy this situation. This cost me over €180 which is a weeks food and stay for me. Don't fly with these guys or with air Croatia."
Nevýhody: "Plane left 45 minutes late. No reason given either when waiting or after late boarding. I didn't eat as I tried to sleep byt narrow seats meant being woken constantly by fidgety neighbour. Fortunately the plane made up most of the lost time and I got my next Air France flight. This one was 50 minutes late departing."
Nevýhody: "Canceled flight—absolutely no notification. Convoluted rebooking in whcuhbhey lies to us about what flights we were actually on. Spent a couple hours at Delta rebooking our trip. Lost prepaid night at hotel and dinner eaecatuon plus day of vacation."
Výhody: "Crew was very nice and the plane was clean and comfortable"
Nevýhody: "Worse food I ever had on a flight ( a small bowl of lentils and some bread) Movie selection was poor, although not a big deal"
Výhody: "We got to the desk to check in and there was one person being served in front of us. He finished with him, turned and left the area through the dooor. No one came to help us for 15 minutes. Then they came out to answer the phone and said we were 10 minutes past the cut off and we could not fly."
Nevýhody: "Staff just walked away while we were in line, the rudeness and mean attitude, they blamed us for being too late after ignoring us and made us late, they didn't offer an alternative flight until we asked. Overall, horrible customer service. Never been treated so rudely by people in the airlines industry in my entire 42 years of flying!"
Výhody: "Yelling, cheering and literally rolling in the aisle made for a really annoying flight"
Nevýhody: "Infusions bad behavior. Also, flight number was changed and AF. Was understaffed to handle questions on squirrelly luggage check."
Výhody: "Sometimes you get surprised, with this specific flight, we had an excellent young and perfect cabin crew. Thanks, Joon!"
Nevýhody: "People may think,that the delay of the flight has set my mood for this review but I can ensure it has most definitely not. With all the bad weather, I was already very happy to connect right on time in Paris. However, a long haul A380 flight with such a tight seat configurstion is almost embarrassing for an airline. The in flight entertainment is at a very poor level, not only with the screen being very small and outdated, many of the movies are only available in French and the international selection very limited. The food was not much of a delight, whereas the presentation was nice. However, in all the 7 h between the services, nobody came around with refreshments in a completely booked flight, neither was announced that a trolly would be set for self service in the galley. Lucky the ones who got up and found out about. In terms of amenities, again, the airline is lacking of originality and saves cost. Bottom line: you get from A to B, but there are so many better competitors in the market, which I shall definitely consider on my next travel."
Nevýhody: "There should be more layover time as I almost missed my flight and My luggage was delayed!!"
Výhody: "Love the flight attendant, loads of food couldn’t take it anymore. Professionalism at its peak."
Výhody: "This is what happens when you get roped in by a low price."
Nevýhody: "Disorganization which led to not being able to pre-purchase baggage. Then bad info at airport which led to multiple trips through security trying to make weight on a bag that should have been checked but was told didn't need to. Ended up missing flight, having to rebook at full fare and no one knows where the bag that was checked is. STAY AWAY!"
Výhody: "It was on time and the crew was good"
Nevýhody: "The food wasnt upto the mark"
Výhody: "Friendly onboard staff"
Nevýhody: "Treated like cattle while boarding unless your preferred member. Average food quality."
Výhody: "You can't go wrong with delta when it comes to customer satisfation. It's the primary reason I'm okay with paying extra money for delta flights"
Nevýhody: "Clean. Courtesy of staff on plane."
Výhody: "Late, not enough legroom, smell from the toilet. Tiny TV screen, malfunctioning electronics, poorly maintained seats. Friendly crew! They looked tired, but they were still smiling while trying to keep passengers happy."
Výhody: "leg space in plane"
Výhody: "Crew was great"
Nevýhody: "Not enough food"
Výhody: "The flight crew was excellent. My husband and I flew economy and I saw the crew keep passengers well fed (several meals and snacks) and were attentive to everyone's needs and all done with a smile. I thought the hot towels for cleansing our hands before meals was a very nice touch!"
Výhody: "Cheap aircraft, not even headsets"
Nevýhody: "Dirty aircraft, I expect more when I pay a lot"
Výhody: "The flight crew and flights itself were great."
Nevýhody: "I was told the wrong flight time, wrong terminal, wrong gate, and wrong airline. I couldn't check-in online. It was horribly inconvenient and I nearly missed the flight. We got there with 5 minutes until the doors closed."
Výhody: "Our flight attendant and fnally making it home!"
Nevýhody: "Disorganized uninformed staff. One says I have to have an additional "random" security check after going through the same thing in security. Turns out it wasn't random and I didn't need it. Both times they read my boarding pass wrong thought I was going to Tel Aviv - not random. Airport was hot as hell! Flight kept getting delayed then we had a gate change as well. Finally got on the plane and it took forever to take off so we were basically sitting in a sauna for 30+ minutes."
Nevýhody: "We tried to check our bags through Charles DeGaulle onto our connecting Air Canada flight and the agent refused to even discuss it. Pretty bad service."
Výhody: "A short flight but attendants served us a snack and water with a smile."
Nevýhody: "No business class"
Výhody: "Movie selection was awesome! Food was good too."
Nevýhody: "Too many interruptions. Every time there's an announcement, it interrupts the movies and some of the announcements were completely unnecessary and there were so many of them, it was like constant interruptions, really annoying."
Výhody: "I didn't feel cramped in a Window Seat. Two meals were served during the flight. It was nice to get back to being fed something other than skippy snacks on an airline flight."
Nevýhody: "I was ignored over and over again as ice cream, drinks and snacks were offer by the crew. It would have been nice if some would ask me before falling asleep if I wanted to be roused for snacks and desserts. After being on back to back flights of more than 10 hours each it would be considerate for the crew to be aware of my length of travel and to make sure they don't assume my resting my eyes is the same as me being asleep. Even when I was awake it appeared I was being overlooked, ignored and left out of complimentary services I saw other receiving....my bad for not asking to be noticed."
Výhody: "The crew was very comfortable speaking two languages and friendly. They also had air conditioning! This was great because it was strangely hot in Paris and we were sweating profusely. And our last air france experience we were so hot and it was aweful. Even though it was like an hour and a half flight they still served us sandwiches ,really good."
Výhody: "Although plane was full staff moved us through quickly"
Výhody: "Crew was very nice and helpful"
Nevýhody: "Old airplane with very low amenities. Plane still had ashtrays"
Výhody: "Crew were great"
Nevýhody: "Food was ok - don't know why my vegi meal didn't have cheese and dairy in it, would have made if better. Boarding was ridiculous long line. Could have been more efficient"
Výhody: "The crew was nice .."
Nevýhody: "We were very late for take off. Don't understand why No USB plug. No charging spots. No video. No movie. No radio. No wifi."