Flight food is not good quality. So improve qty and quality.
Crew and service was excellent. Qatar Airways uses Air France business lounge in SFO. Lounge was congested with very little available seating when we entered the lounge. SFO airport seating was far better than what was available in the lounge.
For 13 hour flight seats were slightly uncomfortable, not much room. Otherwise, everything else was excellent, food, cervice, entertainment, very pleasant.
Výhody: "Everything about the trip was great excellent customer experience"
Nevýhody: "If I got to sit in first class coz the plane was so empty haha"
Nevýhody: "No gate for departure or arrival. No business class longe in Cape Town."
Výhody: "Very pleasant and comfortable flight."
Výhody: "As always crew magnificent"
Výhody: "Absolutely nothing."
Nevýhody: "Everything. Firstly the flight was delayed, these things happen but nevertheless I end up missing my connecting Qatar flight to Belgrade, put into a horrible little hotel for 24hrs without my bag, no clothes or toiletries. At one point during the flight once everyone had their chairs reclined one hostess told me to not put mine so far back?!?! Then when asked well then person in front of me has to move theirs forward and her response no they don’t. Absolutely shocking. To think I wanted to upgrade to business class. I’m traveling the globe over the next year and thought let me try Qatar but never again with this type of service and how they treat their customers."
Nevýhody: "Crew needs more booster, perhaps? so they can share some smiles and warm gestures like what we experienced during flight from Singapore to Doha. Ability to choose kids' meal 24 hours before flight. we don't know the avail menu, hence we ordered on outbound only, unable to change afterwards."
Nevýhody: "Delayed flight for no apparent reason"
Výhody: "I was at airport 1 hour before the flight time But they already closed the gate, and I missed the flight, and my return flight is gone too Omg to much for me"
Nevýhody: "I wish you can do something for me Because the tickets is really expensive"
Výhody: "The plane was new and spotless, the crew did everything possible to make the flight great. Food service, and Wine and Cocktails were always served with a smiling face and it made you think of flying many years ago. Service cleanliness of the restrooms and staff were top notch"
Nevýhody: "Nothing really."
Nevýhody: "Meals are absolutly terrible, confort desaster, and hostess unqualified"
Výhody: "Great experience"
Výhody: "Crew were so good"
Nevýhody: "Everything is good"
Výhody: "Crew were friendly"
Nevýhody: "Food could be better and frequent"
Nevýhody: "Crew members are waking up for lunch and breakfast but not for snacks and other beverages. We are feeling hungry later. we aren't knowing when they ll provide."
Výhody: "It is so far a cut above the American carriers. There’s no way to compare them, because Qatar Airways is so far superior. The seats are far more comfortable and larger, the amount of legroom is far superior, you have much more personal space, and the craft is cleaner. Flight Attendants are fantastic! They provide excellent personal care, and are there for everything. They are supremely polite and courteous, and bring things in mediately. Very often anticipating your needs. This is what flying used to be like on United and American. But those people have completely forgotten what service is. Qatar is a 5 star airline. United and American, to my view, are 2 star at best."
Výhody: "Same as earlier flight"
Výhody: "Very polite and friendly crew. Very helpful."
Nevýhody: "Did not have the duty free item I wanted in stock"
Výhody: "Good leg space, friendly crew, excellent plane."
Nevýhody: "This is for ALL airlines: It takes so long to get off the plane!"
Výhody: "Great services"
Nevýhody: "Boarding slow"
Výhody: "quick eficient"
Nevýhody: "long flight"
Výhody: "Nothing. As flight was rerouted and airline changed"
Nevýhody: "We didn't like the fact that our flight changed to a diff airline when we paid to fly with Qatar"
Nevýhody: "Flight was diverted to Kuwait, due to poor condition for landing in Doha and we loose connection to Bucharest."
Nevýhody: "I had been told my checkin bags will be available at final destination but I had to pick them up at Delhi and do the checking in once more which was a lot of hassle with kids"
Výhody: "The service was excellent, the hostesses were very friendly, smiling and helping. The food was tasty and delicious..."
Výhody: "Did not provide hotel even in a 10 hours lay over. The security personel does not know how to behave with passengers."
Výhody: "This review is for return travel from ATL to MAA (Chennai, India) and back. Route: ATL-DOH: about 14.5 hrs; DOH-MAA: about 4.5 hrs; Likes: 1. Baggage check-in process was simple and easy. 2. Meal preferences was good - I'm a vegetarian and on the onward journey forgot to specify the meal preference but the crew had enough inventory to meat the requirements. 3. Every seat was provided with a small plastic pouch/packet/goodie bag that consisted of a eye mask (very thoughtful), pair of sock, toothpaste+brush (very thoughtful), hand cream. This was very useful and effective. 4. Entertainment - options were good and current."
Nevýhody: "Dislikes: 1. Online check-in wasnt easy; towards the end of the process, there is an option to email the boarding pass but this never worked. Not sure if this is something to do with the browser (tried with Firefox, Opera) 2. It would have been good, as part of the online check-in, if the users reminded to specify the meal preferences, etc. I forgot to specify the meal preferences but thankfully the crew had enough of what I wanted. 3. Take a relook at the packaging of the toothpaste tube in the goodie bag. It was sealed in such a way that it was difficult to open it w/o a sharp object. This should have been easier. 4. Seats were the worst part - poor legroom. Worst, the seat cushion is the worst. I think it was just a fabric over a metal seat with minimalist of cushion. ATL to DOH leg was the worst (and the longest leg of the trip). Unless you have open seats next to you it would be a back breaking and painful trip. Seat comfort wise, I would rate Qatar as the worst. Luckily on the return leg (DOH-ATL) next two seats to mine was empty, so was able to stretch and sleep well. DOH-MAA or MAA-DOH seating was little better (think its a older plane; newer planes have worst seats) 5. The website was damn slow while accessing from overseas. Even in the US, at times the website hangs-up, freezes or spins often. 6. Food was ok -dinner and lunch but minimalistic; I didnt see any specific breakfast menu or any coffee served separately (was part of beverage option during lunch or dinner) 7. There was no alert, communication, notification, reminder of upcoming trip via email or text, etc. Many airlines does this very often but Qatar was totally silent on it (they did have my email during checkin). Not sure why."
Nevýhody: "Same as above"
Nevýhody: "Few selection of food."
Výhody: "Lovely flight, start to finish. Attentive staff (but not too much so) and seats were comfortable, even in economy. Smooth front and back end to travels as well."
Nevýhody: "Movie selection could have been better."
Nevýhody: "Some crews are not accommodating."
Výhody: "Staff very friendly. Loved the adjustable headrest as I am shorter and this is the first time flying that my neck was so comfortable I didn't need my travel pillow! Food was excellent!"
Výhody: "The crew on my side of the cabin was very good."
Nevýhody: "Not having available air for the center seats made our flight a truly awful experience. The older style seats are actually more comfortable for taller and larger people. My wife was virtually ignored by the male crew on her side of the aircraft."
Výhody: "Solid movie selection, good food"
Nevýhody: "You have to go through security again at the Qatar Airlines gate, which takes extra time"
Nevýhody: "It was all good"
Výhody: "Nothing at all"
Nevýhody: "No consistency with hand luggage. My companions and I were held to strict weight limits. Others were getting on with three and four bags."
Výhody: "It was something unexpected"
Nevýhody: "Plane configuration; seats were a bit cramped, knee space."
Nevýhody: "I checked in a couple of hours after checkin open but unfortunately I could not get my preferred window seat, got a middle instead. But still the leg room would have been ok but the middle seat (second row behind the bilkhead row) had the front passenger's entertainment system arranged across the footwell, not sideways, so it completely blocked the footwell and prevented any stretching of the legs. I am a tall passenger and this caused much discomfort on the flight, I had to keep getting up to walk around. I also found the seat bottom quite uncomfortable (not enough padding I think), butnghis could have been made worse by the footwell issue. Regards Neil"
Výhody: "On time, good crew, easy connection."
Nevýhody: "Hard and tight seats for such long night flight."
Výhody: "The food and crew."
Nevýhody: "The intertainment system on the Doha to Nairobi flight had old communal TV screens."
Výhody: "Business class is top notch in Qatar airways. From the moment you get in the Business Cabin, you start feeling the great service onboard. The crew is great, the seats are very comfortable, and the food is very tasty along with the wine pairing. Overall, the experience was well worth it!"
Nevýhody: "The problem was the boarding in Miami International airport, it was quite disorganized even for business class, but more so for economical class."
Výhody: "Very nice service"
Výhody: "Plane wasn't full, which was nice."
Nevýhody: "Boarding was a mess. Starting the pre-boarding process into an area without a restroom was horrible. Not allowing us to bring a water bottle on a 14-hour flight was cruel. Movie selection could be better. Additionally, it seems like the Qatar airport is becoming more like a US airport. Agents were barking orders and the pre-boarding process was slow. It was not a good start to the flight."
Výhody: "Crew was amazing and very helpful"
Nevýhody: "The wheel chairs was a bit scarce so we had to walk far distances at Dubai airport"
Výhody: "Excellent crew, who make each person important."
Nevýhody: "Being in economy nothing the crew could do would make it better, however as I have said before Emirates miles rewards should be continue not be lost after a certain time."
Nevýhody: "The crew was good, but the attentiveness of the crew on the second leg was amazing"
Výhody: "The crew is good."
Nevýhody: "The check-in is a disaster. A F-class passenger is treated as a Y passenger. Luggage limited to 2 pieces, even as GOLD FF, was made to pay US$200 dollars on a ticket of already 3,500 dollars and the price is the same for F-C-Y! The treatment was really commerce, as if the check in gets a commission"
Výhody: "Crew was very calm, courtesy, and cheerful."
Nevýhody: "It was my first flight ever. So it was perfect thank you Emirates"
Výhody: "Since not enough room in "What could have been better". For as long as my second flight was, from Dubai to Boston, the seats in coach were criminal!!! Way to narrow, especially if sitting next to a large person. Not nearly enough distance to seat in front of you, can't even bend over to reach some-"
Nevýhody: "thing on the floor. The seats do NOT recline enough to be able to relax & get shuteye. It would have been really nice to have a footrest of some type, even busses have those! I am a small person, 5'1'' and 110 lb. Consider not having such a huge gap between 1st class and economy. Way over crowded."
Nevýhody: "Check the head phone sets have both speakers working. I had to ask for a different set which was fine"
Výhody: "Boarding and Crew are excellent. That's why i prefer to fly with Emirates. Toilets are clean"
Nevýhody: "On this flight, the Gluten Free snack wasn't good. Only one meal was served. For a 10 hour flight, there should be two meals. A snack was served towards the end of the flight. The GF snack was not good! it was two rice cakes with chicken inside. I felt as if they ran out of GF bread!"
Výhody: "Exceptional flight super comfortable"
Nevýhody: "That i didn't receive my bucket list dream of an upgraded flight but that literally was thing that could have improved a really great flight..."
Nevýhody: "Lap dances. Strippers. Cabin crew in miniskirts snd high heels."
Výhody: "The food was nice and the crew were friendly."
Nevýhody: "My screen didn't work properly and only after asking about it 4+ times were we moved to other seats. Unfortunately the new seats were double middle seats for my husband and I who left window and aisle seats respectively. Please fix your entertainment, Emirates."
Výhody: "The staff worked hard but it must have been impossible to satisfy everyone"
Nevýhody: "Too many and too crammed seats. Too narrow aisles. You wont even allow seat allocation to loyal customers reserving months in advance. Greed must be intoxicating! Time to look for a fairer airline who appreciate and care for their customers."
Nevýhody: "Very poorly organized boarding"
Nevýhody: "Nothing. The video quality and sound were not great"
Výhody: "Comfortable seats, enough space for legs, helpful crew, We were offered a voucher to stay in a hotel close to the airport to get a few hours of sleep or relaxation. The voucher included lunch and dinner with good food.."
Nevýhody: "I didn't like the long delay to stay in the airport on hard chairs before leaving Cape Town. The delay affected all the other connections with long periods of stay in the airports. The whole flight was rough, being shaken all the time."
Výhody: "Flight delayed 7:16 hours"
Výhody: "Not much"
Nevýhody: "Flight attendants not friendly, some downright rude and looked like they hated their jobs (bumped into seats, rushed service, visibly irritated when people would ask for assistance), my video wasn’t working properly and was told “it’s an old plane, there is nothing we can do, it will be retired soon, we can get you some you some magazines”, food was terrible."
Nevýhody: "crew doesn’t seem to talk to each other. advised multiple times that my touch screen didn’t work and that i didn’t want the jain meal. your check-in interface does not allow changing food preferences. this should change"
Nevýhody: "The flight on the B777 was most uncomfortable, even in Business Class. Will avoid any flight in this aircraft/airline in future"
Nevýhody: "The seating room in the 747 with 10 seats per row is limiting and uncomfortable. The passenger beside me was pushing well into my space, and the rambunctious flight attendants kept marching right into me and banging my seat with the cart, once also spilling water all over me. (Though she was very nice about it, and I wasn’t upset with her personally.)"
Výhody: "Extremely courteous personnel at airprot IMECABLE service on board Plane brand new"
Nevýhody: "That I had top travel to FLL ibnstead of Miami"
Výhody: "The Crew on Emirates are just the best in the industry"
Nevýhody: "paid extra for legroom but the legroom seats have a big disadvantage of no place to put things you need on a long flight."
Nevýhody: "The entertainment was giving some issues and the staff tried to resolve it. Eventually it came right by it self..."
Výhody: "entertainment is great."
Nevýhody: "completely full flight."
Výhody: "Flight wasn't cancelled."
Nevýhody: "Lengthy check in of baggage, followed by delayed boarding."
Výhody: "Staff was excellent. Food good. Great choice of movies."
Nevýhody: "Bigger and more comfortable seats."
Nevýhody: "Crew attitude. Business seat was broken and they could have cared less. Business Class on A380 is a joke. Narrow seats, too few disorganised crew arguing amongst themselves and a bad attitude off at least three of them."
Výhody: "Loved every moment!"
Výhody: "It was fine. Crew was pleasant, though obviously stretched thin. Food was decent. We ran a little late boarding, but they managed to take off almost on time."
Nevýhody: "The 777 was crowded and had very little leg room. Our seats were worse than most, as they were over the wing which limited visibility and restricted the already limited leg room of that passenger even more."
Výhody: "The cabin crew always smiled and were friendly. At no time did it appear that they were just pretending to be enjoying their job. They worked with great effectiveness."
Nevýhody: "The sandwich served with mayonnaise and chicken was at room temperature. It didn't set well with my stomach. The plane landed and then parked so far away from the terminal. It took a half hour to exit the plane, board the non-air conditioned bus, and arrive at the terminal. The shuttle bus was extremely uncomfortable!"
Výhody: "Very comfortable and good service aboard plane."
Nevýhody: "Very long ride on bus from plane to terminal in DubaI. Very unusual and uncomfortable."
Nevýhody: "debarking process was one of the longest in my life"
Výhody: "Start scurty things with people who has short time to the next flight"
Výhody: "The flight attendants were very cheerful. There was a good variety of movies and other entertainment."
Nevýhody: "The issue is the electronics ban which is not the fault of Emirates. An extra bottle of wine was requested after dinner which never arrived. During boarding, it was difficult to know which group was boarding when."
Výhody: "Friendly, accommodating, and professional service!"
Výhody: "The reception at Dubai and delivery to the hotel. Friendly crew. Toilet regularly cleaned"
Nevýhody: "Short on instruction on using the entertainment module. Having to repeatedly ask for water because it only came in small half glasses each time"
Výhody: "As comfortable as can be expected in economy class... more comfortable than other carriers to be sure. Service from the flight crewy was excellent. The food actually quite good."
Nevýhody: "Boarding process is the one area that could be improved."
Výhody: "Good sleep is most important & emirates is very good in this regard. Food is only fair especially the hot food served at dinner. Wines served are generally of a good to a high standard. Some crew members are better than others. Some are really excellent including any of the Irish members of the team - they always standout with their warmth, friendship & ability to read people & situations."
Nevýhody: "Crew was unprofessional Bags got lost and took forever for any bags to go through on carrousel They boarded nearly an hour before take off and process was very disorganized Hardly any water served"
Výhody: "I flew business class and they do an exceptional job of making you comfortable. Great seats that allow you to completely lie down and an attentive staff."
Nevýhody: "The entertainment was surprisingly uninteresting during this trip. Previously it's been better. The food options were also not as good, but the food was a notch above most other airlines so can't complain too much."
Výhody: "Seats are way better than other airlines and the entertainment systems is way better. Finally, someone decided it would be a good idea to provide power outlets in a plane. Why was that so hard?"
Výhody: "Communication on phone prior to flight regarding baggage allowance & other matters was handled promptly & efficiently by friendly & knowledgeable phone agents. Ground crews in airports & at gates most friendly & efficient"
Výhody: "By far the best airline, from service to quality, all around awesome."
Nevýhody: "Screen was black and white most of flight"
Výhody: "i liked the neatness and welcome"
Nevýhody: "i did not like the food"
Výhody: "The flight was great. The seats were spacious and comfortable."
Výhody: "sitting and staff"
Nevýhody: "food option"
Nevýhody: "We had selected row 47 for our seats and this seat allocation was confirmed on our itinerary. However, at check in time, the airline arbitrarily changed our seats to row 83 without even letting us know. This is unfair and wrong. Wheelchair was booked but not provided . I think this is because of your staff please check it . It seems that it was sold"
Výhody: "Seat reclining was good. Fleece blankets were warm"
Nevýhody: "Blankets had a really bad smell Food options were very limited - even bread was eggless"
Výhody: "Friendly crew, comfortable plane"
Nevýhody: "Luggage lost, unhelpful Kigali Helpdesk. Johannesburg VERY helpful"
Výhody: "Helpful friendly crew, reasonable ticket prices."
Nevýhody: "Luggage was delayed by 24 hours, customer service desk in Johannesburg EXTREMELY helpful, in Kigali they were clueless. Transit area very crowded, humid and stuffy."
Nevýhody: "Time was never kept. we had a delay in LGW for more than 2 hrs. I had a 17hrs layover in Kigali. I was not aware that i would not be booked in a hotel to rest. I had to make my own arrangements. And another extended delay out of Kigali to Nairobi"
Výhody: "I was happy to avail of Wifi in the sky."
Nevýhody: "No entertainment! For an major international flight, one expects some seatback entertainment"
Výhody: "Crew members are extremely polite and friendly. Flight was delayed leaving Kigali captain spoke to each passenger and apologise - great professionalism."
Nevýhody: "Entertainment was limited."
Výhody: "The Flight attendants are all awesome and undesrtanding...and the open wifi ate Kigali airport was great."
Nevýhody: "No vegetarian option Bad boarding procedures, no one gets direction and it was very slow"
Výhody: "Food and in-flight services"
Nevýhody: "Entertainment package"
Výhody: "Rwanda Air is the best"
Nevýhody: "Landing at Kigali was bit rough"
Výhody: "The crew members are very polite and professional"
Nevýhody: "The food is not very nice, the drink is don’t taste so great either . The airline seats are too small"
Výhody: "They respect the timing"
Nevýhody: "The luggage escalator is not working and you have to carry it from one point to another..."
Výhody: "That there were not many people on the second leg and that the plane was clean"
Nevýhody: "The fact that we had an itinerary change with an extra stop (unannounced until 15 minutes before I boarded the flight) that delayed us by 1+ hours, that we were delayed from leaving Kigali by 1.5 hours and none of the crew could explain what was going on, that the rwandair staff was rude. I mean... It's Rwanda so I didn't expect much customer service (they are generally particularly bad by African, European, Asian or American standards) and I definitely wasn't impressed"
Výhody: "Everything was perfect. On time arrival."
Nevýhody: "Loud Nigerian co-passengers"
Výhody: "Timeliness, Service, Cleanliness Comfort"
Výhody: "The food initially given at 2:00am IST was really good and so I didn't even have to wake up again to eat."
Nevýhody: "The breakfast was not as appetizing."
Výhody: "The aircraft was nice, clean and seemed new. The staff was very professional, immaculate uniforms and appearance. Great attention to detail. We traveled from US - Nairobi - Kigali - Johannesburg, changing planes four times. These were some of the nicest planes. I felt very safe traveling this airline."
Nevýhody: "Too much bread in the meals. The meals were adequate in quantity but each meal came with two rolls, which was excessive. Just a note - for the boarding area in the airport. Please have restroom facilities in boarding area, past security so you can use the restroom without having to go through security again. Also, if food and beverage is available for sale in the boarding area more passengers would make purchases."
Výhody: "Good and clean planes, good service"
Nevýhody: "We had couple of ours delay and not well communicated"
Výhody: "Friendly staff, decent snacks and entertainment options"
Výhody: "New airline. Left 20 mins early."
Výhody: "The plane was nice and the captain gave good info."
Nevýhody: "Why was dinner served at 2AM? They woke me up three times to serve drinks and food and the cabin lights were never turned off, for an overnight flight! The Kigali airport waiting area is awful, and the holding area made it so that every child had to use the bathroom as soon as we boarded."
Výhody: "My sister and I were travelling to and from Tanzania through Kigali. The crew was great and our flight was easy."
Výhody: "Information during flight"
Nevýhody: "No TV or programmes to entertain slong"
Výhody: "on schedule. staff at counters and flight crew were courteous and professional."
Výhody: "The flight attendants are very welcoming and helpful. You feel safe and you get to see the pilot who is going to take you to your destination."
Nevýhody: "Reservation was not honored, and only 3 prople out of 5 get boarding. Airline did not provided any other alternative and our friends had to cancel tour and return home!"
Výhody: "Very slow check in. Bit slow and chaotic at gate. Pleasant enough service but not excetional. Smooth flight. Informative pilot. Silly short bus ride to terminal. Very very long wait for baggage."
Výhody: "Flight was delayed over an hour. Otherwise the plane was new, everything felt good, and I have nothing to complain about!"
Výhody: "Rwanda air crew"
Nevýhody: "Lagos international airport"
Výhody: "The staff at the airports were friendly."
Nevýhody: "After thorough check (and hours at the airport) at the holiday destination, Dubai, my luggage was deemed lost. The DXB lost luggage staff helped me complete a 'lost luggage' report. However, the staff member told me that 'if' RwandAir found my luggage, I would be responsible for going to the airport as RwandAir does not have lost luggage delivery like most airlines. For the six days of my holiday, I waited for phone calls and checked emails expecting to hear from RwandAir. I heard nothing, RwandAir had made no effort of any kind to locate my luggage they had mishandled. Upon flying back home, I checked with the initial airport (DXB), the transit airport (Kigali), and my final destination airport (Brazzaville). My luggage was not in any of the airports mentioned. In each airport, and the RwandAir office at the Brazzaville airport, I presented the initial lost luggage form from the prior week and it was apparent that nobody, no airport, and no office was interested in finding my luggage. RwandAir, at no point, apologized for losing my belongings or in any way attempted to make up for seriously harming my holiday- not to mention the fact that it appears I will never see my possessions that were last seen being taken by RwandAir staff at the beginning of my holiday travels."
Výhody: "New plane, friendly crew"
Nevýhody: "Cramped seating, poor signage & boarding announcements"
Výhody: "Staff courteous and friendly"
Nevýhody: "Some choices on menu do not do well by time of serving ie fish"
Výhody: "Plane was clean and very comfortable, staff was courteous. Surprisingly good food for a short flight"
Nevýhody: "Changed flight times without informing passengers on BOTH of the legs. Staff were polite, but were more interested in following the rules than helping people get on their flights. No customer feedback forms were available"
Nevýhody: "No entertnainment"
Výhody: "I like the overall service in the plane."
Nevýhody: "I didn't like changing the boarding time."
Výhody: "Planes were great and flight crew excellent."
Nevýhody: "On arrival at Kigali airport we were quickly moved through security to the departure area. This area was hot and without any facilities for toilets or water. We sat there for at least 1 hour and was a low light in out trip."
Výhody: "Planes were great and flight crew excellent."
Výhody: "Clean, comfortable plane and seating. On time service, courteous attendants. A meal served on a flight that was only about an hour in duration - very nice. Very pleased with this airline."
Nevýhody: "We were delayed by 1 hour because more cargo was being loaded on to the plane. When we arrived in Kigali, we found that our bags had been left behind to make room for other cargo. We arrived and checked in well before the 1 hour cutoff and we were under the weight limit, so there was no reason for our baggage to be left behind. We were informed that our bags would NOT be delivered to us at our next destination, that the burden was on us to retrieve them AND there was no stipend or any type of refund to compensate us for the inconvenience. Since we were continuing our travel by road to Uganda, we had to pay extra to have a driver return to the airport the next day to retrieve and deliver our bags. This is very, very poor customer service!"
Výhody: "Food was beef brochettes, one of the best economy meals I have had. Wine was very good, from South Africa."
Nevýhody: "Seats were not adjustable. It may be that I was in front of the exit row, but I looked and didn't see anyone leaning back anywhere. On the other hand, flight was only 1 hr 20 minutes."
Výhody: "The Rwandair plane was modern and clean. Kigali airport has a nice cafe, and check-in was efficient. The plane left a few minutes early."
Nevýhody: "Check-in closes one hour before your flight. Economy class: Food was a clingwrapped sandwich. The attendant gave me two bottles of a good South African wine. Security has gotten quite uptight at Kigali airport. They now stop your cab a couple hundred meters short of the airport, and have a dog check the vehicle. You have to pass through another security checkpoint at the entry to the airport building, and a third security into the boarding area. The final security check even takes away any empty bottles you have. And don't take any fingernail scissors in your handcarry, even if they have blunt points. You may have an hour or more wait in preboarding, and without water or bathroom excess. So takke care of these needs in advance."
Výhody: "Clean planes"
Nevýhody: "Ground crew at NBO - Rwanda Air has Kenyan Airways do the work in the terminals. Bad idea!"
Výhody: "Crew were pleasant. The flight was comfortable."
Nevýhody: "The flight was delayed, causing me to miss a connecting flight. Boarding was a bit confusing as multiple flights were departing from Kigali airport at the same time and same airline. Information was not conveyed clearly and it might have been easy to begin boarding the wrong flight."
Výhody: "the flight got me to Gaborone on Monday morning"
Nevýhody: "Person in Kigali checked my bag to Johannesburg, not Gaborone. Flight was delayed one hour. Slept on a chair in Johannesburg airport for three hours."
Výhody: "Orderly, organized, courteous"
Výhody: "In general, it was a pleasant flight from Entebbe to Kigali. The Bombardier was in pristine condition. There was no food offered (the flight is 45 minutes) and there is no entertainment available. The crew was pleasant and the seat comfortable (I am 5'11). I would fly again with RwandAir."
Nevýhody: "There was nothing significant enough taken into consideration the characteristics of this flight and the construction in Entebbe."
Výhody: "Very professional - gave us a good meal - although flight was a little more than an hour. Will recommend to friends"
Nevýhody: "Service & good landing"
Nevýhody: "The arrival time was stated as 1:40pm but in reality it was a 1:10pm arrival so I had arranged my driver to collect at the wrong time and he wasn't there when I arrived."
Missed flights due to inadequate scheduling and time between flight, late flight departures and arrivals.
Výhody: "More or less on time"
Nevýhody: "Outdated aircraft. Flight took longer than usual."
Nevýhody: "Flight was 90 minutes late."
Nevýhody: "Seat could have been more comfortable but the leg room was good"
Výhody: "Great helpful flight crew"
Nevýhody: "Checking our bag was a nightmare. All bag check-in was at kiosk which we couldn't use because we had to pay to check our bag. Had to find a desk in another terminal to check bag, then pay an another desk for said checked bag. We saved money by ticketing this way but we almost missed our flight"
Výhody: "Nice smooth flight. Also lovely to be offered a drink and food. Although the quiche is not great. Wasn’t nicer last year"
Nevýhody: "Maybe just change the quiche. Very dry"
Nevýhody: "Screens need update, mis functions on equipment"
Výhody: "Good entertainment options"
Nevýhody: "two of the three phone charge ports were not working I think the passenger seating areas may not have been deep cleaned"
Výhody: "Both the flight crew and the flight attendants were great. It was the smoothest landing I have had it quite dome time"
Výhody: "Even though we flew through turbulances the crew was able to manage their tasks. Plus beautiful stewardess."
Výhody: "most of the flight attendants were excellent except one particular one who was basically yelling at passengers. she had a a logo or a badage on her that identifies her as a manager or a crew lead. she had poor manners and need major improvement"
Nevýhody: "the seats are small and very small space in comparison to Lufthansa"
Výhody: "Exelent Crew, great food and service I really like Swiss airlines. The best so far!!! Thanks"
Nevýhody: "12 hours flight just one hot meal."
Výhody: "We were pleasantly surprised at how good the food was! An added bonus was the chocolate they gave us. Crew was professional and courteous."
Výhody: "The buttered pretzel was nice, and different."
Nevýhody: "The plane seats are closely spaced. I'm not heavy but am tall, so the row spacing isn't the best. The cattle call boarding is not desirable. Would prefer zone boarding."
Výhody: "the crew was wonderful, I was surprised that they had a little snack on such a short flight, the plane was clean and very comfortable. I plan to use Swiss Air again."
Výhody: "The food was quite good and the crew was perfectly friendly. The entertainment choices were useful on such a long flight."
Nevýhody: "It was extremely warm on the flight; consequently, I was unable to sleep. This was my second overly warm Swiss Air flight. After numerous complaints on the first flight, the temperature was lowered, but the second flight remained warm."
Výhody: "The length of the flight"
Nevýhody: "3 of our 5 suitcases were out of luck to make it.. they damaged our 2 new luggages and the third one.. we only realized at home... now I have to deal with that too so I will be with Swiss on my mind for a while.. never again!!!"
Výhody: "Seats were comfortable, food was ok."
Nevýhody: "Need to make it more clear that it is necessary to complete a second passport controle at the boarding gate....causing confusion for some travelers who are not aware of this extra step"
Nevýhody: "I didn't get my kosher food that I ordered"
Výhody: "Very professional!"
Nevýhody: "I am a frequent flyer from HK to Western Europe and it’s a problem transversal to the majority of the airlines. Service quality drops significantly when coming to Asia. Flights to Europe provide exceptional service."
Výhody: "Super service, nice crew. On time and flawless baggage transfer to my final destination. Could not be more pleasant experience. I would recommend travel with Swiss to all travelers. Thank you"
Výhody: "Crew was courteous."
Výhody: "Just another flight, nothing special."
Nevýhody: "I did not like they were so strict with the carry on luggage and stopped us at the TSA"
Výhody: "Just like everything else the Swiss do, our Swiss air flight was like a well oiled machine. Very friendly crew, very good meals, lots of creatures comforts; blankets, pillows, headphones, warm washcloths in the morning. Great overall experience."
Nevýhody: "The seat room is every bit as tight as any other airline, so if you're tall, and flying an overnight, upgrading to a seat with leg room might be worth the extra cost. Select your roomy seat early - they go fast!"
Výhody: "The crew was both fun and efficient. The food was definitely a step ahead of American owned airline companies. Very good choices of movies and entertainment."
Nevýhody: "We've got no complaints."
Výhody: "There was a half hour delay due to some no-show passengers. The flight was delayed while their bags were removed. The problem was explained well. The flight crew seemed to made up for much of the delay by flying faster or more directly so the total flight time did not increase by 30 minutes. Fortunately this was our final flight segment so the delay was not a problem."
Nevýhody: "Booked four flights from Zurich to Prague, but plans changed. No way to get a refund or cancellation although I tried two weeks beforehand. Disappointing to say the least."
Nevýhody: "The flight was late and I almost lost my connecting flight."
Výhody: "Vegetarian curry lunch/dinner was good. Cabin temperature was good. Bathroom was clean."
Nevýhody: "flight crew were snippy. Had to ask for tea in between meals. Was assigned a middle seat when there were so many empty seats. The idea that we had to pay for seat assignments."
Výhody: "Everything ran like clockwork"
Výhody: "All was good except the snack - it was ok"
Nevýhody: "n/a - quick flight"
Výhody: "The flight attendants were exceptionally nice - a real pleasure. Food was also quite good and the chocolate passing out is a super excellent treat."
Nevýhody: "It is disappointing, on an 8+ hour flight, to have the entertainment system broken. The crew was apologetic, but it still is really lame. Made the flight oppressively long."
Výhody: "The food,crew and flight were flawless. Our flight scheduling had us connecting within a thirty minute period in zurich and we had to run to catch the flight. Probably would have missed the connection if our 26 year old son didn't run ahead. Too much drama and no one from swiss air to help. Suggest more time for transfer in the future or someone to guide passengers. We were nit the only ones. However, we did make it as did the others ( luggage too!)so kudos to swiss for waiting"
Výhody: "Good service from attendants."
Nevýhody: "Not enough leg room. Uncomfortably cramped. Very cold plane. Would have preferred an actual Swiss meal."
Výhody: "Wonderful staff and service. Multiple snack and meal service very much appreciated. I love Swiss Air."
Nevýhody: "I found the movie selection a bit limited for such a long flight."
Výhody: "Seat spacing better on the short flight than the long flight -- where is the Swiss logical thinking ---- apparently this is a myth"
Nevýhody: "Swiss boarding is a Charlie Foxtrot"
Výhody: "Brand new plane, with ultra modern seating. We had a lot of room."
Nevýhody: "We sat in the plane for 40 minutes before takeoff"
Výhody: "Upgraded to business, new 777 plane, good snack"
Nevýhody: "No headphones"
Nevýhody: "We didn't had entertainment"
Výhody: "Great crew, and on time, of course: there Swiss!"
Nevýhody: "Tech old and seats uncomfortable and plane loud."
Nevýhody: "meal choice run out very soon and I could not get what I wanted to get"
Výhody: "Entertainment was great!"
Nevýhody: "The check-in was stressful and congested."
Výhody: "It was clean. The aircraft was new, well maintained."
Nevýhody: "The aircraft departed and landed late. I then missed my next connection. The majority of the people working seemed to care but there was no general way to make the late arrival and missed boarding overcome with a plan. It seems it was more my fault than the airlines."
Výhody: "I was not able to make the flight due to the coronavirus. The hospital I’m employed at banned outside travel. I tried contacting the airline and kayak to get a refund."
Nevýhody: "I was not able to make the flight due to the coronavirus. The hospital I’m employed at banned outside travel. I tried contacting the airline and kayak to get a refund."
Nevýhody: "Vegetarian food. 30% of people are vegetarian"
Nevýhody: "Outstanding airline either to IST or beyond!"
Výhody: "Turkish Airlines is my favorite airline going to Europe. We even did the 20 hr layover in Istanbul and had a great time staying for a couple of nights going and coming back. Staff is always friendly and the food is amazing. The food in coach is as good as first class on some US domestic flights"
Nevýhody: "It's an airplane, there's not much to make it better besides giving more seat room. TA gives free drinks, a couple of meals, blankets, and the travel bag, only a snobby priss would gripe about flying with them. I've flown enough budget airlines that give you NOTHING that I love flying TA!"
Nevýhody: "My bags were misplaced I have to wait for an extra day to get it"
Nevýhody: "The seats are so narrow that I can't sit properly. I'm a normal sized person. and even the shorter person next to me was extremely stuck in their seat. This is unhealthy and awfully uncomfortable on an 11 hour flight."
Výhody: "The cabin crew was very pleasant and the service was great. Food was well prepared and served quickly."
Nevýhody: "Was a short flight so there wasn’t anything that made it unpleasant"
Výhody: "Friendly flight attendants"
Nevýhody: "Long layover hours at Istanbul airport . Had to ask for meal voucher at Istanbul airport since the airline does not issue it ."
Výhody: "Great crew, was at gate to help us refirect to later flight. Onboard crew provided extra of meal due to allergies."
Nevýhody: "Fish always served, I'm allergic and this is not a special meal request in USA, a lesson for myself."
Nevýhody: "I had to rearrange my bags 3-4 times even though I paid $80 additional for extra weight"
Výhody: "I prafer Pakistani or Indian food so I can not enjoy the food and Alcohal should not be served being a great Muslim country. And seat gap was less for legs."
Nevýhody: "The Turkish airline is always late at take off Security check on the airport was horrible Not friendly people who work there And definitely no any kind of help Which make me for the second time miss my connection flight And definitely loose more money"
Nevýhody: "flight was delayed 90 minutes and I had to sit next to a screaming baby the whole flight."
Nevýhody: "A 30 mins delay"
Výhody: "(see above)"
Nevýhody: "(see above)"
Výhody: "Ataturk airport, meals"
Nevýhody: "Turkish airlines staff are rude"
Výhody: "Great Service. Polite staff and very impressive service, snacks, food and courtesy."
Výhody: "Excellent service by good mood personal and cabine crew. I enjoyed the short flight."
Výhody: "Great smooth flight, amazing movies, everything was clean and smelled great, crew was catering"
Nevýhody: "Nothing to complain about!"
Výhody: "Not much"
Nevýhody: "The crew wasn't very warm or welcoming. No one smiled even once. They made it feel as if they were just doing their job and didn't care about customer service or comfort. The wifi didn't work the entire trip. Also, I got rammed with a service cart because the flight attendant said he didn't see me."
Výhody: "The service was impeccable!"
Výhody: "Food, entertainment system"
Nevýhody: "Everything else. Europes Bedt Airline should be much better. Turkish Airlines is nothing against UAE airlines."
Výhody: "My first flight with a different airline."
Nevýhody: "A very rude ticket sales woman in Turkish Airline Kiosk, wandering an airport for two hours due to untrained staff and Turkish Airlune "help desk", being cheated out of $400, and finding my baggage smashed up."
Výhody: "Nice to have food on such a short flight."
Nevýhody: "No USB charging outlet."
Výhody: "Service was nice, crew was very respectful and the gift were well within accomidation"
Nevýhody: "Leaving the aircraft by stairs to the runway"
Nevýhody: "My luggage just disappeared on a flight from VIE to Istanbul. Those lost baggage handlers are totally unmotivated also. No explanation at site, barely any email follow up. That's it????? Also on the way back they took away cameras. My professional camera and lens equipment was handled poorly, thrown around carelessly and the lens got damaged. I am quite unhappy with this airline"
Výhody: "Airplane and entertainment were nice."
Nevýhody: "Flight left an hour late so we missed our connection."
Nevýhody: "I lost my connection flight because of TA, they lost my luggage + they almost lost my passport... (it goes much deeper but I don't wanna dig in it)"
Výhody: "Good crew"
Nevýhody: "The moms with babies would do with a little help."
Výhody: "Good food. Great service."
Nevýhody: "Small leg room. Display of entertainment system was poor quality."
Výhody: "I got a little bit sick on plane and the crew was super helpful and supportive."
Nevýhody: "Tbilisi-Barcelona flight was okay but 5 days earlier I took the same flight from Barcelona to Tbilisi where they changed my flight time and nobody let me know!! I didn't receive any information about it and so I had to spend 6 hours at the Barcelona airport!"
Nevýhody: "Terms and conditions of trkish air line of changing date of booking is essentially high and doubled if you are forced to do it twice...the trip cost me more than first class"
Výhody: "I found the physical environment very comfortable, clean , a young dynamic crew who were very attentive and helpful"
Výhody: "Food was very good. Was surprised we got a meal for a short flight"
Výhody: "Crew is very flexible and accomodating to individual needs Food is good compared to other airlines Entertainment is programme is good"
Nevýhody: "Toilettes were a bit messy, already after 2 hours. The screen of the entertainment programme is too busy to find things"
Nevýhody: "I don't why the take-off and landing are late. The boarding started late! the plane stayed on the ground for minutes doing nothing! and in the end the plane arrived half an hour late!"
Výhody: "Best long distance airline I have flown to date."
Výhody: "This is a 12 hour flight - but we have no complaints whatsoever - by far our best experience and we have flown all of the big mid-east airlines."
Nevýhody: "The entertainment system was a bit dated, touch screen did not work well. The leg-room was tight but I am of average height. Would have been tough for someone over 6ft."
Nevýhody: "food horrible, lost my luggage"
Výhody: "Contrary to many mainstream airlines which try to cut costs everwhere to the detriment of economy class passengers, Turkish airlines provides excellent service in economy, and I could get a super cheap fare for my whole family."
Výhody: "food was good"
Nevýhody: "plane interior could be updated."
Výhody: "I liked the easy boarding and the food"
Nevýhody: "The planes interiors could use some updating"
Výhody: "lots of leg room good food"
Nevýhody: "Flight was delay and we are waiting in plane food was not enough good, no menu was provided, the plane was dirty..."