Nevýhody: "The crew never answer the calls when we call"
Nevýhody: "-Seat comfort - stingy with morning coffee -terrible departing plane"
Výhody: "The timing of the flight and available entertainment"
Nevýhody: "For economy class, maybe more variety to meals?"
Výhody: "Keeping time"
Nevýhody: "There should be wi=fi."
Výhody: "Seats were really comfortable, able to lean back further than most, with large screens and good entertainment options. Also liked that there were open areas on the plane that you could go stand up and stretch out for a while at."
Nevýhody: "About halfway through the flight the bathrooms definitely needed cleaned. By the end of the flight they were disgusting, with toilets and sinks clogged and no tissue. I'm really surprised Emirates allowed this to happen, because everything else was great."
Nevýhody: "Thx crew seemed s little slow (almost 2 hours) with getting us dinner for a very late night flight (10:45 pm). It just makes for not very much time to sleep."
Výhody: "the place of my seat on the plane."
Nevýhody: "The food, seat, space, & baby Control"
Nevýhody: "You didn’t change my ticket within 24 hours of booking and I have to loose that ticket I didn’t fly back hime"
Nevýhody: "My flight went well as there was no delay and no issues during the very long flight from Nairobi to Washington DC via Dubai."
Výhody: "Overall flight, crew service was excellent"
Nevýhody: "Was enough"
Výhody: "Great service"
Nevýhody: "The entertainment tv didn’t stay in the right position and the touchscreen didn’t respond all the time."
Výhody: "Emerites is a great Airline"
Nevýhody: "All well"
Výhody: "Business class makes the entire trip much more comfortable."
Nevýhody: "no negatives"
Nevýhody: "I asked for water three times, three different crew members but never got the water during the flight to Dubai, when alighting that's when i asked for the water again from a crew who was manning the business class section and got it."
Výhody: "Comfort and friendly crew and the food was very delicious and not forgetting the entertainment was excellent."
Výhody: "Crew were very professional and polite, entertainment was awesome all the latest movies, food was pretty good. Thanks for free wine and drinks. Crew were very kind."
Nevýhody: "Though more comfortable than other flights like KLM, it was still a little cramped"
Nevýhody: "Requested an aisle seat at the front or an emergency seat and got neither. I could hardly move my long legs. I was glad it was a relatively short flight. Is it just on flights to Kenya that passengers DO NOT receive the travel pouch?"
Nevýhody: "Former travel to Dubai offered food vouchers. No vouchers given and the layover was over 5 hours and portions were smaller on the plane. Bad in flight entertainment screens."
Výhody: "The boarding was quick."
Nevýhody: "Attitude of crew Terrible food Outdated entertainment"
Výhody: "I was upgraded to an exit row when the staff saw how tall ineas"
Nevýhody: "Entertainment system control broken"
Výhody: "I liked that there was live TV available on this flight."
Nevýhody: "I don’t like that there is not and ovo-lacto vegetarian option available to people like me."
Nevýhody: "Cabin crew were reluctant offering passengers liquids on board we had to go and find them to ask for either water or juice as it was a long Flight which took 15 Hours on Air"
Výhody: "I really like the entertainment and the air cameras."
Nevýhody: "I like everything"
Výhody: "seating availability Food service"
Výhody: "The flight was comfortable, food excellent, and entertainment system fantastic."
Nevýhody: "A 7kg maximum carry on weight is super low."
Nevýhody: "Didn't have a good experience in Kenya, not with flight but at the airport. Went through hell. They need to improve on their customer service. I am quite sure I am entitled to bring whatever I want as long as it's legal . But there's lots of corruption and they will mess up your reputation. But at the end of the day they want me to bribe them. I was Really upset."
Výhody: "The entertainment options were great!"
Nevýhody: "There was no leg room at all in economy. My knees were in the seat of the person in front of me. Most of the food was terrible and I only ate the bread. The TV is on the back of the seat in front of you and is a touch screen. You have to touch pretty hard. So, every time the person behind me was scrolling, they had to hit my seat."
Výhody: "The attention to my two nine year old kids. They enjoyed the flight."
Nevýhody: "The washrooms are to few for the people on the flight. We were always queuing as the toilets were always occupied"
Výhody: "Attentive flight crew and spacious interior"
Nevýhody: "Food, food and food"
Výhody: "Traveling internationally is grueling, but Emirates business made the trip easy. After my Nairobi to Washington DC flight, I was able to have a productive day instead of sleeping the first full day upon arrival like normal."
Výhody: "Emirates allows you to start inflight entertainment as soon as you board and are seated. That makes any wait time more enjoyable."
Nevýhody: "This particular flight was full. And I believe they may have been understaffed. I received my special meal but then the drink service didn't come around until most people were finished with their regular meal service. They didn't serve drinks and meals at the same time, for some reason. And the meal clean up took place way after everyone finished eating. It was an unusually long wait. This was surprising coming from an Emirates flight."
Výhody: "This is my first flight out of Nairobi (have made 8-10 others) for which the airline boarded using anything other than a division between first & economy classes. Emirates boarded economy passengers using zones (A-F), which was more orderly."
Výhody: "Crew and entertainment"
Výhody: "• Food was good •The flight was comfortable and I felt saved •The crew was very nice •The flight was cheap compared with service •The entertainment was excelent but you need to add more songs from Africa ."
Výhody: "Customer service, food, the flight in general was good."
Nevýhody: "I lost TV signal a few times and therefore wasn't able to watch the games I was interested in. But I understand this is beyond your control at times but the whole system would benefit from an upgrade. The touch screen sometimes takes a while to respond so making the process a little tedious."
Výhody: "From the top to the bottom, everything was excellent except for..."
Nevýhody: "...the boarding, which was somewhat chaotic. An announcement was repeatedly made that the final boarding call for the flight had been issued, and suddenly the entire assembly of passengers waiting before the gate stood up en masse and moved toward the gate, where we ended up standing for twenty or so minutes while the passengers were boarded in sequence according to seat assignment. I'm certain that Emirates has a protocol for gate announcements, but one of their employees certainly didn't know what it was."
Výhody: "The crew, overall were very alloof and disengaged. Rarely did we hear "your welcome" after saying thank you. We were made to feel as if we were interrupting their real work."
Nevýhody: "The crew needs to remember that how consumers feel is almost as important as price. There are other choices that for air travel. It's costs nothing to smile, or to say your welcome."
Nevýhody: "When it is a very full flight and every seat is needed, the space for passengers is very tight."
Výhody: "Good service good leg room swift boarding and off boarding"
Výhody: "I enjoyed every thing."
Nevýhody: "In Kenya we was waiting to get a seat from Dubai. That was not good."
Výhody: "Overall everything was good."
Nevýhody: "Poor check in services in Nairobi. I waited for 1 hour and half to get my boarding pass."
Výhody: "The Crew were wonderful and tried in every way to make us comfortable."
Nevýhody: "The crew wasn't very responsive"
Výhody: "The good was good and the staff treated us with respect."
Nevýhody: "When I reached at Dubai l could not get a seat to come to Boston as they had overbooked. But it was a blessing for me as I was given a free round trip ticket from Boston to Kenya to use within one year and for that I thank you."
Nevýhody: "when I arrived at seoul, incheon airport, I found that one of my gulf clubs was broken. it was the fist time that the golf club broken. I was so upset"
Nevýhody: "Slow cleanup after food service."
Výhody: "I flew from Nairobi to Dubai and then to New York. Very pleasant crew, beautiful plane inside and out, excellent food in the plane. Overall a very pleasant experience. Also the Airbus 380 is just superb. Such a big bird that one."
Nevýhody: "I am personally opposed to entertainment. I see it as the devil and the world's substitute for true joy that is only found in God as he is revealed in Jesus Christ. So it is sad for me to see all the entertainment centered culture. It shows itself very much in the plane. Everyone with a screen infront of them to keep them entertained. Headphones to cut you off from the fellow next to you. Some very rotten movies on there too."
Overall everything was good,very impressed with good food and service from Doha to Atlanta
The in flight services is great. However, the planes do not depart on time if they are departing from other Airports except in Doha. If you have a small window with your layover, be prepared that you might miss your connecting flight. My luggage was delayed because their departing flight from a non-Doha Airport was late to arrive. Their baggage department is beyond horrible, there is no number to call and have to use Whatsapp and a reply can take more than 3 hours. I had to track the luggage by going the Atlanta International Airport and wait 3 hours for a manager with Qatar airways to first board a flight and then to get my luggage, since they do not have anyone in baggage services. For this I will never fly Qatar Airways ever again.
Disorganized and lacking courtesy in Nairobi JKIA. Business travelers counter not displayed. We paid about $5000 for return tickets because they rudely locked us out saying “you are late.” They had sent us for a new 24 hour COVID test having rejected the 72 hour we had. We did not understand their logic because passengers were still in line. We were in line from 4pm, the flight was after midnight. At PHL, being American citizens, we were not required to present a 24 hour C test! We feel robbed!
Services were excellent and given on time.
Výhody: "Services are the best"
Výhody: "Crew friendly it's my son favorite"
Nevýhody: "Seat selection and little needs comfortable for young kids with mothers"
Výhody: "I really loved the food and the attendants were super friendly and helpful"
Výhody: "Excellent Cabin services."
Výhody: "Having social distance space to take a nap"
Nevýhody: "I sat in the middle seat of the middle of the plane and the staff kept skipping me during meal and drink service because they assumed the other side took care of me. So that was annoying. I had to keep flagging them down."
Nevýhody: "don't know of anything"
Výhody: "Very pleasant and comfortable flight."
Nevýhody: "The Nairobi airport experience could use a bit of help. there's no a/c and even late at night, it was uncomfortably hot everywhere. Once I'd checked in to the gate I was trapped and couldn't easily leave to get water or go to the restroom, which was increasingly annoying as my flight was delayed. Pretty sure all of this is beyond Qatar Airways' ability to control."
Výhody: "Qatar airlines treated us like we were in first class the flight attendants were A+++"
Nevýhody: "Everything was perfect other than the food was not so great i had stock ache the entire flight."
Výhody: "Crew was amazing"
Nevýhody: "Delayed flight for no apparent reason"
Výhody: "Entertainment and food is always great with Qatar!"
Nevýhody: "After I got in my seat an Islamic lady came and said that I was in her seat. I looked at her ticket and while it was the right seat number, she was on the wrong flight. I got a stewardess to help her. She had gone through 3 boarding pass checks and was still on the wrong flight. They let her fly!"
Výhody: "The crew was amazing and delightful."
Nevýhody: "The crew was amazing and delightful but should provide food to kids first before even those special diet or vegetarians."
Výhody: "Crew was great. TV Entertainment system was excellent."
Výhody: "Everything ,good service ,friendly crew affordable rates"
Výhody: "Extra leg room only coz I was on exit isle"
Nevýhody: "Entertainment is poor. Very few selections on black movies and music. Mostly Arabic and Indians. Food was alright"
Výhody: "Everything frim the xrew I could at the JKIA, NBO to Delhi. One thing more from my city Lubumbashi, I didn't care about getting my phone bzttery low. I could chzrge my phone all the journey long. And from Nairobi, I dodn't czre at zll about my phobe, because I knew I could charge dur to the usb device. If ever something to complain about, I'll let you know. Regards Richzrd DIAS"
Výhody: "Service was great for such a long flight. It would be good to have like a snack bar for people to purchase snacks."
Nevýhody: "The wedsite for Qatar could use some work."
Výhody: "The crew was friendly"
Nevýhody: "Horrible flight experience and old planes without USB plug inn and no seat entertainment"
Výhody: "Very polite and friendly crew. Very helpful."
Nevýhody: "Did not have the duty free item I wanted in stock"
Nevýhody: "Boarding process, Smart Phone App, food quality, Announcemebts, Time to unboard the plane, flight information displays at Doha are not easy to find the flight info"
Výhody: "All the services plus the entire team"
Výhody: "Flight was on time"
Nevýhody: "Small single aisle plane No wifi, no power ports, no individual screens Qatar is great about serving water but not other drinks -- I bought drinks inside security but there was another round of security at the gate -- they confiscated all of the drinks I bought"
Výhody: "Staff was outstanding"
Nevýhody: "I missed my flight from Nairobi to Melbourne then the airlines asked for penalties and fare difference which in total was much higher than booking a fresh one way flight. I felt that the crew at Nairobi airport handled the situation pretty well however, the staff at the Nairobi reservation office were a bit cold and not very helpful."
Výhody: "Great cabin crew"
Nevýhody: "Crappy old style recliner seats in business class for a 6 hour flight. Not consistent with the Qatar brand"
Výhody: "The movie selection was good."
Nevýhody: "-my seat did not recline, which I understand that I was close to the emergency exit but the person in front of me could still put their seat back way farther than they should be able to and I was unable to do simple things like put my glass of water on my tray -I had a vegetarian meal which was literally just rice and ground up brown mush-I have no idea what that much was -I asked twice for new headphones because my was broken but they forgot -When the flight attendant was coming around with water and she looked me to see if I wanted any and I said yes, she just skipped over me. I didn't pay a few hundred dollars extra for this."
Výhody: "Everything else"
Nevýhody: "Too much air condition... cold!!"
Nevýhody: "my breakfast was nasty and when i ask the crew who served me she was rude! i didnt eat my meal !"
Výhody: "Paying the hotel for whome the layover was more than 10hrs thanks a lot for caring and preserving the dignity of each customer, I recommend Qatar airlines to everyone"
Nevýhody: "delayed flight"
Výhody: "Even in coach the service is great. The crew is professional and courteous. Food is great too!"
Výhody: "The personnel were at the CAI Airport and in the plae were just wonderful. I hope i will have the same experience the second leg if the trip from DOH to DFW"
Nevýhody: "Food quality - lot's of sugar in child meal. Entertainment system slow. We were forced to move the seats into upright position half an hour before landling on a night flight."
Výhody: "They make you feel welcome like you are a big deal unlike most US airlines. Ticamporn was a great hostess especially . Food was great as well."
Výhody: "Staff was very friendly and food was very good."
Nevýhody: "Older plane, TV screens in the ceiling, only bathrooms at the rear of the plane."
Výhody: "I liked that it was empty and I could lie down."
Nevýhody: "JKIA airport was terrible. Staff were late to come to the check in counters. Why can't they be there earlier than one hour so we don't have to stand in line for so long with our bags. Totally shambolic affair."
Výhody: "Qatar is not glitzy. Better than that, it was straightforward and relaxed and comfortable. Crew was pleasant and helpful."
Výhody: "The crew was professional and friendly. The flight was on time."
Nevýhody: "The plane was not as clean as the one from Doha to New York. The first movie that was played was inappropriate for children under 16 years old."
Výhody: "Seat reclining was good. Fleece blankets were warm"
Nevýhody: "Blankets had a really bad smell Food options were very limited - even bread was eggless"
Výhody: "Helpful friendly crew, reasonable ticket prices."
Nevýhody: "Luggage was delayed by 24 hours, customer service desk in Johannesburg EXTREMELY helpful, in Kigali they were clueless. Transit area very crowded, humid and stuffy."
Výhody: "The two check in bags rule."
Nevýhody: "Not applicable"
Výhody: "Well organized on check in. Attentive"
Výhody: "Took the newly opened route between Cape Town and Harare. Was a great experience. Thanks to RwandAir it is easier and cheaper to fly directly between these African cities. Lots of potential on the route. RwandAir really opening up business and leisure opportunities much needed in these areas. Nice to avoid Tambo airport."
Nevýhody: "Both flights were slightly delayed (which happens), information about the delay could be better at Harare airport. But no biggy."
Výhody: "The crew members are very polite and professional"
Nevýhody: "The food is not very nice, the drink is don’t taste so great either . The airline seats are too small"
Nevýhody: "My luggage was broken into and stolen. They sawed off the zip on my suitcase and broke the handle. Stole a number of personal items including a belt, perfume, t-shirts and cash."
Výhody: "The planes and shuttles are nice and clean, and the staff are pleasant. I had a long layover in Kigali and the airline gave me accommodation and a food voucher (totally unexpected). Will definitely fly RwandAir again."
Výhody: "They respect the timing"
Nevýhody: "The luggage escalator is not working and you have to carry it from one point to another..."
Výhody: "Fligh was on time, front desk staff were very helpfful, flight staff were friendly"
Výhody: "That there were not many people on the second leg and that the plane was clean"
Nevýhody: "The fact that we had an itinerary change with an extra stop (unannounced until 15 minutes before I boarded the flight) that delayed us by 1+ hours, that we were delayed from leaving Kigali by 1.5 hours and none of the crew could explain what was going on, that the rwandair staff was rude. I mean... It's Rwanda so I didn't expect much customer service (they are generally particularly bad by African, European, Asian or American standards) and I definitely wasn't impressed"
Výhody: "Timeliness, Service, Cleanliness Comfort"
Výhody: "The aircraft was nice, clean and seemed new. The staff was very professional, immaculate uniforms and appearance. Great attention to detail. We traveled from US - Nairobi - Kigali - Johannesburg, changing planes four times. These were some of the nicest planes. I felt very safe traveling this airline."
Nevýhody: "Too much bread in the meals. The meals were adequate in quantity but each meal came with two rolls, which was excessive. Just a note - for the boarding area in the airport. Please have restroom facilities in boarding area, past security so you can use the restroom without having to go through security again. Also, if food and beverage is available for sale in the boarding area more passengers would make purchases."
Výhody: "The Airbus. The crew's simple commitment to excellent service"
Nevýhody: "The unconventional check in closure 90mins to departure even when the plan arrived late"
Výhody: "Good and clean planes, good service"
Nevýhody: "We had couple of ours delay and not well communicated"
Výhody: "Nice comfortable new planes."
Nevýhody: "There wasn't much not to like."
Výhody: "Friendly staff, decent snacks and entertainment options"
Výhody: "New airline. Left 20 mins early."
Nevýhody: "The food options were unclear- they didn't announce what was in each meal, aside from the type of meat. It wouldn't kill you to have a vegetarian option on hand either, especially since your website doesn't work."
Výhody: "My sister and I were travelling to and from Tanzania through Kigali. The crew was great and our flight was easy."
Výhody: "Information during flight"
Nevýhody: "No TV or programmes to entertain slong"
Výhody: "Was good on time"
Výhody: "on schedule. staff at counters and flight crew were courteous and professional."
Nevýhody: "The airline moved my original non-stop flight forward by 3 hours. The new flight conflicted with another flight I had earlier in the day. The airline would not allow me to cancel the flight, and could only offer me a 1-stop flight that arrived at my destination hours after my initial flight would have arrived."
Výhody: "The crew was very welcoming"
Nevýhody: "We had a delay of 40 minutes at Kigali airport without prior announcement"
Výhody: "Overall comfort and staff friendliness"
Nevýhody: "Landing was a bit turbulent"
Výhody: "New plane, friendly crew"
Nevýhody: "Cramped seating, poor signage & boarding announcements"
Výhody: "Staff courteous and friendly"
Nevýhody: "Some choices on menu do not do well by time of serving ie fish"
Výhody: "Like Kigali it was clean and efficient."
Nevýhody: "Food is almost inedible"
Nevýhody: "Time management"
Výhody: "Plane was clean and very comfortable, staff was courteous. Surprisingly good food for a short flight"
Nevýhody: "Changed flight times without informing passengers on BOTH of the legs. Staff were polite, but were more interested in following the rules than helping people get on their flights. No customer feedback forms were available"
Nevýhody: "No entertnainment"
Výhody: "I like the overall service in the plane."
Nevýhody: "I didn't like changing the boarding time."
Výhody: "Planes were great and flight crew excellent."
Nevýhody: "On arrival at Kigali airport we were quickly moved through security to the departure area. This area was hot and without any facilities for toilets or water. We sat there for at least 1 hour and was a low light in out trip."
Nevýhody: "We were delayed by 1 hour because more cargo was being loaded on to the plane. When we arrived in Kigali, we found that our bags had been left behind to make room for other cargo. We arrived and checked in well before the 1 hour cutoff and we were under the weight limit, so there was no reason for our baggage to be left behind. We were informed that our bags would NOT be delivered to us at our next destination, that the burden was on us to retrieve them AND there was no stipend or any type of refund to compensate us for the inconvenience. Since we were continuing our travel by road to Uganda, we had to pay extra to have a driver return to the airport the next day to retrieve and deliver our bags. This is very, very poor customer service!"
Výhody: "RwandAir flew us to Nairobi instead and I thought that was good of them to make that change for us. The above evaluation pertains to the flight to Nairobi."
Výhody: "Food was beef brochettes, one of the best economy meals I have had. Wine was very good, from South Africa."
Nevýhody: "Seats were not adjustable. It may be that I was in front of the exit row, but I looked and didn't see anyone leaning back anywhere. On the other hand, flight was only 1 hr 20 minutes."
Výhody: "Clean planes"
Nevýhody: "Ground crew at NBO - Rwanda Air has Kenyan Airways do the work in the terminals. Bad idea!"
Nevýhody: "This airline is an operational nightmare. I purchased a ticket with a connection, and the second flight being a codeshare, two months in advance. On the day of travel, I checked in, checked two bags, and headed to the gate. An hour before the flight, a Rwandaair agent approached me to inform me that they were no longer code sharing with precision air, the second flight. Chaos ensued, my bags got lost, I got stuck in Nairobi, etc. in Nairobi, one of the Kenya airways agents literally said to me 'avoid Rwandaair and precision airlines - they are both airlines that do not follow any regulations, and not just operational, but safety as well.'"
Výhody: "Crew were pleasant. The flight was comfortable."
Nevýhody: "The flight was delayed, causing me to miss a connecting flight. Boarding was a bit confusing as multiple flights were departing from Kigali airport at the same time and same airline. Information was not conveyed clearly and it might have been easy to begin boarding the wrong flight."
Výhody: "The flight times were perfect and the seats were comfortable."
Nevýhody: "The food was just ok"
Výhody: "the flight got me to Gaborone on Monday morning"
Nevýhody: "Person in Kigali checked my bag to Johannesburg, not Gaborone. Flight was delayed one hour. Slept on a chair in Johannesburg airport for three hours."
Výhody: "Everything was excellent, service, cabin, food."
Nevýhody: "First announcement cockpit was just before landing. Would have liked some information before takeoff and once in the air"
Výhody: "Orderly, organized, courteous"
Výhody: "In general, it was a pleasant flight from Entebbe to Kigali. The Bombardier was in pristine condition. There was no food offered (the flight is 45 minutes) and there is no entertainment available. The crew was pleasant and the seat comfortable (I am 5'11). I would fly again with RwandAir."
Nevýhody: "There was nothing significant enough taken into consideration the characteristics of this flight and the construction in Entebbe."
Výhody: "Very professional - gave us a good meal - although flight was a little more than an hour. Will recommend to friends"
Nevýhody: "Service & good landing"
Výhody: "Unfortunately i missed the flight from kla to Nairobi via Entebbe due to closue of Entebbe Road. Return from Nairobi was okey but was delayed for about 40 minutes"
Nevýhody: "Food needs to be addressed"
Výhody: "They have great food, amazing crew, great customer care.."
Nevýhody: "No entertainment, some few crew members has a bit of an attitude."
Výhody: "Flight attendant are helpful."
Výhody: "I always appreciate the cleanliness of Rwanda! This carries over to their planes too. Good staff on the plane. Too short of a flight for entertainment- it was amazing they even served the quick drink and snacks they did! Good on-time flights."
Nevýhody: "After I bought my tickets the flights were rescheduled, giving us an 8 hour layover between flights... some in our party were stuck in the airport with nothing to do, and there is nothing to do in that airport. One question, when will passengers learn that listening to music or movies on the plane without headphones is really uncool?"
The ground crew at the airport need to be more customer friendly! They weren’t very helpful at all!! They were too busy chatting with themselves!!
Overall VERY impressed. Food was absolutely top notch, service was good. We transferred in Istanbul and this is a gorgeous airport. It's a bit far from the city but everything else was great. Turkish Airlines Airlines put us up on a hotel since we had a long layover. Very impressed and would certainly look forward to another flight with them. 10/10 and the price was right
Výhody: "Same as the first flight."
Nevýhody: "Same as the first flight."
Nevýhody: "Food & drinks"
Výhody: "I was not able to make the flight due to the coronavirus. The hospital I’m employed at banned outside travel. I tried contacting the airline and kayak to get a refund."
Nevýhody: "I was not able to make the flight due to the coronavirus. The hospital I’m employed at banned outside travel. I tried contacting the airline and kayak to get a refund."
Nevýhody: "Vegetarian food. 30% of people are vegetarian"
Výhody: "Turkish Airlines is my favorite airline going to Europe. We even did the 20 hr layover in Istanbul and had a great time staying for a couple of nights going and coming back. Staff is always friendly and the food is amazing. The food in coach is as good as first class on some US domestic flights"
Nevýhody: "It's an airplane, there's not much to make it better besides giving more seat room. TA gives free drinks, a couple of meals, blankets, and the travel bag, only a snobby priss would gripe about flying with them. I've flown enough budget airlines that give you NOTHING that I love flying TA!"
Výhody: "The crew was very hospitable. Good food."
Nevýhody: "The champagne should be served more chilled and the bottle should be stopperd to preserve its bubbles through the end of the flight. Avianca lounge at MIA is subpar."
Výhody: "Entertainment and punctuality"
Nevýhody: "I think some of your steward and stewardesses exhibits racist tendencies. I am not sure why this is so. They need to be educated that we are all paying customers and they should know how to avoid the discrimination trap."
Nevýhody: "No flat bed in business class. Flight delayed and 1 hour 10 minutes late; my bag did not make the connection in Istanbul. My bad is due to be delivered tonight."
Výhody: "meals are pretty good, though repetitive"
Nevýhody: "old plane, connections at IST are inconvenient and the airport is in terrible condition. Flight was crowded and boarding was chaotic. Ran out of meals. Plane was quite hot (and I'm usually cold). Overall poor quality."
Výhody: "crew and service are great."
Nevýhody: "wasnt able to print my boarding pass while checking in online. being able to do so would have helped a lot if i didnt have to check-in at the counter as the flight was at 5am. i could have just got in and spent the night at a lounge."
Výhody: "no clear on when to go"
Nevýhody: "check in delay"
Nevýhody: "The seats in business class were not suitable for sleeping even though I paid top dollar and it was a 4:45am flight. They let a random person on the plane and had to do a full security sweep before taking off."
Výhody: "Great selection of movies, excellent food, friendly service."
Výhody: "Friendly checking in staff. Easy to us and good variety movies."
Nevýhody: "Short leg-room, squeezed chairs, air stewards too busy to remember to follow up requests, Less than enough choice for non-cheese food-type. Less than clear English command."
Výhody: "The entertainment was good"
Nevýhody: "We asked for special meals and they told us they only had one type of meal on board"
Výhody: "Pilot was operating nicely, temperature was acceptable,"
Nevýhody: "Cabin crews should pay more attention to elder people,"
Výhody: "The food was good, the entertainment ample and up-to-date, and our flight attendant on that flight was very nice and helpful. My sister is incredibly tall and they were able to put us in an exit row, which was much more comfortable for her."
Nevýhody: "Turkish airlines from Istanbul to Nairobi Announcement for medical personnel or doctor to come help. We pushed the button and the flight attendant came to our row. We unbuckled and we’re ready to get up and he said “ I have an elderly woman but first I need to see your license. In shock we said you need the license for us to be able to help? He said unfortunately that is our policy. I happen to have mine because I brought it along for the medical mission. I showed it to him then he gave some detail still not allowing us to see the person that needed attention:"
Výhody: "Non gluten meal"
Nevýhody: "Non gluten bread"
Nevýhody: "flight attendants from Nairobi to Istanbul were rude and unaccomodating. asking for a glass of water appeared to overwhelm the flight attendant."
Nevýhody: "Flight was late leaving Nairobi due to a catering issue. Missed connection through Istanbul to Manchester. Placed on AF flight to Paris then Manchester. Paris flight was delayed. Missed connection to Manchester. Paid for my own hotel room overnight in Paris CDG. Flight will arrive a day late in Manchester. That means I have missed my flights from Manchester to UK with Air Lingus (booked through Kayak website) It seems I must now purchase a new ticket to get home from Manchester to Nashville. All expenses I can ill afford. Lesson learned...cannot afford to use Kayak anymore...sorry."
Výhody: "My experience on Turkish Airlines exceeded expectations. Boarding was smooth and the flight was on time. Service was excellent and staff professional. The crew was courteous but the hostesses could try smiling a bit more. Their courtesy was appreciated but it felt very methodical, more of an obligation and not spontaneous. The pilot did a great introduction and gave information about the trip. Also the plane toilets were clean compared to other companies. I expected to see a wider selection of more recent and award winning movies. Will definitely fly Turkish Airlines again."
Nevýhody: "I had a 4 hour layover. The airport is not organized. It was impossible to find any Turkish Airline help desks and personnel. I definitely would have expected to see more ground personnel helping travellers."
Nevýhody: "I did not like the way I was treated by supervisor st the checking desk while checking at Nairobi, I am not sure if he is an employee of the airport or of Turkish airline. he frustrated me and was not offering any assistance, I also realized that he frustrated two other people during and another staff says he is fond of doing that all the time"
Výhody: "(see above)"
Nevýhody: "(see above)"
Výhody: "Great Service. Polite staff and very impressive service, snacks, food and courtesy."
Výhody: "Everything, Good service, timely and on pojnt"
Nevýhody: "There was a slight delay on landing"
Výhody: "The few and very rarely seen employees are not even willing to listen to our questions let alone help us, Ican for sure say in 1 out of 10 wotkers there was only one that was willing to help And did let the one that helped us know I and my co travelers apriciated her or him to me there was one girl who offered me help after I cried because I thougth I would miss my flight to houston. I told her tgank you a 1000 times."
Nevýhody: "Every thing Lack of help Lack of infirmation Lack of annoucement of next step Lack of a simple WIFI so I could let someone know what is happening to me There was no airport free wifi This turkish airline have now lost me as a customer unless I am traveling to somaliya where no other airline goes Bye bye Turkish air I am deeply disappointed at the lebel of the airport serveses For that reason I am done dealing with it and I will let this known to my friends and Family so they also stop doing bussniss with this airline It it my new mission now to stop anyone flying turkish air because of customer serves ... I just glad my horrifying experiance is over and I am home now Thanks for askiking me how was my flight"
Výhody: "I liked the dessert , blankets and pillow were available to all and washroom was good"
Nevýhody: "Food was ok , kids did not like and snacks were not available after meal although mentioned. Service was poor . Let space was not too much"
Výhody: "Great short flight and we even received a meal as well as free headphones."
Výhody: "Lots of room on the plane, light meals but good, helpful service"
Výhody: "My first flight with a different airline."
Nevýhody: "A very rude ticket sales woman in Turkish Airline Kiosk, wandering an airport for two hours due to untrained staff and Turkish Airlune "help desk", being cheated out of $400, and finding my baggage smashed up."
Výhody: "I got a special meal -- Asian Vegetarian -- and it was delicious. I have also had the regular Vegetarian on other Turkish Air flights and they have been great too. So congratulations on good food! I just have one suggestion about the food: Just because someone is vegetarian, it doesn't mean that they don't want dessert! I notice that where others have chocolate pudding, for example, I get fruit. I like fruit... but a piece of cake or some other sweet is good too!"
Nevýhody: "The pull-down food trays are often angled down so that the food slips into your lap. I often have to hold the cup or glass so it doesn't slip off."
Výhody: "Service was nice, crew was very respectful and the gift were well within accomidation"
Nevýhody: "Leaving the aircraft by stairs to the runway"
Výhody: "Great flight overall. Comfortable, nice amenities. Staff was polite and helpful."
Nevýhody: "Did not like the carry on being based on weight instead of size. Also did not like that there was not a self check in kiosk."
Výhody: "The food, prices and extras were outstanding"
Nevýhody: "The crew orders you around like a high school Political Science teacher; bossy, ride with an attitude"
Výhody: "The attentiveness of staff."
Nevýhody: "The video screens did not work. Our seats were changed at the last minute without any indication to why."
Výhody: "Literally nothing."
Nevýhody: "Literally everything. Worst airline EVER."
Nevýhody: "I lost my connection flight because of TA, they lost my luggage + they almost lost my passport... (it goes much deeper but I don't wanna dig in it)"
Výhody: "Quite good. For an international flight, the comfort and service could be better. Eg foot rest, a pouch for socks , ear phones"
Nevýhody: "No foot rest, help the short people to store luggage."
Výhody: "Good food. Great service."
Nevýhody: "Small leg room. Display of entertainment system was poor quality."
Nevýhody: "they lost my luggage by my first stop"
Výhody: "The Flight Attendants were really nice."
Nevýhody: "You could not control your air conditioning and it was very warm in the front of the plan but cool in the back."
Nevýhody: "Basically the wifi doesn't work on these long haul flights. It's either not connected or extremely slow. I finally gave up and didn't bother"
Výhody: "- No security lines when transiting at Istanbul. - Generally well organized. - Decent food and drinks selection on board. - Choice of Turkish and French wine in Economy. - About the same on other points as other leading airlines."
Nevýhody: "- At Istanbul no long chairs for taking a nap during long connections when arriving on a red-eye flight (like they have at CDG or Dubai or many other airports). Overall, very crowded airport. - The plane had older entertainment system with no USB port to charge-up the cell phone nor a power outlet."
Výhody: "The service was great and all staff were friendly."
My "virtual" flight was okay. In the real world BA cancelled my trip and refunded my $$ through Kayak before I left and I had to rebook a flight on a different airline through Kayak. I was and am surprised that Kayak thinks I am flying on the cancelled tickets that have been refunded. So my ratings of the trip are completely bogus. I would hope that Kayak would corect the flaw in the computer system that thinks cancelled tickets are still "flying".
I was never even on the flight because British Airways does not even operate out of Nairobi anymore. Why did they allow me to purchase a ticket to fly out of Nairobi when they do not even exist there anymore. I had to purchase an additional ticket with another airline just to arrive home. Terrible!
I would like my refund because I was never given a chance to use the flight. I you need to send me connection to process refund for the whole trip. I booked through you and the trip was never allowed to continue. Please assist me get my refund to settle and close this chapter.
Výhody: "The crew and the food"
Nevýhody: "The entertaiment selection. Should get better movie, TV and news selection"
Nevýhody: "No luggage and you had 4 hours! And 20 min late. Not good"
Nevýhody: "Food could be better."
Výhody: "Direct flight. Crew was good. I got home alive."
Nevýhody: "The crew made far too many unnecessary announcements and the sound system was friggin loud. Everyone on the plane jumped and cringed everytime there was another completely unnecessary announcement. The seating area in coach was also a bit crammed. The flight was full as were the overhead bins so i had to stow everything at my feet and there was barely any room."
Výhody: "Crew was amazing. Food was amazing too!"
Nevýhody: "Delay time."
Výhody: "Comfortable clean food was tasty and appreciated the complimentary drinks"
Nevýhody: "Offered bottles of water...not just small cups"
Výhody: "The in flight services met my expectations."
Nevýhody: "We were informed at the Nairobi check in that our tickets had been suspended because of possible risk of fraud. Attempts to resolve this promptly were not successful. For a first time traveler to the UK, this created unnecessary anxiety and gave us the feeling that the agency appointed to check us in are not supportive. We were eventually sorted but this is not nice at all given the fact that payments went through and tickets were issued and no one informed us of any issues until we got to the airport. Some feedback would be appreciated."
Výhody: "Got to Prague safely"
Nevýhody: "Old plane. Tired attendants"
Nevýhody: "finding the gate only 30 minutes before eprture in long walk for 76year old man glass of soda for $3.50"
Výhody: "Seat and space in plane"
Nevýhody: "the old part of Nairobi In Airport... JKIA .....is appalling and the boarding procedure very tedious and uncomfortable Inflight entartainement is as old as the plane... built in the 80's"
Nevýhody: "Have to pay for everything even soda and snacks"
Nevýhody: "Never took the flight because BA would not rebook me on a later flight after delays on their side caused me to miss my original flight, even though there were seats available on the later flight. This cost me a lot of time and money, but BA made out like bandits -- selling my original seat, and then selling out the next flight (because the delay!). Nice rip-off."
Výhody: "Good food great service"
Výhody: "Excellent customer care"
Nevýhody: "Hand sanitizers would have been great."
Výhody: "Quick flight, good service."
Nevýhody: "No complaints about BA here! Only thing is that there was a group of rowdy young men who were very loud the entire flight, and I'd wished the flight attendants would have asked them to quiet down. But I really don't know if that's appropriate/part of their duties!"
Nevýhody: "No power plugs/usb ports. Very small, poor quality screen. Not much bigger than my iPhone."
Nevýhody: "Ancient, filthy plane, rude personnel, awful food, and probably the worst boarding experience for premium travellers imaginable at Nairobi airport"
Nevýhody: "Seats were too small..tight fit."
Výhody: "The crew was outstanding."
Výhody: "The flight was on time"
Nevýhody: "This was an old plane. No electrical outlets. The entertainment system didn’t work. Sure didn’t bend over backwards to make us happy. 1 cup of coffee. I did get a refill but only because I got up and asked someone. I will sure avoid British Airways. We took 3 long flights with them and they were all on that old 747. They need to update."
Výhody: "It was on time"
Nevýhody: "You can’t pay to pick a seat"
Výhody: "BA crew was much better this flight"
Nevýhody: "Crew attitudes"
Výhody: "speediness of boarding"
Nevýhody: "too slow service, it took almost to landing to get offered drinks and sale, crew weren't very efficient."
Výhody: "I made it finally to Prague."
Nevýhody: "British Airways did not have a plane available in timely manner. They were jerking us around with the departure time. They changed the departure time over 6x. The range was zero to 3 hours late. Finally, we departed about 80 minutes late. The blame was on weather but I did not believe them. I looked from the window - weather was fine with slight drizzle and about 3000 ft overcast. Also, the flight to Prague had no food but mostly no drinks no sodas. I'm questioning their business practices when they were asking about 5 pounds for a drink. I will fly with some other airlines next time."
Nevýhody: "Flight was cancelled. I found out as I was entering Nairobi Airport. The British Airways staff at JKIA were clueless regarding what to do with 200 passengers. It was chaotic, with no one appearing to know what options were available. It was a long night, and if my wife had not re-booked me on another flight out, I might still be there. Terrible customer service."
Výhody: "Just perfect ⭐️⭐️⭐️⭐️⭐️"
Nevýhody: "Nothing wrong"
Nevýhody: "My screen failed and was not able to work"
Výhody: "Lots of space. Decent food."
Nevýhody: "got to the check-i counter and didn;t realize my ticket didn't include a checked bag. Was charged 65 pounds.---a bit high in my opinion. The disclosure was not at all prominent. Was surprised and disappointed at the price. Also, was never served water during the overnight flight. Am accustomed to flight attendants coming through the cabin a couple of times with water."
Nevýhody: "Mediocre aircraft, dismissive crew. Nothing surprising from BA to be quite honest I shall continue to lower my expectations."
Výhody: "Easy flight"
Nevýhody: "No food or even water was available without paying"
Výhody: "New plane"
Nevýhody: "THEY CHARGE FOR ALL DRINKS APART FROM WATER Tight leg room"
Nevýhody: "Extremely old aircraft. Entertainment was terrible with old screens which had half the pixels missing, mapping was 1980s style. It's about time BA updated or got rid of these old planes. Seat would not recline as we were stuck in the very back row of economy. Very uncomfortable experience. BA, this is no longer good enough - relying on customer loyalty will no longer work!"
Výhody: "New plane. Adequate comfortable seating. Relatively punctual."
Nevýhody: "You have to buy even water so it feels like a low cost airline."
Nevýhody: "way too much of bad to be listed. But can say for certainty that I will avoid to book with BA in the near future."
Výhody: "Earlier arrival"
Nevýhody: "Not enough room tor luggage, I did not have any, but many people had too much, they were not able to put it in the available space. People should NOT be allowed to take soo much luggage into the cabin. In Prague it took more than 30 minutes to get our bags!!!!The WORST I EVER EXPERIENCED..."
Nevýhody: "Delayed as usual"
Výhody: "Flight was delayed because of no AC, but we were put on another plane and the flight was only delayed an hour"
Nevýhody: "Initial boarding. We stood in line for at least 30 - 45 mins to board the plane"
Výhody: "the crew and pilot were particularly nice and informative"
Výhody: "Civility in the boarding process, bathroom cleanliness and on time departure and arrival."
Nevýhody: "Poor entertainment system and choice. Some parts of the main cabin were dirty. As an asthmatic, I tend to be quite sensitive to dust etc. The age of the plane. Some of the flight attendants seemed not as friendly on request of some, not all, service."
Výhody: "The crew on the aircraft were very friendly and polite."
Nevýhody: "Not BA's fault but Nairobi is probably one of the most uncomfortable airports. We paid to go into the Aspire Lounge but was surprised that BA do not have a lounge. We flew Premium Economy but didn't think we got that much extra for the amount paid. Breakfast was one breakfast bar and that was it."
Nevýhody: "There was a loose screw on the plane and they did not detect it until the flight was about to take off! We had a delay -- though not too long, this was preventable."
Výhody: "Good service, lovely,approachable ,gorgeous personality-crew. I"
Výhody: "We were in coach. They would not allow us to take any water on board the plane unless we were in business or first class. Really wierd. This was a night flight, so we slept most of the way.."
Výhody: "Courteousness , pleasant staff and good food on board. Overall my flight was good. Nothing to complain about."
Nevýhody: "I know this was economy but the seats are the tightest of any other airline. We were all practically on top of each other for a relatively long flight."