Výhody: "Due to business I travel allot so I deal with allot of airlines. This is by far the best airlines I have used. Excellent crew and airport staff. I don’t think words can express how satisfied I am with this airlines and airport. The nicest people and great service. Clean and modern aircraft. Going to try flying only with KLM from now on."
Výhody: "Klm's consistantly high standards in everything they do."
Výhody: "Great atmosphere, crew was excellent!"
Nevýhody: "I’m 6’5”, so legroom can always be a complaint, but this wasn’t too bad. The plane appeared to be fairly old and didn’t have WiFi. Entertainment also was on an older screen which was navigated by using an old in-seat phone."
Výhody: "Loved the smooth ride."
Nevýhody: "Bathroom was pretty nasty"
Výhody: "Usual faultless KLM experience"
Nevýhody: "Half the screens were not working - crew were made aware but nothing was done. Vegetarian choices were poor to non-existent ; I witnessed crew insist to a passenger that there were no vegetarian options! They finally cobbled something together for him but not a pleasant experience"
Výhody: "Just as I expected. And I made my last connection easily."
Výhody: "Crew was helpful and food was very good"
Nevýhody: "There was no entertainment on the flight from Vancouver to Amsterdam and this on top of a two hour delay in taking off which led us to have to literally run to our gate in Amsterdam to make the connection to Mumbai"
Výhody: "No delay and nice staff"
Výhody: "The friendliness of the crew"
Výhody: "Good beverage service."
Nevýhody: "Over an hour delayj for departure."
Výhody: "Food, entertainment and crew was exceptionally friendly."
Nevýhody: "Seats not great for such a long flight."
Výhody: "The space at my feet with the chair in front was a bit akward."
Nevýhody: "Not being seated next to small kids. Perhaps they should have a separate section? ;-)"
Výhody: "The crew was great but the seat wasn't as comfortable and didn't have much leg room."
Nevýhody: "Larger meals."
Výhody: "MCR airport Mert & Greet parking was smooth and efficient."
Nevýhody: "Flight was delayed 2 hours due to bad weather. Additional baggage payment to Air Baltic did not show up on the KLM system and we had to pay again. Nowhere to address this with Air Baltic even in Tallin. Handlers seem uninterested and refer us to ‘the website to address the issue.....’"
Nevýhody: "old screens and entertainment system leg room to small"
Nevýhody: "I’ve traveled a lot internationally and this was the WORST flight I’ve ever had to endure. I felt like I was being tortured and didn’t sleep at all and so slept when getting into Amsterdam rather than being able to explore the city. I was out $200 for the Airbnb (could’ve stayed in the airport cheaper) and $200 for a dinner cruise I slept through. NEVER AGAIN"
Výhody: "I bought the Airport tickets for my Russian friend. However customs would not allow her to board the plane unfortunately. That's not Kayaks fault. I would definitely book with Kayak again. Many thanks."
Výhody: "Nice flight ...was comfortable travel ...good food.Thanks"
Nevýhody: "No such things"
Nevýhody: "KLM lost my luggage during the layover. My luggage didn't arrive even after the next flight to Prague. Customer service wouldn't give me any idea what flight my luggage would arrive on, nor would they tell me what time my luggage might be delivered to me."
Výhody: "Friendly in-flight personell"
Nevýhody: "Approx. 1 hour delay, which was not the airline's fault (construction on runways)"
Výhody: "Friendly attendants. Decent food, and frequent snacks and beverages."
Nevýhody: "No charging ports for electronic devices."
Výhody: "Cabin crew were very professional."
Nevýhody: "Aircraft returned to gate due to fault and was delayed for 45 min."
Výhody: "crew were absolutely delightful, full of smiles and doing everything to make you comfortable. seats were fine enough and got some work done and a bit of sleep. first lunch was fresh and tasty, but the second, a burger, was edible, but not much more."
Nevýhody: "tv screens are dated so movies are not as crisp as you find in newer planes. you need a 2 prong audio adapter to use your own headphones."
Výhody: "Decent seat size. Sorta slept the whole flight."
Nevýhody: "They stole my money"
Výhody: "Helpful and smiling cabin crew."
Výhody: "Everything. A truly faultless experience!"
Výhody: "Pretty basic one hour flight so there's not much to complain about or praise about. I got some sleep which was good."
Nevýhody: "The crew had their general Dutch aloofness on form. Chatted to one of the stewardesses in Dutch up until she saw I had a British passport then she decided she could only speak English to me."
Nevýhody: "KLM crews look unhappy with their work. Everything they do is a favor not duty."
Nevýhody: "No proper info regarding cancellation. Staff was unfriendly and abruptly responded to passengers."
Nevýhody: "Service from airline host Poorly maintained plane Bad food Old entertainment"
Výhody: "Ground staff at Manchester very helpful"
Nevýhody: "Information on KLM website and flight status said 50 minutes delay and was never updated with the true status. 3 hours before we took off. KLM blamed the fog at Manchester but to be honest most other flights seemed unaffected. Put up in an IBIS hotel and fed substandard food and shitty hotel room with an Aircon unit that clunks into action every 30 seconds keeping me awake. It's external so I can't switch it off. Being given a 10 Euro voucher for food at the airport when most food and a drink will cost you 12 to 15 euros."
Výhody: "Short-hop flight, fit for purpose."
Výhody: "Equally friendly crew and experience. It was complimented by the time we got to spend in the fantastic KLM lounge while we waited for the flight."
Výhody: "That we didn’t crash"
Nevýhody: "Everything! The crew was rude, no entertainment whatsoever, late boarding, late departure and bad experience with the check in process both in app and on website."
Nevýhody: "Not only was there free food but they tried to sell you a bunch of stuff. Not a moments piece."
Výhody: "Catering is ok"
Nevýhody: "Seats comfort really old school"
Výhody: "Jet airways flight till mumbai"
Nevýhody: "Poor legspace in Klm flight till Amsterdam"
Nevýhody: "There weren't too many options. The movie selection was very limited and the tv show were over 20 years old in some cases"
Výhody: "Flight attendants were friendly, but they only had limited resources to work with."
Nevýhody: "Worst aircraft I have been on in years. No wifi or entertainment, no power outlets, only bad wine/beer for a 3+ hour flight is mediocre at best..."
Výhody: "The service, entertainment, food, the crew, the aircraft were excellent."
Nevýhody: "They put us in a Transavia plane."
Výhody: "captain was great."
Výhody: "No entertainment or food needed on a half hour flight. Otherwise excellent."
Nevýhody: "Fewer entertainment options than the delta flight. I got excited with that first flight."
Nevýhody: "The flight was very delayed. We sat on the floor because there was not enough seating. We eventually had to squeeze into buses and drive around the tarmac to find a plane. We lost 5 bags in the process but eventually got them 2 days after arrival. the bags did not show up when we originally were told they would."
Výhody: "There's almost no padding to them and they're very narrow. I know it's nothing new but I'll keep complaining until something changes, if ever."
Nevýhody: "The crew was wonderful, the food was extremely good for economy cabin standards."
Nevýhody: "Nothing else. All was well"
Nevýhody: "Punctuality. Time is off the essence."
Výhody: "Helpful, friendly crew. Comfortable plane"
Nevýhody: "In flight entertainment could be a little better. Perhaps let passengers know about the inflight entertainment available via WiFi"
Výhody: "New airplane was comfortable and clean. Food was just okay."
Nevýhody: "We had to transit in Addis (connecting from Dakar) and the whole experience of going through the Addis airport, getting the voucher for the hotel, and going to the hotel was horrible: it took forever going through immigration and getting a simple stamp on the voucher (the latter an unsafe experience and time consuming, with hundreds of people piled up to get those stamps from just two people, crashing again each other, with no order, no lines). Somewhat there has to be a better way to manage this and make the experience safer and more comfortable to everybody. For instance, just enforcing to stay in line and organizing the lines would have saved everybody a lot of time and effort."
Nevýhody: "The chicken was undercooked."
Výhody: "The arm rest was dismantled and had a sharp edge of metal which sliced my arm and thumb when I sat down. I was promised a new seat and never delivered. Horrendous."
Nevýhody: "See above"
Výhody: "Crew was friendly. Food somewhat better than prior leg but far from business class standard."
Nevýhody: "Plane fittings coming apart; dirty seats; no personal screens - they use an overhead CRT! Didn’t know such old panes were still being used by Ethiopian. While friendly, crew could be more attentive to travelers needs - eg refills, water etc."
Nevýhody: "I was overbooked in Addis"
Výhody: "The staff was very helpful and friendly. They provided a hotel, meals, and transportation on a long layover."
Nevýhody: "Transportation from the aircraft to terminals."
Výhody: "luggage take time to receive , over 1 h"
Nevýhody: "luggage tale long time to receive"
Výhody: "I went for my honeymoon but ET never transported my luggage. I had to spend my honeymoon buying very expensive clothes and basic needs in Mauritius instead of relaxing. My luggage never came. I got it on my way back to Bamako. Nobody was even able to even trace my luggage or respond professionally on the phone. Out of hundreds of calls I made to them, they only picked up twice. ET screwed my honeymoon that I had planned for over a year. I'm so dissapointed that I don'y even want to claim reimbursement."
Nevýhody: "Office in Bamako and apperently even in Nairobi never picks up the phone ! The only time they picked up (in Nairobi) they were rude!"
Výhody: "Crew were nice"
Nevýhody: "Always delaying, catastrophic food."
Nevýhody: "Boarding was a bit strange - everyone seated at the gate had to get up, leave the area, and then wait in line to have their passports checked before sitting back down in the same area. After that though, boarding was perfectly smooth & honestly one of the fastest I’ve seen!"
Výhody: "The customer service from crew members"
Nevýhody: "The snacks"
Výhody: "Landing on time"
Nevýhody: "Limited choice of food- no vegetarian options, only meat."
Výhody: "The crew was professional yet very friendly. Everything was great. Enjoyed my trip"
Nevýhody: "Rude flight attendants and desk staff that were not trained to do check in well. No entertainment available."
Výhody: "The crews"
Nevýhody: "The food"
Výhody: "Flight attendants were helpful and attentive."
Nevýhody: "Boarding was fairly chaotic, there were no outlets for charging in the business class, entertainment limited."
Výhody: "Personnel were good. Food on ET is always great."
Nevýhody: "Technical problem caused massive disruption in flight for all. Missed connections and forced unpaid for overnight in Addis. Truly terrible experience"
Výhody: "nothing was exceptional"
Nevýhody: "luggage did not arrive."
Nevýhody: "Lost my bags, missed two connections due to delays, took a bus home instead"
Nevýhody: "Food was served to passengers from seat row 30 and beyond very late. About twenty minutes to landing In Addis so passengers were forced to gulp the food Hurrying which is not comfortable"
Výhody: "Good food for a such a short trip to Nairobi."
Nevýhody: "Boarding very confusing, gates changing and could barely hear through the PA system."
Nevýhody: "Everything, from Customer Service, flight, baggage handling"
Nevýhody: "Everything was bad, very upset !"
Nevýhody: "everything about it, from the random cancellation of my flight, to missing my connection, and their inability to get me another flight, spending over 24 hours in travel for a mere 6 hour flight. No customer service, would never recommend Ethiopian Airlines to anyone."
Výhody: "Very helpful, attentive and kind cabin staff."
Nevýhody: "Somewhat dirty ( and smelly ) aircraft even though they are a very new fleet. Some seats had strange patches and stains. Overall cabin experience can be improved in terms of hygiene and food quality ( food was mediocre or slightly worse). Seat ahead reclines almost too much into personal space in the new 787 aircraft. The LCD displays don't pivot so it's virtually impossible to view the entertainment when the occupant of the seat in front fully reclines ( a somewhat irritating issue on a long flight )"
Nevýhody: "I'm 1.89 and knees are jammed on this flight. Legroom is better on their long haul flights."
Nevýhody: "Please have a vegetarian option that does not contain cheese."
Nevýhody: "There was a four hour delay for departure!"
Výhody: "Not much. Will not fly them again."
Nevýhody: "Poor service, poor airport facilies, old aircraft, very limited entertainment, fool was tasteless"
Výhody: "The flight attendants were lovely."
Nevýhody: "The movie selected for the flight was not my preferred genre. Maybe a family film would be better."
Výhody: "They need to make the seating more comfortable especially with such looong flights!"
Nevýhody: "The food was horrible. My TV didn't work and although I asked for it to be reset several times, the crew kept forgetting. The flight was supposed to be 9 hours, but we left late and it was 11+ hours. I understand things happen, but the crew gave no explanation for the delay or elongated flight. Last, but not least, when we landed in Newark we waited 2 hours for our luggage to come out. We landed at 9:50pm and didn't receive our baggage until 11:50pm. My friend and I were not even the last to get our bags. Overall this was the worst flight experience I've ever had."
Nevýhody: "- terrible food and no snacks provided - Crew was attentive and fairly kind - bathrooms were cleaned but could have improved on the amount of times it was cleaned - poor air circulation"
Výhody: "The short time it took to get to my destination. The great work done by flight attendants."
Nevýhody: "The small seat I got."
Nevýhody: "Ethiopia Airport is ruff. Needs bathrooms renovated and more places for waiting for flights the smoking lounge can be smelled through the hole airport"
Nevýhody: "I ordered a vegan food. The crew had difficulties in delivering this simple thing"
Nevýhody: "Food and entertainment is very poor."
Nevýhody: "Ethiopian Air almost did not let me on the flight because I didn't have a return ticket through Ethiopian Air. Almost missed my flight, and was forced to purchase a return flight just so that I could make my flight. According to them, passport control would not let me into Cape Town without it, but customs never once asked for my return flight information."
Výhody: "Nice staff, lits of attention in my aeat"
Nevýhody: "Blocked toilet made cabin unpleasant and stuffy. I was uncomfortable because of smells in the plane. Shoukd have been fixed immediately. Not sure the Purser knownehat to do. Skywatch soes not work in center seats. Could not follow flight status."
Výhody: "Seat sizes were okay and the boarding times were on time."
Výhody: "The crew were pleasant. Overall servive was good. Boarding well organized,"
Nevýhody: "Wasn't comfortable. Should improve on food. No entertaient during flight,"
Nevýhody: "Food and entertainment was lame especially because sound didn't work."
Výhody: "Very comfortable seats"