Nevýhody: "The crew never answer the calls when we call"
Nevýhody: "-Seat comfort - stingy with morning coffee -terrible departing plane"
Výhody: "The timing of the flight and available entertainment"
Nevýhody: "For economy class, maybe more variety to meals?"
Výhody: "Keeping time"
Nevýhody: "There should be wi=fi."
Výhody: "Seats were really comfortable, able to lean back further than most, with large screens and good entertainment options. Also liked that there were open areas on the plane that you could go stand up and stretch out for a while at."
Nevýhody: "About halfway through the flight the bathrooms definitely needed cleaned. By the end of the flight they were disgusting, with toilets and sinks clogged and no tissue. I'm really surprised Emirates allowed this to happen, because everything else was great."
Nevýhody: "Thx crew seemed s little slow (almost 2 hours) with getting us dinner for a very late night flight (10:45 pm). It just makes for not very much time to sleep."
Výhody: "the place of my seat on the plane."
Nevýhody: "The food, seat, space, & baby Control"
Nevýhody: "You didn’t change my ticket within 24 hours of booking and I have to loose that ticket I didn’t fly back hime"
Nevýhody: "My flight went well as there was no delay and no issues during the very long flight from Nairobi to Washington DC via Dubai."
Výhody: "Overall flight, crew service was excellent"
Nevýhody: "Was enough"
Výhody: "Great service"
Nevýhody: "The entertainment tv didn’t stay in the right position and the touchscreen didn’t respond all the time."
Výhody: "Emerites is a great Airline"
Nevýhody: "All well"
Výhody: "Business class makes the entire trip much more comfortable."
Nevýhody: "no negatives"
Nevýhody: "I asked for water three times, three different crew members but never got the water during the flight to Dubai, when alighting that's when i asked for the water again from a crew who was manning the business class section and got it."
Výhody: "Comfort and friendly crew and the food was very delicious and not forgetting the entertainment was excellent."
Výhody: "Crew were very professional and polite, entertainment was awesome all the latest movies, food was pretty good. Thanks for free wine and drinks. Crew were very kind."
Nevýhody: "Though more comfortable than other flights like KLM, it was still a little cramped"
Nevýhody: "Requested an aisle seat at the front or an emergency seat and got neither. I could hardly move my long legs. I was glad it was a relatively short flight. Is it just on flights to Kenya that passengers DO NOT receive the travel pouch?"
Nevýhody: "Former travel to Dubai offered food vouchers. No vouchers given and the layover was over 5 hours and portions were smaller on the plane. Bad in flight entertainment screens."
Výhody: "The boarding was quick."
Nevýhody: "Attitude of crew Terrible food Outdated entertainment"
Výhody: "I was upgraded to an exit row when the staff saw how tall ineas"
Nevýhody: "Entertainment system control broken"
Výhody: "I liked that there was live TV available on this flight."
Nevýhody: "I don’t like that there is not and ovo-lacto vegetarian option available to people like me."
Nevýhody: "Cabin crew were reluctant offering passengers liquids on board we had to go and find them to ask for either water or juice as it was a long Flight which took 15 Hours on Air"
Výhody: "I really like the entertainment and the air cameras."
Nevýhody: "I like everything"
Výhody: "seating availability Food service"
Výhody: "The flight was comfortable, food excellent, and entertainment system fantastic."
Nevýhody: "A 7kg maximum carry on weight is super low."
Nevýhody: "Didn't have a good experience in Kenya, not with flight but at the airport. Went through hell. They need to improve on their customer service. I am quite sure I am entitled to bring whatever I want as long as it's legal . But there's lots of corruption and they will mess up your reputation. But at the end of the day they want me to bribe them. I was Really upset."
Výhody: "The entertainment options were great!"
Nevýhody: "There was no leg room at all in economy. My knees were in the seat of the person in front of me. Most of the food was terrible and I only ate the bread. The TV is on the back of the seat in front of you and is a touch screen. You have to touch pretty hard. So, every time the person behind me was scrolling, they had to hit my seat."
Výhody: "The attention to my two nine year old kids. They enjoyed the flight."
Nevýhody: "The washrooms are to few for the people on the flight. We were always queuing as the toilets were always occupied"
Výhody: "Attentive flight crew and spacious interior"
Nevýhody: "Food, food and food"
Výhody: "Traveling internationally is grueling, but Emirates business made the trip easy. After my Nairobi to Washington DC flight, I was able to have a productive day instead of sleeping the first full day upon arrival like normal."
Výhody: "Emirates allows you to start inflight entertainment as soon as you board and are seated. That makes any wait time more enjoyable."
Nevýhody: "This particular flight was full. And I believe they may have been understaffed. I received my special meal but then the drink service didn't come around until most people were finished with their regular meal service. They didn't serve drinks and meals at the same time, for some reason. And the meal clean up took place way after everyone finished eating. It was an unusually long wait. This was surprising coming from an Emirates flight."
Výhody: "This is my first flight out of Nairobi (have made 8-10 others) for which the airline boarded using anything other than a division between first & economy classes. Emirates boarded economy passengers using zones (A-F), which was more orderly."
Výhody: "Crew and entertainment"
Výhody: "• Food was good •The flight was comfortable and I felt saved •The crew was very nice •The flight was cheap compared with service •The entertainment was excelent but you need to add more songs from Africa ."
Výhody: "Customer service, food, the flight in general was good."
Nevýhody: "I lost TV signal a few times and therefore wasn't able to watch the games I was interested in. But I understand this is beyond your control at times but the whole system would benefit from an upgrade. The touch screen sometimes takes a while to respond so making the process a little tedious."
Výhody: "From the top to the bottom, everything was excellent except for..."
Nevýhody: "...the boarding, which was somewhat chaotic. An announcement was repeatedly made that the final boarding call for the flight had been issued, and suddenly the entire assembly of passengers waiting before the gate stood up en masse and moved toward the gate, where we ended up standing for twenty or so minutes while the passengers were boarded in sequence according to seat assignment. I'm certain that Emirates has a protocol for gate announcements, but one of their employees certainly didn't know what it was."
Výhody: "The crew, overall were very alloof and disengaged. Rarely did we hear "your welcome" after saying thank you. We were made to feel as if we were interrupting their real work."
Nevýhody: "The crew needs to remember that how consumers feel is almost as important as price. There are other choices that for air travel. It's costs nothing to smile, or to say your welcome."
Nevýhody: "When it is a very full flight and every seat is needed, the space for passengers is very tight."
Výhody: "Good service good leg room swift boarding and off boarding"
Výhody: "I enjoyed every thing."
Nevýhody: "In Kenya we was waiting to get a seat from Dubai. That was not good."
Výhody: "Overall everything was good."
Nevýhody: "Poor check in services in Nairobi. I waited for 1 hour and half to get my boarding pass."
Výhody: "The Crew were wonderful and tried in every way to make us comfortable."
Nevýhody: "The crew wasn't very responsive"
Výhody: "The good was good and the staff treated us with respect."
Nevýhody: "When I reached at Dubai l could not get a seat to come to Boston as they had overbooked. But it was a blessing for me as I was given a free round trip ticket from Boston to Kenya to use within one year and for that I thank you."
Nevýhody: "when I arrived at seoul, incheon airport, I found that one of my gulf clubs was broken. it was the fist time that the golf club broken. I was so upset"
Nevýhody: "Slow cleanup after food service."
Výhody: "I flew from Nairobi to Dubai and then to New York. Very pleasant crew, beautiful plane inside and out, excellent food in the plane. Overall a very pleasant experience. Also the Airbus 380 is just superb. Such a big bird that one."
Nevýhody: "I am personally opposed to entertainment. I see it as the devil and the world's substitute for true joy that is only found in God as he is revealed in Jesus Christ. So it is sad for me to see all the entertainment centered culture. It shows itself very much in the plane. Everyone with a screen infront of them to keep them entertained. Headphones to cut you off from the fellow next to you. Some very rotten movies on there too."
The in flight services is great. However, the planes do not depart on time if they are departing from other Airports except in Doha. If you have a small window with your layover, be prepared that you might miss your connecting flight. My luggage was delayed because their departing flight from a non-Doha Airport was late to arrive. Their baggage department is beyond horrible, there is no number to call and have to use Whatsapp and a reply can take more than 3 hours. I had to track the luggage by going the Atlanta International Airport and wait 3 hours for a manager with Qatar airways to first board a flight and then to get my luggage, since they do not have anyone in baggage services. For this I will never fly Qatar Airways ever again.
Disorganized and lacking courtesy in Nairobi JKIA. Business travelers counter not displayed. We paid about $5000 for return tickets because they rudely locked us out saying “you are late.” They had sent us for a new 24 hour COVID test having rejected the 72 hour we had. We did not understand their logic because passengers were still in line. We were in line from 4pm, the flight was after midnight. At PHL, being American citizens, we were not required to present a 24 hour C test! We feel robbed!
Comfortable aircraft and excellent service.
Services were excellent and given on time.
Výhody: "Services are the best"
Výhody: "I really loved the food and the attendants were super friendly and helpful"
Výhody: "Excellent Cabin services."
Nevýhody: "don't know of anything"
Výhody: "Very pleasant and comfortable flight."
Nevýhody: "The Nairobi airport experience could use a bit of help. there's no a/c and even late at night, it was uncomfortably hot everywhere. Once I'd checked in to the gate I was trapped and couldn't easily leave to get water or go to the restroom, which was increasingly annoying as my flight was delayed. Pretty sure all of this is beyond Qatar Airways' ability to control."
Výhody: "Qatar airlines treated us like we were in first class the flight attendants were A+++"
Nevýhody: "Everything was perfect other than the food was not so great i had stock ache the entire flight."
Výhody: "Crew was amazing"
Nevýhody: "Awesome experience on Qatar Airways... will definitely fly with them again!!!"
Nevýhody: "Delayed flight for no apparent reason"
Výhody: "Yes very"
Nevýhody: "Seats were so close together that when the person in front of me leaned back, my personal screen was inches from my face. Then when it was time to get the seats back up - none moved - they all had to be pulled up by many people."
Výhody: "Entertainment and food is always great with Qatar!"
Nevýhody: "After I got in my seat an Islamic lady came and said that I was in her seat. I looked at her ticket and while it was the right seat number, she was on the wrong flight. I got a stewardess to help her. She had gone through 3 boarding pass checks and was still on the wrong flight. They let her fly!"
Výhody: "The crew was amazing and delightful."
Nevýhody: "The crew was amazing and delightful but should provide food to kids first before even those special diet or vegetarians."
Výhody: "Crew was great. TV Entertainment system was excellent."
Výhody: "Very packed and no leg space"
Výhody: "Everything ,good service ,friendly crew affordable rates"
Výhody: "Extra leg room only coz I was on exit isle"
Nevýhody: "Entertainment is poor. Very few selections on black movies and music. Mostly Arabic and Indians. Food was alright"
Výhody: "Museum of Islamic Art,"
Výhody: "Everything frim the xrew I could at the JKIA, NBO to Delhi. One thing more from my city Lubumbashi, I didn't care about getting my phone bzttery low. I could chzrge my phone all the journey long. And from Nairobi, I dodn't czre at zll about my phobe, because I knew I could charge dur to the usb device. If ever something to complain about, I'll let you know. Regards Richzrd DIAS"
Výhody: "Service was great for such a long flight. It would be good to have like a snack bar for people to purchase snacks."
Nevýhody: "The wedsite for Qatar could use some work."
Výhody: "The crew was friendly"
Nevýhody: "Horrible flight experience and old planes without USB plug inn and no seat entertainment"
Výhody: "Excellent overall"
Nevýhody: "LAX boarding was chaotic I think they should announce First people with disabilities Then Business class After that board Economy class from last rows"
Výhody: "Very polite and friendly crew. Very helpful."
Nevýhody: "Did not have the duty free item I wanted in stock"
Nevýhody: "Boarding process, Smart Phone App, food quality, Announcemebts, Time to unboard the plane, flight information displays at Doha are not easy to find the flight info"
Výhody: "Entertainment is very good"
Nevýhody: "it felt like sitting in a sardine box"
Výhody: "All the services plus the entire team"
Výhody: "Flight was on time"
Nevýhody: "Small single aisle plane No wifi, no power ports, no individual screens Qatar is great about serving water but not other drinks -- I bought drinks inside security but there was another round of security at the gate -- they confiscated all of the drinks I bought"
Nevýhody: "I missed my flight from Nairobi to Melbourne then the airlines asked for penalties and fare difference which in total was much higher than booking a fresh one way flight. I felt that the crew at Nairobi airport handled the situation pretty well however, the staff at the Nairobi reservation office were a bit cold and not very helpful."
Výhody: "Great cabin crew"
Nevýhody: "Crappy old style recliner seats in business class for a 6 hour flight. Not consistent with the Qatar brand"
Výhody: "Excellent service"
Výhody: "Everything else"
Nevýhody: "Too much air condition... cold!!"
Nevýhody: "my breakfast was nasty and when i ask the crew who served me she was rude! i didnt eat my meal !"
Výhody: "Even in coach the service is great. The crew is professional and courteous. Food is great too!"
Výhody: "Staff was very friendly and food was very good."
Nevýhody: "Older plane, TV screens in the ceiling, only bathrooms at the rear of the plane."
Výhody: "Left and arrived on time, meals were above expectations."
Nevýhody: "Difficult boarding procedure."
Nevýhody: "JKIA airport was terrible. Staff were late to come to the check in counters. Why can't they be there earlier than one hour so we don't have to stand in line for so long with our bags. Totally shambolic affair."
Výhody: "Qatar is not glitzy. Better than that, it was straightforward and relaxed and comfortable. Crew was pleasant and helpful."
Výhody: "The crew was professional and friendly. The flight was on time."
Nevýhody: "The plane was not as clean as the one from Doha to New York. The first movie that was played was inappropriate for children under 16 years old."
Výhody: "Boarding and Seat comfort was good"
Nevýhody: "Food frequency for 16 hour flight was awfully inadequate. Food quantity in each service was not sufficient. Food quality ok. No intermittent beverage and snack service in 16 hour flight segment. Cabin baggage limit of 15 lb/7kg per bag is awfully inadequate that renders the standard cabin baggage useless"
Výhody: "The aircraft was kinda old.. There was no usp plug to charge ur phone. . This was an issue for me. . I was out of charge and i wanted to make some calls after landing"
Výhody: "Friendly crew, comfortable plane"
Nevýhody: "Luggage lost, unhelpful Kigali Helpdesk. Johannesburg VERY helpful"
Výhody: "The two check in bags rule."
Nevýhody: "Not applicable"
Výhody: "I was happy to avail of Wifi in the sky."
Nevýhody: "No entertainment! For an major international flight, one expects some seatback entertainment"
Nevýhody: "THERE WAS MEAT INSIDE MY "VEGETARIAN" MEAL!!! This is totally unacceptable!"
Výhody: "Food and in-flight services"
Nevýhody: "Entertainment package"
Výhody: "Rwanda Air is the best"
Nevýhody: "Landing at Kigali was bit rough"
Výhody: "Friendly service"
Výhody: "I think that I appreciated all the details during the trip. As I get my kayak app in my IPhone, i firstly received a notice that the check in started.... At each step, I could see the time discounted through my phone"
Nevýhody: "As I said, I liked everything. From the departure to the landing"
Výhody: "The planes and shuttles are nice and clean, and the staff are pleasant. I had a long layover in Kigali and the airline gave me accommodation and a food voucher (totally unexpected). Will definitely fly RwandAir again."
Výhody: "Food and free WiFi. Ample seating space."
Nevýhody: "Rerouted through Dar-es-Salaam at last minute rather than being a direct flight as scheduled"
Výhody: "Fligh was on time, front desk staff were very helpfful, flight staff were friendly"
Výhody: "The food initially given at 2:00am IST was really good and so I didn't even have to wake up again to eat."
Nevýhody: "The breakfast was not as appetizing."
Výhody: "The aircraft was nice, clean and seemed new. The staff was very professional, immaculate uniforms and appearance. Great attention to detail. We traveled from US - Nairobi - Kigali - Johannesburg, changing planes four times. These were some of the nicest planes. I felt very safe traveling this airline."
Nevýhody: "Too much bread in the meals. The meals were adequate in quantity but each meal came with two rolls, which was excessive. Just a note - for the boarding area in the airport. Please have restroom facilities in boarding area, past security so you can use the restroom without having to go through security again. Also, if food and beverage is available for sale in the boarding area more passengers would make purchases."
Výhody: "The Airbus. The crew's simple commitment to excellent service"
Nevýhody: "The unconventional check in closure 90mins to departure even when the plan arrived late"
Výhody: "Nice blankets. Good service."
Nevýhody: "Food wasn't that great and juices were very sweet (tasted like sugar water)"
Výhody: "Nice comfortable new planes."
Nevýhody: "There wasn't much not to like."
Nevýhody: "We incurred significant extra costs (visas, taxi, hotel costs) because Rwandair changed our flights around from what we had originally booked, with no compensation or help navigating the visa process."
Výhody: "New airline. Left 20 mins early."
Nevýhody: "The food options were unclear- they didn't announce what was in each meal, aside from the type of meat. It wouldn't kill you to have a vegetarian option on hand either, especially since your website doesn't work."
Výhody: "the snack was terrific!"
Výhody: "My sister and I were travelling to and from Tanzania through Kigali. The crew was great and our flight was easy."
Výhody: "Information during flight"
Nevýhody: "No TV or programmes to entertain slong"
Výhody: "Was good on time"
Výhody: "on schedule. staff at counters and flight crew were courteous and professional."
Nevýhody: "The airline moved my original non-stop flight forward by 3 hours. The new flight conflicted with another flight I had earlier in the day. The airline would not allow me to cancel the flight, and could only offer me a 1-stop flight that arrived at my destination hours after my initial flight would have arrived."
Výhody: "Everything was on time and comfortable. Will take the same flight again in the future."
Výhody: "Very slow check in. Bit slow and chaotic at gate. Pleasant enough service but not excetional. Smooth flight. Informative pilot. Silly short bus ride to terminal. Very very long wait for baggage."
Výhody: "Overall comfort and staff friendliness"
Nevýhody: "Landing was a bit turbulent"
Výhody: "Flight was delayed over an hour. Otherwise the plane was new, everything felt good, and I have nothing to complain about!"
Výhody: "New plane, friendly crew"
Nevýhody: "Cramped seating, poor signage & boarding announcements"
Výhody: "Like Kigali it was clean and efficient."
Nevýhody: "Food is almost inedible"
Výhody: "I like the overall service in the plane."
Nevýhody: "I didn't like changing the boarding time."
Výhody: "Everything went well as expected..."
Výhody: "RwandAir flew us to Nairobi instead and I thought that was good of them to make that change for us. The above evaluation pertains to the flight to Nairobi."
Výhody: "Food was beef brochettes, one of the best economy meals I have had. Wine was very good, from South Africa."
Nevýhody: "Seats were not adjustable. It may be that I was in front of the exit row, but I looked and didn't see anyone leaning back anywhere. On the other hand, flight was only 1 hr 20 minutes."
Výhody: "The Rwandair plane was modern and clean. Kigali airport has a nice cafe, and check-in was efficient. The plane left a few minutes early."
Nevýhody: "Check-in closes one hour before your flight. Economy class: Food was a clingwrapped sandwich. The attendant gave me two bottles of a good South African wine. Security has gotten quite uptight at Kigali airport. They now stop your cab a couple hundred meters short of the airport, and have a dog check the vehicle. You have to pass through another security checkpoint at the entry to the airport building, and a third security into the boarding area. The final security check even takes away any empty bottles you have. And don't take any fingernail scissors in your handcarry, even if they have blunt points. You may have an hour or more wait in preboarding, and without water or bathroom excess. So takke care of these needs in advance."
Výhody: "Clean planes"
Nevýhody: "Ground crew at NBO - Rwanda Air has Kenyan Airways do the work in the terminals. Bad idea!"
Nevýhody: "This airline is an operational nightmare. I purchased a ticket with a connection, and the second flight being a codeshare, two months in advance. On the day of travel, I checked in, checked two bags, and headed to the gate. An hour before the flight, a Rwandaair agent approached me to inform me that they were no longer code sharing with precision air, the second flight. Chaos ensued, my bags got lost, I got stuck in Nairobi, etc. in Nairobi, one of the Kenya airways agents literally said to me 'avoid Rwandaair and precision airlines - they are both airlines that do not follow any regulations, and not just operational, but safety as well.'"
Výhody: "Crew were pleasant. The flight was comfortable."
Nevýhody: "The flight was delayed, causing me to miss a connecting flight. Boarding was a bit confusing as multiple flights were departing from Kigali airport at the same time and same airline. Information was not conveyed clearly and it might have been easy to begin boarding the wrong flight."
Výhody: "The flight times were perfect and the seats were comfortable."
Nevýhody: "The food was just ok"
Výhody: "Everything was excellent, service, cabin, food."
Nevýhody: "First announcement cockpit was just before landing. Would have liked some information before takeoff and once in the air"
Výhody: "In general, it was a pleasant flight from Entebbe to Kigali. The Bombardier was in pristine condition. There was no food offered (the flight is 45 minutes) and there is no entertainment available. The crew was pleasant and the seat comfortable (I am 5'11). I would fly again with RwandAir."
Nevýhody: "There was nothing significant enough taken into consideration the characteristics of this flight and the construction in Entebbe."
Výhody: "Very professional - gave us a good meal - although flight was a little more than an hour. Will recommend to friends"
Nevýhody: "Service & good landing"
Nevýhody: "The arrival time was stated as 1:40pm but in reality it was a 1:10pm arrival so I had arranged my driver to collect at the wrong time and he wasn't there when I arrived."
Výhody: "They were professional, timely and courteous. Except for one flight attendant who was a bit rude, the entire flight was enjoyable"
Nevýhody: "The rude flight attendant who was welcoming people to the plane"
Výhody: "They have great food, amazing crew, great customer care.."
Nevýhody: "No entertainment, some few crew members has a bit of an attitude."
Výhody: "Flight attendant are helpful."
Výhody: "Friendly staff, comfortable business class seat with lots of room, good breakfast"
Nevýhody: "No priority checkin for business class and no priority boarding for business class. I don't those are even that hard to organize . Airport ground contractors haven't been instructed to provide service to business class?"
Výhody: "Service! Smooth ride and good food!"
Not enough food - Very bad for a long haul. The crew put 10 sandwiches on a plate for people to grab between “meals” they went in 5 seconds. people were scrambling to be able to grab one. This happened twice (20 in total for maybe 150 passengers). People were starving! Seats are way to small even for me 5 foot 7 and 140 pounds. Entertainment was good. If you ask people to pay to check in your luggage then we travel with smaller luggage we can carry in the plane but then DON’T ask us to check them in for free. It’s ridiculous! it was on time which make it a good flight, if it wasn’t, it would have been a very bad flight.
Nevýhody: "A solution to the seat problem. If the seat only reclined 1/2 the distance they do now, the flight would be enjoyable."
Výhody: "Everything was excellent on this flight."
Nevýhody: "Maybe the food menu? But it wasn't bad."
Výhody: "Friendly crew, smooth take off and landing and generous on things to eat and drink."
Nevýhody: "None. Keep up the good work."
Výhody: "Both the flight crew and the flight attendants were great. It was the smoothest landing I have had it quite dome time"
Výhody: "Even though we flew through turbulances the crew was able to manage their tasks. Plus beautiful stewardess."
Nevýhody: "To my shock, my boarding pass while scanning to enter the aircraft was rejected with wild flashing red lights saying my trip was cancelled. Someone else was given my emergency row seat, booked and confirmed 24 hours ahead. It was a full flight but I got a middle seat and continued my long journey home from Kenya"
Nevýhody: "We didn’t make it to Venice due to delays because Boston wasn’t ready for a snowstorm."
Nevýhody: "I purchased ticket for my mom with one stop and they cancel that flight and gave her alternative flight with 2 stops.Not cool since my mom is olderly woman and not able to change so many air crafts."
Výhody: "Great customer service, the crew was professional and courteous."
Výhody: "The buttered pretzel was nice, and different."
Nevýhody: "The plane seats are closely spaced. I'm not heavy but am tall, so the row spacing isn't the best. The cattle call boarding is not desirable. Would prefer zone boarding."
Výhody: "Excellent crew and service"
Výhody: "Checkin was smooth, cabin crew and service was great. Absolutely no complaints."
Nevýhody: "Nothing. All was exceptionally good."
Výhody: "The entertainment and food was very good. I also think having fresh fruit available in between meals is one of the most appealing things about SWISS."
Nevýhody: "For some reason, one of the air hostesses refused to let me use the restroom. For over five hours I tried to use the restroom and she kept yelling at me to sit back in my seat, in spite the fact that several other people were using the restroom and several other people were up and moving about, she singled me out and wouldn't let me get up without harassing me. Eventually I appealed to another one of the flight crew who allowed me to urinate, but it was over five hours I had to pee and was inexplicably not allowed to."
Výhody: "Flight was on time"
Výhody: "SwissAir is the best airline ever. Modern, comfortable plane with space - excellent for long haul trips. Zurich is also a great airport in which to change planes."
Výhody: "The length of the flight"
Nevýhody: "3 of our 5 suitcases were out of luck to make it.. they damaged our 2 new luggages and the third one.. we only realized at home... now I have to deal with that too so I will be with Swiss on my mind for a while.. never again!!!"
Výhody: "Nice breakfast treat and chocolate is always appreciated"
Nevýhody: "Not a specific complaint about this flight but boarding in general is not smooth No online check-in that I could find."
Výhody: "The most difficult problem I have to deal with in airline transportation occurs when the fellow traveler in the seat in front of me decides to drop their seat back into my lap. The seats are so close together that when the seat in front of you is all the way back the following happens: 1. You can no longer view the monitor on the seat back. 2. You cannot eat or write from your tray top. 3. You have great difficulty getting out of your seat. 4. You have great difficulty keeping from severely injuring the occupant of that seat. The way to deal with this is to get out of your seat. Stand in front of the offending passenger and as politely as you can as him or her to refrain from dropping the seat back so far. But the airline should not put you in this situation."
Nevýhody: "Checked in online. Needed to drop my snowboard bag off. I had 2 hrs...got in the express line to drop bags with ticket. They kept taking people from every other line in front of us. Took 1 hr to drop a bag. Got through security line and told my boarding pass is no good. 30 min before flight. Back to Swiss. Have a meltdown and finally they help. Now I’m in Geneva and my bags in Zurich..."
Výhody: "movies choices were good, the crew was awesome, boarding was meh, but for NBO not bad"
Nevýhody: "paid extra for the seats with more leg room and the amount of leg room I had was concerning in terms of what a regular seat may have looked like. I'm not even that tall, but when the woman in front of me reclined, I was pinned in my seat. Luckily I'm double jointed."
Výhody: "Very professional!"
Výhody: "On time; everyone friendly and helpful."
Výhody: "Super service, nice crew. On time and flawless baggage transfer to my final destination. Could not be more pleasant experience. I would recommend travel with Swiss to all travelers. Thank you"
Výhody: "Crew was courteous."
Výhody: "On time departure; easy flight; seating was spacious"
Nevýhody: "The extra charge for a bag!!!!!!!!!!! Would rather fly Southwest or Jet Blue or others that allow a mid size carry on"
Nevýhody: "I did not like they were so strict with the carry on luggage and stopped us at the TSA"
Výhody: "Everything was fine"
Výhody: "Friendly service. Efficient. More leg room than most other airlines. Decent entertainment. Decent food."
Nevýhody: "No complaints"
Nevýhody: "Booked four flights from Zurich to Prague, but plans changed. No way to get a refund or cancellation although I tried two weeks beforehand. Disappointing to say the least."
Výhody: "Crew and people were fabulous!"
Nevýhody: "LONG lines at check in. Almost missed flight even being there 90 mins early."
Výhody: "GREAT SERVICE, GREAT PEOPLE!"
Výhody: "+ Crew, professional and polite."
Nevýhody: "- food unevenly cooked - No entertainment - Small toilet"
Výhody: "It was an uneventful trip, which is what you want in a trip by air. Boarding was easy, seats are pretty comfortable, staff friendly and helpful."
Výhody: "Everything ran like clockwork"
Nevýhody: "Same as above."
Výhody: "crew was great. Food was excellent. Bathrooms in good shape."
Nevýhody: "No internet. Very slim choices for entertainment."
Výhody: "Great crew service, attention to detail, very responsive and efficient"
Nevýhody: "1 hour departure delay from Zurich and did a poor job explaining the cause ?? Movie options available for passengers were limited and not very interesting to watch?"
Výhody: "Staff is very friendly, courteous and helpful. Food and drink is excellent. I loved the screen showing the location of the plane on the flight path. Watching your own personal movie was great."
Nevýhody: "Economy boarding could be more organized. Seating is very tight. It would be nice to have a little more room."
Nevýhody: "I paid for a seat on the aisle with extra leg room. Seat 24D. There was only minimal foot space because of some type of metal box under seat 23D. I don't think that I should had to pay $45 for the extra leg room just to receive cramped foot space."
Výhody: "Seat spacing better on the short flight than the long flight -- where is the Swiss logical thinking ---- apparently this is a myth"
Nevýhody: "Swiss boarding is a Charlie Foxtrot"
Výhody: "Brand new plane, with ultra modern seating. We had a lot of room."
Nevýhody: "We sat in the plane for 40 minutes before takeoff"
Nevýhody: "100% of our checked luggage was lost and two days into our one week biking trip in Sweden we have heard NOTHING from Swiss Air. No knowledge of where the four large bags are, no follow up and no help. Basically, we have been left with biking clothing and little hope that our bags will show up before we leave Sweden. Unacceptable and we will NEVER fly this airlines again."
Výhody: "Upgraded to business, new 777 plane, good snack"
Nevýhody: "No headphones"
Nevýhody: "The boarding process at Zurich airport was a mess. There was no communication at the gate to tell passengers what to do or where to stand"
Výhody: "I loved the food, the crew, and the entertainment."
Výhody: "boarded from rear of plane forwards, which made boarding go more smoothly. Very efficient and fast flight attendants. Food Ok: Vegetarian was one of two standard options. Included a few nice touches like warm crossants."
Nevýhody: "So little elbow room in center aisle that it was quite challenging to eat meals. Not enough lavatories, so they were in continual use, preventing any chance of rest. We were 3 aisles away in darkened cabin, but the flashes of light bright enough to read by and loud CLACKS of door latch when the door opened & closed kept us up the whole flight."
Výhody: "Decent comfort in the plane. Friendly staff."
Nevýhody: "My flight was delayed. This was the third time in the last 4 times I traveled this route"
The staff was courteous and I had access to information I needed, would have liked the option to move to a more convenient seat since there were open seats available.
The ground crew at the airport need to be more customer friendly! They weren’t very helpful at all!! They were too busy chatting with themselves!!
Nevýhody: "Food & drinks"
Výhody: "I was not able to make the flight due to the coronavirus. The hospital I’m employed at banned outside travel. I tried contacting the airline and kayak to get a refund."
Nevýhody: "I was not able to make the flight due to the coronavirus. The hospital I’m employed at banned outside travel. I tried contacting the airline and kayak to get a refund."
Nevýhody: "Vegetarian food. 30% of people are vegetarian"
Výhody: "Turkish Airlines is my favorite airline going to Europe. We even did the 20 hr layover in Istanbul and had a great time staying for a couple of nights going and coming back. Staff is always friendly and the food is amazing. The food in coach is as good as first class on some US domestic flights"
Nevýhody: "It's an airplane, there's not much to make it better besides giving more seat room. TA gives free drinks, a couple of meals, blankets, and the travel bag, only a snobby priss would gripe about flying with them. I've flown enough budget airlines that give you NOTHING that I love flying TA!"
Výhody: "Entertainment and punctuality"
Nevýhody: "I think some of your steward and stewardesses exhibits racist tendencies. I am not sure why this is so. They need to be educated that we are all paying customers and they should know how to avoid the discrimination trap."
Nevýhody: "No flat bed in business class. Flight delayed and 1 hour 10 minutes late; my bag did not make the connection in Istanbul. My bad is due to be delivered tonight."
Výhody: "meals are pretty good, though repetitive"
Nevýhody: "old plane, connections at IST are inconvenient and the airport is in terrible condition. Flight was crowded and boarding was chaotic. Ran out of meals. Plane was quite hot (and I'm usually cold). Overall poor quality."
Výhody: "crew and service are great."
Nevýhody: "wasnt able to print my boarding pass while checking in online. being able to do so would have helped a lot if i didnt have to check-in at the counter as the flight was at 5am. i could have just got in and spent the night at a lounge."
Výhody: "no clear on when to go"
Nevýhody: "check in delay"
Nevýhody: "The seats in business class were not suitable for sleeping even though I paid top dollar and it was a 4:45am flight. They let a random person on the plane and had to do a full security sweep before taking off."
Výhody: "I have flown Turkish Air many times since 2010, and used to like the airline. Not so much anymore. I would say their entertainment center and food are pretty good."
Nevýhody: "They used to have an affordable Economy Premium option, now all they have are seats made for someone 5’5” 150 pounds. Anyone over 6’ can and will suffer greatly. I’m 6’4” and fly many of their 12 hour flights from LAX to Istanbul and have to sit sideways, until my back aches so bad I have to turn. They also keep their planes unbearably hot, which I have no idea why, making the trip in that cramped seat horrible. Their in between meals snacks consist of cheese sandwiches, and the attendants never come around with drinks or snacks. I also fly Singapore Air and Emirates and their service is subperb!"
Výhody: "Great selection of movies, excellent food, friendly service."
Výhody: "The crew was extremely friendly. Main course had a variety and the prawns were especially good."
Nevýhody: "No inflight entertainment even for business class passengers."
Výhody: "Friendly checking in staff. Easy to us and good variety movies."
Nevýhody: "Short leg-room, squeezed chairs, air stewards too busy to remember to follow up requests, Less than enough choice for non-cheese food-type. Less than clear English command."
Výhody: "The entertainment was good"
Nevýhody: "We asked for special meals and they told us they only had one type of meal on board"
Výhody: "The food was good, the entertainment ample and up-to-date, and our flight attendant on that flight was very nice and helpful. My sister is incredibly tall and they were able to put us in an exit row, which was much more comfortable for her."
Nevýhody: "Turkish airlines from Istanbul to Nairobi Announcement for medical personnel or doctor to come help. We pushed the button and the flight attendant came to our row. We unbuckled and we’re ready to get up and he said “ I have an elderly woman but first I need to see your license. In shock we said you need the license for us to be able to help? He said unfortunately that is our policy. I happen to have mine because I brought it along for the medical mission. I showed it to him then he gave some detail still not allowing us to see the person that needed attention:"
Nevýhody: "flight attendants from Nairobi to Istanbul were rude and unaccomodating. asking for a glass of water appeared to overwhelm the flight attendant."
Nevýhody: "They have canceled my flight even though I have booked it long time ago. They climed its because they have overbooked the flight. Crew was rude and short tempered, didn't understand the urgency of having to go to that flight"
Nevýhody: "Flight was late leaving Nairobi due to a catering issue. Missed connection through Istanbul to Manchester. Placed on AF flight to Paris then Manchester. Paris flight was delayed. Missed connection to Manchester. Paid for my own hotel room overnight in Paris CDG. Flight will arrive a day late in Manchester. That means I have missed my flights from Manchester to UK with Air Lingus (booked through Kayak website) It seems I must now purchase a new ticket to get home from Manchester to Nashville. All expenses I can ill afford. Lesson learned...cannot afford to use Kayak anymore...sorry."
Výhody: "My experience on Turkish Airlines exceeded expectations. Boarding was smooth and the flight was on time. Service was excellent and staff professional. The crew was courteous but the hostesses could try smiling a bit more. Their courtesy was appreciated but it felt very methodical, more of an obligation and not spontaneous. The pilot did a great introduction and gave information about the trip. Also the plane toilets were clean compared to other companies. I expected to see a wider selection of more recent and award winning movies. Will definitely fly Turkish Airlines again."
Nevýhody: "I had a 4 hour layover. The airport is not organized. It was impossible to find any Turkish Airline help desks and personnel. I definitely would have expected to see more ground personnel helping travellers."
Nevýhody: "I did not like the way I was treated by supervisor st the checking desk while checking at Nairobi, I am not sure if he is an employee of the airport or of Turkish airline. he frustrated me and was not offering any assistance, I also realized that he frustrated two other people during and another staff says he is fond of doing that all the time"
Výhody: "The food is always good"
Výhody: "(see above)"
Nevýhody: "(see above)"
Výhody: "N O T H I N G"
Nevýhody: "Very unorganized and poor communication services"
Výhody: "Great Service. Polite staff and very impressive service, snacks, food and courtesy."
Výhody: "Everything, Good service, timely and on pojnt"
Nevýhody: "There was a slight delay on landing"
Výhody: "The few and very rarely seen employees are not even willing to listen to our questions let alone help us, Ican for sure say in 1 out of 10 wotkers there was only one that was willing to help And did let the one that helped us know I and my co travelers apriciated her or him to me there was one girl who offered me help after I cried because I thougth I would miss my flight to houston. I told her tgank you a 1000 times."
Nevýhody: "Every thing Lack of help Lack of infirmation Lack of annoucement of next step Lack of a simple WIFI so I could let someone know what is happening to me There was no airport free wifi This turkish airline have now lost me as a customer unless I am traveling to somaliya where no other airline goes Bye bye Turkish air I am deeply disappointed at the lebel of the airport serveses For that reason I am done dealing with it and I will let this known to my friends and Family so they also stop doing bussniss with this airline It it my new mission now to stop anyone flying turkish air because of customer serves ... I just glad my horrifying experiance is over and I am home now Thanks for askiking me how was my flight"
Výhody: "I liked the dessert , blankets and pillow were available to all and washroom was good"
Nevýhody: "Food was ok , kids did not like and snacks were not available after meal although mentioned. Service was poor . Let space was not too much"
Výhody: "Lots of room on the plane, light meals but good, helpful service"
Výhody: "Loved how friendly the staff was and wanted you to feel at home"
Nevýhody: "Nothing out of the ordinary, seats can be a bit cramped but that can't be helped on a long flight"
Výhody: "My first flight with a different airline."
Nevýhody: "A very rude ticket sales woman in Turkish Airline Kiosk, wandering an airport for two hours due to untrained staff and Turkish Airlune "help desk", being cheated out of $400, and finding my baggage smashed up."
Výhody: "Service was nice, crew was very respectful and the gift were well within accomidation"
Nevýhody: "Leaving the aircraft by stairs to the runway"
Výhody: "The food, prices and extras were outstanding"
Nevýhody: "The crew orders you around like a high school Political Science teacher; bossy, ride with an attitude"
Výhody: "The attentiveness of staff."
Nevýhody: "The video screens did not work. Our seats were changed at the last minute without any indication to why."
Výhody: "Literally nothing."
Nevýhody: "Literally everything. Worst airline EVER."
Nevýhody: "I lost my connection flight because of TA, they lost my luggage + they almost lost my passport... (it goes much deeper but I don't wanna dig in it)"
Výhody: "Quite good. For an international flight, the comfort and service could be better. Eg foot rest, a pouch for socks , ear phones"
Nevýhody: "No foot rest, help the short people to store luggage."
Výhody: "Good food. Great service."
Nevýhody: "Small leg room. Display of entertainment system was poor quality."
Nevýhody: "they lost my luggage by my first stop"
Výhody: "As usual on Turkish Airlines, the crew was very friendly and helpful."
Nevýhody: "The entertainment system on the plane was not working. They woke people up to give us dinner at 1:00 am (Almaty time) and again for breakfast more than 2 hours before the flight ended. Let people sleep!!"
Výhody: "Plane was nice. Crew was very nice."
Nevýhody: "The plane was blazing hot. The in flight entertainment system was down for half the flight."
Výhody: "The service was great and all staff were friendly."
Výhody: "Missed the flight for 5 minutes because of wrong information being given to us then tried to get help and no one is there to help for Turkish airlines . Called multiple times and was being hung up on multiple times and after finally getting through the custimer service representative was extreamly rude and was threatening to hang up the phone because I was asking her what I should do next . At the end of the day no Turkish airline associate was able to help us and had to buy another ticket with Emirats . Tar table customer service and just took our money regardless of us flying with you guys. Coming back my mother was sick and we tried to get our ticket dates increased but still wasn't able to and now my mother has to buy another ticket with another airline just because Turkish airline was the worse experience we have ever had and we always fly international ."
Nevýhody: "Horrible customer service"
Výhody: "Everyone seemed pretty happy to be at work that morning."