Výhody: "Everything is perfect."
Nevýhody: "Nothing to complain, simply perfect."
Výhody: "Crew was amazing and very helpful"
Nevýhody: "The wheel chairs was a bit scarce so we had to walk far distances at Dubai airport"
Výhody: "Excellent crew, who make each person important."
Nevýhody: "Being in economy nothing the crew could do would make it better, however as I have said before Emirates miles rewards should be continue not be lost after a certain time."
Nevýhody: "The crew was good, but the attentiveness of the crew on the second leg was amazing"
Výhody: "The crew is good."
Nevýhody: "The check-in is a disaster. A F-class passenger is treated as a Y passenger. Luggage limited to 2 pieces, even as GOLD FF, was made to pay US$200 dollars on a ticket of already 3,500 dollars and the price is the same for F-C-Y! The treatment was really commerce, as if the check in gets a commission"
Výhody: "Crew was very calm, courtesy, and cheerful."
Nevýhody: "It was my first flight ever. So it was perfect thank you Emirates"
Výhody: "Since not enough room in "What could have been better". For as long as my second flight was, from Dubai to Boston, the seats in coach were criminal!!! Way to narrow, especially if sitting next to a large person. Not nearly enough distance to seat in front of you, can't even bend over to reach some-"
Nevýhody: "thing on the floor. The seats do NOT recline enough to be able to relax & get shuteye. It would have been really nice to have a footrest of some type, even busses have those! I am a small person, 5'1'' and 110 lb. Consider not having such a huge gap between 1st class and economy. Way over crowded."
Nevýhody: "Check the head phone sets have both speakers working. I had to ask for a different set which was fine"
Výhody: "Boarding and Crew are excellent. That's why i prefer to fly with Emirates. Toilets are clean"
Nevýhody: "On this flight, the Gluten Free snack wasn't good. Only one meal was served. For a 10 hour flight, there should be two meals. A snack was served towards the end of the flight. The GF snack was not good! it was two rice cakes with chicken inside. I felt as if they ran out of GF bread!"
Výhody: "Exceptional flight super comfortable"
Nevýhody: "That i didn't receive my bucket list dream of an upgraded flight but that literally was thing that could have improved a really great flight..."
Nevýhody: "Lap dances. Strippers. Cabin crew in miniskirts snd high heels."
Výhody: "The food was nice and the crew were friendly."
Nevýhody: "My screen didn't work properly and only after asking about it 4+ times were we moved to other seats. Unfortunately the new seats were double middle seats for my husband and I who left window and aisle seats respectively. Please fix your entertainment, Emirates."
Výhody: "The staff worked hard but it must have been impossible to satisfy everyone"
Nevýhody: "Too many and too crammed seats. Too narrow aisles. You wont even allow seat allocation to loyal customers reserving months in advance. Greed must be intoxicating! Time to look for a fairer airline who appreciate and care for their customers."
Nevýhody: "Very poorly organized boarding"
Nevýhody: "Nothing. The video quality and sound were not great"
Výhody: "Comfortable seats, enough space for legs, helpful crew, We were offered a voucher to stay in a hotel close to the airport to get a few hours of sleep or relaxation. The voucher included lunch and dinner with good food.."
Nevýhody: "I didn't like the long delay to stay in the airport on hard chairs before leaving Cape Town. The delay affected all the other connections with long periods of stay in the airports. The whole flight was rough, being shaken all the time."
Výhody: "Flight delayed 7:16 hours"
Výhody: "Not much"
Nevýhody: "Flight attendants not friendly, some downright rude and looked like they hated their jobs (bumped into seats, rushed service, visibly irritated when people would ask for assistance), my video wasn’t working properly and was told “it’s an old plane, there is nothing we can do, it will be retired soon, we can get you some you some magazines”, food was terrible."
Nevýhody: "crew doesn’t seem to talk to each other. advised multiple times that my touch screen didn’t work and that i didn’t want the jain meal. your check-in interface does not allow changing food preferences. this should change"
Nevýhody: "The flight on the B777 was most uncomfortable, even in Business Class. Will avoid any flight in this aircraft/airline in future"
Nevýhody: "The seating room in the 747 with 10 seats per row is limiting and uncomfortable. The passenger beside me was pushing well into my space, and the rambunctious flight attendants kept marching right into me and banging my seat with the cart, once also spilling water all over me. (Though she was very nice about it, and I wasn’t upset with her personally.)"
Výhody: "Extremely courteous personnel at airprot IMECABLE service on board Plane brand new"
Nevýhody: "That I had top travel to FLL ibnstead of Miami"
Výhody: "The Crew on Emirates are just the best in the industry"
Nevýhody: "paid extra for legroom but the legroom seats have a big disadvantage of no place to put things you need on a long flight."
Nevýhody: "The entertainment was giving some issues and the staff tried to resolve it. Eventually it came right by it self..."
Výhody: "entertainment is great."
Nevýhody: "completely full flight."
Výhody: "My first and hopefully not last flight on one of the world's best airlines."
Výhody: "Flight wasn't cancelled."
Nevýhody: "Lengthy check in of baggage, followed by delayed boarding."
Výhody: "Staff was excellent. Food good. Great choice of movies."
Nevýhody: "Bigger and more comfortable seats."
Výhody: "Loved every moment!"
Výhody: "It was fine. Crew was pleasant, though obviously stretched thin. Food was decent. We ran a little late boarding, but they managed to take off almost on time."
Nevýhody: "The 777 was crowded and had very little leg room. Our seats were worse than most, as they were over the wing which limited visibility and restricted the already limited leg room of that passenger even more."
Výhody: "The cabin crew always smiled and were friendly. At no time did it appear that they were just pretending to be enjoying their job. They worked with great effectiveness."
Nevýhody: "The sandwich served with mayonnaise and chicken was at room temperature. It didn't set well with my stomach. The plane landed and then parked so far away from the terminal. It took a half hour to exit the plane, board the non-air conditioned bus, and arrive at the terminal. The shuttle bus was extremely uncomfortable!"
Výhody: "Very comfortable and good service aboard plane."
Nevýhody: "Very long ride on bus from plane to terminal in DubaI. Very unusual and uncomfortable."
Nevýhody: "debarking process was one of the longest in my life"
Výhody: "Start scurty things with people who has short time to the next flight"
Výhody: "The flight attendants were very cheerful. There was a good variety of movies and other entertainment."
Nevýhody: "The issue is the electronics ban which is not the fault of Emirates. An extra bottle of wine was requested after dinner which never arrived. During boarding, it was difficult to know which group was boarding when."
Výhody: "Friendly, accommodating, and professional service!"
Výhody: "The reception at Dubai and delivery to the hotel. Friendly crew. Toilet regularly cleaned"
Nevýhody: "Short on instruction on using the entertainment module. Having to repeatedly ask for water because it only came in small half glasses each time"
Výhody: "As comfortable as can be expected in economy class... more comfortable than other carriers to be sure. Service from the flight crewy was excellent. The food actually quite good."
Nevýhody: "Boarding process is the one area that could be improved."
Výhody: "Good sleep is most important & emirates is very good in this regard. Food is only fair especially the hot food served at dinner. Wines served are generally of a good to a high standard. Some crew members are better than others. Some are really excellent including any of the Irish members of the team - they always standout with their warmth, friendship & ability to read people & situations."
Nevýhody: "Crew was unprofessional Bags got lost and took forever for any bags to go through on carrousel They boarded nearly an hour before take off and process was very disorganized Hardly any water served"
Výhody: "I flew business class and they do an exceptional job of making you comfortable. Great seats that allow you to completely lie down and an attentive staff."
Nevýhody: "The entertainment was surprisingly uninteresting during this trip. Previously it's been better. The food options were also not as good, but the food was a notch above most other airlines so can't complain too much."
Výhody: "Seats are way better than other airlines and the entertainment systems is way better. Finally, someone decided it would be a good idea to provide power outlets in a plane. Why was that so hard?"
Výhody: "Communication on phone prior to flight regarding baggage allowance & other matters was handled promptly & efficiently by friendly & knowledgeable phone agents. Ground crews in airports & at gates most friendly & efficient"
Výhody: "By far the best airline, from service to quality, all around awesome."
Výhody: "i liked the neatness and welcome"
Nevýhody: "i did not like the food"
Výhody: "The flight was great. The seats were spacious and comfortable."
Výhody: "sitting and staff"
Nevýhody: "food option"
Nevýhody: "We had selected row 47 for our seats and this seat allocation was confirmed on our itinerary. However, at check in time, the airline arbitrarily changed our seats to row 83 without even letting us know. This is unfair and wrong. Wheelchair was booked but not provided . I think this is because of your staff please check it . It seems that it was sold"
Overall everything was good,very impressed with good food and service from Doha to Atlanta
This flight was cancelled
Výhody: "Everything about the trip was great excellent customer experience"
Nevýhody: "If I got to sit in first class coz the plane was so empty haha"
Nevýhody: "Wearing a face vizor on top of the face mask is silly"
Nevýhody: "No gate for departure or arrival. No business class longe in Cape Town."
Výhody: "Very pleasant and comfortable flight."
Výhody: "Absolutely nothing."
Nevýhody: "Everything. Firstly the flight was delayed, these things happen but nevertheless I end up missing my connecting Qatar flight to Belgrade, put into a horrible little hotel for 24hrs without my bag, no clothes or toiletries. At one point during the flight once everyone had their chairs reclined one hostess told me to not put mine so far back?!?! Then when asked well then person in front of me has to move theirs forward and her response no they don’t. Absolutely shocking. To think I wanted to upgrade to business class. I’m traveling the globe over the next year and thought let me try Qatar but never again with this type of service and how they treat their customers."
Výhody: "Clean, modern planes, on time, good service amd team."
Nevýhody: "If they bump me up to First or Business class.... :p"
Nevýhody: "Delayed flight for no apparent reason"
Výhody: "Qatar Airlines treats you very nicely and doesn’t try to charge for little extras. They include the nice extras as part of your travel experience with them. I highly recommend Qatar!"
Výhody: "The plane was new and spotless, the crew did everything possible to make the flight great. Food service, and Wine and Cocktails were always served with a smiling face and it made you think of flying many years ago. Service cleanliness of the restrooms and staff were top notch"
Nevýhody: "Nothing really."
Nevýhody: "Meals are absolutly terrible, confort desaster, and hostess unqualified"
Výhody: "Great experience"
Výhody: "Crew were so good"
Nevýhody: "Everything is good"
Výhody: "Crew were friendly"
Nevýhody: "Food could be better and frequent"
Nevýhody: "Crew members are waking up for lunch and breakfast but not for snacks and other beverages. We are feeling hungry later. we aren't knowing when they ll provide."
Výhody: "It is so far a cut above the American carriers. There’s no way to compare them, because Qatar Airways is so far superior. The seats are far more comfortable and larger, the amount of legroom is far superior, you have much more personal space, and the craft is cleaner. Flight Attendants are fantastic! They provide excellent personal care, and are there for everything. They are supremely polite and courteous, and bring things in mediately. Very often anticipating your needs. This is what flying used to be like on United and American. But those people have completely forgotten what service is. Qatar is a 5 star airline. United and American, to my view, are 2 star at best."
Výhody: "Same as earlier flight"
Výhody: "Very polite and friendly crew. Very helpful."
Nevýhody: "Did not have the duty free item I wanted in stock"
Výhody: "Great services"
Nevýhody: "Boarding slow"
Výhody: "quick eficient"
Nevýhody: "long flight"
Výhody: "Nothing. As flight was rerouted and airline changed"
Nevýhody: "We didn't like the fact that our flight changed to a diff airline when we paid to fly with Qatar"
Nevýhody: "Flight was diverted to Kuwait, due to poor condition for landing in Doha and we loose connection to Bucharest."
Nevýhody: "I had been told my checkin bags will be available at final destination but I had to pick them up at Delhi and do the checking in once more which was a lot of hassle with kids"
Výhody: "The service was excellent, the hostesses were very friendly, smiling and helping. The food was tasty and delicious..."
Výhody: "Did not provide hotel even in a 10 hours lay over. The security personel does not know how to behave with passengers."
Výhody: "This review is for return travel from ATL to MAA (Chennai, India) and back. Route: ATL-DOH: about 14.5 hrs; DOH-MAA: about 4.5 hrs; Likes: 1. Baggage check-in process was simple and easy. 2. Meal preferences was good - I'm a vegetarian and on the onward journey forgot to specify the meal preference but the crew had enough inventory to meat the requirements. 3. Every seat was provided with a small plastic pouch/packet/goodie bag that consisted of a eye mask (very thoughtful), pair of sock, toothpaste+brush (very thoughtful), hand cream. This was very useful and effective. 4. Entertainment - options were good and current."
Nevýhody: "Dislikes: 1. Online check-in wasnt easy; towards the end of the process, there is an option to email the boarding pass but this never worked. Not sure if this is something to do with the browser (tried with Firefox, Opera) 2. It would have been good, as part of the online check-in, if the users reminded to specify the meal preferences, etc. I forgot to specify the meal preferences but thankfully the crew had enough of what I wanted. 3. Take a relook at the packaging of the toothpaste tube in the goodie bag. It was sealed in such a way that it was difficult to open it w/o a sharp object. This should have been easier. 4. Seats were the worst part - poor legroom. Worst, the seat cushion is the worst. I think it was just a fabric over a metal seat with minimalist of cushion. ATL to DOH leg was the worst (and the longest leg of the trip). Unless you have open seats next to you it would be a back breaking and painful trip. Seat comfort wise, I would rate Qatar as the worst. Luckily on the return leg (DOH-ATL) next two seats to mine was empty, so was able to stretch and sleep well. DOH-MAA or MAA-DOH seating was little better (think its a older plane; newer planes have worst seats) 5. The website was damn slow while accessing from overseas. Even in the US, at times the website hangs-up, freezes or spins often. 6. Food was ok -dinner and lunch but minimalistic; I didnt see any specific breakfast menu or any coffee served separately (was part of beverage option during lunch or dinner) 7. There was no alert, communication, notification, reminder of upcoming trip via email or text, etc. Many airlines does this very often but Qatar was totally silent on it (they did have my email during checkin). Not sure why."
Nevýhody: "Same as above"
Nevýhody: "Few selection of food."
Výhody: "Lovely flight, start to finish. Attentive staff (but not too much so) and seats were comfortable, even in economy. Smooth front and back end to travels as well."
Nevýhody: "Movie selection could have been better."
Výhody: "I freceuntly fly between the US and South Africa and only fly via Qatar Airways, and every experience thus far has been great. The food is good quality, friendly crew and I would recommend it to anyone."
Nevýhody: "The sandwiches are a little dry and movie selection a little limited."
Nevýhody: "Some crews are not accommodating."
Výhody: "Everything from courtesy, to very good food, and a clean flight."
Výhody: "Staff very friendly. Loved the adjustable headrest as I am shorter and this is the first time flying that my neck was so comfortable I didn't need my travel pillow! Food was excellent!"
Výhody: "The crew on my side of the cabin was very good."
Nevýhody: "Not having available air for the center seats made our flight a truly awful experience. The older style seats are actually more comfortable for taller and larger people. My wife was virtually ignored by the male crew on her side of the aircraft."
Výhody: "Solid movie selection, good food"
Nevýhody: "You have to go through security again at the Qatar Airlines gate, which takes extra time"
Nevýhody: "It was all good"
Výhody: "Nothing at all"
Nevýhody: "No consistency with hand luggage. My companions and I were held to strict weight limits. Others were getting on with three and four bags."
Výhody: "It was something unexpected"
Nevýhody: "Plane configuration; seats were a bit cramped, knee space."
Nevýhody: "I checked in a couple of hours after checkin open but unfortunately I could not get my preferred window seat, got a middle instead. But still the leg room would have been ok but the middle seat (second row behind the bilkhead row) had the front passenger's entertainment system arranged across the footwell, not sideways, so it completely blocked the footwell and prevented any stretching of the legs. I am a tall passenger and this caused much discomfort on the flight, I had to keep getting up to walk around. I also found the seat bottom quite uncomfortable (not enough padding I think), butnghis could have been made worse by the footwell issue. Regards Neil"
Výhody: "The food and crew."
Nevýhody: "The intertainment system on the Doha to Nairobi flight had old communal TV screens."
Výhody: "Business class is top notch in Qatar airways. From the moment you get in the Business Cabin, you start feeling the great service onboard. The crew is great, the seats are very comfortable, and the food is very tasty along with the wine pairing. Overall, the experience was well worth it!"
Nevýhody: "The problem was the boarding in Miami International airport, it was quite disorganized even for business class, but more so for economical class."
Výhody: "Very nice service"
Výhody: "Journey was ok."
Nevýhody: "Flight was on runway for more than 45 mins. I had to run to catch my connecting flight. If the flight had to wait then why on runway after landing. Anyways I barely caught my connecting flight."
Výhody: "Plane wasn't full, which was nice."
Nevýhody: "Boarding was a mess. Starting the pre-boarding process into an area without a restroom was horrible. Not allowing us to bring a water bottle on a 14-hour flight was cruel. Movie selection could be better. Additionally, it seems like the Qatar airport is becoming more like a US airport. Agents were barking orders and the pre-boarding process was slow. It was not a good start to the flight."
Missed our connection and offered little to no help. Never again.
Better entertainment options and faster boarding.
Výhody: "Nice crew and prompt service"
Nevýhody: "Crammed, narrow seats"
Výhody: "Everything was amazing, except for 2 pieces of luggage that got lost, misplaced, from Zurich to Chicago"
Nevýhody: "2 luggage missing, I was told by Swiss airlines I would get them the next day, because they were left behind in Zurich."
Nevýhody: "Nothing Everything was excellent"
Výhody: "The food"
Nevýhody: "If there was Headphones on flights"
Výhody: "Crew was very friendly. Seat a pretty comfortable."
Výhody: "Both the flight crew and the flight attendants were great. It was the smoothest landing I have had it quite dome time"
Výhody: "Even though we flew through turbulances the crew was able to manage their tasks. Plus beautiful stewardess."
Výhody: "On time! Courteous. Free meal! Even on flight less than 2 hours!"
Nevýhody: "All good!"
Výhody: "The space of the seat is wide. Nice chocolate."
Nevýhody: "First, they announced that they need some passengers to voluntarily give up the booking in exchange for 280 refunds (a slightly higher rate which not worth to do it) and 1 stopover the fight to Rome which will arrive at 22.00 instead (our flight is 17.35). About 15 minutes before boarding time, they announced flight delaying. Around 17.45, they announced gate changing from B to A which located at opposite side of the the airport so all passengers run there because of everyone afraid that their booking might be canceled because no one agrees to give up. At both gates, many people try to jump in the queue which no staff comes in the manage the queue. During waiting on the board, the air condition seems to be closed, hard to breathe. Around 19.00, the plane took off the Zurich airport eventually, finish the 1.5 hours delay. The captain announced that it cause by the technical problem of the flight earlier but my thinking it cause from over-booking."
Výhody: "check in & boarding were ok"
Nevýhody: "very uncomfortable chairs worset food crew were very unfriendly the plan was full with the smell of vomiting"
Nevýhody: "I did not have food selection option during my booking the ticket. Would you mind to add food selection options during booking the ticket?"
Výhody: "The situation so comfort"
Nevýhody: "The limited wifi connection"
Výhody: "Service and Aircraft B777"
Výhody: "The food and beverage service in Coach was great as usual ... The new 777 ER 300 was really a nice improvement over the aging Airbus planes previously flown Entertainment systems in coach were top notch with great entertainment choices to view ..."
Nevýhody: "3 4 3 seating results in very narrow isles ... during the longer flights on the 777 the isle seated passengers lean into the isles making going to and from the restrooms in ( coach) a bit of an obstacle course"
Výhody: "All good, just perfect and friendly crew. Great aircraft (B777)"
Výhody: "All three of our party got upgraded to business class. What a treat to have a comfy bed instead of a crammed seat on a long haul flight. Swiss spoiled us with Champagne and decent food."
Nevýhody: "Without knowing it when I booked the flight, I purchased "economy light" fare. In this class checked luggage costs extra; $60.00 a piece. Star Alliance Gold status doesn't help here."
Výhody: "The buttered pretzel was nice, and different."
Nevýhody: "The plane seats are closely spaced. I'm not heavy but am tall, so the row spacing isn't the best. The cattle call boarding is not desirable. Would prefer zone boarding."
Výhody: "Chocolate Mövenpik ice cream"
Nevýhody: "They canceled the flight and took me to another company with a stop in Turkey,it was a really bad and uncomfortable flight And I’m really disappointed!!!!!"
Výhody: "I was flying business class so staff, food, etc was excellent"
Nevýhody: "I do not understand why arriving to checkin with 90 min, on a DIRECT flight, in business class they can decide to not lead luggage at ZRH. We had to wait for all luggage to come out, then go to lost and found, what is more puzzling is that then they tell you the luggage will be loaded on next flight, arrive at night, but will not deliver it until after 3PM on next day. This is flying business class. Swiss begins to feel like a low cost"
Výhody: "The length of the flight"
Nevýhody: "3 of our 5 suitcases were out of luck to make it.. they damaged our 2 new luggages and the third one.. we only realized at home... now I have to deal with that too so I will be with Swiss on my mind for a while.. never again!!!"
Výhody: "On Board Service"
Nevýhody: "I arrived on Thursday, today is saturday and I am still without my luggage."
Nevýhody: "Boarding is a mess There is no order at all That delays the flight"
Výhody: "Everything except the seats."
Výhody: "Very professional!"
Výhody: "Super service, nice crew. On time and flawless baggage transfer to my final destination. Could not be more pleasant experience. I would recommend travel with Swiss to all travelers. Thank you"
Výhody: "Crew was courteous."
Výhody: "Nothing special"
Nevýhody: "The business class seats were just like the economy class, not wider or extra space, only an empty seat in between, not worth the money. The first flight from Cairo to Zürich, no meal or snack was offered. Very disappointed in Swiss business class"
Nevýhody: "I did not like they were so strict with the carry on luggage and stopped us at the TSA"
Výhody: "No assists"
Nevýhody: "Poor service"
Nevýhody: "Booked four flights from Zurich to Prague, but plans changed. No way to get a refund or cancellation although I tried two weeks beforehand. Disappointing to say the least."
Nevýhody: "Paucity of games that might appeal to non children."
Nevýhody: "Lack of screen for watching movies."
Výhody: "We had two flights with Swiss and the first one left half an hour late, meaning we only had about 10 minutes to connect to the next one. Instead of sprinting through the airport, a man was waiting for us immediately outside the plane. He got our luggage right from the cargo, drove us to another man who stamped our passports, and then drove us to the plan just in time for takeoff. It was incredible service and everyone was super friendly. We so appreciated them making sure we caught our connecting flight!"
Výhody: "Everything ran like clockwork"
Výhody: "Food was good, including snacks. Generous with drinks as well. Crew was polite and friendly. Appreciated the chocolate at the end!"
Výhody: "Registration and baggage check was fine, no line to wait im. The flight was moderately full. Good food and beverage service (although Lufthasa is a bit better)."
Nevýhody: "Zurich airport dining facilities are poor - no choice of warm food and pricey."
Výhody: "No delays. Good boarding *but I have Senator status so I bypass lines). Food good even on short flight"
Výhody: "Even though the flight was delayed, everything else about it was great! Newer, more comfortable seating than the plane from the US to Europe, excellent food and service, no complaints about the in-air experience."
Nevýhody: "The flight was delayed most likely because of inefficiencies in the passport check / boarding process, some people got confused, waited in the boarding line, then had to go back in queue in the passport check line. Last person walked into the plane 10 min after the scheduled departure time, as a result the airport delayed our departure by 50 more minutes."
Výhody: "smooth, professional, comfortable"
Výhody: "Seat spacing better on the short flight than the long flight -- where is the Swiss logical thinking ---- apparently this is a myth"
Nevýhody: "Swiss boarding is a Charlie Foxtrot"
Výhody: "Brand new plane, with ultra modern seating. We had a lot of room."
Nevýhody: "We sat in the plane for 40 minutes before takeoff"
Výhody: "Excellent Amount & Quality of Asian Vegetarian Food"
Nevýhody: "Due to a glitch in the webstei, I was unable to check in online, and therefore did not get a window seat for an 11 hour flight - very frutrating and uncomfortable!"
Výhody: "Crew and overall service was great. Crew was attentive and friendly."
Nevýhody: "Food wasn't the usual Swiss quality this time. Are seats getting smaller? Very cramped, no leg room (I am a 164 cm, 53 kg female). I had some black metal box in my legroom area on top of everything. It would be absolutely impossible to take the "crash position" highlighted in the safety video."
Výhody: "Upgraded to business, new 777 plane, good snack"
Nevýhody: "No headphones"
Výhody: "At Montreal I was made to go through the customs, exit the airport, get the boarding pass, go through security check again. I was subjected to unnecessary hassle as Air Canada did not issue me boarding pass for the section of Motreal to Zurich at Los Angeles airport. Had I known that I have to come out of the airport, I would not have bought this ticket. Hopefully same ordeal is not repeated while returning from Zurich to Los Angeles via Montreal on June 30, 2016. There was a long queque at Montreal to board the place as it was not organized in zone wise."
Výhody: "Friendly crew, comfortable plane"
Nevýhody: "Luggage lost, unhelpful Kigali Helpdesk. Johannesburg VERY helpful"
Výhody: "The two check in bags rule."
Nevýhody: "Not applicable"
Výhody: "I was happy to avail of Wifi in the sky."
Nevýhody: "No entertainment! For an major international flight, one expects some seatback entertainment"
Nevýhody: "THERE WAS MEAT INSIDE MY "VEGETARIAN" MEAL!!! This is totally unacceptable!"
Výhody: "Food and in-flight services"
Nevýhody: "Entertainment package"
Výhody: "Rwanda Air is the best"
Nevýhody: "Landing at Kigali was bit rough"
Výhody: "Friendly service"
Výhody: "I think that I appreciated all the details during the trip. As I get my kayak app in my IPhone, i firstly received a notice that the check in started.... At each step, I could see the time discounted through my phone"
Nevýhody: "As I said, I liked everything. From the departure to the landing"
Výhody: "The planes and shuttles are nice and clean, and the staff are pleasant. I had a long layover in Kigali and the airline gave me accommodation and a food voucher (totally unexpected). Will definitely fly RwandAir again."
Výhody: "Food and free WiFi. Ample seating space."
Nevýhody: "Rerouted through Dar-es-Salaam at last minute rather than being a direct flight as scheduled"
Výhody: "Fligh was on time, front desk staff were very helpfful, flight staff were friendly"
Výhody: "The food initially given at 2:00am IST was really good and so I didn't even have to wake up again to eat."
Nevýhody: "The breakfast was not as appetizing."
Výhody: "The aircraft was nice, clean and seemed new. The staff was very professional, immaculate uniforms and appearance. Great attention to detail. We traveled from US - Nairobi - Kigali - Johannesburg, changing planes four times. These were some of the nicest planes. I felt very safe traveling this airline."
Nevýhody: "Too much bread in the meals. The meals were adequate in quantity but each meal came with two rolls, which was excessive. Just a note - for the boarding area in the airport. Please have restroom facilities in boarding area, past security so you can use the restroom without having to go through security again. Also, if food and beverage is available for sale in the boarding area more passengers would make purchases."
Výhody: "The Airbus. The crew's simple commitment to excellent service"
Nevýhody: "The unconventional check in closure 90mins to departure even when the plan arrived late"
Výhody: "Nice blankets. Good service."
Nevýhody: "Food wasn't that great and juices were very sweet (tasted like sugar water)"
Výhody: "Nice comfortable new planes."
Nevýhody: "There wasn't much not to like."
Nevýhody: "We incurred significant extra costs (visas, taxi, hotel costs) because Rwandair changed our flights around from what we had originally booked, with no compensation or help navigating the visa process."
Výhody: "New airline. Left 20 mins early."
Nevýhody: "The food options were unclear- they didn't announce what was in each meal, aside from the type of meat. It wouldn't kill you to have a vegetarian option on hand either, especially since your website doesn't work."
Výhody: "the snack was terrific!"
Výhody: "My sister and I were travelling to and from Tanzania through Kigali. The crew was great and our flight was easy."
Výhody: "Information during flight"
Nevýhody: "No TV or programmes to entertain slong"
Výhody: "Was good on time"
Výhody: "on schedule. staff at counters and flight crew were courteous and professional."
Nevýhody: "The airline moved my original non-stop flight forward by 3 hours. The new flight conflicted with another flight I had earlier in the day. The airline would not allow me to cancel the flight, and could only offer me a 1-stop flight that arrived at my destination hours after my initial flight would have arrived."
Výhody: "Everything was on time and comfortable. Will take the same flight again in the future."
Výhody: "Very slow check in. Bit slow and chaotic at gate. Pleasant enough service but not excetional. Smooth flight. Informative pilot. Silly short bus ride to terminal. Very very long wait for baggage."
Výhody: "Overall comfort and staff friendliness"
Nevýhody: "Landing was a bit turbulent"
Výhody: "Flight was delayed over an hour. Otherwise the plane was new, everything felt good, and I have nothing to complain about!"
Výhody: "New plane, friendly crew"
Nevýhody: "Cramped seating, poor signage & boarding announcements"
Výhody: "Like Kigali it was clean and efficient."
Nevýhody: "Food is almost inedible"
Výhody: "I like the overall service in the plane."
Nevýhody: "I didn't like changing the boarding time."
Výhody: "Everything went well as expected..."
Výhody: "RwandAir flew us to Nairobi instead and I thought that was good of them to make that change for us. The above evaluation pertains to the flight to Nairobi."
Výhody: "Food was beef brochettes, one of the best economy meals I have had. Wine was very good, from South Africa."
Nevýhody: "Seats were not adjustable. It may be that I was in front of the exit row, but I looked and didn't see anyone leaning back anywhere. On the other hand, flight was only 1 hr 20 minutes."
Výhody: "The Rwandair plane was modern and clean. Kigali airport has a nice cafe, and check-in was efficient. The plane left a few minutes early."
Nevýhody: "Check-in closes one hour before your flight. Economy class: Food was a clingwrapped sandwich. The attendant gave me two bottles of a good South African wine. Security has gotten quite uptight at Kigali airport. They now stop your cab a couple hundred meters short of the airport, and have a dog check the vehicle. You have to pass through another security checkpoint at the entry to the airport building, and a third security into the boarding area. The final security check even takes away any empty bottles you have. And don't take any fingernail scissors in your handcarry, even if they have blunt points. You may have an hour or more wait in preboarding, and without water or bathroom excess. So takke care of these needs in advance."
Výhody: "Clean planes"
Nevýhody: "Ground crew at NBO - Rwanda Air has Kenyan Airways do the work in the terminals. Bad idea!"
Nevýhody: "This airline is an operational nightmare. I purchased a ticket with a connection, and the second flight being a codeshare, two months in advance. On the day of travel, I checked in, checked two bags, and headed to the gate. An hour before the flight, a Rwandaair agent approached me to inform me that they were no longer code sharing with precision air, the second flight. Chaos ensued, my bags got lost, I got stuck in Nairobi, etc. in Nairobi, one of the Kenya airways agents literally said to me 'avoid Rwandaair and precision airlines - they are both airlines that do not follow any regulations, and not just operational, but safety as well.'"
Výhody: "Crew were pleasant. The flight was comfortable."
Nevýhody: "The flight was delayed, causing me to miss a connecting flight. Boarding was a bit confusing as multiple flights were departing from Kigali airport at the same time and same airline. Information was not conveyed clearly and it might have been easy to begin boarding the wrong flight."
Výhody: "The flight times were perfect and the seats were comfortable."
Nevýhody: "The food was just ok"
Výhody: "Everything was excellent, service, cabin, food."
Nevýhody: "First announcement cockpit was just before landing. Would have liked some information before takeoff and once in the air"
Výhody: "In general, it was a pleasant flight from Entebbe to Kigali. The Bombardier was in pristine condition. There was no food offered (the flight is 45 minutes) and there is no entertainment available. The crew was pleasant and the seat comfortable (I am 5'11). I would fly again with RwandAir."
Nevýhody: "There was nothing significant enough taken into consideration the characteristics of this flight and the construction in Entebbe."
Výhody: "Very professional - gave us a good meal - although flight was a little more than an hour. Will recommend to friends"
Nevýhody: "Service & good landing"
Nevýhody: "The arrival time was stated as 1:40pm but in reality it was a 1:10pm arrival so I had arranged my driver to collect at the wrong time and he wasn't there when I arrived."
Výhody: "They were professional, timely and courteous. Except for one flight attendant who was a bit rude, the entire flight was enjoyable"
Nevýhody: "The rude flight attendant who was welcoming people to the plane"
Výhody: "They have great food, amazing crew, great customer care.."
Nevýhody: "No entertainment, some few crew members has a bit of an attitude."
Výhody: "Flight attendant are helpful."
Výhody: "Friendly staff, comfortable business class seat with lots of room, good breakfast"
Nevýhody: "No priority checkin for business class and no priority boarding for business class. I don't those are even that hard to organize . Airport ground contractors haven't been instructed to provide service to business class?"
Výhody: "Service! Smooth ride and good food!"
You at KAYAK should know this flight NEVER took off. And yet you are asking for the survey?
Výhody: "Entertainment was great!"
Nevýhody: "The check-in was stressful and congested."
Výhody: "I was not able to make the flight due to the coronavirus. The hospital I’m employed at banned outside travel. I tried contacting the airline and kayak to get a refund."
Nevýhody: "I was not able to make the flight due to the coronavirus. The hospital I’m employed at banned outside travel. I tried contacting the airline and kayak to get a refund."
Nevýhody: "Vegetarian food. 30% of people are vegetarian"
Výhody: "Turkish Airlines is my favorite airline going to Europe. We even did the 20 hr layover in Istanbul and had a great time staying for a couple of nights going and coming back. Staff is always friendly and the food is amazing. The food in coach is as good as first class on some US domestic flights"
Nevýhody: "It's an airplane, there's not much to make it better besides giving more seat room. TA gives free drinks, a couple of meals, blankets, and the travel bag, only a snobby priss would gripe about flying with them. I've flown enough budget airlines that give you NOTHING that I love flying TA!"
Nevýhody: "same as before on luggage as it was directly sent to SFO The security check again was painful as it was just a transfer and we only had 1 hr in between, didnt think there are additional security check again for transfers"
Nevýhody: "My bags were misplaced I have to wait for an extra day to get it"
Výhody: "NOTHING. Flight was canceled with no alternative."
Nevýhody: "Flying a plane to a destination."
Nevýhody: "The seats are so narrow that I can't sit properly. I'm a normal sized person. and even the shorter person next to me was extremely stuck in their seat. This is unhealthy and awfully uncomfortable on an 11 hour flight."
Výhody: "I prafer Pakistani or Indian food so I can not enjoy the food and Alcohal should not be served being a great Muslim country. And seat gap was less for legs."
Nevýhody: "The Turkish airline is always late at take off Security check on the airport was horrible Not friendly people who work there And definitely no any kind of help Which make me for the second time miss my connection flight And definitely loose more money"
Nevýhody: "flight was delayed 90 minutes and I had to sit next to a screaming baby the whole flight."
Nevýhody: "A 30 mins delay"
Výhody: "They boarded on time, took off on time, and the service was friendly."
Nevýhody: "Nothing really."
Výhody: "(see above)"
Nevýhody: "(see above)"
Výhody: "Ataturk airport, meals"
Nevýhody: "Turkish airlines staff are rude"
Výhody: "Lots of in flight entertainment options. Good meals. Very nice and helpful attendants. Gave us pillows, blankets, headphones, slippers, socks, ear plugs, an eye mask, and toothbrush and toothpaste."
Výhody: "Great Service. Polite staff and very impressive service, snacks, food and courtesy."
Výhody: "Excellent service by good mood personal and cabine crew. I enjoyed the short flight."
Výhody: "Easy to board, friendly, good food."
Nevýhody: "It was too hot inside, the air was on but not very high maybe 76-78. Could not sleep because it was so uncomfortably warm"
Výhody: "The service was impeccable!"
Výhody: "Food, entertainment system"
Nevýhody: "Everything else. Europes Bedt Airline should be much better. Turkish Airlines is nothing against UAE airlines."
Výhody: "My first flight with a different airline."
Nevýhody: "A very rude ticket sales woman in Turkish Airline Kiosk, wandering an airport for two hours due to untrained staff and Turkish Airlune "help desk", being cheated out of $400, and finding my baggage smashed up."
Výhody: "Nice to have food on such a short flight."
Nevýhody: "No USB charging outlet."
Výhody: "Service was nice, crew was very respectful and the gift were well within accomidation"
Nevýhody: "Leaving the aircraft by stairs to the runway"
Nevýhody: "The security check at the Istanbul gate is haphazard and not to0 professional"
Nevýhody: "I lost my connection flight because of TA, they lost my luggage + they almost lost my passport... (it goes much deeper but I don't wanna dig in it)"
Výhody: "Good crew"
Nevýhody: "The moms with babies would do with a little help."
Výhody: "Good food. Great service."
Nevýhody: "Small leg room. Display of entertainment system was poor quality."
Výhody: "I got a little bit sick on plane and the crew was super helpful and supportive."
Nevýhody: "Tbilisi-Barcelona flight was okay but 5 days earlier I took the same flight from Barcelona to Tbilisi where they changed my flight time and nobody let me know!! I didn't receive any information about it and so I had to spend 6 hours at the Barcelona airport!"
Nevýhody: "Terms and conditions of trkish air line of changing date of booking is essentially high and doubled if you are forced to do it twice...the trip cost me more than first class"
Výhody: "Food was very good. Was surprised we got a meal for a short flight"
Výhody: "Crew is very flexible and accomodating to individual needs Food is good compared to other airlines Entertainment is programme is good"
Nevýhody: "Toilettes were a bit messy, already after 2 hours. The screen of the entertainment programme is too busy to find things"
Nevýhody: "I don't why the take-off and landing are late. The boarding started late! the plane stayed on the ground for minutes doing nothing! and in the end the plane arrived half an hour late!"
Výhody: "Your airline deserves the awards it has won this year! Please come to the US and teach them how to run an airline."
Výhody: "Best long distance airline I have flown to date."
Nevýhody: "food horrible, lost my luggage"
Výhody: "Contrary to many mainstream airlines which try to cut costs everwhere to the detriment of economy class passengers, Turkish airlines provides excellent service in economy, and I could get a super cheap fare for my whole family."
Výhody: "The food, the crew, the beverages, the entertainment and the level of cleanliness were all excellent. On time departure on both segments."
Nevýhody: "The Boeing 777 had the new, smaller seats. No control of overhead airflow among other things. Wish they still had the old Airbus A330's and 340''s."
Výhody: "The food and staff were great. The seats were rather comfortable and the flight was very pleasant."
Nevýhody: "The entertainment system was of an older style wherein we had a choice of 3 movies and 7 "radio stations" across 15 or so "TV channels" rather than the fuller suite of entertainment options I'm used to on a Turkish Airlines flight."
Výhody: "food was good"
Nevýhody: "plane interior could be updated."
Výhody: "I liked the easy boarding and the food"
Nevýhody: "The planes interiors could use some updating"
Výhody: "Friendly crew"
Nevýhody: "1- Flight was delayed for 2 hours although weather conditions were perfect,, OK, sometimes it happens. No apology or explanation we're given 2- Entertainment screen did not work for the 10 hour flight. Told the attendant multiple times. It did not function in all the seats not only mine"
Výhody: "lots of leg room good food"
Výhody: "Crew was nice, cordial and helpful Food was good, I wasn't asked for an optional meal in the second serving. Also there shouldn't be an 8 hour gap in between meals for pasengers in a 13 hour flight Entertainment was amazing! so many options to watch so many things."
Nevýhody: "Flight was at 80% and I wasn't allowed to change seats. The seats were bigger, but still not enough room space for someone that's 1.85 mts.(13 hour flight was tiring) Boarding was a nightmare, it took HOURS, starting by the very unorganized control which asked more questions than the American control."