I was very disappointed about how a canceled flight was handled. The was canceled on their behalf and I had to pay a higher price coming back home.
Výhody: "I was not able to make the flight due to the coronavirus. The hospital I’m employed at banned outside travel. I tried contacting the airline and kayak to get a refund."
Nevýhody: "I was not able to make the flight due to the coronavirus. The hospital I’m employed at banned outside travel. I tried contacting the airline and kayak to get a refund."
Nevýhody: "Vegetarian food. 30% of people are vegetarian"
Výhody: "Turkish Airlines is my favorite airline going to Europe. We even did the 20 hr layover in Istanbul and had a great time staying for a couple of nights going and coming back. Staff is always friendly and the food is amazing. The food in coach is as good as first class on some US domestic flights"
Nevýhody: "It's an airplane, there's not much to make it better besides giving more seat room. TA gives free drinks, a couple of meals, blankets, and the travel bag, only a snobby priss would gripe about flying with them. I've flown enough budget airlines that give you NOTHING that I love flying TA!"
Výhody: "Flight arrived on time."
Nevýhody: "Boarding was unnecessarily chaotic."
Výhody: "The crew and the food were amazing! The seats in Business Class were bery comfortable."
Výhody: "Good food good movies"
Výhody: "Food was great. Crew was nice overall."
Nevýhody: "When we arrived they tried to convince us to let our 4 year old fly w a broken tray table. After escalating they wanted to remove us but some other passengers intervened and helped. Entertainment system totally sucks. Movie selection was good but a headache to navigate."
Výhody: "The New York operation seemed much better. Our flight arrived late and was met by airline representatives looking to help passengers with tight connections. Arriving transfer passengers must go through Turkish airport security. Turkish security did set up an operation right at the gate. This both expedited things and relieved the stress of going through the process far from the gate."
Nevýhody: "Seat was very uncomfortable. The plane was an older Boeing 777 (it had no winglets) and I think the seat cushion was the original one. Turkish Airlines does not communicate with its passengers. If the flight is late (as both of ours were), you wait with no information as to when the flight leaves. The same lack of communication occurs once you on board. I joked to my wife that the cargo on a Fed-Ex flight is given more information."
Výhody: "Great crew, good entertainment, nice planes."
Výhody: "Food and service is excellent. Istanbul lounge is great."
Nevýhody: "Delayed in both directions. Happens. But zero announcements. Zero. Staff didn't know what was going on. Complete chaos."
Výhody: "Everything was fine"
Výhody: "Great service and brand new plane!"
Výhody: "Easy check in"
Nevýhody: "Please include sea food in your menu"
Výhody: "The services was excellent."
Nevýhody: "Delay around three quarter an hour."
Výhody: "Comfortable, great food, awesome crew! I love that they have a great variety of entertainment material."
Výhody: "Overall trip was really good."
Nevýhody: "Management of time excellent. Plane went on time. Staff on checking in or in the plane were polite, pleasant, professional and available. Timing of delivery of luggage also was fast."
Výhody: "Good comfort, staff friendly and smiling. Passport control, security and boarding were straightforward."
Nevýhody: "No boarding pass available online in advance for flights from Nicosia (neither electronic nor printed). Only to be collected at the airport. As a result , although I had no hold luggage (only cabin bag), I had to queue at the check-in/drop-baggage desk to obtain my boarding pass! This is the old prehistoric system dating back to the last century."
Výhody: "(see above)"
Nevýhody: "(see above)"
Nevýhody: "We had asked for wheel chair. At Istanbul we were made to wait for almost two hours. Our boarding passes were collected by your staff, when I raised my voice, were given one wheel chair and I had to run along with the staff or we could have missed the flight. I wanted to have some grub at airport but there was no time."
Výhody: "The food and the crew were excellent"
Nevýhody: "The flight was almost full. I was assigned an aile seat at row 37. My seat did not recline- because there is a wall behind it - howevera the window seat had a small recline. The seat in front of me when reclined left an unusually small space in front of my face. I was very uncomfortable. I'm a small person weighs 145 lb. this was my fourth flight with Turkish Airlines and was the worst. My wife next to me in the middle seat was fortunate that the passenger in front of her did not recline her seat."
Výhody: "Food and entertainment were excellent!"
Nevýhody: "I almost got bumped off my flight because I didn't check in online. It was very stressful"
Výhody: "Great Service. Polite staff and very impressive service, snacks, food and courtesy."
Výhody: "great crew and flight!"
Nevýhody: "We would have loved to have been able to easily upgrade to business class but weren't able to."
Výhody: "Quick flight with breakfast"
Nevýhody: "Boarding process was a little bit chaotic"
Výhody: "The crew was very nice. The entertainment quite rich."
Nevýhody: "Since the flight was very crowded, they didn't let me bring in the cabin my garment bag, I had to stuff it in the suitcase."
Výhody: "My first flight with a different airline."
Nevýhody: "A very rude ticket sales woman in Turkish Airline Kiosk, wandering an airport for two hours due to untrained staff and Turkish Airlune "help desk", being cheated out of $400, and finding my baggage smashed up."
Výhody: "Service was nice, crew was very respectful and the gift were well within accomidation"
Nevýhody: "Leaving the aircraft by stairs to the runway"
Nevýhody: "I had a problem and I was not able to fly. I bought insurance and I tried to contact them, but they denied my request and I would definitely recommend to remove this option because it doesn't give a good image of KAYAK. If I want to trust this application, I have to be confident to use the services and I service from the insurance was fake. I tried to reach the airline to cancel my ticket and they said it's not refundable. Therefore, I would definitely recommend showing refund options when selling tickets. I lost every penny I spent because I was not able to fly. I am sure that my message is delivered now!!!!"
Výhody: "Food and beverages, both choices and generosity of portions and quality, excellent. Entertainment made long trip very endurable."
Nevýhody: "Rediculous chaotic check in at JFK. Standing in line an hour for a 40 minute delayed departure with virtually no communication from staff. As I had connection to make, was very unnerving."
Výhody: "The staff were attentive to the passengers."
Nevýhody: "The food needs to be warmer."
Výhody: "The food was the best I've had on an airplane and the in flight entertainment had an enormous selection. Flight staff and their service were amazing. I've flown all over and have never taken Turkish Airlines before. Now I don't want to fly with anyone else."
Nevýhody: "seats were a little cramped for a 12hr flight, but I'm not a short guy. I guess it pays to go business class."
Nevýhody: "I lost my connection flight because of TA, they lost my luggage + they almost lost my passport... (it goes much deeper but I don't wanna dig in it)"
Výhody: "Good food. Great service."
Nevýhody: "Small leg room. Display of entertainment system was poor quality."
Výhody: "Same asabive"
Nevýhody: "Same as above"
Výhody: "The flight was empty so got 3 seats to myself"
Nevýhody: "Vegetarian meals were not good. Its a 13 and half hour leg and when in the middle of that long journey when asked for a snack, the crew was not aware of the options that were listed on their very own menu. They ended up telling me that they must have run out of one of the options listed in the menu which they were not aware even existed 2 minutes ago."
Výhody: "I really appreciated the service. I asked questions that were real to me but could come across like childish and the staff took great care of me."
Výhody: "Great customer service and food!"
Nevýhody: "Nothing. They were great!!"
Výhody: "Good overall service"
Nevýhody: "The staff could've been more patient"
Nevýhody: "They did not board in priority and my sweet was double booked there was another passenger who had the same set number placing me now in the middle and I specifically asked for an aisle seat"
Výhody: "they are good thank you very mush"
Výhody: "The food was great compared to some companies. Lots of great movies to watch, good music options."
Nevýhody: "Omg...the crew...the crew, as was in the past, and with the exception of 1 poor guy who was really trying his best, was RUDE and lacked finess. They would literally kick u in the hallway (while passing this hostess gave me a good knock on my foot and didn't turn around to apologize. ..she kept going). They will serve you food and throw the trays down on your table, talk over you to the other hostess in the other isle while serving you. Speak in the most condescending tone, especially, unfortunately to older folks or foreigners who had a hard time understanding. I mean....total chaos and, for someone who flies often both dom & intl, this has got to be the worst service received, and thought the price point is as juicy as pie, I still expect some level of class and great customer service. It's not worth it."
Výhody: "Service from the flight attendants were fantastic. The food was delicious and the entertainment included plenty of movie options. I'm also glad that my bags were never lost throughout all of my flights this summer on Turkish Airlines."
Nevýhody: "I know seats in the 777-300 recline but do not disrupt the next row's space. That was not the case on the Airbus A330-300. It would be nice if the same seats were on the Airbus aircraft I flew from Istanbul to Bangkok."
Nevýhody: "I don't why the take-off and landing are late. The boarding started late! the plane stayed on the ground for minutes doing nothing! and in the end the plane arrived half an hour late!"
Výhody: "They had really friendly staff."
Nevýhody: "The leg space between the chairs was really cramped."
Výhody: "I really like the fact that they still prepare food for their passengers, however, the quality of the food was less than average They prepare you with the eye mask and the slippers, and a thin sheet of blankets for longer flight, which was really nice. The seats are comfortable, and there are a larger selection of movies and songs to choose from which were also great. The flight was relatively stable. I didn't ever realize that we took off, maybe i was too tired to notice, i don't know."
Nevýhody: "The boarding was really slow, it was not on time. The food was less than average, but better than not have any. It was hard to find assistance. The flight seemed a bit old, because we weren't able to turn off our light which caused some inconvenience."
Výhody: "Wifi when I get to turkey, without needing a fan sim"
Aegean needs to bring back hot meals and drink offer as before COVID!
No alcohol on the plane anymore. A glass of wine back in the day would make the flight much more enjoyable
Quality of the food is poor. No wine served on the board anymore.
Výhody: "Ground crew and cabin crew were very helpful and efficient"
Výhody: "The crew is good and friendly"
Nevýhody: "To be committed to the time of departure"
Výhody: "The Crews welcoming, friendly and helpful"
Nevýhody: "It’s nit necessarily comfortable... really hard to sleep"
Nevýhody: "Food, not in time."
Výhody: "Everything went well."
Nevýhody: "The food."
Výhody: "everybody was very friendly and professional, from the minute we checked in to the minute we arrived to Athens"
Nevýhody: "Nothing, the experience was great."
Výhody: "Efficient way the flight was boarded. Crew was pleasant overall a good flight"
Nevýhody: "I would like to suggest in your survey to have NA as a choice because there was no entertainment available on this short flight but I didn’t want to give it no stars as it would affect the overall rating. Thanks"
Výhody: "The food and the crew"
Nevýhody: "The flight was delayed 2 hours"
Výhody: "- Crew service was pleasant"
Nevýhody: "- Misinformed about luggage included in the ticket, had to pay extra money. - Flights delays"
Výhody: "Cheerful crew, nice snack with beer or wine, clean bathroom"
Nevýhody: "No inflight entertainment, but for 90 minute flight, I didn’t need it."
Nevýhody: "The plane has an hour delay in Rome due to rain. Although the delay is understandable, they seem to have left my luggage outside in the rain for all that time. As a result, all my clothes were wet and ruined and a few other items broke. Horrible baggage handling."
Výhody: "We made it to destination."
Nevýhody: "Absolutely no order in getting to plane. Then told people to check bags. Many ignored them. And they only selectively enforced. Lied about every carry-on suitcase being checked. Plenty of overhead space available. Coat me almosst an hour waiting for my bag which would have easily fit in the overhead. Was late to meeting."
Výhody: "Good planes. Kosher food was awful. No entertainment."
Výhody: "Good service! On time!"
Nevýhody: "not nearly enough room, despite having bought extra legroom seats. Crowded.."
Výhody: "The boarding crew was NOT so gentle when he seen my Passport nationality. The flight left on time"
Nevýhody: "The food was as expected. The seats were very good and comfortable."
Výhody: "Very professional services from your ground & plan crew"
Nevýhody: "Airport custom were very rude (Athens airport) No one to assist during the transit flight between Athens & CDG"
Nevýhody: "Gâte operator were very slow I was going to loose my connection to Paris as it took me more than 1hour to make the check in"
Výhody: "Food and drinks provided."
Nevýhody: "Small seats. Slow service at baggage drop off."
Nevýhody: "The boarding,the flight attendants,the comfort,the entertainment and food"
Nevýhody: "The flifgt attendents are not cooprative on plane,and also the offecier in the trancefer office."
Výhody: "Aegean delivered excellent service during my flight to Amsterdam from Athens! They actually served a complimentary meal and wine during my 3.5 hour flight. The flight attendants were so nice."
Nevýhody: "I loved the service during the flight and I can't wait to fly Aegean again!"
Výhody: "short flight but managed to get some coffee/food, very helpful and polite crew as always"
Nevýhody: "The price of the low Aegean Airline ticket from Athens to Prague has a hidden provision that the passenger has to pay 40 euros for any checked-in luggage. So in fact the total cost of the air ticket from Athens to Prague is much higher than the other airlines. Kayak did not do a good job warning me about the luggage charge."
Výhody: "Timing and cleanliness"
Nevýhody: "Check in was a nightmare. Open up the gates at least two hours before departure to avoid stress for all parties involved."
Výhody: "The food was good. The flight attendants weren't overly friendly but I didn't mind. No problem checking in or claiming my suitcase."
Nevýhody: "The flight boarded about 45 minutes late, and none of the employees at the desk at the gate bothered to tell anyone why, or when an estimated real boarding time would be. Flight was pretty warm as well, and seats were tight even for the 120 pound person I am. No entertainment, but they did show a map of where we were which was nice."
Nevýhody: "baggage fees were totally unreasonable high"
Výhody: "Good in flight service"
Nevýhody: "The solicitation for cash (bribe) at the Cairo security people at the luggage screening. Mark Cairo as a place I will not go back too."
Nevýhody: "boarding took for ever. service from the cabin crew was not good. no entertainment."
Výhody: "every thing was ferfect"
Výhody: "Boarding was efficient but we sat on the plane for over an hour before leaving. Then when we deplaned, we were not told that we are not connected to a tube and would have to go down stairs to go to a bus which will bring us to the airport. The weather was blistering cold ! The same taxi in and out delay happened on the connecting flight to London and we arrived London at 2pm instead of 10:30am. Food was mainly carbohydrates. Entertainment was absent except for a screen showing a trailer of featured locations in Athens."
Výhody: "The flight was completely full so they offered to check in the larger pieces of carry-on luggage for free. On board the plane, the breakfast was really excellent (plane food-wise) and the attendants were very friendly. In terms of comfort, I was lucky to sit in row 3 (yes, that was Economy class), so I actually had some leg room. On my way to Athens, I'd been seated in row 22 and there was no chance to move my legs at all."
Výhody: "Wow, the free meal was awesome. My new favorite airline."
Výhody: "THe food was not bad."
Nevýhody: "They charged me for a standard one piece of luggage 35 Euro without advance notification. I forgot my phone at the gate, but they did not let me go back to take it (even when I was willing to give up on the flight and bear the cost). An awful company. To stay away."
Nevýhody: "Apparently when booking a ticket with Aegan one check bag is not included unless indicated at the time of purchase. This was a surprise to me since during the purchase process this was not highlighted. Additionally the boarding process was VERY unorganized . No clear lines people just rushed to board even though specific numbers were annouced."
Výhody: "on such a short trip, you don't expect a snack and service. They did."
Nevýhody: "zero complaint here"
Výhody: "Service on the plane, the food was an added bonus, and the orice."
Nevýhody: "I did not like the fact that they would not let me bring my small carry on and my laptop bag. They considered it to be two bags. Other people had two bags that were larger than mine. Also there were plenty of open seats hence plenty of overhead space for my bag, but they forces me to check it."
Výhody: "The service was excellent."
Nevýhody: "The fact the passenger behind me needed me to sit up straight so he could eat mad me feel bad. I suppose entertainment is not a big thing nowadays with all the choices we have with smart phone's and tablets, so not so much a big deal. But with space itn is a big deaI. I reclined my seat and Icould feel my seat on top of someone's knees. So i sat up and struggled to sleep. I suppose in a sleepy haste I reclined my seat. I was awaken to a gentleman asking me to sit my chair up so he could put his tray down to eat his dinner. I felt horrible."
Výhody: "Flight was canceled and had to stay 3 more nights took boat to Athens. Missed work at home . It cost me over 1000.00 dollars. Reservation was never made by you. I will never use kayak again. Being a senior I became very stressed in a strange country"
Nevýhody: "I don't like kayak"
Výhody: "LHR-ATH was all excellent. Good boarding, seats and service."
Výhody: "first they announced 10 min delay, then they could not find the crew, after they appeared delay was extended to 45 min we left about 50 min late. gained some time in flight and arrived 35 min late. first batch of luggage came out relatively early and then there was a break of over 20 min before the luggage started to come out again, just as if somebody decided to have a coffee break."
Výhody: "Everything about our experience was as good as could be expected. Or better actually. Immediately felt we were in good hands from the time we got in the check in line. Highly competent people with a great, affable attitude."
Výhody: "Excellent service, very friendly staff, warm food on board and food selection according to dietary needs!"
Nevýhody: "I missed the flight because I was provided an incorrect departure time in the booking confirmation. I was not provided any indication of the departure time change and had to pay 129$ changing fee. Never booking through this website again."
Nevýhody: "No drink at the flight"
Výhody: "It was inexpensive therefor I didn't expect much although I got more than I paid for!"
This was a code share operated by United with a 787. Don't care for the herringbone 2-2-2 seating in business, many other carriers have gone to a 1-2-1 which is better. Food wasn't much better than economy but what really counts is lie flat seats.
Výhody: "One crew member in the OTP-VIE flight that was great in service ."
Nevýhody: "The delaying of both flights . The crew service on the VIE-NICE flight was awful ."
Výhody: "They have Economy class seats on the business class. Uncomfortable."
Nevýhody: "Boarding crew was nasty will never fly with you guys again"
Výhody: "It was all fine, a bit cramped, but otherwise fine"
Nevýhody: "I had only 40 minutes to board my connecting flight to Vienna, had to run through two sets of security gates and one immigration and a long walk - at 64, I almost didnt make it, and was the last one to board huffing and puffing!"
Nevýhody: "Was unable to take the trip. Unable to rebook without excessive fees. Lost $2000."
Výhody: "Crew was friendly and the flight was nice and smooth."
Nevýhody: "No expectations as the flight was less than an hour."
Výhody: "Sits had more room then other plain"
Výhody: "Very nice staff on board and timely departure"
Nevýhody: "Cold during the flight"
Nevýhody: "Flight was late departing Cairo Changing flights from Cairo to Amsterdam was scheduled at 50 minutes. I asked the male flight attendant about changing airplanes, said our new gate was right next to our arriving gate. He said no problem. He failed to mention we had to go through customs and security again, and walk almost a Kilometer in the process. Fortunately they held the Amsterdam plane because many passengers would have missed it. I did not appreciate the lack of information from the flight attendant, however holding the plane was a godsend."
Výhody: "I liked that the airplane was newer and comfortable. The crew and food was ok."
Nevýhody: "There was no entertainment unless you paid for it. We already pay enough for our tickets to fly and entertainment should be included and not another added expense, especially for families that already pay so much for their flights!"
Nevýhody: "My parents were traveling, they dont speak english and I verified with Austrian airlines that they would be assisted at the gates and that they had the correct visas for each airport they had a layover in. I was assured there would be no problems. Upon boarding they were not able to get on their flight. I have never had so many communication issues and frustrations in the middle of the night with an airline. disappointed."
Výhody: "Crew was very friendly, food was decent and the boarding was a breeze."
Nevýhody: "Can’t like it if you missed it!!"
Výhody: "On time"
Nevýhody: "I have been selected for additional screening at Vienna airport which was very time consuming and not very pleasant"
Výhody: "Smooth flight, friendly and afficient onboard service. Fast boarding. On time departure."
Nevýhody: "Croatian Airline checkin service was good but was made to check in carry on. However, baggage clerk was extremely hostile and wanted to charge us for two bags for which we had prepaid. Would not accept our evidence of payment for the two bags. Finally accepted her mistake but Forced to pay 90€ For the extra bag. Ripoff!! Other airlines (Vueling, Air Europa) checked same bag as courtely, did not charge. First and last time flying Austrian."
Výhody: "Excellent flight Excellent food"
Nevýhody: "Missed the connection because the flights were booked too closely together. Then had to wait 7 hours in the airport for the next flight. It only takes 4 hours to drive there but I don’t have a car."
Výhody: "I liked that the plane eventually came..."
Nevýhody: "That the plane was an hour late..."
Nevýhody: "We had a delay of nearly two hours."
Výhody: "Crew was great. Comfortable in terms of airline travel. Entertainment selection was spectacular given the long flights and the fact I was with three kids. Really pleased!"
Nevýhody: "Food was ok, not great."
Výhody: "Friendly staff, efficient"
Nevýhody: "I didn’t understand that we got no baggage allowance with our tickets. When I looked on the website it appeared that star alliance members got the usual free luggage. Apparently it was a “lit” fare & we didn’t. It would have been worth it to get the next class of fare"
Výhody: "Not a long run."
Nevýhody: "Seats too too tight. Uncomfortably tight."
Nevýhody: "Flyght was terible"
Nevýhody: "flt was delayed 2 hours due to "employee meeting""
Nevýhody: "A319 is inherently a badly arranged seating layout. Was in Row 30, no recline, and 3 full grown men for a 3 1/2 hour flight. I wonder if squeezing in the extra 3 or 6 seats is a payout when looking at people's likelihood to fly again?"
Výhody: "The crew was very professional and kind and evetything was on time. The food is tasty."
Nevýhody: "No entertainment at all."
Výhody: "Comfort was good because I had a whole bench to myself!"
Výhody: "I will never travel with Austrian airlines again"
Nevýhody: "My flight was cancel,then they transfer me to swees airlines they checked me in they took my luggage and then they told me I can't travel coz I can't make 2 stops inside the Europe. I have to wait 1 hour and 30 minutes to fine my bags . I went back and forth from terminal 1 and 4 many times.The changed my flight to turkey airlines and I wait 9 more hours at airport to check in again. Terrible experience ☹️☹️☹️☹️☹️☹️☹️☹️☹️"
Výhody: "The crew was wonderful, as is always true with both Austrian Airlines and Lufthansa."
Nevýhody: "It was late No food"
Výhody: "Even though I was very disappointed at what the Austrian airline did to me, the staff and crew and captains where professional and the flight was comfortable especially on Lufthansa. However, I missed the experience of enjoying the flight with the group of people that I joined on the way to Vienna and to Egypt."
Nevýhody: "I didn't like the fact that they cancelled my Austrian flight to a completely different company (Lufthansa). I paid extra money when I reserved the tickets in the USA to make sure I am on the same plane as the other three families that i wanted to be with as a group. They had reserved their tickets and I got the flight numbers and when I reserved my booking I paid extra to be on the same airplane as the rest of the group. My plan worked going to Vienna and to Cairo (although one of the planes were delayed 3 hours which ruined our stay in Vienna) but on the way back from Cairo to LA, I couldn't be with the group because I left 2 hours early and arrived in LA 2 hours late. I pleaded that I came with a group but they said I have a different booking so they couldn't honor keeping me on the same plane as the group. I am very disappointed and will avoid my future travel with Austrian airline"
Nevýhody: "Flight was cancelled and we weren't notified."
Nevýhody: "- My flight was rescheduled twice. Very short connection time, they said that there are no other options but actually there were other options. - Bad web check-in service. There were errors/bugs in the check-in service."
Nevýhody: "I used flights between Vienna and Prague several times and in most cases they are delayed."
Výhody: "Crew friendliness."
Nevýhody: "Initial flight was late taking off for no reason except they scheduled too many incoming flights. Made my second flight but my bag did not and had to wait over a day for it while missing a day of work."
Výhody: "Staff was very kind. I'm not a needy person, but they offered continuous service."
Nevýhody: "This is for Kayak's app- Usually I get a special meal request through the agent, but could not do it on Kayak's app, and Lufthansa and Austrian did not recognize my booking code from the ticket purchase confirmation email to do it on their website directly. Please look into both issues. This is for my whole trip and not the above mentioned destination."
Nevýhody: "It was almost 2 hours delayed"
Výhody: "Check in and gate agents in TLV were top shelf pros, fast, friendly and to the point with a smile. Crew on board followed through as well."
Nevýhody: "Food was crappy and there was no entertainment on board at all. Also, crowded seating."
Nevýhody: "My flight to JFK on August 31 was cancelled. And they didn't provide me ticket same day. They gave ticket for next day. I had problems at work and other issues because of that."
Výhody: "The coffee was excellent. It was like something from a fancy coffee shop, not a plane"
Nevýhody: "Chicken w mashed potatoes plus potato salad? Too much potato in the dinner meal"
Nevýhody: "Flight from Dulles to Vienna was cancelled in the morning on the day of departure. We contacted Austrian and rebooked with Air France. The Air France flights were good overall. The food was okay, entertainment excellent, comfort good, boarding good, crew okay. On flight to Paris, the crew did not serve water during the period between dinner and the service before landing."
Výhody: "Not at all a comfortable experience, but I suppose it served its purpose."
Nevýhody: "Seats in economy class are way too crowded, plane was too warm and air was stale (and had an odd odor). Choices of dinner selections ran out quickly, and serving any type of curry (the only option left) on an 8 hour flight is a very questionable choice.... Staff gave some people the full can of drinks, while others only a half glass. Also, even though there was not much turbulence throughout the flight, the plane was still VERY shaky for the majority of the time in the air. Not very comforting for those who are not frequent flyers. In the future, I plan to stick with British Airlines."
Výhody: "There was plenty of legroom in economy. The flight attendants were so pleasant and we saw them a lot cause they kept serving us food. Smooth flights and great service."
Nevýhody: "I had an overnight layover( I didn't realize it when I booked the flight.) At the airport, the sofas were comfy, but it was so cold that I could not sleep. The flight went so quickly that it didn't seem line it was nine hours."
Výhody: "Good short flight."
Nevýhody: "Open both for passengers to enter terminal on arrival in Bucharest."
Výhody: "Short flight."
Nevýhody: "When the passengers walked into the terminal building from the tarmac in Otopeni Airport (Bucharest), BOTH wings of the double door could have been open! Only one was. Otherwise flight was fine."
Nevýhody: "This flight seemed very chaotic at the beginning. It was late. When we boarded it seemed uncomfortably hot inside. The stewardess doing the flight announcements talked very quickly and ran everything together."
Výhody: "The seating availability at the check in time"
Nevýhody: "The TVs never worked"
Výhody: "Very bad expirience they btoke my laggage and 2 laggage come one day afrer"
Výhody: "Even if it’s August, there was no delay."
Nevýhody: "Because it was very crowded and hot, we had to wait a little before getting out of the bus. The aiplain was a little bit old and looked dirty."
Výhody: "The boarding process was not clear. I was not able to add luggage during check in and it said it was included for one piece up to 23 kg. Though my bag fit those requirements I was forced to wait in a separate line and pay 50’euro. The lines were wrapped around and not clearly marked for each flight."
Nevýhody: "Check in process both online and at the airport. The seats on the aircraft."
Nevýhody: "The departure could have been on time"
Nevýhody: "Employees VERY VERY RUDE!!!!"
Nevýhody: "Everything could be better, lost the second connection to Cluj"
Nevýhody: "Delayed for 3,5 hours"
Výhody: "Nice crew , nice meal"
Nevýhody: "comfort of seat , boarding time"
Výhody: "entertainment was good"
Výhody: "Customer service was good"
Nevýhody: "Both flights were delayed and the airline lost my luggage"
Výhody: "Flight left and arrived on time"
Nevýhody: "Food is mediocre and there is no in flight entertainment so thank God for Kindle!"
Výhody: "The plane was fairly new and, for such a short route, quite big (but I guess that was just due to the increased number of passengers, as almost all of the 180 seats were booked)"
Nevýhody: "Almost 3.5h delay, no reason given, a mere croissant offered during waiting time, no transparency about additional delays (it was just 2.5h, initially). Also, despite the aircraft being newer than most Tarom planes, it was cramped, with very little leg room, very cheap trays and no storage space on the back of the seats in front. No warm beverages (no coffee, no tea!!). Will seek compensation for the delay."
Výhody: "Very nice price"
Nevýhody: "Delay in flight, delay in lagguage delivery"
Nevýhody: "there is just one main meal that contain ham meat , and am Muslim so I cant eat ham."
Nevýhody: "Not enougth time after checkin"
Výhody: "short time flight"
Nevýhody: "no entertainment/poor food"
Nevýhody: "Because I booked tickets with baggage included, and when I was at the airport I had to pay again 50 euro per suitcase. Who will pay for this mistake?"
Nevýhody: "no entertainment"
Výhody: "Quick and easy to board."
Nevýhody: "They asked us to board early but didn’t turn the a/c on. No entertainment and the on board wifi was limited to their intranet. Kind of pointless."
Výhody: "Smooth flight, the staff was friendly."
Nevýhody: "10 minutes delay at departure."
Výhody: "Food, crew cooperation"
Nevýhody: "It was OK"
Nevýhody: "Flight was late and I almost missed my connection to Tel Aviv plane."
Nevýhody: "40 minuets delay Bad food No intertatment"
Výhody: "Everything was excellent"
Nevýhody: "The stuff was outstanding"
Výhody: "Very nice crew; short flight 60', 2 mini croissants and two cookies, really good coffee; easy check in; easy baggage control; people ready to help."
Výhody: "Very good service"
Výhody: "Right on time. Old plane very well mantained and pilots and crew made the flight very pleasant."
Výhody: "Your service are efficiently!with this plane,smol,nice and friendly personal it is great"
Výhody: "Personnel was kind, trying to help, always smiling. Even for a short flight they provided a rather good snack with a sandwich, plenty drinks."
Nevýhody: "We are in 2017 and Otopeni airport does not have buses with Air Conditioned Systems...outside was 37 Celsius!!! They were kind to invite first families with children to pass to the bus but this meant sitting in a sauna @ 40+ Celsius until all passengers went through the gate. Driver was all red and close to fainting. Pity, I was looking forward seeing one of the big managers coming next to us to enjoy the Tarom experience...!"
Výhody: "All was fine. Since the flight from Bucharest to Chisinau is only an hour, the tiny plane was fine."
Nevýhody: "Since the plane is so tiny, you have to turn over your cabin baggage at planeside, then get it back when you land. The airline took my hand luggage in good condition, and when I got it back, one zipper pull had been snapped in half. I tried to file a claim when I landed, but airport personnel said that for cabin baggage, there was nothing they could do."
Výhody: "Quick boarding, Cordial crew. We got from here to there efficiently."
Nevýhody: "No "flight experience" - it felt more like riding the bus - we got on, drank some water and before you knew it we were landing."
Výhody: "Flawless in spite of weather related delayed take off."
Výhody: "Nice crew, roomy seats"
Nevýhody: "Boarding the plane with a bus was a waste of time and exposure to fumes."
Výhody: "Flight was friendly, surprised we still got food for a 03:40 flight that was only 2 hours long. On time boarding for once."
Nevýhody: "Way too early of a flight, had trouble sleeping on plan."
Nevýhody: "No vegetarian food option. Pretty poor food as a whole. No entertainment unless one connected to their WiFi. Crew rather basic as far as manners are concerned. I got treated better on Romania-based low cost flights."
Výhody: "safety fly"
Nevýhody: "seats were too small, food looks not well"
Výhody: "Friendly crew"
Nevýhody: "Long wait on the bus out to board the plane"
Výhody: "It was comfortable with good price."
Nevýhody: "As I said, check-in for the Bucharest to PRG leg was very difficult. My hotel needed to help. Ridiculous."
Nevýhody: "There was no entertainment, but that was O.K."
Výhody: "Check in was very efficient. The flight was on time. All the announcements were given in English and were very understandable. We were served a beverage and lunch!"
Nevýhody: "Not a lot of leg room which is typical of most flights these days."
Nevýhody: "My flight was 35mins late. I almost lost my bus from Bucharest to Bulgaria, because of that."
Výhody: "the crew on board was very nice and friendly , sitting was good"
Nevýhody: "we had an un announced delay ,there was not mention priority business class while boarding and food on board was not a nice choice"
I am seeking a refund from Kayak as LOT refuses to acknowledge the booking when not done directly from their site. Worst experience with an airline ever.
Výhody: "Great crew, clean and comfortable"
Nevýhody: "Quality of food could be improved"
Nevýhody: "Difficult to imagine"
Výhody: "I like that the boarding was delayed mid-way for some unknown reason (thus, the take-off was 15 min delayed), and I was able to get on the plane with my short connection not being the last passenger. :)"
Nevýhody: "Food could have been better."
Výhody: "Very good crew."
Nevýhody: "I can’t believe you installed 1980’s style business class seats in a new Boeing 787!"
Výhody: "An average for a short haul flight."
Nevýhody: "Boarding process was not very clear. They took us to a far remote position."
Výhody: "Cabin crew was very nice"
Nevýhody: "Snacks could be better and you could reduce plastic waste. I don't want to drink water from plastic cups, I don't need a napkin to my water, I don't need to receive a sweet bun packed in plastic wrap"
Nevýhody: "It would’ve helped to land at the airport for which we booked the ticket. Landing 2 hours away didn’t help and the airline did not provide any compensation"
Výhody: "Service excellent"
Nevýhody: "Late flight"
Nevýhody: "Flight delayed for 5 hr"
Výhody: "The seat was nice compared to other planes I have been on. The crew was very friendly and even tried to help passengers open a dressing pack."
Nevýhody: "My checked baggage could’ve not been lost, boarding could be organized better."
Výhody: "the crew was really amazing!"
Nevýhody: "Toronto airport disappointing. We arrived one hour esrly, but the gate the toronto airport told us to go to was broken so we had to wait for over one hour on the plane. Then the plane was moved aside and we walked to the bus that drove us to the airport. No luggage information given airport Toronto"
Výhody: "The staff were friendly and warm. They did what they could with all they had. I was financially compensated for being put on standby because of over sold tickets resulting in my return flight being changed to the next day."
Nevýhody: "On my flight there my built in tablet didn’t work so I didn’t have any entertainment for a long flight. My return flight was put on standby and I had to leave the next day instead. Stressful"
Výhody: "Good connection experience."
Nevýhody: "Waiting/standing on the bus for the one last guy."
Výhody: "food was great, boarding was a horrible process."
Nevýhody: "Because LOT flight from Lviv was late we did not make the connecting flight to New York and had to spend the night in Warsaw."
Nevýhody: "My family and I traveled to Poland several times using LOT Airline. They lost our luggage not once or twice, but three times. Each time, we were without our luggage for nearly a day and half. We are no longer using this airline. Also, their TV monitors/remotes lack accessibility as they do not offer closed captioning features for the deaf/hard-of-hearing. Another strike."
Výhody: "We liked the flights that we got switched to on Lufthansa."
Nevýhody: "We checked in the night before and got confirmations by email and text. When we got to the airport and the flight was canceled, they said that they did not have our contact information!"
Nevýhody: "The flight was 2 hours late and the gate staff was with zero information. And then - we started to board finally and I had no seat! I had paid in advance for two seats next to each other for myself and my boyfriend and they moved me to another seat and then said to bad, complain to polish airlines! We were sitting there for 2 hours and they couldn’t come and tell us they were moving me, they just separated us and said too bad?"
Výhody: "The plane was on time, friendly crew, food was pretty good as well"
Výhody: "There is nothing what I can say I liked They were late at the first flight and I was almost to loose the next connection. The crew in the airport in Warsaw were very slow and unprofessional When I got back to chicago they had a delay 30 min as well. I had a very bad experience overall with Lot company I will never fly again with them"
Nevýhody: "I hope I get back my luggage back in where I have so many things"
Výhody: "Business class was very roomy. There was easy access to storage. The flight crew was extremely courteous and did their very best to see to the needs of the passengers."
Nevýhody: "The seats, when in reclining position, could have been a bit more comfortable."
Výhody: "Left on time. Pleasant crew. Good snack. Smooth flight and landing."
Výhody: "Everything was OK except food."
Výhody: "The crew was hospitable and warm. All the in-flight service was attentive and high-quality. We had a wonderful experience with LOT and would reccent them."
Nevýhody: "The only potential difficulty was the short layovers. We made our connection boarding with only 20 minutes to spare."
Výhody: "fast crew service"
Výhody: "Flight was an hour and a half delayed. Usually I love LOT, but the delay made everything worse when I just wanted to get home"
Výhody: "Interior seats in Premium Economy class."
Nevýhody: "Employees at the WAW airport. They hired new people. Young people. And they act like Gods. From shaking heads to improper comments to the passengers. Quality of sound at the airport sucks. All announcements hard to understand."
Výhody: "Flight was smooth with no problems."
Nevýhody: "No entertainment system."
Nevýhody: "We could not board at the gate, but had to go down stairs to the tarmac and board a super crowded bus. The bus then took us out farther onto the tarmac to the plane."
Výhody: "Actual flight was good & glad to get snacks & drinks at no extra cost"
Nevýhody: "frazzled getting through all the controls & gate distance in such a short connection time"
Výhody: "Seemed good overall. Was delayed a little getting out, but pilot picked up the pace and landed on time. Only issue is the movie selection, mostly year+ old, and only polish tv shows."
Výhody: "The entire check in process was smoothe and welcoming"
Výhody: "Smooth plain driving"
Nevýhody: "Diner meat to spicy, poor breakfast meal,"
Výhody: "I like that I flew on a relatively modern plane."
Nevýhody: "The flight was delayed for 2 hours."
Nevýhody: "440am flight left late, ran to customs and begged to cut the line, while people complained at me and my wife, then landed and told my luggage is lost. The best part was when I was asked if I had lugggae insurance because they didn't want to look for my luggage"
Výhody: "The actual flight was fine. The food was decent. The entertainment selection was good. The flight attendants were pleasant. We got plenty to eat and drink."
Nevýhody: "We found out in Poland that my wife was missing an eTA number necessary for her to fly into Canada. With our previous flight delayed, the application did not process in time, and we missed our connecting flight. As a result, we were stuck in Poland for 24 hours, leading to lost sleep, added expense, and much frustration. Customer service in Poland was helpful but extremely slow. Many customers needed help and it took about an hour for each customer. We waited in line for hours. We were not charged for a new flight, but we did spend 10 exhausting hours in the airport before we had everything resolved and were able to leave and get a few hours of sleep."
Nevýhody: "Departure was delayed. Got held on ground at Chicago. Baggage was very late to arrive"
Nevýhody: "Kosher food wasn't good, seat's where not comfortable"
Výhody: "Thank you very much"
Výhody: "nice flight... people were friendly and kind."
Nevýhody: "No Comments"
Výhody: "Got there on time"
Nevýhody: "The flight managed to take off with no one's luggage on board"
Výhody: "Nice crew, arrival on time, quick delivery of baggage"
Nevýhody: "No in-flight entertainment- could be just provided through wifi"
Nevýhody: "Kayak listing indicated this would be a 737, have wifi, power and in-flight entertainment. Plane was Embrair XR that had a whopping 10 rows of economy despite being a 7-8 hour flight over the Atlantic! No wifi, no power and the "entertainment" was an iPad with 10 obscure movies loaded on it. Seating was so limited, and online checkin so poor was stuck with a middle seat. Only positive on this flight was the friendly crew members. False advertising all around otherwise."
Výhody: "The service and food was excellent"
Nevýhody: "everything was great"
Nevýhody: "Both flights arrived late to the terminal!! Lost bags!! We will never recommend this airline to our friends or family."