Missed our connection and offered little to no help. Never again.
Better entertainment options and faster boarding.
Výhody: "Nice crew and prompt service"
Nevýhody: "Crammed, narrow seats"
Výhody: "Everything was amazing, except for 2 pieces of luggage that got lost, misplaced, from Zurich to Chicago"
Nevýhody: "2 luggage missing, I was told by Swiss airlines I would get them the next day, because they were left behind in Zurich."
Nevýhody: "Nothing Everything was excellent"
Výhody: "The food"
Nevýhody: "If there was Headphones on flights"
Výhody: "Crew was very friendly. Seat a pretty comfortable."
Výhody: "Both the flight crew and the flight attendants were great. It was the smoothest landing I have had it quite dome time"
Výhody: "Even though we flew through turbulances the crew was able to manage their tasks. Plus beautiful stewardess."
Výhody: "On time! Courteous. Free meal! Even on flight less than 2 hours!"
Nevýhody: "All good!"
Výhody: "The space of the seat is wide. Nice chocolate."
Nevýhody: "First, they announced that they need some passengers to voluntarily give up the booking in exchange for 280 refunds (a slightly higher rate which not worth to do it) and 1 stopover the fight to Rome which will arrive at 22.00 instead (our flight is 17.35). About 15 minutes before boarding time, they announced flight delaying. Around 17.45, they announced gate changing from B to A which located at opposite side of the the airport so all passengers run there because of everyone afraid that their booking might be canceled because no one agrees to give up. At both gates, many people try to jump in the queue which no staff comes in the manage the queue. During waiting on the board, the air condition seems to be closed, hard to breathe. Around 19.00, the plane took off the Zurich airport eventually, finish the 1.5 hours delay. The captain announced that it cause by the technical problem of the flight earlier but my thinking it cause from over-booking."
Výhody: "check in & boarding were ok"
Nevýhody: "very uncomfortable chairs worset food crew were very unfriendly the plan was full with the smell of vomiting"
Nevýhody: "I did not have food selection option during my booking the ticket. Would you mind to add food selection options during booking the ticket?"
Výhody: "The situation so comfort"
Nevýhody: "The limited wifi connection"
Výhody: "Service and Aircraft B777"
Výhody: "The food and beverage service in Coach was great as usual ... The new 777 ER 300 was really a nice improvement over the aging Airbus planes previously flown Entertainment systems in coach were top notch with great entertainment choices to view ..."
Nevýhody: "3 4 3 seating results in very narrow isles ... during the longer flights on the 777 the isle seated passengers lean into the isles making going to and from the restrooms in ( coach) a bit of an obstacle course"
Výhody: "All good, just perfect and friendly crew. Great aircraft (B777)"
Výhody: "All three of our party got upgraded to business class. What a treat to have a comfy bed instead of a crammed seat on a long haul flight. Swiss spoiled us with Champagne and decent food."
Nevýhody: "Without knowing it when I booked the flight, I purchased "economy light" fare. In this class checked luggage costs extra; $60.00 a piece. Star Alliance Gold status doesn't help here."
Výhody: "The buttered pretzel was nice, and different."
Nevýhody: "The plane seats are closely spaced. I'm not heavy but am tall, so the row spacing isn't the best. The cattle call boarding is not desirable. Would prefer zone boarding."
Výhody: "Chocolate Mövenpik ice cream"
Nevýhody: "They canceled the flight and took me to another company with a stop in Turkey,it was a really bad and uncomfortable flight And I’m really disappointed!!!!!"
Výhody: "I was flying business class so staff, food, etc was excellent"
Nevýhody: "I do not understand why arriving to checkin with 90 min, on a DIRECT flight, in business class they can decide to not lead luggage at ZRH. We had to wait for all luggage to come out, then go to lost and found, what is more puzzling is that then they tell you the luggage will be loaded on next flight, arrive at night, but will not deliver it until after 3PM on next day. This is flying business class. Swiss begins to feel like a low cost"
Výhody: "The length of the flight"
Nevýhody: "3 of our 5 suitcases were out of luck to make it.. they damaged our 2 new luggages and the third one.. we only realized at home... now I have to deal with that too so I will be with Swiss on my mind for a while.. never again!!!"
Výhody: "On Board Service"
Nevýhody: "I arrived on Thursday, today is saturday and I am still without my luggage."
Nevýhody: "Boarding is a mess There is no order at all That delays the flight"
Výhody: "Everything except the seats."
Výhody: "Very professional!"
Výhody: "Super service, nice crew. On time and flawless baggage transfer to my final destination. Could not be more pleasant experience. I would recommend travel with Swiss to all travelers. Thank you"
Výhody: "Crew was courteous."
Výhody: "Nothing special"
Nevýhody: "The business class seats were just like the economy class, not wider or extra space, only an empty seat in between, not worth the money. The first flight from Cairo to Zürich, no meal or snack was offered. Very disappointed in Swiss business class"
Nevýhody: "I did not like they were so strict with the carry on luggage and stopped us at the TSA"
Výhody: "No assists"
Nevýhody: "Poor service"
Nevýhody: "Booked four flights from Zurich to Prague, but plans changed. No way to get a refund or cancellation although I tried two weeks beforehand. Disappointing to say the least."
Nevýhody: "Paucity of games that might appeal to non children."
Nevýhody: "Lack of screen for watching movies."
Výhody: "We had two flights with Swiss and the first one left half an hour late, meaning we only had about 10 minutes to connect to the next one. Instead of sprinting through the airport, a man was waiting for us immediately outside the plane. He got our luggage right from the cargo, drove us to another man who stamped our passports, and then drove us to the plan just in time for takeoff. It was incredible service and everyone was super friendly. We so appreciated them making sure we caught our connecting flight!"
Výhody: "Everything ran like clockwork"
Výhody: "Food was good, including snacks. Generous with drinks as well. Crew was polite and friendly. Appreciated the chocolate at the end!"
Výhody: "Registration and baggage check was fine, no line to wait im. The flight was moderately full. Good food and beverage service (although Lufthasa is a bit better)."
Nevýhody: "Zurich airport dining facilities are poor - no choice of warm food and pricey."
Výhody: "No delays. Good boarding *but I have Senator status so I bypass lines). Food good even on short flight"
Výhody: "Even though the flight was delayed, everything else about it was great! Newer, more comfortable seating than the plane from the US to Europe, excellent food and service, no complaints about the in-air experience."
Nevýhody: "The flight was delayed most likely because of inefficiencies in the passport check / boarding process, some people got confused, waited in the boarding line, then had to go back in queue in the passport check line. Last person walked into the plane 10 min after the scheduled departure time, as a result the airport delayed our departure by 50 more minutes."
Výhody: "smooth, professional, comfortable"
Výhody: "Seat spacing better on the short flight than the long flight -- where is the Swiss logical thinking ---- apparently this is a myth"
Nevýhody: "Swiss boarding is a Charlie Foxtrot"
Výhody: "Brand new plane, with ultra modern seating. We had a lot of room."
Nevýhody: "We sat in the plane for 40 minutes before takeoff"
Výhody: "Excellent Amount & Quality of Asian Vegetarian Food"
Nevýhody: "Due to a glitch in the webstei, I was unable to check in online, and therefore did not get a window seat for an 11 hour flight - very frutrating and uncomfortable!"
Výhody: "Crew and overall service was great. Crew was attentive and friendly."
Nevýhody: "Food wasn't the usual Swiss quality this time. Are seats getting smaller? Very cramped, no leg room (I am a 164 cm, 53 kg female). I had some black metal box in my legroom area on top of everything. It would be absolutely impossible to take the "crash position" highlighted in the safety video."
Výhody: "Upgraded to business, new 777 plane, good snack"
Nevýhody: "No headphones"
Výhody: "At Montreal I was made to go through the customs, exit the airport, get the boarding pass, go through security check again. I was subjected to unnecessary hassle as Air Canada did not issue me boarding pass for the section of Motreal to Zurich at Los Angeles airport. Had I known that I have to come out of the airport, I would not have bought this ticket. Hopefully same ordeal is not repeated while returning from Zurich to Los Angeles via Montreal on June 30, 2016. There was a long queque at Montreal to board the place as it was not organized in zone wise."
I was very disappointed about how a canceled flight was handled. The was canceled on their behalf and I had to pay a higher price coming back home.
Výhody: "I was not able to make the flight due to the coronavirus. The hospital I’m employed at banned outside travel. I tried contacting the airline and kayak to get a refund."
Nevýhody: "I was not able to make the flight due to the coronavirus. The hospital I’m employed at banned outside travel. I tried contacting the airline and kayak to get a refund."
Nevýhody: "Vegetarian food. 30% of people are vegetarian"
Výhody: "Turkish Airlines is my favorite airline going to Europe. We even did the 20 hr layover in Istanbul and had a great time staying for a couple of nights going and coming back. Staff is always friendly and the food is amazing. The food in coach is as good as first class on some US domestic flights"
Nevýhody: "It's an airplane, there's not much to make it better besides giving more seat room. TA gives free drinks, a couple of meals, blankets, and the travel bag, only a snobby priss would gripe about flying with them. I've flown enough budget airlines that give you NOTHING that I love flying TA!"
Výhody: "The crew and the food were amazing! The seats in Business Class were bery comfortable."
Výhody: "Good food good movies"
Výhody: "Food was great. Crew was nice overall."
Nevýhody: "When we arrived they tried to convince us to let our 4 year old fly w a broken tray table. After escalating they wanted to remove us but some other passengers intervened and helped. Entertainment system totally sucks. Movie selection was good but a headache to navigate."
Výhody: "The New York operation seemed much better. Our flight arrived late and was met by airline representatives looking to help passengers with tight connections. Arriving transfer passengers must go through Turkish airport security. Turkish security did set up an operation right at the gate. This both expedited things and relieved the stress of going through the process far from the gate."
Nevýhody: "Seat was very uncomfortable. The plane was an older Boeing 777 (it had no winglets) and I think the seat cushion was the original one. Turkish Airlines does not communicate with its passengers. If the flight is late (as both of ours were), you wait with no information as to when the flight leaves. The same lack of communication occurs once you on board. I joked to my wife that the cargo on a Fed-Ex flight is given more information."
Výhody: "Great crew, good entertainment, nice planes."
Výhody: "Food and service is excellent. Istanbul lounge is great."
Nevýhody: "Delayed in both directions. Happens. But zero announcements. Zero. Staff didn't know what was going on. Complete chaos."
Výhody: "Everything was fine"
Výhody: "Easy check in"
Nevýhody: "Please include sea food in your menu"
Výhody: "The services was excellent."
Nevýhody: "Delay around three quarter an hour."
Výhody: "Comfortable, great food, awesome crew! I love that they have a great variety of entertainment material."
Výhody: "Overall trip was really good."
Nevýhody: "Management of time excellent. Plane went on time. Staff on checking in or in the plane were polite, pleasant, professional and available. Timing of delivery of luggage also was fast."
Výhody: "Good comfort, staff friendly and smiling. Passport control, security and boarding were straightforward."
Nevýhody: "No boarding pass available online in advance for flights from Nicosia (neither electronic nor printed). Only to be collected at the airport. As a result , although I had no hold luggage (only cabin bag), I had to queue at the check-in/drop-baggage desk to obtain my boarding pass! This is the old prehistoric system dating back to the last century."
Výhody: "(see above)"
Nevýhody: "(see above)"
Nevýhody: "We had asked for wheel chair. At Istanbul we were made to wait for almost two hours. Our boarding passes were collected by your staff, when I raised my voice, were given one wheel chair and I had to run along with the staff or we could have missed the flight. I wanted to have some grub at airport but there was no time."
Výhody: "The food and the crew were excellent"
Nevýhody: "The flight was almost full. I was assigned an aile seat at row 37. My seat did not recline- because there is a wall behind it - howevera the window seat had a small recline. The seat in front of me when reclined left an unusually small space in front of my face. I was very uncomfortable. I'm a small person weighs 145 lb. this was my fourth flight with Turkish Airlines and was the worst. My wife next to me in the middle seat was fortunate that the passenger in front of her did not recline her seat."
Výhody: "Food and entertainment were excellent!"
Nevýhody: "I almost got bumped off my flight because I didn't check in online. It was very stressful"
Výhody: "Great Service. Polite staff and very impressive service, snacks, food and courtesy."
Výhody: "great crew and flight!"
Nevýhody: "We would have loved to have been able to easily upgrade to business class but weren't able to."
Nevýhody: "If they provided any food, I slept through it. But I think I would have woken up, do I don't think they did. It was an early morning flight and luckily I brought some breakfast, or I would not have eaten for several hours on my transfer flight to SFO."
Výhody: "Quick flight with breakfast"
Nevýhody: "Boarding process was a little bit chaotic"
Výhody: "The crew was very nice. The entertainment quite rich."
Nevýhody: "Since the flight was very crowded, they didn't let me bring in the cabin my garment bag, I had to stuff it in the suitcase."
Výhody: "My first flight with a different airline."
Nevýhody: "A very rude ticket sales woman in Turkish Airline Kiosk, wandering an airport for two hours due to untrained staff and Turkish Airlune "help desk", being cheated out of $400, and finding my baggage smashed up."
Výhody: "Service was nice, crew was very respectful and the gift were well within accomidation"
Nevýhody: "Leaving the aircraft by stairs to the runway"
Nevýhody: "I had a problem and I was not able to fly. I bought insurance and I tried to contact them, but they denied my request and I would definitely recommend to remove this option because it doesn't give a good image of KAYAK. If I want to trust this application, I have to be confident to use the services and I service from the insurance was fake. I tried to reach the airline to cancel my ticket and they said it's not refundable. Therefore, I would definitely recommend showing refund options when selling tickets. I lost every penny I spent because I was not able to fly. I am sure that my message is delivered now!!!!"
Výhody: "Food and beverages, both choices and generosity of portions and quality, excellent. Entertainment made long trip very endurable."
Nevýhody: "Rediculous chaotic check in at JFK. Standing in line an hour for a 40 minute delayed departure with virtually no communication from staff. As I had connection to make, was very unnerving."
Výhody: "The staff were attentive to the passengers."
Nevýhody: "The food needs to be warmer."
Výhody: "The food was the best I've had on an airplane and the in flight entertainment had an enormous selection. Flight staff and their service were amazing. I've flown all over and have never taken Turkish Airlines before. Now I don't want to fly with anyone else."
Nevýhody: "seats were a little cramped for a 12hr flight, but I'm not a short guy. I guess it pays to go business class."
Nevýhody: "I lost my connection flight because of TA, they lost my luggage + they almost lost my passport... (it goes much deeper but I don't wanna dig in it)"
Výhody: "Good food. Great service."
Nevýhody: "Small leg room. Display of entertainment system was poor quality."
Výhody: "Same asabive"
Nevýhody: "Same as above"
Výhody: "The flight was empty so got 3 seats to myself"
Nevýhody: "Vegetarian meals were not good. Its a 13 and half hour leg and when in the middle of that long journey when asked for a snack, the crew was not aware of the options that were listed on their very own menu. They ended up telling me that they must have run out of one of the options listed in the menu which they were not aware even existed 2 minutes ago."
Výhody: "I really appreciated the service. I asked questions that were real to me but could come across like childish and the staff took great care of me."
Výhody: "Great customer service and food!"
Nevýhody: "Nothing. They were great!!"
Výhody: "Good overall service"
Nevýhody: "The staff could've been more patient"
Nevýhody: "They did not board in priority and my sweet was double booked there was another passenger who had the same set number placing me now in the middle and I specifically asked for an aisle seat"
Výhody: "they are good thank you very mush"
Výhody: "The food was great compared to some companies. Lots of great movies to watch, good music options."
Nevýhody: "Omg...the crew...the crew, as was in the past, and with the exception of 1 poor guy who was really trying his best, was RUDE and lacked finess. They would literally kick u in the hallway (while passing this hostess gave me a good knock on my foot and didn't turn around to apologize. ..she kept going). They will serve you food and throw the trays down on your table, talk over you to the other hostess in the other isle while serving you. Speak in the most condescending tone, especially, unfortunately to older folks or foreigners who had a hard time understanding. I mean....total chaos and, for someone who flies often both dom & intl, this has got to be the worst service received, and thought the price point is as juicy as pie, I still expect some level of class and great customer service. It's not worth it."
Výhody: "Service from the flight attendants were fantastic. The food was delicious and the entertainment included plenty of movie options. I'm also glad that my bags were never lost throughout all of my flights this summer on Turkish Airlines."
Nevýhody: "I know seats in the 777-300 recline but do not disrupt the next row's space. That was not the case on the Airbus A330-300. It would be nice if the same seats were on the Airbus aircraft I flew from Istanbul to Bangkok."
Nevýhody: "I don't why the take-off and landing are late. The boarding started late! the plane stayed on the ground for minutes doing nothing! and in the end the plane arrived half an hour late!"
Výhody: "They had really friendly staff."
Nevýhody: "The leg space between the chairs was really cramped."
Výhody: "I really like the fact that they still prepare food for their passengers, however, the quality of the food was less than average They prepare you with the eye mask and the slippers, and a thin sheet of blankets for longer flight, which was really nice. The seats are comfortable, and there are a larger selection of movies and songs to choose from which were also great. The flight was relatively stable. I didn't ever realize that we took off, maybe i was too tired to notice, i don't know."
Nevýhody: "The boarding was really slow, it was not on time. The food was less than average, but better than not have any. It was hard to find assistance. The flight seemed a bit old, because we weren't able to turn off our light which caused some inconvenience."
Výhody: "Wifi when I get to turkey, without needing a fan sim"
Výhody: "From the first person I met (the man who printed my boarding pass at the counter) to the crew on board each flight, I was very impressed with the people at Turkish Airlines :) Everyone was very pleasant and helpful, and made my trip enjoyable."
Výhody: "The crew and snacks"
Nevýhody: "They take the headphones about an hour before landing which isn’t ideal."
Nevýhody: "Poorly equipped aircraft. No charging stations. No video of any kind. Pitiful food offerings. It's a four hour flight. Gotta do better."
Výhody: "Nothing. It didn't happen."
Nevýhody: "Flight to Frankfurt from Denver could have been on time so we would've made this flight to Prague."
Výhody: "The person sitting next to me in the aisle seat moved so I had a window seat and free access to the aisle so I could use the bathroom when I wanted which let me stay hydrated on the plane. This was great. Crew was overall pretty responsive and helpful. Never a line for bathroom"
Výhody: "Crew was kind but really bad quality price, bad food, no entertainment, lot of delays..."
Výhody: "we left two hours late due to some security mess up. all had to exit, redo security, e.t.c. crew was nice, but info was poor, service to travelers was poor. with 2 hour delay they could have given snacks, drinks. instead the crew mostly disappeared"
Nevýhody: "Business class had economy seats which is not what you expect especially for an overnight flight"
Nevýhody: "The temperature was too warm. With a full plane there is a need for more air circulation. The selection of movies was old, there weren’t enough new movies."
Výhody: "Lufta Hanza canceld the flight"
Nevýhody: "Boarding took longer than it should, flight left after scheduled time."
Nevýhody: "We were advised upon check in online that we could check in but if we needed additional carry on items (1 was free) we had to pay a secondary fee. When attempting to do that online we were unable to, even though it showed the price to do so online was cheaper than the price at the gate. They made us fully check these bags once we got there and we had to pay $40 instead of the 15 or so it stated online. We had to be shuttled to the aircraft and had to wait because the first bus was closed by the operator. We had to wait until the second round for the bus to come back. During the flight the pilot did not mention any turbulence however during the entirety of the flight, including leading up to the landing of the plane, we experienced extreme rocking of the plane back and forth ( I’m aware that this does occur during landings while loosing elevation but this was an extreme case of that) and caused my colleague to get motion sickness which neither of us ever get on flights. I am very dissatisfied with this flight and operations of the airline company."
Výhody: "The flight was very good"
Výhody: "Good flight...excellent landing."
Výhody: "Cabin crew hospitality and service were amazing"
Výhody: "Prompt, great crew"
Nevýhody: "No power ports, entertainment options"
Výhody: "We had more room with a 2-seat array in the middle of the plane. It was more comfortable than the 3 seat array."
Výhody: "staff was friendly and service in general was good"
Nevýhody: "Food was not good , Chairs was not comfortable"
Výhody: "No thing at all"
Nevýhody: "1- the aircraft from cairo to munich was so small that they didn’t allow the carry on baggage and I had to put it with the check in baggage. 2- the special meal ( muslim meal ) that I ordered was a veggie meal !!!!! With no meat or chicken at all , apparently they don’t know what the meaning of a muslim meal is ! It means to have halal meat , we are not vegetarians ! 3- my baggage didn’t arrive to the airport and I filed a report and was told that I will have them tomorrow and now after four days the baggage didn’t arrive yet and I was told that one of them is missing !!!!!!! I can’t hate them enough."
Nevýhody: "Walking under rain from the plane to terminal. Not as good as Lufthansa was some years ago. Old planes."
Výhody: "Staff was consistently professional, courteous, and good-natured. The seats were fairly comfortable for economy. The food was perfectly fine. Movie selection was very good. Overall very comfortable flight that left and arrived on time!"
Nevýhody: "The business class seats which are a lot more costly than economy seats are no different than economy seats. Same seat and on a 5 hour flight they are awful. The only difference from economy is that the middle seat is left empty....a help toward comfort, but far short especially when the price difference is factored in."
Výhody: "Comfortable seats, good leg room, pleasant staff"
Nevýhody: "We were late arriving in Prague and then waiting for my luggage only to realise after waiting till the very last luggage THAT my luggage was left in Frankfurt and I didn’t get it til 21.00hrs - totally ruining my plans for my first night in Prague!!!!"
Výhody: "Breakfast should not be served 4 AM Cairo time, 40 minutes after boarding"
Nevýhody: "no tv and long flight. Food was terrible."
Nevýhody: "Staff was rude"
Nevýhody: "I made seat reservation in the internet and the LH agent change it"
Výhody: "Everyone at Lufthansa are very friendly so thank you everyone we love you"
Nevýhody: "No entertainment during the whole flight at all."
Nevýhody: "Lufthansa never treats Prague as a destination almost always off stand, it never does this to a internal German flight always late arrival frustrating"
Nevýhody: "Seat was very narrow"
Výhody: "Very efficient, clean and comfortable."
Nevýhody: "Seats with no headrest and no entertainment"
Výhody: "You always have the best looking flight attendants. After a year in Egypt it was refreshing to see something other than black haired woman. The food was great as always. Keep doing what youre doing. Thank you Olivia."
Výhody: "When in the air crew attentive"
Nevýhody: "Late boarding after allowing priority customer to board, Crew then took ages to start to finish boarding and taxi , Plane sent to furtherest runway, Made little time up,"
Výhody: "Surprisingly tasty breakfast."
Nevýhody: "Online check in didn't work. The site kept telling me I needed a visa although I chose the option that stated I had an ESTA. Also mt destination country was not in the list of countries and there was no way to fill it in. The check- in agent in Cairo was cheeky and unhelpful. I was told I couldn't get the aisle seat assignment that I had selected online when attempting to do the online check in. The crew also stated I couldn't switch to an aisle seat because " we are completely booked" although all 3 rows in front of me had empty aisle seats all the way from Cairo to Frankfurt so I was stuck in a middle seat which the person in front completely reclining their seat for 4 hrs. At 5'10" it was not only uncomfortable but a painful flight. Things improved somewhat from Frankfurt to Miami but was still pretty tight due to the reclining seats. Luckily I got an aisle seat on that leg and the middle seat next to me was open. There was no entertainment on the Cairo to Frankfurt leg."
Nevýhody: "Very small narrow seats in business class on this flight."
Výhody: "On time departures/ arrivals.. great friendly and professional cabin crew"
Výhody: "Lufthansa's staff and service are second to none."
Výhody: "Smooth flight , excellent crew"
Nevýhody: "Entertainment was boring , screens freez and small"
Výhody: "Competitor airlines like Emirates are way ahead of the curve when it comes to value for the money for the economy customers."
Nevýhody: "Seating is cramped up. Entertainment options are mediocre."
Výhody: "Excellent service"
Nevýhody: "Every thing is excellent"
Výhody: "Everything I like with LH"
Nevýhody: "Boarding was in organizes."
Výhody: "The wifi entertainment option is a bad idea. It consumes device battery and there is no USB plug."
Výhody: "Everything was totally fine but nothing was noteworthy."
Nevýhody: "Plane was a little old and uncomfortable."
Výhody: "The staff and crew were very nice and professional."
Nevýhody: "There wasn't any entertainment options for this flight."
Výhody: "Realistically the only even remotely like able thing about this flight was that the flight crew was pretty pleasant especially given how early in the morning it was."
Nevýhody: "Honestly there wasn't much if anything to like about this flight. It was supposed to take off at 2:10am and I don't think we even boarded the plane until after 2:30. What's more is no one passed along any information, so no one had any idea how long a wait it was going to be. Needless to say it was very early in the morning, which is a horrible time to be left waiting and information-less. The delay definitely affected my perception of the rest of the flight as well. The comfort level was completely average -I'm a tall person so I've come to expect not being comfortable on airplanes, through no fault of the airlines. That being said despite it being a four hour flight, there was no entertainment on the plane unless you had downloaded the Lufthansa app and streamed through a mobile device. Given that there's no wifi in the Munich airport I don't see how this even would have been an option. Finally, the breakfast of eggs was really not up to par with what I've had on other airlines. I suppose it's unreasonable to think there could have been a food upgrade, but given that we were left waiting over an hour to board the plane (that not including actually finishing the boarding, taxi-ing to a runway and leaving) with no opportunity for food or drink, it would have been nice to actually have a decent tasting meal once we finally got going."
Nevýhody: "The seat from Cairo to Frankfurt was uncomfortable & the breakfast was not great."
Aegean needs to bring back hot meals and drink offer as before COVID!
No alcohol on the plane anymore. A glass of wine back in the day would make the flight much more enjoyable
Quality of the food is poor. No wine served on the board anymore.
Nevýhody: "Business class is basically what economy is on Air France or Swiss"
Výhody: "Ground crew and cabin crew were very helpful and efficient"
Výhody: "The crew is good and friendly"
Nevýhody: "To be committed to the time of departure"
Výhody: "The Crews welcoming, friendly and helpful"
Nevýhody: "It’s nit necessarily comfortable... really hard to sleep"
Nevýhody: "Food, not in time."
Výhody: "The food was great and the flight attendants were very nice!"
Výhody: "everybody was very friendly and professional, from the minute we checked in to the minute we arrived to Athens"
Nevýhody: "Nothing, the experience was great."
Výhody: "The food and the crew"
Nevýhody: "The flight was delayed 2 hours"
Výhody: "- Crew service was pleasant"
Nevýhody: "- Misinformed about luggage included in the ticket, had to pay extra money. - Flights delays"
Výhody: "Cheerful crew, nice snack with beer or wine, clean bathroom"
Nevýhody: "No inflight entertainment, but for 90 minute flight, I didn’t need it."
Nevýhody: "The plane has an hour delay in Rome due to rain. Although the delay is understandable, they seem to have left my luggage outside in the rain for all that time. As a result, all my clothes were wet and ruined and a few other items broke. Horrible baggage handling."
Výhody: "We made it to destination."
Nevýhody: "Absolutely no order in getting to plane. Then told people to check bags. Many ignored them. And they only selectively enforced. Lied about every carry-on suitcase being checked. Plenty of overhead space available. Coat me almosst an hour waiting for my bag which would have easily fit in the overhead. Was late to meeting."
Výhody: "Good planes. Kosher food was awful. No entertainment."
Výhody: "Good service! On time!"
Nevýhody: "not nearly enough room, despite having bought extra legroom seats. Crowded.."
Výhody: "The boarding crew was NOT so gentle when he seen my Passport nationality. The flight left on time"
Nevýhody: "The food was as expected. The seats were very good and comfortable."
Výhody: "Very professional services from your ground & plan crew"
Nevýhody: "Airport custom were very rude (Athens airport) No one to assist during the transit flight between Athens & CDG"
Nevýhody: "Gâte operator were very slow I was going to loose my connection to Paris as it took me more than 1hour to make the check in"
Výhody: "Food and drinks provided."
Nevýhody: "Small seats. Slow service at baggage drop off."
Nevýhody: "The boarding,the flight attendants,the comfort,the entertainment and food"
Nevýhody: "The flifgt attendents are not cooprative on plane,and also the offecier in the trancefer office."
Výhody: "Aegean delivered excellent service during my flight to Amsterdam from Athens! They actually served a complimentary meal and wine during my 3.5 hour flight. The flight attendants were so nice."
Nevýhody: "I loved the service during the flight and I can't wait to fly Aegean again!"
Výhody: "short flight but managed to get some coffee/food, very helpful and polite crew as always"
Nevýhody: "The price of the low Aegean Airline ticket from Athens to Prague has a hidden provision that the passenger has to pay 40 euros for any checked-in luggage. So in fact the total cost of the air ticket from Athens to Prague is much higher than the other airlines. Kayak did not do a good job warning me about the luggage charge."
Výhody: "Timing and cleanliness"
Nevýhody: "Check in was a nightmare. Open up the gates at least two hours before departure to avoid stress for all parties involved."
Výhody: "The food was good. The flight attendants weren't overly friendly but I didn't mind. No problem checking in or claiming my suitcase."
Nevýhody: "The flight boarded about 45 minutes late, and none of the employees at the desk at the gate bothered to tell anyone why, or when an estimated real boarding time would be. Flight was pretty warm as well, and seats were tight even for the 120 pound person I am. No entertainment, but they did show a map of where we were which was nice."
Nevýhody: "baggage fees were totally unreasonable high"
Výhody: "Good in flight service"
Nevýhody: "The solicitation for cash (bribe) at the Cairo security people at the luggage screening. Mark Cairo as a place I will not go back too."
Nevýhody: "boarding took for ever. service from the cabin crew was not good. no entertainment."
Výhody: "every thing was ferfect"
Výhody: "Boarding was efficient but we sat on the plane for over an hour before leaving. Then when we deplaned, we were not told that we are not connected to a tube and would have to go down stairs to go to a bus which will bring us to the airport. The weather was blistering cold ! The same taxi in and out delay happened on the connecting flight to London and we arrived London at 2pm instead of 10:30am. Food was mainly carbohydrates. Entertainment was absent except for a screen showing a trailer of featured locations in Athens."
Výhody: "The flight was completely full so they offered to check in the larger pieces of carry-on luggage for free. On board the plane, the breakfast was really excellent (plane food-wise) and the attendants were very friendly. In terms of comfort, I was lucky to sit in row 3 (yes, that was Economy class), so I actually had some leg room. On my way to Athens, I'd been seated in row 22 and there was no chance to move my legs at all."
Výhody: "Wow, the free meal was awesome. My new favorite airline."
Výhody: "THe food was not bad."
Nevýhody: "They charged me for a standard one piece of luggage 35 Euro without advance notification. I forgot my phone at the gate, but they did not let me go back to take it (even when I was willing to give up on the flight and bear the cost). An awful company. To stay away."
Nevýhody: "Apparently when booking a ticket with Aegan one check bag is not included unless indicated at the time of purchase. This was a surprise to me since during the purchase process this was not highlighted. Additionally the boarding process was VERY unorganized . No clear lines people just rushed to board even though specific numbers were annouced."
Výhody: "on such a short trip, you don't expect a snack and service. They did."
Nevýhody: "zero complaint here"
Výhody: "Service on the plane, the food was an added bonus, and the orice."
Nevýhody: "I did not like the fact that they would not let me bring my small carry on and my laptop bag. They considered it to be two bags. Other people had two bags that were larger than mine. Also there were plenty of open seats hence plenty of overhead space for my bag, but they forces me to check it."
Výhody: "The service was excellent."
Nevýhody: "The fact the passenger behind me needed me to sit up straight so he could eat mad me feel bad. I suppose entertainment is not a big thing nowadays with all the choices we have with smart phone's and tablets, so not so much a big deal. But with space itn is a big deaI. I reclined my seat and Icould feel my seat on top of someone's knees. So i sat up and struggled to sleep. I suppose in a sleepy haste I reclined my seat. I was awaken to a gentleman asking me to sit my chair up so he could put his tray down to eat his dinner. I felt horrible."
Výhody: "Flight was canceled and had to stay 3 more nights took boat to Athens. Missed work at home . It cost me over 1000.00 dollars. Reservation was never made by you. I will never use kayak again. Being a senior I became very stressed in a strange country"
Nevýhody: "I don't like kayak"
Výhody: "LHR-ATH was all excellent. Good boarding, seats and service."
Výhody: "first they announced 10 min delay, then they could not find the crew, after they appeared delay was extended to 45 min we left about 50 min late. gained some time in flight and arrived 35 min late. first batch of luggage came out relatively early and then there was a break of over 20 min before the luggage started to come out again, just as if somebody decided to have a coffee break."
Výhody: "Everything about our experience was as good as could be expected. Or better actually. Immediately felt we were in good hands from the time we got in the check in line. Highly competent people with a great, affable attitude."
Výhody: "Excellent service, very friendly staff, warm food on board and food selection according to dietary needs!"
Nevýhody: "I missed the flight because I was provided an incorrect departure time in the booking confirmation. I was not provided any indication of the departure time change and had to pay 129$ changing fee. Never booking through this website again."
Nevýhody: "No drink at the flight"
Výhody: "It was inexpensive therefor I didn't expect much although I got more than I paid for!"
This was a code share operated by United with a 787. Don't care for the herringbone 2-2-2 seating in business, many other carriers have gone to a 1-2-1 which is better. Food wasn't much better than economy but what really counts is lie flat seats.
Výhody: "One crew member in the OTP-VIE flight that was great in service ."
Nevýhody: "The delaying of both flights . The crew service on the VIE-NICE flight was awful ."
Výhody: "They have Economy class seats on the business class. Uncomfortable."
Nevýhody: "Boarding crew was nasty will never fly with you guys again"
Výhody: "It was all fine, a bit cramped, but otherwise fine"
Nevýhody: "I had only 40 minutes to board my connecting flight to Vienna, had to run through two sets of security gates and one immigration and a long walk - at 64, I almost didnt make it, and was the last one to board huffing and puffing!"
Nevýhody: "Was unable to take the trip. Unable to rebook without excessive fees. Lost $2000."
Výhody: "Crew was friendly and the flight was nice and smooth."
Nevýhody: "No expectations as the flight was less than an hour."
Výhody: "Sits had more room then other plain"
Výhody: "Very nice staff on board and timely departure"
Nevýhody: "Cold during the flight"
Nevýhody: "Flight was late departing Cairo Changing flights from Cairo to Amsterdam was scheduled at 50 minutes. I asked the male flight attendant about changing airplanes, said our new gate was right next to our arriving gate. He said no problem. He failed to mention we had to go through customs and security again, and walk almost a Kilometer in the process. Fortunately they held the Amsterdam plane because many passengers would have missed it. I did not appreciate the lack of information from the flight attendant, however holding the plane was a godsend."
Výhody: "I liked that the airplane was newer and comfortable. The crew and food was ok."
Nevýhody: "There was no entertainment unless you paid for it. We already pay enough for our tickets to fly and entertainment should be included and not another added expense, especially for families that already pay so much for their flights!"
Nevýhody: "My parents were traveling, they dont speak english and I verified with Austrian airlines that they would be assisted at the gates and that they had the correct visas for each airport they had a layover in. I was assured there would be no problems. Upon boarding they were not able to get on their flight. I have never had so many communication issues and frustrations in the middle of the night with an airline. disappointed."
Výhody: "Crew was very friendly, food was decent and the boarding was a breeze."
Nevýhody: "Can’t like it if you missed it!!"
Výhody: "On time"
Nevýhody: "I have been selected for additional screening at Vienna airport which was very time consuming and not very pleasant"
Výhody: "Smooth flight, friendly and afficient onboard service. Fast boarding. On time departure."
Nevýhody: "Croatian Airline checkin service was good but was made to check in carry on. However, baggage clerk was extremely hostile and wanted to charge us for two bags for which we had prepaid. Would not accept our evidence of payment for the two bags. Finally accepted her mistake but Forced to pay 90€ For the extra bag. Ripoff!! Other airlines (Vueling, Air Europa) checked same bag as courtely, did not charge. First and last time flying Austrian."
Výhody: "Excellent flight Excellent food"
Nevýhody: "Missed the connection because the flights were booked too closely together. Then had to wait 7 hours in the airport for the next flight. It only takes 4 hours to drive there but I don’t have a car."
Výhody: "I liked that the plane eventually came..."
Nevýhody: "That the plane was an hour late..."
Nevýhody: "We had a delay of nearly two hours."
Výhody: "Crew was great. Comfortable in terms of airline travel. Entertainment selection was spectacular given the long flights and the fact I was with three kids. Really pleased!"
Nevýhody: "Food was ok, not great."
Výhody: "Friendly staff, efficient"
Nevýhody: "I didn’t understand that we got no baggage allowance with our tickets. When I looked on the website it appeared that star alliance members got the usual free luggage. Apparently it was a “lit” fare & we didn’t. It would have been worth it to get the next class of fare"
Výhody: "Not a long run."
Nevýhody: "Seats too too tight. Uncomfortably tight."
Nevýhody: "Flyght was terible"
Nevýhody: "flt was delayed 2 hours due to "employee meeting""
Nevýhody: "A319 is inherently a badly arranged seating layout. Was in Row 30, no recline, and 3 full grown men for a 3 1/2 hour flight. I wonder if squeezing in the extra 3 or 6 seats is a payout when looking at people's likelihood to fly again?"
Výhody: "The crew was very professional and kind and evetything was on time. The food is tasty."
Nevýhody: "No entertainment at all."
Výhody: "Comfort was good because I had a whole bench to myself!"
Výhody: "I will never travel with Austrian airlines again"
Nevýhody: "My flight was cancel,then they transfer me to swees airlines they checked me in they took my luggage and then they told me I can't travel coz I can't make 2 stops inside the Europe. I have to wait 1 hour and 30 minutes to fine my bags . I went back and forth from terminal 1 and 4 many times.The changed my flight to turkey airlines and I wait 9 more hours at airport to check in again. Terrible experience ☹️☹️☹️☹️☹️☹️☹️☹️☹️"
Výhody: "The crew was wonderful, as is always true with both Austrian Airlines and Lufthansa."
Nevýhody: "It was late No food"
Výhody: "Even though I was very disappointed at what the Austrian airline did to me, the staff and crew and captains where professional and the flight was comfortable especially on Lufthansa. However, I missed the experience of enjoying the flight with the group of people that I joined on the way to Vienna and to Egypt."
Nevýhody: "I didn't like the fact that they cancelled my Austrian flight to a completely different company (Lufthansa). I paid extra money when I reserved the tickets in the USA to make sure I am on the same plane as the other three families that i wanted to be with as a group. They had reserved their tickets and I got the flight numbers and when I reserved my booking I paid extra to be on the same airplane as the rest of the group. My plan worked going to Vienna and to Cairo (although one of the planes were delayed 3 hours which ruined our stay in Vienna) but on the way back from Cairo to LA, I couldn't be with the group because I left 2 hours early and arrived in LA 2 hours late. I pleaded that I came with a group but they said I have a different booking so they couldn't honor keeping me on the same plane as the group. I am very disappointed and will avoid my future travel with Austrian airline"
Nevýhody: "Flight was cancelled and we weren't notified."
Nevýhody: "- My flight was rescheduled twice. Very short connection time, they said that there are no other options but actually there were other options. - Bad web check-in service. There were errors/bugs in the check-in service."
Nevýhody: "I used flights between Vienna and Prague several times and in most cases they are delayed."
Výhody: "Crew friendliness."
Nevýhody: "Initial flight was late taking off for no reason except they scheduled too many incoming flights. Made my second flight but my bag did not and had to wait over a day for it while missing a day of work."
Výhody: "Staff was very kind. I'm not a needy person, but they offered continuous service."
Nevýhody: "This is for Kayak's app- Usually I get a special meal request through the agent, but could not do it on Kayak's app, and Lufthansa and Austrian did not recognize my booking code from the ticket purchase confirmation email to do it on their website directly. Please look into both issues. This is for my whole trip and not the above mentioned destination."
Nevýhody: "It was almost 2 hours delayed"
Výhody: "Check in and gate agents in TLV were top shelf pros, fast, friendly and to the point with a smile. Crew on board followed through as well."
Nevýhody: "Food was crappy and there was no entertainment on board at all. Also, crowded seating."
Nevýhody: "My flight to JFK on August 31 was cancelled. And they didn't provide me ticket same day. They gave ticket for next day. I had problems at work and other issues because of that."
Výhody: "The coffee was excellent. It was like something from a fancy coffee shop, not a plane"
Nevýhody: "Chicken w mashed potatoes plus potato salad? Too much potato in the dinner meal"
Nevýhody: "Flight from Dulles to Vienna was cancelled in the morning on the day of departure. We contacted Austrian and rebooked with Air France. The Air France flights were good overall. The food was okay, entertainment excellent, comfort good, boarding good, crew okay. On flight to Paris, the crew did not serve water during the period between dinner and the service before landing."
Výhody: "Not at all a comfortable experience, but I suppose it served its purpose."
Nevýhody: "Seats in economy class are way too crowded, plane was too warm and air was stale (and had an odd odor). Choices of dinner selections ran out quickly, and serving any type of curry (the only option left) on an 8 hour flight is a very questionable choice.... Staff gave some people the full can of drinks, while others only a half glass. Also, even though there was not much turbulence throughout the flight, the plane was still VERY shaky for the majority of the time in the air. Not very comforting for those who are not frequent flyers. In the future, I plan to stick with British Airlines."
Výhody: "There was plenty of legroom in economy. The flight attendants were so pleasant and we saw them a lot cause they kept serving us food. Smooth flights and great service."
Nevýhody: "I had an overnight layover( I didn't realize it when I booked the flight.) At the airport, the sofas were comfy, but it was so cold that I could not sleep. The flight went so quickly that it didn't seem line it was nine hours."