Výhody: "I was not able to make the flight due to the coronavirus. The hospital I’m employed at banned outside travel. I tried contacting the airline and kayak to get a refund."
Nevýhody: "I was not able to make the flight due to the coronavirus. The hospital I’m employed at banned outside travel. I tried contacting the airline and kayak to get a refund."
Nevýhody: "Vegetarian food. 30% of people are vegetarian"
Výhody: "Turkish Airlines is my favorite airline going to Europe. We even did the 20 hr layover in Istanbul and had a great time staying for a couple of nights going and coming back. Staff is always friendly and the food is amazing. The food in coach is as good as first class on some US domestic flights"
Nevýhody: "It's an airplane, there's not much to make it better besides giving more seat room. TA gives free drinks, a couple of meals, blankets, and the travel bag, only a snobby priss would gripe about flying with them. I've flown enough budget airlines that give you NOTHING that I love flying TA!"
Výhody: "Flight arrived on time."
Nevýhody: "Boarding was unnecessarily chaotic."
Výhody: "our seats were bulkhead seat due to my mother cannot walk so we were told to move back and that was seriously horrible we had paid extra for the bulk seat and it was neglected."
Nevýhody: "our seats were bulkhead seat due to my mother cannot walk so we were told to move back and that was seriously horrible we had paid extra for the bulk seat and it was neglected."
Výhody: "Crew was helpful and pleasent"
Nevýhody: "Flight from Istanbul to Mumbai was not that great. Leg space was not that great. Food overall was pretty same across the 3 meals. Expect more variety which I have seen on other airlines like Emirates and Etihad."
Výhody: "The New York operation seemed much better. Our flight arrived late and was met by airline representatives looking to help passengers with tight connections. Arriving transfer passengers must go through Turkish airport security. Turkish security did set up an operation right at the gate. This both expedited things and relieved the stress of going through the process far from the gate."
Nevýhody: "Seat was very uncomfortable. The plane was an older Boeing 777 (it had no winglets) and I think the seat cushion was the original one. Turkish Airlines does not communicate with its passengers. If the flight is late (as both of ours were), you wait with no information as to when the flight leaves. The same lack of communication occurs once you on board. I joked to my wife that the cargo on a Fed-Ex flight is given more information."
Výhody: "Friendly staff, good Turkish food, plenty of movie choices, etc. Overall good."
Nevýhody: "Seating space just too small for tall people: elbow room and front distance (awkward eating with long arms in confined space). But This is standard for most airplanes in economy class."
Výhody: "Food and service is excellent. Istanbul lounge is great."
Nevýhody: "Delayed in both directions. Happens. But zero announcements. Zero. Staff didn't know what was going on. Complete chaos."
Výhody: "Everything was fine"
Výhody: "Great service and brand new plane!"
Výhody: "Easy check in"
Nevýhody: "Please include sea food in your menu"
Výhody: "The service was good. And the staff were friendly."
Výhody: "Luggage policy, helpful ground and air crew. Price."
Nevýhody: "IST stoppover, damaged luggages."
Výhody: "The services was excellent."
Nevýhody: "Delay around three quarter an hour."
Výhody: "Crew was helpful and supportive, snack was good"
Nevýhody: "Good was good, but not exellent.,entertainment was good, but need more latest movies. Overall, it's good flight, but not the top class"
Výhody: "Comfortable, great food, awesome crew! I love that they have a great variety of entertainment material."
Výhody: "On board catering and new planes are a plus"
Výhody: "In flight service and food was excellent."
Nevýhody: "Custom control at transfer airport (IST) was very crowded. Then were no Turkish Air representative available to guide to terminal, to reassure flight will be held. Arriving flight was late, very stressful. Turkish Air representatives near lines to say—we are aware you are connecting would have alleviated stress."
Výhody: "We received edit seats so we had more room which made the quick flight more comfortable."
Výhody: "Good comfort, staff friendly and smiling. Passport control, security and boarding were straightforward."
Nevýhody: "No boarding pass available online in advance for flights from Nicosia (neither electronic nor printed). Only to be collected at the airport. As a result , although I had no hold luggage (only cabin bag), I had to queue at the check-in/drop-baggage desk to obtain my boarding pass! This is the old prehistoric system dating back to the last century."
Výhody: "(see above)"
Nevýhody: "(see above)"
Nevýhody: "We had asked for wheel chair. At Istanbul we were made to wait for almost two hours. Our boarding passes were collected by your staff, when I raised my voice, were given one wheel chair and I had to run along with the staff or we could have missed the flight. I wanted to have some grub at airport but there was no time."
Výhody: "The food and the crew were excellent"
Nevýhody: "The flight was almost full. I was assigned an aile seat at row 37. My seat did not recline- because there is a wall behind it - howevera the window seat had a small recline. The seat in front of me when reclined left an unusually small space in front of my face. I was very uncomfortable. I'm a small person weighs 145 lb. this was my fourth flight with Turkish Airlines and was the worst. My wife next to me in the middle seat was fortunate that the passenger in front of her did not recline her seat."
Výhody: "Great food, great plane, shortest flight."
Nevýhody: "The restroom is too narrow on this plane, at least the one I tried. They ran out of one entree since everyone wanted chicken and not the fish. They should know this and make more chicken available and less fish. But I tasted both and both entrees were good. The "sour cherry juice" is great."
Výhody: "Food and entertainment were excellent!"
Nevýhody: "I almost got bumped off my flight because I didn't check in online. It was very stressful"
Výhody: "Great Service. Polite staff and very impressive service, snacks, food and courtesy."
Výhody: "la comida y el serivico del personal arriba del avion"
Nevýhody: "No me gusto la espera en algunos boarding de los aeropuertos"
Výhody: "Crew was very helpful and everything was good"
Nevýhody: "Lost my baby stroller and didn't found when arrived"
Výhody: "Quick flight with breakfast"
Nevýhody: "Boarding process was a little bit chaotic"
Nevýhody: "The airport staff in Istanbul was horrible. Wouldn't help find the gate until the last second. After arriving in JFK. We're stuck on plane on tarmac for 3.5 hours "waiting for a gate" unacceptable."
Výhody: "My first flight with a different airline."
Nevýhody: "A very rude ticket sales woman in Turkish Airline Kiosk, wandering an airport for two hours due to untrained staff and Turkish Airlune "help desk", being cheated out of $400, and finding my baggage smashed up."
Výhody: "Service was nice, crew was very respectful and the gift were well within accomidation"
Nevýhody: "Leaving the aircraft by stairs to the runway"
Nevýhody: "I had a problem and I was not able to fly. I bought insurance and I tried to contact them, but they denied my request and I would definitely recommend to remove this option because it doesn't give a good image of KAYAK. If I want to trust this application, I have to be confident to use the services and I service from the insurance was fake. I tried to reach the airline to cancel my ticket and they said it's not refundable. Therefore, I would definitely recommend showing refund options when selling tickets. I lost every penny I spent because I was not able to fly. I am sure that my message is delivered now!!!!"
Výhody: "The staff were attentive to the passengers."
Nevýhody: "The food needs to be warmer."
Nevýhody: "I lost my connection flight because of TA, they lost my luggage + they almost lost my passport... (it goes much deeper but I don't wanna dig in it)"
Nevýhody: "Flight was cancelled and I was rebooked 24hrs later! Not okay!"
Výhody: "Good food. Great service."
Nevýhody: "Small leg room. Display of entertainment system was poor quality."
Výhody: "Great customer service and food!"
Nevýhody: "Nothing. They were great!!"
Výhody: "Good overall service"
Nevýhody: "The staff could've been more patient"
Výhody: "My travel mate left her phone on the plane at one point flying from Munich to Ataturk airport and the women at the lost and found counter were very helpful in getting the device back."
Nevýhody: "The food on a couple of the flights was very strange/not hot/not good."
Výhody: "they are good thank you very mush"
Výhody: "Excellent service, excellent food, very friendly crew"
Nevýhody: "no subtitles on English language movies, which means I could not understand half of the dialogues because of the noise and poor sound quality. It would be very nice to always have English subtitles on all English-language movies."
Výhody: "Good seats, good food, and good entertainment options. I liked how many things were include for the price, such as headphones, blanket, and pillow. Also, one seat in our row was empty and that gave us a bit more room."
Nevýhody: "Boarding was slow, and my baggage never made it to my final destination from connector"
Výhody: "The food was great compared to some companies. Lots of great movies to watch, good music options."
Nevýhody: "Omg...the crew...the crew, as was in the past, and with the exception of 1 poor guy who was really trying his best, was RUDE and lacked finess. They would literally kick u in the hallway (while passing this hostess gave me a good knock on my foot and didn't turn around to apologize. ..she kept going). They will serve you food and throw the trays down on your table, talk over you to the other hostess in the other isle while serving you. Speak in the most condescending tone, especially, unfortunately to older folks or foreigners who had a hard time understanding. I mean....total chaos and, for someone who flies often both dom & intl, this has got to be the worst service received, and thought the price point is as juicy as pie, I still expect some level of class and great customer service. It's not worth it."
Nevýhody: "I don't why the take-off and landing are late. The boarding started late! the plane stayed on the ground for minutes doing nothing! and in the end the plane arrived half an hour late!"
Nevýhody: "2.5 hours delay on Tarmac on outbound flight; 1.5 hour delay on Tarmac on return flight. Outrageous."
Výhody: "Staff was nice and welcoming. Flight was smooth."
Nevýhody: "Snacks should be included in the price."
Nevýhody: "No delay please!"
Nevýhody: "Flight was 90 minutes late. Crew was nice."
Výhody: "The flight was very smooth"
Nevýhody: "Flew 5x times with CSA this summer , never on time"
Výhody: "The airline was fine, excellent crew and plane. The Bucharest airport was OK. It was quite warm, not great AC and limited seating. Different system for check in as you had a time window in which to do it so if your ride brought you early then you had to wait to check in. Prague was problem free."
Výhody: "An hour late"
Nevýhody: "Could have been on time."
Výhody: "Not much. Below is just #1 on a list of avoidable problems and obvious oversights."
Nevýhody: "They took my check-in, told me I would be able to board. However, no one made a phone call to the gate! So I was left at the airport but my bag was sent to Prague. I spent 6 hours of Iberia/Czech airlines employees/dept's telling me I needed to talk to someone else. Worst booking ever."
Výhody: "Seats were "old style" - still had some cushioning. The flight indeed reached it's destination in Prague."
Nevýhody: "Flight was 20 minutes late to get in to Rome. Boarding was a zoo. First a huge single line crawling through the gate. Then, overloaded buses taking squeezed passengers to the plane. Another 35 minute delay to taxi. While not a budget carrier, food and even water is only for sale. Terrible landing."
Výhody: "The flight was on time"
Nevýhody: "Waited for a long time and got delayed. Leaving from the plane was chaotic"
Výhody: "Could get a comfortable seat"
Nevýhody: "All changeable seats available came at a cost whilst the flight was only ~75% full?"
Nevýhody: "Worst service ever! The staff is super rude."
Výhody: "Boarding was smooth with slight delay getting on the bus to the plane on the tarmac. No other issues at all. Crew was respectful and nice."
Nevýhody: "The flight was slightly delayed and was operated by Smartwings."
Nevýhody: "There were two flights to Prague within 1/2 hr of each other. We were at the wrong gate. They called for immediate boarding and we were at the gate in minutes. The plane had not left the gate but the captain refused to open the door. This unheard of, that at the counter didn’t want to intervene. Now we have to rebook. These Eastern European countries are still thinking of the past."
Výhody: "Good connection to Prague. Flight on time, boarding & check-in efficient."
Nevýhody: "Airline Charged us 35 Euro each to check small bag that we could carry on in US. Can only carry on 1 item. Can’t carry on a small backpack with small luggage. That counts as 2. Best to buy tickets that includes 1 checked bag. All drinks & food must be purchased. Nothing is complimentary."
Nevýhody: "Worse airlines in new I've ever seen"
Nevýhody: "This airline RIPS OFF the consumer. We flew RT from Prague to Budapest and had a choice between Czech Air and RyanAir. We decided to pay more money and chose Czech Air because RyanAir had multiple warnings about extra costs that are incurred if strict luggage size and weight restrictions are exceeded. We felt it was worth it to pay more up-front with Czech Air so we could avoid this additional cost and stress. The first leg of the flight went fine — no weighing of luggage, no additional costs. (Our luggage is standard carry-on size.) During the second leg of the flight a very unsympathetic Czech Air employee in Budapest weighed our luggage carefully, claimed that we exceeded the weight limit by a couple of kg, and charged us 35 euros more PER BAG. Now we wish we would have chosen RyanAir as it ultimately would have been cheaper and at least RyanAir is more honest up-front about these extra charges associated with one’s luggage. As consumers, this felt to us like a bait-and-switch situation — not good."
Výhody: "Good flight, on time"
Nevýhody: "No refreshments, not even plain water"
Nevýhody: "Only negative delayed flight"
Výhody: "What I liked? That we arrived safe to destination and on time. This was the only direct flight Zagreb to Prague, otherwise it would have taken several hours more."
Nevýhody: "What didn’t I like? Everything. A very old plane, all seats are the same, so don’t bother to fly priority. The check in was a bit odd. The lady was quite petulant and treated me with disdain. Guess she had a bad hair day. And it was too early in the morning."
Nevýhody: "high price no food and beverages only 1 bag"
Výhody: "very quick flight"
Výhody: "They denied me on board and said weather is not good when actually they overbooked"
Výhody: "I finally got to Prague"
Nevýhody: "Delayed boarding and the crew in Porto airport didn't even say anything. The lines for check in were non existent and people just got in however. No one from czech airlines helping out to organize anything."
Výhody: "It is first time I used this airline. No luggage allowance and you need to pay for your luggage on board.during booking this airline did not mention it"
Nevýhody: "Extra payment for my one bag of 14 kg. No snack or food or tea during flight."
Výhody: "flight was on time and smooth."
Nevýhody: "No airline service desk available until 2 hours prior to flight. taking a Bus to plane. Have difficultly climbing and descending stairs due to lack of jetway."
Výhody: "No frills. On time."
Nevýhody: "No frills."
Nevýhody: "The crew's English was quite bad, and I wasn't aware that we'd have to pay for our checked luggage, as well as refreshments. Also, our flight was incredibly late leaving BHX."
Nevýhody: "seats were small, no entertainment, food and beverages were available for a fee, checked baggage cost extra"
Výhody: "fast boarding, took off on time, landed on time."
Výhody: "All in all the flight was OK, but have to pay for a 14 kg. bag...:-( 35 euro.."
Nevýhody: "- have to pay for a 14 kg. bag...:-( 35 euro.. - I understand that companies need to save but not to offer even a glas of water, that I can not understand, include it in the price of the ticket. The ticket was 130 euro, so it was not low low cost... This is not human."
Nevýhody: "Czech Airlines flew the plane from St Petersburg to Prague with no checked luggage for anyone on board. We waited about 30 minutes at the baggage claim, no luggage showed up, and then there were only 2 people from Czech Airlines to help over 100 people process the lost luggage claims, which took another 4 hours, for a flight that was already delayed almost 2 hours. I would never fly this airline again due to this incompetence, poor service, and treatment. At least we got our luggage back about 36 hours later."
Výhody: "Successful flight."
Nevýhody: "Bused to terminal. No refreshments or entertainment. Everything slow."
Výhody: "Everything worked smootly, people is very kind."
Nevýhody: "Not even a glass of water."
Nevýhody: "I misconnexted and no one at their ticket counter would help me with 35 minutes before departure. Had to buy another ticket."
Nevýhody: "!!!Careful about luggage extra charges! I paid extra 70 EUR on return flight that was not mentioned anywhere, on the contrary, booking agent said 1st bag for free!"
Výhody: "I got to sit by the most beautiful person on the plane."
Nevýhody: "had to take a shuttle bus to the runway to board the plane, but this was in an unorganized way which caused us to have to deboard the bus and wait in the December cold for 10 minutes while everyone was funneling onto the plane. No complimentary drinks, snacks for the ~1 hr flight. "Propeller" plane was very noisy"
Výhody: "Ground crew in Barcelona was terrible. Sat at the boarding pass gate until 10 minutes pass scheduled take off time. No airline personnel ever showed up at the gate. Found out about gate change and one hour delayed flight from the schedule board. Went to new gate and complained to hound personnel about no one at assigned gate. They really did not seem to care and said listen to pa announcements. Ten minutes later we heard the first pa anouncement."
Výhody: "Flight was on time"
Nevýhody: "I tried to check in and was standing there and both agents just sat and talked to one another and ignored me. I had to walk up to the counter and ask if I could check in as I was 2 hours early. They said to check back in a few minutes , not sure why they couldn;t just check me in ? I guess they didn't feel like working. Second, when I did check in, they charged me $40 extra euro for not checking my bag in online which I explained I was never prompted to check in a bag online. They still charged me so I plan to dispute it. Than third, no drinks on the entire flight, not even water ,really ???? That is unheard of. Fourth, the flight attendant wakes me up to tell me I need to put my window blind up for landing. Again, I have never heard of a requirement that all blinds be up in order to land ? I was exhausted after flying for over 24 hours from CA to Prague and it was really annoying to be woken up for that. Lastly, it took my bag like 45 minutes to come off the belt. Again, it has never taken that long on any other airline, it stressed me out cause I was beginning to think my bag got lost. It finally showed after almost everyone on the flight had already gotten their bags. Never using Czech Airlines again."
Nevýhody: "Boarding process was completely out of control. No structure what so ever. Boarding gate was changed and no announcement was made. The boarding gate staff were completely uninterested in helping or answering any questions."
Výhody: "Efficient. Cheap."
Nevýhody: "No drink service. Definitely no frills."
Výhody: "Friendly staff, comfortable seats"
Nevýhody: "All good"
Výhody: "Efficient flight"
Nevýhody: "They said our carry ons were too big, and one too heavy, so we had to check all and pay extra. This hasn't been a problem on Brussels Air or domestic (USA). No free drinks. No entertainment because short flight."
Nevýhody: "They did not even offer water"
Výhody: "Everything was beautiful, there was a delay but we made it on time to PRG as calculated"
Nevýhody: "We had a three hours delay without czech airlines telling us why. No compensation on the plane was provided"
Výhody: "Got us there safely"
Nevýhody: "The plane was delayed by 45 minutes but we could not get any information. I had a temporary frequent flyer card but the system would not take it to apply the benefits. All refreshments cost money. Water for 3 EUR. Limited luggage."
Nevýhody: "There is literally no way to contact this company, even with the pandemic going on, to cancel this flight. I tried so many times and different ways."
Výhody: "The size of hand luggage"
Výhody: "Crew were very helpful. I had just had surgery and were very accommodating especially after I was very sick."
Nevýhody: "Better leg room and organisation of the hand luggage in above lockers"
Výhody: "The crew was the best we've experienced in years of travel."
Nevýhody: "Non-reclining seats were less comfortable than most."
Nevýhody: "Flight was delayed. Very little communication"
Nevýhody: "I don’t understand why I still had to pay for my luggage !! I ended up paying around 300 euros for a short flight !"
Výhody: "The crew on board was nice. The crew in the terminal however were not very pleasant."
Nevýhody: "The seats were incredibly uncomfortable. This was due to them being hunched forward a bit, which made sitting on them for the 1 hour flight uncomfortable. More comfy chairs would be great."
Nevýhody: "The boarding process really lets Easyjey down. It’s never clear where to queue or where to stand and so many passengers get angry about it. It becomes such a stressful thing. It’s literally the reason I chose not to fly with EasyJet where possible. Shame because everything else is good."
Nevýhody: "Food runs our so fast"
Výhody: "Very friendly experience...The crew members were courteous!!!"
Nevýhody: "Amazing experience...."
Výhody: "Did not take this flight- had to be rescheduled on a different airline because of a missed connection."
Výhody: "We Arrived over two hours early waited in the line designated for 45 minutes then told to get in a different line which was slow. Then when we got to the sweet gal at the desk she told us that we couldn’t bring a personal item on in addition to our carry on luggage. We travel a lot and have never seen that. We had to pay $250 to check our roller bags so that we could bring a purse or book bag."
Nevýhody: "We will seriously think of a different air line"
Výhody: "The EasyJet staff both in LGW & PRG were excellent. I felt they went out of their way to accommodate our needs. They were all friendly and professional. EasyJet will be our go to airline for our flights to London and back."
Nevýhody: "Though I’m not sure it is easyjet’s Fault, I didn’t like that in LGW the board said the flight was delayed an hour, but left on time. Could have gone horribly wrong had we procrastinated thinking that we had extra time."
Výhody: "On time and boarding witoutvchas"
Výhody: "Fast flight"
Nevýhody: "Standing around 30 minutes in gate before boarding."
Výhody: "Punctuallity & cabin crews"
Výhody: "I did not like anything EasyJet,"
Nevýhody: "the flight was delayed, scheduled for 15.10 ended up boarding at 22.00, was so much delayed it was annoying, lack of communication"
Nevýhody: "I didn’t like sitting at the gate for a long time without being told what the delay was all about. Also, the announcements were very hard to hear because they weren’t loud enough. That’s something that should not happen because people rely on the information you provide."
Výhody: "All good"
Výhody: "I thought the food was good."
Nevýhody: "Our flight was delayed for an hour and a half and we had to sit on the plane for the entire time. The staff was rude and short. I don’t think Americans are very populated. Food selection was very limited, but at least we got a KitKat bar. They were out of all the sandwich food/main dishes."
Výhody: "Everything waa straightforward. No major issues."
Nevýhody: "Our seats did not recline. In addition, the gate to board at the Amsterdam airport would benefit from more chairs as everyone was waiting in a line for some time while waiting to board."
Výhody: "Easy boarding and quick to receive baggage in Gatwick"
Nevýhody: "Late opening of check-in. 2 desks allocated so 2 long queues. 20 mins into check-in the queue I was in changed to priority boarding. This necessary information should have been indicated in advance as 90% of the passengers were in the wrong queue. As for aircrew 1 of the female crew was miserable as sin and unhelpful to most passengers"
Nevýhody: "We were three and a quarter hours delayed"
Výhody: "The charges for baggage and seat choice is annoying. I understand if you paying dirt cheap (under let’s say ~50 GBP per flight) but if I’m already paying 330 GBP round trip, I should be able to bring a back pack and a carry on suitcase without having to cost extra!"
Nevýhody: "Baggage and seating fees. Also, cost for even drinks?"
Nevýhody: "forced to have cabin bag taken away as hold luggage when they ran out of over head space athough it was small enough to fit under seat - very rude Easyjet staff at boarding who did not want to understand situation. thanks to being delayed by hold luggage pick up missed my connecting journey"
Nevýhody: "My luggage was lost possible it was stolen by the checkin desk, and they are not helping but a very minute amount"
Výhody: "The check-in and boarding were cery quick"
Nevýhody: "The place seats were a bit dirty"
Výhody: "I liked being able to check in 2 weeks in advance. Cabins and toilets are clean."
Nevýhody: "Boarding is a bit random"
Nevýhody: "They had us stuck on a bus with no air flow on the tarmac for quite a bit while they sorted things out"
Výhody: "Good value for money. As expected"
Nevýhody: "Bag drop staff rude."
Výhody: "Nice crew"
Nevýhody: "Late for return and arrival flight"
Výhody: "Once I got to the plane, everything was fine. The crew did their best to accommodate everyone. ."
Nevýhody: "It was getting there that was a pain. I am a handicapped passenger, traveling alone, walking on a cane. When you enter Terminal 1, you have to turn left and walk about 150 meters to an "assistance station" to get a wheelchair before you even check in for the flight. So for me it was walk 150 meters to wait for a wheelchair, be wheeled back to the airline's desk to check in, then go back the way you came to pass through security. (By the way, in the UK, you must remove all gels for a separate inspection, meaning toothpaste and shampoo, and they must be 100ml or less, or else you must check the bag.) After that rigmarole, you don't even go to the gate, because the flight doesn't have a gate assignment until about 35 minutes before departure. Then I had to climb stairs to get to the cabin. Shouldn't an airport in a market this large have jet bridges for every flight?"
Nevýhody: "It seems to be a particular quirk of British Airports that gates are not announced until shortly before flight departure. I really dislike this because instead of making one's way direct to the gate and relaxing at the gate, one must wait in a crowded "shopping mall" with no view of the aircraft, and then when the gate is announced, make a mad rush to the gate. The rest of the world can give the gate well ahead of time, why can't Britain do the same?"
Výhody: "The cabin staff were awesome, and a credit to the company"
Nevýhody: "Nothing, all good"
Výhody: "Did not try food or entertainment, but it's a great value flight. Professional staff and flight times were spot on."
Nevýhody: "Flight was delayed three times, from 6pm to 8:40pm, and then after we finally boarded the plane we waited on the tarmac for another hour almost, before taking off. No compensation given - they could have at least provided some drink or snacks on the flight! The worst part is that there was very little information or update about the delay and new departure times until almost right before the actually boarding time."
Výhody: "Nothing really"
Nevýhody: "We started and arrived 1 hour delayed. Quite annoying if you know that rental cars and hosts are waiting in middle of night"
Nevýhody: "Flight delayed over four hours. Didn't take it as I had already missed my meeting in Basel."
Výhody: "This was a one-hour flight from Catania, Sicily, to Naples. Boarding the plane, takeoff and landing all typical of flying these days. No food, water or entertainment was offered, typical on short flights, but we and our baggage arrived on time."
Nevýhody: "Fortunately we'd arrived quite early to check in. We had acquired an additional bag to check in. I knew it was 47 Euro and when it was our turn to approach the check-in person, I had my credit card ready with our passports and boarding passes. The woman seemed put out that we had another bag and after several minutes of conferring with a colleague and filling out a form, she gave me the form and my credit card and directed me to another area to pay the 47E. This was on the other end of the terminal and involved another queue, more discussion, finally paying and getting another form to take back to the first woman who finally processed our paperwork, printed the baggage tickets and sent them on their way. BTW, we travel fairly light. I had a 24-inch roller and a small daypack on my back. My wife started wity a carry-on roller and a small daypack, but now at the end of our two-week trip, with purchases she'd switched her carry-on to a 24-inch roller instead. If I'd known what an insane system Easy Jet has, at least at Catania, I'd have tried to add the extra bag online the day before."
Výhody: "Clean cabin."
Nevýhody: "I always seem to sit next to an obese passenger who simply cannot fit in one seat (so they spill into mine)."
Nevýhody: "The flight was delayed, they changed the gate at the last minute I had to run fom One end of the airport to another. The food in the plane was not nice and expensive"
Výhody: "Friendly and competent crew."
Nevýhody: "Everything costs money"
Výhody: "time of booking and checking in"
Výhody: "Gave us.hard time with the hand laggage"
Nevýhody: "Flight was delayed for 1.5 hours on the runway. We were told we would receive a free beverage and snack however the cart never made it down to the end half of the plane so we couldn't even get a drink of water for almost 4 hours until we landed. The crew did not name any apologies and a woman in the row next to me pressed the assistance button to ask a question and they completely ignored her until we landed."
Výhody: "Speedy boarding. Had a row to myself"
Nevýhody: "Nothing on this flight. EasyJet is best of low cost"
Výhody: "The crew were lovely; very friendly and helpful. Comfortable flight; lovely food."
Výhody: "Seats are ok but unable to recline"
Nevýhody: "Keep up the good work"
Výhody: "Is a case of what didn’t I like. When you fly low budget just expect surprises. The small prints are terrible clauses and you will never know when they will get you. Today I was charged £25 on the spot by WIZZ AIR at the boarding gate, even if I disagreed with the charges, I wasn’t prepared to miss my flight W61301 from Warsaw to Luton. There is a degree of unfairness with these impromptu and extra charges. I came on the same flight with the same bag and there was no hassle. I was a soft target and whilst I had no problem with the flight and the service provided, I will not recommend @wizzair. I felt the extra charge was a con."
Nevýhody: "WIZZ Air need to be sensible. I travelled from London to Warsaw without any problem and they made a problem on my way back.!"
Výhody: "Ok flight"
Nevýhody: "Comply with departure times"
Výhody: "Once boarding started it was very fast and flight left shortly after"
Nevýhody: "Seats are very uncomfortable"
Výhody: "The flight was on time, even though it left with almost 30 mins' delay (despite the fact that boarding was complete with a few minutes before the schedule take off time)."
Nevýhody: "Seat comfort - the seats are tied with Ryanair for worst comfort (rigid and very cramped). Worst of all, though, as with Ryanair - seat allocation. Please, stop this "even though you're travelling together, you may be seated separately unless you pay to choose your seats" nonsense. It's ridiculous!"
Výhody: "The crew was so helpful and nice"
Nevýhody: "I was happy with everything"
Výhody: "On time without any delay"
Nevýhody: "Seats are terrible."
Výhody: "The crew was really nice"
Nevýhody: "1h30 delay for no specific reason is unacceptable"
Výhody: "Flight arrived"
Nevýhody: "Flight left vaguely late, air stewardess disappeared into the cockpit for 50 minutes. Hmm, I wonder what she was doing in the cockpit. Whatever she was doing she wasn’t helping the cart so I only got my food 20 mins before landing approach. Air pressure was weird too, nice American lady next to me had problems with her ears more than usual."
Nevýhody: "Did not fly. They wanted $100 to check my bag. I flew another airline."
Nevýhody: "I went up to the check in desk 4 hours prior check since this was a connecting flight.I asked the employee when can I check in,she told me 1 and a half hour prior boarding,when I walked back the same person told me I have to pay 35 euros for not checking in online.I told her that I have been flying for about 20 years but I have never been charged for checking in at the airport and I also told her she should have told me when I asked her hours before.She just ignored me and gave me a shitty attitude at the Frankfurt airport.I was expecting a professional costumer service,like that I'm being used to by other airlines,but it was a total disappointment."
Nevýhody: "2 hrs late and we missed all our following connections as a result."
Výhody: "Staff was nice and felt bad for their company’s policy."
Nevýhody: "I was charged $45 US dollars to print my boarding pass!!! I’m used to only being able to check in 24 hours before my flight. I found out that I cannot print my boarding pass within 48 hours of my flight. I was monitarily RAPED and will be disputing these charges! Boo on you Wizz Air....aka f*ckwads."
Výhody: "Late over two hours due to late arrival of the plane and even so they board us for nothing cauosng us to wait withot bathroom sitta etc."
Nevýhody: "Had to stand in the sun for about 30 mins waiting to board. Had to buy a bottle of water for £2.5 why can’t they just pour a glass of water or even sell at a reasonable price."
Výhody: "There wasn't any delays, perfect landing"
Nevýhody: "Flight delayed by more than 2 hours, additional 40 minutes in the plain before departure. At least 30 minutes until doors opened. Overall huge delay that totally killed my business day."
Výhody: "Everything was on time, no delays. Polite crue. Easy boarding."
Nevýhody: "The seats are not comfortable at all"
Výhody: "Cheap flights, priority boarding."
Nevýhody: "No meal included, no entertainment provided"
Výhody: "Excellent pilot"
Nevýhody: "It a good option, a good price, i will fly again"
Výhody: "Staff were generally sweet & approachable."
Nevýhody: "Cannot understand management of border control security before boarding. This is done in the corridor on route to gate. Long long queues, then continued to queue before boarding in the waiting/holding room. No toilets once you enter the corridor to go to gate. Unsatisfactory management. Water from air conditioner dripping on me on board from take off. Not an immediate suggestion to move, but agreement to do so on my suggestion and then gentle insistence. Thankfully there was a seat for me! It seemed to be a problem staff were aware of which is concerning that Wizz did not block that seat."
Výhody: "Quick to board, smooth take off and landing"
Nevýhody: "On night flights woken up to serve drinks and given flying details from the pilot. Great in the day but would rather be left and not disturbed at night!"
Nevýhody: "long time wating in bus to get plane"
Výhody: "The staff and flight were top knotch . Could not fault them ."
Nevýhody: "Nothing to dislike ."
Výhody: "Purchased priority boarding for a change which was nice to be able to not have to jump in the queue quickly. Boarding was fine and the crew were very friendly and professional. The extra legroom seats over the wing provided a good extra space."
Nevýhody: "The cleanliness of the plane was not good, the carpets were fraying and the seats were old and tired. The seats were positioned too upright and there was no option to recline the seat so it was a very straight seat for 2hrs on the flight."
Výhody: "Quickest in & out procedure at both BUD and LTN in a long time and a super pretty flight attendant."
Výhody: "Flight was on schedule"
Nevýhody: "No free drinking water"
Nevýhody: "-Crew were very rude, check in crew and flight attendants -Luggage and checking in fees not advertised enough. Too many people getting their money stolen by Wizz Air. - Boarding extremely chaotic and not organized."
Výhody: "Cheap with early booking"
Nevýhody: "No food, even free coffee."
Výhody: "Flight left on time"
Výhody: "Crew very friendly."
Nevýhody: "I had no what so ever notice that an online check in is required during my booking ,therefore i had to pay a 35 EUR fine for airport check in . Moreover , on the way back we had a long delay from Luton to Kosice without informing us about this delay and the reasons ,expected time of flight..."
Nevýhody: "the fact the crew arrived to the gate after the planned boarding time causing us to stand too long on the stairways. check in via the app (using iphone 6) was a failure. i was certain i booked with extra luggage - at the check in i was told i didn't. from the reservation confirmation it is not clear what i paid for & there are no means to contact you - email, on line chat - you know the regular things every company today use to proivde customer services which is not only "give us you money". too bad this is WIZZ Air"
Výhody: "Super easy online check-in, comfortable plane, lovely crew"
Nevýhody: "Waited a bit in a long hallway waiting for the last flightload of passengers to deplane."
Nevýhody: "Don't forget to print a damn boarding pass. Cost me 100$ at the airport just for that... What a rip off. First time traveling to Europe so, I guess that's a part of the learning curve."
Výhody: "Cabin Crew and Pilot did their best"
Nevýhody: "Flight was delayed and landed in Birmingham instead of Luton, due to Luton being closed at midnight"
Výhody: "Facilities are terrible! It was like stepping back in time! To use this as a stopover, is a poor decision because this airport does NOT meet the brief and does NOT warrant being used for passengers. I’ve been very polite here, I have more choice words I could use"
Nevýhody: "Nothing! To learn that Wizz Air ‘allowed’ cabin size is so tiny was really shocking! With All the other budget airlines, easyJet, Monarch & even Ryanair my cabin would’ve been fine. This is the same hand luggage I’ve been using using for many years."
Výhody: "cheap, on time"
Nevýhody: "no reclining chairs, no water free"
Nevýhody: "Extra prices. Should have took a better airline and pay more. Came out the same. Make sure you tell guest to check in online or they will. Hangs you $50 to check in at the airport"
Výhody: "Nothing at all"
Nevýhody: "The fact that they have small carry on allowance (free) or with a 7cm difference in width a "large carry on" allowance . To be safe I purchase the extra allowance for large carry on which I paid £19 for on my outward journey. When clearing the check-in gates on my outward journey in London the check Inn clerk informed me that I did not have to pay the large carry on allowance. According to her in my bag but it's been classified as small. On my return journey I decided not to purchase the carry on allowance and I was told that I should have purchase it online instead I had to buy it at the airport at a premium. I won't fly with Wizz Air again."
Nevýhody: "Crampt seats, mob to board the plane, hour delay with no reason given."
Nevýhody: "It was a full plane ride but they didn't seem to be boarding on time? After checking in we scanned our passports using the machines and then we were in what I thought was the boarding area so we relaxed and waited by the screens in a coffee shop. But when our flight gate was announced there was another passport control to get into those gates with a big line which threatened to delay our boarding. There wasn't enough room for everyone to put their bags in the overhead locker which meant there were even more delays and it felt a bit rushed to get off. When we arrived I was queuing down the stairs to get to the queue for passport control which took about 45-60 minutes to get through with no toilets. I was also charged 40 euros per person for not checking in and printing the boarding pass which is my fault, but the charges do seem excessive."
Výhody: "Friendly staff members"
Nevýhody: "They didn't have blanket and it was very cold.."
Výhody: "Seats were perfectly adequate, about what you expect on a budget flight. Flight attendants were very pleasant."
Nevýhody: "Boarding involved a long wait standing on the tarmac in the sun."
Nevýhody: "Because we booked through Kayak/lastminute it was impossible to add luggage - so cost of one suitcase was same as cost of flight!!!!"
Nevýhody: "Despite long delay, there were no announcements by the staff about the delay until we were already almost 40 minutes past our original departure time. No water or food was distributed to the passengers despite the delay. Delay was not wizzair's fault but there was no customer service to speak off."
Výhody: "Crew were average"
Nevýhody: "Everything was a disaster. Late and very uncomfortable"
Nevýhody: "Boarding and getting off the plane via bus"
Výhody: "The flight arrived in KEF even faster than predicted"
Nevýhody: "The boarding was late"
Didn't enforce passengers to wear medical grade masks nor that they even properly wear their masks throughout the flight. So it was lots of people of unknown vaccination status all around me without masks on the whole flight.
Výhody: "The flight from Istanbul to Prague was fairly basic but everything worked well and was comfortable. The flight was on time. The bags were delivered quickly. There were no problems on the flight as it was relatively quiet. Overall, no complaints."
Nevýhody: "The boarding in Istanbul was via bus, which is not only uncomfortable but impossible to socially distance on. In Prague we deplaned via a jetway. In Istanbul the gate control person was overly vigilant in checking documents. It was very disturbing :("
Nevýhody: "Not charging for a small bottle of water would be nice."
Nevýhody: "Just perfect and on time"
Výhody: "Service, food and entertainment."
Nevýhody: "Comfort. Flight was cramped."
Výhody: "Flight was on time."
Nevýhody: "Check in line was very long and boarding was very unorganized."
Nevýhody: "i tried to cancel. as you can see i booked other tickets from IST to DXB but could not get a refund for these tickets"
Výhody: "One Crew member was very nice, the rest were not so friendly. But overall a smooth ride, and no problems."
Výhody: "The price"
Nevýhody: "Staff smile more. More room."
Nevýhody: "We were really afraid from istanbul to beirut."
Výhody: "Free cup of ice."
Nevýhody: "Uncomfortable seats. No free WATER! Weight limit is ridiculous for a international flight. I will never travel with Pegasus again! I will try my best to spread the word on this airline."
Výhody: "Easy smooth boarding. Peaceful flight."
Nevýhody: "But confusing arrangement of ‘international ‘ and ‘domestic buses at the airport"
Nevýhody: "1 hour delay nearly cost me my connection no assistance provided"
Nevýhody: "We flew with A320 Neo next gen Plane but no adjustment for seats!!!! Horrible joke..no info system as well, c'mon it's 2018 and you ordered your plane with no upgrades at all for cost saving???"
Nevýhody: "Very slow check in. Unhelpful and unfriendly crew"
Výhody: "Please return my money."
Nevýhody: "Please return my money."
Nevýhody: "Space for the leg"
Výhody: "was not full so had some space"
Nevýhody: "that i can change my seat in advance, they put you in a middle seat, they leave late in one hour without any excuse, very old junky plane"
Nevýhody: "Discomfort, very small airplane for a 4 hours trip. Crew is angry and rude. Food is expensive and not tatsy."
Výhody: "From clealininess of the planes to the professional and sincere approach of the cabin crew, Pegasus is by far the best budget airline I have ever flown in the world. Their in flight menu prices are much affordable compared to most European airports (water is cheaper on the flight, compared to Berlin airport for example) For these prices, and this quality, they are uncompeted. I really hope they can maintain these cheap prices all the time."
Výhody: "good crew."
Nevýhody: "very not comfortable chairs"
Nevýhody: "Late boarding for unknown reason."
Výhody: "The air conditioning wasn't worked good"
Nevýhody: "No thing"
Nevýhody: "Everything is charge money"
Výhody: "The flight itself went smoothly"
Nevýhody: "I expected to atleast get a glass of water"
Nevýhody: "Checked in only to find out that someone checked allready with my name and he is sitting in my seat. The next bomber?"
Výhody: "On time"
Nevýhody: "Public address system loudspeaker on plane was quite loud"
Výhody: "I couldn't register in advance my second suitcase as their online system was not working. 10kg became 110.-CHF. All infos are in Turkish, it should be easier to change language from the main page. Water on board 2 and Coffee 3 euros. At the end, the price ended as expensive as a direct flight and good service from any airline."
Nevýhody: "I was delayed in London, and thus missed my subsequent flights to Ankara and to Erbil. Arriving in Istanbul, there was a massive crowd at the transit desk with two Pegasus agents. They spoke little English and did not attempt to create an orderly queue. Instead, they were helping random people. Given that persons on the delayed flight were losing potential time to catch other flights, it was extremely unprofessional and rude to go about managing the issue in this way. I was quite exasperated and was told to calm down by Pegasus officials. Ultimately, I was delayed for one DAY, and forced to flight out the next night at midnight. If Pegasus had been consistent in managing passengers from a delayed flight, I could potentially have gone on to my final destination without a 24 hour delay."
Výhody: "All was good but I thing thy need to give food with no pay 3.30 h fly thy need something free"
Nevýhody: "Miserable experience. This was flight was diverted to Kuwait due to weather. We were told we would be taking off a few hours later. Then we were told that we would be given a hotel room for the night in Kuwait. In the end, we all just waited around in the Kuwait airport for hours without any assistance from any airline representatives. I wound up having to book another flight, as the Pegasus delay was 13 hours (even though other flights were departing to Bahrain much earlier)."
Výhody: "It's not the first time I fly Pegasus the flight is good and I know low cost don't offer free meals but on my booking it was written meals on both flights. So I don't know who to blame the website or the airline but I was too tired to ask them."
Výhody: "Boarding was OK. Price is good"
Nevýhody: "Crew service is not good Lotec airplane Trouble website"
Výhody: "Seating is comfortable enough with sufficient leg space."
Nevýhody: "As there is no entertainment nor food served on board the grade has to be the minimum score. Precisely that there is no entertainment system."
Nevýhody: "Crew lacks professionalism and courtesy. Distance, between rows, is small, a few cms (5-7) more, will bring great benefit. The bathroom was dirty and out of paper, towards the end of the flight. It wasn't very clean to star with."
Výhody: "smile of 1 crow chair not bad"
Nevýhody: "timing check in boarding landing I had 2 flights and both we boarded late and arrived late of course. I will never use this air lines again in my life"
Nevýhody: "Ticket agent was short with us and was bothered hat she had to check us in and questioned our flight. We had a cursing drunk guy in the boarding line for 20 minutes with no staff anywhere to help the passengers he was harassing. we left the airport late and heard horror stories from many other passengers about the lack of customer service."
Nevýhody: "No information flight delay until you find yourself."
Nevýhody: "Terrible boarding procedure at Basel. Had to stand in line for about 30 mins waiting to board."
Nevýhody: "Seats look congested. The noise of plane was very high which is not like others. I m frequent flyer even I travelled with Pegasus in November last year 2015 for Istanbul. Maintenance of plane to reduce the noise"
Výhody: "Flight delay was for 50 minutes..."
Nevýhody: "Respect you flights timing.."
Výhody: "Delay in Kuwait Airport for 1,15 hours,caused missing our connection in Istanbol Airport to Trabzon and a delay of 7 hours.."
Nevýhody: "After the experience with the Pegasus flight from Kuwait to Istanbul I didn't expect anything hence was not disappointed. Right before the boarding was finished the boarding lady came into the plane looking for me, checking my passport one again and even taking a photo of it (with my consent). She left with no single word of explanation. Once again: this is a joke but definitely it's not customer service."
Nevýhody: "not direct fligth"
Výhody: "We checked our bags in Madrid. They approved our carry-on and we flew out no problem. Arrive in Turkey to switch planes, they started to pull all the American and Canadian passport holders to the side and they pilled out a pocket luggage scale that we all know was inaccurate or rigged. They ripped off our approved tags fro Madrid and told us that our bags were overweight.... we had a small backpack for me and my wife had her purse. They weighed them and told us if we didn't pay 150euros, we could not board the plane. - yes, they said the purse was overweight. We talked them down to 70euros. When we finally got on the plane and talked with other passengers we found out we were lucky, one family had to pay 1400 euros and another paid 300 euros. We also left a Canadian lady behind because they would not accept American Express."
Nevýhody: "They are a fraudulent company. Almost all international flights that I know allow 50lbs per checked bag. Pegasus knows this, so when you fly in to Europe and use one of their planes to get to your final destination, they only allow 44lbs, so you have to pay a penalty to get through. Terrible."
Výhody: "I made it where I was going. Seats were no more uncomfortable than any other 737."
Nevýhody: "The boarding process is horrendously slow. It took about 1 hour to board."