Výhody: "Not one thing about my experience."
Nevýhody: "The alertness of the staff, the boarding process, the knowledge of the staff. Not breaking my luggage!"
Nevýhody: "I fell sick and my doctor advised against flying. Tried calling Swiss Air and JustFly.com: 6 calls back and forth and 7 hours on hold, no help. Finally got advised on driving to the airport to make the flight change at the Swiss Air counter at O’Hare. The representative told me to bring a note from doctor to switch flights. I did the next day. The same representative looked me in the eye after advising the day before and said there’s nothing she could do. Why make an elderly sick person drive to the airport again if you know already you cannot help??Absolutely terrible experience, no help from the airline or travel agency. Total loss of the full price of the ticket."
Výhody: "All was Good, no special negatives."
Nevýhody: "Not worth my time to comment."
Výhody: "I upgraded to premium economy, worth every dollar. seats were comfortable and reclined quite far."
Nevýhody: "honestly nothing needed improving ."
Výhody: "Crew was great, seat comfortable, food was fine."
Nevýhody: "Check-in personnel didn't quite know how to deal with a Green Card holder. Passport check before boarding creates a mess."
Nevýhody: "No kiosk at airport. Even tho you have a etickst they make you print one. Which means a huge line. Whats the point"
Výhody: "Both the flight crew and the flight attendants were great. It was the smoothest landing I have had it quite dome time"
Výhody: "Even though we flew through turbulances the crew was able to manage their tasks. Plus beautiful stewardess."
Výhody: "This was a very short flight. They gave you a great little snack and drink. Was a very smooth flight and the crew were very friendly and welcoming."
Nevýhody: "Could not check in online because the system was down."
Nevýhody: "very small seats"
Výhody: "Crew very courteous as usual"
Nevýhody: "Lately all Swiss flights I have taken are late. This last one was 1 hour late. No more sandwich is offered, or even chips or peanuts. The only drink available for free was a glass of water! Not even a small bottle!! Bye bye Swiss service!"
Výhody: "The buttered pretzel was nice, and different."
Nevýhody: "The plane seats are closely spaced. I'm not heavy but am tall, so the row spacing isn't the best. The cattle call boarding is not desirable. Would prefer zone boarding."
Výhody: "Loved the warm and very delicious quiche, thank you!"
Výhody: "The length of the flight"
Nevýhody: "3 of our 5 suitcases were out of luck to make it.. they damaged our 2 new luggages and the third one.. we only realized at home... now I have to deal with that too so I will be with Swiss on my mind for a while.. never again!!!"
Nevýhody: "I couldn’t take it. To travel to pass through Canada you need a Visa"
Výhody: "Very professional!"
Výhody: "Four economy short-hauls in two days: That extra tad legroom (A321, A320, CS100) Planes are very clean Good quality snacks Great staff"
Výhody: "Very friendly crew, good legroom in economy, excellent meals."
Výhody: "Super service, nice crew. On time and flawless baggage transfer to my final destination. Could not be more pleasant experience. I would recommend travel with Swiss to all travelers. Thank you"
Výhody: "Crew was courteous."
Výhody: "On time departure; easy flight; seating was spacious"
Nevýhody: "The extra charge for a bag!!!!!!!!!!! Would rather fly Southwest or Jet Blue or others that allow a mid size carry on"
Nevýhody: "I did not like they were so strict with the carry on luggage and stopped us at the TSA"
Výhody: "Professional crew"
Výhody: "Outstanding service. Friendly flight attendants."
Výhody: "It was a good short flight, with good service"
Nevýhody: "Booked four flights from Zurich to Prague, but plans changed. No way to get a refund or cancellation although I tried two weeks beforehand. Disappointing to say the least."
Výhody: "Crew and people were fantastic!"
Nevýhody: "LONG lines again. No luggage even with a 4 hour layover"
Výhody: "I love everything. The aircraft was spacious and clean. The crew excellent and the food very good."
Nevýhody: "I wouldn't say didn't like something but we had to wait 40 min over the time we were suppose to take off. And this is notbody s fault but it was ind of long..."
Výhody: "punctual and friendly enough staff."
Nevýhody: "entertainment and food options were poor and because of the long haul flight once we had a first round of service it was then self serve. I was in a window seat - cld not wake the people beside me and getting up to get water was difficult. Pushed the call button to be told that I cld get it myself!"
Výhody: "Good crew and clean plane"
Výhody: "Food was decent and flight crew friendly."
Nevýhody: "Very bright light in hallway stayed on for entire red eye making it impossible to sleep."
Nevýhody: "The seats are too close together front to back. It's torture if you are six feet tall and the person in front of you put the seat in the back position for 8 hours."
Výhody: "Everything ran like clockwork"
Výhody: "Even though the flight felt like forever, the cabin crew did such a wonderful job at making us all feel comfortable. The food selection was great and the fact that the staff was approachable was also a great plus. Will definitely fly again using Swiss air. Thank you"
Výhody: "The staff was helpful and professional and kind. The equipment was new and clean. The flight was on-time and uneventful. I would fly this airline again any day of the week."
Nevýhody: "The entertainment screen was difficult to see when the person in front of me reclined because the screen was not perpendicular to my line of vision. I survived based on the other qualities of the flight."
Výhody: "Food & beverage, onboard entertainment and beauty product in the bathroom was good."
Nevýhody: "Service was okay and the seats were horribly uncomfortable. Not what I remember from Swiss when I use to fly constantly with them 2 years ago. Also, I was singled out by the crew at the gate and pulled aside. Racially profiling at its finest."
Výhody: "non stop food was a great distraction from being on plane so long. Loved blanket and pillow and having own TV. Service was constant and the crew were so wonderful! I would be delighted to fly swiss air again."
Nevýhody: "Boarding was unorganized but I am sure that is no fault of your own."
Výhody: "I cannot check in online for us flights so I need to get my seat at the check in. I am flying with swiss every month between Zürich and New York but a lot of Ines I get a shitty seat even if I am silver status As a frequent flyer I expect a priority handling which is not the case . No upgrade poaaibility due to wrong booking class (even if flights are very expensive) if this continues to go that way I will change airline alliance This is more a miles and more issue but it is really annoying me in a way that I really consider changin"
Výhody: "Nice flight attendants. Clean planes."
Nevýhody: "Seat pitch too small-no room. Food was not good. Outdated entertainment movies"
Výhody: "No delays. Good boarding *but I have Senator status so I bypass lines). Food good even on short flight"
Výhody: "Attendants were cordial"
Nevýhody: "There was no organized boarding of coach passengers. There was sufficient food provided but overall quality was marginal."
Výhody: "The whole trip was handled extremely well. First time we've done 12 hrs straight in the air. They made the experience seem like it was much less. Will fly that airline again."
Nevýhody: "Seat too small, no room, will never fly Swiss again. This was an 11 hour flight and I need more space and comfort."
Výhody: "Seat spacing better on the short flight than the long flight -- where is the Swiss logical thinking ---- apparently this is a myth"
Nevýhody: "Swiss boarding is a Charlie Foxtrot"
Výhody: "Brand new plane, with ultra modern seating. We had a lot of room."
Nevýhody: "We sat in the plane for 40 minutes before takeoff"
Výhody: "Upgraded to business, new 777 plane, good snack"
Nevýhody: "No headphones"
Výhody: "Bad inedible food and no leg room, and I am small."
Výhody: "That I was going to Florence."
Nevýhody: "The food. Very artificial in its appearance and flavor. And that I was so tired from not being able to sleep during the extremely uncomfortable overnight flight from Boston to Zurich."
Výhody: "Seats were too small. Sound and controls for movie were bad."
Very happy with my flight
Výhody: "Staff was extremely nice and helpful"
Výhody: "Service was good. Flight attendants were friendly"
Nevýhody: "The departure area at terminal 1 YYZ was crowded and not the most comfortable experience"
Výhody: "Even though it was economy class, I was able to sleep because it was very comfortable."
Nevýhody: "Not sure, I slept the whole flight."
Výhody: "Nothing. It didn't happen."
Nevýhody: "Flight to Frankfurt from Denver could have been on time so we would've made this flight to Prague."
Výhody: "The crew was great. Very friendly and provided excellent services. I was surprised that they serve food (a cheese sandwich) and drinks for a 40 mins flight. That would have never happened in the US"
Nevýhody: "We had to take a bus to get to the airplane from the terminal, which was no big deal. The bus driver was a little rough though."
Výhody: "I have never been treated so poorly by counter people in my life!"
Nevýhody: "After 2 hour delay, the flight was cancelled. NO ONE helped to find another flight. After waiting in line for 2 hours, the ticket agent handed me a card and said I had to call the 800 number. The person on the phone said I had to talk to ticket agent to go standby on a flight to Munich and the ticket agent told me I had to call. I was caught in a loop and no one helped. Then when it became apparent I wasn't getting out that night I was informed that there were no hotel vouchers and I would have to find my own hotel! After searching for an hour for a hotel (all were sold out in Boston) I called a friend who lives outside of Boston. No one gave me a taxi voucher because it was not to a hotel. LUFTHANSA customer service is the WORST!!!!!!!!"
Nevýhody: "We were able to upgrade to a business class seat (row 1) just 2 days before the flight since we had put in a bid a month before to do so if it was accepted. Honestly, the seat DID NOT EVEN RECLINE, NOR DID IT FEEL VERY SPACIOUS! I felt very taken advantage of to only have access to that part of the plane giving us more leg room for $200 upgrade for each seat. When does a Business Class seat NOT recline??? At least my flight attendant was kind enough suggesting that I let the airline know about my unhappy experience."
Výhody: "Once again the crew was great and helped me find a place to stow my carry on since I was in the emergency row. The snack was also very tasty."
Nevýhody: "The flight was delayed several times and we were kept waiting at the gate without knowing when exactly we will leave."
Nevýhody: "We were advised upon check in online that we could check in but if we needed additional carry on items (1 was free) we had to pay a secondary fee. When attempting to do that online we were unable to, even though it showed the price to do so online was cheaper than the price at the gate. They made us fully check these bags once we got there and we had to pay $40 instead of the 15 or so it stated online. We had to be shuttled to the aircraft and had to wait because the first bus was closed by the operator. We had to wait until the second round for the bus to come back. During the flight the pilot did not mention any turbulence however during the entirety of the flight, including leading up to the landing of the plane, we experienced extreme rocking of the plane back and forth ( I’m aware that this does occur during landings while loosing elevation but this was an extreme case of that) and caused my colleague to get motion sickness which neither of us ever get on flights. I am very dissatisfied with this flight and operations of the airline company."
Nevýhody: "I have been transatlantic for forty years on various carriers. Without a doubt this was my worst flying experience ever."
Výhody: "The crew was very pleasant and professional"
Výhody: "Flight crew was friendly and attentive. Airplane had good amenities. On time and smooth takeoff and landing."
Nevýhody: "To whom it may concern I had booked flight from Casablanca to Chicago via Frankfurt , on May 6th , by Lufthansa, two hours before the flight , at the counter in CMN , they notified me , that the flight , is over booked , and I can’t catch this flight , and they offered me different difficult options, , till the flight boarded , they offered me one of the most inconvenient flights , and reward me some amount , in this case : I missed my flight which accordingly , lose my appointment , and lose my business. I frustrated with this decision at late hours . I asked full consideration of all the difficulty situation and the turbles they put me ."
Výhody: "everything about this airline always amazing. Great service well thought out, friendly staff, everything happened as it was supposed to and I felt very cared for."
Nevýhody: "it was all great and professional."
Nevýhody: "Food wasn't the best but did honor my special diet request."
Nevýhody: "Had to take a United flight to a different destination. No compensation for something I had no control over. When I am at an airport and have the opportunity to catch an earlier flight you have room on, you charge me. When this kind of thing happens - I pay with my time. Sucks"
Výhody: "the fact that the flight arrived on time without delay and the gates were easy to locate."
Nevýhody: "How on earth did my i arrived lagos and only one out of my two bags showed up, i have to extend my stay in lagos and hoping my bag will come the next day, i have to pay $100 extra just to extend my one-night hotel booking to two nights. Someone really need to get fired, as i wasn't the only one with the same issue and it has been long going, i only hope my bag shows up"
Výhody: "everything was great"
Výhody: "Comfortable seats, good leg room, pleasant staff"
Nevýhody: "We were late arriving in Prague and then waiting for my luggage only to realise after waiting till the very last luggage THAT my luggage was left in Frankfurt and I didn’t get it til 21.00hrs - totally ruining my plans for my first night in Prague!!!!"
Výhody: "Easy boarding comfort seats"
Nevýhody: "No entertainment at all it is 2017 not from all countries but still need any kind of entertainment for a 3.20min flight"
Výhody: "Great crew. Leg room reminded me of old days flying comfort."
Nevýhody: "Flight was continually delayed, 15 by 15 minutes until 4 hours had elapsed."
Výhody: "Very friendly staff and food was delicious."
Nevýhody: "I had to run from Terninal A to Z to make this flight since our first flight was delayed arriving due to weather. As a result, my luggage didn't make it to my destination."
Výhody: "wasn't Lufthansa it was actually Singapore airlines they changed my flight and it was very good"
Nevýhody: "It was very good"
Výhody: "Great customer services, Very outstanding staff."
Výhody: "Flight left on time, crew as OK"
Nevýhody: "you'd. have to pay extra to check in luggage, not what you expect from Lufthansa. Though no problem for us, since we didn't need to check in any luggage."
Nevýhody: "The cabin got a little hot during the night and made it hard to be comfortable. Also, the seats lean pretty far back so I had little room in front of me when the person sitting in front of me leaned their seat all the way back."
Nevýhody: "Lufthansa never treats Prague as a destination almost always off stand, it never does this to a internal German flight always late arrival frustrating"
Nevýhody: "The second flight they board us then left us on the bus in the parking lot for 25 minutes breathing airplane fuel."
Výhody: "Very efficient, clean and comfortable."
Výhody: "the gate crew didn't care if there was chaos. no interaction with waiting passengers beyond those that queued up with direct questions. i'd liken the experience to herding cattle. customer service skills haven't been taught to these folks yet. if i were basing my lufthansa experience on this alone, i'd go out of my way to fly another airline next time. on the other hand, the people staffing the flight were extremely kind, professional, pleasant, personable. a much improved experience. so much so that i mentioned it to a few people once i got home. this crew has received more training on how to provide excellent service than the gate folks in frankfurt."
Nevýhody: "gate crew's attitude. it feels as though they are disdainful of the traveller. customer service matters. manage the boarding process. be nice about it."
Nevýhody: "The seat was getting pushed back"
Výhody: "When in the air crew attentive"
Nevýhody: "Late boarding after allowing priority customer to board, Crew then took ages to start to finish boarding and taxi , Plane sent to furtherest runway, Made little time up,"
Nevýhody: "Seating was incredibly uncomfortable and cramped. Legs were in pain after the flight. Not enough beverage service for such a long dlight."
Výhody: "TV & movie selection, food and drinks were great! staff was friendly and there seemed to be a bit more room between seats!"
Výhody: "Check-in was quick, only 4 parties ahead of me even though I arrived at the airport only 60 minutes prior to departure. Cleared security quickly too. Aircraft new and clean. Breakfast, excellent omelet, and crew extremely attentive to our needs- offering 2 drinks instead of other airlines which just give one and makes you feel that is all you deserve."
Nevýhody: "Couldn't have been better."
Výhody: "everything excellent overall"
Nevýhody: "I didn't like the service in the moroccan airport form the security and also the crew at the check in, they are very bad"
Výhody: "on time departure and arrival"
Nevýhody: "boarding, after preferred members and those needing help, was all one. that's a lot of people. ended up being fine since there was plenty of time, but sometimes, people in the aisles slow the process down. might be better to put the people at the back of the flight on first."
Nevýhody: "I never took this flight."
Nevýhody: "Boarding was in organizes."
Výhody: "Everything was totally fine but nothing was noteworthy."
Nevýhody: "Plane was a little old and uncomfortable."
Výhody: "Great crew, smooth flight, enough leg room, but no reclining seats"
Nevýhody: "No exaggeration: The crew rolled a beverage cart in front of the restroom while I was in there. I couldn't leave for about 4 minutes The food made me vomit. That's why I was in the restroom when they blocked me in My headset jack was broken. 500 movies aren't worth anything if I can't hear them"
Výhody: "Plane, amenities, crew, flight...all 5 *s"
Nevýhody: "Travelers should be aware getting around that terminal is counterintuitive and not efficient at all....Gate was crowded and confused....I don't understand the point if it's design....also not the place to exchange money...use ATM's"
Výhody: "Efficient, early check in and seat selection was simple and done from home. Got to the airport early which is unusual for me but everything went smoothly and was relatively low stress."
Výhody: "Flights were not full, very nice! Entertainment system was vast and the quality was great, brand new movies and shows."
Nevýhody: "More than one type of beer please, I was economy class so comfort will always me just ok, nothing to really be done there"
Výhody: "great attitude from the crew"
Nevýhody: "food was just ok"
Always exceptional service
Nevýhody: "Boarding was a disaster as my companion was selected for random search which held us up as there was no urgency to process us. Then there was no sign for where we should go since upper deck on 747 so we went in "economy" line as indicated on ticket and then was sent to correct line when we got to the front, wasting more time. The seatrs were the most uncomfortable I have ever beeon on for a long flight. I also paid extra to be in the exit row, to have people constantly congregating in front of us.The food was also mediocre."
Výhody: "The seats were bigger across the shoulder area and had more padding than some other budget airlines."
Nevýhody: "Wish there was more elbow room in the seat. I am a big guy and I was having to squish myself so as to not interfere with my neighbor"
Nevýhody: "We didn’t travel to Detroit... we were re-routed 3 times and our luggage is lost, some really helpful ppl along the way (thankfully) and some really crummy ppl too... no in between... still not to our destination"
Nevýhody: "Entertainment worked sporadically"
Výhody: "Crew was solicitous."
Nevýhody: "They didn't seat a couple with a baby together which put me in the unpleasant place of being asked to give up my bulkhead seat for a window seat."
Výhody: "Had decent room space seats comfortable"
Nevýhody: "My luggage could have arrived for a start"
Nevýhody: "Seat was super uncomfortable. Could not fit in my legs at all, could not recline it enough. Maybe sufficient for a one hour flight, definitely not on an intercontinental flight."
Výhody: "Entire trip was easy and comfortable."
Nevýhody: "they lost our luggage very inconvenient"
Nevýhody: "Not much legroom."
Výhody: "It was a nice plane and boarding was well organized."
Nevýhody: "I was assigned a middle seat, if not for that I would have given a higher rating."
Výhody: "Flight attendant Ms. Sophie Picard made every extra effort to try to find a meal when they had run out of Business Class meals. She made up for the uncomfortable seating in Business Class."
Nevýhody: "Business class seating on the AirBus 318 is very cramped."
Výhody: "Food and wine was very good. Music selection was excellent."
Nevýhody: "Not enough leg room."
Výhody: "Modern aircraft with power, big screens etc"
Nevýhody: "Teenage crew, poor service (not even water brought on request, all "self service" at back of flight, and not being allowed a second drink with dinner), poor language skills (crew not very helpful when 2 hour delay meant I could miss connecting flight, suggesting I "walk fast")."
Nevýhody: "Entertainment screen did not work; in neighboring seat it could not be switched off when we wanted to sleep; sourly employees everywhere (re-booking counter an exception); food close not being edible and cold; I forgot my watch on when going through security in the Air France terminal; when I started to say "sorry" I was yelled at by the screener who said that she will do the talking; she sent me back through the scanner twice without my watch, then once more with the carry-on and made sure that I went to the end of a very long line to wait for another screening rather than having me just go through the scanner without my watch. Needless to say, there was nothing else suspicious about me once the watch was removed. Eager to exercise her power, the security person did not seem to consider that she slowed down a long line of people waiting to be screened. I should add that I am 73 yrs old grey haired female who has traveled a lot both for pleasure and business during my entire life, often to some difficult places and that I do not argue with or provoke those in power in a situation like this. The yelling and the sending me repeatedly through the scanner, which did not beep once the watch was removed, was beyond anything I had experienced anywhere else. The sending me to the very end of the line seemed outright spiteful. (I did miss the plane connection.)"
Nevýhody: "I didn’t have time to make it through customs. Missed my flight"
Výhody: "If the flight would have leave in time we would receive our luggage in time"
Nevýhody: "Staff where so unhelpful that I missed my flight and then refused to offer any assistance as to how I could remedy this situation. This cost me over €180 which is a weeks food and stay for me. Don't fly with these guys or with air Croatia."
Výhody: "Crew was very nice and the plane was clean and comfortable"
Nevýhody: "Worse food I ever had on a flight ( a small bowl of lentils and some bread) Movie selection was poor, although not a big deal"
Výhody: "I liked the crew, they were professional and tried their best"
Nevýhody: "The flight was a chartered flight . Air France informed us that due to cabin crew shortage they couldn't operate an air france flight and hence they hired Air Belgium. Whilst the crew were nice , the actual plane was old and creaky. It wasn't up to the standards expected of Air France. They could have done better in getting a plane up to standard. A lot of the passengers were disappointed ."
Výhody: "The plane arrived in New York smoothly"
Nevýhody: "They lost my luggage and have no information as to where it is. It has been 3 days and no Information. There was only one meal for the flight and alcoholic beverages were not included."
Výhody: "Yelling, cheering and literally rolling in the aisle made for a really annoying flight"
Nevýhody: "Infusions bad behavior. Also, flight number was changed and AF. Was understaffed to handle questions on squirrelly luggage check."
Výhody: "Sometimes you get surprised, with this specific flight, we had an excellent young and perfect cabin crew. Thanks, Joon!"
Výhody: "The crew took care with calm and kindness of a man in deep distress and erratic behavior. Impressive. More generally , the crew showed respect and attention to all passengers. Not frequent."
Výhody: "This is what happens when you get roped in by a low price."
Nevýhody: "Disorganization which led to not being able to pre-purchase baggage. Then bad info at airport which led to multiple trips through security trying to make weight on a bag that should have been checked but was told didn't need to. Ended up missing flight, having to rebook at full fare and no one knows where the bag that was checked is. STAY AWAY!"
Výhody: "It was on time and the crew was good"
Nevýhody: "The food wasnt upto the mark"
Nevýhody: "only there were del;ay at JFK"
Výhody: "Airplane staff were good"
Výhody: "Párizs Budapest kb 1 óra késés műszaki hiba miatt. egyébként minden rendbe volt."
Výhody: "Boarding was very efficient"
Nevýhody: "Losing my luggage after checking it at the gate when volunteers were needed."
Nevýhody: "Everything. AF changed seats without authorization or notification, separating a mother from her 3 year old daughter. Their entire attitude was "nothing to be done, now board plane and leave" no compensation was offered, nothing done to remedy their mistake or rude behavior and treatment"
Výhody: "Efficient check-in."
Nevýhody: "It was raining in Prague so I can understand that luggage is going to get wet. But when we opened our luggage at least half of our clothes were wet. It would seem that the luggage sat out for quite a while prior to departure for that much soaking of clothes. Fortunately we are staying in Paris for a few days and can get our clothes dried out."
Výhody: "The flight crew and flights itself were great."
Nevýhody: "I was told the wrong flight time, wrong terminal, wrong gate, and wrong airline. I couldn't check-in online. It was horribly inconvenient and I nearly missed the flight. We got there with 5 minutes until the doors closed."
Výhody: "I had a choice of movies, games and music that was very appealing. My concerns about not receiving the correct meal was handled professionally and promptly during the flight. I was surprised they couldn't discover I only ordered it for the second leg of my flight."
Nevýhody: "Being placed into a window seat at 6' 5". Although I opted for general seating rather than paying for a extra leg room which is out of my budget. Not getting an aisle seat was disturbing at my height. Then there was the guy in front of me not willing to forego putting his seat back on my knees for over half the flight. It would be nice if the seat assignments for general boarding considered the height of the person being assigned."
Výhody: "The crew was very comfortable speaking two languages and friendly. They also had air conditioning! This was great because it was strangely hot in Paris and we were sweating profusely. And our last air france experience we were so hot and it was aweful. Even though it was like an hour and a half flight they still served us sandwiches ,really good."
Výhody: "The lounge is great, however the food is substandard to nearly every other lounge that I have used."
Nevýhody: "The food on the plane is even worse, The staff were ok but not overly going out of their way to help with any issues, also they could at least pretend to smile."
Výhody: "It was as expected."
Nevýhody: "Boarding was a bit tedious because we had to first board a bus to take us to the airplane."
Výhody: "The fast boarding."
Nevýhody: "The long wait without the air conditioning until our slot in the takeoff list became available."
Výhody: "The food, the facilities, the seat, everything."
Výhody: "Friendly crew; comfort; punctuation. Fast boarding"
Nevýhody: "Simple food - very small amounts. No entertainment."
Výhody: "Although plane was full staff moved us through quickly"
Výhody: "The crew were pleasant and most served with a smile. When I was at the back to stretch my legs, one of the crew asked if I wanted coffee or tea since I was not able to get some sleep during the long flight."
Nevýhody: "I thought the seat seems a bit short but the leg room is ok."
Výhody: "The seats were comfortable."
Nevýhody: "The bag did not arrive. It stayed in Paris even though my first flight was on time. Connecting at CDG was a negative experience. Not enough time and unfriendly staff at the security check."
Výhody: "Great service by attendants Spoiled us with food"
Nevýhody: "Not easy to find reader boards at Paris airport. Also security almost made us not make connection"
Výhody: "should let first board passenger in rear rows and not everybody together."
Výhody: "Smiling, quick, courteous"
Nevýhody: "Had to pee right after turbulence no time for bathroom"
Výhody: "Comfortable, crew were fabulous. Food was fine. Champagne and they filled my water bottle happily!"
Výhody: "Due to delay in flight of amost 2 hrs, the in flight staff was kind enough to offer drinks and snacks while the passengers were waiting in the plane."
Nevýhody: "Terrible communication by the staff on the cause of delay. Also once we landed in Paris, the ground staff was not aware whether all the luggage has landed or not."
They need to improve the breakfast.
Super easy process, make sure to check in on time, remember most airport is electronic so be prepared to navigate that, super short flight, no real time for drinks or snacks. Have your SpTH forms with barcode handy.
Nevýhody: "When you book BA and end up with Iberia, that’s definitely not what you want..."
Výhody: "La atención del crew en el avión"
Nevýhody: "Aunque Sean viajes cortos ofrecer almenos bebidas"
Nevýhody: "Not having to wait in the hot line. It is terrible that you cannot pick any seat if you buy economy. And the economy seats are tiny!!! The rate for checking in baggage is more expensive than other airlines. Food was terrible: both for dinner and breakfast had plane awful sandwiches . Not traveling iberia again"
Výhody: "Comfy seat."
Nevýhody: "The flight was delayed for more than an hour"
Výhody: "Arriving ahead of time"
Nevýhody: "Too hot in the plane"
Nevýhody: "Good connection in Madrid and nice flight to Malaga. It was a long walk to get to the connection"
Výhody: "The crew was amazing.The seats weren't bad but not super comfortable."
Nevýhody: "The kosher food was excellent and delicious but cold.Our only complaint was that the boss of the crew laughing and making lots of noise when people were trying to sleep.It was great to see people so happy but not during sleep time.I loved the crew.They were very warm and friendly.Boarding was excell"
Nevýhody: "Gbhbhfhyhyugfrrfffffgggffccxccccvvgfcvgvggbbvvgcvvv. B"
Výhody: "Iberia airlines is a disaster"
Výhody: "On time overall, no delays"
Nevýhody: "Boarding was awful and no food at all, it is a 3 hour flight and not cheap but even water cost"
Výhody: "That's the only good thing."
Nevýhody: "Mediocre food, flight attendants were cold and unhelpful. I never heard of 90% of the entertainment offered, and the rest were really old. Bring your own entertainment, and a charging cable. In fact, bring everything you think you will need, water, food, Tylenol for the headache you will definitely have by the end of his flight. No one has any interest in being helpful or making your flight Pleasant."
Výhody: "Not full, attendants went out of way to accommodate seating requests"
Nevýhody: "I bought my tkts a moth ago. And when arrived to VLC airport i have no seat ans they put me on STB. NOT GOOD /("
Výhody: "They made up time on the flight"
Nevýhody: "This was already a makeup flight and it wasn’t efficient enough to help me"
Výhody: "Saving grace: movie selection much better than expected. Food a bit better than expected (in the world of airline food). Crew capable & nice enough. We got to our destination on time, so at least there’s that."
Nevýhody: "Boarding @ JFK was a joke. That part of airport is currently under construction, so massive # of ppl & not enough room for everyone. Once on plane, all reasonably good until we reached altitude & settled in for the evening. At that point, for some reason the heat came on between rows 39 & 46 (we were in row 45) & was on all. night. long. on an overnight flight. Crew was baffled & didn’t know how to fix. I was melting & miserable — impossible to sleep. Cramped, basic economy seats. Awful experience."
Výhody: "I found the flight to be about average for an economy flight"
Nevýhody: "I did not like that we had our luggage split in layover had to come Out of airport just to get it"
Nevýhody: "The plane was too cold. It doesn't matter they give you a blanket it's uncomfortable and a waste of energy"
Výhody: "First time experience with Iberia. Very comfortable, friendly & good service."
Nevýhody: "Layovers are what makes the flight bad."
Výhody: "Crew for business class was much better than Economy, Nice menu."
Nevýhody: "No entertainment, I know is a short flight but still there should be at least an internal wifi with movies to be seen on PAX devices."
Výhody: "More spacious than the flight to Madrid. Good was fresher good entertainment system."
Nevýhody: "Seats were a bit hard."
Výhody: "The screens on a dozen seats just failed a few hours in - engineering issue. And breakfast was a cold pretzel. Food gets let’s generous on BA all the time. The crew were lovely."
Nevýhody: "A 2330 Flight ran significantly late with a passenger delay and then de-icing. The repeated assurances of “a 10 minute or so delay” were obviously not correct. Takeoff close to 0100 was followed by drinks AND then food - my vote would be neither. Please oh please just let us sleep."
Nevýhody: "Iberia lost one of our bags and also broke our stroller"
Výhody: "Check-in was good, no queues. I arrived about four hours before scheduled departure time and check-in had been open already for an hour. In Mexico City Airport I had missed a flight three days earlier as I'd been observing the departure screens and they'd failed to update the status of my aircraft: this time I was informed of the gate at check-in. Flight was on time and didn't do anything scary. I was lucky as my neighbour found another free seat so left me with more room."
Nevýhody: "I've found Iberia to be uncaring. This flight was much the same. The food and drink service was cheap, and I felt the attendants didn't feel like they had to try to give good service. The new entertainment screens kept coming on, and I kept turning them off as I wished to sleep. Eventually I discovered they were being triggered by the electrostatic charge on the pillows that I was rearranging."
Výhody: "The color that crew members wear"
Nevýhody: "I arrived 2 hr.30 min and regardless of having bought my ticket long time ago, October, I was placed standby because an overbooking of the plane. The agent in the counter claimed that they could do that because was "legal to overbook". One of the agents at the gate when I went to get my seat indicated that I paid for a "cheap ticket" and that I should take whatever seat they have left. I was given 46E. I was thrown my food on my table. I asked for the pasta option because I do not eat beef. She said: "That's what we have, we do not have more food. You are flying economy class". I was mistreated badly."
Výhody: "Seat comfort entertainment and food"
Výhody: "It wAs on time"
Výhody: "Crew very nice"
Nevýhody: "Food terrible."
Výhody: "Nice crew and good landing"
Nevýhody: "We paid extra to sit in Economy * I am 6-3, wife 5-4 and neither had any leg room We were sitting in 2 seats by themselves. It was an endurance contest to make it through the flight. I will never fly Iberian Airlines again. It was terrible!!!"
Výhody: "Aircraft is comfortable (A340-600)"
Nevýhody: "One of the flight attendants was rude."
Výhody: "the AC worked. the last flight had warm air from the vents"
Nevýhody: "flight was delayed 3 hours to begin with.. it was unorganized....no apology was given whatsoever.. plane was a bit uncomfortable. flight crew looked unhappy..I like to see people smile."
Výhody: "Almost nothing!!"
Nevýhody: "Worst flight I've had ever. Plane was badly maintained. No soap in toilet and faucet did not work. Seats were extremely uncomfortable and absolutely no leg room (I'm not tall, only 5'10") The steward and stewardess talked with each other the entire time very loudly. The entire plane could hear. They laughed and giggled. Several people asked them to stop so people could sleep. It's a job not a date!"
Výhody: "Legroom and cabin crew"
Nevýhody: "Very bad check-in, families have priority...also if they have 16 years old "kids". They couldn't print the boarding pass for the connecting flight, no water, no coffee, dirty plane, my baggage arrived destroyed (open in half), they promised to ship it the day after and it was a lie."
Nevýhody: "1 hour delay upon arrival die to no available gates"
Nevýhody: "My ticket said operated by British Airways so after an hour of standing in line - why there were two agents baffles me-- I was told to go stand in the Iberia one. I went to a kiosk and it didn't recognize my flight, so I finally got ahold of someone. The night before I was unable to check in because their site had crashed, so there was no way for me to know where to go."
Výhody: "Super quick boarding"
Nevýhody: "Have to pay for water & coffee, etc."
Nevýhody: "my bag was lost"
Výhody: "not budget airline"
Nevýhody: "nothing different with budget airline, small seat, paid food and seat..."
Výhody: "The movie selection was okay. The plane didn't crash. Our luggage arrived safely."
Nevýhody: "The boarding process was disorganized and took very very long. Thus we left late. The crew wasn't particularly attentive. We were given seats in the last row and couldn't recline at all for the long flight. Since we booked our seats over six or seven months ago this was a disappointment. Because we were in the last row we got the food last. It wasn't particularly tasty. There was no choice in food. They just dropped some beef dish on or trays. The woman ahead was a vegetarian. The flight attendant told her her only option was to eat peanuts. Extra water was never offered. The breakfast sandwich with ham and cheese was inedible. It was cold and tasteless and difficult to chew. I've been on about 30 international flights. This was one of the three worst ever."
Nevýhody: "Space between seats too small, the food was not good."
Výhody: "Check in was easy. I received an email form the airline tell me where to go for my connection."
Nevýhody: "Very impatient flight attendant. She was really rude to me. Seats were very uncomfortable. The flight was held on the tarmac both departing and arriving to JFK. Botj creating a delay."
Výhody: "The attendants/crew were kind and efficient"
Nevýhody: "worst seat on the plane. Off center from the isle. Off center tv. drop down table not available due to interference with service carts. Bumped into often by everyone that passes. Next to the bathrooms. 8+ hours of extraordinarily uncomfortable travel. I am 5'4 110 and fit easily in small spaces"
Výhody: "The flight overall was very comfortable and the crew were very accommodating and attentive."
Nevýhody: "About halfway through the flight got diverted to drop off a critically ill passenger, so instead of it being an 11 hour flight, it was a 16.5 hour flight. Not anyone's fault, but still incredibly inconvenient."
Special food order was not fulfilled Plane was not ready and passengers were kept on bus for a long period
Excellent experience, will fly with them again…🙃
Výhody: "Food service was very good - and the crew kept going even after we hit turbulence. I'd already been served, but I know from past experience with other airlines that there's nothing worse than smelling the hot food and being told that service is being discontinued,,,,while you're now hungry"
Nevýhody: "Lisbon airport was stressful, perhaps more guidance before releasing us into the melee. I found an Air Portugal email about Lisbon Airport just now"
Výhody: "The crew was attentive but only on the basic standard service."
Nevýhody: "I truly love that there are very few travelers. Also, I went through a lot getting to have done a covid test in order to travel, no one asked for it! Also when filling the custom forms they could have been and explain that one paper form was enough for a whole family"
Výhody: "The lady checking me in was nice"
Nevýhody: "Items were stolen from my bag"
Výhody: "Everything. Flying First class is the only way to fly"
Výhody: "Efficient check in and polite crew."
Výhody: "Only the on board crew lived up to Tap's normal standard"
Nevýhody: "Boarding chaotic in Copenhagen. Food very poor this time"
Výhody: "We missed the flight by five minutes do to our connecting flight being late. We had mechanical issues, weather delays and an aborted landing in Miami."
Nevýhody: "Tap would not roll us over for the next day. We had executive tickets in business class. They wanted 3000.00 dollars each for the flight."
Výhody: "The food and service during the flight was great. Enjoyed the meals and they offered drinks frequently. Complementary wine is also a big plus compared to other airlines."
Nevýhody: "The luggage situation. We were very annoyed that we didn’t get a carry on bag and had to pay $92 each for every checked bag. I travel frequently and have never experienced this with another airline."
Nevýhody: "Flight was so delayed we missed our connection."
Výhody: "The crew was kind and the flight ok. They wanted to charge me 120.00 USD for my one bag checked ONE WAY. 240.00 USD round trip for one checked bag!!!!! On their website it clearly states one free checked bag for ALL FLIGHTS xcept “discount” fares. No way to prove I purchased “basic”"
Nevýhody: "They lied. The website does not clearly state that you will be CHARGED FOR CHECKED BAGS. Warning!!"
Výhody: "I flew business class - very good seats. TAP also flies an older plane on this route- not fully reclining"
Nevýhody: "Boarding process too slow and delayed. Soup, always appreciated was lukewarm"
Výhody: "Smooth flight, easy boarding."
Nevýhody: "My bags cost more than the flight. Long line at Pasport check."
Nevýhody: "Delayed! Got home around 3am. This shouldnt be like this. Precautions need to be taken."
Výhody: "Overhead luggage space"
Výhody: "Excellent landing, adequate number of attendents, food served, wide aisles"
Nevýhody: "I would not do Nee as well ll for the twwwo plus hour flight. If the center seat was occupied as there simply was no space for my knees."
Nevýhody: "At checkin in Miami, Agent at the counter was utmost arrogant with no customer skills whatsoever, lack of manners, the whole counter operated like some bad dream circus. Luggage fee you learn about at checkin is the cheapest scam ever!"
Nevýhody: "Our tickets were economy class Y for all of our flights, and we each checked a bag free on the outbound trip. But, returning we had to pay 170 euros for our 2 checked (1 each) bags. TAP (Air Portugal) in Toulouse said our outbound flights were "Basic" fares while our return flights were "Discounted" fares. Discounted fares do not include checked bags while Basic fares include 1 free checked bag. We paid $3,106.36 for the round trip for both of us, which hardly seems like a discounted fare, before paying an additional 170 euros on the return flight. I will be looking into filing a Class Action suit trying to recover all overcharges on behalf of all passengers."
Výhody: "You can charge your devices (only in one plains from London to Portugal)"
Nevýhody: "Cabin crew were far from welcoming when dealing with the African passengers (including me though I'm Spanish) the food was a disgrace On a 5 hour flight to Accra there was no entrainment, the chairs were incredibly uncomfortable and you could not even charge your devices... The food arrive way too early. I believe the airline has put less of an effort on these planes due to the nature of the passengers... I have been traveling for 20 years and I never felt so disappointed by an airline... I will not use this airline ever again"
Výhody: "The food was good"
Nevýhody: "This flight never indicated that there would be an additional charge for baggage. It cost me $400 extra dollars. The service for the airline was terrible and the layovers were horrible."
Nevýhody: "No cnn or fox news in English"
Výhody: "No issues or service challenges I could think of. Friendly. Helpful."
Nevýhody: "Seats were a bit hard and not a lot of legroom. But. Not unexpected for the section/price. Shorter flight made this bearable. Interior looked dated. Though, it is an A319."
Výhody: "The crew was very king"
Nevýhody: "the seats were very uncomfortable because the backs were not adjustable"
Nevýhody: "We left 45 minutes late for a 3 am flight. In the middle of the night the priority is sleeping but we were awakened for food service at 5 am. Worst breakfast I’ve ever had too."
Výhody: "Flight was great"
Nevýhody: "Had to pay extra for my only bag! Didn’t know it wasn’t in the coat of the ticket"
Výhody: "Seats were nice in the front half of the plane."
Nevýhody: "Checked bag costs are 90USD which is way to high. No meal selection. One choice offered and it was a weird flavor."
Nevýhody: "The space/seat size was very limited"
Výhody: "No power @ seats. No Internet, no spirits just wine and beer. seats are not padded enough for 7 hour flight.. Old equip."
Výhody: "The crew and the service."
Nevýhody: "The food - horrible... My TV did not work the entire trip."
Nevýhody: "No vegetarian option The last seats mean can't lean backwards when someone in front goes backwards :("
Výhody: "Seats were comfortable with plenty of room between you and the seat in front of you. Huge plane. Very nice."
Nevýhody: "My video screen did not have English available"
Výhody: "Plane was delayed. Crew made no effort to keep us informed. Had to stand in the hot sun for almost an hour."
Výhody: "The trip was perfect. My bag does not think the same way."
Nevýhody: "Everything was perfect until I receive my bag and notice that two (2) items were missing: my snorkeling face mask, and my camera's tripod. Who is responsible for this? How can I be happy with this?"
Výhody: "Crew and food"
Nevýhody: "The whole flight, TAP decided to use low cost aircrafts to do long distance flights ..... very poor. Far too much Discomfort no entertainment at all."
Výhody: "This was a small airplane and a very quick flight. It was pretty standard as a whole."
Nevýhody: "They cancelled the flight, losted the baggage and couldn't help to resolve the problem. They also lied about the flight they wanted to replace to solve the problem which even didn't exist in their company. So, I will never ever take the flight from this compound again."
Výhody: "The punctuality"
Nevýhody: "The airplane was small for a 8-9 hours trip, the seat were super small, I'm not a big person and I was very uncomfortable in them, the crew wasn't very nice, the food was a mess the girl next to me was a vegan and they give her a cheese sandwich, entertainment didn't work well there were only 4 channels, comparing to AirEuropa very mediocre and awfull airplane, really I'm from Venezuela and even there the airplanes are better, not worthy the 600$ one way ticket I got."
Nevýhody: "Terrible TAP service. Missed my flight to no fault of my own and I was made to buy a new ticket. No changrs, no partial refund, couldn't even use my return ticket which I had to rebook too. Nice customer service !!!"
Nevýhody: "i could had something sweet, but it was ok anyway"
Výhody: "Crew were friendly, and the food and wine were good."
Nevýhody: "Almost not enough leg room to fit in the seat, boarding was a confusing process on both legs."
Výhody: "Comfortable plane, pleasent stewardesses, good tv's/entertainment options."
Nevýhody: "We flew out of Rome. Management at Rome airport told us their emplyee(s) were drunk! Unsafe flight! NEVER USE THIS AIRLINE- YOURE PUTTING YOUR LIFE AT RISK!"
Výhody: "The flight left later than expected because the boarding process didn't start till 5 minutes after the scheduled departure time. The service on the aircraft was very nice though"
Výhody: "The crew was nice and helpful"
Nevýhody: "The plane was very old, the screens to watch the TV were horrible, the resolution was very bad, you can't barely see anything. The choices or movies are very bad, and you cannot select when to start the movie. Some toilets did not have soap."
Výhody: "Very comfortable flight"
Nevýhody: "Sitting near a crying infant"