Crew was annoyed every time I asked something.
Nevýhody: "Seats were atrociously uncomfortable for a 6'1" man. Less than zero leg room due to ridiculously tight row spacing and non-reclining seatbacks. Had to attempt to cram in sideways - resulting in serious pain by the time the flight finally landed. Intercom system, especially from the captain, was painfully grating and loud. Boarding was extremely slow, in part because gate personnel made no effort whatsoever to police and enforce the four-group boarding process (premium - no carry-on - group A - group B). People boarded whenever they felt like it, many carrying on huge backpacks and multiple other pieces. Will definitely avoid TAP in future."
Výhody: "Average friendliness of crew, paying for extra leg room seat is a must"
Nevýhody: "Food with a taste, rather than dull"
Výhody: "Good airline, great service, boarding process, on time departure and arrival"
Nevýhody: "No complaints"
Výhody: "Good service, friendly staff and easy boarding process, good food and on time departure"
Nevýhody: "No complaints"
Nevýhody: "More organized boarding process"
Výhody: "The aircraft was relatively new and well appointed."
Nevýhody: "Service with a frown by half the staff. Took away headphones that I had stowed aside for a later time while taking a nap and gave it to another passenger - on a long haul business class flight. Poor service culture. Outbound flight was terrible. Six hour delay. No apologies. Rude telephone staff."
Nevýhody: "It took a long time to board the plane and there was literally no line at the boarding gate. When I mean there was no line, its not that there were no people, its that we stood grouped together, because there was not enough space for everyone, so no line could form. So people simply cut in front of each other and there was quite a bit of anger and tension.Once we were on board, and seated, they came through and provided a meal. However after about 3 hours, I wanted to get some water to take medicine and I pushed the call light to get the flight attendant to come over and it was literally 45 minutes before anyone came into the economy portion. All of the flight attendants were either in first class, or hiding somewhere else. As one point 5 call lights were on and no one came. My wife got up and started looking for someone and finally I got water to take my pills. Almost an hour after I hit the call button. When the flight attendant came, I asked her if it was possible to purchase a soda, crackers, or anything as my blood sugar was low. She said there is nothing available for purchase, and did not offer anything. The only help I received was from a fellow passenger who offered a candy bar. I can not believe that there was nothing the attendant could offer me. I was willing to pay 10 euros for a soda, and they still said no. That is unacceptable."
Výhody: "The crew was very professional and service minded"
Nevýhody: "The food was disgusting this time as well as the last time I traveled with TAP. The seats was uncomfortable and in leather like material witch made the seats very warm and sticky."
Výhody: "Crew was outstanding"
Nevýhody: "Do not sell flight you are not able to manage. Shame"
Výhody: "In flight crew is really nice and respectful, seats were comfortable, clean bathrooms, in flight entertainment is good."
Nevýhody: "Boarding at Lisbon airport was one of the worst experiences. Passengers were asked to line up at least 30 minutes before boarding started and it was hot in the terminal. As boarding started, passengers were split into groups by boarding zones...premium passengers boarded first as expected, then people with small bags. This is where the problem was because a group of four passengers who had one small bag (that could fit under seat) were allowed to go before passengers in boarding zones A/B. The whole idea is people who could fit bags under their seat would board first, but the tap team made a mess and allowed many passengers with large bags in as well. I was one of the last ones to be boarded and stranded on the line for over 40 minutes with my backpack...after traveling for a month and being delayed in Rome, last thing you want is stupid mistakes like this to cause you stress."
Nevýhody: "Delayed! Got home around 3am. This shouldnt be like this. Precautions need to be taken."
Nevýhody: "Switched planes both ways, changed my paid for seating. No notifications. Excess luggage charges. Would never recommend this airline."
Výhody: "Flight left approx. 20mins early, good service and efficient handling by crew."
Nevýhody: "At checkin in Miami, Agent at the counter was utmost arrogant with no customer skills whatsoever, lack of manners, the whole counter operated like some bad dream circus. Luggage fee you learn about at checkin is the cheapest scam ever!"
Výhody: "The staff was great, very friendly and helpful. Super accommodating. They had wonderful customer service."
Nevýhody: "The videos weren’t working, so we had no flight entertainment. I didn’t realize I had to pay $105 USD for my ONE 25 kg bag since it wasn’t on their website nor was I told at check-in. They called my name at the gate and told me I had to pay for it. The food wasn’t that great— my potato, or maybe yucca?, was rock hard, and the chicken needed a lot of salt. The seats didn’t decline that well, and the temperature was either freezing or really hot."
Výhody: "Comfortable chairs with foot support., friendly staff, good food and choice of entertainment."
Výhody: "Food snack was okay. Flight attendants were polite."
Nevýhody: "Gates were switched with no notification. Sat on the tarmac for 45 minutes before takeoff apparently waiting foR the little truck to tow us to the runway. The seats are incredibly short in length, zero room for a 6’3” person. I was terribly scrunched up and uncomfortable. Knees are raw from rubbing the back of the seat in front of me. I’ll be watching flights to be sure I never take this model of plane again or chooses another airline."
Nevýhody: "Lost luggage. Late arrival. Had to run."
Nevýhody: "Plane too small and doesn’t have the thing to charge my phone"
Výhody: "Flight was on time, crew very friendly, check in process easy"
Nevýhody: "Seats are very unconfortable and the space limited. baggage policy isn't very clear; I had to pay 20 extra euros for a checked bag"
Nevýhody: "Our flight leaving Boston was delayed by 2 hours due to a mechanical issue. So, we missed our connection in Lisbon to Venice (our final destination). We were rerouted from Lisbon to Rome and then to Venice, turning our 2 leg journey into a 3 leg flight. We were offered just 16 euros worth of food vouchers for our trouble. We asked for lounge access because missing our connection meant we had to cool our heels in the Lisbon airport for 3 hours until our flight to Rome took off. We were told we'd have to pay for the lounge! Then, our flight to Rome was delayed. We stood at the gate for 40 minutes past boarding time. No staff even announced that the plane was delayed or how long we should expect to wait. When we finally got to Rome, we had 10 minutes to make our connection to Venice. We lost an entire day in Venice."
Nevýhody: "Flight to LIS was delayed 2.5 hours, missed BCN flight. I was given a new flight, but boardng pass was canceled at gate. I'm stranded!"
Výhody: "There was good variety of films and food was decent."
Nevýhody: "(1) TAP has terrible customer service and support. Was told on check-in that flight did not include checked luggage which is bizzare/unreal for an international flight especially since I also paid to upgrade my ticket. Even in explaining to me the person on the phone was rude. This was very disappointing as I had such an amazing trip to end on this sour note. (2) The boarding process took forever. They made us line up about 45 minutes before we actually boarded. So we were all standing around as opposed to being seated in waiting area. We did not board until after our take-off time. (3) Seats were really tight, uncomfortable and don't recline much."
Výhody: "Both check ins (to and from Boston) the staff were rude. No information, just alot of speaking Portuguese to other staffers while my family and I stood there. The flight and crew were good, clean, kind and efficient."
Nevýhody: "There was a strike in Lisbon. Thousands of people trying to go through security and four people working the booths. Plus NO information. Just chaos, bad feelings and HOURS of standing in lines. Stressful. Will NEVER go to Lisbon again."
Nevýhody: "There were no power outlets"
Výhody: "Great service, great comfort, great food and early arrival"
Výhody: "Everything else was excellent."
Nevýhody: "There was no entertainment on this flight"
Nevýhody: "They cancelled the flight, losted the baggage and couldn't help to resolve the problem. They also lied about the flight they wanted to replace to solve the problem which even didn't exist in their company. So, I will never ever take the flight from this compound again."
Výhody: "Nice little snack, horrible coffee"
Výhody: "It was all ok"
Nevýhody: "I took 3 TAP flights while in Europe, and they were always late!"
Výhody: "Economy/coach leg room was better than expected"
Nevýhody: "shuttle bus delayed once passengers had boarded for transfer to plane and delayed release to plane once we arrived at the plane, perhaps due to a plane repair, but wasn't told what the issue was before boarding"
Výhody: "There was one male steward who was not friendly at all.....I felt he was giving me bad looks....I felt uncomfortable."
Výhody: "Very comfortable flight."
Výhody: "Food was excellent, and the cabin crew extremely nice and attentive. Amenities kit was adorable too!"
Nevýhody: "We were in first class, and no On Demand IFE!!! You do have a personal screen in the seatback, but they only play continual loop movies. For us, we started with one movie, but then due to technical difficulties, the crew had to reboot the entire system. So once it was back up and running, they switched the movie. And even that one didn't play through....apparently, at some point they determine its "bedtime" and turn off the IFE!! Crazy in this day and age!!! Also, the plane is old and REALLY worn. Lots of dirt, tired seats, yucky bathrooms, etc. This plane needs an overhaul!! No storage anywhere in the seats either, which was shocking. And the angle lay flat seats are certainly fantastic in comparison to Coach seats, but still hard to sleep and get comfortable."
Nevýhody: "Our tickets said our flight was at 11. We got to the airport two hours early but found out our flight was actually at 10 (they wouldn't let us to try to make it). The airline didn't take into account / adjust the local time when we booked. Multiple customers experienced the same issue. We had to buy tickets on another airline."
Výhody: "TAP and the personnel from TAP were fantastic."
Nevýhody: "The Dutch/KLM gate agents were horrible. I was treated rudely and unprofessionally."
Výhody: "very pleasant experience flying TAP. Baggage check was free, and for our international flight we had a top notch entertainment system in seat. Would definitely fly again!"
Výhody: "Easy check in and bag handling"
Výhody: "Crew was welcoming and service was great!"
Nevýhody: "i could had something sweet, but it was ok anyway"
Výhody: "They squeezed a meal into a 2 hour flight."
Nevýhody: "It did not included luggage cost which means i had to pay additional cost. You SHOULD state it in booking pages (NOT LINK). If i knew it i would never use TAP. I found direct flight, cheaper. I want you to pay back."
Výhody: "Crew were friendly, and the food and wine were good."
Nevýhody: "Almost not enough leg room to fit in the seat, boarding was a confusing process on both legs."
Nevýhody: "Being sat in a middle seat. With that being said, it was OK. No problems."
Výhody: "Everything about your flight was great , thank you . Definitely flying again with you"
Nevýhody: "Oph, I wish I had better things to say about this airline! The person who signed us in for our first flight did so as a "no show" (we didn't know this at the time). That flight was delayed (they didn't have enough room in the plane for luggage and were scrambling to put things below). Once we arrived in at our second location, we sprinted through the airport but arrived at our gate with 10 minutes to spare only to be told that the entire flight was full and that we were not able to board. We asked- how this was possible? We are here on time, we have booked our tickets months ahead of time, and there is no one else here at the gate... it made absolutely no sense. All the staff people did was shrug their shoulders and said that they couldn't help us and that we had to go to the transfer station. My friend and I were upset- by missing our flight we were losing our last night in Barcelona, seeing our friends, etc. before heading back to the United States. Once we got to the transfer station, we were even more confused and upset however, because the staff person there told us that in fact our seats were available and that there was no reason why were not allowed on the flight. However, she shrugged her shoulders and told her that there was nothing that she could do. She offered us a $10 meal card, booked us for the next flight 3 hours later (which put us in Barcelona late at night, way too late to see the city or our friends), and offered us absolutely no help in getting a refund. We asked to see the supervisor and after waiting another half an hour he came out and told us the story about how the staff person in Marrakesh put us as "no shows." This was a complete system failure, however he offered us no refund, no support, beyond telling us to go on the website and filling out a form. Once we got internet, we tried to get to the form- link broken. We called the help line, and after waiting another 20 minutes, we got connected to a woman who said that she couldn't help us- we had to go to the transfer service desk and fill out a paper form there or the electronic contact form. It seemed that every person had been well trained in how to pass clients from one system to another, to see if we would get too tired to file our complaints. No one has taken responsibility for this abysmal failure of the system, no one has apologized, and no one has offered any reimbursement beyond a meal ticket. I highly recommended that people pay an extra $20 for an airline where people are properly trained in how to use their computer systems, where they won't lie to your face, and where they may have a system where complaints and be properly filed and responded to. I have no idea how TAP Portugal is still in business."
Výhody: "Very punctual departure !"
Výhody: "The size of hand luggage"
Výhody: "Major flight delay"
Nevýhody: "Everything ans basically no updates or info about what was happening."
Výhody: "Board on time or at least updates why we are waiting."
Nevýhody: "The seat was broken, it did not recline so it was super uncomfortable. The crew was not very friendly, the boarding was late"
Nevýhody: "Flight was delayed. Very little communication"
Výhody: "Not a lot! Crew was okay but it was cramped and hot. And speedy boarding is pointless when they put you on a bus. You pay to beat the crowds!"
Nevýhody: "more space, less heat."
Nevýhody: "More leg room"
Výhody: "The ground staff who helped my mother were just amazing. So kind and considerate"
Nevýhody: "The landing was a little rough"
Výhody: "Very friendly experience...The crew members were courteous!!!"
Nevýhody: "Amazing experience...."
Výhody: "The flight was on time and everything was o.k. I had no high expectations as it was a cheap flight"
Výhody: "The EasyJet staff both in LGW & PRG were excellent. I felt they went out of their way to accommodate our needs. They were all friendly and professional. EasyJet will be our go to airline for our flights to London and back."
Nevýhody: "Though I’m not sure it is easyjet’s Fault, I didn’t like that in LGW the board said the flight was delayed an hour, but left on time. Could have gone horribly wrong had we procrastinated thinking that we had extra time."
Výhody: "Fast flight"
Nevýhody: "Standing around 30 minutes in gate before boarding."
Výhody: "Easy boarding and flight. The onboard meal deal tasted alright and wasn't as had value as I'd expected."
Nevýhody: "Not the most comfortable seats but bearable for a few hours if you're not trying to sleep."
Výhody: "All good"
Nevýhody: "I had booked a day trip to London. The night before flight I received phone call from Easyjet offering me Euro250 to take a later flight as only a smaller plane than planned was available. But then you decided obviously not to send the smaller plane but did not bother phoning or emailing us customers as you had done the previous evening. I wasted more than half my day (1.5hr drive to airport plus 3 hours a airport) as I had to reschedule my day trip for a later dater to fit in the few meetings I had. I understand problems arrive, but Easyjet push their planes too hard. They are often late. Unreliable. At least communicate to your customers if you care about hem"
Výhody: "Crew were nice and friendly."
Nevýhody: "Boarding in Napoli was ridiculous. The boarding team acted like it was their first day and did not know what they were doing. It may have been due to the inadequate airport facilities there. Plane got off late and had to circle upon arrival at Luton."
Výhody: "New plane"
Nevýhody: "Almost 2hour delay"
Výhody: "Everything waa straightforward. No major issues."
Nevýhody: "Our seats did not recline. In addition, the gate to board at the Amsterdam airport would benefit from more chairs as everyone was waiting in a line for some time while waiting to board."
Výhody: "The crew were excellent. They were an airline group out of Estonia working on behalf of EasyJet. Professional, courteous, and helpful."
Výhody: "Got to destination"
Nevýhody: "Customer service was poor from ground staff at Bristol, should be expected from budget airline."
Nevýhody: "We were three and a quarter hours delayed"
Výhody: "On time"
Nevýhody: "forced to have cabin bag taken away as hold luggage when they ran out of over head space athough it was small enough to fit under seat - very rude Easyjet staff at boarding who did not want to understand situation. thanks to being delayed by hold luggage pick up missed my connecting journey"
Nevýhody: "My luggage was lost possible it was stolen by the checkin desk, and they are not helping but a very minute amount"
Výhody: "Quick and efficient check-in, boarding and timely flight...in fact we arrived ~30 minutes ahead of time."
Nevýhody: "Barebones service, there is no personal attention whatsoever, no food or entertainment of course, but maddeningly even the seats don't recline."
Výhody: "Crew was nice and polite"
Nevýhody: "Boarding process was an absolute mess."
Nevýhody: "They didnt give me to carry laptop bag too. Only one hand carry include."
Nevýhody: "They had us stuck on a bus with no air flow on the tarmac for quite a bit while they sorted things out"
Výhody: "New upgrade for 5 Euros at the desk. Put bag in the hold and got speedy boarding and bags were prioritised at the other end."
Nevýhody: "Very, very large person next me spilled over into my seat."
Výhody: "Once I got to the plane, everything was fine. The crew did their best to accommodate everyone. ."
Nevýhody: "It was getting there that was a pain. I am a handicapped passenger, traveling alone, walking on a cane. When you enter Terminal 1, you have to turn left and walk about 150 meters to an "assistance station" to get a wheelchair before you even check in for the flight. So for me it was walk 150 meters to wait for a wheelchair, be wheeled back to the airline's desk to check in, then go back the way you came to pass through security. (By the way, in the UK, you must remove all gels for a separate inspection, meaning toothpaste and shampoo, and they must be 100ml or less, or else you must check the bag.) After that rigmarole, you don't even go to the gate, because the flight doesn't have a gate assignment until about 35 minutes before departure. Then I had to climb stairs to get to the cabin. Shouldn't an airport in a market this large have jet bridges for every flight?"
Nevýhody: "Took way to long to be served a drink and then had to rush my drink before landing"
Nevýhody: "It seems to be a particular quirk of British Airports that gates are not announced until shortly before flight departure. I really dislike this because instead of making one's way direct to the gate and relaxing at the gate, one must wait in a crowded "shopping mall" with no view of the aircraft, and then when the gate is announced, make a mad rush to the gate. The rest of the world can give the gate well ahead of time, why can't Britain do the same?"
Výhody: "Not much"
Nevýhody: "No effort by easyJet to speed up the departure. And on top they complained about the hand luggage. Very annoying"
Výhody: "The cabin staff were awesome, and a credit to the company"
Nevýhody: "Nothing, all good"
Výhody: "Everyone was helpful and the trip was nice & Great!"
Výhody: "price of flight was very good"
Nevýhody: "Carry on baggage policy restrictions for non-members. High price of checking carry on baggage at airport. Only one person at customer service window who also served as cashier. We could not pay your fees at check-in counter although we already stood in line once."
Výhody: "Quick service in the cabin and food was reasonable"
Nevýhody: "The flight attendants did not hand out the disembarkation form prior to landing...LOTS of passengers were trying to make connecting flights and were delayed due to proper forms NOT being offered to us inflight."
Výhody: "Clean cabin."
Nevýhody: "I always seem to sit next to an obese passenger who simply cannot fit in one seat (so they spill into mine)."
Výhody: "Friendly and competent crew."
Nevýhody: "Everything costs money"
Nevýhody: "Had to pay to store my bag and wasntnclear when I bought my ticket. I did not pay in first flight to Prague"
Výhody: "The flight was smooth and onboard refreshments ok. Staffs were polite so on the scheme of things it was a good flight."
Výhody: "Short flight"
Nevýhody: "Told that you could not bring your purse and carry on"
Výhody: "We did not realize Easyjet does not distinguish between personal items and carry-on luggage like most other carriers. As such we had too many hand bags. They kindly checked our bags for us."
Výhody: "great no frills airline"
Výhody: "Gave us.hard time with the hand laggage"
Nevýhody: "Flight was delayed for 1.5 hours on the runway. We were told we would receive a free beverage and snack however the cart never made it down to the end half of the plane so we couldn't even get a drink of water for almost 4 hours until we landed. The crew did not name any apologies and a woman in the row next to me pressed the assistance button to ask a question and they completely ignored her until we landed."
Výhody: "The crew were lovely; very friendly and helpful. Comfortable flight; lovely food."
Výhody: "Price was great!"
Nevýhody: "Delayed return flight caused a huge inconvenience with public transportation."
Výhody: "El vuelo estuvo aceptable, y la atención del personal en el aeropuerto fue bueno."
Nevýhody: "El abordaje fue desagradable. Estaba lloviendo mucho, hacía frío y abordamos desde el aire libre. Salimos desde la sala de espera, nos movilizaron en un autobús, que duró mucho tiempo en partir ya con las personas sobre él, y con las puertas abiertas. Después, la salida del autobús y el abordaje, lloviendo, fue muy desorganizada."
Výhody: "Check in counter was closed. earlier than 60 minutes before flight. I lost the flight,.There were also other 4 peopl with the same problem."
Nevýhody: "Not even the handling afterwards was fokay. They üprovided no assistance in boarding the plane, like issueing a new boarding card."
The flight was delayed for almost two hours. We had to wait in the bus before boarding for 30’.
Výhody: "Professional and safe"
Nevýhody: "Better boarding (lines too long)"
Výhody: "It was enough fast"
Nevýhody: "Too much money for nothing service."
Výhody: "The leg space"
Nevýhody: "The don't let you sit together unless you pay extra, it's absolutely absurd. Thay put us on the opposite side of the airplane."
Nevýhody: "Larger leg room"
Výhody: "We had an eventless and safe flight and it was not too cold on the plane."
Nevýhody: "There was no paper towel in the toilet, the water for the tee was not warm enough to have tee. We have been told to have 10-20 min delay we arrived much later. And the intonation of the speaking stewardess was so annoying that you could not listen to it :( These are minor things but can change the customer experience."
Nevýhody: "Flight was over booked"
Výhody: "The cheap fares"
Nevýhody: "Airplane was filthy, needed a thorough cleaning. More padding on the seat."
Výhody: "crew and boarding was nice"
Nevýhody: "don't stop the airplane 5 miles from the terminal in a pouring rain making everyone have to walk to the gate and getting soaked."
Nevýhody: "Staff could of been friendlier. They would not give me a cup of water and said i had to buy a bottle."
Výhody: "The seat not so comfortable but good"
Nevýhody: "It was hot and stuffy and dirty"
Nevýhody: "Changing in luggage information was annoying"
Nevýhody: "Did not fly. They wanted $100 to check my bag. I flew another airline."
Výhody: "The price"
Nevýhody: "The borsing from terminal 1 is should be highlight The man in the check in and bording wad not nice at all. He didn't answer any question. They took our hand bag. We couldn't take it to the plan and no one explaon why."
Nevýhody: "With WizzAir no more in my life it’s even worse than Easyget or Raynair even if you have a cabin suitcase you still have to check in you can’t take it on a plain anymore. Really disappointing and they are not that cheap as they think. £90 one way from Kiev to Luton it’s a bit too much"
Výhody: "The crew was very nice. The flight was ok"
Nevýhody: "Not much of a food choice.."
Výhody: "Staff was nice and felt bad for their company’s policy."
Nevýhody: "I was charged $45 US dollars to print my boarding pass!!! I’m used to only being able to check in 24 hours before my flight. I found out that I cannot print my boarding pass within 48 hours of my flight. I was monitarily RAPED and will be disputing these charges! Boo on you Wizz Air....aka f*ckwads."
Výhody: "There wasn't any delays, perfect landing"
Nevýhody: "Flight delayed by more than 2 hours, additional 40 minutes in the plain before departure. At least 30 minutes until doors opened. Overall huge delay that totally killed my business day."
Výhody: "I asked for a cup of water for my child and they gave me a bottled water. Then they charged me 2.50 euros. Their credit card processing machine was not working properly, which was frustrating: the flight attendant got frustrated and had to come back again until she can process my payment."
Výhody: "Mobile app is very good, but just allow you to download boarding pass on PDF version right at the moment of the check in"
Nevýhody: "They didn't let me flight. Even that I did the online check in 24 hours before they didn't send me the boarding pass on PDF format via email. Also there were no way to download it from the mobile app or the website. I was in the airport 2 hours before and they didn't want to print it for me even that I showed all the online check in confirmation. They requested that I pay €35 Euro for the airport print. I submitted a complain and hope to get a credit or refund. Confirmation code: L3QZWB"
Výhody: "The staff - friendly, polite,, helpful and a nice uniform! No silly uncomfortable and unsuitable as in some airlines. Reasonably clean. Good price for a glass of wine and pac of dry fruit."
Nevýhody: "Unable to understand tanoi messages - mumbling & too fast. Could not make out most of what staff said including why there was an hour's delay and safety procedures. If i were to bring an oversized and too heavy handluggage on board no doubt I wouldn't get away with it ! However the number of large and heavy bags passengers brought on board last night was ridiculous . It was a real struggle for people to find lockers for.their bags. Some people had quite a few. Delays take off and creates unnecessary chaos. Couldn't understand why I had to pay to check in online, obviously missed that when bookrd. Although I recall reading that it will cost if you check in the airport- so most likely my error. No facility or button to print boarding pass once checked in. No contact us button - I would like to change seat I booked for return but cannot see how to do this on line."
Výhody: "Price price price"
Nevýhody: "Messy boarding"
Nevýhody: "Priority: advantage only on call. Afterwards no adantage afterwardsroom for hand luggage"
Výhody: "Cheap flights and convenient airport"
Nevýhody: "Seats uncomfortable and hot"
Výhody: "Cabin Crew and Pilot did their best"
Nevýhody: "Flight was delayed and landed in Birmingham instead of Luton, due to Luton being closed at midnight"
Výhody: "I liked that I got to my destination in one piece."
Nevýhody: "The plane was creaky, there was a ton of turbulence, the flight attendants even got nervous which was very disquieting."
Nevýhody: "Checkpoint at katowice the wirst ever seen, personnel with very bad atittude wanting personal cosmetics to fit on stupid plastic bag, the rest wanted to scrap or document my bag to pay extra even I already pay for bring it inside cabin, same before boarding I have my computer backpack and already pay 10 eur for large cabin bag and before boarding they wanted for me to checkin baggage because rule is only backpack even I did explain I already paid large cabin, at end I paid 63 Eur total for my luggage I found completly dissapointed and abusing from many passengersbin the same sittuation, also fly have us inside the plane for more than 30minutes without leaving,"
Výhody: "Wizzair suggestion to compensate us"
Nevýhody: "The fact that they didn't notify us regarding the cancellation of the flight, and moved us to an earlier flight."
Nevýhody: "Before bording a man ask me to gollow him to mrsire my bag and let me pau 40 pound because its litle bit biger than he want and let others pass woth biger bag ."
Nevýhody: ""Wizard of Oz Airlines" I'm surprised the pilots didn't ask for another hidden fee! Please book a full fair on a major carrier instead of hidden fee fiasco at the airport. headaches before a flight. Keep in mind no wizz staff to talk to before flight or in Budapest. Private contractors from airport do all the check in process and departures."
Výhody: "Well organised."
Nevýhody: "Charging for light refreshments."
Výhody: "Everyone was really friendly and accommodating to my needs"
Nevýhody: "40 minutes late taking off - sitting on the plane"
Výhody: "I was lucky to be seated next to the emergency door so I had a very comfortable seat. Also, the crew was very attentive."
Nevýhody: "The flight departed around half an hour late."
Výhody: "We arrived safely"
Nevýhody: "Told our bag was too big even though we'd paid for a large carry on, which we already knew fit in the overhead compartment (plane was an airbus A320). We were then required to check our bags, but not until after we were told to combine our personal item with our large carry on bag & then told that it was too big. instead of crediting us the amount we'd already paid (€20), we were charged the full checked bag fee of €55. The gate agent was also very rude and not proficient at her job, causing us to delay the plane's departure. Exceptional customer service may have included refunding us the large carry on bag fee. Additionally, our 2hr flight cost us almost $200 each, not what I would call a budget airline price. We will not be flying Wizz air again & do not recommend this airline."
Nevýhody: "i would seem that evey Wiss-Air Flight on the route we were on is always late, stuck on the tarmac in a bus in 30degs with NO aircon is not on."
Nevýhody: "The flight is late from tlv to luton and from luton to tlv."
Nevýhody: "Boarding luggage no more that 32 cm, all comune boarding luggage are 34-38, they did on purpose to charge u €40 more on ticket, I saw at List 20 people charged for that."
Výhody: "Flight attendance service was great and smiley"
Nevýhody: "Nothing much"
Výhody: "I will never take flight with this company again!!!!! The worst ever shame on you"
Výhody: "I use Wizzair very often .flight is always good.Pilots and crew are very well experianced.so if turbulences there is still trust in flight crew .today is very misty and cloudy in London .Very good landing in these bad conditions.i want to Thank all team of the crew."
Nevýhody: "Turbulences.It is sad that wizzair charges very high cost large cabin bags (especially on holidays time is bags different price than other months.)but other companies as Easyjet and ryanair allows one big and one small bag for free on board"
Výhody: "professional crew - good flight times and lots of information was a little delayed 20mins but informed of same and no impact really"
Nevýhody: "nothing much tbh"
Výhody: "because Wizzair needs a way to terrorize psdsengers about luggage size. It did not affect me personally, but it is shooting and scary how Wizzair bitches about 1cm oversized bsgs"
Nevýhody: "Wizzair has the worse reputstion ehen it comes to checkin and boarding. People still fly because it is cheap and poor people are willing to take a lot of terror to save a few bucks."
Výhody: "The flight arrived in KEF even faster than predicted"
Nevýhody: "The boarding was late"
Výhody: "leave on time"
Nevýhody: "Small airplane not very comfortable"
Nevýhody: "Nicer behaviour from crew, smile is easy."
Nevýhody: "Great, prompt service Thank you,Vueling Team From now on , we are you loyal customers"
Výhody: "The worst crew I’ve ever experienced on a flight, and I’m a frequent flyer, both domestically and internationally."
Nevýhody: "To have not flown with Norwegian"
Výhody: "The crew was nice and friendly."
Nevýhody: "The plane was extremely dirty, almost disgusting!"
Nevýhody: "I missed the flight and was not allowed to board even though there was time"
Nevýhody: "We have a 5 hours delay inside the plane. The crew has to been change and the second crew is the worst crew in all my flights The captain also was change after 4 hours of delay, and is the worst captain, nothing polite"
Nevýhody: "Food was not offered. Boarding was chaotic. Took off later than expected because of the chaotic boarding."
Nevýhody: "We had a 3 hour delay! I must be compensated"
Nevýhody: "almost all"
Nevýhody: "For the price it's OK, its a low budget airline."
Nevýhody: "Did not get to this flight due to cancellation from the initial flight"
Výhody: "Boarding was good, crew was great. Seats were comfortable. I dropped my cell phone on the plane when I left and the stewardess held it for me. Absolutely saved my night and I’m so grateful to her. All my information about my apartment were on it. I’m not sure what I would have done had it been lost."
Nevýhody: "The coffee wasn’t free."
Nevýhody: "We had to wait for someone... Couldn't leave with out them. Departed an hour late."
Výhody: "Straightforward flight. I feel like I would fly with vueling again but from a different airport."
Nevýhody: "It was delayed by 30/40 minutes and the price was quite expensive (but that was probably my fault)"
Nevýhody: "The flight was delayed for an hour which made me late for where i needed to be"
Výhody: "at the check in. I've been asked to pay because my booking didn't show that I included 1 in cabin bag and 1 ship for each traveler. I had to pay because I wasn't going to lose my flight. I ask you to check my booking please."
Nevýhody: "Made us wait for 30 minutes in line to board. After boarding, waited on the tarmac for an HOUR Got to Mallorca and they had lost my luggage despite delays. I paid 190 for an extra bag!"
Výhody: "Seems they dont care others customers who do not speak Spanish...!!!!"
Nevýhody: "Poor serrvices and attitutes towards other race/ Asian American"
Nevýhody: "Delayed by almost 4 hours with no communication. By the time we found out we could get a meal voucher it was too late"
Výhody: "Absolutely nothing. My flight was cancelled and I want to be reimbursed"
Nevýhody: "How can I be reimbursed. The way we were treated is a shame"
Výhody: "Plane was on-time and I got to where I needed to be. Price was also very nice."
Nevýhody: "Boarding was a painful long queue. Plane was crammed and hot. Food / Beverage cart didn't come around until the flight was almost over."
Nevýhody: "Recieved notifications of flight delays. Left for lounge 1 hour after expected take off and 1.5 hours before new departure. Returned 45 min later to see the plane had already left"
Výhody: "I presume that because I'm old they treated me special even though I didn't request any special help."
Výhody: "I give high marks to Vueling in all regards, except one. See below. Otherwise, they were efficient, courteous, and it was a very positive experience."
Nevýhody: "When we arrived at our seats 29E and 29F the seats were taken. The flight attendant asked if I would like to move to row 32, the last (and worst) row of the plane, which has no window, so that the people in my seats could sit together. I thought she had to be joking, but she wasn't. These people need to get a SERIOUS reality check. It's like going to a restaurant, ordering a filet mignon steak, and then waiter comes out and says "we gave your filet mignon to that person sitting over there, but here's a MacDonalds hamburger for you. And you will still be paying for the filet. Will that be ok?" No. It's not ok. Only an airline would try something like that. This behavior is unacceptable in every other business. Stop doing this now!"
Výhody: "Excellent check in . Before time arrival."
Nevýhody: "Everything WOW Air is a horrible aircraft company. Unprofessional from the beginning texting me before my flight regarding overbooking of customers on the flight. Late departure, and arrival. No entertainment on a long flight to a from Amsterdam. Layover in Iceland the plane than again was late with departure and arrival."
Nevýhody: "Extra small space. Les that normal."
Nevýhody: "Didn’t get there yet"
Výhody: "Ryanair, easyjet et al are the big fish in this pond, but the two times I've flown with vueling has been better than all my experiences with the others. Nice to see an airline whose staff looks like it actualy cares about customer service. Thanks a lot!"
Nevýhody: "Our luggage did not arrive with the plane, we were not informed of the situation and waited for at least one hour before a passenger was told the luggage was left behind. The luggage did arrive after 90 minutes, still no explanation from the Vueling"
Nevýhody: "Adjusting the air cabin pressure"
Výhody: "Was an ok flight for a budget airline"
Nevýhody: "I'd booked it and paid more as it was supposed to be British Airways. This was rather misleading by kayak as I booked with them via the British airways website then forward to vueling. Could have paid less if I'd chosen vueling from the options."
Nevýhody: "50 mins delayed with no apology."
Nevýhody: "The flight was unable to take off on time, which they did not communicate until after boarding. All of the passengers had to sit on the plane on the tarmac and wait an hour until we were able to take off."
Nevýhody: "All good"
Nevýhody: "Dely and they lost my bags"
Nevýhody: "Dely and they lost my bags"
Výhody: "Clean plane and bathrooms. Smooth flight. Communicative captain."
Nevýhody: "At times crew seemed so aloof that I felt I was bothering them just by being there. Flight was delayed (just like the Vueling flight that made me miss my connection the day before which is why I was on this flight to begin with)."
Výhody: "Stewardess great and so too wheelchair provider"
Nevýhody: "Charging possible only in first three riws"
Výhody: "Cheap, fast, reliable"
Nevýhody: "Basic services"
Výhody: "Main door closed 10 minutes early; fast luggage retrieval in Prague"
Nevýhody: "I was ripped off! I booked a flight for 3 passengers and paid. An email came through requiring I add additional information for my two companions within 48 hours or their flight would be cancelled and NO refund. I have the app and requested text notification, whereby nothing came through. The flights were cx and I had to book 2 new ones or fly alone. When calling to dispute, I could only email. The phone number was not international. The email rely denied a refund. I requested to escalate the dispute but Wasnt ever connected to that individual. In Paris, I attempted to reach the claims dept and was told to email them or call customer service but don't speak Spanish so got no where. Out 267$."
Výhody: "Flight was cheap"
Nevýhody: "Flight was delayed, then they de boarded at the wrong terminal and for 1hr didn't let us leave the terminal, then we had to go through security to leave the airport. Collosal fail!"
Nevýhody: "The sub Vueling is impossible to communicate with in anyway. They are totally non responsive. There is no way to get them to respond or contact them. I called Iberia and canceled the flight, and the Iberia agents I spoke with, had no to reach Vueling, although it was an Iberian flight. I did not take the flight and found another means of transportation."
Nevýhody: "Money, chargers, and adapters were stolen from my bag. I will never fly vueling again. The worst airline ever."
Výhody: "Efficient, accurate, the luggage arrived intact, the planes are clean and comfortable, the staff was nice and helpful."
Nevýhody: "Nothing is served on the plane (without payment). It could be nice if they would serve water to the passengers, as other low-cost companies do."
Výhody: "the plane was 90 minutes late fast smooth flight"
Everything was smooth and fine.
Výhody: "Seat uncomfortable... have to pay everything including water."
Výhody: "I didn’t die in a fiery crash."
Výhody: "I like the extremely low price of the ticket."
Nevýhody: "The seats need to be more comfortable."
Výhody: "i dont like this airline system"
Nevýhody: "check in not easy"
Výhody: "On time."
Nevýhody: "Better seats"
Výhody: "The crew was efficient in everything it did."
Nevýhody: "THe seats are cramped and we spent the entire two hour flight listening to the flight crew trying to sell: alcohol, cigarettes, scratch off tickets, and duty free items. I’m not taking a plane to go shopping, and the fact that we were asked to buy 4 different types of items in 2 hours was excessive."
Nevýhody: "Ice is not carried on flights by RyanAir"
Nevýhody: "This is my first time using Ryan Air. I have a very good experience."
Nevýhody: "Check in was horrific. We weren’t able to print our boarding passes earlier. Not easy to do in Morocco. We were hassled at Marrakech airport. Had to wait in separate line for boarding pass-backed up for a half hour. They HAND WROTE BOARDING PASS. And charged us an additional 100 Euros. Inappropriate"
Nevýhody: "This policy of charging everything really bothers."
Výhody: "No issues getting on flight pretty straight forward."
Nevýhody: "Kayak provided Ryanair an incorrect email address I could not sign in on line. Unsure if I would be able to board, I had to buy another ticket from Ryanair on line. Never again Kayak."
Nevýhody: "Problems with the boarding pass. Personnel rude and totally not helpful."
Výhody: "Short flight and we arrived safely. Relatively inexpensive."
Nevýhody: "The entire process was chaos. First you wait in a crowd to find out which desk to drop your bags and/or check in. Then you race there with the herd. Then with another herd to the gate. After heading down what seems like a boarding ramp you go outside, then into a holding pen. It’s a giant metal shed that looks like it was made for cattle. Then after standing there for 30-40 minutes, you go outside again to board the plan. On board, there were no amenities, but that was expected."
Výhody: "Price, flight crew."
Nevýhody: "The gate was in a sheet-metal hangar outside the terminal alongside the parked plane, no bathroom or seating. We had to line up for the plane outside in the night air for 30 minutes before boarding. We were overcharged for checked baggage."
Nevýhody: "We were charged an additional $70 per person to have our boarding passes printed at the airport. After waiting 40 minutes in line to check in, we were made to go to another office to get boarding passes. Even though we arrived 3 hours before the flight, we barely made it. Ryanair tries to put as many obstacles and charges in your way before you fly. You have no recourse as you would miss your flight if you don’t pay the extra charges. During the flight, the whole purpose of the crew is to sell duty free goods. This airline is the worst! I’d pay more to another airline, just to avoid Ryanair."
Nevýhody: "Delayed at Stansted due to Donald Trump"
Výhody: "Nothing. They treat people like animals."
Nevýhody: "The hidden fees, the service, the constant delays without reason or apologies, the filthy planes, just terrible overall. Will never fly with them again. Pay more and avoid this airline."
Výhody: "Low cost"
Nevýhody: "Passengers treated like cattles. Not prepared at all"
Výhody: "I liked that we landed safely and could go about our day, putting this experience behind me, after only an hour delay."
Nevýhody: "Checking in at the Marrakech airport was a nightmare. People had to guess where to line up. There were two lines. A woman working with passengers seemed efficient and friendly. Unfortunately, I was not in her line. The dude who "helped" me hated the world and everyone in front of him. Their computers were down, and he had to hand write the boarding passes (?!). He really resented doing this for people and let them know. Once at the gate we had to get in a line, to get in another line outside, to get in another line to board, and of course we sat on the tarmac due to delays. I had to check a bag at the gate for being slightly too big. That's fine. But really, I end up paying what I would for a more professional (not "low-fare") airline. No one wants to be here. Not the employees, and not the passengers."
Výhody: "Not much"
Nevýhody: "Had tickets with reserved seats. Check-in counter opened only shortly before flight. I checked a bag at the counter (not at the gate) and was surprised to learn that the fee was 40 Euros instead of the expected 25. We were marched outside to stand for 15 minutes before anyone was permitted to board."
Nevýhody: "I used my carry on suitcase for a Ryanair flights in Brussels and for multiple other flights with other airlines and had no issues. At Ciampino they told me my bag was too large and forced me to pay 50 euro to bring the bag on. I explained to them I've had no problems prior to this flight and they did not seem to care. I won't be flying Ryanair again."
Výhody: "Cheap flights - that’s about it for the positives.."
Nevýhody: "- Clear policy to split people up unless you pay for seats. They. Seem to deny this but it’s as obvious as it gets. Makes boarding much slower as people try to switch seats - They check in 50% of hand luggage bags on every flight - why not offer the chance to check in small bags for free up front rather than make people scramble for valuables after being forced to check in hand luggage - Very poor seats - uncomfortable and cramped"
Nevýhody: "Flight was delayed."
Nevýhody: "Having to pay extra for everything!"
Výhody: "It arrived early."
Nevýhody: "The checked baggage fee is way too expensive."
Výhody: "Horrible process for check in, unhelpful staff, long wait timez"
Nevýhody: "Staff were surley, long lines, uncomfortable seats, online check didn't work"
Nevýhody: "Staff at the check-in desk was rude and condescending."
Výhody: "Good experience"
Nevýhody: "Complete chaos at the airport, with no real queue. Just had blobs of people crowding around counters with no indication of which one to got to if you needed to check in, print a ticket, or check a bag. No one was available to answer questions about which counter to go to, and when you finally waited and got to a counter, the attendants were very dismissive and rude."
Výhody: "Not much."
Nevýhody: "It was a total faf in the airport in Marrakech. Things work differently which is fine but the airline should really inform you that in order to progress through to passport control you need to go to the check in desk (even though you checked in online ages ago) to get a stamp. It took ages and ages and the lack of communication was annoying. Ryanair sent out an email warning about longer security waits but didn't specify. The problem is most people who travel Ryanair don't have bags to check in so naturally like every other place you would go straight through. And if that's not the case then tell people!!! Very frustrating."
Nevýhody: "Excessive delay; no explanation; no apologies; bad customer service; loud airplane; non-curteous crew."
Výhody: "Low price, fly without delay, is ok"
Nevýhody: "i tried to check in online but could not do so on the website. i added the app and checked in. The app informed me that this was not a mobile boarding pass which I could oinly get from the web site which wioud not work on a smart phone. At check in counter, I was charged 100 Dirham ($10) to get a hand scribbled boarding pass. I got a series of anxiety inducing emails before the trip which were completely unnecessary."
Nevýhody: "The crew is not welcoming, cramped seat, long line and force to check in my bag and paid 50euros."
Výhody: "Fast efficient service"
Nevýhody: "Some times cold crew"
Nevýhody: "We purchased our tickets through Kayak. Ryanair website was not accessible to add luggage and check in. On the check in counter, we were not allowed to check in because they claimed that we had to check in online. We contacted the Ryanair desk to solve the problem, and we showed them that we are not able to access the website to check in. Eventually, they forced us to buy brand new tickets or we would have missed our flight."
Výhody: "The flight arrived in London on time."
Nevýhody: "The checking in process at Ryanair's Marrakech airport was totally awful. There weren't enough staff to deal with the passengers and when problems occurred it meant the queue just stopped moving. Despite arriving within the 3 hour window it took 90 minutes to get checked in. The girl behind the desk was very slow and had to deal with a number of argumentative passengers who should have been dealt with by a supervisor so as not to disrupt everybody else. Poor problem management"
Nevýhody: "Misrepresented by Kayak and Ryan Air"
Nevýhody: "The flight was overcrowded, cramped, and loud. The passengers were boisterous with no attempt by the crew to control them for the comfort of other passengers."
Nevýhody: "*Extreme delay: - Our flight was supposed to take off at 5:35pm but was delayed to 12:10am due to technical issues. - There was a plane in RAK that could've have been used, but Ryan Air decided to use it for the flight to Paris instead despite the fact our flight was earlier. *Terrible customer service: - No one answered the phone, and we could only chat with them online. - We had a connecting flight out of MAD to JFK which we were nervous about missing, and was hoping customer service could help us with an alternative options to get to MAD. - Instead, the only answer they could give me was to take the RAK > MAD flight 2 days later and that was our only option. They did not seem to listen and understand our issue. *Poor and inconsistent communication: - RA sent out emails saying check-in would close 1 hour before our flight, but when we arrived at the airport, the screens displayed check-in to close 40min before scheduled departure. - After the delay, emails were sent to call customer service, but when you dialed the number they provided, you get a message saying their offices were closed."
Výhody: "Only direct flight from Marrakech to Barcelona"
Nevýhody: "Seat too narrow and uncomfortable. Awful coffee. Paid for extra bag on booking, but "no record of it in system""
Nevýhody: "They say that one carry on free but they should allow standard size which other airlines allows. So we have to buy new carry on for ryan air!! then don't call it free. It is really hassle travelling in Ryan air for inside flights when you have already came from US to Europe. you need to keep your luggage in storage or pay heft money at Ryan air... They don't even give free water! I agree The money you save on a Ryanair flight is not worth the absolute hassle they put you through, especially considering that you're liable to pay the difference in fees anyway."
Výhody: "They took off and they landed safely."
Výhody: "Crew were fine, but I'd rather pay a few quid more on the ticket to have a better experience. Something between this and BA would be fine for me."
Nevýhody: "Never a pleasant experience, but mercifully brief."
Výhody: "not crashing"
Nevýhody: "being treated like a dispensable inconvenience at every turn"
Výhody: "Boarding moved smoothly. Paid for priority...it was worth it!!"
Výhody: "Flight was good."
Nevýhody: "Check in is too slow. Method is cumbersome. They need technology. Staff unfriendly."
Nevýhody: "The gate was not posted even when boarding was supposed to have ended. We were never given and update on the plane or what to expect. All of a sudden staff came out with signs and everyone rushed the gate. We then were let down to stand on the Tarmac along with all the jet fumes for at least 10 minutes before being allowed on the plane."