Same problem with aeroplan
Výhody: "They vere OK!"
Nevýhody: "Food and drinks!"
Výhody: "Friendly crew"
Nevýhody: "We were delayed about 40 minutes due to air traffic. It appears they knew that, and we could have waited in the air conditioned terminal, rather than on the plane. And, I could have informed my Niece I would be arriving late, but I had no Wifi."
Výhody: "Everything was excellent . I was very happy with this flight.Thank you so much."
Výhody: "Awful airline. Will never get tickets through you again."
Nevýhody: "Airline compliance. The flight was delayed and the connecting flight left without out us. Leaving us stranded at the airport for 4 hours."
Nevýhody: "Not a lot of legroom in my Premium Economy seat (10C). Seat itself just OK, the high price isn't justified. This flight is usually about one hour late and it was."
Nevýhody: "The crew kept the temperature in cabin at 26 or 28 degrees Celsius. Whole trip felt like being in the oven. I will NEVER EVER FLY AUSTRIAN AIRLINES AGAIN."
Výhody: "Crew was fantastic and with an exceptional service. Food was really good."
Nevýhody: "Maybe the seats coudl be a little bit wider"
Výhody: "Curious crew."
Výhody: "Food and workers were great"
Výhody: "Departed on time, smooth sailing."
Nevýhody: "no entertainment available"
Výhody: "We could walk around as needed. No restrictions. Free wine with meals!"
Nevýhody: "Staff not friendly or offering of assistance."
Výhody: "The attendants on Austrian air are all very nice and helpful. You can make any request of them or ask any question and they are happy to help. Great customer service. Arrived on time. Also, very good entertainment options!"
Nevýhody: "The seats are very uncomfortable on Austrian air. The only way I would fly them again would be if I had extra money for the exit rows with more leg room. Food isn't great, but no airline food is really great. Boarding was significantly delayed from what it said on the boarding pass, with no updates. But we arrived on time. Getting luggage after flight at Dulles took a really long time, but I think that is more of an airport issue as getting my luggage from another Austrian airlines flight to another airport was a breeze."
Výhody: "This is always a pleasant airline to travel with."
Nevýhody: "I felt like the airlines deliberately cheated me. I purchased a flight that was listed as "economy" , which means I am authorized one suitcase. When I got to checkout they said I had pay for the suitcase. Turns out my flight was economy 'light' flight and I had to go the Austrian airlines desk and pay euro 40 for my suitcase. Wish that would have been clear when I purchased the ticket. Also there is no clear info on what the cost is for your bag at what point in the check-in process."
Výhody: "Absolutely fantastic service from the check in counter until deplaning. Delicious food, snacks & even wine & other alcohol included. The staff is super friendly & very tentative. It was really a treat to fly Austrian Airlines."
Nevýhody: "This is just nit picking and if I absolutely had to I’d just hope for a more of a variety of movies, TV shows & music if possible."
Nevýhody: "Lufthansa’s/Austrian Airlines’s idea of a ‘snack’ is a pathetic little bag of sugar and chemicals that no one should have to be offered, even if it comes for free. Hugely disappointed. Flight attendants not attentive enough."
Výhody: "Good attention and food"
Nevýhody: "Missed the connection because the flights were booked too closely together. Then had to wait 7 hours in the airport for the next flight. It only takes 4 hours to drive there but I don’t have a car."
Výhody: "Except eventually delay, the flight experience is good."
Výhody: "The cabin and gate crew provided a very friendly atmosphere. At the gate, the staff were very efficient in getting passengers on board despite the 20-30 minute delay. During the flight, attendants did a good job making sure meals were on time and drinks were offered often."
Nevýhody: "Since the plane clearly came from another destination, the cleaning crew at Vienna International Airport could have taken some more time to vacuum the floor and wipe down the surfaces in the passenger cabin of the aircraft."
Výhody: "Friendly staff, efficient"
Nevýhody: "I didn’t understand that we got no baggage allowance with our tickets. When I looked on the website it appeared that star alliance members got the usual free luggage. Apparently it was a “lit” fare & we didn’t. It would have been worth it to get the next class of fare"
Nevýhody: "Flyght was terible"
Výhody: "Really impressed with the Austrian air staff representatives. Especially the folks at the ticket/checkin counter"
Nevýhody: "That I did not fly this airlines before. They will be first on my list from now on."
Výhody: "Crew was very friendly. In-flight food service on such a short flight with choice of a sweet or salty snack was much appreciated."
Nevýhody: "Seat backs were rock solid without use of a personal pillow."
Výhody: "The flight was fast and conftable"
Nevýhody: "I didn’t get my food"
Výhody: "The flight in General. Small space with a large audience make things smaller. It's not a flight where one can relax. Grueling."
Nevýhody: "Breakfast was just a sandwich and yogurt. Is this standard Austrian Breakfast?"
Výhody: "Boarding on time and quick"
Nevýhody: "Food and entertainment choices"
Nevýhody: "I was at the back of the plane with the constant cold air breeze, it was impossible to avoid!. I caught heavy cold and still recovering!"
Výhody: "Everything was going to at"
Nevýhody: "It was late No food"
Nevýhody: "Boarded via stairs, requiring going down stairs to the tarmac, then up the boarding stairs, carrying our bags."
Nevýhody: "no entertainment at all Chairs are not comfortable at all no cushions to ease the back pains"
Výhody: "Leg room, kind staff in the airplane"
Nevýhody: "Staff at service desk -unprofessionalism, never on time. Charged 3 times for infant ticket because of computer errors but lack of human factor explaining why, just completely horrible explanations."
Výhody: "Was on partner airline Austrian Air. Very good service."
Nevýhody: "At Vienna gate G31 it was difficult to hear announcements."
Nevýhody: "I used flights between Vienna and Prague several times and in most cases they are delayed."
Výhody: "Compared to most American crews the Aus crew was helpful and outstanding."
Nevýhody: "The chicken dinner was not that great and the breakfast was only a muffin, I expected more. On Turkish airlines flight from Ord to Istanbul we got a full breakfast tray."
Výhody: "Very carrying crew, kind and attentive"
Nevýhody: "Not too many choices for entertainment, a lot of Asian movies. Food was OK"
Výhody: "The staff should speak english and albanian from pristina to austria or from pristina to turkey its abvious they are albanians %95 of them and elderly who dont speek any other language but albanian"
Výhody: "I like the cotrious service. But I wish this international flight would take two suitcases instead of one"
Výhody: "The pilot did a great job landing the plane in high winds."
Výhody: "Easy online check-in and boarding pass access also linked to wallet."
Nevýhody: "I was not aware of additional luggage charges when I booked my ticket. It would be helpful to have a warning about that and the fact that if you do not prepay online you are charged double. I also was not aware of the type of a ticket I booked, e.g. Economy light and what it meant for luggage fees."
Výhody: "Check in and gate agents in TLV were top shelf pros, fast, friendly and to the point with a smile. Crew on board followed through as well."
Nevýhody: "Food was crappy and there was no entertainment on board at all. Also, crowded seating."
Výhody: "Made everything easy, stayed on time, clean."
Výhody: "Plane was on time, boarding was fast and easy, great crew"
Nevýhody: "Food was terrible"
Nevýhody: "There weren't a single blanket on the whole flight"
Výhody: "Never again with KAYAK. Sorry."
Výhody: "The plane was comfortable and the crew was very nice."
Nevýhody: "The boarding in Budapest was not efficient. The gate was not announced until it was almost time to board. Hurry-up for me who arrived at the airport in plenty of time to avoid rushing. But I indeed had to rush because of the late gate posting."
Nevýhody: "We paid in advance for Do & Co meals but the crew did not notice we had done so. We had to ask them to go find them, and by then there was not enough time left to heat them and eat them"
Everything was smooth and fine.
Nevýhody: "More legroom but then I'm tall. Otherwise just what you would expect from a budget airline"
Výhody: "I paid extra to allocate seat upon booking. When I went to check in I was asked to pay for seats again. We then had to sit separately. Upon boarding we were asked to pay £25 each for our hand luggage - even though we fly every month with Ryanair back and forth and have never paid before. Rude staff"
Nevýhody: "Staff could be taught customer service skills. and stop taking more and more money off people but advertise as cheap flights because they arent. We have vowed never to use Ryan air again."
Nevýhody: "Ice is not carried on flights by RyanAir"
Výhody: "Boarding was quick and tickets are very affordable."
Nevýhody: "Seats do not recline. No place to charge phone. No WiFi."
Nevýhody: "Boarding took long time took ages for a coffee . Stag and hen parties very loud and rowdy"
Výhody: "flight efficient and smooth, thanks"
Nevýhody: "My problem was not flight itself, but boarding from T2 in Charleroi (arrived too early and nearly no facility to eat and wait in a decenta way)."
Výhody: "No issues getting on flight pretty straight forward."
Výhody: "Short flight and we arrived safely. Relatively inexpensive."
Nevýhody: "The entire process was chaos. First you wait in a crowd to find out which desk to drop your bags and/or check in. Then you race there with the herd. Then with another herd to the gate. After heading down what seems like a boarding ramp you go outside, then into a holding pen. It’s a giant metal shed that looks like it was made for cattle. Then after standing there for 30-40 minutes, you go outside again to board the plan. On board, there were no amenities, but that was expected."
Nevýhody: "The crew were soooo rude to everyone! Their card machine to buy drinks wasn’t working so they had to take cash but they didn’t have change! They charged 4 pounds for water. Then they were selling scratch tickets AND perfume and jewelry! THEY EVEN SPRAYED PURFUME ON THE PLANE! It gave me such a trrrible headache and made me even more nauseous than I already was from the flight!!! So smelly!!! The seats didn’t recline And my husbands seat was ripped. So terrible all around!!!"
Výhody: "Price, flight crew."
Nevýhody: "The gate was in a sheet-metal hangar outside the terminal alongside the parked plane, no bathroom or seating. We had to line up for the plane outside in the night air for 30 minutes before boarding. We were overcharged for checked baggage."
Nevýhody: "This is my first time to fly with Ryan Air with unforgettable exciting experience. Check in T2A and depart at 'T2B , no flight details ."
Výhody: "Friendly crew"
Nevýhody: "Flight was delayed by an hour-no explanation provided"
Výhody: "Crew was attentive."
Nevýhody: "seats don’t recline, no seat pocket..not even a bungee to hold anything."
Nevýhody: "I don't think it was very clear when I made the reservation that paying for a checked bag was only one way. I would like to have some reminder or notification that I had selected only one way. I was surprised to have to pay for the bag on the way back. And it was significantly more than on the website."
Nevýhody: "Delayed at Stansted due to Donald Trump"
Výhody: "No good things to say about this flight or booking."
Nevýhody: "Flight was delayed for more than 4 hours with no prior warning and staff would not explain why. Even tried to charge me 60€ each for not booking in 2 hours early when they knew the flight was delayed. By far the worst flight I have ever taken."
Výhody: "Nothing. They treat people like animals."
Nevýhody: "The hidden fees, the service, the constant delays without reason or apologies, the filthy planes, just terrible overall. Will never fly with them again. Pay more and avoid this airline."
Výhody: "Low cost"
Nevýhody: "Passengers treated like cattles. Not prepared at all"
Nevýhody: "Boarding was not convenient, a lot of walking outside and standing near the plane. We were not offered just water for free. The worst thing: husband and wife with one checked in bag and one carry on bag can't board together, should board in different time."
Nevýhody: "Two hours delayed"
Výhody: "Not much"
Nevýhody: "Had tickets with reserved seats. Check-in counter opened only shortly before flight. I checked a bag at the counter (not at the gate) and was surprised to learn that the fee was 40 Euros instead of the expected 25. We were marched outside to stand for 15 minutes before anyone was permitted to board."
Výhody: "No pude abordar por un error de la gente de atencion al cliente y despues viaje por otra aerolinea pagando nuevamente mi pasaje"
Nevýhody: "All the process was tedious. If you dont print your boarding pass before hand, be ready to pay about $25 a piece for them to "print" it. (not even printed, is handwritten). Between other things. Not enough characters left to tell everything. Overall, a terrible airline."
Nevýhody: "I used my carry on suitcase for a Ryanair flights in Brussels and for multiple other flights with other airlines and had no issues. At Ciampino they told me my bag was too large and forced me to pay 50 euro to bring the bag on. I explained to them I've had no problems prior to this flight and they did not seem to care. I won't be flying Ryanair again."
Výhody: "Cheap prices"
Výhody: "We got there on time,"
Nevýhody: "- Surliness of staff especially at the gate: some passengers were queuing for the wrong flight and gate staff did very little to ensure that the risk of this was highlighted to others. Consequently when boarding some people were turned away as they should have been elsewhere - Unecessary split seats - New cabin baggage rules - caused delay at the gate and could have been avoided by asking people to check in the excess earlier as other airlines do."
Výhody: "It was all good, if I had to find a negative point, I'd say it was a very old plane.... I felt a bit like being in a scene from back to the future when I got in the cabin. Other than that it was a rather pleasant flight. Well done."
Výhody: "We got to the airport three hours prior to our flight and hey didn’t even have the check in counter open. They only do it an hour prior. So we had to sit there and just wait. Then they do not provide gate number until about it 20 mins before boarding. It’s saves you some peace of mind purchasing priority but the seats are cramped and I just found it to be a blah experience"
Výhody: "If you just need to hop across countries and can get by without knowing your seat or without a big bag, take Ryan. They’re reliable and you get exactly what you pay for."
Nevýhody: "You’re not going to like it if you don’t like to get nickled and dimed to death. Check in and print a boarding pass before you get to the airport...it’s 50 quid if you check in in person!"
Výhody: "Flight boarding was delayed but arrived on time to the destination. Cheap flight"
Nevýhody: "No entertainment or free snacks/water. Flights were cheap but you can't cancel them, just modify the reservation. I bought the return flight to a different airport by mistake but i was not able to cancel"
Výhody: "Cheap flights - that’s about it for the positives.."
Nevýhody: "- Clear policy to split people up unless you pay for seats. They. Seem to deny this but it’s as obvious as it gets. Makes boarding much slower as people try to switch seats - They check in 50% of hand luggage bags on every flight - why not offer the chance to check in small bags for free up front rather than make people scramble for valuables after being forced to check in hand luggage - Very poor seats - uncomfortable and cramped"
Nevýhody: "Flight was delayed."
Nevýhody: "Having to pay extra for everything!"
Nevýhody: "Staff at the check-in desk was rude and condescending."
Nevýhody: "The flight did not fly out of the airport I selected thru kayak. I missed my flight because I was unable to make it to the correct airport in time. I will NEVER use Kayak again."
Nevýhody: "Complete chaos at the airport, with no real queue. Just had blobs of people crowding around counters with no indication of which one to got to if you needed to check in, print a ticket, or check a bag. No one was available to answer questions about which counter to go to, and when you finally waited and got to a counter, the attendants were very dismissive and rude."
Nevýhody: "Was informed by an EXTREMELY rude employee when I came to check in that having my boarding pass printed would cost me 55 euros. I was perfectly willing to pay- I had not fully read all correspondence from Ryanair that warned me of this fact (my fault). My problem was with the extremely rude service. If I'm paying 55 euros for the service of printing a piece of paper, I expect it to be rendered with a little less active eye rolling. I also understand the need to discourage people from checking in at the counter to keep fares low, but this fee is not discouraging people- 10-20 euros would do that- 55 euros is clearly aimed to take advantage of people who do not frequently fly ryanair, or use mobile phone boarding passes (such as Americans with no service abroad). I'd suggest warning customers of this fact when they submit their original payment, where they are certain to see it. I often don't read correspondence suggesting I check in online because my phone is not capable of doing this and it's not a requirement of most airlines. If you truly want to avoid people checking in at the counter (and are not trying to just gauge people)- ensuring that people are informed of this fact by putting a notification where they are guarateed to see it (such as when they submit payment) would be more effective than a 55 euro fee."
Výhody: "Not much to like about Ryanair."
Nevýhody: "All the fees and restrictions are ridiculous. They are so picky about weight & size of luggage. While we were checking in, everyone had their luggage open trying to finagle weight. Boarding is total chaos and very inefficient. So many things to say about Ryanair - none of which is good. I would never fly Ryanair again. If travelling Europe, try Aegean or EasyJet. Avoid Ryanair !"
Nevýhody: "They charge for everything including boarding pass if you don't do it online"
Nevýhody: "The crew is not welcoming, cramped seat, long line and force to check in my bag and paid 50euros."
Výhody: "Fast efficient service"
Nevýhody: "Some times cold crew"
Nevýhody: "We purchased our tickets through Kayak. Ryanair website was not accessible to add luggage and check in. On the check in counter, we were not allowed to check in because they claimed that we had to check in online. We contacted the Ryanair desk to solve the problem, and we showed them that we are not able to access the website to check in. Eventually, they forced us to buy brand new tickets or we would have missed our flight."
Výhody: "Love the dual boarding process extremely efficient"
Nevýhody: "It would have been nice to have water"
Nevýhody: "Don't even get water on flight pretty cheap"
Výhody: "the price was very cheap. flight was on time."
Nevýhody: "space between seats very tight and its a real suffer for big person.. every thing needs to be bought. at least some water can be served free...."
Výhody: "Everything, price, knowledge, clean planes, great customer service"
Nevýhody: "Extortionate prices for water!! Water of all things should be complimentary on flights in my opinion! Air-conditioning on flights can make you dry and when you have to pay for it at this price it makes it hard to fathom how they get away with this kind of pricing!!"
Nevýhody: "Group of men, loud drunk and obnoxious. Filling the aisles, the bathrooms, swearing and shouting. The crew seemed powerless to quieten them- or perhaps the money they spent on booze and food persuaded the airline to let them ruin the calm of the flight?"
Výhody: "I paid 45 euros just to check in."
Nevýhody: "90 euros for one bag and check in process"