I requested a special meal 2 weeks ahead of my flight. It was impossible to find a way to do this on the website so I filled out the request form and today (the day after my flight) I receive an email that you are working on my request. While the crew was nice and apologized I think there should be an easier way to request a meal. Please review your website. It is not clear how to go about requesting a special meal. The rest was ok. Had to do an all out sprint to the gate since the 50 min layover was not enough to get to the different terminal in Madrid to my connecting flight. I went straight there. No bathroom stop or time to refill my water bottle. Not sure how less mobile passengers would cover this distance in 35 min before the gate closes, especially when also having to show Covid test etc. at the Gate. American Airlines could also do better on sustainability. What’s with all the single use plastic? Other airlines are able to provide silverware and reusable cups. Why can’t you?
British Airways cancelled my flight just a few hours before my departure. Very upsetting.
Výhody: "The onboard store."
Nevýhody: "USB ports. They were off."
Výhody: "modern plane, large overhead bins, comfy seat with adjustable headrest, very good entertainment system"
Nevýhody: "There was a broken restroom on the plane in the main section, so then, they should keep an eye on the remaining restrooms as they get dirtier sooner. Madrid barajas airport is an ordeal, Iberia needs to explain better that passport control happens when you get to terminal 4S on the tram AND then there are TWO more passport controls. then there isn't enough space for people to line up for the various groups, creating friction. Iberia just needs to be more organized."
Výhody: "Great customer service"
Nevýhody: "The seats are really small. Even for people not considered tall."
Výhody: "Not much. There was one flight attendant that seemed pleasant but I wouldn’t know for sure since the attendants ignored all passengers except for those who had preordered their meals."
Nevýhody: "It was extremely frustrating that there was no kiosk available when checking in. I did not have a bag to check, yet I waited on a ridiculously long line to check in for my flight. The people working the desk at the gate were slow and unpleasant. Service on plane was terrible."
Výhody: "Comfy seat."
Nevýhody: "The flight was delayed for more than an hour"
Výhody: "uncomfortable seats, narrow space"
Nevýhody: "If the plane had some wifi, better food,"
Výhody: "The flight attendants were really nice and kind and the onboard entertainment was nice"
Nevýhody: "LEG ROOM! This was less than normal space! The seats were so close to each other I couldn’t even straighten up my knees! This is a long haul flight, it is not humane to keep people folded in 3 for 12h!"
Výhody: "Arrived at destination"
Nevýhody: "Left an hour and a half late due to mechanical problems. This also disrupted in flight entertainment system. Got to destination"
Výhody: "The crew was really lovely. They handled a socially challenged passenger with a lot more patience than she probably deserved."
Nevýhody: "I know it's probably not legal to throw passengers out of a moving plane, but I think the flight would have been a lot better without that disruptive lady making multiple scenes. I don't understand how people who behave that way are capable of travel in the first place"
Výhody: "That IBERIA brought me to where I wanted to be"
Nevýhody: "I’ve had 4 flights, none of which departed on time Not even a glass of water offered: IBERIA doesn’t have the prices of WizzAir or Ryanair, but what they offer onboard is pretty much the same as those airlines"
Výhody: "Nothing -- though seat was okay. No leg room, but it reclined a little, and had those foldable headrests."
Nevýhody: "The boarding was supposed to be by zone, but was just a mad rush. They served no food, not even for money. There was an onscreen ordering option, but for the entire flight it said "this service is temporarily closed". They didn't have a beverage cart. Not even water or coffee. I couldn't even get a cup of water to swallow some ibuprofen and an allergy pill (somebody brought a companion cat, I suspect, quite near to me). No food or water on an international flight across the Atlantic??? You've got to be kidding me -- that's gotta be close to illegal, not providing any means of hydration. But it's certainly cheap, mean, and unacceptable. Pathetic, too."
Výhody: "Arriving at my destination, safe, sound and on-time."
Nevýhody: "The crew could have been a wee bit more friendly/looked like they didn't hate their job. The onboarding process was just short of disastrous."
Výhody: "On time overall, no delays"
Nevýhody: "Boarding was awful and no food at all, it is a 3 hour flight and not cheap but even water cost"
Výhody: "MeL and wine"
Nevýhody: "3+3 seating in biz class"
Nevýhody: "I wish there was a bigger selection of movies and tv-shows to watch."
Výhody: "The plane didn’t have coach puls class that I paied for and they gave me an upgrade to business class! Great Surprise!"
Výhody: "Excellent service , good food . Ahead of time flight"
Výhody: "Crew for business class was much better than Economy, Nice menu."
Nevýhody: "No entertainment, I know is a short flight but still there should be at least an internal wifi with movies to be seen on PAX devices."
Nevýhody: "The line to check bags was way too long. No kiosks and only one person working the desk and way too slow."
Výhody: "Relatively cheap flight"
Nevýhody: "Zero legroom. My legs were in aisle."
Nevýhody: "They didn’t let me check in or on the flight. Boarding was a disaster for others on my previous flight who were making this connection and British Airways, Iberia, and Kayak had TERRIBLE customer service when helping me (or refusing to help me) rebook my flight. I will never again use any of these companies. I’d rather walk to Europe."
Nevýhody: "Bad customer service. Food was stale and I threw up"
Nevýhody: "Disorganized boarding"
Výhody: "I like the staff and the generous host of them"
Nevýhody: "The price was not matching the benefits of the ticket because it was without check in bag (luggage) and every single thing you have to pay The type of aircraft there are using its too small business class is very poor nothing to compare with other company."
Nevýhody: "Not enough place on board. Very poor company"
Nevýhody: "The lack of legroom is a lawsuit waiting to happen. I am 5’10 and my knees were planted firmly in the seat in front of me. I’ve had 5 knee surgeries so this made the tight squeeze even worse. Furthermore, the inability to move is cause of blood clots."
Výhody: "Staff was amazing!"
Nevýhody: "Seats are very small and leg room is non-existent."
Výhody: "crew members were nice."
Nevýhody: "They switched someone into my seat and didn't give me a new seat. It was very hot in the airplane making it very uncomfortable. They also forgot to take my tray before landing and I had to hold it in my lap."
Výhody: "Seats in the first flight were very tight"
Nevýhody: "No space for the legs!"
Výhody: "Good short flight, we even arrived earlier at Bilbao."
Nevýhody: "No food or drink."
Výhody: "That we at least got some water"
Nevýhody: "The gate changes, the late start, bad or no info or help from front desk or onboard personnel regarding your connections"
Nevýhody: "Very good"
Nevýhody: "Did not offer water and seats were very uncomfortable."
Výhody: "Great flight overall. Good food, pleasant crew. Easy boarding process"
Nevýhody: "they had fancy touch screen TVs that at the beginning of the trip showed all the movie options... They then never activated during the entire transatlantic flight after takeoff."
Výhody: "I am of average height -6 feet- and my knees were touching the seat in front of me. Not comfortable but not too bad either."
Nevýhody: "Boarding was extremely chaotic."
Výhody: "Entertainment was excellent. I appreciated the blanket, headphones, and pillow. One of the staff was very rude to the gentleman next to me because he asked for tea after she passed by with it the first time."
Nevýhody: "I got to airport and it wasn't operated by iberia as I had been told. Instead one part was operated by American Airlines in the second part of my flight is operated by British Airways which involved a 30 minute walk and train ride through the airport"
Výhody: "Good selection of entertainment and crew was very nice."
Nevýhody: "We had to sit on the plane for almost an hour because our gate wasn't ready."
Výhody: "They really know how to treat passengers. We enjoyed flight and the food was great. I haven't eaten so much on a flight in he last 14 years"
Nevýhody: "Terrible Uncomfortable Overbooked"
Výhody: "The only part of this flight that was good was when I deplaned at the end"
Nevýhody: "The flight was delayed. We sat in the plane waiting for 1.5 hours. Passengers were not addressed as to why we were not moving. During this time the air conditioning was off and it was too hot. The crew was very rude and nowhere to be found most of the flight. I was extremely thirsty and crew was upset when I asked for water"
Nevýhody: "Space between seats too small, the food was not good."
Výhody: "A short flight but could have some form of entertainment."
Výhody: "Standard EU flight, on time"
Nevýhody: "Had to buy food and the sandwiches were soggy. Wouldn't accept credit cards at first, staff tried to push cash payment until finally getting a different credit card readee that worked."
Výhody: "Seats were surprisingly good, even though we could only get two center seats. There were no available business class seats, but now I'm glad I saved the expense as the economy seating was quite comfortable. They took good care of us with food and comfort, and the time passes with plenty of movies to watch."
Nevýhody: "Can't help it, but Heathrow is just so big, and requires extensive walking, bussing from one terminal to another, then underground trains, and waiting at the C gates which don't offer the range of restaurants that the main terminal does. But we had 2 1/2 hours to make the connection and there was plenty of time with baggage checked through."
Výhody: "We were overall very pleased with everything about, thank you!"
Cabin staff provide great service.
Got to the airport 2.5 hours before the flight but had to queue so long for the compulsory bag drop that we had to run for the gate. Really unpleasant experience.
Nevýhody: "Get what you get with discount airline, but booking, travel, arrival went without a glitch"
Výhody: "Timely departure and quick boarding."
Nevýhody: "Seats were not comfortable and staff was not exactly tentative."
Nevýhody: "1 hour delay leaving from Berlin plus 1 hour wait for the luggage in Barcelona"
Výhody: "Nothing wouldn’t fly with them again"
Výhody: "Seats were slightly more comfortable than Ryanair."
Nevýhody: "Not making us bounce between gates 3 times because they didn't know where the plane was going."
Nevýhody: "Nicer behaviour from crew, smile is easy."
Nevýhody: "We have a 5 hours delay inside the plane. The crew has to been change and the second crew is the worst crew in all my flights The captain also was change after 4 hours of delay, and is the worst captain, nothing polite"
Nevýhody: "Food was not offered. Boarding was chaotic. Took off later than expected because of the chaotic boarding."
Výhody: "Kayak never sent me a confirmation of the purchase kd the tickets. We arrived at the airport (family of 7, with 3 kids) and the reservation was non-existing. We were not able to board the flight and had to buy another ticket at a much more expensive price in addition to losing an entire day in paris"
Nevýhody: "Kayak never sent me a confirmation of the purchase kd the tickets. We arrived at the airport (family of 7, with 3 kids) and the reservation was non-existing. We were not able to board the flight and had to buy another ticket at a much more expensive price in addition to losing an entire day in paris"
Nevýhody: "We had a 3 hour delay! I must be compensated"
Výhody: "All was ok"
Nevýhody: "Flight delayed and slow boarding"
Výhody: "They crew was okay, more polite than my previous flight."
Nevýhody: "Having a well stocked Duty Free Items would be nice, tried to order items and was told they are out of stock."
Nevýhody: "Ticketing should have been better. They didn't have my name and couldn't print my boarding pass. I almost missed my flight, eventhough I was 2 hours early at the airport."
Výhody: "Amazing check in man and baggage check in woman. Great Customer Service."
Nevýhody: "Airplane crew dry, dull and aloof."
Výhody: "Quick Boarding and little waiting in the seat. Rear door was open when getting off the aircraft which made things quicker."
Nevýhody: "At 6 ft, I only had enough leg room when I moved to a seat which had a spare seat next to it, allowing me to swing my legs. Otherwise, even when sat quite upright my knees would've been against the seat."
Výhody: "The plane was newish, with comfy seats"
Nevýhody: "The crew spend to much time on trying to order / heat / distribute food. The distribution of the staff seems odd - the one taking all the orders, putting stuff into the microwave and collecting it, collecting the money, whilst the other just seems to steer the trolley"
Výhody: "Boarding was good, crew was great. Seats were comfortable. I dropped my cell phone on the plane when I left and the stewardess held it for me. Absolutely saved my night and I’m so grateful to her. All my information about my apartment were on it. I’m not sure what I would have done had it been lost."
Nevýhody: "The coffee wasn’t free."
Výhody: "Straight check in and boarding process. Even the flight was delayed we arrived on time"
Nevýhody: "No food offered for free. No even water offered"
Výhody: "Flight delayed almost 4 hours, everything else was fine"
Nevýhody: "Flight delayed almost 4 hours, everything else was fine"
Nevýhody: "Worst experience I've ever had. I've been traveling for years but never experienced an airlines this unprofessional. I have received 4 emails which all said my flight had a 3 hour delay but did not notify me it will be on time until 20 minutes before departure from Barcelona. Of course, I Went to the information desk to see if they can still board me on the flight but they said no although it still didn't leave. They charged me 115 Euros a ticket but ONLY accepted cash. I was not flying alone and it didn't carry hundreds of euros with me. I had to wait hours just for the exchange to open. The crew at the information thought this was hilarious by the way, particularly the supervisor who had an extremely cheap red hair dye who refused to give me her name then put a scarf over her name tag to hide it. After I thanked the man who was helping me, she naturally yelled from across the information desk "HE SHOULDNT DO THIS!!!!" ... I said thank you? NEVER FLY THIS AIRLINES! I hope they get their act together before this airlines goes out of business!"
Nevýhody: "Flight was almost 4 hours late which caused us to miss our next flight. The only compensation given was a 6 Euro snack voucher per person. Worst flying experience of my life."
Nevýhody: "Vueling agents gave 6 different conflicting times for the delay"
Výhody: "Nothing.... Very poor. Generally Vueling has a poor image but I took a chance nothing has changed"
Nevýhody: "On board the plane I was told you have to pay for all the food drinks quite abruptly maybe because I had shorts on and a tee shirt the lady in question thought I did not have much money.....Never go by how somebody is dressed that's my advice to your airline staff...."
Výhody: "Randomly given exit row seating."
Nevýhody: "First at the airport they tell us we have to check our carry ons when we had already flown three flights with them with those same bags as carry ons, then they criticize us for having heavy bags, which they never would have known if we had been allowed to carry them on. Their back up reason for needing to check bags was the flight was overbooked and there would be no room for bags, both of which were false as I personally counted at least 15 seats open and there were at least 6-7 completely empty overhead bins. Finally, it is Kayak that notifies me that my flight is delayed 90 minutes, but yet the airline decides it is a good idea to have us board and then just sit on the plane before finally telling us after 30 minutes of sitting on the plane with the flight door still open that we are delayed another hour. I would not fly them again."
Nevýhody: "Check-in process was a nightmare not well coordinated and took forever"
Výhody: "I presume that because I'm old they treated me special even though I didn't request any special help."
Výhody: "I give high marks to Vueling in all regards, except one. See below. Otherwise, they were efficient, courteous, and it was a very positive experience."
Nevýhody: "When we arrived at our seats 29E and 29F the seats were taken. The flight attendant asked if I would like to move to row 32, the last (and worst) row of the plane, which has no window, so that the people in my seats could sit together. I thought she had to be joking, but she wasn't. These people need to get a SERIOUS reality check. It's like going to a restaurant, ordering a filet mignon steak, and then waiter comes out and says "we gave your filet mignon to that person sitting over there, but here's a MacDonalds hamburger for you. And you will still be paying for the filet. Will that be ok?" No. It's not ok. Only an airline would try something like that. This behavior is unacceptable in every other business. Stop doing this now!"
Výhody: "It was comfortable, clean and efficient."
Nevýhody: "The crew didn’t know f they had any vegan food."
Nevýhody: "Sitting is bad"
Výhody: "Everything was smooth"
Nevýhody: "Boarding was messed up. Paying for priority boarding then having the gate open the boarding area to all passengers created some heated words, plus people pushing ahead for boarding."
Nevýhody: "Flight was late. Lost my luggage"
Výhody: "The electronic check-in was breathtakingly simple but this airlines excels at optimal usage of available space - to the extreme discomfort of its clients. I am of average height and my flight was an exercise in pain endurance."
Nevýhody: "Zero legroom"
Výhody: "The boarding and flight was at the right time."
Nevýhody: "The confort is very bad. So small the space for the legs"
Nevýhody: "50 mins delayed with no apology."
Nevýhody: "No leg room. I am not a big guy,but my knees were pinned against the seat in front of me."
Nevýhody: "All good"
Výhody: "Professional crew. Good airplane. 1stars for food/entertainment since not applicable an option (I had neither) Good image-good feeling"
Nevýhody: "Seating cramped for longer legged folk"
Nevýhody: "Our flight was delayed over 3 hs, they kept changing the departure date with no explanation over and over again. about3 0 ppl couldnt even get on that plane. a complete disaster."
Nevýhody: "Seats uncomfortable"
Výhody: "The crew was was and efficient"
Nevýhody: "They didn't assign my husband and I seats together. There was a delay of over 30 minutes."
Výhody: "Main door closed 10 minutes early; fast luggage retrieval in Prague"
Výhody: "Not really a like or dislike, we did not have food or entertainment on the flight it wasn't long enough."
Nevýhody: "I was ripped off! I booked a flight for 3 passengers and paid. An email came through requiring I add additional information for my two companions within 48 hours or their flight would be cancelled and NO refund. I have the app and requested text notification, whereby nothing came through. The flights were cx and I had to book 2 new ones or fly alone. When calling to dispute, I could only email. The phone number was not international. The email rely denied a refund. I requested to escalate the dispute but Wasnt ever connected to that individual. In Paris, I attempted to reach the claims dept and was told to email them or call customer service but don't speak Spanish so got no where. Out 267$."
Nevýhody: "disorganized before boarding and on the plane, cramped plane -- very little leg room for a tall person. Overall, falls well below BA standards. I would never fly Vueling if they were not my only practical option to get to La Coruna and BA's partner."