Najděte levné letenky Benátky Marco Polo – Praha

Výhody: "Delay was for 30 min"

Nevýhody: "70’ late on a 45’ flight"

Výhody: "I like that the plan wasn’t that full and the movie was great also when I flew back the food and monies was different"
Nevýhody: "More snacks maybe lackerli"

Výhody: "Both the flight crew and the flight attendants were great. It was the smoothest landing I have had it quite dome time"

Výhody: "Upon arrival in ZRH, there was a separate small bus for the business class passengers. It was nice to not have to wait for all passengers to deplane before being transported to the terminal."

Nevýhody: "My parents needed special assistance for boarding and changing flights in Zürich and SWISS was just phenomenal. Thank you very muc"

Výhody: "Great entertainment and food- all excellent."
Nevýhody: "Uncomfortable, small seats in Economy."

Výhody: "Even though we flew through turbulances the crew was able to manage their tasks. Plus beautiful stewardess."

Nevýhody: "The boarding organize by group could improve the process"

Výhody: "The seats aren’t the greatest"
Nevýhody: "Just the seats"

Výhody: "On board is pretty good except that the seats are pretty narrow compare to our previous experiences. As a reference, I am 5‘3“ and 110 lbs."
Nevýhody: "Our flight was delayed and the seats were narrrow."

Výhody: "Check in agent was extremely helpful in expediting both me and my bags after a late check-in. Flight attendants very friendly and helpful, food excellent. If Swiss Air flew everywhere I need to go, I would fly them every time!"

Nevýhody: "The screens would freeze for all the people around. The connecting flight had 50 minutes, however there was another security check and gate was quite far, everything had to be done in a hassle and we were nervous throughout regarding missing the flight."

Nevýhody: "Having no entertainment in the flight"

Nevýhody: "Delayed 45 mins making transfer for international flight difficult"

Výhody: "Swiss took care of arranging hotel for us and substitution flight."
Nevýhody: "Missed connection flight because of delay"

Výhody: "The best thing is that they’re always on time"
Nevýhody: "The seats are way too cramped"

Výhody: "Mobile check in worked well. Onboard service is very good, with decent food and complimentary beverages including beer and wine. Seats are relatively comfortable. Extensive selection of TV and movie entertainment."
Nevýhody: "Boarding was a bit helter skelter. It’s a rather annoying that selecting seats is only available for an extra fee. The A340s used on this route are getting a little on the old side, and the once state of the art in seat entertainment system has a tendency to crash frequently and require lengthy reboots."

Výhody: "Not applicable."
Nevýhody: "The fact that Swiss Airlines cancelled my return flight from Venice to Zurich and then Zurich to JFK."

Výhody: "The buttered pretzel was nice, and different."
Nevýhody: "The plane seats are closely spaced. I'm not heavy but am tall, so the row spacing isn't the best. The cattle call boarding is not desirable. Would prefer zone boarding."

Nevýhody: "They canceled the flight and took me to another company with a stop in Turkey,it was a really bad and uncomfortable flight And I’m really disappointed!!!!!"

Nevýhody: "Flight was 30 minutes late which made our connection very tight."

Výhody: "Liked the flight arrangements as convenient. Although left Zurich little bit late, made up time as OK. Thanks for the great experience in using your services."
Nevýhody: "Seating room is very tight, especially for someone who is over 6 feet tall. Wished I alerted Swiss Air in desire to have exit row seats."

Výhody: "The length of the flight"
Nevýhody: "3 of our 5 suitcases were out of luck to make it.. they damaged our 2 new luggages and the third one.. we only realized at home... now I have to deal with that too so I will be with Swiss on my mind for a while.. never again!!!"

Výhody: "Crew"
Nevýhody: "8 kilo limit on carry-on luggage. Customer service attendant issuing boarding passes was less than friendly."

Výhody: "Boarding was quick and efficient"
Nevýhody: "Nothing I can think of was bad just a regular fight."

Výhody: "Very professional!"

Výhody: "Everything was great"
Nevýhody: "Service was perfect Food was incredible Movies and entertainment high level"

Výhody: "See / hear the middle-aged guy around seat 22 aisle coughing his lungs out throughout the 10 hour flight without once covering his mouth ? WTF is going on w an airline that would let a passenger behave like this ? Didn’t see the attendants offering a cough drop, or asking if he would please behave like a civilized human being. Looking for others corroboration. Spread the word like this guy this w his germs"
Nevýhody: "A grown man coughing loudly during a 10 hr flight w/o once covering his mouth"

Výhody: "I’ve flown SWISS Air twice in the past 6 years and I’ve never had an issue, always a great experience!"

Výhody: "Crew was nice."
Nevýhody: "Cabin is old and needs updating. For the cost of the ticket, I expected better entertainment, more room, and better food."

Výhody: "Super service, nice crew. On time and flawless baggage transfer to my final destination. Could not be more pleasant experience. I would recommend travel with Swiss to all travelers. Thank you"

Výhody: "Crew was courteous."
Nevýhody: "Nothing"

Výhody: "Flight itself was good, comfortable, staff were professional"

Nevýhody: "I did not like they were so strict with the carry on luggage and stopped us at the TSA"

Výhody: "Very little legroom, food was excellent"

Výhody: "Friendly service. Efficient. More leg room than most other airlines. Decent entertainment. Decent food."
Nevýhody: "No complaints"

Výhody: "Flight was fine. The attendants on board were friendly and efficient. The food was nice though there wasn't much variety in drinks."
Nevýhody: "It was awful getting boarding passes and paying for check in luggage in Venice. I assumed we couldn't check in early online much like the earlier Lufthansa flight. Then when we got to the airport there were long lines to check in and no machines to self check in. When we finally got to the front of the line the woman said we had to pay for our checked baggage elsewhere and then come back for the boarding passes. Unheard of elsewhere. The people in the office where you pay for checked baggage took their time and chatted and had no sense of urgency. The first woman we spoke to apparently filled out the form incorrectly. We had to rush to get to the plane and we barely made it through long security lines. We almost missed the plane due to the lack of early information and check in, the cumbersome payment process, etc. It was the worst check in process ever."

Nevýhody: "The line at the check in was quite long. Luckily I had only carryon"

Nevýhody: "Booked four flights from Zurich to Prague, but plans changed. No way to get a refund or cancellation although I tried two weeks beforehand. Disappointing to say the least."

Výhody: "Everything ran like clockwork"

Nevýhody: "You charge the ticket and my reservation wasn't there!!"

Nevýhody: "I did not get a check in reminder email which I thought was strange. I tried checking in and received an error message. I contacted customer service by email and was told I was all checked in. Assuming no issues I went to airport to find out it was canceled. I did not receive an explanation. I waited in line for two hours before speaking to a representative. Was made to feel like it was my fault I hadn't worked things out while waiting in line-"didn't you receive an email!?" I was told no other options except to leave the next day. I pulled up many other flights out of Venice that would get me home in time and was told that there simply were no other options. The real explanation was that Swiss didn't want to pay out to get me home in time. I had to pay more money to get back into the city rather than sit in airport for 12 hours."

Výhody: "I am a big guy but the interior of this plane is laid out for more room than commuter flights are in the States. The window seats sit further off the wall so there is room for my shoulders to not be forced into the wall."

Výhody: "Seat spacing better on the short flight than the long flight -- where is the Swiss logical thinking ---- apparently this is a myth"
Nevýhody: "Swiss boarding is a Charlie Foxtrot"

Výhody: "Brand new plane, with ultra modern seating. We had a lot of room."
Nevýhody: "We sat in the plane for 40 minutes before takeoff"

Výhody: "Upgraded to business, new 777 plane, good snack"
Nevýhody: "No headphones"

Výhody: "Everything"

Výhody: "As mentioned in my previous review about Edelweiss, I couldn't be any happier with the experience. I always fly back home (Zurich to NY) with Swiss airlines. I love the flight, crew and their performance. They make sure that you're comfortable and accommodate you to your every need. SWISS and Edelweiss will always be preferred by myself and I'll make sure to always recommend you to family and friends. Thank you for your outstanding and remarkable service."

Výhody: "The most amazing service, good food and great steward"

Nevýhody: "One cookie with tea is not enough at this time of day! Boarding was organised terribly and was the main reason for the delay."

Nevýhody: "I was lost my luggage for my whole trip and I still didn’t get my luggage yet very disappointed !!! You want to answer can you guys do something for me or any ideals"

Výhody: "Even though it was economy class, I was able to sleep because it was very comfortable."
Nevýhody: "Not sure, I slept the whole flight."

Nevýhody: "The multiple gate changes & technical delay caused us to miss our connection to Boston"

Nevýhody: "The airline cancelled my ticket because they said I was not on my earlier flight two weeks prior. This was absolutely not true. I had taken the flight and also checked bags. For an airline to cancel someones tickets and not notify them is highly unethical."

Výhody: "The crew was great. Very friendly and provided excellent services. I was surprised that they serve food (a cheese sandwich) and drinks for a 40 mins flight. That would have never happened in the US"
Nevýhody: "We had to take a bus to get to the airplane from the terminal, which was no big deal. The bus driver was a little rough though."

Výhody: "Crew was OK, seat was comfortable"
Nevýhody: "No choice for food, for the last rows only pasta was left, bad calculation on crew side"

Výhody: "Too cramped for a 10 hour flight"
Nevýhody: "Same as above"

Výhody: "Once again the crew was great and helped me find a place to stow my carry on since I was in the emergency row. The snack was also very tasty."

Výhody: "Boarding process and email updates."
Nevýhody: "Business class on European domestic flights is nothing more than coach seats with no one seated in the middle. Better than coach, but not by much and not worth the extra money."

Výhody: "Nothing positive to report...NOTHING!!"
Nevýhody: "Worse travel day of my life. I'll never fly Lufthansa again and never go thru Frankfort again. Lost luggage both ways. Awful experience!!"

Výhody: "Crew"
Nevýhody: "N/A"

Výhody: "nice crew!"
Nevýhody: "Seat hardly reclines at all."

Nevýhody: "Stuck in Frankfurt due to weather which I understand but no one helped us navigate the customer service lines and it was utter chaos!!! I stood in line for four!!!! Hours and did not get checked on once then i found out I did that for no reason and i had to wait In another line for almost two hours!!! Then then next day my flight was delayed for four!!! Hours due to engine issues and they had to get a new plane so the rerouted two flights had To be canceled And I was stuck overnight again in Dallas. No one met me at the gate or had anything to say to me. Not really one ounce of customer service . I could tell it was Hard with the airport closing due to weather but this is an international flight and someone could have done something to help me just navigate the process over the three day period. One woman who I finally talked to in Frankfurt spent an hour with me when i was utterly exhausted and there were No more flights or hotels left She was To be commended. The rest was chaos and exhausting and I still have another flight tomorrow."

Nevýhody: "Not there. Still in germany"

Výhody: "Crew were very kind and hospitable. The aircraft was comfortable."
Nevýhody: "The flight was running late, but that was minor. Not an inconvenience for me."

Výhody: "they did good job"
Nevýhody: "security held me up due to venice security not stamping my passport,,,i was finally able to find the original ticket due to free wifi in airport and get it straightened out though it would have been awful if i had not been early early"

Výhody: "Plain in excellent condition and very clean. Friendly staff and welcome."
Nevýhody: "Should have mobile phone chargers on board."

Nevýhody: "Lufthansa never treats Prague as a destination almost always off stand, it never does this to a internal German flight always late arrival frustrating"

Výhody: "Service was excellent. Planes were very nice and food was very good for airplane food. I would highly recommend flying Lufthansa. Staff was excellent."
Nevýhody: "Service was excellent. Planes were very nice and food was very good for airplane food. I would highly recommend flying Lufthansa. Staff was excellent."

Výhody: "Flight was on par with other budget airlines. No frills means not having the extras."
Nevýhody: "Paid for premium seat not really worth it. Less leg room and no convienent storage."

Výhody: "Very efficient, clean and comfortable."
Nevýhody: "N/A"

Výhody: "Operated by Lufthansa. Attentive flight attendant. Comfortable seats."

Výhody: "It was a smooth ride overall, the staff was comfort us."
Nevýhody: "The food was terrible is like each year the value goes down."

Výhody: "When in the air crew attentive"
Nevýhody: "Late boarding after allowing priority customer to board, Crew then took ages to start to finish boarding and taxi , Plane sent to furtherest runway, Made little time up,"

Výhody: "Great"

Výhody: "Everything went as smoothly as possible. Would definitely recommend."

Výhody: "On time. Smoothe boarding. No poor food. In general a pleasantly uneventful flight."
Nevýhody: "I checked my one small siitcase which easily fitsin the overhead binas the ticket agent told me it was a full flight and thus required. My hand luggage was my handbag. The flight was actually 2/3 full with plenty of empty seats and empty bin space. Most passengers had 2pieves of hand luggage. So I had to wait for luggage at the end of the flight when I could have easily stored it overhead."

Výhody: "I got the meal of my choice. Excellent attention and check in experience was smooth and quick"

Výhody: "flight on time The crew as friendly and professional"
Nevýhody: "I was not able to pick my seat in advance. The entertainment was geared to children or older movies. Food mediocre We were told about our flight change but not about what we needed to change until we tried to check in on our last day of our trip wasting time on our last day flight ful and packed in to small seats"

Výhody: "Quiet and comfortable for a regional, one hour flight."
Nevýhody: "Getting bussed all over the airport ."

Výhody: "Both airports were great, food and shopping extremely convenient. very clean airports as well"
Nevýhody: "#1 at Venice, allow the customers who checked in online to drop bags faster by giving them a separate line. And the online payment for bags was not user-friendly Venice should have a bus shuttle for the older folks from the Water Taxi to the terminal and one person to monitor the security at this location at all times. A few more signs in multiple languages at the security checkpoint would have made the line go faster. Same thing at the ticket check-in counter."

Výhody: "The fight left on time and got us to Frankfurt"

Nevýhody: "It was a really rainy day and we all had to get on shuttles to get to our plane. Once we reached the plane, the crew should have facilitated an orderly boarding through both doors rather than one. This was also a pretty empty flight and other passengers were utilizing their assigned seat as well as a whole other row and calling it theirs just because they set something on one seat. It didn't seem right that some of us had to stay in our little crowded area while others used up 4 seats and I don't mean for laying down."

Výhody: "The seats were roomy, the flight staff was attentive and very efficient. The plane was clean and offered many different movies to watch. They even had new releases on those list along with games and music. I truly enjoyed my first experience with this airline!"
Nevýhody: "They offered alternative media for people with dietary restrictions and I didn't know this when I booked. I'm gf and they could have accommodated, had I known."

Nevýhody: "Boarding was in organizes."

Výhody: "Everything was totally fine but nothing was noteworthy."
Nevýhody: "Plane was a little old and uncomfortable."

Výhody: "Crew was friendly."
Nevýhody: "For such a long flight needing to use a personal device for in-flight entertainment."

Výhody: "I slept the entire flight, so no real observations or comments"

Nevýhody: "No exaggeration: The crew rolled a beverage cart in front of the restroom while I was in there. I couldn't leave for about 4 minutes The food made me vomit. That's why I was in the restroom when they blocked me in My headset jack was broken. 500 movies aren't worth anything if I can't hear them"

Výhody: "Plane, amenities, crew, flight...all 5 *s"
Nevýhody: "Travelers should be aware getting around that terminal is counterintuitive and not efficient at all....Gate was crowded and confused....I don't understand the point if it's design....also not the place to exchange money...use ATM's"

Výhody: "The flight to Frankfurt was pleasant, boarding went smoothly, and the service was great. Overall good experience"

Výhody: "The staff was so prompt and friendly"
Nevýhody: "Cramped leg space, no entertainment"

Výhody: "A fast, smooth, and easy flight with a polite and efficient crew. The Frankfurt airport needs some type of internal transportation or reorganization because the size and shape make it a challenge to go through passport control and find your gate in time to transfer."
Nevýhody: "The snack consisted of sugary packaged cookies. After waking at 6 a.m. to catch my flight, I would have preferred plain yogurt with fruit or muesli, or at least a nutritious nutty bar such as the KIND brand. The boarding consisted of everyone standing in a disorganized line next to another long line so that I was not sure if I was in the right place and felt nervous as the time to board drew near. Staff did not seem to be communicating what was happening and were not circulating. I had to ask fellow passengers if I was in the right line and on the right bus. We pushed away from the gate early. This worked against me at the beginning of my vacation when I missed my flight by 5 minutes due to the disorganized nature of the Frankfurt airport and its massive size."

Výhody: "On time"

Výhody: "Quiet flight... Nice service ... Paying extra for added leg room in economy was definitely worth it."

Výhody: "Friendly staff, upper deck was spacious, good beverage service, good movie selection. Lufthansa is my favorite airline to fly."
Nevýhody: "nothing"

Výhody: "The below refers to the layover in Ethiopia"
Nevýhody: "It would be nice on the long Ethiopian layovers to be able to exit the airport and see the city. They said if my layover was more than eight hours, it would be possible. I think my previous layover was four hours, and have another layover of maybe six hours coming up. Should be equally awful. I am a priority pass member, which gets me into great lounges in other more sophisticated airports, but evidently I can't go into their little star alliance club. Why such a long layover in such a worthless airport??"

Nevýhody: "See above...on a Nother note, how would any of these passengers be expected to exit a plane in emergency when there is absolutely no room in the plane? This is an accident waiting to happen, assuming the plane to survive the crash"

Výhody: "Boarding a smooth flight"
Nevýhody: "Food absolutely"

Výhody: "Overall Austrian was fine. Smaller plane and people were professional."
Nevýhody: "Certainly don’t expect the luxury of SE Asian or Middle Eastern airlines"

Výhody: "Great crew"

Výhody: "The crew was friendly and particularly one of the girls was always giving her best"

Výhody: "Food and workers were great"

Výhody: "Good entertainment choices."
Nevýhody: "Seat could be more comfortable"

Výhody: "Airline met us at the plane to transfer us to our next flight to Tel Aviv! Excellent service and great entertainment on the flight."
Nevýhody: "The food. It was okay."

Nevýhody: "Staff is not friendly, does not offer assistance or ask if you need anything."

Výhody: "Absolutely nothing. Despite booking business class flights 3 months before departure date because we had to attend a very important wedding. Swiss Airlines overbooked the flight but didn’t warn us in advance. This meant my husband was forced to pay over 8 thousand Euros to charter a small private je"
Nevýhody: "So That we could attend the wedding early the next morning in Oldenburg. They then had the audacity to void our return flights. Luckily I spoke with a lovely lady at Lufthansa, explained the situation and she re-instated return flights for an admin fee. Will never ever use Swiss Airlines again."

Výhody: "Seat size was decent, not like us airlines, there’s actually space for you knees."

Výhody: "Flight was on time and we arrived on time Service was good and the crew was courteous and friendly"
Nevýhody: "long layover before my next flight to Chicago"

Výhody: "This is always a pleasant airline to travel with."
Nevýhody: "I felt like the airlines deliberately cheated me. I purchased a flight that was listed as "economy" , which means I am authorized one suitcase. When I got to checkout they said I had pay for the suitcase. Turns out my flight was economy 'light' flight and I had to go the Austrian airlines desk and pay euro 40 for my suitcase. Wish that would have been clear when I purchased the ticket. Also there is no clear info on what the cost is for your bag at what point in the check-in process."

Výhody: "The crew was superb. Extended leg room seats had a lot of legroom. Good wines, decent dinner."
Nevýhody: "Very strict carry on policies, much strictet than US carrieers, primarily by weight. Known traveler numbers (Glibal Entry) were not askrd at the time of online check in and ad a result, TSA Pre didnt show up on out boarding passes. Agent at the counter coulsnt dix it euther. Surprisingly, very disappointing breakfast."

Nevýhody: "The flight had delay more than 45 minutes I lost my bus connection"

Nevýhody: "Missed the connection because the flights were booked too closely together. Then had to wait 7 hours in the airport for the next flight. It only takes 4 hours to drive there but I don’t have a car."

Výhody: "Not much!"
Nevýhody: "No one available nor willing to help with checking process. Told to just try the checking machines."

Výhody: "Staff were always courteous."

Výhody: "Austrian Airlines does it right— service, food, cleanliness. This was a really terrific experience. They even boarded efficiently, having those with seats in the back board first."
Nevýhody: "This was a great flying experience."

Výhody: "Movie selection, crew was very polite"
Nevýhody: "Main meal was a little funky and boarding is always a hassle"

Výhody: "Friendly staff, efficient"
Nevýhody: "I didn’t understand that we got no baggage allowance with our tickets. When I looked on the website it appeared that star alliance members got the usual free luggage. Apparently it was a “lit” fare & we didn’t. It would have been worth it to get the next class of fare"

Nevýhody: "Flyght was terible"

Nevýhody: "My Swiss flight from Stuttgar via Zurich to JFK was cancelled before 24 hours without explaining the reason. They should explain the reason at least. I had to take an another flight and arrived at JFK after 6 hours from the original flight. My trip was totally messed up, so I was not happy at all."

Výhody: "I had double seat all to myself so that was nice."
Nevýhody: "The flight was delayed by 2hrs because of the strike - very annoying. The food was average for the plane foodn but the desert was excellent"

Nevýhody: "flt was delayed 2 hours due to "employee meeting""

Výhody: "too short to tell."
Nevýhody: "Not applicable"

Výhody: "Very comfortable aircraft"

Výhody: "Flt was great - service was great"

Nevýhody: "Flight was cancelled. Ended up on Swiss Air. Only good thing about Austrian was they booked us on other flights at the check in desk."

Výhody: "I would suggest to make up some how for my lost as I had other problems derived from missing my United Airlines but so far every body has been very understanding. For example selling me a new ticket at a special price or with some benefit - I WILL NEED TO FLY TO VIENNA AND KIEV AGAIN WITHIN 6 MONTHS - otherwise; I doubt I would ever buy a Austrian plane ticket again. I AM FLYING ON POLISH AIRLINES RIGHT NOW OCT 25TH."
Nevýhody: "When I try to make the change of itinerary on Austrian Airlines on the selling web page, they told me to contact the Austrian Airlines, so I did. The Austrian Airlines lady who told me that I would just lose my tickets and that I could not even pay a penalty to avoid such thing, was very VERY RUDE!! As the Austrian Airlines did not offer me an option but losing my plane ticket,"

Výhody: "Ground crew was very kind"
Nevýhody: "My ordered vegetarian meal was missing on the way back :("

Výhody: "flight was fast and we came into a gate instead of having to come into terminal by bus. Left on time an arrive early"
Nevýhody: "nothing I didn't like"

Výhody: "Everything was nice and smooth. It was on time and the crew they were very nice and very good entertainment."

Výhody: "Comfort was good because I had a whole bench to myself!"

Výhody: "The crew were very kind. The food was good."
Nevýhody: "The space between the seats is very narrow and there is no entertainment."

Výhody: "kids treatment"

Nevýhody: "It was late No food"

Výhody: "Left on time, exit row seats and a simple, yet adequate meal. The beverage cart came by a few times."
Nevýhody: "No tv, maps or entertainment at all."

Výhody: "The plane was clean, fresh looking. Flight attendants were helpful and courteous."
Nevýhody: "Check in at Vienna airport was awful! Chaotic, no help! Kiosk software was horrible. Touch screens didn't work. No back button so, if you made a mistake you had to start from the beginning. Passport reader was not working properly. Machines were slow and delayed in responding. Not enough staff available for assistance. Arrival at LAX was even worse. Plane had to taxi for 30 minutes all about the airport runways. Finally got to a gate -almost on the beach! Then had to bus everyone to main terminal. Slow in getting bags to the passenger pickup. It took us 2 hours post touchdown to get out of the airport! Almost missed the airport shuttle,"

Nevýhody: "I used flights between Vienna and Prague several times and in most cases they are delayed."

Výhody: "Crew anf foid - great!"
Nevýhody: "No room there. It was a nightmare for 12 hours. Never again with Austrian!"

Výhody: "Boarding gate was fast to get into the aircraft, flight was on time. Staff was friendly and helpful."
Nevýhody: "Nothing negative"

Nevýhody: "As I was flying from London Heathrow back to Vienna, I had a carry-on that was allowed on my flight with Austrian from Vienna to London. My carry-on weighed 8 kg, like is required by the rules. While boarding my flight, the woman at the counter told me my bag had to be checked because there were too many carry-ons on the flight. I asked her that I keep my bag because I had medication in there, and she didn't listen to me at all. She just kept repeating that i have to check my bag, and then took my bag from me and gave it to the baggage crew there. I didn't want to make a huge scene because the flight is only 2 hours and I hoped i Could deal without my medication during that time, but I found it incredibly, incredibly rude and awful to not listen to a passenger."

Nevýhody: "5 hour delay. One staff member said there would be a delay, the second said there was no delay and after a couple hours the delay was confirmed. I was told the flight was full without the attendant even checking, flight was actually not even close to full. Nobody wanted to help and do their job, they just want to send you on your way."

Výhody: ".The crew was pleasant"
Nevýhody: "The flight attendants did a satisfactory job of distributing meals and snacks only if you were awake during their service round. I was resting on one occasion and missed the snack. I was total ignored when I asked for a serving. The boarding process was disorganized and the flight was delayed about an hour. Seat way too small for transatlantic. I weight 62kg and was sitting in a middle seat. Next time I'll have to get an upgrade."

Výhody: "The crew were friendly and fine. No problem with boarding etc"
Nevýhody: "The seat comfort and closeness of the passengers is terrible. And makes for a stressful and painful flight."

Výhody: "Salzburg airport connection first leg flight"

Výhody: "On time, friendly staff"

Výhody: "Very professional and friendly. The food was delicious and really appreciated the extra rolls!! Seats were very comfortable."
Nevýhody: "The entertainment selection for adults was very good (really liked the documentary section and Asian movie offering). However they need more films or programs for ages 2-10 .... There is a section for family and kids but almost all of the movies are more appropriate for ages 9 and up."

Nevýhody: "There were no air vents, which made for a hot flight."

Výhody: "Ground crew was very helpful. Nothing remarkable about the flight"
Nevýhody: "Flight was late. This made the connection in Vienna very stressful"

Výhody: "So rude crew"

Výhody: "Professional crew. Good simple check in."
Nevýhody: "Nothing."

Výhody: "Usual faultless KLM experience"
Nevýhody: "Nothing."

Nevýhody: "The KLM crew are always great serving and treating you. Well above many other airlines."

Výhody: "Onboard crew were nice and polite. Flight was on time (a rarity)."
Nevýhody: "The boarding crew was rude and unpleasant, the plane was boiling hot."

Výhody: "Great plane and staff"
Nevýhody: "Delayed"

Výhody: "Very friendly crew and on time with no problems."

Výhody: "Very professional"
Nevýhody: "Lost luggage"

Nevýhody: "Head support for 6 feet plus people on seats would be good"

Výhody: "The friendliness of the crew"

Výhody: "Service is awesome. Food is great."
Nevýhody: "People with short connection are affected by the 15 to 25 minutes delay."

Výhody: "KLM staff is great"

Výhody: "The crew were really helpful with people who had tight connections because of the delayed flight"
Nevýhody: "I wish they had WiFi"

Výhody: "Seat space a bit tight . I should have upgraded to more leg room . Next time!"

Výhody: "The crew was amazing and the food was great."
Nevýhody: "Something did not go right with our booking so it took some work for the airline to get it figured out for us. Thankfully we had left plenty of time. But that was an unexpected stress."

Výhody: "Nice seats. Only seats with a row of 2, which is what I wanted,"

Výhody: "Seating is tight. The crew was great !"
Nevýhody: "As we landed we had to wait on the plane for an hour and a half because another plane (Spirit) was in our “parking spot.” This made it very difficult for people and connecting flights."

Nevýhody: "At the check in they made me pay 50€ for my luggage. This is really upsetting because from Houston to Venice they didn't make me pay. Either the website wasn't transparent or the lady at the desk made a mistake. Very upsetting, one luggage should be included."

Výhody: "Very good service, teh flight attendants made it as pleasant as possible, plane left on time"
Nevýhody: "tough to sit on a plane for 9.5 hours"

Nevýhody: "Too much light in the cabin because of too many screens on. Should have a separate part of the cabin with screens off allowing one to sleep more easily."

Výhody: "Good comfortable seat with extra leg room. Pleasant crew."

Výhody: "short, sweet and to the point. 1+ hour flight is usually an easy hop."

Nevýhody: "old screens and entertainment system leg room to small"

Nevýhody: "Check in at Berlin was extremly slow. Staff was very unprofessional and not very friendly."

Výhody: "kLM staff was great."

Nevýhody: "KLM lost my luggage during the layover. My luggage didn't arrive even after the next flight to Prague. Customer service wouldn't give me any idea what flight my luggage would arrive on, nor would they tell me what time my luggage might be delivered to me."

Nevýhody: "Didn’t happen."

Výhody: "Professional crew. Good boarding."
Nevýhody: "No entertainment on board in business. Stale buns - staff unapologetic. Older 737 with uncomfortable seats."

Výhody: "Friendly in-flight personell"
Nevýhody: "Approx. 1 hour delay, which was not the airline's fault (construction on runways)"

Nevýhody: "The cabin crew was racist. She told me to move back from an empty seat just because she wanted one of the guys ( from her country ) to set on it! Very rude and racist."

Výhody: "We got a meal for a 1h flight only"
Nevýhody: "No entertainment but normal for this type of flight"

Výhody: "Overall everything was ok."
Nevýhody: "Not that I cared at the time but having been asked for a rating on “entertainment” - there was none. Cheap and cheerful really. No extras over the likes of RyanAir."

Nevýhody: "Delay can occur sometimes but it wiuld be better to be explained its reason and the estimated time for boarding. The customer service at CDG airport was the worst ever and all people standing boarding desk were useless without any mind what they are doing."

Výhody: "Really friendly staff. Great service"

Výhody: "Flight was delayed for 15 min resulting in passengers rushing to make their connecting flights.but staff kept passengers informed."
Nevýhody: "Flight departing late."

Výhody: "Premium economy service was good."
Nevýhody: "Inexplicably, our preassigned seats were changed at checkin and we were put in bulkhead. This particular Boeing aircraft is pretty poorly designed. Especially the bulkhead in premium economy."

Nevýhody: "The 767 is configured oddly and th business class seats are so narrow it feel like you are sleeping in a coffin"

Výhody: "Decent seat size. Sorta slept the whole flight."

Nevýhody: "Crowded seating, wake-up for breakfast service two hours before arrival"

Výhody: "Boarding was a breeze and the staff were lovely. Online check was very simple and easy to navigate."
Nevýhody: "The amount of extras you have to click no to while checking in online."

Výhody: "The food was excelent"
Nevýhody: "I have to pay to pay a little more confort"

Výhody: "Crew was courteous and polite! Entertainment system had some great movies at no additional cost."
Nevýhody: "Poor communication between delta, KLM and Air France meant that I couldn’t check in online and get a digital boarding pass. Furthermore I couldn’t use the check-in kiosks because my name was listed as Reidmr instead of Reid, which meant that my boarding pass did not match my passport. Overall this caused unnecessary delays that were compounded by the fact that I couldn’t use my TSA precheck. My main problem on the plane was that I had to struggle to get water served to me. It’s always so dry on planes and I would have liked to be able to get more than one tiny glass of water at a time. Also, would have loved a window at my window seat. Plus no WIFI!?"

Výhody: "The flight was very good, specially considering it was a daylight one. Staff was friendly and servicial. Tue food was above the industry's average."

Výhody: "Good multi media access and content"

Výhody: "Equally friendly crew and experience. It was complimented by the time we got to spend in the fantastic KLM lounge while we waited for the flight."
Nevýhody: "Nothing!"

Výhody: "Great food"
Nevýhody: "Sears we're toooo small"

Nevýhody: "Not only was there free food but they tried to sell you a bunch of stuff. Not a moments piece."

Výhody: "Catering is ok"
Nevýhody: "Seats comfort really old school"

Výhody: "No chargers or tv on planes"
Nevýhody: "At Amsterdam we were told that our checkin luggage wouldn't be at Sydney!! Some low fat meals were terrible!"

Výhody: "Speed, crew, and reliablity."
Nevýhody: "Food wasn't good, no entertainment or accessory plug ins, and seats were worn out! Not comfortable at all. Great leg room though."

Výhody: "thanks to the paid upgrading we got 2 seats in the front of the cabin (row 5)"
Nevýhody: "there was NO organisation at all during boarding: the people just stood in line, not respecting 1,5m. Also at the airport security waiting lines no attention to social distancing was respected. At arrival the off-boarding was in groups of 8th rows, not really helpfull either. A big disappointment versus the flight we had from BXL to PORTO !"

Nevýhody: "Cabin crew were arrogant and didn’t allow us to storage our backpacks in the over head cabins."

Výhody: "The flight crew were amazing and had lovely gifts for our daughter"
Nevýhody: "the flight was late and no food or drinks were available without paying rather high prices"

Nevýhody: "Poor organization, 2 hour line to check your bag, crowding due to lack of communication and organization at the gate, slow luggage boarding. All of which led to a 45 minute delay sitting on a hot and unairconditioned flight followed by a missed connection and 6 hour wait at the next airport. There was no entertainment inflight, so nothing there to rate. The staff were pleasant under the conditions. Nothing else was positive."

Výhody: "Get down"
Nevýhody: "Everything and the crew more friendly."

Výhody: "The captain was able to make up much of the lost time spent boarding."
Nevýhody: "The crew were 20 minutes late getting to the plane. The seats were also uncomfortable. Thankfully, it was only a 50 minute flight."

Výhody: "Way better than the others who fly into Accra via London,slight delay due to technical problem but overall my next choice for sure."

Výhody: "Crew was very pleasant and attentive."
Nevýhody: "The entaertainment system, TV , movies etc, wasn’t working and they tried and tried but couldn’t get it to work. Not a common occurrence I am sure."

Nevýhody: "There is no entertainment which is ok. You had to pay for everything in flight. Their carry on luggage size allowance is smaller than any airline I’ve ever flown"

Nevýhody: "Bus navette between thé flights"

Nevýhody: "To be given a blanket. And better choice in music"

Výhody: "The crew was very cool"
Nevýhody: "The food was ok"

Nevýhody: "Delayed. Crew seemed pretty annoyed to have people aboard. Will avoid next time."

Výhody: "It was on time"
Nevýhody: "The flight was long and inexpect s to be fed. They didn’t provide free food and beverages."

Výhody: "Brussels Airlines is the the step-child of Lufthansa basically. But on the transatlantic flights they do a very good job."

Výhody: "Everything worked out great. Shout out to the Washington Dulles airport for the quickest custom check of my life!"
Nevýhody: "Once in Houston took 30minutes to the luggage to be delivered"

Nevýhody: "I missed this flight due to my connecting flight being delayed for 3+ hours (not sure)."

Výhody: "We did not die."
Nevýhody: "Packed in like sardines. Flight attendant would not take the half full cup of coffee from me about 30 minutes before landing so I had to deal with not spilling it during deplaning. Connecting flight was 1hr and 40 min and they refused to give us water! Got to Budapest to find that the ticket Agent had routed three of our 4 bags to Budapest and one to Prague! How much worse could it possibly get!"

Výhody: "Nothing"
Nevýhody: "We got zero offer of beverages during our flight, even a cup of water! Glad we bought our own. It seemed like one of the flight attendants was in a flight with a customer during boarding."

Výhody: "I liked the organization and service"

Výhody: "Timeliness, crew and seat space.."
Nevýhody: "I had problems checking in online and never could assign seats.. had to wait to check in at the booth and got random seats so my husband and I got seperated seats.."

Výhody: "Email and text kept me updated"
Nevýhody: "Flight delays"

Výhody: "Nice and easy"
Nevýhody: "N/a"

Nevýhody: "There was a long-ish and poorly organised layover in Luanda, which involved the flight crew individually identifying the carry-on luggage on the plane so as to ensure no one who had disembarked had left anything behind. This was literally done bin by bin by a crew member shouting down the aisle, "Who's is this brown bag? Who has a grey Longchamp!!!???" This is not something I have ever seen before and it took ages. The cabin also became very hot during the layover, which cause a 40 minute delayed arrival in Kinshasa."

Nevýhody: "Brussels - Prague 3 hours delayed, 2 of which were we were stuck inside the plane waiting for take-off. They didnt even give use a warning or anything about it."

Nevýhody: "Rerouted!"

Výhody: "Film selection"
Nevýhody: "Food was disgusting"

Výhody: "Smooth and welcoming boarding New aircraft Good crew with free drinks"
Nevýhody: "Nothing"

Nevýhody: "no clear information about delay and real flight time"

Nevýhody: "no information on the board about delay and gate change"

Nevýhody: "Food was bad. Crew was distracted gossiping. They skipped rows during meal times as they were distracted. The seats are the most uncomfortable airline seats I've ever sat in."

Výhody: "Excellent service and a safe flight."

Výhody: "Food was fair, and the boarding process involved multiple checks by the same people, of the same documents. Seems redundant, and there are probably more productive ways to check. Seats very uncomfortable for such a new plane. Ugh, can’t wait to get off. Movie selection mediocre."
Nevýhody: "Food and seats"

Nevýhody: "The flight was late. I was late for all my possible transport"

Výhody: "flight arrived safely"
Nevýhody: "everything else. Tegel is a mess, but also this Brussels Air / Lufthansa flight was tightly packed with absolutely no service for anyone not in the first 12 rows of the plane - more than half did not even get a drop of water"

Nevýhody: "Very dirty plane, limited space poor customer service. Took pictures of stained trays, seats. Very gross."

Výhody: "They remembered my special meal requested."
Nevýhody: "Not a very informative crew, service seemed rushed - I only got 2 small cups of choice of beverage offered on a 6.5 hour flight, which was disappointing as I was unable to purchase a bottle of water in the airport terminal prior to boarding as I was just there for a layover and did not have euros to buy one from the machine."

Výhody: "great"

Nevýhody: "Flught was delayed more than 45 min from Brussels and when we finally arrived to Lisabon they couldn't open a door to Airport building."

Nevýhody: "Lost my bags or did not make it on time for connection."

Výhody: "The space between the seats was good"
Nevýhody: "No entertainment at al, no charger for the phone, nothing to drink unless payed! Not even water!! They were 1,5 h late"

Výhody: "Rude and incompetent crew/employees. Early morning flight was delayed 30 min and therefore we missed our connection. Representatives at the Brussels airport were incompetent, slow and misleading and on top of all our suitcases were lost and 24 hours later no one can tell us where they are"
Nevýhody: "Crew"

Výhody: "Excellent service and space for economy class."

Výhody: "A very full flight that was managed well. Staff were accommodating and pleasant."
Nevýhody: "I am not a fan of spicy food when flying so the snack item did not work for me. The more interesting international films were not available with English subtitles."

Výhody: "The fare, that's it."

Výhody: "."
Nevýhody: "."

Výhody: "The food served was wonderful, as well as service."

Výhody: "leg space is quite big"
Nevýhody: "the food was poor - Cold Pasta salad"

Nevýhody: "Audio didn't work, broken tray that the food and drink could fall, unresponsive crew staffs (they consistently ignored my call and even turned off the call light above my seat-they just didn't do anything)"

Výhody: "Crew was great"
Nevýhody: "Still don't know where my luggage was so this is an issue for me on all legs of flight"