No complaints about anything, food was good, entertainment was good, crew was also very good. Will definitely fly again with Lufthansa.
Výhody: "The particular flight attendant serving our area seemed rude."
Nevýhody: "13 hour flight and only one meal and a sandwich"
Výhody: "Very smooth flight. Everything was perfect."
Výhody: "The crew was nice and efficient. There was no meal service because they had catering problems, but they tried to accommodate small children with candy cars and chips."
Nevýhody: "There was no meal service because of catering problems. Though it was done for our safety (the crew mentioned some problems in prior flights), not having a back-up plan of sorts would be good for an airline of Lufthansa's stature."
Výhody: "Even though it was economy class, I was able to sleep because it was very comfortable."
Nevýhody: "Not sure, I slept the whole flight."
Výhody: "Nothing. It didn't happen."
Nevýhody: "Flight to Frankfurt from Denver could have been on time so we would've made this flight to Prague."
Výhody: "We upgraded our flight from Frankfurt to business class--so worth it."
Výhody: "The crew was great. Very friendly and provided excellent services. I was surprised that they serve food (a cheese sandwich) and drinks for a 40 mins flight. That would have never happened in the US"
Nevýhody: "We had to take a bus to get to the airplane from the terminal, which was no big deal. The bus driver was a little rough though."
Výhody: "excellent crew, well manner, well dresses smart feel... they seem to know my needs before I did .. loved it"
Nevýhody: "wider wash rooms onboard .. wider seats .. wider seat bealts also plane from FRA - BOM could use service maintinace ... it seemed like an older aircraft"
Výhody: "Very comfortable. All very nice."
Výhody: "Lufthansa was great in helping me through this mess."
Nevýhody: "I missed my connecting flight from Munich to Athens and had to purchase a new flight. Then, when I got back to Athens for my return flight to LAX I found it had been canceled and had to once again purchase a new flight to get home. Also, not happy that Kayak doesn’t have a customer service number to call."
Výhody: "The people who work for Lufthansa are the nicest i’ve met, on par with Turkish airlines. The times for boarding and departure were respected, the flight was short but pleasant."
Nevýhody: "The long lines. After check in and security, boarding could have involved less of a standing and waiting, with a bit of ahead communication that could be attained. For instance indicate the order of boarding, time until boarding, and place where the passengers from rows 50-70 should form ia line..."
Výhody: "Once again the crew was great and helped me find a place to stow my carry on since I was in the emergency row. The snack was also very tasty."
Výhody: "Each time I travel with Lufthansa care, comfort, amd customer service are such a high priority"
Výhody: "It was a great airline! I flew economy but still was very comfortable."
Nevýhody: "I didn't have a long enough layover in Chicago and ended up missing my next flight. At least an hour and a half should be allotted going through customs in O'Hare. Then an additional 2 hours to recheck bags and get across the airport. This also allows extra time for delays."
Výhody: "The staff is good"
Nevýhody: "The service for a wheelchair is extremely bad"
Nevýhody: "We were advised upon check in online that we could check in but if we needed additional carry on items (1 was free) we had to pay a secondary fee. When attempting to do that online we were unable to, even though it showed the price to do so online was cheaper than the price at the gate. They made us fully check these bags once we got there and we had to pay $40 instead of the 15 or so it stated online. We had to be shuttled to the aircraft and had to wait because the first bus was closed by the operator. We had to wait until the second round for the bus to come back. During the flight the pilot did not mention any turbulence however during the entirety of the flight, including leading up to the landing of the plane, we experienced extreme rocking of the plane back and forth ( I’m aware that this does occur during landings while loosing elevation but this was an extreme case of that) and caused my colleague to get motion sickness which neither of us ever get on flights. I am very dissatisfied with this flight and operations of the airline company."
Výhody: "smooth and on time"
Nevýhody: "no charging ports on plane"
Výhody: "Food service everything"
Nevýhody: "Everything was just perfect"
Výhody: "Short flight with efficient service and coffee"
Výhody: "Ended up flying out of London Heathrow, not Munich do to the cancelled Lufthansa flights. Very stressful and exhausting but did get back the same day as scheduled."
Nevýhody: "The flight attendant did not give me any meal and there were ppl seating in my row who got. SHE completely ignored me"
Výhody: "Comfortable seats, good leg room, pleasant staff"
Nevýhody: "We were late arriving in Prague and then waiting for my luggage only to realise after waiting till the very last luggage THAT my luggage was left in Frankfurt and I didn’t get it til 21.00hrs - totally ruining my plans for my first night in Prague!!!!"
Výhody: "It was trouble free - check in was quick and efficient in Budapest, boarding was no trouble, and transfer in Frankfurt problem-free. Cabin crew were good, flight was nice."
Výhody: "they did good job"
Nevýhody: "security held me up due to venice security not stamping my passport,,,i was finally able to find the original ticket due to free wifi in airport and get it straightened out though it would have been awful if i had not been early early"
Výhody: "Decent choice of entertainment options, though the selection of more recent titles was limited, food was fine for airline food. The crew was, as always on Lufthansa, pleasant, courteous and helpful."
Nevýhody: "Flight left 20 minutes late"
Výhody: "Friendly crew, had row to myself, smooth flight"
Nevýhody: "Delayed departure"
Výhody: "This leg of my trip went well and was fairly comfortable. The entertainment was good, and the food was fine."
Nevýhody: "The attendents at the gate in Newark were very unhelpful and unfriendly when I asked them about whether I needed to let someone know that I need a vegetarian meal, since I was not prompted by that question in my booking. They told me I was out of luck and it was too late. Luckly, there was a vegetarian option on the plane, despite their response, but because of this, I bought food at the airport before the flight."
Nevýhody: "Lufthansa never treats Prague as a destination almost always off stand, it never does this to a internal German flight always late arrival frustrating"
Nevýhody: "The second flight they board us then left us on the bus in the parking lot for 25 minutes breathing airplane fuel."
Výhody: "Very efficient, clean and comfortable."
Výhody: "Lufthansa certainly stands out above ALL American carriers"
Nevýhody: "Entertainment center was not working properly. Had to be rebooted twice."
Výhody: "When in the air crew attentive"
Nevýhody: "Late boarding after allowing priority customer to board, Crew then took ages to start to finish boarding and taxi , Plane sent to furtherest runway, Made little time up,"
Nevýhody: "The return leg has been nothing but a disaster, in every way possible, specifically my time and financially. At no point in the booking process, when I paid over $800 for the trip, was I told that I needed a specific travel visa (Canadian ETA) to fly back into Toronto for my return flight. Subsequently when I checked in for my flight yesterday morning in Manchester, England, I did not have the required travel documents and had to be rerouted onto a flight into the U.S. at a cost to me of $350. The rerouted flight got me to Washington Dulles airport, where I then had to purchase a second flight to get me home to Cleveland, Ohio, at an additional/extra cost of $450. MY CAR IS PARKED AT TORONTO PEARSON INTERNATIONAL AIRPORT!!! I am having to now rent a car and drive there tomorrow (Friday) to collect my car, at another additional cost of $100 plus a 10-hour round trip. Due to the lack of information and communication on your companies behalf, I am down close to a $1,000 and will lose 2-days in work as of the additional days I am having to travel back to Toronto to collect my vehicle. I would appreciate contact from your organization to find the avenue I need to take for compensation of my time and finances. Regards"
Výhody: "for a short flight it was ok"
Nevýhody: "it was in did a very short flight,but a "corny"....."
Výhody: "Nice crew"
Nevýhody: "Terrible film choice"
Výhody: "Great service and comfortable bed for sleeping in business class"
Nevýhody: "More current movie selection would be nice."
Výhody: "Snacks and drinks were provided even though the flight lasted about an hour."
Nevýhody: "unable to select seats at booking until 24 hours before and even then, was unable to do so for the US to Hamburg leg"
Nevýhody: "Boarding was in organizes."
Výhody: "Everything was totally fine but nothing was noteworthy."
Nevýhody: "Plane was a little old and uncomfortable."
Výhody: "Professional crew, easy travel."
Nevýhody: "Close seating."
Nevýhody: "No exaggeration: The crew rolled a beverage cart in front of the restroom while I was in there. I couldn't leave for about 4 minutes The food made me vomit. That's why I was in the restroom when they blocked me in My headset jack was broken. 500 movies aren't worth anything if I can't hear them"
Výhody: "Paid ~350 dollars to upgrade. It was great! More room, better service"
Výhody: "Plane, amenities, crew, flight...all 5 *s"
Nevýhody: "Travelers should be aware getting around that terminal is counterintuitive and not efficient at all....Gate was crowded and confused....I don't understand the point if it's design....also not the place to exchange money...use ATM's"
Austrian airlines food is really good compared to more recent airlines I’ve been on
Výhody: "Very friendly crew, clean airplane."
Nevýhody: "Nothing. They did excellent job."
Nevýhody: "The fees for the sporting bag was out of control expensive"
Výhody: "Quick Trip, Friendly Staff"
Nevýhody: "Spacing of seating due to covid."
Výhody: "Friendly and helpful crew, smooth transfer between flights, comfortable adjustable headrest, easy to request special meal online before flight."
Nevýhody: "Movies available weren't to my taste, which isn't of great importance anyway."
Výhody: "Crew was ok, food and drinks was enough for 1,30 hour flight."
Nevýhody: "I really expected more from Austrian airlines."
Výhody: "The plane was comparatively clean"
Nevýhody: "Staff need to be a little more genuine with their simles or just don’t give obvious fake ones."
Výhody: "Friendly crew and ground crew worked VERY quickly and efficiently to deal with a broken plane and switch us all rather seamlessly to a replacement plane. Impressive."
Nevýhody: "Mechanical problems caused a 5+ hour delay. Very poor communication regarding what was happening. It was my first—and last—time flying with Austrian Airlines."
Výhody: "Every thing"
Nevýhody: "Team desn’t have much Client focus, seems to have more experience with cargo shipments"
Výhody: "From start to finish, Sevdije was in great hands. She had to be in a wheelchair, and there were three connecting flights in countries where she doesn't speak the language. It could have been so complicated, and everyone made it SO EASY. She was all smiles when she arrived in Boston. THANK YOU!!!!!!"
Nevýhody: "Missed the flight from Houston to Fankfurt and the airline canceled the whole round trip. I did not know I had to call the airline to let them know not the cancel my trip. I would've appreciated a notice of that."
Výhody: "Good service overall, the ground crew was very helpful and friendly"
Výhody: "Not much."
Nevýhody: "Baggage fees and unclear policy during booking with Kayak."
Nevýhody: "They overbooked the flight which delayed boarding but the flight was on time."
Výhody: "Everything was awesome best flight i had in my life."
Nevýhody: "Booked a ticket with luggage and got email saying I am at economy class. When got to check in told me I have economy light and I had to pay again for luggage. Dissaster. Contacted priceline- did not care."
Nevýhody: "We are late only 25 min (50% of flight - 50 min)"
Výhody: "Everything was good"
Nevýhody: "Red uniforms are ok but red tights awful"
Výhody: "Good attention and food"
Výhody: "Love the A 380-800"
Nevýhody: "Out luggage did not make it to Houston from Frankfurt. We were late from Vienna but Lufthansa held the plane and extra 30 minutes in Frankfurt so that the baggage could make it from the feeder flights and it still didn't. We were promissed out luggage on Sunday evening. No one called and as of Monday morning no news."
Nevýhody: "Missed the connection because the flights were booked too closely together. Then had to wait 7 hours in the airport for the next flight. It only takes 4 hours to drive there but I don’t have a car."
Výhody: "Service was great, the stewardess's were very professional and very caring without being too personal which is great for me .Every was done quickly and professionally with a great sense of efficiency and purpose .Hard to explain but so different from other airlines . Multimedia was phenomenal"
Nevýhody: "Food portions were smallish but acceptable .Seat reservation service got totally mixed up ,reserved one seat and got another .Maybe software glitch ,needs to be fixed."
Výhody: "Not much!"
Nevýhody: "No one available nor willing to help with checking process. Told to just try the checking machines."
Výhody: "Except eventually delay, the flight experience is good."
Nevýhody: "They lost my bag and refused to deliver it to my house once it was found. It is still at the airport"
Výhody: "Friendly staff, efficient"
Nevýhody: "I didn’t understand that we got no baggage allowance with our tickets. When I looked on the website it appeared that star alliance members got the usual free luggage. Apparently it was a “lit” fare & we didn’t. It would have been worth it to get the next class of fare"
Nevýhody: "Flyght was terible"
Výhody: "The flight was fast and conftable"
Nevýhody: "I didn’t get my food"
Výhody: "Everything OK"
Nevýhody: "Arrived 5’ later, lost train"
Nevýhody: "It was late No food"
Výhody: "Well, at least they didn't overbook it like the horror the connector to LAX was"
Nevýhody: "Waited longer to start boarding the plane than the flight took. There are 2 gates in Lugano "airport" and no plane or flight at the other gate. Shouldn't be this difficult. The inflight crew was nice and attentive for the little time we saw them but the ground crew never ev n bothered to make an announcement. Just had us sitting there like a heard of cattle."
Nevýhody: "Food I think getting worse."
Výhody: "Everything was excellent!"
Výhody: "IT WOES HAREBELL. 4 HOURS BEFORE THE FLIGHT THEY TELL NE THETA WE DOESN`T HAVE PLIES ON THE FLIGHT. THE MAN IN DESC 377 GAVE TO ME BIRDING CARD TO GET G. IN STAND-BY. THER FLIGHT 599 NOT ON THE BORD. AT THE HEAD OFFICE OFF THE OSTREIN CCOMPANY IN GAT G TELL TO WAIT. HALF HOUR LATER STILL THE FLIGHT NO ON THE BORD AND I RAN EAGEN TO OFFICE OF OSTRIEN END NOW THEY SAD IT`S MESTEK AND I IN GET F . NOW WE MAST MAKE THE SECURITY CHECK OVER AGAIN . WE RAN TO GET F TO FLOOR DAWN . IN THE END...WE GET BORDING CARD WITH SEPARATED SETS."
Nevýhody: "RUDENESS INSOLENCE RATTLE, RUN-AROUND MISTAKE, OR EVIL"
Nevýhody: "Although AU blamed late arrival of the plane from Russia, fact is that the plane was at least one hour at the dock before boarding and the AU team was just extremely slow to get boarding done. We were all invited 45 minutes before boarding to board, when apologies were already offered for the slight delay, which turned into 1.5 hour overall. Worst is the lack of communication during the 45 minute wait, for which I have little understanding seeing many older people clearly suffering."
Nevýhody: "I used flights between Vienna and Prague several times and in most cases they are delayed."
Výhody: "The plane was comfortable even in economy. The crew were helpful and professional. Good food."
Nevýhody: "We were boarded and then told we had to sit on the plane for 45 minutes before take off. It's possible this way beyond the crew's control, but still would've been better to wait in the airport. Also, the movie selection was smallish compared to some other airlines."
Výhody: "It was fast and comfortable"
Nevýhody: "5 hour delay. One staff member said there would be a delay, the second said there was no delay and after a couple hours the delay was confirmed. I was told the flight was full without the attendant even checking, flight was actually not even close to full. Nobody wanted to help and do their job, they just want to send you on your way."
Výhody: "Flight services were good. Staff friendly. food was good"
Nevýhody: "Maybe I was upset due to the issues at the first leg so could not enjoy this one"
Výhody: "Easy online check-in and boarding pass access also linked to wallet."
Nevýhody: "I was not aware of additional luggage charges when I booked my ticket. It would be helpful to have a warning about that and the fact that if you do not prepay online you are charged double. I also was not aware of the type of a ticket I booked, e.g. Economy light and what it meant for luggage fees."
Aegean needs to bring back hot meals and drink offer as before COVID!
No alcohol on the plane anymore. A glass of wine back in the day would make the flight much more enjoyable
Quality of the food is poor. No wine served on the board anymore.
Nevýhody: "rip off at boarding. very intellectual airline. we had a piece of luggage for two. total weight 8.2kg. I have been flying with this case for more than 10 years without any problems. aegeian found out that he 1.5! cm is too long. we would have to pay 50 euros. I go to court with this bill"
Výhody: "Pilot kept us well informed."
Nevýhody: "Flight attendants were rude and impatient with anyone not speaking greek."
Výhody: "The crew was nice, friendly and helpful."
Nevýhody: "There wasn't an autobus ready to take us from the main terminal in Athens to the plane on the runway."
Výhody: "Efficient. It was a very short flight."
Nevýhody: "Offer of Wi-Fi."
Výhody: "Not much! Boarding was a nightmare, nobody knew which was the gate and actually they never put it up on the depatscreen. I felt like cattle!"
Nevýhody: "Get organized! Let the passengers know the gate, board by zones instead of a cattle call 45min. before boarding and having to endure the pushing and shoving during this time. Getting in an airplane where people are trying to find a place for their belongings, not finding any and clogging the way."
Výhody: "Could not fly due to medical reason and any all the info to last minute. It lasted 13 days and finally got only a refund of taxes. I’ll never use them again and make sure to book with Kayak as I used too."
Výhody: "Fast and easy"
Nevýhody: "It was too many bags on that airplane and no regulation it a help from the crew"
Výhody: "The staff were nice."
Nevýhody: "Food. Queued too long before we could board."
Výhody: "the damage my luggage ."
Výhody: "We had a nice comfortable flight and were delighted to receive the complementary food and drinks."
Nevýhody: "We were slightly delayed and found it difficult to understand some of the announcements from the crew."
Nevýhody: "No jet bridge at either location"
Nevýhody: "Luggage was not included in the ticket price and it was never specified when we purchased the tickets"
Výhody: "Great service. Friendly staff"
Nevýhody: "Everything was great"
Výhody: "Service was excellent, planes left on time and arrived on time or early."
Nevýhody: "Absolutely worst leg room of any airlines I have ever been on. My knees were jammed against the seat in front of me. It was the most uncomfortable I have ever been on a commercial airplane. Had it not been for this I would have given the airline an excellent review."
Výhody: "We made it to destination."
Nevýhody: "Absolutely no order in getting to plane. Then told people to check bags. Many ignored them. And they only selectively enforced. Lied about every carry-on suitcase being checked. Plenty of overhead space available. Coat me almosst an hour waiting for my bag which would have easily fit in the overhead. Was late to meeting."
Výhody: "Very nice crew, had trouble with boarding"
Nevýhody: "Boarding. They couldn't figure out to make people queue up. It's not a hard job, but they looked like they were struggling. It made me feel like I should step on and help"
Nevýhody: "I arrived just before the hour an hour before departure for a 6am flight, which is in line with their 60 minute policy to find the counter closed. I spent another 25 minutes running around the airport trying to find someone to assist including a ticket agent to adjust my flight. Only to be told I couldn't get a flight out until the next day and I had to pay more for my original ticket for it. I contacted customer service and their response was a simple copy and paste of the rules which I was well aware of (apparently I should have really been there 90 mins before and not 60 according to the site). I only booked with the airline because it offered an 8 hour layover in Athens...a chance to see a bonus city. There are plenty of other airlines with more flexible and consistent policies. I have traveled the world on many airlines and have never had an early check in counter close or to have to chase down a representative to get service."
Výhody: "No complaints!!"
Výhody: "That they use Greek products is really makes the experience for me. Friendly staff."
Výhody: "Once we landed in Athens, knowing that our next flight would be taking off in 5 minutes, we thought ther was no way that we'd make it. Instead, they had someone waiting for us when we got off of the flight and someone to run all 11 of us through the airport to the plane. Aegean held the flight because they knew 11 people from the Santorini flight were coming."
Nevýhody: "Once on the plane, we ended up sitting there for another 30 minutes, even though it was already 20 minutes late waiting for us. When I asked the stewardess whether that meant that our bags were going to make the flight she said she'd have to check. She never came back. I then asked a second girl and she said that she'd have to check and she never came back. I finally asked again before landing and she supposedly went and asked someone and came back and said yes they made it. Got to baggage claim - no bags. We had another flight to catch back to the states, so we didn't have time to figure out the situation. We spent the next three days frantically calling Aegean, to no avail. Their customer service either wouldn't answer or would tell us to call London Heathrow lost and found, who wouldn't answer. Eventually, Delta found our bags and had to work with Lufthansa and their own boots on the ground at LHR to find the bags and get them back to us."
Nevýhody: "Boarding chaos causing a delay to depart. No tvs. Kids all over the plane crying. Kicking seats."
Výhody: "It got me to Larnacasafely."
Nevýhody: "Seats were horribly uncomfortable. I will not fly this airline again after my last trip onthe 14th of August."
Nevýhody: "The price of the low Aegean Airline ticket from Athens to Prague has a hidden provision that the passenger has to pay 40 euros for any checked-in luggage. So in fact the total cost of the air ticket from Athens to Prague is much higher than the other airlines. Kayak did not do a good job warning me about the luggage charge."
Výhody: "Excellent AEGEAN staff, polite and helpful."
Výhody: "The food"
Nevýhody: "Itching negative"
Výhody: "Great crew, baggage arrived"
Výhody: "Timing and cleanliness"
Výhody: "Great experience"
Nevýhody: "They should work on their airport staff a little."
Výhody: "Overall a very smooth boarding and flight. Food was also good."
Nevýhody: "parked nesr chute but used buses to take us to the terminal"
Výhody: "Gets you from point A to point B. Wasn't expecting the food service was pleasantly surprised by it for a 2 hour flight, you don't get that in the states. Crew was cheerful and generally nice. Captain and pilots communicated well. Smooth flight and gentle landing. Overall better experience than flying domestically in the states in my humble opinion."
Nevýhody: "Boarding wasn't organized, except for business class. They don't use zone system like is done by US airlines to board in an organized manner."
Výhody: "On time departures and on time arrivals, full meal service and drinks"
Výhody: "Fast, clean, gracious."
Nevýhody: "boarding took for ever. service from the cabin crew was not good. no entertainment."
Výhody: "The flight was completely full so they offered to check in the larger pieces of carry-on luggage for free. On board the plane, the breakfast was really excellent (plane food-wise) and the attendants were very friendly. In terms of comfort, I was lucky to sit in row 3 (yes, that was Economy class), so I actually had some leg room. On my way to Athens, I'd been seated in row 22 and there was no chance to move my legs at all."
Výhody: "plane packed full but staff still managed to look after passengers needs"
Nevýhody: "dislike bus transfers to terminal for economy reasons"
Nevýhody: "Apparently when booking a ticket with Aegan one check bag is not included unless indicated at the time of purchase. This was a surprise to me since during the purchase process this was not highlighted. Additionally the boarding process was VERY unorganized . No clear lines people just rushed to board even though specific numbers were annouced."
Výhody: "On time. As comfortable as possible. Good breakfast"
Nevýhody: "Sets too small. Woman in front of me was able to recline her seat so far she was in my hlp and I had to push her back up. Didn't see any entertainment options."
Nevýhody: "I would like if you call me and I tell you. 972-508935554"
Nevýhody: "When I purchased the ticket the site stated one bag checked was includEd. But when we checked in we were told we had to pay an additional 35 euros per bag. We did not expect the additional expense."
Výhody: "Everything about our experience was as good as could be expected. Or better actually. Immediately felt we were in good hands from the time we got in the check in line. Highly competent people with a great, affable attitude."
Výhody: "Excellent service, very friendly staff, warm food on board and food selection according to dietary needs!"
Výhody: "Luggage took over 2 days to get to my house from Newark to Cleveland. Lufthansa was great and most of the problems were with United with the lost luggage and delayed flight on the last leg of the trip."
Výhody: "the view was nice, yogurt with honey at the meal was good. other food, not so great"
Nevýhody: "i flew into athens in business class but back in econ, there was a huge comparison between how the crews treat passengers. i don't see why crews should be smiling to business class passengers but not to economy class, we're all customers after all."
Výhody: "comfortable flight"
Swift clean friendly on time
Výhody: "Friendly crew, great access to a variety refreshments, robust entertainment library."
Nevýhody: "No suggestions."
Výhody: "Information sharing by pilots and crew. Economy class leg room is good."
Nevýhody: "All good up to the level"
Výhody: "Impressive service... amazing crew, very friendly and professional"
Výhody: "Usual faultless KLM experience"
Výhody: "The pilot and the crews were helpful about the transit. Pilot make up a lot of time."
Nevýhody: "Flight was delayed, had to run to my next connection flight."
Výhody: "Flight arrived on time"
Nevýhody: "No food provided "due to a strike the previous day". Not sure why this would impact on providing a sandwich or snack particularly when champagne was still available for first class passengers."
Nevýhody: "I congratulate the KLM crew!"
Výhody: "Seat comfortable"
Nevýhody: "Flight was delayed and overhead bin space was very small"
Výhody: "Being fed was amazing and watching free TV was great!"
Nevýhody: "I wish there were personal fans because it got uncomfortably hot sandwiched between people"
Výhody: "the crew was nice"
Nevýhody: "Seat confort on long flights, leg rooms,"
Výhody: "great crew and comfortable flight."
Nevýhody: "sceens in the plane to show map and direction of travel"
Nevýhody: "Inflight was better than I expected. But needs upgrading air crafts."
Nevýhody: "The overall travel was good, no wifi and the entertainment system had a faulty headphone connection, and no place to charge devices other than through a USB port"
Nevýhody: "The flight was cancelled and had to be rerouted on United Airlines."
Výhody: "Best airline in the business quick efficient and outstanding service What else can you say"
Výhody: "The flight started with a visit in the recently renovated KLM crown lounge in Amsterdam airport. I liked the various seating options and of course the upstairs bar. The service on board was attentive and efficient, the food options I really liked (especially the Chinese dish) but also the little touches like the nuts & gouda cheese which were served in small porcelain bowls. The seat itself was very comfortable when sitting and the structure gives a lot of privacy. However for couples or friends travelling it's a bit cumbersome to have a conversation even when sitting in seats next to each other. Overall my expectations were fulfilled."
Nevýhody: "This seat is not ideal for sleeping for taller persons (I'm 185cm tall) as the space to put the feet is very narrow and it's uncomfortable when lying on the back (as one cannot put them in the natural resting position). Cabin temperature could have been a bit lower for my taste. Crew needs better training with regards to transfer procedure in Chengdu."
Nevýhody: "I ordered Wheel chair for my parents but one of them didn't get it at all. When my parents were checking in for flight they asked the representative about meal selection and she didn't answer their questions properly and because of that my mom didn't get proper Hindu Vegetarian food on flight instead she got Egg omelet which she couldn't eat. She has to eat just fruits. My mother is a diabetic patient and she needs a food every after some time. I never had such a bad experience before with any other airlines."
Výhody: "Gaps between seats are very narrow."
Nevýhody: "when serving drinks, cabin crew limited to serve liquor only once and it was poor service."
Výhody: "Friendly hostesses"
Nevýhody: "Flight was delayed 3 hours"
Výhody: "Seat 39A did not recline. The gentleman next to me spread his arms out a bit as he typed on his computer the entire way. So I did not get ANY sleep. Plus he got up at least four times."
Nevýhody: "Except for the man next to me - great!"
Výhody: "Excellent service. A meal , drink and a coffee included which we were not expecting."
Výhody: "Good entertainment options. Nice flight attendants"
Nevýhody: "It would be helpful for short people to be able to adjust the head rest lower on the seat. More recent released movies would be helpful. More leg room. Not charging more money to choose seats."
Nevýhody: "KLM lost my luggage during the layover. My luggage didn't arrive even after the next flight to Prague. Customer service wouldn't give me any idea what flight my luggage would arrive on, nor would they tell me what time my luggage might be delivered to me."
Nevýhody: "Flight was cancelled."
Výhody: "Friendly in-flight personell"
Nevýhody: "Approx. 1 hour delay, which was not the airline's fault (construction on runways)"
Nevýhody: "Customer service"
Nevýhody: "We did not get two of baggage at the destination."
Výhody: "We got a meal for a 1h flight only"
Nevýhody: "No entertainment but normal for this type of flight"
Výhody: "Short flight with good communication."
Nevýhody: "Nil to complain."
Nevýhody: "The 767 is configured oddly and th business class seats are so narrow it feel like you are sleeping in a coffin"
Výhody: "Decent seat size. Sorta slept the whole flight."
Výhody: "Flight crew; legroom even in cheap seats."
Nevýhody: "Exceptionally unhelpful customer service when asking about extra kilos/bags. Just quoted the online info back at us. We simply wanted to know how much would be charged if the bag was 1-2kgs overweight. We could not get a straight answer, just quoted the unclear company policy. Extremely frustrating and annoying. KLM offer a superior flight experience - it is a shame their terrestrial customer servic does not match it!"
Výhody: "787 is a great airplane. The 3-3-3 seat configuration leaves enough seat width to be just comfortable in coach."
Nevýhody: "Without any explanation the plane I was due to go to Istanbul on at 11.30 was not available. I had to wait for a small plane coming from Edinburgh then wait for it to be emptied of passengers and cleaned. This meant we were over 2 hours late into Istanbul. No explanation or apology. I then missed my next flight in Istanbul and had to purchase another ticket. I cannot believe that air passengers are treated in this way!!! I will follow this up with KLM when I go home from my holiday."
Výhody: "The flight was very good, specially considering it was a daylight one. Staff was friendly and servicial. Tue food was above the industry's average."
Výhody: "Equally friendly crew and experience. It was complimented by the time we got to spend in the fantastic KLM lounge while we waited for the flight."
Výhody: "Loved the service...everything was excellent"
Nevýhody: "The bus class seat was a bit narrow at the feet"
Výhody: "Everything. Staff incredible."
Výhody: "Everything - Checkin, crew, food, entertainment"
Výhody: "Catering is ok"
Nevýhody: "Seats comfort really old school"
Výhody: "Great smooth flight staff was pleasant and the overall experience was fantastic."
Výhody: "Service was good"
Výhody: "We love the flight all the way"
Výhody: "Unexpected surprise--even on a 1 hour flight at noon, they gave us a sandwich!"
Výhody: "Excellent service and comfortable flight"
Nevýhody: "Flight delay roughly an hour"
Výhody: "Quick and efficient flight. Crew very organized. Great language skills"
Výhody: "The crew was amazing and took measures to make the flight Covid safe"
Nevýhody: "The food was not the best and Twistees weren't available. Also the seats felt narrow"
Nevýhody: "Flight going out cramped seats, going back much bigger space and USB ports. Cabin crew weren’t very cheerful"
Výhody: "I didn’t like anything"
Nevýhody: "The female FA gave me an attitude when I asked about moving to a window seat"
Nevýhody: "Primind bagajele"
Nevýhody: "These jerks delayed our flight because our plane was late in arriving. Fine. They give us zero information on what’s going on as we stand in line forever. Then they load us onto the jet and apologize for the delay. Then the jerks announced a new delay. This time a flight in Palermo had technical difficulties, so we would take on their passengers. After another hour sitting in this tin can and our own flight passengers now missing there connections due to this double delay the pilot announced he has no clue what’s going on. He hasn’t heard from the company!!! The passengers were mad! Another time elapsed. Captain says we can’t wait. Let’s go. Now half of us missed our connections!! Air Malta I have a message to you. Clean up your unprofessional act. I get it that a flight had delays but then you did the same thing to us!! I’m pissed at your holier than thou attitude. You were 100% unprofessional."
Výhody: "Flight was perfect and on time. Seating comfortable."
Nevýhody: "No free snacks but available upon payment. But not cheap."
Výhody: "Prompt boarding"
Nevýhody: "No complementary drink or snack"
Nevýhody: "Both times into Rome we had to wait on the tarmac for stairs. Either get more stairs or book fewer flights. The planes get hot in July while you wait endlessly on stairs."
Nevýhody: "The flight itself was absolutely fine but we are very unhappy with the what lastminute.com did regarding our tickets. (As you will see when you look at the notes for our case). We shall be seeking legal assistance upon the return from our holiday & contacting you/lastminute.com for compensation."
Výhody: "fabulous flight and crew"
Nevýhody: "Perfect take off perfect landing so smooth nothing more can be better - Thank you!"
Nevýhody: "Check in was a mess. I paid for a seat but was given a seat at the back. Fortunately, I had the print out and insisted to Ck it."
Výhody: "Crew were ok. But flight was delayed and cabin was very warm."
Nevýhody: "If airline informs of delays, cooler cabins"
Výhody: "Boarding process was smooth and the flight was on time."
Nevýhody: "LONG lines to check bags at the Malta airport. Limited leg room on the plane. Checking bags is expensive."
Výhody: "It was only an hour and a half from Rome"
Nevýhody: "It wasn’t clear that my fare did not have free check in luggage. Check in luggage was very expensive! It’s going to cost me double what I paid my flight just to check in one piece of luggage in both directions."
Nevýhody: "Flight delayed by 45 mins"
Výhody: "The lounge and the staff were wxcellent"
Nevýhody: "Lack of information about reason for initial two-hour delay"
Výhody: "Flight attendants"
Nevýhody: "Food was awful"
Výhody: "Comfortable and competativly priced, snack and a water included, more if you want to pay, but not overly priced."
Nevýhody: "Leg space was terrible. Just sitting my knees were touching the front seat, was unable to move."
Nevýhody: "Long delay. Flight was due at 1820. Arroved in milam hotel at 0030"
Výhody: "Pleasant approach of staff"
Nevýhody: "Planes are rather small"
Nevýhody: "no legroom, no business class (while i payed for it), awful food, no business class lane, no space for luggage"
Výhody: "Very nice flight. Great service and a lot of seat room"
Výhody: "I got to where I needed to go."
Nevýhody: "Herded on to overcrowded buses to and from tarmac. Seats horrible. No worth the trip to Malta. Go somewhere else"
Výhody: "The security process at the airport was the best and fastest I have had. Flight was however delayed. But flight was short and enjoyable."
Nevýhody: "The delay of the flight could have been handled better. We were not advised why it was late or anything. But overall experience was good. Thanks"
Výhody: "The short flight."
Nevýhody: "I guess they are having problems getting flights out on schedule I had a long wait coming from the US and they added another 2 plus hours of wait at Heathrow....."
Výhody: "Fast, easy, and comfortable flight, with a friendly crew."
Nevýhody: "For this flight, the line of people to board stretched outside of the gate- it was not possible to wait inside the gate. Once we were checked in we had to shove our way onto an overcrowded bus for transport from the gate to the plane. More buses are needed when ferrying people by bus from the gate to the plane, in general (not just on this flight)."
Výhody: "Quick and easy boarding"
Nevýhody: "Food and no entertainment, crew was not consequent with safety rules."
Výhody: "Friendly attendants on roomy older plane."
Nevýhody: "The "snack" was a very unappealing tuna sandwich which was basically an empty bun, but no one is on that flight for the food anyway. The entertainment monitor was broken, but again, it just didn't matter."
Výhody: "We thank Airmalta's Mr. Godwin Grech for his great hospitality and courtesy during the flight."
Výhody: "Really happily uneventful ride."
Nevýhody: "The passport control at Heathrow airport (for this airline) was beyond horrible. There were queues leading to even longer queues and we were two hours waiting to reach the passport control desk. It did take the edge off flying into this particular terminal in Heathrow."
Nevýhody: "Worst leg room ever. I am 6'2" and had to sit sideways due to my knees jammed into the seat infront of me"
Nevýhody: "Late boarding. Later take off. Even later arrival (no gate available)."
Výhody: "The staff were friendly and helpful. I was provided with a snack and a drink although since I am an old traveler I remember better snacks :-)"
Nevýhody: "There is little that I can think of which I disliked about this flight to Vienna, I would use Air Malta again"
Výhody: "Boarding was easy, check in online to save time and get a better seat"
Nevýhody: "No entertainment and seats are small"
Výhody: "The staff were friendly and helpful. I wwas provided with a snack and a drink which was nice too."
Nevýhody: "There is little that I can think of which I disliked about this flight to London, I would use Air Malta again"
Výhody: "Fast, efficient, easy"
Výhody: "It was for the most part on time."
Nevýhody: "Basically a mostly-on-time bus in the sky. Both trips there were issues with soap in the bathroom. The first time: a shared hotel bar. The second: no soap at all. Food awful (tuna sandwiches for everyone served in a closed tube hurtling through the air not my idea of a good time) but it was a short flight from Amsterdam to Malta so whatever."
Výhody: "Relatively on time. Friendly crew."
Nevýhody: "Only had a bar of soap for the bathroom for everyone to use. Didn't seem very hygienic."
Výhody: "It was a short flight, so we didn't have a meal or anything like that. But all in all the service was fine."
Výhody: "Even though the airplane was packed, I didn't feel crowded."
Nevýhody: "There was no power outlet to recharge the phone and no entertainment."
Výhody: "The crew were uplifting and ready to serve. Genuine smiles and greetings. Take off & landing were very smooth. The aircraft I was in did the job well."
Nevýhody: "The seats are crammed with each other. I feel sorry for the big guy next me. He couldn't even move. The check in was not smooth and we have to wait a couple of times. No greetings,no smiles. Overall experience is just ok."
Výhody: "Flight was on time, Staff was courteous"
Výhody: "All was just great and on time"
Výhody: "Crew on board was hard working and polite."
Nevýhody: "Ground personnel not friendly at all at Heathrow. Plane was totally crowded and bathrooms were unavailable for long periods of time. People stood in the aisles throughout the flight and blocked the aisles, even for the crew. Have to say though, that the plane was full of football fans travelling to Malta for some game."
Výhody: "Short flight but everything was great from check in to landing. We have flown many airlines and Air Malta was better than most."