Deplaning by row groups due to covid was a joke - we were then crammed into a bus to the Munich intl terminal. Wifi did not work at all on the 9 hr flight.
Výhody: "Wine. Good movies"
Nevýhody: "USB charging didn’t work. WiFi wouldn’t connect. Food was horrible. Cheap pasta. Flight attendants are just German, no warmth or connection, they just gave orders like we were employees. Will try to avoid Lufthansa in future if possible"
Nevýhody: "We had a three hour departure delay in Munich"
Výhody: "easy boarding. crew was nice."
Nevýhody: "terrible seats. no tv or chargers."
Výhody: "The flight was only about 1 hour. Everything ran smoothly once we took off. The crew was very good, providing gate information for connecting passengers."
Nevýhody: "It would have been better if we had departed on time. I don't remember why there was a late departure but it made it difficult for some passengers to make their connecting flight. My husband and I hurried to the gate for our flight to Washington, DC but that flight left late, too."
Výhody: "Flight was on time both ways."
Nevýhody: "had to pay for wine- first time in 25 years of flying international and it was very expensive flight, oh well, will skip Condor next time"
Nevýhody: "Arrived late due to bad weather in Houston, about an hour late."
Nevýhody: "Food was not edible. Everything else was good."
Nevýhody: "flight attendant gave me a meat sandwich when i asked for the vegetarian option due to my vegetarian diet and i became sick because of this"
Výhody: "I liked that the attendants rushed through a beverage service with the little time they had - didn’t make it to us, but they were trying their best and I very much appreciated their effort."
Nevýhody: "The boarding process is poorly controlled and kind of unpleasant"
Výhody: "The service and the airplane"
Nevýhody: "Nothing at all"
Výhody: "Lufthansa is great."
Výhody: "Loved the flight. Definitely better than Swiss which is what we flew in."
Výhody: "Great service as always"
Nevýhody: "Took off late."
Nevýhody: "Our original flight, one day earlier, was canceled 10 minutes before boarding."
Výhody: "Flights to/from Prague are generally late and we missed 2 connections in 1 week"
Nevýhody: "Connection. Ft from Prague was 2 hours late and there was no connection. We missed our dinner with dear friends that we rarely get to see."
Výhody: "Clean plane.."
Nevýhody: "I was very upset that from Kuwait to Frankfurt I paid in sir net but the speed was very bad . It's not fair to pay 15$ for that it's not fair. And I ask my money refund! And again they saying that speed is very good for watching YouTube and video streaming! Why Lie?? IT IS NOT FAIR!"
Nevýhody: "Flight was cancelled, Lufthansa was not able to reschedule the same day."
Výhody: "You can't beat the German's at efficiency. Awesome!"
Nevýhody: "Houston isn't their hub and I have to put up with United."
Výhody: "Good service.good movies.Good food."
Výhody: "New plane, nice seats. Typical Lufthansa."
Nevýhody: "Strict weight limitations for carry on luggage. Go British Airways if you have large carryons. Lufthansa is militant about luggage weights."
Výhody: "service on luthansa was delightful"
Výhody: "Drinks and great stewardesses"
Nevýhody: "No phone charger."
Výhody: "Quick boarding"
Nevýhody: "Flight was slightly delayed. We had to hustle in Munich to make our connecting flight (so we thought) to IAD. It turned out the flight to IAD was also somewhat late so in the end all was well but we had less than an hour to make the connection and it was a bit fraught."
Výhody: "Great food!"
Nevýhody: "No entertainment"
Výhody: "Good space between seats"
Nevýhody: "Old and loud plane, especially loud and shaky on taking off"
Výhody: "Lots of food for such a short flight."
Nevýhody: "I did not go because i canceled my flight and am still waiting for my refund since 23 May. I will probably never use Kayak again. Not happy... far from satisfied. ~AC"
Výhody: "Flight was uneventful, which is what you want!"
Výhody: "Fell aslep right after takeoff"
Nevýhody: "Delayed flight"
Nevýhody: "They change the gate for transfer last minute"
Výhody: "I liked the process this time because I didnt miss the flight (unlike last time when lufthansa workers denied us to go to the front of the line at passport checkpoint) IN PRAGUE CHECK IN PEOPLE WERE WONDERFUL!"
Nevýhody: "Nice crew"
Nevýhody: "Lufthansa cancelled my flight on November 23rd a few hours prior to departures because their pilots went on a strike. When I called and asked if they would rebook me the lady on the phone said that she could rebook for a trip that had two layovers from 2pm(Prague time) to 8:30pm(NYC time) for the 24th of November (thanksgiving). When I asked her if there was anything else she said that was the soonest flight she could find. When I checked my self I found and booked a flight for the 23rd. When I called back they refused to give me a refund."
Výhody: "I like the friendly crew. They give refreshments at no charge on a 40 minute flight and get it done in time."
Výhody: "Food/drink choices and portions were very generous on our long haul flight over the Atlantic into central Europe from the west coast of the the US. Efficient boarding. Lots of entertainment options as well."
Výhody: "Quick straight forward"
Nevýhody: "No entertainment at all"
Výhody: "The crew, food and entertainment were good."
Nevýhody: "I could not even cross my leg. The coach seats are ridiculous and because of that, I will not book on the airline again. Sorry, coach seats should be an option for everyone, not just someone the size of a 9 year old. I'm only 5'2" and 120 lbs."
Výhody: "Great crews, great amenities, good food. Best flights I've been on in a long time."
Nevýhody: "Economy seats are tough after 10 hours. But thats what I paid for so no issues."
Výhody: "Easy on, easy off this flight. Crew was good on this flight. Got us all on and to Frankfurt no problems"
Výhody: "These guys gave me a positive and energetic vibes . Unexpected great food , the atmosphere was uplifting and positive, thank you. I had 5 connection before in the same week, but this one was very memorable"
Výhody: "The flight was very good."
Výhody: "Service was good. In flight selection of movies, music, tv etc was good. Flight camera was cool. Got a snack and drink in a 50 minute flight."
Výhody: "We were given a free meal (sandwich) on this short duration flight. I thought that was a nice touch."
Nevýhody: "The boarding process wasn't very smooth."
Nevýhody: "I wanted to check 2 bags, even though you only get one free checked bag for economy international. The desk agent at check-in wouldn't check my second bag and didn't know how much the fee even was for the second bag. She was not exactly pleasant, which might have been because it was 430 in the morning but still. I just ended up carrying on two pretty big bags. The crew ended up gate checking one for me in Frankfurt which was nice. But I would have paid not to carry that dumb thing around with me through the giant Frankfurt airport. Other than the one desk woman in Prague, everything else was good."
Výhody: "Crew service was excellent. I would recommend Lufthansa to everybody."
Nevýhody: "Considering the length of flight we received o.k. refreshment."
Výhody: "Very short fligh so there was no entertainment but everything else was perfect"
Nevýhody: "This really is more about the flight from paris to Bucharest: I’ve literally never experienced a worse ticketing and boarding process. Old planes, ride staff (even by remarkably curt and abrupt Romanian standards). Broken inline experience. Overall unpleasant. Seems to be flown only by Romanian families with hundreds of pounds of luggage. Like a caravan."
Nevýhody: "I missed my flight because my previous flight was delayed 2.5 hrs"
Výhody: "To be going home!"
Nevýhody: "Female crew taking orders then taking ages to ring drinks a d they move on to others instead of finishing what they were doing. Then you're lucky if you get given 1 sugar and no spoon lol."
Výhody: "The flight departed on time and arrived the same. The seat was a tad bit narrow for me but then I am a tall guy at 6'5". Crew was very professional. Ticket cost was a third of what the other airlines were offering for a Sunday fare. I'll definitely use BlueAir again!"
Nevýhody: "I was not allowed to take the push chair on board even though on the inbound flight was ok to do so. I have purchased the push chair especially so I can take it on board. Disappointed."
Výhody: "The crew was well trained, kind and receptive. The pilot managed to drive through a storm and even arrive 10 minutes faster after leaving 5 minutes late."
Nevýhody: "Passengers traveling with pets took our reserved seats. The places for our baggages were occupied. When addressing this issue, we were told to move further ahead to empty seats. There was no meal included, and the one we purchased could not be paid by POS."
Výhody: "Boarding was quick and we arrived on time."
Nevýhody: "When getting to Bucharest we were taken by bus and didn’t have a gate."
Výhody: "Everything was quite fast, we were like 15 min before the plan ready with boarding, but then somebody needed medical assistabce and we left 15 min delayed. But that's ok, it's nobody's fault. Baggage arrived very fast in Hamburg."
Nevýhody: "A minus for the Crew because when we arrived in Hamburg, people started to open the baggage boxes although we were still rolling (like 5 min too early) and they didn't say anything, so more people were following. When we arrived, almost all the people who could, had the baggage already with them. This happened in the past but the Crew stopped the people on time."
Výhody: "What to like? The rudness? The delays? Or the fights on board!!!"
Nevýhody: "The flight was delayed with nearly 2 hrs. Cabin crew were rude made as feel very uncomfortable. This flight as whoke was the worst one I have even been too. Never ever again. BLUE AIR NEEDS TO SORT ALOT OF THINGS BEFORE OFFER SUCH SERVICES"
Výhody: "Stupid survey can’t eliminate category that doesn’t ajgpply"
Nevýhody: "I was unable to check n online (although the process was intitated well earlier than 12 hours prior to departure). The system charged y credit card for a seat reservation and then crashed with an error, both on my phone and laptop browser. When I called at 9:00 am (when their offices are open) to ask for help with what happened, I received no answer other than, "the check in system has just closed. I am unable to help you in any way". I booked another flight with another carrier, and did not take this flight., not do I plan to book with them in the future That being said, it is not the job of the employee to defend a poorly working system. Services need upgrade asap."
Nevýhody: "flight delayed by more than 1 hour"
Nevýhody: "I have booked with 2 checked in baggage pieces. On check in I was told no baggage was paid and I had to pay 100€ for the baggage."
Výhody: "Boarding was good, flight and crew were good, had refreshments and food which came as a surprise. Overall I had a very good flight."
Nevýhody: "I liked everything"
Výhody: "Clean enough"
Nevýhody: "Charged £60 for hold luggage because the airline’s unstable website wouldn’t allow me to book in advance (£20 extra in the airport). Plane was delayed because they were late allowing passengers to board and missed the runway slot. Seats were uncomfortable - it was an older airframe."
Výhody: "The added touches make all the difference! We didn’t expect free food and was delighted to receive breakfast. The chairs were much more comfortable than any other plane I’ve been on due to the adjustable head rest, and as a regular flyer to Cyprus, this made a difference. The sweets served just before landing is an excellent idea and something that we do need due to our ears, so this was appreciated. staff were attentive and pleasant."
Nevýhody: "To have the menu and duty free booklet at the beginning of the flight would have been helpful."
Výhody: "Flight Attendants very good"
Nevýhody: "Dusseldorf to Warsaw: Boarding terrible including assistance and messaging. - Boarding chaos - Late flight out of Dusseldorf (about an hour) - Just before landing, pilot announced all connections would be made - (and even mentioned chicago) - Connecting flight was gone when I arrived at gate, and I was quick in getting to gate from prior flight - next flight caused 5 hour layover in Warsaw Warsaw to Chicago Boarding terrible including assistance and messaging. - Boarding chaos - Late flight our ot Warsaw (about an hour) - no messaging at gate about reason for delay - kept increasing departure by 5 minute increments; started at 16:40 ended 17:05 (I beleive) - once boarding was complete, pilot said delay was due to wait for connections (boarding was an hour and 15 minutes late). Very frustrated"
Nevýhody: "The plane seemed very old, toilet in poor condition."
Nevýhody: "7hour delayin onnecting flight! Seats on plane torn and very uncomfortable, meal booked but no food available."
Výhody: "Flight was delay by 1 hour consequently my luggage did Ot arrive with me to Katowice on top of that there is no more flights today from waw to kat with lot Airline"
Nevýhody: "Serive to pay extra luggage very very slow"
Výhody: "The free snack (biscuits and drink). The hard-working attendant (having to stuff all the baggage into the overhead lockers). Boarding at the rear door enabling me to get to my seat early."
Nevýhody: "A slight whistling noise coming from the rear of the cabin, not too bothersome but it's there (I think the plane is getting a bit old). Not being able to disembark from the rear."
Nevýhody: "It was very hot on the plane. There was no legroom in my seat, it was very uncomfortable."
Nevýhody: "It was very hot on the plane. There was no legroom in my seat, it was very uncomfortable."
Výhody: "Crew, polite and friendly"
Nevýhody: "delay of more than 6 hours and incorrect information"
Výhody: "company gave out free drinks and snacks"
Nevýhody: "They change the fly departing time with 12 hours before I was flying"
Výhody: "On time ,clean aircraft..."
Nevýhody: "Crew was very serious...a smile can make a difference....."
Výhody: "The flight went well."
Nevýhody: "Bag drop off was terrible and stressful. We arrived 2.5 Hours early to drop the ONE suitcase and have brunch. We queued for 1.5 Hours to then be blocked as all six counters were given over to another flight and people who arrived LATER then us for our flight got to go first. It was incredibly stressful and frustrating especially when I checked in online before arriving at the airport. We had to rush and run through the airport and board at final call. In fact it would put me off flying with Blue Air again."
Výhody: "Flight on time . Attentive crew . Good price ."
Nevýhody: "Lack of leg room ."
Nevýhody: "The actual flight was good, but to try and check in on line is murder..the website needs a totally new revamp, both to & from Larnaca I was unable to check in on line. You enter all your details press confirm and it is supposed to go to the next instruction, but a message appeared then took you back to your previous page and you had to input all your details again..this happened many times before I eventually gave up."
Výhody: "Arrived early to destination"
Nevýhody: "Lack of entertainment also limited drinks"
Výhody: "The flight was punctual"
Nevýhody: "I got charged twice for luggage and couldn't get a refund"
Nevýhody: "I had to make my own way home from Manchester.. plane diverted due weather."
Výhody: "The food they offer to purchase. Easy check in at the airport."
Nevýhody: "Better seat pitch. I'm not a tall man, but the space is very small."
Výhody: "Leg room and reclining"
Výhody: "On time , crew good... no complaints"
Výhody: "staff very friendly and polite ..airplane wasnt full so i get the chance to have a nice fly with my 2 little sons"
Výhody: "Everything was awesome!!! I am going to buy only from you my next flights."
Nevýhody: "The agent lady on the desk did nothing to help us get on our flight. She refused to identify herself. We intend to sue the company for the damages caused to us because of this bad attitude."
Výhody: "Reliable and friendly staff. Even offered a free soft drink and sandwich on a short haul flight."
Nevýhody: "Space to sit, especially when seated in the middle"
Výhody: "Can't say that I liked anything at all."
Nevýhody: "1. Poor coordination by the crew members. 2. Been treated with arrogance and superiority by crew members. 3. Disgusting food."
Výhody: "comfy seats and a breakfast thrown in !"
Nevýhody: "not much"
Výhody: "Leaving more or less on time serving food & beverages on a low cost flight Even though I didnt eat (carb free, there were'nt any friut or vegtebles) yet the idea was thoughtfull."
Nevýhody: "Seats rather narrow"
Výhody: "am ajuns chiar mai devreme, personalul foarte dragut si amabil , scaunul comod , mancare si bauturi bune."
Výhody: "Good price, comfortable seats, nuce food and candies"
Výhody: "First time flying with them. Strongly recommended!"
Výhody: "Staff on board was friendly"
Nevýhody: "Planes were late Issue with on-line check-in Non responsive contact center at high cost per minute Absolutely inadequate space for knees, am 1.93 and my knees were stuck all the way during the flight although I had upgraded to a seat with better space. Old aircraft"
Plane late over 2 hours. Crew did not know how to manage the situation. Very unprofessional
The crew managed the covid guidelines very well in a friendly way. Wearing a mouthmask does not feell ok in a 2 hours flight. As long s people are sitting still, I would consider periods of taking it off all together, (keep it on up to departure and then again before landing. People moving shoud wear a mask.
Nevýhody: "The app and trying to find boarding details prior."
Výhody: "The crew was great and the food was pretty good (in addition to lunch/dinner, they offered multiple snacks and drink service throughout)."
Nevýhody: "The boarding could definitely be better - customs and an additional security check before the gate was a bit much and caused the flight to depart over 15 minutes late."
Nevýhody: "Departure was slightly late (passengers still exiting the plane when gate was called)"
Výhody: "On board service and entertainment. The plane itself was clean and comfortable."
Nevýhody: "The check in process was slow and inefficient. One of our bags was routed on another flight (we’re still waiting for it). Ridiculous amount charged for chech in luggage for an international flight!"
Výhody: "The flight attendants were wonderful and the movies and space for the kids was great!"
Nevýhody: "Water could have been served complementary"
Výhody: "Crew were helpful."
Nevýhody: "I had asked for a Muslim.mealor a vegetarian but there wasn't anything so I had only cheese and fruits which was a disappointment"
Nevýhody: "Wasn’t given a blanket"
Nevýhody: "The flight and its crew did well but I will NEVER use it again if it has to transit in Brussels. We were bussed to the T terminal ( ‘incidentally’ where were all the AFRICAN flights transit) were we had a 5 hour layover, which is fine with me, but the terminal has no restaurant or any decent stores."
Nevýhody: "Switched plane from Brussels to United which saves us 3hrs but then they lost our luggage. This was after we asked them to double-check. They told us that our luggage had been logged-in to our new flight. We are very disappointed in Brussel airline and will not use them again."
Výhody: "I liked the organization and service"
Nevýhody: "When we arrived in Toronto they sent us to customs even though we didn’t need to go and we missed our connecting flight through Brussels them had to rebook with terrible seats to London now we are almost a day behind schedule..."
Nevýhody: "Lost/Delayed Baggage My baggage is missing and this has cost me extra expenses and a lot of inconvenience."
Nevýhody: "no free food, beverage or entertainment"
Výhody: "Crew was polite, but..."
Nevýhody: "The flight attendants seemed unused to the idea that Orthodox Jews won't sit beside people of the opposite sex. This made boarding take longer than it needed to. The airline should figure out a way to streamline this process on flights to/from Tel Aviv."
Nevýhody: "It was late both going to Prague and coming back. Then on this flight the stewardess tried to tell me that I could not put my bag on the bin on top of my head - she was reserving it for other passengers! Then she realized that her comment might sound racist (so she apologized), then she told me that I could not put my small bag under the chair. Finally I told her that she is certainly looking for a way to get me off the flight to which she answered "I can certainly find something!!!" Cultural sensitivity is needed with these stewardesses who are racist like I don't understand and I was certainly polite!"
Výhody: "Good leg space and went on time."
Nevýhody: "Cup of coffee would be nice but this you need to buy and this is STUPID Expensive"
Nevýhody: "I travel often with Brussels Airlines and often run out of movies I want to watch during my trips. Air France has a selection of movies that is 2-3 times the number of movies offered by Brussels."
Výhody: "The crew was outstanding. All amenities were available."
Nevýhody: "I can't think of anything."
Nevýhody: "Flight delayed and waited over an hour at baagage claim .no one to speak to or help. Worker at baggage claim sitting on phone ."
Výhody: "Smooth flight Pleasant staff Smooth boarding process"
Nevýhody: "Super late due to poor management of runway construction in Brussels No entertainment in the cabin"
Výhody: "Forgot they were on 24 hour time. Maybe send an alert about that."
Výhody: "I had an aisle seat."
Nevýhody: "No entertainment provided, except for the option to connect to their wi-fi. However, if you didn't have a wi-fi capable device, you were screwed. The food was disgusting - the worst I have ever experienced on a flight."
Výhody: "Very nice service economy privilege, friendly crews, good food, water service at flight start, room around knees, blankets, all very good"
Nevýhody: "the headset plug in needs maintenance. it had to be plugged in and re-positioned several times to get it to work"
Výhody: "They had a funny safety video"
Nevýhody: "The flight was delayed by an hour. Not only did this mean that I didn't have a chance to rest in Hamburg, it also meant that I had to sprint to get my connecting flight which was on the other side of a huge U shaped airport."
Nevýhody: "My luggage was lost and still haven't received it. Very disappointed in the service."
Nevýhody: "Flight was late and I almost missed my connection in Brussels"
Výhody: "On time boarding and the flight was in less time than expected."
Nevýhody: "No leg room, my tray table was broken"
Výhody: "Rude and incompetent crew/employees. Early morning flight was delayed 30 min and therefore we missed our connection. Representatives at the Brussels airport were incompetent, slow and misleading and on top of all our suitcases were lost and 24 hours later no one can tell us where they are"
Nevýhody: "I ordered kosher meals and asked at the gate if the kitchen sher meal was ordered... they said yes but in the flight they didn't have it registered."
Výhody: "Everything about the airline"
Výhody: "The crew was excellent. Flights were uneventful. Enjoyed the ability to watch a movie on the little TV that each seat had. Made the long flight feel much quicker."
Nevýhody: "On my flight from Dulles to Brussels, the seat cushion was pretty much worn out. Felt like I was sitting on concrete. My butt was pretty sore after the flight. Flight back was totally fine. But it was a small inconvenience. Everything else was great."
Výhody: "The crew seemed nice"
Nevýhody: "I was literally in tears by the end of my flight because my back hurt so bad in the seats. When I was boarding, I had a two hour layover and I still had to run for my flight and they were already boarding when I got there. The food was tasteless. All I could do was try and sleep and pray the flight ended quickly."
Výhody: "Fast Boarding"
Nevýhody: "Was waiting for a lagguage over 30min at Tegel airport"
Výhody: "The extra leg room was very much worth it! Did the trip both ways. On the way to Europe we went standard economy and economy plus on the way home -- economy plus was much more comfortable over the long duration of the flight"
Nevýhody: "The food remains mediocre at best in the economy cabin."
Nevýhody: "When I got to the airport my airline informed me that it was a standby ticket, which it never told me when booking and I can't believe it wa a standby ticket because it wasn't cheap."
Nevýhody: "What a surprise when our United Airlines codeshare on Brussels Airline did not even allow us a drink of water free on our two hour flight. They charged for everything including water. Shame on them! And shame on United Airlines to codeshare with a carrier with such poor customer service."
Výhody: "It was a smooth flight."
Nevýhody: "Choice of food"
Nevýhody: "We paid extra for economy plus, but they completely messed up that part of the reservation. Multiple phone calls and run around at the airport. The "upgrade " is a nice one but the hassle was stressful and still not sure if I'll get the $ straightened. Front of plane warm, but back cold."
Nevýhody: "Too noisy tp sleep and It was a long flight, but not your fault."
Výhody: "Friendly crew, good food"
Nevýhody: "First time on Brussels Airline - flying from IAD to Budapest and back via Brussels. On the long haul to/from Europe, the seats in coach did not have any type of individual air flow control above the seat. I was sitting by a window which must have been directly facing the sun. I have never been so hot and uncomfortable on a plane. Some kind of air conditioning did kick on for a short duration, but it was not enough."
Nevýhody: "All of it. Missed an event because of their delay. An event I paid for."
Nevýhody: "I was unable to check-in online, Lufthansa said see Brussels Airlines and Vice Versa. The check in process at Dulles was very poor (this was the Brussels Airlines desk) Chaotic would sum it up best. The meal on the flight was very poor, even the staff apologized before I said anything, they were quite embarrassed. Hopefully the flight back on Lufthansa will be a huge improvement !!"
Výhody: "On time and quick."
Výhody: "I eventually got home"
Nevýhody: "I didn't get to sleep as I had to spend hours booking a new flight."
Výhody: "got there.."
Nevýhody: "my bag was lost, delayed flight (2 hours), damaged contents in my bag."
Nevýhody: "The connecting flight was an hour late. We set inside the plane all this time while the crew could not decide what to do with luggage of a passenger who never showed up. The luggage was being removed and put back -and repeat several more time of the same- for a bit more than an hour. When we finally took off, there was an unpleasant surprise - we had to purchase our food. I had never had this experience before that we would not be offered food on a connecting flight and obviously was not prepared. Not only there was not food, or even a tiny snack offered, one had to buy mere water. Overall, very disappointed. BTW, our flight was not even on display anywhere at the Brussels airport, wrong gates were shown in our tickets and we almost missed boarding..."
Výhody: "I liked the crew. They were really nice and spoke many languages. Even though my seat was in the middle I still was able to see out of the window."
Nevýhody: "There was nothing:)"
Výhody: "Crew was great"
Nevýhody: "Boarding was horrible, Santorini’s airport was horrible, the flight was delayed, no one knew what was going on, there is no organization with boarding it was a mess"
Výhody: "That finally we arrived. 6 hours delay."
Nevýhody: "Everything. Poor management from Volotea and very poor services from SACBO."
Nevýhody: "We did not arrive on time to the flight because our conection delayed and the airfligt company did nothing to help us."
Nevýhody: "Beware of checked baggage, the costs are astronomic (around 60 usd per bag)"
Nevýhody: "Charged full fight fee, don't ask customers pay over size luggage penalty minutes before departure"
Nevýhody: "the app is that that great, it gets stook. Also, they don't have any chance to change or re-schedule any flight."
Výhody: "Checking and boarding were easy. Also email reminders were helpful."
Nevýhody: "Could they spare a drink of water? They charged extra for everything, including the air you breathed."
Výhody: "Not much"
Nevýhody: "Boarding process stinks. You have 2 groups but board them all at the same time well let's say start to board by having us wait outside for 20 minutes in 90 plus heat. No water then stand on a hot bus for another 15 or 20. If we want a water after heat stroke it's 2.50"
Výhody: "Organization in boarding the plane"
Nevýhody: "When i read the baggage rate, its only 20 euro, when i got there its 40 euro the lady told me its cheaper on line cuz i was there 6 hours early. I didnt know that i have to buy the baggage ahead of time. It would be nice if its highlighted in red when i bought the tix. Also i had to pay extra 30 euro bec i didnt chk in on line, seriously? What is the point of having a chk un counter? Also i was told to come back 2 hours before my flight . As i said i was there 6 hours eatly, when i came back the chk in on line is already closed. Im sure its a common problem , a lot if ppl paid extra and were complaining, they could have told us or have a sign there. Dont u think 30 euro is a lot to pay for not chking in? Is it only in europe? Its better when we book that ppl shld be warn of the pronlem, i paid extra 210 euro bec there are 3 of us plus the internet there suck at the airport , if you get in on the internet in 2 mins you are out or cant get in gor hours"
Nevýhody: "I booked an afternoon flight on Volta. They changed me weeks later to a morning flight. I told them I wanted to cancel my earlier flight and preferred a refund instead. I have never received credit for my cancellation."
Nevýhody: "Will never fly them again"
Nevýhody: "Worst airline I've ever experienced, avoid at all costs"
Výhody: "We got there"
Nevýhody: "About 50 minutes late, hard landing, and worst of all they called us for boarding and we went out of the semi-comfortable terminal and STOOD in the HOT sun. Our plane hadn't even landed. We stood out there for 40 minutes. Voltea is even a worse version of Spirit Airlines"
Výhody: "A flight es eventually arranged"
Nevýhody: "There was zero communication from Volotea over 12 hours of being stuck when a flight was delayed. For a long time I thought the flight was cancelled. Now that I am trying to seek compensation via EU guidelines they are similarly evasive and not helpful."
Výhody: "Helpful and smiling staff , seats have good leg room , time of departure was accurate"
Nevýhody: "No food or entertainment"
Výhody: "Convenient straight flight to Bordeaux"
Nevýhody: "Inappropriate behavior from the crew. One stewardess heavily flirting with a passenger, exchanging phone numbers. 45 minute delay while waiting to take off. Crew just chatted, laughed. Unacceptable to buy your snacks/drinks?!??"
Nevýhody: "Scheduled departure time was 4:00 p.m., but we did not leave until 11:00 p.m. due to a problem with the fuel level indicator. We were kept in the departure gate for 7 hours without a proper explanation in English. When they finally realized they could not repair the plane, they put everyone on another plane. We were given a voucher to use at the snack counter for 10 euros per person, but when we got to the counter there was no food or wine left. Imagine, running out of wine in France! I understand that mechanical issues on planes happen, but it was left far too long to attempt to repair it. A replacement plane should have been supplied after a one hour delay, not 7 hours."
Nevýhody: "Waited to board for 1 hour- no seat assignments- price to pay for checked baggage increases by the hour as your departure nears. The price for a checked bag was €42 at 10am and when I checked again at 11:30am, price was €55!"
Výhody: "Good short flight"
Nevýhody: "Short flight, no food or entertainment"
Nevýhody: "There was no airline or flight by his name ."
Nevýhody: "Check in started at 9:05 and boarding was at 9:25, we arrived at the airport (which has 1 gate) at 9:10. There was no one at the check in counter until we asked the security guard for help. At 9:30, the Volotea attendant came back and said we were late and missed boarding and it would cost another 180 euro to get on the plane!! Beware!!! -They have a 20 kg or 44 lb weight limit instead of 50 and will charge you an additional 60 euro per bag of over 44 lbs! -Print your own boarding passes, they charge 20 euro per passenger if they have to print it at check in. -There are fees all over the place, it is a SCAM!"
Výhody: "Seats were OK and overhead storage was good."
Nevýhody: "Flight was delayed 45 min without explanation."
Nevýhody: "The flight was 5 hours late and the company did not give us any information about when the flight would take off and what the problem was. They sent us a voucher for €10 for our next flight. No thanks."
Nevýhody: "The Volotea website was very poorly run and thus, we accidentally booked the flight on the wrong date, due to the way the calendar was loaded on the site. We entered the correct date, but somehow we still received flights for 5 days after the date we needed. We tried to change them at the airport, and after being sent to 2 different ticket counters, we ended up paying an additional $420 to get the flights we needed. Therefore, each flight from Athens to Mykonos was over $400 each. It was ridiculous and I will NEVER fly this airline again."
Výhody: "Too short of a flight for food and entertainment! Smooth flight. No complaints"
Nevýhody: "The next flight they had to my destination was 3 DAYS later. Therefore, I had to purchase another three tickets with a different carrier and got NO credit for the missed fight with Volotea. BAD Business."
Výhody: "Everything in the plane felt new, crew was friendly, efficient."
Výhody: "Price, direct flight"
Nevýhody: "No frills, no beverage/snack service, seats very uncomfortable"
Výhody: "Volotea flight was good and I would fly Volotea again but checking in at the Santorini Airport is Chaos for all airlines Santorini Airport needs to organize the check in area with better barriers especially for the very long line of psgrs lining up for security Without barriers it's unclear where the line ends and where those joining the line should go therefore causing a lot of confusion and people trying to bud in"
Výhody: "We printed the boarding passes a week prior and we were ready to go! However Volotea emailed us 24 hours prior to tell us some information had changed and we had new boarding passes. We were worried that we had to pay extra as we were already traveling and could not print the new boarding passes. It was no problem! We downloaded the app and the crew just scanned the app boarding passes. It was a huge relief."
Výhody: "Nothing, flight was cancelled 6 months ago and I still have not received my refund."
Nevýhody: "Flight was cancelled 6 months ago and I still have not received my refund."
Výhody: "price was great for our flight, otherwise it was like any other flight, nice attendants, nice clean plane, on time"
Nevýhody: "Was delayed and had to cancel flight and book a different airline"
Výhody: "Simplicity and no headache."
Nevýhody: "A poor todler who was crying because his ears were hurting. Flight attendant did everything she could."
Nevýhody: "We were stuck in the security check and immigration but got to the gate 15 minutes before the flight. As we were arriving at the gate, we saw the last bus leave taking passengers to the aircraft. The lady at the counter kept yelling at us for the next 15 minutes and kept saying we were late and the last bus had left. We were 9 passengers all together and it would have been a lot easier if she would have called the driver to pick us up. After realizing we had small kids, she finally called someone after 15 minutes but that was too late. We missed our flight. There was no supervisor to talk to and no where to file complaints."
Výhody: "On time"
Nevýhody: "Extra charge (30 Euros) for printing a boarding pass. Seats are uncomfortable"
Výhody: "I didn't like anything about it, it was a horrible experience and I will never suggest this airline."
Nevýhody: "I didn't like service, extremely rude and not helpful. They wouldn't let us check in early, they scammed us into paying $30 each to print out ticket. $40 for a bag!! And to top it off with their extremely rude service I had to go wait in a miserable line at the most in organized airport I have ever been in to pay this outrageous extra $100 complete scam and worst airline ever!!!"
Výhody: "I liked how they played music"
Nevýhody: "My luggage was lost and still has not been located. The bag tag number was entered incorrectly numerous times with different agents over the phone as well as at the airport."
Výhody: "The flight was so smooth I forgot I was on a plane. Great landing, too."
Výhody: "Nothing to be honest."
Nevýhody: "When we checked in my bag was 21 kg and she gave me trouble with that even though we had to pay extra for the bag in the first place. And then since it was a backpack we had to take it to a different location to drop it off for check-in. She also wasn't too friendly either. The flight was an hour and a half delayed. In fact each time I have flown with volotea the airplane hasn't been on time and hasn't even taken off by the time the flight was scheduled to land! The seats were close and the ride was not comfortable. I absolutely will not be using this airline again and certainly would not recommend it to anyone."
Nevýhody: "We arrived at the airport two hours before the flight and were told we had to pay 30 euro/person (120 euro total) for boarding passes. Really?!? We had been checked in, but hadn't printed the boarding passes. They told us that they had just closed the opportunity to do this for free at the airport & we now had to pay the exorbitant fee or no boarding passes and no getting on the plane. No other way around it. It just felt like yet another ridiculous excuse to suck more money out of passengers. Just like the banks...a fee here, a free there will add to the profit bottom line without providing any additional value for the customer. Buyer beware!"
Výhody: "Nothing much."
Nevýhody: "Left us standing for a huge time in front of customs and arrived late to boarding gate. Ridiculous.y small measurement boxes for carry on luggage which would not hold standard carry on bags. This dispute the plane having full sized overhead bins that easily accommodated the bags. Forced us to pay $60 a bag under the pretext that the bags would have to be ch caked. But they didn't, we just carried them on and there was plenty of room. They were rude and unreasonable and let lots of people through without the charges after they simply removed items from their bags and carried them a few feet before putting them back. It was just a shake down."
Nevýhody: "Give us a snack or drink"
Výhody: "Our family of 4 flew Bordeaux to Split; 3 of 4 bags arrived as scheduled. Volotea DID find and deliver the lost bag on the 7th day. So all was happy in the end."
Nevýhody: "The flight was delayed , no communication, no bus arrived at the gate to take us to the plane , no communication , no boarding process whatsoever , no communication , no apology offered , no in flight catering offered free or for purchase , a complete joke of a flight , my worst ever and I have flown all around the world including both poles !"
Nevýhody: "The baggage drop off was combined for two different flights. It went so slow it almost delayed the flight."
Nevýhody: "My itinerary gave a 10:35am departure and the plane departed at 10:05am. I had to run through airport, pay a 60 euro self serv handling fee and they checked my carry on when that was uneccesary."
Výhody: "On time, no delays, very nice crew."
Nevýhody: "I would never fly this airline again"
Nevýhody: "Delayed by 4 hours"
Nevýhody: "Flight not being delayed as usual"
Nevýhody: "Unexpected baggage charges despite only taking carryons"
Nevýhody: "More clerks for checkin/baggage; some organization in queuing to board. It was total chaos and the staff seemed very stressed."
Nevýhody: "Horrible boarding process."
Výhody: "Hard to understand some of the crew announcements due to speaking way too fast"
Výhody: "The staff was great."
Nevýhody: "Nothing. All good."
Nevýhody: "No vegan option in food Flight delayed as usual for Easyjet"
Výhody: "Plane was comfortable and not too full."
Nevýhody: "Flight left a app it late. Verbal announcements in the boarding area were very difficult to hear. They need to upgrade the PA system in Bordeaux."
Nevýhody: "No comp snacks or drinks I had these on Easy Jet from London to Prague!!!"
Nevýhody: "We were charged 47 euro for checking in bag"
Nevýhody: "Over two hour delay , blaming traffic control , when no other flight was delayed ?"
Výhody: "Clean plane and professional people. Handled lateness of flight well. And we were able to change the time of our flight (for a 20% fee increase of course) after a stolen passport detained us in Prague)."
Nevýhody: "Seats were very uncomfortable. Flight was late."
Nevýhody: "Suitcase damaged"
Nevýhody: "Just not good enough for business travel. Stick to ahipping holiday makers who have a bit more flexibility on schedules!!"
Výhody: "The crew were still very professional, smiled all the way despite the delays and tired customers. It was one of the most quick boarding which felt right due to the time."
Nevýhody: "There is nothing worse that the delay with the last flights of the day. Had the knock off effect resulting in loosing last train and incurring extra fees for taxis."
Výhody: "Check in was super friendly and efficient. Cabin crew also great."
Nevýhody: "Seats and leg room v small. But overall great."
Nevýhody: "Easy jet late yet again, no food on board. This is becomming a typical occurance out if Luton and its just not good enough."
Výhody: "Overall 5*, checkin and boarding was easy, the flight arrived on schedule, and the crew was friendly."
Nevýhody: "Had to pay 2.50 euros for a bottle of water."
Výhody: "It was a smooth experience."
Nevýhody: "No USB charging port."
Nevýhody: "Long delay of over 2.5 hours. Communication about the delay from the airline was poor. Limited food options at the airport at the hour."
Nevýhody: "the three hours delay - or rather the 2.55hrs delay thanks to the super alwwdy descent we landed five minutes before being eligible for compansation. was great landing at 1.30am to no public transport"
Výhody: "The ease of journey."
Nevýhody: "The crew was extremely rude!"
Výhody: "Seats were comfy, airport was clean."
Nevýhody: "EasyJet's website wouldn't let me purchase checked bag vouchers online and the people at the gate refused to believe me. Even though I had a screen shot and had called the airline. So, had to waste 100 euros in bag fees and get yelled at by two separate gate agents and the British IT person that was there working on their system. Then, we all checked in but had to wait in a tiny waiting space for an hour with no seating. One older woman was on the verge of passing out, two other passengers helped her. EasyJet personnel could care less."
Nevýhody: "The attitude of the ground staff who was checking the boarding pass was disaster.... I have nerver ever seen this kind of behavior in my life...... If you call me l can tell you more!!!!"
Výhody: "If you have a full plane - get luggage of people at an earlier stage without charging!"
Nevýhody: "Luggage situation"
Výhody: "good modern aircraft, comfortable seats, good food selection"
Nevýhody: "Took too long boarding with result missed take off slot and sat on ground for an hour."
Nevýhody: "The delay and the fact I didn't have a seat because of overbook!"
Výhody: "The inflight crew were caring wonderful people!!!"
Nevýhody: "We waited too long in the line to check in (after we had checked in online). On our departure flight to Milano at the gate we were charged 60 euros for each of our bags, which was an surprise unexpected charge of 180 euros and none of our bags were over the weight limit. On our arrival flight we checked in online and paid an additional $5 euros each just in case we were over the weight limit (which we were not but we did not want to take the chance since Easy Jets Limits are less than all the airlines we fly with). No option online that said we had to pay for our bags again. Check in crew very unfriendly and rude... We don't like hidden charges, unexplained charges and being over charged. Please refund these bag charges. Thank you."
Výhody: "The crew were amazing, and had a lot to deal with,"
Nevýhody: "That we late, but it was understandable, could have explained why whilst waiting"
Nevýhody: "Delayed over 2 hours"
Výhody: "Getting off and not returning thru easy jet"
Nevýhody: "Getting off"
Nevýhody: "No entertainment options. Not a big deal."
Výhody: "On time, welcoming crew on board"
Nevýhody: "Request to put small handbag into half empty flight bag is just petty. If easyJet insist on checking customers through and then holding them in a pen, they should provide facilities/seating - we are not cattle but that is the impression given."
Výhody: "On Time. Nice and friendly Cree"
Nevýhody: "extra charge for luggage 47€!! At checkin I as first told to pay 18€ for a different seat which includes luggage and then I had to pay 47€ because the bag was 2 cm more than hand luggage limit! never again cheap airlines! they are only a hazzle!"
Nevýhody: "The whole thing that it takes off from the old terminal was just awful, every step took twice the time and eventually came running to the plane only to discover that it's going to be late in take off 1 hour late! It ruined my plans! There was no compensation and the flight was not cheap! I had to pay 50€ for the suitcase and 9€for food while for the same price two weeks ago I had a flight way and back with a different company for the same price including food and a suitcase. Never flying with easyjet again"
Výhody: "Crew was nice, flight good"
Nevýhody: "You changed the airplane and didn't tell your customers. I did't have my seat and we had to wait 5-10 min before getting seated. We were already on the plane when we discovered what was happening, blocking the aisle. Very unconfortable"
Výhody: "We got to Milan eventually"
Nevýhody: "We bought four tickets online and when we got to the airport they told us we only had two tickets and the other two passengers were on stand-by. This was completely unacceptable because we needed to be in Milan by 1pm for an international flight leaving st 3:40pm to New York so we could get home. The manager who came to help was worthless and said it wasn't his problem if we missed our flight from Milan to New York. The customer service agent at the desk was so much more helpful and ensured that we received four tickets. Apart from the near panic of not getting our flight it was also delayed 1 hour 15 minutes so we were worried about being late for our flight in Milan"
Výhody: "Flight was on time."
Nevýhody: "I've flown with EasyJet before and they had no problem with me taking my carry on sized suitcase as well as my very small backpack onto the plane, like every single airline I've flown with in my three and a half months of solid traveling. However, I was told today, no personal item was allowed. Not even a purse. I was then asked to stay outside the gate and try to fit my backpack an its contents into my suitcase. This was not possible, and not only was I charged over $70 to check my carry on bag, the man at the gate so so rude, he didn't seen to even want to take my money. He ignored me while I tried to figure out what I could do. Very disappointing, and what a low way to rip of your customers."
Výhody: "All good. You just have to download the app if youre travelling without a printer."
Nevýhody: "The buying luggage was not clear enough"
Nevýhody: "One bathroom was broken the entire flight leaving just one open and long lines to it"
Výhody: "Staff was kind"
Nevýhody: "Very unorganized. Too much delay."