No complaints about anything, food was good, entertainment was good, crew was also very good. Will definitely fly again with Lufthansa.
Výhody: "The particular flight attendant serving our area seemed rude."
Nevýhody: "13 hour flight and only one meal and a sandwich"
Výhody: "Very smooth flight. Everything was perfect."
Výhody: "The crew was nice and efficient. There was no meal service because they had catering problems, but they tried to accommodate small children with candy cars and chips."
Nevýhody: "There was no meal service because of catering problems. Though it was done for our safety (the crew mentioned some problems in prior flights), not having a back-up plan of sorts would be good for an airline of Lufthansa's stature."
Výhody: "Even though it was economy class, I was able to sleep because it was very comfortable."
Nevýhody: "Not sure, I slept the whole flight."
Výhody: "Nothing. It didn't happen."
Nevýhody: "Flight to Frankfurt from Denver could have been on time so we would've made this flight to Prague."
Výhody: "We upgraded our flight from Frankfurt to business class--so worth it."
Výhody: "The crew was great. Very friendly and provided excellent services. I was surprised that they serve food (a cheese sandwich) and drinks for a 40 mins flight. That would have never happened in the US"
Nevýhody: "We had to take a bus to get to the airplane from the terminal, which was no big deal. The bus driver was a little rough though."
Výhody: "excellent crew, well manner, well dresses smart feel... they seem to know my needs before I did .. loved it"
Nevýhody: "wider wash rooms onboard .. wider seats .. wider seat bealts also plane from FRA - BOM could use service maintinace ... it seemed like an older aircraft"
Výhody: "Very comfortable. All very nice."
Výhody: "Lufthansa was great in helping me through this mess."
Nevýhody: "I missed my connecting flight from Munich to Athens and had to purchase a new flight. Then, when I got back to Athens for my return flight to LAX I found it had been canceled and had to once again purchase a new flight to get home. Also, not happy that Kayak doesn’t have a customer service number to call."
Výhody: "The people who work for Lufthansa are the nicest i’ve met, on par with Turkish airlines. The times for boarding and departure were respected, the flight was short but pleasant."
Nevýhody: "The long lines. After check in and security, boarding could have involved less of a standing and waiting, with a bit of ahead communication that could be attained. For instance indicate the order of boarding, time until boarding, and place where the passengers from rows 50-70 should form ia line..."
Výhody: "Once again the crew was great and helped me find a place to stow my carry on since I was in the emergency row. The snack was also very tasty."
Výhody: "Each time I travel with Lufthansa care, comfort, amd customer service are such a high priority"
Výhody: "It was a great airline! I flew economy but still was very comfortable."
Nevýhody: "I didn't have a long enough layover in Chicago and ended up missing my next flight. At least an hour and a half should be allotted going through customs in O'Hare. Then an additional 2 hours to recheck bags and get across the airport. This also allows extra time for delays."
Výhody: "The staff is good"
Nevýhody: "The service for a wheelchair is extremely bad"
Nevýhody: "We were advised upon check in online that we could check in but if we needed additional carry on items (1 was free) we had to pay a secondary fee. When attempting to do that online we were unable to, even though it showed the price to do so online was cheaper than the price at the gate. They made us fully check these bags once we got there and we had to pay $40 instead of the 15 or so it stated online. We had to be shuttled to the aircraft and had to wait because the first bus was closed by the operator. We had to wait until the second round for the bus to come back. During the flight the pilot did not mention any turbulence however during the entirety of the flight, including leading up to the landing of the plane, we experienced extreme rocking of the plane back and forth ( I’m aware that this does occur during landings while loosing elevation but this was an extreme case of that) and caused my colleague to get motion sickness which neither of us ever get on flights. I am very dissatisfied with this flight and operations of the airline company."
Výhody: "smooth and on time"
Nevýhody: "no charging ports on plane"
Výhody: "Food service everything"
Nevýhody: "Everything was just perfect"
Výhody: "Short flight with efficient service and coffee"
Výhody: "Ended up flying out of London Heathrow, not Munich do to the cancelled Lufthansa flights. Very stressful and exhausting but did get back the same day as scheduled."
Nevýhody: "The flight attendant did not give me any meal and there were ppl seating in my row who got. SHE completely ignored me"
Výhody: "Comfortable seats, good leg room, pleasant staff"
Nevýhody: "We were late arriving in Prague and then waiting for my luggage only to realise after waiting till the very last luggage THAT my luggage was left in Frankfurt and I didn’t get it til 21.00hrs - totally ruining my plans for my first night in Prague!!!!"
Výhody: "It was trouble free - check in was quick and efficient in Budapest, boarding was no trouble, and transfer in Frankfurt problem-free. Cabin crew were good, flight was nice."
Výhody: "they did good job"
Nevýhody: "security held me up due to venice security not stamping my passport,,,i was finally able to find the original ticket due to free wifi in airport and get it straightened out though it would have been awful if i had not been early early"
Výhody: "Decent choice of entertainment options, though the selection of more recent titles was limited, food was fine for airline food. The crew was, as always on Lufthansa, pleasant, courteous and helpful."
Nevýhody: "Flight left 20 minutes late"
Výhody: "Friendly crew, had row to myself, smooth flight"
Nevýhody: "Delayed departure"
Výhody: "This leg of my trip went well and was fairly comfortable. The entertainment was good, and the food was fine."
Nevýhody: "The attendents at the gate in Newark were very unhelpful and unfriendly when I asked them about whether I needed to let someone know that I need a vegetarian meal, since I was not prompted by that question in my booking. They told me I was out of luck and it was too late. Luckly, there was a vegetarian option on the plane, despite their response, but because of this, I bought food at the airport before the flight."
Nevýhody: "Lufthansa never treats Prague as a destination almost always off stand, it never does this to a internal German flight always late arrival frustrating"
Nevýhody: "The second flight they board us then left us on the bus in the parking lot for 25 minutes breathing airplane fuel."
Výhody: "Very efficient, clean and comfortable."
Výhody: "Lufthansa certainly stands out above ALL American carriers"
Nevýhody: "Entertainment center was not working properly. Had to be rebooted twice."
Výhody: "When in the air crew attentive"
Nevýhody: "Late boarding after allowing priority customer to board, Crew then took ages to start to finish boarding and taxi , Plane sent to furtherest runway, Made little time up,"
Nevýhody: "The return leg has been nothing but a disaster, in every way possible, specifically my time and financially. At no point in the booking process, when I paid over $800 for the trip, was I told that I needed a specific travel visa (Canadian ETA) to fly back into Toronto for my return flight. Subsequently when I checked in for my flight yesterday morning in Manchester, England, I did not have the required travel documents and had to be rerouted onto a flight into the U.S. at a cost to me of $350. The rerouted flight got me to Washington Dulles airport, where I then had to purchase a second flight to get me home to Cleveland, Ohio, at an additional/extra cost of $450. MY CAR IS PARKED AT TORONTO PEARSON INTERNATIONAL AIRPORT!!! I am having to now rent a car and drive there tomorrow (Friday) to collect my car, at another additional cost of $100 plus a 10-hour round trip. Due to the lack of information and communication on your companies behalf, I am down close to a $1,000 and will lose 2-days in work as of the additional days I am having to travel back to Toronto to collect my vehicle. I would appreciate contact from your organization to find the avenue I need to take for compensation of my time and finances. Regards"
Výhody: "for a short flight it was ok"
Nevýhody: "it was in did a very short flight,but a "corny"....."
Výhody: "Nice crew"
Nevýhody: "Terrible film choice"
Výhody: "Great service and comfortable bed for sleeping in business class"
Nevýhody: "More current movie selection would be nice."
Výhody: "Snacks and drinks were provided even though the flight lasted about an hour."
Nevýhody: "unable to select seats at booking until 24 hours before and even then, was unable to do so for the US to Hamburg leg"
Nevýhody: "Boarding was in organizes."
Výhody: "Everything was totally fine but nothing was noteworthy."
Nevýhody: "Plane was a little old and uncomfortable."
Výhody: "Professional crew, easy travel."
Nevýhody: "Close seating."
Nevýhody: "No exaggeration: The crew rolled a beverage cart in front of the restroom while I was in there. I couldn't leave for about 4 minutes The food made me vomit. That's why I was in the restroom when they blocked me in My headset jack was broken. 500 movies aren't worth anything if I can't hear them"
Výhody: "Paid ~350 dollars to upgrade. It was great! More room, better service"
Výhody: "Plane, amenities, crew, flight...all 5 *s"
Nevýhody: "Travelers should be aware getting around that terminal is counterintuitive and not efficient at all....Gate was crowded and confused....I don't understand the point if it's design....also not the place to exchange money...use ATM's"
Swift clean friendly on time
Výhody: "Friendly crew, great access to a variety refreshments, robust entertainment library."
Nevýhody: "No suggestions."
Výhody: "Information sharing by pilots and crew. Economy class leg room is good."
Nevýhody: "All good up to the level"
Výhody: "Impressive service... amazing crew, very friendly and professional"
Výhody: "Usual faultless KLM experience"
Výhody: "The pilot and the crews were helpful about the transit. Pilot make up a lot of time."
Nevýhody: "Flight was delayed, had to run to my next connection flight."
Výhody: "Flight arrived on time"
Nevýhody: "No food provided "due to a strike the previous day". Not sure why this would impact on providing a sandwich or snack particularly when champagne was still available for first class passengers."
Nevýhody: "I congratulate the KLM crew!"
Výhody: "Seat comfortable"
Nevýhody: "Flight was delayed and overhead bin space was very small"
Výhody: "Being fed was amazing and watching free TV was great!"
Nevýhody: "I wish there were personal fans because it got uncomfortably hot sandwiched between people"
Výhody: "the crew was nice"
Nevýhody: "Seat confort on long flights, leg rooms,"
Výhody: "great crew and comfortable flight."
Nevýhody: "sceens in the plane to show map and direction of travel"
Nevýhody: "Inflight was better than I expected. But needs upgrading air crafts."
Nevýhody: "The overall travel was good, no wifi and the entertainment system had a faulty headphone connection, and no place to charge devices other than through a USB port"
Nevýhody: "The flight was cancelled and had to be rerouted on United Airlines."
Výhody: "Best airline in the business quick efficient and outstanding service What else can you say"
Výhody: "The flight started with a visit in the recently renovated KLM crown lounge in Amsterdam airport. I liked the various seating options and of course the upstairs bar. The service on board was attentive and efficient, the food options I really liked (especially the Chinese dish) but also the little touches like the nuts & gouda cheese which were served in small porcelain bowls. The seat itself was very comfortable when sitting and the structure gives a lot of privacy. However for couples or friends travelling it's a bit cumbersome to have a conversation even when sitting in seats next to each other. Overall my expectations were fulfilled."
Nevýhody: "This seat is not ideal for sleeping for taller persons (I'm 185cm tall) as the space to put the feet is very narrow and it's uncomfortable when lying on the back (as one cannot put them in the natural resting position). Cabin temperature could have been a bit lower for my taste. Crew needs better training with regards to transfer procedure in Chengdu."
Nevýhody: "I ordered Wheel chair for my parents but one of them didn't get it at all. When my parents were checking in for flight they asked the representative about meal selection and she didn't answer their questions properly and because of that my mom didn't get proper Hindu Vegetarian food on flight instead she got Egg omelet which she couldn't eat. She has to eat just fruits. My mother is a diabetic patient and she needs a food every after some time. I never had such a bad experience before with any other airlines."
Výhody: "Gaps between seats are very narrow."
Nevýhody: "when serving drinks, cabin crew limited to serve liquor only once and it was poor service."
Výhody: "Friendly hostesses"
Nevýhody: "Flight was delayed 3 hours"
Výhody: "Seat 39A did not recline. The gentleman next to me spread his arms out a bit as he typed on his computer the entire way. So I did not get ANY sleep. Plus he got up at least four times."
Nevýhody: "Except for the man next to me - great!"
Výhody: "Excellent service. A meal , drink and a coffee included which we were not expecting."
Výhody: "Good entertainment options. Nice flight attendants"
Nevýhody: "It would be helpful for short people to be able to adjust the head rest lower on the seat. More recent released movies would be helpful. More leg room. Not charging more money to choose seats."
Nevýhody: "KLM lost my luggage during the layover. My luggage didn't arrive even after the next flight to Prague. Customer service wouldn't give me any idea what flight my luggage would arrive on, nor would they tell me what time my luggage might be delivered to me."
Nevýhody: "Flight was cancelled."
Výhody: "Friendly in-flight personell"
Nevýhody: "Approx. 1 hour delay, which was not the airline's fault (construction on runways)"
Nevýhody: "Customer service"
Nevýhody: "We did not get two of baggage at the destination."
Výhody: "We got a meal for a 1h flight only"
Nevýhody: "No entertainment but normal for this type of flight"
Výhody: "Short flight with good communication."
Nevýhody: "Nil to complain."
Nevýhody: "The 767 is configured oddly and th business class seats are so narrow it feel like you are sleeping in a coffin"
Výhody: "Decent seat size. Sorta slept the whole flight."
Výhody: "Flight crew; legroom even in cheap seats."
Nevýhody: "Exceptionally unhelpful customer service when asking about extra kilos/bags. Just quoted the online info back at us. We simply wanted to know how much would be charged if the bag was 1-2kgs overweight. We could not get a straight answer, just quoted the unclear company policy. Extremely frustrating and annoying. KLM offer a superior flight experience - it is a shame their terrestrial customer servic does not match it!"
Výhody: "787 is a great airplane. The 3-3-3 seat configuration leaves enough seat width to be just comfortable in coach."
Nevýhody: "Without any explanation the plane I was due to go to Istanbul on at 11.30 was not available. I had to wait for a small plane coming from Edinburgh then wait for it to be emptied of passengers and cleaned. This meant we were over 2 hours late into Istanbul. No explanation or apology. I then missed my next flight in Istanbul and had to purchase another ticket. I cannot believe that air passengers are treated in this way!!! I will follow this up with KLM when I go home from my holiday."
Výhody: "The flight was very good, specially considering it was a daylight one. Staff was friendly and servicial. Tue food was above the industry's average."
Výhody: "Equally friendly crew and experience. It was complimented by the time we got to spend in the fantastic KLM lounge while we waited for the flight."
Výhody: "Loved the service...everything was excellent"
Nevýhody: "The bus class seat was a bit narrow at the feet"
Výhody: "Everything. Staff incredible."
Výhody: "Everything - Checkin, crew, food, entertainment"
Výhody: "Catering is ok"
Nevýhody: "Seats comfort really old school"
Výhody: "Great smooth flight staff was pleasant and the overall experience was fantastic."
Výhody: "Service was good"
Výhody: "We love the flight all the way"
Výhody: "Unexpected surprise--even on a 1 hour flight at noon, they gave us a sandwich!"
Výhody: "Excellent service and comfortable flight"
Nevýhody: "Flight delay roughly an hour"
Výhody: "Quick and efficient flight. Crew very organized. Great language skills"
Výhody: "The crew was amazing and took measures to make the flight Covid safe"
Nevýhody: "The food was not the best and Twistees weren't available. Also the seats felt narrow"
Nevýhody: "Flight going out cramped seats, going back much bigger space and USB ports. Cabin crew weren’t very cheerful"
Výhody: "Older aircraft; no charging or internet. However, I was able to stretch out and sleep due to the aircraft not being full. The crew was great!"
Nevýhody: "The flight was very late to take off. The aircraft could be improved with charging outlets for smartphones/computers, and Internet. I was offered food and beverage, without knowing these were not free. For the cost, the size and quality was poor."
Výhody: "Flight was perfect and on time. Seating comfortable."
Nevýhody: "No free snacks but available upon payment. But not cheap."
Nevýhody: "Both times into Rome we had to wait on the tarmac for stairs. Either get more stairs or book fewer flights. The planes get hot in July while you wait endlessly on stairs."
Výhody: "fabulous flight and crew"
Nevýhody: "Perfect take off perfect landing so smooth nothing more can be better - Thank you!"
Nevýhody: "Check in was a mess. I paid for a seat but was given a seat at the back. Fortunately, I had the print out and insisted to Ck it."
Výhody: "Crew were ok. But flight was delayed and cabin was very warm."
Nevýhody: "If airline informs of delays, cooler cabins"
Výhody: "Boarding process was smooth and the flight was on time."
Nevýhody: "LONG lines to check bags at the Malta airport. Limited leg room on the plane. Checking bags is expensive."
Výhody: "It was only an hour and a half from Rome"
Nevýhody: "It wasn’t clear that my fare did not have free check in luggage. Check in luggage was very expensive! It’s going to cost me double what I paid my flight just to check in one piece of luggage in both directions."
Výhody: "On time , comfortable seats , nice staff"
Výhody: "Fare itself is very reasonable for distance."
Nevýhody: "Baggage fees are ridiculous! I paid double the cost of the actual flight for my checked bag. Have never had this happen in 25 years of travel. Is Air Malta becoming Ryan Air?? Staff couldn’t seem to get food service down. Constant running up and down aisle trying to sort out and sandwiches. Trying to nap on aisle seat with constant shouting was impossible. Seatbelt sign also sounds alarm constantly."
Nevýhody: "Flight delayed by 45 mins"
Výhody: "The smooth take off and landing. Excellent piloting"
Výhody: "The lounge and the staff were wxcellent"
Nevýhody: "Lack of information about reason for initial two-hour delay"
Výhody: "Flight attendants"
Nevýhody: "Food was awful"
Výhody: "Comfortable and competativly priced, snack and a water included, more if you want to pay, but not overly priced."
Výhody: "Comfortable and competativly priced, snack and a water included, more if you want to pay, but not overly priced."
Nevýhody: "Leg space was terrible. Just sitting my knees were touching the front seat, was unable to move."
Výhody: "The crew were nice."
Nevýhody: "An hour delay, a cheap sandwich and no entertainment."
Výhody: "Pleasant approach of staff"
Nevýhody: "Planes are rather small"
Nevýhody: "no legroom, no business class (while i payed for it), awful food, no business class lane, no space for luggage"
Výhody: "Very nice flight. Great service and a lot of seat room"
Výhody: "They are generous, they have quality seats and they are nice people"
Nevýhody: "Can't check in online from TLV"
Výhody: "I got to where I needed to go."
Nevýhody: "Herded on to overcrowded buses to and from tarmac. Seats horrible. No worth the trip to Malta. Go somewhere else"
Výhody: "The security process at the airport was the best and fastest I have had. Flight was however delayed. But flight was short and enjoyable."
Nevýhody: "The delay of the flight could have been handled better. We were not advised why it was late or anything. But overall experience was good. Thanks"
Výhody: "The flight itself was fine. We have taken this flight several times and have never had any major issues. Seattle has improved its arrivals hall, so clearing immigration and customs is much quicker than it used to be."
Nevýhody: "Navigating Heathrow when changing terminals is horrid. I have no idea why they make you go through security again when you never leave a secure area. Always allow at least 2+ hours for a transfer. When boarding this flight usually does not have a gate. It is necessary to take a. Is to the plane and walk up the stairs, which seems like unnecessary delays."
Výhody: "The short flight."
Nevýhody: "I guess they are having problems getting flights out on schedule I had a long wait coming from the US and they added another 2 plus hours of wait at Heathrow....."
Výhody: "Fast, easy, and comfortable flight, with a friendly crew."
Nevýhody: "For this flight, the line of people to board stretched outside of the gate- it was not possible to wait inside the gate. Once we were checked in we had to shove our way onto an overcrowded bus for transport from the gate to the plane. More buses are needed when ferrying people by bus from the gate to the plane, in general (not just on this flight)."
Výhody: "Quick and easy boarding"
Nevýhody: "Food and no entertainment, crew was not consequent with safety rules."
Výhody: "Friendly attendants on roomy older plane."
Nevýhody: "The "snack" was a very unappealing tuna sandwich which was basically an empty bun, but no one is on that flight for the food anyway. The entertainment monitor was broken, but again, it just didn't matter."
Výhody: "Tea and coffee should be included not you have to buy it!"
Výhody: "Excellent service and a delightful crew."
Výhody: "We thank Airmalta's Mr. Godwin Grech for his great hospitality and courtesy during the flight."
Výhody: "Really happily uneventful ride."
Nevýhody: "The passport control at Heathrow airport (for this airline) was beyond horrible. There were queues leading to even longer queues and we were two hours waiting to reach the passport control desk. It did take the edge off flying into this particular terminal in Heathrow."
Výhody: "1. The Flights Attendents we unfriendly and inpatient."
Nevýhody: "1-No entertainment 2-No wifi 3-Seats extremely close 4-Food awful, sandwich was soggy 5- Only water is complimentary 6-No frequent flier of US airlines for frequent flier points 7-Lost bag due to the tag being ripped off"
Nevýhody: "Late boarding. Later take off. Even later arrival (no gate available)."
Výhody: "The staff were friendly and helpful. I was provided with a snack and a drink although since I am an old traveler I remember better snacks :-)"
Nevýhody: "There is little that I can think of which I disliked about this flight to Vienna, I would use Air Malta again"
Výhody: "Boarding was easy, check in online to save time and get a better seat"
Nevýhody: "No entertainment and seats are small"
Nevýhody: "Make sure to get to the airport early if leaving from Prague. Everything is disorganized and lines are very long"
Výhody: "Fast, efficient, easy"
Nevýhody: "Most limited legroom ever."
Výhody: "It was a short flight, so we didn't have a meal or anything like that. But all in all the service was fine."
Výhody: "The friendly staff at check in and at the boarding gate."
Nevýhody: "The food it far from satisfactory."
Výhody: "Even though the airplane was packed, I didn't feel crowded."
Nevýhody: "There was no power outlet to recharge the phone and no entertainment."
Výhody: "I had a row to myself and it was a pleasant and uneventful flight."
Nevýhody: "The sandwiches looked cold and tasteless."
Výhody: "The crew were uplifting and ready to serve. Genuine smiles and greetings. Take off & landing were very smooth. The aircraft I was in did the job well."
Nevýhody: "The seats are crammed with each other. I feel sorry for the big guy next me. He couldn't even move. The check in was not smooth and we have to wait a couple of times. No greetings,no smiles. Overall experience is just ok."
Výhody: "Flight was on time, Staff was courteous"
Výhody: "The crew are doing amazing job and making sure we all stay safe."
Nevýhody: "What could have been better is us; the travelers/passengers. We need to follow every protocol and or precess or procedure put in place by our government and the airlines. United Airline is doing great job keeping us safe while we travel."
Výhody: "UP TO THE MARK I EXPECTED"
Nevýhody: "A PILLOW WOULD BE GOOD, MAKING THE FLIGHT MORE COMFORTABLE"
Výhody: "The seat was terrible"
Nevýhody: "If I had gotten my luggage at the end of the flight"
Výhody: "Very efficient."
Nevýhody: "Better airflow in cabin, letting you know about meals before getting to plane."
Nevýhody: "Would have been nice if you didn't have to pay for the soft drink."
Výhody: "Brussels airlines business class seats were the most comfortable I have sat in."
Nevýhody: "The United airlines business class seats were too crowded with no privacy. You have to climb over your neighbor to to use the rest room."
Výhody: "Seats were fairly comfortable with decent leg room."
Nevýhody: "My biggest complaint is for the exhorbitant baggage fees—€100 for two bags is ridiculous. Also, one of the crew was rather testy with us when we first boarded (unprovoked), then came to us a few minutes later to say something nice to sort of make up for it."
Výhody: "All was planned, no surprises, on time and no hassles"
Nevýhody: "Keep it as it is. No need to fix what is not broken. Just reduce the very expensive prices that Brussels Airlines charge for its economy class tickets"
Nevýhody: "You are considered as a robber but it is inscribe nowhere you don’t have luggage"
Výhody: "The crew was very cool"
Nevýhody: "The food was ok"
Nevýhody: "Delayed. Crew seemed pretty annoyed to have people aboard. Will avoid next time."
Výhody: "Attentive helpful and cheerful staff: on time"
Výhody: "So so"
Nevýhody: "But connecting flight is just 30 minutes delayed schedule because of airline benefits. I have to run the gate and I can make it but I heard 2 passengers didn't. I didn't hear this situation. When I ask staffs how about connecting flight to Nice, staffs just told me your flight is ok."
Výhody: "Edficient boarding and pleasant onboard service"
Nevýhody: "Cleanliness of plane and limited movies"
Výhody: "We didn’t have assigned seats, we tried to pick the night before. Anyway they sat us very near each other. It was a nice flight."
Výhody: "Great service"
Nevýhody: "Delay due to congestion at brussels"
Nevýhody: "Flight crew would gossip in Flemish Food not good and I vegetarian dinner option provided at all!"
Výhody: "Email and text kept me updated"
Nevýhody: "Flight delays"
Nevýhody: "Brussels - Prague 3 hours delayed, 2 of which were we were stuck inside the plane waiting for take-off. They didnt even give use a warning or anything about it."
Nevýhody: "My husband was rerouted through London because they said he didn't have an ETA to go through Canada. But he does have one. We have the number and Brussels Air was the one that got it for him on his outgoing trip! When I called the airline to get his route details they said he does have one and they saw that he did. So what's up Brussels Air staff? We hope you will offer some recompense for the error and the trouble."
Výhody: "Ok flight."
Nevýhody: "My luggage bag was lost, which contained my entire life."
Výhody: "We loved the movie."
Výhody: "On time"
Nevýhody: "Small aircraft. Not enough space. I was asked to check in my hand luggage. Austrian airlines should change the aircraft they use for this route"
Nevýhody: "The service and constant mistakes on rebooking a cancelled flight that ended in more than 6 hours delays and luggage lost"
Výhody: "They gave us a pillow and blanket so we could sleep. They offered a good selection of movies and other entertainment. The airline staff was friendly and helpful."
Nevýhody: "Seating was cramped but all airlines treat their three class clients like cattle."
Výhody: "They tried and succeeded in making flying as enjoyable and comfortable as it can be these days in economy class. Plenty of legroom. I would absolutely fly with them again."
Nevýhody: "Really, really bad food. Also, the selection of movies could have been better. Most of the foreign films did not have English subtitles."
Výhody: "Great moives and enteratinment system. Comfy seat. attentive staff on board. Also minimal annoucements, which i love because i don't like to be disturbed in my sleep to hear about the weather."
Nevýhody: "Was stuck on plane for 3 hours before they had to cancel it due to computer issues. Missed connenction flight ( 27 hour delay for connecting flight) with them as well as a result, had to stay 2 extra nights (in great accommodation they provided, at least) had minimal information about what to do in the morning (almost missed the bus to the airport because they only had a little sign noting it) Overall they took care of us from the delays, but I still missed a day and a half of work because of it."
Nevýhody: "The flight was late. I was late for all my possible transport"
Výhody: "I enjoyed everything but"
Nevýhody: "....the morning snack and audio of the movies. Also, wifi should be available (even if it's an additional cost)"
Nevýhody: "Lack of any real help with lost luggage. Man on the phone in Brussel asked for File complaint numbers and found nothing. Absolutely no information whatsoever. He gave us a number to call in Florence, which was automated. File number was requested but not found. For all we know our luggage may have been thrown away. Completely unacceptable. Never ever use Brussels Airline."
Nevýhody: "i went to the (galley?) at the back and politely requested a drink, a member of staff refused me because they were just about to begin serving drinks. that's stupid. i was sat right at the back of the plane and wouldn't get a drink for at least 20 minutes because service starts in the middle and works back. fortunately another member of staff (older, female) just reached over and handed me a drink, because she understood it was easier and quicker and more reasonable to do that than to be a dick about it."
Výhody: "We are not frequent fliers and I have been reading about legroom problems. Certainly not on Brussels Air. A delight."
Nevýhody: "The crew didn't bother to announce that we would have a delay at take off and at landing. The food?... nothing good to say. It's been years since I've eaten a meal on a passenger plane."
Výhody: "The airline insisted I check my bag because it was 2lbs over the weight, but it was an empty flight. We had a transfer in Brussels where some how the tags on the bags were not there and we were without a luggage for 5 days. I feel that the Venice airport claim was horrible as they seem to misplace luggage alot and on our transfer flight they fave us the wrong carousel. The service on the plane was great. But that was it."
Nevýhody: "The airline insisted I check my bag because it was 2lbs over the weight, but it was an empty flight. We had a transfer in Brussels where some how the tags on the bags were not there and we were without a luggage for 5 days. I feel that the Venice airport claim was horrible as they seem to misplace luggage alot and on our transfer flight they fave us the wrong carousel. The service on the plane was great. But that was it."
Výhody: "Friendly crew"
Nevýhody: "Delay +50 minutes Because of the flying orange tomato"
Výhody: "The flight attendants were kind and tried their best"
Nevýhody: "I ordered my special meal 3 times and never got an email confirmation. Because my previous connecting flight with Brussels Airlines was delayed, I didn't have a chance to get something to eat in the airport just in case. As I suspected my Vegan meal was not there. I had to wait until Business class ate to see if they had any leftovers."
Výhody: "Flight itself was fine."
Nevýhody: "I tried for numerous days before the flight to buy a piece of baggage online and I kept getting tossed back and forth between Expedia and Brussels Airlines. In the end, I wasn't able to purchase it ahead of time and we had to pay $49 at the airport. I feel entitled to a reimbursement of the difference between the booking online price of $15 and the $49 I paid."
Nevýhody: "The flight was delayed 2.5 hours and made us miss the connection to Houston. Nobody met us at London to instruct what to do about it. We spent an hour running from one place to another till we found the correct line, in which we spent 3 hours waiting for directions to hotel."
Výhody: "Pleasant crew,good ice cream"
Nevýhody: "Meals are OK by repetitive if you have several long flights in one day."
Nevýhody: "They didn't board me. The airport closes. An I need avisa ti get out. No body mention that to me!!"
Výhody: "Tons of food"
Nevýhody: "Terrible in flight entertainment selection"
Nevýhody: "Too noisy tp sleep and It was a long flight, but not your fault."
Nevýhody: "Old plane. Seats couldn't be adjusted. Had to take a bus to board the plane."
Výhody: "The cabin was kept at proper temperature and humidity. The food was properly cooked. The staff treated customers properly. Overall a relaxing and easy flight."
Nevýhody: "Never flew it; had to transfer to Lufthansa flights."
Nevýhody: "The flight was canceled. I found out the day before my departure - the airlines didn't even contact me to let me know - and I never got reimbursed for the canceled flight. I had to purchase a $1500 new ticket to get back home in time. I wrote to the Brussels Airlines and they never addressed these complains."
Výhody: "On time and quick."
Výhody: "I liked that my seat was by the window and I saw the most beautiful sky in my life! And the seat next to me was empty so I was able to stretch my legs and even lay down to sleep. The crew was very attentive and knowledgeable. Food was very good, I was just glad that I was fed."
Nevýhody: "The only thing I didn't like is that turbine was blocking my view but I wasn't a big of a deal at all. I was just happy that all that long flight I was sitting by the window and was able to see the sunrise."
Nevýhody: "Airfair.com is terrible. They re-ticketed my mother who was traveling with me on a different flight and would not acknowledge this. I was able to get it resolved but took many calls and emails - a huge hassle. I would never book another flight through this "travel agency"."
Výhody: "Crew was great"
Nevýhody: "Boarding was horrible, Santorini’s airport was horrible, the flight was delayed, no one knew what was going on, there is no organization with boarding it was a mess"
Výhody: "That finally we arrived. 6 hours delay."
Nevýhody: "Everything. Poor management from Volotea and very poor services from SACBO."
Výhody: "The crew did a fanstastic job!"
Nevýhody: "The seats werent the best and my seat didnt have a window."
Výhody: "Volotea is a you get what you pay for service. The budgetness of the company can be annoying at times. If I pay for a snack can I get some water?"
Nevýhody: "Going anywhere but Catania"
Nevýhody: "We did not arrive on time to the flight because our conection delayed and the airfligt company did nothing to help us."
Nevýhody: "High baggage and other fees that are not publicized. Web site just says check bags start at 15 euro, actual price was over 50 euro."
Nevýhody: "Very high baggage and other fees that are not publicized. Web site just says checked bags start at 15 euro, actual price was over 50 euro."
Výhody: "Simplicity and welcome with a smile"
Nevýhody: "The departure gate was far"
Nevýhody: "the app is that that great, it gets stook. Also, they don't have any chance to change or re-schedule any flight."
Nevýhody: "To check a bag is about $75 if you do it at airport. We witnessed a number of people who had done carry on from Athens to Santorini not be able to do carry on back. It's a scam on the Island. The bin in which you have to fit your bag is smaller on Santorini."
Výhody: "Low cost"
Nevýhody: "Have to carry any carry-on luggage up the metal stairs in any weather, up to plane. Same thing after landing."
Výhody: "Not much cheap airline that get you to book a cheap fare then over charge you on everything else. Surprised these crooks don't charge for air. If you are flying business with no luggage it's ok."
Nevýhody: "Way we boarded a b all together sucked. Why have 2 groups when its first come first in. Wait in airport no seats then stand in a hot bus move to a hot plane and pay 2.50 for water long after flight started . Waters should be given as soon as you sit down in such conditions"
Nevýhody: "I booked an afternoon flight on Volta. They changed me weeks later to a morning flight. I told them I wanted to cancel my earlier flight and preferred a refund instead. I have never received credit for my cancellation."
Nevýhody: "Worst airline I've ever experienced, avoid at all costs"
Nevýhody: "Missed our connection they did not accommodate at all Wanted to sell us another flight the next day My brother made the flight and him and his girlfriend had to pay 140 euros for carry on and boarding pass THEIR LOW PRICES ARE A SCAM BAIT SND SWITCH"
Výhody: "A flight es eventually arranged"
Nevýhody: "There was zero communication from Volotea over 12 hours of being stuck when a flight was delayed. For a long time I thought the flight was cancelled. Now that I am trying to seek compensation via EU guidelines they are similarly evasive and not helpful."
Výhody: "minimum fuss from beginning to end, and no bombarding by emails. their staff all handle carry-on luggage discreetly even when slightly over sized ... Compliments to Volotea."
Výhody: "The friendly flight attendants."
Nevýhody: "Unfriendly check in agent and having to pay for everything including being able to sit next to my husband makes it not worth their "affordable" fares. Note: print out your boarding card and check in prior to arriving to airport, otherwise it's an additional $40/pp."
Výhody: "Staff was friendly"
Nevýhody: "Flight was delayed, planes are old, no entertainment and boarding process was unorganized"
Nevýhody: "Due to delays we missed our flight. I emailed and got no response. Tried calling. Office was closed on Saturday. Went to their desk and no one was there. I would like to be reimbursed. I had to then pay for two tickets on Aegean Airline totalling $400.00"
Výhody: "Flight was fine once we got going but one staff working made for a long long line and a half hour delay. Staff were excellent though."
Nevýhody: "Waited to board for 1 hour- no seat assignments- price to pay for checked baggage increases by the hour as your departure nears. The price for a checked bag was €42 at 10am and when I checked again at 11:30am, price was €55!"
Výhody: "Good short flight"
Nevýhody: "Short flight, no food or entertainment"
Výhody: "the plane were very old and we felt scared since there was turbulence and the plane showed an unsafe one..."
Výhody: "Seats were OK and overhead storage was good."
Nevýhody: "Flight was delayed 45 min without explanation."
Nevýhody: "The flight was 5 hours late and the company did not give us any information about when the flight would take off and what the problem was. They sent us a voucher for €10 for our next flight. No thanks."
Výhody: "Too short of a flight for food and entertainment! Smooth flight. No complaints"
Nevýhody: "Hidden fees everywhere with this airline as well as smaller than usual carry-on requirements. My carry-on that fit everywhere else but cost me an extra 40 euros to check with this airline. Also a young women was told at the check-in counter that her carry-on was acceptable but at the gate was told different. They then preceded to demand 60 euros cash as a penalty. Just wasn't right."
Výhody: "Price, direct flight"
Nevýhody: "No frills, no beverage/snack service, seats very uncomfortable"
Výhody: "We printed the boarding passes a week prior and we were ready to go! However Volotea emailed us 24 hours prior to tell us some information had changed and we had new boarding passes. We were worried that we had to pay extra as we were already traveling and could not print the new boarding passes. It was no problem! We downloaded the app and the crew just scanned the app boarding passes. It was a huge relief."
Výhody: "Nothing, flight was cancelled 6 months ago and I still have not received my refund."
Nevýhody: "Flight was cancelled 6 months ago and I still have not received my refund."
Výhody: "Errrm...that we actually got to Palermo alive, that was nice."
Nevýhody: "Kind of sneaky with the hand luggage, you may well have the guidelines in small print somewhere, but you really should allow people to check their bags in online before the flight, as opposed to paying 80 euro per bag, so 160 euros for two bags that didn't even weigh 10kgs each. RyanAir would have been able to fly us the same trip for that alone, with bags! Then when we were boarding, both of our seats were taken - the flight attendant said "Welcome to Italy". So, that's our story. In a nutshell, overpriced, and didn't get the seats on our boarding passes..."
Nevýhody: "Plane delayed for 2 hours. Small, cramped airport(Santorini) with no working men's restroom."
Výhody: "on time inexpensive and nice flight attendants"
Nevýhody: "We were stuck in the security check and immigration but got to the gate 15 minutes before the flight. As we were arriving at the gate, we saw the last bus leave taking passengers to the aircraft. The lady at the counter kept yelling at us for the next 15 minutes and kept saying we were late and the last bus had left. We were 9 passengers all together and it would have been a lot easier if she would have called the driver to pick us up. After realizing we had small kids, she finally called someone after 15 minutes but that was too late. We missed our flight. There was no supervisor to talk to and no where to file complaints."
Výhody: "On time"
Nevýhody: "Extra charge (30 Euros) for printing a boarding pass. Seats are uncomfortable"
Výhody: "I liked how they played music"
Nevýhody: "My luggage was lost and still has not been located. The bag tag number was entered incorrectly numerous times with different agents over the phone as well as at the airport."
Výhody: "Nothing to be honest."
Nevýhody: "When we checked in my bag was 21 kg and she gave me trouble with that even though we had to pay extra for the bag in the first place. And then since it was a backpack we had to take it to a different location to drop it off for check-in. She also wasn't too friendly either. The flight was an hour and a half delayed. In fact each time I have flown with volotea the airplane hasn't been on time and hasn't even taken off by the time the flight was scheduled to land! The seats were close and the ride was not comfortable. I absolutely will not be using this airline again and certainly would not recommend it to anyone."
Nevýhody: "We arrived at the airport two hours before the flight and were told we had to pay 30 euro/person (120 euro total) for boarding passes. Really?!? We had been checked in, but hadn't printed the boarding passes. They told us that they had just closed the opportunity to do this for free at the airport & we now had to pay the exorbitant fee or no boarding passes and no getting on the plane. No other way around it. It just felt like yet another ridiculous excuse to suck more money out of passengers. Just like the banks...a fee here, a free there will add to the profit bottom line without providing any additional value for the customer. Buyer beware!"
Výhody: "Nothing much."
Nevýhody: "Left us standing for a huge time in front of customs and arrived late to boarding gate. Ridiculous.y small measurement boxes for carry on luggage which would not hold standard carry on bags. This dispute the plane having full sized overhead bins that easily accommodated the bags. Forced us to pay $60 a bag under the pretext that the bags would have to be ch caked. But they didn't, we just carried them on and there was plenty of room. They were rude and unreasonable and let lots of people through without the charges after they simply removed items from their bags and carried them a few feet before putting them back. It was just a shake down."
Nevýhody: "Give us a snack or drink"
Výhody: "Our family of 4 flew Bordeaux to Split; 3 of 4 bags arrived as scheduled. Volotea DID find and deliver the lost bag on the 7th day. So all was happy in the end."
Nevýhody: "The flight was delayed , no communication, no bus arrived at the gate to take us to the plane , no communication , no boarding process whatsoever , no communication , no apology offered , no in flight catering offered free or for purchase , a complete joke of a flight , my worst ever and I have flown all around the world including both poles !"
Nevýhody: "They nickle and dimed us on everything including printing my boarding pass when in the end I didn't even need it. The. They were over an hour late They they didn't even serve us a drink on the plane. Worst airline I've ever flown with. if I thought I'd ever get it I'd be demanding my money back."
Výhody: "Muy buen servicio"
Nevýhody: "My itinerary gave a 10:35am departure and the plane departed at 10:05am. I had to run through airport, pay a 60 euro self serv handling fee and they checked my carry on when that was uneccesary."
Výhody: "On time, no delays, very nice crew."
Výhody: "Short fairly cheap flight"
Nevýhody: "They needed more staff to check people in. Flight was delayed because we were still boarding. Was a cluster."