Nevýhody: "Allway i am traveling in emirates. My favvorite travels.food alway gpood.and comforts."
Výhody: "Emirates is my airline of choice. They do everything well."
Výhody: "Great seats, great crew."
Nevýhody: "Was not anything too exciting on Entertainment with regards to movies, but personal choice really."
Výhody: "All services are simply best."
Nevýhody: "If you can add more Indian food, that will be better."
Nevýhody: "No delay in boarding"
Výhody: "The entertainment was really good. The movie options were good. It was really nice that the movies were free. The pilot did a nice controlled landing and take off"
Nevýhody: "They ran out of non-vegetarian meals, which is not acceptable. The seats were rather narrow"
Výhody: "Food was phenomenal. Unbelievably good."
Nevýhody: "Paid EXTRA for "Twin Seats". The bar in between seats didnt move. VERY uncomfortable for a 14 hour flight. People on that plane were like ANIMALS. Standing on the toilet seats, water all over the floor of the bathroom, out of toilet paper at 7 hours in. Disgusting. Never again."
Nevýhody: "The seats were so uncomfortable , the leg space was too small ."
Výhody: "Entertainment system"
Nevýhody: "The food and the crew way of speaking to people"
Nevýhody: "I made a FaceTime call to my daughter over the Atlantic - nothing better!!! The staff is beautiful, and the ride was smooth."
Výhody: "Every thing"
Nevýhody: "Emirates sent a notice that the flight was cancelled on a flight from SF to the Maldives - with about 6 hours notice. They put me on a plane two days later. Zero interest by the airline helping. We found a flight on Turkish but paid an extra $500. Zero interest in helping. Last time sensitive ever on Emirates."
Výhody: "Everything about it"
Nevýhody: "No comments"
Nevýhody: "Had "summon the crew" light on for 40 minutes, no one showed up"
Výhody: "The only good thing was the entertainment"
Výhody: "The flight"
Nevýhody: "Children crying, screaming, kicking chair."
Výhody: "Love the great service, food, cleanliness, movies and extra leg room."
Nevýhody: "Don't like when you have a problem with a refund. You have to fill out a form, web site doesn't work, staff also can't get it to work, you finally get a call back and they send another form to fill out. Staff write the complaint and haven't heard from anyone. I had to start over. Bad at rectifying problems and caring about customers after a trip. I booked 17 tickets for this trip for my clients. I have used you in the past for my clients ..one group 50 tickets. Carol James Travel Agrnt"
Výhody: "Flight departure on time and good food service"
Nevýhody: "Did not have any non-veg food. The only vegetarian food was tasteless and not relatable for a flight to Kochi. TV and internet were struggling o keep up with user demand, crew had standard answer - try later."
Výhody: "We like everything, was good experience All over"
Výhody: "My third time with Emirates. This time on an Airbus A380 from Prague to Dubai. Simply put, wow! Everything about this aircraft and flight was outstanding, from the aircraft itself, to the crew to the in flight service and the comfort of the seat,"
Nevýhody: "Can't think of anything. Really."
Výhody: "The seats are relatively good on the newer A380s. The film selection was good."
Nevýhody: "The meal was poor."
Výhody: "Nothing much."
Nevýhody: "There was no hotel reservation and I have to pay out of pocket. Why? I need a refund. You guys are responsible for that."
Výhody: "In every way this was an excellent flight."
Výhody: "Price, comfort, ice, food and drinks"
Nevýhody: "I just don’t like discomfort of others moving their seat back."
Výhody: "Facilities excellent. Staff not quite so attentive on this leg of the trip."
Nevýhody: "Just left to it. Not much fuss made."
Výhody: "Everything except food"
Nevýhody: "Nothing as such."
Výhody: "Everything. Staff was terrific and the fancy new screens for in-flight entertainment were really cool."
Nevýhody: "The food was fine. The chicken for dinner was really good. The pizza was mediocre."
Nevýhody: "Movie selection terrible."
Nevýhody: "The seat that was booked is stand by seat and so much problems arose. Last missing the flight."
Výhody: "Good entertainment system and nice staff."
Nevýhody: "I have 2 six-hour flights connecting in Dubai. Only one meal on each. Seems pretty stingy."
Výhody: "First time flying Emirates. Friendly and attentive staff. Flew on schedule. Comfortable seats. Nice food and clean restrooms."
Nevýhody: "Didn't have a good experience in Kenya, not with flight but at the airport. Went through hell. They need to improve on their customer service. I am quite sure I am entitled to bring whatever I want as long as it's legal . But there's lots of corruption and they will mess up your reputation. But at the end of the day they want me to bribe them. I was Really upset."
Výhody: "The service was wonderful"
Výhody: "Entertainment is good."
Nevýhody: "29 passengers were arriving in JFK from MSP, a flight that was delayed due to ground staff issues at JFK (which means that Emirates' partner airline had some issues?). Plane was delayed but we landed just in time to make the connection or so we thought. After running through the terminal, we saw our plane attached to the gate for 53 minutes(I have pictures to show) but Emirates gate staff said the flight is now closed, and didn't let us board the flight. They didn't help us rebook our next flight, or pay for hotel or transportation. And some of us couldn't fly for 2 days because they were overbooked on their future flights. And that's what really happened - Emirates was overbooked for our flight, and conveniently used the excuse that they didn't know our flight had landed in JFK (seriously), and their ground staff was totally non challent about it. They asked us to call the partner airline to rebook, who instead asked us to call Emirates. 4-6 hours of calling for most of us in the middle of the night. Emirates has social media presence on Twitter & Facebook but it's like chatting with a wall. Its 100% useless and waste of time, and I have asked them where I can send my complaint but they won't respond."
Výhody: "Good food"
Nevýhody: "Technical issues with my in flight entertainment that was never that was never corrected"
Nevýhody: "the new laptop/camera rule. not enough cushion with bubble wrap, no organization. the crowd and lines werent managed. there isnt insurance available in case anything happens to them since it's out of our hands."
Výhody: "I was okay till got to sit on their tight sits for 15 hours they could have done better. After 15 hours flight no one cared enough to guide us to rest place, because the next flight was not to the next day, was hoping to let us stay on the hotel. This was a disaster planning by the airline."
Výhody: "Was a very average flight from Dubai to Kuwait nothing special."
Výhody: "The plane was nice. Boarding process was quick. Food and entertainment were great."
Nevýhody: "I had given on line preference for Asian vegetarian food but was not served collection of booked luggage at cropusal at SFO ,was difficult for a senior citizen like me as there was commotion"
Výhody: "Food and Entertainment beat Delta hands down."
Nevýhody: "Unfortunately packed into a row with a lot of big guys"
Výhody: "Seats were confortable, new plane, the crew was attentive, food was great."
Nevýhody: "Need to update the movie library, the category with the new movies is probably a year or morw old."
Výhody: "Flight arrived on time."
Nevýhody: "Boarding was unnecessarily chaotic."
Výhody: "Everything- Most enjoyable international flight ever"
Výhody: "MOST OF THE MEALS ARE VERY GOOD EXCEPT PASTA DISHES."
Nevýhody: "PASTA DISHES ...MAIN AND SNACK ARE TRULY BOTTOM OF THE BARREL. TASTELESS JUNK. WHY NOT FIND SOME OTHER DISHES IF YOU CANNOT MAKE PASTA EDIBLE"
Výhody: "Service is good, and food as well."
Výhody: "On time and uneventful"
Nevýhody: "limited overhead space"
Výhody: "Timeliness of flights. 3 of 4 planes modern and well appointed! VERY good food."
Nevýhody: "Good plane. Comfortable seats and entertainment system."
Nevýhody: "The crew blocks economy passengers from moving forward until all of first class has left. No other airline does this and its really annoying"
Nevýhody: "Not enough bathrooms. Very long lines to go to the bathroom."
Výhody: "Friendliness of crew."
Výhody: "Food okay"
Nevýhody: "TV/Movie/music were not working. The temperature in the plane was very hot throughout flight."
Výhody: "Crews were cooperative."
Výhody: "Boarding started 40 minutes later than stated on my boarding pass. Had to take a bus to the airplane and the ride was not exactly short - I'm pretty sure the plane was parked at the very other end of the airport. When we finally took off it was exactly an hour later than scheduled. That's the first time I've had a delay longer than the actual flight."
Výhody: "Comfort, food, staff, everything"
Nevýhody: "Line for Lugage Check'in was the same regardless of online checking, which make me to think why bother to check online."
Výhody: "Professional and friendly staffing, comfortable flight."
Nevýhody: "We realized when boarding to first flight that they did not included my son on next connection flight...oops when it was addressed they fixed it in a professional matter with appologies at boarding."
Výhody: "Very comfortable flight overall and good lie flat seats. All but one flight attendant were nice and helpful."
Nevýhody: "There was one female crew member who was a bit rude and unpleasant. Not once did she even smile when interacting with us. The rest of them were very nice. Would have liked more variety in entertainment and food/drinks."
Výhody: "The in-flight entertainment was good and the flight attendants were very nice. They offered us small sandwiches and drinks during the flight so it was comfortable to fly with them."
Nevýhody: "You need to buy a visa if you want to enter the country and they only accept USD, Euros or GBP. The only currency exchange is on the other side of passport control so you have to use one of the ATMs and they only give you $100. The staff is unprofessional and seems clueless when you ask them for help. The kiosks are a nightmare and working with them is worse than working with the people. They freeze, and glitch and many of them just flat out don't work. Probably one of the worst airports I've ever been to."
Nevýhody: "they lost my lagge and I been in JFK airport waiting over 2 hours I am soo upset it is a very bad experience I hope they found my stuff"
Výhody: "Plenty of room Nice multimedia screens"
Výhody: "The food was delicious."
Nevýhody: "The wait times were ridiculous and always off schedule. From the beginning of the trio to the end of the trio there was consitency in going off schedule and being forced to stand in lines for hours. I would not fly Turkish again."
Výhody: "Excellent service, staff and food. All flights ran smooth, food and beverages were great and service from the crew was beyond great. During the fight, besides the food and drinks, we had lots of entertainment and games in the tv devices. I will definitely fly with Turkish Airlines again in the future."
Nevýhody: "Two hours delayed, missed my connection flight. Very poor if any communication from crew to passengers. Although I had a business ticket, I was provided with no service for two hours from boarding to take off. Not even a glass of water. Thank you Turkish Airlines."
Výhody: "Entertainment and food were good."
Nevýhody: "Was barely given the time of day by any of the airline employees, then they lost my baggage and shipped it to Berlin after I was already back in the States. Jerks!"
Výhody: "One stewardess was very helpful, even though she could not speak English."
Nevýhody: "13 1/2 hour flight three rows from the rear of the plane. I feel and smell like a sardine. The food was horrid. I tasted it, but thought best of eating it for fear of food poisoning. It also looked disgusting. Couldn't understand any of the announcements."
Výhody: "It was an amazing overall experience."
Nevýhody: "Would have like to more about boarding gate earlier. But the process flowed very smoothly"
Nevýhody: "TV did not work. Crew said there are a lot of broken TVs and there is nothing they can do."
Výhody: "A lot of food and drink, toothbrush, slippers, etc."
Nevýhody: "The first leg of my trip had a tiny, cramped airplane for 10 a plus hour flight."
Nevýhody: "entertainment is poor no TV on the back seat only on top 1 film is shown for all."
Výhody: "entertainment was excellent the crew was nice"
Nevýhody: "teh landing was tough the boarding was late"
Výhody: "Very professional. Spacious seats."
Nevýhody: "Wait at Ataturk airport on passport control."
Výhody: "everything was good and don rhith"
Výhody: "The service/ time schedule was correct/ the cleanliness/ the cabin crew were perfect"
Nevýhody: "Nothing is bad as every detail from the flight was awesome"
Nevýhody: "We travel very frequently and each time the food same (meatballs) And the air conditining is terrible."
Výhody: "EverThing was excelentní bit doménových s feet smetl hořické"
Nevýhody: "My flight was supposed to leave at 3 am. Not was delayed till 4:30. I had only 25 minutes to catch the other flight. I made it last minute. I asked the Turkish airline representative at the gate if my bag is on the plane. He said "yes". When I arrived to London I couldn't fibd my bag. I spent more than an hour looking for it since the employee assured me it was loaded to the plane, the person who was waiting to pick me yo had to pay around 15£ parking and wait for one hour and a half. I arrived without luggage. I have everything in the bag, my umbrella, jacket, cloths, pajamas, underwater, everything... the allowance that Turkish Airlibe said they will give allowed me to only buy a Pajama. I am totally NOT satisfied. I will not travel on this Airlibe again"
Výhody: "All other crew was very nice, good seats"
Nevýhody: "No wifi, FA skipped me when giving flight bag"
Výhody: "Very professional and forthcoming crew, nice food, good choice of entertainment."
Nevýhody: "A bit older plane with very weak (invisible in light) entertainment system monitors, yet clean and well maintained."
Výhody: "good food, nice attendants, comfortable seats, good pillows"
Nevýhody: "no wifi"
Výhody: "DIRECT FLIGHT TO ISTANBUL FROM MIAMI. UNFORTUNATELY I WAS IN A RUSH TO REACH TURKEY FOR A MEETING. USUALLY I PREFER TO GO THRU ROME WITH A FEW DAYS LAY OVER SO THAT I CAN HAVE BETTER SERVICE, FOOD AND PAMPERED TREATMENT AS BUSINESS CLASS SERVICE SHOULD BE. WHO CHOSE THEM TO BE THE "BEST AIRLINE IN EUROPE"?? AS THY CLAIM TO BE!! BLIND PEOPLE??"
Nevýhody: "DAMAGED MY LUGGAGE EXTENSIVELY, THIS IS THE THIRD TIME BY THE WAY), KEEPS REFERRING ME TO AN INSURANCE CO WITH AN E MAIL ADDRESS THAT DOES NOT RESPOND, NO TELEPHONE NUMBER BY THE WAY IS FURNISHED EVEN THOUGH I HAD ASKED FOR, REPEATEDLY. -HAD TO WAIT TO PAY FOR BUSINESS UPGRADE SINCE THERE WAS ONLY ONE PERSON TRYING TO COLLECT OVERWEIGHT LUGGAGE PAYMENTS AS WELL AS UPGRADE PAYMENTS, WHILE KEEPING ME IN LINE FOR 45 MINUTES FOR A BIZ CLASS UPGRADE. AFTER I PROTESTED, A TURKISH LADY SUPERVISOR SMIRKINGLY SAID THAT I HAD TO WAIT IN LINE SINCE THERE IS ONLY ONE PERSON SERVICING! GO FIGURE!. VERY TURKISH APPROACH I WOULD SAY. PASS THE BUCKET.. -NO CONCERN FOR BUSINESS CLASS SERVICE. PLEASE TELL THEM TO GO AND TRAVEL IN ALITALIA, SWISSAIR, UNITED, DELTA, VIRGIN (THE BEST) ,BUSINESS CLASS AND SEE HOW THEY PAMPER THEIR CUSTOMERS FROM CHECK IN, TO GREAT AND AMPLE GOOD FOOD AND CONTINUOUS SERVICE. -UNLIKE THY STALE, FROZEN FOOD. BAD BREAKFAST, NO AMPLE CHESE SELECTION (ONE SLICE WHITE CHESE ONLY), OVER COOKED BAD BURNED TASTING TEA. -SERVICE: THE MALE STEWARD DROPPED SALAD ON THE NEXT SEAT AND IT STAYED THERE FOR 5 HOURS. PICKED UP BY A FEMALE STEWARDESS AS WE ARE LANDING. IF THEY WISH TO USE MORE MALES ON BOARD THEY SHOULD AT LEAST TRAIN THEM WELL. I HAD TO WAIVE AT 3 DIFFERENT MALE STEWARDS AND THEY ALL PASSED BY NOT ACKNOWLEDGING AND I WAS SITTING ON THE FIRST ROW AISLE! THEY ARE RUDE, UNCARING, SHODDY SERVICE PEOPLE.."
Výhody: "Prague airport is nice. Food is good. Boarding was on time and prompt."
Nevýhody: "Entertainment on board was poor. No power outlets."
Výhody: "One of the best airlines I've ever flown. Would definitely recommend."
Nevýhody: "Didn't like my 11 year old have to sit 15 hrs with some stranger Turkish airline very nad with outing family together even you reserve in advance still they mess your sits and I seen so many family was making same complaints of family are with same last name don't take rocket science to keep them together and also veryyyyyyyyyy boarding no one in line it's like fish market"
Výhody: "The food and the entertainment selection on Turkish Airlines is good."
Nevýhody: "Boarding procedures were not directed in an organized manner by Turkish Airlines staff. The gate staff need training in how to direct the boarding session i.e. passengers needing assistance first (seniors, families with children under 6), then business class, then Group A, Group B etc. These categories are used by other airlines for good reason - they regulate the flow of people onto the aircraft and prevent out-of-control crowding at the boarding counter. People with legitimate right to board first understandably become irate. In addition, on the flight from Istanbul to Abuja there was an unexpected stop in Tunis. Passengers were not advised of this stop in advance. Even upon arrival in Tunis it took about 15 minutes for an announcement over the loudspeaker system to explain what was going on and the new arrival time in Abuja etc. This is not acceptable as all passenger need to advise those meeting them on arrival of any delay. My office staff waited at the airport in Abuja for 3+ hours which would have been unnecessary with sufficient notice. Airline staff and crew also need more English training to properly serve passengers going to international destinations."
Výhody: "Great movie selection. Some of the staff ( only some ) are really nice."
Nevýhody: "Turkish airlines must have tried hard to squeeze in a few extra seats. Legroom used to be little but manageable. Now it is just painful. Also the food or service is not what it used to be."
Výhody: "Everything good"
Výhody: "Entertainment system is very good and very diverse movies wise. Food is decent and fresh."
Nevýhody: "Can't even think of something"
Výhody: "everything about Turkish airlines"
Nevýhody: "nothing at all"
The flight from Rome to Ams was delayed. The flight from AMS to Moscow was missed. - We spent 2h in a linewaiting for the service desk to rebook the tickets - Then, we spend more than an hour to get the hotel - Then waiting for the shuttle another 30 minutes Unexpectedly poor and slow service. The next working day is ruined with the flight in the middle
Not the first time we have experienced defective entertainment system on this trip. It should be upgraded.
Výhody: "I was sorted on Row 3 and the drapes kept hitting the back of my head."
Nevýhody: "Move the drapes a few more inches back."
Výhody: "The crew tried to be helpful but were equally frustrated with the ground crew."
Nevýhody: "Follow your own policies. Allow people to board (economy plus) with their hand luggage who have followed all the rules and chosen a seat in the front of the plane. My daughter and my KLM approved baggage were taken by the boarding crew while allowing other passengers to go with more than allowed"
Nevýhody: "Delay due to strike"
Výhody: "The crew were excellent and seats were comfy."
Nevýhody: "Headphones for the entertainment centre.could have been better. Sound quality not great."
Výhody: "Reclinable seats."
Nevýhody: "The food!! The lights could be dimmed as it was a night flight."
Nevýhody: "Not being 1 hour late"
Výhody: "well mannered and attentive crew - good supply of complimentary food/drink - good over all comfort"
Nevýhody: "boarding was running very far behind - considering this is mainly a hub operations carrier - resulted in several passengers missing their connecting flights -"
Výhody: "The flight was smooth, the service was friendly, and the food with plentiful."
Nevýhody: "Too much activity in the cabin during the flight."
Výhody: "Everything is alright"
Výhody: "The constant smile conferred by flight attendants through the entire flight."
Nevýhody: "The boarding was a bit disorderly. Lanes for zones 3 and 4 were not clearly indicated."
Výhody: "Nothing to mention"
Nevýhody: "Crew was rude when I asked if there was a vegetarian option for the snack. I did request special meals for the trip. Even if they did not have a vegetarian option, they don't need to be rude!! Boarding was ridiculous. we were supposed to form a line and wait. Would have been a lot better if they boarded by seat numbers. Also they made me check in my fairly small and light carry on bag resulting in its contents arriving broken!"
Výhody: "short, sweet and to the point. 1+ hour flight is usually an easy hop."
Výhody: "Employees were very friendly"
Nevýhody: "The seats were very small"
Výhody: "punctuality of boarding and flight time"
Nevýhody: "attitude of crew in business class: no sense of true hospitality"
Výhody: "Efficient crew"
Nevýhody: "Long, slow line at check in. Not many new movies or tv shows"
Výhody: "Friendly crew."
Nevýhody: "So many people on a 747!!"
Výhody: "Easy flight; loved the crew and their friendly customer service. Great food, kept everyone hydrated and fed."
Nevýhody: "The movie options, as well as music and TV options were limited. There were no electrical outlets."
Nevýhody: "Food had only vegetarian choices. No charging place and ambiance was noisy"
Výhody: "Good entertainment options. Nice flight attendants"
Nevýhody: "It would be helpful for short people to be able to adjust the head rest lower on the seat. More recent released movies would be helpful. More leg room. Not charging more money to choose seats."
Výhody: "Food was excellent, service from staff was friendly, and entertainment options were great."
Nevýhody: "Not a lot of shoulder room being in the middle seat. But it had adjustments options for a lot of other things which were good."
Nevýhody: "KLM staff in the Prague airport were some of the rudest humans I have ever met. So incredibly uncaring and outright mean."
Výhody: "Able to fly direct to ansterdam"
Nevýhody: "Have to lay over on the way back. More expensive than other airlines."
Nevýhody: "Customer service"
Nevýhody: "Food and one bathroom out of service makes an awful flight"
Výhody: "expedited check in with nice staff. Security staff were pleasant, and the entire check in process for everything was easy"
Nevýhody: "there was no lounge close to our departure gate"
Výhody: "Nothing really"
Nevýhody: "Flew KLM 27 years ago and the airlines seem to be stuck in the same era. Food is poor quality... Have you recently checked the Gulf carriers."
Výhody: "Really friendly staff. Great service"
Výhody: "Premium economy service was good."
Nevýhody: "Inexplicably, our preassigned seats were changed at checkin and we were put in bulkhead. This particular Boeing aircraft is pretty poorly designed. Especially the bulkhead in premium economy."
Výhody: "Pleasant flight"
Nevýhody: "Boarding was delayed a little due to weather as was takeoff. Cant blame them for weather but the connection was very tight."
Výhody: "The food and the punctuality"
Nevýhody: "The technology in interteiment is not touch screen"
Výhody: "Thankful for coffee being served without charge. Not all airlines do that."
Výhody: "Comfort economy well worth the extra."
Nevýhody: "suitcase didn't turn up, although connection was quite tight"
Výhody: "Great food"
Nevýhody: "Sears we're toooo small"
Výhody: "Wider seat than most business class"
Nevýhody: "Row 6 in business is after the first 5 rows and Galley and restroom. Very awkward"
Výhody: "Eveything is well arranged"
Nevýhody: "Late Cabin extremely warm Full flight and centre seat means no room to relax or carry out work"
Výhody: "The flight was delayed due to fog, but the staff was amazingly helpful to make sure everyone got to their destination."
Výhody: "On time."
Nevýhody: "No negative"
Nevýhody: "Terrible service in flight and customer service wise .. app functionality was below"
Výhody: "Easy airport business"
Výhody: "Excellent service, excellent food."
Nevýhody: "Horrible. First, we lost a suitcase. It could happen but for two days they did nothing and only told us stories (so as not to use the word lies). Within a few hours (and thanks to airline assistance) we were able to locate the suitcase. Even then it took them two days to bring it to us, two precious days off our planned vacation (7 days) At the end of the shortened vacation, we got to the chek in, and told that since the ticket I had purchased form them two months earlier was too cheap ... and since the flight was Over booked, they would take me off the plane if all the passengers would arrive. It's unnecessary to describe what I felt until the plane took off. They apologize constantly, but do nothing practical. a bae company. no me nor my freinds/family will go with KLM"
Výhody: "Friendliest economy class service I've ever encountered."
Výhody: "It's the best flight I could get for such a low price. But don't expect to to get the best and newest planes around but it's still overall a good experience."
Nevýhody: "Quite bummed the plane didn't have wifi / USB"
Výhody: "Unexpected surprise--even on a 1 hour flight at noon, they gave us a sandwich!"
Nice,elegant,smooth,team had a pride with their work. My Favorite Airline.
Nevýhody: "Air France’s apathy towards its customers is shocking. Traveling with three children , our flight was delayed by 3hrs resulting us arriving in Paris after 1AM. With the airport shuttle(CDVAL) to our airport hotel closed, they offered no assistance despite of my request. Simply asked us to take a taxi (when all taxi stands are abandoned at 2AM). Beware if traveling with family."
Výhody: "Cops is always a good reason to flight"
Nevýhody: "They always change the gates, also too many disorders in the gate previous the boarding process, the process it is not clean. They took hand baggage aleatory to send to down and do not ask if we have fragile stuffs there."
Výhody: "I've never been on a flight with such narrow seat and thin cushion. There was no entertainment offered for the almost 4 hour flight. There was no means of charging any electronic gears. The airplane seems to be 30 years behind time. Crew was unfriendly and smiling faces are not part of the uniform."
Nevýhody: "Very narrow seats and thim cushion. No entertainment offered an do means of recharging electronic devices."
Výhody: "Nothing !! Such a bullshit flight ever !!!"
Nevýhody: "No tv fo 14 hr long flight !! Flight delayed for 1 he !! No proper arranged to board .. it was kiosk!! Food quality was worse. No space to seat !! Can’t sleep .. no leg space !! Worst fight till the date !!!"
Výhody: "Crew was ok and servicial"
Nevýhody: "Food and reception at door of boarding"
Výhody: "Crew was solicitous."
Nevýhody: "They didn't seat a couple with a baby together which put me in the unpleasant place of being asked to give up my bulkhead seat for a window seat."
Výhody: "Good crew, as usual with Air France."
Nevýhody: "Old plane with very lousy seats for a super expensive business class. Super slow check in and overall process till boarding because of lack of ground staff compared to passenger volumes"
Nevýhody: "Couldn’t understand announcements"
Výhody: "Amazing crews!"
Výhody: "Flight was in time"
Výhody: "The crew was friendly!"
Nevýhody: "Once again no vegetarian options."
Nevýhody: "Boarding at CDG was awfully slow"
Výhody: "Very efficient boarding. We actually departed earlier and then landed in Barcelona 15 minutes ahead of schedule. Overall a very smooth experience."
Výhody: "Crew was friendly and attentive but hard to understand"
Nevýhody: "Airport experience was inefficient. Long unattractive walk, boarding was tedious: the automatic check-in was not helpful and required so many more staff. Random security check was redundant and chaotic."
Výhody: "Staff and services all very good definitely"
Nevýhody: "Everything was brilliant"
Výhody: "The crew was very careful"
Výhody: "On time, staff was nice."
Nevýhody: "Not many options and not even a glass of champagne. That’s a minimal requirement. No sparkling water. Just very limited"
Nevýhody: "Departure delayed, reschedules and then cancelled without any direct notification to us with 2 first class tickets !! If we didn’t have Kayak we would be sitting in the airport !,,"
Výhody: "Just a routine flight but done with perfect execution."
Výhody: "Friendly crew, good meal and entertainment"
Nevýhody: "Boarding agent forced me to check in my carry-on even though the carry-on fit in the cage and fullfilled all the requirements. I specifically called Air France prior to the flight to make sure I won’t have any issues as my 1st flight was operated by Delta and I wanted to confirm the luggage requirements were the same. My carry-on weighted only 5 kilos. I was extremely upset the way I was treated w/ the boarding agent behind the counter in Prague. On the top of that, her and the supervisor were very rude to my mom as they told her she had an extra carry-on which wasn’t the case. She traveled w/ a small briefcase where her mask for sleep apnea was. This is not considered an additional carry-on. The boarding agent (Czech lady and her supervisor) were not only rude but obviously lacked knowledge as well. My carry-on suitcase would easily fit in the overhead bin plus there was plenty of space inside the plane as it the flight wasn’t completely full."
Výhody: "The food, beverages and choices of movies, entertainment There was a medical emergency that caused the flight to land in Canada. This was handled very professionally - I hope the passenger ended up getting the care needed and is doing well."
Nevýhody: "Flight was delayed by 1h30min, so we arrived very late"
Výhody: "I like the service. They caring and give snacks, comfort and overall"
Nevýhody: "None. I like everything"
Nevýhody: "We paid for Business Class from JFK to TLV. The flight to Tel Aviv was in a small plane with 3 across seats that hardly reclined. We are most unhappy and will complain to American Express Platinum Card."
Výhody: "Great hospitality. Champagne as apero, cognac as digestif. Excellent on board entertainment. Comfy pillow and blanket."
Výhody: "Free snack and drinks. Good service."
Výhody: "The space and the people"
Výhody: "What’s not to like!"
Výhody: "Smoothness of flight and service"
Nevýhody: "In a french airline, chinese-cuisine meal was more attractive than western. Unbelievable! Entertainment: films were either too old, or too uninteresting"
Výhody: "Punctual, not crowded."
Nevýhody: "Even though the plane was far from full, passengers were allowed only 1 carry-on item (no personal item), contrary to policy published online by Air France. This policy applied even to people with Economy Premium for the rest of the trip (which allows 2 carry-on suitcases, not a useful feature if one cannot begin with this number to reach the transoceanic flight)."
Výhody: "Food was excellent and crew was very nice."
Nevýhody: "Could not check in online before my flight and no zones to board just line up and go apparently."
Výhody: "Efficient on and off Staff polite and helpful"
Výhody: "The crew is great, with their typical slightly humourous and casual French attitude. Great collection of international quality movies."
Nevýhody: "Average and disappointing sitting space. The vegan lacto-ovo meal is disappointing."
Výhody: "the Airline"
Nevýhody: "The Airport, Security, Boarder control."
Výhody: "1) USB charger and electric outlet 2) Availability of 2-across economy seats (for a price) 3) Vegetarian dinner option available and not too bad 4) Flight arrived on-time"
Nevýhody: "1) No on-board wifi 2) Not much seating room - very thin 3) 45 minutes late taking off"
Výhody: "That it was a night flight"
Nevýhody: "No airconditioning, no food choice, no space."
Výhody: "The flight crew was excellent. My husband and I flew economy and I saw the crew keep passengers well fed (several meals and snacks) and were attentive to everyone's needs and all done with a smile. I thought the hot towels for cleansing our hands before meals was a very nice touch!"
Výhody: "Efficient check-in."
Nevýhody: "It was raining in Prague so I can understand that luggage is going to get wet. But when we opened our luggage at least half of our clothes were wet. It would seem that the luggage sat out for quite a while prior to departure for that much soaking of clothes. Fortunately we are staying in Paris for a few days and can get our clothes dried out."
Výhody: "The flight crew and flights itself were great."
Nevýhody: "I was told the wrong flight time, wrong terminal, wrong gate, and wrong airline. I couldn't check-in online. It was horribly inconvenient and I nearly missed the flight. We got there with 5 minutes until the doors closed."
Výhody: "Seats were comfortable, but the sliding action, instead of recline, took getting used to. Food was very good. Snacks available on demand, along with drinks. Complimentary wine with meal was also quite good. Entertainment system was first rate with plenty of options for TV. movies, music, games, etc..."
Nevýhody: "Sitting in the middle two seats in the center of the 777 left me stuck for most of the flight. Got up only once. Wife's feet and ankles were swollen by the end of the flight. Not enough legroom to move much during the flight and not enough aisle space to get around with the plane so full. Have made flights twice as long on the 747 and were able to get up and walk."
Výhody: "I enjoyed the food, the crew's friendliness in First Class and the boarding process."
Nevýhody: "The wi-fi did not work on our flight"
Výhody: "Spacing was ok"
Nevýhody: "Scents. Perfumes. Products that have scents that irritate airways. Not good for asthma and allergies."
Výhody: "cookies were great"
Nevýhody: "we paid for two seats together (one aisle and one middle) an exit row with extra legroom from paris to LA. but when we got to Prague they had one of us in the middle seat in the exit row and the other in a completely different part of the plane, also a middle row. The folks in Prague couldn't fix this, they moved one ticket to a different exit row, not together, different part of the plane. In Paris, but ONLY after I located my receipt on my phone, they moved us to the seats we had paid for."
Výhody: "There were 4 of us flying from Atlanta, there was a great amount of leg room, tvs were nice, remote control for the tv fit into the seat, the way the plane was laid out, the 4 of us sat in a middle row, which meant no window seat (which my sister was disappointed), dinner options were great, wine was complementary"
Nevýhody: "My only problem was that there wasn't any air flow and until someone told them how hot they think it is, it was a very sweaty situation. I couldn't sleep because of how hot it was and I didn't think to tell the crew because I didn't know they would care."
Výhody: "Not much"
Nevýhody: "Ground service at check-in was very poor: Misinformation and failure to provide a level of service that other SkyMiles partners provide for Gold level traveler."
Výhody: "Although plane was full staff moved us through quickly"
Výhody: "The flight crew was excellent in accommodating the passengers. One specific flight attendant was very patient in dealing with a continuously demanding passenger by being helpful and firm at the same time; a difficult combination of skills."
Nevýhody: "The ground crew in CDG was very disappointing and unprofessional and very specifically in the luggage area. When I was told that my carry on luggage exceeded the allowed weight I argued that my luggage was weighed in Cairo and that it was less than the 12 Kg allowed weight. The Air France attendant then waved with annoyance to speak with her supervisor. When I approached her supervisor, who was speaking with another Air France employee, she looked annoyed and said just just to to booth #7 or 8 that handles excess luggage issues. My reaction is to avoid traveling through CDG in the future and I will focus on flying with Lufthansa."
Výhody: "I was too tired to stay awake so I slept most of the flight. The ground crew at the checking booth was kind enough to provide me with an aisle seat to accommodate my long legs, from which I suffer if I would sit in a middle seat."
Nevýhody: "Nothing that I can remember, again I was too tired to stay awake."
Travel info before going to airport. Like passenger locator form ready before airport
Výhody: "Tight and packed. With the pandemic still going. Children wear masks better and that is not properly enforced."
Nevýhody: "Nice flight cheap n cheerful"
Nevýhody: "Movie selection wasn't great"
Výhody: "Boarding and comfort"
Nevýhody: "Should be more food/drink selections Probably better to fly Jambo Jet as it has more on offer (even if I have to pay)"
Výhody: "The crew amazing"
Nevýhody: "I was traveling with a child and an infant. Would have been given a priority. We were in the queue waiting."
Výhody: "Lazy crew dont even provide water when needed. The cabin was extremely hot and the blowers dont work."
Nevýhody: "I’m really disappointed by Kenya airways, the flight was delayed for 4 hours, my luggage didn’t come along with. And the worst is i haven’t received it so far. I swear this is my last time to travel with Kenya airways, seriously I’m disappointed."
Výhody: "Comfortable seats and spacious leg room."
Nevýhody: "Good ride and smooth landing."
Výhody: "The crew is helpful."
Nevýhody: "The boarding system needs to be improved and be conducted in an orderly manner. Leaving on time seems to be impossible. Keeping time should be looked into."
Výhody: "Good approachable crew. Very professional. Aircraft very modern and internal atmosphere very organized. Everything where it’s meant to be."
Nevýhody: "Difficult when you’re tall to have better seating."
Výhody: "No delay."
Nevýhody: "The worst airline I’ve ever flown with! We missed our connection from Nairobi because they set off early and didn’t wait for us. The staff in all airports we rude (one swore at me!) they charged us obsense amounts for luggage we were under weight with all in all an awful experience. NEVER fly kenyan"
Výhody: "I didnt like anything for this trip - From Kinshasa to Nairobi via Lubumbashi not interesting just tired and borring"
Nevýhody: "First the direct flight from Kinshasa to Nairbi"
Nevýhody: "Avoid flight delays. We missed our connecting flight on Dubai because of delayed departure from Nairobi."
Výhody: "The crew was fantastic. The food was good as well."
Nevýhody: "The delay was painful."
Výhody: "Wow tj about a new airplane! I camt say enough about this flight it was spacious, enough entretainment to last the 4 hr flight no problem. Letrines galore!!"
Nevýhody: "The airline needs a way to make the boarding both more efficient and orginized. It felt as if i was boarding a mini bus in any of the small towns, i was for sure waiting for someone to show up with a goat pushing people out of their way"
Nevýhody: "Needs to improve a lot, so far one of the worst catering services ever faced."
Výhody: "Friendly crew and flight was punctual"
Nevýhody: "No inflight entertainment"
Výhody: "Boarding was on time. The flight attendant’s response to my call and request for a blanket...first she smiled as if my request was ridiculous but still went ahead to get me the blanket and we joked about it cause the cabin was getting too cold for me and if she hadn’t given me a blanket I would have caught a cold!"
Nevýhody: "Delay to take off, and spaying of the cabin with insecticide when passengers have boarded!"
Nevýhody: "My flights were changed a lot the week before my flight even though I had booked months ahead."
Nevýhody: "Timeliness of flights"
Výhody: "Great staff"
Nevýhody: "Didn’t get a blanket at night"
Výhody: "On schedule"
Nevýhody: "Food Sitting Staff - one of the crew members was particularly rude to another passenger on my row."
Výhody: "Clean plane, on-time departure"
Nevýhody: "On this flight the meal trays stayed on the tables for over an hour (after the meal was served), should have been collected faster"
Výhody: "On board movie selection is good, however could be a bit larger."
Výhody: "On board movie selection is good, however could be a bit larger."
Nevýhody: "Security services in Harare were awful, almost missed the flight because they were looking for a screw driver in my bag, which happened to be my ink pen... No apologies, nor help."
Výhody: "Comfortable seating"
Nevýhody: "Food was bad"
Výhody: "Service, crew"
Výhody: "Timeous and polite crew"
Nevýhody: "The food was mediocre and no choice for entertainment, common movie or 2 low quality music channels"
Výhody: "Nice configuration and good early boarding plus courteous staff"
Nevýhody: "Cabin was too hot and no headphones, gor the narrow movie selection"
Nevýhody: "No announcements made as to what gate # or boarding. We almost missed the flight because of the lack of information. Airport staff were as equally confused. Entertainment did not work at all."
Nevýhody: "Late take off, no concern for transfer at Nairobi - consequently we nearly missed our connection to London and our luggage did not!"
Výhody: "Pilot updating passengers on the geographical features along the route and keeping them informed at all times together with client oriented crew."
Výhody: "The crew were nice. And the plane got me to London"
Nevýhody: "As with the outbound flight the my screen didn't work. Seats were not particularly comfortable. Food was tolerable. Bag was not transferred from my Arusha flight but I guess that is not Kenya Airways fault."
Výhody: "- Short flight - Clean flight"
Nevýhody: "- Food minimal in size and quality - Little manners staff"
Nevýhody: "Lack of drink options, no diet cola?! Poor entertainment options"
Nevýhody: "We only had 30 minutes to catch this connecting flight due to our incredibly delayed PrecisionAir flight. We got to the service desk to get our boarding passes and there was only one person to service a multitude of people. Of course they knew that a flight was coming in, why there was only one personnel is still a mystery to me. The person who served us, Victor K., was probably the least helpful customer service personnel I've come across. He was very slow, considering that he knows there's a lot of us trying to get to our next flight. We ended up missing our connecting flight. And for some reason, the plane left earlier than the time it was supposed to leave. Another mystery to me. Shouldn't their system have told them that there were a few passengers on the previous flight that was supposed to board this connecting flight?! They did give us a free hotel for the night, or so they call a hotel. The food served was just horrendous. They just served whatever is enough to be considered "food". I will never fly with Kenya airways ever again. They are so unreliable, irresponsible, and have very little regard to customer service."
Výhody: "Flight management was okay from Mombasa up to landing in Nairobi"
Nevýhody: "Plane could not park at the domestic arrival, yet at the international slot we had to wait over 15 Minutes without communication by crew. Captain only announced when parking slot became available. It took long to get baggage delivered to domestic side and when baggage arrived some including mine were wet with stinking liquid in spite of no rain around airport. at the end Passengers on a later flight made it smoothly out and eventually lost 45 minutes since landing and dirty baggage."
Výhody: "I was surprised at how good the food was. Really surprised to run into someone I knew from a previous trip to Kenya. She was assisting a handicapped person, so don't know if she worked for Kenya Airways or the airport. Unfortunately, there was no time to talk."
Výhody: "It was a great flight except for food"
Nevýhody: "Choice of dish - fish ( was like rubber) or beef"
Výhody: "Full flat bed Big windows New plane"
Nevýhody: "10h delay very basic food (especially for business class) Basic service level No side treat"
Výhody: "My flight was delayed for 7 of hours. However, the airline communicated prior to departure and also provided us with hotel voucher. I missed my connecting flight to Francis town hence Kenya Airways provided me with a voucher to a hotel in Gaborone and I was able to travel the next day. I am grateful for the efficient communication and services provided by KQ."
Výhody: "The flight was not delayed."