Our experience was terrible. Much of our itinerary was missing when we tried to reconfirm or when we arrived at the airport, even though the Kenya Airways App had us listed. By the time, it was sorted out, our flight from Livingstone to Nairobi was full. To meet our commitments (and get home), we had to find ground transport to Lusaka, purchase a one-way ticket for each of us to Nairobi, book an extra hotel night in both Lusaka and Nairobi, plus the cost of extra meals. For the 2 of us, we incurred over $1500 in extra expense. I filed a concern with the airline October 19, received a incident report number, but have not heard back as of November 2. It was a challenging and disappointing experience.
Nevýhody: "Movie selection wasn't great"
Výhody: "Boarding and comfort"
Nevýhody: "Should be more food/drink selections Probably better to fly Jambo Jet as it has more on offer (even if I have to pay)"
Výhody: "The crew amazing"
Nevýhody: "I was traveling with a child and an infant. Would have been given a priority. We were in the queue waiting."
Výhody: "Lazy crew dont even provide water when needed. The cabin was extremely hot and the blowers dont work."
Nevýhody: "I’m really disappointed by Kenya airways, the flight was delayed for 4 hours, my luggage didn’t come along with. And the worst is i haven’t received it so far. I swear this is my last time to travel with Kenya airways, seriously I’m disappointed."
Výhody: "Comfortable seats and spacious leg room."
Nevýhody: "Good ride and smooth landing."
Výhody: "The crew is helpful."
Nevýhody: "The boarding system needs to be improved and be conducted in an orderly manner. Leaving on time seems to be impossible. Keeping time should be looked into."
Výhody: "Good approachable crew. Very professional. Aircraft very modern and internal atmosphere very organized. Everything where it’s meant to be."
Nevýhody: "Difficult when you’re tall to have better seating."
Výhody: "No delay."
Nevýhody: "The worst airline I’ve ever flown with! We missed our connection from Nairobi because they set off early and didn’t wait for us. The staff in all airports we rude (one swore at me!) they charged us obsense amounts for luggage we were under weight with all in all an awful experience. NEVER fly kenyan"
Výhody: "I didnt like anything for this trip - From Kinshasa to Nairobi via Lubumbashi not interesting just tired and borring"
Nevýhody: "First the direct flight from Kinshasa to Nairbi"
Nevýhody: "Avoid flight delays. We missed our connecting flight on Dubai because of delayed departure from Nairobi."
Výhody: "The crew was fantastic. The food was good as well."
Nevýhody: "The delay was painful."
Výhody: "Wow tj about a new airplane! I camt say enough about this flight it was spacious, enough entretainment to last the 4 hr flight no problem. Letrines galore!!"
Nevýhody: "The airline needs a way to make the boarding both more efficient and orginized. It felt as if i was boarding a mini bus in any of the small towns, i was for sure waiting for someone to show up with a goat pushing people out of their way"
Nevýhody: "Needs to improve a lot, so far one of the worst catering services ever faced."
Výhody: "Friendly crew and flight was punctual"
Nevýhody: "No inflight entertainment"
Výhody: "Boarding was on time. The flight attendant’s response to my call and request for a blanket...first she smiled as if my request was ridiculous but still went ahead to get me the blanket and we joked about it cause the cabin was getting too cold for me and if she hadn’t given me a blanket I would have caught a cold!"
Nevýhody: "Delay to take off, and spaying of the cabin with insecticide when passengers have boarded!"
Nevýhody: "My flights were changed a lot the week before my flight even though I had booked months ahead."
Nevýhody: "Timeliness of flights"
Výhody: "Great staff"
Nevýhody: "Didn’t get a blanket at night"
Výhody: "On schedule"
Nevýhody: "Food Sitting Staff - one of the crew members was particularly rude to another passenger on my row."
Výhody: "Clean plane, on-time departure"
Nevýhody: "On this flight the meal trays stayed on the tables for over an hour (after the meal was served), should have been collected faster"
Výhody: "On board movie selection is good, however could be a bit larger."
Výhody: "On board movie selection is good, however could be a bit larger."
Nevýhody: "Security services in Harare were awful, almost missed the flight because they were looking for a screw driver in my bag, which happened to be my ink pen... No apologies, nor help."
Výhody: "Service, crew"
Výhody: "Timeous and polite crew"
Nevýhody: "The food was mediocre and no choice for entertainment, common movie or 2 low quality music channels"
Výhody: "Nice configuration and good early boarding plus courteous staff"
Nevýhody: "Cabin was too hot and no headphones, gor the narrow movie selection"
Výhody: "Friendly crew, modern plane, good seats"
Nevýhody: "No announcements made as to what gate # or boarding. We almost missed the flight because of the lack of information. Airport staff were as equally confused. Entertainment did not work at all."
Nevýhody: "Late take off, no concern for transfer at Nairobi - consequently we nearly missed our connection to London and our luggage did not!"
Výhody: "Pilot updating passengers on the geographical features along the route and keeping them informed at all times together with client oriented crew."
Výhody: "The crew were nice. And the plane got me to London"
Nevýhody: "As with the outbound flight the my screen didn't work. Seats were not particularly comfortable. Food was tolerable. Bag was not transferred from my Arusha flight but I guess that is not Kenya Airways fault."
Výhody: "- Short flight - Clean flight"
Nevýhody: "- Food minimal in size and quality - Little manners staff"
Nevýhody: "Lack of drink options, no diet cola?! Poor entertainment options"
Nevýhody: "We only had 30 minutes to catch this connecting flight due to our incredibly delayed PrecisionAir flight. We got to the service desk to get our boarding passes and there was only one person to service a multitude of people. Of course they knew that a flight was coming in, why there was only one personnel is still a mystery to me. The person who served us, Victor K., was probably the least helpful customer service personnel I've come across. He was very slow, considering that he knows there's a lot of us trying to get to our next flight. We ended up missing our connecting flight. And for some reason, the plane left earlier than the time it was supposed to leave. Another mystery to me. Shouldn't their system have told them that there were a few passengers on the previous flight that was supposed to board this connecting flight?! They did give us a free hotel for the night, or so they call a hotel. The food served was just horrendous. They just served whatever is enough to be considered "food". I will never fly with Kenya airways ever again. They are so unreliable, irresponsible, and have very little regard to customer service."
Výhody: "Flight management was okay from Mombasa up to landing in Nairobi"
Nevýhody: "Plane could not park at the domestic arrival, yet at the international slot we had to wait over 15 Minutes without communication by crew. Captain only announced when parking slot became available. It took long to get baggage delivered to domestic side and when baggage arrived some including mine were wet with stinking liquid in spite of no rain around airport. at the end Passengers on a later flight made it smoothly out and eventually lost 45 minutes since landing and dirty baggage."
Výhody: "I was surprised at how good the food was. Really surprised to run into someone I knew from a previous trip to Kenya. She was assisting a handicapped person, so don't know if she worked for Kenya Airways or the airport. Unfortunately, there was no time to talk."
Výhody: "It was a great flight except for food"
Nevýhody: "Choice of dish - fish ( was like rubber) or beef"
Výhody: "Full flat bed Big windows New plane"
Nevýhody: "10h delay very basic food (especially for business class) Basic service level No side treat"
Výhody: "My flight was delayed for 7 of hours. However, the airline communicated prior to departure and also provided us with hotel voucher. I missed my connecting flight to Francis town hence Kenya Airways provided me with a voucher to a hotel in Gaborone and I was able to travel the next day. I am grateful for the efficient communication and services provided by KQ."
Výhody: "The flight was not delayed."
Výhody: "on board crew members were pleasant and efficient."
Nevýhody: "rude and dismissive ground crew. delayed flight. and when we got to Nairobi we discovered that several items had been stolennout of our checked luggage."
Výhody: "The service was great. From the time I boarded I was treated very well. The staff was friendly and it made traveling an ease."
Výhody: "New aircraft and all crews friendly full of service mind"
Výhody: "Great crew, Food."
Nevýhody: "Reduce baggage charges."
Nevýhody: "1 hr delay in departure from Lusaka. Plastic cutlery was difficult to eat with. More frequent water/drinks during the flight (or water bottles instead of little cups) would have been appreciated. Movie options were not as great as other airlines."
Nevýhody: "Chicken was undercooked. No power outlets."
Výhody: "Airrbus A350 confort"
Nevýhody: "Crew professionalism and food to be improved"
Nevýhody: "The delay time was too much for no proper reason"
Výhody: "The crew were very welcoming, helpful and charm, makes you feel easy"
Nevýhody: "General interior cleanliness"
Výhody: "flight was on time"
Nevýhody: "Felt a bit like cattle because boarding was in a tight space and there was a lot of confusion as to who should stand where. Not sure why there were different zones for boarding because they didn't matter."
Výhody: "I love the entertainment and frequent availability of food and drinks"
Nevýhody: "The seats are too squished together. I was stuck next to a fat woman who kept shutting off my movies by hitting the controls of my arm chair"
Výhody: "The crew was okay, though a little bit occupied and thus ignoring some of the customers' requests. The seats are comfortable and spacious with enough leg room"
Nevýhody: "The food could have been better. Honestly much better"
Nevýhody: "The most unprofessional ground staff I have met coupled with the most disorganised airport"
Výhody: "the flight"
Nevýhody: "extra charge , unable to book meal"
Nevýhody: "The landing was terrible and quite dangerous. It was a lopsided and the plane was about to tip forward when we hit the ground. I was quite disturbed on arrival. I’m glad to say the we were lucky that webdid not have an unfortunate incident."
Výhody: "I have only flown one better airline.....Emirates. The crew service was unbelievable. Wonderful experience. I have a new primary international travel carrier!"
Výhody: "Overall it was good flying experience. They upgraded me to an exit row for free when I checked in and asked, which was nice. We had a blanket, pillow, and toothbrush kit on our seats. They fed us and had in flight entertainment. This was a 10 hour flight, so its so important to get these types of amenities. I flew a different airline to my destination, and they didn't feed us at all! It was terrible! Ethiopian was much better!"
Nevýhody: "The food wasn't very good (but most airline food isn't), the flight attendants didn't seem to be working much of the flight, just hanging out with each other (I was seated near them), and I really wish there was more room to get up, move around, and stand. On a 10 hour flight you can't sit the whole time. Wish the seats were a little wider, especially for such long flights."
Nevýhody: "The crew kept on supplying 3 passengers with beer and wine, who obviously had too much to drink already and were obnoxiously loud and disturbing the flight."
Nevýhody: "Checking in was poor. The booking didn't reflect in jhb or in two Aviv. Special meal was requested and not provided."
Nevýhody: "The plane from Entebbe to Addis Ababa was very old with tight seating."
Nevýhody: "Besides that the flight was 4 hours delayed and the staff gave different information then the screen, customer service was non existant. There seems to be no structure or system. Gate change was not announced. Staff was not clear or direct about status of the flight. I have had several flights with EA and most have been completely disappointing and frustrating. Forget trying to call anyone, it took me 4 days of non stop calls to connect with someone to change my flight date. Then once connected the credit card system was apparently down and they could not charge my fee. I had to contact the US office while I was in Africa in order to get anything done, ridiculous. They over charged me and would not honor the fees that were quoted on the phone and via email but the head office. Dishonest and no concern for the inconvenience to their customers. This airline would be the last choice, highly not recommended."
Výhody: "ET's on board crew is excellent. The food is great."
Výhody: "We were told by United that Ethiopian Airlines does not allow more than 2 checked bags per customer, but that is absolutely not the case. We ended up driving to LA and found that Ethiopian accepts as many bags as we will pay for."
Výhody: "Awesome crew"
Nevýhody: "No electrical plugs"
Výhody: "Crew was amazing"
Výhody: "Like the online check in and quick bag drop at the aiport"
Nevýhody: "Food could have been much better with less processed foods"
Výhody: "Plane size, entertainment options and food were all great. Lots of free drinks available and we got plenty of wine. Blankets and pillows were great also."
Nevýhody: "Great service. Plane took off a few minutes late but nothing major."
Výhody: "I like the entertainment,but the quality is not quite good in Amharic part."
Nevýhody: "The food is very bad."
Výhody: "Crew and service"
Nevýhody: "On board entertainment was not up to date. Old movies. Little choice."
Výhody: "Absolutely nothing. The plane was hot, stuffy and very uncomfortable. The food was terrible and the staff was rude."
Nevýhody: "The staff, the food, the entertainment, the cabin being extremely hot, the plane being so incredibly old!!"
Výhody: "Everything was great. The seats were comfortable. The crew was awesome! They provided us singular care and 10 hours flights did not seem too long! Entertainment was outstanding."
Výhody: "Changing my flight at office in Lalibela, agent was very friendly and helpful"
Nevýhody: "Flight was delayed for over one hour and NO explanation was given.. nothing, passengers kept approaching the gate, No one would give them an explanation as to why flight is delayed, when it was departing, nothing , we just sat and waited No communication at all"
Výhody: "Their flight attendants care about people, and overall it's a great airline, except for food."
Nevýhody: "Ethiopian Airlines consistently has sub-quality food."
Výhody: "Excellent friendly service on both legs of journey. CC were easily the highlight. Meals in economy were mucccch better than in business class which is mind boggling. They've got to get this element right. My biz meals looked like it was just dumped on my plate pretty embarrassing. Onboard entertainment could also be improved ...."
Výhody: "Flying direct from LA to Europe is a challenge. My other flight got cancelled the day of from another airline but i found this flight 12 hours later direct to Ireland for very cheap. Nice staff and amenities. Socks headphones and plenty of LEG ROOM in economy class. Would fly again"
Výhody: "It is ok the flight"
Nevýhody: "No comment"
Výhody: "The flight was ok, left late but didn't impact our arrival time."
Nevýhody: "Tray table was very dirty, restroom not cleaned or refilled, generally unkempt."
Výhody: "The staff on Ethiopian airlines is great. Food was palatable."
Nevýhody: "Boarding from the front and back of the plane is a terrible idea, especially when the gate agents allow most of the aircraft to board at the same time. Also, on flights longer than three hours, they should use a plane with more entertainment (bigger plane). It was cramped and uncomfortable both legs."
Výhody: "Entertainment options were good and they fed you several times"
Nevýhody: "-changed flight schedule several times after booking ticket -3/4 segments were delayed causing me to miss connections - staff unaware of procedures -several mechanical problems with plane -still do not have bags after 7 days -no compensation provided for inconvenience -poor customer service"
Výhody: "Flight crew were very nice and helpful. Plenty of room for carry on baggage."
Nevýhody: "Veg food selections were very limited. A breakfast without meat choice would have been better than yet another rice dish. Some of the more recent movies started in the middle or near through end. Tried to rewind and restart but neither worked The toilet paper was not refilled at the stopover in Dublin and we ran out before LA!"
Nevýhody: "The food is terrible."
Výhody: "The best flight ever and the crew is super cool"
Nevýhody: "Comfort level and food."
Výhody: "Clean plane, prompt departure and warm meals"
Nevýhody: "Rowdy chech in and boarding process"
Výhody: "Dreamliner was awesome"
Nevýhody: "Horrible food selection, needs improvement"
Výhody: "No delays The food on board was good. The drinks were fine My luggage was safe"
Nevýhody: "The basement waiting area at the Addis Ababa airport was very cold and the toilets were dirty and smelly as well The crew were unfriendly and unreasonable the time of alighting"
Výhody: "Good customer service on time flight"
Výhody: "EVERY THING WAS ON TIME"
Nevýhody: "FOOD NOT GOOD"