Uncomfortable seats, unfriendly crew, going up and down stairs, taking buses, all with hang luggage, not a nice experience, even flying business.
Loved just 2 seats per aisle in our flight and very comfortable seats
Great crew. Friendly and attentive!
Výhody: "Amazing crew"
Nevýhody: "Food was ok. Seat was crowded. Everything else was excellent."
Výhody: "Average friendliness of crew, paying for extra leg room seat is a must"
Nevýhody: "Food with a taste, rather than dull"
Výhody: "Crew was awesome, seat spacing comfort not so much."
Nevýhody: "Need to have seat upright to use trays to eat on flight"
Nevýhody: "It was over an hour late with little information about why. The gate wasn't shared until the last minute. Boarding was awful and confusing. We were stuck sitting at the gate for a long time with no air and the crew didn't deserve the last ten rows any water. The luggage also took forever to get onto the belt. Overall bad"
Výhody: "The price."
Nevýhody: "Starters, main course, etc where very odd combination of flavors and therefore not at all appealing. Don't provide beverage service in Business outside of meal times. Seats good but space is restricted. Feel closed in."
Výhody: "Correct timetabling and on time schedule Decent crew with high standard service wish you more success and further upgrade in your status to be as you deserve one of the best airline globally..!"
Nevýhody: "Correct timetabling and on time schedule Decent crew with high standard service wish you more success and further upgrade in your status to be as you deserve one of the best airline globally..!"
Výhody: "Crew was very good. Seats were spacious. Plenty of entertainment."
Nevýhody: "More frequent snacks."
Výhody: "Only the on board crew lived up to Tap's normal standard"
Nevýhody: "Boarding chaotic in Copenhagen. Food very poor this time"
Výhody: "Not much"
Nevýhody: "The offered an upgrade to bid on. I did and was rewarded one for the 4 of us. It turned out that the seats were exactly like every other seat on the plane in size. They did provide free drinks and a well used towel. When you ask to be paid for an upgrade you should be clear what that really is."
Výhody: "The crew was really good and attentive"
Nevýhody: "The boarding was a little chaotic"
Nevýhody: "Avoid Lisbon airport and TAP Air Portugal at all costs. A 1 hour connection at the inefficient Lisbon airport resulted in a 9HOUR DELAY. MISERABLE. Air Portugal didn’t allow adequate connection time."
Nevýhody: "Proceso para comprar maletas desde que uno compra el pasaje, no me permitió por internet y pague demasiado en él aeropuerto"
Nevýhody: "The flight was late. They lost my luggage! No time to take the food. Very bad experience"
Výhody: "Flight on time"
Nevýhody: "No gluten free meal available"
Výhody: "The crew was nice in the cabin."
Nevýhody: "The Check in people were insanely rude. They made me pay 50 Euro for my carryon. The size was fine but it weighed more than 7 kilo. There was no problem outbound and plenty of people had bigger carryons"
Výhody: "airlines could have mentioned that the second leg would require going thru security again and would take a very long time and that I should do this immediately after disembarking even though a gate had not yet been assigned. As A consequence of an intensive interview process before boarding the international leg of the trip (initially only two reps processing everyone on the plane for a few minutes each) the plane left the gate late. It also lost another 15 -20 minutes in flight making it 30 minutes late and I missed my connection in Miami necessitating me to spend a night in a motel and finish my flight the next day."
Nevýhody: "Had the crew enabled me to be first off the plane I would have made the connection but I lost an additional 20-25 minutes being seated in the rear of the plane"
Výhody: "Flight crew were nice plane arrived safely"
Nevýhody: "They nickel and dime you. I paid for extra leg room and then on way over made me pay to check bag (which was supposed to be free) and way back switched planes so never got extra room and had to pay for bag as well and now have to fight for my money back. I don’t like the feeling of having to always pay. If you want people to not carry on so much stop charging (especially on international flights) to check bags."
Výhody: "I loved how the entertainment was complimentary and there was a wide selection of movies, TV shows and music. I’m used to having one or maybe two movies to choose from but TAP has an entire movie library on the back of each seat. I watched 3 new releases on my 7.5 hour flight. The food was also tasty and I technically had two meals. Great job, TAP!"
Nevýhody: "The only thing that could be improved is the boarding process in the Lisbon airport. The boarding time for the flight was one hour before takeoff and the gate area was too small to hold the total number of people taking the flight. We also didn’t board until 30 min before the flight so passengers were waiting in one big crowd because it was impossible to find a seat or to even form clear lines for boarding."
Výhody: "Cancelled flight. Charged for bags even though we prepaid for them."
Výhody: "On time flight, food served was decent, and flight crew was pleasant."
Nevýhody: "Nothing, great flight."
Výhody: "Clean, modern plane - tightly-packed but comfortable seats. Note: if you travel with a bag with wheels it will be weighed at the gate and those over 8kg will be checked. If you have a heavy bag without wheels, it gets no scrutiny."
Nevýhody: "Odd they didn’t have a terminal gate on their home airport - we were bused from a distant spot on the tarmac to the terminal."
Nevýhody: "We were never prompted to pay for our check in baggage at the time of purchase and so when we showed up we were forced to pay 85 euros for one checked bag for an international flight on top of a ticket that already cost more than $250. The luggage restrictions were never shown previously. Will never fly TAP Portugal again."
Výhody: "Flight was only 15 minutes late"
Nevýhody: "Food and drink (esp. non-alcoholic) is terrible. Not offering a vegetarian option - even on short haul - is ridiculous in the 21st century."
Výhody: "Professional and courteous crew from check in the disembarking. Excellent on board food."
Nevýhody: "Entertainment system was wonky throughout most of the seven hour flight."
Výhody: "Staff courteous compared to our previous TAP FLIGHT"
Výhody: "Excellent Service - pleasant flight - comfortable seats"
Nevýhody: "Poor entertainment system"
Výhody: "Great friendly service. Very clean and organized crew. Nice plane, great flight crew. Comfortable seats. Free ear pieces and drinks for international flights."
Výhody: "First class accommodation was great! We had about a 3-hour flight and would have appreciated a blanket, pillow and a headset."
Nevýhody: "I didn't like that first class was checked in first at the counter. But everyone rode on the same bus and disembarked at the same time so first class didn't really board the plane first. Some of the TAP counter employees were very unhelpful & actually dismissive. We had gate 19 and there was no sign of activity when it was time to board. When asked some counter employees, they couldn't care less. You should post something at the gate assigned about a gate change or delay. A lot of passengers were confused and uninformed."
Výhody: "The hotel and accommodation were prepared, as we delay the connection flight to Miami because of the bad weather. BUT NOBODY GAVE US A CALMING INFORMATION ABOUT THAT 3 HOURS LONG TIME. WE WERE FORCED REMAIN IN THE CABIN 70 MINUTES AFTER LANDING!!!"
Nevýhody: "The charged an extra cost for normal luggages, however it was free while booking. Istvan Sas U3MNSD and Iren SasneHarazin U4812T PLEASE GIVE OUR MONEY BACK! OTHERWISE WE CLAIM FOR COMPENSATION BY LAW."
Výhody: "Clean plane"
Nevýhody: "Chairs not reclinable in "green" section. What is this, a caste system?!?"
Výhody: "business class was great seat comfortable the lounge was very nice"
Nevýhody: "Food on plane ok wish had more choices"
Výhody: "Easy mobile check in process,"
Výhody: "The flight was uneventful."
Nevýhody: "The food was edible. The entertainment display was old. Not much leg room."
Výhody: "Good movie selection. Kind staff."
Nevýhody: "Attendants did not check on us for about four hours, and it was not a red-eye. So, a snack or drink would have been noce."
Výhody: "They were in such a bad mood!"
Nevýhody: "The captain had fasten seatbelt on because of turbulence. As soon as it came off the crew insisted on doing the service instead of waiting for desperate people to use the restroom. They made everyone sit back down so they could serve sandwiches and drinks. There was plenty of time and they should have waited. The only time the crew smiled was when the flight was over"
Výhody: "Not much"
Nevýhody: "no service. No drinks even in 1st class. No food. No snacks. No nothing."
Výhody: "The employees were very friendly."
Nevýhody: "The food service was cancelled due to being short a flight attendant. We were initially advised that the food had not made it to the aircraft. Afterwards we saw the crew eating while we were left with no food or drink service. We then discovered that since they were short one crew member the crew would not serve food or drinks for "safety concerns". It turns out they could have served but preferred to adhere to their union under the guise of passenger safety and remain seated the entire flight doing crossword puzzles and the like which definitely made me feel much safer."
Nevýhody: "First flight was delayed by just a half an hour and we arrived in Portugal. We had a connecting flight to AMS with also TAP and had a two hour window to make the next flight with the same company (TAP). We were in line for passport and then security and talked to several TAP employees and they said we would be have time and wouldn't have a problem catching the second flight. Well, we got through the lines with 30 min before our next flight and they wouldn't let us on. Customer service and organization of the airline is really poor. The aircraft had minimal room and no entertainment. We got on our next flight five hours later and all they gave us was a $10 food voucher. So poorly managed."
Nevýhody: "The sizing device is much smaller than it needs to be for carry on roller bags. My bag was forced to be checked by the ground crew on this Tap flight. My bag is a normal sized carry on bag that has always fit on all flights. There was plenty of space on the aircraft for it. The ground crew also let others on with larger bags so they dont even apply their policy in a consistent manner. I will do my best to avoid TAP from now on."
Výhody: "Very comfortable flight."
Výhody: "Very pleasant flight."
Výhody: "Low cost"
Nevýhody: "Kept switching gates"
Výhody: "Staff couldn't have been more courteous."
Nevýhody: "Little confusing at the gate but mainly due to poor PA system not the staff. Happens a lot at airports in my experience"
Výhody: "very pleasant experience flying TAP. Baggage check was free, and for our international flight we had a top notch entertainment system in seat. Would definitely fly again!"
Výhody: "Both meals very nice. Crew members pleasant"
Nevýhody: "Food served a bit late"
Výhody: "I gave up fighting with you and TAP to recover this error that was made a moment after I booked thinking it was to Brussels. I will think twice before ever giving Kayak or tap my business and blog you both to Facebook."
Nevýhody: "The fact that it is impossible to speak to a human to correct this mistake"
Nevýhody: "Leg room too small."
Výhody: "Efficient. On time."
Nevýhody: "Water, courtesy of the airline. More space, of course."
Výhody: "One of the crew member was really rude, she made a mistake went off on me and didn’t even apologize, she act like nothing happened, I tried reaching out to the airline and they never got back to me"
Nevýhody: "Smelled badly of fuel"
Výhody: "The crew seemed very nice."
Nevýhody: "The flight could have been on time."
Výhody: "Boarding was smooth and everything was on time"
Nevýhody: "Check in was not available and had to fly standby despite having reservation."
Nevýhody: "Air conditioning at the gate"
Výhody: "Flight attendants seemed nice."
Nevýhody: "Over three hour delay for mechanical issues! Also, check in was a big pain. Bought tickets through vayama. Not recommended."
Výhody: "Quick flight"
Nevýhody: "Had to exist and renter via departure and go through security again because there was no direct transfer, it was horrible having to go through security again."
Výhody: "Professional smiley crew"
Výhody: "Empty plane so I could switch to exit row. The other rows do not have enough room for someone 186cm tall"
Nevýhody: "For the price it's OK, its a low budget airline."
Nevýhody: "Leg room. Better maintenance of plane. Timekeeping."
Nevýhody: "Offering water to passengers. Vueling intends to charge even for water!!!!!????? Outrageous"
Výhody: "They made up for lost time"
Nevýhody: "Some turbulence and lack of communication between the crew and everyone else"
Výhody: "Straight check in and boarding process. Even the flight was delayed we arrived on time"
Nevýhody: "No food offered for free. No even water offered"
Výhody: "Everything is good"
Nevýhody: "We had to wait for someone... Couldn't leave with out them. Departed an hour late."
Nevýhody: "Delayed over an hour and caused me to miss my connecting flight home."
Výhody: "Our flight was slated for 3:35pm departure. But hours before the flight, the guessing game started as to how delayed and for what reason the flight was delayed. We ended up leaving 4 hours later and with one feeble apology from the captain..."
Nevýhody: "Absolutely nothing. A meager €8 voucher that didn't even cover a meal and a poorly informed gate agent that couldn't provide any information because the head office wouldn't provide any information. To top it all off, the lie as to why the flight was delayed was not maintained by either ground staff nor the crew. Unbelievable"
Nevýhody: "Plane late Check in late What a joke first time flying with this joke company"
Výhody: "The plane was clean and comfortable"
Nevýhody: "My flight was approximately five hours delayed and I received no communications from the airline other than changing updates to departure time ranging from two hours to twenty minutes to five hours of delay. Airport staff offered no condolences or compensation."
Výhody: "Great crew fromFCO to AGP. The head cabin attendant was amazing and very friendly and professional."
Výhody: "Crew was nice and welcoming"
Nevýhody: "Plane took off an hr later, not many vegetarian or vegan meals to choose from, my legs didn’t fit in my seating area..."
Nevýhody: "Referral to Vuelungs site by BA for check in. Slow and difficult process to retrieve boarding pass."
Výhody: "Boarding was efficient"
Nevýhody: "Flights usually delayed Cabin crew are rude specially Lucia who was on the Vueling 08:55 flight from Bilbao to Barcelona on 21/04/2018"
Nevýhody: "Los asientos"
Nevýhody: "No space between rows, tiny seats. Even on a short flight the very limited space was exceedingly uncomfortable"
Výhody: "nice enough plane. clean, full. pleasant crew."
Nevýhody: "two hours late, because of earlier weather, there was never an acknowledgement or apology until a recorded announcement at the end of the fkight. after changing departure gates (again no sorry) the boarding was chaos, led by silly giggling wonen who had no decorum and no sense of safety. then a 45 minute wait onboard, no explanation. food for sale looks terrible. bumpy (not their fault) it all might have been far more humanely done."
Výhody: "Muy bueno y tranquilo el viaje"
Výhody: "Comfort and friendliness of crew"
Nevýhody: "Everyone told to board at the same time but they no one being boarded for over 30 mins. So left just standing in a long line for ages. Why tell us to board before you’re ready to board anyone? And why all at the same time and not groups of rows?"
Nevýhody: "Late a full hour leaving Florence, so late into London."
Výhody: "Great cabin crew"
Nevýhody: "We were left waiting without any information regarding he delay, how long it’d be, nothing!"
Nevýhody: "My luggage was taken from me and put in inside of the plane. Your staff told me that I can collect it in Rome coming out of the plane. Instead I had to go outside and collect it despite I had connecting flight which I've missed because of this!!!"
Nevýhody: "It was late and no one told us anything... until we were close to landing that's when the pilot told us why they were late one hour at the gate! unacceptable!"
Výhody: "Friendly, pleasant and helpful staff on board"
Nevýhody: "The delayed boarding of the flight due to the delayed arrival of our aircraft into Dublin. The 15 Minutes of silence and not knowing what was going on, or whether we were or weren’t going to eventually be landing in Barcelona or diverted elsewhere, after the aircraft had suddenly climbed very steeply away from Barcelona as we were almost about to land on the first approach to BCN."
Výhody: "The crew was nice and polite."
Nevýhody: "The people at the check in desk were not friendly"
Výhody: "The seats were okay"
Nevýhody: "Boarding took forever."
Nevýhody: "Very late"
Výhody: "We got to our destination smoothly and a few mins early."
Nevýhody: "The seats and space on the plane were extremely small, there was no space to breath or sit. The seats did not recline back. There were no complementary drinks. The shuttle to the flight had way too many people. We had to print our boarding passes before checking in or we would be charged 15 Euros."
Výhody: "The fly was delayed 45min. The spaces between seats are to small I ask for a soft bread sandwich and the staff tell me is assigned for another customer and i need to choose another one Overall was ok"
Nevýhody: "No leg room! Especially in row 9 because seats moved forward to make rooom for row 10. Not Fair!!!!"
Výhody: "The crew was was and efficient"
Nevýhody: "They didn't assign my husband and I seats together. There was a delay of over 30 minutes."
Výhody: "Main door closed 10 minutes early; fast luggage retrieval in Prague"