Economy class clean, business not so much!
Nevýhody: "Better kits for kids to keep them busy longer. The one that was provided kept my kid busy for about an hour or so in a 12hr flight."
Nevýhody: "flight left very late. couldnt make up time on the way. had to struggle to make it to the connection."
Nevýhody: "The seats were so uncomfortable , the leg space was too small ."
Výhody: "entertainment options"
Nevýhody: "They ran out of chicken for the back part of the plane so we all had salmon"
Výhody: "Dinner portions were too small."
Výhody: "For a 15 hour flight the crew made it comfortable"
Nevýhody: "The restrooms were non functional by the end of the flight"
Výhody: "Very responsive and friendly crew"
Nevýhody: "Would like to see more vegetarian options"
Výhody: "Our first two times on EMIRATES airline. 15+ hours going East and then back home. An absolute joy compared to our tired traditional USA choices. Hopefully UNITED and AMERICAN can somehow update."
Nevýhody: "All good even on a full 400 passenger flight!!"
Výhody: "good flight"
Nevýhody: "Woke me up for breakfast"
Výhody: "Extremely courteous personnel at airprot IMECABLE service on board Plane brand new"
Nevýhody: "That I had top travel to FLL ibnstead of Miami"
Výhody: "The Crew on Emirates are just the best in the industry"
Nevýhody: "paid extra for legroom but the legroom seats have a big disadvantage of no place to put things you need on a long flight."
Výhody: "Dinner meal. Seats"
Nevýhody: "Bed, breakfast"
Výhody: "Good service, great crew, comfortable seat and pitch."
Nevýhody: "The food was mediocre compared to usual standards."
Výhody: "Crew was friendly, food was good and entertainment great. Space between front row seats in economy class was good."
Nevýhody: "all good."
Výhody: "My third time with Emirates. This time on an Airbus A380 from Prague to Dubai. Simply put, wow! Everything about this aircraft and flight was outstanding, from the aircraft itself, to the crew to the in flight service and the comfort of the seat,"
Nevýhody: "Can't think of anything. Really."
Nevýhody: "Not able to select seats during online checkin free of cost."
Nevýhody: "Flight from Chennai was delayed. So had a mad rush to catch the connecting flight to Seattle"
Výhody: "Everything was well done! Great customer service."
Výhody: "Exceptional attention to details of client comfort."
Nevýhody: "No faults."
Výhody: "The staff were pleasant and the food was passable"
Nevýhody: "The number of children screaming and running up and down the aisles was ridiculous. Since parents can’t be trusted to stop their darlings from raising hell, the flight attendants need to. The poor old guy next to me looked like he might die from exhaustion after this long-haul hell. In other news, rushing us into the bus and then leaving us standing there for 30 minutes is not my idea of a good start to the journey."
Výhody: "A380 economy cabin, excellent legroom for a 6"2 bloke like me. Seat was wide enough too. Really good food and a cracking entertainment system. Happily fly them again."
Výhody: "Every thing about Emirates was first class Including the CREW!!"
Nevýhody: "It was a bit too cold but it did get better afterwards"
Výhody: "Crew were friendly"
Nevýhody: "Why are Emirates business Class seats on 777 so weirdly configured - you have to be a stick insect to squeeze out of bulkhead row 8 window seats because of hideous mock walnut trunk slung between the seats to house aisle TV screen."
Nevýhody: "I had a 14 hours layover in Dubai. I had called Emirates before booking this flight and they said they would issue a hotel and meals vouchers. Due to a mistake by an Emirates agents who was processing the visa application in Dubai, it was denied and an immigration head officer came and appologized to me and spoke to her. Emirates did not compensate me at all. They could have granted Emirates lounge access, meals, or simply book me a room at the airport hotel. I ended up sleeping for 14 hours on a chair due to their employee's fault"
Nevýhody: "During flight from San Fransico to Delhi,flight was to changed at Dubai for Delhi.There was no information on board as new the "gate no" at Dubai for Delhi."
Výhody: "It was ok, average."
Nevýhody: "The reclining function of my seat was broken, smaller seats and too high air conditioning."
Výhody: "THE ICE"
Nevýhody: "Luggage handling for overwait hand luggages"
Výhody: "Newer plane. Good options for entertainment."
Nevýhody: "Again NOT impressed with busing out to plane and hiking up steep set of stairs in the heat of the day in Dubai. The bus ride was long and there were few seats for elderly, disabled, moms holding kids, etc."
Výhody: "Everything was good"
Výhody: "Cleanliness, customer service, rapidness"
Nevýhody: "Entertainment was a little outdated"
Výhody: "Staff was great. Dealt with new lack of electronics fairly organized for such a sudden thing. Food and flight were good."
Nevýhody: "This isnt a complaint about screaming babies. They dont know any better. But kids that are 3-6 or so? They shouldnt be screaming for hours, kicking seats and the plane window, ignoring and talking back to flight attendants etc. What terrible parents. They left the plane a mess too with food and trash all over the place."
Výhody: "Friendly cabin staff."
Nevýhody: "Not being able to select seat when I bought the ticket is a bummer. Also, TV controls did not work well. These need be replaced ASAP."
Výhody: "I enjoyed excellent service of this airline"
Výhody: "Twice on this nearly 8-hour flight attendants passed through the cabin with hot cloths to clean face and hands. Very refreshing! Good food."
Nevýhody: "This is not about the plane or the airline; rather the airport in Dubai: build better restroom facilities for your female passengers! Near gate 29 is a women's restroom with just 2 toilet stalls and one sink! Wholly inadequate for the 3-4 gates it serves."
Nevýhody: "1. I had put in a request for vegetarian meals, but my request was ignored. At meal time, I was given a choice between chicken and lamb. I again asked for vegetarian, and was told they didn't have any. The white guy in the next row asked for the same, and it magically appeared. The attendant noticed my shocked stare and then gave me a veggie meal too. 2. On a 16 hour flight, our tv screens didn't work. None of the attendants even came by to check, even after repeatedl requests. 3. My 6 and 9 year old kids would like to know why they didn't get any of the courtesy toys/coloring books that were given to other similar age kids. I don't want to tell them it was due to their skin color. 4. Even a request for water turned into a tug of war after we had waited for almost 20 minutes. I finally poured it out myself."
Výhody: "The crew, overall were very alloof and disengaged. Rarely did we hear "your welcome" after saying thank you. We were made to feel as if we were interrupting their real work."
Nevýhody: "The crew needs to remember that how consumers feel is almost as important as price. There are other choices that for air travel. It's costs nothing to smile, or to say your welcome."
Nevýhody: "Their customer services is not terrible, it's nonexistent."
Nevýhody: "Quality of mattress is way inferior to the one given in the Boston to Dubai leg."
Výhody: "Emirates has the best crew. Very professional, providing excellent service."
Nevýhody: "I liked everything. This is a great airline!"
Výhody: "Treated superbly!"
Nevýhody: "Absolutely nothing."
Nevýhody: "My bag was lost and I was one of the many. Logistics at Heathrow were poorly executed to help people. It seems like they knew of the problem beforehand and didn't inform people effectively. I waited longer than necessary until I overheard that a lot of luggage didn't make it. I felt if they knew of the problem they should have gotten more people to help passengers and update them."
Výhody: "Movies and internet"
Nevýhody: "Took too long for food service. We were in middle two seats and my partner was feed and finished before I even got my food. They should go down each side at same time."
Výhody: "Airline service was very good. Staff were very friendly and infotainment system was really good."
Nevýhody: "Overall the trip was good except in the Dubai airport. The people were not friendly and was not responding properly."
Výhody: "Yeah everything was good flight timing was very accurate I loved their service"
Nevýhody: "Hotel or a waiting area should be arranged in case of flight delay"
Nevýhody: "Having to wear The face vizor is silly"
Výhody: "Crew were Great, With great service"
Výhody: "Flight is spacious"
Nevýhody: "Crew members service is very slow and not courteous, Also, boarding has to be more planned and informed.."
Výhody: "Another confirmation of excellent QA service."
Výhody: "Absolutely professional!"
Nevýhody: "Nothing all perfect"
Výhody: "Staff is nice and polite."
Nevýhody: "Need more movies choice and TV"
Výhody: "The crew was amazing. I upgraded to business class and am so happy I did for the 16 hour flight."
Výhody: "Amenities like, Tooth Paste, Brush and Headphones."
Nevýhody: "Liquor and Wines needs Varieties."
Výhody: "Excellent service. Very comfortable business class seat. Arrived early"
Nevýhody: "Boarding & disembarking was via bus & stairs."
Výhody: "Crew was amazing"
Nevýhody: "Nothing really"
Výhody: "The entertainment was excellent, the seats very confortable"
Nevýhody: "Some of the crew members where “to green”, perhaps a bit more of experience is needed."
Výhody: "amazing except for the entertainment system"
Nevýhody: "Better entertainment system , 6 hours flight is tough without it"
Výhody: "Very poor Service on a 16 hour flight"
Výhody: "Staff on the plane is fantastic."
Nevýhody: "No option to pick a seat in economy class."
Výhody: "Own entertainment device"
Nevýhody: "No snacks"
Výhody: "Aircraft was brand new -- very clean and everything worked well. All flights were on time. Crew was excellent -- very courteous and helpful. Overall -- very good."
Výhody: "Same again the crew were fab"
Výhody: "Crew were very helpful and courteous"
Nevýhody: "On my flight from PHL to KHI, both legs had perfect head/necks that were adjustable. But on the flight from DOH to PHL, the neck rest was awful - it only adjusted vertically (unlike the other flights), and it was too thick so that my neck was in an extremely uncomfortable position for 14 hours - not fun!"
Nevýhody: "The changed the time of flight had to wait airport for 5 hrs"
Výhody: "Food was good, staff was excellent."
Nevýhody: "Can't think of anything."
Výhody: "I REQUESTED vegetarian meal and did not get, just veggies salad was given and staff was just saying they are sorry, that is all they can do,, Not even a decent dessert even after I REQUESTED again for it,, don't know if I will travel again with QATAR"
Nevýhody: "HOSPITAL LIKE FOOD GIVEN,"
Výhody: "The plane was virtually empty and the service was good."
Nevýhody: "The plane from Doha to Dar was infinitely less nice than the plane from New York to Doha. It was borderline offensively unequal."
Výhody: "- Service - Food Quality"
Nevýhody: "- Food Quantity - Entertainment System - very limited (or old) options - No Internet - Leg Space is challenge"
Výhody: "All would have been good if there was no animal inside a 14hr long flight. Dog allowed to use restroom that passengers uses and it was a BIG dog in a controlled environment for a 14 hour long flight. Hugely disappointed with the pet policy of Qatar airways, especially for all the parents traveling with kids."
Nevýhody: "HUGE DOG INSIDE A 14 HR FLIGHT FROM QATAR TO CHICAGO DISAPPOINTED WITH QATAR AIRWAYS PET POLICY"
Výhody: "Foods, crew are accomodating and all sevice facility are very good"
Nevýhody: "Just update the movies regularly"
Výhody: "great crew and food."
Nevýhody: "being charged excess baggage when one suitcase weigh under weight. Having to wait at the terminal for a hour and a half because of bad weather -- not the pilot's fault"
Výhody: "Crew was courteous, plane was clean."
Nevýhody: "Food quality was mediocre. Very limited legroom."
Nevýhody: "Food poor- no variety"
Výhody: "The foods on the plane and the time as they said it happened I mean no delay."
Nevýhody: "The most thing the foods were hot and fresh."
Výhody: "Crew was very accommodating."
Nevýhody: "Nothing to report."
Nevýhody: "Such an uncomfortable flight. Poorly organized, was a total chaos. Will never fly Qatar again!"
Výhody: "Service great and on time"
Nevýhody: "Lounge in Cape Town was bad."
Výhody: "my child was very sick on this flight and the air crew were very concerned and very helpful... i really appreciated all their concern and help. they consulted a doctor on the ground and provided the medicine and advice to bring my 3 year olds sickness under control... ( which included diarrhea and vomiting numerous times... please thank them for me... they were also concerned about her welfare after we would land.... thanks thanks thanks"
Nevýhody: "horrible customer service at the airport. very unaccommodating."
Výhody: "Crew was great"
Nevýhody: "Out of mango juice and the plane was too old."
Výhody: "Excellent service. Good seats. I like the 3x3x3 configuration which make the middle seat bearable."
Nevýhody: "Engine problem. Everybody off of aircraft after sitting in it 3 hours!. No airline representitives inside airport to help. Slept in airport with various ppl from qatar popping up and giving untrue information"
Nevýhody: "On the second leg, my first choice option was not available. Instead I was offered what appeared to be a lurid pink yogurt, coupled with fluorescent orange 'juice', together with the Indian vegetarian option. The accompanying 'muffin' appeared to consist of the following ingredients: flour, oil. Suffers from the "African flight's don't matter" syndrome when it comes to level of staff and entertainment. I was expecting better from Qatar - back to Emirates I go!"
Výhody: "They make you feel welcome like you are a big deal unlike most US airlines. Ticamporn was a great hostess especially . Food was great as well."
Nevýhody: "The seat didn't have any inflight entertainment"
Výhody: "Excellent customer service, smooth boarding, good food."
Nevýhody: ""Enhanced" screening at Doha airport not only was more invasive but also held up passengers until end of boarding."
Výhody: "Once I made it to my seat, easily slipped back into a meditative trance."
Nevýhody: "Unannounced delays. Waited in a line, then another one. Probably just different security protocol than I'm used to."
Výhody: "From start to finish the whole process with Qatar Airways was smooth and excellent."
Výhody: "Comfortable and easy"
Nevýhody: "Departs in early morning"
Swiss shouldn't operate another second until they have their customer service figured out. You can't reach anyone at the company. 0 accommodations for you in case you need to make changes.
Výhody: "Everything was comfortable."
Nevýhody: "I can't think of anything."
Výhody: "Staff was very friendly and loved the food."
Nevýhody: "For economy class, nothing."
Výhody: "Great attentive crew."
Nevýhody: "Boarding has no groups, seats are small"
Výhody: "The airline is top notch and treated you great like it should be."
Nevýhody: "The sears where a little tight but not bad and the movie options were ok not great."
Nevýhody: "Seat could have been more comfortable but the leg room was good"
Nevýhody: "Flight delayed due to technical issues, boarding crew said there was a hole in the plane and that it might be canceled. After a long delay we finally tookoff. Plane was very cramped and very little room for the legs. Food and entertainment were average and fine."
Nevýhody: "Actually making the flight"
Výhody: "Crew was great, food was great, timing was great! (Got to LAX about 45min prior to scheduled arrival), however seats are very narrow!! Good enough for a short (2-5 hour) flight but definitely not for a transatlantic one!"
Nevýhody: "Everything great but the seats..don’t expect too much of a leg room in the 777 Boeing...unless you get the exit row in economy or you book a business class!"
Výhody: "The seat was much better than other airlines' economy seats. Great food and lots of it. Excellent attendants. Zurich is the best planned airport for changing to next flight. I'm going to try to use Swiss as often as I can."
Nevýhody: "Free Wifi."
Výhody: "Service was fine, on the ground and in the air."
Nevýhody: "* Online checkin failed * Sit selection was not honoured * Sit was uncomfortable * Was last to receive luggage after landing, even though they had a "business - priority" sticker on them"
Výhody: "The seats aren’t the greatest"
Nevýhody: "Just the seats"
Výhody: "Swiss quality, punctuality and reliability."
Nevýhody: "No negatives."
Výhody: "Attendants were attentive and efficient"
Nevýhody: "Getting from one the deplaning pad to a gate on the opposite side of the airport was daunting given that we were running 1/2 hour behind schedule. We made it with barely enough time, but our luggage did not."
Výhody: "Professional courteous staff"
Nevýhody: "Tray table slid downward whenever it was opened. Headphones quit after the first hour and got scratchy. So little room..tiny video screen. I could not get advance seating because of a code share flight."
Výhody: "Good seats for my wife and i: window and aisle seat"
Nevýhody: "Only glass of water free...coffee is 3.50"
Výhody: "Everything, but the lack of entertainment, and the seats I bought were separated."
Nevýhody: "The lack of entertainment, and the seats I bought were separated."
Výhody: "Checkin was smooth, cabin crew and service was great. Absolutely no complaints."
Nevýhody: "Nothing. All was exceptionally good."
Výhody: "Flight was on time"
Výhody: "Great service & lots of room to sleep"
Nevýhody: "It was hard to figure out how to request a special meal"
Výhody: "choice of movies were very bad"
Výhody: "Swiss service relayable"
Nevýhody: "Roughest flight ever, many people got sick, too much turbulence to fly"
Výhody: "The flight ,food entertainment was very good. But I don't understand the SWISS airline logic. When I did the check in in Prague and got my boarding pass the told me that the system picked me to have the additional random checkup at Zurich airport. Its ok. If it’s done for security reason why to tell the people ahead of time that they will have additional checkup of bags and personal stuff. If you want to do it for security reason do it ( I want to be safe) but don’t do it for the check mark , it doesn’t make any sense and doesn’t protect us."
Nevýhody: "Skopje airport personnel was very bad service ticket counter worst ever"
Výhody: "Swiss is always a tad nicer than the alternatives"
Nevýhody: "Seats too small."
Výhody: "Food a, entertainment and crew were really good!"
Nevýhody: "Boarding was chaose and seats were tight."
Výhody: "Got bumped to business class."
Nevýhody: "What's not to like about that?"
Výhody: "Or print out a boarding pass. Much unlike our experience with Lufthansa flying from Boston through Frankfurt to Geneva."
Nevýhody: "See sbove"
Výhody: "The food was really great! And the crew was very friendly."
Nevýhody: "Many delays that seemed unnecessary. We waited for a while for late passengers to board, which seemed strange, given that last time when Swiss made me miss my transfer, the next plane left without me when delaying takeoff would not have been necessary at all. After the passengers arrived, we were delayed again because of weather. And once we arrived at Newark, we had to wait for over half an hour to get to the gate for some mysterious reason."
Výhody: "Crew was great."
Nevýhody: "My wife is strictly Hindu vegetarian. We had entered her food choice at Swiss web site months before. She didn't get the food while going to Zurich and coming back to Boston. She remained hungry both ways. Although we were in business class while coming."
Výhody: "Crew was very nice, blankets very nice."
Nevýhody: "Seats are very uncomfortable, and arm rests between the seats don't go up all the way. Boarding was not well organized, not done by rows from the back to the front so a bit chaotic. As with all airlines in economy these days, the food was very mediocre, and the overall comfort of the flight was pretty poor."
Nevýhody: "The flight was late and I almost lost my connecting flight."
Výhody: "Short flight.."
Nevýhody: "They gave me and the 2 other black people who were flying, the seats all the way in the back. I'm never telling the people at check in "just give me any seat" ever again! It was so obvious I almost complained to all the attendants! I just tried to keep my cool... HORRIBLE FIRST EXPERIENCE TO EUROPE!"
Výhody: "Everything!! This airline is a huge breath of fresh (old?) air. It reminded me of how air travel used to be. No baggage charge - we only checked one bag. There was plenty of great food and drink - alcoholic drinks were free. We will definitely look to use SwissAir whenever possible."
Výhody: "Crew was nice and I loved the TVs keeping us up to date on the flight and our connection. We were even early boarding."
Nevýhody: "Everything was good."
Nevýhody: "Could use some more seating space"
Výhody: "The flight attendants were very nice and the chocolates were nice. Food was mediocre and I'm not sure I'd take Swiss again."
Nevýhody: "Seat pitch was too small and the food didn't taste that great. I was lucky enough to get a whole row to myself but on the way back I did not and there is not a lot of room at all. And for an 11 hour flight it was really uncomfortable!"
Nevýhody: "Flight attendant spilled hot tea on me and he didn't help me out. The other flight atttendant assisted to my burns. I have 2ond degree burns on my arm from this incident."
Výhody: "Best flight in years. Attentive crew, very good food and wine, on time. Strongly recommended."
Výhody: "The attendants were cordial"
Nevýhody: "Delay and lost the luggage for the second time"
Výhody: "Agbundance of newspapers and magazines and great variety of entertainment"
Nevýhody: "Upon boarding it was possible to save a bit pof confusion by placing the sign that passport control is needed before boarding. Some were turned away from one line to get into another line."
Výhody: "Great service. Professional. On time. Friendly. Attentive."
Nevýhody: "Nothing bad"
Výhody: "The food and staff were very good."
Nevýhody: "You should board the plane from the back so people aren't climbing over each other. Paying to pick a seat is a huge turnoff. Economy very cramped. Lufthansa was better on that."
Nevýhody: "They didn't let me on the flight because I'm disabled pure discrimination"
Missed my flight from Toronto to Vancouver due to the TK0017 being delayed and the airlines refused to be pay for my overnight accommodation before I get on the next flight
Výhody: "Crew was nice, seats were comfortable"
Nevýhody: "I enjoyed the flight"
Výhody: "Comfort and food with good entertainment."
Nevýhody: "Crew could be trained for better service, most all were rude and annoyed that they were there."
Výhody: "Friendly staff and good food. Efficient boarding system."
Nevýhody: "Late take off because of engine issue. Hot on plane while we waited 1 hour for repair to be completed."
Výhody: "Boarding was on time and We arrived on time."
Nevýhody: "Plane was smaller than normally flown. No room at all. 2-4-2 seat rows."
Výhody: "great service"
Výhody: "MOST OF THE MEALS ARE VERY GOOD EXCEPT PASTA DISHES."
Nevýhody: "PASTA DISHES ...MAIN AND SNACK ARE TRULY BOTTOM OF THE BARREL. TASTELESS JUNK. WHY NOT FIND SOME OTHER DISHES IF YOU CANNOT MAKE PASTA EDIBLE"
Výhody: "Everything was exceptional"
Výhody: "Timeliness of flights. 3 of 4 planes modern and well appointed! VERY good food."
Nevýhody: "Good plane. Comfortable seats and entertainment system."
Nevýhody: "The crew blocks economy passengers from moving forward until all of first class has left. No other airline does this and its really annoying"
Výhody: "great crew and flight!"
Nevýhody: "We would have loved to have been able to easily upgrade to business class but weren't able to."
Výhody: "Comfort, food, staff, everything"
Výhody: "Comfort, food, staff, everything"
Výhody: "Very comfortable flight overall and good lie flat seats. All but one flight attendant were nice and helpful."
Nevýhody: "There was one female crew member who was a bit rude and unpleasant. Not once did she even smile when interacting with us. The rest of them were very nice. Would have liked more variety in entertainment and food/drinks."
Výhody: "The in-flight entertainment was good and the flight attendants were very nice. They offered us small sandwiches and drinks during the flight so it was comfortable to fly with them."
Nevýhody: "You need to buy a visa if you want to enter the country and they only accept USD, Euros or GBP. The only currency exchange is on the other side of passport control so you have to use one of the ATMs and they only give you $100. The staff is unprofessional and seems clueless when you ask them for help. The kiosks are a nightmare and working with them is worse than working with the people. They freeze, and glitch and many of them just flat out don't work. Probably one of the worst airports I've ever been to."
Výhody: "The boarding was fast and smooth"
Nevýhody: "The food"
Výhody: "Food served two times and amazing guys helped us during flight. They're very respectful not like united airlines beat the guy."
Výhody: "We were fed and offered drinks, given blankets, pillows and complimentary travel kits, issues with flight changes and other questions were answered quickly, ticketing was a breeze, the flight crew was extremely courteous, and flying back with my electronics was covered with professional care of my equipment and certainty that I wouldn't miss my flight."
Výhody: "The plane has a lot of restrooms"
Nevýhody: "he crew was not available at all Time"
Výhody: "Crew was very nice. I got my special meal. I am very thankful for it."
Nevýhody: "Kosher food was ok"
Výhody: "Turkish Airlines has an excellent entertainment system"
Nevýhody: "They used to have more legroom"
Výhody: "Loved the service, comfort, entertainment, etc. All of this was top notch and the 13 hour flight went by very quickly."
Nevýhody: "The boarding process was a nightmare. I blame my country more than the airline for the new security procedures needed but I literally went through 4 security checkpoints to get on the plane. Not only that, I had to give up my iPad and my $4000 camera to checked luggage at the gate (not my luggage but theirs). Again...not the airlines fault but it was an absolute cluster F...."
Nevýhody: "Too bad there's no entertainment options, or even wifi, on these relatively short flights."
Nevýhody: "Two hours delayed, missed my connection flight. Very poor if any communication from crew to passengers. Although I had a business ticket, I was provided with no service for two hours from boarding to take off. Not even a glass of water. Thank you Turkish Airlines."
Nevýhody: "It took 4 days to leave Arusha. I know there were other flight options on other airlines (e.g. Emirates) but Turkish wouldn't book us. I ended up eating the cost of a whole separate trip because I didn't get back until Saturday afternoon, despite communicating this multiple times to Turkish."
Nevýhody: "Flight was.cancelled.because.of snow in.Istanbul. Fine, that happens, but only solution was to park us in a hotel and tell us to wait. I did not see any serious attempt to reroute passengers and l had to buy another ticket in order to be back at work in time."
Výhody: "The flight on time"
Nevýhody: "Nothing. A short flight, not much expectation besides on time departure and arrival"
Nevýhody: "The food was no good. The airplane was so hot sometimes I couldn't breathe"
Výhody: "Everything was excellent :)"
Výhody: "From extra free bag, to all the little things they give you to make you feel much more comfortable, to the scrumptious meals and constant attendants attentiveness to passengers needs. Loved everything!!! Especially the way we can follow our route on the screens."
Nevýhody: "Nothing at all"
Výhody: "A lot of food and drink, toothbrush, slippers, etc."
Nevýhody: "The first leg of my trip had a tiny, cramped airplane for 10 a plus hour flight."
Výhody: "It was a 12 or 13 hour flight and except for sitting too much we were never uncomfortable. The service level made me think we were back in the 80's. Hot towels, attentive service, tons of food and free drinks. There was actually one meal that we would have eaten even if it wasn't on a plane. They gave out full size blankets and pretty fluffy pillows. (I bring our own anymore, because you never know if you will get one on most airlines, and if you do they're usually useless). Their entertainment system was amazing. We caught up on all the recently released movies that we've wanted to see for FREE! If only Netflix had this quality of movie offerings. They had fresh flowers in the huge bathrooms. It's that type of attention to detail you just really don't see anymore."
Nevýhody: "Can't think of a thing that could actually be changed."
Výhody: "Very professional. Spacious seats."
Nevýhody: "Wait at Ataturk airport on passport control."
Výhody: "The service/ time schedule was correct/ the cleanliness/ the cabin crew were perfect"
Nevýhody: "Nothing is bad as every detail from the flight was awesome"
Nevýhody: "We travel very frequently and each time the food same (meatballs) And the air conditining is terrible."
Výhody: "On time"
Nevýhody: "Food chairs"
Výhody: "EverThing was excelentní bit doménových s feet smetl hořické"
Výhody: "Very professional and forthcoming crew, nice food, good choice of entertainment."
Nevýhody: "A bit older plane with very weak (invisible in light) entertainment system monitors, yet clean and well maintained."
Výhody: "The Air hostess are aware of what they are doing, they can manage extra requests from different people."
Výhody: "good food, nice attendants, comfortable seats, good pillows"
Nevýhody: "no wifi"
Výhody: "Really amazing except for..."
Nevýhody: "Stewardesses did their jobs, but as far as checking on passengers at non-food and assigned drink times, they were sitting in the back drinking coffee and talking. On top of not making rounds, there was no call button to summon a stewardess. Twice, my husband who was ill had a "coughing attack" and needed a glass of water... there was nobody was available. A passenger had to go and get them from the back. Perhaps due to this being a 13 hour flight, this is not a normal situation for them, but to go three hours at a time without taking a stroll through the cabin seems unprofessional. Otherwise this airline really does amazing service! I did not realize that such airline service still existed. American ones should pay attention!"
Výhody: "Great service, amazing food. A lesson to be learned by the American carriers'"
Výhody: "Prague airport is nice. Food is good. Boarding was on time and prompt."
Nevýhody: "Entertainment on board was poor. No power outlets."
Výhody: "One of the best airlines I've ever flown. Would definitely recommend."
Nevýhody: "Didn't like my 11 year old have to sit 15 hrs with some stranger Turkish airline very nad with outing family together even you reserve in advance still they mess your sits and I seen so many family was making same complaints of family are with same last name don't take rocket science to keep them together and also veryyyyyyyyyy boarding no one in line it's like fish market"
Výhody: "Flight attendants, smooth process in and out, easy flight"
Nevýhody: "Food and drink choices are terrible"
The boarding process was smooth and the seat quite comfortable. The snack served was tasty. There could have been better entertainment options available. The crew was quite courteous and friendly.
Výhody: "Flight was smooth and ontime"
Nevýhody: "Comfier seats Some entertainment...there was none. Plane very hot and claustrophobic"
Výhody: "Glad to receive small snacks for short flight Headphones were issued from from second flights, but not from Zanzibar"
Nevýhody: "Check air on on plane as it was so lights that air doesn’t hit the face so it was very warm flight"
Nevýhody: "Not many movies to chose from."
Výhody: "Just okay"
Nevýhody: "Flight delays"
Nevýhody: "Kenya Airways sears had less leg room than Qatar"
Nevýhody: "More legroom, seats with more cushion and recline, better food!"
Výhody: "The journey from Yaoundé was great. The crew was excellent. Part of food needs improvement. The journey from Nairobi was good and we arrived earlier than expected."
Nevýhody: "The flight for on Nairobi, had no entertainment, nowhere to charge cellphones."
Nevýhody: "I am waiting at the airport to catch a flight tonLusaka. This is because I was bumped off my floor flight that I have no seat. Not sure when I will get ion that flight."
Výhody: "Yes the crew was amazing"
Nevýhody: "Provide food for kids first before even the special meals people"
Výhody: "They made my journey exciting"
Nevýhody: "The delay leaving Nairobi was long and they offered us on breakfast"
Nevýhody: "I find your company canceled my ticket from Kenya to Cairo for all my 7 tickets"
Nevýhody: "The worst airline I’ve ever flown with! We missed our connection from Nairobi because they set off early and didn’t wait for us. The staff in all airports we rude (one swore at me!) they charged us obsense amounts for luggage we were under weight with all in all an awful experience. NEVER fly kenyan"
Výhody: "I got a free upgrade."
Nevýhody: "Did not arrive for it"
Nevýhody: "By far the most uncomfortable and crowded plane I’ve ever taken."
Výhody: "Everything went well as scheduled"
Výhody: "Flight went on smoothly"
Nevýhody: "Food needs improvement"
Výhody: "Nice flight on 787. Nice crew"
Nevýhody: "Chicken served twice. Only other choice was vegitation"
Výhody: "Everything worked like a flight should work from check-in to landing"
Nevýhody: "Food was minimal and rather tasteless, but not a real concern"
Nevýhody: "Whites are given more attention than blacks yet we all pay for the flight"
Nevýhody: "flight was cancelled"
Výhody: "Staff very friendly"
Výhody: "Flight was on time. Service was good."
Nevýhody: "Luggage did not arrive. Many passengers who came from Lilongwe to Nampula did not get luggage. There was no ground staff to follow up on the issue."
Výhody: "Nice staff"
Výhody: "No complains means i LOVED everything. From start to finish."
Nevýhody: "No complains on this flight."
Výhody: "The check-in and in-flight service were up to expectations. Friendly, efficient and professional"
Nevýhody: "The 737 is too old and the business class seats need to be changed. They did not recline fully and the door rest also could not be extended completely. Consequently, the seating and resting postures were extremely uncomfortable."
Nevýhody: "Left late. Boarding experience was stressful and confusing."
Výhody: "Not much"
Nevýhody: "35 minute departure delay with not even an attempt at an explanation. Broken seat. Cramped."
Nevýhody: "The airlines changed the flight date last minute. They told us they'll take us to a hotel but by the time we reached the hotel after a long wait for visa we only had 3 hours left to go back to the airport. I missed my connection flight from Bangkok and I had to spend a hotel in Bangkok which I ended up paying extra for my hotel in Bangkok and connection flight from Bangkok. The airlines was not willing to do anything about my other flight I missed and me spending overnight in Bangkok."
Výhody: "The nice landing."
Nevýhody: "Food which was the same as previous flight. We, at back, were told there was only the vegetarian option left for breakfast. We all declined. Later we were brought non-vegetarian food ie had a 'poached egg' on it. This was marginally better. Also, I couldn't use 'entertainment' as connection in arm rest bad. Occasionally, on testing, it worked briefly."
Nevýhody: "Poor Service. Did not care attitude."
Výhody: "Late arrival Nairobi. missed flight"
Nevýhody: "Late arrival Nairobi. missed flight"
Výhody: "Brief 50 minute flight where everyone was served TWO bags of cashews/macadams - quick , polite"
Nevýhody: "More amusing than unpleasurable when after making his "final prepare" for landing in Kusumu announcement, the pilot came back on and stated he "forgot to tell" us that there was construction work on the runway and we will braking harder then usual to make an abrupt stop."
Výhody: "- plane was empty so I could sit in the exit seats with more legroom. - staff in the plane was extremely nice. - Pilot avoided turbulence zones."
Nevýhody: "- Smelly cabin - Unfriendly boarding crew - Food"
Nevýhody: "Lack of drink options, no diet cola?! Poor entertainment options"
Nevýhody: "The food was so-so. The flight was delayed. The crew was friendly, but nothing outstanding."
Výhody: "I liked the food and actual service on the flight"
Nevýhody: "Notorious for flight delays! How can you cancel an entire flight the day before?! Horrible! The delays are very annoying! Kenya Airways you're fired! Kayak, you guys should remove their crappy service from your options!! I only found out about the delay from their online service. The actual people suck! And do not even try to get through on their customer service line!"
Výhody: "That we eventually left"
Nevýhody: "Our flight was delayed because the airport shut down. When the airport opened again. They gave us a departure time 4 hours after our original departure time (1:20 am). 1:20 came and went without any more communication or information. 1:40 am arrived and someone from KQ showed up at our gate and said they do not have any additional information. We said there are children here and hungry, tired, frustrated people. We suggested they distribute waters or snacks, but that never happened. They just kept telling us they didnt know when the flight would take off (or if it would) nor when they would have any additional information. An hour later they made one announcement over the speaker at our gate that our flight was boarding at another gate. However, many people had fallen asleep on the floor as I had and I would have missed it if one of my fellow passengers hadnt woken me up to say that we were boarding. We then sat on the tarmac a while longer for reasons that were not explained and finally landed 7 hours later than scheduled. Very little effort was put into communicating to us, making our wait comfortable nor apologizing for the inconvenience. It was a very frustrating experience."
Nevýhody: "The flight was 5 hours late, we were not informed while waiting or why it was late. It was very frustrating, especially that Nairobi airport has no free wifi. Kenya Airways is not to the standards of other Sky Team companies."
Nevýhody: "The entire experience with Kenya air was terrible, from the very poor customer service and knowledge and honesty of the staff, to the flight itself."
Nevýhody: "No respect for business class customers for boarding; a separate line is not enforced. Very slow boarding generally."