Malfunctioning plane made us late…annoying
Nevýhody: "A bit too small the seats"
Výhody: "Easy booking on line"
Nevýhody: "The gate was changed in Dubai without informing the passengers whom waiting on the original gate printed on the boarding pass. And charged me no show fees and delayed for an extra 12 hrs. I have the evidence of you need them."
Výhody: "Easy to check in, outstanding crew!"
Nevýhody: "Old, old, old plane! :("
Nevýhody: "The seats were so uncomfortable , the leg space was too small ."
Nevýhody: "Not getting delayed for 2 hours and then missing flight and waiting 5 more hours to rebook. Disaster."
Nevýhody: "Emirates could do better!"
Výhody: "Everything from take off to service to landing. Was superb, real proffessionals."
Výhody: "The flight was very amply crewed, with attentive and friendly staff. Everthing runs quite efficiently."
Výhody: "The ground staff in Chile. Quite organized and catered to the guests. seamless connection and baggage retrival"
Nevýhody: "Ground staff in India gave me wrong info about baggage."
Výhody: "Fast refreshing flight. Food was great."
Nevýhody: "They ran out of food options and I was only row 10."
Nevýhody: "No comments"
Nevýhody: "Took a long time to get the crew together after the plane was ready"
Výhody: "Really you excell in satisfying customer.through lovely reminders."
Nevýhody: "Vegan dishes not available .."
Výhody: "Nothing special flight."
Nevýhody: "Old entertainment and less leg room."
Výhody: "Smooth boarding and take off on time !"
Výhody: "The food"
Výhody: "good attitude , friendly service from the crew members"
Nevýhody: "seat spacing was very narrow"
Výhody: "Everything was good."
Nevýhody: "We wheelchair passengers were also asked to stand in line for boarding at the gate"
Výhody: "Entertainment via onboard tv is really good and keep you busy during even the longest flight"
Nevýhody: "Crew was not as hospitalitable as they have been. Seems a lot of their crew was flying back and caused them to not be as prompt with regular passengers. They ran out of certain selections quickly."
Výhody: "The exit row due to my size good choice"
Výhody: "The aircraft and flight crew was good. Entertainment selection is awesome."
Nevýhody: "People traveling on this sector just don't know how to behave. It's amazing how the crew puts up with this. As the food service is going on, there were several people who wanted to move up and down the aisle disrupting the service several times. When the flight was taxiing after landing, people had already got up from their seats and were trying to take their bags. Despite many announcements, pax did not care. Hats off to the crew who patiently handled it."
Nevýhody: "I haven't got onto the flight you stupid twerps."
Výhody: "My third time with Emirates. This time on an Airbus A380 from Prague to Dubai. Simply put, wow! Everything about this aircraft and flight was outstanding, from the aircraft itself, to the crew to the in flight service and the comfort of the seat,"
Nevýhody: "Can't think of anything. Really."
Výhody: "This flight was shorter so didn't have any problem and there were veggie options for food."
Nevýhody: "That I was again stuck in the middle seat after requesting an aisle."
Výhody: "Crew, newer aircraft, leg room, entertainment choices"
Nevýhody: "Absolutely hate the fact that Emirates also started nickel and diming for selecting seats after charging a premium for the air ticket. Entertainment, Food, aircraft all are mediocre to slightly better than average. Sorry, lost all respect and aura for Emirates"
Výhody: "Just done all of that already !"
Nevýhody: "Just done all of that already !"
Výhody: "Tons of movies!"
Nevýhody: "No complaints."
Výhody: "Friendly crew members. Wonderful service. Great entertainment. Excellent service all round."
Výhody: "The in flight entertainment is as good as ever."
Nevýhody: "The food was wore, the staff seemed less happy and the flight was overcrowded. Not a bad experience, really, but slightly worse than the same flight the previous year. Getting to be the world's best airline may be less challenging than remaining such."
Nevýhody: "Did not get wheelchair assistance for my dad as requested."
Výhody: "Everything from baggage handling to food on aeroplane to deplaning"
Nevýhody: "Long wait time at Bangalore Airport for receiving luggage"
Výhody: "I loved the layout of the plain and its size. It can fit a lot of people and you can definitely see that Emirates prides in their airline."
Nevýhody: "We were sitting in row 36 (D,E,F,G). Everything was fine until we realized there was a leak in the plane. On take off and landing the A/C leaked all over our clothes and seats. When we reacted and stood up, the flight attendant screamed at us and told us to sit down. Afterwards, the flight attendant asked us what was wrong and she had realized that the AC had leaked on us. All she did was put towels on our seat and walked away. For at least 10 minutes I had to raise a towel to catch the water from dripping onto our heads during lift off and landing."
Výhody: "Was upgraded to business class. Was able to change my special meal for a regular meal in business class. Thanks for the great service. I do feel the service on the 9hr dxb to cpt flight was above that of the 4hr dxb to blr flight."
Výhody: "Great staff from checkin to service On board"
Nevýhody: "Food - wine poor too"
Nevýhody: "I wasn't allocated the seats that I had pre booked by paying money. very annoying"
Výhody: "Crew onboard - do great on a very busy route Punctuality- on time departure & arrivals"
Nevýhody: "- older planes - no amenities like pillows, blankets , kits - food is geared towards spicy, with no options for anyone who prefers a lighter continental option. - touchscreen did not work. Constantly having to tap hard is probably annoying to the person in front, also Worry that the TV heating up is probably not great for the head resting on the seat"
Výhody: "Entertainment system is good"
Nevýhody: "Comfort. Cramped and crowded. Crew doesn't enjoy their job."
Nevýhody: "My bag was left in Newark and did not make it to Greece. Absolutely unacceptable"
Nevýhody: "Hard to hear the announcements."
Nevýhody: "After 20 flights booking with emirates in last seven months and nice experience, seems its right time to switch airlines. Was not allowed to board when I reached 8 min late due to heavy traffic on accident on highway. I had 50+ mins before flight departure but they didn't allow me to board. Paid extra money and reschedule for same day flight at 4:30pm and they delayed this flight departure by an hour without no problem. Too much biased."
Výhody: "The food and entertainment were good and the seats were relatively comfortable. And they provide headphones but..."
Nevýhody: "The crew didn't warn us that they would be collecting the Emirates provided headphones during their final "prepare for landing" check of the cabin... so I was near the end of a movie and sans headphones! WTF? And because the fasten seat belt sign was on in preparation for landing, I couldn't fish through my carry on in the overhead compartment to find the ones I'd brought. Thats SUPER sh*tty to your customers. Just not ok!"
Výhody: "Entertainment and flight information was very good.Service also very good."
Výhody: "As commented above."
Nevýhody: "As commented above."
Výhody: "No lunch coupons or future flight discounts given"
Nevýhody: "Unapologetic about causing so many subsequent delays"
Nevýhody: "This whole flight experience was a nightmare. I understand that there were very serious unforseen circumstances that day, with the Emirates flight from Trivandrum crash landing at the airport. As such the 4 hour delay that was announced was not a problem. The problem came after the airport resumed operations. We were told repeatedly that we would board any moment from 5:30pm onwards. As such, we did not go very far from the gate. We were even invited to go into the gate area no less than 3 times, before we were forced to leave. No one provided information. All we knew was that we were waiting for the crew to arrive. It took another SIX hours (in addition to the 4 hour delay) before we actually boarded. If we had even slightly better information, we could have at least found a comfortable chair a ways away from the gate and gotten a few hours of sleep. But it felt as if the ground staff constantly toyed with us, making us stay within a close radius of the gate but not providing any accurate or reliable information. I have come to expect the best from Emirates. But their actions were pitiful on this day."
Wheel chair arrangements at Doha & LAX was poor. Need improvements which are absolutely critical for Elderly passengers
I love Qatar Airways.Thanks to all the people who serve the airline
Výhody: "Everything was very good and comfortable. I really enjoyed my journey. Thanks."
Výhody: "Another confirmation of excellent QA service."
Výhody: "Absolutely professional!"
Nevýhody: "Nothing all perfect"
Výhody: "Attentive and efficient"
Výhody: "Staff were helpful, pleasant, and attentive. Really appreciated that due to the length of my layover in Doha, I was given a hotel room - which I hadn't asked for, and which Qatar Airlines personnel told me I might be able to get, and then arranged or me. That's excellent service!"
Nevýhody: "I wish NO ONE's seat tipped back - space is already tight, and if everyone just stayed in their own space rather than tipping seats aback, everyone would have more room! Once the person in front has leaned their seat back, it's impossible to really use the tray, which is pretty frustrating."
Nevýhody: "Seats were so close together that when the person in front of me leaned back, my personal screen was inches from my face. Then when it was time to get the seats back up - none moved - they all had to be pulled up by many people."
Nevýhody: "As with all economy seating...it is cramped"
Výhody: "Friendly crew and easy boarding"
Nevýhody: "Meals are absolutly terrible, confort desaster, and hostess unqualified"
Výhody: "The seat was ok and the food was good."
Nevýhody: "Though the staff was friendly, I found them a bit unhelpful. I was literally holding three bags and a toddler in my arms, and passed at least three airline crew members. However, not one of them even bothered offering for help. I don’t expect that from a world class airline."
Výhody: "Seat was very comfortable and the flight was on time."
Výhody: "Nice crew, 1 hr free WiFi"
Nevýhody: "Significant delay on jetway, temps uncomfortable,"
Výhody: "The crew were great and served food timely. The seats were also comfortable and we traveled with infant. The crew was super supportive for parents with infant."
Nevýhody: "dont falsely claim that you have wifi if you cannot connect to satellite. The ground staffs needs training on behavior and how to treat infants."
Výhody: "Efficient, and courteous,seats too were comfy, neat amd clean"
Výhody: "i like the service of qa. its amazing."
Nevýhody: "none at all"
Výhody: "Crew were very helpful and courteous"
Výhody: "No proper meal provided"
Nevýhody: "PROPER comfort zone not provided at all"
Výhody: "I fly a lot, and I notice when things go well. There is nothing I can complain about with Qatar; their equipment is up-to-date; their service is first-rate; their record for on-time departures and arrivals is excellent, and their food is good! I will gladly fly with them in the future."
Výhody: "Food, entertainment options, comfortable seats, warm blankets"
Nevýhody: "My volume did not work well on the entertainment system."
Výhody: "Crew were supportive because pain in my heel and they ran out of food selection even though front of plane. Thanks especially to supervisor Jane."
Nevýhody: "Need to provide further quantity of non veg selection even though front of plane. Plus the taste of all food were Unsatisfactory and could not finish that was starving at end of flight. Recommend hire international famous gourmet chief. Removing casing of my tablet for Qatar security airlines into usa was painful that broke 6 finger nails. Need to warn on the website or ticket security requires remove casing at Doha to usa. Had no issue from USA TO Doha which requires no removal of hard cover casing."
Nevýhody: "They cancelled my trip"
Nevýhody: "Need good wheel chair service."
Nevýhody: "the returning flight from Doha to Chicago was absolutely old and small."
Výhody: "Very Good Company"
Výhody: "The crew service"
Nevýhody: "The cost of internet access"
Výhody: "Food was great. Attendants were courteous and nice. Airplane very confortable and clean."
Výhody: "Crew was good, they were trying hard to keep customers happy."
Nevýhody: "Limited food selection on top they ran out of available options so basically only one beef option was given. Either u like it or not. Pretty old movies in entertainment section, broken seat controls, charging ports and headphone inputs. No clear announcements by captain."
Nevýhody: "15 passengers waiting in line for the bathroom"
Výhody: "Friendly staff. Good food."
Nevýhody: "Unlike my flight from US to Qatar, this flight was outdated and their video streaming touch device was old."
Výhody: "its a five stars trip in its services"
Výhody: "Great selection of movies and tv shows"
Nevýhody: "Entertainment screen is too dim even on highest brightness setting"
Výhody: "Excellent Service"
Výhody: "Food was good. Service was great. Bathrooms were clean. Refreshing experience."
Výhody: "Qatar has an amazing service. The staff is impecable, the food is great, they take care of each detail. Business class is superb. They make the bed, give you a complimentary pitada and moisture lotion. Can't be better than that."
Nevýhody: "My seat is changed without my approval.thats disgusting"
Výhody: "Flew from Frankfurt to Doha in Business 1A. Being a gold member and buz class received extra attention and the flight supervisor did a commendable job."
Nevýhody: "Nothing as such"
Výhody: "Liked the raw vegetarian meal as it was perfectly plain. Attendants also very solicitous and went up and down several times with water after the meal."
Nevýhody: "Seats are small and huge line for the toilet, but that is the nature of the plane and not Qatar's problem. Boarding was only good because passengers did not cooperate adn stood up when they were asked repeatedly not to."
Výhody: "The flight attendants were courteous and helpful, the flight left on time and even arrived early"
Nevýhody: "Seat 10H, the transition from coach to business class could be designed a little better so the service carts don't hit the seat occupant when they move between cabins"
Výhody: "Boarding on time. Crew was very nice except food option."
Nevýhody: "My wife didn't get veg food she is looking for. We asked crew and they said they don't have."
Výhody: "A 380 plane is the best. Staff were attentive. Good good for airline. Great entertainment system"
Nevýhody: "The flight heading back from Scotland was delayed due to mechanical issues and we missed connecting flights. Although that being said, they did provide vouches until we knew the status of our plane."
Výhody: "everything was great. huge seats, large legroom."
Výhody: "Service from crew was excellent. Food was good. Also enjoyed city tour of Doha during long layover."
Nevýhody: "Crying screaming kids under 2 in our section of the plane...counted 15. There needs to be a dedicated baby section on the plane rather than subjecting every passenger to the crying and screaming of babies for long overseas flights, in our case, for 13 hours!"
Výhody: "Service of the inflight crew and food quality."
Nevýhody: "Too short layover time in Doha. Had to run from one gate to another to make connection"
Deplaning by row groups due to covid was a joke - we were then crammed into a bus to the Munich intl terminal. Wifi did not work at all on the 9 hr flight.
Nevýhody: "It’s very very poor and flight radar is below average"
Nevýhody: "We had a three hour departure delay in Munich"
Výhody: "easy boarding. crew was nice."
Nevýhody: "terrible seats. no tv or chargers."
Nevýhody: "Arrived late due to bad weather in Houston, about an hour late."
Nevýhody: "Food was not edible. Everything else was good."
Nevýhody: "I have flown Lufthansa several times to Bangalore. My complaint forever has been their baggage service. The bags for priority travelers takes 30-60 mins to arrive. If LH 754 gets delayed going into Bangalore, it creates a bottleneck with Emirates and Etihad arriving at about the same time."
Nevýhody: "flight attendant gave me a meat sandwich when i asked for the vegetarian option due to my vegetarian diet and i became sick because of this"
Výhody: "What more can you expect for economy travel?"
Nevýhody: "Cramped seats"
Výhody: "The service and the airplane"
Nevýhody: "Nothing at all"
Výhody: "Lufthansa is great."
Výhody: "Loved the flight. Definitely better than Swiss which is what we flew in."
Výhody: "Flight was good. Boarding was delayed, but the time was made up during flight. Comfortable seats."
Nevýhody: "It is always about baggage. Bags with priority tags should atleast be sent on a "priority". With LH this never is the case. Priority tagged bags are sometimes the last ones to come on the belt."
Výhody: "Great service as always"
Nevýhody: "seats were tiny and boarding was a disaster. Overhead luggage space was tiny and I only had a 15" laptop bag.."
Výhody: "On time"
Nevýhody: "The layover was a little too short and had to run from one terminal to another in frankfurt."
Nevýhody: "Flight was cancelled, Lufthansa was not able to reschedule the same day."
Výhody: "Crew was warm and considerate."
Nevýhody: "Flight was jam packed and a huge guy sat next to me and made my entire flight miserable. In economy, huge guys are a big inconvinience as they spill over your space (which is already cramped). The passenger in front pushes her seat back and when i do the same, someone from behind says it makes them uncomfortable. Wish crue can take care of these situations."
Výhody: "The entertainment was good."
Nevýhody: "Many things. Starting from the online/mobile check in process via United airlines. I was not given any other option but to check in through the United website. On that website I was not allowed to check in for my Lufthansa flights and i was stuck with seats I did not want in my 2 long intercontinental flights. This has happened before. Lufthansa has no option to check in online if my first flight leg is united. This is a very big drawback and also the reason I would not prefer to fly Lufthansa again. United is bringing the quality down."
Výhody: "Comfortable seats, good variety entertainment"
Nevýhody: "Every time LH lands in Bangalore, the priority bags are never given priority. Secondly, my bags were opened and items from inside the bag were taken, like pants and shoes. The luggage strap around the bag was removed and stolen."
Výhody: "You can't beat the German's at efficiency. Awesome!"
Nevýhody: "Houston isn't their hub and I have to put up with United."
Výhody: "Good service.good movies.Good food."
Výhody: "Drinks and great stewardesses"
Nevýhody: "No phone charger."
Výhody: "Great food!"
Nevýhody: "No entertainment"
Výhody: "Upgrade to Economy Plus. Very comfortable seats, I am a fan! Excellent Indian veg food."
Nevýhody: "Taking back the headsets 30 mins before landing."
Výhody: "Lots of food for such a short flight."
Nevýhody: "The seats were too close together."
Nevýhody: "I did not go because i canceled my flight and am still waiting for my refund since 23 May. I will probably never use Kayak again. Not happy... far from satisfied. ~AC"
Výhody: "Flight was uneventful, which is what you want!"
Výhody: "Every thing"
Nevýhody: "Operation system"
Nevýhody: "They change the gate for transfer last minute"
Výhody: "Flight was good overall."
Nevýhody: "Because of a mess-up on United's part, Lufthansa did not have my spl meal."
Výhody: "I liked the process this time because I didnt miss the flight (unlike last time when lufthansa workers denied us to go to the front of the line at passport checkpoint) IN PRAGUE CHECK IN PEOPLE WERE WONDERFUL!"
Nevýhody: "Nice crew"
Výhody: "Don't like anything"
Nevýhody: "Bad food delivery crew members always restless mood"
Nevýhody: "Lufthansa cancelled my flight on November 23rd a few hours prior to departures because their pilots went on a strike. When I called and asked if they would rebook me the lady on the phone said that she could rebook for a trip that had two layovers from 2pm(Prague time) to 8:30pm(NYC time) for the 24th of November (thanksgiving). When I asked her if there was anything else she said that was the soonest flight she could find. When I checked my self I found and booked a flight for the 23rd. When I called back they refused to give me a refund."
Výhody: "I like the friendly crew. They give refreshments at no charge on a 40 minute flight and get it done in time."
Výhody: "Food/drink choices and portions were very generous on our long haul flight over the Atlantic into central Europe from the west coast of the the US. Efficient boarding. Lots of entertainment options as well."
Výhody: "Quick straight forward"
Nevýhody: "No entertainment at all"
Výhody: "Selection of movies in the entertainment section."
Výhody: "The crew, food and entertainment were good."
Nevýhody: "I could not even cross my leg. The coach seats are ridiculous and because of that, I will not book on the airline again. Sorry, coach seats should be an option for everyone, not just someone the size of a 9 year old. I'm only 5'2" and 120 lbs."
Výhody: "Great crews, great amenities, good food. Best flights I've been on in a long time."
Nevýhody: "Economy seats are tough after 10 hours. But thats what I paid for so no issues."
Výhody: "Food and service were excellent. I received instant upgrade as I went to board the aircraft. This was a first for me. A little ticket was printed out when I scanned my initial boarding pass at the automated entrance to the jetway. The ticket said I was reassigned a seat in premium economy (for free)!"
Nevýhody: "There was nothing to not like about this flight!"
Výhody: "These guys gave me a positive and energetic vibes . Unexpected great food , the atmosphere was uplifting and positive, thank you. I had 5 connection before in the same week, but this one was very memorable"
Výhody: "The flight was very good."
Výhody: "Everything is excellent."
Nevýhody: "As mentioned above."
Výhody: "Service was good. In flight selection of movies, music, tv etc was good. Flight camera was cool. Got a snack and drink in a 50 minute flight."
Nevýhody: "I wanted to check 2 bags, even though you only get one free checked bag for economy international. The desk agent at check-in wouldn't check my second bag and didn't know how much the fee even was for the second bag. She was not exactly pleasant, which might have been because it was 430 in the morning but still. I just ended up carrying on two pretty big bags. The crew ended up gate checking one for me in Frankfurt which was nice. But I would have paid not to carry that dumb thing around with me through the giant Frankfurt airport. Other than the one desk woman in Prague, everything else was good."
Swift clean friendly on time
Výhody: "Pumpkin soup instead of a heavy entree was welcome and tasty. Breakfast yogurt portion was generous, the granola less so. Accompaniments were good. Butter was not ice cold, thank goodness."
Nevýhody: "Inbelievably chaotic boarding process for Kili to Dar leg. No boarding lanes so had to fight through the crowd. Was able to observe cleaning process at Dar stop, which was cursory and am sure there was no cleaning of seats of those who boarded at Kili."
Výhody: "Information sharing by pilots and crew. Economy class leg room is good."
Nevýhody: "All good up to the level"
Výhody: "A flight was delayed due to weather conditions and we had to sit in the plane for almost an hour, BUT information sharing from the Capitan was sufficient and on-time. Very good job from pilots. Leg room in economy - I was positively surprised, very decent leg room! Thank you for providing it."
Nevýhody: "I flew economy and all was good and appropriate to the level."
Výhody: "I was sorted on Row 3 and the drapes kept hitting the back of my head."
Nevýhody: "Move the drapes a few more inches back."
Výhody: "Great crew."
Nevýhody: "Ran out of business class meal. Substituted a Econ class."
Výhody: "Everything works and quick to get to destination."
Nevýhody: "I was seated next to the restroom, which is not a pleasant experience for an international flight."
Výhody: "The crew was amazing, flight on schedule and good entertainment."
Nevýhody: "Space is just reasonable on a long flight, even if there's seats more spacious that you could choose if you pay more."
Výhody: "My seat"
Nevýhody: "My suitcase wasn’t in the plane. 8 hours in the plane and no one offered us water. We had to look for flight attendant. Entertainment wasn’t great not too many choices and quality of screens was poor"
Výhody: "Crew was great and professional."
Nevýhody: "Entertainment controls were outdated and confusing to operate. There were no charging ports."
Výhody: "Very pleased with KLM - efficiency all round and especially the baggage handling at Schipol swhere I had 20 minutes to transfer and my baggage came back with me to the UK which is no mean feat given the hustle and bustle of such a large airport"
Nevýhody: "No downsides at all"
Výhody: "Friendly crew! More legroom, good entertainment and food was great! Smooth landings pretty much on time."
Nevýhody: "Boarding could be better"
Výhody: "Nothing to mention"
Nevýhody: "Crew was rude when I asked if there was a vegetarian option for the snack. I did request special meals for the trip. Even if they did not have a vegetarian option, they don't need to be rude!! Boarding was ridiculous. we were supposed to form a line and wait. Would have been a lot better if they boarded by seat numbers. Also they made me check in my fairly small and light carry on bag resulting in its contents arriving broken!"
Výhody: "short, sweet and to the point. 1+ hour flight is usually an easy hop."
Výhody: "Very friendly onboard personnel - I really had kind of homy feeling."
Výhody: "Crew was excellent -kind nice and very attentive"
Nevýhody: "Entertainment went out mid flight. Had to be reset off 30 mins but cam back up"
Výhody: "The attention and service!! Excellent. It was my birthday and KLM the head purser surprised me with 2 bottles of bubbles and a handwritten birthday card KlM and the crew of this flight thank you very much !"
Nevýhody: "Nothing to say"
Výhody: "The seats seemed to have more space on this plane which was nice."
Nevýhody: "It felt strange that the crew members completely skipped over me when serving lunch and drinks. At least something as basic as water should be given to all passengers."
Výhody: "Easy flight; loved the crew and their friendly customer service. Great food, kept everyone hydrated and fed."
Nevýhody: "The movie options, as well as music and TV options were limited. There were no electrical outlets."
Nevýhody: "KLM staff in the Prague airport were some of the rudest humans I have ever met. So incredibly uncaring and outright mean."
Výhody: "Travel on Crostian Airlines did not pappen. KLM flight to Munich was cancelled and I was rescheduled on Air Setbia to Belgrade, the Split."
Nevýhody: "That it didn’t happen."
Nevýhody: "Nothing good to say about this flight. The plane was old with no entertainment. The sits where very compact and not comfortable at all. The food was a sweet bread and water. The flight attendants were rushing and will take a while if you needed anything. I felt like I was taking a bus with graffiti all over the place."
Výhody: "Fast boarding"
Nevýhody: "The entertainment system wasn’t working for the whole 10 hour flight."
Výhody: "The crew were hardworking, responsive, conscientious and friendly"
Nevýhody: "Really poor entertainment choices esp compared to my inbound AirFrance flight. Boarding was pretty disorganized and late."
Výhody: "Friendly staff, good service and on time departure/arrival."
Výhody: "Booked extra room seat which gave me good room for seating"
Výhody: "Crew were friendly. Flight was comforyable smooth and on time. Nice snack."
Výhody: "The staff the facilities the food all ******. Will definetly look forward to choose both delta and KLM"
Výhody: "Clean airplane, friendly crew, no rush, nice snacks for a short one hour flight. Just generally a positive experience."
Výhody: "The food and the punctuality"
Nevýhody: "The technology in interteiment is not touch screen"
Výhody: "Flight was delayed for three hours and was a very stressful flight"
Nevýhody: "Flight was not on time and got to destination very very late pier management of aircrafts"
Výhody: "The flight was very good, specially considering it was a daylight one. Staff was friendly and servicial. Tue food was above the industry's average."
Nevýhody: "Two hours delay in the start."
Výhody: "I really like the spaciousness, the plug ins and general service"
Nevýhody: "I have a dairy allergy but had no option to prepurchase a dairy free meal. It made for a very unenjoyable flight as I couldn't eat anything they had. What was worse was after I told them of my situation they said they understood and had a meal that would do but there was cheese, yogurt, milk chocolate, etc."
Nevýhody: "Late Cabin extremely warm Full flight and centre seat means no room to relax or carry out work"
Nevýhody: "Long stop over at Schiphol. Too Long!!!!"
Výhody: "The flight was delayed due to fog, but the staff was amazingly helpful to make sure everyone got to their destination."
Výhody: "They were awesome."
Výhody: "Easy airport business"
Výhody: "quick boarding, responsive Airline stewardess, very polite."
Nevýhody: "temperature control was not good, service was fine, seats were not comfortable. plane need to be cleaner."
Výhody: "Quick (relatively) flight."
Nevýhody: "Skinniest seat ever. Couldn't even lean back. I now have hunchback."
Výhody: "It was a short flight so it was O.K."
Nevýhody: "Boarding was odd. Go to airport early and counters were not open, did on line check in so was able to avoid the self check in at airport. Also self check in luggage seems confusing with no ground crew to help. It didn't affect me but lots of confused passenger."
Výhody: "I have no complaints about the air crew. They where pleasant and attentive. Plenty of free entertainment. The food was good."
Nevýhody: "my only complaint is the USB ports didn't work on any of the chairs that me and my family where assigned to."
Výhody: "The service, entertainment, food, the crew, the aircraft were excellent."
Nevýhody: "They put us in a Transavia plane."
Výhody: "We love the flight all the way"
Nevýhody: "With skyteam elite status cannot select free upgrade from economy to premium economy unless it is 30hrs before boarding for this code share which is actually a KLM flight"
Výhody: "Plane service"
Nevýhody: "1h30min delay at airport"
Výhody: "KLM Is an impressive flying experience. We enjoyed the comfortable seats, the in-flight entertainment, and the food. The flight attendants are top notch as well."
Nevýhody: "The only complaint I have regarding my most recent flight was the incredibly rude service staff whom we experienced at the front counter at check-in. After a harrowing cab ride to the airport in which our driver continuously ignored my request to follow the GPS insisting that he knew faster shortcuts, we arrived 40 minutes later than intended. Additionally he dropped us off at the wrong terminal such that we finally arrived at the KLM gate an hour later than we had planned. This was especially frustrating as we are traveling with two small children and made every effort to be punctual and leave early to be sure we got there with time to spare. Not the case today. All of that I could deal with, but when we arrived at the KLM counter, and I apologized to the attendant staff member that we were late and explained that our cab driver got lost, she responded by chastising us first in Spanish and then in broken English. She made sure to make it clear to us that it was our fault and we should not blame the Argentinian cabdriver. The cabdriver was not actually Argentinian, but that is totally besides the point. I was totally taken aback to be treated so rudely as a greeting at the airline counter. My wife share the same sentiment. Nothing like this has ever happened to us before. Thank God, every single airport personnel and of course KLM staff member on board was incredibly kind and accommodating of our children subsequent to this. It saved what otherwise could've been a terrible experience."
Upon purchasing the ticket, it stated that, checked bags would be $30 each, so I expected to pay only $30 for my second bag, being as my first checked bag came with the price of the ticket….instead, I was charged $75 for my second bag and not $30, like the price I saw… :-( very disappointing.. I was tricked.,.
Wrong advice was given by AF counter for the boarding by asking me to exit airport and then enter again , otherwise was ok .
It was so helpful to be able to board the plane front and back. It makes it so much faster. It was also helpful announcements were made in French and English. I cannot thing of anything that would have made that short flight better.
Výhody: "Seats ok. Crew is super. Drinks offered"
Nevýhody: "Nothing, AF rocks"
Nevýhody: "Boarding was a disaster as my companion was selected for random search which held us up as there was no urgency to process us. Then there was no sign for where we should go since upper deck on 747 so we went in "economy" line as indicated on ticket and then was sent to correct line when we got to the front, wasting more time. The seatrs were the most uncomfortable I have ever beeon on for a long flight. I also paid extra to be in the exit row, to have people constantly congregating in front of us.The food was also mediocre."
Nevýhody: "Air France’s apathy towards its customers is shocking. Traveling with three children , our flight was delayed by 3hrs resulting us arriving in Paris after 1AM. With the airport shuttle(CDVAL) to our airport hotel closed, they offered no assistance despite of my request. Simply asked us to take a taxi (when all taxi stands are abandoned at 2AM). Beware if traveling with family."
Nevýhody: "I may be wrong but these days, the staff curtsy and overall well coming approach is lacking! Just a smile and a few cheerful words can transform passengers’ mood greatly!! This becomes particularly important when one is traveling for > 9 hours back to back flights!! One can extra charge for it!!"
Výhody: "Despite being a short flight, they gave food"
Nevýhody: "Nothing. All ok"
Nevýhody: "Seats were too close together."
Nevýhody: "First class bathroom could have been cleaner and wider - very narrow, hard to maneuver"
Výhody: "Nothing !! Such a bullshit flight ever !!!"
Nevýhody: "No tv fo 14 hr long flight !! Flight delayed for 1 he !! No proper arranged to board .. it was kiosk!! Food quality was worse. No space to seat !! Can’t sleep .. no leg space !! Worst fight till the date !!!"
Výhody: "Crew was ok and servicial"
Nevýhody: "Food and reception at door of boarding"
Nevýhody: "Not to be late ,and not to loose my luggege"
Nevýhody: "Booked with my partner. Ended up sitting apart. Not good"
Výhody: "The airplane"
Nevýhody: "make passengers from Nigeria to feel respected and important. Imagine no entertainment in the aircraft in addition to a very poor food."
Nevýhody: "There was no entertainment and there was a lot of annoyed passengers and flight attendants"
Výhody: "The flight crew on the flight was amazing. Went beyond basic needs and requirements."
Výhody: "Staff and services all very good definitely"
Nevýhody: "Everything was brilliant"
Výhody: "DIY snack area"
Nevýhody: "Food and seating"
Výhody: "The staff..the attentions..food."
Výhody: "Didn’t like the sandwich offered"
Výhody: "Just a routine flight but done with perfect execution."
Nevýhody: "I ordered Asian Vegetarian Meal. But they served me only pasta."
Výhody: "Friendly crew, good meal and entertainment"
Nevýhody: "Boarding agent forced me to check in my carry-on even though the carry-on fit in the cage and fullfilled all the requirements. I specifically called Air France prior to the flight to make sure I won’t have any issues as my 1st flight was operated by Delta and I wanted to confirm the luggage requirements were the same. My carry-on weighted only 5 kilos. I was extremely upset the way I was treated w/ the boarding agent behind the counter in Prague. On the top of that, her and the supervisor were very rude to my mom as they told her she had an extra carry-on which wasn’t the case. She traveled w/ a small briefcase where her mask for sleep apnea was. This is not considered an additional carry-on. The boarding agent (Czech lady and her supervisor) were not only rude but obviously lacked knowledge as well. My carry-on suitcase would easily fit in the overhead bin plus there was plenty of space inside the plane as it the flight wasn’t completely full."
Výhody: "Great service, decent food"
Nevýhody: "There was no WiFi on the plane"
Nevýhody: "Flight was delayed by 1h30min, so we arrived very late"
Výhody: "Enjoyed my food, especially tasty for airplan fare!"
Nevýhody: "Not enough leg room"
Výhody: "It was a wonderful flight and service . Hospitality and welcoming."
Nevýhody: "Nothing everything was amazing ."
Nevýhody: "Crew not only lacked sensibility to understand the purpose of an emotional support dog but kept harassing me about the dog being tied to my seat. At some point a flight attendant even tried to touch my dog, invading my personal space. When the dog rightfully acted defensive trying to protect me, the crew member started threatening me that he would have the dog sent to cargo, the last thing a person with an emotional support pet wants to hear. Extreme lack of professionalism."
Nevýhody: "CDG is a monster. The distances are long . The signage is poor and when I asked for directions the diirections I got were wrong."
Výhody: "Sometimes you get surprised, with this specific flight, we had an excellent young and perfect cabin crew. Thanks, Joon!"
Nevýhody: "Took very long from landing/ arrival until baggage could be collected. Priority luggage came out last!"
Výhody: "Free snack and drinks. Good service."
Výhody: "Service was great, flight was on time and I really enjoyed everything"
Nevýhody: "Little turbulence but overall it comes as usual so it was worth the flight"
Výhody: "it was cancelled so they got me on the next flight on Turkish"
Výhody: "Boarding and punctuality."
Nevýhody: "Lagos boarding with rather annoying wait due to repeat hand check. Perhaps added security carried far."
Výhody: "Very old plane with very poor screens where images was horrible"
Výhody: "Leg room is bigger than average, there is also a foot step which helps you to relax."
Nevýhody: "There must be lice on the plane, either from the customer or on the seats. Got bitten 6 times on the leg and butt!!! And this is not the first time hearing same story, Air France definitely needs to disinfect the plane more thoroughly. Media center is outdated, touch screen isn’t working well, felt being punched in head every time when ppl behind you tries to touch the screen!"
Výhody: "1) USB charger and electric outlet 2) Availability of 2-across economy seats (for a price) 3) Vegetarian dinner option available and not too bad 4) Flight arrived on-time"
Nevýhody: "1) No on-board wifi 2) Not much seating room - very thin 3) 45 minutes late taking off"
Výhody: "That it was a night flight"
Nevýhody: "No airconditioning, no food choice, no space."
Výhody: "Seats were comfortable with good recline. Food was good, but not excellent."
Nevýhody: "They forgot the snack/breakfast service for the front right section of economy then had to rush it. Overall, the service was good, but some things just seemed off. An attendant call was never answered, etc."
Výhody: "The flight crew was excellent. My husband and I flew economy and I saw the crew keep passengers well fed (several meals and snacks) and were attentive to everyone's needs and all done with a smile. I thought the hot towels for cleansing our hands before meals was a very nice touch!"
Výhody: "Efficient check-in."
Nevýhody: "It was raining in Prague so I can understand that luggage is going to get wet. But when we opened our luggage at least half of our clothes were wet. It would seem that the luggage sat out for quite a while prior to departure for that much soaking of clothes. Fortunately we are staying in Paris for a few days and can get our clothes dried out."
Výhody: "Boarding sevece was very nice and helpful Thanks so much"
Nevýhody: "delay for one hour with not even a glass of water very old plan video with tiny screens and bad resolution food quality especially bread is not good"
Nevýhody: "Late...delayed from algiers"
Výhody: "The food was great. Very filling and hot foods were hot and cooked thoroughly. For our 8 hour flight we were served 2 meals and snacks and plenty of hot drinks which was nice.The entertainment was great got to watch movies and play games and also learn language through games."
Nevýhody: "It was very hot in there probably hotter than it should be. Not much air flow I was sweating the whole flight. Because of this I couldn't sleep it was kinda miserable not gonna lie."
Výhody: "cookies were great"
Nevýhody: "we paid for two seats together (one aisle and one middle) an exit row with extra legroom from paris to LA. but when we got to Prague they had one of us in the middle seat in the exit row and the other in a completely different part of the plane, also a middle row. The folks in Prague couldn't fix this, they moved one ticket to a different exit row, not together, different part of the plane. In Paris, but ONLY after I located my receipt on my phone, they moved us to the seats we had paid for."
Výhody: "Not much"
Nevýhody: "Ground service at check-in was very poor: Misinformation and failure to provide a level of service that other SkyMiles partners provide for Gold level traveler."