Výhody: "Great short flight. Very smooth star to finish."
Výhody: "Everything was great."
Výhody: "The flight attendants were very attentive."
Nevýhody: "My screen, the screen next to me, and the two screens behind me were not working so I was left without entertainment for 9 hours."
Nevýhody: "Vegetarian meals"
Nevýhody: "The flight from LAX Ron Istambul was delayed for 2.5h, then the flight from Istanbul to belgrade was delayed by 3.5h. Then we learned that our luggage did not arrive, after waiting for all the bags to come out. This was by far the worst flight we have ever experienced!"
Výhody: "I like the crew , and new movies."
Nevýhody: "I missed my flight"
Výhody: "Good food, great crew. Free beer."
Nevýhody: "Too cramped. More so than other airlines, or is it just me getting older?"
Výhody: "Business class was money well spent."
Nevýhody: "The boarding at the gate was a bit congested."
Výhody: "All was great, until..."
Nevýhody: "... the person in front of me reclined their seat. That was the end of my comfort. I’m 5.11”- 1.80cm. Couldn’t watch tv, had trouble eating."
Nevýhody: "Departed over 1/2 hour late making it necessary to make a mad dash for the next gate for the following flight."
Výhody: "MOST OF THE MEALS ARE VERY GOOD EXCEPT PASTA DISHES."
Nevýhody: "PASTA DISHES ...MAIN AND SNACK ARE TRULY BOTTOM OF THE BARREL. TASTELESS JUNK. WHY NOT FIND SOME OTHER DISHES IF YOU CANNOT MAKE PASTA EDIBLE"
Nevýhody: "I think the food is so little, and also there is no snak for passangers ."
Výhody: "Timeliness of flights. 3 of 4 planes modern and well appointed! VERY good food."
Nevýhody: "Good plane. Comfortable seats and entertainment system."
Výhody: "Meals were delicious and Cheese sandwich and muffins were served at request after the meals were served."
Nevýhody: "Comfort of the seats."
Nevýhody: "The crew blocks economy passengers from moving forward until all of first class has left. No other airline does this and its really annoying"
Nevýhody: "Reaction of crew to passengers call needed improvement."
Výhody: "Service, updates, smooth flight"
Nevýhody: "Very tight seating in enconomy."
Výhody: "The entertainment selection for the long flight was very appealing. It had enough movies to help me pass the entire time. The food was pretty decent and the selection of drinks was surprising with the free alcohol."
Nevýhody: "The boarding process was like every other in Europe that we saw. No boarding zones and a bus to the plane."
Nevýhody: "there was no in-time update on information about flight gate. it changed 3 times. result is i missed my flight and next flight was offered at US$1200 for IST-KWI sector where total fare from Toronto - Kuwait was US$ 1000 staff at Transfer desk was not co-operative and Sales office was almost empty. only 2 person there to attend many stranded passengers. staff was very slow to work and no criteria to handle those need help on urgent basis. most of the staff do not speak English and very UNFRIENDLY"
Výhody: "Comfort, food, staff, everything"
Výhody: "Good food"
Nevýhody: "No movies"
Výhody: "Very comfortable flight overall and good lie flat seats. All but one flight attendant were nice and helpful."
Nevýhody: "There was one female crew member who was a bit rude and unpleasant. Not once did she even smile when interacting with us. The rest of them were very nice. Would have liked more variety in entertainment and food/drinks."
Výhody: "The in-flight entertainment was good and the flight attendants were very nice. They offered us small sandwiches and drinks during the flight so it was comfortable to fly with them."
Nevýhody: "You need to buy a visa if you want to enter the country and they only accept USD, Euros or GBP. The only currency exchange is on the other side of passport control so you have to use one of the ATMs and they only give you $100. The staff is unprofessional and seems clueless when you ask them for help. The kiosks are a nightmare and working with them is worse than working with the people. They freeze, and glitch and many of them just flat out don't work. Probably one of the worst airports I've ever been to."
Výhody: "food was great, service-excellent, friendly staff"
Nevýhody: "flight left an hour late"
Nevýhody: "Two hours delayed, missed my connection flight. Very poor if any communication from crew to passengers. Although I had a business ticket, I was provided with no service for two hours from boarding to take off. Not even a glass of water. Thank you Turkish Airlines."
Výhody: "Once on the plane everything was fine."
Nevýhody: "My first flight was changed. Only one email was send about that change. It got lost in some other emails so I didn't see it. But I did not receive any other update or reminder. So I had figure out how to change all of my flights from there to Kansas in the States. All with bad internet service and unhelpful costomer service. And having to deal with two unexpected long layovers. All that to say, sending periodic emails is important especially if the flight had been changed."
Výhody: "Excellent air lines overall. From the hospitality of the crew and all their efforts did not go unnoticed. The food was great and the selection of entertainment that was available was much needed for a 10 hr flight."
Nevýhody: "The only issue I had was the WIFI. I was unsuccessful in logging on after a couple of hours and a million attempts. Trying everything but was unable to get my a lot of work done, so it was unproductive time for me."
Výhody: "Food, boarding"
Nevýhody: "Leg room was limited"
Výhody: "A lot of food and drink, toothbrush, slippers, etc."
Nevýhody: "The first leg of my trip had a tiny, cramped airplane for 10 a plus hour flight."
Výhody: "Crews were friendly, on time take of and arrival. food was good"
Nevýhody: "No TV's, but ok it was a short flight."
Výhody: "Very professional. Spacious seats."
Nevýhody: "Wait at Ataturk airport on passport control."
Výhody: "I liked the friendliness of the ticket person and all the flight attendants on both flights. The cabin was clean, the climate was not too hot or cold. The pilots were very good at their jobs. The food was good."
Nevýhody: "Did not like boarding the plane on the Tarmac."
Výhody: "The service/ time schedule was correct/ the cleanliness/ the cabin crew were perfect"
Nevýhody: "Nothing is bad as every detail from the flight was awesome"
Nevýhody: "We travel very frequently and each time the food same (meatballs) And the air conditining is terrible."
Výhody: "EverThing was excelentní bit doménových s feet smetl hořické"
Výhody: "Very professional and forthcoming crew, nice food, good choice of entertainment."
Nevýhody: "A bit older plane with very weak (invisible in light) entertainment system monitors, yet clean and well maintained."
Výhody: "Stewardesses were friendly flight and plane accommodation was great they fed us even gave us little things like a mask to sleep better and slippers for feet to make us comfortable and a blanket and a pillow to make us comfortable and the seats were comfortable and they fed us three times"
Nevýhody: "It's a long flight but obviously there's nothing they can do about that"
Výhody: "good food, nice attendants, comfortable seats, good pillows"
Nevýhody: "no wifi"
Výhody: "The flight attendants were wonderful."
Nevýhody: "The row my seat was in was missing... No row 13! We had a mechanical issue prior to departure which left us running a bit late. It would have been nice to have a real gate assignment in Istanbul rather than having to take a bus tour around the airport."
Nevýhody: "Turkish airlines lost my baggage, each time I call them they blame ground handling personnel"
Výhody: "Prague airport is nice. Food is good. Boarding was on time and prompt."
Nevýhody: "Entertainment on board was poor. No power outlets."
Výhody: "Service n presentation. On time departure n food auperb."
Nevýhody: "Some entertainment screen not working."
Výhody: "One of the best airlines I've ever flown. Would definitely recommend."
Nevýhody: "Didn't like my 11 year old have to sit 15 hrs with some stranger Turkish airline very nad with outing family together even you reserve in advance still they mess your sits and I seen so many family was making same complaints of family are with same last name don't take rocket science to keep them together and also veryyyyyyyyyy boarding no one in line it's like fish market"
Výhody: "They made us take a bus from the landing plane to the terminal, and it was very very cold outside. Then they made me stay in Istanbul for 6 hours without any type of food credit, unlike most major airlines. Refused to give me the food I'd ordered ahead of time because of dietary restrictions, and only one member of the crew ever cared...the rest were constantly frowning. To top it all off, they lost both my bags and didn't offer compensation"
Výhody: "The meals and service were amazing and delicious!"
Nevýhody: "The lights on the plane were left on really late and it was hard to sleep."
Výhody: "The crew members were so sweet."
Nevýhody: "Flight was late. I missed my connection."
Výhody: "Friendly and helpful crew, smooth transfer between flights, comfortable adjustable headrest, easy to request special meal online before flight."
Nevýhody: "Movies available weren't to my taste, which isn't of great importance anyway."
Výhody: "Although economy, it was pleasant and okay"
Nevýhody: "I bought a business ticket but flew in economy from Tel Aviv to Vienna. I knew about it but the ticket cost was still high."
Nevýhody: "very rude and extremely racist group. I will not fly them again."
Výhody: "Crew was ok, food and drinks was enough for 1,30 hour flight."
Nevýhody: "I really expected more from Austrian airlines."
Nevýhody: "Food should be much better than this. Otherwise everything is ok."
Nevýhody: "Seating is extremely cramped"
Výhody: "Good flight , bad flight delay and luggage."
Nevýhody: "To be on time"
Výhody: "No wifi or any entertainment. Flight delays and lost baggage!"
Nevýhody: "No wifi or any entertainment. Flight delays and lost baggage!"
Výhody: "The staff were nice, the flight was on time. The meal was good."
Nevýhody: "There was no pillow on board and the flight was overnight."
Nevýhody: "They couldn't find my name and I have to run around in the airport. I almost missed the flight, even though I was over 2 hours earlier."
Výhody: "I was able to get good seats, front of the plane. 3rd row for all my flights. pretty decent leg room"
Nevýhody: "flight was delayed, 2nd Austtian flight delayed in the same day"
Výhody: "Comfortable seat."
Nevýhody: "Quality of red wine"
Nevýhody: "30min late arrival. Still was ok."
Výhody: "Nothing. See below."
Nevýhody: "Original flight cancelled so rebooked ojba floght five hours later - then with one hour to go until that second flight, that was cancelled as well. Totally unhelpful ground staff, who were oblivious to the fact that I had a work commitment the next day so couldn’t overnight in some random hotel at an airport to suit Austrian’s policies. Eventually routed via Lisbon which meant literally flying all night to arrive at 0600. Lufthansa and Austrian have some serious faults to correct."
Výhody: "Service, yr air hostesses are so polite."
Nevýhody: "Food was too little for dinner and breakfast both"
Nevýhody: "You sold wrong tickets to customers. I booked economy tickets but I got Econony lite ticket. Had to pay extra charges. You shouldn’t make money to sell lower class tickets as regular."
Výhody: "Service was outstanding!"
Nevýhody: "The plane was HUGE, too big. With such a big plane the crowd formed by the gate waiting to board was unmanageable. Also the giant plane felt like it was hard to maneuver during take off and landing. I would very much prefer a smaller plane. The touch screen in front of me was not always responding when I tried to tap the screen. The audio jack was also not working great; sometimes I did not have audio in my right earbud and I had to turn and fidget the plug. The earbuds provided by the airline did not even work when plugged into the screen, I had to use my own earbuds."
Výhody: "Seats more comfortable."
Nevýhody: "Flight left late. Unboarding took a long time. Didn't hold connecting flight, missed it. Now on 5 hr wait and may miss airport transit."
Výhody: "Flight was in schedule, friendly staff"
Výhody: "Fast, organized boarding, on time departure. Crew was courteous. Good food for airline food. I have only had positive experiences with this airline."
Výhody: "I like everithing was great . Thank you ."
Výhody: "I watched three good movies during the flight to London. I enjoyed them."
Nevýhody: "Nothing particular."
Nevýhody: "Flyght was terible"
Výhody: "Vino in Plastic cups from 1L"
Nevýhody: "Could Food"
Nevýhody: "flt was delayed 2 hours due to "employee meeting""
Výhody: "After flight to Vienna was cancelled, we were put on a flight to Frankfurt instead."
Nevýhody: "Kayak sent me an email at 5:16am for an 8:15 am flight titled, "Austrian Airlines flight #704 from PRG on time". It was in fact cancelled. Unfortunately we missed the connection for the flight to Newark, which we were expressly told would be held for us... they shut the door 30 seconds before we arrived, with the plane still at the gate. Had to then go to the only counter in the terminal to see if we could get on standby. Finally got on a flight to JFK instead at 5:15pm."
Výhody: "Boarding process quick and on time."
Nevýhody: "no entertainment to rate."
Výhody: "The food was tasty, the crew was nice and overall it was realy good"
Nevýhody: "There wasn't any movies or music as entertainment"
Výhody: "The crew was wonderful, as is always true with both Austrian Airlines and Lufthansa."
Nevýhody: "We booked Austrian Airlines to Kosice for 6 to play a concert for 3,000 on Thursday night. 4 of our group arrived from ZRH; 2 from LHR. LHR-VIE was late; we ran and arrived in time catch VIE-KSC before it left, but Austrian Air would not allow us to board, despite that the other part of our travel party was already on the plane and alerted both gate staff and on-board staff we were coming and wee had to play a show that night with Arch Enemy. We had to wait 10 hours in VIE & given €12 for food. AA cited "rotational issues". Shockingly, Austrian Air delayed the 2nd flight by another hour "to wait for someone". We had to cancel the show. Really angry"
Výhody: "The plane was clean, fresh looking. Flight attendants were helpful and courteous."
Nevýhody: "Check in at Vienna airport was awful! Chaotic, no help! Kiosk software was horrible. Touch screens didn't work. No back button so, if you made a mistake you had to start from the beginning. Passport reader was not working properly. Machines were slow and delayed in responding. Not enough staff available for assistance. Arrival at LAX was even worse. Plane had to taxi for 30 minutes all about the airport runways. Finally got to a gate -almost on the beach! Then had to bus everyone to main terminal. Slow in getting bags to the passenger pickup. It took us 2 hours post touchdown to get out of the airport! Almost missed the airport shuttle,"
Nevýhody: "Nothing to dislike"
Nevýhody: "The birding officer didn't inform me about the visa requirements to cross from Dusslouf to Vinna airport. This caused a big problem for me in the airport, where I: 1- Wasn't allowed to catch my flight ti Vinnea and this was both financial and time lost for me. 2- I was locked in Dussluff airport for more than 14 hours, I was threatened to be sent back to USA or any other country. This caused physiological damage for me, as I been treated like an animal 3- I was asked to pay for my new ticket ( Dussloff - Istanbul-Amman )"
Výhody: "the stewardess gave me coffee even if she already passed by me (because I was sleeping) I appreciated that :)"
Výhody: "Attention during waiting time and inside cabin"
Nevýhody: "I have the 'Economy Class' on the tickets. At check-in at the airport we wrote "economy light" on the boarding pass and want to pay for the first baggage. I check it on the original receipt I received by e-mail, there is ECONOMY CLASS and 1st baggage free of charge, another for a fee. So I do not understand and for two tickets I have paid 2 x 30 €."
Výhody: "Very carrying crew, kind and attentive"
Nevýhody: "Not too many choices for entertainment, a lot of Asian movies. Food was OK"
Výhody: "They offered passangers ti move to raws that wete half empty so we will have more room."
Nevýhody: "I did my fligh because I was in the hospital I have send a mail to kayak and to the agent I have booked the flight with No one got back to me yet!!!!!!!"
Výhody: "Short flight from Milan to Vienna. Easy check in -- which at MXP is always a plus and a relief, Crew was very friendly, attentive and focused on the passengers and their job. A smile is worth a million dollars!"
Nevýhody: "I loved it all!!"
Nevýhody: "Not a lot of legroom and they should have provided an additional snack during the flight. Did not like that in order to select a seat prior to the check in period I had to pay for the selection."
Výhody: "Staff are pleasant and competent."
Boarding took 3,5 hours it was a disaster
Never took off on time. Always delays flying with Lufthansa. Seems like the planes are getting more and more uncomfortable as well. No room to even stretch out your legs. Pathetic. More likely will book next flight with someone else.
The food is horrible. Even in business class
Food was the most mediocre I have experienced on a transatlantic flight. Crew and staff were superb. Comfort was OK. For the first time ever, my luggage was misplaced between Lufthansa change of flight number and a replacement United flight.
Boarding in Munich is so did organized.
Nevýhody: "It was good enough."
Nevýhody: "We had a three hour departure delay in Munich"
Výhody: "The flight was only about 1 hour. Everything ran smoothly once we took off. The crew was very good, providing gate information for connecting passengers."
Nevýhody: "It would have been better if we had departed on time. I don't remember why there was a late departure but it made it difficult for some passengers to make their connecting flight. My husband and I hurried to the gate for our flight to Washington, DC but that flight left late, too."
Výhody: "Flight was on time both ways."
Nevýhody: "had to pay for wine- first time in 25 years of flying international and it was very expensive flight, oh well, will skip Condor next time"
Výhody: "The crew was the best! Excellent service... kind and caring as well as professional."
Nevýhody: "As always, more space but I was fortunate enough to get an exit row this time, which helped."
Nevýhody: "Arrived late due to bad weather in Houston, about an hour late."
Nevýhody: "Food was not edible. Everything else was good."
Nevýhody: "Boarding process. Everyone boarding at once does not work well when it is a full flight"
Nevýhody: "flight attendant gave me a meat sandwich when i asked for the vegetarian option due to my vegetarian diet and i became sick because of this"
Výhody: "Really not many things to complain about on this kind of flight."
Nevýhody: "Boarding could be improved. Especially when it comes to hand luggage placement. They should definitely introduce boarding by place of seats."
Nevýhody: "They lost my bag"
Výhody: "The service and the airplane"
Nevýhody: "Nothing at all"
Výhody: "Lufthansa is great."
Výhody: "Crew was friendly and efficient. Plane was newer (and cleaner)."
Výhody: "Great service as always"
Nevýhody: "Took off late."
Výhody: "Flights to/from Prague are generally late and we missed 2 connections in 1 week"
Nevýhody: "Connection. Ft from Prague was 2 hours late and there was no connection. We missed our dinner with dear friends that we rarely get to see."
Výhody: "Clean plane.."
Nevýhody: "I was very upset that from Kuwait to Frankfurt I paid in sir net but the speed was very bad . It's not fair to pay 15$ for that it's not fair. And I ask my money refund! And again they saying that speed is very good for watching YouTube and video streaming! Why Lie?? IT IS NOT FAIR!"
Nevýhody: "Flight was cancelled, Lufthansa was not able to reschedule the same day."
Nevýhody: "I didn't like anything"
Výhody: "You can't beat the German's at efficiency. Awesome!"
Nevýhody: "Houston isn't their hub and I have to put up with United."
Výhody: "Good service.good movies.Good food."
Výhody: "comfort ,crew was polite and catering delicious"
Výhody: "New plane, nice seats. Typical Lufthansa."
Nevýhody: "Strict weight limitations for carry on luggage. Go British Airways if you have large carryons. Lufthansa is militant about luggage weights."
Výhody: "Drinks and great stewardesses"
Nevýhody: "No phone charger."
Výhody: "Quick boarding"
Nevýhody: "Flight was slightly delayed. We had to hustle in Munich to make our connecting flight (so we thought) to IAD. It turned out the flight to IAD was also somewhat late so in the end all was well but we had less than an hour to make the connection and it was a bit fraught."
Výhody: "Great food!"
Nevýhody: "No entertainment"
Nevýhody: "Got delayed from atl to wash. And my flight from wash to munich left."
Výhody: "Good space between seats"
Nevýhody: "Old and loud plane, especially loud and shaky on taking off"
Výhody: "Lots of food for such a short flight."
Nevýhody: "I did not go because i canceled my flight and am still waiting for my refund since 23 May. I will probably never use Kayak again. Not happy... far from satisfied. ~AC"
Výhody: "Flight was uneventful, which is what you want!"
Nevýhody: "They change the gate for transfer last minute"
Nevýhody: "They forgot the luggage at Frankfurt."
Nevýhody: "Lufthansa cancelled my flight on November 23rd a few hours prior to departures because their pilots went on a strike. When I called and asked if they would rebook me the lady on the phone said that she could rebook for a trip that had two layovers from 2pm(Prague time) to 8:30pm(NYC time) for the 24th of November (thanksgiving). When I asked her if there was anything else she said that was the soonest flight she could find. When I checked my self I found and booked a flight for the 23rd. When I called back they refused to give me a refund."
Výhody: "I like the friendly crew. They give refreshments at no charge on a 40 minute flight and get it done in time."
Výhody: "Food/drink choices and portions were very generous on our long haul flight over the Atlantic into central Europe from the west coast of the the US. Efficient boarding. Lots of entertainment options as well."
Výhody: "Quick straight forward"
Nevýhody: "No entertainment at all"
Výhody: "The crew, food and entertainment were good."
Nevýhody: "I could not even cross my leg. The coach seats are ridiculous and because of that, I will not book on the airline again. Sorry, coach seats should be an option for everyone, not just someone the size of a 9 year old. I'm only 5'2" and 120 lbs."
Výhody: "Great crews, great amenities, good food. Best flights I've been on in a long time."
Nevýhody: "Economy seats are tough after 10 hours. But thats what I paid for so no issues."
Výhody: "The flight was very good."
Výhody: "Everything was great - service, food, boarding"
Nevýhody: "More food choice would be great"
Výhody: "crew tried to help"
Nevýhody: "missed connecting flight to szczecin"
Nevýhody: "Improve customer servive"
Výhody: "A very average experience. Nothing amazing."
Nevýhody: "Flight was very delayed, crew at the counter would not give updates or be kind enough with the situation."
Výhody: "Crew was fine."
Nevýhody: "Paid for business class on LOT. Somehow this was delivered on a low cost carrier. Not the same business class product at all, ancient plane, worn seats though they claim to be "new" on this 767. Multiple hours delayed departing, no reason given, and no updates, we just sat there for hours. I assume mechanical. Caused me to miss my connection and here I am having to pay huge for a last minute hotel. Not what was advertised to me which was a LOT flight not a codeshare on an old plane. Booked it through Kayak, will not be doing THAT again."
Výhody: "Crew was ok"
Nevýhody: "Short connection time. Missed my next flight so they send me from Warsaw to Vienna and then to Belgrade. Entertainment screen was freezing every 10 min"
Nevýhody: "Aircraft was comfortable and crew worked above and beyond normal crews to ensure all passengers were happy."
Nevýhody: "Din’t be almost 4 hours late No explanation, no apology"
Nevýhody: "Not being late"
Nevýhody: "I am disabled and the ground crew and flight crew were terrific in helping me board and getting me to my connecting flight."
Nevýhody: "one hour late at departure, otherwise an ok trip"
Výhody: "There was in-flight entertainment. It was the cheapest flight."
Nevýhody: "The food was the worst I have had in over 10 years on EU-Asia flights. They missed two connections, causing over 11 hours of delay, and arrived at a different airport. We spent 4 hours dealing with visa procedures and luggage rechecking in Beijing without staff assistance. Deplorable."
Nevýhody: "Flight was delayed 2 hours and gate was changed 4 times. Unbelievable!!!"
Nevýhody: "Late boarding, late in arrival, not so great service"
Výhody: "Plane was clean"
Nevýhody: "Entertainment system locked up and did not work. I summoned crew but they never responded 3 times"
Nevýhody: "Boarding went chaotic and slow, this resulted in at least a half hour delay. People were allowed to bring to nuch hand luggage into the cabin."
Výhody: "I am fine with everything"
Nevýhody: "I lost transfer flight"
Výhody: "Crew is very professional. Good water and nice little snack."
Nevýhody: "They kept changing departure time from Warsaw to Lviv , and totally we were stocked at airport for 4 hours. Lot didn't provide any drink or food, and also they didn't give us any information about our flight, they just ignored us. We were very frustrated, our kids were hungry and thirsty but nobody from LOT company didn't care about it. They even didn't say "sorry " . I will not recommend this airline to my friends or to somebody else, just be careful with this airline."
Výhody: "Overall it was a good flight"
Nevýhody: "Some passengers arrive late 1 hour from transfer flight, but meantime plane crew started relocating existing passengers to different seats without checking if the seat is available, and that created chaos."
Výhody: "It took me to Warsaw"
Nevýhody: "Very small, uncomfortable plane. Late."
Nevýhody: "Did not take it, was late and missed the flight"
Výhody: "Courteous, knowledgeable and professional crew. Fast boarding. Direct flight."
Nevýhody: "No wifi. Little room if person sitting in front leans back."
Výhody: "Great flight lots of leg room"
Výhody: "Very friendly crew member."
Nevýhody: "If you book a afternoon flight with LOT, you should be aware your plan will mostly arrive late"
Výhody: "Good food and service."
Nevýhody: "Tv is very difficult to see at that distance. Poor choices of films."
Výhody: "Flight was good. Warsaw is a well organized airport and easy for transit passengers to negotiate. Flight crew, staff were all helpful and approachable. The captain gave passengers relevant information and cabin crew did the same. Flight was problem free no turbulence no delays no just well run and well organized."
Nevýhody: "Leg room - I know in economy you can't expect much but passengers are really cramped on the 787. 9 hours of sitting in a very restricted space with little opportunity to get up and about if you are hemmed in between two fellow passengers - and once the idiot in front of me had reclined his seat it became very uncomfortable. I don't frankly see why seats need to recline at all - it does not make it much more comfortable for those "reclining" and certainly makes it considerably worse for the person sitting behind. I also don't understand LOT's boarding process - it didn't make much difference but if you are assigned a ZONE 3 boarding number and it is never displayed and never called, what"s the point."
Výhody: "I am not sure where to start from but each lot employee I talk with had poor English and not the tinyest willing to help just to move , I had a flight back from cezh republic to JFK with a stop in Warsaw When I got to the front desk in the air port to print my ticket the Liady ( work at Sation 236 ) was very rude and anti costumer service she print me only my first fly ticket and when I ask why she " I don't know " I said ok so when u get there you know which get I go or where I will print the other ticket she say I don't know Ok and then I ask her can u check if it a room I. My flight from Warsaw to JFK in business it this moment she tell me I can switch sit and ask me to go I was shocked but this was only the bigining when I got to Warsaw I ask in the gate counter where should I go to print my ticket after I try to explain him 10 times what I mean ( he didn't speak English at all ) he told me to go pass the passport check and in gate 21 they will print it to me I fly a lot so I ask him if he sure becuse I am petty sure I will need my ticket the guy at the desk repeat imhim self so I want and waited 25-30 min in the line so the police officer in the passport check will tell me I need to go print my ticket So after the officer from the passport desk call someone he direct me to go to hate 26 and there they will print my ticket I want them and again wait for 15 min to print my ticket ( it was only me this is the sad thing I don't know what tool 15 min to print a ticket ) and it amazing how unsocial and 0 in customer service the lot polish employees I meet And this is without talking about the delay in my coming flight for 2-3 hrs ( a delay it something that happen a lot yes but the way they handled it again 0 in costumer service )"
Nevýhody: "The flight attendant was very nice and professional but it was business class so u can't really compare I will definitely will not recommend ppl to fly with them"
Výhody: "The flight was fantastic! LOT is ROCK! Thanks much!"
Výhody: "Crew was very good. Plenty of food, and they came around often with drinks and water."
Nevýhody: "I travel internationally regularly on business. Lot Airlines was hands down the worst airline I have ever flown with. They charged me twice for the same exact tickets and then would not refund me the entire fare. The deducted $300 to process back the credit. Personnel, at both the airport and in flight, were curt, uncommodating and lacked customer service. On my return flight from Warsaw there was a large, disruptive group with a number of unruly children & airline staff did nothing to address the children running across seats, screaming and wreaking havoc for over 8 hours. Passengers could not sleep & the noise was unbearable."
Výhody: "From check-in to boarding went as smooth as possible. 5 star service."
Výhody: "Crew was very nice"
Nevýhody: "Seat was broken and flight was delayed 45 min"
Výhody: "Flight was on time, the crew was very pleasant. No complaints"
Výhody: "It's this application which is really make me like a stupid guy sitting in the airport"
Nevýhody: "U have to refund the money back this is worst experience I had in my life"
Výhody: "I got to Warsaw safely."
Nevýhody: "The flight was delayed 3 hours."
Výhody: "On time"
Nevýhody: "Baggage charge and hot plane"
Nevýhody: "Flight was delayed by an hour - boarding was delayed 5 minutes at a time so you needed to stay by the gate."
Výhody: "On time and a comfortable flight."
Výhody: "Nothing did our. Just another flight."
Nevýhody: "The seat was very worn down and hard."
Výhody: "The aircraft in general was newer and all the screens were working and clear."
Nevýhody: "The lowest volume was almost too loud for comfort on the entertainment system for headphones. The seat has no cushion left."
Nevýhody: "Seats were too small."
Nevýhody: "the economy class seats are torture for anyone of normal size. 10 hours with three 6-foot tall people crammed into a row was excruciating."
Výhody: "lots of legroom on this flight"
Výhody: "Nothing much"
Nevýhody: "The aircraft was very small with exposed wings and it was very noisy"
Nevýhody: "Over 45 minute delay going from Krakow to Warsaw with only a scheduled 1hr35m layover to get connection to JFK. Just made it!"
Nevýhody: "It was cancelled and the return was a 20 hour ordeal."
Výhody: "Good movies and low cost tickets."
Nevýhody: "The crew seated an alcoholic next to me and refused him alcohol. He bullied me and them all night to procure him alcohol and they were no help to me. He said they knew he was an alcoholic and wouldn't serve him but that didnt stop him from trying or from pushing me to get him some. He got up a dozen times, looked sick, and for the last 2 hours fidgeted and muttered and moaned. If they knew he was in such rough shape, why allow him to fly and why allow his behavior towards them or me? The food was gross!"
Nevýhody: "Seats are old and worn. Pitch is Ok. BEG is bad, at least if you connect there to the JFK flight. You have to go to different desks to verify passport (!) and pass additional security control where they don't let you carry in any tax free purchases you make at your originating airport although you never leave the transit area. Boarding is chaotic with no staging."
Výhody: "It was okay, I mean, for a short-haul flight, nothing more is required. Except for accuracy."
Nevýhody: "They should finally replace old ATR-72."
Výhody: "Nothing, pretty much"
Nevýhody: "I was told my hand luggage needed to go to the cargo, despite it being small enough to be with me. The food was a water bottle and chips. There was more than an hour late to boarding time. The crew were not informative about what was going on. The plane made worrying noises when taking off."
Nevýhody: "The fact that I had to check my guitar was odd. And online check In was difficult . I ended up paying more to check my guitar in at the airport"
Nevýhody: "Check in was slow but not crowded and they lost my and other 20 passengers’ suitcases! No information was given about why and we still don’t have any information. AirSerbia does not respond do emails or calls."
Výhody: "Food was fantastic. Crew was attentive and polite."
Nevýhody: "This flight is apparently consistently late"
Výhody: "Fast service, kindness."
Nevýhody: "They should finally get rid of these old ATR-72 and replace them with some newer aircraft."
Nevýhody: "Snacks on the plane, comfort"
Nevýhody: "they charged me for baggage when it was supposed to be included"
Nevýhody: "Not enough time between the connecting flights. The terminals were too far apart, and the local airport transportation took too long to get me to a connection flight terminal."
Výhody: "Pleasant staff, wonderful food, very pleasant flight"
Nevýhody: "Nothing, everything was very good"
Výhody: "I didn't get to my AirSerbia flight."
Nevýhody: "I didn't get to my AirSerbia flight."
Nevýhody: "Paid the ticket and check in luggage at Opodo but was informed at the counter that luggage has not been paid for. Denied checking in luggage despite having a printout saying it has been paid for. “The luggage is not in our system” was the only response."
Výhody: "Comfortable seats"
Nevýhody: "Crew attitude , allowing oversized baggage in the craft, no food service though it's not LCC."
Nevýhody: "Old outdated planes. Very little in flight entertainment- tiny selection of movies and tv shows. No ability to charge mobile devices."
Výhody: "We received a voucher for food during our 4+ Hour delay before boarding on air serbia to Belgrade. Once we arrived in Belgrade, we stayed in the business suite before our flight and was provided with food and couches to relax on before our next flight. Also, on our connecting flight to athens, Aegean airlines was very professional and really wish I would have used their service instead of air serbia."
Nevýhody: "Air serbia did not tell us why there was a 4+ hour delay to belgrade. Once we arrived in Belgrade, we had to wait 9+ hours for our connecting flight to athens when we were only supposed to have 2 hrs layover. Once we boarded the plane to athens, the workers at the airport had no clue were our luggage was and a lot of things were miscommunicated between them. They were very unprofessional and some of them were very rude. They had plenty of time to move our luggage to the next airplane, but too careless to do that. So now we have to wait a couple of days to get the rest of our luggages. We also missed our train ride in greece because of air serbia and had to pay for another train ticket and did not receive a refund"
Nevýhody: "The check in process was a mess was forced to wait in multiple long lines with the worst, unprofessional, disregarding, condescending staff to check in and then another line to pay for luggage. They also force you to pay an additional "seat fee" even if you don't request a specific seat. Horrible customer service, zero regard for customers. Waited in shuttle for 45 minutes before being taken to plane. My air conditioner fan for my seat was completely broken but had to pay for that seat as well. Avoid at all costs. Worst airplane very old and run down. Also the staff for Vienna airport is who you have to go to to pay fees for luggage and THEY ARE THE WORST TO DEAL WITH. Would avoid this airline at all costs."
Výhody: "Seating was excellent good leg room for a tall person like myself. Service on flight wad great. Boarding and checkin were a bit of a mess but were quickly resolved"
Výhody: "Onetime and efficent"
Výhody: "Quick and no fuss"
Nevýhody: "No food and entertainment didn't work"
Výhody: "Nice service."
Nevýhody: "Small aircraft"
Nevýhody: "The fact that, although the card said it was the same company for both flights (two-legged), I could not get a boarding pass at check/in for both flights, for both the outbound and return journey, and had to go through customs and border control twice just to get a new boarding pass each time. Leg room can be better, even with the extended legroom space."
Výhody: "I like it was fun"
Nevýhody: "I liked everything"
Výhody: "I requested a special meal. It wasn't delivered. I had called Air Serbia days before my travel to confirm that, and the lady said it was. Unfortunatley, there is no way for me to lookbthat information online. Even the gate agent wasn't able to look that informationmout, and told me it will be there. I simply had to go with 'belief' that my special meal would be there. They did not have any other options . The food they served was so unpalatable that I threw up. I threw up in a plastic bag, as opposed to a barf bag. I didnt have time to get it out from the seat pocket. When I called the flight attendant for assistsnce, she was so rude in pointing that I should have used the barf bag and not a plastic bag. Very unempathetic. They did not check on me after that. The flight was so hot, and too crammed. Old plane. The entertainment was unentertaining. I would never fly this airline again."
Výhody: "A short connection"
Nevýhody: "Not possible for online check-in"
Výhody: "You guys cancelled my trip 2 hrs before take off. I received an email at 12:20 saying that my card didn't go through after telling me earlier it was paid for very disappointed . I had to rush to the airport couldn't by my ticket because they don't sell at counter and then was on phone with air Serbia for 45 mins before I could buy my flight on a long distance call which will probably cost me $50."
Nevýhody: "My luggage was lost."
Nevýhody: "Not a orginized airline at all!! I flew my whole trip with the same 50+ people. We had 2 connecting flights, all the stops that we did was always behind schdual, staff was nice but late! the worst part is, our final destination 20+ people lost there luggage including me! My dad and aunt flew with are serbia aswell and they also lost there luggage..! My dad and aunt got there luggage after 1-2days after ther flight but its a big inconvenience i have no update on my luggage yet hopeing it will be here tomorrow."
Nevýhody: "It was very cold in airplane. Bad food. No covers. No tv"
Výhody: "Great. ON TIME!"
Výhody: "Flight was on time, nice plane with lots of leg room, flight was nice apart from near landing. Food was good with a free drink too."
Nevýhody: "We were told to go to a desk for boarding car which we walked for some time to get too and were then told to go to the gate and they would give us a boarding card then. Much walking for no reason. They need to communicate with each other and customers more."
Výhody: "crew was great , very friendly"
Nevýhody: "tv sound didn't work"
Výhody: "On time."
Nevýhody: "Small and uncomfortable prop plane. Boarded from rear only."
Nevýhody: "I am almost 2 meter tall (6'4) and I asked more than 30 days before the flight to receive a seat with extra room for the legs, I was told that the flight was fully booked and there are no seat that are available. I then asked for the same in the check-in and received a similar answer. When I arrived to the plain I saw that I can't seat because there is no space so I asked the flight crew to try and find a solution but they said they can't do nothing. Only after I insisted and spoke with the cabin manager they checked and found a place - in fact there were 2 seats with extra room for the legs that were available!! and the flight had many other open seats (they just lied about it). A lot of the personal television did not work and the crew did not assist and did not solve the problem, but just said that this happens and that they can't do anything. This is just ridicolus for a more than 8 hours flight! The airconditioning did not work properly and it was exteremly hot. In general it was an horrible experience, the crew was very unpleasent and did not want to help and the food was just disgusting. I do not recommend to anyone to fly with Air Serbia, you better pay the extra money and fly with a real company."
Výhody: "The flight attendants were courteous and advised passengers they can move around once boarding completed."
Nevýhody: "The flight was operated by a avery small plane, so we were advised to leave the carryons outside to be put in the hold. Once on the plane, I thought my bag would fit in the overhead bin. Also, was annoyed that flight attendants would approach you speaking Serbian, which I don't."
Výhody: "The food was good as always, the crew is nice."
Nevýhody: "It's not really comfortable, but I guess that's because of the plane model and the economy class, so not much to do there. Boarding was delayed, and they put too many people on the bus taking you from the gate to the plane. The entertainment system should have more content."
Výhody: "On time, professional"
Nevýhody: "food could be better"
Výhody: "Very friendly staff"
Výhody: "Very responsive and real meal for short flight!"
Výhody: "On my two two hour flights, they fed us a lot, we're very attentive and very nice."
Výhody: "Good food, skillful pilot"
Nevýhody: "This is a rating for our entire experience which was awful. In our area you were unable to check in online or use a kiosk. That meant every person on the flight had to check in at the airport. There were no lines, no directions, just a mob at the desk. Once onboard the intercom went out during taxi. We had to turn around. No information was given as we sat on the taxiway. We finally took off late and again no information was given about connections. When we asked we were told "don't worry the Belgrade airport is small". luckily the flight from Belgrade to Athens was also late so we made the connection. Departing Athens was difficult as well. Online Air Serbia was showing our flight was cancelled due to a possible air traffic controller stike which did not happen. We called Air Serbia and were informed the flight was not cancelled. "Just show up at the airport" we were told. We showed up more than 2 hours early and waited in line to be told we were not in their system along with 2 other couples by a very curt airport employee. We waited an hour, despite all of us having proof of paid tickets. Again, no information was given. They finally confirmed the first leg, Athens to Belgrade but not the 2nd, Belgrade to Stuttgart. We waited again and finally were given boarding passes. We were not apologized to, offered an up grade or really afforded any customer service. One of the other couples discovered on their own, that due to the possible strike, Air Sebia had indeed cancelled everyone's bookings and "forgot" to re-enter some. Leaving Athens we were also late on take off. Again not given any information and barely made our connection to Stuttgart. At this time given our experience we could not recommend Air Serbia."
Výhody: "Baggage allowance"
Nevýhody: "Too few movie choices."
Výhody: "Good company"
Nevýhody: "The part of our luggage was lost when we landed in Ljublina but we got it next morning"
Výhody: "Good job"
Výhody: "Food and comfort was good for the price."
Nevýhody: "Had a horrible experience when my checked baggage was delayed on both my outward and return flights! And I got them after 2 day for the outward flight and after 3 days for the return flight. So that ruined my vacation. Very disappointed! :("