Deplaning by row groups due to covid was a joke - we were then crammed into a bus to the Munich intl terminal. Wifi did not work at all on the 9 hr flight.
Nevýhody: "It was good enough."
Nevýhody: "We had a three hour departure delay in Munich"
Výhody: "easy boarding. crew was nice."
Nevýhody: "terrible seats. no tv or chargers."
Výhody: "The flight was only about 1 hour. Everything ran smoothly once we took off. The crew was very good, providing gate information for connecting passengers."
Nevýhody: "It would have been better if we had departed on time. I don't remember why there was a late departure but it made it difficult for some passengers to make their connecting flight. My husband and I hurried to the gate for our flight to Washington, DC but that flight left late, too."
Nevýhody: "Definitely the food!!"
Nevýhody: "Arrived late due to bad weather in Houston, about an hour late."
Nevýhody: "Food was not edible. Everything else was good."
Nevýhody: "flight attendant gave me a meat sandwich when i asked for the vegetarian option due to my vegetarian diet and i became sick because of this"
Výhody: "Everything was on time"
Výhody: "Really not many things to complain about on this kind of flight."
Nevýhody: "Boarding could be improved. Especially when it comes to hand luggage placement. They should definitely introduce boarding by place of seats."
Nevýhody: "They lost my bag"
Výhody: "The service and the airplane"
Nevýhody: "Nothing at all"
Výhody: "Lufthansa is great."
Výhody: "Crew was friendly and efficient. Plane was newer (and cleaner)."
Výhody: "Loved the flight. Definitely better than Swiss which is what we flew in."
Výhody: "Great service as always"
Nevýhody: "Our original flight, one day earlier, was canceled 10 minutes before boarding."
Nevýhody: "Flight was cancelled, Lufthansa was not able to reschedule the same day."
Nevýhody: "I didn't like anything"
Výhody: "You can't beat the German's at efficiency. Awesome!"
Nevýhody: "Houston isn't their hub and I have to put up with United."
Výhody: "Good service.good movies.Good food."
Výhody: "comfort ,crew was polite and catering delicious"
Výhody: "Drinks and great stewardesses"
Nevýhody: "No phone charger."
Výhody: "Great food!"
Nevýhody: "No entertainment"
Výhody: "Lots of food for such a short flight."
Nevýhody: "I did not go because i canceled my flight and am still waiting for my refund since 23 May. I will probably never use Kayak again. Not happy... far from satisfied. ~AC"
Výhody: "Flight was uneventful, which is what you want!"
Nevýhody: "They change the gate for transfer last minute"
Nevýhody: "They forgot the luggage at Frankfurt."
Výhody: "I liked the process this time because I didnt miss the flight (unlike last time when lufthansa workers denied us to go to the front of the line at passport checkpoint) IN PRAGUE CHECK IN PEOPLE WERE WONDERFUL!"
Nevýhody: "Nice crew"
Nevýhody: "Lufthansa cancelled my flight on November 23rd a few hours prior to departures because their pilots went on a strike. When I called and asked if they would rebook me the lady on the phone said that she could rebook for a trip that had two layovers from 2pm(Prague time) to 8:30pm(NYC time) for the 24th of November (thanksgiving). When I asked her if there was anything else she said that was the soonest flight she could find. When I checked my self I found and booked a flight for the 23rd. When I called back they refused to give me a refund."
Výhody: "I like the friendly crew. They give refreshments at no charge on a 40 minute flight and get it done in time."
Výhody: "Food/drink choices and portions were very generous on our long haul flight over the Atlantic into central Europe from the west coast of the the US. Efficient boarding. Lots of entertainment options as well."
Výhody: "Quick straight forward"
Nevýhody: "No entertainment at all"
Výhody: "The crew, food and entertainment were good."
Nevýhody: "I could not even cross my leg. The coach seats are ridiculous and because of that, I will not book on the airline again. Sorry, coach seats should be an option for everyone, not just someone the size of a 9 year old. I'm only 5'2" and 120 lbs."
Výhody: "Great crews, great amenities, good food. Best flights I've been on in a long time."
Nevýhody: "Economy seats are tough after 10 hours. But thats what I paid for so no issues."
Výhody: "These guys gave me a positive and energetic vibes . Unexpected great food , the atmosphere was uplifting and positive, thank you. I had 5 connection before in the same week, but this one was very memorable"
Výhody: "The flight was very good."
Výhody: "Service was good. In flight selection of movies, music, tv etc was good. Flight camera was cool. Got a snack and drink in a 50 minute flight."
Výhody: "We were given a free meal (sandwich) on this short duration flight. I thought that was a nice touch."
Nevýhody: "The boarding process wasn't very smooth."
Nevýhody: "I wanted to check 2 bags, even though you only get one free checked bag for economy international. The desk agent at check-in wouldn't check my second bag and didn't know how much the fee even was for the second bag. She was not exactly pleasant, which might have been because it was 430 in the morning but still. I just ended up carrying on two pretty big bags. The crew ended up gate checking one for me in Frankfurt which was nice. But I would have paid not to carry that dumb thing around with me through the giant Frankfurt airport. Other than the one desk woman in Prague, everything else was good."
Výhody: "Crew service was excellent. I would recommend Lufthansa to everybody."
Nevýhody: "Considering the length of flight we received o.k. refreshment."
Výhody: "Very short fligh so there was no entertainment but everything else was perfect"
Nevýhody: "It was cancelled!"
Výhody: "We made it safe and sound!"
Nevýhody: "An older smaller jet. Kind of rickety... but we made it."
If they don’t have attitude
Výhody: "Friendly and helpful crew, smooth transfer between flights, comfortable adjustable headrest, easy to request special meal online before flight."
Nevýhody: "Movies available weren't to my taste, which isn't of great importance anyway."
Výhody: "Although economy, it was pleasant and okay"
Nevýhody: "I bought a business ticket but flew in economy from Tel Aviv to Vienna. I knew about it but the ticket cost was still high."
Výhody: "Overall Austrian was fine. Smaller plane and people were professional."
Nevýhody: "Certainly don’t expect the luxury of SE Asian or Middle Eastern airlines"
Nevýhody: "very rude and extremely racist group. I will not fly them again."
Nevýhody: "Seating is extremely cramped"
Výhody: "Crew was polite and helpful"
Nevýhody: "Long boarding time. Pasengers with huge bags as hand luggage. This should be controled."
Výhody: "Good flight , bad flight delay and luggage."
Nevýhody: "To be on time"
Výhody: "No wifi or any entertainment. Flight delays and lost baggage!"
Nevýhody: "No wifi or any entertainment. Flight delays and lost baggage!"
Výhody: "The staff were nice, the flight was on time. The meal was good."
Nevýhody: "There was no pillow on board and the flight was overnight."
Výhody: "I was able to get good seats, front of the plane. 3rd row for all my flights. pretty decent leg room"
Nevýhody: "flight was delayed, 2nd Austtian flight delayed in the same day"
Výhody: "Comfortable seat."
Nevýhody: "Quality of red wine"
Výhody: "Nothing. See below."
Nevýhody: "Original flight cancelled so rebooked ojba floght five hours later - then with one hour to go until that second flight, that was cancelled as well. Totally unhelpful ground staff, who were oblivious to the fact that I had a work commitment the next day so couldn’t overnight in some random hotel at an airport to suit Austrian’s policies. Eventually routed via Lisbon which meant literally flying all night to arrive at 0600. Lufthansa and Austrian have some serious faults to correct."
Výhody: "Service, yr air hostesses are so polite."
Nevýhody: "Food was too little for dinner and breakfast both"
Nevýhody: "You sold wrong tickets to customers. I booked economy tickets but I got Econony lite ticket. Had to pay extra charges. You shouldn’t make money to sell lower class tickets as regular."
Výhody: "Service was outstanding!"
Nevýhody: "They overbooked the flight which delayed boarding but the flight was on time."
Nevýhody: "The plane was HUGE, too big. With such a big plane the crowd formed by the gate waiting to board was unmanageable. Also the giant plane felt like it was hard to maneuver during take off and landing. I would very much prefer a smaller plane. The touch screen in front of me was not always responding when I tried to tap the screen. The audio jack was also not working great; sometimes I did not have audio in my right earbud and I had to turn and fidget the plug. The earbuds provided by the airline did not even work when plugged into the screen, I had to use my own earbuds."
Výhody: "Seats more comfortable."
Nevýhody: "Flight left late. Unboarding took a long time. Didn't hold connecting flight, missed it. Now on 5 hr wait and may miss airport transit."
Výhody: "Flight was in schedule, friendly staff"
Výhody: "Special kosher meal was good!!!"
Nevýhody: "Would like access to coffee more often. :) Internet/wireless did not work for entire flight. Aisles super small. Overall - great experience!"
Výhody: "Fast, organized boarding, on time departure. Crew was courteous. Good food for airline food. I have only had positive experiences with this airline."
Výhody: "Great staff, good meals, snacks, and drinks thru the entire flight. Good movie selections."
Výhody: "The cabin and gate crew provided a very friendly atmosphere. At the gate, the staff were very efficient in getting passengers on board despite the 20-30 minute delay. During the flight, attendants did a good job making sure meals were on time and drinks were offered often."
Nevýhody: "Since the plane clearly came from another destination, the cleaning crew at Vienna International Airport could have taken some more time to vacuum the floor and wipe down the surfaces in the passenger cabin of the aircraft."
Nevýhody: "Flyght was terible"
Nevýhody: "I remember a time when these flights had entertainment on them..."
Výhody: "After flight to Vienna was cancelled, we were put on a flight to Frankfurt instead."
Nevýhody: "Kayak sent me an email at 5:16am for an 8:15 am flight titled, "Austrian Airlines flight #704 from PRG on time". It was in fact cancelled. Unfortunately we missed the connection for the flight to Newark, which we were expressly told would be held for us... they shut the door 30 seconds before we arrived, with the plane still at the gate. Had to then go to the only counter in the terminal to see if we could get on standby. Finally got on a flight to JFK instead at 5:15pm."
Výhody: "Boarding process quick and on time."
Nevýhody: "no entertainment to rate."
Výhody: "The food was tasty, the crew was nice and overall it was realy good"
Nevýhody: "There wasn't any movies or music as entertainment"
Výhody: "The crew was wonderful, as is always true with both Austrian Airlines and Lufthansa."
Nevýhody: "We booked Austrian Airlines to Kosice for 6 to play a concert for 3,000 on Thursday night. 4 of our group arrived from ZRH; 2 from LHR. LHR-VIE was late; we ran and arrived in time catch VIE-KSC before it left, but Austrian Air would not allow us to board, despite that the other part of our travel party was already on the plane and alerted both gate staff and on-board staff we were coming and wee had to play a show that night with Arch Enemy. We had to wait 10 hours in VIE & given €12 for food. AA cited "rotational issues". Shockingly, Austrian Air delayed the 2nd flight by another hour "to wait for someone". We had to cancel the show. Really angry"
Výhody: "The plane was clean, fresh looking. Flight attendants were helpful and courteous."
Nevýhody: "Check in at Vienna airport was awful! Chaotic, no help! Kiosk software was horrible. Touch screens didn't work. No back button so, if you made a mistake you had to start from the beginning. Passport reader was not working properly. Machines were slow and delayed in responding. Not enough staff available for assistance. Arrival at LAX was even worse. Plane had to taxi for 30 minutes all about the airport runways. Finally got to a gate -almost on the beach! Then had to bus everyone to main terminal. Slow in getting bags to the passenger pickup. It took us 2 hours post touchdown to get out of the airport! Almost missed the airport shuttle,"
Nevýhody: "Nothing to dislike"
Výhody: "The crew"
Nevýhody: "The food and the boarding at Vienna airport"
Nevýhody: "The birding officer didn't inform me about the visa requirements to cross from Dusslouf to Vinna airport. This caused a big problem for me in the airport, where I: 1- Wasn't allowed to catch my flight ti Vinnea and this was both financial and time lost for me. 2- I was locked in Dussluff airport for more than 14 hours, I was threatened to be sent back to USA or any other country. This caused physiological damage for me, as I been treated like an animal 3- I was asked to pay for my new ticket ( Dussloff - Istanbul-Amman )"
Výhody: "the stewardess gave me coffee even if she already passed by me (because I was sleeping) I appreciated that :)"
Výhody: "Attention during waiting time and inside cabin"
Nevýhody: "I have the 'Economy Class' on the tickets. At check-in at the airport we wrote "economy light" on the boarding pass and want to pay for the first baggage. I check it on the original receipt I received by e-mail, there is ECONOMY CLASS and 1st baggage free of charge, another for a fee. So I do not understand and for two tickets I have paid 2 x 30 €."
Výhody: "They offered passangers ti move to raws that wete half empty so we will have more room."
Nevýhody: "I did my fligh because I was in the hospital I have send a mail to kayak and to the agent I have booked the flight with No one got back to me yet!!!!!!!"
Výhody: "Staff was pleasant and competent"
Nevýhody: "Food was way too salty. That needs to be addressed by airlines. Not a healthy or palatable experience."
Výhody: "Staff are pleasant and competent."
Výhody: "The crew were friendly and fine. No problem with boarding etc"
Nevýhody: "The seat comfort and closeness of the passengers is terrible. And makes for a stressful and painful flight."
Nevýhody: "After dinners the crew did not remove trays fora long time preventing movement. When the finally did there was a rush for the toilets. Having some toilets out of order compounded the problem Food is ok at best. The morning muffin was terrible A poor comparison to our flight last year on Turkish air"
Comfortable, free snacks and coffee/water, ghod entrrtainment
Prague to Warsaw and transfer was great - excellent boarding, no delays at airports. Horrible experience was in Toronto Pearson airport at arrival - brutal lines, terrible organization of additional PCR selective mandatory testing - very bad in Canada comparing to other international travels of mine. I wish for fast and critical improvements. Blanka Ach - firstname.lastname@example.org
Was quick and simple nothing fancy
Excellent service and value for the money.
Výhody: "Everything was great - service, food, boarding"
Nevýhody: "More food choice would be great"
Výhody: "crew tried to help"
Nevýhody: "missed connecting flight to szczecin"
Nevýhody: "Improve customer servive"
Výhody: "A very average experience. Nothing amazing."
Nevýhody: "Flight was very delayed, crew at the counter would not give updates or be kind enough with the situation."
Výhody: "Crew was fine."
Nevýhody: "Paid for business class on LOT. Somehow this was delivered on a low cost carrier. Not the same business class product at all, ancient plane, worn seats though they claim to be "new" on this 767. Multiple hours delayed departing, no reason given, and no updates, we just sat there for hours. I assume mechanical. Caused me to miss my connection and here I am having to pay huge for a last minute hotel. Not what was advertised to me which was a LOT flight not a codeshare on an old plane. Booked it through Kayak, will not be doing THAT again."
Výhody: "Crew was ok"
Nevýhody: "Short connection time. Missed my next flight so they send me from Warsaw to Vienna and then to Belgrade. Entertainment screen was freezing every 10 min"
Nevýhody: "Aircraft was comfortable and crew worked above and beyond normal crews to ensure all passengers were happy."
Nevýhody: "Din’t be almost 4 hours late No explanation, no apology"
Nevýhody: "Tight seat places. No food unless paid for."
Nevýhody: "Not being late"
Nevýhody: "I am disabled and the ground crew and flight crew were terrific in helping me board and getting me to my connecting flight."
Nevýhody: "one hour late at departure, otherwise an ok trip"
Nevýhody: "flight was over 6 hours longer than planned, we did not catch plane from Budapest to Krakow so went to Warsaw than to Krakow, plane from Warsaw didn't have air conditioning working, worst flight ever !!!"
Výhody: "There was in-flight entertainment. It was the cheapest flight."
Nevýhody: "The food was the worst I have had in over 10 years on EU-Asia flights. They missed two connections, causing over 11 hours of delay, and arrived at a different airport. We spent 4 hours dealing with visa procedures and luggage rechecking in Beijing without staff assistance. Deplorable."
Nevýhody: "Flight was delayed 2 hours and gate was changed 4 times. Unbelievable!!!"
Nevýhody: "Late boarding, late in arrival, not so great service"
Výhody: "Plane was clean"
Nevýhody: "Entertainment system locked up and did not work. I summoned crew but they never responded 3 times"
Nevýhody: "Boarding went chaotic and slow, this resulted in at least a half hour delay. People were allowed to bring to nuch hand luggage into the cabin."
Výhody: "I am fine with everything"
Nevýhody: "I lost transfer flight"
Výhody: "Crew is very professional. Good water and nice little snack."
Nevýhody: "They kept changing departure time from Warsaw to Lviv , and totally we were stocked at airport for 4 hours. Lot didn't provide any drink or food, and also they didn't give us any information about our flight, they just ignored us. We were very frustrated, our kids were hungry and thirsty but nobody from LOT company didn't care about it. They even didn't say "sorry " . I will not recommend this airline to my friends or to somebody else, just be careful with this airline."
Výhody: "Overall it was a good flight"
Nevýhody: "Some passengers arrive late 1 hour from transfer flight, but meantime plane crew started relocating existing passengers to different seats without checking if the seat is available, and that created chaos."
Výhody: "It took me to Warsaw"
Nevýhody: "Very small, uncomfortable plane. Late."
Nevýhody: "Did not take it, was late and missed the flight"
Výhody: "Very friendly crew member."
Nevýhody: "If you book a afternoon flight with LOT, you should be aware your plan will mostly arrive late"
Výhody: "Good food and service."
Nevýhody: "Tv is very difficult to see at that distance. Poor choices of films."
Výhody: "Flight was good. Warsaw is a well organized airport and easy for transit passengers to negotiate. Flight crew, staff were all helpful and approachable. The captain gave passengers relevant information and cabin crew did the same. Flight was problem free no turbulence no delays no just well run and well organized."
Nevýhody: "Leg room - I know in economy you can't expect much but passengers are really cramped on the 787. 9 hours of sitting in a very restricted space with little opportunity to get up and about if you are hemmed in between two fellow passengers - and once the idiot in front of me had reclined his seat it became very uncomfortable. I don't frankly see why seats need to recline at all - it does not make it much more comfortable for those "reclining" and certainly makes it considerably worse for the person sitting behind. I also don't understand LOT's boarding process - it didn't make much difference but if you are assigned a ZONE 3 boarding number and it is never displayed and never called, what"s the point."
Výhody: "I am not sure where to start from but each lot employee I talk with had poor English and not the tinyest willing to help just to move , I had a flight back from cezh republic to JFK with a stop in Warsaw When I got to the front desk in the air port to print my ticket the Liady ( work at Sation 236 ) was very rude and anti costumer service she print me only my first fly ticket and when I ask why she " I don't know " I said ok so when u get there you know which get I go or where I will print the other ticket she say I don't know Ok and then I ask her can u check if it a room I. My flight from Warsaw to JFK in business it this moment she tell me I can switch sit and ask me to go I was shocked but this was only the bigining when I got to Warsaw I ask in the gate counter where should I go to print my ticket after I try to explain him 10 times what I mean ( he didn't speak English at all ) he told me to go pass the passport check and in gate 21 they will print it to me I fly a lot so I ask him if he sure becuse I am petty sure I will need my ticket the guy at the desk repeat imhim self so I want and waited 25-30 min in the line so the police officer in the passport check will tell me I need to go print my ticket So after the officer from the passport desk call someone he direct me to go to hate 26 and there they will print my ticket I want them and again wait for 15 min to print my ticket ( it was only me this is the sad thing I don't know what tool 15 min to print a ticket ) and it amazing how unsocial and 0 in customer service the lot polish employees I meet And this is without talking about the delay in my coming flight for 2-3 hrs ( a delay it something that happen a lot yes but the way they handled it again 0 in costumer service )"
Nevýhody: "The flight attendant was very nice and professional but it was business class so u can't really compare I will definitely will not recommend ppl to fly with them"
Výhody: "The flight was fantastic! LOT is ROCK! Thanks much!"
Nevýhody: "I travel internationally regularly on business. Lot Airlines was hands down the worst airline I have ever flown with. They charged me twice for the same exact tickets and then would not refund me the entire fare. The deducted $300 to process back the credit. Personnel, at both the airport and in flight, were curt, uncommodating and lacked customer service. On my return flight from Warsaw there was a large, disruptive group with a number of unruly children & airline staff did nothing to address the children running across seats, screaming and wreaking havoc for over 8 hours. Passengers could not sleep & the noise was unbearable."
Výhody: "From check-in to boarding went as smooth as possible. 5 star service."
Výhody: "Flight was on time, the crew was very pleasant. No complaints"
Výhody: "Friendly crew and boarding and flight were uneventful"
Nevýhody: "The entertainment for an international flight is far outdated. The movie selection is severely lacking"
Výhody: "It's this application which is really make me like a stupid guy sitting in the airport"
Nevýhody: "U have to refund the money back this is worst experience I had in my life"
Výhody: "I got to Warsaw safely."
Nevýhody: "The flight was delayed 3 hours."
Výhody: "On time"
Nevýhody: "Baggage charge and hot plane"
Nevýhody: "Flight was delayed by an hour - boarding was delayed 5 minutes at a time so you needed to stay by the gate."
Výhody: "On time and a comfortable flight."
Výhody: "New aircraft, friendly crew"
Nevýhody: "Guys, 1 hour delay for short flight is too much !"
Výhody: "Nothing did our. Just another flight."
Nevýhody: "The seat was very worn down and hard."
Výhody: "The aircraft in general was newer and all the screens were working and clear."
Nevýhody: "The lowest volume was almost too loud for comfort on the entertainment system for headphones. The seat has no cushion left."
Nevýhody: "Seats were too small."
Nevýhody: "the economy class seats are torture for anyone of normal size. 10 hours with three 6-foot tall people crammed into a row was excruciating."
Výhody: "lots of legroom on this flight"
Výhody: "Nothing much"
Nevýhody: "The aircraft was very small with exposed wings and it was very noisy"
Výhody: "On time departure, and slightly early arrival. Everything ran smoothly. And seat spacing is quite generous!"
Nevýhody: "It took a while to complete boarding, mostly because of carry-on luggage, but it did not delay departure."
Výhody: "The actual takeoff and landing with this airline is usually smooth"
Nevýhody: "Airline is always late with no layover time making journeys stressful. The food and drink is only available for pay. There is no entertainment. There is a small snack which has been expired cookies on all flights I’ve experienced, and the staff seems reluctant to provide it. Boarding involved making everyone wait standing up for more than twenty five minutes corralled into as corner."
Výhody: "Super comfortable the seats and staff"
Nevýhody: "Nothing it was great."
Výhody: "Nothing, pretty much"
Nevýhody: "I was told my hand luggage needed to go to the cargo, despite it being small enough to be with me. The food was a water bottle and chips. There was more than an hour late to boarding time. The crew were not informative about what was going on. The plane made worrying noises when taking off."
Výhody: "The crew on board was helpful, but they can hardly make up for company’s atrocious policies."
Nevýhody: "They made me pay $70 for my carry on luggage - the very same one that I didn’t have to check in on my way to Zurich. The company has obscure luggage policies that could easily qualify as hidden charges. I will do everything I can to avoid flying with Air Serbia in the future."
Nevýhody: "The fact that I had to check my guitar was odd. And online check In was difficult . I ended up paying more to check my guitar in at the airport"
Výhody: "the boarding was smooth, the bus to the plane wasn't crowded and the plane was flying low so you could enjoy the sceneries and still get cell phone reception."
Nevýhody: "the overhead compartment was a bit small and there was almost no leg room but both of my flights were short. I booked my flight through an app and it didn't give me any checked baggage so I tried to modify my booking through airserbia website but I couldn't so I ended up paying 60 euros for my bag at the airport."
Výhody: "Food was fantastic. Crew was attentive and polite."
Nevýhody: "This flight is apparently consistently late"
Výhody: "Ehhhhh I was cool with certain things but nothing to like . The people who work there were nice though."
Nevýhody: "The selection of movies . Very poor . What entertainment?"
Nevýhody: "My bag making it to my destination not broken."
Výhody: "The plane was an airbus, nothing to rave about nothing also to complain about. It got us there safely and relatively speaking on time after a later inbound arrival."
Nevýhody: "The process of check in was terrible could not do so on line at least in Berlin. It is possible elsewhere in the system. Long and slow line for check in and then long and slow line for passport control and security, but we survived it. Advice is arrive early, you will need the time."
Nevýhody: "Snacks on the plane, comfort"
Výhody: "Crew is fantastik,Dana is the best"
Nevýhody: "they charged me for baggage when it was supposed to be included"
Výhody: "Pleasant staff, wonderful food, very pleasant flight"
Nevýhody: "Nothing, everything was very good"
Výhody: "Comfortable seats"
Nevýhody: "Crew attitude , allowing oversized baggage in the craft, no food service though it's not LCC."
Výhody: "Efficient boarding, friendly crew. Seats comfortable enough for an hour, but no longer."
Nevýhody: "I have never been on a flight where there were so many screaming infants, and so loudly. Air Serbia, like the other airlines, apparently can find nobody smart and creative enough to solve that problem."
Výhody: "Air Serbia did the best they could to keep passengers comfortable and send all of us to hotel during the day w food and comfortable accommodation"
Výhody: "Quick and short flight. Plane was clean and comfortable"
Nevýhody: "The way they nickel and dime their customers. Their baggage fees are ridiculous! Paid $224 for round trip ticket.... paid about $132 round trip for my luggage!!! Will never fly with them again."
Výhody: "We received a voucher for food during our 4+ Hour delay before boarding on air serbia to Belgrade. Once we arrived in Belgrade, we stayed in the business suite before our flight and was provided with food and couches to relax on before our next flight. Also, on our connecting flight to athens, Aegean airlines was very professional and really wish I would have used their service instead of air serbia."
Nevýhody: "Air serbia did not tell us why there was a 4+ hour delay to belgrade. Once we arrived in Belgrade, we had to wait 9+ hours for our connecting flight to athens when we were only supposed to have 2 hrs layover. Once we boarded the plane to athens, the workers at the airport had no clue were our luggage was and a lot of things were miscommunicated between them. They were very unprofessional and some of them were very rude. They had plenty of time to move our luggage to the next airplane, but too careless to do that. So now we have to wait a couple of days to get the rest of our luggages. We also missed our train ride in greece because of air serbia and had to pay for another train ticket and did not receive a refund"
Nevýhody: "The check in process was a mess was forced to wait in multiple long lines with the worst, unprofessional, disregarding, condescending staff to check in and then another line to pay for luggage. They also force you to pay an additional "seat fee" even if you don't request a specific seat. Horrible customer service, zero regard for customers. Waited in shuttle for 45 minutes before being taken to plane. My air conditioner fan for my seat was completely broken but had to pay for that seat as well. Avoid at all costs. Worst airplane very old and run down. Also the staff for Vienna airport is who you have to go to to pay fees for luggage and THEY ARE THE WORST TO DEAL WITH. Would avoid this airline at all costs."
Nevýhody: "Couldn't log in online because site wouldn't accept any of my credit cards. Got up early to check in at the airport, discovered I was logged in... After all that, the airline changed my seat without warning, moving me from the window seat I selected (and paid for) to a middle seat. Where did they get the idea I would think that was OK? Then the flight was delayed, almost missed my connection. Boarding and exiting the aircraft were zoos. Eminently unrepeatable."
Výhody: "Seating was excellent good leg room for a tall person like myself. Service on flight wad great. Boarding and checkin were a bit of a mess but were quickly resolved"
Nevýhody: "I almost died without watter due"
Nevýhody: "My suitcase dodnt arrive because they decide to leave it in skopje till the next day . I did not have any of my personal things woth me ."
Výhody: "Nice service."
Nevýhody: "Small aircraft"
Výhody: "New plains, great crew, on time. Quick check in, great price."
Nevýhody: "Sandwich was small but in Swiss I got only an ice cream on the short flight like this, so that seems to be OK."
Nevýhody: "The fact that, although the card said it was the same company for both flights (two-legged), I could not get a boarding pass at check/in for both flights, for both the outbound and return journey, and had to go through customs and border control twice just to get a new boarding pass each time. Leg room can be better, even with the extended legroom space."
Výhody: "I requested a special meal. It wasn't delivered. I had called Air Serbia days before my travel to confirm that, and the lady said it was. Unfortunatley, there is no way for me to lookbthat information online. Even the gate agent wasn't able to look that informationmout, and told me it will be there. I simply had to go with 'belief' that my special meal would be there. They did not have any other options . The food they served was so unpalatable that I threw up. I threw up in a plastic bag, as opposed to a barf bag. I didnt have time to get it out from the seat pocket. When I called the flight attendant for assistsnce, she was so rude in pointing that I should have used the barf bag and not a plastic bag. Very unempathetic. They did not check on me after that. The flight was so hot, and too crammed. Old plane. The entertainment was unentertaining. I would never fly this airline again."
Výhody: "Food is okay, entertainment is finally available (at least for mobile phones and tablets), crew is good"
Nevýhody: "New sits are just uncomfortable, especially in the middle."
Výhody: "You guys cancelled my trip 2 hrs before take off. I received an email at 12:20 saying that my card didn't go through after telling me earlier it was paid for very disappointed . I had to rush to the airport couldn't by my ticket because they don't sell at counter and then was on phone with air Serbia for 45 mins before I could buy my flight on a long distance call which will probably cost me $50."
Nevýhody: "It was very cold in airplane. Bad food. No covers. No tv"
Výhody: "Flight was on time, nice plane with lots of leg room, flight was nice apart from near landing. Food was good with a free drink too."
Nevýhody: "We were told to go to a desk for boarding car which we walked for some time to get too and were then told to go to the gate and they would give us a boarding card then. Much walking for no reason. They need to communicate with each other and customers more."
Výhody: "As mentioned many times, they are more professional than JAT, but still looong way to go."
Nevýhody: "They upgraded their system, but it fails when it comes to payments. They should definitely replace turbo props with jets."
Výhody: "The tiny plane was smooth in the air. Crew was nice."
Nevýhody: "Only water and bread for the way back while we had full dinner service on the way there. chairs we older but fine."
Výhody: "On time."
Nevýhody: "Small and uncomfortable prop plane. Boarded from rear only."
Nevýhody: "I am almost 2 meter tall (6'4) and I asked more than 30 days before the flight to receive a seat with extra room for the legs, I was told that the flight was fully booked and there are no seat that are available. I then asked for the same in the check-in and received a similar answer. When I arrived to the plain I saw that I can't seat because there is no space so I asked the flight crew to try and find a solution but they said they can't do nothing. Only after I insisted and spoke with the cabin manager they checked and found a place - in fact there were 2 seats with extra room for the legs that were available!! and the flight had many other open seats (they just lied about it). A lot of the personal television did not work and the crew did not assist and did not solve the problem, but just said that this happens and that they can't do anything. This is just ridicolus for a more than 8 hours flight! The airconditioning did not work properly and it was exteremly hot. In general it was an horrible experience, the crew was very unpleasent and did not want to help and the food was just disgusting. I do not recommend to anyone to fly with Air Serbia, you better pay the extra money and fly with a real company."
Výhody: "The flight attendants were courteous and advised passengers they can move around once boarding completed."
Nevýhody: "The flight was operated by a avery small plane, so we were advised to leave the carryons outside to be put in the hold. Once on the plane, I thought my bag would fit in the overhead bin. Also, was annoyed that flight attendants would approach you speaking Serbian, which I don't."
Výhody: "On time, professional"
Nevýhody: "food could be better"
Výhody: "Very responsive and real meal for short flight!"
Výhody: "The seat, flexibility were great..and food are tasty and delicious"
Nevýhody: "The crew was not friendly for the flight to Belgrade"
Výhody: "On my two two hour flights, they fed us a lot, we're very attentive and very nice."
Výhody: "traveler's assistance check in on time smooth flying. nice snacks"
Nevýhody: "online check in is not available if starting out of Stuttgart !!!?"
Výhody: "Huge legs space for economy class, great service!!!"
Výhody: "Food is very good"
Nevýhody: "Flat bed is not comfortabl, no mattras.."
Výhody: "Short flight. 50 minutes one way.there was no entertainment so I cannot comment on the entertainment."
Nevýhody: "It was a propeller plane. It was very noisy. Our seat was number five. Next to the propeller. A lot of empty seats and we asked to be moved to a different seat but was not accommodated. I would suggest Providing earplugs to the passengers. On our return trip we were in route to. A little bit less noise, but still need your plugs. On our return trip the luggage took a long time to reach baggage claim, but 40 minutes. The flight was only 15 minutes long."
Výhody: "Good company"
Nevýhody: "The part of our luggage was lost when we landed in Ljublina but we got it next morning"
Výhody: "New interiors and uniforms for stuff , even the stuff is super smiley"
Nevýhody: "Nothing , everything was just wright"
Výhody: "The plane itself was beautiful and the seatback entertainment was serviceable."
Nevýhody: "Boarding was an hour late for no discernible reason, food for a nine hour flight was for pay only at about eight dollars a sandwich, crew was rude, and seats were very uncomfortable and close. I would never fly this airline again and will tell my friends to avoid it."
Výhody: "The crew was polite and attentive. I flew in the premium cabin and found the seat very comfortable."
Nevýhody: "The check in lines were disorganized and extremely busy. The flight was called to board an hour and a half before departure. However, boarding didn't begin for over an hour. Due to that, I wasn't able to use the lounge, which I had paid to use."
Výhody: "The online menu, seats were comfy, smooth flight."
Nevýhody: "The line to board was insanely long and slow moving."
Výhody: "Smooth plane ride"
Nevýhody: "Friendly staff on plane"
Výhody: "The crew was very attentive. The Dreamliner was clean and very nice. Seats were good. Food was good. Entertainment was excellent. they gave blankets,but not pillows (but I did not ask for one.)"
Výhody: "WOW went out of business before our flight, and Kiwi handled our transfer very poorly, promising things they never delivered. Agents in Prague were infinitely more helpful and straight forward."
Výhody: "Nothing to be honest. Very mediocre airline. Zero customer service from check in to in flight service. Very rude and non helpful crew. Extremely disappointing."
Nevýhody: "Definitely customer service. Staff needs to know the definition of hospitality and customer service and then apply it with joy and passion for their jobs."
Výhody: "I got lucky enough to catch a bulkhead seat, because the flight wasn't full. If not for that, the up charges and upsells for seats with no room would've been very uncomfortable."
Nevýhody: "The lavatories we're all out of toilet paper and Kleenex for almost the whole flight. The attendants didn't pick up waste through the cabin until the very end of an 11 hour flight, and then only because we asked. The check in process was very slow. They sell everything! NORWEGIAN sucks"
Výhody: "One crew member was obnoxious."
Nevýhody: "If they didn't BLAST the air conditioning. People were cold almost the whole flight. Some children were shivering."
Nevýhody: "I was forced to pay $93 for a carryon that I used with Norwegian 2 weeks before."
Nevýhody: "Would never recommend to anyone. They do not even serve orange juice to you without payment. Had to pay for headphones to watch movies. Staff was very unpleasant and unwelcoming. There is no food unless u request. Snacks are all sold out. Horrible airlines Never again will fly with this airlines"
Nevýhody: "After having no issues with my carryon on my first Norwegian flight of the day, I was forced to pay 650 NoK to check my carryon as we were boarding my flight from Oslo to New York. This was just ridiculous because my bag fit in the overhead bins just fine and there we’re many empty overhead bins"
Výhody: "Movies were good and seats were spacious. Not much service throughout the flight."
Nevýhody: "Little service for water. Clogged toilet."
Výhody: "Crew was very nice and attentive. Seat was comfy. Sat in the middle of the Premium Cabin, last row, end seat."
Nevýhody: "Had to walk 3 days to get to the gate. It was a joke. I didn't see any golf carts transporting anyone down to those gates. All I kept thinking about is ," Im glad I'm not an elderly person or I would never make it to the gate". Shame on this airline. They need to do something about this."
Nevýhody: "I’ve never been on a 6+ hour flight that did not feed you, or at least supply you with snacks and water/soda!"
Výhody: "You ought to have a NA option as Food was not served on this shorter route."
Nevýhody: "Delayes delayes delayes....I fly to Europe quite often: Norwegian is the only company who doesn’t make up any lost time in the air... Cranky and unpleasant flight attendants... The overall experience felt like they really don’t care...."
Výhody: "Nice friendly service Spacious chair"
Výhody: "The dimming windows, the screen in the headset with movies and games, and the direct flight."
Nevýhody: "Small area in which to try to sleep, which is to be expected. Not smaller than other airlines."
Výhody: "Flight attendant were professional"
Nevýhody: "I understand its an economy line, but drinking water must be offered, I had no idea they don’t offer water, seems a bit inhumane"
Výhody: "Food was pretty good considering it’s airline food. Featured the headrest flaps for more comfort when you doze off. Decent movie and show choices. I like the way you can order snacks, drinks or even duty free items on the display and have them quickly."
Nevýhody: "Not very quick in picking up the trash. Tray tables too low."
Výhody: "I like the technology incorporated into the aircraft."
Nevýhody: "I don’t like that if you are low fare, you get zero attention. Not even water for a 13 hour flight."
Nevýhody: "Only 2 bathrooms were working during most of the flight which is not enough to accommodate everyone’s need"
Výhody: "Awesome flight. smooth And kind flight crew. Would highly recommend Norweign!!"
Nevýhody: "Flight was delayed over an hour due to technical problems, which they let us know about after having us line up for 40 mom. Then the entertainment system didn’t work. Nor did the WiFi. Food was horrible."
Výhody: "The entertainment system was pretty good."
Nevýhody: "I bought the ticket at the last minute and couldn't pre-pay for luggage or food. The food cost me and my companion $50 for sandwiches, snacks and drinks. Even water and soda is $3 for a small can. If you want a blanket, they charge, if you want anything, they charge. Luggage was over $80. Just pay more for a different airline, it will be less."
Nevýhody: "Two cancelled flights and one 4 hour delayed departure"
Výhody: "The film selection was good."
Nevýhody: "Delays with very little information. Cramped plane. Unprofessional staff. No free refreshments. Bad website and faulty app. A budget airline to be avoided."
Výhody: "Crew onboard very nice Comfort in the plane better than expected"
Nevýhody: "First flight was late. Difficult to have information on what to do. It was either try to go and get your correspondence or wait for the next day, no alternative. Crew at the airport (NCE) were really not knowledgeable, they didn’t know if hotel was covered in case of a missed correspondence, they didn’t know if the next gate would be close by or if it was needed to go back to security..."
Výhody: "It was pretty cheap to travel but came with a lot of restrictions"
Nevýhody: "Baggage allowances where very restricted and no headsets on airplane. Good choices where bad and had to pay for snacks and coffee."
Výhody: "The equipment was top-notch. The staff was friendly and efficient. The food was appropriate to flying. The price was right."
Nevýhody: "The negatives were so minute that they are not worh mentioning."
Nevýhody: "The flight was operated by HiFly. Communication about delays (5+ hours) was terrible and non-existent for the most part."
Nevýhody: "Last minute switch to a different substandard carrier (hi fly) and different aircraft is standard operating procedure. A huge waste of money specially if you are paying extra for business class."
Výhody: "Even though we were in the economy section we had a wonderful experience. Two good meals were served and there were plenty of options on the in flight entertainment system. All the flight attendants were very nice and attentive. I would definitely recommend Norwegian."
Nevýhody: "I will not fly this airline again if I can help it. $3 for a bottle of water? Buy a blanket? I fly international flights frequently...I have never experienced such poor service on any other airlines. The crew was untrained and some even dancing in the back of the plane. I would not want to trust my life to such people if there was an emergency on board."
Výhody: "Nothing really. It took off, it landed."
Nevýhody: "2 hours delayed. Old plane, no entertainment or food. Indifferent crew. Nothing to recommend it really and no reason to endorse choosing this airline."
Výhody: "The crew was fun, helpful and nattily dressed. The entertainment is all free and plentiful."
Nevýhody: "There was no food available with more than half of the flight left."
Nevýhody: "On Monday September 11th I flew from Stockholm Arlanda to JFK on Norwegian flight DY7005. I was seated in 3J in the premium cabin. The couple in front of me began drinking excessively as soon as the aircraft reached cruising altitude. They were served by a flight attendant (who I then found out was the crew supervisor) called Vinnie, who served them doubles of vodka, cognac and bailey's, smiling and laughing with the passengers and giving them high fives. About 4 hours into the flight, the passenger in seat 2J turned around in his seat and began to harrass me. He claimed that we had friends in common and worked in the same industry and that we should work together. I remained polite and indicated that now was probably not the best time but that we should discuss it at a later date. Please note that I had never seen this man before in my life. I was working on my computer and put my headphones back on. He then began to shout and swear at me, saying that I disrespected him, I assume by not engaging him in conversation. He threatened me and at one point tried to swing at me from his seat. His partner then tried to calm him down. A flight attendant that was passing at the time (middle aged black woman) said something to the effect of "I don't know if YOU GUYS are from New York but you all need to calm down", somehow assuming that I was in collusion with this other passenger. I said to the lady "miss I don't know this man" but she ignored me and kept on walking. After this initial incident and seeing that the in flight staff were not interested in addressing this man's behavior, I put on my headphones and sunglasses and pretended to sleep. I could hear him issuing threats and swearing loudly. This went on for about 30 to 45 minutes (I was listening to a podcast and could hear him over the commentary) and then he again turned around in his seat and tried to touch me. At this point I panicked and grabbed my items and headed for the galley. I noticed that the lady in the seat next to me had vacated her seat and was having a concerned conversation with one of the flight attendants. I asked for the purser and a younger black fight attendant told me that "he was resting". I told her to get him and she turned to her counterpart and said "he's pissed off" as if I was over reacting to some sort of minor situation. The purser (Vinnie, who had been serving up doubles and high fives) arrived and told me that it was unlimited drinks in the premium cabin and there was nothing that he could do about that, and that they had cut him off after he started antagonizing me. I asked why it was that he would knowingly supply a passenger with over ten drinks, jeopardizing the wellbeing of other passengers, and he again responded that it was unlimited drinks in the premium cabin. The younger female flight attendant then told me that the cops would be waiting for the passenger on arrival - when in fact, the port police department was never notified, nor was the Norwegian"
Nevýhody: "Extremely rude flight attendant that served my section. Lack of information about when you would be served. No free drinks including water, even though I paid for a meal. Very narrow seats, the only type of person that would fit comfortably would be a child. I was given a different seat from what I reserved and sat in the middle of 2 men (one with horrible body odor), both whom were very thin, but it was if we were all sharing the same seat, I couldn't move!!!! Toilets hadn't been cleaned, absolutely disgusting. When the pilot spoke, he had such a thick accent no one around me could figure out what he was saying. And last but not least, we sat on the plane for 3 hours before we took off, 2 of those hours was without airconditioning."
Výhody: "The crew was great and the flight was comfortable."
Nevýhody: "I believe it's an airport issue so I'm hesitant to put this but I was unable to check in until 2 hours prior to my flight. The rest of the party I was traveling with was on a different flight that left a bit sooner so I arrived with them at the airport only to be kept waiting as they were able to go through security upon arrival. Norwegian doesn't have a designated window or kiosk so I wasn't able to get any help on the matter."
Výhody: "Dreamliner was good."
Nevýhody: "I did not like food service.I have some food restrictions.There were no kosher or halal options.Anyway, I was not expecting that but I wanted to get a cup of soda but the crew said if you don't get the food you can't have the soda so I had to buy it. This is stupid. I did not like luggage restrictions they allowed me only 10 kg if it is more than 10 you have to pay another hundred dollars. If I find another direct flight I'll try it."
Nevýhody: "They always run out of the chicken option first for dinner."
Výhody: "Crew was professional and nice"
Nevýhody: "Legroom sucked. Flight was 4 hours late. Missed my connecting flight. Entertainment consisted of 2 old movies and 2 sitcoms."
Výhody: "The food and the friendliness of the staff once on the plane in NY"
Nevýhody: "The long wait time that occurred in New York, I was at the airport for over 4 hours waiting for my flight as we had received an email to arrive early. The second flight from Stockholm was a bit confusing as they changed the gate and there was no staff in sight that could answer any questions. The 2 staff members I saw were not friendly and just directed you to the screen."
Výhody: "We boarded and then sat due to computer issues for am hpur and a half. I was okay with this as safety is obviously what we all put first. Upon landing at JFK we then sat on the tarmac for 3 hours... 3 hours! JFK should be ashamed."
Výhody: "The flight was on time and the staff were very nice."
Nevýhody: "Boarding was chaotic. No one gave any instructions so the passengers crowded the gate area seeking an advantage to board. Flight was very crowded in the Economy cabin. Fortunately it was short."
Výhody: "Price, direct flight"
Nevýhody: "Everything except price!"
Výhody: "Price is Great . and the timings of the flights"
Nevýhody: "we were waited 20 minutes standing in front of the airplane after passing the gate . do not know why . but it felt crowded non secure due to the crowded."
Výhody: "i wasn't sitting next to anyone"
Nevýhody: "the one toilet in use had a leaky faucet which meant by the end of the flight there was no running water to wash hands with. gross! the other toilet was used as storage."
Výhody: "Lots of space Seat is comfy Great crew New planes No frills...plastic glasses and cutlery"
Nevýhody: "Seat didn't lie flat TVs can shine in your face while trying to sleep"