Service is excellent. The boys lanes are all old and outdated, that’s after 6 different flights. Food is ok, but definitely Turkish food. You must ask for alcoholic beverages, it is not given readily. We had a 14 hour layover and supposedly an overnight hotel was provided. That turned out to be a 3 hour fiasco at midnight which TA did not make easy or offer assistance.
Nevýhody: "Due to mishandling of the situation, we were not allowed to board the plane, despite the fact there was no restriction for us not to do so."
Nevýhody: "Better food options but that’s for all airlines!"
Nevýhody: "Good service no delayed"
Výhody: "I like everything about this airline... from the ticket prices, to their membership in Star Alliance, to their awesome customer service."
Výhody: "Very uncomfortable"
Nevýhody: "More cushion"
Nevýhody: "The service was bad and the fly attendant was mean and not helpful and gave me attitude."
Výhody: "Food service and choice of meals was good. Nice movie and Show selection."
Nevýhody: "The aircraft was dirty the bathroom was not up kept. The boarding process was horrible considering I’ve flown with Turkish Airlines before. The seat was extremely uncomfortable and the passengers were kicking the chair behind me and in front of me the entire time:/ The plane got really cold towards the end of the flight! The crew seemed irritated and we’re talking in the back quite a bit when we needed assistance. I was disappointed with this flight to be honest !"
Výhody: "Entertainment package"
Nevýhody: "I paid extra money for the upgrade to sit the exit but only to be told after boarding that due to my size and age that I can’t sit on the exit aisle. Then I said okay, I’ll move if I get a refund and the the flight attendant said that they will. So then I swapped to a middle seat by the attendants directive all the way in the back. After the plane takes off, the flight attendant said that can not refund me the upgrade. I was extremely frustrated and felt discriminated because of my age and size. I demanded to sit back to my original assigned seat but they refused. Not to mention, the flight was delayed!! Unpleasant experience and a rip off."
Nevýhody: "Crowd highly liked company deserves crowd"
Výhody: "Never flown TK before and was satisfied. Very good crew, acceptable entertainment, good food."
Nevýhody: "Not their fault but 14-hour flights are exhausting."
Výhody: "Like flying first class"
Výhody: "I really liked the selection of food, beverages, and movies"
Nevýhody: "Economy is SO cramped for such a long flight."
Nevýhody: "Extra extra and private security passing from Istanbul airport"
Výhody: "Surprisingly good food. Great in flight movie selection."
Výhody: "Timeliness of flights. 3 of 4 planes modern and well appointed! VERY good food."
Nevýhody: "Good plane. Comfortable seats and entertainment system."
Nevýhody: "The crew blocks economy passengers from moving forward until all of first class has left. No other airline does this and its really annoying"
Nevýhody: "Flight was delayed 2 hours before take off."
Výhody: "When I missed my flight from Belgrade to Istanbul due to plane being late 45 min.and I missed my flight to LA, they gave me a free accommodation and meals."
Nevýhody: "I didn't like the fact that nobody told me that Ataturk Airport in Istanbul is so big that you can not make to connect flight on time for an hour.Especially if you flight has been late to depart like mine from Belgrade due to the rain. I thought I will make it to the connect flight to LA but the gate was already closed. I was instructed to do multiple errands, to get Turkish visa, etc all on my expense to be able to exit the transit as an American citizen and be able to take Turkish airlines bus to the hotel.The hotel was fine and the meals. The problem was that they calculate bus traveling time wrong in the hotel and put people on the bus next day too late, so due to the traffic jam, we barely made it to the airport, and then we had to stress the officials to put us on the fast passport control lane due to boarding time."
Výhody: "Comfort, food, staff, everything"
Výhody: "They are literally the BEST airline I have every flown! All the crew are so nice and it is their policy to give you all of the comforts - pillows, blankets, headphones, drinks (including alcohol), movies, musics, games, meals, snacks and probably more! I don't think they have a way to take money! This was the best flying experience I have ever had! The plane itself was also very nice. There was touchscreen in front of me with all kinds of entertainment plus a USB charger for my phone. They also made sure the closest connecting flight folks had gate attendants waiting for them. The service is phenomenal all the way around!"
Výhody: "Eat fare , amazing customer services . Turkish airlines s pretty good. And affordable .."
Nevýhody: "Nothing , it was all good"
Výhody: "The in-flight entertainment was good and the flight attendants were very nice. They offered us small sandwiches and drinks during the flight so it was comfortable to fly with them."
Nevýhody: "You need to buy a visa if you want to enter the country and they only accept USD, Euros or GBP. The only currency exchange is on the other side of passport control so you have to use one of the ATMs and they only give you $100. The staff is unprofessional and seems clueless when you ask them for help. The kiosks are a nightmare and working with them is worse than working with the people. They freeze, and glitch and many of them just flat out don't work. Probably one of the worst airports I've ever been to."
Výhody: "Entertainment is good, many movies and games for kids."
Nevýhody: "Flight attendants are rude and food was terrible! No menu and no selection to choose."
Výhody: "Flight crew was pleasant."
Nevýhody: "When I check-in for flight from Rome to Istanbul and Istanbul to Los Angeles, only the first leg of trip was confirmed correctly. For the leg from Istanbul to Los Angeles I confirmed a window seat when I checked-in online. However, when I arrived at the airport I has a middle seat and could not change it and the 15 hour flight was miserable. I also asked to be upgraded to business class and told it would be $3,500.00, which was ridiculous."
Výhody: "The flight was great and the service was wonderful. The plane was new and clean. A huge plus was the video entertainment in every seat along with headphones and USB Charging Port. They poured me a double Glenlivet scotch on the rocks at NO CHARGE!"
Nevýhody: "I booked three round-trip tickets from LAX to Athens. Our daughter did not fly with us there but we checked with ticketing in LAX and they booked her seat anyway. The issue came when we tried to leave Athens the airlines then said that I had to purchase a one-way ticket! They informed me that the flight was cancelled for my daughter because she didn't fly to Athens. The ticket was almost $1,500.00 and I intend to get my money back but it was unfortunate that they had to charge me for it in the first place."
Výhody: "The food was pretty good"
Nevýhody: "The seats were too close so you could hardly move when the seat in front reclined. They didn't clean the bathroom during an entire 13 hour flight and it needed it."
Výhody: "Nothing in particular"
Nevýhody: "The food service was really bad. Not happy with the meal choice."
Výhody: "1) The vegan meals were outstanding. 2) The free movies helped a lot! 3) The Cherry Juice is Sooooo good!"
Nevýhody: "I asked to be move from 13D (isle) to 23G (isle) They stuck me in 23E (middle) and insisted it was a middle."
Nevýhody: "The flight was cancelled due to weather conditions, that's fine! I never found out till I had to contact the airlines and verify of this piece of information after I heard it from news. Kayak never notified me, nor offered any alternatives!! Poor service!"
Výhody: "Service by the onboard crew was flawless. Food was excellent, and fully reclining seats in Business Class made a 13+ hour flight very comfortable."
Výhody: "Crew and entertainment were okay."
Nevýhody: "Less than 20 minutes to catch this plane because of delays. The flight was longer than scheduled because of delays on the airline side and US customs limited processing capability. I felt really tired when I got out of LAX."
Výhody: "Everything was good except the airplane.. i was on row 13 and the cabinet was warm and air-condition was not working fine.. i reported this ti the flight attendant. She confirmed the temp was set to 23 C however it was definitely not less that 26C .. also it took long time to serve the hot meal although we were on rhe plane and the flight depart8 got delayed for 90 minutes due to technical problem. On the other hand, seat were comfortable and flight attendants were so nice and friendly.. also Turkish lounge and airport were good"
Výhody: "The flight was empty so got 3 seats to myself"
Nevýhody: "Vegetarian meals were not good. Its a 13 and half hour leg and when in the middle of that long journey when asked for a snack, the crew was not aware of the options that were listed on their very own menu. They ended up telling me that they must have run out of one of the options listed in the menu which they were not aware even existed 2 minutes ago."
Výhody: "Crew was helpful"
Nevýhody: "Not having extra legroom is one thing but not having enough space to fit ones leg reminded me of the slave ships where slaves were placed so tight that they did not have any moving space. I am not even a tall guy - just 5'10". It was bad especially when one travels internationally for 14 hours non-stop. There should be some federal regulation regarding this."
Výhody: "Again, everything was great! The kosher food from La Casa was outstanding and your stewards are polite, helpful, hard-working and professional. You have a wonderful airline! R. Lerner"
Výhody: "Appreciated the lights being dimmed, to make it more restful."
Nevýhody: "Would have enjoyed ice with the juice, or colder beverages."
Výhody: "Food; power outlet."
Výhody: "Good food Good service very good entertainment"
Výhody: "Everything was good except the food wasn't good"
Nevýhody: "The food wasn't good"
Výhody: "A lot of food and drink, toothbrush, slippers, etc."
Nevýhody: "The first leg of my trip had a tiny, cramped airplane for 10 a plus hour flight."
Výhody: "Professional services especially from crews. Boarding/comfort/food/entertainment are good too."
Nevýhody: "It is better that the food has Turkish style."
Výhody: "that we got to check in 2 bags"
Nevýhody: "-lost one of my bags"
Výhody: "Two really good meals and there were snacks in the back for the time inbetween. The crew was friendly. This was the best flight I've experienced in a few years."
Nevýhody: "Too little leg room. My knees touched the seat in front."
Nevýhody: "This is one of the worst airlines I have flown with. I travel internationally frequently, I had used Turkish Airlines on a domestic flight in Turkey back in the 90's. It was a decent experience. So I decided to book my flight to Athens with Turkish Airlines. I bought a nonstop flight from LAX to with one and a half hour layover in Istanbul and then flying to Athens on the same day. I was assigned bulkhead seats on the way over. On the day of the Parcher at the Turkish airline counter in LAX I was informed that my seat assignments were changed. The agent could not/ would not give me a satisfactory answer as to why! During the course of the same conversation I was also informed that my layover Istanbul is not 1 1/2 hours, instead it is seven hours and I will be flying out to Athens The following day. My flight was randomly changed to a later flight without my knowledge! After a long wait at the ticketing counter, the manager switched us back to the original itinerary. Sadly it doesn't end here. The take off was about an hour and a half delayed. This was about exactly the same amount of time I had as layover Istanbul airport. I asked several flight attendants about how will Turkish Airlines will handle this delay as my connection to Athens was in jeopardy. Again not one flight attendant could give me a straight answer. Some said "well hopefully you will make it to the next flight". One said "the pilot we will make up for the lost time". I also noticed that my original bulkhead seat assignments were given to three ladies who were friends of a first class flight attendant! it was really annoying to watch the flight attendant bring them treats from the first class kitchen area. It was clear that our seats were intentionally switched as a special favor. Long story short, upon arrival we were told that the our connecting flight is at gate 501 only to find out there was no plane at the gate!! We never found out what happened to our original connection to Athens, but we ended up waiting an additional 5 1/2 hours in the airport for then next day flight. No explanation given, no accommodations provided, no apologies!"
Výhody: "I liked the fact that they gave us two meals and offered drinks three times. I have gone on a different airline that charged for everything and wouldn't even sell water."
Nevýhody: "The main dishes were okay and so were the desserts. For some reason the side dishes were weird and didn't taste as well."
Výhody: "We had a connecting flight in Instanbul, Turkey, and a representative met us at our arrival gate from Rome and walked us through security and to our connecting flight to LAX. I thought that was great because we would've been completely lost if we had to do it on our own. Security check in was thorough. We had to go through security screening AGAIN (already did it in Rome and had to throw away our waters purchased in the airport), and two different lines for passport check. My husband had to go through a third security line because he had a carry-on. Boarding was well organized with passengers lining up by their boarding letter - no crowding - and people sitting at the back of the plane boarded first (after 1st class). The flight itself was great. The food was delicious. The orange juice tasted freshly squeezed. They gave us a water bottle, lots of current and blockbuster movies to choose from. They provided pillows, blankets, and earphones at no extra charge. Would definitely fly again."
Nevýhody: "The seats were a little tight. They woke us when it was time to eat. Not sure why they didn't just let us sleep, and then give us our food when we woke up. Not really a big deal since I wanted to stay awake on the flight home, but I may have wanted to sleep."
Výhody: "Very professional and forthcoming crew, nice food, good choice of entertainment."
Nevýhody: "A bit older plane with very weak (invisible in light) entertainment system monitors, yet clean and well maintained."
IM STILL WAITING FOR MY REIMBERSTMENT OF MONEY FOR TICKETS
I love love this airline. The crew was awesome; so friendly, professional, and playful. The seats were comfy & very clean. Great entertainment selection and the Complimentary wine was most appreciated! 3 thumbs up 👍🏽👍🏽👍🏽
Výhody: "Free movies"
Nevýhody: "Free wifi. Better movie selection"
Výhody: "Everything was nice."
Nevýhody: "Nothing to complain about."
Výhody: "the seating was very uncomfortable i barely had any leg room"
Nevýhody: "Dont go on economy its not good espically fir being the main airline for spain its not really that good compared to other airways for example british airways"
Výhody: "The connection was way too tight."
Nevýhody: "Hel-LAX flight was ok. LAX and connecting flight were bad, slow and delayed frequently."
Výhody: "Loved Finnair. Hated Justfly.com. If you own this company, you need to end up like Blockbuster or Circuit City."
Nevýhody: "If I would have purchased my tickets from Finnair.com, I would have had a much better experience. Kayak found me a good price but purchasing the tickets through Justfly.com was the biggest mistake of my life. The trip ended up costing me $285 more than what I budgeted and there was zero customer ser"
Výhody: "A350, smooth and quiet. Nice plane"
Nevýhody: "Seats in business are a little crowded and close together. opening to get in and out of seat is minimal"
Nevýhody: "Flight was delayed,missed connection,lost bag"
Nevýhody: "Never made it to Chicago on original flight due to delays."
Výhody: "Automated scanning for boardin* at gate area. Food in business was exactly what was needed( breakfast) Attentive staff"
Nevýhody: "The slow boarding once entering the aircraft, it seems the passengers don’t know how to take their seats quickly."
Nevýhody: "Finnair had the worst leg room I've ever had in 50 years of traveling. It was so TIGHT that my knees were pressing up agains the seat in front of me the whole 8 hours of flight, even though I am only 5'7"! I felt really sorry for those passengers who were taller. Finnair also lost my checked in bag and delivered it 36 hours later without providing any compensation. Coming back the flight was delayed due to mechanical reasons, which caused a number of passengers miss connecting flights. This is one of the things that can happen to any airline, but only Finnair failed to provide an agent to take care of the passengers who missed their flights. So, after a 2 hour delay and 7 hours of traveling in the air, the stranded passengers had to find an agent in JFK who would rebook their flights. One of the worst traveling experiences. Will never travel Finnair again!"
Nevýhody: "Seats. Very uncomfortable"
Výhody: "Friendly service, clean airplane, great food."
Nevýhody: "No leg room in economy. Worse then United and American Airlines!"
Nevýhody: "Choice of movies"
Nevýhody: "They can't even tell me where the bag is supposed to be."
Výhody: "We didn't make it to Helsinki so I can't say anything good!"
Nevýhody: "Justfly.com screwed up on our reservation and failed to properly ticket our lap child. This caused us to not make the flight! Justfly.com hasn't done anything to rectify this issue!"
Výhody: "Yes, in general I like American Airlines so I was happy with flight in general"
Výhody: "Finnair is great when nothing goes wrong..."
Nevýhody: "... but a disaster when things go wrong. Too many pilots "sick" on new year day so our HEL-SIN flight was cancelled. We spent three hours at the airport queueing and only getting a hotel. No alternative flight. We spent an hour waiting on line at their call center (no local numbers, only one Finland number) and got rebooked on a super tight HEL-FRA-LHR-SIN connectiob, which we barely made as the connection times were so short. Plus they messed up the checkin so we got denied boarding in Frankfurt and lost our suitcases. Perfect storm... we will NEVER take this airline again. Totally understaffed and I competent. Fly a major airline and pay a little more to avoid things like this..."
Výhody: "Crew was proffessional"
Nevýhody: "The crew did not use air freshener and some passenger smell really bad."
Nevýhody: "Late arrival caused late departure for 1 hour."
Nevýhody: "My knees dug into the seat in front of me. No hand cleaner provided with food."
Výhody: "Great crew, very helpful and kind. Helped me stow my banjo in a closet instead of under the plane wich really was great because of its value to me...great food and entertainment options made the trip fly by...hah....kinda freaked out by the whole black glove thing but maybe it's sexy, not sure."
Nevýhody: "The weird on board shopping thing."
Výhody: "The sitting quite comfortable, have space for the legs. Food was fine."
Nevýhody: "One kind of ice-cream only !! Why only Vanilla ? Should have at least 2 different, to choose from."
Nevýhody: "I wish I had known this was an American Airlines flight. They're the worst. Delays all the time (including this flight), crew who couldn't care less, uncomfortable seats, general mediocrity. Next time tell your consumers what you're getting into!"
Výhody: "This flight was co-shared by British airways. After our horrible flight from San Diego to London, we decided to upgrade our returning flight from London to San Diego to a economy plus premier. This time the plane seems newer and recently refurbished. The seat can recline more, with lump bar support and nice foot/leg rest. It has a bit more legroom. The cabin is nice and new with large view touchscreen TV for each seat. Gluten free meal was good, I'm just glad they finally boarded the plane with my GF meal (after repeated unsuccessful attempts). The service was great, our BA attendants were polite and attentive."
Výhody: "Bulkhead seat Good choice of movies"
Nevýhody: "Seat recline broken. Sarcastic male steward. Terrible food. Contracted Norovirus from the plane. Need to better disinfect between flights."
Výhody: "The flight to and from Los Angeles was operated by British Airways and was on one of their Airbus fleet. Boarding was completed efficiently and with ease. I sat on the upper deck and was very comfortable in comparison to other major airlines previously used for this particular flight. The plane was very clean and the crew were outstanding. Nothing appeared to be too much trouble for crew, and they were ready with beverages, including tea and coffee, and snacks throughout the flight. In flight entertainment was good. All in all very pleasant flight to and from the U K."
Výhody: "Good customer service, top notch on all aspects. Very attentive staff.."
Nevýhody: "2 hours late to leave but part of wing flap needed to be repaired before flight"
Výhody: "comfortable seats, efficient service both getting on and off the plane,very current movies. Overall a very good experience"
Výhody: "It was a British Airways flight, plane was large, and felt more roomy than what I'm used to. The service was impeccable."
Výhody: "everything was ok."
Nevýhody: "I couldn't check in on time as the booking numbers were different on the actual company that was flying me. I was trying to do this on my phone and I had to call in each time. couldn't do it on the computer."
Výhody: "Polite and friendly flight attendants, smooth boarding procedure"
Nevýhody: "Trash everywhere on the plan by mid flight.... Broken tv screen"
Nevýhody: "We were unable to find a row of seats to more comfortably facilitate traveling with a baby and a toddler as seats that should have had a cot or extra seating didn't have the cot and were sold out for an additional fee before we had the chance to. Discussing this with the staff at check0in and at the gate, made no difference as they had no knowledge of what was available on that particular flight. Every time I fly with American I'm reminded of why I don't like the airline and I will do my best to avoid them moving forward regardless of competitive ticket pricing."
Výhody: "I booked the seats with extra room - really glad I did. The food wasn't bad, the entertainment system worked. I definitely prefer the Virgin Atlantic entertainment system, but I fly AA fairly often and will continue to."
Nevýhody: "The airport check-in was absolutely terrible. We were in line so long that an employee came up to us and said "I can't believe you're still here." Neither could I. We get to the airport at least three hours early because of stuff like this, but the incredibly slow line and unorganized way of handling it ate any of the time I'd looked so forward spending at Heathrow (I love hitting Boots etc)."
Výhody: "For economy it felt roomier than other flights I have taken recently. Enjoyed the food the movies and the cabin staff."
Výhody: "Having read horror stories online about booking with Kayak's partner Justfly, I was prepared for the worst (last-minute cancellations, partial refunds, all-around crummy service). Actually, my Finnair flight was great - it was operated by BA, so it was a nice new double-decker Airbus plane. It was maybe 3/4ths full, so I nearly had a row to myself - shoutout to the jerk who decided he was entitled to the aisle seat. The flight was smooth and easy and best of all, it cost a fraction of what the BA price for a one-way from SFO to LHR cost."
Nevýhody: "The food on BA continues to be meh, but what most people don't realize is that ALL airline food is meh, because your tastebuds don't work properly 30k feet in the air (it's a scientific fact)."
Výhody: "Boarding was quick and efficient. Flight crew was polite, helpful and friendly. Had adequate leg room in coach, added plus was the flight was not crowded so did not have anyone sitting next to me. Did not feel squashed and claustrophobic as a result. Food was satisfactory."
Nevýhody: "Was inadequately fed on the Houston to London leg. Got nothing but a nightcap. The following morning I received a cold, stale croissant as part of a lunch box for a preschooler, nothing warm, no protein after 8 hrs in flight. I could not check in online."
Výhody: "British air is great. Great movies good food. Good service."
Výhody: "All went smooth"
Nevýhody: "The vegetarian food was very boring and small portions. Please spice it up and don't just take away things. Add things: tofu, mushrooms. Whatever."
Nevýhody: "Passengers changing seats around."
Výhody: "The inflight movie selection."
Nevýhody: "The uncomfortable chair."
Výhody: "Very relaxing, enjoyable flight. Entertainment was great with many different options to choose from (music, tv, movie, games). The plane was not full and I had the entire row to myself, making the flight that much more comfortable. Awesome crew that was attentive and friendly. Probably one of the best flights I've ever been on. Thanks!"
Výhody: "Clean plane, nice crew. I'm a very happy and relaxed traveler"
Nevýhody: "Food wasn't very good"
Výhody: "Lenght of flight"
Nevýhody: "Babies crying :("
Výhody: "That they actually gave a meal."
Nevýhody: "Main course of chicken and rice was clearly on the small size for a 10+ hour flight. The chicken was in some vague sweet and sour sauce. It was a good thing that I had bought sandwiches before boarding. Return flight LHR to LAX was on BA and the main course of chicken and mashed potatoes was substantially larger and tastier."
Výhody: "Although I booked this as Finnair, it was actually a British Airways flight, as I knew it would be. And it was fine--I don't think Finnair gets much credit, but whatever. I'd actually have liked to travel with someone more exotic!"
Výhody: "I am not sure why when i bought my ticket on kayak just fly was the company I had to deal with. They are extortionist. They should be deleted from your website."
Nevýhody: "Tried to change my flight, line got disconnected, when I called back the fees went from 500 to 1100 - they couldn't justify why. I will never use kayak again if these kind of people is who I have to deal with coupled with awful customer service they hung up on me three times."
Nevýhody: "experience was awful. Helen Rowena Boysen"
Prague to Warsaw and transfer was great - excellent boarding, no delays at airports. Horrible experience was in Toronto Pearson airport at arrival - brutal lines, terrible organization of additional PCR selective mandatory testing - very bad in Canada comparing to other international travels of mine. I wish for fast and critical improvements. Blanka Ach - email@example.com
Výhody: "Everything was great - service, food, boarding"
Nevýhody: "More food choice would be great"
Nevýhody: "The worse experience ever. I booked the flight and then they canceled it, i tried changing the dates but the website was giving me an error so i called them, after being on the phone for 2 hr some guy answered who seemed very tired and not thrilled working for LOT. Rood and not helpful, told me to try FB messenger and online changing again. Failed to get a voucher, refund or change the dates online, was still getting an error. on messenger they answered and told me i can get a voucher, i told them i don't want it and after that they stopped replying all together. good thing i got my money back by filing a dispute with my credit cart company."
Výhody: "Crew. seat. Quality of flight"
Nevýhody: "Just keep as is"
Výhody: "Good food, good service and arrived before schedule."
Výhody: "Plane was newer and the cabin crew were courteous."
Nevýhody: "Gate people suck. I can’t even describe how rude and useless they were. There was a lot of them and none of them would have been better. I also was almost bitten by a large pit bull while waiting to board the plane."
Nevýhody: "The loading was a mistake. We were bused out to the plane but they didn’t start until the planned 30 mins before departure and it took 90 mins so we left over an hour after we were scheduled. Landing so late that a number of people couldn’t make their connections"
Výhody: "Comfortable plane, good entertainment and very good food."
Nevýhody: "The plane departed over 2 hrs late and didn't make up any time during the long flight. Most of the other airlines flying long distances make up the time if the departure is delay."
Výhody: "Crew was great."
Nevýhody: "I had to switch seats due to recliner and tv remote did not work. Also, my baggage did not arrive on my flight. I had a 14 hour layover in Warsaw which was plenty of time to transfer onto plane. This also occurred on my flight to Germany."
Výhody: "Generous service, excellent vegetarian meals (my special order), excellent telephone help prior to flight."
Nevýhody: "Delayed boarding time with no information or updates provided, touch screen didn't work, bathrooms dirty toward end if flight."
Výhody: "There was in-flight entertainment. It was the cheapest flight."
Nevýhody: "The food was the worst I have had in over 10 years on EU-Asia flights. They missed two connections, causing over 11 hours of delay, and arrived at a different airport. We spent 4 hours dealing with visa procedures and luggage rechecking in Beijing without staff assistance. Deplorable."
Nevýhody: "Luggage did not arrive in Los Angeles. Representatives not sympathetic. Luggage was delivered to my home the following day. I will probably not use this airline again."
Výhody: "Crew provided great service."
Nevýhody: "Seat was not stable and moved when I moved. In the toilet the cover of toilet was falling down constantly. There was no Wifi (what is now quite ussual)"
Nevýhody: "Boarding went chaotic and slow, this resulted in at least a half hour delay. People were allowed to bring to nuch hand luggage into the cabin."
Výhody: "the crew was really amazing!"
Nevýhody: "Boarding process was terrible, delayed for 3 hours and I have missed my other flight"
Výhody: "OK small flight to warsaw from Lviv"
Nevýhody: "Took too long the flight to Lviv and my luggage never made it on the flight."
Výhody: "Overall it was a good flight"
Nevýhody: "Some passengers arrive late 1 hour from transfer flight, but meantime plane crew started relocating existing passengers to different seats without checking if the seat is available, and that created chaos."
Nevýhody: "Food and not enough entertainment"
Výhody: "It took me to Warsaw"
Nevýhody: "Very small, uncomfortable plane. Late."
Výhody: "All in all, the seats had more legroom than I expected for economy. Much more than American airlines (AA, United, Delta). Love the direct flight as it saves so much time."
Nevýhody: "This was the 4th flight I have taken between LAX and Warsaw...but was the first time that there were no beer nor wine available in between meal services. On a 12-13 hour flight, this was a definite disappointment compared to my other experiences on LOT. The other concern was there were only two meals, and no snack service on a very long flight. This again stood out in contrast to the previous flights I have taken on LOT."
Výhody: "Business Class on LOT Flight No. 21 from Warsaw to Los Angeles is excellent! The Boeing 787 Dreamliner is a beautiful plane and the Business Class seats are very comfortable. The food was pretty good and the flight attendants were extremely nice!"
Nevýhody: "There was a two and a half hour delay for technical problems for our flight from Warsaw to Los Angeles on Tuesday July 24, 2018. There had been a two-hour delay for my flight in from Warsaw to Moscow, also for technical problems, on Friday July 13, 2018. Obviously, LOT needs to insure its planes are safe, but it needs to do so sufficiently in advance of take-off so that its passengers are not inconvenienced by lengthy delays."
Výhody: "Very friendly crew member."
Nevýhody: "If you book a afternoon flight with LOT, you should be aware your plan will mostly arrive late"
Výhody: "Not much."
Nevýhody: "This is about as budget as you can get. Entertainment systems didn’t work, drinks were warm. Food was mediocre. Bathroom doors didn’t work, and the toilet seat wouldn’t stay up while using it! Yuck! Had to shuttle EVERYWHERE between flights, before and after. Crew was not attentive, and not so friendly either. Only good note was the young lady who checked our bags in Warsaw and helped get our seats together (after the airline messed the seat assignment up in the first place). Ugh. Worst airline I’ve been on."
Výhody: "The multilingual, very professional crew is one of the best we've traveled with. All of them are willing to help, accommodate, which was extremely important for us due to my husband's medical issues. Much obliged."
Výhody: "Good food and service."
Nevýhody: "Tv is very difficult to see at that distance. Poor choices of films."
Výhody: "Flight on time... arrived on time.... food was great...."
Výhody: "In Frankfurt it went through Lufthansa and the extra suitcase costed me $40 more as I’ve been told on the LOT website. Paid €107 where the web page of lot said $75"
Nevýhody: "After check in luggage I had to wait one hour to take care of the luggage price so I get my tickets. All this should have been do e before without going to different counter. Also I didn’t liked that I had to check in on the automated machine."
Výhody: "With expectations set record low by flying United Airlines this was pleasantly neutral."
Nevýhody: "Limited beverage choice"
Výhody: "I can't give any review, because I cancelled my flight."
Výhody: "No water was served between the first and last meal. Some people were dehydrated and had developed a headache. One person have been calling the flight attendant five times and no one responded. Very sad."
Výhody: "I am not sure where to start from but each lot employee I talk with had poor English and not the tinyest willing to help just to move , I had a flight back from cezh republic to JFK with a stop in Warsaw When I got to the front desk in the air port to print my ticket the Liady ( work at Sation 236 ) was very rude and anti costumer service she print me only my first fly ticket and when I ask why she " I don't know " I said ok so when u get there you know which get I go or where I will print the other ticket she say I don't know Ok and then I ask her can u check if it a room I. My flight from Warsaw to JFK in business it this moment she tell me I can switch sit and ask me to go I was shocked but this was only the bigining when I got to Warsaw I ask in the gate counter where should I go to print my ticket after I try to explain him 10 times what I mean ( he didn't speak English at all ) he told me to go pass the passport check and in gate 21 they will print it to me I fly a lot so I ask him if he sure becuse I am petty sure I will need my ticket the guy at the desk repeat imhim self so I want and waited 25-30 min in the line so the police officer in the passport check will tell me I need to go print my ticket So after the officer from the passport desk call someone he direct me to go to hate 26 and there they will print my ticket I want them and again wait for 15 min to print my ticket ( it was only me this is the sad thing I don't know what tool 15 min to print a ticket ) and it amazing how unsocial and 0 in customer service the lot polish employees I meet And this is without talking about the delay in my coming flight for 2-3 hrs ( a delay it something that happen a lot yes but the way they handled it again 0 in costumer service )"
Nevýhody: "The flight attendant was very nice and professional but it was business class so u can't really compare I will definitely will not recommend ppl to fly with them"
Výhody: "Price of tickiet"
Nevýhody: "I travel internationally regularly on business. Lot Airlines was hands down the worst airline I have ever flown with. They charged me twice for the same exact tickets and then would not refund me the entire fare. The deducted $300 to process back the credit. Personnel, at both the airport and in flight, were curt, uncommodating and lacked customer service. On my return flight from Warsaw there was a large, disruptive group with a number of unruly children & airline staff did nothing to address the children running across seats, screaming and wreaking havoc for over 8 hours. Passengers could not sleep & the noise was unbearable."
Nevýhody: "No free alcohol"
Výhody: "From check-in to boarding went as smooth as possible. 5 star service."
Výhody: "Great cabin crew, everything on time, love 787 Dreamliner on long flights. Good food"
Nevýhody: "Slow and hectic boarding in Warsaw"
Výhody: "Flight was on time, the crew was very pleasant. No complaints"
Výhody: "Decent new airplane. Nothing else really stands out"
Nevýhody: "Economy class is not as comfy as Turkish. Food is decent, not good. No free beer :'( Too few movies and some equipment doesn't function well"
Výhody: "I was boarded very professionally. I have a heart condition that requires medication. I explained this to the gate agent to request assistance in boarding and they complied with my request."
Nevýhody: "LOT is not an airline that impressed me in any way. When I flew from Los Angeles to Warsaw, my bag was weighed, and I was told it was over limit. This, in spite of the fact that I weighed this bag on a calibrated scale prior to entering the airport, and my luggage was 5 pounds BELOW the limit. This seemed a blatant attempt to gain additional money from me, because I know the bag was not overweight. The food selections were average at best. Leaving Warsaw traveling to Los Angeles, we left almost an hour past our original scheduled departure do to the need to obtain additional supplies. On my next trip to Europe, I will look for alternate flight providers."
Výhody: "It was very pleasant flight"
Nevýhody: "Crew atmosphere"
Výhody: "I liked the new modern Dreamliner, the in-flight food, the entertainment, and the comfort."
Nevýhody: "I was I could have stayed on vacation longer."
Výhody: "I got to Warsaw safely."
Nevýhody: "The flight was delayed 3 hours."
Výhody: "On time"
Nevýhody: "Baggage charge and hot plane"
Nevýhody: "Check in staff was unprofessional and extremely rude."
Výhody: "I like everything, except toilets."
Nevýhody: "Toilets were too dirty. Crew must clean them continuously during the fly. But they didn't. They was unhappy about this duty. When we landed there were toilet paper on the floor even outside the toilets."
By far one of the worst airlines I’ve ever had to deal with. Customer service is very poor. Stay clear of any airline you cannot get a hold of a real person to help with your problem.
Nevýhody: "Leg room too small."
Výhody: "Helpful crew. Quick flight."
Nevýhody: "No gate assignment until right before boarding. Chaotic,especially when you don’t know the airport or airline."
Výhody: "Food and entertainment were ok but crew was rude and lazy and we had multiple delays. I was told to get in line for boarding and then stood there another hour. It was very poorly disorganized and did not come into contact with one nice crew member"
Nevýhody: "We were standing in line to board gate 14 it read Barcelona and right as we went to start boarding it changed to a different flight. All of us were running from gate to gate and nobody would help us!!!!! That was TERRIBLE!!!!!!!! One person figured it no Help from your staff."
Výhody: "The person I was sitting next to."
Nevýhody: "Everything. Horrible experience at Gatwick and witnessed one staff member being very condescending towards a guest and made her get off the plane for Vuelung’s mistake. Will never fly this airline again."
Nevýhody: "The flight was over 5 hours delayed. Multiple times I asked for an update and wasn’t given one by any crew member, nor did they make any announcements giving the passengers and update. The other passengers on the plane were extremely rowdy and loud during the wait and the crew did nothing to keep ca"
Nevýhody: "For the price it's OK, its a low budget airline."
Nevýhody: "Not even free water for guests. On a two hours flight bot very comfy."
Výhody: "Nice staff on board."
Nevýhody: ""I had to call" to add my OneWold frequent flyer number. Cleanliness could be improved. Information in Catalan, as we were flying to Catalonia."
Výhody: "The crew was fast, but grumpy."
Nevýhody: "Vueling delays flights."
Výhody: "Straight check in and boarding process. Even the flight was delayed we arrived on time"
Nevýhody: "No food offered for free. No even water offered"
Nevýhody: "When we got to the airport, the gate info wasn’t on the screen. We found a seat and waited until the time it said the info would be available. When the info was available, it said the gate was closing in 10 minutes. You have to pay for everything. I ordered a meal, but there must have been a language barrier because the stewardess sold me a meal and extra sandwich, when I only wanted one. The seats don’t recline."
Nevýhody: "very easy checkibg, friendly at airport, snd same day reminder"
Výhody: "The staff"
Nevýhody: "After initial flight was delayed, we were refused check-in stating "the gate has closed" even though the flight was delayed for about an hour and we were there 25 min before the original set off time. We had to pay for a new ticket, which was also delayed, where boarding didn't start until about 40 min after stated time, and set off and hour after stated time."
Výhody: "Absolutely nothing. My flight was cancelled and I want to be reimbursed"
Nevýhody: "How can I be reimbursed. The way we were treated is a shame"
Výhody: "Friendly and helpful staff. Comfortable and decent legroom in the cabin."
Nevýhody: "Slight delay on departure but not really an issue. Bit of a long wait for baggage in Barcelona on arrival but don’t think it’s Vuelings fault."
Výhody: "Great crew fromFCO to AGP. The head cabin attendant was amazing and very friendly and professional."
Výhody: "Good aircraft and seats."
Nevýhody: "Bad check-in by Vueling staff. They kept changing the time to check-in. At first the sign said "All Destinations" with no restriction on check-in. Nest, while we were in the line, they changed the sign to say you could only check-in 2 hours before the flight and then, when we got to the front of the line, they said it was 2 1/2 hours. Very rude in response to our questions."
Výhody: "On time, one carry on and personal item for free onboard, clean - no complaints"
Výhody: "In general service is good."
Nevýhody: "Flight was delayed over 90 minutes, which seems to be a reoccurring theme as they have managed to score significant delays in both flights I’ve had with them."
Nevýhody: "No food, no entertainment,no place for legs,late boarding"
Výhody: "No issues with flight or crew"
Výhody: "Staff were friendly"
Nevýhody: "Boarding too slow and unreasonably delayed flight beyond scheduled departure time. Baggage handling at LHR was dreadfully slow, some 25+ minutes waiting at the carousel for bags to appear after the first few came through."
Nevýhody: "Food and entertainment don’t apply to my trip"
Výhody: "Great cabin crew"
Nevýhody: "We were left waiting without any information regarding he delay, how long it’d be, nothing!"
Nevýhody: "The airline lost my luggage. I called continuously and they kept telling me that it was on its way, but it never arrived! I finally received it 2 days later."
Nevýhody: "My luggage was taken from me and put in inside of the plane. Your staff told me that I can collect it in Rome coming out of the plane. Instead I had to go outside and collect it despite I had connecting flight which I've missed because of this!!!"
Nevýhody: "Boarding was messed up. Paying for priority boarding then having the gate open the boarding area to all passengers created some heated words, plus people pushing ahead for boarding."
Výhody: "crew was friendly and timely ..providing regular snack/beverage service on a relatively short flight"
Nevýhody: "beverage/snack service should be complimentary like itbia on most other flights"
Výhody: "The crew was nice and polite."
Nevýhody: "It was so uncomfortably cramped on the back row that my knees were numb by the end of the flight. I am tall but not ridiculously so. I think there should be minimum standards for legroom that exceed what was available on this flight."
Výhody: "The electronic check-in was breathtakingly simple but this airlines excels at optimal usage of available space - to the extreme discomfort of its clients. I am of average height and my flight was an exercise in pain endurance."
Nevýhody: "Zero legroom"
Nevýhody: "Delayed over two hours both ways. Crew didn't make it down the aisle with the trolley for refreshments. Didn't have food vouchers and would not give me more than a a small glass of water even though we were stuck on a plane for over 5 hours."
Nevýhody: "The people at the check in desk were not friendly"
Nevýhody: "Adjusting the air cabin pressure"
Výhody: "The seats were okay"
Nevýhody: "Boarding took forever."
Nevýhody: "No leg room. I am not a big guy,but my knees were pinned against the seat in front of me."
Výhody: "Flight arrived back in Manchester 20mins early - bonus"
Nevýhody: "not much choice for food"
Nevýhody: "They lied to us that the connection flight from Barcelona to Tel Aviv was canceled and therefore we must stay at Granada. They also said they could not fly us to Barcelona because all the hotels there were full occupancy (sounds absurd). Only after we insisted on flying to Barcelona we discovered that the flight to Tel Aviv took place as usual. To this day, I do not know why an airline needs to lie in such an ugly way. Note that this was not a misunderstanding or language difficulties. The English of the airline team and mine is excellent. This behavior is dismissive, irresponsible, and embarrassing"
Výhody: "This was awesome experience!"
Výhody: "very nice at the checking in , and during the flight"
Nevýhody: "the menu"
Nevýhody: "The most horrible experience Iv'e ever had with flights and airline! The staff lied to us and wanted to keep us in Granada - they lied and said that our flight to Tel-Aviv from Barcelona was cancelled and that we need to stay another night in Granada and fly the next day. After we insisted on flying to Barcelone anyway (although they said they would not take care of us and all hotels in the city are full because of the weather conditions [which was a lie - it's summer and the weather was fine]). When we got to Barcelone we saw that our flight to Tel-Aviv was not cancelled! We only had 30 min because the previous flight was delayed in 2 hours so we ran and went on the plane. Of course our luggage did not arrive...."
Výhody: "Duly Politely"
Nevýhody: "During two hours flying, they didn't serve free drinks."
Výhody: "On time, friendly staff at the airport and on board."
Nevýhody: "Too hot on the ground after boarding, waiting for so long and no one explain what's going on. Captain on tbe spesker was too loud."
Výhody: "Plane was comfortable, flight attendants friendly and professional. Departures and arrivals on time!"
Nevýhody: "Cattle car boarding procedures were dehumanizing. Also, don't forget a book if you expect entertainment."
Výhody: "I never write negative reviews simply because I believe if you dont have anything good to say then say nothing. However the experience we had flying with Vueling had caused us so much unnecessary stress & made me (very patient by nature) so extremely nervous that I got a stomach pain & gastritis excaverbation. Thus out of curtesy for other future flyers I cannot be silent about this. I literally have nothing positive to say about my experience except that we did actually land safely."
Nevýhody: "To be specific Vueling's check-in associate Lafth (he wouldn't provide his last name even when we requested it for the purposes of this review) was the most unhelpful, rude & unprofessional public service worker! He was doing his job with the attitude as if he was doing us a favor, meanwhile making unappropriate comments related to the country of our destination & the United States. He assigned a seat to my boyfriend and informed me that I wont have a seat due to overbooking. We explained to him that we absolutely mus be on the plane due to the importance of an evening we had ahead. He seemed to enjoy the difficulty of our situation & had zero compassion & showed no attempt to help or to see what he can possibly do. The grim on his face suggested "screw you, guys!" And sarcastically added "good luck to you"! Seriously!? I was furious & so upset & also nervous because not making it to the point of our destination would be extremely unfortunate. My boyfriend suggested to assign a seat to me & to check in two luggages under my name & he would figure out an alternative scenario for his way to get to our destination in case they wouldn't find a seat for him at the gate. At the gate we met with two other associates who seemed to have zero training in what their job is. They had no understanding, no outside of the box thinking, no creativity & no any hint of compassion! Striking! Only because a guy from Iberia airlines came to help these two incompetent associates we started to feel that someone with the brain & knowledge is finally involved. Finally, we were given a second seat "miracoulasly" somehow it was available.. hmmm... and guess what!? Not just one! As we got on a plane I saw at least 4 seats (in my vicinity) unoccupied! The bottom line Lafth (the check in guy) knew it! But his miserable attitude had caused us all unnecessary stress, my nerves & caused his company this review. My suggestion- choose other airline!"
Nevýhody: "Long check in line/cue and then we had to go to another line to pay for our bags"