Nothing you guys book me the wrong flight and I have to run around until I find my right plane
I liked the food and services
Very helpful and fast serving crew . Can improve on seating space
Checkin was greuling slow and an excruciating experience at the Indira Gandhi international airport. There were only 4 windows open to check in 300 passengers. It took me 50 mins to get to the window. I was there 3+ hours before departure time upon arrival from my domestic flight that arrived on Terminal 2. Security took another hour and no one from the flight ground staff came looking for me to expedite my security unlike the KLM staff. KLM staff was looking for their passengers in the security and immigration area for a good half hour. Also, I tried multiple times the day of my flight to WEB CHECKIN. the Qatar website and APP didn't let me do that either. I nearly missed my flight and was the last one to board!!!! I hope the airlines adapts to handle larger volume of passengers given the type of Airport rules and regulations. For example, IGA at New Delhi haa an additional Immigration step before security that's added an additional 45 min to my time to board the plane. Thank you and I hope a real human actually reads this survey response and it doesn't end up being processed by a computer bot that lacks human compassion and emotional IQ.
Checkin was greuling slow and an excruciating experience at the Indira Gandhi international airport. There were only 4 windows open to check in 300 passengers. It took me 50 mins to get to the window. I was there 3+ hours before departure time upon arrival from my domestic flight that arrived on Terminal 2. Security took another hour and no one from the flight ground staff came looking for me to expedite my security unlike the KLM staff. KLM staff was looking for their passengers going to Frankfurt in the security and immigration area for a good half hour. Also, I tried multiple times the day of my flight to WEB CHECKIN. the Qatar website and APP didn't let me do that either. I nearly missed my flight and was the last one to board!!!! I hope the airlines adapts to handle larger volume of passengers given the type of Airport rules and regulations. For example, IGA at New Delhi has an additional Immigration step before security that added an additional 45 min to my time to board the plane. Thank you and I hope a real human actually reads this survey response and it doesn't end up being processed by a computer bot that lacks human compassion and emotional IQ.
Good food,helpful staffs .
Good food, comfortable seating, excellent service throughout. Professional, yet friendly and nice crew. My first experience with Qatar airlines, I would select Qatar for my future travels and recommend the service to my friends. Thank you.
Spacious seating was great! Food could have been better!
I love Qatar Airways.Thanks to all the people who serve the airline
The boarding procedure was ABYSMAL. It is infuriating to be asked to "social distance" and wear masks when the airline is unable to conduct boarding in an organized and efficient way. The crew was totally incompetent in informing waiting passengers. No microphones. No digital display of boarding order. No staff assistance. Waiting for WAY too long with no explanation. It was perfectly awful. Food was eatable but completely tasteless. Not nearly enough liquid distribution.
This flight was cancelled
Clean the toilet more often.
Výhody: "Awesome crew and comfortable flight. Food was good also!"
Nevýhody: "Nothing really. There was plenty of room this flight so wide and I had the ability to sleep a little more comfortable."
Výhody: "Amazing crew, super hospitality, conformable sit"
Nevýhody: "non for now, may later after much observations, other than that.. it was a great experience flying with Qatar airways.."
Výhody: "Amazing service. Incredible comfort."
Výhody: "Another confirmation of excellent QA service."
Výhody: "Absolutely professional!"
Nevýhody: "Nothing all perfect"
Výhody: "Crew is good. Flight got delayed"
Nevýhody: "Food is good."
Výhody: "Everything was just average to poor."
Nevýhody: "Baggage was not handled properly. Food is just average. Crew looked very tired, they are probably too much overloaded with work and the airline has poor scheduling of shifts for their crews."
Výhody: "Crew was not mean"
Nevýhody: "The seats were very uncomfortable, entertainment screen had poor picture quality, eggs were black, stank + inedible, long bathroom lines , a child screamed most of the flight, no internet, couldn’t change phone, checked bags damaged - handles ripped off!!!"
Nevýhody: "I didn’t like the spicy food"
Výhody: "The food and flight staff were good"
Výhody: "The flights attendants were very helpful and polite. What I enjoyed the most was the level of comfort I had. I was able to sleep for almost the entire flight. That's why it felt like it wasn't even a long flight."
Nevýhody: "We did leave a little late but it was out of the control of the pilots and flights attendants."
Výhody: "Crew were very helpful and courteous"
Výhody: "Thank you for a very good flight experience both from Philadelphia to Doha and Doha to Johannesburg."
Nevýhody: "The breakfast options could have been better, but I was fed and happy, and the flight attendant was kind enough to bring me green tea when it wasn’t readily available on the cart."
Nevýhody: "most of us sitting in and around me didn't get any rest or sleep as we had a passenger who had a psychotic breakdown and was screaming and poking everyone. She sprinkled me with water severally, I hope we get some sort of compensation from Qatar airways for this terrible disturbance"
Výhody: "Good service, clean aircraft, friendly crew"
Nevýhody: "Qatar Airways Asian vegetarian hot meal is not as good as some other airlines. It lacks the asian grains, light spices etc."
Nevýhody: "- Leg Space is challenge"
Výhody: "Great service and crew"
Výhody: "Good service but need to improve food quality and quantity."
Výhody: "Every aspect of flight was wonderful, though I’m sure that fly"
Výhody: "All of it was great!"
Výhody: "Office staff was cooperative Overall flight was good"
Nevýhody: "Ground crew was rude in behavior - not all but briefing counter staff"
Výhody: "Staff were professional, food was good and seats were comfortable."
Výhody: "Let's just say there was nothing I didn't like"
Nevýhody: "I have no comment"
Výhody: "I liked the organized boarding prosecution, everyone was seated by the boarding zone so there were no mess and no fight over who gets to go first in the plane. the food was good too, again vegetarian options and very good quality. I"
Výhody: "Some how it was a good experience"
Výhody: "Food was good for once"
Nevýhody: "They said they would fix the sound on my sons t.v. but that never happened so we had to swap seats and one of us didn't have any onboard entertainment although we asked about it 4 times"
Výhody: "Extremely like Qatar airways Both ground services and in flight service are excellent"
Nevýhody: "Nothing . everything was fine."
Výhody: "They make you feel welcome like you are a big deal unlike most US airlines. Ticamporn was a great hostess especially . Food was great as well."
Výhody: "Stewardess (Thai origin) - can't recall her name... Simi something or another... was very helpful... great experience!"
Výhody: "Intertainment was very good"
Nevýhody: "The hostess were not in profisional, they were very rush while giving the food the toilet was not clean"
Výhody: "Overall, an excellent short flight. I was flying with oversize luggage (bicycle), which is offer a hassle. The ticket agent took care of it without issue, and it arrived safely. Food was OK. I would try Qatar for a long flight if the opportunity arises."
Nevýhody: "Boarding was chaotic. Everyone just queued up instead of using zones, etc."
Výhody: "Crew was very friendly and took good care of the passengers"
Výhody: "The crew went the extra mile to accomodate my bag due to not having a seat in front of me to stow it. Also, Delta Comfort was exceptional!"
Nevýhody: "Terrible delays"
Nevýhody: "We weren't alerted there was a chance of delays. Over two hours late."
Výhody: "Nothing to like."
Nevýhody: "Cabin was way too hot despite complaining multiple times. Wi-Fi didn’t work the whole flight. The entertainment system was down. Seats uncomfortable. Inept crew. Worst flight I’ve ever taken."
Výhody: "No food, late by hour"
Výhody: "Excellent crew and clean aircraft"
Nevýhody: "Sat on tarmac for 20 mins because we were early..."
Výhody: "The crew was communicative and courteous."
Nevýhody: "There was a flight delay in LAX due to a maintenance issue. The captain and crew informed us before we boarded the plane which was excellent. However, they could not figure out what was wrong with the planed and delayed the boarding for another 3 hours, putting our 1900 departure time to 2100."
Nevýhody: "More comfortable than I expected for a 6 hour flight. 757 was quite spacious."
Nevýhody: "I came from a long trip from France, the seat I was assigned was not reclinable, close to the restroom. I was totally exhausted from the previous flight, not able to sleep at all and when I tried to stretch my legs by sitting sidewards on the aisle a crew member keep bothering me to keep my legs out"
Výhody: "Crew was very attentive"
Nevýhody: "Delta staff at the airport JFK"
Výhody: "Very comfortable, no complaints."
Nevýhody: "No delays. And have the terminal bridge in working order"
Výhody: "Crew was friendly, capt. had smooth take off and landing."
Nevýhody: "Late gate change threw me for a loop. Had dinner with some friends in terminal before they caught a different flight. Walked to my gate only to find flight had changed to a different terminal and gate. Ended up fine because there was a delay with the lane switch, but made me a little anxious."
Nevýhody: "Took off late. Other than that very comfortable and great experience"
Nevýhody: "THE FLIGHT WAS 5 HOURS LATE"
Výhody: "I really enjoyed the service on Delta. The entire process was better than what i've come to expect on airlines. My flight attendant was Kate, and she was awesome - super friendly, professional, thoughtful."
Výhody: "It is a busy travel day and this flight was unbelievably smooth. The entire crew was competent and friendly."
Výhody: "Overall service was great."
Nevýhody: "Flight was delayed 5 hours."
Výhody: "Having three seats."
Nevýhody: "I had three seats to myself! After getting elbowed all the way from Amsterdam to Minneapolis, I was tired and I slept three good hours."
Výhody: "Better than average entertainment system for domestic flights."
Nevýhody: "Boarding done against logic: my seat was in the last 5 rows of the cabin and I was scheduled to board in the final group. When I got to my seat the first 30 rows were nearly fully, but the back of the plane was half empty. The whole time the gate agent was urging passengers to move faster through the aisle, but Delta should really rethink its boarding strategy. It shouldn't take 40 minutes to board a 757."
Nevýhody: "Kayak a howed my gate as something that didn’t exist at the terminal. I went to a kayak help desk to have a ticket printed that showed my TSA precheck because it wasn’t showing on my mobile ticket, and no one was there to help. I waisted for 10 mins. It then took me nearly 2 hours to get through security. I asked if I could get through quicker and was told I could not, despite it being passed my boarding time. I then ran to my gate where I waited for another 10 mins (no one was there, again) and then an employee came out and said they couldn’t let anyone board once the door was shut. He then directed me to the delta help desk (there was at least 20 people behind me who missed their flight). I then had to pay an additional $75 to get a later flight. The whole experience was awful and I’m disappointed with Kayak and the gate confusion, but mostly Delta and the lack of customer service."
Výhody: "The crew was fantastic and very carrying when I wasn’t feeling well. They checked on me multiple times! The food was also really good for airline food!"
Nevýhody: "The security process in the Prague airport is so ridiculous. There are security agents who screen you in the baggage drop off line that makes the line take a very long time. Once you finally get your sticker from them it’s a quick trip through customs. Then the pain really begins with a security scan st each individual gate to enter a boarding area for the plane. Then I was pulled for extra security where a male agent touched my but with some sort of swab with no warning. He then claimed to not speak English (with zero accent when I asked him a question). It was a humiliating and very long process all run by delta!"
Nevýhody: "Sat on the runway for over an hour to get the gate. Unacceptable."
Nevýhody: "Security in PRG was little bit strong They ask my about my last job - 15 years ago if I did not fight with my Manager(I forgat his name)"
Výhody: "On time"
Nevýhody: "Take a long time to taxi to the gate & getting off the plane."
Výhody: "Everything was great, easy boarding, great idea (board ahead of your zone if you check bag free at gate), courteous staff, good food choices, arrived ahead of schedule, good movies."
Výhody: "Personality and charm of the flight attendants made it an especially relaxing trip."
Výhody: "Fast boarding and complimentary snacks."
Nevýhody: "I was seated next to a very large woman who came over the arm rest onto my seat."
Výhody: "The movie selection is very good"
Nevýhody: "Both boarding the flight and getting off the flight were severely delayed. The flight attendants also seemed to ignore half the plane when handing out drinks and when picking up trash. I had to flag someone down after they had simply walked past my row both times."
Nevýhody: "Force me to take a bad seat"
Výhody: "We were not happy with our flight my flight got cancelled 3 times I miss work they need to reimburse us and also reimburses the hotel cuz we had to stay at a hotel because they cancelled our flight three times and then our flight that we went out on Monday was late because of a flight attendant arriving late to the hotel to the airport"
Výhody: "I didn't get a chance to get the gentleman's name at the gate, but he was able to get me on the earlier flight (since I had NO luggage and only 1 carry on that fit under my seat) and didn't charge me the stupid fee for filling a seat that was empty when I was giving up a seat on a later flight that would accommodate those who missed this earlier flight. Nice to see kindness in an industry that seizes fees on every opportunity."
Výhody: "It got me to SFO earlyish"
Nevýhody: "Was told to go away and wait for name to appear on screen for seat assignment. Was seated apart from travel companion. Got to sit next to folks with questionable hygiene, seat broken. Seatbelt broken. Stuck in back of plane window seat and was supposed to be “happy”. I was brilliantly ignored by crew. Seat back entertainment broken snd flight crew never answered the call button. Got to watch bag handlers throw and drop luggage like true gorillas. Delta, this time you truely are the worst. Wont book you again."
Výhody: "We'd paid extra for main cabin so hot to choose seats and got in flight entertainment.. Staff were friendly."
Nevýhody: "No free wifi."
Výhody: "Very nice and friendly crew were very efficient."
Nevýhody: "Very nice and friendly crew were very efficient. Unfortunately, we had to wait over 20 minutes to get into our gate because another plane was there, so we arrived late. Not DELTA's fault."
Výhody: "The crew on Delta create a welcome atmosphere every time I have flown with them."
Výhody: "The entertainment options and noticing the little touches that Delta is making to improve the brand and experience."
Nevýhody: "Seems like there are legacy "attitude" issues with the crew. I sat on the aisle yesterday, and SEVERAL times I was bumped, quite rudely, by passing crew. In one instance, as they passed to pick up trash, they took two of my three items. They started walking on, and I tapped them as they passed to pick up the third. She brusquely turned and said: don't touch me to get my attention. No please; quite rude, and unnecessary."
Výhody: "The boarding was efficient"
Nevýhody: "Three hour departure delay. No explanation given. No apology."
Nevýhody: "Flight was delayed for very 4 hrs sat in plane for 2.5 of those. Flight was delayed dye to strike in Barcelona. But replacement plane had fueling problems delaying the flight another 2 hours"
Výhody: "Entertainment system"
Nevýhody: "Crew lacked any customer centricity, service was poor"
Výhody: "Entertainment, food having only two seats on our side of aisle."
Nevýhody: "Leg room"
Nevýhody: "Zero communication to the passengers as to why we were delayed for almost an hour sitting on the plane"
Výhody: "They arrived on schedule."
Nevýhody: "Seated in the rear middle seat. I had no options to select a seat when I checked in or made my reservation that wasn't an extra charge. I'mover 6' tall and middle seats are painful, especially cross country. Airlines need to be a little more attentive to their customers' needs. If a passenger is taller than average, and the flight is more than 60 minutes, provide comfortable seating at no extra charge. If a customer has a short layover, which their system knows about since it is the sourve of the flight plans, put the customer toward the front of the aircraft since these flights are habitually late and customers end up having to sprint through airports to try to make connections."
Výhody: "Crew was polite"
Nevýhody: "Rocky takeoff"
Výhody: "Decent food and drink. Flight attendants were very nice, although not quite as excellent as on the other Air France flights which I had on this trip"
Nevýhody: "The seat is angled when fully reclined so there's a feeling that you'll slide off the seat, making it difficult to find a good position to sleep. Video screen seemed quite large. Headphones were noise canceling and worked well"
Výhody: "Delta treats diamond medallion members better than any other airlines treats their elite members"
Nevýhody: "No in seat entertainment"
Nevýhody: "Flight delayed"
Nevýhody: "Three hours departure delay from Munich to SFO"
Nevýhody: "We had a three hour departure delay in Munich"
Výhody: "Seat comfort."
Nevýhody: "Food selection."
Nevýhody: "Food was not edible. Everything else was good."
Výhody: "Bathrooms were clean"
Nevýhody: "The entertainment was not functioning"
Nevýhody: "flight attendant gave me a meat sandwich when i asked for the vegetarian option due to my vegetarian diet and i became sick because of this"
Nevýhody: "More leg room"
Výhody: "Cabin crew's service was excellent! Very attentive and friendly. Special diet (gluten-free) dinner was delicious. Lavatories located downstairs."
Nevýhody: "Economy seating was too tight. Not enough space or leg room."
Nevýhody: "Sittinf in the middle"
Nevýhody: "Lufthansa’s service counter in Munich was helpful with locating baggage and unfamiliar with transit rules."
Nevýhody: "What’s not to love?"
Výhody: "Flight crew was amazing, as well as the first meal....restaurant quality."
Výhody: "Excellent crew. Great entertainment options."
Výhody: "Upstairs deck for economy is a small space but is relatively quiet. Boarding was relatively quick through electronic gates where you scan your boarding card. Flight attendant was very personable. She was checking some passenger names as some seemed to have switched seats and remembered mine for the rest of the flight. Something you usually get in business class but a first for me in economy. They also came around several times during the flight with water/juice, and snacks. Entertainment was ok. A mixture of newer movies available."
Nevýhody: "Like all economy seating not much space especially when the person in front reclines their seat. This makes getting in and out of the seat a little difficult. Food a bit limited. 2 main meals for this flight (lunch/dinner) - chicken or pasta for the first one and beef or pasta (again) for the pre-landing meal. Also the attendant didn’t know the translation of the pasta dish from German to English so that was a bit disappointing. One thing to note. I flew Hamburg to Frankfurt to connect to the San Francisco flight with a 1 hour layover. You need to go through passport control in FRA and then I hustled to get to the gate. They were boarding as I arrived but maybe 10 minutes later and I would have missed my flight. No issues with the airline just a cautionary note on the layover time. I would likely book an earlier connecting flight to give a bit more time."
Výhody: "Comfort and space comparing to my outbound flight from SFO to Munich. This plane was way older but at least there was a little bit of space. Flight attendants were very nice."
Nevýhody: "Entertainment units kept crushing, were not responsive. Difficult to use and enjoy. Frankfurt airport - total mess at the additional passport control before going to "Z" gates. Crowd of people, huge lines, all disorganized. The control for EU passengers was not so crowded but you couldn't see it at the end of the line, so even people who didn't have to were all crowding in the same cue. Horrible experience and I almost missed my flight because of this mess."
Výhody: "Food was pretty good,Lufthansa one of the best companies to fly with."
Výhody: "Great service as always"
Nevýhody: "My flight schedule changed after I bought the ticket, which resulted in paying for the hotel for the extra night and using one more PTO day."
Nevýhody: "Flight was cancelled, Lufthansa was not able to reschedule the same day."
Výhody: "Flight attendants were great, friendly, courteous and responsive. The relaxation and mediation program was great! Boarding was fluent and easy."
Nevýhody: "No matter what you try to order on the airplane is totally disgusting. If it's not overloaded with cheese and tomato sauce then it's overcompensated with spices (salt or chili). I will never understand why it is so hard to provide simple, fresh and enjoyable meals. Chairs in economy are rarely cleaned up and one can see on the cushions that they are worn out and have lost their padding making the seats very uncomfortable. There was no foot rest available (which is such a simple addition that helps a lot) and the "holder pocket" on the seat in front was a simple net completely useless. Tables were dirty suggesting they were never cleaned and disinfected. Knowing that the highest source of viruses are the tray tables and the pockets in front I would expect attention to be focused on those- it not only impacts the health of the traveler but more important that of the crew. Why is it so hard to think of this business two fold: make revenue but mostly be kind to humans."
Výhody: "The food was pretty good. Normally I can't eat airplane food but it was actually good."
Nevýhody: "The seat didn't go back at all"
Výhody: "Lufthansa service is always incredible. Food is better than most other carriers and so is entertainment. Had a delay due to incoming flights, but staff made sure we had plenty of water and snacks while on the tarmac."
Nevýhody: "I did not go because i canceled my flight and am still waiting for my refund since 23 May. I will probably never use Kayak again. Not happy... far from satisfied. ~AC"
Nevýhody: "The crew didn't seem quite ready for offering refreshments, and I had to go and ask for water several times. The snacks weren't very ubstantial, and having a good 4-5 hours in between meals was hard for me as I had been traveling for a long time already."
Výhody: "I liked the process this time because I didnt miss the flight (unlike last time when lufthansa workers denied us to go to the front of the line at passport checkpoint) IN PRAGUE CHECK IN PEOPLE WERE WONDERFUL!"
Nevýhody: "Nice crew"
Výhody: "Excellent, helpful steward."
Výhody: "Food was very good, super nice crew. Good selection of movies. Boarding was great, we are seniors, we didn't ask for assistance beforehand, but the person at the gate called us over and had us board early. Much appreciated!"
Nevýhody: "Seats were just too cramped. We chose seats and paid extra to do that, but the seating charts really didn't give a very good idea of what to expect or how to choose. Announcements were to difficult to understand. Also in the gate area, I couldn't understand names at all. Need to slow down and speak more clearly."
Výhody: "I like the friendly crew. They give refreshments at no charge on a 40 minute flight and get it done in time."
Nevýhody: "11 hours of crying babies was too much. The practice of placing 4 cribs together on the bulkhead encouraged one baby to set the others off screaming. The toddler siblings then started fussing, the parents were then jumping up and down, jostling the other passengers, it was a nightmare! Hated every minute of it."
Výhody: "Quick straight forward"
Nevýhody: "No entertainment at all"
Výhody: "I liked how organized the crews are. The flight attendants are driven by efficiency. Things were done quickly like serving drinks and water. Appreciated having the hand towel to wipe the hands before serving the meals."
Nevýhody: "I fly economy class with United and Lufthansa when I travel from the US to Asia or Europe. Lufthansa seats feel narrower. I am only 1.62 meters in height. I felt there was not enough room for a 12+ hour flight (delayed by one hour). The small leg room began to take a toll after 6 hours of flight."
Nevýhody: "Boarding was delayed by 30 minutes but they did not inform us of the delay so everyone stood in line the entire time."
Nevýhody: "seat did not recline at all,"
Nevýhody: "Delated and boarding was a mess"
Nevýhody: "This long haul flight was on an Airbus plane with five restrooms in the basement. There was not enough space to accommodate people waiting in the basement so people had to stand on stairs or by the galley. Flight attendants kept on telling people not to do so but there was simply not enough space."
Výhody: "The crew and in flight experience were excellent."
Nevýhody: "Terminal procedures, particularly a tarmac delay and understaffed customs and security personnel, jeopardized my London Heathrow connection in spite of the 80 minute layover. Itineraries with less than a two-hour connection should be discontinued as a fraudulent misrepresentation of the passenger's likely success. I will never fly through Heathrow again."
Výhody: "Friendly staff"
Nevýhody: "In seat entertainment, better food."
Nevýhody: "This was one of the most uncomfortable flights I've ever been on. The extra cushion attached to the chairs behind our heads made the chairs very uncomfortable pushing our heads too far forward. Not only was it difficult to sleep, it ended up giving me a terrible back and neck ache. The flight from Dubrovnik to Munich didn't have this extra cushion but the flight from Munich to San Francisco did. It's a terrible feature and should be removed. Lastly, the food on this flight was awful and it made me sick. I traveled in Croatia and Montenegro for 2 weeks and didn't get sick once but I got sick from the airline food on the way home, that's pretty disgusting."
Výhody: "Lufthansa really knows how to run an airline, there was a one day strike the day before our departure for SFO, we thought for sure the airport would be a disaster, all through the strike we were updated on our flight status via email, when we arrived to the airport from Florence, we were in a brand new airport terminal, the flow was flawless the plane was on time and you would never know there was any disruption, unlike the US the airport is a mess for days, we would fly Lufthansa anytime."
Výhody: "The whole flight was very comfortable"
Nevýhody: "all the food relied on bell pepper for flavor. Bell pepper is highly overrated"
Výhody: "Food was terrible"
Nevýhody: "Toilets were not clean"
Výhody: "The food"
Nevýhody: "Was not offered a head set inlees it eas in thr blanket and pillow package. But was a nice flight snd srrvice. I injoyed the food."
Výhody: "It was good because I was placed in EconomyPlus"
Nevýhody: "Was not able to check-in on line and I could not book my seat - so I was just assigned seating. Fortunately it worked and I got the window seat on the shorter flights and an aisle seat for the longer flight."
Výhody: "Constant food & drinks; large selection of movies, shows, music, games. Very courteous staff."
Výhody: "Great entertainment options"
Nevýhody: "Did they really have to collect headsets a full 30 minutes before we landed? I was right in the middle of a movie. Next time I'll just hide it."
Nevýhody: "I wanted to check 2 bags, even though you only get one free checked bag for economy international. The desk agent at check-in wouldn't check my second bag and didn't know how much the fee even was for the second bag. She was not exactly pleasant, which might have been because it was 430 in the morning but still. I just ended up carrying on two pretty big bags. The crew ended up gate checking one for me in Frankfurt which was nice. But I would have paid not to carry that dumb thing around with me through the giant Frankfurt airport. Other than the one desk woman in Prague, everything else was good."
Výhody: "Crew members were very friendly and efficient."
Nevýhody: "Seat felt very cramped, even more than usual . I could barely get in /out of my seat if the seat in front of me was reclined."
Nevýhody: "Cannot ask for more"
Výhody: "Austrian Airlines is the best! Crew, food, drinks, entertainment, and plugins were all provided, and it was all very nice (and delicious food!)."
Nevýhody: "Nothing! Love Austrian Airlines!"
Výhody: "Nice service easy flight"
Nevýhody: "Hot, ridiculously warm on the plane"
Výhody: "The crew"
Výhody: "Perfect timing between flights."
Nevýhody: "A small sandwich would have been nice:)"
Výhody: "I was able to get good seats, front of the plane. 3rd row for all my flights. pretty decent leg room"
Nevýhody: "flight was delayed, 2nd Austtian flight delayed in the same day"
Výhody: "The crew was not very unhelpful & hardly accommodating, not helpful at all. I have never met such a cold hearted airline crew, so unthankful & not trying to help customer. They kept rolling their eyes & speaking like I was a dirt. I will NEVER fly this airline & I will make sure everyone knows."
Nevýhody: "Came early to counter & my passport expires August 9th, so they refuse to help me & did not let me go on board even though I had approval from Jordanian country to fly there. Austerian ticket crew & supervisor did not want even to check the pass through to board with permission. The WORSE airline!!!"
Výhody: "Food was good. Plane was good."
Nevýhody: "Night flight should turn off light. Staff was not skillful and professional."
Výhody: "Sits had more room then other plain"
Výhody: "The wafer bar. Pilot had a good landing in high winds and snow."
Nevýhody: "Nothing to complain."
Výhody: "Nothing. See below."
Nevýhody: "Original flight cancelled so rebooked ojba floght five hours later - then with one hour to go until that second flight, that was cancelled as well. Totally unhelpful ground staff, who were oblivious to the fact that I had a work commitment the next day so couldn’t overnight in some random hotel at an airport to suit Austrian’s policies. Eventually routed via Lisbon which meant literally flying all night to arrive at 0600. Lufthansa and Austrian have some serious faults to correct."
Nevýhody: "You sold wrong tickets to customers. I booked economy tickets but I got Econony lite ticket. Had to pay extra charges. You shouldn’t make money to sell lower class tickets as regular."
Nevýhody: "My parents were traveling, they dont speak english and I verified with Austrian airlines that they would be assisted at the gates and that they had the correct visas for each airport they had a layover in. I was assured there would be no problems. Upon boarding they were not able to get on their flight. I have never had so many communication issues and frustrations in the middle of the night with an airline. disappointed."
Výhody: "Smooth flight, friendly and afficient onboard service. Fast boarding. On time departure."
Nevýhody: "Croatian Airline checkin service was good but was made to check in carry on. However, baggage clerk was extremely hostile and wanted to charge us for two bags for which we had prepaid. Would not accept our evidence of payment for the two bags. Finally accepted her mistake but Forced to pay 90€ For the extra bag. Ripoff!! Other airlines (Vueling, Air Europa) checked same bag as courtely, did not charge. First and last time flying Austrian."
Nevýhody: "Caótica boarding Uncomfortable seats did not recline"
Výhody: "Good attention and food"
Výhody: "continium of previous service provided"
Nevýhody: "KAYAK or Austrian cancelled my ticket. KAYAK officials didn’t show any readiness to do anything about a ticket that was purchased and paid for. KAYAK system is still sending me questions how was my trip! Ironically? Additionally, I had to book another ticket to get close to my destination, book a midnight Taxi to another country."
Výhody: "The stewardess is very polite and accommodating n"
Výhody: "new plane, half empty, good and friendly service"
Nevýhody: "Flyght was terible"
Výhody: "Vino in Plastic cups from 1L"
Nevýhody: "Could Food"
Nevýhody: "Our flight was delayed by three hours due to “technical problems“. We were never updated during the weight and when we were told that the flight was canceled everyone was told to go back to the ticketing area to pick up their luggage and to find other options. When we were almost halfway there we were told to turn around and that the flight in fact was not canceled. The food was mediocre at best in the service on the plane was in adequate. They were understaffed and staff to peer to be stressed and fatigued. The seats were small and cramped and not well padded in the economy section. We are going to be flying on Lufthansa in the spring and will hope that their services are better than what we experienced on Austrian air."
Výhody: "That is was on time!"
Nevýhody: "That they charge you for luggage when international flight accepts one bag per person!!! this is Nickle and diming people."
Výhody: "The air crew service"
Nevýhody: "1. No option to pay for a second luggage; the company website very unclear about the luggage policy; no contact information as well as no web payment service; days before my flight, spent a lot of time and efforts to know that I could pay for a second luggage at the airport on my departure; 2. Paid $120 or so for the second luggage!!!??? After decades flying Austrian I will try switching to your competitors."
Výhody: "Not much"
Nevýhody: "Lateness and virtually no food at lunchtime"
Výhody: "The outbound flight from Vienna to IAD had much better service. The return flight from IAD to Vienna, the crew didn't come back to refill water or ask to top up drinks. The food choices were more limited. The entertainment system on the flight needs a larger selection."
Výhody: "After flight to Vienna was cancelled, we were put on a flight to Frankfurt instead."
Nevýhody: "Kayak sent me an email at 5:16am for an 8:15 am flight titled, "Austrian Airlines flight #704 from PRG on time". It was in fact cancelled. Unfortunately we missed the connection for the flight to Newark, which we were expressly told would be held for us... they shut the door 30 seconds before we arrived, with the plane still at the gate. Had to then go to the only counter in the terminal to see if we could get on standby. Finally got on a flight to JFK instead at 5:15pm."
Výhody: "Professional and friendly staff"
Nevýhody: "Outdated interior, media interface"
Nevýhody: "Nothing to dislike"
Nevýhody: "When I was boarding all representatives was very unfriendly and I would say they were rude."
Výhody: "the stewardess gave me coffee even if she already passed by me (because I was sleeping) I appreciated that :)"
Nevýhody: "Bad ground crew luggage problems because their web payment service is not working. CS did not reply with solution"
Nevýhody: "I have the 'Economy Class' on the tickets. At check-in at the airport we wrote "economy light" on the boarding pass and want to pay for the first baggage. I check it on the original receipt I received by e-mail, there is ECONOMY CLASS and 1st baggage free of charge, another for a fee. So I do not understand and for two tickets I have paid 2 x 30 €."
Nevýhody: "very tight connection in VIE after a small late departure from LHR but we make the connection."
Výhody: "It was clean Lunch was good"
Nevýhody: "There were no vegetarian options for snacks"
Nevýhody: "rAND OM BOARDING PROCESS WITHOUT ANNOUNCEMENTS"
Nevýhody: "Delay of 1 hour on a flight of 1 hour during lunch time and neither a snack during the flight."
Nevýhody: "The delay in take-off"
Výhody: "Flying on a direct flight was nice. The food was good. Ordinarily the snack lunch is not good but the sandwich was quite good."
Nevýhody: "The boarding is best if done by rows but this was just every one trying to board at the same time so it has a more negative effect on passengers."
Výhody: "Staff are pleasant and competent."
Výhody: "Never again with KAYAK. Sorry."
Výhody: "Excellent personnel. Will use Austrian Airlines again!"
Nevýhody: "It was advertised as Austrian Airlines but when the details came through afterwards only then did it state that it was a United Airlines flight. So, I can't rate this flight because it had nothing to do with Austrian Airlines. You need to update your site so that it clearly states "Operated by..." when people are booking."
Výhody: "Excellent service"
Nevýhody: "One of the flight attendants had an attitude problem, which put a wrench in my otherwise pleasant flight."
Výhody: "The flight was on time and the crew were very friendly."
Výhody: "best blanket in any business class. should be sold on line."
Customer service at TAP is the worst. No one to talk to, help you or give any direction.
Výhody: "Food service was very good - and the crew kept going even after we hit turbulence. I'd already been served, but I know from past experience with other airlines that there's nothing worse than smelling the hot food and being told that service is being discontinued,,,,while you're now hungry"
Nevýhody: "Lisbon airport was stressful, perhaps more guidance before releasing us into the melee. I found an Air Portugal email about Lisbon Airport just now"
Výhody: "It was on time and everything went well"
Nevýhody: "They could have offered more water"
Výhody: "Average friendliness of crew, paying for extra leg room seat is a must"
Nevýhody: "Food with a taste, rather than dull"
Výhody: "New plane, great seating."
Nevýhody: "Food should be tastier and boarding should be more efficient and on time."
Výhody: "Price. Service and food offered in the plane"
Nevýhody: "The boarding process: everyone crowds into the line without regard of the grouping."
Výhody: "Crew was awesome, seat spacing comfort not so much."
Nevýhody: "Need to have seat upright to use trays to eat on flight"
Výhody: "seat was very comfortable with good leg room. Crew was very polite"
Nevýhody: "coming thru the cabin for garbage pickup more often"
Výhody: "Crew was very good. Seats were spacious. Plenty of entertainment."
Nevýhody: "More frequent snacks."
Výhody: "The price!"
Nevýhody: "Much more but with this price you can not expect much!"
Výhody: "Not much"
Nevýhody: "The offered an upgrade to bid on. I did and was rewarded one for the 4 of us. It turned out that the seats were exactly like every other seat on the plane in size. They did provide free drinks and a well used towel. When you ask to be paid for an upgrade you should be clear what that really is."
Nevýhody: "Aircraft left an hour late after rushing us through the terminal. The cabin was freezing, the food was bad. 13 hours was a very long time."
Nevýhody: "Flight was so delayed we missed our connection."
Výhody: "Crew were amazing. Timely departure. Inflight meal was good."
Nevýhody: "Not much."
Výhody: "On time"
Nevýhody: "Not enough space for hand luhggage. Changed gate very short before boarding. No gluten free meal available on board."
Výhody: "Flight on time"
Nevýhody: "No gluten free meal available"
Nevýhody: "The boarding seemed disorganized with a lack of clarity about those with no wheeled luggage allowed in first."
Výhody: "seat comfortable, crew , quietly professional"
Nevýhody: "larger leg room"
Výhody: "Choices of movies and music"
Nevýhody: "The vegetarian food was horrible and lacked variety. Feel like TAP makes food choices harder than it needs to be. How hard is it to just have a pasta option. Instead we got tofu croquettes....."
Výhody: "Really nice crew, good food and wine, very attentive and accommodating. I’m used to flying spirit and Norwegian and this was a huge upgrade, though there’s not much in flight entertainment. Definitely good and cheap. Will fly again."
Nevýhody: "Paid thousands of dollars for this trip and my luggage is missing as tap Portugal convinently lost it."
Nevýhody: "No film"
Nevýhody: "Some of the worst customer service, seats that do not recline at all, minimum leg room, and worst of all a 2 hour delay that made me miss my connecting flight for which they took NO responsibility stating that they can have delays for up to 3 hours without having to compensate anyone."
Nevýhody: "Food's portion"
Výhody: "Good and entertainment options in executive class."
Nevýhody: "Flight departed LIS late due to a couple of passengers. Definetly not the airline’s fault."
Výhody: "Missed our flight due to initial delays."
Nevýhody: "Very salty food. Flight was delayed so I almost missed my connecting flight."
Výhody: "was a direct flight"
Nevýhody: "we were made to exit down a slepery stairs and pack ourselves like sadines on a bus to the terminal..not good!"
Nevýhody: "If there is a luggage fee it should be clearly stated while reserving the flight. It was upsetting to find out at the airport that there was an extra 85 dollar fee on top of the ticket price. The plane was also very cold. Very uncomfortable."
Výhody: "Great friendly service. Very clean and organized crew. Nice plane, great flight crew. Comfortable seats. Free ear pieces and drinks for international flights."
Nevýhody: "The Lisbon airport is very difficult to navigate; signage is poor, and there are not enough staff on the ground. The waiting lines for TAP check-in are outrageous. TAP policy states they allow choosing a seat starting 36 hours of departure, but the poorly designed website let me book seats, and then asked me to pay; at the airport they also told me I had to pay on check-in to choose a seat. Worst of all, at the gate, the waiting area forces all passengers to wait while standing in a big herd - an hour - while police spot check random passenger carry-ons and perform body checks."
Nevýhody: "This airline company was looking like a scam. I was refused the flight. Then promised compensation, which was then refused again. Treated like kettle. Simply corrupt company."
Nevýhody: "Staff at the check-in and boarding."
Výhody: "They were in such a bad mood!"
Nevýhody: "The captain had fasten seatbelt on because of turbulence. As soon as it came off the crew insisted on doing the service instead of waiting for desperate people to use the restroom. They made everyone sit back down so they could serve sandwiches and drinks. There was plenty of time and they should have waited. The only time the crew smiled was when the flight was over"
Výhody: "The trip back home to NY from Lisbon was great, flight staff was attentive and courteous, the plane was clean, the entertainment made the time go by fast and the warm blanket and pillow provided a comfortable experience."
Nevýhody: "Unfortunately my girlfriend is a celiac and we forgot to pre-order a gluten free meal, so she had little to no food options for her to eat. The sandwich offered right before landing could be made with gluten free bread or even a corn based tortilla."
Výhody: "Good entertainment system"
Nevýhody: "Flight crew could have been more polite"
Výhody: "Boarding was 3:35hrs late. I landed from Boston around 9 am and left around 12:35. The layover was longer than scheduled. I was not pleased."
Nevýhody: "They gave my 70-year old mother only a few hours notice that they were changing her one-stop four-hour 6AM flight into an 8AM multi stop 14-hour marathon. In fact, she was already asleep when they changed her flight, so she was already at the airport when she found out about the change. To do this to a 70-year old woman is reprehensible. Worse, after 2-hours with customer service, nobody there made any real attempt to remedy the situation or offer any compensation. Worst airline experience EVER."
Nevýhody: "The sizing device is much smaller than it needs to be for carry on roller bags. My bag was forced to be checked by the ground crew on this Tap flight. My bag is a normal sized carry on bag that has always fit on all flights. There was plenty of space on the aircraft for it. The ground crew also let others on with larger bags so they dont even apply their policy in a consistent manner. I will do my best to avoid TAP from now on."
Výhody: "Very comfortable flight."
Výhody: "The ride was comfortable, and the crew was attentive and pleasant. I loved the fact that i had a 10 hour layover, and I could go out into the city and do some sight seeing. This is not to the Airlines credit per say, but it was super easy. I enjoyed getting off on the tarmac just 200 feet from the building, was a nice sunny day."
Nevýhody: "The seats did not have entertainment system that I wasn't going to watch anyways. The seats did not have charging ports either (for phone or laptop), which several airlines now a days are making standard."
Výhody: "The staff was very nice. Only bad incident was the misinformation on getting the D Tax. We went early to the airport to do it but could not get it because of erroneous information form the check in agent."
Nevýhody: "When we checked our bags the check in agent did not let us take out bags after getting the boarding pass so we could get the D Tax refund at Customs. She said it was not necessary. She was wrong. French customs wanted to see the merchandise which we no longer had. When we complained at TAP we were told do it in Lisbon. Again in Lisbon we could not get the D tax because that custom agent wanted to see the merchandise which was being transferred to our Lisbon - Newark flight. We loss refunds of over $400. This problem ruined a perfect trip."
Výhody: "Everything was mediocre,"
Nevýhody: "Seats were too narrow,very little leg room,poor choices in entertainment"
Výhody: "Treat like a guest 2 great meals."
Výhody: "lots of food and drink"
Nevýhody: "flight was delayed and sat on the run way for close to an hour."
Výhody: "Efficient boarding. Very friendly crew. Coach seating comfortable and roomy."