Customer service was lacking when we missed our connection
Výhody: "Everything was comfortable."
Nevýhody: "I can't think of anything."
Nevýhody: "Games sollten Nachts gesperrt werden. Die gute Dame hinter mir spielte wohl die ganze Nacht Solitaire und mein Sitz schüttelte immer. Auf meine bitte zu stoppen weder kommentar noch reaktion."
Nevýhody: "The TVs weren’t working on the seats for the duration of the 8 hour flight. Some of them were working for other customers and we pointed it out to some of the flight attendants but they took no action"
Výhody: "Crew were great"
Nevýhody: "Cabin kept very hot, very difficult to sleep. Seats were so-so comfortable"
Výhody: "Captain was great !"
Výhody: "Muy confortable, la amabilidad de los tripulantes"
Výhody: "Nice and attentive crew Big a330 plane with great business class"
Výhody: "Crew was great, food was great, timing was great! (Got to LAX about 45min prior to scheduled arrival), however seats are very narrow!! Good enough for a short (2-5 hour) flight but definitely not for a transatlantic one!"
Nevýhody: "Everything great but the seats..don’t expect too much of a leg room in the 777 Boeing...unless you get the exit row in economy or you book a business class!"
Výhody: "The seat was much better than other airlines' economy seats. Great food and lots of it. Excellent attendants. Zurich is the best planned airport for changing to next flight. I'm going to try to use Swiss as often as I can."
Nevýhody: "Free Wifi."
Výhody: "The expedited transfer from late flight out of Rome was an amazingly efficint process, much appreciated. Was very stressed when I thought I could not make the transfer, but Swissair really had it covered. My compliments"
Nevýhody: "Legspace in economy class was probably good back in 1975, but in 2019 not acceptable anymore"
Výhody: "From start to finish, Sevdije was in great hands. She had to be in a wheelchair, and there were three connecting flights in countries where she doesn't speak the language. It could have been so complicated, and everyone made it SO EASY. She was all smiles when she arrived in Boston. THANK YOU!!!!!!"
Výhody: "Swiss quality, punctuality and reliability."
Nevýhody: "No negatives."
Nevýhody: "Our bags were lost in Zurich but the gentleman at the ticket counter was amazing! He even called before we left the airport saying that he had found our bag in Zurich"
Nevýhody: "It was delayed"
Výhody: "Good seats for my wife and i: window and aisle seat"
Nevýhody: "Only glass of water free...coffee is 3.50"
Výhody: "The Boeing 777-300ER is ether new and clean."
Nevýhody: "Seating was super tight. Once the person in front of me declined their seat the screen of the inflight entertainment system was right in front of my nose (no, my nose is not particularly long). I’ll consider flying Lufthansa or United next time - even if It required a stopover in Frankfurt or Munich."
Výhody: "Checkin was smooth, cabin crew and service was great. Absolutely no complaints."
Nevýhody: "Nothing. All was exceptionally good."
Výhody: "Great service & lots of room to sleep"
Výhody: "There was water to drink"
Nevýhody: "Plane felt like a 1990 air France flight. Cabin dated. The least amount of room I can remember on a plane. When sitting upright and the person in front reclined, i looked at their head and if I crossed my arms, it would touch the seat in front. Could not pick up pillow that dropped on the floor, could not bend around the seat in front. Very hard to get out to use the toilet. Felt very claustrophobic."
Nevýhody: "Roughest flight ever, many people got sick, too much turbulence to fly"
Výhody: "The flight ,food entertainment was very good. But I don't understand the SWISS airline logic. When I did the check in in Prague and got my boarding pass the told me that the system picked me to have the additional random checkup at Zurich airport. Its ok. If it’s done for security reason why to tell the people ahead of time that they will have additional checkup of bags and personal stuff. If you want to do it for security reason do it ( I want to be safe) but don’t do it for the check mark , it doesn’t make any sense and doesn’t protect us."
Výhody: "perfect and easy"
Výhody: "It reminds me of school dinners"
Nevýhody: "Bland, over cooked No thought into the presentation or flavour"
Výhody: "Good clean service that Swiss is known for."
Nevýhody: "There’s never overhead space for carryon. Ever since they went to lift, I have had to put my luggage in a row near the rear, making me wait until the plane almost complete Disembarks before able to get the bag."
Výhody: "It was on time"
Nevýhody: "They lost my bag for 6 days. It was an absolute horrible experience. There was a disconnect between their outsourced baggage tracer company and Swiss. Will NEVER fly again."
Výhody: "i'd like services and the food"
Nevýhody: "Seats too small."
Výhody: "Got bumped to business class."
Nevýhody: "What's not to like about that?"
Výhody: "Selection of movies was good."
Nevýhody: "The mushroom pasta they served was absolutely terrible."
Výhody: "Crew was great."
Nevýhody: "My wife is strictly Hindu vegetarian. We had entered her food choice at Swiss web site months before. She didn't get the food while going to Zurich and coming back to Boston. She remained hungry both ways. Although we were in business class while coming."
Výhody: "Seat assignment had taken into account that we had a 45 minute window to our connecting flight. Everyone very pleasant and helpful. Fantastic help to escort us to our connecting flight so we did not miss it! Did not make us feel rushed even though time was short!"
Nevýhody: "All good!"
Výhody: "The crew made the best they can."
Nevýhody: "The airplane was to old. The company should put a better one ."
Výhody: "Short flight"
Nevýhody: "The tram ride to the plane"
Výhody: "Everything!! This airline is a huge breath of fresh (old?) air. It reminded me of how air travel used to be. No baggage charge - we only checked one bag. There was plenty of great food and drink - alcoholic drinks were free. We will definitely look to use SwissAir whenever possible."
Výhody: "crew was great"
Nevýhody: "my entertainment controller did not work and my daughters head phone plug would only half work."
Výhody: "Crew was nice and I loved the TVs keeping us up to date on the flight and our connection. We were even early boarding."
Nevýhody: "Everything was good."
Výhody: "The flight attendants were very nice and the chocolates were nice. Food was mediocre and I'm not sure I'd take Swiss again."
Nevýhody: "Seat pitch was too small and the food didn't taste that great. I was lucky enough to get a whole row to myself but on the way back I did not and there is not a lot of room at all. And for an 11 hour flight it was really uncomfortable!"
Nevýhody: "Flight attendant spilled hot tea on me and he didn't help me out. The other flight atttendant assisted to my burns. I have 2ond degree burns on my arm from this incident."
Výhody: "Best flight in years. Attentive crew, very good food and wine, on time. Strongly recommended."
Výhody: "The attendants were cordial"
Nevýhody: "Video screens didn't work. Seats were terrible and some broken. Flight crew was useless."
Nevýhody: "Terrible flight had to delay few times , we had to wait inside in the plane for more than 2 hours , they had me to check im my carry on in geneva layover even i had a personla stuff inside and with no lock , rude crew i never even fly with suiss i had toncome back with lugthansa because they had to delay the flight again"
Výhody: "I enjoyed the service provided once we boarded the plane."
Nevýhody: "The plane was delayed for over 5 hours. The transfer desk crew was not the most welcoming staff. Very rude."
Výhody: "Crew fine"
Výhody: "Nothing notable"
Nevýhody: "The crew was quite rude for the duration of the trip and too busy to help. The plane was very old and seats poorly padded- like sitting on stone. Most televisions in our section malfunctioned or didn't work at all. Staff did little to help. Unlikely we would travel on this airline again."
Výhody: "The food and staff were very good."
Nevýhody: "You should board the plane from the back so people aren't climbing over each other. Paying to pick a seat is a huge turnoff. Economy very cramped. Lufthansa was better on that."
Checking in Madrid was a mess. I was there two and a half hour before flight departure, however, I has to wait during almost two hours to complete the check in. Considering all the changes and the documentation that has to be verified they should have hire more people. We weren’t informed and people were nervous.
Výhody: "Yes, it was comfortable and they r nice."
Nevýhody: "Ummmm delayed both flights were delayed, it was annoying"
Výhody: "Average friendliness of crew, paying for extra leg room seat is a must"
Nevýhody: "Food with a taste, rather than dull"
Nevýhody: "Late as always"
Nevýhody: "Snack at end of flight was good but lunch was not good and the dinner in Executive Class going over was not good"
Výhody: "The price."
Nevýhody: "Starters, main course, etc where very odd combination of flavors and therefore not at all appealing. Don't provide beverage service in Business outside of meal times. Seats good but space is restricted. Feel closed in."
Výhody: "Fairly new plane with clean/comfortable seats"
Nevýhody: "Bus transportation to the plane was delayed. People were uncomfortable having to stand in the bus for so long. Then the flight was delayed for 15 minutes due to airport traffic. As the only business class passenger i would have expected to be offered a drink then or even a bottle of water at my seat"
Výhody: "Boarding efficiency although the ... see below. Loved the salmon wrap and cheese 'n' biscuits"
Nevýhody: "flight was delayed at check in and on the tarmac - 40 minutes. No explanation for this"
Nevýhody: "Real time information about departure and gate info for delayed flight would have been helpful"
Výhody: "Not much"
Nevýhody: "The offered an upgrade to bid on. I did and was rewarded one for the 4 of us. It turned out that the seats were exactly like every other seat on the plane in size. They did provide free drinks and a well used towel. When you ask to be paid for an upgrade you should be clear what that really is."
Výhody: "The crew was good and went out of their way to help the passengers. The seats were uncomfortable."
Nevýhody: "The entertainment could definitely be better. Newer screens, and more options."
Výhody: "Extremely friendly flight crews, never hesitate to help with a smile on their face!"
Nevýhody: "The layover situation needs to be improved. When you give 50 minutes, there really isn’t enough time to deplane, get through the check point, and make it to the terminal. We were told to run like animals in the airport in order to not miss the flight."
Výhody: "Great crew and good seat with enough space."
Nevýhody: "Overall is fine !!!"
Výhody: "Flight on time"
Nevýhody: "No gluten free meal available"
Výhody: "On time, not expensive"
Nevýhody: "Really uncomfortable seats, no tv"
Nevýhody: "Food timing, displays for video tiny and no selection possivble."
Výhody: "On time. Pleasant crew."
Nevýhody: "Sandwich was a bit dry, no mayonnaise or other condiments."
Výhody: "On this prop plane, the takeoff and landing was exceptionally smooth. Again, the crew gave outstanding service."
Nevýhody: "All was perfect! Thank you."
Nevýhody: "A little too warm but not unbearable. We paid extra for seats together but did not get to pick them. We would have preferred a window but were in the middle 2 of 4."
Výhody: "On time departure, early by 30 min arrival."
Nevýhody: "Low quality of food. Some flight attendant barely spoke English. Low choice in movies."
Nevýhody: "There wasn't food or entertainment. Might want to add NA as an option in those categories"
Výhody: "Nothing to like. Rude staff."
Výhody: "I loved how the entertainment was complimentary and there was a wide selection of movies, TV shows and music. I’m used to having one or maybe two movies to choose from but TAP has an entire movie library on the back of each seat. I watched 3 new releases on my 7.5 hour flight. The food was also tasty and I technically had two meals. Great job, TAP!"
Nevýhody: "The only thing that could be improved is the boarding process in the Lisbon airport. The boarding time for the flight was one hour before takeoff and the gate area was too small to hold the total number of people taking the flight. We also didn’t board until 30 min before the flight so passengers were waiting in one big crowd because it was impossible to find a seat or to even form clear lines for boarding."
Výhody: "Great food. Arrive and flying"
Nevýhody: "Unruly boarding lines. Plane late .flight attendant less than friendly"
Výhody: "Everything great"
Výhody: "Everything from the custumer service, flight departure on time"
Nevýhody: "Long waiting time for my connection flight but i booked it that way"
Výhody: "Liked connections and price. Nice crew."
Nevýhody: "There was a hefty charge to reserve seats which wasn’t clearly mentioned on the Justfly website. Knee room was the tightest I’ve had on a commercial flight. The seats barely reclined which is important on an overnight flight."
Výhody: "The airplane crew was very professional. The entertainment was very good."
Nevýhody: "Space and mobility was very limited."
Nevýhody: "Flight was canceled which was out of their control. Unfortunately, what wasn’t out of their control was the amount of people handling the rebooking. One person was handling alternate flights. I was the 6th person in line (which was the time equivalent of an hour and half wait. I missed all possible reroutes due to flights closing. The customer service of tap airlines is severely lacking"
Výhody: "Very good staff and decent food"
Nevýhody: "Video in business was worse than my economy experiences 20 years ago!!!!"
Nevýhody: "my luggage was opened somewhere along the way. My gift for my child was stolen. Ugly ! Very ugly !! I got home, I unzipped my bag and I do not have a pair of sneakers that were a gift for my baby and some other sweets, my luggage was half empty! The face of my disappointed kid broke my soul, that should not have happened."
Výhody: "Great friendly service. Very clean and organized crew. Nice plane, great flight crew. Comfortable seats. Free ear pieces and drinks for international flights."
Výhody: "Anything I liked feels inconsequential compared to the bad."
Nevýhody: "My wife and I arrived to the airport for our honeymoon extremely excited. We had been saving for our trip to Italy for months, and we were finally going to get things started. Everything fell apart when we went to check in and we were told that my wife couldn’t use her ticket because she had changed her last name. We were told that there was no way that the name on the ticket could be changed because of TSA regulations. Of course, we were also told that we could have changed the name had we purchased a more expensive ticket. In other words, we were lied to and told the issue was regulation, when really they wouldn’t help us because we couldn’t afford a more expensive ticket. The only help we were given was the pleasure of paying over $1,500 more to get my wife on the flight. I am in the process of trying to get this refunded, but as of now we have paid twice for my wife to fly, and neither ticket has been refunded. We may have accidentally broken a rule, but the only function that rule seems to have is to make us pay twice for the same seat. As of now, I would never fly this airline again, and I would warn everyone away from it. I will update this post if TAP does the right thing by two honeymooners."
Výhody: "The Magnum ice cream was a great touch."
Nevýhody: "We thought that $35 per bag is a bit too much when other airlines are $25."
Výhody: "Great comfy seats, checking was a breeze and the staff were friendly"
Nevýhody: "No entertainment and I thought there should have been a little more food. What they did provide was good just a little shy on the quantity. INternational flight with no free bags."
Výhody: "They were in such a bad mood!"
Nevýhody: "The captain had fasten seatbelt on because of turbulence. As soon as it came off the crew insisted on doing the service instead of waiting for desperate people to use the restroom. They made everyone sit back down so they could serve sandwiches and drinks. There was plenty of time and they should have waited. The only time the crew smiled was when the flight was over"
Výhody: "The flight was quick, boarding was easy and efficient."
Nevýhody: "Flight attendants can be a bit nicer."
Výhody: "Waited in an hour + 1/2 to check a bag, then waited an hour to board the plane. None of the employees told us what the delay was they just let us stand in line."
Nevýhody: "The sizing device is much smaller than it needs to be for carry on roller bags. My bag was forced to be checked by the ground crew on this Tap flight. My bag is a normal sized carry on bag that has always fit on all flights. There was plenty of space on the aircraft for it. The ground crew also let others on with larger bags so they dont even apply their policy in a consistent manner. I will do my best to avoid TAP from now on."
Výhody: "Very comfortable flight."
Nevýhody: "Very poor check in!! We checked two bags when we went to the desk to get our boarding passes.....then when we were boarding the plane, I went through without a problem but my wife was flagged. we were informed that we now had to pay for our checked bags..both of us even though I had already been cleared. 70 dollars was needed...and so with our flight ready to leave we had to just about run 250 meters and then back 250 meters to catch our flight....we are in our 60's!!!!!. If we had to pay we should have been told at check in! and to make matters worse both of our checked bags are carryon size...we only checked them because we thought it would be convenient. Given that it was not our mistake that bag fee should have been waived....very poor customer service to people who have flown TAP many times........"
Výhody: "The seats were comfortable, but could use a bit more padding for a long flight. The food was decent, and there was a good assortment of movies, music and TV shows."
Nevýhody: "The crew seemed unhappy to be there."
Výhody: "Staff couldn't have been more courteous."
Nevýhody: "Little confusing at the gate but mainly due to poor PA system not the staff. Happens a lot at airports in my experience"
Výhody: "Left on time. Served food and drinks. Friendly staff."
Nevýhody: "Served food and drinks. Orange "juice" tasted awlful. Bland sandwich. Seats did not recline."
Výhody: "Courteous, professional flight attendants"
Nevýhody: "small, uncomfortable seats, too little space to work on laptop"
Výhody: "Great crew."
Nevýhody: "No air from above. Just an all around bad flight with so many problems."
Výhody: "They squeezed a meal into a 2 hour flight."
Výhody: "The plane was clean. The blanket was unusually large, for a plane blanket, so u could be nice and warm. The food was good and varied. The staff was friendly and every time they spoke to you had a smile on their face, as if happy to see you:)"
Nevýhody: "I cant think of anything. It's a long trip that can be tiresome. So you can tell the airline tries to make it as pleasant as possible ."
Výhody: "The captain and the crew were excellent."
Nevýhody: "Upgrade the entertainment system."
Great flight. Loved being informed before take off. Very professional
Worse airline. Charged me for a check bag and didn't check it
Výhody: "Nothing. Wiorst flight ever!"
Nevýhody: "Ryan air has a paid checkin policy that we were not aware of. It was not written properly in the tickets or in any checkin prompts. Since we were traveling I couldn’t check in online. So reached the airport very early but they charged me to check in, that too a ridiculous amount of 100$. The crew was generally rude and non welcoming. The aircraft stops at the middle-of the airport in Budapest and we had to walk a very long stretch to get to the airport in the cold since the plane was not connected to a gate. For sone confusion they stopped boarding in the middle and passengers had to stand in the freezing cold , outside the aircraft , in the middle of the airport for a very long time. Hated the flight. Charges you for every single think you can think and not think off. Every passenger seemed frustrated"
Nevýhody: "Entertainment online"
Nevýhody: "Entertainment online"
Nevýhody: "I will never fly Ryanair again. They harass you by email on a regular basis to upgrade this and upgrade that. They also do it when you open their app. Terrible, terrible marketing."
Výhody: "Inexpensive, simple travel. The in-flight food was better than expected and affordable."
Nevýhody: "No complaints."
Nevýhody: "Be careful with the bag. They didn't accept my carry on despite I paid for it, saying it was to big. When trying to pay they told me that only with EUROS. Didn't accept neither my credit cards (they accept only Europe issued CC) not USD. I couldn't retrieve money from an ATM either."
Nevýhody: "Everything,flight was delayed an hour and we just had to sit on the plane for the hour with nothing said to us"
Výhody: "The price of the ticket was cheap..."
Nevýhody: "But we paid for it with our luggage. The staff was extremely unhelpful. They sneak up on you with extra charges. Not worth it! Rather use my money for a better flight and be more comfortable. They didn't even have water on the flight that I could have without purchasing."
Nevýhody: "Uncomfortable chairs, late boarding, even then- a lot of waiting. No entertainment."
Výhody: "Flight attendant was wonderful, and extra helpful!"
Nevýhody: "The gate staff did not make it clear where and when passengers with Priority seating should stand in line."
Výhody: "We landed without dying."
Nevýhody: "To start off with there was only ONE person checking people in before the flight, so it took forever. Then the guy at check-in told us we were already supposed to have our boarding passes printed out and that he was not able to print them for us. Basically, it was a "figure it out for yourself" sort of situation. We went to another counter, not even directly associated with Ryan, and a very nice gentleman there printed our passes for us. He also seemed really confused as to why the Ryan Air employee wouldn't print them for us. Then, we weren't given a gate assignment until 20 mintues before the time we were supposed to board. How do you expect your customers to be prepared if you can't even tell them where they are supposed to go until the last minute? Then they made us board a bus to take us to the plane on the tarmac which was not a big deal. But they made us stand on the bus for 20+ mintues before they took us over to the plan. The bus was completely full, so it's not like they were waiting to load more passengers. The doors to the bus were open, so it was freezing cold (our flight was late at night) and we were forced to breath in exhaust fumes from the bus the entire time! The flight was also an hour delayed!!! I know it's a super cheap ticket, but do yourself a favor and spend a little more money to fly on an airline that actually knows what they're doing. This is my first and most definitely LAST time flying on Ryan Air. If I could give zero stars, I would."
Výhody: "it was 1 hour flight so it was really great"
Nevýhody: "The flight was delayed for over two hours, but there was no reason given and we were left waiting with no idea what was going on."
Výhody: "We made it."
Nevýhody: "Boarding was very slow. Had to take a bus to the plane, not even water to drink."
Výhody: "price boarding"
Nevýhody: "flight delayd luggage delayed seating random"
Nevýhody: "Was one of the worst flights I’ve ever taken. No information, no updates, no announcements until 15 minutes after flight was supposed to leave. No ground staff apart from one lady who worked for the airport who was incredibly rude and unhelpful. They loaded the Dublin flight through the same gate we were supposed to be flying from and we’re putting them on buses keeping them there 10 minutes pulling them off the buses, putting them back on the buses. It was an absolute joke. On the flight the cabin crew were slow, again no information at all. Just stood there looking useless and chatting ignoring passenger call lights. We landed in Stansted and they couldn’t open the gate as the ground staff “couldn’t find the key” keeping us on the plane for an extra 10-15 minutes with no AC. Terrible experience would never book Ryanair ever again."
Nevýhody: "Long waiting in the plane. 1 hour delay. Long line for bus to Brussels"
Nevýhody: "the gate change many times, no information about the flight , no answers, many problems with the cases of the people, I hate rian air."
Nevýhody: "Cramped, uncomfortable seats that do not recline. Inattentive flight attendants. Poor beverage service, like they were trains to offer nothing unless you tackled a flight attendant as she raced by. Packed transit tram to plane: priority peopleeaitedin the idling tram while everyone for the flight came down. Never again! Price or not!"
Nevýhody: "Nearly 3 hours late and no proper explanation for delay. Sorry but delayed incoming aircraft doesn't wash. Also had to wait nearly half an hour upon landing at Stansted before we could disembark"
Výhody: "Quick flight, friendly staff and pilot deserves credit for taking off in horrible weather conditions"
Nevýhody: "No fault of the staff but we were an hour late boarding and I missed my connecting bus"
Výhody: "On time, short flight so comfort not a big issue, basically you get what you pay for and you don't pay a lot."
Nevýhody: "two roads with Ryanair, each time delay of about one hour"
Nevýhody: "They charged me 50 € because I was unable to check in online"
Výhody: "Can’t complain about £14 flights"
Výhody: "It flew"
Nevýhody: "Delayed over an hour with no communication. Wouldn’t let us check in online and then we’re penalized $150 to check in at airport. Boarding stared and we waited on the gate for 30+ min along with all other passengers. No communication from crew. No crew or staff working gate. No gate announced until after flight departure time. Overall awful."
Výhody: "Staff is young and energetic! Beat crew on trip so fat and we've been on three other planes."
Nevýhody: "Seats are eat too close if you are,tall. The landing was a,3,out of 10."
Výhody: "Flight was quick and easy."
Nevýhody: "Boarding process was a little slow."
Nevýhody: "Terrible customer service."
Nevýhody: "I didn't know web check in before departure. So I paid 50euro. It's too expensive."
Výhody: "No panic"
Nevýhody: "Bad job with customers. Sorry."
Výhody: "Ryanair gets you there."
Výhody: "The crew. And the wheelchair personnel in both Prague and Dublin were outstanding."
Nevýhody: "The one-hour, 50-minute delay. And why are both airports using stairs instead of jet bridges?"
Výhody: "They got us to Manchester alive, although late as always with Ryanair"
Nevýhody: "Everything else, Ryanair provided an awful service, delays on both ends of the journey. No info provided to us and to top it off, there was a screaming child in front of me and next to me."
Výhody: "Smooth ride"
Nevýhody: "Ryanair charges low prices to get you locked into their flight, then if you do not follow their rules exactly then they try to charge you money left and right: 1) Not checking in online 2) Not printing your boarding pass 3) Having too heavy of bags 4) Carry on in not the smallest possible carry on size 5) Any extras during the flight including water"
Výhody: "There is nothing to like about flying RyanAir"
Nevýhody: "No legroom, seats are cramped. £100 for 1x 20kg bag and £56 to reserve 2 seats. £2 payment charge in order for me to give them money... No entertainment Delayed inexplicably for an hour on the taxiway - no reason given. There aren't even seat-back pockets. Truly awful flight."
Výhody: "Liked absolutely nothing."
Nevýhody: "The staff was rude and took every opportunity to scam more money out of the passengers. I will never recommend Ryanair to anyone. Never have I been so disappointed in a travel experience. I'd rather be dragged off a United plane than ride Ryanair again."
Výhody: "Friendly Staff"
Nevýhody: "We paid for priority boarding and then we're put on a bus and told to stand. When the bus stoped everyone dashed to the entrance and we were one of the last people to get on board."
Výhody: "Flight was smooth, plane was comfortable, staff very nice"
Nevýhody: "I did not appreciate having to obsess for weeks about the luggage restrictions and whether we met them; the fact that we had to arrive with a printed boarding pass in hand. -- when you are traveling that is not easy. The flight turned out to be just fine, but I was expecting to be hit with another charge right up to the moment we got on the plane. Were we just lucky?"
Výhody: "They didn't lose my luggage"
Nevýhody: "I was told I could not use my pillow for take-off, landing and the majority of the in flight. I broke my neck years ago and I need the pillow for neck support especially for takeoff and landings which are always the most painful part. ( Didn't help that the pilot had rough decent and a violent touchdow on landing). I just truly am baffled as to why I was not allowed to use a pillow? We are not talking about some large bed pillow we are talking about a small pillow that takes up no room and is specifically made for flying. I tried using my water bottle as neck support but it was no luck. Flying is already painful enough and to not be allowed to use a pillow which helps to support the neck is truly agregious. I really don't know what to say on why this wasn't allowed but I hope this issue is solved with upper management so the next person with such a problem will Never have to go through this. As for I, I will never use Ryanair again. Truly disappointing."
Výhody: "Cabin crew were brilliant and dealt with all questions with ease. Well trained team and immaculate appearance."
Nevýhody: "Rough landings but not sure if that's due to aircraft model."
Nevýhody: "One guy is very rude. Even said if we have any problem with him we can stay at the airport."
Výhody: "Crew and organized operating system"
Nevýhody: "I couldnt slepp in flight"
Nevýhody: "There was no moment of silence. The crew was busy promoting their merchandise - perfumes and make up, and one sturdiest keep talking on the speakers about the wonderful quality of what ever he was selling. It was a terrible flight and we finished with a headache. Besides, we were charged highly for the suitcases, being a party of 4 (parents with 2 kids) with 2 suitcases 25 kg each. shouod have bought another bag for the kids.."
Nevýhody: "We were kept waiting for at least 20 minutes in a closed very hot airtight bus as other passengers were late. Why we weren't allowed to board and they didn't go back for the others I don't know"
Nevýhody: "Ticket was booked as Czech Airlines operated by Smartwing. Kayak directed me to checking in on Czech Airlines but did not work, spent nearly 2 hours to figure out I need to check in on Smartwing .com, but luggage fee needs to be paid to Czech Airlines, and seat selection fee paid to Smartwing."
Výhody: "Awesome staff. Was upgraded to comfort seating for free"
Nevýhody: "No early check in. The longest line at check in that I ever seen. Terrible seats"
Nevýhody: "No snacks or even water given"
Nevýhody: "We paid full fare economy and were given seats who don’t recline. You have to pay for the food. Only 1 bag allowed to check. The flight was full of screaming children and the crew did nothing. Many passengers were upset"
Nevýhody: "They are very strict about luggage control at the gate; any other company charged for the pieces that were sent to the storage. It took so many time that they lost their takeoff slot and we had nearby one hour of delay."
Výhody: "On time, good service"
Nevýhody: "Delay with no apology and with poor information at the airport. The new airplane, but a dirty window."
Nevýhody: "Night flight, do not stop talking"
Výhody: "Boarding process was painless."
Nevýhody: "No free food."
Nevýhody: "It literally DID NOT HAPPEN. I NEED A REFUND."
Nevýhody: "No food Limitted laugage"
Výhody: "flight left on time crew was nice"
Nevýhody: "no food or entertainment, and I didnt know it was like a low cost flight"
Nevýhody: "Leg room is very bad"
Nevýhody: "We missed our flight after it was delayed because the screens with the flight information did not update after we were told it was delayed and to pay attention to the screens! The screen never said boarding it went straight from gate open to gate closed! The service at the airport was terrible and they were all very rude!"
Nevýhody: "no drinks, even water. no ampthy from the crew, even not a smille"
Nevýhody: "Huge delays. We had connections but they forced us to do check-in for every leg separately. Long queues. In both flights unexplained delays. We sat in the plain for two hours and they did not explained why. Not enough room for legs. We paid for options to check online but it was not available."
Výhody: "Boarding was fast and quite organized nicely"
Nevýhody: "I asked for an emergency place due to my height (6"5) and got one, only to realize that instead of placing 2 rows for the emergency area they placed 3(!) rows, making the emergency exits the smallest rows on the plane. Eventually we were moved to other seats, but that was horrible. No food. No Entertainment. Crew was Hebrew speaking but talked to the passangers only in English (bad one, I must add)."
Výhody: "We landed"
Nevýhody: "Very expensive Seats are tiny Expensive to check bags Charge for water and terminal doesn't even have a water fountain"
Výhody: "Rear passengers boarded first, which is sensible, however this wasn't repeated on the return flight."
Nevýhody: "Called to gate even though the aircraft wasn't even there! Could have had extra half hour airside."
Výhody: "See above. But we given water."
Nevýhody: "See above."
Výhody: "Flight was late for like 3 hours"
Nevýhody: "The most tight plane I have ever been. Luckily the flight was just for 4 hours, horrible."
Nevýhody: "Nobody told that this is low cost flight !!! No food or even water during flight. Baggage limitation of 15 kg. No leg space at all. This information should be displayed during ticket reservation."
Nevýhody: "היה איחור גם בטיסה מתל אביב של חצי שעה לפחות, כי הצוות לא פתח את הכניסה למטוס בזמן, ואיחור של שעה וחצי בדרך חזרה. השירות היה נוראי, כיסאות לא נוחים, צוות לא באמת נחמד. מאוד לא מומלץ"
Výhody: "On-time without delays. Flight crew was attentive & professional."
Nevýhody: "Seats were cramped & uncomfortable. Boarding was a bit chaotic"
Výhody: "The price"
Nevýhody: "1. From Tel-Aviv: to Prague, the flight was delayed by 2h 2. Prague to Tel-Aviv; flight was delayed by 3h with 10 days notice. Then, was additional delayed after checking. Thus, instead of 11:55 (initial time when we bought the tickets.) we flew at 4:00 AM. 3. My husbands flight was canceled without any notice. We got to checking, I was on the system but my husbands ticket was canceled. My husband had a confirmed E-ticket. It was already 1 in the morning... we were shocked... Nobody was there to help. He was sent to another office in the airport to talk to someone that did not a represent the airline. The only flight that could be arrange was via Moscow. My husband arrive to Tel-Aviv 12h later. No compensation was offered, no hotel, food. My husband his a specialist-physician. 20 patients waiting for over 3 months to see him had to be cancelled. He arrived exhausted and upset and could not work even the next day. I would to point out that the travel agent did not get any notice of the cancellation and did ask for it. 4. Old airplane, not comfortable, no space, unfriendly flight attendants for checking and on board. 5. We were not served even water 6. I was very cold but could not get a blanket from the flight attendant. 7. On overall, very bad experience that will not be repeated. I will never fly with this company again."
Nevýhody: "I will not fly with them again. I have too much stressful experience. I had bought my tickets more then 6 month before the fligth but because overbooking situation I did not enter to this fligth and I was forced to stay another day without no money and insurens when the next fligth will be.To be continue I was noticed that only fligth that can arrangeg for me to Tel Aviv is not direct via Moscow and total duration will be as 9 hours. The moment I arrived to Moscow I was very suprise to Know that my next fly to Tel Aviv on that day canceled too. I had to stay one more nigth in moskow . so I came back to Tel Aviv after 48 hours!!!! Before than I bouthg tickets I checked baggage allowance on the website of Cheh Air Travel Company and it was 23 kg. vs actually16kg !!"
Výhody: "The most horrible flight I have ever been on in my life"
Nevýhody: "- 4 hour delay with no explanation, except that they knew and didn't tell the passengers. - treating passengers like sheep - demand money for water - old and dirty airplane NEVER AGAIN SMART WINGS/CZECH AIRLINES, TRAVEL SERVICE AIRLINES"
Nevýhody: "The crew was extremely rude - I was in an isle seat and overtime a crew member walked by they rammed into my arm and didn't even say sorry. They also tapped me hard when we were getting ready to land and said "Earphones out!" overall the crew was the worst I have ever had. Never will I fly with this airline again"
Nevýhody: "The boarding was really slow, there was no entertainment or any service during the flight."
Nevýhody: "we were supposed to take of at 4:50. the flight left the airport at 7:30"
Výhody: "We got there safe"
Nevýhody: "Delays delays delays"
Nevýhody: "It is very confusing that you can nto do the check in before the flight or to do it through different company and with code number wich you even do not have! and anyway it did not work! so thepassenger doesn't know about his terminal or check in before the flight! another thing - last call they did exactly in the same time of opening the gate - there is no reason for making your passengers nervous and pissed before the flght some of the flight crew weren't too polite... there is no place for passenger on his seat if passenger in front of him puts his seat down. I am flying pretty often. I also had few flights with smart wings and I never experienced this uncomfortable flight."
Nevýhody: "They broke my €1000 baby stroller"
Nevýhody: "Both flights had a delay of about an hour to an hour and half."
Výhody: "Reasonable price"
Nevýhody: "Late departure"
Nevýhody: "One piece of luggage was damaged when the zipper was dislodge from its track.. Have been unable, so far, in getting it back on track."
Výhody: "With no hassle or drama.. All what you need from cheap flight."
Nevýhody: "the flight was late by 2 hours. The flight that was supposed to take off 50 minutes after our flght took off an hour before our flight!!! will try not to fly with that company again!!!! will not recomend to fly with that company even to people that I don't like!!"
Výhody: "The cabin crew was very professional and helpful. Food was slightly above average compared to nowadays low standards."
Nevýhody: "Departure delayed by THREE HOURS due to too late arrival of the plane from previous fligh. This can happen. However TOTAL LACK OF INFORMATION AT THE AIRPORT IS COMPLETELY UNACCEPTABLE!!! The flight was scheduled for 10:20 and this information was still at the information board even at 11:00 while the information about the status including a new departure slot was definitely known to the airport as well all SmartWings officials by that time!!! Flight was ok but the landing was not. The first attempt was not successful so the plane took off again when almost touching the runway and the second attempt landing was pretty hard. Explanation given for the failed first attempt was most likely only a bad excuse (insufficient distance from previous landing plane). Later I found out the flight captain (Mr. Vojta) was also the instructor for new SmartWings pilots so presume a new pilot was learning to land which as a passenger I don't appreciate to be subjected to."
Výhody: "The plane was clean and crew was polite."
Nevýhody: "My flight ( Prague to London) was delayed for 1 hour. My previous flight ( London to Prague) was delayed for 40 min. I was speaking with other passengers, almost everybody was reffering to the numerous delays by SmartWings ( for 40 min to 7 hours). No warning or information about this delay was given in advance. We were waiting in the gates for 1.30 hours, instead of sitting in the lounge."
Výhody: "Flight on time"
Nevýhody: "This airline lacks management, direction, structure and every detail required to run an airline."
Nevýhody: "They forgot our luggage, what the heck!"
Výhody: "I thought that the flight was very smooth!"
Nevýhody: "I thought that one of the flight attendants was very rude in the way that she asked me to take my headphones out for take off. I have flown so many places and have never been asked such a thing and especially in such a rude way! Also, I did not like that we were not given a beverage on the flight. It was not a cheap flight and the fact that we were not even offered water is rude. I don't think I will fly smart wings again."
Výhody: "Music list"
Nevýhody: "Only things available were for purchase even water. Vacuum seal bag whatever food and drink you take on the plane from airport. Landing rough."
Nevýhody: "See above"
Nevýhody: "Two days before the flight, they emailed to say that instead of 8:05 am, the flight would leave at 6:55 am. Ok, fine. I get to the airport at 5:30 and the flight is now leaving at 9:30 (and was further delayed to 10:20). I really could have used the extra sleep. Why bother with the email? Better yet - SEND ANOTHER EMAIL NOTIFICATION! They gave us a food voucher for the inconvenience but failed to mention that it wouldn't be honored on the plane. Very nearly missed my connecting flight which I had planned a full 4 hours between landing and takeoff. Harumph!"