Výhody: "Check in was okay."
Nevýhody: "We thought that the food was not up to Emirates standard as we have previously flown with them before. Disappointing really."
Nevýhody: "Only one person in the three row and that was really great flight"
Nevýhody: "Everything!! My seat was not extra wide, it was broke and would not recline...14hr flight!! Entertainment system didn’t work right."
Nevýhody: "Food on the menu was not available. Some of us did not get lunch and were being offered bread. Some flight attendants were impatient with pax and unwilling to help especially with regards to Wifi on board , others were impolite"
Výhody: "Nothing to say"
Nevýhody: "See the comments for — the flight from Kochi to Dubai In reality — much worst"
Nevýhody: "The seats were so uncomfortable , the leg space was too small ."
Výhody: "A perfectly ordinary Emirates flight: good food and entertainment."
Nevýhody: "The Kabul route often has less experienced travelers. So passengers couldn't figure out their seat belts, couldn't lock the toilets, stood up while the plane was still on the runway, pushed and shoved to try to get off the plane first, etc."
Výhody: "entertainment options"
Nevýhody: "They ran out of chicken for the back part of the plane so we all had salmon"
Výhody: "Great service!"
Nevýhody: "Crew some times get angry and work without passion"
Výhody: "Food comfort"
Výhody: "The pre-boarding, courtesy extended, everything was good. No complaints."
Nevýhody: "The long hop because of my age"
Výhody: "Terrific food, not the same old stuff! Professional staff with a great attitude! A little extra legroom never hurts!"
Výhody: "I have never been in a flight where a handful of small children were able to make so much noise. There was one 4 year old that talked so loud for ten hours that not even my headphones could drown him out. Not once did any of the parents tell these kids to use their inside voice"
Výhody: "The staff was excellent"
Nevýhody: "The wet bun for a snack was terrible."
Výhody: "My third time with Emirates. This time on an Airbus A380 from Prague to Dubai. Simply put, wow! Everything about this aircraft and flight was outstanding, from the aircraft itself, to the crew to the in flight service and the comfort of the seat,"
Nevýhody: "Can't think of anything. Really."
Nevýhody: "Electronic entertainment is poor and the whole experience rather depressing no matter how hard the crew tries"
Nevýhody: "Nothing stands out"
Výhody: "Service from staff"
Nevýhody: "One toilet was not in service and another ran out of water in the sink!"
Výhody: "It was much better than first leg from Ft Lauderdale to Dubai, better plane, better service, better food, better entertainment"
Výhody: "Most of the crew was nice and accommodating"
Nevýhody: "There was a hair in my food. Seats 46a and 46b were very constricting, leaving it very uncomfortable for sitting."
Výhody: "Loved my experience with Emirates. It was the best international flight I've ever had. The seats are comfortable, the entertainment options are great, staff was all very friendly, alcoholic drinks were complimentary, they give you a great care package with socks, ear plugs, toothbrush and paste, and the price was great!"
Nevýhody: "The only negative thing I have to say is the food isn't good, but that's to be expected for me as I'm very picky. I just pack my own food and snacks."
Výhody: "Comfortable seats, awesome entertainment and food!"
Nevýhody: "Only 7kg for a carry on bag is pretty tight."
Výhody: "The crew were Amazing, thank you Anastasia. Mark, Claudia and everyone on floght EK219. AMAZING job"
Nevýhody: "The food i wish there were more choices please."
Výhody: "I liked watching movies and drinking wine and the food was decent."
Nevýhody: "We took off over an hour late with no communication as to why we were sitting on the runway. Most of the crew seemed annoyed and short with everyone."
Výhody: "Facilities and Crewe in business class were great"
Nevýhody: "The food was not great. The pheasant was hard and dry and my mums gluten free meals where not very appetising"
Výhody: "Excellent friendly crew, comfortable seats. Drinks menu could have a little better variety (no Jack Daniels was a little surprising)"
Výhody: "Wide selection of movies, TV shows and other entertainment. Food was decent. Crew was attentive enough."
Nevýhody: "They did not have special meals that I ordered but the crew tried their best to make it up. But they had the same collection of movies both ways. My return flight was a month later. Entertainment set of was pretty good on their Boeing 777-300Er flight, but average on the A380-800. The 16 hour flight will not be pleasant for most. Why the toilets are so compact? I would pay extra for bit more room. This is a problem with all airlines. They allowed me to take a laptop and a hand baggage in LAX but forced me to check in the hand bag in Dubai. They pick random passengers for this. Irritating."
Výhody: "Excellent all the way."
Nevýhody: "No reason to complain."
Výhody: "Check-in was efficient and staff were extremely helpful. Flight itself was comfortable, food was actually tasty, and in-flight entertainment was great. Overall an amazing experience compared to US carriers."
Nevýhody: "Boarding was a bit disorganized."
Výhody: "Everything rom booking to boarding to reaching the destination."
Výhody: "Crew and service were good. Not a fan of Indian food. Ran out of alternatives. You are leaving India. Might want something other than Indian."
Nevýhody: "Used 2 prong headphones so you couldn't use your own which was uncomfortable."
Výhody: "Nothing !"
Nevýhody: "Security staff did not know English and asking ladies passengers to remove bangles which was impossible."
Výhody: "Overall the service and the food provided made for a good flight"
Nevýhody: "My flight seat assignment was changed without my knowledge"
Nevýhody: "Some of the crew staff are arrogant and unfriendly. I think they need to be trained on customer service!"
Nevýhody: "The complimentary food coupons don't clearly mention what is covered and not and it is a hassle to figure out with airport vendors on what the meal means when there are a lot of options. If the voucher also has a dollar value it will make it easier to know. The Indian restaurants at Gates C should be taken off this list. They were rude and generally left a bad taste in the mouth."
Nevýhody: "Food came before alcohol :)"
Nevýhody: "Flight lisbon/Dubai 8 hours delay,slepping one night in Dubai and after 15 of my arrival in Durban no luggage."
Výhody: "* Comfortable seating * Genial and efficient staff * Outstanding variety of in-flight entertainment * Price!"
Výhody: "Seats were large and comfortable. Lots of entertainment options."
Nevýhody: "They did not have the vegetarian meal that we had pre-booked, so they gave us an extra breakfast meal, which tasted bad and meant that we had the same meal twice (for dinner and breakfast). Additionally, our row (in the back of the plane) felt rather crammed in, and most of the overhead baggage space was taken up by blankets."
Výhody: "Hospitality and vegetarian food Maintaining the timings"
Lost 2 check in bags at chicago, no customer service at all. Playing phone tags. Missing critical medications
The check in process was long and could have been faster if more staff was available. The line of passengers was too long and there was no one to guide the line. The boarding process was a bit better. Although several announcements were made regarding mask wearing, it was not fully enforced on the flight. This left me feeling unsafe considering the ongoing Covid-19 pandemic and flu season.
Výhody: "We really enjoyed this airline"
Výhody: "Crew were so much helpful, really appreciate, my wife got sick, they have been amazing"
Nevýhody: "Seats be little spacious"
Výhody: "Nothing really, seats were to close to each other and it was a painful flight for 20 hrs"
Nevýhody: "Leg-space between seats specifically when the person in front of you reclines"
Výhody: "The flight crew/staff were professional and very helpful and accommodating to the passengers from check in to deboarding."
Nevýhody: "Seats were a little close, especially for a long flight, with meals."
Výhody: "Another confirmation of excellent QA service."
Výhody: "Absolutely professional!"
Nevýhody: "Nothing all perfect"
Výhody: "Crew was receptive"
Nevýhody: "Food boarding"
Výhody: "The flight was on time"
Nevýhody: "When a very large man is placed next to someone else who is in a middle seat and cannot use the arm rests on either side, I would think the hostesses would make an effort to move one of the three considering there were multiple other open seats. He was also very old and could hardly stand up when needed. It was the most uncomfortable flight, if I had the money, I would definitely fly business class"
Výhody: "There’s a reason Qatar Airline is one of the top 10 airlines! Other airlines feed you pretzels and charge you for a blanket. Qatar feeds you numerous times throughout the flight and everything is as great as travel today can be."
Výhody: "Convince, as this is good direct flight from Nagpur."
Nevýhody: "Improve quality of crew and service from Doha to Nagpur sector."
Nevýhody: "19 hours layover and Qatar airlines doesn’t want to accommodate a hotel room after charging Me almost $1500 for a flight. This is a horrible service Qatar airlines."
Nevýhody: "Quatar is the best"
Výhody: "Great crew and front desk"
Výhody: "Movies and onboard games were good. So was the food. Crew took good care of us and the toilets were clean"
Nevýhody: "We couldn't lower the seats backwards. It was horror for eight hours. And one little tv didn't work but they gave my wife a diferent, better seat because of that. We had a long layover, 12 hours, and they said we didn't have rights for anything. So we went to the city on our one because we didn't want to go on organized tour that we need to pay extra money"
Výhody: "Entertainment system good,"
Nevýhody: "Boarding was late, seating very cramped."
Výhody: "Crew members were very accommodating and helpful (Valencial & Hanane). They go the extra mile to make sure that we were enjoying the flight in the best possible ways. This is what makes Qatar Airways stand out and different from the rest."
Výhody: "The food and service."
Výhody: "Crew were very helpful and courteous"
Výhody: "Ground crew was especially helpful to my mother who could not speak English or Arabic, and had never flown before. She also had difficulty walking, so everyone assisted her in the airport and during her long connection in Doha."
Výhody: "Food was excellent and the crew updated us through out the flight"
Nevýhody: "That fee for overweight was excessive"
Výhody: "The hospitality of this airliners is unprecedented"
Nevýhody: "Nothing. Although the flight was delayed, we made up the time inflight. And the hospitality as 5 star."
Nevýhody: "No food on board!! Staff says it got over when i have selected my food selection!!"
Výhody: "Great hospitality"
Výhody: "B777 Dreamliner is dreamy. Lots of overhead luggage space. Decent leg room (could always be more). Great individual entertainment screen for long transcontinental flights. Flight staff was a mixed international crew, very friendly, unpretentious, polite and just nice compared to other airlines. The planes they use seem very new. Would definitely recommend Qatar Air over Aeroflot any day."
Nevýhody: "Food was decent for airline food but nothing to rave about and as with most airlines uses too much plastic packaging. Although I was pleased that some of the flights used metal flatware, but still too much waste in the industry in my opinion. Also, the headphone jack was not compatible with my headphones. The type used on the 777 is the dual pronged one. I did not have an adapter so had to use the crappy headphones that are provided."
Nevýhody: "- Leg Space is challenge"
Výhody: "Short flight, seat pitch OK and food adequate. Good crew."
Nevýhody: "Bus boarding always chaotic"
Výhody: "Great flight with good food and crew."
Výhody: "Selection of alcohol."
Nevýhody: "The selection of food."
Výhody: "Arrival and departure is on time treatment is excellent very courteous For all category of passenger"
Nevýhody: "South Indian food may. Made available"
Výhody: "Quality food and hospitality"
Výhody: "Late night flight and new cabin design was great. Crew was friendly and quick to respond to requests."
Nevýhody: "Entertainment options need to be expanded. Mouthwash should be added in toilet."
Výhody: "Staff were professional, food was good and seats were comfortable."
Výhody: "Although I felt Qatar responded poorly to the cancelled flight, the actual flying experience was wonderful and made me forget about the extreme inconvenience and poor customer service regarding the cancelled flight."
Nevýhody: "My flight got cancelled ten minutes before boarding. Workers gathered phone numbers and told us they would call to direct us a new flight. However, no calls were ever made. I had to call the airline multiple times to get an answer about a new flight. In my first call, the customer service was rude. There was also zero compensation for the inconvenience."
Výhody: "Boarding and ticket counter crew were good."
Nevýhody: "Business class passengers were not given a priority.The food was mediocre and didn't compare to other airlines. The crew was impolite and attend to passenger's needs. Local American airlines pay more attention to passengers even in economy class. Will not recommend traveling from Mumbai to Doha via Qatar airways."
Výhody: "The flight went fairly smooth, the staff were courteous and the food was as good as can be expected of airline food. There were several courses and options, which is always appreciated."
Výhody: "Helpful staffs and great stewardess!"
Nevýhody: "Too many babies this time! Scary bathroom 2 hours before landing. Food portion can be improved. Entertainment screen and choices can be more considerate!"
Výhody: "The plane number one is very good but the onther one to cairo is good not like the first"
Nevýhody: "Food quality - lot's of sugar in child meal. Entertainment system slow. We were forced to move the seats into upright position half an hour before landling on a night flight."
Výhody: "Everything was great except Food and service comfort of the plane Cleanliness was superior"
Nevýhody: "One crew member was a pain if you wanted ice you got 3 cubes ask for more he would ignore you. He was rud and nasty. I mentioned to other crew members they say just his way. If that is his way maybe he need find new job."
Nevýhody: "qatar airlines has some old airplanes foods are not good"
Výhody: "I slept most of the flight and awoke to the smiling faces of the flight attendants."
Nevýhody: "Long time to check in. Not the airlines fault. Passengers had so much luggage, I didn't think the plane would leave the ground. There should be a line for people who travel light."
Výhody: "I flew from LAX to Dhaka Dec 18th and had a great experience. Staff was very helpful -- I was given the opportunity to re-arrange my bags, to avoid a baggage fee. Excellent entertainment options. New and comfortable planes."
Nevýhody: "Had a bit of a delay getting checked in at LAX, as they only have one counter, and weren't open when I first arrived."
Výhody: "Absolutely nothing!!!!!"
Nevýhody: "Again, our flight was cancelled without notification!!!!!"
Výhody: "Good timing"
Nevýhody: "Evry thing"
Výhody: "The seat i got was great"
Nevýhody: "There was a delay"
Výhody: "Very smooth boarding on both flights, a smooth transfer between flights, and comfortable seats (especially nice flexible headrest on longhaul flight). Very friendly and helpful crew."
Nevýhody: "Movies available weren't to my taste, which isn't important anyway."
Výhody: "Nothing. I will never put her tickets from From here again."
Výhody: "It was all fine, a bit cramped, but otherwise fine"
Nevýhody: "I had only 40 minutes to board my connecting flight to Vienna, had to run through two sets of security gates and one immigration and a long walk - at 64, I almost didnt make it, and was the last one to board huffing and puffing!"
Nevýhody: "Short flight but not quite comfortable seats."
Výhody: "I was able to get good seats, front of the plane. 3rd row for all my flights. pretty decent leg room"
Nevýhody: "flight was delayed, 2nd Austtian flight delayed in the same day"
Výhody: "Good service overall, the ground crew was very helpful and friendly"
Výhody: "Nothing. See below."
Nevýhody: "Original flight cancelled so rebooked ojba floght five hours later - then with one hour to go until that second flight, that was cancelled as well. Totally unhelpful ground staff, who were oblivious to the fact that I had a work commitment the next day so couldn’t overnight in some random hotel at an airport to suit Austrian’s policies. Eventually routed via Lisbon which meant literally flying all night to arrive at 0600. Lufthansa and Austrian have some serious faults to correct."
Nevýhody: "You sold wrong tickets to customers. I booked economy tickets but I got Econony lite ticket. Had to pay extra charges. You shouldn’t make money to sell lower class tickets as regular."
Nevýhody: "Flight was cancelled on the first day. I had to call to find out that I was rebooked on a flight the next day."
Výhody: "Check in at gate easy and boarding on time. Equipment seemed modern and in good condition."
Nevýhody: "Seats seemed smaller and more narrow than usual. Food in economy terrible. Entertainment program available but crew did not offer earphones needed to use programs."
Výhody: "Food, entertainment options, business class seats that lay flat"
Nevýhody: "Rang twice for attendants when I dropped my phone behind the seat. Instructed at beginning of flight to not attempt to retrieve an item behind the seat and to have an attendant helped. No one responded to me, so I got it myself. Wasn’t a big deal, but I don’t appreciate being soundly ignored"
Výhody: "Absolutely fantastic service from the check in counter until deplaning. Delicious food, snacks & even wine & other alcohol included. The staff is super friendly & very tentative. It was really a treat to fly Austrian Airlines."
Nevýhody: "This is just nit picking and if I absolutely had to I’d just hope for a more of a variety of movies, TV shows & music if possible."
Výhody: "Crew was wonderful and spoke English They brought drinks. Seats were very nice and plane seemed new and very clean They handed out card decks to the kids."
Výhody: "The flight attendants worked very hard Patient and courteous."
Nevýhody: "Drinks are varied Food needs improvement The bread is low The vegetarian meal is poor"
Nevýhody: "We ended up needing to check a bag. It cost 40 Euros which seemed high. We were sent to another line to pay then back to check in. Then our flight was 45 minutes delayed leaving. Fortunately the pilot got us in to Zurich only 20 Mon late. Just typical "never know what's gonna happen"."
Výhody: "I liked the crew on the flight."
Nevýhody: "I was frustrated with the staff at the desk in the airport, as we boarded 20miutes late and they did not feel it necessary to give any comment on the situation. Everyone was puzzled as to why we were not boarding, or if there was a problem. Even the screens did not show any change."
Výhody: "Efficient boarding from bus. Friendly crew. Offered soft drink and coffee as well as choice of 2 snacks. No entertainment as such a short flight. Clean, modern plane."
Nevýhody: "Food is appauling!"
Nevýhody: "The fact that the luggage wasn’t included in the Austrian flight, nor anywhere was pointed out to that so I had to pay extra for it."
Výhody: "Crew was very friendly. In-flight food service on such a short flight with choice of a sweet or salty snack was much appreciated."
Nevýhody: "Seat backs were rock solid without use of a personal pillow."
Nevýhody: "There was plenty of space, and so I rven had a chance to catch some sleep on the transatlantic flight. But Uktimately, unless you are travelling in luxury, transatlantic flights are awful."
Nevýhody: "My flight was Dec 11 at 8:00 from Budapest to Vienna. And from Viena I have to fly to Minsk. So on Dec 10 at 10:00 pm they send an e-mail to let me know that the flight from Budapest to Viena is canceled. I am glad that I decided to check my e-mail before I go to bad. So I try to call Austrian, but they work just from 8:00 am - 8:00 pm. I start to search all the info the site of Austrian, and find one phone number that seats be working 24 hours. So finally I got a person on the phone who was able to help me. ..."
Výhody: "Very comfortable aircraft"
Výhody: "I thought the food was excellent. Better food in coach than I get on first class domestic flights. Also, the in-flight entertainment was very good. I watched a couple of science shows and extreme sports shows that I truly enjoyed."
Nevýhody: "There wasn't much I did not enjoy that could be changed. I chose to go coach and had to put up with seating that was more cramped than I like, but I expected that."
Výhody: "After flight to Vienna was cancelled, we were put on a flight to Frankfurt instead."
Nevýhody: "Kayak sent me an email at 5:16am for an 8:15 am flight titled, "Austrian Airlines flight #704 from PRG on time". It was in fact cancelled. Unfortunately we missed the connection for the flight to Newark, which we were expressly told would be held for us... they shut the door 30 seconds before we arrived, with the plane still at the gate. Had to then go to the only counter in the terminal to see if we could get on standby. Finally got on a flight to JFK instead at 5:15pm."
Nevýhody: "I can not afford first class tickets..."
Výhody: "The food was tasty, the crew was nice and overall it was realy good"
Nevýhody: "There wasn't any movies or music as entertainment"
Nevýhody: "I will never fly Austrian again! They disrespected my family, they did not honor my reservations, and the staff was just nasty!"
Výhody: "Flight was on time ,"
Výhody: "I fly this route on Austrian 5 times a year, and I nearly always choose Austrian because it hast the overall best 'package' - a comfortable plane with excellent sleeping seats in business class, the best airline food in the world from Do & Co, the nicest staff that really cares about your well being and the quickest connection between Bangkok and Vienna."
Nevýhody: "The entertainment program is a bit slim, to my taste - but I'm not a big consumer of inflight movies, as I prefer to get more sleep when I fly. When compared to the entertainment program on Singapore Airlines, for example, Austrian's own can't really compete."
Nevýhody: "Nothing to dislike"
Výhody: "The crew"
Nevýhody: "The food and the boarding at Vienna airport"
Nevýhody: "no entertainment at all Chairs are not comfortable at all no cushions to ease the back pains"
Výhody: "the stewardess gave me coffee even if she already passed by me (because I was sleeping) I appreciated that :)"
Nevýhody: "I have the 'Economy Class' on the tickets. At check-in at the airport we wrote "economy light" on the boarding pass and want to pay for the first baggage. I check it on the original receipt I received by e-mail, there is ECONOMY CLASS and 1st baggage free of charge, another for a fee. So I do not understand and for two tickets I have paid 2 x 30 €."
Výhody: "Good food, nice crew, nice screen, new plane"
Výhody: "Food, entertainment."
Nevýhody: "Aircraft was older 777 and lavatories weren't very clean. Upon landing in Vienna, my mobility walker (tagged to be brought up to me at jetway) was sent to my connecting flight to Sophia. The flight crew refused to intercept it and have it brought up to me at the aircraft. To make matters much, much worse, the flight crew eventually gave up and left, leaving me LOCKED inside the jetway for over 30 minutes after calling for a wheelchair. The replentishment crew refused to let me out of the locked jetway. Only after the wheelchair arrived was I let out of the locked jetway. I was taken to the Austrian Airlines service center where I lodged a formal complaint. Supervisor/Rene refused to upgrade my seat in any fashion to compensate for my distress. He did, however, arrange for me to given access to the VIP lounge and then taken to my VIE-SOF gate. Had I had a shorter layover, I would have missed my connecting flight."
Výhody: "Staff was friendly and the flight was pleasant."
Výhody: "They offered passangers ti move to raws that wete half empty so we will have more room."
Výhody: "This time it seems I had a little bit more leg room. Which makes a big difference!"
Výhody: "When you travel with an infant it's already a difficult trip but it's really fraustrating when you find out that they didn't assign you to the seats with the baby bassanet, and when I went to the counter to fix the problem instead they change our window seats to an isle seats without even asking or notifying us with the changes, and they when I asked how come you don't automatically assign infant reservations to infant seats their excuse was what if there were more infants than available infant seats and they already gave out those seats with extended leg space to others who already had paid for it, and surprisingly there were multiple of infants on board none of them in those seats but rather the other passengers who paid for it, so basically they got paid extra and you will only suffer for almost 10 hrs so they can make extra profit. NEVER AGAIN AUSTRIAN AIRLINES!!!"
Nevýhody: "Entertainment on board was useful"
Výhody: "The crew were very nice"
Nevýhody: "Toilets could be cleaned more often"
Nevýhody: "The website is a horror, particularly from an iPad. Trying to web checkin was an arduous battle. Obviously the consumer is the least important factor in the lack of managing the product. I avoid Austrian for that simple reason. Crew polite. Pilot informative."
Výhody: "Staff are pleasant and competent."