Výhody: "The flight was fine."
Nevýhody: "Super delayed. I arrived in Vienna at night with no further outbound flights because of the delay. Also, the airline will not accept responsibility for the missed connection so Im done with Eurowings."
Výhody: "Entertainment was good."
Nevýhody: "The crew was horrible. They walked through the aisles with no regard for passengers seated in the aisles. No food over a 9 hr transatlantic flight. This was not explained in the ticket. This was absolutely absurd. I have never experienced that before"
Nevýhody: "The flight was delayed 40min So i missed the connection in Leipzig"
Nevýhody: "Paid for high speed WiFi Could not even check my mails"
Výhody: "Easy boarding"
Nevýhody: "Leaving on time"
Nevýhody: "Everything from checking in where I asked for an aisle seat and was informed that I was given an aisle seat just to find that I was given a middle seat on both legs even though I had checked in for the second leg of the trip. Added to which my luggage is now missing"
Výhody: "Eurowings is an average low-budget flight. But at least the equipment looked all right, and it was clean."
Nevýhody: "No food or drink is included in the price, narrow seats."
Výhody: "Smooth experience, no problem."
Výhody: "Seats were comfortable"
Nevýhody: "Change in gate was not anounce"
Výhody: "I felt safe on board... the cabin crew members at least got that right. The toilets were clean."
Nevýhody: "Better entertainment system... better food and more courteous cabin crew members....."
Nevýhody: "Flight was cancelled, difficult rebooking."
Nevýhody: "Nothing except control for entertainment didn’t work"
Výhody: "Boarded and departed gate on time. Efficient."
Nevýhody: "Not the friendliest."
Výhody: "Very speedily boarding, crew dealt with a passenger with a large bag well."
Nevýhody: "Chair didn’t lean back, unclear that water wasn’t free"
Výhody: "On time flight and friendly staff"
Výhody: "If I can give this airline negative stars, I would."
Nevýhody: "Lack of communication. Lack of sympathy. Lack of knowledge. From the beginning, I wasn’t given the boarding pass to my connecting flight nor was I informed as to why. When I finally made it to my connecting flight with NO time to spare (very small window of approximately 45 minutes to make it to my connecting flight) my husband, my son and I were turned away from our flight due to over booking. The Eurowings manager guarantees we would be able to make another flight if we went to the ticket counter right away. At the ticket counter, (different airline) the ticket agent explained we’d have to transfer our booking over from Eurowings to the new airline. This left us NO time to make that flight the Eurowings manager guaranteed us we would make. We also waited 3 hours at the baggage claim office only for them to tell us they lost all our bags. Only 2 out of our 5 bags made it onto the flight and will be waiting at lost and found of our final destination and the other 3 bags are unknown of their whereabouts. The Eurowings ticket agent took ALL of our bags including my husbands and I carry ons, so we were left with no clothing and had to stay at the airport over night. This airline really sucks. We were never informed in advance of this over booking issue or I would have certainly made my own accommodations before hand. Will never fly Eurowings again. Definitely the worst airline I’ve traveled with. And I lost 5 bags in the process."
Výhody: "Attendants and counter staff all super friendly, seats were comfortable with decent leg room, frequent beverage and snack offerings, and a nice selection of entertainment at the seat."
Nevýhody: "Vegetarian hot meal option was a little strange, but not terrible."
Výhody: "Attendants and counter staff all super friendly, seats were comfortable with decent leg room, nice beverage and snack offerings."
Nevýhody: "Nothing of note."
Nevýhody: "Another delayed Eurowings flight to Stuttgart with no information provided."
Výhody: "We had one of the more legroom seats so that was nice"
Nevýhody: "Everything else. I felt the stewardess from my aisle was extremely rude. She would ask someone a question and obviously they can’t hear her because their watching a movie, so she would wave her hand in their face. Another time she was telling me “excuse me” in German while I was watching a movie. I thought she was speaking to someone else since I did not understand German and then she very rudely said “excuseee me”. The food was not filling and they charged for drinks. She also said I was only allowed one free drink of coffee. The second snack was a cake or cheese sandwhich. We were starving the entire flight we had to give in and pay for snacks on board. I’ll try to avoid eurowings from now on."
Nevýhody: "Das ist nicht das erste Mal dass ein Eurowingsflug verspätet ist. (Verspätung von einer Stunde!)"
Výhody: "Staff at the airport (ticket counter and check-in) were very polite."
Nevýhody: "The flight ran two hours late. They notified me via an email in German (I don't even speak German, and I made my reservation on the English site, so I would think they would send me notifications in English as well.) I missed my connection in Dusseldorf because of the delay, but was able to rebook for free at the ticket counter and they gave me a €10 voucher for dinner as well."
Nevýhody: "Flight was cancelled; waited in the Rome airport for over 8 hours waiting for assistance and for a new flight for tomorrow and then another 2 hours we had to wait for a shuttle to take us to the hotel. By far worst airport/airline experience by far. Will never book with Austrian/Eurowings ever again."
Výhody: "Departure on time, arrival even earlier than scheduled. Great!"
Nevýhody: "The boarding system in Olbia is chaotic. We were "boarded" to be kept in the building like cattle, then got into a bus waiting for about 20 min. before we were driven to the aircraft that was standing about 200 m from a gate where we could have boarded walking over. Very poor organization"
Nevýhody: "The entire process to get on a bus to go to flight was delayed by over 15 minutes so the ticket agent could fix one person's flight. There were over 40 people waiting to board the bus. Terrible."
Nevýhody: "Is there anything more to say?"
Výhody: "For a short flight, the trip was fine. No delays were experienced."
Nevýhody: "The security line at Tegel airport was long. It took over 30 minutes get to the security scanner."
Výhody: "legroom was ok but i paid for it"
Nevýhody: "i somehow ended up having paid for a "meal" onboard, which consisted of half a sandwich (don't know why they thought mayonnaise went with cheddar), half a cup of coffee and a carton of water. Apparently that cost me 10 euros and it was something i should have unticked when reserving my seat. the flight was also delayed an hour with minimal apology."
Nevýhody: "*Various flight delays *I was told the only available seat was next to the emergency door. I didn't want to sit there, but had no choice. After boarding, I noticed there were several empty seats available. *I tried to get a attendant's attention for water, but they never came to me. *I wanted to keep my jacket with me to put on during flight, but was told I had to put it in the overhead compartment."
Nevýhody: "I could not check in online the evening prior as there were no more standard seats to select, and therefore could not purchase an extra check-in bag with online prices. I called Eurowings and they advised to just go to the airport and check-in. Was forced to pay a much higher price at the check-in counter at the airport. Either the online system has been set up to rip off the consumer or this is a farce."
Výhody: "Very nice plane with the most legroom I’ve ever had"
Nevýhody: "The flight was delayed about an hour"
Nevýhody: "I wasn’t offered any refreshments despite having pre-paid for it, onboard Wifi and entertainment did not work, cabin crew were no polite"
Výhody: "smooth flight"
Nevýhody: "boarding took too long"
Nevýhody: "Buses didn't fit all people after landing."
Nevýhody: "Paid 18 pound extra for extra legroom and a snack but when asked the airhostess she said we didnt pay for one"
Výhody: "Comfortable and enjoyable."
Výhody: "There was a slight delay, but the flight was easy and comfortable...enjoyable!"
Výhody: "Only good thing about flight was it is cheap"
Nevýhody: "Button of my travel bag was broken during transfer of luggage by airlines.no leg space in flight."
Nevýhody: "EW lost my suitcase in transit in Duesseldorf. Suitcase arrived in Berlin on next flight but then didn't get delivered until 24+ hours later. Hard to reach both EW and delivery service. Due to the delay and further travel plans the next day, I had to buy new clothes in Berlin to have something to wear."
Nevýhody: "Boarding setup was small and a lot of waiting due to multiple flights being boarded at same gate..."
Nevýhody: "Plane was delayed, nobody even mentioned it was delayed and said they r sorry"
Výhody: "Overall accessibility, timing, response from check in attendants, and flight attendants, and comfort."
Nevýhody: "The last minute gate change where I imagine may be necessary, there were no announcements or follow up info, save the alert I received from the kayak.com app on my phone. This could've presented a big problem had my mobile not been charged."
Nevýhody: "The service of the airline was horrible. They lost our bags and refused to show any empathy towards us or the multiple other passengers that also lost their bags from our flight. I will never fly Eurowings again."
Nevýhody: "The service of the airline was horrible. They lost our bags and refused to show any empathy towards us or the multiple other passengers that also lost their bags from our flight. I will never fly Eurowings again."
Výhody: "Service onboard was very efficient. Flight was short"
Nevýhody: "Flight was delayed about 45 min due to aircraft late arrival. Our seats did not recline right behind emergency row."
Experienced crew, Clean planes, smooth flight Extremely chaotic experience at departure hall at MXP airport, took too long for buses to arrive and transport passengers to the plane
Delayed by 40 mins, unclear why. No information given.
Positive: The flight was on time, which is quite a rarity, especially for low-cost carriers. The flight attendants "upgraded" me to an extra legroom seat (although it was more for practical reasons, as they needed someone by the emergency exit). Negative: In full Covid-19 pandemic wave, most of the passengers were checked for boarding, but instead of either being allowed to directly board the plane or at least to wait in front of the boarding gate at a relatively safe distance, everyone was crammed into a tiny space between the boarding desk and the actual gate. I'm not sure I wouldn't been comfortable being piled together with 150 other people in a little over 50sqm in "normal" times, let alone during a pandemic. Also, despite the plane only being at around 2/3 capacity and most of the extra legroom seats being unoccupied, the flight attendants were very reluctant to allow a fellow travel companion to sit in the same extra legroom row with me, because "these seats cost more than the regular seats", which I thought was very petty (regardless of whether it was company policy or the attendants' own rigid attitude towards the situation).
Výhody: "Professional and safe"
Nevýhody: "Better boarding (lines too long)"
Výhody: "Flight duration"
Nevýhody: "Leg space, cabin bag allowance more than 5 kg. Water at least to be served onboard a long distance flight."
Nevýhody: "Gate announcement was only a few minutes before cut off!!"
Výhody: "It's the cheapest you can get"
Nevýhody: "They split me and my wife on porpuse to force me to buy the option to choose my seating. The leg space is tiny and the chairs won't recline so it's super uncomfortable. Flight times are shitty. Te leave early in the morning so you can barely get some sleep at night. Nor on the plane. They don't any serve food or even water and let you dry up. You can buy overpriced food and beverage onboard. My purchase from the duty free was stolen and they didn't help me handle the problem. Awful experience."
Nevýhody: "Flight was late abolutnie 1 hour"
Výhody: "I think some of the issues were passenger related, and passengers not listening to the crew. So it wasn't so much I liked it but some of the crew's attitudes were warranted based on the passengers."
Nevýhody: "We were loaded onto the bus to take us to the plane and then stood on the bus for 45 minutes! Then were delayed even longer. With zero explanation the entire time. Additionally having to pay for even water is a bit much, especially when I came prepared, but drank more because it was hot on the bus."
Výhody: "Flight left on time and arrived 15 mins ahead of schedule, staff was polite"
Výhody: "Kind stevards clean plane no delay"
Nevýhody: "More comfortable seats but this is low cost company :)"
Výhody: "Everything went to plan and we were very happy"
Výhody: "Everything was ok"
Výhody: "Staff was nice and felt bad for their company’s policy."
Nevýhody: "I was charged $45 US dollars to print my boarding pass!!! I’m used to only being able to check in 24 hours before my flight. I found out that I cannot print my boarding pass within 48 hours of my flight. I was monitarily RAPED and will be disputing these charges! Boo on you Wizz Air....aka f*ckwads."
Výhody: "Nice crew"
Nevýhody: "Both flights were Delaid. It was unorganized in every point, felt like chaos. Ryanair sells same services for cheaper price, so I thought it was overpriced."
Výhody: "On time boarding, departure and arrival. Smooth flight. Better than Ryanair."
Nevýhody: "Seats were horrible. Narrow, no leg room and awfully uncomfortable. Worse than easyJet."
Výhody: "2 hours delay. Not much one can do about this. The flight was good in general, 3* only due to the delay."
Nevýhody: "2 hours delay. Not much one can do about this. The flight was good in general, 3* only due to the delay."
Výhody: "Space. Priority Boarding"
Nevýhody: "Strong bad smell. One hour late for departure."
Výhody: "The staff - friendly, polite,, helpful and a nice uniform! No silly uncomfortable and unsuitable as in some airlines. Reasonably clean. Good price for a glass of wine and pac of dry fruit."
Nevýhody: "Unable to understand tanoi messages - mumbling & too fast. Could not make out most of what staff said including why there was an hour's delay and safety procedures. If i were to bring an oversized and too heavy handluggage on board no doubt I wouldn't get away with it ! However the number of large and heavy bags passengers brought on board last night was ridiculous . It was a real struggle for people to find lockers for.their bags. Some people had quite a few. Delays take off and creates unnecessary chaos. Couldn't understand why I had to pay to check in online, obviously missed that when bookrd. Although I recall reading that it will cost if you check in the airport- so most likely my error. No facility or button to print boarding pass once checked in. No contact us button - I would like to change seat I booked for return but cannot see how to do this on line."
Výhody: "The people are very rude no cooperation"
Nevýhody: "The crew was very rude"
Nevýhody: "hot on the plane"
Výhody: "Super easy online check-in, comfortable plane, lovely crew"
Nevýhody: "Waited a bit in a long hallway waiting for the last flightload of passengers to deplane."
Výhody: "Cabin Crew and Pilot did their best"
Nevýhody: "Flight was delayed and landed in Birmingham instead of Luton, due to Luton being closed at midnight"
Nevýhody: "Extra fees for baggage and tickets that were not disclosed. The check in was incredibly disorganized. No help was provided with problems."
Nevýhody: "Everything. Worst service I have ever seen on a flight."
Nevýhody: "Before bording a man ask me to gollow him to mrsire my bag and let me pau 40 pound because its litle bit biger than he want and let others pass woth biger bag ."
Výhody: "Well organised."
Nevýhody: "Charging for light refreshments."
Výhody: "Nice crew"
Nevýhody: "My bag was 6cm too big, so they charged me at the airport. After checking their website, the airport overcharged me, and the gestapo who was checking had less customer service manners than my old French teacher, she was a...!"
Nevýhody: "Extra prices. Should have took a better airline and pay more. Came out the same. Make sure you tell guest to check in online or they will. Hangs you $50 to check in at the airport"
Výhody: "I was lucky to be seated next to the emergency door so I had a very comfortable seat. Also, the crew was very attentive."
Nevýhody: "The flight departed around half an hour late."
Výhody: "The plane and crew from Pilots to Flight staff more than perfect. We was kept informed all the way as take off was perfect, and the landing at London Luton was the best have ever had as you normally land land then get an extra hard heavy jerk to slow us down extra hard braking. The Pilots of W6 4503 on 23rd of August 2017 is a credit to your company as they landed without the extra hard braking you normally get. Those pilots both of them should teach the other pilots's of your company how both of the pilots did it, and even teach other airline pilots the same IT WAS A VERY SMOOTH LANDING. Give the pilot's a commendation or an award as I would like those pilot's on any of my flights I have in the future. You can let them know it was me that told you to credit them in the highest award they can get please. Let their bosses, and company owners know this as well. So maybe if you call them in the office for something PLEASE CREDIT THEM for the PERFECT LANDING MORE THAN A CREDIT TO YOUR COMPANY as I put that ion bold to enforsize a perfect landing."
Nevýhody: "I was in 24B middle seat which was very cramped as the seat too small and back of seat too low, knee area not enough, no chance of getting to sleep as you cannot get comfortable enough as you cannot even sleep on the tray, kids screaming all around me, people behind me kept kicking moving my seat, people in front of me too loud Bulgarian's. At Varna airport me and others queued up in check in 2 and 3 patiently, and after about 20 minutes queuing two people jumped the queue in check in 1 as the second guy I had to tell him we have been waiting you cannot jump the queue and to go to the back of the queue, and a guy walked straight into check in 1 before check in 2 and 3 was opened and got his bag done, and a big group of people with prams etc was not even in check in lane 1 where they was sorted out well before us queuing as they just turned up and got there bag etc slips on the prams etc. A lot of the information on board was in Bulgarian and not in English only a very small thing NOT TO BLAME THE PLANE STAFF in any way."
Výhody: "The crew in the plane"
Nevýhody: "The quality of service in the boarding, Modified types of cabine bags, practically you have to bring one change of clothes an nothing else in order to fit for the standards of the "small cabine luggage" . The boarding crew was very rude"
Výhody: "No food or entertainment on this flight,"
Nevýhody: "I found the luggage allowance confusing"
Výhody: "I use Wizzair very often .flight is always good.Pilots and crew are very well experianced.so if turbulences there is still trust in flight crew .today is very misty and cloudy in London .Very good landing in these bad conditions.i want to Thank all team of the crew."
Nevýhody: "Turbulences.It is sad that wizzair charges very high cost large cabin bags (especially on holidays time is bags different price than other months.)but other companies as Easyjet and ryanair allows one big and one small bag for free on board"
Nevýhody: "I didn't eat No entertainment"
Nevýhody: "Because we booked through Kayak/lastminute it was impossible to add luggage - so cost of one suitcase was same as cost of flight!!!!"
Výhody: "Brand new planes - on board crew was pleasant and the flights were smooth and on time."
Nevýhody: "Ridiculous size restrictions on carry-on. If you can pack your clothes in a wallet, then you should be able to carry on at no cost. Only the smallest of bags will meet the "free" requirement. Website is awful to attempt to online check in. Crazy that they charge for check in at the airport if you cannot get their site to work. Customer service phone call also costs a quid a minute. It's almost as if they are proud that they screw you if you encounter any difficulty or you've made a mistake in the complicated boarding pass emailing procedure."
Nevýhody: "Tried to check in online was unavailable the system upon arrival they charged us an extra €105 it's theft"
Výhody: "Magazine was pretty good. Staff were smiley and nice."
Nevýhody: "Boarding was announced as last call 5 minutes after the gate was announced. Seats were uncomfortable with little legroom. Even for a value airline."
Výhody: "It was simple, every thing was fast in the airport."
Nevýhody: "Small airplane it was a bit choked."
Výhody: "Crew were average"
Nevýhody: "Everything was a disaster. Late and very uncomfortable"
Výhody: "online check in"
Výhody: "Horrible. Website won't take payment for baggage. Charge over twice as much at airport. Black list this company."
Nevýhody: "on the flight back we waited in the bus for a very long time before we were taken to the plane."
Výhody: "Transparent fare, no frills and punctual."
Nevýhody: "Hideous seats - seat backs don't decline which, combined with minimal legroom (even in "premium" section"), makes for a very uncomfortable flight."
Výhody: "On time"
Nevýhody: "Preview print passwords"
food and entertainment are not relevant for this flight
1hr delay waiting on the tarmac. Very crowded boarding process.
Due to Covid-19 checks and paperwork and not being in the EU anyone directions could have been clearer, I saw people who were very nervous and panicky.
Výhody: "For once the flight took off on time!"
Nevýhody: "Seating was passable for a short flight. Seat allocation was random especially as the booking confirmation was done at the same time. Presumably this is now intentional so as to encourage you to pay the extra fee?"
Výhody: "Getting here safe"
Nevýhody: "Waiting to broad"
Nevýhody: "Comfort of the seats"
Výhody: "Seat not too cramped. We didn't get lost - as BA flight did recently!"
Nevýhody: "Flight was delayed! Info re delay was limited."
Výhody: "The crew was very nice and helpful,and our seat confortable,the food and dring very good"
Výhody: "But crew are very kind"
Nevýhody: "There's no information to delay. Just waited It was so bored to wait Terrible ~"
Výhody: "Although I had a 40 minutes flight, it was really good. The crew were very amiable and fun. All amazing!"
Nevýhody: "Everything. AND missed flight to Athens!!"
Výhody: "App is helpful. Email messages are helpful"
Nevýhody: "Unclear that >100 ml not allowed in cabin size luggage that gets put in the hold. This caused unnecessary delay and extra work for staff at security"
Nevýhody: "There was a 2.5h delay!!!"
Nevýhody: "Awful boarding procedures missed take of slot and sat on aircraft for just short of 2 hours. Chaos with hand luggage having to be checked - why why why charge SO MUCH for baggage??? Encouraging people to pack cases in overheads only to have to take them off and put in hold anyway at gate. Why purposely seat us apart !!!!! Never use Ryanair or Kayak for flights in future. You directed me to LastMinute.com -also awful!!!!"
Výhody: "Flight on-time, friendly to baby. Did not have food and no entertainment."
Nevýhody: "Took long time to pick up baggage (could be an issue at BCN airport). Would be great to arrange seating (sit next to my wife) when seats are randomly picked up"
Výhody: "Good coffee"
Nevýhody: "Delayed by around 100 minutes. No soup no tea."
Výhody: "The plane was nice and new."
Nevýhody: "The cabin bag policy is ridiculous - we had small backpacks and had to put them in the hold. The plane was oversold so we were late while we waited for someone to get off. My friend has an NZ passport (with a 5 year ancestory UK visa) and had to print out her boarding pass at the hotel and then get it stamped - we don’t have to do this for any other low cost flights! Not sure Ryanair is really worth the “cheap” flights with all the add ons and hassle."
Nevýhody: "We booked our daughter priority so she was entitled to bring a hand carry on board. When she got the airport they insisted that she had to put her hand carry in the hold despite it having her passport in it!! The Captain very kindly helped her retrieve it from the hold at the end of the flight but why did she ever have to put it in there when she was priority and we paid for it?"
Výhody: "Ship flight"
Nevýhody: "Flight was delay, and I don't see crew doing the best to make the people confortable. Or happy to flight"
Výhody: "Nothing. They were late, disorganized the seat assignment was a real mess. During the flight they sold raffles, perfumes etc. No refreshments served. 6 euros for a coke? Is this a joke. The seats were small no space for legs. The plane was dirty. Please dont sell that airline anymore. It is a disgrace."
Nevýhody: "They charged €55 for checking in at the airport, and wasted even more time schlepping between different counters with handwritten paper slips. it would be cheaper and more efficient to just have a mechanised checkin process. It's not clear who benefits from this expensive and annoying rigamarole."
Výhody: "Price. Dirt cheap prices is only reason that makes me book this flights."
Nevýhody: "U get what u paid for. Check in is slow and only 2 counters are working. During the flight they will try everything to pull money from you. Seats are fixed to one back position."
Výhody: "very friendly cabin crew..... went above and beyond when i needed some assistance highly recommend and will definitely be flying Ryan air again"
Výhody: "Great price to Pisa. I was asleep the entire flight so I didn't suffer too much from the seating"
Nevýhody: "Lack of seating in boarding area"
Výhody: "Comfy seats and good legroom, great cabin staff. Good special assistance much appreciated."
Nevýhody: "Flight delay but quality of service made up for it."
Nevýhody: "The departure lounge was horrible"
Výhody: "It made it there"
Nevýhody: "It was a half an hour late. My fourth Ryanair flight that was at least a half hour late. I thought they were known for arriving on time."
Výhody: "I liked that fact that we board from the front and back of the plane. great staff and smooth flight"
Nevýhody: "the checked bags is a little expensive. 30 British pounds for one bag up to 20 kgs is a bit much. I would dare to say that hinders travelers that are planning on visiting Ireland as well as Great Britain. In Great Britain you can travel by train for less money and free bags, plus a lot less security and delays."
Výhody: "I liked nothing about this flight."
Nevýhody: "I didn't like the fact that I was never allowed to board this plane and I ended up having to book a hotel for a night and then fly out the next day on an Air Lingus flight. As I found out later, Ryanair did send me an email saying that I would need to print out my boarding pass early. However, I had already left the U.S. and never saw that email. Then when I arrived at the airport, I was told that I would have to go to customer service in order to obtain a boarding pass. Then the line was so long that I could never obtain a boarding pass in time. No one was willing to help me even though there were plenty of employees standing around doing nothing. So I ended up buying three Ryanair tickets that were worthless. I will never fly Ryanair again and I would recommend that no Americans ever fly on that airline."
Výhody: "Flight was mostly on time, not bad after a security incident at Marseilles Airport"
Nevýhody: "This was really cattle class. We were herded onto the plane, held in tiny pens, and herded off. But it was cheap."
Nevýhody: "I thought the price from Madrid to Rome was really good. Just didnt realize you end up paying more than a regular flight price with all the luggage fees"
Výhody: "Ease of use"
Nevýhody: "Over an hour delay"
Výhody: "Effective service point A to B. Flew from Hamburg Manchester and seated 17A. Leg room good on the exit row."
Nevýhody: "New slimline seats will be difficult for anything more than 2 hours"
Výhody: "The Athens airport gave us meal vouchers (not Ryanair)"
Nevýhody: "The flight left 4 hours late with no explanations."
Výhody: "Even the departure was delay we arrive on time"
Nevýhody: "Dirty seat and table. Crew member in charge treated passengers as foolish cattle."
Nevýhody: "I understand this is a budget airline; however, they trap you with non-stated fees. I received an email letting me know that if I did not check in online in advance, we would have to pay €50 each to check in at the airport. So I checked in online for my entire group in advance and when we arrived, we were told we had to pay €18.60 each to print our boarding passes because the airport wifi was not strong enough to refresh and pull up our online passes. I wouldn't even be able to change the outcome in the future because there was no printer available at our rental house and apparently only one printer for the airline. This is just completely outrageous, especially for a 30 minute flight. Avoid this airline at all costs."
Výhody: "Boarding for small lower priced airline went well on return from Santori i to Athens. Seats comfortable . My daughter travelled with me also. To check bsg in waz little expensive over 25 Euro. First flight 2 days prior when we flew from Athens to Santorini was almost a heart attack. I did not know that once you check in that you cannot view boarding pass and tried at vomputer diwnstairs and people at desk upstairs at Athens airport says common with Ryanair."
Nevýhody: "I woukd like you to mention to encorage people to print out boarding passes the same time you check on on your email. Otherwise 2 hrs prior yo boarding everything locks up on you and we had to go to 2 lines to write up reservation flight info and then stand in another line to psy for the cost of printong out boarding pass which was over 30 Euro for 2 people."
Nevýhody: "I hate ryanair"
Výhody: "Good deal with regard to basic airfare."
Nevýhody: "The bag check lines were slow and the agent was unfriendly. We were told our luggage was okay for carry on - size and weight requirements were met- at bag check. At the gate, the agent tried to charge us 50 euros per bag. Outrageous!"
Výhody: "Ryan air is the stuff of nightmares. I checked in online and bought my luggage online as it's more expensive at the airport. The check in never registered online although the luggage did and I was forced to pay 45 euro at the airport to CHECK IN. You go in wanting a budget flight and they take you for all your money. The flights are cramped and seats small. Which is fine if you've paid 10-30 euros (flight with luggage) but their added other costs are a disgusting attack on budget travelers!"
Nevýhody: "Low quality seats"
Nevýhody: "Many adds and sales going on during flight"
Výhody: "Do not take advantage of the needs of your costumers. Insted of help them,you try charge, up last coin when they will travel with you."
Nevýhody: "HIDDEN FEES - $45 check-in fee at the airport !!! almost as much as the price of the ticket. Seats dont recline."
Výhody: "Left on time."
Nevýhody: "Seats did not recline. We were overcharged for bags at the gate in Prague. They do not even provide water unless you pay 3 €. In the end if I had bought a ticket for the same extra cost I paid I would have had a better flight. Never use it again."
Výhody: "Berlin (SXF) was very organized in the boarding process."
Nevýhody: "The experience was very positive."
Nevýhody: "Ticket was booked as Czech Airlines operated by Smartwing. Kayak directed me to checking in on Czech Airlines but did not work, spent nearly 2 hours to figure out I need to check in on Smartwing .com, but luggage fee needs to be paid to Czech Airlines, and seat selection fee paid to Smartwing."
Výhody: "Awesome staff. Was upgraded to comfort seating for free"
Výhody: "Nothing to really like when the flight takes off 45 minutes later... without a solid reason why. They only apologized after we landed.. as if it was nothing."
Nevýhody: "Required to check a bag for $80, flight was delayed, almost missed connection, bags did not make the connection and flew the next day, spent at least the first day of trips waiting for bags to arrive, still haven't. Spent a lot of waiting on busses to get to the terminals with very rude personnel."
Výhody: "Value for money"
Nevýhody: "No early check in. The longest line at check in that I ever seen. Terrible seats"
Výhody: "Dirty cabins and incredibly uncomfortable seats. Highly unprofessional staff and crew."
Výhody: "Everything was fast."
Výhody: "It was short flight so not much to share, crew was ok"
Nevýhody: "It was delayed over an hour"
Výhody: "Punctuality. Direct flight from Prague to Madrid."
Nevýhody: "Czech airlines charges extra to assign the seats. You find this out after you pay for the flight. A typical case of bait and switch. We were 4 people. We all have to pay an extra 35€ to be assigned a seat."
Nevýhody: "The planes were old. One of the flights was a rented plane, not even the airline. Both were delayed and almost caused us to miss our international flight back to the states. Will never fly Cezch airlines again."
Nevýhody: "Flight was late ~ 1h"
Výhody: "Nice crew and new airplane"
Nevýhody: "Three hours delay, and no explanation given at all."
Nevýhody: "Delaying 3 hours"
Nevýhody: "We paid full fare economy and were given seats who don’t recline. You have to pay for the food. Only 1 bag allowed to check. The flight was full of screaming children and the crew did nothing. Many passengers were upset"
Výhody: "I liked nothing. I wasn’t notified about the specific luggage requirements and had to check and extra bag. Then my money was stolen out of my bag by the crew so do NOT fly this airline."
Nevýhody: "Literally everything. This is a gargbage airline."
Nevýhody: "Night flight, do not stop talking"
Výhody: "didnt like it"
Nevýhody: "That they nevr mention that there was no bag included until I got to the air port and I have to pay extra to check in my bag."
Výhody: "That we finally arrived"
Nevýhody: "The airplane is old. The sits are narrow (the most narrow sits I ever experienced on a plane)."
Nevýhody: "I never knew you can make the sit rows so close to each other :)"
Nevýhody: "I didn't like the flight at all The plain is very small we are big people and they put us in the row that we can't recline our seats we where very uncomfortable all the way we couldn't move That plain was an old one and didn't have any appliances ."
Výhody: "Crew was very helpful."
Nevýhody: "The plane was a bit cramped."
Nevýhody: "The crew were not nice... talked to us in a Horrible way. There weren't any blankets"
Nevýhody: "It literally DID NOT HAPPEN. I NEED A REFUND."
Nevýhody: "The flight is operated by a budget airline. False advert"
Nevýhody: "We missed our flight after it was delayed because the screens with the flight information did not update after we were told it was delayed and to pay attention to the screens! The screen never said boarding it went straight from gate open to gate closed! The service at the airport was terrible and they were all very rude!"
Výhody: "Short flight and nice crew, boarding was organized and easy"
Nevýhody: "Late departure, old plane, tight seats, no online check in"
Nevýhody: "no drinks, even water. no ampthy from the crew, even not a smille"
Výhody: "The plane was new, we were sat in the exit seats, so had ample leg space (though the seats did not lean back because of that). The crew was polite and efficient."
Nevýhody: "The check-in process was very lengthy. I think a lot of it was because of the passengers, but probably the ground crew could have been more efficient."
Výhody: "Flight was running lates and it was very warm. It was very difficult to hear the announcements."
Nevýhody: "Everyone was very polite and friendly."
Výhody: "Very nice and helpful staff and crew"
Výhody: "See above. But we given water."
Nevýhody: "See above."
Nevýhody: "nO ON LINE CHECK IN AVAILABLE Only received a glass of water No entertainment It was not a Czeck airline aircraft, it was smartwings I paid for a schedule airline quality flight, received a substandard charter flight service"
Nevýhody: "When I bought a Czech Air flight, I thought I was getting Czech Air- but no, it was SmartWings, their budget buddy whose seats are literally squeezed together from all directions. Do not fly this airline if you are anything but short and skinny. There are zero amenities for free- which, again, would not have been the case on Czech Airlines. The nonchalant crew attitude from start to finish did not help the experience, nor did the lack of signage to find the airline's check in at Gatwick.."
Nevýhody: "They checked us into the wrong gate. We then had to walk upast and down stairs and across the tarmac to get on the plane. My husband have low blood pressure problems and problems with stairs. There was no consideration."
Výhody: "The crew was OK."
Nevýhody: "Don't let it fool you. SmartWings is a low-coster, although you pay a full price of the CZ Airlines. No food. A glass of water is 2EUR. No service whatsoever. The smallest legroom I ever had. The flight was delayed by an hour and a half with no explanation. And the best part - you're only allowed to check 15kgs of luggage, although you paid a full price for CZ airlines, which allows 23!"
Nevýhody: "היה איחור גם בטיסה מתל אביב של חצי שעה לפחות, כי הצוות לא פתח את הכניסה למטוס בזמן, ואיחור של שעה וחצי בדרך חזרה. השירות היה נוראי, כיסאות לא נוחים, צוות לא באמת נחמד. מאוד לא מומלץ"
Výhody: "On-time without delays. Flight crew was attentive & professional."
Nevýhody: "Seats were cramped & uncomfortable. Boarding was a bit chaotic"
Výhody: "The flight was sopuuse to depertur in 23:50 and we take of after 1"
Nevýhody: "Delay, lost my connection, they lost my luggage"
Nevýhody: "late on our way to and from Europe, seats are uncomfortable"
Nevýhody: "P.S. I'm not sure they are actually qualified to be called an airline. I would not let them run a grocerry store..."
Nevýhody: "The boarding was really slow, there was no entertainment or any service during the flight."
Nevýhody: "we were supposed to take of at 4:50. the flight left the airport at 7:30"
Výhody: "Because of a delay in the first flight, we thought that we will miss our connection, but a Smart Wings agent was waiting for us, took us to a quick exit from the plane, gave us the boarding cards, and drove us to get on time to the next plane. We were stunned! we never got such good treatment"
Výhody: "Friendly service, helpful ground staff."
Nevýhody: "the flight was late by 2 hours. The flight that was supposed to take off 50 minutes after our flght took off an hour before our flight!!! will try not to fly with that company again!!!! will not recomend to fly with that company even to people that I don't like!!"
Nevýhody: "Not enough room in the seat. Over 2 hour delay."
Výhody: "The staff was polite."
Nevýhody: "The delay in boarding. The unexplained delay in takeoff. They do not share information with passengers at all!!! Very low quality cold cheese sandwich. Only cheese sandwich to choose from despite the menu. Room temperature Cola zero. Unable to do webchekin? why? This company flies so much..why there is no online check in????! why? The leg room is extremely poor. Everything squeezed. The last seats near at the end of te aircraft are 90 degrees straight!! more than 90...they actually lean forward a bit...I sat there! is hould know impossilbe! I'm sorry...i have to put this company to my black list..."