Výhody: "The crew that greeted us (and sorted out seats) was excellent."
Nevýhody: "We had booked seats together two months before our trip; when we checked in (both legs are Star Alliance, but Air Canada—one leg both directions—did not allow any on-line seat choice or changes), we had been separated to different rows altogether (and since it took two Air Canada trips to get from Vancouver to Denver; the first had mechanical difficulties an hour into the trip and had to return), and there was no way to change it online or at the airport."
Výhody: "Entertainment, service"
Nevýhody: "30 minutes of delay at least."
Výhody: "Entertainment options"
Nevýhody: "My wife’s screen did not work. The pitch between the seats was too narrow for a transatlantic flight. Older plane that needed to be cleaned and updated."
Výhody: "The best thing about the flight was the flight attendant Eric. He went out of his way to make everyone’s flight good. He was very professional and friendly."
Nevýhody: "The only thing we didn’t like really was that the back rests didn’t recline and that there was no monitors/screens like other aircraft. Seemed very “budget” like."
Výhody: "Cabin crew were terrific!"
Nevýhody: "The unfortunate delay of our flight. And the entertainment systems seems to be getting old. What I mean is that it is by todays standard very very slow to switch between menus etc. And in some cases did not display all the menu content."
Výhody: "Staff were pleasant"
Výhody: "Good transfer of bags through Toronto to Vancouver."
Nevýhody: "Lax schedule, poor seating and comfort, poor food, charging for wine. Flight provided by Air Canada Rouge."
Nevýhody: "Significant delays in the flight. I seem to always have poor on time service with Air Canada. And not one apology, which is the least you would expect from a company in the service industry."
Výhody: "Entertainment system is better than usual"
Nevýhody: "No wifi available for purchase for such a long flight"
Výhody: "That we survived and finally got our luggage the day after we arrived."
Nevýhody: "1) That we went to Toronto, but our luggage went to Montreal. 2) That my wife had to stay up the whole night calling everyone in their call center to find out what happened to our luggage. 3) We were charged for selecting our seats in the flight reservation process. 4) We were misdirected by an Air Canada rep for our return flight and this caused us to miss our connecting flight as well. 5) We ended up spending more than 12 hours at the airport for flying from Toronto to Washington DC."
Výhody: "Did not get to go"
Nevýhody: "Again, very rude staff, not helpful at all."
Nevýhody: "I was unable to board because I didn't have an ETA - I was unaware of this requirement until check in. I was only transiting thru Canada - the ground staff were horrible."
Nevýhody: "The way I was treated upon my landing in Toronto. When I missed my flight I had to stay at the airport from 10:30pm until 9:30am and there was nothing offered. No place to sleep or any compensation for food. I spoke with others that had food vouchers and others got toiletries. I'm not impressed."
Výhody: "Not to have to change plane between Prague and Toronto."
Nevýhody: "No entertainment on plane, so 9 hrs reading or looking into air. Employee did only what they has to do, had missing buttons on their uniforms, shoe which were not polished since they were new. Bathroom were running out of paper."
Výhody: "Finally getting off the plane."
Výhody: "Service of staff"
Nevýhody: "Lost my baggage and all of my flights where late causing me to miss one of my connections"
Výhody: "Seats were nice to recline and the in flight tv is much nicer than tablets etc. The in flight safety video is good and quick easy"
Nevýhody: "Seriously? No free snacks? It's ridiculous that you want us to purchase snacks. Something small should be complimentary. Staff was in ok moods but a little edgy. The air was too cold."
Nevýhody: "Air Canada did everything wrong except for the actual flying of planes. Repeated delays and cancellations with NO organization or communication to the passengers. I made it to my final destination 24 hours later than original itinerary, almost all of which was spent in airport lines. My bag didn't arrive until 5 days later...on the wrong porch."
Výhody: "Since it was very hard to sleep in the airport due to issues caused by air canada, I slept almost the entire flight."
Výhody: "Not a full flight, so there was lots of room to spread out! Food was decent, service was friendly and nice."
Nevýhody: "Be ware that there is no personal entertainment on the Canada Rouge so you have to bring a laptop or iPad to download the player app. Thankfully there were outlets for this 9 hour flight."
Výhody: "Very smooth"
Nevýhody: "Gave us good seats"
Výhody: "Crew were very nice, and seats had plenty of room"
Nevýhody: "Very comfortable seats in business class. Great service, good food and on time."
Výhody: "Not great seating on this smaller plane for business class. Staff was good. Didn't eat so don't know how the food was."
Nevýhody: "Business class seats were small. No difference from economy"
Výhody: "Short flight so can't say much. Lol"
Výhody: "Flight was quick, service was great, clean lavatories."
Nevýhody: "Would've appreciated more legroom, but the same can be said for just about any airline."
Výhody: "The crew were great."
Nevýhody: "I find the seats on the plane very uncomfortable."
Výhody: "On time"
Nevýhody: "Not comfortable at all, seats are too crowded, and cabin was way too hot!! Some ppl had to undress their babies..."
Výhody: "The crew was amazing."
Nevýhody: "The flight was outrageously hot the entire time. There were no A/C vents above the seats, probably because the dated plane may have been built before temperature control. It was honestly almost unbearable."
Výhody: "Not much"
Nevýhody: "Cramped seating. Bare bones IFE that barely works. Not even a bag of pretzels for free. Gate agents seemed baffled by the boarding process."
Výhody: "On-time and quick boarding."
Nevýhody: "Not enough leg room - similar to most airlines."
Nevýhody: "I've never been on a transatlantic flight that didn't offer a drink with dinner. Plus, not having a TV screen for passenger's entertainment is out dated. Time to upgrade these planes, or don't use them for long haul flights"
Nevýhody: "Long wait as usual to get on board. Delayed an hour."
Výhody: "They were quick to bring meals and snacks. Friendly and accommodating flight crew."
Nevýhody: "For a 9 hour flight, I would have preferred a heads up that there is no in-flight entertainment and you need to have a charged device of your own with the Air Canada app pre-installed. And if you didn't get that memo and you have an Apple device, you're out of luck. Otherwise you can rent an iPad for $10. The chairs were thin and flimsy making it difficult to sleep. And unfortunately we got a "window seat" that did not have a window. It was very disappointing."
Výhody: "The in-flight entertainment console was fast and responsive. There were many movies to choose from. Cabin crew was friendly and helpful."
Nevýhody: "Seats were, as usual, cramped. Not enough food was served."
Výhody: "Good Crew The crew was sharp, efficient, attentive and very good."
Nevýhody: "Better Food Needed Even though this was a short flight, the meal could have been better. The small amount of smoked salmon was inadequate. This meal has been served over and over. Increasing the amount of smoked salmon would at least be a step in the right direction."
Výhody: "We arrived to our destination safely"
Nevýhody: "Overbooked flight Switched gates at the last minute before boarding--very confusing. Filthy bathrooms on plane Typical bad airline food; couldn't even break apart dinner roll it was so rubbery. No individual movie screens, had to use your own mobile device and earphones or pay $10 to use an ipad provided by the plane to access in-flight network. Overall very disappointing service. Expected much more from Air Canada."
Výhody: "Despite weather travel delayed I was taken care of very well. Comfortable seats. More leg room. Friendly, calm crew."
Nevýhody: "We were not given the option to change our flight out from Chicago when we knew we wouldn't make the connection in Montreal due to weather."
Výhody: "Must have been a newer plane. Very quiet engine comfortable seats. I didn't use any onboard entertainment except my own."
Výhody: "The crew treated me very well. I had reasonable leg room in economy class. The plane was beautiful, clean and super modern, one of the nicest aircraft that I have flown with in many years!"
Nevýhody: "I ordered Asian vegan meals, but I was very disappointed with was presented to me. The food looked awful, tasted bland and insipid! I hope that that problem will be rectified on my return to the US."
Výhody: "The commuter terminal in Toronto is a bit of a pit. Basically a glorified hallway, which gets pretty chaotic while you are waiting for your flight, and others are queuing up. For anyone with mobility challenges it is a long hike from the main terminal."
Výhody: "Smooth flight, excellent pilot"
Nevýhody: "Huge delay, missed connection"
Nevýhody: "The person behind me kept kicking my seat and yelling at me to not recline my seat. I called a crew member over and asked if I wasn't allowed to and he said well she does have long legs. I paid for economy knowing the room that I was going to be given .. If she didn't like having her legs squished she should have upgraded her seat and the crew member shouldn't have allowed me to be uncomfortable and not having the same luxuries as the rest of the customers."
Výhody: "Good onboard entertainment"
Nevýhody: "Overhead cabin extremely small compare to US planes"
Výhody: "Friendly staff. Our luggage was lost but the staff was very friendly and efficient in filing our claim."
Nevýhody: "Luggage was not at our destination. Our luggage was left in Toronto. We are currently waiting for our luggage to be delivered but have no time frame window smaller than in the next 24 hours"
Nevýhody: "10:30am flight delayed for three hours. They moved my flight to 7:30am and no one told me. Someone claims they did not have my email address. The thing is, I received at least three emails prior to the flight from AirCanada, one was my itinery. So whoever couldn't find my email address must be looking on another planet or something."
Nevýhody: "I was seated in the middle of the plane right by the bathroom in the middle seat, the lady to the right had the same idea that these seats were very bad cause they don't have much space as the others also it's right next to the bathroom,, were you get to enjoy the noise from the bathroom door to flushing not include the smell,,, I wonder why you guy charge more for seats with space and you don't give discount for the worst seats in the plane,,, The lady complained and they changed here seat I had to stay there and not be able to sleep for more than 5 mints, from the reasons that I said before,,, by far the worst experience,"